Post job

Support specialist jobs in Connecticut - 750 jobs

  • Head of LLM Application Team (USA)

    Trexquant Investment LP 4.0company rating

    Support specialist job in Stamford, CT

    We are seeking a Head of a LLM Application Team to lead the design and development of cutting‑edge AI and large language model (LLM)-driven tools within a systematic hedge fund environment. The ideal candidate will have a strong track record of deploying LLM technologies in real‑world applications and be excited to explore transformative use cases across quantitative research and trading. Responsibilities Design and build next-generation tools that support quantitative researchers and help generate actionable trade signals. Collaborate with existing machine learning teams to explore novel applications of LLM technologies across various aspects of systematic trading. Serve as a thought leader on LLM advancements, guiding the team and organization in leveraging state‑of‑the‑art techniques to inspire transformative applications in systematic finance. Serve as a subject matter expert on LLM advancements, providing strategic guidance on integrating state‑of‑the‑art techniques to enhance systematic investment strategies. Partner with portfolio managers and quant researchers to develop models that address specific market inefficiencies and trading opportunities. Lead and build a high‑performing team of machine learning engineers and researchers, fostering innovation and excellence. Qualifications Bachelor's, Master's, or Ph.D. degrees in Mathematics, Statistical Modeling, Computer Science or other related STEM fields. 2+ years of experience in researching and applying LLM technologies. Proven leadership experience in managing a team of quantitative members. Benefits Competitive salary plus bonus based on individual and company performance. Collaborative, casual, and friendly work environment. PPO Health, dental and vision insurance premiums fully covered for you and your dependents. Pre‑tax commuter benefits. Weekly company meals. Trexquant is an Equal Opportunity Employer #J-18808-Ljbffr
    $87k-127k yearly est. 4d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Customer Support Analyst

    Legrand, North America 4.2company rating

    Support specialist job in New London, CT

    Legrand has an exciting opportunity for a Customer Support Analyst to join the Data, Power and Control Team in New London, CT. Responsible for validating and completing incoming customer orders to ensure effective execution of orders from placement to delivery. Works closely with the Planning and Warehouse teams in optimizing order fill and line fill for customer orders. Manages customer orders and proactively communicates to prevent issues that could impact delivery on time in full. Manages all inbound calls from internal and external customers as it relates to order management, inquiries and non-conformances. Maintains an effective relationship and coordinates communications between customers, field sales, distribution, purchasing, planning, manufacturing and marketing. Main Job Duties: o Validates and executes orders for quality data, including product files, customer data, pricing discrepancies, order date alignment and shipment method based on customer's direction. o Provides direct interface between customers and internal team members. Establishes and maintains a positive relationship in problem resolution. Empowered to work independently with Regional Sales Manager, sales representatives and customers to identify possible improvements to help leverage the Company's capabilities. Interacts with customers to make recommendations to ensure the completeness and accuracy of orders in order to meet the customers' needs. o Conducts ongoing reviews with sales and rep agency groups on upcoming projects, critical stock issues and partial shipment information on sales orders. Collaborates with the quotation team to ensure customer expectations are met. o Manages SAP reports to identify incomplete sales orders, required data maintenance, on-time delivery, manage EDI errors, etc. o Assists with managing customer order/line fill and on-time delivery with the goal to maximize order fill while ensuring on-time delivery to the customer. Leads or participates in identifying key drivers which hinder the Company from achieving order and line fill goal of 90%. o Communicates and coordinates with warehouses and OEM suppliers on orders outside the normal policy or normal production, capability etc., to enable the Company a better opportunity to service the customer. o Evaluates trade-off of time, cost and service to satisfy both the Company and its customers. o Manages the order-to-delivery flow for key customers / project orders. o Resolves conflicts/issues in shipping and delivering orders on time as requested by the customer. o Performs other similar and related duties as required. Education: B.S. degree in Logistics or Business or equivalent work experience Experience: 3+ years of relevant Customer Service or Sales experience Skills/Knowledge/Abilities: Excellent skills in project management, demonstrated ability to make timely and effective decision, handle multiple priorities and effectively delegate responsibilities to ensure high quality service is delivered on time and within budget. Independent judgment is required to plan, prioritize, organize and accomplish a diversified work load and effectively manage the requirements of multiple customers concurrently. Must have demonstrated exceptional customer service skills and a strong customer orientation. Strong computer skills, proficient with word processing, spreadsheet and presentation software, e-mail and meeting management software as well as business specific software supporting business applications. Ability to use internet and web based resources efficiently and effectively. Experience with SAP and Salesforce is desired. Must be highly collaborative and able to work in a team based environment. Fosters open communication and supports an environment of innovation and creative change. Demonstrated problem analysis and problem resolution at both a strategic and functional level. Must have excellent verbal and written communications skills and be able to communicate effectively across all levels of the organization. Must be an effective listener, able to maintain focus extract necessary information and validate understanding of the information. Able to create effective reports, presentations and business correspondence Salary ands Benefits: $45,000 - $50,000 plus annual discretionary bonus LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network. LNCA is an employee-centered, growing company with tremendous opportunity
    $45k-50k yearly 3d ago
  • Technical Support Representative

    Tundra Technical Solutions

    Support specialist job in Bloomfield, CT

    This role is an IT Support / Help Desk position where you'll be the first point of contact for employees or customers who need technical help. On a day-to-day basis, you'll be answering calls and tickets related to hardware, software, network connectivity, and application issues-anything from password resets and Microsoft Office issues to basic networking or device troubleshooting. You'll document every request, work to resolve issues yourself when possible, and escalate more complex problems to senior engineers or vendors while still owning the follow-up. A big part of the job is making sure the user feels supported-tracking issues through resolution and checking back in to confirm everything is working. The role requires someone who's comfortable working independently, managing multiple requests, and prioritizing tasks in a fast-paced environment. While you'll have guidance and your work will be reviewed by more senior IT staff, you're expected to take initiative and use good judgment when troubleshooting. From a technical standpoint, they're looking for experience with Windows operating systems, Microsoft Office, basic networking, and PC/LAN support. An A+ certification is a plus, but hands-on experience and strong troubleshooting skills matter just as much.
    $29k-44k yearly est. 1d ago
  • Operational Technology Security Expert

    Gartner 4.7company rating

    Support specialist job in Stamford, CT

    About the role: Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner's value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations. Gartner defines CPS as "Engineered systems that orchestrate sensing, computation, control, networking and analytics to interact with the physical world (including humans)." Often interchangeably referred to as OT/IoT/IIoT/IoMT or "Smart" assets, when secure, CPS enable safe, real-time, reliable, resilient and adaptable performance. What you will do: We are looking for a Senior Director analyst in Gartner's Applied Risk practice to write and present cutting-edge insights on CPS security. A Senior Director's insights both provide actional guidance to help cybersecurity leaders defend against emerging risks and provoke meaningful conversations that shape executive thinking. Gartner analysts can also expect to engage with senior decision makers every day, becoming indispensable sources of advice and inspiration. The Senior Director analyst will: Create innovative, thought provoking, and highly leveraged "must-have insight" content Be an industry-recognized expert on the architecture and implementation of cyber-physical systems security both in traditional ICS/OT environments, and in a post-Purdue Model world where new CPS such as robots and autonomous systems increasingly deploy. Become an expert on the cyber-physical systems security industry, identifying and evaluating solutions vendors and understanding emerging trends in the market. Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act Develop in-depth analysis to identify the root cause of a client's barriers or overall needs and reframe thinking to drive strategy forward Demonstrate thought leadership in establishing Insights positions across a team of analysts Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business Provide high quality and timely content peer review Build credibility as an industry expert to represent Gartner research, methodology and strategy Actively participate in innovation, ideation, and Insights discussions and collaborate effectively with peers in the Insights community Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery Be a mentor and a coach by supporting more junior team members Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions, What you will need: Bachelor's degree or equivalent experience; Graduate degree preferred 12+ years of relevant field or industry experience. At least five years of experience securing cyber-physical systems in complex environments required. Must be able to think strategically across industry boundaries. The ideal candidate will take lessons learned from a key industry (Critical Infrastructure, Oil and Gas, Heavy Manufacturing, Aerospace and Defense, Automotive, Medical devices) and be able to apply them to any context. Must be familiar with key industry standards related to CPS security risks such as NERC-CIP, ISA/IEC 62443, NIST SP 800-82, and C2M2 Must be familiar with CPS security vendors and deployment best practices Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables Demonstrate excellence in research and writing ability Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges Strong communicator who is able to explain complex concepts concisely and simply Subject matter expert comfortable presenting at large and small-scale speaking engagements Strong business and financial acumen Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team Learning agile and adept with navigating highly matrixed environments Ability to represent Gartner's research methodology and strategies effectively at all levels Willingness and ability to travel up to 25% (where applicable) What you will get: Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more! Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunities #LI-remote #LI-EH1 Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 172,000 USD - 202,500 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at or by sending an email . Job Requisition ID:97111 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.
    $102k-124k yearly est. 19h ago
  • Data Support Analyst I

    Emoney Advisor 3.9company rating

    Support specialist job in Stamford, CT

    Job Summary The primary focus of the Data Support Analyst I representative is to provide proactive customer service to both our clients and internal teams. This position will troubleshoot, diagnose, and resolve problems with our aggregation systems. Job Responsibilities Provide Tier 2 level support via chat, email, and phone Interface with end user clients to help troubleshoot and resolve technical issues, procedural issues, and ensure data transfer efficiencies Interface with internal support teams on escalated issues - both customer and operations based Adhere to team and individual key performance indicators (KPIs) Stay up to date on system releases, new features, and bugs Make outbound calls help expedite resolution Provides a second level of support for account aggregation Perform other duties as assigned Requirements Bachelor's degree or equivalent work experience required; college degree preferred 2 years customer service experience preferred Team Player with the ability to work independently as needed Ability to work overtime, including evenings and weekends as needed Skills Exceptional communication skills (both written and verbal) Strong analytical and diagnostic skills Working knowledge of different aggregation methods(Screen Scraping,API's, and File Based) Understand the different types of financial accounts that can be aggregated Ability to read and interpretdifferent HTTPresponses (JSON, XML, HTML and others) Strong technical troubleshootingand critical thinking Ability to adapt in a fast-paced environment while multitasking Dependable, accountable, self-motivated, and drive to excel Detailed oriented Working knowledge of MS Office suite Strong organization skills and excellent time management skills The salary range for this position is $50,000 - $59,000; commensurate salary to be determined based on skills, professional background and expertise. This position is also eligible, pursuant to applicable eMoney policies, for the annual bonus program, retirement contributions, health insurance, sick leave, parental leave and paid time off. At eMoney Advisor, our mission is to help people talk about money. Founded in 2000, it's the only wealth management system that offers transparency, security, mobile access, and superior organization. Our award-winning, web-based services and resources are designed to amplify advisors' value to their clients. Today, we serve more than 109,000 financial professionals and support over 6 million end clients. At eMoney, we create and nurture a culture that values diversity and inclusion, which enables our employees to thrive and do their best work. Different ideas, perspectives, and backgrounds inspire a stronger and more creative work environment that delivers better results. eMoney is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
    $50k-59k yearly 1d ago
  • ITM Specialist

    Windsor Federal Bank 4.0company rating

    Support specialist job in Windsor, CT

    Under the direction of the Customer Care Center/ITM Manager, the ITM Specialist plays an integral role in ensuring that an exceptional customer experience is achieved in each banking interaction. In this role, the ITM Specialist assists customers and processes transactions via video, through our Customer Care Center and Interactive Teller Machines (ITMs). The ITM Specialist enhances customer relationships by providing tailored and accurate service through multiple delivery channels. The ITM Specialist is responsible for engaging with current customers, providing exceptional service and addressing inquiries professionally via the telephone and online. Flexibility to work extended hours and Saturdays is required. ESSENTIAL FUNCTIONS: Facilitates routine transactions using an ITM. Processes allowable financial transactions for customers which may include deposits, withdrawals, loan payments, and cashing checks. Verifies customer deposit requests, including proper payee and endorsement of checks. May provide certain transaction exceptions, within policy or procedural guidelines. Effectively communicates with and assists internal and external customers in a professional, positive, and composed manner while using effective listening abilities to resolve customer inquiries and requests. Provides resolutions and creative solutions to non-traditional banking inquiries. Services all banking inquiry types, including customer accounts and ATM/debit card research and maintenance, navigation and technical support for electronic services, fraud research and disputes. Has extensive knowledge of all products and is proficient in navigating required electronic product delivery systems. Aids internal and external customers with electronic delivery inquiries and demonstrates research, problem resolution and technical expertise for electronic products and services. Assists customers in navigating and troubleshooting our electronic products. Identifies and pursues opportunities to build and deepen consumer and business customer relationships by actively listening and engaging with the customer to cross-sell products and services and understand their current and future financial needs and priorities. Offers needs-based solutions and educates customers on products, promotions, and digital services to assist the customer in reaching their financial goals. Maintains a discerning ability to strongly authenticate callers over the phone and mitigate risk by recognizing and reacting to covert and overt attempts of illicit activity. Makes sound judgements balancing customer service and risk to the Bank and provides first-level approval authority for certain transaction exceptions, within policy or procedural guidelines. Provides service escalation to management, as necessary. Maintains knowledge of and compliance with applicable federal, state, and local laws and regulations governing the activities of the Bank, as well as a well-rounded knowledge of both front end and back-office operations. Understands when to escalate a problem or situation to management or another department/branch. Owns any customer issues from beginning until resolution while making sure to keep customer informed throughout the process. Is cross trained in all basic Customer Care Center procedures and all verbal and written delivery channels, including phone system, chat, email, and ITM. Directs calls to appropriate Bank departments and associates. Adheres to all Bank, security, and regulatory policies and procedures, including but not limited to, Bank Secrecy Act requirements, currency reporting requirements, check processing and funds availability guidelines, and all other position-related regulations, policies, and best practices. Reports any discrepancies to the supervisor. Adheres to all operational policies and procedures. Participates in Bank promotions and community events to increase outreach and foster new business opportunities. Applies new technology, serves as a subject matter expert on ITMs and stays up to date on process improvements and technology enhancements. Performs other related duties as required. REQUIRED EDUCATION / EXPERIENCE / SKILLS: High school diploma or equivalent is required, along with a minimum of one (1) to three (3) years of banking experience. Call center or retail banking experience is preferred. Strong critical thinking skills - ability to assist others, sound decision making skills. Strong customer service and sales skills, as well as strong written communication skills are required. Proficient verbal and numerical aptitudes are required. Must be able to work in a high-volume setting and must demonstrate an ability to quickly learn and adapt to changing systems, applications, policies, and procedures. Maintains a professional appearance while communicating effectively through on-screen technology. Possesses working knowledge of financial institution policies, procedures, services, and products. Detail oriented and able to assist customers through the ITM process. Ability to prioritize several daily responsibilities; must be highly organized and possess the ability to meet deadlines as required. Ability to perform a variety of duties, often changing from one desk to another of a different nature without loss of efficiency or composure. It is required that the employee in this position can work independently and as part of a team, with the ability to easily transition between jobs based on Bank and department needs. Ability to work flexible/extended hours including Saturdays. Ability to receive guidance and supervision, follow work rules and work procedures; meet deadlines, punctuality, and attendance standards. Ability to interpret ideas and facts, while also analyzing and interpreting federal and state laws and/or regulations. Windsor Federal Bank, an Equal Opportunity Employer, offers a competitive compensation and benefits package including vacation, personal days, paid sick time, holidays, participation in a 401(k) plan, and profit sharing. For consideration for this position, send resume to: ********************************* Windsor Federal Bank, 270 Broad Street Windsor, CT 06095 An Equal Opportunity Employer
    $45k-86k yearly est. 3d ago
  • MRO Specialist

    Quest Global 4.4company rating

    Support specialist job in Windsor Locks, CT

    Who We Are: Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries. We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we're eager to hear from you. The achievers and courageous challenge-crushers we seek, have the following characteristics and skills: What You Will Do: Preparation and maintenance of program tracking metrics Utilize SAP to run reports and analyze large volumes of data Understand and appropriately allocate critical detail parts across repair facilities to facilitate on time delivery metrics and engine centers testing requirements Prepare status reports as required, present weekly data packages and complete monthly MRO overdue reports Lead status and operational meetings for internal and external stakeholders What You Will Bring: Bachelor's degree in engineering 10+ years of experience working within an MRO facility Strong emphasis on data management, analysis, forecasting, and SAP knowledge. Strong communication and presentation skills Ability to work within both a shop floor and office environment Ability to work independently Pay Range: $70,000 to $80,000 per year Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan. Work Requirements: This role is considered an on-site position located in Windsor Locks, CT You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours. Shop floor environment, which may include but not limited to extensive walking, and ability to lift up to 40 lbs. Travel requirements: Due to the nature of the work, no travel is required. Citizenship requirement: Due to the nature of the work, U.S. citizenship is required. Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Employer paid Life Insurance, Short- & Long-Term Disability
    $70k-80k yearly 2d ago
  • Willington | Home Support Staff

    ABI Resources LLC 4.2company rating

    Support specialist job in Willington, CT

    "Experience the Support and Appreciation You Deserve" ABI Resources Join ABI Resources and become a crucial part of helping those recovering from brain injuries, strokes, and TBI live and recover at home. With a supportive and inclusive team culture, you will feel valued and appreciated while providing essential care to clients. Whether you're looking for full-time or part-time work, weekday or weekend schedules, ABI Resources has options available for you. Apply now to make a meaningful difference in the lives of amazing people and families across Connecticut. ABI prioritizes open communication, collaboration, and inclusivity within the workplace. Team members are encouraged to share their ideas and perspectives, and everyone is treated with respect and dignity. This type of culture creates a more enjoyable work experience for employees and leads to better client care. Team Members support clients with: All aspects of home and community life. Ensuring consistent safety. Providing a healthy and professional friendship. Personal hygiene and dressing. Scheduling, attending and reporting on medical and therapeutic appointments. Shopping, cooking, and cleaning with the client. Organizing consistent exercise, socialization, and entertainment. Schedule Type: Full-time | Part-time Weekday and Weekend schedules are available. Requirments: High school or equivalent. 1 year (Preferred) Experience working with disabilities, but not required. Car, Driver's License, proof of insurance. Be at least 18 years of age. Present a letter from a person and/or employer verifying experience. EOE STATEMENT ABI Resources is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. Connecticut Home and Community Disability Care Services. Medicaid MFP and ABI Waiver Program Agency Provider. Homemaker Companion Agency Registration # HCA.0001017. 01.11.23 Services include supported living, instructional care, employment, job coach, health aid, personal care, transitional living services, caregivers, ILST Independent Living Skills Trainers, PCA, DSP, Companions, RA Recovery Assistants, Behavioral Health and Cna. ABI Resources supports amazing people and families alongside DSS, The Connecticut Department of Social Services, DMHAS The Connecticut Department of Mental Health and Addition Services, CCC Connecticut Community Care CCCI, SWCAA Southwestern Connecticut Area on Aging, WCAAA Western Connecticut Area on Ageing, ACR Allied Community Resources, Access Health, and United Services. Liberty change project options life skills slg pg eo Connecticut Medicaid MFP Money Follows the Person and ABI Waiver Program Agency, Provider. Providing Disability Support Services Across Connecticut. Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CTcommunity CTcare CToptions CThealth Thank you for your time today, and we look forward to meeting you.
    $31k-38k yearly est. 5d ago
  • Technical Support Analyst

    Limra and Loma 3.7company rating

    Support specialist job in Windsor, CT

    JOB TITLE About Us: Recognized as the trusted source for industry knowledge, LIMRA AND LOMA provides research, training, development, and networking solutions to financial services companies. In a rapidly changing marketplace, companies rely on us for our industry insight, practical solutions, and unwavering commitment to their success. Why Join Us: Leading life insurance and financial services organizations around the world rely on our membership to make bottom-line decisions with greater confidence. They turn to us for: Research: Catalysts for new ideas, industry benchmarking, and strategic planning. Learning & Development: Programs to assess, train, and increase productivity, and develop future corporate leaders. Networking: Connections with industry leaders and peers through study groups, committees, and conferences. Technical Support Analyst Description The Technical Support Analyst position supports LIMRA and LOMA's entire user community across all locations with current and future technology. Successful candidates will possess effective analysis, problem resolution, and configuration skills, as well as strong interpersonal and communication skills. Candidates must be able to work semi-independently as well as work effectively on teams and demonstrate an energetic customer orientation and customer focus. LIMRA and LOMA processes sensitive information on behalf of its members leading to a key responsibility of this position: Maintaining the protection of our computing environment. The ongoing adherence to policies and procedure represents an essential duty for the incumbent. Responsibilities of the position include ‘The What' Contribute to effectively managing the protection of LIMRA and LOMA's computing environment by adhering to documented standards and procedures. Work with the Infrastructure team and others to align with and understand LIMRA and LOMA's overall technology vision and environment. Support LL LIMRA and LOMA's entire user community (all levels of staff) across all LIMRA and LOMA office locations, as well as remote/home locations. Ensure user needs are met in a timeframe dictated by the customer. Create a high level of user satisfaction by demonstrating accurate and timely follow-up, strong technical expertise, and effective customer communication. Provide simple to moderately complex technical user support and one-on-one training to technology users. Install, set-up, configure, maintain, and troubleshoot desktop PCs, laptops, mobile devices, printers, related software, and peripherals, as directed by others. Perform routine bench and field repairs at defined frequencies or as needed. Document, maintain, upgrade, or replace hardware and software and order/receive replacements parts, as directed by others. Adhere to naming standards and labeling of all assets. Contribute to team efforts to evaluate and recommend PC solutions within and according to LIMRA and LOMA environment guidelines. Monitor and keep pace with new systems technology and participate in developing plans for future system requirements. Collaborate with other IT personnel/teams for escalation, knowledge transfer, and joint tasks; and to establish/complete standards, procedures, and projects. Contribute to continuous improvement efforts by seeking solutions to improve LIMRA and LOMA's associates' experience, to reduce the costs of ongoing support, and to strike a balance between a high level of security and giving our staff the flexibility to work effectively ‘The How' Adhere to and support LIMRA and LOMA policies and procedures. Demonstrate superior customer orientation and customer focus. Work effectively on a semi-independent basis (given direction by others) or as a team player - whichever role is required for various situations. Complete individual work as assigned, on time. When required, work with associates on a team to implement solutions. Seek out coaching and learning opportunities and pursue professional self-development. Contribute to LIMRA and LOMA's enterprise continuous improvement effort Pursue operational excellence - look to learn from mistakes and successes. Share “lessons learned” with others. Motivate yourself to achieve high standards and continuously improve. Qualifications Associate or bachelor's degree preferably in a related technical field preferred or equivalent work experience. A+ and/or Windows MCP certification is a plus 1-3 years' experience supporting geographically dispersed user communities on the Microsoft product stack, including: Windows 11, Office 365 Applications, and SharePoint online. 1-3 years' experience with virtual meeting technology such as Webex, Teams or Zoom. 1-3 years' experience with/proven understanding of application transport and network infrastructure (SSL/TLS, DNS, DHCP, FTP, HTTP, HTTPS, Microsoft Active Directory and Microsoft Entra) and their relationship to end-user applications. 1-3 years' experience testing and installing Windows based software and peripherals. 1-3 years' experience supporting end users with Windows based technologies. Experience supporting Superior customer service skills. Strong problem solving and analysis skills. Demonstrated ability to complete tasks within established timelines. Solid written and verbal communication skills. User technology training experience a plus. Experience working in a highly controlled and secure environment with SOC attestation a plus. Join Us: If you are someone who values collaboration, continuous learning, and making meaningful contributions, we encourage you to apply and explore this opportunity at LIMRA AND LOMA. LIMRA and LOMA are committed to fostering an inclusive workplace where individuals feel valued and empowered to contribute. We welcome people with unique perspectives and backgrounds, recognizing that a wide range of experiences strengthens our ability to help members navigate with confidence. We are an Equal Opportunity employer and do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law. This Employer Participates in E-Verify. See the E-Verify notices. Este Empleador Participa en E-Verify. Ver el E-Verify avisos.
    $78k-112k yearly est. 60d+ ago
  • Help Desk Support

    Mindlance 4.6company rating

    Support specialist job in Hartford, CT

    Handle all manner of PC, laptop and tablet related hardware and operating system configuration as well as Equipment Deployment Project activity including annual refresh project while maintaining daily workload. Depot Staff will image devices, track inventory, ship devices, troubleshoot hardware/software and log files. Maintain process and communication with Engineering and other supporting departments. Process disposal requests from campus locations. Depot staff will be required to participate in after-hours on call support activities as needed and work extended hours to complete project activity or catch up on workload. Assist with the LOB refresh project of 1000 devices a month. This will involve imaging, QA, Labeling, Shipping and Updating remedy asset for all equipment shipped for Remedy request throughout the US. Qualifications This will be a First Shift Position- The Depot ISC's will be packing and moving large quantities of equipment and should be able to lift 50 lbs. Demonstrate working knowledge of workstations, configurations and operating systems (Active Directory, Excel, Word, Access, MS System Center Console Management, MS Deployment Tool). Demonstrate advanced hardware knowledge. Demonstrate working knowledge of SCCM Environment and LOB build images. Problem Solving & Decision Making, Business Knowledge & Partnership, Self -Management, Leadership, Planning & Project Management, Organization and Communication skills are required. Knowledge of Remedy, and IT Asset Management are desirable. Additional Information Thanks & regards Praveen K. Paila ************
    $35k-54k yearly est. 1d ago
  • SALES & SERVICE SUPPORT SPECIALIST (CSR BACKUP)

    Clean Climate HVAC

    Support specialist job in Broad Brook, CT

    Job DescriptionSalary: competitive The CSR Sales & Service Support Specialist plays a critical role in supporting day-to-day business operations at Clean Climate HVAC. This hybrid position bridges the gap between sales, service and customer service by ensuring smooth project flow, assisting with scheduling and dispatch, and providing CSR coverage for the office. The ideal candidate is detail-oriented, adaptable, and thrives in a fast-paced HVAC environment. Key Responsibilities Sales Support Assist sales team with proposal preparation, estimates, and documentation in ServiceTitan. Follow up with customers on pending quotes and maintain communication through the sales cycle. Track sold jobs and ensure projects are properly created and handed off to operations. Service Management Support Help manage install projects and service jobs in ServiceTitan. Support scheduling of crews, coordinating equipment requisitions, and monitoring project timelines. Maintain communication with field technicians to ensure job readiness. Assist in job costing, reporting, and reviewing project progress. CSR Backup Provide coverage for incoming calls, emails, and chat when CSR team is unavailable or overflow occurs. Assist customers with scheduling, billing inquiries, and service updates. Document customer interactions and follow up as necessary. --- Qualifications HVAC, construction, or service industry experience Strong communication and organizational skills. Experience with Service Titan (or similar FSM software) preferred. Ability to multitask and adapt between sales, service, and CSR responsibilities. Customer-first mindset with problem-solving skills. --- Core Competencies Team-oriented with a jump in where needed mentality. Strong attention to detail and follow-through. Ability to balance customer service with operational priorities. Comfortable working with both office staff and field technicians. --- Position Benefits Competitive pay with growth opportunities. Cross-training in sales, operations, and customer service. Opportunity to develop into a leadership track role (Service Manager or Sales Coordinator). Health benefits, PTO, and company perks.
    $46k-88k yearly est. 2d ago
  • Loans - Application Specialist I #528

    COCC 3.8company rating

    Support specialist job in Southington, CT

    What we need… We're looking for an application specialist to join our Client Services Loan Support team. In this role, you'll maintain an in-depth knowledge of the core processor application and become a subject matter expert in one or more areas of the application. This is a great opportunity for someone who values innovation, gets energy out of improving efficiencies, and enjoys issue resolution. This is a full time, permanent role and candidates should be willing to work in the Southington, CT office on a hybrid schedule. What we need… We're looking for an Application Specialist to join our Client Services Loan Support team. In this role, you'll maintain an in-depth knowledge of our core processor application and become a subject matter expert in one or more areas of the application. This is a great opportunity for someone who values innovation, thrives on improving efficiencies, and enjoys resolving issues. What's in it for you… COCC offers a collaborative environment, career growth, and all the benefits you'd expect from an award-winning employer, including: Hybrid schedules and ample paid time off for work/life balance Customized training and onboarding to support your first year Robust employee development programs aligned with career pathing Cutting-edge training and educational resources On-site fitness centers, wellness incentives, and lifestyle spending accounts Tuition reimbursement and one-on-one career coaching DEIB initiatives championing inclusion and authenticity Financial planning assistance with certified professionals Peer recognition programs What you'll do… Customer Support (50%) Answer emails and phone calls, providing front-line customer support Log all inquiries and resolutions into the tracking system Respond to client issues and requests for assistance Answer questions regarding system use, procedures, and report interpretation Follow up with clients throughout the resolution process Issue Resolution (40%) Research customer issues using system documentation, manuals, and industry resources Assist users with routine transactions and workstation problems Collect information, troubleshoot, and develop solutions for routine issues Log all research efforts accurately in call logging software Submit and follow up on special processing requests Schedule and validate specification changes and maintenance Training & Development (5%) Participate in formal training programs and cross-train on other applications Attend internal and industry training sessions Enhance product knowledge through self-learning and use of training labs Comply with COCC's Security Policy Communicate problems and improvement requests to management Assist team members and share workload as needed What you'll bring… Bachelor's degree in Business preferred but will consider appropriate work experience and/or certifications Minimum 2 years of loan servicing or loan origination experience (Mortgage, Consumer, or Commercial) Excellent customer service and communication skills (oral and written) Ability to work independently and collaboratively Strong problem-solving skills Knowledge of financial services terminology and operational procedures Ability to read and interpret banking periodicals, technical journals, and procedures salary range on this role is $48,110-$66,104K per year
    $87k-127k yearly est. 6d ago
  • Metrology, QC & Production Support Technician

    Bausch + Stroebel

    Support specialist job in North Branford, CT

    Are you looking for a new and exciting opportunity to use your production support skills in a successful and growing company? If you have a desire to work in an energetic, collaborative environment and you are looking for long term growth then check out this opportunity at Bausch + Stroebel Machine Company, Inc.! Bausch + Stroebel's Policy and Goals: to provide the best technical and economical answers to the challenges presented by the world market. With this clearly defined company goal in mind, we design, build and sell packaging and production systems for the pharmaceutical, cosmetic and allied industries. From modest beginnings 50 years ago - with only 4 people - Bausch + Stroebel has developed into an international enterprise. It is now one of the leading manufacturers in pharmaceutical packaging. Serving a global market In step with the increasing globalization of the pharmaceutical industry resulting, among other things, from the mergers of major manufacturers, Bausch + Stroebel puts great emphasis on the international market. The development of a market-oriented, worldwide group of companies has brought Bausch + Stroebel increased market presence, proximity to its customers and faster communication between customers and staff. Representatives and agents serving our local market areas are active on every continent on our behalf. Position Overview The role of the Metrology, QC & Production Support Technician is to perform inspections, check incoming materials, in-house manufactured parts, externally produced parts, and components. Core duties and responsibilities include the following. Perform quality inspections (dimensional and visual) by using precision measuring instruments, including micrometers and calipers, fixtures, and gauges. Initiate rework or rejection of the part if required. Accurately document the results of the inspections. Generate spreadsheets for data collection. Laser, etch, or pin stamp numbers on a part. Monitor and coordinate critical equipment and instrumentation to ensure proper operation and calibration. Maintain all controlled document files and test records in a timely and accurate manner. Evaluate problems and make initial recommendations for possible corrective action to the supervisor. Typically performs routine assignments supporting production (material selection and cutting according to work orders). Loads and unloads materials onto or from pallets, trays, racks, and shelves as required. Transports materials from storage or point of use work areas. Maintain acceptable housekeeping standards to keep production work areas clean and ensure that all tools, materials, and supplies are returned to their designated locations as soon as the task is finished. Must wear proper safety equipment and comply with company safety rules at all times. Other warehouse/shop duties as assigned (back-up for shipping & receiving, various facilities-related projects, assist with maintaining company car fleet, etc.). Qualifications Positive attitude and striving to improve/learn new things every day. Regular, consistent, and punctual attendance is required. Knowledge of Metrology, QC, and Calibration techniques. Know when and how to ask for assistance to ensure understanding of projects and tasks. Able to accept direction from others. Accepts routine change in the job and department. Ability to anticipate the needs of the shop. Possesses good written and verbal communication skills. Demonstrates accuracy and thoroughness. Demonstrates persistence, good judgment, strong decision making, problem-solving, and critical thinking skills, and overcoming obstacles. Uses good time management Ability to read and interpret drawings Proficient using a PC in a Windows environment with knowledge of Microsoft Office, in particular, Microsoft Excel. Education and/or Experience High school diploma from a vocational-technical high school, GED, completion of an apprenticeship program or community college certificate program. 2+ years of experience in a manufacturing environment as a quality inspector. Quality system awareness. Experience with the properties of common metals and plastics used in manufacturing. Knowledge of ISO 9001:2015 is required. LANGUAGE SKILLS: Ability to fluently read and write English, comprehend and follow verbal and written instructions MATHEMATICAL SKILLS: Intermediate to advanced shop math. Knowledge of the metric system is a plus. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Warehouse manufacturing environment. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Additional Information Hours: M-F, 7:00 am - 12:00 pm and 12:30 pm - 3:30 pm - Overtime possible Benefits: We offer medical and dental plans (company pays 83% of the premium for employees and eligible dependents); company-paid short term and long term disability plans, company-paid life insurance and AD&D plans; voluntary vision plan; voluntary life and dependent life plans at discounted group rates; a 401(k) plan with a 4% safe harbor company match, company paid holidays and generous paid time off plan (starting with 18 PTO days per year and increasing accrual rate every 2 1/2 years). Home Office / Travel: This position is located in Branford, CT. If you meet the qualifications and feel this position is a good match to your skills and interests please send your resume and a cover letter including your hourly rate requirement. Bausch + Stroebel's US Headquarters is located in Branford, CT *********************** Bausch + Stroebel is an Equal Opportunity Employer
    $54k-92k yearly est. 1d ago
  • Service Support Specialist

    Unlimited Service Group 4.3company rating

    Support specialist job in Windsor, CT

    Windsor, CT Service Support Specialist Are you an organized multitasker who loves keeping things running smoothly? We're looking for a Service Support Specialist to be the backbone of our branch operations. In this full-time, in-person role, you'll support multiple departments, ensure customer satisfaction, and help our team deliver exceptional service every day. Key Responsibilities Operations Support * Answer phones, assist dispatch, and create work orders * Maintain accurate billing notes and input new equipment data Administrative Coordination * Prepare and process customer, third-party, and manufacturer billing * Perform clerical duties, including scanning, filing, and handling daily mail Customer Relations * Resolve customer inquiries or issues promptly and professionally * Build and maintain strong relationships with customers and internal teams * Assist with estimate preparation and general service documentation Team Collaboration * Support the Branch Manager with new or evolving initiatives * Contribute to a positive, collaborative office environment Qualifications * Previous billing and/or customer service experience * Strong attention to detail and excellent organizational skills * Proficiency in Microsoft Office Suite (Excel, Word, Outlook) * Ability to prioritize and manage multiple projects effectively * Self-motivated, adaptable, and capable of thriving in a fast-paced setting * Strong written and verbal communication and problem-solving skills * Team-oriented with the ability to work independently when needed * Completion of a successful background check and drug screen is required. * Must be at least 18 years of age. Physical Requirements * Primarily office-based role * Occasional light lifting (office supplies, equipment, boxes) * Combination of sitting, standing, and walking throughout the day * Comfortable using computers and general office equipment Compensation & Benefits * Pay: up to $25/hour (based on experience) * Insurance: Medical, dental, vision, life, and disability coverage * Retirement: 401(k) program with company match * Paid Time Off: Vacation, sick time, and generous time-away programs Perks: * Casual work environment * Employee assistance and recognition programs * Team-building and employee relations events * Competitive compensation and opportunities for growth About A-Tech Service A-Tech Commercial Parts & Service has been a recognized leader in the commercial food equipment repair business in CT and Western MA for over 30 years. Our technicians meet customers' expectations by providing world-class repair, preventive maintenance, and manufacturer warranty service in restaurants, schools, hotels, hospitals, nursing homes, and other hospitality businesses. Let us know if you want to be part of our team! To learn more, please visit us at: *************************
    $25 hourly Auto-Apply 9d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time

    Us Navy 4.0company rating

    Support specialist job in Bridgeport, CT

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $52k-73k yearly est. 7d ago
  • Operations Support - Windsor, CT

    Maersk 4.7company rating

    Support specialist job in Windsor, CT

    **Opportunity** About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. The Operations Support is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is on providing a high-level operations excellence and a quality customer service experience to all customers while maintaining station KPI's. **Essential Functions:** + Tracking and tracing outbound shipments + Inspecting outbound freight + Contracting new carriers as needed and assigning carriers, and providing load tenders + Communicating freight status and any problems to other stations and customers, and updating the system + Provide customer service + Able to work overtime and weekends on call rotations. + Data entry of shipments into the transportation management system + Quoting, costing, and invoicing of international shipments, air, ocean, and ground + Domestic air and ground routing (including Canada) + Contract new carriers + Negotiate Freight Rates + Develop collaborative carriers relationships + Assigning carriers and providing load tenders + Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers. **Skills/Competencies:** + Multi-tasking while maintaining precise attention to detail + Excellent verbal and written communication skills + Must be able to type 35+ words per minute + Must be able to work in a demanding, high-volume environment, particularly with email and calls + Precise attention to detail + Proficient in Microsoft products + Must be tech-savvy **Schedule:** Monday through Friday - 9:00 am to 5:00 pm **Company Benefits:** + Medical + Dental + Vision + 401k + Company Match + Employee Assistance Program + Paid Time Off + Flexible Work Schedules (when possible) + And more! **Pay Range:** $22.00 - $24.00 _*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. _ \#INDEED Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com . Apply Now Apply Now United States Of America, Windsor USA, Connecticut, Windsor, 06095 Full time Day Shift (United States of America) Created: 2025-11-26 Contract type: Regular Job Flexibility: Site Based Ref.R167575
    $22-24 hourly 55d ago
  • Service Support Specialist

    A-Tech Commercial Parts and Service

    Support specialist job in Windsor, CT

    Description Windsor, CTService Support Specialist Position OverviewAre you an organized multitasker who loves keeping things running smoothly? We're looking for a Service Support Specialist to be the backbone of our branch operations. In this full-time, in-person role, you'll support multiple departments, ensure customer satisfaction, and help our team deliver exceptional service every day.Key ResponsibilitiesOperations Support Manage incoming calls, assist dispatch, and create work orders Maintain accurate billing notes and input new equipment data Administrative Coordination Prepare and process customer, third-party, and manufacturer billing Complete general administrative tasks Customer Relations Address customer inquiries or issues promptly and professionally Develop and maintain strong relationships with customers and internal teams Support estimate preparation and general service documentation Team Collaboration Support the Branch Manager with new initiatives and operational improvements Contribute to a positive, collaborative office environment Qualifications Previous billing and/or customer service experience Strong attention to detail and excellent organizational skills Proficiency in Microsoft Office Suite (Excel, Word, Outlook) Ability to prioritize and manage multiple projects effectively Self-motivated, adaptable, and capable of thriving in a fast-paced setting Strong written and verbal communication and problem-solving skills Team-oriented with the ability to work independently when needed Completion of a successful background check and drug screen is required. Must be at least 18 years of age. Physical Requirements Primarily office-based role Occasional light lifting (office supplies, equipment, boxes) Combination of sitting, standing, and walking throughout the day Comfortable using computers and general office equipment Compensation & Benefits Pay: up to $25/hour (based on experience) Insurance: Medical, dental, vision, life, and disability coverage Retirement: 401(k) program with company match Paid Time Off: Vacation, sick time, and generous time-away programs Perks: Casual work environment Employee assistance and recognition programs Team-building and employee relations events Competitive compensation and opportunities for growth About A-Tech Service A-Tech Commercial Parts & Service has been a recognized leader in the commercial food equipment repair business in CT and Western MA for over 30 years. Our technicians meet customers' expectations by providing world-class repair, preventive maintenance, and manufacturer warranty service in restaurants, schools, hotels, hospitals, nursing homes, and other hospitality businesses. Let us know if you want to be part of our team! To learn more, please visit us at: *************************
    $25 hourly Auto-Apply 8d ago
  • Client Support Specialist

    Emoney Advisor 3.9company rating

    Support specialist job in Stamford, CT

    The Client Support Specialist is responsible for answering incoming customer inquiries, solving customer issues, and escalating cases to tier two teams or management when necessary. They handle cases related to at least ten major areas of the eMoney platform. They demonstrate a commitment to customer satisfaction and maintain high levels of call quality and professionalism. The Client Support Specialist consistently meets or exceeds the efficiency standards set forth by the company and displays ownership when handling customer requests.Job Responsibilities* Answers a large volume of service calls, chats, or emails of increasing complexity regarding eMoney applications within a call center environment* Provides technical and planning product support to advisors* Assist advisors with financial planning scenarios within the eMoney platform* Keep abreast of new features and functionality on all production sites of eMoney* Keep abreast of financial planning industry laws and trends* Identify customer needs, clarify information, research every issue, and provide solutions* Meet personal and team quantitative and qualitative targets* Log all appropriate details of interactions in a comprehensible way* Attends all trainings and successfully completes all assignments to familiarize themselves with the eMoney platform and Client Support policies and procedures* May review emails and processes administrative requests* Competently answers questions and resolves customer issues* Escalates complex issues to tier two teams when necessary* Stays up to date on system releases, new features, bugs* Maintains high levels of call quality and professionalism* Overtime and closing schedules may be expected depending on business needs* Follows assigned schedule including start/stop, break and lunch times* Meets efficiency standards set forth by the company Requirements* 2+ years of experience in a call center/customer service/support role or relevant experience, including commensurate internal experience* Bachelor's Degree or relevant experience* Financial Paraplanner Qualified Professional (FPQP), Certified Financial Planner (CFP), or other financial planning related designations is strongly preferred* Knowledge/Experience supporting at least two of the following five topics: investment, retirement, life insurance, education, estate or related financial planning experience is strongly preferred* Strong aptitude for technology and experience with web applications* Familiar with financial concepts and terms* Strong problem-solving skills Skills* Excellent communication and interpersonal skills, including the ability to communicate effectively to both technical & non-technical audiences* Ability to clearly communicate complex issues in an understandable manner* Ability to work independently and as part of a geographically dispersed team* Must be self-motivated and know when to escalate or seek guidance* Ability to manage multiple projects and tasks simultaneously* Detail-oriented and able to accomplish a wide variety of tasks in a fast-paced environment* Working knowledge of MS Office suite including, Outlook, Excel, Word, Power Point* Strong interpersonal and verbal/written communication skills* Strong organization skills and time management skills* Able to keep an even temperament and provide a pleasant service experience* Experience using SalesForce/CRM program a plus* Bi-lingual/Spanish speaking a plus The salary range for this position is $48,000 - $61,000; commensurate salary to be determined based on skills, professional background and expertise. This position is also eligible, pursuant to applicable eMoney policies, for the annual bonus program, retirement contributions, health insurance, sick leave, parental leave and paid time off. At eMoney Advisor, our mission is to help people talk about money. Founded in 2000, it's the only wealth management system that offers transparency, security, mobile access, and superior organization. Our award-winning, web-based services and resources are designed to amplify advisors' value to their clients. Today, we serve more than 109,000 financial professionals and support over 6 million end clients. At eMoney, we create and nurture a culture that values diversity and inclusion, which enables our employees to thrive and do their best work. Different ideas, perspectives, and backgrounds inspire a stronger and more creative work environment that delivers better results. eMoney is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
    $48k-61k yearly 3d ago
  • Metrology, QC & Production Support Technician

    Bausch+Stroebel

    Support specialist job in North Branford, CT

    Are you looking for a new and exciting opportunity to use your production support skills in a successful and growing company? If you have a desire to work in an energetic, collaborative environment and you are looking for long term growth then check out this opportunity at Bausch + Stroebel Machine Company, Inc.! Bausch + Stroebel's Policy and Goals: to provide the best technical and economical answers to the challenges presented by the world market. With this clearly defined company goal in mind, we design, build and sell packaging and production systems for the pharmaceutical, cosmetic and allied industries. From modest beginnings 50 years ago - with only 4 people - Bausch + Stroebel has developed into an international enterprise. It is now one of the leading manufacturers in pharmaceutical packaging. Serving a global market In step with the increasing globalization of the pharmaceutical industry resulting, among other things, from the mergers of major manufacturers, Bausch + Stroebel puts great emphasis on the international market. The development of a market-oriented, worldwide group of companies has brought Bausch + Stroebel increased market presence, proximity to its customers and faster communication between customers and staff. Representatives and agents serving our local market areas are active on every continent on our behalf. Position Overview The role of the Metrology, QC & Production Support Technician is to perform inspections, check incoming materials, in-house manufactured parts, externally produced parts, and components. Core duties and responsibilities include the following. Perform quality inspections (dimensional and visual) by using precision measuring instruments, including micrometers and calipers, fixtures, and gauges. Initiate rework or rejection of the part if required. Accurately document the results of the inspections. Generate spreadsheets for data collection. Laser, etch, or pin stamp numbers on a part. Monitor and coordinate critical equipment and instrumentation to ensure proper operation and calibration. Maintain all controlled document files and test records in a timely and accurate manner. Evaluate problems and make initial recommendations for possible corrective action to the supervisor. Typically performs routine assignments supporting production (material selection and cutting according to work orders). Loads and unloads materials onto or from pallets, trays, racks, and shelves as required. Transports materials from storage or point of use work areas. Maintain acceptable housekeeping standards to keep production work areas clean and ensure that all tools, materials, and supplies are returned to their designated locations as soon as the task is finished. Must wear proper safety equipment and comply with company safety rules at all times. Other warehouse/shop duties as assigned (back-up for shipping & receiving, various facilities-related projects, assist with maintaining company car fleet, etc.). Qualifications Positive attitude and striving to improve/learn new things every day. Regular, consistent, and punctual attendance is required. Knowledge of Metrology, QC, and Calibration techniques. Know when and how to ask for assistance to ensure understanding of projects and tasks. Able to accept direction from others. Accepts routine change in the job and department. Ability to anticipate the needs of the shop. Possesses good written and verbal communication skills. Demonstrates accuracy and thoroughness. Demonstrates persistence, good judgment, strong decision making, problem-solving, and critical thinking skills, and overcoming obstacles. Uses good time management Ability to read and interpret drawings Proficient using a PC in a Windows environment with knowledge of Microsoft Office, in particular, Microsoft Excel. Education and/or Experience High school diploma from a vocational-technical high school, GED, completion of an apprenticeship program or community college certificate program. 2+ years of experience in a manufacturing environment as a quality inspector. Quality system awareness. Experience with the properties of common metals and plastics used in manufacturing. Knowledge of ISO 9001:2015 is required. LANGUAGE SKILLS: Ability to fluently read and write English, comprehend and follow verbal and written instructions MATHEMATICAL SKILLS: Intermediate to advanced shop math. Knowledge of the metric system is a plus. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Warehouse manufacturing environment. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Additional Information Hours: M-F, 7:00 am - 12:00 pm and 12:30 pm - 3:30 pm - Overtime possible Benefits: We offer medical and dental plans (company pays 83% of the premium for employees and eligible dependents); company-paid short term and long term disability plans, company-paid life insurance and AD&D plans; voluntary vision plan; voluntary life and dependent life plans at discounted group rates; a 401(k) plan with a 4% safe harbor company match, company paid holidays and generous paid time off plan (starting with 18 PTO days per year and increasing accrual rate every 2 1/2 years). Home Office / Travel: This position is located in Branford, CT. If you meet the qualifications and feel this position is a good match to your skills and interests please send your resume and a cover letter including your hourly rate requirement. Bausch + Stroebel's US Headquarters is located in Branford, CT *********************** Bausch + Stroebel is an Equal Opportunity Employer
    $54k-92k yearly est. 60d+ ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Support specialist job in Bridgeport, CT

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $52k-73k yearly est. 13d ago

Learn more about support specialist jobs

Do you work as a support specialist?

What are the top employers for support specialist in CT?

Top 10 Support Specialist companies in CT

  1. Dsi

  2. C H R Corp

  3. InterCommunity

  4. Partners for Community

  5. Cjr Personnel Inc.

  6. Columbus House

  7. LifeBridge Community Services

  8. Harc Inc.

  9. Catholic Charities

  10. Community Renewal Team Inc

Job type you want
Full Time
Part Time
Internship
Temporary

Browse support specialist jobs in connecticut by city

All support specialist jobs

Jobs in Connecticut