Technical Specialist
Support specialist job in Toledo, OR
Join BTG and make an impact!
We're looking for an Instrument Technical Specialist to be the trusted technical resource at a key customer location. In this role, you'll support installation, start-up, calibration, troubleshooting, and provide technical expertise for BTG products. You'll build strong relationships with mill teams, including E/I supervisors, process engineers, and other key stakeholders, while collaborating closely with BTG's service manager, service team, sales, and applications team.
What You'll Do
Partner with customers during installation and start-up to ensure success.
Recommend improvements to enhance accuracy, reliability, and performance of BTG products.
Monitor projects to ensure customer understanding and satisfaction.
Identify opportunities for additional BTG solutions and share insights with sales.
Report product issues to Engineering, R&D, QC, and Manufacturing; prepare Quality Improvement reports.
Perform warranty repairs and courtesy visits when needed.
Maintain equipment history and proactively schedule preventive maintenance.
Promote upgrades to new technologies when appropriate.
Ensure compliance with BTG policies and prioritize safety at all times.
What We're Looking For
A “people person” who thrives on customer engagement and clear communication.
Strong analytical and troubleshooting skills.
Ability to work independently and manage priorities effectively.
Proficiency in MS Office and willingness to learn remote service tools.
Qualifications
2-year technical degree in electronics/instrumentation or equivalent experience.
Proven track record in technical support within an industrial environment.
Why BTG?
At BTG, we live by our values: Innovative, Reliable, Fair, Sustainable, and Ambitious. Join a team that values collaboration, growth, and making a real difference in the industry.
Learn more about our Recruitment Privacy Notice: ***********************************************************************************
We appreciate your interest in BTG! Only candidates selected for an interview will be contacted.
Behavioral Health Support Specialists - Albany
Support specialist job in Albany, OR
Position info: The Behavioral Health Support Specialists is responsible for delivery of services to individuals residing in a Residential Treatment Home following a personalized service plan. It is the responsibility of the BHSS to provide direct supportive services to residents of the home, who experience severe and persistent mental illness.*Experience in this position qualifies as experience for QMHA & QMHA 2* Status: On Call relief available.Location: Albany Shift: On Call/Relief Starting wage: $20.14 an hour (Night shifts additional $.75 an hour)
Wage Scale: $20.14 to 24.40
Reports to: Housing Manager
Requirements:' High school graduate or equivalent.' Current Oregon Driver's License and acceptable driving record' Ability to pass background check screening' Minimum of one (1) year education and/or experience in mental illness, emotional/behavioral difficulties or other related conditions.
Benefits (for Full Time positions):
Paid Training Provided, including Oregon Intervention System (OIS), CPR and First Aid, Medication Administration, and more! 91% Employer Paid Medical Insurance (EE ONLY)
Get paid early with Dayforce Wallet $10K Life Insurance Plan
8 Paid Holidays - holidays worked paid at premium
Paid Sick and Personal Time Off
Gym or other wellness reimbursement
Employee referral reward program Employee paid flex spending and supplemental insurance offerings 401K after eligibility requirements are met Overtime usually available
Shangri-La is committed to the full inclusion of all qualified individuals. Applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Shangri-La will ensure that individuals with disabilities are not discriminated against and are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, please contact Michael Meduri, Talent Engagement Coordinator, at ************, x316 or *******************************.
As part of this commitment, Shangri-La does not tolerate racism, homophobia, sexism, or transphobia. Shangri-La does not discriminate based on someone's identity, marital status, national origin, age, disability, or any other protected class.
All Orientations. All Abilities. All Cultures. All Sexes.
All People of All Color. All Religions.
Easy ApplyTier 2 Technical Support Operations Analyst
Support specialist job in Salem, OR
The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
+ Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
+ Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
+ Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
+ Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
+ Be available for on-call 24x7x365 ongoing application support.
+ Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
+ Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
+ Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
+ ServiceNow metrics reporting on ticket acknowledgements, resolution times and
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
+ 4-6 years of experience in information technology, systems administration or other IT related field.
+ Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
+ Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
**Other Job Specific Skills**
+ Technical problem solving and implementer skills in application coding, infrastructure, or automation.
+ Effective communications (written and spoken).
+ Coordinates and tracks well across AFS and client technical and functional teams.
+ ServiceNow ITSM (desired not required).
+ ITIL (desired not required).
+ Data Analysis / Excel.
+ SQL Server Integration Services (SSIS).
+ T-SQL
+ MSFT SQL Server
+ Azure SQL Databases
+ Database Architecture
+ Extract, Transform and Load (ETL) data
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$87k - $115k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Help Desk Support
Support specialist job in Salem, OR
360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US.
Job Description
The primary role is:
• Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications.
• Build and configure ODOT PCs, following agency standards and procedures.
• Provide status reports as directed describing work-related activities and accomplishments.
• Maintain workstations in accordance with IS standards.
• Ensure workstations and their applications are in operational condition.
• Troubleshoot workstation hardware and operating system problems.
• Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD.
• Assist IS in inputting accurate inventory information.
Qualifications
• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks.
• May lead and direct the work of Contractor staff.
• A wide degree of creativity and latitude is expected.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Help Desk Technician
Support specialist job in Springfield, OR
Kelley Create is a dynamic and innovative business technology company dedicated to helping our partners grow their businesses while supporting the wild success of our co-workers and ourselves. We pride ourselves on delivering exceptional customer service and are committed to driving growth and success in our industry.
Summary
The Help Desk Technician is primarily responsible for providing helpdesk support for client end users, which may include onsite or remote diagnosis and repair, performing planned system maintenance on client networks, and troubleshooting support requests and systems analysis, including consulting with users, to determine hardware, software, or system functional specifications. Hardware may include workstations, printers, servers, firewalls, switches, and phones. Support requests may entail tier I/II issues related to active directory management, line of business applications, routing/switching, server and network hardware, or their associated services and roles.
Essential functions of the job
* Provide IT support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Provide basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
* Provide basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor remote monitoring and management system alerts and notifications; respond accordingly through service tickets.
* Perform system documentation maintenance and review in ConnectWise
* Respond to queries professionally, timely and accurately. Communicate with customers as required including keeping them informed of incident progress or notifying them of impending changes or agreed outages.
* Improve customer service, perception, and satisfaction
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource to be resolved quickly and efficiently
* Escalate service requests that require engineer-level support
* Enter time and expenses in ConnectWise according to company procedures
* Complete assigned training materials and blueprints on the ConnectWise University
* Work through project tickets and phases in ConnectWise as assigned by a Project Manager
* Enter all work as service or project tickets into ConnectWise
* Maintain positive, cooperative, and team-oriented relationships with co-workers, supervisors, managers and others you come into contact with through your job.
* Other duties as assigned.
Competencies:
To perform the job successfully, an individual must demonstrate the following competencies to perform the essential functions of this position.
* Customer Focus: The individual needs to demonstrate understanding and compassion for concerns and issues. The individual should promptly address customer inquiries and complaints and go above and beyond to ensure customer satisfaction.
* Communication Skills-Clearly and effectively communicate with customers and team members. Writes concise, clear, and professional emails and messages. Pays full attention to customers, understands their needs, and responds appropriately.
* Problem-Solving Skills: The individual identifies the root cause of customer issues and develops effective solutions. They think outside the box to resolve customer problems and improve service. They make sound decisions quickly to address customer needs and issues.
* Time Management: The individual effectively prioritizes tasks to manage multiple customer inquiries and issues. Completes tasks.
* Adaptability-The individual adapts to changing customer needs, policies, and technologies. Remains calm and effective under pressure during high-volume periods. Quickly learn new procedures and systems as required.
Skills and abilities
* Ability and desire to provide exceptional customer service
* Ability to act with a sense of urgency while paying attention to detail
* Ability to multi-task effectively and thrive in a fast-paced environment
* Ability to communicate in a positive, effective, and efficient manner
* Ability to work independently and as part of a team
* Ability to prepare, organize, and present information to groups of people
* Ability to match solutions to prospective client needs
* Ability to work after-hours and on-call shifts
* Technical skillset in hardware setup and troubleshooting
* Technical skillset in Windows operating systems: Windows (XP,7,8,10) Windows Server (SBS,2008 R2,2012, etc.)
* Proficient with typing, use of Microsoft Office Applications, and the Internet
Qualifications:
* Minimum of one (1) year of experience in an IT bench, support, or consulting role
* Minimum of one (1) year of experience with Microsoft Exchange & Microsoft Active Directory
* Minimum of one (1) year of experience with LAN and WAN configuration, setup, and troubleshooting
* Minimum of one (1) year of experience providing excellent exceptional service directly to end users
* A BA/BS in related field is preferred
* One or more of the following industry certifications Net+, MCSA/E, MOS, CCNA, are preferred
* Must have reliable transportation
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Language Skills:
Read and interpret documents such as safety rules, invoices, SOP, and instructions; write routine reports and correspondence. Effectively present information in one-on-one situations and small group situations to customers or vendors, and other employees.
Math Skills:
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and draw and interpret bar graphs.
Reasoning Ability:
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations. Identifies problems, gathers information, and offers solutions.
Computer Skills
Proficiency with Microsoft Word, Excel, and Outlook is required. Proficiency with email is required.
Physical requirements essential to perform the duties of the job
* Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and the computer to aid
* Frequently operates a motor vehicle while traveling to client site
* Frequently exposed to outside elements when traveling to client site
* Frequently sits and/or stands for long periods
* Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting
* Frequently work in a well-lit, tempered room
* Frequently views the computer to perform duties
* Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc.
* Occasionally lifts objects such as office supplies, computers, monitors, and servers that can weigh up to 50 pounds
While performing the duties of this job, the employee is regularly required to sit for long periods. The employee is also frequently required to talk and hear on the telephone and in person with individuals and groups. The employee must be able to reach with hands and arms. Type frequently throughout the day. Vision is required as the incumbent is required to read and respond to documents in hard copy and electronic form.
Competitive Benefits Package Include:
* Medical Insurance
* Dental/Vision Insurance
* Life Insurance
* Flexible Spending Account Options
* Supplemental insurance
* 401K with company match
* Profit Sharing upon goal attainment
* Paid Time Off
* Paid Holidays
* Ongoing training opportunities
Must have reliable transportation and pass pre-employment screening.
Equal Opportunity Employer
Kelley Create is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. In addition to federal law requirements, Kelley Create complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Peer Support Specialist - Assertive Community Treatment
Support specialist job in Salem, OR
This recruitment has been reopened for additional applicants and will remain open until filled. If you have already applied for recruitment #070-2025-4, you do not need to reapply. New applicants are encouraged to submit applications as soon as possible as this recruitment may close at any time without further notice.
Are you interested in fostering hope and supporting people to live their best lives? If so, we have the perfect job for you! Marion County Adult Behavioral Health looking for a Peer Support Specialist to join their Assertive Community Treatment (ACT) team. This dynamic team provides intensive treatment and support services to individuals with serious mental illnesses and co-occurring disorders, with the majority of services delivered in the community. In this role, you would come alongside individuals who are diagnosed with serious and persistent mental illnesses to provide recovery-oriented supports, use your own lived experience with your mental health recovery, and encourage and support individuals to achieve their recovery goals. An ideal candidate for this position would be positive, flexible, have a can-do attitude, and truly make a positive impact and help people live their best lives.
GENERAL STATEMENT OF DUTIES
The Peer Support Specialist provides support, encouragement, and assistance to individuals in care. Positions in this classification promote activities fostering recovery and empowerment by sharing their personal experiences when appropriate and modeling self-help and wellness activities. Acts as an advocate who facilitates and connects individuals to services and activities. As a treatment team member, the incumbent will provide expertise, experience, and consultation to encourage a culture where individual points of view and preferences are recognized, respected, and integrated into treatment.
SUPERVISION RECEIVED
Works under the close supervision of a qualified clinical supervisor who assigns work, establishes goals, and reviews the results obtained for overall effectiveness.
SUPERVISION EXERCISED
Supervision of other employees is not a responsibility of positions in this class.
Provide support, encouragement, and assistance to mental health individuals enrolled in Marion County Adult Behavioral Health (ABH)-Assertive Community Treatment Team, with the majority of services provided in the community (i.e., individual's homes, hospitals, jails, licensed care, shelters, etc.)
Support Recovery
* Promote activities that foster recovery and empowerment by sharing personal experiences when appropriate, modeling self-help and wellness activities.
* Provide outreach to engage individuals and assist them in overcoming barriers to participating in services.
* Offer support to develop personal recovery and wellness goals, explore self-help strategies, review dimensions of wellness, engage in wellness activities, act as a peer advocate, and provide encouragement and hope.
* Provide outreach to engage participants and assist them in overcoming barriers to participating in services.
Community Linkage
* Facilitate and connect individuals to services and activities with a focus on building self-efficacy.
* Assist to link with peer and community resources to build natural supports.
* Support and assist individuals to strengthen linkages to community peer delivered services.
* Support individuals to access and acquire services related to medical, social, transportation, housing, education, employment, and other applicable services.
* Provide education and/or training to assist individuals in acquiring skills that will maintain community stability and independence.
* Support individual's personal wellness and ongoing recovery through connections in the local community.
* Provides supportive navigation, information, and coaching to connect individuals to resources. Shares information regarding accessing various services and supports.
* Support individuals to develop self-help skills, social skills, and community integration.
Advocacy and Well-being
* Assist in the development of person-centered plans, including wellness and recovery goals.
* Provide expertise, experience, and consultation to the team to promote a culture where individual point of view is recognized, respected, and integrated into treatment.
Documentation
* Maintain accurate and timely documentation of clinical records in accordance with federal, state, county, and treatment program requirements under the direction of the clinical supervisor. Meet performance expectations for time and billing standards.
Miscellaneous
* Provide cross training in recovery principles and strategies to other ACT team members.
* Participate fully as a member of the Marion County ABH-ACT team as a supportive, reliable, positive, collaborative, and professional team member during the development of individual treatment planning, team meetings, and crisis intervention.
* Work with a team and supervisor for clinical supervision, treatment planning, staff and departmental meetings, and trainings.
* Perform other duties as assigned by your supervisor.
Response Level 2: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Staff at this response level must complete Incident Command System 100 and 700 on-line or in-person training.EXPERIENCE AND TRAINING
As defined by OAR 309-019-0105 (81) "Peer Support Specialist" means an individual providing peer delivered services to an individual or family member with similar life experience under the supervision of a qualified clinical supervisor and a qualified peer delivered services supervisor as resources are made available.
* A self-identified person either currently or formerly engaged in mental health services, is also encouraged to be in recovery from an addiction disorder, meeting the abstinence requirements for recovering staff in alcohol and drug treatment programs.
SPECIAL REQUIREMENTS
* Applicants will be asked to discuss recovering experiences during the interview process.
* Must successfully complete a Mental Health approved peer support training program within six (6) months of hire.
* Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: **********************************
* This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).
* The finalist for this position will be required to pass a criminal history background check; however, conviction of a crime may not necessarily disqualify an individual for this position.
* This is a safety sensitive/special needs position. Final candidates selected for this position will be required to pass a pre-employment drug screen, including testing for marijuana. The Marion County Drug and Alcohol Use and Testing Policy can be found at: **************************************************************
* This position is represented by a union.
* This assignment is represented by a union.
* This is a full-time position, which is eligible for overtime.
* Typical Work Schedule: Monday-Friday, 8:00 a.m. - 5:00 p.m., with flexibility depending upon the needs of the department and program.
KNOWLEDGE, SKILLS AND ABILITIES
Understanding of approaches to support others in recovery and resiliency and demonstrates efforts at self-directed recovery. Knowledgeable of community resources and how to connect individuals to those resources. Ability to understand and carry out directions and instructions; ability to maintain confidentiality; interest and skill in providing services to individuals; ability to speak, read and write English; ability to provide documentation consistent with department standards for quality and timeliness; willingness to work hours conducive to reaching the identified population; ability to establish and maintain cooperative working relationships with individuals, coworkers, and other agencies. Will be asked to discuss recovering experiences during interview process.
PHYSICAL REQUIREMENTS
Operates a motor vehicle; sees using depth perception; stands; sits; moves about the work area; bends forward; climbs 1 floor of stairs; lifts, pushes, pulls, moves carts and carries items weighing up to 5 lbs.; operates a keyboard; speaks with a clear and audible voice; reads a 12 pt. font; hears a normal speech level; works in client homes or other areas exposed to dust or second-hand smoke; may work in uneven areas.
We offer tuition assistance for employees interested in professional development.
* Up to $1,500 per year to reimburse for tuition, licensure and/or other educational expenditures. According to the Marion County policy administrative policies regarding tuition payments. The policy can be found at: Marion County Tuition Payment Policy 303
Computer Field Technician
Support specialist job in Springfield, OR
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 1-3 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Mobility Services Grant Program Specialist
Support specialist job in Eugene, OR
As a Program Specialist, incumbents conduct professional administrative work with primary responsibility for program management of grant funded transportation programs such as Statewide Transportation Improvement Funded (STIF) projects. Incumbent manages grant funded transportation services and implements transportation projects initiated by the Planning team. Among other qualities, this position requires professionalism, organization, attention to detail, initiative, critical thinking, analytical ability, and strong communication skills. This position is responsible for grant development, evaluation, and compliance, including research, technical writing, and adherence to grant guidelines. The following information details the key functions and requirements of the position.
Essential Duties & Responsibilities
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
* Maintain and oversee the systems, contracts, and relationships required to sustain the daily operations of assigned grant-funded and pilot transportation programs, including but not limited to:
* Rural On-Demand Services
* Downtown and Riverfront Circulator
* Bethel ATTAIN services
* Provide contract program oversight and evaluation to ensure high service quality and clear communication of LTD's expectations for the above services, including regular meetings with contractors.
* Oversee assigned grant programs, including service changes to best suit local needs, coordinating the development of new schedules, and contributing to development of service brochures, website updates, social media promotion, and launch events.
* Coordinate contracting efforts as assigned for Mobility Services, including contract evaluations, developing Scopes of Work, assisting with development of RFPs and contracts, and serving on evaluation committees.
* Complete grant and associated reporting for assigned programs.
* Build and maintain relationships with interested parties in service areas.
* Promote the goals of grant recipients and keep all interested parties informed through public awareness activities such as prepared group speaking engagements and outreach programs. Coordinate with internal and external stakeholders to ensure communication is clear and consistent.
* Investigate and manage grievances, incidents, accidents, and audits associated with assigned programs. Provide timely written follow up as required and submit reports as required.
* Draft materials for LTD Board of Directors meetings as required.
* Develops and maintains a grant management system for funded grants that includes report due dates, budget adherence, impact of grants, and any other grant requirements.
* Ensure compliance with guidelines of grants.
* Ensure program and contract compliance
* Develop both internal (LTD) and external (Contractor) procedures relating to grant funded programs.
* Coordinate the billing, payment, and fiscal reporting of grant funded services.
* Performs complex planning, research, consultative, technical and program administration.
* Serve as a champion for accessible public transportation services. Connect older adults, low income households, students, and people with disabilities to transportation services.
* Complete interviews with LTD riders to determine eligibility for half-fare passes and service animal endorsements. Conduct presentations for older adults and people with disabilities and participate in in service training for LTD staff.
* Respond to inquiries, complaints, and requests from LTD customers for Reasonable Modifications of LTD policies.
* Interpret state and federal policy and regulation for the provision of grant funded transportation services.
* Represent LTD by attending or facilitating meetings and trainings. Work with state and local agencies and community partners to identify needs for public transportation services. Communicate LTD's role and interest in the coordination of quality public transit programs, products, and services
* Maintain files and correspondence according to state, federal, and internal regulations. Prepare reports that are timely and accurate.
* Perform other duties as assigned.
* Crosstrain and support Mobility Services team members.
Supervisory Responsibilities
* This position has no direct supervisory responsibilities.
Fiscal Responsibility
* This position adheres to procurement policies and procedures including managing contract compliance.
* Ensures that LTD is compliant with Federal Transportation Administration and Oregon Department of Transportation procurement policies and procedures in regards to grant funded programs.
Minimum Qualifications
Required Education and Experience
Any equivalent combination of education and experience which provides the knowledge, skills, and abilities required to perform the job. Education and course work can substitute for years of experience. Typical qualifications would be:
Experience:
* Bachelor's degree from a recognized college or university in Public Planning, Policy and Management, Human Services, or a related field.
* A minimum of three years of relevant experience in areas such as accessibility, contract or grant development, writing, and management, or program management.
Preferred:
* Direct experience working with accessible transportation.
* Knowledge of grant writing, research, and management.
* Direct program management.
* Interpreting complex rules and regulations.
* Evidence of a successful funding track record or grant management.
* Post-secondary course work in relevant areas such as disability or legal studies.
* Knowledge of Federal Transportation Administration and Oregon Department of Transportation grant and program regulations.
Competencies for Successful Performance of Job Duties
Knowledge of:
* English grammar, spelling, and punctuation
* Modern office procedures, methods, and computer equipment
* Record keeping, including PHI and HIPAA compliance
* Policies, guidelines, and requirements required by the federal government and for LTD.
* Access and inclusion of people with disabilities
Ability to:
* Meet schedules and deadlines of the work
* Function well in a high-paced and at times stressful environment
* Maintain the confidentiality of information and professional boundaries
* Interact directly and independently with LTD's senior management as well as senior management of external organizations and government officials
* Communicate effectively, both orally and in writing
* Develop and produce written reports
* Work independently, as well as in a team setting
* Manage multi-phase projects from inception to completion
* Maintain strong organizational and problem solving skills
Position Type and Expected Hours of Work
* Will sometimes be required to work and/or attend meetings or events in public and at all LTD locations.
* Monday through Friday 8am until 5pm
* Occasional abnormal hours are expected and required for specific events and to reach all employees.
Travel
* Travel within the metropolitan area may be required.
* Occasional travel outside of the region may be required.
Working Conditions & Physical Demands
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* May work in a normal office environment and/or remote office as approved.
* After completion of probation, position is eligible for remote work per the Remote Work Policy and Guidelines and subject to a Remote Work Agreement.
Human Collaboration & Job Impact
* Communications and discussions result in decisions regarding policy development and implementation. Interaction with others outside the organization requires exercising participative management skills that support team efforts and quality processes. The impact the job has on LTD is significant in terms of time, money, or public/employee relations.
EEO Statement
* LTD is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Peer Support Specialist - Community Support Services (CSS)
Support specialist job in Albany, OR
Description Salary: $3,988.00 - $5,088.00 Monthly Job Type: Full Time- SEIU Department: Mental Health Program: CSS FLSA: Non-Exempt Bargaining Unit: SEIU Description Peer Support Specialist - Community Support Services
Mental Health Department (Classification 773)
SEIU Represented Full Time (37.5 hours/week) position
This position is open until filled.
First review of applications will be on December 1, 2025. Any applications received after December 1 will be reviewed and considered as needed, and this posting may close at any time after that date.
Linn County requires on-site work. Remote work is not available.
Job Summary
Linn County Mental Health is looking for a Peer Support Specialist to work full time with individuals being served with the Community Support Services (CSS) and Assertive Community Treatment (ACT) teams. The Peer Support Specialist will engage with mental health consumers through helping them learn skills and establish resources to maintain successful independent living, help individuals integrate into the community and to advocate on their behalf within the community, and support the individual's plan for success. The individuals served have a serious/severe mental illness; they are ready to be discharged from the State Hospital, licensed residential care or are homeless or at risk of homelessness. As members of the treatment team, Peer Support Specialists provide a unique understanding of the consumer that will promote respect and integrity.
Minimum Qualifications
Minimum Qualifications:
High School Diploma or GED with a demonstrated proficiency in reading and writing. Have completed and passed a Peer Support Specialist certification program approved by the State of Oregon. Knowledge of community resources specific to housing. Must have lived experience in mental health and/or substance use recovery.
Required:
* Certified Peer Support Specialist
* Must be able to pass a criminal history/background check
* Have a current driver's license and clean driving record
* Knowledge of community resources specific to housing
Preferred:
* Knowledge of Person-Centered Planning
* Knowledge of Illness Management and Recovery
* Experience working with Electronic Record Systems
Must be able to pass a criminal history check. Possession of, or ability to obtain a valid Oregon driver's license with an acceptable driving record that meets the County's requirements is required.
This is a non-supervisory position. Lead work and coordination of work of others is not a typical function assigned to this position. Incumbents in this position may provide training and orientation to newly assigned personnel.
Special Requirements
VISA SPONSORSHIPLinn County does not offer VISA sponsorship. Within three days of hire, applicants will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.
Linn County is an Equal Opportunity/Affirmative Action Employer
Linn County employees say their benefits play a large role in what makes the County such a great place to work. We offer competive benefit plans.
* Medical, Dental, and Vision Benefits
* Family plans are less than $15 per month
* Vacation and Floating Days
* Paid Holiday Time
* 10.5 paid holidays
* Sick & Bereavement Time
* Employee Assistance Program (EAP)
* County Paid Life and Long Term Disability Benefits
* Longevity Incentive
* Public Service Loan Forgiveness
* Public Employee Retirement System (PERS)
* Fully Paid by County
For a full list of our benefits, please visit our Benefits webpage:
01
Do you have a Peer Support Specialist certification?
* Yes
* No
02
How many years of experience do you have in skills training or teaching individuals daily tasks?
* 5 years of more
* 3 to 5 years
* 1 to 3 years
* Less than 1 year
* No Experience
03
How many years of experience do you have with utilizing assessments and service plans?
* 5 years or more
* 3 to 5 years
* 1 to 3 years
* Less than 1 year
* No Experience
04
Do you have experience with a Electronic Health Record System?
* Basic
* Intermediate
* Expert
Required Question
Salary3,988.00 - 5,088.00 Month
Listing Type
Jobs
Position Type
Full Time
Salary Min
3988.00
Salary Max
5088.00
Salary Type
/mo.
Senior Computer User Support Specialist
Support specialist job in Salem, OR
**The Work** The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.
This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables.
**Responsibilities**
**Key Responsibilities**
+ Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices.
+ Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies.
+ Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets.
+ Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance.
+ Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
+ Manage and prioritize the allocation of PC support technician workloads to ensure timely issue resolution and service quality.
+ Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
+ Troubleshoot printer, computer, and peripheral incidents.
+ Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols.
+ Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service.
+ Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards.
+ Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services.
+ Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections.
+ Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity.
+ Other duties as assigned.
**Qualifications**
**Qualifications - Here's What You Need**
+ Associates degree in relevant field.
+ 6 years' experience in computer user support
+ Valid driver's license, travel may be required.
+ Experience supporting Windows 10, and MS Office 2013.
+ Experience using ServiceNow or a similar ticketing system.
+ Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
+ COMPTIA Security Certification
+ Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
**Minimum Skills:**
+ Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
+ Exceptional verbal and written communication skills.
+ Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
+ Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
+ Must be self-motivated and able to work well independently as well as on a multi-functional team.
+ Ability to handle sensitive and confidential information appropriately
**Desired Qualifications:**
+ 5 years Preferred Hands-on experience with Spring Boot Java Applications.
+ 5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later.
+ 5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum)
+ 5 years Preferred Hands-on experience with web applications developed for Cloud platform
+ 5 years Preferred Hands-on experience with CI/CD methodology
+ 5 years Preferred Hands-on development experience for mobile and tablet platforms
**Our Commitment to you / overview of benefits**
+ Medical, Dental and Vision Insurance; Wellness Program
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability options
+ Basic Life and AD&D Insurance (Company Provided)
+ Voluntary Life and AD&D options
+ 401(k) Retirement Savings Plan with matching after one year
+ Paid Time Off
**Reports to: Program Manager**
**Working Conditions**
+ Professional hybrid office environment.
+ Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time.
+ Must be physically and mentally able to perform duties extended periods of time.
+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Must be able to sit for long periods of time looking at computer screen.
+ May be asked to work a flexible schedule which may include holidays.
+ May be asked to travel for business or professional development purposes.
+ May be asked to work hours outside of normal business hours.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._**
**Pay Range**
USD $20.00 - USD $32.00 /Hr.
Submit a Referral (****************************************************************************************************************************************************
**Can't find the right opportunity?**
Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities!
**Location** _US-_
**ID** _103791_
**Category** _Information Technology_
**Position Type** _Full-Time Salary Exempt_
**Remote** _No_
**Clearance Required** _Secret_
Operations Support 2 (Halsey, OR)
Support specialist job in Halsey, OR
The J.R. Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming, ranching and cattle production, and other enterprises related to agriculture.
Summary
Under general direction, the Operations Support performs a variety of job responsibilities which may include delivery of fertilizer and chemical products to customers from the retail office, customer service, vehicle maintenance, equipment and facility maintenance work, and fertilizer blending.
Key Responsibilities
* Performs varied responsibilities such as: equipment and plant maintenance including welding, pump and engine overhauls, painting, and general housekeeping responsibilities; loading and delivering fertilizer and chemicals to customers; operating equipment to blend fertilizer; monitoring product application by calculating amounts, calibrating equipment, controlling application rates, and cleaning and storing equipment after application process; receiving and unloading product and performing warehouse inventory and storage functions. Responsible for keeping a clean, orderly vehicle and organizing the warehouse and yard materials.
* Ensure the proper loading and operations of vehicles in compliance with DOT, OSHA and Hazmat regulations. Comply with all company and customer safety requirements.
* Miscellaneous duties such as assisting with special projects, attending training sessions, providing back-up when needed, and other work-related duties as assigned by supervisor/manager.
* Promote and live the Simplot brand to our customers, employees and community as the best-in-class Agricultural distributor. Responsible for accurate, timely, and safe product deliveries and where applicable, product application.
* Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Typical Education
High school diploma or general education degree (GED)
Relevant Experience
* 1+ years related experience and/or training
* Knowledge of basic farm equipment and operation preferred
* Ability to do a variety of tasks in succession, i.e., blending products together, loading a truck, and driving the truck to a farm.
* Ability to accurately and safely operate heavy equipment such as a sprayer/applicator and semi-truck and trailer.
* Ability to use a computer, including Microsoft Office Suite and Outlook - or mobile app.
* Ability to learn and manipulate company software.
* Ability to effectively communicate both orally and in writing with management, other team members, and customers. `
Other Information
* Class A Commercial Driver's License (CDL) required
* HazMat Endorsement preferred or willing to obtain in first 12 months of employment
* Tanker Endorsement preferred or willing to obtain in first 12 months of employment
Combination of education, training and/or experience will be considered for this position.
* This position is not eligible for relocation.
Job Requisition ID: 22233
Travel Required: None
Location(s): SGS Retail - Halsey
Country: United States
The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.
Support Services Specialist for the Homeless, Full-Time
Support specialist job in Eugene, OR
Our goal is to place individuals and families in permanent, stable housing and provide the needed tools and support to develop self-sufficiency. Equitable Social Solutions impacts lives by creating tailored solutions for each person we serve in order to break the cycles of generational poverty and chronic homelessness.
Job Description
- Coordinate resources and care for persons enrolled in program
- Manages the provision of individual client services, ensuring client's needs are met
- Intervenes and problem solves issues if outcomes/goals and service delivery are not being met according to program goals and established timelines
- Develops client's initial intake, progress and discharge reports; tracking and documenting status of person served
- Schedules/facilitates interdisciplinary case conferences with all community partners, funders and family members
- Arranges for provision of necessary equipment to enable achievement of agreed upon functional goals
- Participates in Program Evaluation, Quality Assurance
- Maintains the highest standard of professional conduct in relation to information that is confidential in nature.
- Shares information only when the recipient's right to access is clearly established and the sharing of such information is clearly in the best interest of the person served
- Adheres to and participates in Company's mandatory Health Insurance Portability Accountability Act (HIPAA) privacy program/practices and Business Ethics and Compliance programs/practices
- Attends, participates in and/or conducts internal staff development programs, obtain continuing education as required by Company policy and regulations.
- Performs other duties assigned
Qualifications
- Prior experience in a 24-hour care facility preferred
- Bachelor's degree or equivalent experience preferred
- Demonstrated crisis management ability
- Demonstrates effective and professional interpersonal, verbal, and written communications skills
- Strong computer software (Microsoft Office) and data entry skills
- Able to work independently and part of a team
- Organized and able to function under minimal supervision
- Has reliable transportation and is able to travel to/from multiple assignments/locations on a daily basis.
Additional Information
All your information will be kept confidential according to EEO guidelines.
At Equitable Social Solutions , we empower individuals and families through supports that inspire long-term stability and success . We work with our partners to uplift individuals, families and communities impacting lives by creating tailored solutions for each person we serve in order to break the cycles of generational poverty and chronic homelessness.
When you join Equitable Social Solutions, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equitable Social Solutions, we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equitable Social Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.
Support Services Specialist (Corrections)
Support specialist job in McMinnville, OR
Support Services Specialist Yamhill County Sheriff's Office is actively recruiting to create a pool of diverse candidates eligible for current and future regular, full-time, non-certified Support Services Specialist vacancies in our Corrections (Jail) division.
Support Services Specialists independently perform a variety of criminal justice records functions including entering records data, responding to requests for criminal justice records in accordance with federal, state, and local policies and procedures, and compiling statistics. Additionally, this position serves as reception for the Yamhill County Correctional Facility. This position is expected to work a 4x10 schedule (4 days a week, 10 hours a day) but may be required to work with varying shift schedules including working day, swing, and night shifts, weekends, holidays, and overtime as required.
Support Service Specialist are subject to being held over or called back to work additional hours depending on the staffing needs of the office.
These positions are represented through Teamsters Local 223. Incentive pay is available for education and bilingual speakers.
These positions carry an 18-month probationary period.
The Candidate
Successful candidates possess good moral character, demonstrate strong customer service and communication skills, and put forth a professional image. They are skilled, highly motivated, self-directed individuals with strong decision-making and problem-solving skills, as well as skill in communicating effectively with individuals during difficult and often stressful situations.
More information on preference, qualifications, and disqualifiers, including our reapplication timelines, can be found at ************************************************
The Application Process
PLEASE READ ALL INSTRUCTIONS CAREFULLY BEFORE SUBMITTING AN APPLICATION.
There are specific instructions for applying with Yamhill County Sheriff's Office and you could be disqualified from consideration if you do not follow these instructions.
A complete application consists of:
* a completed employment application through GovernmentJobs.com and
* a letter of interest (no more than two pages) that addresses the responsibilities and requirements described in the position description, submitted as an attachment to the application.
Veterans who meet the minimum qualifications for a position may be eligible for hiring preference; please follow instructions in the relevant section below for form and documentation submission.
______________________________________________
NEXT STEPS
Select qualified applicants will be invited to participate in Oral Board Interviews and Written Skills and Typing tests on Friday, January 9, 2026, between the hours of 9:00 am and 5:00 pm.
Passing test scores are 70% or greater on the Written Skills and 40 words per minute with a minimum 95% accuracy on the Typing.
______________________________________________
YAMHILL COUNTY COMMUNITY
Yamhill County has approximately 109,000 residents and is a very desirable place to live in the heart of the Willamette Valley wine country. Yamhill County is home to Linfield University and Chemeketa Community College in McMinnville and George Fox University and Portland Community College in Newberg. Yamhill County is centrally located in the Willamette Valley, within close proximity to the Oregon Coast, the Portland and Salem metropolitan areas, and the Oregon Cascade Mountains. Wide varieties of indoor and outdoor recreation opportunities are available. We have the benefits, appeal, and superior quality of life found in a small-town community, while enjoying active social and cultural lifestyles found in larger metropolitan areas.
ESSENTIAL JOB DUTIES
Please refer to the Support Services Specialist classification specifications for the official and list of essential job duties.
KNOWLEDGE, SKILLS AND ABILITIES
Please refer to the Support Services Specialist classification specifications for the official and required knowledge, skills, and abilities.
The Qualifications
The position requires a high school diploma or GED certificate and at least one (1) year of full-time general office experience, including public/customer service. Any satisfactory equivalent combination of training and/or experience which provides the required knowledge, skills, and abilities to perform the functions of the position is qualifying.
Must be able to be obtain Criminal Justice Information System clearance and Law Enforcement Data System certification within 30 days of hire (clearance must be maintained throughout employment).
Preferred Qualifications: Preference will be given to candidates who provide evidence in their application of relevant experience in law enforcement or similar field, are LEDS certified, and/or are bilingual (Spanish/English).
All candidates must be able to pass a personal background check including, but not limited to, criminal, civil, driving, military, educational, and employment history.
ADDITIONAL LICENSES, CERTIFICATES, AND SPECIALTY REQUIREMENTS:
Please refer to the Support Services Specialist classification specifications for the official and additional licenses, certifications, and specialty requirements.WORK ENVIRONMENT/PHYSICAL DEMANDS:
The incumbent typically works in an institutional environment. Uses a two-way radio, computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an institution and includes exposure to alarms, sirens, and voice conversations. Incumbent will encounter frequent interruptions throughout the workday.
Please refer to the Support Services Specialist classification specifications for the complete job description and full information regarding work environment and physical abilities.
______________________________________________
REQUIRED INFORMATION
Under the provisions of the Immigration Reform and Control Act of 1986, any person hired or rehired is required to provide evidence of identity and eligibility for employment. Yamhill County does not offer VISA sponsorships. The County verifies the valid work authorization of each employee using Form I-9 and the E-Verify Program.
Yamhill County is an Equal Employment Opportunity Employer and values diversity.
All qualified applicants are encouraged to apply. Applicants are considered for employment based on their qualifications without regard to race, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other factor prohibited by law or regulation. Veterans are encouraged to apply. Please do not include information or photos that would identify those personal traits. Documents included with this identifying information will be removed from the application packet.
Some positions require a criminal history check and a review of driving record. All County positions require regular, prompt, and consistent attendance.
ACCOMMODATION UNDER THE AMERICANS WITH DISABILITIES ACT:
Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance, please contact Human Resources at ************ or via email at human_***************************.
VETERANS' PREFERENCE:
Under Oregon law ORS 408.225-408.238, veterans who meet the minimum qualifications for a position may be eligible for hiring preference. If you think you may qualify, a Veteran's Hiring Preference Form MUST be completed and submitted with application along with other supporting documentation. For the form and information for this process please click here. (Download PDF reader)
If you need assistance with completing an application for employment or with obtaining a Veteran's Hiring Preference Form, please contact Human Resources at ************ or via email at human_***************************.
______________________________________________
STATUS OF YOUR APPLICATION:
You will be advised by e-mail of your status at each step in the application process, from initial application to final employment disposition. Please note that Yamhill County communicates with all candidates via e-mail. If you "opt out" or "unsubscribe" from e-mail notifications from NEOGOV, it will impact our ability to communicate with you about job postings.
ELIGIBILITY LIST:
If your name is placed on the Eligible List, you will be notified and informed of the dates the list will be in effect, which will be no more than six (6) months from the list date.
Questions regarding this recruitment should be addressed to Nicole Heidt, Support Services Manager, via email at ************************.
Behavioral Health Support Specialists - Jefferson
Support specialist job in Jefferson, OR
Position info: The Behavioral Health Support Specialists is responsible for delivery of services to individuals residing in a Residential Treatment Home following a personalized service plan. It is the responsibility of the BHSS to provide direct supportive services to residents of the home, who experience severe and persistent mental illness.*Experience in this position qualifies as experience for QMHA & QMHA 2*
Status: Full Time and On Call relief available.Location: JeffersonShift: Wednesday 10:00 AM to 8:00 PM Thursday - Saturday 7:00 AM to 5:00 PMStarting wage: $20.14 an hour (Night shifts additional $.75 an hour) Wage Scale: $20.14 - $24.50Reports to: Housing Manager
Requirements:' High school graduate or equivalent.' Current Oregon Driver's License and acceptable driving record' Ability to pass background check screening' Minimum of one (1) year education and/or experience in mental illness, emotional/behavioral difficulties or other related conditions.
Benefits (for Full Time positions):
Paid Training Provided, including Oregon Intervention System (OIS), CPR and First Aid, Medication Administration, and more! 91% Employer Paid Medical Insurance (EE ONLY)
Get paid early with Dayforce Wallet $10K Life Insurance Plan
8 Paid Holidays - holidays worked paid at premium
Paid Sick and Personal Time Off
Gym or other wellness reimbursement
Employee referral reward program Employee paid flex spending and supplemental insurance offerings 401K after eligibility requirements are met Overtime usually available
Shangri-La is committed to the full inclusion of all qualified individuals. Applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Shangri-La will ensure that individuals with disabilities are not discriminated against and are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, please contact Michael Meduri, Talent Engagement Coordinator, at ************, x316 or *******************************.
As part of this commitment, Shangri-La does not tolerate racism, homophobia, sexism, or transphobia. Shangri-La does not discriminate based on someone's identity, marital status, national origin, age, disability, or any other protected class.
All Orientations. All Abilities. All Cultures. All Sexes.
All People of All Color. All Religions.
Easy ApplyNeed Help Desk Support II
Support specialist job in Salem, OR
This is Sushil Singh from 360 IT Professionals Inc. We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing . 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Job Description
The primary roles of the IS technicians are:
Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications.
Build and configure Pc, following agency standards and procedures.
Provide status reports as directed describing work-related activities and accomplishments.
Maintain workstations in accordance with IS standards.
Ensure workstations and their applications are in operational condition.
Troubleshoot workstation hardware and operating system problems.
Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD.
Qualifications
May require an associate's degree in a related area and at least 3 years of experience in the field or in a related area.
Additional Information
If interested, Kindly share your resume to sushil@360itpro,com or call me on 510-254-3300 Ext. 138
Tier 3 Technical Support Specialist
Support specialist job in Salem, OR
Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.
+ _responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform_ .
+ _Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ .
+ _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3_ .
+ _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ .
+ _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .
+ _Be available for on-call 24x7x365 ongoing application support_ .
+ _Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period_ .
+ _help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well_ .
+ _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ .
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred.
+ CompTIA A+ or ITIL certification preferred
+ 7-10 years of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations_
**Other Job Specific Skills**
+ _Technical problem solving and implementer skills in application coding, infrastructure, or automation_ .
+ _Effective communications (written and spoken)_ .
+ _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ .
+ _ITIL (desired not required)_ .
+ _Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data_ .
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$105k - $140k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Help Desk Technician
Support specialist job in Salem, OR
Kelley Create is a dynamic and innovative business technology company dedicated to helping our partners grow their businesses while supporting the wild success of our co-workers and ourselves. We pride ourselves on delivering exceptional customer service and are committed to driving growth and success in our industry.
Summary
The Help Desk Technician is primarily responsible for providing helpdesk support for client end users, which may include onsite or remote diagnosis and repair, performing planned system maintenance on client networks, and troubleshooting support requests and systems analysis, including consulting with users, to determine hardware, software, or system functional specifications. Hardware may include workstations, printers, servers, firewalls, switches, and phones. Support requests may entail tier I/II issues related to active directory management, line of business applications, routing/switching, server and network hardware, or their associated services and roles.
Essential functions of the job
* Provide IT support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Provide basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
* Provide basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor remote monitoring and management system alerts and notifications; respond accordingly through service tickets.
* Perform system documentation maintenance and review in ConnectWise
* Respond to queries professionally, timely and accurately. Communicate with customers as required including keeping them informed of incident progress or notifying them of impending changes or agreed outages.
* Improve customer service, perception, and satisfaction
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource to be resolved quickly and efficiently
* Escalate service requests that require engineer-level support
* Enter time and expenses in ConnectWise according to company procedures
* Complete assigned training materials and blueprints on the ConnectWise University
* Work through project tickets and phases in ConnectWise as assigned by a Project Manager
* Enter all work as service or project tickets into ConnectWise
* Maintain positive, cooperative, and team-oriented relationships with co-workers, supervisors, managers and others you come into contact with through your job.
* Other duties as assigned.
Competencies:
To perform the job successfully, an individual must demonstrate the following competencies to perform the essential functions of this position.
* Customer Focus: The individual needs to demonstrate understanding and compassion for concerns and issues. The individual should promptly address customer inquiries and complaints and go above and beyond to ensure customer satisfaction.
* Communication Skills-Clearly and effectively communicate with customers and team members. Writes concise, clear, and professional emails and messages. Pays full attention to customers, understands their needs, and responds appropriately.
* Problem-Solving Skills: The individual identifies the root cause of customer issues and develops effective solutions. They think outside the box to resolve customer problems and improve service. They make sound decisions quickly to address customer needs and issues.
* Time Management: The individual effectively prioritizes tasks to manage multiple customer inquiries and issues. Completes tasks.
* Adaptability-The individual adapts to changing customer needs, policies, and technologies. Remains calm and effective under pressure during high-volume periods. Quickly learn new procedures and systems as required.
Skills and abilities
* Ability and desire to provide exceptional customer service
* Ability to act with a sense of urgency while paying attention to detail
* Ability to multi-task effectively and thrive in a fast-paced environment
* Ability to communicate in a positive, effective, and efficient manner
* Ability to work independently and as part of a team
* Ability to prepare, organize, and present information to groups of people
* Ability to match solutions to prospective client needs
* Ability to work after-hours and on-call shifts
* Technical skillset in hardware setup and troubleshooting
* Technical skillset in Windows operating systems: Windows (XP,7,8,10) Windows Server (SBS,2008 R2,2012, etc.)
* Proficient with typing, use of Microsoft Office Applications, and the Internet
Qualifications:
* Minimum of one (1) year of experience in an IT bench, support, or consulting role
* Minimum of one (1) year of experience with Microsoft Exchange & Microsoft Active Directory
* Minimum of one (1) year of experience with LAN and WAN configuration, setup, and troubleshooting
* Minimum of one (1) year of experience providing excellent exceptional service directly to end users
* A BA/BS in related field is preferred
* One or more of the following industry certifications Net+, MCSA/E, MOS, CCNA, are preferred
* Must have reliable transportation
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Language Skills:
Read and interpret documents such as safety rules, invoices, SOP, and instructions; write routine reports and correspondence. Effectively present information in one-on-one situations and small group situations to customers or vendors, and other employees.
Math Skills:
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and draw and interpret bar graphs.
Reasoning Ability:
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations. Identifies problems, gathers information, and offers solutions.
Computer Skills
Proficiency with Microsoft Word, Excel, and Outlook is required. Proficiency with email is required.
Physical requirements essential to perform the duties of the job
* Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and the computer to aid
* Frequently operates a motor vehicle while traveling to client site
* Frequently exposed to outside elements when traveling to client site
* Frequently sits and/or stands for long periods
* Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting
* Frequently work in a well-lit, tempered room
* Frequently views the computer to perform duties
* Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc.
* Occasionally lifts objects such as office supplies, computers, monitors, and servers that can weigh up to 50 pounds
While performing the duties of this job, the employee is regularly required to sit for long periods. The employee is also frequently required to talk and hear on the telephone and in person with individuals and groups. The employee must be able to reach with hands and arms. Type frequently throughout the day. Vision is required as the incumbent is required to read and respond to documents in hard copy and electronic form.
Competitive Benefits Package Include:
* Medical Insurance
* Dental/Vision Insurance
* Life Insurance
* Flexible Spending Account Options
* Supplemental insurance
* 401K with company match
* Profit Sharing upon goal attainment
* Paid Time Off
* Paid Holidays
* Ongoing training opportunities
Must have reliable transportation and pass pre-employment screening.
Equal Opportunity Employer
Kelley Create is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. In addition to federal law requirements, Kelley Create complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Mobility Services Grant Program Specialist
Support specialist job in Eugene, OR
As a Program Specialist, incumbents conduct professional administrative work with primary responsibility for program management of grant funded transportation programs such as Statewide Transportation Improvement Funded (STIF) projects. Incumbent manages grant funded transportation services and implements transportation projects initiated by the Planning team. Among other qualities, this position requires professionalism, organization, attention to detail, initiative, critical thinking, analytical ability, and strong communication skills. This position is responsible for grant development, evaluation, and compliance, including research, technical writing, and adherence to grant guidelines. The following information details the key functions and requirements of the position.
Essential Duties & Responsibilities
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
Maintain and oversee the systems, contracts, and relationships required to sustain the daily operations of assigned grant-funded and pilot transportation programs, including but not limited to:
Rural On-Demand Services
Downtown and Riverfront Circulator
Bethel ATTAIN services
Provide contract program oversight and evaluation to ensure high service quality and clear communication of LTD's expectations for the above services, including regular meetings with contractors.
Oversee assigned grant programs, including service changes to best suit local needs, coordinating the development of new schedules, and contributing to development of service brochures, website updates, social media promotion, and launch events.
Coordinate contracting efforts as assigned for Mobility Services, including contract evaluations, developing Scopes of Work, assisting with development of RFPs and contracts, and serving on evaluation committees.
Complete grant and associated reporting for assigned programs.
Build and maintain relationships with interested parties in service areas.
Promote the goals of grant recipients and keep all interested parties informed through public awareness activities such as prepared group speaking engagements and outreach programs. Coordinate with internal and external stakeholders to ensure communication is clear and consistent.
Investigate and manage grievances, incidents, accidents, and audits associated with assigned programs. Provide timely written follow up as required and submit reports as required.
Draft materials for LTD Board of Directors meetings as required.
Develops and maintains a grant management system for funded grants that includes report due dates, budget adherence, impact of grants, and any other grant requirements.
Ensure compliance with guidelines of grants.
Ensure program and contract compliance
Develop both internal (LTD) and external (Contractor) procedures relating to grant funded programs.
Coordinate the billing, payment, and fiscal reporting of grant funded services.
Performs complex planning, research, consultative, technical and program administration.
Serve as a champion for accessible public transportation services. Connect older adults, low income households, students, and people with disabilities to transportation services.
Complete interviews with LTD riders to determine eligibility for half-fare passes and service animal endorsements. Conduct presentations for older adults and people with disabilities and participate in in service training for LTD staff.
Respond to inquiries, complaints, and requests from LTD customers for Reasonable Modifications of LTD policies.
Interpret state and federal policy and regulation for the provision of grant funded transportation services.
Represent LTD by attending or facilitating meetings and trainings. Work with state and local agencies and community partners to identify needs for public transportation services. Communicate LTD's role and interest in the coordination of quality public transit programs, products, and services
Maintain files and correspondence according to state, federal, and internal regulations. Prepare reports that are timely and accurate.
Perform other duties as assigned.
Crosstrain and support Mobility Services team members.
Supervisory Responsibilities
This position has no direct supervisory responsibilities.
Fiscal Responsibility
This position adheres to procurement policies and procedures including managing contract compliance.
Ensures that LTD is compliant with Federal Transportation Administration and Oregon Department of Transportation procurement policies and procedures in regards to grant funded programs.
Minimum Qualifications
Required Education and Experience
Any equivalent combination of education and experience which provides the knowledge, skills, and abilities required to perform the job. Education and course work can substitute for years of experience. Typical qualifications would be:
Experience:
Bachelor's degree from a recognized college or university in Public Planning, Policy and Management, Human Services, or a related field.
A minimum of three years of relevant experience in areas such as accessibility, contract or grant development, writing, and management, or program management.
Preferred:
Direct experience working with accessible transportation.
Knowledge of grant writing, research, and management.
Direct program management.
Interpreting complex rules and regulations.
Evidence of a successful funding track record or grant management.
Post-secondary course work in relevant areas such as disability or legal studies.
Knowledge of Federal Transportation Administration and Oregon Department of Transportation grant and program regulations.
Competencies for Successful Performance of Job Duties
Knowledge of:
English grammar, spelling, and punctuation
Modern office procedures, methods, and computer equipment
Record keeping, including PHI and HIPAA compliance
Policies, guidelines, and requirements required by the federal government and for LTD.
Access and inclusion of people with disabilities
Ability to:
Meet schedules and deadlines of the work
Function well in a high-paced and at times stressful environment
Maintain the confidentiality of information and professional boundaries
Interact directly and independently with LTD's senior management as well as senior management of external organizations and government officials
Communicate effectively, both orally and in writing
Develop and produce written reports
Work independently, as well as in a team setting
Manage multi-phase projects from inception to completion
Maintain strong organizational and problem solving skills
Position Type and Expected Hours of Work
Will sometimes be required to work and/or attend meetings or events in public and at all LTD locations.
Monday through Friday 8am until 5pm
Occasional abnormal hours are expected and required for specific events and to reach all employees.
Travel
Travel within the metropolitan area may be required.
Occasional travel outside of the region may be required.
Working Conditions & Physical Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May work in a normal office environment and/or remote office as approved.
After completion of probation, position is eligible for remote work per the Remote Work Policy and Guidelines and subject to a Remote Work Agreement.
Human Collaboration & Job Impact
Communications and discussions result in decisions regarding policy development and implementation. Interaction with others outside the organization requires exercising participative management skills that support team efforts and quality processes. The impact the job has on LTD is significant in terms of time, money, or public/employee relations.
EEO Statement
LTD is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Behavioral Health Support Specialists - Eugene
Support specialist job in Eugene, OR
Position info: The Behavioral Health Support Specialists is responsible for delivery of services to individuals residing in a Residential Treatment Home following a personalized service plan. It is the responsibility of the BHSS to provide direct supportive services to residents of the home, who experience severe and persistent mental illness.*Experience in this position qualifies as experience for QMHA & QMHA 2*
Status: Full TimeLocation: EugeneShift: Full Time and On Call relief available.Starting wage: $20.14 an hour (Night shifts additional $.75 an hour) Current shifts:
Monday to Wednesday alternating Sundays 8:30 PM to 6:30 AM
Thursday - Saturday alternating Wednesday 6:00 AM to 4:00 PM
Wage Scale: $20.14 - $24.50Reports to: Housing Manager
Requirements:' High school graduate or equivalent.' Current Oregon Driver's License and acceptable driving record' Ability to pass background check screening' Minimum of one (1) year education and/or experience in mental illness, emotional/behavioral difficulties or other related conditions.
Benefits (for Full Time positions):
Paid Training Provided, including Oregon Intervention System (OIS), CPR and First Aid, Medication Administration, and more! 91% Employer Paid Medical Insurance (EE ONLY)
Get paid early with Dayforce Wallet $10K Life Insurance Plan
8 Paid Holidays - holidays worked paid at premium
Paid Sick and Personal Time Off
Gym or other wellness reimbursement
Employee referral reward program Employee paid flex spending and supplemental insurance offerings 401K after eligibility requirements are met Overtime usually available
Shangri-La is committed to the full inclusion of all qualified individuals. Applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Shangri-La will ensure that individuals with disabilities are not discriminated against and are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, please contact Michael Meduri, Talent Engagement Coordinator, at ************, x316 or *******************************.
As part of this commitment, Shangri-La does not tolerate racism, homophobia, sexism, or transphobia. Shangri-La does not discriminate based on someone's identity, marital status, national origin, age, disability, or any other protected class.
All Orientations. All Abilities. All Cultures. All Sexes.
All People of All Color. All Religions.
Easy ApplyTier II Help Desk Technician - Journeyman
Support specialist job in Salem, OR
Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting.
ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).
Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands.
**Job Responsibilities**
+ Assists users with logged IT-related incidents when called upon.
+ Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support.
+ When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support.
+ Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
+ Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Analyzes system performance indicators and recommends improvement actions.
**Minimum Qualifications**
+ US citizen and fluent English speaker
+ Current, active DoD Secret Security Clearance
+ Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree)
+ Excellent customer service and communications skills
+ Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project)..
**Other Job Specific Skills**
+ Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Exceptional customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology.
+ Understanding of ITIL Foundation
+ AWS Cloud Practitioner
+ CompTIA A+ CompTIA Cloud **Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$28.51 - $41.35
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.