Support specialist jobs in District of Columbia - 711 jobs

Ignite is an ISO 9001:2015 and CMMI Services Level 3 and Development Level 2 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Huntsville, AL. By design, Ignite is a provider of professional services to customers in educational, federal, and commercial industries and in every action seeks to be the preeminent provider within this business space. The Help Desk Technician provides Tier I and Tier II technical support to end users in support of mission-critical government systems. This role is responsible for responding to user incidents and service requests, troubleshooting hardware and software issues, and documenting resolutions within the service management system. The Help Desk Technician ensures timely, professional customer support while adhering to established procedures, service level agreements (SLAs), and security requirements in a cleared environment. This position is contingent upon contract award. Job Requirements Key Responsibilities: * Provide Tier I and Tier II technical support for end users, resolving incidents related to hardware, software, and system access. * Receive, log, track, and manage service tickets in accordance with established ITSM processes and SLAs. * Diagnose and troubleshoot technical issues, escalating unresolved or complex problems to higher-tier support as appropriate. * Communicate clearly and professionally with users regarding issue status, resolution steps, and follow-up actions. * Document incident resolutions, troubleshooting steps, and knowledge articles to support continuous improvement. * Support account management activities, including password resets, access requests, and basic system configuration. * Ensure compliance with security policies, procedures, and operational standards when handling user requests. Minimum Education and Qualifications - Journeyman Level: * Education: * Bachelor's degree in Information Technology, Computer Science, or a related field * Required Experience: * Minimum of 5+ years of experience providing customer support, technical troubleshooting, and service ticket management. * Experience supporting users in an IT service desk or help desk environment. * Strong customer service, communication, and documentation skills. * Preferred Experience: * CompTIA A+ * CompTIA Network+ * ITIL Foundation or equivalent certification We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law. Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to **********************

The primary responsibility of the IT Inventory Technician, is to provide support to the IT Inventory team with receiving, ensuring that received assets are put in the proper locations and scanned into the Asset Management Tool. The IT Inventory Technician will also be responsible for assisting with Asset disposal process, including removing and degaussing Storage devices. Receive shipments, Scan all assets into the Asset management Tool. Store in appropriate designated locations. Move/Retrieve assets marked for disposal. Remove Storage devices from assets marked for disposal, label as appropriate and degausse as needed. Deliver received devices to end users/groups. Participate in Imaging End points and PC Replacement activities. All other related duties as assigned. Daily Operations Receive, Scan into IT Asset Management Tool and Report assets being delivered or returned to CLIENT Ensure that Warehouse is neatly arranged at all times and assets placed in the appropriate location/s Issue and/or Deliver Assets to customer Degauss Operations Assist with receiving Assets to be Surplussed Scan Assets into ITAM Tool Remove Storage Devices from Asset and Label appropriately Degauss Storage device as required per SOP PC Replacement Operations: Assist with Asset Imaging, End user asset reconciliation and other PC Replacement activities as required. Reporting: Provide reports as needed

The Deskside Technical Support Specialist is responsible for providing desktop and mobile hardware and software support to high-profile end-users. The role involves resolving a wide variety of requests, inquiries, and complaints using extensive technical knowledge of hardware and software. This individual will serve as the primary IT point of contact, supporting high-touch, high-profile customers, liaising with stakeholders, and driving service excellence through day-to-day actions. Strong customer service skills, including empathy, clear communication, and prompt issue resolution, are essential, as they directly impact the user experience by fostering trust, reducing downtime, and ensuring that high-profile clients feel supported and valued at every interaction. The successful candidate will have a strong knowledge of the end-user computing ecosystem and an ability to quickly learn applications and services. A high level of emotional intelligence (EQ) is necessary to succeed in this role, as it enables the specialist to navigate high-pressure situations, respond with empathy, and build strong relationships with high-profile users. Duties and Responsibilities Assist users in resolving computer-related issues such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through active listening and personalized techniques with a consistent focus on service excellence. Hardware support functions include, but are not limited to, end-user support, desktop support, laptop support, office setups, and mobile device support. Perform computer imaging and post-image configurations, preventative maintenance, and basic printer troubleshooting while coordinating with vendors for repairs. Software support functions include, but are not limited to, troubleshooting applications standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third-party applications in coordination with vendors. Identify inefficient IT processes, recommend improvements, and implement solutions using Microsoft tools such as PowerAutomate, PowerShell, and PowerApps to enhance support efficiency and internal IT collaboration. Manage deployed and inventory assets, maintaining accurate asset records for each user and each piece of equipment. Coordinate and perform hardware moves, changes, and exchanges. Provide break/fix support for telephony equipment, including handsets, telephone cords, and telephone base units. Assist with projects such as hardware or software upgrades, office moves, and special events. Manage and process hardware warranty claims and issues, and facilitate warranty repairs with third-party vendors. Maintain accurate records of user requests and incidents in the IT Service Management System. Perform other duties as required. Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits. Target Salary Range $72,000 - $90,000 if located in Washington DC Qualifications To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ************************** (current employees should contact Human Resources). Education and/or Experience: Required: Bachelor's degree or equivalent work experience A minimum of 4 years of experience providing direct and exceptional user support in a high performance culture, including: Practical, working knowledge of how to support and troubleshoot Zoom, Intune, Okta, ProofPoint, O365 Applications (Outlook, Word, PowerPoint, SharePoint, Teams), NetDocs, Citrix, ServiceNow Experience supporting Windows-based computers, including Microsoft Windows 10/11 Experience supporting iOS, Android and MDM solutions Experience working with vendors on support cases Preferred: Law Firm or Professional Services experience A+, ITIL and Microsoft Office Application certifications PowerAutomate/PowerShell/Python scripting Experience with RPA tools, Microsoft Graph and Microsoft PowerApps Knowledge of AI Prompt Engineering, with an understanding of how to craft effective prompts to optimize interactions with AI tools Other Skills and Abilities: The following will also be required of the successful candidate: Strong organizational skills Strong attention to detail Good judgment Strong interpersonal communication skills Strong analytical and problem-solving skills Able to work harmoniously and effectively with others Able to preserve confidentiality and exercise discretion Able to work under pressure Able to manage multiple projects with competing deadlines and priorities Sidley Austin LLP is an Equal Opportunity Employer #LI-EC1

https://www.linkedin.com/jobs/view/**********/?eBP=CwEAAAGLjT4m_cYlcVZPNb6v-DuAe6E444kUtUApzaFt3O-9JP92fN5L8GjuCAA-RlQxYeLlwNazhxEBjLuxNVwkFI6ZXUOZ0SCUI_0nqsP5LJD6ze2DHIGx6HUXVHeFMQJImr1EwqqOzf7cGGE-HnRnF70rGMlg5h3ZUzXJ_Ig9On-MLzGSc4okpoW8q5WaldE1x44Wef8g6sU1RpKseVYrdqxAt6oTnzCvFdv90QLTq-o8G16fHCWTnSNW4Nx_fHbuOKOKiyR5hHdJMcb10LYT9WsfOB_JWoRt5JXJkMqB9L6YYVHJSukf6F2MwtssmTFZyQMKSebmzZo2htSgksKOcYMR22S9eiPM3BQlksRpgJI5wmdpa6iCYUjJgVvx&ref Id=JayItgDmuUKunPttf%2Bxxug%3D%3D&tracking Id=bSWXB3Sn3vtT29Z2V688Ig%3D%3D About the job Washington, District of Columbia Job Description Responsibilities: Foster and exemplify customer-first service. Assist with all technical support activities for the DC Office. May be asked to assist with technical support for other regional offices as needed. Monitor e-mail and skype for un-ticketed user requests and incidents that were not sent via the Service Desk and ticket as appropriate. Work closely with other firmwide IT techs as necessary to assist them with local technical issues and take proper steps to escalate to Regional Manager or Service Desk. Attend bi-monthly Technical Analyst meetings and provide feedback regarding best practices, lessons learned, new troubleshooting findings or methods. Support off-hours needs related to moves, computer room upgrades, scheduled maintenance outages, projects and urgent user support matters. Assist with occasional one-on-one user training. Initiate, complete, and follow-through with all assigned and self-generated tickets. Maintain IT Asset Management database to ensure it is kept current and accurate. Build firm standard PCs and laptops per firm guidelines. Organize, build, and maintain proper loaner and hot-swap equipment and deliver to users on time per firm guidelines. Assist with maintaining printer maintenance records and inventory, and, swap printers as equipment reaches end of life and new equipment is received. Serve as a vendor contact for all printer problems. Provide mobile device support for iPhones, Androids, and iPads in accordance with the firm's AirWatch program. Provide setup and support of remote access and two-factor authentication software (MFA). Advise DC-IT Manager regarding any requests or incidents that should be immediately reported to his/her attention. Provide proper follow-up, updates, and project status to the manager. Ensure proper follow-up is provided to all end users who may have reported a problem or requested technical assistance from the DC Technical Support group. Provide assistance with audio visual/teleconferencing setups, including: Laptop/projector connections. TVs including Plasma, LCD, or LED Support and maintain over 20 conference rooms including a conference center with 100 plus capacity. Support and setup our internal videoconference solution as well as external videoconferencing solutions such as WebEx, Skype and Zoom. Install and beta test new technology, and, assist with telecom-related issues as necessary. Support Wi-Fi, cellular data, laptop cards and Mi-Fi devices. Install and test new hardware and software technology. Assist with LAN cabling patching and troubleshooting; and act as remote hands for network engineers. Complete workstation set-ups for new arrivals, visitors, etc. and complete equipment moves per schedule and at times not scheduled. Perform approved software installations and other tasks as requested by the Regional IT Manager or as required by customers. In rotation with other local IT staff, serve as 24/7 on-call emergency technician. Closely monitor the ChangeGear service management system to ensure assigned tickets are updated in a timely manner. Use the best business protocol for follow up communication with an end user. Conduct routine inspections of various IT spaces, e.g., conference rooms, visitor offices, MDF, IDF rooms. Quickly assess and escalate hardware and/or network problems to third level IT support groups for assistance. Proactively review current infrastructure and assert good judgment to know when to coordinate equipment replacement during repair period. Participate in major IT projects and rollouts, assuming a key role as directed by the Regional Manager or Director. Qualifications: Customer service is paramount in this role. The candidate should have a desire to provide excellent customer service. Several years of law office support experience is desired. Experience should be specific to providing technical support to the firm's users. A working knowledge of legal applications including document management systems is also highly desired. Comprehensive knowledge of Active Directory, Microsoft Office Suites 2010 and above is required. Possessing an A+ or a similar computer certificate or degree in computer sciences is a plus. Additional understanding of printers, remote access tools and mobile devices are required. A basic understanding of network engineering and IP-based telecommunications is required. This position involves overtime and/or shifts on weekends or corporate holidays when necessary. Although an occasional requirement, the successful candidate must be willing and able to travel to and work temporarily in other offices for brief periods of time, both to domestic and/or international offices. Excellent organizational skills, customer service, and desk side support skills are required. The successful candidate must be self-motivated and possess a high attention to detail. Must also possess excellent interpersonal, critical thinking and time management skills, as well as excellent oral and written communication skills. This position requires ability to lift up to 50 pounds unassisted and seek assistance with lifting heavier or large/bulky parcels. Walking and standing for up to 4 hours at a time in an 7.50 hour shift is required. Must not possess any condition that would inhibit the ability to stoop, squat, or crawl under desks in order to service computers. This position description in no way states or implies that the responsibilities and tasks are the only responsibilities and tasks to be performed by the employee occupying this position. S/he will be required to follow any other instructions and to perform any other job-related duties as required by his/her manager. Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer. If you require an accommodation in order to apply for a position, please contact us at *********************************.

Job Description Job Title: Senior HRIS Specialist Support Clearance Requirements: Secret required What you will be doing: Conduct comprehensive HR studies that are extremely broad and complex, as well as proposes solutions to HR problems that are characterized by their importance, and severity. Performs a variety of quantitative/qualitative studies, as needed to identify relevant factors and develop solutions to HR problems that are long-standing or those that have been studied previously. Also, resolves problems and issues that often involve conflicting or incomplete HRD information. As needed, applies analytical techniques that include a wide range of variables. Addresses substantive technical issues/problems that include complex and sensitive matters. Conducts detailed planning in order to gather/interpret information/data required for assessing complex problems and issues. Determines the most effective/efficient approach to meeting customer requirements and identifies ways to improve current services to customers in order to meet management's business objectives. Assesses situations that are complicated by incomplete data, which requires significant analyses. Participates in analyzing the impact of new/revised laws and regulations. Position Requirements Minimum Requirements: 5+ Years of Experience Conducts extremely broad and complex HR studies. Identifies and resolves critical and long-standing HR problems, often involving conflicting or incomplete information. Analyzes the impact of new/revised laws and regulations. Refines existing work methods and techniques to improve efficiency and effectiveness. Develops innovative solutions to complex HR challenges. Determines the most effective/efficient approach to meeting customer requirements. Supports processing of mass/individual personnel actions (realignments, reassignments, awards, appraisals, etc.). Processes corrections to personnel actions, including payroll implications (flow/no-flow, payroll regeneration). Analyzes systems resource utilization and performs systems capacity analysis and planning. Documents and reports system problems. Schedules and monitors' systems output. Analyzes and evaluates data accuracy, ensuring it represents the intent of the source personnel standards. Works with technical and functional experts to identify and correct invalid data. Recommends and initiates system changes/enhancements based on user needs. Coordinates and participates in system release testing. Coordinates DoD-wide Personnel Projects throughout the HRD. Evaluates the impact of proposed standards and procedures on HRD goals and objectives. Develops local guidance and procedures for disseminating technical and procedural standards. Provides training and implementation assistance to users. Consults with serviced organizations on reporting needs and process improvements. Ensures user understanding and compliance with security directives for HRD customers. Maintains and provides guidance on IT documentation and infrastructure. Monitors project activities and resources to mitigate risks. Maintains quality assurance processes. Collaborates with clients to define project scope, requirements, and deliverables and implements. Works effectively with cross-functional teams and stakeholders. Performs other duties as assigned. Skills required: Knowledge in Defense Civilian Personnel Data System (DCPDS) and USA Staffing (USAS). Human Resources Information Systems skills Education Requirements: High School Diploma Why JASINT? At JASINT we are proud to boast a “together we can” attitude. That is only possible with a strong talented team. Our goal is to answer the call to provide top mission and Warfighter support at all levels and that's why we are seeking you! We understand and respect the dedication and sacrifice that is required to serve our nation's greatest efforts, and our commitment in turn is to support YOU! JASINT cares about your work life balance and offers competitive benefits to help you at every stage of your personal and professional life: Retirement/401k, health, dental, vision, flexible spending accounts, (HSA/FSA), STD/LTD, professional development, tuition reimbursement, spot award recognition, PTO, Holidays…even an additional day off for your birthday. *** JASINT offers both internal and external referral bonuses for all cleared exceptional talent we hire! Friends of yours, are friends of JASINT!*** JASINT provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. JASINT participates in E-Verify and will provide the federal government with I-9 information to confirm that all new hires are authorized to work in the U.S. To learn more about E-Verify please visit dhs.gov/e-verify.

R&P is looking for a motivated and experienced candidate who wants to join our team. We are a small-sized defense contractor providing Engineering, Logistics, Program Management and Technical Services to government clients. We need a Senior HM&E LFT&E SME ready to join a fast-paced and exciting work environment. Responsibilities Provide technical support for HM&E systems, test and evaluation. Provide shipboard support for T&E events both in port and underway. Attend meetings and conferences pertaining to T&E strategy development. Review and provide input to document and program products supporting LFT&E requirements. Participate in working groups supporting LFT&E planning and execution. Augment shipboard teams supporting the preparation for and execution of LFT&E and delivery related events. Provide CDRL metrics for review Qualifications Bachelor's Degree 10+ years relevant work experience Secret clearance required EEO Statement R&P Technologies provides equal opportunity for all persons and prohibits discrimination in employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability (including pregnancy, childbirth or related medical conditions), veteran or marital status, or any other factor prohibited by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training. R&P maintains an Affirmative Action Plan to establish fair access to employment opportunities and to create a work community that is an accurate reflection of the qualified workforce. Due to security clearance requirements, U.S. citizenship is required for most positions Salary R&P offers a highly competitive compensation package that includes contributions towards health insurance, 401(k) matching, and other non-salary benefits. Exact salary will be commensurate with experience and qualifications.

WinnCompanies is looking for a motivated Senior Support Specialist to join our Mid-Atlantic Regional corporate team. In this role, you will provide hands-on operational support to assigned communities, addressing lease-ups, compliance, staffing gaps, and other property-level challenges. The ideal candidate will also support and travel (up to 95%) to various sites assisting with day-to-day operations, training, and implementation of company standards. The salary range for this opportunity is $73,000.00 to $85,000.00 annually dependent on experience. Please note the selected candidate will adhere to the following schedule: Monday through Friday from 9:00AM to 5:00PM which is dependent on certain on-site hours. Responsibilities: Provide on-site operational support to communities facing staffing shortages or operational challenges, including leasing, rent collection, HUD/LIHTC compliance, marketing and physical inspections. Carry out specialized compliance projects at properties requiring intensive support (ex. catching up on large volumes of past-due resident recertifications to restore compliance. Conduct full recertification cycles in response to programmatic changes (e.g., funding shifts, regulatory updates). Travel extensively to perform documentation reviews providing hands-on assistance to meet deadlines and avoid regulatory penalties. Play a key role in lease-up efforts at new or transitioning communities. Provide on-site leasing support to help meet occupancy goals and timelines. Ensure compliance with HUD/LIHTC requirements during lease-up phases, including documentation and recertifications. Work closely with site teams and support departments to facilitate a smooth lease-up process. Support WinnSTART / STOP processes, including, but not limited to: property setup tasks, vendor coordination and onboarding support to ensure smooth transitions. Participate in due diligence activities such as lease file audits and physical inspections. Contribute to documentation and analysis of findings to support operational readiness. Facilitate training efforts for on-site staff, focusing on operational procedures, compliance standards and customer service excellence. Requirements: High school diploma or GED equivalent. 1-3 years of relevant work experience. 1-3 years of supervisory / management experience. 2 years of experience in affordable multi-family property management. This role is has a 95% travel requirement. Strong understanding of HUD / LIHTC programs. Proven marketing and leasing experience at market rate multifamily communities is a plus. A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web based applications. Ability to produce complex documents, maintain databases and perform analysis. Excellent customer service skills. Outstanding verbal and written communication skills. Ability to manage multiple assignments and tasks. Ability to collaborate with various stakeholders across the organization. Preferred Qualifications: Bachelor's degree. Previous experience with property management software's such as Yardi or RealPage OneSite.

Job Description Event Production Specialist KeenLogic is seeking an Event Production Specialist to support one of our government programs. This position provides direct audiovisual (AV) and broadcast production support for high-visibility Presidential and Executive Branch events throughout the White House Complex and the Washington, D.C. metropolitan area. The ideal candidate will have a strong technical background in live event production, broadcast operations, and high-level government or media environments. This is a full-time, onsite position based in Washington, D.C., with core hours from 7:00 AM - 7:00 PM (two shifts), Monday-Friday, and additional hours based on event schedules. KeenLogic offers Fortune 500-level benefits, including health, dental, and vision insurance, PTO, 401(k), and life insurance. Required Qualifications Must have a minimum of active interim security clearance and ability to obtain/maintain active TS/SCI clearance. 5+ years' experience in AV and/or television broadcast operations. 2+ years of experience with installation, operation, and troubleshooting of broadcast-quality audio and video recording systems. 2+ years of experience managing setup, operation, and recovery of broadcast systems, including lighting, sound, teleprompter operations, and on-stage announcing. Proven experience working in secure, high-tempo, or government event environments preferred. Duties and Responsibilities Provide direct AV and broadcast support throughout the White House Complex and the Washington, D.C. metropolitan area. Set up and operate sound reinforcement systems, lighting, teleprompters, and video recording equipment for live and recorded Presidential and Executive events. Deliver audio and video feeds to national and international media, ensuring professional broadcast quality and redundancy. Support a wide range of events including State Visits, joint press conferences, town halls, official ceremonies, and public service announcements. Record both on-the-record and off-the-record events for archival purposes, ensuring all content is cataloged accurately for the National Archives. Perform live event audio mixing, lighting design, and post-event recovery, ensuring operational readiness for subsequent productions. Operate and maintain government-owned broadcast and AV systems, adhering to all technical and security protocols. Serve as a qualified teleprompter operator for live and direct-to-camera events. Assist with planning, development, and modernization of AV systems, including testing and implementation of new broadcast technologies. Provide exceptional customer service to White House staff and media personnel while maintaining professionalism in high-pressure environments. Maintain a two-hour surge response capability for short-notice events, including Federal Holidays and weekends as required. Powered by JazzHR 4euB9eVPJR

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description: Short Description:Support Services Specialist Complete Description:· The position is located in the Support Services Group within the Clients Office and is under the supervision of the Chief, Support Services.· Provides services for special events, e.g., set-up of facilities, furniture and equipment, ensuring that equipment, materials and timing needs of the event sponsors and other customers are met.· Participates in the movement/arrangement of furniture and equipment. Coordinate with appropriate staff to facilitate moves, e.g., arrange appointments, plans for materials needed to perform job, review plans and requirements prior to carrying out assignments.· Arranges for and participates in relocation of staff and equipment as well as construction/renovation of workspaces. Monitors tasks performed by contractors based on specifications from manager. Assures that the manager is kept apprised of the status of the project. Such matters could include painting, installing, repairing, carpeting and arranging furniture and accessories.· Works with Support Services Chief to affect the timely disposition or archival of aged records of various media.· Processes agency mail and special packages, including receipt, routing, metering/postage, dispatch and control of packages, mail and all other forms of written or printed communications. Provides reports periodically or as requested.· Arranges for such services as printing, publication, procurement, in-house reproduction services, distribution and maintenance of stock levels. Periodically reviews stock, purges and disposes of items no longer in use, e.g., organizational forms, periodicals and publications.· Stays abreast of state-of-the-art developments, trends and outlooks in the field.· Performs other related duties as assigned. Other Significant facts:· Ability to work nights and weekends as needed to support the sales goals of the DC Lottery.· Ability to lift at least 50 pounds. Work experience:· Minimum of 1-year experience working in logistics, mail handling and/or event planning. Skills:· High school diploma or GED. Required · Experience working in logistics, mail handling and/or event planning. Required 1 Year · Ability to work nights and weekends as needed to support the sales goals of the DC Lottery.· Ability to lift at least 50 pounds. Required Compensation: $18.00 - $190.00 per hour About Us AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues. AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Washington, DC | Hybrid | $26.44 - $29.80 per hour| Washington Post Top Workplace Community of Hope is seeking a dedicated IT Support Specialist to ensure our staff have the reliable technology and support they need to serve families and individuals across our healthcare, housing, and community programs. In this role, you'll provide hands-on technical support, troubleshoot systems and networks, and resolve requests quickly to keep our mission-driven team connected and running smoothly. This position is located at the Conway Health and Resource Center in Southwest, DC. Our Approach and Values: * We celebrate people's strengths and acknowledge the impact of trauma on people's lives. * We embrace diversity, welcome all voices, and treat everyone with respect and compassion. * We lead and advocate for changes to make systems more equitable. * We strive for excellence and value integrity in all that we do. What You'll Do * Responds to requests for technical assistance in person or via phone or email as quickly as possible, at least within 1 business day. * Provides Tier 1 and 2 technical support to all users, provides timely response and resolution to tickets. Identifies and escalates issues requiring urgent attention . * Manages IT onboarding of new staff, including computer setup and account setup. Creates network user accounts, email accounts, and sets access permissions for new personnel within a timely manner. * Immediately manages IT issues related to termination of staff, including removing access when notified by HR. * Escalates issues to IT Network Manager or Systems Administrator quickly and efficiently to minimize disruption. * Provides proactive maintenance on workstations as directed. * Performs hardware and software installations as needed or refers to IT service contractor. * Travels to Community of Hope sites as needed to support users or assist on IT projects. Requirements Must-Haves * Bachelor's degree in computer science or information technology or equivalent experience. * 1-2 years' experience in IT support. * Excellent troubleshooting techniques. * Excellent analytical and creative problem solving skills. * Superior customer service skills * Ability to work well in a team environment, to handle multiple projects simultaneously, and to manage work under tight deadlines. * Effective verbal and written communication skills. * Ability to travel to other sites. * Ability to work evenings and weekends as needed. Why You'll Love Working Here! At COH, we prioritize the following well-being and work-life balance-centered benefits: * 8 x Washington Post 150 Top Workplaces winner * 8-hour workdays with paid lunch * 3 weeks vacation (additional week after two years), 2 weeks sick leave, + 11.5 paid holidays and one personal floating holiday on an annual basis. * Annual performance-based raises, up to 5% of your annual pay. * Tuition reimbursement & loan repayment (NHSC & DCHPLRP), Licensing reimbursement & CEU funding. * Medical, dental, vision, life & disability insurance + 403(b) retirement. * Leadership development, internal promotions and career growth opportunities. * A culture grounded in equity, compassion, and well-being. About Us Community of Hope is a mission-driven, innovative, rapidly growing nonprofit, and Federally Qualified Health Center. For over 45 years, we have provided health and housing services, perinatal care coordination, and community support services to make Washington, DC more equitable. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. We are honored to be one of DC's largest providers of housing and homelessness prevention services for families and individuals throughout DC. Through our Family Success Center, our WIC nutrition centers, and our various partnerships, we have reached hundreds and believe that everyone in DC deserves to be healthy, housed, and hopeful. With the help of our amazing staff, we have successfully provided: * 50,000+ medical visits * 6,300+ dental visits * 17,000+ emotional wellness visits * 1,384 families and 220 individuals with housing/homelessness prevention services Ready to bring hope and health to our DC community? Apply today! To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: ************ Phone: ************. Community of Hope is an equal opportunity employer. Salary Description $26.44 - $29.80 per hour

Job Description Type: Full Time Overtime Exempt: Yes Reports To: ARMADA HQ Travel Requirement: YES, nationwide in support of ICAM credentialing activities. Security Clearance Required: N/A ***********CONTINGENT UPON AWARDING OF GOVERNMENT CONTRACT******** The Administrative Support Specialist provides Credentialing Administrative Support Services. This position supports credentialing operations, reporting, equipment deployment, and administrative coordination for Identity, Credential, and Access Management (ICAM) activities. The role requires monitoring and maintaining ICAM reports, preparing bi-weekly consolidated status reports, submitting credentialing documentation, and supporting credentialing station hardware and equipment. Duties & Responsibilities: The Administrative Support Specialist - Credentialing Administrative Support Services shall: Submit ICAM reports, as needed: Data reconciliation request Credentialing Station Order Form for installs, de-installs, and moves Submit and revise order forms for movement and installation of stations. Monitor and maintain existing ICAM reports. Provide written bi-weekly consolidated status report using the HRConnect separated employee clearance (SEC) module and USAccess status report, which includes; number of enrollments, activations, cards on hand, number of cards not collected when employees retired, resigned, or depart the agency for any reason. The Administrative Support Specialist - Credentialing Administrative Support Services shall provide Credentialing Administrative Support Services activities to include Metro DC area with flexibility to travel nationwide in support of ICAM credentialing activities. The Administrative Support Specialist - Credentialing Administrative Support Services will assist with managing and operating Fixed Credentialing Units (FCUs), Mobile Credentialing Units (MCUs), Light Activation Kits (LAKs), Fargo Printers, and Shredders. Assist with deploying FCU, MCU, LAK, Fargo Printer, and Shredder hardware. Assist with reconciliation of card inventory and status discrepancies in ICAM systems. Assist with shipping, tracking, and inventory management of credentialing equipment and supplies. Maintain logs documenting station installs, de-installs, moves, and hardware deployments. Submit and track technical support requests for credentialing equipment and report outages or malfunctions to ICAM. Safeguard all PII and credentialing documentation in accordance with federal requirements. The Administrative Support Specialist - Credentialing Administrative Support Services will have travel nationwide in support of ICAM credentialing activities. Other duties as assigned. Knowledge, Skills, and Abilities (KSAs): Knowledge of ICAM reporting systems and workflows, including HRConnect SEC and USAccess status reporting. Knowledge of credentialing operations, including enrollments, activations, card issuance, and card inventory management. Knowledge of credentialing station processes, including installation, de-installation, movement, and order form submission. Knowledge of credentialing hardware and equipment such as Fixed Credentialing Units (FCUs), Mobile Credentialing Units (MCUs), Light Activation Kits (LAKs), Fargo Printers, and shredders. Skill in monitoring, maintaining, and submitting ICAM reports and administrative documentation. Skill in preparing detailed bi-weekly consolidated status reports with required activity metrics. Skill in using and supporting credentialing equipment and assisting with hardware deployment. Strong organizational skills for managing multiple reporting and documentation responsibilities. Strong attention to detail for tracking enrollments, activations, cards on hand, and uncollected cards. Skill in completing and revising Credentialing Station Order Forms and Data Reconciliation Requests. Ability to travel nationwide in support of ICAM credentialing activities. Ability to lift, move, or carry credentialing equipment as required during deployment activities. Ability to accurately track and report credentialing activity metrics and card issuance statuses. Ability to provide administrative support for credentialing equipment operations and deployments. Ability to install, move, or support the deployment of credentialing station hardware. Ability to work independently while supporting broader ICAM program operations. Ability to communicate clearly in written reports and consolidated status submissions. Ability to manage competing priorities and meet reporting deadlines. Minimum/General Experience: Familiarity with ICAM programs, credentialing operations, or similar environments preferred Must be able to handle sensitive credentialing information with discretion and accuracy. Must have experience supporting ICAM administrative reporting functions. Must be able to operate or support deployment of credentialing equipment. Must be able to travel nationwide as required. Minimum Education: High School Diploma, or equivalent Disclaimer: The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position. Applying: If you feel you have the knowledge, skills and abilities for this position visit our careers page at ****************** Special Notes: Relocation is not available for these jobs. ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Must be able to successfully pass a background check, and pre-employment drug testing. Job offers are contingent upon results of background check and drug testing.

Please Note: at OSHRC National Office, Washington Work Schedule: 32 hours\/week, during core business hours (7:00 AM - 6:00 PM) Duration: Base year (09\/30\/2025 - 09\/29\/2026) + 4 option years Work Authorization \/ Clearance: Must be eligible to work in the U.S. and pass a Tier 1\/NACI federal background check (security and privacy training required). Key Responsibilities: Support daily operations of the Agency's legal library (physical & digital). Conduct legal and business research; answer reference questions. Perform cite\-checking of legal\/regulatory materials. Manage collection reviews, acquisitions, renewals, and cancellations. Provide training on legal research tools (Westlaw, LexisNexis, etc.). Develop and maintain SharePoint \/ Office 365 knowledge management pages. Deliver reports, training materials, and updated digital content. Requirements Required Skills: Experience in legal and business reference services. Knowledge of library\/collection management policies (federal guidelines preferred). Proficiency in Office 365 and SharePoint. Strong legal research and analysis skills. Key Requirements (from PWS Section C) Library Operations & Reference Support Daily library operations. Answer reference\/legal research questions (including complex legal & business research). Provide access to print, digital, and subscription resources. Edit content, perform cite\-checking, and monitor topical issues. Maintain physical and digital collections. Collection Management Annual and ongoing review of holdings. Recommend retention\/removal of materials. Identify collection deficiencies & recommend acquisitions. Evaluate\/renew\/cancel subscriptions. Manage user IDs for digital subscriptions. Conduct training sessions on research tools. Advise staff on efficient\/cost\-effective resource use. Legal Research & Cite\-Checking Use tools like Westlaw, LexisNexis. Verify citations, pin cites, grammar, and formatting. Support creation of research starter tools and guides. Assist with presentation materials and speaking notes. Digital Content & Knowledge Management Develop\/maintain SharePoint & Office 365 sites. Maintain pages like Library Resources, Case Index, ALJ\-only, OEXD, COVID Info Hub. Create internal knowledge\-sharing tools. Provide orientation\/training on research resources. Publish work\-life programming content. Deliverables Annual\/ad\-hoc collection management reports. Legal research & cite\-checking summaries. Updated SharePoint\/library pages. Training materials and session records. Reports on reference activity, usage metrics. "}},{"field Label":"Education\/Work Experience","uitype":110,"value":"Experience in legal and business reference services. Knowledge of library\/collection management policies (federal guidelines preferred). Proficiency in Office 365 and SharePoint. Strong legal research and analysis skills."}],"is Mobile":false,"iframe":"true","job Type":"Permanent W\-2 Employee \/ Corp2Corp Contractor","apply Name":"Apply Now","zsoid":"667531037","FontFamily":"PuviRegular","job OtherDetails":[{"field Label":"Start Date","uitype":116,"value":"08\/29\/2025 12:00 AM"},{"field Label":"Compensation","uitype":2,"value":"Negotiable"},{"field Label":"Industry","uitype":2,"value":"Legal"},{"field Label":"Work Authorization","uitype":2,"value":"Authorized to work in USA"},{"field Label":"Job Opening ID","uitype":111,"value":"Omm2708J"},{"field Label":"State\/Province","uitype":1,"value":"District of Columbia"},{"field Label":"City","uitype":1,"value":"Washington"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"20036"}],"header Name":"Legal Research Support Specialist","widget Id":"**********00072311","awli IntegId":"urn:li:organization:13183191","is JobBoard":"false","user Id":"**********00210019","attach Arr":[],"awli ApiKey":"77lxp0jzni8qut","custom Template":"3","awli HashKey":"86a255121341e71308c9a76b362899c6ec6ba1a86472799e4cf701c6c32aca0bba572fcaae89bb4274d7b7108652b78e0a3d91932624cc8360d94a69f7e7d883","is CandidateLoginEnabled":false,"job Id":"**********98124886","FontSize":"15","google IndexUrl":"https:\/\/ommincorp.zohorecruit.com\/recruit\/ViewJob.na?digest=KQYqVjncpn1bWvSh5HEssfkqzXnu4h9bKlgDJVrFOG0\-&embedsource=Google","location":"Washington","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"iwvd0ac9b8dc062e049549c3475d18ca5873d"}

The Deskside Technical Support Specialist is responsible for providing desktop and mobile hardware and software support to high-profile end-users. The role involves resolving a wide variety of requests, inquiries, and complaints using extensive technical knowledge of hardware and software. This individual will serve as the primary IT point of contact, supporting high-touch, high-profile customers, liaising with stakeholders, and driving service excellence through day-to-day actions. Strong customer service skills, including empathy, clear communication, and prompt issue resolution, are essential, as they directly impact the user experience by fostering trust, reducing downtime, and ensuring that high-profile clients feel supported and valued at every interaction. The successful candidate will have a strong knowledge of the end-user computing ecosystem and an ability to quickly learn applications and services. A high level of emotional intelligence (EQ) is necessary to succeed in this role, as it enables the specialist to navigate high-pressure situations, respond with empathy, and build strong relationships with high-profile users. Duties and Responsibilities * Assist users in resolving computer-related issues such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through active listening and personalized techniques with a consistent focus on service excellence. * Hardware support functions include, but are not limited to, end-user support, desktop support, laptop support, office setups, and mobile device support. Perform computer imaging and post-image configurations, preventative maintenance, and basic printer troubleshooting while coordinating with vendors for repairs. * Software support functions include, but are not limited to, troubleshooting applications standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third-party applications in coordination with vendors. * Identify inefficient IT processes, recommend improvements, and implement solutions using Microsoft tools such as PowerAutomate, PowerShell, and PowerApps to enhance support efficiency and internal IT collaboration. * Manage deployed and inventory assets, maintaining accurate asset records for each user and each piece of equipment. Coordinate and perform hardware moves, changes, and exchanges. * Provide break/fix support for telephony equipment, including handsets, telephone cords, and telephone base units. * Assist with projects such as hardware or software upgrades, office moves, and special events. * Manage and process hardware warranty claims and issues, and facilitate warranty repairs with third-party vendors. * Maintain accurate records of user requests and incidents in the IT Service Management System. * Perform other duties as required. Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits. Target Salary Range $72,000 - $90,000 if located in Washington DC Qualifications To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ************************** (current employees should contact Human Resources). Education and/or Experience: Required: * Bachelor's degree or equivalent work experience * A minimum of 4 years of experience providing direct and exceptional user support in a high performance culture, including: * Practical, working knowledge of how to support and troubleshoot Zoom, Intune, Okta, ProofPoint, O365 Applications (Outlook, Word, PowerPoint, SharePoint, Teams), NetDocs, Citrix, ServiceNow * Experience supporting Windows-based computers, including Microsoft Windows 10/11 * Experience supporting iOS, Android and MDM solutions * Experience working with vendors on support cases Preferred: * Law Firm or Professional Services experience * A+, ITIL and Microsoft Office Application certifications * PowerAutomate/PowerShell/Python scripting * Experience with RPA tools, Microsoft Graph and Microsoft PowerApps * Knowledge of AI Prompt Engineering, with an understanding of how to craft effective prompts to optimize interactions with AI tools Other Skills and Abilities: The following will also be required of the successful candidate: * Strong organizational skills * Strong attention to detail * Good judgment * Strong interpersonal communication skills * Strong analytical and problem-solving skills * Able to work harmoniously and effectively with others * Able to preserve confidentiality and exercise discretion * Able to work under pressure * Able to manage multiple projects with competing deadlines and priorities Sidley Austin LLP is an Equal Opportunity Employer #LI-EC1

Event Production Specialist KeenLogic is seeking an Event Production Specialist to support one of our government programs. This position provides direct audiovisual (AV) and broadcast production support for high-visibility Presidential and Executive Branch events throughout the White House Complex and the Washington, D.C. metropolitan area. The ideal candidate will have a strong technical background in live event production, broadcast operations, and high-level government or media environments. This is a full-time, onsite position based in Washington, D.C., with core hours from 7:00 AM - 7:00 PM (two shifts), Monday-Friday, and additional hours based on event schedules. KeenLogic offers Fortune 500-level benefits, including health, dental, and vision insurance, PTO, 401(k), and life insurance. Required Qualifications Must have a minimum of active interim security clearance and ability to obtain/maintain active TS/SCI clearance. 5+ years' experience in AV and/or television broadcast operations. 2+ years of experience with installation, operation, and troubleshooting of broadcast-quality audio and video recording systems. 2+ years of experience managing setup, operation, and recovery of broadcast systems, including lighting, sound, teleprompter operations, and on-stage announcing. Proven experience working in secure, high-tempo, or government event environments preferred. Duties and Responsibilities Provide direct AV and broadcast support throughout the White House Complex and the Washington, D.C. metropolitan area. Set up and operate sound reinforcement systems, lighting, teleprompters, and video recording equipment for live and recorded Presidential and Executive events. Deliver audio and video feeds to national and international media, ensuring professional broadcast quality and redundancy. Support a wide range of events including State Visits, joint press conferences, town halls, official ceremonies, and public service announcements. Record both on-the-record and off-the-record events for archival purposes, ensuring all content is cataloged accurately for the National Archives. Perform live event audio mixing, lighting design, and post-event recovery, ensuring operational readiness for subsequent productions. Operate and maintain government-owned broadcast and AV systems, adhering to all technical and security protocols. Serve as a qualified teleprompter operator for live and direct-to-camera events. Assist with planning, development, and modernization of AV systems, including testing and implementation of new broadcast technologies. Provide exceptional customer service to White House staff and media personnel while maintaining professionalism in high-pressure environments. Maintain a two-hour surge response capability for short-notice events, including Federal Holidays and weekends as required.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

Full-time Description Information Technology Support Specialist Washington, DC | Hybrid | $26.44 - $29.80 per hour| Washington Post Top Workplace Community of Hope is seeking a dedicated IT Support Specialist to ensure our staff have the reliable technology and support they need to serve families and individuals across our healthcare, housing, and community programs. In this role, you'll provide hands-on technical support, troubleshoot systems and networks, and resolve requests quickly to keep our mission-driven team connected and running smoothly. This position is located at the Conway Health and Resource Center in Southwest, DC. Our Approach and Values: We celebrate people's strengths and acknowledge the impact of trauma on people's lives. We embrace diversity, welcome all voices, and treat everyone with respect and compassion. We lead and advocate for changes to make systems more equitable. We strive for excellence and value integrity in all that we do. What You'll Do Responds to requests for technical assistance in person or via phone or email as quickly as possible, at least within 1 business day. Provides Tier 1 and 2 technical support to all users, provides timely response and resolution to tickets. Identifies and escalates issues requiring urgent attention . Manages IT onboarding of new staff, including computer setup and account setup. Creates network user accounts, email accounts, and sets access permissions for new personnel within a timely manner. Immediately manages IT issues related to termination of staff, including removing access when notified by HR. Escalates issues to IT Network Manager or Systems Administrator quickly and efficiently to minimize disruption. Provides proactive maintenance on workstations as directed. Performs hardware and software installations as needed or refers to IT service contractor. Travels to Community of Hope sites as needed to support users or assist on IT projects. Requirements Must-Haves Bachelor's degree in computer science or information technology or equivalent experience. 1-2 years' experience in IT support. Excellent troubleshooting techniques. Excellent analytical and creative problem solving skills. Superior customer service skills Ability to work well in a team environment, to handle multiple projects simultaneously, and to manage work under tight deadlines. Effective verbal and written communication skills. Ability to travel to other sites. Ability to work evenings and weekends as needed. Why You'll Love Working Here! At COH, we prioritize the following well-being and work-life balance-centered benefits: 8 x Washington Post 150 Top Workplaces winner 8-hour workdays with paid lunch 3 weeks vacation (additional week after two years), 2 weeks sick leave, + 11.5 paid holidays and one personal floating holiday on an annual basis. Annual performance-based raises, up to 5% of your annual pay. Tuition reimbursement & loan repayment (NHSC & DCHPLRP), Licensing reimbursement & CEU funding. Medical, dental, vision, life & disability insurance + 403(b) retirement. Leadership development, internal promotions and career growth opportunities. A culture grounded in equity, compassion, and well-being. About Us Community of Hope is a mission-driven, innovative, rapidly growing nonprofit, and Federally Qualified Health Center. For over 45 years, we have provided health and housing services, perinatal care coordination, and community support services to make Washington, DC more equitable. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. We are honored to be one of DC's largest providers of housing and homelessness prevention services for families and individuals throughout DC. Through our Family Success Center, our WIC nutrition centers, and our various partnerships, we have reached hundreds and believe that everyone in DC deserves to be healthy, housed, and hopeful. With the help of our amazing staff, we have successfully provided: 50,000+ medical visits 6,300+ dental visits 17,000+ emotional wellness visits 1,384 families and 220 individuals with housing/homelessness prevention services Ready to bring hope and health to our DC community? Apply today! To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: ************ Phone: ************. Community of Hope is an equal opportunity employer. Salary Description $26.44 - $29.80 per hour

Responsibilities: Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps. Supervises operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Compensation: $30.00 per hour About Us AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues. AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.