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Support specialist jobs in El Paso, TX - 180 jobs

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  • Computer Field Tech Position- El Paso TX

    BC Tech Pro 4.2company rating

    Support specialist job in El Paso, TX

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 12d ago
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  • IT Support Specialist/ Workstation Administra

    Exeter Government Servi 4.1company rating

    Support specialist job in Fort Bliss, TX

    IT Support Specialist / Workstation Administrator Required Clearance: SECRET Required Certification(s): CompTIA A+, Network +, and SEC+ CE Required Education: HS Diploma Required Experience: 2-5+ years of related experience Position Description: Exeter is seeking an Intermediate-level Information Technology (IT) Support Specialist to act as the Workstation Administrator supporting the United States Army Fort Bliss Soldier for Life Transition Assistance Program (SFLTAP) functions at Fort Bliss, TX. The SFLTAP Mission Statement is to deliver a world-class transition program that ensures all eligible transitioning Soldiers have the education, training and counseling, necessary to be career -ready in the global workforce. SFLTAP helps Soldiers make informed career decisions through benefits counseling and employment assistance. The Workstation Administrator provides support such as Planning, analysis, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats. This is a hands-on position that requires the incumbent to work very closely with government personnel and users. Primary Responsibilities: Serve as primary interface between the organization and the local Network Enterprise Center (NEC). Perform configuration management assignments to formally document and control the functional and physical characteristics of a system, network, or product during its life cycle. Participate in the initiation, coordination, and documentation of plans for items such as software, hardware, documentation, and version releases. Identify and track modifications required to enhance and maintain the installed hardware and software configuration of assigned systems. Function as a technical specialist for computer systems security at SFLTAP. Recommend and participates in the implementation of standard operating procedures, software, and controls for various computer systems to ensure appropriate levels of security. Is responsible for protection measures such as file access controls, software and physical safeguards, and personnel and visitor control. Participate in the development or acquisition of systems software tools and support services for the assignment and management of passwords, user IDs and other software security mechanisms. Assist in the review and evaluation of existing software and procedures and provides methods of reporting and correcting ADP security violations or breakdowns. Accomplish accreditation and certification packages in accordance with agency requirements and timeframes. Ensure that planned and actual software and equipment installation is accomplished in accordance with applicable security policies and regulations. Trains user support personnel and functional users on security policies and procedures. Respond to requests answering user questions, receiving, documenting, and maintaining a record of reported trouble in a problem-tracking database; follow-up as necessary. Provide technical assistance, diagnose and resolve customer reported problems of computer hardware and software at the SFLTAP site. Field incoming help requests from end users via both telephone and work orders. Hardware/Software Support Configure applications, system software, hardware, and local peripherals; diagnose and resolve various equipment problems. Identify and refer unresolved hardware and software problems for resolution. Install, configure, troubleshoot and maintain customer hardware and software. Monitor NEC pushed software and updates. Track IP numbers and data-jack numbers for all networked hardware. Establish and resolve connectivity between local systems and NEC systems. Required Skills: Ability to gather, analyze, and present facts. Ability to interpret and apply rules, regulations, and procedures. Ability to apply knowledge of current automation technology and practices. Knowledge of computer security. Knowledge of the objectives, overall design, and operating characteristics of related hardware and software. Knowledge of communications connectivity requirements. Knowledge of computer network administration. Knowledge of data and process modeling methodology. Knowledge of information processing standards and procedures. Knowledge of configuration management regulations, principles, and techniques. Ability to meet and deal with customers using a high degree of tact and diplomacy. Knowledge of LAN and networking technology (capabilities, equipment, operating systems, and topologies), data communications (protocols, architectures, equipment, etc.) Knowledge of the capabilities and application of common micro- and minicomputer hardware, computer peripherals and software, as well as knowledge of Army Information Management and automated data processing guidance. Knowledge of technical analysis procedures to perform hardware and operating system evaluations. Skill in communications, verbal and written, to explain proposals, document network requirements in information planning documents, and to brief program managers. Required Qualifications: DoD SECRET Clearance US Citizenship Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. #clearancejobs
    $54k-90k yearly est. Auto-Apply 60d+ ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Support specialist job in El Paso, TX

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $63k-88k yearly est. 30d ago
  • Help Desk Technician

    SOSi

    Support specialist job in El Paso, TX

    Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide. Job Description Overview SOS International LLC is seeking a Help Desk Technician to join our team in El Paso, TX. We are seeking a diligent, organized, and customer-focused Help Desk Technician to join our IT team. The Help Desk Technician will be the first point of contact for users experiencing technical issues. The ideal candidate will possess excellent problem-solving skills, strong technical knowledge, and a passion for helping others. Essential Job Duties Assist users with issues related to hardware, software, and network connectivity. Diagnose and resolve technical issues promptly and efficiently. Set up new computers, install necessary software, and ensure systems are up-to-date. Record and update user requests, issues, and resolutions in the help desk ticketing system. Provide guidance and training to users on best practices, security protocols, and efficient use of technology. Work closely with other IT team members to address complex technical issues and implement new technologies. Regularly check and maintain IT systems to ensure optimal performance and security. Qualifications Minimum Requirements High school diploma or equivalent required. Proficient in Windows and Mac operating systems, Microsoft Office Suite, and common software applications. Knowledge of networking principles and troubleshooting. Excellent verbal and written communication skills to interact effectively with users and team members. Strong analytical and problem-solving skills to identify and resolve technical issues. Ability to provide exceptional customer service and maintain a positive attitude under pressure. Preferred Qualifications Associate's degree in Information Technology, Computer Science, or a related field preferred. CompTIA A+, Network+, or other relevant certifications are a plus. Additional Information Work Environment The Help Desk Technician will work in an office environment with standard working hours. Occasional evening or weekend work may be required to address urgent technical issues or to perform system maintenance. Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason.
    $38k-63k yearly est. 21h ago
  • Dynamic PC Support

    Worldwide Techservices 4.4company rating

    Support specialist job in El Paso, TX

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.
    $34k-47k yearly est. 22h ago
  • Role Player (Junior OPFOR)

    Skybridge Tactical

    Support specialist job in El Paso, TX

    JOB TITLE: ROLE PLAYER (JUNIOR OPFOR) SkyBridge Tactical is seeking full-time Junior OPFOR role players in support of the Desert Defender Ground Combat Readiness Training Center (DDGCRTC) and Security Forces Academy. OPFOR role players will replicate the most realistic threat capabilities and tactics for students participating in training scenarios. OPFOR will be integrated into military scenarios using real military weapons, equipment, and vehicles in a multitude of situations such as hostile forces, ambushes, sniper, friendly forces, police, terrorists, etc. Responsibilities include but are not limited to: Provide realistic threat capabilities and tactics for critical training. Assist/support with the transportation and distribution of ammunition, arms, and equipment. Work outside in all types of weather (e.g., heat, wind, cold, rain, snow) with long periods of standing and walking. Operate government-owned or rented vehicles (HMMWV, pick-up trucks, vans, Stake-bed/light duty trucks.) Minimum Qualifications Minimum four (4) years' military experience in a combat-related career field Minimum of one (1) overseas deployment Read, understand, speak, and write English Possess a DOD Secret Clearance Possess a valid state Driver's License Shall be able to lift and carry over 50 pounds and wear military gear without fatigue, physical strain, or stress that will cause injury Shall be able to participate in field training exercises that require 12-hour shift rotations during daylight and nighttime hours Shall be able to safely navigate and maneuver through a desert environment to provide challenging and realistic combat training scenarios Shall be able to stand for up to 4-hour intervals at a time outdoors Shall be able to maintain mobility (including running) in a desert environment Shall be comfortable with being physically restrained (i.e. Handcuffs/zip-ties) to facilitate various training scenarios Preferred Qualifications Ability to professionally engage with senior military leaders Combat arms MOS qualified Working knowledge of Master Scenario Events List (MSEL) Possess a Class A or Class B CDL Trained and licensed on the LMTV Disclaimers: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. SkyBridge Tactical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, any other non-merit factor, or any other characteristic protected by law.
    $45k-76k yearly est. 19d ago
  • IT Support Specialist I - 100% In Office

    El Paso Central Appraisal District

    Support specialist job in El Paso, TX

    is performed entirely in office. This is NOT a remote position. The IT Support Specialist I plays a crucial role in maintaining and supporting the organization's IT infrastructure, including software, hardware, networking equipment, and multimedia services. This position reports to the IT Manager and is responsible for installing, maintaining, and troubleshooting computer systems, diagnosing technical issues, and providing both remote and in-person support. Additionally, the role oversees IT contracts, leases, requisitions, and subscription renewals, while managing printer services and vendor communications. As part of user account administration, the IT Support Specialist handles account creation, permissions management, onboarding, email setup, system configurations, and offboarding. The position also maintains software and hardware inventories in collaboration with the IT Manager. This position works 100% in-office and requires regular and predictable attendance. Essential Functions · Perform work under direct supervision; · Serve as the primary contact for IT support requests via the help desk ticketing system; · Track progress, update statuses, and document solutions within the ticketing system; · Configure and install hardware and software to meet business needs; · Perform troubleshooting and diagnostic analysis on computer systems; · Assist in deploying software updates and hardware upgrades in coordination with the IT team; · Maintain office hardware (printers, scanners, monitors, computers) and coordinate leasing/vendor services; · Provide basic audiovisual equipment support and recommendations for office technology; · Collaborate with third-party vendors for warranty repairs and service; · Manage inventory of software and hardware assets; · Diagnose and resolve basic networking issues; · Deploy, terminate, and troubleshoot CAT6 structured cabling following industry standards; · Administer Active Directory (local and cloud) for user access and account management; · Handle user onboarding/offboarding, including setup of hardware and software (phones, computers, etc.); · Educate users on technology resources and best practices; · Oversee requisitions and maintain documentation related to IT contracts, leases, and maintenance renewals; · Prepare reports, charts, budget data, and technical presentations using office productivity tools; · Review and update IT department policies and procedures as needed; · Stay current with evolving technologies and industry standards; · Ensure timely completion of IT projects and initiatives; · Work reviewed periodically for quality and compliance with organizational policies; · Handles basic issues and problems and refers more complex issues to higher-level staff; · Performs other duties as assigned commensurate with the position or as assigned by the Executive Director/Chief Appraiser. Knowledge, Skills and Abilities · Proficiency in Microsoft Office 365 (O365) and Outlook. · Understanding of cybersecurity principles. · Knowledge of networking fundamentals (TCP/IP, VLANs, VPN). · Foundational knowledge of Active Directory user management. · Foundational knowledge of virtual environments (VM monitoring and resource management). · Ability to explain technical solutions clearly to non-technical users. · Ability to multitask and collaborate within a team. · Ability to establish and maintain professional and respectful relationships with employees, vendors, and the public. · Strong organizational and time management skills. · Demonstrated ability to adapt to a fast-paced work environment. · Positive attitude and commitment to problem-solving. Work Environment / Physical Demands · Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing, or walking. · Position requires working extensively at a computer station with extended periods of sitting or standing. Education, Training and Experience · Associates degree or Trade School equivalent in Computer Science or equivalent combination of degrees, certifications in related field, and/or applicable training and experience in related field at the discretion of the Executive Director/Chief Appraiser. · 1 year of practical experience in IT help desk support and troubleshooting preferred. · Hands-on experience with office hardware (printers, monitors, scanners, computers). Licenses, Registrations and/or Certificates · CompTIA A+, ITF+ certifications are required or applicable experience in a related field and/or at the discretion of the Executive Director/Chief Appraiser. · Network+ preferred · Security+ preferred · Microsoft 365 Certified (one or more) preferred; Endpoint Administrator Associate (MD-102) preferred; Microsoft 365 Fundamentals (MS-900) preferred; Azure Fundamentals (AZ-900) preferred. · Cisco CCNA preferred. · Possession of a valid Texas driver's license preferred. Disclaimer(s) EEO Statement EPCAD provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. MUST BE AUTHORIZED TO WORK IN THE UNITED STATES. SPONSORSHIPS ARE NOT AVAILABLE. THIS POSITION REQUIRES ON-SITE WORK. REMOTE WORK IS NOT AVAILABLE. 1/07/2026 FLSA Status: Exempt Pay Rate: $21/hour Relocation assistance is not available. THE JOB POSTING WILL CLOSE ON WEDNESDAY, JANUARY 21 AT 5:00 P.M. OR UNTIL THE POSITION IS FILLED. Please be sure to complete the required online application in its entirety and include all requested information.
    $21 hourly 6d ago
  • TLYA-MFP (Transitional Living for Young Adults) Residential Support Specialist

    Families and Youth Inc. 3.5company rating

    Support specialist job in Las Cruces, NM

    Job Description As a cornerstone of Las Cruces and Southern New Mexico for over four decades, Families and Youth Innovation Plus has empowered countless youth and families through life-changing resources and opportunities. Our mission is to create a safer and healthier community by focusing on children and families. Join our passionate team and be part of our continuing legacy of positive change! TLYA-MFP (Transitional Living for Young Adults) Residential Support Specialist Make a Difference in Youth & Family Services! Families & Youth Innovations Plus (FYI+) Position: Part-Time Provider (Direct Services) Hourly Rate: $16.25 - $19.66 (3 levels based on experience and education) FLSA: Hourly/Non-Exempt Reports To: Program Supervisor Department: TLYA-MFP Job Summary The Residential Support Specialist is primarily responsible for ensuring the safety, supervision, and welfare of young adults residing in the Transitional Living for Young Adults housing site. Residential Support Specialists provide comprehensive support and guidance to young adults transitioning into independent living. This role also involves mentoring and providing participants life skills to guide them self-sufficiency. Residential Support Specialists will provide crisis intervention for participants that are experiencing mental health emergencies, behavioral crises, and/or safety concerns. Residential Support Specialists will additionally be responsible for housekeeping and facility maintenance ensuring a clean and healthy living environment. What You'll Do: Youth Care & Supervision: Ensure health, safety, and welfare of youth through direct supervision and positive rapport building. Facility Maintenance: Perform housekeeping duties to maintain a clean, safe, and organized environment. Policy Compliance: Understand and follow housing policies, licensing regulations, and agency guidelines. Documentation & Reporting: Maintain accurate records of daily routines, behaviors, medication, and incidents; report critical issues promptly. Team Collaboration: Communicate effectively with staff during shift changes, attend meetings/training, and foster positive workplace relationships. Behavioral Support: Use positive discipline techniques to support youth self-regulation and manage disruptive behavior constructively. Transportation: Safely transport youth in agency vehicles per policy. Work Ethic & Conduct: Remain alert during all shifts; contribute to a gossip-free, respectful, and professional work environment. What You Need: Education & Experience Must be 21 years or older per licensing regulations GED (High school diploma) or High School diploma 1 year experience working with at risk youth; or Bachelor's degree in human services related field Applicants with personal experiences of homelessness, juvenile justice and child welfare system involvement are encouraged to apply Skills & Qualifications Aptitude for working and communicating well with others in a fast-paced housing environment Ability to maintain privacy, Confidentiality, and professional boundaries in the workplace Compassion and empathy for homeless, runaway, system-involved and otherwise at-risk youth and their experiences Utilize knowledge, skills, experience, and training to perform high quality care, supervision, and programming for youth Ability to exercise non-punitive supervision, care, and behavior management of youth according to trauma informed care practices Ability to multi-task, prioritize and work under pressure or high crisis situations
    $16.3-19.7 hourly 19d ago
  • Resolution Support Specialist (FINRA License Required)

    Blueprint30 LLC

    Support specialist job in El Paso, TX

    ADP is hiring a Resolution Support Specialist I. In this position you will respond to requests for research and issue resolution that require research time to resolve, thereby allowing front line associates to be available to clients. In addition you will work on special projects that support client satisfaction and retention. To succeed in this role, you must be comfortable working in a fast based environment where adaptability, responsiveness, and empathy are must-haves. Over the phone and in writing, your communication style is clear and easy for our clients and internal partners to understand and act on. You will need to balance your workload, handle back-to-back inquires, and use solid decision making to determine the best path to resolution. You take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP. You must have the ability to flex and adapt in this role. You thrive in an environment where you set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. RESPONSIBILITIES: You adhere to a daily schedule and organize yourself to deal with a high volume of different tasks. Receives requests for research and issue resolution via phone, email or queue. Determines appropriate corrective action to resolve issues and minimize impact to clients. Managing your own caseload and follow up, while adhering to internal SLAs for response times. Performs duties of inbound Client Service Representative or Sales Support Specialist during peak periods. Helps onboard new clients with a focus on driving positive client satisfaction surveys Performs proactive check-ins with clients via email and phone calls. Successfully navigates through all systems and properly utilizes each system to its full potential i.e. Omni, Tops, CEH, DBAL, PES, Plan Sponsor Website, Admin Web, RUN. Utilizes de-escalations skill to resolve issues, escalating them to management when appropriate. Suggests and implements procedural and process changes for achieving team goals/performance functions. Building rapport, establishing trust and shining with professionalism on every interaction Aptitude to grasp new concepts or tools by actively learning. Makes decisions based on available resources, constraints and organizational values. You should be available to work overtime hours during peak times Performs other related duties as assigned
    $35k-58k yearly est. 4h ago
  • Resolution Support Specialist (FINRA License Required)

    Adpcareers

    Support specialist job in El Paso, TX

    ADP is hiring a Resolution Support Specialist I. In this position you will respond to requests for research and issue resolution that require research time to resolve, thereby allowing front line associates to be available to clients. In addition you will work on special projects that support client satisfaction and retention. To succeed in this role, you must be comfortable working in a fast based environment where adaptability, responsiveness, and empathy are must-haves. Over the phone and in writing, your communication style is clear and easy for our clients and internal partners to understand and act on. You will need to balance your workload, handle back-to-back inquires, and use solid decision making to determine the best path to resolution. You take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP. You must have the ability to flex and adapt in this role. You thrive in an environment where you set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. RESPONSIBILITIES: You adhere to a daily schedule and organize yourself to deal with a high volume of different tasks. Receives requests for research and issue resolution via phone, email or queue. Determines appropriate corrective action to resolve issues and minimize impact to clients. Managing your own caseload and follow up, while adhering to internal SLAs for response times. Performs duties of inbound Client Service Representative or Sales Support Specialist during peak periods. Helps onboard new clients with a focus on driving positive client satisfaction surveys Performs proactive check-ins with clients via email and phone calls. Successfully navigates through all systems and properly utilizes each system to its full potential i.e. Omni, Tops, CEH, DBAL, PES, Plan Sponsor Website, Admin Web, RUN. Utilizes de-escalations skill to resolve issues, escalating them to management when appropriate. Suggests and implements procedural and process changes for achieving team goals/performance functions. Building rapport, establishing trust and shining with professionalism on every interaction Aptitude to grasp new concepts or tools by actively learning. Makes decisions based on available resources, constraints and organizational values. You should be available to work overtime hours during peak times Performs other related duties as assigned
    $35k-58k yearly est. 4h ago
  • Service Desk Technician (Intermediate-Level)

    Link Solutions 4.2company rating

    Support specialist job in White Sands, NM

    Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always". We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at White Sands Missile Range, NM. Must be a US Citizen Must have an active DoD Top Secret Clearance Non-remote (relocation incentive available) The Service Desk Technician will interact directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in White Sands Missile Range, NM. You will be a part of a diverse team supporting a globally distributed information systems, responsible for the analysis, administration, voice, video, and data communications networks. Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security. Job Responsibilities: Provide Tier I and Tier II technical support for hardware and software. Recommend system modifications to enhance the usability of Information Systems and network resources. Route and escalate requests to Tier III and other teams for quick customer issue resolution. May work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Qualifications Must be a US Citizen. Must have an active DoD Top Secret Clearance High School Diploma with five (5+) years of relevant experience working in an IT or Service Desk environment. IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). Ability to work with customers to develop new value-added programs and data solutions with existing structures and new requirements. Ability to work in a fast-paced and constantly evolving environment. Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date. Preferred: Proficiency with Microsoft Office products. Experience creating and modifying documentation for technical processes and procedures. Experience working in a Department of Defense (DoD) environment. A problem solver and troubleshooter who thrives in resolving complex problems. Strong self-starter requiring minimal supervision. Excellent communication skills (written and oral) and interpersonal skills. Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Additional Information Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.
    $38k-50k yearly est. 60d+ ago
  • Support Technician

    Daveandbusters

    Support specialist job in El Paso, TX

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $7.25 - $12.25 per hour Salary Range: 7.25 - 12.25 We are an equal opportunity employer and participate in E-Verify in states where required.
    $7.3-12.3 hourly Auto-Apply 60d+ ago
  • Campus Computer Technician - IDEA El Paso (Immediate Opening)

    Idea Public Schools 3.9company rating

    Support specialist job in El Paso, TX

    Role Mission: Campus Technician will facilitate Technology Operations requests and initiatives at their assigned locations. They act as technology liaison from the Technology Operations department to the campus staff by providing technical support and expertise on site. The focus is to concentrate on the support and maintenance of the technology equipment, assist with campus issues and work on district technology projects and campus initiatives including trainings, registration, lab setups, inventory and staff computer deployment. Campus Technicians offer expertise, solutions, and technology advice to campus partners and work hand in hand with Assistant Principals of Operations to support instruction through highly functional campus technology. What We Offer Compensation: Compensation for this role is set at an hourly rate ranging between $21.29 for 0 years of experience and $26.62 This role is also eligible for a performance bonus based on team performance and goal attainment. Other Benefits: We offer a comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children. Some of the special benefits we offer at IDEA include: Paid Family Leave: Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on their tenure with the organization and caregiver designation. Tuition Reimbursement: Staff members may apply for up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget availability. Employer-Paid Mental/Behavioral Health: 5 face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services available at no cost. Other benefits include dental and vision plans, disability, life insurance, parenting benefits, generous vacation time, referral bonuses and professional development. IDEA may offer a relocation allowance to defray the cost of moving for this role, if applicable. What You Bring -- Competencies: Mission Focus - focuses on IDEA's core purpose of getting all students into college Record of Results - holds high expectations for self and others to achieve and surpass intended goals Problem Solving - able to synthesize, analyze, and prioritize data and opportunities to develop strategies for achieving quantifiable goals Communication - effectively conveys information using a variety of channels and techniques Continuous Improvement - proactively identifies opportunities to improve and consistently reflects on past actions to guide future decisions Qualifications: Education: High School Diploma Required; Bachelor's Degree Preferred Experience: Two years of technical support experience Knowledge and Skills: Knowledge of computer hardware and software applications Ability to analyze and resolve computer hardware and software problems Knowledge of technologies available for use in instructional setting Ability to repair computer and technology equipment Strong organizational, communication, and interpersonal skills What You'll Do - Accountabilities: 95% of Helpdesk tickets are completed within 48 hours, with 40% complete remotely Work with and report to APO on campus technology requests. Communicate with all clients within 24 hours about repairs Partner up with Helpdesk manager on reporting to identify and track goals and trends. Complete standard tickets on time and follow up with customers. Encourage a Helpdesk creation culture on campus while maintaining great customer service and support. Offer technology quotes and solutions for assigned campuses 90% customer satisfaction on Zendesk tickets (Surveys) Ensure every ticket completed is bookended with communication with customer Educate end users after a job is complete to further knowledge and best practices Check back with customer to ensure reliability after service 100% of schools are safe and operational one week before FDOS Outline and schedule major tasks and milestones to track progress at each site Coordinate with campus and central office stakeholders to ensure all dependencies are managed to proper execution Escalate major and minor risks to relevant actors Proficient rating on Information Security & Data Privacy Rubric by January 1st and through the LDOS Lead Information Security and Privacy practices at the campuses Build a strong security culture at each campus through risk management, education, and deterrence Practice and share best practice around proper use of technology Initiate incidence reporting with campus leadership and HQ personnel to manage all security breaches 100% of Campus Operating Projects completed on time based on Campus Playbook Work with HQ and APOs to develop and communicate plans and statuses on monthly HQ projects including Inventory, cleanups, setups, maintenance, computer pickup and BOY Manage time between tasks and projects and collaborate with APOs, Key Stake Holders and Regional Lead Tech. We look for Team and Family who embody the following values and characteristics: Believes and is committed to our mission and being an agent of change: that all students are capable of getting to and through college Has demonstrated effective outcomes and results, and wants to be held accountable for them Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly Works with urgency and purpose to drive student outcomes Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change Seeks and responds well to feedback, which is shared often and freely across all levels of the organization Works through silos and forges strong cross-departmental relationships in order to achieve outcomes We believe in education as a profession and hold ourselves to high level of conduct, professionalism and behaviors as models for our colleagues and students About IDEA Public Schools At IDEA Public Schools, we believe each and every child can go to college. Since 2000, IDEA Public Schools has grown from a small school with 150 students to a multi-state network of tuition-free, Pre-K-12 public charter schools. IDEA Public Schools boasts national rankings on The Washington Post and U.S. News & World Report's top high schools' lists. IDEA serves over 80,000 college-bound students in 143 schools across Texas, Florida, Ohio, and is on-track to maintain its legacy of sending 100% of its graduates to college. When you choose to work at IDEA, you are part of our IDEA Team and Family. You will work alongside team members who set and reach ambitious goals every day, are excited to continue to grow with IDEA, and work relentlessly to make college for all a reality. At IDEA the Staff Culture and Belonging Team uses our Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members. Learn more about our Commitment to Core Values here: **************************************************** To Apply Please submit your application online through Jobvite. It's in your best interest to apply as soon as possible. IDEA Public Schools does not discriminate on the basis of race, color, national origin, age, sex or disability, in admission or access to, or treatment of employment in its programs and activities. Any person having inquiries concerning the organization's compliance with the regulations implementing Title VI of Civil Rights Act of 1964 (Title VI), Section 504 of the Rehabilitation Act of 1973 (Section 504), or Title II of the Americans with Disabilities Act of 1990 (ADA), may contact IDEA Human Resources at **************.
    $21.3 hourly Auto-Apply 3d ago
  • Certified Peer Support Worker - Mobile Crisis Response Team (76-70)

    La Clinica de Familia 3.4company rating

    Support specialist job in Las Cruces, NM

    La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures. Non-Exempt Job Summary: Responsible for providing peer support services to members with behavioral health issues, psychiatric disorders, drug and/or alcohol dependence, and physical illnesses. The peer worker will act as a consumer advocate, provide information and support for consumers, and assist consumers in their recovery process. Core Competencies: RECOVERY-ORIENTED: Peer workers hold out hope to those they serve, partnering with them to envision and achieve a meaningful and purposeful life. Peer workers help those they serve identify and build on strengths and empower them to choose for themselves, recognizing that there are multiple pathways to recovery. PERSON-CENTERED: Peer recovery support services are always directed by the person participating in services. Peer recovery support is personalized to align with the specific hopes, goals, and preferences of the individual served and to respond to specific needs the individuals has identified to the peer worker. VOLUNTARY: Peer workers are partners or consultants to those they serve. They do not dictate the types of services provided or the elements of recovery plans that will guide their work with peers. Participation in peer recovery support services is always contingent on peer choice. RELATIONSHIP-FOCUSED: The relationship between the peer worker and the peer is the foundation on which peer recovery support services and support are provided. The relationship between the peer worker and peer is respectful, trusting, empathetic, collaborative, and mutual. TRAUMA-INFORMED: Peer recovery support utilizes a strengths-based framework that emphasizes physical, psychological, and emotional safety and creates opportunities for survivors to rebuild a sense of control and empowerment. Additional Core Competencies: Ability to effectively use Electronic Health Records. Effective communication skills both verbal and written. Ability to work effectively within an interdisciplinary team and communicate effectively with others. Adopts a culturally sensitivity and non-stigmatizing approach Ability to multi-task, prioritize, and work under pressure without losing sight of objectives. Maintains confidentiality and discretion as a rule. Familiar with all personnel and company program policies and procedures. Job Requirements: Must have a high school diploma or general education degree (GED) Certification as a certified peer specialist in the state of New Mexico. Must maintain a clean driving record. Must submit to LCDF required background check, TB screen and drug testing. Benefits: Health Insurance - PPO Dental Insurance Vision Insurance 401(K) with employer matching Life and AD&D Insurance Short Term Disability Long Term Disability Supplement Life Insurance Paid Time Off (PTO) Holidays (9) Education Reimbursement Cafeteria Plan Employee Assistance Program Travel Reimbursement 80-70-783-00 #INDBHS
    $33k-41k yearly est. Auto-Apply 20d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Support specialist job in El Paso, TX

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $33k-45k yearly est. 22h ago
  • Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time

    Us Navy 4.0company rating

    Support specialist job in El Paso, TX

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $63k-88k yearly est. 8d ago
  • IT Support Specialist I - 100% In Office

    El Paso Central Appraisal District

    Support specialist job in El Paso, TX

    Job DescriptionSalary: $21/Hour is performed entirely in office. This is NOT a remote position. TheIT Support Specialist Iplays a crucial role in maintaining and supporting the organization's IT infrastructure, including software, hardware, networking equipment, and multimedia services. This position reports to the IT Manager and is responsible for installing, maintaining, and troubleshooting computer systems, diagnosing technical issues, and providing both remote and in-person support. Additionally, the role oversees IT contracts, leases, requisitions, and subscription renewals, while managing printer services and vendor communications. As part of user account administration, the IT Support Specialist handles account creation, permissions management, onboarding, email setup, system configurations, and offboarding. The position also maintains software and hardware inventories in collaboration with the IT Manager. This position works 100% in-office and requires regular and predictable attendance. Essential Functions Perform work under direct supervision; Serve as the primary contact for IT support requests via the help desk ticketing system; Track progress, update statuses, and document solutions within the ticketing system; Configure and install hardware and software to meet business needs; Perform troubleshooting and diagnostic analysis on computer systems; Assist in deploying software updates and hardware upgrades in coordination with the IT team; Maintain office hardware (printers, scanners, monitors, computers) and coordinate leasing/vendor services; Provide basic audiovisual equipment support and recommendations for office technology; Collaborate with third-party vendors for warranty repairs and service; Manage inventory of software and hardware assets; Diagnose and resolve basic networking issues; Deploy, terminate, and troubleshoot CAT6 structured cabling following industry standards; Administer Active Directory (local and cloud) for user access and account management; Handle user onboarding/offboarding, including setup of hardware and software (phones, computers, etc.); Educate users on technology resources and best practices; Oversee requisitions and maintain documentation related to IT contracts, leases, and maintenance renewals; Prepare reports, charts, budget data, and technical presentations using office productivity tools; Review and update IT department policies and procedures as needed; Stay current with evolving technologies and industry standards; Ensure timely completion of IT projects and initiatives; Work reviewed periodically for quality and compliance with organizational policies; Handles basic issues and problems and refers more complex issues to higher-level staff; Performs other duties as assigned commensurate with the position or as assigned by the Executive Director/Chief Appraiser. Knowledge, Skills and Abilities Proficiency in Microsoft Office 365 (O365) and Outlook. Understanding of cybersecurity principles. Knowledge of networking fundamentals (TCP/IP, VLANs, VPN). Foundational knowledge of Active Directory user management. Foundational knowledge of virtual environments (VM monitoring and resource management). Ability to explain technical solutions clearly to non-technical users. Ability to multitask and collaborate within a team. Ability to establish and maintain professional and respectful relationships with employees, vendors, and the public. Strong organizational and time management skills. Demonstrated ability to adapt to a fast-paced work environment. Positive attitude and commitment to problem-solving. Work Environment / Physical Demands Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing, or walking. Position requires working extensively at a computer station with extended periods of sitting or standing. Education, Training and Experience Associates degree or Trade School equivalent in Computer Science or equivalent combination of degrees, certifications in related field, and/or applicable training and experience in related field at the discretion of the Executive Director/Chief Appraiser. 1 year of practical experience in IT help desk support and troubleshooting preferred. Hands-on experience with office hardware (printers, monitors, scanners, computers). Licenses, Registrations and/or Certificates CompTIA A+, ITF+ certifications are required or applicable experience in a related field and/or at the discretion of the Executive Director/Chief Appraiser. Network+ preferred Security+ preferred Microsoft 365 Certified (one or more) preferred; Endpoint Administrator Associate (MD-102) preferred; Microsoft 365 Fundamentals (MS-900) preferred; Azure Fundamentals (AZ-900) preferred. Cisco CCNA preferred. Possession of a valid Texas drivers license preferred. Disclaimer(s) EEO Statement EPCAD provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. MUST BE AUTHORIZED TO WORK IN THE UNITED STATES. SPONSORSHIPS ARE NOT AVAILABLE. THIS POSITION REQUIRES ON-SITE WORK. REMOTE WORK IS NOT AVAILABLE. 1/07/2026 FLSA Status: Exempt Pay Rate: $21/hour Relocation assistance is not available. THE JOB POSTING WILL CLOSE ON WEDNESDAY, JANUARY 21 AT 5:00 P.M. OR UNTIL THE POSITION IS FILLED.Please be sure to complete the required online application in its entirety and include all requested information.
    $21 hourly 13d ago
  • Computer User Support Specialist

    Link Solutions 4.2company rating

    Support specialist job in White Sands, NM

    Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always". We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Computer User Support Specialist (Senior-Level) to join our team in White Sands Missile Range, NM. Must be a U.S. Citizen IAT Level II certification required Non-remote (relocation incentive available) The Computer User Support Specialist will provide advanced Tier 2, concierge-level support to more than 300 users at the U.S. Army Combat Capabilities Development Command (DEVCOM) Analyst Center. Support will be delivered through email, Microsoft Teams, ServiceNow incident tickets, and in-person assistance for walk-in issues. This role involves troubleshooting and resolving issues across hardware, software, mobile devices, networking (including VPN and Citrix), system administration, licensing management, and printer support. Become an integral part of a professionally diverse team while working at an industry-leading organization. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security. Job Responsibilities: Diagnose and repair hardware and software issues for computers, network printers, scanners, and mobile devices in both unclassified and classified environments. Provide troubleshooting and support using automated tools and diagnostics for hardware and software platforms, including Windows 10, iOS, Microsoft Office 365, OneDrive, Trellix HBSS/HIPS, SharePoint, and Microsoft Active Directory. Install and configure new computers and relocate existing systems, ensuring full functionality and error-free operation while preserving and transferring user data. Respond to all issues received via email, walk-in, or assigned by the RNEC during duty hours through email, phone, or deskside support, ensuring compliance with Service Level Agreements (SLAs). Monitor compliance with information management policies during account verification and management within the Army Training Certification Tracking System. Maintain and update approved Microsoft Windows OS images; provide feedback, software updates, and configuration changes to RCC and NEC imaging teams. Research, document, and resolve technical issues independently and collaboratively. Develop, test, and implement new software and patches prior to release to the general user base. Deliver high-quality support for mission-critical systems and VIP end users. Collaborate with enterprise directorates and installations to ensure comprehensive end-user support. Serve as a focal point for organizational computer-related activities, providing guidance on technical aspects of systems and applications. Perform advanced technical functions, including system analysis, account creation and tracking, group policy management, scripting, and account administration. Apply specialized subject matter expertise in one or more areas of service desk operations. Facilitate and manage video teleconference events using CISCO and Microsoft Teams-based systems; provide timely updates to the team, management, and users regarding event status. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Shift/Hours Information: Service Desk coverage consists of opening or closing shifts scheduled between the hours of 7:00 am to 5:00 pm, Monday through Friday (except for Federal Holidays, inclement weather, and site closures). Qualifications Must be a U.S. Citizen Must have or be able to obtain and maintain a DoD Secret Security Clearance. IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, GICSP, GSEC, SSCP, etc.). Bachelor's Degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts or two (2+) years of relevant experience working in an IT or Service Desk environment. Computing Environment certification in either Windows Server, ACAS, HBSS, or similar technology within 6 months of hire. Preferred: Bachelor's Degree Four (4+) years of relevant experience working in an IT or Service Desk environment. Active Secret Clearance. Computing Environment certification in either Windows Server, ACAS, or HBSS. Experience with Dameware, Active Directory, Windows 10, Microsoft Office 365, iPhone, and remote desktop (Citrix) is preferred. Experience using SolarWinds Web Helpdesk and Remedy. Experience working in a Department of Defense (DoD) environment. A problem solver and troubleshooter who thrives in resolving complex problems. Strong self-starter requiring minimal supervision. Excellent communication skills (written and oral) and interpersonal skills. Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Security Clearance: US Citizenship is required ( permanent residents/green card holders do not meet the citizenship requirement) . Background Investigation Requirement: National Agency Check with Local Agency and Credit Checks (ANACI). Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. DOD Security Clearance is required (Secret-Level minimum). A DOD Interim Security Clearance (Secret-Level minimum) is accepted until a full DOD Security Clearance has been granted. Physical Requirements: Work may involve sitting or standing for extended periods. The position may require typing and reading from a computer screen. Must have enough mobility, including but not limited to bending, reaching, and kneeling, to complete daily duties in a timely and efficient manner. This may include lifting weight up to thirty (30) pounds, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Additional Information Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.
    $30k-44k yearly est. 5d ago
  • CCSS-Comprehensive Community Support Specialist (32-70)

    La Clinica de Familia 3.4company rating

    Support specialist job in Anthony, NM

    La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures. Non-Exempt $21.05 Job Summary: The CCSS Worker coordinates and proves services and resources to individuals/families necessary to promote recovery, rehabilitation and resiliency. The CCSS Workers address goals specifically in the following areas: parenting skills; training and behavior management; independent living; learning; socializing and recreation. Core Competencies: Excellent communications skills, both written and verbal. Meets specified deadlines and manages time effectively. Exhibits skills in comprehending, interpreting and completing delegated tasks efficiently. Self-starter; must have the ability to work independently and follow-up on all work assignments. Ability to multi-task, prioritize and work under pressure without losing sight of objectives. Exemplary organizational skills. Professional appearance of documentation and work area. Reliable; exhibits good attendance. Personable, models respect when interacting with others. Maintains confidentiality and discretion as a rule. Must be able to work as a team and communicate effectively with others. Familiarize with all personnel and company program policies and procedures Job Requirements: Must be at least 18 years old Bachelor's Degree in a human service field from an accredited university and have one year relevant experience with the target population Associate's degree and have a minimum of two (2) years of experience working with the target population Be a high school graduate or have a General Educational Development (GED) test and a minimum of three (3) years of experience working with the target population Be certified as a Peer or Family Specialist Valid NM driver's license and current automobile insurance and must maintain a clean driving record. Must be willing to use personal vehicle in the course of employment Bilingual (Spanish/English) a plus Availability to work evening and weekend hours T.B. Test, physical exam, and drug testing Must comply with a criminal background check required to work with children to include Fingerprint Clearance Benefits: Health Insurance - PPO Dental Insurance Vision Insurance 401(K) with employer matching Life and AD&D Insurance Short Term Disability Long Term Disability Supplement Life Insurance Paid Time Off (PTO) Holidays (9) Education Reimbursement Cafeteria Plan Employee Assistance Program Travel Reimbursement 32-70-032-01 #INDML
    $26k-33k yearly est. Auto-Apply 55d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Support specialist job in Las Cruces, NM

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $63k-88k yearly est. 13d ago

Learn more about support specialist jobs

How much does a support specialist earn in El Paso, TX?

The average support specialist in El Paso, TX earns between $28,000 and $73,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.

Average support specialist salary in El Paso, TX

$45,000

What are the biggest employers of Support Specialists in El Paso, TX?

The biggest employers of Support Specialists in El Paso, TX are:
  1. Entrega
  2. Abbott
  3. ADP
  4. Adpcareers
  5. Blueprint30 LLC
  6. Capps
  7. Destinytravel
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