Support Specialist Jobs in Fate, TX

We're proud to say that Aloha has been on the INC 5000 list for five consecutive years (2020-2024) We're a leading SaaS health-tech company dedicated to providing innovative solutions that elevate the patient experience for healthcare providers. Our mission is to drive growth and advance innovation in the healthcare industry, and we're on the lookout for passionate and driven team members to join our awesome team. We're planning to keep the momentum going and are gearing up for our biggest growth spurt yet. Are you ready to join us? Starting Pay: $25/hour with performance-based increases up to $34/hour Please note this is an on-site position in our McKinney office Monday-Friday CLICK HERE to Meet our Team! Responsibilities & Requirements: As a Customer Support Specialist, you will provide top-shelf customer service to all clients, handle inbound/outbound calls, live chats, and emails, maintain account tasks and keep DETAILED records, and work with the Leadership team to share insights for efficiency, productivity, and improving our customer experience. Qualities for Success: You're a complex problem solver/outside-the-box thinker, especially with tech! Previous Customer Support experience. You love talking to people and are comfortable/personable on the phone You can be self-sufficient but you're also a team player You're an efficient and highly organized self-starter who thrives in challenging situations and FAST-paced environments You love feedback and you're always looking to reach new heights You're driven and the opportunity to grow outside your comfort zone excites you! What we're looking for: Salesforce experience SaaS or MedTech experience preferred but not required MUST have experience in a customer support or technical support capacity Previous Medical Office/Insurance Industry experience preferred but not required Perks Weekly In-House Chiropractic Care 4 Company Provided Lunches per week Regular Company Outings/Team Bonding Events Full Medical, Dental, and Vision Health Benefits Short-term disability Matching 401(k) up to 4% Flexible Vacation & Paid Time Off Do you have what it takes? Apply now! If you REALLY want to stand out, email Adam 3 reasons why you'd be a good fit. ************************ Review Wave provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

. Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations). Your Impact Offer advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility within government agencies and organizations Provide tailored troubleshooting, configuration guidance, and best practices, with an understanding of government compliance and security requirements Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system Conduct multi-vendor troubleshooting on complex customer engagements, ensuring a seamless experience for public sector partners Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers Be a subject matter expert on core technologies of Palo Alto Networks product line, particularly in environments relevant to public sector customers Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides Travel to customer sites in the event of a critical situation to expedite resolution as required Provide on-call support 24x7 on an as-needed basis Qualifications Your Experience Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture Ability to work independently, as well as contribute as a team player Knowledge of one or more virtualization hypervisors - VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V Demonstrable basic knowledge with AWS and Microsoft Azure installation, configuration, and administration of security features and services including identity and access management, service-related security features, networking, firewalls, encryption, and related best practices Demonstrate basic knowledge of Google Cloud Platform (GCP) and Oracle cloud infrastructure(OCI) Knowledge of deploying firewalls in one or more Public cloud infrastructures: AWS, Azure, GCP, OCI and Alibaba Experience interfacing with firewalls and firewall technology. Next-Generation Firewall (NGFW) experience preferred Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus Good understanding of the following networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP) Good understanding with Security Protocols (IPSEC / SSL-VPN / NAT) Good understanding of Unix/Linux and Windows operating systems Experience with Cisco, Checkpoint, Juniper(Netscreen), Fortinet is a plus Knowledge of traffic generation tools and scripting languages is a plus Additional Information The Team Our technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign it just evolves. Our technical team provides behind-the-scenes support to meet our customers' needs. As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. In fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000 - $175200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

About the Company The Litigation Support Analyst works closely with legal teams in resolving eDiscovery issues and ensuring smooth document review and production processes. Responsibilities include providing technical support, assisting with discovery projects, managing litigation databases, end user software training, and collaborating with vendors. This role offers a collegial work environment within a small team, providing ample opportunities for growth and development in a rapidly evolving legal technology landscape. About the Role ESSENTIAL DUTIES AND RESPONSIBILITIES Provides technical support and serves as the main contact with legal teams. Assists attorneys and paralegals in planning discovery projects. Aids with data collection using a variety of tools and utilities. Assists document review projects managing Predictive Coding and AI tools. Builds and maintains litigation databases, including manipulation of load files. Creates document productions. Provides status reports to legal teams, as requested. Assists case teams in preparation of documents for presentation at depositions, hearings and trials. Provides "hot seat" courtroom presentation support, as needed. Works with vendors and others as needed. Qualifications Bachelor's degree or equivalent combination of education and experience required. Required Skills Minimum 3 years' experience in a litigation environment managing electronic discovery projects. Has an educated understanding of eDiscovery concepts and the EDRM framework. Experience using Disco, Everlaw, Opus2, CaseMap, Reveal and/or Relativity. Experience using OnCue or Trial Director. Experience with Microsoft Access and/or Microsoft Excel or similar programs. Ability to multi-task and meet critical deadlines. Strong problem-solving and analytical skills. Excellent written and verbal communication, team-oriented attitude and strong customer service skills. Experience creating demonstrative exhibits such as timelines and charts in both PowerPoint and as large printed exhibits. A desire to continue learning as technology changes rapidly.

CellGate - Gold Key Support Team Join our elite customer support team at CellGate, where you'll provide top-tier support for our access control solutions to homeowners, property managers, and dealers. Essential Requirements: Strong customer service background Technical aptitude and willingness to learn Salesforce experience preferred Key Responsibilities: Guide customers through product activation and implementation Manage customer data and cases in Salesforce Provide support and troubleshooting Maintain detailed customer accounts and documentation Skills & Qualifications: Professional phone and email communication skills Strong problem-solving abilities Detail-oriented with excellent time management Basic software proficiency Ability to handle both customer support and onboarding of new client set-ups CellGate offers innovative access control solutions, and we're looking for someone who can deliver exceptional customer experiences in both Spanish and English. Join our team and help shape the future of property access control. Apply now!

The Customer Support Specialist is responsible for delivering exceptional service to customers through various support channels, including but not limited to email and chat, ensuring a seamless sales experience for heavy duty parts. This role requires a strong customer-focused mindset, problem-solving abilities, and an in-depth knowledge of our product offerings. The specialist will engage with customers, assess their needs, and provide solutions that align with product availability and company profitability goals. DUTIES & RESPONSIBILITIES Provide expert assistance in identifying and sourcing heavy duty parts based on customer requests via support channels. Offer recommendations for complementary products to ensure a comprehensive service experience. Maintain the confidentiality of pricing lists, structures, and other sensitive company information. Respond to customer inquiries regarding products, pricing, availability, and features, while offering alternative solutions when necessary. Share digital resources with customers to enhance their access to product information and self-service tools. Stay up to date with company initiatives and cross-functional projects to provide well-rounded support. Collaborate with internal teams to ensure smooth order fulfillment and resolve any service issues. Demonstrate a strong commitment to customer satisfaction, actively seeking ways to improve the overall support experience. EDUCATION & TRAINING High School Diploma (or GED or High School Equivalence Certificate) Required Additional training or certification in sales or customer service is a plus. Proficiency in Windows-based applications, including Excel, Word, Teams, One Drive, and Outlook. Ability to quickly learn and utilize internal software and customer support systems. Typing proficiency of 30-40 wpm KNOWLEDGE & EXPERIENCE Minimum of 10 years of experience in sales, preferably in heavy duty parts. Proven track record of providing high-quality customer service and support. SKILLS & ABILITIES Active Listening: Ability to fully engage with customers, understand their needs, and provide appropriate solutions. Effective Communication: Strong verbal and written communication skills to interact with customers and internal teams professionally. Time Management: Ability to prioritize tasks efficiently and manage workload effectively. Persuasion & Sales Acumen: Skilled in recommending and upselling products to enhance customer experience. Service Orientation: A proactive approach to assisting customers and resolving issues promptly. Critical Thinking: Ability to analyze situations, evaluate options, and implement effective solutions. Problem Sensitivity: Recognizing potential issues before they escalate and addressing them proactively. Deductive Reasoning: Applying general knowledge and company guidelines to specific customer situations. Verbal Communication: The ability to clearly articulate ideas, instructions, and information in a way that is easily understood by others. Listening Comprehension: The ability to actively process and interpret spoken information to ensure effective communication. Reading Comprehension: The ability to accurately understand and interpret written information, instructions, and documentation. Written Communication: The ability to convey ideas and information in writing in a clear, concise, and professional manner.

Dikita Enterprises, Inc. (**************** headquartered in the Dallas/Fort Worth area, is premier architectural, engineering and construction management firm with over 45 years of experience. Dikita's multi-disciplined team of engineering and construction management professionals delivers a wide range of high-quality projects, including transit build-out, transit market research, infrastructure improvements and expansion, new facilities, and capital construction services that enhance communities and drive industry standards forward. Our diversity and commitment to quality are our strengths. SUMMARY This on-site position will provide daily user support, administration, maintenance, and training of the client's Project Delivery department's software and applications. The client Enterprise Project Delivery System (EPDS) PMWeb, Microsoft SharePoint, Microsoft PowerApps, Microsoft Dataverse and Bluebeam. Tasks may also include development of Quality Management System (QMS) Standard Operating Procedures (SOPs) and user guides for software, and development of software, including interfaces with other software (contract management software, ERP software, etc.) RESPONSIBILITIES Responsible for providing prompt, friendly, customer-focused support to the client's Project Delivery department including consultants and contractors working with the client. Logs service desk calls, email requests, and in person requests into the IT Service Management System. Responsible for updating service ticket information. Diagnoses and resolves basic to intermediate software issues. Redirects or escalates incidents and service requests as needed. Maintains documentation relating to processes and tools for knowledge base purposes. Assists with the implementation and maintenance of third-party applications to support business needs. Performs other duties as assigned. EDUCATION, QUALIFICATIONS, AND EXPERIENCE Associate's or technical degree in Computer Science, Information Technology, or related degree, or In lieu of degree, 3 years of Service Desk or IT operations experience. Effective verbal, written communication and problem-solving skills. Resolves basic to intermediate level technology tickets escalated by Service Desk team through hands on and over the phone support. Client focused, exceptional customer service, ability to interact effectively and cooperatively with employees at all levels. Self-starter with ability to work independently under pressure and react quickly and in support of changing priorities. Able to operate in fast-paced organization and handle multiple responsibilities or projects simultaneously. Demonstrates Self-Awareness and willingness/eagerness to expand knowledge and skill base. COMPENSATION AND BENEFITS Compensation is based on contract specifications, estimated at $56/hour. Dikita offers a comprehensive health and welfare plan that includes Medical, Dental, Vision, Life, AD&D, Short and Long-Term Disability, 401(k) with a discretionary match, company paid licenses, certifications, and professional organization memberships.* We also offer dozens of supplemental benefits. *Subject to repayment based on length of employment. Preference will be given to residents of the Dallas/Fort Worth area. As a condition of your employment, you may be required to pass a background check and pre-employment drug test. You will be subject to reasonable cause drug testing during employment. At Dikita we take pride in our diversity and inclusion. We offer a grounded and family-oriented workplace in a progressive environment with a commitment to quality and integrity. Dikita Enterprises, Inc. is an Equal Opportunity Employer and does not discriminate against individuals based on race, national origin, age, religion, gender, disability, veteran status, or any other classification protected by law.

Single point of contact for end user to receive support and maintenance for computers and network system Ensure that Incidents and Service Requests have been dealt with to the Business user s satisfaction Ensure that response time and resolution time objectives are met as defined in the SLA Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. Customize desktop hardware to meet user specifications and site standards. Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime. Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote control tools. Troubleshooting network connectivity in a LAN/WAN environment. Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment. Work with WDS Management team to test and deploy desktop images. Provide and support Data Centre Activities. Support all Microsoft, third party and internally designed applications. Provide detailed documentation and communicate precisely with other IT teams as required. Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible. Ensure that there is sufficient support to clients and provide friendly customer service. Works with vendor support contacts to resolve technical problems. Knowledge of all software applications used within the organization. Responsible for tracking hardware and software inventory Skills: In depth knowledge of Windows desktop technologies. In depth knowledge of Desktop and laptop hardware. Intermediate knowledge of TCP/IP, DNS and Internetworking Technology. Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook). Knowledge of ITIL. Knowledge of Server, Voice & Communications Infrastructure. Knowledge of various Operating systems (e.g. Windows, Linux, Apple). Knowledge of Audio and Video Conferencing technologies. Good communication Skills (both verbal and written). Thanks & Regards Rakesh Vangala Team Lead Burgeon IT Services LLC. Contact: ************ Email Id: ********************* OR *********************** Website: ******************* LinkedIn: linkedin.com/in/rakesh-v-ba1422177

Provide hardware / software / network problem diagnosis / resolution via email / chat & Calls for customer's end users Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User account provisioning.Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps Provide level 1 remote desktop support and perform other activities based on SOPsPerform user account management activities Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems Identify, evaluate and prioritize customer problems and complaints Provide all required documentation including standards, configurations and diagrams Technical Requirements Understanding of OS support (windows, MAC) Understanding on Basic Networking Diagnostics and problem-solving skills Troubleshoot on hardware, software application Understanding of different email platforms and clients Understanding Active Directory Management Office 365 Application Suppport Knowledge in Google WorkspaceKnowledge on Internet Security and data privacy principles. Should have understanding on basic networking components and topology. Soft Skills Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Team PlayerCustomer OrientedQualified candidates can translate technical jargon and concepts to non-technical users. Other Skills / Experience With at least 2 years of working experience on the same field. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.

Are you ready to be a pivotal part of a dynamic legal team in the heart of Dallas? A prestigious global law firm is seeking an exceptional Legal Support Specialist to join their Corporate department. This is a fantastic opportunity to work closely with a well-respected group of attorneys, providing key support in an administrative capacity and making a tangible impact in the world of business law. Why This Role Stands Out: Diverse Responsibilities: From crafting stock purchase agreements to orchestrating complex transactional closings, your work here will be varied and intellectually stimulating. You'll delve into corporate M&A, joint ventures, private equity, and many other finance matters. Professional Growth: Work alongside top-tier legal professionals, gaining exposure to intricate processes and high-profile clients. Fine-tune your skills in corporate securities, real estate finance, and entity formations. Team Environment: Collaborate with a supportive team, all dedicated to maintaining excellence in service and legal prowess. Develop your interpersonal skills in an atmosphere that values communication and team efforts. What You'll Do: Coordinate and manage all aspects of transactional closings including joint ventures, M&A private company financings, real estate acquisitions and dispositions, and associated financing. Draft and file business entity documents; corporation, limited liability company and partnership formations. Filing of electronic closing binders. Perform transactional due diligence. Preparation and filing assistance of corporate operations documents. Prepare checklist for acquisitions, mergers, and securities offerings. File basic securities forms with the SEC. Assist with entity formations and records. Manage phone communications, client interactions, and ensure smooth handling of legal documents and closings. Provide crucial support in drafting, proofreading, and filing important documents with various legal and governmental bodies. Handle a myriad of administrative tasks such as document preparation, travel arrangements, and calendar management. Organize and maintain meticulous records and assist with strategic legal operations. What We're Looking For: A bachelor's degree or equivalent hands-on experience. 7+ years of experience as a legal secretary, particularly in business law practice. Strong administrative support skills. General knowledge of corporate structure and how it works. Proficiency in Microsoft Office and document management systems. Unwavering attention to detail, strong organizational abilities, and the capacity to thrive under pressure. This role offers competitive compensation and an excellent benefits package, acknowledging your expertise and contributions. If you are a motivated professional eager to advance your career in a vibrant legal setting, this is your invitation to take the next step! We are an equal opportunity employer who values diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Job Role: End User Support Specialist Contract Single point of contact for end user to receive support and maintenance for computers and network system Ensure that Incidents and Service Requests have been dealt with to the Business user s satisfaction Ensure that response time and resolution time objectives are met as defined in the SLA Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. Customize desktop hardware to meet user specifications and site standards. Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime. Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote control tools. Troubleshooting network connectivity in a LAN/WAN environment. Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment. Work with WDS Management team to test and deploy desktop images. Provide and support Data Centre Activities. Support all Microsoft, third party and internally designed applications. Provide detailed documentation and communicate precisely with other IT teams as required. Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible. Ensure that there is sufficient support to clients and provide friendly customer service. Works with vendor support contacts to resolve technical problems. Knowledge of all software applications used within the organization. Responsible for tracking hardware and software inventory Skills: In depth knowledge of Windows desktop technologies. In depth knowledge of Desktop and laptop hardware. Intermediate knowledge of TCP/IP, DNS and Internetworking Technology. Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook). Knowledge of ITIL. Knowledge of Server, Voice & Communications Infrastructure. Knowledge of various Operating systems (e.g. Windows, Linux, Apple). Knowledge of Audio and Video Conferencing technologies. Good communication Skills (both verbal and written).

On-Site Support: Respond to client queries and provide on-site technical assistance. Network Maintenance: Ensure consistent operation of client networks, including routers, servers, and other hardware. Troubleshooting: Diagnose and resolve hardware and software issues. Installation and Configuration: Set up new hardware, software, and operating systems. Training and Assistance: Provide training and technical support to end-users. Documentation: Maintain records of issues and solutions in a ticketing system. Collaboration: Work with other IT professionals to ensure seamless support. Thanks & Regards, Mamatha k, Sr.Resource Specialist, *************** Email: ******************* / ***************

Looking for a RAN Tier 2 - Onsite- Plano TX accepting on W2 candidates, No C2C candidates What you will bring to the table as a RAN Tier 2: 10 Years of experience with RAN, RF Experienced in wireless (3g, 4g, 5g) Experience with end to end Call flow process Experience troubleshooting and scripting using Linux or Unix Experience with Tier 1 or tier 2 level work Experience with Samsung/ Nokia Willing to go onsite What you didn't know about us: Competitive salary Health, Dental and Vision Benefits Long-Term growth potential 401k With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry! We are Connectors. We thrive on ‘quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! We are Collaborators. You'll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!

Job Title: Deskside Support Services- TDAG (Transient Device Admin Group) Mode : Contract (Day 1 Onsite) Key Responsibilities to include but are not limited to: Deliver world-class IT support to onsite and remote end users Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2021; Outlook, Excel, Word, PowerPoint, iOS & Android operating systems, Internet/Intranet, VPN, Multiple Security Applications, SCCM, Workspace One, Scripting, Active Directory, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as needed. Provide smart hands support for network and voice services Provide recommendations regarding new technologies to better support all executives, and users Acts as a resource for IT projects and initiatives in other functional areas as needed Receive and respond to incoming requests in a timely manner including occasional after-hours support per SLA requirements. Follow set procedures for logging, reporting, and statistically monitoring desktop operations Manage secured cyber asset inventory. Maintain and adhere to compliance policies Create / update documentation, reports and SOPs for compliance

This position may be based in Atlanta, Charlotte, Chicago, Houston, Dallas, Denver, Phoenix or Salt Lake City Exciting Opportunity: Field Service Engineering Specialist at Jubilant Radiopharmaceuticals Join us at Jubilant Radiopharma, where we combine global clinical expertise with a leading pharmacy network to support our customers and advance the practice of nuclear medicine. As an industry-leading pharmaceutical company, we specialize in developing, manufacturing, and distributing high-quality diagnostic and therapeutic agents. Our mission is to improve lives through nuclear medicine on a global scale. As a Field Service Engineering Specialist, you will play a crucial role in the installation, training, repair, and maintenance of our cutting-edge systems including SmartFill, RubyFill, and future releases for clients around the globe. Key Responsibilities : Collaborate with Sales & Marketing, Customer Service, and the Clinical Applications team to set up new accounts rapidly and efficiently. Travel frequently, up to 30 trips a year (2-3 days), providing an opportunity to meet diverse clients and cultures. Strive for customer satisfaction by troubleshooting via phone, email, and on-site visits. Contribute to cross-functional investigations of customer complaints and system errors in accordance with quality system procedures. Work closely with quality, development, and clinical teams in mitigating and correcting system problems, actively involved in identifying and executing preventative actions and corrective actions (CAPA's). Maintain accurate and timely records within the quality system of all complaints received and troubleshooting performed. Schedule, plan, and perform routine preventative maintenance on systems in the field. Develop preventative maintenance instruction documents, update and prepare other technical documents as required. Qualifications : College Degree, BS degree in science, engineering, or Bio-Medical degree, or other post-secondary credential desirable. At least 3 years' experience in technical field service with experience in providing technical support over the telephone. Proficiency in using SAP or Oracle, and a good understanding of Windows with the ability to learn and troubleshoot complex custom software. Strong technical reading and writing skills with good working knowledge of Microsoft Office. Knowledge of good manufacturing practices and familiarity with ISO9001 and ISO13485. Fluency in English, with clear and concise communication skills, and outstanding listening skills. Eligibility to travel throughout the United States and Globally, with a valid driving license and a satisfactory driving record. Physical ability to work in various environmental conditions, lift up to 50 pounds, and work in tight spaces, along with a willingness to work in an environment with radioactivity. We offer you: A career, not just a job! Career growth and development opportunities Supportive work culture A competitive base salary Travel premium of 12% Annual performance bonus Medical, dental and vision 401(k) and 401(k) matching Paid Time Off and paid holidays Short and long-term disability coverage Why work at Jubilant Radiopharmaceuticals? We believe in the power of unity, innovation, and growth. As a globally integrated pharmaceutical company, we offer a vibrant and inclusive environment that nurtures individual growth and development. Our employees are our greatest asset, and we value their contributions, fostering a culture that encourages innovation and teamwork. With a strong commitment to quality and a customer-centric approach, we empower our employees to create value and make a difference in the world. Join us, and be a part of our global success story. We champion an inclusive workplace that treasures diverse perspectives, experiences, and backgrounds. We are committed to build a diverse yet inclusive workplace that is representative of the marketplace and the communities in which the Company operates. We are proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status about public assistance, genetic status or any other status protected by federal, state or local law. If qualified individuals with a disability need assistance in applying for this position, call Human Resources at ************ informing us regarding the nature of your request and providing your contact information. Join us, and be a part of our global success story!

The Support Enablement Specialist provides the Stylist Support team with the knowledge, tools, and training needed to deliver a 5-star concierge service to help Stylists solve wide ranging problems related to running their business and serving their Client. This is an onsite position 4 days/week (Monday through Thursday, Fridays-remote) located at 883 Trinity Drive, Lewisville, TX. Core Accountabilities and Responsibilities Centralized Stylist Support Knowledge Base Knowledge base framework: Design a logical framework to enhance searchability and ease of use for the Stylist Support Team. Content creation: Work cross-functionally to develop, enhance, and organize content for easy navigation and usability by the team. Content quality control: Regularly update Knowledge Base materials to reflect current processes, promotion, and policies. Process Documentation and Optimization Workflow documentation: Establish clear, structured process documentation to standardize Stylist Support operations. Operational efficiency improvements: Identify inefficiencies, escalate process gaps, and suggest optimized solutions. Training material organization: Structure training content to ensure easy access and usability for team members. Content consistency: Conduct routine audits to align process documentation with current business practices and service standards. Stylist Support Team Core Training Training curriculum: Develop and design training programs for new hires, business changes, product knowledge, fit advice, and continuing education for different learning styles. Facilitate training: Deliver interactive training sessions to improve knowledge retention. Resource accessibility for Stylist Support Team: Ensure team members have the necessary tools, materials, reference guides, and training to provide a 5-star concierge service experience. Training impact measurement: Develop assessments to track knowledge retention and practical application of training. Effectiveness evaluation: Use feedback, performance data, and insights to refine training programs and address gaps. Cross-functional Initiatives Support Knowledge and training gaps: Partner with internal teams to assess areas needing additional training or process enhancements. Partner with stakeholders: Work cross-functionally with other departments to ensure training and knowledge materials align with business goals. Support change management initiatives: Assist in rolling out new events, processes, and updates to ensure smooth adaptation across the Stylist Support team. Alignment with J.Hilburn Core Values and Culture Personal Alignment: Understand and commit to J.Hilburn's core values and culture. “Walk the Talk: Lead by example and behave consistent with the Company's values and culture. Reinforcement and Support: Communicate and visibly demonstrate the Company's values as guidelines for daily decision-making. Support initiatives to reinforce the core values and culture. Required Knowledge, Skills, and Abilities Leading, implementing, and managing a Knowledge Base platform. Obsessive attention to detail and an internal drive for accuracy. Creative mindset to take information from many and display it in an easy, clear, and understandable way. Training within a service center environment. Required Education and Experience Bachelor's degree in Fashion Merchandising, Business, Communication, or a related field preferred. 5+ years of customer service or sales experience, preferably in high-end retail client-facing, apparel/fashion, e-commerce, or concierge services. Familiarity with CRM systems, ticketing platforms, or customer support software (e.g., Zendesk, Salesforce, Freshdesk, etc.). Travel There is minimal anticipated travel required for this position. Annual and Semi-Annual Company Conferences, usually in the DFW area

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments! Fidelity Charitable is looking for top notch customer service professionals to work on the Money Movement portion, part of the Operations Team, in Westlake, Texas, or Salt Lake City. As a Money Movement Specialist, you will be primarily responsible for facilitating money movement for advisor managed accounts. The hourly pay rate for this position is $22 per hour. The Expertise We're Looking For: Bachelor's degree 2-3 years Financial Service or Operations experience is desired The Purpose of Your Role The Money Movement Specialist works closely with advisors involved in the Charitable Investment Advisor Program (CIAP). The representative will communicate with advisors regarding money movement requests, as well as processing these requests. The position requires an individual with excellent customer service skills, an understanding of service operations, and the ability to manage priorities well. Your primary responsibility is to provide timely and high-quality money movement processing to donors and advisors in CIAP. It's more than just fielding an inquiry and processing a transaction - our advisors are supporting donors who are generously giving to non-profit organizations to meet their philanthropy goals. You get to be a part of that! The Skills You Bring High sense of urgency and understand when to bring up issues Strong and effective written communication skills required Problem solving skills with excellent follow through Strong organizational skills, planning, and time management Flexible with overtime as requested (especially December - Giving Season) The Value You Deliver Timely processing with a high degree of Quality Collaborating with internal Charitable business partners to fulfill special handling requests Employing good sound judgment in decision making or problem resolution Delivering great customer service with each interaction to strengthen advisor experience How Your Work Impacts the Organization The Fidelity Charitable Gift Fund (“Fidelity Charitable”) is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits - and increased charitable impact - of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity. Fidelity Investments provides all the charitable organization's employees and supports all its functions: Program Development, Marketing, Service Delivery, Relationship Management, Finance, Technology, Risk and Compliance, and Fundraising

The Opportunity The Install Support Specialist will play a critical role in ensuring the smooth execution of installation projects across the United States. Based in our Plano, TX office, this individual will coordinate with external 3rd party install teams and collaborate closely with internal departments including sales, customer success, logistics, system design, and finance. The ideal candidate will have exceptional organizational skills, high attention to detail, and the ability to effectively manage multiple tasks and priorities. This role does include up to 15% domestic travel to both new and existing customer locations. In this role, you will: Coordinate installation schedules with 3rd-party contractors and internal stakeholders. Track and manager project timelines, resource allocation and deliverables. Ensure all installation materials and documentation are prepared and shipped as required. Act as the primary point of contact to the installation teams during project execution. Communicate regularly with project managers to report progress and flag potential delays or issues. Maintain up-to-date records of project milestones, work orders, and contractor performance. Support invoicing and close-out documentation upon project completion. Conduct site visits (up to 15% travel) to perform assessments for new installations and review existing customer sites. Assist in process improvement initiatives related to project and install coordination. The successful candidate will have: Proven experience in project coordination, scheduling, or logistics (experience in construction or installation projects preferred). Exceptional attention to detail and ability to manage multiple ongoing tasks. Strong written and verbal communication skills. Ability to work independently and as part of a cross-functional team. Proficiency with project management tools, Excel, and scheduling software. Ability to adapt to a dynamic work environment and handle shifting priorities. Willingness and ability to travel 10%-15% as part of the role. Preferred Qualifications: Experience working with 3rd-party vendors or contractors. Familiarity with ERP or CRM systems. Knowledge of warehouses or industrial safety environments in a plus. Benefits: Comprehensive Health & Wellness package (Medical, Dental and Vision) 10 Days of Paid Time Off (PTO) 12 Paid Holidays 401(k) Employer Matching Employee Referral Program Collaborative and supportive team environment Opportunities for professional development and career advancement

About the Job: Air Distribution Technologies, Inc. is seeking a Leave of Absence Specialist to coordinate and lead the administration of employee leaves of absence across the organization, including FMLA, STD, LTD, ADA, military, and personal leave programs. This role will work closely with Lincoln Financial to ensure accurate case management, timely communication, an efficient Advice to Pay process, and compliance with company policies and federal / state regulations. What You'll Do: Act as the primary point of contact between ADTi and Lincoln Financial for managing all employee leaves of absence. Process includes employees filing with Lincoln, the LOA specialist monitoring approvals, and managing all communication between Lincoln Financial, the Employee's Manager, HRR, and LOA Specialist. Comprehend and validate the requested leaves of absences, including understanding the requirements by leave type and the ability to run reports from Lincoln Financial. Confirm employee leaves of absence are accurate, timely, and reflected in the system. Main point of contact for accommodation process / ADA, including fielding ADA requests from Lincoln Financial who will require ADTi to approve the accommodation request. ADTi is legally required to go through accommodations process and assemble documentation. Support and guide employees and managers through the leave process, including gauging eligibility, completing documentation requirements, and setting return-to-work expectations. Coordinate with Lincoln Financial and local HR to track the status of employee leave claims (FMLA, STD, LTD, etc.) ensuring timely communication and approvals. Additional responsibilities may include entering the employee status in HRIS to ensure accurate leave placement, removal, and payroll processing. Oversee the process for receiving the Advice to Pay file, verifying accurate completion and notifying Payroll of payment details based on the file. Manage Short Term Disability (STD), Paid Parental Leave, New York Statutory Leave Plans, California State Leave, and Family Leave plans assuring smooth execution and adherence to policy requirements. Oversee leaves related to Workers Compensation, ensuring employees out on Workers Comp. are coded correctly in HRIS and employees are concurrently applying for FMLA. Liaison with Worker's Compensation administrator (Sedgewick) to communicate employee status and return to work timing. Act as leave administrator and monitor WFM dependencies, including verifying the inputs on the timesheet for short- and long-term leave. Coordinate and administer FMLA/STD leave processes for ADTi employees, providing consistent and effective support. Communicate with Payroll to ensure correct time coding, pay adjustments, and benefits deductions during leaves of absence. Collaborate with the Payroll team to validate payment adjustments and flag over / under payments on leave. Ensure supervisors and necessary parties are informed of leave requests and approvals in a timely manner, including the updating of leave codes and statuses in UKG. Proactively resolve delays in leave status updates to minimize disruptions. Manage comprehensive reporting on leave usage and trends, providing regular insights and actionable data to HR leadership and stakeholders. Field Leave report requests, including intermittent FMLA, and analyze historical patterns. Assist in developing and maintaining internal SOPs, forms, and communication templates related to the leave process. Deliver resources and assist with training to employees and managers regarding leave processes, responsibilities, and compliance requirements. Work closely with Lincoln Financial on the Intermittent FMLA process and maintain policies. What We Look For: Strong organizational and interpersonal skills. Experience with leave management programs and processes. Ability to manage high-volume data accurately and efficiently. Expertise in FMLA, STD / LTD, and ADA accommodation. Preferred: Familiarity with UKG systems and payroll integrations. Background in HR administration and disability leave programs. Knowledge of state-specific statutory leave policies. Work Environment: This role operates in a collaborative office environment with communication across HR and payroll teams. Air Distribution Technologies, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristics.

Graduate America seeks experienced mental health professionals to teach and mentor future support specialists. Requirements: Bachelor's in Psychology, Social Work, or related field 3+ years mental health or case management experience Passion for community impact Help shape the future of mental health services!