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Support specialist jobs in Fort Myers, FL

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  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Support specialist job in Fort Myers, FL

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $34k-47k yearly est. 60d+ ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Support specialist job in Fort Myers, FL

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 1-3 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $33k-46k yearly est. 1h ago
  • Technical Support Specialist

    Rentvine 3.8company rating

    Support specialist job in Estero, FL

    About the role The Technical Support Specialist is responsible for delivering exceptional customer service and technical assistance to clients using our property management software. This role ensures that customers can efficiently utilize the platform to meet their business needs by addressing inquiries, troubleshooting issues, and providing guidance. The ideal candidate will have a strong problem-solving mindset, excellent communication skills, and a passion for helping customers succeed. What you'll do Customer Assistance: Respond to customer inquiries via phone, email, or chat promptly and professionally, ensuring high satisfaction rates. Troubleshooting: Diagnose and resolve software issues, escalating complex problems to higher-level support or engineering teams when necessary. Product Knowledge: Stay up-to-date with the software's features, updates, and integrations to provide accurate information to customers. Training & Guidance: Assist customers with onboarding, product training, and best practices to optimize their use of the software. Documentation: Create and update knowledge base articles, FAQs, and support documentation to enhance self-service options for customers. Feedback Loop: Gather and relay customer feedback to product and development teams to contribute to continuous improvement. Ticket Management: Prioritize and manage support tickets efficiently using the company's support platform. Collaboration: Work closely with sales, training, and product teams to ensure a seamless customer experience. Qualifications Experience: 1 year in a customer support or technical support role, preferably in the property management industry. Skills: Strong problem-solving and troubleshooting abilities. Excellent verbal and written communication skills. Familiarity with CRM, help desk tools, and property management software is a plus. Education: Bachelor's degree or equivalent experience in business, technology, or a related field. Other Requirements: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. A customer-first mindset with a passion for delivering solutions.
    $39k-71k yearly est. 21d ago
  • Client Support Specialist

    Down To Earth 3.9company rating

    Support specialist job in Fort Myers, FL

    We are seeking a dedicated and customer focused Field Support Specialist to join our team. This position is ideal for someone who thrives on providing exceptional service, building strong client relationships, and supporting operational excellence in the field. If you take pride in your communication skills, attention to detail, and ability to ensure customer satisfaction, this may be the opportunity for you! The Client Support Specialist works closely with Client Relations, Operations Teams, and Clients to ensure each property receives the highest level of service. This individual serves as a liaison between the field and the customer helping to monitor quality, address concerns quickly, and maintain consistent communication. What You'll Do Build and maintain strong relationships with clients through regular communication and site visits Support Client Relations by ensuring client expectations are consistently met or exceeded Monitor field performance for quality, safety, and efficiency Identify and communicate opportunities for property enhancements or service improvements to the appropriate team members Respond promptly and professionally to client inquiries and service requests Collaborate with the Operations Team and Client Relations Department to ensure timely completion of work orders and projects Participate in client walkthroughs and prepare reports on site conditions and progress Maintain accurate records of client interactions, updates, and feedback Promote company values and the Down To Earth safety culture in all interactions Perform additional duties as assigned by leadership Requirements High School Diploma or GED required; Associate degree preferred Minimum 3 years of experience in a customer service or client-facing role Strong organizational, interpersonal, and communication skills Ability to work outdoors Proficiency in Microsoft Office Suite and mobile communication tools Valid Florida Driver's License and ability to pass an MVR check Preferred Skills & Experience Strong problem-solving skills and a proactive approach to client support Previous experience in customer service within a service-based industry Benefits The well-being of our team members is important to us, and we want to ensure that you feel supported in your growth. Our benefits offerings include the following: Medical, Dental, and Vision insurance Ancillary insurance benefits 401k with employer match Paid time off Paid holidays Weekly pay Ongoing training Career advancement opportunities About Us Here at Down to Earth, we pride ourselves in our commitment to our team and the communities we support. With over 1,200 employees spanning across 12 locations, we provide premium commercial landscape development, maintenance, and enhancement services serving multiple regions across Florida. We are invested in shaping the future of the green industry by focusing on community, continuous improvement, and quality every time. We approach each project with the same business strategy and principles that have made us successful for 30 years: surround yourself with team members that care and offer services that exceed client expectations. We strive to build long-term relationships by exemplifying value through superior work. Come and experience the Down to Earth difference! Join our team and work alongside Florida's best landscape and irrigation professionals. We offer the perfect place to work, learn, and grow. Learn more by visiting our website at ********************* Down To Earth is proud to be an Equal Employment Opportunity employer. We strive to recruit, develop, and retain top candidates by providing an engaging culture and opportunities to grow and develop. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, status as an individual with a disability, or any other characteristic protected by applicable law.
    $33k-41k yearly est. 37d ago
  • FITT Lee Peer Recovery Support Specialist

    Charlotte Behavioral Health Care 3.8company rating

    Support specialist job in Punta Gorda, FL

    * Assists the FIT Team in working with families in services to provide support in their recovery. * Engages individuals served in conversation and support; ensuring non-judgmental, supportive atmosphere is maintained in the individual's served home and community settings. * Recognizes crises and takes appropriate action; following policies, procedures, and protocols when unusual or crises occur. * Meets with families to provide support as identified in the treatment plan. * Supports and/or attends community support meetings with families that would benefit. * Follows agency and program guidelines. * Works with the FIT Team to achieve FIT goals: * Provide intensive treatment interventions targeted to parents with Child Welfare cases determined to be unsafe. * Establish a team based approach to planning and service delivery with community-based care. * Integrate treatment of substance use disorder (SUD), parenting interventions, and therapeutic treatment for all family members in one comprehensive treatment approach to including clinical children's services. * Promote involvement in recovery oriented services and supports. * Provide for immediate access to SUD and MH services for parents in the child welfare system. * Help parents with SUD recover. * Promote increased engagement and retention in treatment. * Facilitate program completion and aftercare, if desired, to promote safety of children; develop a safe, nurturing, and stable living situation; provide information to update the safety plan; reduce the number of out of home placements, when safe to do so; and reduce rates of re-entry into the child welfare system. What We Offer * Competitive salary and sign-on bonus. * Comprehensive Benefits: * Health, dental, vision, and life insurance. * Paid Time Off (PTO) and 11 paid holidays. * 403(b) Retirement Plan with 9% employer contribution (for eligible staff). * Employer-sponsored contributions to a Health Savings Account (HSA) with qualifying plans. * Tuition reimbursement, Public Service Loan Forgiveness (PSLF) eligibility, and HRSA loan repayment opportunities. * Qualified Supervisor to provide clinical supervision for licensure candidates. * Career Growth Opportunities: We invest in our leaders!
    $23k-32k yearly est. 2d ago
  • Auto Injury Program Specialist

    Healthcare Outcomes Performance Company 4.2company rating

    Support specialist job in Fort Myers, FL

    ESSENTIAL FUNCTIONS • Takes inbound calls from patients and outside providers to set up patient charts, schedule appointments. Answers questions and provides information pertaining to well-defined areas, which require interpretation of policy. • Reviews accounts and forms for accuracy and completeness. • Responsible for sending documentation and claims for each patient visit to the correct insurance carrier. • Communicates verbally and in writing regarding patient status and treatment plans with attorneys. • Responds to telephone calls from internal staff, patients, adjustors, and attorneys. • The job holder must demonstrate current competencies for job position. EDUCATION • High school diploma/GED or equivalent working knowledge preferred. EXPERIENCE • One-year medical billing or medical business office experience in physician office or hospital environment; OR • One-year customer service experience in retail, sales, or insurance; OR • One-year experience in the insurance industry. • Auto Injury experience is preferred. REQUIREMENTS • Excellent verbal and written communication skills. • Ability to work productively in a fast-paced environment. • Ability to learn and retain company policies, state and federal policies, and workflow processes. KNOWLEDGE • Knowledge of auto insurance and/or healthcare insurance • Knowledge of physician group operation and clinic policies. • Knowledge of insurance verification processes.
    $35k-55k yearly est. 27d ago
  • HIV Program Specialist 1

    Can Community Health 4.3company rating

    Support specialist job in Fort Myers, FL

    Full-time Description CAN Community Health is the nation's premier resource in ending epidemics with a mission of empowering wellness, has an exciting opportunity for a HIV Program Specialist 1. We are looking for someone who is passionate about serving the needs of individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values. We offer a good quality of life with an excellent daytime schedule, competitive pay with a bonus plan, premiere benefits package with a retirement plan with a generous company matching contribution. We have received recognition in 2025, 2024, 2023, 2022, 2021, 2019, & 2018 NPT's Best Non-Profit to Work for Award. CAN is a Drug-Free Workplace. All potential hires will be required to take and clear a pre-employment drug screen upon job offer. You can find out more about us by visiting our website at *************************** Apply Today! Salary: Starting at $21-$24 per hour based on experience Must be able to pass a Level I background check (a Level II background may also be required). CAN Community Health, Inc. is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Statement of Purpose: The Program Specialist 1 is an entry-level position for CAN Community Health's Education & Prevention Team that focuses on the provision of program services including but not limited to HIV/STI testing, health education, and community outreach. This position reports directly to the HIV Prevention Program Manager. Primary Tasks: Provides HIV/STI/Hepatitis C testing and pre- and post-test counseling in both clinic and community-based settings. Accurately documents the provision of testing in the electronic medical record and on paper as required. Provides education on Pre-exposure Prophylaxis to clients and community members and navigates clients for Pre-exposure Prophylaxis program. Serves as a representative of CAN Community Health during community-based outreach events. Conducts tabling and provides health education and testing as appropriate. Distributes condoms to community members and partner organizations. Collaborates with other disciplines internally and externally to coordinate client/patient services and community needs. Ensures client confidentiality 100% of the time by conforming to HIPAA laws and CAN Community Health Policies and Procedures. Drives and maintains the mobile sprinter unit as needed/applicable. Accurately documents and maintains records as related to grant efforts, including but not limited to time spent. Secondary Tasks: Participates in professional training and education to advance skills/knowledge of HIV/STIs/Hepatitis C. Maintains required certifications for the provision of services including but not limited to testing, as required by state/local health department. Supports CAN Community Health's efforts to develop new partnerships and partnership agreements in assigned region/territory. Represents CAN Community Health at local, state, and national conferences and meetings, as deemed necessary. Prepares HIV home test kits for distribution and utilizes appropriate forms and platforms to provide HIPAA compliant support to clients participating in the tele-testing program. Conducts online health education through the use of dating geolocation applications for CAN's virtual outreach program. Participates in special projects and initiatives and other duties as assigned. Knowledge, Skills and Abilities Preferred: Ability to apply principles of health promotion and disease prevention. Ability to accurately coordinate several tasks at one time. Able to work autonomously and self-motivated. Strong interpersonal skills and the ability to work effectively with a diverse population. Knowledge of community health services and agencies. Working knowledge Microsoft Office products including Outlook, Excel, Power Point and Microsoft Word. Demonstrates appropriate organizational skills. Demonstrates excellent communication skills. Ability to utilize problem-solving techniques. Demonstrates knowledge of HIPAA compliance. Knowledge of CDC effective behavioral interventions and motivational interviewing. Ability to work non-traditional hours on a regular basis, including nights and weekends. Requirements Education/Professional: High School Diploma required Minimum 1 year experience in a related field preferred, relevant college-level coursework may substitute for experience CAN Required Trainings: General Orientation HIV/AIDS Violence in the Workplace Sexual Harassment HIPAA Health Stream Courses (as assigned) Physical Requirements: Neat professional appearance Exert up to 25 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. Physical demands are in excess of those of sedentary work. Light work usually requires walking or standing to a significant degree. Requires expressing or exchanging ideas by means of spoken word, visual and auditory acuity. Machines/Equipment & Tools Used: Computer Equipment Multi-line Telephone Fax & Other Business Machines / Technology Valid driver's license and ability to operate a motor vehicle Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $21-24 hourly 14d ago
  • Support Technician

    Daveandbusters

    Support specialist job in Fort Myers, FL

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $12 - $17 per hour Salary Range: 12 - 17 We are an equal opportunity employer and participate in E-Verify in states where required.
    $12-17 hourly Auto-Apply 60d+ ago
  • HEALTH SUPPORT SPECIALIST - 64003009

    State of Florida 4.3company rating

    Support specialist job in North Port, FL

    Requisition No: 865943 Agency: Department of Health Working Title: HEALTH SUPPORT SPECIALIST - 64003009 Pay Plan: Career Service Position Number: 64003009 Salary: $33,800 - $34,800 / Annually Posting Closing Date: 12/19/2025 Total Compensation Estimator Tool Your Specific Responsibilities: This is paraprofessional work performing a variety of clerical and health support functions in support of the WIC program. The employee in this position must be able to work independently and follow exact rules, regulations and procedures without variation. This employee also provides basic nutrition education; tracks client participation; determines the need for re-certification; enters client information into the FL-WiSE data base; issues WIC benefits; and maintains the security of WIC EBT cards. This position has a primary work site; however, the employee will work at other locations for training and staff relief. Determines WIC income eligibility status Tracks client participation according to supervisor's instructions. Contacts clients who have missed appointments by phone or mail. * Determines WIC income eligibility status * Obtains required demographic data * Advises clients of their rights and obligations * Informs clients of other health and social services * Is prepared to serve clients at the designated opening time Issues WIC benefits and directly distributed formulas according to DHM 150-24, the FL-WiSE clinic and administrative manuals, and local procedures. Maintains necessary inventories and follows security procedures. Performs hemoglobin testing and height/length/weight measurements for WIC clients. Records health information obtained. Calibrates and maintains equipment as directed. Interviews WIC clients and potential WIC clients, provides nutrition education, and documents services in the computer according to DHM 150-24, the FL- WiSE manuals, and local procedures Required Knowledge, Skills, and Abilities: * Ability to use a computer, printer, and calculator. * Ability to use program related computer software. * Ability to follow oral and written instructions. * Ability to perform anthropometric and hemoglobin tests for WIC clients using appropriate biohazard, safety, and WIC procedures. Qualifications: Minimum- * Driver's license Preferred - * Previous WIC employment. * Experience performing hemoglobin or bloodwork testing. * Experience performing height, length, and weight measurements for children and/or adults. * Experience determining eligibility for service programs. * Experience using the FL-WiSE computer system. * Experience in health field or providing service to women, infants, or children. Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: I nnovation: We search for creative solutions and manage resources wisely. C ollaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect. R esponsiveness: We achieve our mission by serving our customers & engaging our partners. E xcellence: We promote quality outcomes through learning & continuous performance improvement. Where You Will Work: North Port Health Center 6950 Outreach Way North Port, FL 34287 The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: * Annual and Sick Leave benefits; * Nine paid holidays and one Personal Holiday each year; * State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; * Retirement plan options, including employer contributions (For more information, please click *************** * Flexible Spending Accounts; * Tuition waivers; * And more! For a more complete list of benefits, including monthly costs, visit ***************************** Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: ****************** If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:
    $33.8k-34.8k yearly 21d ago
  • Peer Recovery Support Specialist

    Childrens Network of Southwest Florida 3.5company rating

    Support specialist job in Fort Myers, FL

    Job Details CNSWFL Ford Street - Fort Myers, FL Full-Time/Part-Time High School $20.41 - $22.68 HourlyDescription Job Title PEER RECOVERY SUPPORT SPECIALIST State Florida Program Children's Network of Southwest Florida, LLC Reports to Peer Recovery Specialist Supervisor FLSA Status Hourly Statement This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. MISSION STATEMENT The Children's Network of Southwest Florida is committed to working with the community to protect children and preserve families. General Purpose of Job The Peer Support Specialist is an individual with a personal history of drug addiction and/or alcoholism who is now in long term (2+ years) recovery from all substances. Peer Support Specialists work with families at various points throughout their case within the child welfare system to support them in their successful completion of case plans as a result of substance use issues. Responsibilities include engaging parents in discussions about community recovery resources in a non-judgmental and supportive manner, participate in meetings as requested to provide input, and potentially provide mentorship to youth whose lives have been affected by substance use. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities Meet with families at the time of Reunification to provide information on community recovery resources Provide documentation and feedback to child welfare case manager. Conduct home visits when requested by child welfare case manager to ensure engagement and progress of identified families. Recognizes crisis situations and takes appropriate action. Follows policies, procedures and protocols when an unusual or crisis situation occurs. Adherence of all data collection into FSFN. Produce periodic reports as requested. Other duties may be assigned as special projects may be requested Working Hours CNSWFL's work week is Monday through Friday, 40 hours per week. Your supervisor will advise you of your work hours; however, business office hours are 8:00 am to 5:00 pm. This job will require evening hours as needed. Travel Travel in and outside of Circuit 20 (Lee, Charlotte, Collier and Hendry/Glades counties) is required. Training All non-certified Peer Recovery Support Specialists must attend formal instruction (Peer Recovery Support Training and Wrap-Around training). Upon successful completion of training, the candidate will enter provisional status. The candidate will be required to become fully certified per requirements of the Florida Certification Board. All Certified Peer Recovery Support Specialists Professionals must complete ten (10) hours of relevant in-service training on an annual basis. Supervisory Responsibilities This position does not have supervisory responsibilities Education and Experience A High School Diploma and a minimum of two (2) years of peer recovery experience as an Adult in recovery. Must have a working knowledge of community services in our local five (5) county area. Ability to establish and maintain positive working relationships is also a must. Other Qualifications Strong organizational and problem-solving abilities Ability to establish and maintain positive working relationships with others Ability to work as a team member Ability to work in a multi-cultural environment Effective listening skills Verbal and written communications skills Must be self-motivated and have the ability to manage various work assignments simultaneously. Skills and Abilities Must be able to operate standard modern office machinery, including fax, telephone, calculator, computer, scanner, printer, and copier. Must be competent with Microsoft Office Suite programs, including Word, Excel, and Outlook. Must be competent with basic e-mail protocol and procedures including sending, receiving, replying, attachments, and meeting scheduling; excellent written and oral communication skill. Must abide by the highest standards of confidentiality. Pre-Employment Requirements Certificates, License, Registrations, backgrounds, drug screens, Etc. Valid driver's license required, with proof of insurance Driver's license check is a requirement Criminal background screening (fingerprinting) (Local Law Enforcement and FBI/FDLE) Drug Screening is a requirement Children's Network participates in E-Verify Other Requirements LANGUAGE SKILLS Ability to read, analyze, and interpret regulatory documents, contracts, policies and case records. Ability to respond to common inquiries or complaints from management, staff, clients, and outside agencies. Ability to effectively present information to children and families, management, employees, and outside agencies. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with several abstract and concrete variables. Able to anticipate needs and/or problems based on current events and/or situations and to develop solutions. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires the ability to sit for extended periods; walk; stand; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel or crouch; talk and hear. This job requires visual acuity sufficient to read and to operate standard modern office machines. The employee must occasionally lift and/or move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is administrative work in an indoor office environment with a moderate noise level (business machines, printers, computers, telephones). ADA: Children's Network of Southwest Florida, LLC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. EEO: Children's Network of Southwest Florida, LLC does not discriminate based on race, national origin, gender, religion, veteran status, or disability in employment, in provision of services, or in access to programs. Children's Network of Southwest Florida, LLC is a Drug-Free Workplace. All personnel must demonstrate the following capacities: A commitment to empowering others to solve their own problems Valuing a nurturing family as the ideal environment for a person A conviction about the capacity of people to grow and change The ability to establish a respectful relationship with persons served to help them gain skills and confidence The ability to work collaboratively with other personnel and/or service providers or professionals The capacity to maintain a helping role and to intervene appropriately to meet service goals The ability to set appropriate limits Safety and permanency of children I certify that the statements above to the best of my knowledge accurately describe the duties performed and agree that I am qualified in education and skill to meet the requirements of the position. If the employee does not agree, indicate here: Supervisor: Date: Employee: Date: Reviewing Authority: Date: Do Not Agree: Qualifications A High School Diploma and a minimum of two (2) years of peer recovery experience as an Adult in recovery. Must have a working knowledge of community services in our local five (5) county area. Ability to establish and maintain positive working relationships is also a must.
    $36k-59k yearly est. 60d+ ago
  • Digital Support Specialist (Part-Time)

    Fort Myers Broadcasting Co

    Support specialist job in Fort Myers, FL

    Job DescriptionDigital Support Specialist (Part-Time) Fort Myers Broadcasting Company - Fort Myers, FL Fort Myers Broadcasting Company is seeking a Part-Time Digital Support Specialist to assist our digital team with day-to-day content and operational support across our broadcast and digital platforms. This role is ideal for someone with strong attention to detail, solid technical skills, and an interest in supporting digital workflows in a fast-paced news and media environment. Key Responsibilities Assist with posting, updating, and maintaining content across websites and digital platforms Support digital team members with asset uploads, formatting, and content organization Perform routine quality checks Help troubleshoot basic digital workflow or content management system (CMS) issues Update and maintain digital files, archives, and shared resources Coordinate with newsroom and digital staff to support real-time needs Provide general administrative and technical support to the digital department as assigned Qualifications Prior experience in digital media, content management, or technical support preferred Strong attention to detail and accuracy Familiarity with website content management systems (CMS) is a plus Ability to work independently and manage multiple tasks with minimal supervision Strong communication skills and comfort working with cross-department teams Basic understanding of digital file formats, image handling, and online publishing tools Southwest Florida is often praised as being one of the healthiest and happiest places in the world with miles of white-sand beaches and a dynamic community. Broadcast Center is an Equal Opportunity Employer and we are a drug-free and smoke-free environment. Powered by JazzHR K6628Oxk1k
    $31k-54k yearly est. 9d ago
  • Supervisor, Application Support

    Lee County Electric Cooperative, Inc. 4.4company rating

    Support specialist job in North Fort Myers, FL

    Category Information Technology Tracking Code 833-376 Type Full-Time/Regular JOB TITLE: Supervisor, Application Support Work Hours: M-F 8:00 - 5:00pm Our benefits include: * Company-wide annual incentive plan * Medical, vision and dental insurance * 401(k) plan with a generous 6% company match * Company funded Pension Plan * On-site wellness/medical facility * Company paid Short & Long-Term Disability insurance * Health Savings Account with an employer contribution * Flexible Spending Accounts * Paid time off and paid holidays * Wellness program with financial rewards * Tuition reimbursement * Group life insurance * Critical Illness and Accident Insurance LCEC provides reliable, cost-competitive electricity to more than 250,000 members throughout a five-county service territory located in Southwest Florida. We employ approximately 460 skilled employees and are one of more than 900 electric distribution cooperatives located throughout the United States. LCEC has been recognized locally and statewide as an industry leader and continually receives acknowledgment for the work that our employees do in the community along with other civic, environmental and professional honors. Position Summary: The Supervisor, Application Support leads a team of Application Support Analysts and an Enterprise System Training Coordinator responsible for the support, maintenance, training, optimization, and solution architecture of enterprise applications. This role combines application expertise with leadership in incident management, process improvement, vendor oversight, governance, and user engagement. The Supervisor ensures enterprise applications are reliable, compliant, and aligned with business strategy, while fostering service excellence, collaboration, and innovation across IT and business functions. Position Responsibilities * Lead, mentor, and evaluate a team of Application Support Analysts and the Enterprise System Training Coordinator. Develop team capabilities in prioritization, problem-solving, training delivery, and business acumen. Promote a culture of accountability, innovation, and alignment with organizational values. Support succession planning, career development, and knowledge growth within the team. * Oversee installation, maintenance, patching, upgrades, and troubleshooting of enterprise applications. Act as point of escalation for complex technical issues not resolved at lower tiers. Provide systems analysis for break/fix issues, enhancements, and technology assessments. Ensure application reliability, security, and compliance while preparing for future technology needs. Collaborate with infrastructure, middleware, and database teams on advanced issues. * Lead the management of high-severity and major incidents, coordinating cross-functional response to restore service quickly. Facilitate root cause analysis and implement corrective actions to prevent recurrence. Conduct post-incident reviews, ensuring lessons learned are documented and shared. Track incident and problem trends to proactively reduce future disruptions. * Develop and document complex 'As Is' and 'To Be' processes, including maps and associated documentation, in compliance to enterprise process mapping standards, tools and IT systems. * Provide guidance on enterprise application architectures, integrations, and workflows. Partner with IT and business stakeholders to design scalable, secure, and cost-effective solutions. Support cloud-based applications, integrations, and vendor-hosted solutions. Collaborate with QA, Business Analysts, and Developers to ensure applications are effectively tested, deployed, and maintained. * Manage vendor relationships to ensure quality, timely, and cost-effective delivery. Oversee vendor contracts, licensing agreements, renewals, and cost management to maximize value. Track vendor SLAs closely and escalate underperformance when necessary. Ensure software license usage remains compliant with contractual terms and enterprise policies. Act as liaison between vendors, IT, and business stakeholders. * Conduct and/or assist in advanced level cost/benefit analysis of proposed solutions in support of prioritizing efforts; ensure data gathering (financial and non-financial/ qualitative and quantitative) and analysis of same. * Analyze, document, and improve end-to-end business and IT processes. Conduct cost-benefit evaluations to guide system and process improvements. Champion automation and efficiency initiatives to reduce manual work. Leverage performance metrics and analytics to identify bottlenecks and drive improvement. * Enforce enterprise software usage policies, IT standards, and security practices. Drive audit readiness by maintaining documentation, remediation tracking, and evidence gathering. Support compliance with industry regulations and enterprise governance frameworks. * Lead enterprise-wide continuous improvement initiatives while partnering with IT and the business to define solution performance opportunities and testing requirements of same; analyze, prioritize and ensure full realization of value to the customer. * Lead the management of high-severity and major incidents, coordinating cross-functional response to restore service quickly. Facilitate root cause analysis and implement corrective actions to prevent recurrence. Conduct post-incident reviews, ensuring lessons learned are documented and shared. Track incident and problem trends to proactively reduce future disruptions. * Collaborates enterprise wide with functional leaders and solution architects to identify process improvement opportunities and streamline the use of process automation across the organization. * Ensure that appropriate metrics are identified, implemented, documented and in line with agreed upon business targets and enterprise strategy. Ensure that the data supporting the metrics requirements is accurate, reliable and transparent; ensure that reporting mechanisms and dashboards are in place and operational. * Establish and promote a knowledge management framework in support of defining and communicating business processes and best practices Oversee the Enterprise System Training Coordinator to ensure effective training delivery. Support creation of training materials, workshops, and knowledge management frameworks. Ensure operational documentation, SOPs, and runbooks are complete and regularly updated. * Work with business owners to review and optimize business rules and policies where required and ensure compliance with same; identify and mitigate risks. * Build strong and effective relationships with management and stakeholders, lead and develop project teams; act as a change management advocate for enterprise projects; assist in driving business awareness of quality/process methodology. Act as liaison between IT and business stakeholders for application support. Maintain strong relationships with stakeholders by setting clear expectations and ensuring satisfaction. Collect and analyze user feedback to improve service quality and application usability. Track KPIs such as uptime, response times, resolution rates, and vendor SLA compliance, and report results to leadership. Promote transparency through clear communication during incidents, changes, and projects. * Understand LCEC's enterprise flagship applications and systems and partner with other IT teams to prepare for SW patches new revisions; understand potential impact on end to end processes and associated workflows * Will perform additional duties as assigned. * Provide support to enterprise emergency recovery and disaster recovery efforts, including extended or after-hours availability when required. Participate in business continuity planning to ensure critical applications remain resilient. Education * Bachelor's Degree Business, computer information systems or other related field (Required) * Master's Degree Business Administration or Information Systems (Preferred) Experience * 5+ to 7 Years experience in complex process and/or business analysis in addition to project managing small to medium enterprise initiatives. (Required) * 2+ Years experience leading IT teams in support roles and IT projects Strong leadership, coaching, and team-building skills. Excellent problem-solving and analytical abilities. Effective communicator with strong interpersonal and stakeholder management skills. Demonstrated ability to manage vendors, contracts, and licensing. Proven capability in incident management and root cause analysis. (Required) * Previous experience in enterprise wide, end to end, process improvement and implementation of same. (Preferred) * 2+ Years knowledge of ITIL, Agile, and/or DevOps methodologies. (Preferred) * Experience in Utilities industry. (Required) Knowledge, Skills, and Abilities * Ability to work with integrity, build trust and mentor others while accomplishing assigned responsibilities; relish leadership accountabilities and seek to develop a team worthy of considerable influence throughout the organization. (Required) * Demonstrated experience identifying, redesigning and automating business processes. (Required) * Excellent collaboration, communication and negotiation skills to include the ability to understand and negotiate the needs and expectations of multiple stakeholders. (Required) * Business acumen skills including strong understanding of risk assessment and knowledge of change management. (Required) * Ability to understand how processes flow across the organization combined with an understanding of functional areas sufficient to demonstrate fluency in business processes and process differentiation. (Required) * Highly effective analytical and detail-oriented capabilities. (Required) * Advanced data analysis skills to include proficiency with SQL, Microsoft Excel. (Required) * Ability to apply multiple process related methodologies, project management skills and advanced analytical skills simultaneously in support of concurrent projects. (Required) * Ability to understand, summarize and present complex data effectively to a variety of audiences across the organization. (Required) * Possess ability to consult and influence across the organization while identifying and providing key facts and reasoning for recommended changes. (Required) Certifications * TOGAF Certification; The Open Group Architecture Framework (TOGAF). (Preferred) * ITIL Certification; Information Technology Infrastructure Library Certification. (Preferred) Physical Demands and Working Environment: The physical demands and working environment characteristics described here must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Physical Demands: Standing Occasionally, Walking Occasionally, Sitting Constantly, Lifting Rarely, Carrying Rarely, Pushing Rarely, Pulling Rarely, Climbing Rarely, Balancing Rarely, Stooping Rarely, Kneeling Rarely, Crouching Rarely, Crawling Rarely, Reaching Rarely, Handling Occasionally, Grasping Occasionally, Feeling Rarely, Talking Constantly, Hearing Constantly, Repetitive Motions Frequently, Eye/Hand/Foot Coordination Frequently. * Working Environment: Constantly Air-conditioned office environment, Rarely Extreme cold, Rarely Extreme heat, Rarely Humidity, Rarely Wet, Occasionally Noise, Rarely Hazards, Rarely Temperature Change, Rarely Atmospheric Conditions, Rarely Vibration. STORM DUTY REQUIREMENTS.... Responding to storms may be considered a condition of employment: LCEC provides critical services to our community during an emergency. Employees may be required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our LCEC members. Employees are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's guidelines and procedures. Please note that at the time a candidate is made a job offer, the candidate will be subject to a background check and a drug screening.
    $41k-62k yearly est. 54d ago
  • IT End User Support Technician

    Us Eye

    Support specialist job in Fort Myers, FL

    The IT End User Support Technician (Field Support) provides hands-on technical support for end-user hardware, clinical equipment, and IT systems across multiple physician clinics. The technician will be responsible for troubleshooting, installing, and maintaining IT devices, ensuring minimal downtime for clinical operations. This position requires travel to various clinic locations to provide on-site support and resolve technical issues efficiently on a weekly basis. Key Responsibilities: * Provide on-site and remote technical support for end users, including physicians, nurses, and administrative staff. * Install, configure, and troubleshoot hardware, software, and peripherals, including desktops, laptops, printers, and mobile devices. * Support clinical IT equipment, such as medical workstations, tablets, and diagnostic devices. * Troubleshoot network connectivity issues, ensuring reliable access to clinical applications and electronic health records (EHR). * Work closely with IT infrastructure teams to support servers, network devices, and security protocols. * Provide training and guidance to end users on IT best practices and security policies. * Document technical issues, solutions, and support activities in the ticketing system. * Assist in hardware deployment and upgrades, including imaging and configuring new devices. * Ensure compliance with HIPAA, security policies, and IT standards. * Collaborate with vendors and third-party providers to resolve hardware and software issues. * Participate in on-call rotation or after-hours support, as needed. Required Qualifications: * Associate's or bachelor's degree in IT, Computer Science, or a related field (or equivalent experience). * 2+ years of experience in IT support, preferably in a healthcare or clinical setting. * Strong knowledge of Windows and mac OS, Microsoft Office 365, and remote desktop tools. * Experience with EHR systems, medical peripherals, and clinical application support is a plus. * Strong understanding of networking concepts (TCP/IP, VPNs, Wi-Fi, Active Directory). * Excellent problem-solving and customer service skills. * Ability to troubleshoot and repair hardware issues on desktops, laptops, and printers. * Must have a valid driver's license and willingness to travel between clinic locations. Preferred Qualifications: * Experience working in a healthcare IT environment. * Certifications such as CompTIA A+, Network+, ITIL, or Microsoft certifications. * Familiarity with HIPAA compliance and IT security best practices. * Knowledge of VOIP systems, telemedicine tools, and mobile device management (MDM). SUPERVISORY RESPONSIBILITIES: The position has no supervisory responsibilities. Work Environment & Travel Requirements: * This role requires frequent travel to physician clinics within the assigned region. * Must have reliable transportation to travel to remote locations. * Must be able to lift and transport IT equipment (up to 50 lbs). * Ability to work in clinical environments, following all health and safety guidelines. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $32k-52k yearly est. 21d ago
  • Support Specialist

    Rasmussen College 4.4company rating

    Support specialist job in Fort Myers, FL

    Rasmussen University Fort Myers, FL The Support Specialist works in a team environment to support the campus in operating efficiently and effectively while serving students, the team and our community. The Support Specialist will leverage his/her experience in an operations/administrative capacity to support all programs on campus, with a focus on nursing programs. The Support Specialist serves as a resource for the central departments when support and information is requested. The Support Specialist will follow the policies and procedures adopted by the University in performing the duties of the position, including adhering to the Family Educational Rights and Privacy Act (FERPA) in handling student information. Responsibilities: Records - 55% * Responsible for the overall maintenance of all electronic and paper student records generated or stored at the campus. To include, but not limited to; background check process, immunizations, NCLEX scores, drug screening and other clinical preparation to ensure compliance with accreditation, state, federal and University standards. * Serve as liaison to the Office of Student Records and Operations to receive, authenticate and file official transcripts, pull reports then validate and distribute student information. * Lead or assist with tracking student immunization compliance for students. * Run reports and/or gather data for day-to-day operations. * Track and update student background checks, drug screening, NCLEX scores and nursing orientation. * Track team member community hours. * Assist with student outreach for schedule confirmation, immunizations, etc. * Build Residential Term schedules in Campus Nexus. * Monitor student attendance. Activities/Events - 20% * Update student portal and social media outlets. * Lead or assist with organizing commencement ceremony, and/or honors awards, and/or campus pinning ceremony. * Assist with organizing advisory committee meetings. * Assist with refreshing campus bulletin boards, campus PowerPoint slideshow, and other pertinent campus information. * Assist with facilities related issues, and other maintenance concerns. To include, but not limited to; inventory and order campus supplies, confirm monthly dialing of 911 is operational, inform leaders when a facility issue arises, then request work through facilities team, provide liaison support for team with IT issues. * In support of the collaborative team environment, share responsibility to assist with campus and community activities and/or events both on campus and off-site, student orientations, career fairs, etc. Administrative/Front Desk - 20% * Assist with accreditation visit preparation. * Assist with processing any invoices and submitting to accounts payable. * Assist with opening and closing the campus, serve as a campus point person. * Manage the community calendar(s) for the campus, make room reservations for courses and guests. * Process, reconcile and prepare incoming and outgoing mail and packages. * Assist with the oversight of front desk activities to include, but not limited to: * Provide general guidance and direction to Student Ambassadors. * Escalate any concerns including work schedules and front desk coverage. * Answer and refer incoming calls and concerns to the appropriate department. * Assist with the overall maintenance and appearance of the front desk/welcome area. * Assist with onboarding of new hires, as necessary. Exam Proctoring and Other Duties - 5% * Will also perform other duties as requested Reporting Relationships: The Support Specialist reports to the Campus Director with indirect reporting to the Dean of Nursing. The Support Specialist in collaboration of the Campus Director assists with the Student Work Study Ambassadors. The Support Specialist will work with various vertical teams to assist with campus administration. Requirements: * Minimum of two years' experience working in a fast paced, service-focused setting. * Experience in an institution of higher learning preferred. * Ability to work a flexible schedule that may include evenings and weekends. * Strong organizational skills with the ability to manage interruptions while delivering within tight deadlines. * Excellent written and verbal communication skills. * Proficient in Microsoft Office Suite, in particular, proficiency in MS Excel, Power Point and Word. * Customer or student information system experience preferred. * Ability to work independently and collaboratively as a member of a team and with other departments both in person and virtually. * Proven customer service in a professional environment. * Must be self-motivated, flexible, patient and solutions-oriented. About Us: Rasmussen University, a university accredited by the Higher Learning Commission, an institutional accreditation agency recognized by the U.S. Department of Education (********************** is dedicated to changing lives and the communities it serves through innovative educational programs. As a pioneer in career-focused education since 1900, the University is defining a new generation of higher education that focuses on competency-based education, technology and transferable skills. Rasmussen offers undergraduate and graduate programs online and in person at 20 campuses around the country. The University is designed to lift and support its students every step of the way, from each student's first credential to their last. Rasmussen is dedicated to global enrichment, serving the underserved, and meeting the evolving needs of diverse students, communities, and economies. Rasmussen encourages its students, faculty, and staff to strive for academic excellence, community enrichment and service to the public good. Rasmussen is a wholly owned subsidiary of American Public Education, Inc. (Nasdaq: APEI). For more information about Rasmussen University, please visit ****************** It is the policy of Rasmussen University to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. Rasmussen University does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.
    $45k-50k yearly est. 34d ago
  • Helpdesk Technician

    Coherent Staffing Solutions

    Support specialist job in Cape Coral, FL

    Excellent Opportunity for Helpdesk technicians Full Time Contract 8 weeks Pay: $15 or $18 depending on experience Under general supervision of the IT & Communications Manager, provides Tier 1 and 2 desktop support for users, computers, and technology for the computer environment. The Desktop Specialist is responsible for providing a variety of configuring, installing, and supporting end\-user computing solutions (i.e. hardware, software, printers, phones, and other approved end\-user hardware peripherals such as scanners, AV equipment, etc.). Performs regular maintenance and updates to operating systems, software packages and hardware while minimizing downtime and increasing productivity. Monitors the performance of the City's desktop infrastructure and make suggestions for improving efficiency. SPECIFIC DUTIES AND RESPONSIBILITIES: The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job\-related tasks other than those specifically presented in this description. Installs, tests, and repairs City hardware and software, performs routine maintenance and applies vendor updates to software to include PCI (Payment Card Industry) and PS (Public Safety) compliant computers\/profiles. Assists with the installation and configuration of VOIP equipment to include voice and video teleconferencing equipment and software. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers and administrative systems. Provides exceptional customer service in person, via phone and email as appropriate by Interacting with City staff to establish support priorities and explain the capabilities and limitations of the available equipment and software. Responds to, completes and assists with service requests that are assigned from the ITS Helpdesk ticketing systems to maintain exceptional customer support and to meet or exceed all Service Level Agreements in place. Analyzes PC, network, software and peripheral requirements or issues. Works with IT Security staff to detect and remove viruses, malware, and other threats to the network and equipment. Participates in hardware and software reviews and recommend purchases. Analyze and make recommendations for hardware and software standardization. Assists in preparing and distributing user guides and training. Documents procedures, standards, best practices configurations, settings, installation sequences and back\-out instructions. Serves as contact for remote network locations to obtain clarification of problems and to identify solutions and\/or corrective actions. Assists as Technical Liaison between Vendors of hardware and software to include wireless vendors for connectivity with the City's mobile computers. Researches new equipment\/trends for City application and compatibility. May be required to operate a motor vehicle in performance of assigned tasks. Performs other related duties as required. MINIMUM QUALIFICATIONS: Education and Experience Associate's degree from an accredited college or university in IT, Computer Science or a related field; or High School Diploma\/GED and four (4) additional years of related experience. Five (5) years of experience in computer networking and PC troubleshooting. Licenses or Certifications CompTIA A+ Certification. Must possess a valid state driver's license and obtain a valid Florida driver's license within thirty (30) days of hire or promotion. OTHER JOB REQUIREMENTS None. PREFERRED QUALIFICATIONS None. ADDITIONAL MINIMUM QUALIFICATIONS REQUIRED: KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of: Modern office practices and procedures. Report and recordkeeping principles and techniques. Principles of microcomputer and telecommunications systems, procedures, analysis, design and programming. Networks facilities, TCP\/IP, Ethernet topology, PC hardware and software. PC applications such as Client Access, Outlook, PC Anywhere, MS Office Suite, and Internet connections. Microsoft PC\-based operating systems and Netware. Skill in: Oral and written communications for effective expression and clarity. Customer service. Troubleshooting and analysis. Ability to: Provide 24\/7 support and service when necessary. On call and standby assignments will be required. Relate to people beyond giving and receiving instructions, to include applying consistent courtesy and tact in considerable public contact and\/or confrontational situations. Be adaptable to performing under frequent deadlines and\/or in response to emergencies. Apply sound judgment and interpretation based on acquired knowledge in circumstances where limited standardization exists. Read and interpret various technical materials, ranging from moderate to complex terminology, associated with job functions. Prioritize several activities and perform under pressure. Identify and solve user problems. Utilize a variety of modern office equipment, i.e., computers, facsimile machines, copiers. Compare and\/or judge the readily observable, functional or composite characteristics of main system, remote systems, terminals and related system peripherals. Add, subtract, multiply and divide, interpret graphs and calculate decimals and percentages. Configure, operate, and install PC hardware, software and peripherals. Inspect items for proper length, width and shape, and visually read various information. Train users on and recognize, analyze and resolve problems with PC hardware and software. MINIMUM STANDARDS REQUIRED: WORK ENVIRONMENT\/ CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Tasks are generally performed in a common office environment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position involves medium physical demands, such as exerting up to 50 lbs. of force occasionally, and\/or up to 20 lbs. of force frequently, and\/or up to 10 lbs. of force constantly to move objects. Tasks require some unassisted lifting, carrying, pushing and\/or pulling of moderately heavy objects up to 50 pounds. Tasks may require prolonged periods of visual concentration and require moderate levels of eye\/hand\/foot coordination. Requires the ability to speak, hear (perceive sound) and\/or signal people to convey and exchange information; differentiate between colors or shades of color; read a variety of materials, at times complex; apply principles of rational problem\-solving; record and deliver information, explain procedures, issue and follow oral and written instructions; and communicate effectively and efficiently in Standard English. 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    $15 hourly 60d+ ago
  • Specialist, Technical Support, (Anticipated)

    Lee County Public Schools 4.0company rating

    Support specialist job in Fort Myers, FL

    Qualifications MINIMUM QUALIFICATIONS: High School diploma or equivalent. Two (2) years of experience in computer support or a related field. PREFERRED QUALIFICATIONS: Associate's degree. Advanced industry certifications in computer repair or equivalent. Relevant experience or education may be substituted to satisfy minimum qualifications. KNOWLEDGE, SKILLS, AND ABILITIES: Clear and concise oral and written communication skills; organizational and management skills. Knowledge of industry-standard networking technologies, procedures, and methodologies. Knowledge of pertinent regulations, policies, and procedures for the functional area of assignment. Knowledge of HIPAA, Public Records, Sunshine Law, FERPA, and other laws/regulations related to student and employee privacy, public information, and records retention. Knowledge of and experience with industry-standard equipment, materials, practices, computers, and applications. Ability to professionally and effectively respond to customer needs and requests for service or assistance. Ability to efficiently work independently with minimal direction or direct oversight. Ability to complete industry standard technical certifications including CompTIA A+, Network+, Security+, or equivalent. Revised: 5/31/23 Responsibilities Monitor service requests to ensure problem resolution and documentation in a quick, efficient manner. Use industry-standard tools to install, manage, update, and maintain computer hardware and software. Assist educators in planning for and use of technology in the instructional program. Manage the implementation of standard inventory, maintenance, and disaster procedures for resources. Provide staff with information about new technology developments in their specific area of responsibility through research and recommend specific hardware and software that compliment and support a diversity of instructional techniques. Recommend budget requirements and provide purchase order information for school technology planning. Coordinate with District technology support personnel in troubleshooting and maintenance of school-based wiring plans and network documentation. Use appropriate equipment to isolate and replace faulty data wiring, network equipment, and related technologies. Revised: 5/31/23 Additional Job Information $24.70, S09, 8 hours, 255 days
    $27k-38k yearly est. 13d ago
  • IT Support Technician (Part-Time, Independent Contractor)

    Hammer It Consulting, Inc.

    Support specialist job in Naples, FL

    Job Description Hammer IT Consulting, Inc. is seeking an experienced and motivated IT Support Technician to join the team as an Independent Contractor. In this role, you will be responsible for providing onsite troubleshooting, technical support, and employee training for a diverse range of client systems, including computers, servers, firewalls, networks, and cloud services. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a customer-centric approach. Job Responsibilities Identifies, troubleshoots and resolves hardware, software and network-related problems encountered by end-users of the local and wide area network, the Internet, the mainframe, PCs and Macintoshes and new computer technology. Configures and installs Windows workstations and Macintosh operating systems in response to the demands of a complex network design. Works with and troubleshoots a number of software products. Setup and maintain IT Security Software Solutions, Firewalls, Routers, and Access Points. Trains end-users on the use and features of the various operating systems and applications on the various platforms. Performs primary network system administration on network servers as needed. Installs, certifies and troubleshoots network cabling infrastructure, including a wide variety of local area network equipment and software. Frequently works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions. Works with software manufacturers to resolve application problems to meet end-user daily computing needs. Optimizes computer usage by researching and recommending enhancements to system capabilities and performance. Qualifications Bachelor's degree in Computer Science or a related field of study preferred. 2 years of direct work experience in a network environment. At least two major manufacturer certifications (Microsoft MCSA, Cisco CCNA, CompTIA Network+, CompTIA A+, CompTIA Security+). Strong problem identification, troubleshooting and problem resolutions skills. Able to build and maintain lasting relationships with customers. Ability to work individually and as part of a team. Must possess a valid FL driver's license and vehicle. Must display sophisticated writing and interpersonal communication skills. Excellent organizational skills and ability to work independently. Ability to learn quickly, multi-task and take on new responsibilities. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $32k-52k yearly est. 21d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Support specialist job in Naples, FL

    This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $34k-46k yearly est. 1h ago
  • Peer Specialist

    Charlotte Behavioral Health Care 3.8company rating

    Support specialist job in Punta Gorda, FL

    Job Details 1700 EDUCATION AVE - PUNTA GORDA, FL Full Time High School $16.25 - $17.82 Hourly Up to 25% Day Nonprofit - Social ServicesDescription Make a lasting difference in the lives of individuals in recovery. Join our mission-driven team! The Peer Specialist serves as a vital member of the Substance Use and Court Services program, providing peer-based support to individuals with substance use disorders (SUD), mental health (MH) disorders, and may also be involved in the judicial system. This role uses lived experience to engage individuals in recovery, offer encouragement, promote self-advocacy, and support treatment goals. The Peer Specialist assists with community reintegration, facilitates group discussions, attends court proceedings, and ensures individuals feel supported through their recovery journey. The work occurs across office, court, and community settings and is rooted in recovery-oriented principles and collaboration with a multi-disciplinary team. What We Offer Competitive salary and sign-on bonus. Comprehensive Benefits: Health, dental, vision, and life insurance. Paid Time Off (PTO) and 11 paid holidays. 403(b) Retirement Plan with 9% employer contribution (for eligible staff). Employer-sponsored contributions to a Health Savings Account (HSA) with qualifying plans. Tuition reimbursement, Public Service Loan Forgiveness (PSLF) eligibility, and HRSA loan repayment opportunities. Qualified Supervisor to provide clinical supervision for licensure candidates. Career Growth Opportunities: We invest in our leaders! Qualifications High school diploma or equivalent. Ability to become a Certified Recovery Peer Specialists within one (1) year of employment. One (1) year experience working with individuals in recovery from SUD or MH required. Two (2) years in personal recovery required. Must maintain high standards of ethical and professional conduct, while adhering to agency policies and procedures. Ability to work independently and as part of a team, in collaboration with other community partners. Ability to manage stressful situations and display appropriate work demeanor and boundaries. Strong understanding of confidentiality, personal boundaries, and peer ethics. Ability to demonstrate excellent customer service. Ability to pass a level II Background clearance and drug test.
    $16.3-17.8 hourly 60d+ ago
  • Specialist, Technical Support

    Lee County Public Schools 4.0company rating

    Support specialist job in Cape Coral, FL

    140jobs found.Search Results List140 rows Job TitleBiology, (Anticipated) Job ID20253706 LocationBonita Springs High DepartmentBonita Springs High Job FamilyInstructional Posted Date11/07/2025 Job TitleCustodian Job ID20253616 LocationVillas Elementary DepartmentVillas Elementary Job FamilyNonInstructional, NonAdmin Posted Date11/07/2025 Job TitleCustodian, (Anticipated) Job ID20253705 LocationTanglewood Elementary DepartmentTanglewood Elementary Job FamilyNonInstructional, NonAdmin Posted Date11/07/2025 Job TitleESE, (Prekindergarten Handicapped) Job ID20253707 LocationEarly Childhood Learning Serv DepartmentEarly Childhood Learning Serv Job FamilyInstructional Posted Date11/07/2025 Job TitleInterpreter (Deaf and Hard of Hearing) Job ID20252673 LocationFort Myers High DepartmentFort Myers High Job FamilyNonInstructional, NonAdmin Posted Date11/07/2025 Job TitleLanguage Arts Job ID20253704 LocationThree Oaks Middle DepartmentThree Oaks Middle Job FamilyInstructional Posted Date11/07/2025 Job TitleWrestling Assistant Coach (Boys) Job ID20253709 LocationEstero High DepartmentEstero High Job FamilyCasual Employee Posted Date11/07/2025 Job TitleWrestling Assistant Coach (Girls) Job ID20253708 LocationEstero High DepartmentEstero High Job FamilyCasual Employee Posted Date11/07/2025 Job TitleBaseball Assistant Coach Job ID20253695 LocationIsland Coast High DepartmentIsland Coast High Job FamilyCasual Employee Posted Date11/06/2025 Job TitleBasketball Assistant Coach, (Boys) Job ID20253694 LocationIsland Coast High DepartmentIsland Coast High Job FamilyCasual Employee Posted Date11/06/2025 Job TitleDean, Student Discipline Job ID20253701 LocationIsland Coast High DepartmentIsland Coast High Job FamilyInstructional Posted Date11/06/2025 Job TitleESE, (Autism Spectrum Disorder), (Social Functioning) Job ID20253699 LocationCape Elementary DepartmentCape Elementary Job FamilyInstructional Posted Date11/06/2025 Job TitleElectrician, (Anticipated) Job ID20252586 LocationMaintenance DepartmentMaintenance Job FamilyNonInstructional, NonAdmin Posted Date11/06/2025 Job TitleInstructional Support, (ESE), (Anticipated) Job ID20253700 LocationN Fort Myers Acad for the Arts DepartmentN Fort Myers Acad for the Arts Job FamilyNonInstructional, NonAdmin Posted Date11/06/2025 Job TitleInstructional Support, (Prekindergarten), (Anticipated) Job ID20253703 Location DepartmentBonita Springs Elementary Job FamilyNonInstructional, NonAdmin Posted Date11/06/2025 Job TitleInstructional Support, ESE (Anticipated) Job ID20253697 LocationDr Carrie D Robinson Littleton DepartmentDr Carrie D Robinson Littleton Job FamilyNonInstructional, NonAdmin Posted Date11/06/2025 Job TitleMath Job ID20253702 LocationFort Myers Middle DepartmentFort Myers Middle Job FamilyInstructional Posted Date11/06/2025 Job TitleSpecialist, Behavior (Anticipated) Job ID20253274 LocationDr Carrie D Robinson Littleton DepartmentDr Carrie D Robinson Littleton Job FamilyInstructional Posted Date11/06/2025 Job TitleSpecialist, Support (Transportation) Job ID20253698 LocationTransportation DepartmentTransportation Job FamilyNonInstructional, NonAdmin Posted Date11/06/2025 Job TitleTechnician,Chillwater and HVAC Job ID20250307 LocationMaintenance DepartmentMaintenance Job FamilyNonInstructional, NonAdmin Posted Date11/06/2025 Job TitleVocational Automotive Mechanics Job ID20252855 LocationFort Myers Technical College DepartmentFort Myers Technical College Job FamilyInstructional Posted Date11/06/2025 Job TitleWorker, Sites Job ID20253693 LocationFort Myers Middle DepartmentFort Myers Middle Job FamilyNonInstructional, NonAdmin Posted Date11/06/2025 Job TitleWorker, Sites Job ID20252590 LocationMaintenance DepartmentMaintenance Job FamilyNonInstructional, NonAdmin Posted Date11/06/2025 Job TitleWrestling Assistant Coach (Boys) Job ID20252108 LocationIsland Coast High DepartmentIsland Coast High Job FamilyCasual Employee Posted Date11/06/2025 Job TitleAssistant Supervisor, Maintenance (Grounds) Job ID20253619 LocationMaintenance DepartmentMaintenance Job FamilyNonInstructional, NonAdmin Posted Date11/05/2025 Job TitleAssistant Supervisor, Maintenance (Sites) Job ID20253618 LocationMaintenance DepartmentMaintenance Job FamilyNonInstructional, NonAdmin Posted Date11/05/2025 Job TitleBeach Volleyball Assistant Coach, (Anticipated) Job ID20253685 LocationBonita Springs High DepartmentBonita Springs High Job FamilyCasual Employee Posted Date11/05/2025 Job TitleBeach Volleyball Head Coach, (Anticipated) Job ID20253687 LocationBonita Springs High DepartmentBonita Springs High Job FamilyCasual Employee Posted Date11/05/2025 Job TitleESE, (Specific Learning Disabled) Job ID20253164 LocationG Weaver Hipps Elementary DepartmentG Weaver Hipps Elementary Job FamilyInstructional Posted Date11/05/2025 Job TitleFee Based Program Instructor Job ID20252817 LocationDr Carrie D Robinson Littleton DepartmentDr Carrie D Robinson Littleton Job FamilyCasual Employee Posted Date11/05/2025 Job TitleHistory, (Anticipated) Job ID20253688 LocationLehigh Senior High DepartmentLehigh Senior High Job FamilyInstructional Posted Date11/05/2025 Job TitleInstructional Support (ESE) Job ID20253692 LocationCaloosa Elementary DepartmentCaloosa Elementary Job FamilyNonInstructional, NonAdmin Posted Date11/05/2025 Job TitleInstructional Support, (ESE), (Anticipated) Job ID20253454 LocationVeterans Park Acad for Arts DepartmentVeterans Park Acad for Arts Job FamilyNonInstructional, NonAdmin Posted Date11/05/2025 Job TitleLanguage Arts Job ID20253608 LocationVeterans Park Acad for Arts DepartmentVeterans Park Acad for Arts Job FamilyInstructional Posted Date11/05/2025 Job TitlePlumber Job ID20253610 LocationMaintenance DepartmentMaintenance Job FamilyNonInstructional, NonAdmin Posted Date11/05/2025 Job TitleSenior Coordinator, Community Partnerships Job ID20253691 LocationStrategy DepartmentStrategy Job FamilyAdministrator Posted Date11/05/2025 Job TitleSpecialist, Stock Control Job ID20253475 LocationFood Services DepartmentFood Services Job FamilyNonInstructional, NonAdmin Posted Date11/05/2025 Job TitleTennis Head Coach, (Girls) (Anticipated) Job ID20253686 LocationBonita Springs High DepartmentBonita Springs High Job FamilyCasual Employee Posted Date11/05/2025 Job TitleWorker, Sites (Anticipated) Job ID20253690 LocationBonita Springs High DepartmentBonita Springs High Job FamilyNonInstructional, NonAdmin Posted Date11/05/2025 Job TitleBefore and After Care Program Instructor Job ID20253679 LocationThe Alva School DepartmentThe Alva School Job FamilyCasual Employee Posted Date11/04/2025 Job TitleCustodian Job ID20253680 LocationG Weaver Hipps Elementary DepartmentG Weaver Hipps Elementary Job FamilyNonInstructional, NonAdmin Posted Date11/04/2025 Job TitleESE, (Varying Exceptionalities), (Anticipated) Job ID20253293 LocationTrafalgar Middle DepartmentTrafalgar Middle Job FamilyInstructional Posted Date11/04/2025 Job TitleEnvironmental Education Field Assistant, (Anticipated) Job ID20253681 LocationSchool Choice & Administration DepartmentSchool Choice & Administration Job FamilyCasual Employee Posted Date11/04/2025 Job TitleMath Job ID20253538 LocationBonita Springs Md CntrForArts DepartmentBonita Springs Md CntrForArts Job FamilyInstructional Posted Date11/04/2025 Job TitlePool-SW FL Public Service Programs Instructor Job ID20253682 LocationSW FL Public Service Academy DepartmentSW FL Public Service Academy Job FamilyCasual Employee Posted Date11/04/2025 Job TitleSpecialist, Behavior, (Anticipated) Job ID20253291 LocationTrafalgar Middle DepartmentTrafalgar Middle Job FamilyInstructional Posted Date11/04/2025 Job TitleBeach Volleyball Assistant Coach Job ID20252543 LocationEstero High DepartmentEstero High Job FamilyCasual Employee Posted Date11/03/2025 Job TitleCustodian, (Anticipated) Job ID20253676 LocationFort Myers Beach Elementary DepartmentFort Myers Beach Elementary Job FamilyNonInstructional, NonAdmin Posted Date11/03/2025 Job TitleDirector, Capital Planning & Maintenance Job ID20253451 LocationOperations DepartmentOperations Job FamilyAdministrator Posted Date11/03/2025 Job TitleESE, (Hospital/Homebound), (Open-End), (Anticipated) Job ID20253677 LocationCounty Wide Exc Child Prog DepartmentCounty Wide Exc Child Prog Job FamilyInstructional Posted Date11/03/2025 more
    $27k-38k yearly est. 42d ago

Learn more about support specialist jobs

How much does a support specialist earn in Fort Myers, FL?

The average support specialist in Fort Myers, FL earns between $24,000 and $69,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.

Average support specialist salary in Fort Myers, FL

$41,000

What are the biggest employers of Support Specialists in Fort Myers, FL?

The biggest employers of Support Specialists in Fort Myers, FL are:
  1. Grandbridge Real Estate Capital
  2. Volkert
  3. Fort Myers Broadcasting Co
  4. Surgical Information Systems Careers
  5. Lee County Schools
  6. Rasmussen Co Inc
  7. Children's Network
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