Support specialist jobs in Fremont, CA - 1,214 jobs

A leading intellectual property firm located in California seeks candidates proficient in engineering and law for roles that intersect with technology giants. The ideal applicant will possess a degree in a relevant field and the capability to engage with technical and legal aspects of cutting-edge technologies including AI and robotics. This position promises opportunities in diverse fields including clean energy and healthcare innovation. #J-18808-Ljbffr

At Apple, we work every day to create products that enrich people's lives. Our Apple Ads group makes it possible for people around the world to easily access informative and imaginative content on their devices while helping publishers and developers promote and monetize their work. Our technology and services power advertising in the App Store, Apple News, and Apple TV. Our platforms are highly‑performant, deployed at scale, and setting new standards for enabling effective advertising while protecting user privacy. Launched in 2016, Apple Ads is an easy, efficient and fast‑growing platform for app discovery. Apple Ads is becoming the app promotion platform of choice for iOS developers. Apple is a place where extraordinary people gravitate in order to do their best work. If you are excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job! Apple is redefining advertising on mobile devices while reaching hundreds of millions of iPhone and iPad users around the world. Through Apple Advertising, advertisers and publishers get access to the most engaged consumers in the market. We're looking for a Platform Specialist with demonstrated success to join the Strategic Accounts team in our Apple Ads business. Description The Platform Specialist team is essential to the business success, combining their abilities of analyzing data, optimizing accounts and articulating this in clear and simple terms with clients directly. With a focus on driving client growth and delivering best‑in‑class customer service, you'll have a hands‑on, client‑facing account management role with direct and agency customers. The Platform Specialist is responsible and accountable for owning, growing and developing our key, strategic accounts across the AMR market. You will own and grow a book of business through making recommendations to clients on how to best optimize their campaigns to hit their business goals, while also forging long‑term partnerships both in person and virtually. You will work closely with Client Partners who act as our frontline business development team. You will also partner closely with cross‑functional teams such as marketing and product, delivering back‑market sentiment on our products. You will be part of an inclusive and open team culture, with results‑focused behaviors that ensure the business hits its revenue and customer satisfaction targets. Minimum Qualifications 5‑7+ years experience in performance media sales with at least 3 years experience using a self‑serve type platform. Strategic selling proficiency working with performance advertisers as well as advertising agencies. Bachelors Degree or equivalent work experience. Preferred Qualifications Excellent communication and presentation skills - both in‑person with travel, on video conference, and over‑the‑phone. Maintain high level of outreach via email, phone and in‑person meetings to ensure revenue growth, account activation, and strong business pipeline across existing and new business. Very professional and positive demeanor. Lead senior‑level decision maker relationships in‑person with travel and completing quarterly business reviews and joint business plans. Handle day‑to‑day relationships in‑person and virtually with clients and agencies in the performance marketing space. Work closely and with a high degree of collaboration with your Manager & Platform Specialist team in‑person and virtually to ensure proper execution and alignment with customer business goals and objectives. At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $152,400 and $229,400, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant. Apple accepts applications to this posting on an ongoing basis. #J-18808-Ljbffr

A leading tech company in San Francisco seeks an Application Support Specialist. The role ensures smooth software and hardware operations, provides end-user support, and coordinates with development teams. Responsibilities include troubleshooting, documenting resolutions, and participating in product testing. Ideal candidates have expertise in customer service, problem analysis, and technical support, contributing to enhanced user experience and satisfaction. #J-18808-Ljbffr

About the Company DTEN is a developer of enterprise collaboration solutions that is changing the way teams connect, communicate and collaborate. With highly integrated, AI-powered technologies, DTEN helps teams bridge global organizational challenges of time and place. DTEN solutions provide high quality real-time, interactive, face to face experiences for teams to work together, from anywhere in the world, in the most creative and efficient ways. We pride ourselves on delivering exceptional solutions to our clients and maintaining long-term relationships built on trust and satisfaction. As we continue to grow, we are searching for a Sr leader to grow with us. About the job What you will bring The Head of Customer Success and Support will be a “Hands-On” leadership role responsible for the overall performance of DTEN's Service Desk, and Customer Support Teams. Driving retention, expansion, and World-Class customer experience across the lifecycle of our valuable clients. This role blends strategic ownership and day-to-day operations in a fast-paced Startup environment. Critical to success will be fostering a culture of role ownership, entrepreneurship, continuous improvement, and measurable results. Responsibilities Lead and scale the service desk and customer support teams to deliver responsive, high-quality support across multiple channels (ticketing, Phone, Chat, and email) Own support and success KPIs such as First Response Time, Time to Resolution, CSAT, NPS, renewal rates, and net revenue retention. Design, document and refine standard operating procedures, playbooks, and escalation paths for reactive and proactive support. This will include self-service, knowledge base, and AI-assisted support tools Partner and provide continuous support to Sales regions globally. Addressing inquiries, resolving issues, and aligning on customer outcomes with each Geo Lead and respective teams. Lead customer onboarding for DTEN Hardware and Software solutions, ensuring smooth deployment, adoption and time to value for new customers and partners Own the process for Orbit, our award winning Hardware and Software assurance platform. Take responsibility for service offerings, and partner with sales to deliver full cycle support. Act as the Senior escalation point for critical incidents, VIP accounts, and conflict resolutions. Own the coordination efforts with Product, Engineering, Operations, and Leadership to drive timely resolution and clear communication Collaborate with Product Teams to channel customer and partner feedback into the roadmap, beta programs, and launch readiness, ensuring Support and Success teams are enabled for new product releases. Hire, mentor, and develop team members, creating an environment of accountability, coaching, and career development aligned to DTEN's growth mindset culture Culture and Working Style Operate as an Owner, taking end-to-end responsibility for customer outcomes and the performance of the Support and Service Organization Embrace the Startup, entrepreneurial mindset by testing new ideas, iterating quickly, and implementing scalable processes and tools as DTEN continues to grow. Foster customer-centric, collaborative culture that works cross-functionally with Sales, Product, Engineering, and Operations stakeholders to deliver a seamless customer experience Champion continuous learning, feedback, and innovation within the team, encouraging experimentation with automation, AI, and self-service to enhance efficiency and experience Requirements Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or related field. 5+ years of experience in Customer support, Service Desk, Operations, or a related role at a fast-moving and high-growth technology company Proficiency in data analysis tools and techniques, such as Excel, SQL, or BI platforms (Tableau). Experience working with CRM systems, particularly Salesforce Strong analytical skills with the ability to translate data into actionable insights Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and manage upwards Detail-oriented with a focus on accuracy and precision. Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.

A leading tech company in Mountain View is seeking a Customer Value Analyst to influence business strategy through financial modeling and data analytics. The role requires expertise in data analysis and experience in machine learning. You will be responsible for delivering insights on key initiatives, collaborating with cross-functional teams, and supporting strategic decisions. Competitive salary range is $117,000-$167,000 plus bonus and equity. #J-18808-Ljbffr

A leading healthcare organization in San Francisco seeks an Analyst I to support and improve their technical infrastructure. This part-time role involves troubleshooting hardware and software issues, managing user accounts for new hires, and ensuring systems reliability. Candidates should hold a Bachelor's degree in Computer Science with proven experience in technical support, particularly in a non-profit environment. This position offers an hourly compensation range of $33 to $38.50. #J-18808-Ljbffr

A leading tech company in San Francisco seeks a Frontend Developer to lead design and implementation of user interfaces. The role demands 4-8 years of experience with React, TypeScript, and a strong emphasis on product design. Ideal candidates will excel in mentoring and establishing best practices in a fast-paced environment. You will shape the frontend culture and directly impact user experiences in a collaborative atmosphere. #J-18808-Ljbffr

You drive the strategy, Spark does the stakeholder updates. The AI for PMs. We are looking for an IT Operations Specialist who is proactive, resourceful, and excited to support a fast-growing global company. You'll be the primary IT point of contact for our San Francisco office, ensuring our team has a seamless technology experience - whether that's setting up laptops, maintaining AV systems, supporting SaaS access, or coordinating with vendors and logistics partners. This role is hands‑on and varied: you'll support day‑to‑day IT requests, maintain our office technology environment, and work closely with a distributed IT team across North America and Europe. You'll also help drive the way our IT operations scale - expanding automation, enhancing service desk capabilities, and using AI agents to streamline workflows and processes across the company. On a Typical Day, You Will… Purchase, track, and deploy laptops, peripherals, and IT/AV equipment Manage shipping, receiving, and logistics for onboarding/offboarding and remote team members Maintain and troubleshoot office AV systems (conference rooms, Zoom Rooms, displays, audio equipment) Process employee support tickets related to devices, access, connectivity, and SaaS tools Handle access management in Google Workspace, Okta, and other internal systems (Zoom, Notion, 1Password, Envoy, etc.) Be the process owner for onboarding and offboarding Write internal documentation and help improve operational workflows Support office infrastructure such as Wi‑Fi, printers, and shared devices Maintain a clear and accurate IT asset inventory Work closely with Office Management, People Ops, Security, and Workplace teams Communicate with external vendors to coordinate purchases, repairs, and service requests Identify recurring issues and implement automation or self‑service solutions where possible (e.g., scripted workflows, MDM automations, AI/agent‑driven support) Help build and improve our service desk experience, including optimizing ticket routing, creating knowledge‑base content, and piloting tools like Glean or agent‑based IT support Evaluate and recommend opportunities for tool consolidation, cost savings, and improved vendor partnerships Proactively improve IT operations by analyzing patterns, reducing manual workload, and standardizing systems and processes About You Experience in IT Operations, Desktop Support, or Helpdesk roles Comfortable working independently and taking ownership of your responsibilities Familiar with mac OS and iOS environments Working knowledge of Google Workspace, Okta, Slack, Zoom, and SaaS administration You are independent, proactive, and able to take ownership without micro‑management Basic networking knowledge (LAN, Wi‑Fi, VPN) Strong communication skills and a helpful, customer‑first attitude Organized and reliable, with solid time and task management Interest in leveraging automation, modern IT tools, or AI‑driven workflows to improve efficiency and employee experience Nice to have Experience with MDM systems (e.g., Kandji, Jamf, Intune) Prior involvement in office setups, expansions, or relocations Understanding of IT security best practices Exposure to service desk platforms, workflow automation tools, or AI/agent‑based work automation systems (e.g. Glean) Experience improving IT operations through process standardization, tooling rationalization, or vendor optimization The expected base pay range for this position in the San Francisco area is $97,400 - $129,100. In addition to the base pay, this role is eligible for competitive equity awards and benefits. Productboard's pay ranges are determined by role, level, and location. Within the range, the successful candidate's starting base pay will be determined based on factors including job‑related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. About Productboard At Productboard, we're on a mission to help product teams build exceptional products with clarity and confidence. As the leading intelligent product management platform, we empower over 4,000 companies, including Salesforce, SAP, Autodesk, and Kroger, to understand what customers need, prioritize what to build next, and align everyone around a shared roadmap. Headquartered in San Francisco with offices in Prague and Brno, Czechia, we're backed by some of the world's most respected investors, including Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, Tiger Global, and Dragoneer. We're proud to be consistently recognized as one of the best places to work by BuiltIn and Comparably, and to count ourselves among the world's leading unicorn companies. Well‑funded and financially disciplined, we have the stability and runway to build boldly for the long term. Over the past few years, we've rearchitected our platform from the ground up to serve enterprise scale and set the foundation for the next era of product management. Now we're entering an exciting new phase with Productboard Spark, our AI‑first, agentic experience that transforms how product teams work. Spark is a true collaborator that deeply understands your product context, company strategy, and customer needs, helping teams move faster and make smarter, more confident decisions. Join us as we build the future of product management. About our culture Imagine working in a place where everything matters - most importantly, you. At Productboard, values aren't just something we like to talk about, they're something we live and breathe. We believe in creating a work environment where: People feel empowered, supported, and included Trust and transparency are built into the way we work Creativity, curiosity, and continuous improvement are encouraged and nurtured every day Forming our company values was a group effort, with every employee allowed to contribute. From profit‑sharing initiatives, like stock options, to open calendars and communication, we don't waste time on politics or ego. We champion openness by sharing our goals, successes, and failures. Join colleagues who are passionate about what they do. Team members who are invested in their work environment, and the future of Productboard. Help shape our company, culture, and product! We are an equal opportunity employer and champion equity. We aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based on gender identity, race, color, religion, age, sexual orientation, non‑disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change. #J-18808-Ljbffr

LITIGATION DOCKETING SPECIALIST (San Francisco) MANAGING ATTORNEY'S OFFICE Debevoise & Plimpton LLP is a premier law firm with market-leading practices and a global perspective. Our clients look to us to bring a distinctively high degree of quality, intensity and creativity to resolve legal challenges effectively and cost efficiently. We believe in hiring talented and dedicated individuals as members of our administrative community. We draw on the strength of our culture and structure to deliver the best of our firm to our lawyers and clients through true collaboration. The firm is seeking a full-time experienced Litigation Docketing Specialist to become part of the Managing Attorney's Office. The Litigation Docketing Specialist will sit in the firm's San Francisco office and will be expected to interact professionally with administrative staff and lawyers. This is a non-exempt position and reports to Counsel, Managing Attorney. Responsibilities include but are not limited to: Entering data into the firm's docketing and calendaring system. Performing electronic court filings in federal, state and appellate courts. Responding to requests for recommendations of experts, arbitrators and other outside counsel. Monitoring cases and retrieving documents with the use of various online resources. Serve documents and file documents in court. Assisting with maintenance of corporate diary. Assisting with procedural and filing requirements of California state and federal courts. Requirements: Bachelor's degree or equivalent work experience. Minimum 1-2 years of litigation docketing specialist experience required. Experience with Court Management System such as CourtAlert, eDockets or CompuLaw. Westlaw and/or Lexis. PACER and any of the main California state court e-filing vendors (e.g., OneLegal). Court running experience. Familiarity with California procedural codes and Fed. R. Civ. P. as pertinent to docketing and calendaring. Familiarity with Outlook, Word, Excel. Data entry experience. Strong client service ethic. Ability to learn and retain detailed information about court procedures and documentation. Strong organizational and communication skills. Ability to juggle multiple tasks and deadlines, the ability to work effectively as a member of a team, and the ability to work well under pressure. Ability to work paid overtime, occasional nights and weekends, and flexibility in starting time (as needed). TO APPLY: A resume and cover letter are required to apply for this position. Please tell us where you saw this posting and send required materials to: Human Resources Ahan Kim Morris, Talent Manager ********************** Debevoise & Plimpton LLP 650 California Street Suite 3100 San Francisco, CA 94108 Debevoise & Plimpton LLP is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other legally protected category in accordance with U.S. law.

Introduction Your role and responsibilities Territory management of assigned accounts. Responsibilities include responding to inbound client requests and contacting clients proactively to sell more services. Seller needs to be familiar with TLS offerings and selling solutions across the portfolio. This includes sales of logo services, including renewals and net new offerings, and sales of non-IBM/multi-vendor support (MVS) renewals and net new offerings. Required use IBM Sales Cloud (ISC) to update and progress sales records. Candidate must be able to produce good sales record hygiene and utilize ISC to include comments that reflect client status, action items, sales stage, and steps left to win the opportunity. Records must reflect accurate financial view of the opportunity, including a view of current quarter and next quarter revenue projections. Candidate must be able to review records with management on a weekly or as needed basis. Display excellent oral, written, and face to face communication skills. Be able to talk with clients about a wide range of solutions, identify and solve client problems. Be able to build relationships with clients to further business with IBM TLS. Candidate should be able to team with colleagues across the TLS organization, including service delivery, pricing, quote to cash teams, Brand Specialist, Systems, and other IBM sales colleagues to help progress opportunities. Maintain 80% or higher renewal rate. Required technical and professional expertise Candidate should be proficient with tools such as Conga, IBM Sales Cloud, Microsoft Office products (Word, Excel, PowerPoint), Outlook, WorkFlow Connect, AccessHub, IERP, Checkpoint, SAP, Upsell Discount and Optimization tool/process, and other tools required for job performance. Preferred technical and professional experience Display excellent oral, written, and face to face communication skills. Be able to talk with clients about a wide range of solutions, identify and solve client problems. Be able to build relationships with clients to further business with IBM TLS. IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. #J-18808-Ljbffr

Pay Range: $26.00 - $28.00 per hour Bonus: $150 Sign-On Bonus & $150 Retention Bonus Insight Global is seeking to hire a Support Coordinator to support one of our clients. This role works directly with youth and caregivers in home and community settings to implement individualized plans of care. This position provides behavioral and emotional interventions, models positive strategies for caregivers, and supports youth participation in age-appropriate activities. Responsibilities include: Direct Support & Intervention Meet with youth and caregivers per program and plan requirements. Implement interventions as outlined in individualized service plans. Transfer skills and model interventions for caregivers and family members. Conduct therapeutic sessions with youth and caregivers when indicated. Support youth participation in age-appropriate and therapeutic activities. Provide transportation for youth to appointments and service-related activities as approved. Collaboration & Communication Participate in Child and Family Team (CFT) meetings and other case consultations. Communicate regularly with supervisors and team members regarding youth progress and needs. Report incidents and program concerns promptly to Supervisor. Maintain professional and supportive relationships with youth, families, and community partners. Documentation & Compliance Complete timely and accurate contact notes that meet program and funder standards. Maintain productivity and documentation requirements. Adhere to confidentiality and HIPAA standards at all times. Complete administrative paperwork such as time sheets, mileage logs, schedules, and expense reports accurately and on time. Professionalism & Agency Representation Attend required meetings, supervision, and training sessions. Demonstrate sensitivity to cultural differences and family dynamics. Ensure youth safety and support trauma-informed care practices in all settings. Must Haves: Bachelor's degree in a related field Two (2) years of full-time equivalent experience in a behavioral health-related field. Ability to work evenings and weekends as needed. Complies with all federal, state, and county regulations, including periodic background and sanction checks. Strong knowledge of crisis assessment, trauma-informed care, and safety planning. Meets all state-required employment conditions, including: DOJ fingerprint and Child Abuse Index clearance TB/Health physical Valid CA Driver's License, acceptable driving record, and proof of insurance Plusses: Previous work in residential, STRTP (short term residential therapeutic program) , or community-based youth programs. Training in trauma-informed care, behavioral interventions, or family engagement strategies. Experience providing direct support or counseling to children and adolescents. Support Counselor Support Coordinator Team B - Swing #1 - Non-exempt, Wed-Sat, 2:30 PM - 11:30 PM Support Coordinator Team B - NOC #1 - Non-exempt, Wed-Sat, 10:30 PM - 7:30 AM Support Coordinator Team B - NOC #2 - Non-exempt, Wed-Sat, 10:30 PM - 7:30 AM

About Us: Notion helps you build beautiful tools for your life's work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email-with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money. In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays. About the Role: The Head of Support, AMER will design and own the strategy for leading and scaling a high-impact team of technical and general support agents across two hubs in AMER. As the senior CX leader in-region, you will set the vision, define the operating model, and drive execution in close partnership with Global CX, AMER CS and Sales Leadership and the Regional GMs. You will shape and govern the regional support strategy end to end, ensuring it aligns with our global standards while reflecting the unique needs of AMER customers. You will collaborate closely with the APAC and EMEA Heads of Support to define and maintain a cohesive global operating cadence. You will champion and accelerate the growth of CX within our AMER region, including leading cross-functional initiatives that elevate both the agent and customer experience. The successful candidate will bring extensive experience leading with data, entering and scaling new AMER markets, and developing managers and senior ICs into a consistently high-performing, values-driven organization. This role might be required to travel across NAMER. What You'll Achieve: Design and own the long-term vision, strategy, and roadmap for Support in AMER, and build the organizational structure and leadership bench to deliver against it Lead and develop a distributed support organization, ensuring clear accountability, effective communication, and strong engagement across locations Manage and optimize technical and non-technical resources in AMER, ensuring consistent attainment of SLAs and KPIs across both technical and general support teams Define, set, and continuously refine quarterly and annual targets; partner with sales, success, product, and engineering leadership to drive sustained performance and continuous improvement in the region Architect and execute our upmarket strategy in AMER, including developing and scaling Enterprise and Premium Support-specific strategies, processes, and policies Maintain and refine the rhythm of the business and global operating cadence in partnership with other market leads and revenue operations, ensuring consistency in information sharing, forecasting, and reporting Expand AMER support to new offices, leading workforce management, implementation and establishing hiring profiles, career ladders, etc. Represent the Voice of the Customer and influence Product & Engineering roadmap, working closely with User Operations Identify, scope, and drive innovative cross-functional programs that solve ambiguous and open-ended agent and customer problems, from discovery through execution and measurement Provide executive-level oversight of major incidents and participate in the global on-call rotation to cover incidents, ensuring high-quality communication and follow-through with customers and stakeholders Act as a senior CX point of contact for customer sales conversations, escalations, complaints, etc. as well as for internal stakeholders conversations Skills You'll Need to Bring: 8-10 years of progressive leadership experience building, scaling, and leading high-performing technical support organizations, including leaders and ICs at various stages of their careers 4+ years owning and leading the AMER market within a global CX or Support organization Demonstrated ability to design, implement, and scale robust cross-functional processes spanning go-to-market and technical teams Proven track record of using data and market insights to shape strategy, influence senior stakeholders, and adapt operations to represent the unique variation in the AMER market Ability to independently own, scope, and drive complex, multi-quarter initiatives while also delegating and empowering leaders and team members to deliver results Strong executive presence with the ability to influence and align technical and non-technical audiences of all levels through clear narratives and data-driven recommendations Deep user-centric mindset with a passion for designing experiences that materially improve customer quality of life Strong analytical, debugging, and problem-solving skills, with experience interrogating data and systems to identify and resolve root causes Experience designing customer and ticket journeys spanning from Tier 0 - AI generated self-serve support to highest point of escalation Ability to analyze server and client application logs and identify the root cause of errors Advanced data reporting and data analytics skills, with experience defining and monitoring the metrics that matter at regional and global levels Ability to guide and coach teams to balance user expectations with policies, compliance boundaries, and business constraints Nice to Haves: Experience launching and scaling a SaaS product in new markets within a global company Strong knowledge of Linux, APIs, NoSQL, MySQL and similar open source technologies Knowledge of Single Sign-on including OAuth, SAML, and SCIM Experience writing or reviewing scripts using one or more of the following languages: Python, Java, Javascript, or Typescript Familiarity with Notion as a product and platform Knowledge of AI-native Support tools and gen AI chatbots We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated base salary range for this role is $220,000-260,000 per year. By clicking "Submit Application", I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion's Global Recruiting Privacy Policy. #LI-Onsite #J-18808-Ljbffr

We're looking for an experienced Customer Support Engineer to serve as Tier 2 support for Impart Security's growing customer base. You'll be the technical expert who helps customers successfully operationalize our Application Protection Platform in complex production environments. Your Impact Serve as the escalation point for complex technical issues requiring deep systems expertise Enable customer success through expert guidance on platform implementation and optimization Solve sophisticated operational challenges that help customers maximize security coverage and performance Bridge the gap between customer environments and our engineering team for critical issues Your Core Responsibilities Provide expert Tier 2 technical support for complex installation, configuration, and operational issues Troubleshoot service interruptions and performance problems in customer production environments Guide customers through advanced deployment scenarios involving Kubernetes, service meshes, and API gateways Analyze system performance using monitoring tools like Datadog to identify optimization opportunities Collaborate with engineering teams to resolve platform issues and implement customer-requested improvements Additional Opportunities Lead customer implementation projects for complex enterprise deployments Develop advanced troubleshooting guides and operational best practices documentation Contribute to platform reliability improvements based on customer operational insights Participate in customer architecture reviews and deployment planning sessions What You'll Bring 5+ years of systems administration experience with focus on production operations and troubleshooting Deep expertise with Kubernetes, including advanced networking, service mesh integration, and troubleshooting Strong knowledge of API gateways and proxies (Nginx, Envoy, Kong) including configuration and performance tuning Experience with eBPF technology and kernel-level debugging for network and security applications Proficiency with monitoring and observability tools, particularly Datadog, for performance analysis and troubleshooting Understanding of modules, plugins, and extensibility frameworks for network infrastructure components Experience troubleshooting complex service interruptions in distributed systems Excellent customer-facing communication skills with ability to explain complex technical concepts clearly to diverse audiences Strong empathy and patience when working with customers during high-stress situations like production outages Proven ability to remain calm under pressure and provide reassuring guidance during critical incidents Strong problem-solving skills with collaborative approach to working with customer teams Why You'll Love It Here Solve complex technical challenges at the intersection of security and infrastructure Work directly with cutting-edge technologies like eBPF and service mesh Collaborate with world-class engineering teams on platform improvements Competitive salary with performance bonuses for exceptional customer impact Comprehensive benefits and flexible work arrangements Opportunity to become a subject matter expert in application security operations No third party recruiters, please. Direct applications only. #J-18808-Ljbffr

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About Us At Air Apps, we believe in thinking bigger and moving faster. We're a family-founded company on a mission to create the world's first AI-powered Personal & Entrepreneurial Resource Planner (PRP), and we need your passion and ambition to help us change how people plan, work, and live. Born in Lisbon, Portugal in 2017 and now with offices in both Lisbon and San Francisco, we've remained self-funded while reaching over 100 million downloads worldwide. Our long-term focus drives us to challenge the status quo every day, pushing the boundaries of AI-driven solutions that truly make a difference. Here, you'll be a creative force, shaping products that empower people across the globe. Join us on this journey to redefine resource management and change lives along the way. About the Role We are looking for an ASO (App Store Optimization) Specialist to join our San Francisco team. In this role, you'll lead strategies to improve visibility, discoverability, and conversion in the Apple App Store. You'll leverage keyword research, creative testing, and data-driven insights to drive user acquisition and retention through organic channels. This role is perfect for someone who is passionate about mobile growth, detail-oriented, and excited to optimize across multiple apps that reach millions of users worldwide. Responsibilities Conduct keyword research and optimize app metadata (titles, descriptions, tags) to maximize visibility. Develop and test creative assets (icons, screenshots, app previews, CPPs) to increase conversion rates. Analyze app store performance metrics and provide actionable insights. Monitor competitors and market trends to identify opportunities for growth. Collaborate with UA, Product, and Creative teams to align ASO strategy with broader marketing initiatives. Stay on top of platform updates, industry best practices, and emerging ASO tools. Requirements Around 3+ years of experience in ASO or mobile growth marketing. Strong understanding of app store ecosystems (Apple App Store, Google Play). Experience with ASO and analytics tools (App Annie, Sensor Tower, Data.ai, etc.). Data-driven mindset with the ability to turn insights into action. Excellent communication and collaboration skills. Enthusiasm for AI, productivity, and digital tools. Based in San Francisco (onsite role). What We Offer (San Francisco) Apple hardware ecosystem for work. Annual Bonus. Medical Insurance (including vision & dental). Disability insurance - short and long-term. 401k up to 4% contribution. Air Conference - an opportunity to meet the team, collaborate, and grow together. Transportation budget Free meals at the hub Gym membership Diversity & Inclusion At Air Apps, we are committed to fostering a diverse, inclusive, and equitable workplace. We enthusiastically welcome applicants from all backgrounds, experiences, and perspectives. Application Disclaimer At Air Apps, we value transparency and integrity in our hiring process. Applicants must submit their own work without any AI-generated assistance. Any use of AI in application materials, assessments, or interviews will result in disqualification. #J-18808-Ljbffr

Vision We're creating the shift to voice as humanity's default interface. Why voice? Because voice captures the nuance, the emotion, and the humanity of interactions in ways text alone can't: voice makes technology human again. Mission We're building the platform for the future of voice technology. Our market edge is extensible, reliable infrastructure designed for the full complexity of voice interactions. 18 months, 150k developers, adding 1000 every day. Give it a try here The Role Bridge between our customers and core engineering by ensuring that customers are able to deploy assistants quickly and without friction. This role will require you to solve technical issues that arise during any phase of the customer journey and act as a champion of Vapi within the organization to identify what other use cases we can solve. Will be responsible for resolving customer support tickets across Slack, email, and Discord. Work hand-in-hand with the engineers involved in the project to ensure their technical asks are delivered. Qualifications 2+ years of hands-on experience shipping products and interacting with enterprise customers - you need to be able to deliver features and speak to enterprise teams from day 1 Quick learner: You can rapidly ramp up on what a customer's use case and requirements are in order to provide immediate value Self-starter: You take initiative to get things done and figure out what's the highest value thing to do Must have prior experience working with LLMs. Bonus: Previous technical founder of a B2B SaaS company #J-18808-Ljbffr

About us Chief is a private network of the most powerful women executives in business. Our mission is to maximize the leadership impact of our members. Our network represents more than 10,000 companies including 77% of the Fortune 100, and nearly 40% of our members are in the C-Suite. Chief has been recognized as one of TIME's 100 Most Influential Companies and one of Fast Company's Most Innovative Companies. Membership to Chief provides access to a vetted community of senior women executives and valuable insights that shape their leadership. The experience is digital and in-person, allowing members to build connections, engage in compelling discussions, and access resources in ways that are most meaningful to them. Our offerings range from executive coaching and executive education to thoughtful in-person and virtual programming and events that guide leaders through the most pressing topics in business. We have members across the United States with clubhouse locations in NYC, LA, Chicago, San Francisco, and Washington, DC. Founded in 2019, Chief is backed by renowned investors including CapitalG, General Catalyst, Inspired Capital, and Primary Ventures. Our network brings women in leadership together to share their ideas, insight, and influence, and the power of what we're doing is felt by every member of our team. Our workplace is built on being real and respectful. We help grow careers, maintain our team's wellbeing, and give everyone a seat at the table. We build teams where diverse voices, identities, perspectives, and experiences are represented and celebrated. Read more about working at Chief: ************************** About the Role The Food & Beverage Specialist's primary goal is to serve members in a warm, accommodating, professional manner. This team member must provide a consistent level of service that meets the company standards and exceeds the expectations of the members. The specialist must ultimately uphold the values and mission statement of the Company while performing positional responsibilities and adhering to operational standards. Your duties and responsibilities are the following, but not limited to Prepare and serve all food, beverages, including specialty coffees, cocktails, wine, and non-alcoholic drinks. Assist members with their ordering needs and provide knowledgeable recommendations. Maintain up-to-date knowledge of all food & beverage offerings including allergens and presentation. Conduct inventory of all bar and kitchen supplies ensuring proper stock levels. Track costs, waste, and update POS systems with menu changes and reports. Collaborate with the Clubhouse Manager to manage purchasing and inventory. Assist with food preparations and plating for daily and event menus Ensure compliance with DOH and company sanitation standards. Label and store all products following FIFO and DOH regulations. Oversee the maintenance and cleanliness of all bar and kitchen areas Support dishwashing, trash disposal, and overall kitchen organization. Participate in improvement projects and problem-solving initiatives. Implement cost-saving strategies to enhance profitability while maintaining quality. What You've Done and Enjoy Doing Must be knowledgeable about standard culinary techniques and protocols Familiar with restaurant operations Knowledge of profit and loss analysis Passion for the company's mission, positioning, and brand Strong organizational skills and excellent attention to detail Adaptable startup mindset Food Safety Certified Must be able to work a flexible schedule, including days, nights Why You\'ll Want to Work Here Competitive salary and equity Flexible vacation policy 20 weeks of paid gender neutral parental leave Full medical, dental, and vision packages, 401(k) Opportunity to work for a startup focused on driving real change for women in business Opportunity to create and attend inspiring experiences and events with leaders of the industry Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers While we're committed to remaining compliant and adhering to mandates, pay transparency is viewed as a means to disclose what's required and a fair compensation framework. At Chief, we want to hire, develop, and retain the best talent, making Chief a top destination to accelerate your career. Our compensation framework is a key part of our vision, and we continually revisit and invest in our philosophy and framework to ensure we remain competitive and relevant, on a quest to achieve our vision. The pay transparency mandates, as well as our own policies and practices, are a means of narrowing the gender pay gap and fostering an engaged and positive working environment that builds trust, on our mission to change the face of leadership. The base salary for this role is: $35.00 per hour Chief participates in the E-Verify Program in certain locations, as required by law. ********************************************* ********************************************************* #J-18808-Ljbffr

The NYU Abu Dhabi Summer Academy is an 18‑month university preparation program designed to enhance the academic profiles of highly motivated Emirati high‑school students. The program includes intensive instruction in Leadership and Public Speaking, Critical Thinking and Writing, Mathematical Reasoning for the Sciences, College Readiness and Success, and IELTS Preparation over two summers and an intervening academic year. Following a competitive admissions process, up to 90 participants are selected each year as recipients of the Sheikh Mohamed bin Zayed Scholarships for Outstanding High‑School Students, enabling them to attend the Summer Academy. Students are exposed to a culturally enriched and academically rigorous program that enhances their ability to gain admission to and perform well at top‑tier English‑language universities. The program begins during the summer following the 10th year of high school and continues for the following 18 months, with two intensive summer sessions in Abu Dhabi at the NYUAD Campus and additional online study during the academic year. Program Goals University Preparation - Students gain academic, cultural, and social skills necessary for success at top‑tier universities. Academic Preparation - Introduce accelerated study of mathematics, critical thinking, writing, the humanities, and the value of a liberal arts education. Cultural Awareness - Develop understanding of social and cultural norms of universities and build intercultural competencies. Test Preparation - Prepare students to excel on the standardized tests required for university entry. Leadership and Public Speaking - Foster confidence, personal growth, maturity, and leadership skills. Social Networking - Build a supportive and challenging social network among peers and alumni. Job Summary The Specialist will oversee all academic aspects of the Critical Thinking and Writing (CTW) course, including lesson planning, instruction, grading, feedback, and office hours for two sections of students during Summer I and Summer II. Additional responsibilities include supporting program‑related activities throughout the appointment and contributing to the educational experience of the students. Length of Appointment Approximately two mandatory meetings before the summer session starts for orientation activities. Summer Session duration: Five weeks from approximately July 6 to August 7, 2026. Principal Responsibilities Teach the CTW course to the 2026 (Summer II) and 2027 (Summer I) classes in Abu Dhabi. Adhere to the existing CTW curriculum focused on reading and writing skills foundational to a liberal arts education. Attend pre‑program meetings and training sessions. Collaborate with other CTW Specialists to ensure consistent material delivery and quality. Supervise and coordinate instruction with teaching assistants. Provide individual and group support to students and cross‑curricular projects. Deliver ongoing oral and written feedback on course assignments. Provide detailed written feedback on each student for recommendation letters prior to the end of the summer session. Assist with co‑curricular events, evening activities, excursions, short trips, and other program operations during the summer session. Oversee and support students during assigned day trips, extracurricular evening activities, and events, ensuring a safe and engaging environment. About NYU Abu Dhabi NYU Abu Dhabi is the first comprehensive liberal arts and research campus in the Middle East operated by a major American research university. Ranked in the world's top 30 universities, NYU Abu Dhabi offers a highly selective undergraduate curriculum across disciplines with a strong emphasis on research and scholarship. Qualifications Required Education, Certifications, Licensing, or Training Advanced degree (Master's or PhD) in English or a related subject. Availability to teach in Abu Dhabi during the dates listed above. Availability to provide some online instruction during the dates listed above, if necessary. Preferred Education, Certifications, Licensing, or Training Advanced degree in English or related subject. High‑school or college‑level experience teaching English. Required Work and Related Experience Demonstrated interest in cross‑cultural education and enthusiasm for teaching. Experience supervising high‑school students in a co‑curricular setting (e.g., school or after‑school program). Availability to assist with program planning prior to the start of classes. Preferred Work and Related Experience Work or internship experience teaching English as an additional language. Familiarity with online and face‑to‑face instruction. Application Instructions Applicants must submit a cover letter and curriculum vitae in PDF format. For instructions and information on how to apply, please visit the NYU Abu Dhabi career page: ************************************************************* For questions, email **************************. For more information about the program, visit: ********************************* Equal Employment Opportunity Statement NYUAD is an equal‑opportunity employer. We welcome applications from all qualified candidates and seek individuals who will contribute to the excellence and vibrancy of our academic community. Applications are welcome from all qualified candidates. Emirati candidates are encouraged to apply. Sustainability Statement NYU aims to be among the greenest urban campuses in the country and become carbon neutral by 2040. Learn more at nyu.edu/sustainability. #J-18808-Ljbffr

A leading, nationally recognized law firm with a premier intellectual property practice is seeking an experienced Trademark Docket Specialist to support the accurate and strategic management of sophisticated U.S. and international trademark portfolios. This role is integral to the success of a highly regarded trademark practice that advises innovative, market-leading companies across technology, life sciences, and emerging growth sectors. This role will be hybrid and can sit in San Francisco, Silicon Valley, Santa Monica, NYC, Boston, or DC. Key Responsibilities: Accurately docket U.S. and international trademark prosecution, maintenance, and enforcement deadlines on a daily basis Review incoming trademark correspondence and documents to identify critical dates, status updates, and required actions Maintain client-specific docketing requirements using industry-standard docketing systems Respond to inquiries from attorneys, paralegals, and staff regarding docket entries and deadlines Conduct online research using USPTO, WIPO, and other trademark databases to confirm status and retrieve relevant information Generate and distribute customized docketing reports for internal teams and clients Process and route incoming trademark-related mail and electronic communications Assist with special projects, data audits, system clean-ups, and data integrity initiatives Support electronic filing, document management, and uploading to client extranets and internal systems Collaborate with team members to ensure compliance with firm policies and client guidelines Desired Skills & Qualifications: Minimum 2 years of trademark docketing experience in a law firm or corporate IP department preferred Associate's or Bachelor's degree in a related field preferred Strong knowledge of U.S. and international trademark procedures; familiarity with the Madrid Protocol preferred Experience with trademark docketing systems such as WebTMS, Symphony, IPFolio, or similar platforms Exceptional attention to detail with strong proofreading, organizational, and analytical skills Ability to review and interpret complex legal documents with accuracy Excellent written and verbal communication skills Proven ability to manage multiple priorities and meet strict deadlines in a fast-paced environment Proficiency in Microsoft Office (Excel, Word, Outlook); experience with document management systems a plus Commitment to confidentiality and data security standards Familiarity with USPTO and international trademark databases Experience with electronic filing systems strongly preferred