Support specialist jobs in Garland, TX

Seasonal Support Driver As a seasonal support driver (SSD), youll deliver packages to communities and businesses in the comfort of your own vehicle. This is a friendly, physically active role, so youll need to enjoy fast-paced work, being outdoors, and safely being behind the wheel. This position requires schedule flexibility since work will be assigned in the morning based on operational needs and your availability. PLEASE NOTE: You may experience a short waiting period between when youre hired and your first day on the job. Our team will keep you in the loop every step of the way via text. What youll need: Lift up to 70 pounds Drivers license in the state you live - You will be required to provide proof of this to qualify for this position Saturdays and holiday work required depending on business needs No experience necessary Legal right to work in the U.S. Seasonal support drivers are expected to comply with UPS appearance guidelines What is required of your vehicle? You will be asked to provide proof of these items Proof of vehicle registration Minimum state insurance required Vehicles must be under 10,000 pounds and if that vehicle is a truck, it must have a covered and secured bed No other company logos or markings No bumper stickers, political stickers, offensive markings Additional Benefits: Part time opportunity* Excellent hourly pay Including mileage reimbursement of .70 cents per mile Paid weekly Deliver from the comfort of your own car No experience necessary *This is a seasonal role. A seasonal job is a great place to start at UPS, and it might even lead to a permanent role that offers even more advantages and benefits! Shifts vary between Monday - Saturday, depending on business needs. This job posting includes information about the minimum qualifications (including the UPS Uniform and Personal Appearance Guidelines), locations, shifts, and operations within the locations which may consider my application. An applicant or employee may request an exception or change to, or an accommodation of, any condition of employment (including the UPS Uniform and Personal Appearance Guidelines) because of a sincerely held religious belief or practice. The base pay for this position is $23.00/hour UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Job Title: Desktop Engineer / Deskside Support Job Type: Contract-to-Hire Schedule: Monday-Friday, 8:00 AM - 5:00 PM Our client is seeking experienced Desktop Engineers to provide deskside support in an enterprise environment. This role is ideal for candidates with deep knowledge of Windows operating systems and strong troubleshooting abilities, especially with the Windows registry and client-side networking. The ideal candidate is not just a user of Windows, but someone who understands how it works beneath the surface. Key Responsibilities: Provide deskside technical support for Windows OS and various hardware components Troubleshoot and support issues involving laptops, desktops, thin clients, badge readers, signature pads, document scanners, webcams, speakers, and microphones Perform installations, uninstalls, and imaging (no image creation required) Troubleshoot client-side networking and registry-level issues Deliver timely and professional technical support directly at users' desks Document and escalate support issues as needed Required Qualifications: Minimum of 3 years of Deskside/Desktop Support experience in an enterprise environment High school diploma or equivalent Strong understanding of Windows OS and registry-level troubleshooting Solid linear troubleshooting skills and client-side network support experience Excellent communication skills for interacting with both technical and non-technical users Preferred Qualifications: Prior experience in a medical or government environment Additional Details: This is a contract-to-hire role No driving is required while on contract, but 3 years of driving history is preferred for conversion

Epic Beaker ATE Team Lead - Dallas, TX Duration: 2-month contract Schedule: Monday-Friday, 40 hours/week Project Overview Join a high-impact “big bang” Epic Beaker go-live initiative spanning multiple clinical sites in Dallas, TX. This fast-paced, two-month engagement will support the successful deployment of Epic Beaker through classroom training, hands-on support, and leadership of ATE (At-the-Elbow) resources. Role Summary As an Epic Beaker ATE Team Lead (Pod Leader), you will play a critical role in guiding the ATE support team and ensuring seamless training and go-live support for clinical staff. You'll lead a pod of 4-6 ATE Support Specialists, coordinate with internal Epic resources, and serve as the primary liaison between frontline support and project leadership. Key Responsibilities Lead and supervise a team of 4-6 ATE Support Specialists across multiple sites Facilitate classroom-style Epic Beaker training during the first four weeks on-site Provide hands-on support and mentorship during go-live activities Coordinate with internal Epic resources during initial onboarding and overlap period Build rapport with clinical staff during the pre-launch meet-and-greet week Ensure consistent communication and issue escalation to the Epic Delivery Project Manager Maintain daily oversight of training quality, support coverage, and team performance Required Qualifications Active Epic Beaker Certification or Epic Beaker Proficiency Prior experience in Epic Beaker implementation, ATE go-live support, or analyst-level project work Strong leadership and communication skills in clinical and technical environments Ability to manage multiple priorities across diverse clinical settings Availability to work full-time on-site in the DFW area Timeline January 5: Team Leads begin onboarding and overlap with internal Epic resources Mid-January: Meet-and-greet week with clinical staff February 15: ATE Support Specialists join for 3-4 weeks of go-live support March: Project concludes Reporting Structure ATE Support Specialists → report to ATE Team Leads (Pod Leaders) Pod Leaders → report to Epic Delivery Project Manager

Title: IT Support Specialist Duration: 12-24 Month Contract to hire Pay: $35-40 per hour We are seeking a highly motivated and technically proficient IT Support Technician to serve as the primary on-site technical resource for our critical warehouse and logistics operations in Haslet, TX. This role focuses on Level 2 and Level 3 support, ensuring the reliability of material handling systems, end-user computing, local network infrastructure, and critical server environments. The ideal candidate thrives in a fast-paced environment and possesses strong troubleshooting skills across hardware, software, and networking domains. Key Responsibilities Warehouse & End-User Support (Tier 2/3) Provide advanced, hands-on support and maintenance for all warehouse technology, including RF scanners, mobile computing devices, label printers, and barcode systems. Resolve complex desktop (Windows OS) and application issues, minimizing downtime for all operational staff. Manage user accounts, permissions, and security policies within Microsoft 365, Intune and Active Directory/Entra ID environments. Utilize and maintain the ticketing system (e.g., ConnectWise, NinjaOne) to track, prioritize, and resolve support requests according to defined SLAs. Infrastructure & Systems Maintenance Administer and monitor on-site server infrastructure, including Windows Server versions and virtualized environments (e.g., Hyper-V). Perform regular system updates, patch management, and backups to ensure data integrity and system security. Assist in maintaining and troubleshooting networking components, including switches, wireless access points (WAPs), VLAN segmentation, and VPN connectivity (L2TP/SSL). Coordinate with external vendors and specialized IT teams for large projects, security incidents, or infrastructure upgrades. Deployment & Projects Lead the deployment, configuration, and imaging of new workstations, mobile devices, and industrial equipment. Participate in IT projects focused on performance optimization, security hardening (e.g., MFA implementation, endpoint defense), and technology refresh cycles. Qualifications 3+ years of professional experience in an IT Support or Systems Administration role, preferably within a logistics, manufacturing, or distribution environment. Solid hands-on experience supporting Microsoft 365 services (Exchange Online, SharePoint, Teams). Proficiency in administering and troubleshooting Windows Desktop operating systems and Windows Server environments. Familiarity with network fundamentals (TCP/IP, DNS, DHCP, VLANs) and supporting enterprise-grade network hardware (e.g., Fortinet, UniFi). Experience with RMM/PSA tools for remote troubleshooting and centralized monitoring. Must be able to lift up to 40 lbs, climb small ladders, and work hands-on with wiring and hardware in an industrial setting. Excellent communication skills with the ability to translate technical issues into clear terms for non-technical staff.

Graduate America seeks experienced mental health professionals to teach and mentor future support specialists. Requirements: Bachelor's in Psychology, Social Work, or related field 3+ years mental health or case management experience Passion for community impact Help shape the future of mental health services!

NOT OPEN TO 3rd parties. Must be USC or GC as this is a full time role with no sponsorship The Oracle Cloud Platform Manager is accountable to ensure the delivery and orchestration of operational service activities for the Oracle ERP application landscape. This includes ownership of platform governance, ensuring strict adherence to regulatory compliance, internal controls, and continuous improvement in accordance with corporate standards. Coordinates and mobilizes internal resources and external 3rd party services for the effective delivery and operational performance of the services/applications in scope ensuring continuous improvement and compliance with internal standards. We are looking for a highly motivated and experienced individual who possesses excellent Oracle technical skills and a strong passion for delivering high-quality services. The ideal candidate will have a solid understanding of the Oracle Infrastructure and integration layers and a proven track record of providing effective support and troubleshooting services in Oracle Fusion security. Essential Functions Platform Maintenance and Optimization Manages Oracle ERP application operational activities in cooperation with IT and service providers. Operational activities include application patching and scheduled upgrade end to end readiness and execution and engaging and coordinating with other application teams to ensure minimal impacts to Oracle platforms Communication of maintenance, planned and unplanned downtime is delivered a timely and streamlined manner Is responsible to ensure optimal service availability and service performance of Oracle applications (Fusion Cloud, OIC and Oracle EBS WMS) and trouble shoot the issues to define root cause and temporary/permanent solution Is accountable for platform maintenance and upgrades and ensuring standard change management processes are followed Develop and maintain technical documentation and standard operating procedures. Support with User Administration activities such as adding/modifying user accounts, adding/removing roles, assigning data security context and assigning profiles Conduct periodic reviews and audits of user access to detect and resolve any unauthorized access and ensure the new joiner, mover, leaver processes are efficient Document and audit security controls and support external audits to ensure regulatory compliance Incident and Request Management Will support the technical teams for incident and request management. Responsible for ensuring restoration of services within agreed SLA, business impact analysis. Responsible for reporting and dashboarding of KPIs Supports major incidents and critical situation resolution and is accountable for finding root causes of incidents in collaboration with the responsible 3rd party supplier (define workarounds, known errors and root cause analysis) Defines the level and type of monitoring, ensuring that all customer interactions are under control and correct support is provided in close collaboration with Galderma IT and business users. Software Vendor and Service Provider management Integrates support (Run) and project (Build) activities in collaboration with project teams where applicable Plays an active role in the definition of contract changes with vendors for operational activities, service levels and SLA definition Contributes to IT Service Catalog, setting direction for service introduction and end user support. Provides leadership to temporary work teams, guides and monitors task completion and shares expert knowledge and advice. Change Management & Release Coordination Leads release planning sprints, ensuring alignment with business priorities and readiness for deployment. Facilitates and leads Change Management meetings, coordinating with corporate IT and infrastructure teams to assess, communicate, and mitigate impacts of planned changes. Ensures that all release and change activities follow established governance processes and that appropriate documentation and approvals are in place. Minimum Education, Knowledge, Skills, and Abilities Bachelor's Degree in IT or Business or similar Eight (8) or more years of professional experience in a similar position, across multi functions and business processes including Finance and Supply Chain functions 2 -3 years IT Service Management experience in a Cloud ERP setting Oracle Fusion Cloud Warehouse Management Systems (WMS) Middleware integration tools (Boomi, OIC, EDI, etc.) Service Now or other service management proficiency Mission-oriented with ownership mindset and leadership capabilities to drive incident management and resolution Experience in a fast-paced environment, commitment to execution in a rapidly changing and evolving global environment Strong written and verbal communication skills Ability to communicate with and influence senior leaders, as well as ability to establish new relationships quickly Strong time and work management capabilities, prioritize key business peaks Collaborative, yet able to operate independently; self-motivated/driven yet able to lead and influence in a matrixed environment Experience in managing and leading diverse and virtual teams (not as a line manager)

Role Description: We are seeking an experienced and strategic Warehouse/Logistics Support Specialist to oversee all aspects of warehouse operations. The ideal candidate will be responsible for managing inventory, optimizing processes, supervising staff, and ensuring efficient logistics and supply chain management. This role requires a strong background in operations management, process improvement, and warehouse systems to support the company's growth and operational excellence. Key Responsibilities: Supervise and support 3-7 drivers, ensuring routes are completed accurately and efficiently Take incoming calls related to routes, deliveries, and pickups, providing timely solutions and updates Coordinate driver schedules, dispatching, and route changes as needed Monitor delivery performance and address issues such as delays, missed pickups, or route conflicts Maintain warehouse organization, cleanliness, and safety standards Communicate with customers, vendors, and internal departments regarding deliveries and logistics Track and report on key performance metrics such as on-time deliveries, route efficiency, and driver performance Assist with hiring, training, and performance management of warehouse and driver staff Oversee daily warehouse operations, including staff, inventory control, receiving, storing and shipping of goods Assign workloads and daily tasks to warehouse associates Coordinate with production liaison on priorities of units for repair Manage issues and emergencies that may arise, implementing solutions, or escalating to higher management as necessary Be the point of contact for sales for questions about routing and deliveries Be the point of contact for driver issues, question, routing and information analysis and emergencies Ensure trucks are maintained in good working order Ensure routing is pulled and delivery tickets are billed Work with logistics Ohio to ensure that BOL's are done and shipments are scheduled Main Point of contact between warehouse and VP of Operations Ensure warehouse equipment is in good working order and that the facility is clean and organized. Work with production liaison to ensure company has enough parts on hand, ordered, rebuilt Monitor any possible production delays

IT Help Desk Technician Job Description: We are seeking a talented IT Help Desk Technician to join our team and provide technical support to our employees. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and a passion for helping others. Responsibilities: - Provide technical support to end-users via phone, email, or in-person - Troubleshoot and resolve hardware and software issues - Install, configure, and update software and hardware - Maintain accurate records of technical issues and resolutions - Collaborate with other IT team members to escalate and resolve complex technical issues - Assist with the setup and maintenance of computer systems and networks - Train employees on IT policies and procedures - Stay up-to-date on the latest technologies and trends in the IT industry Qualifications: - 2+ years of experience in IT support or a related field - Strong knowledge of Windows and Mac operating systems - Experience troubleshooting hardware, software, and network issues - Excellent communication and customer service skills - Ability to work well under pressure and in a fast-paced environment - Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus If you are passionate about technology and helping others, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience and qualifications.

GLOBAL TECHNICAL SUPPORT SPECIALIST As a key member of the Barco Global Support Center, this role ensures uninterrupted Cinema Support by delivering expert-level technical assistance for both hardware and software systems. Operating in a 24/7 support environment, including weekends and holidays, the specialist resolves complex issues, maintains high customer satisfaction, and contributes to continuous product and process improvements. MAIN ACCOUNTABILITIES 24/7 Global Support * Participate in on-call rotations efforts to ensure 24/7 support coverage - including weekends and holidays. (Required) Technical Support & Diagnostics * Provide expert-level technical support for Cinema products, including hardware and software troubleshooting. * Perform extensive phone diagnostics and resolve complex technical issues independently. * Investigate and resolve product-related issues such as data discrepancies, system errors, and hardware failures. * Prioritize tasks effectively in a fast-paced, "show must go on" environment. Customer Communication & Satisfaction * Maintain high customer satisfaction through professional communication via phone, email, and service tools. * Provide timely updates to service requesters, including corrective actions and estimated resolution times. * Conduct occasional customer visits to assess satisfaction and promote product improvements. Operational & Process Support * Process RMAs and orders, ensuring follow-up aligns with service level agreements. * Log all service activities accurately and promptly in the CRM system. * Escalate unresolved issues to R&D and contribute to maintaining clear documentation. Continuous Improvement * Report discrepancies from partners and customers to management for feedback and improvement. * Actively participate in process and product enhancement initiatives. * Collaborate with Sales, Product Management, and Engineering teams to provide technical insights and customer feedback. * Contribute to knowledge base articles to improve support efficiency and reduce repeat inquiries. Monitoring & Reporting * Monitor system performance and proactively identify potential issues before they impact customer operations. * Generate regular reports on support metrics, trends, and recurring issues to inform product and service improvements. Audio Specialty (Preferred) * Troubleshoot sound issues during showtime performances. * Set up, test, and operate sound equipment for internal lab and occasional customer installations. * Provide support to other team members for A/V audio related issues. Additional Responsibilities as assigned. EXPERIENCE & COMPETENCIES * Must be available to work a flexible schedule including evenings, weekends, and holidays. * Extensive understanding of Cinema systems, hardware components, and networking protocols. * Certified and recognized as an expert with Cinema systems products. * Experience dealing with complex technical issues. * Experience with CRM systems: Salesforce and SAP. * Agility to interact with different level stakeholders within the organization. * Familiarity with SLA and contractual requirements within Cinema industry. * Fluency in Spanish, Portuguese or Belgian Dutch. (Preferred but not required) EDUCATION * Technical Bachelor or equivalent through experience. * Cinema industry certifications. ️ We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety. D&I Statement At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values-they're core capabilities that propel us toward our shared goals and mission. Read here how we do this ️ We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety. D&I Statement At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values-they're core capabilities that propel us toward our shared goals and mission. Read here how we do this About Barco At Barco, we design cutting-edge technology that enhances everyday life through advanced visual experiences. As a global leader in collaboration and imaging, we serve the Enterprise, Healthcare, and Entertainment industries with innovative tools that empower professionals to communicate and perform at their best. With a strong commitment to quality, reliability, and sustainability, our technologies are trusted in over 90 countries. Backed by a team of 3,200+ employees, we continue to push boundaries and shape the future of digital imaging and connectivity. Nearest Major Market: Dallas Nearest Secondary Market: Fort Worth

Job Type: Full-time, Permanent Internal Job Title: Technical Support Analyst - Tier 1 Reports To: Team Lead - Technical Support Job Requirement(s): Travel throughout Canada and USA, 1 week per month No. of Openings: 01 “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we've only just begun! “ The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 35 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that is where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. This role will support the PBS Install Services Team. As a Technical Support Analyst you will provide top quality knowledge to our clients who contact our call center and handle trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations. Responsibilities: Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner Logging and documenting all customer interactions within our ticketing system and escalating matters as required Collaborating with other groups/departments to streamline service delivery Identify opportunities to drive process improvements that positively impact the client's experience Develop knowledge and understanding of our software and the supporting Infrastructure Achieve relevant certification in line with department needs and requirements Achieving and exceeding KPI targets and other Metrics defined by the department Available to travel at least 1 week per month throughout the US and Canada Keeping abreast of Software enhancements and new releases, by reviewing release notes Commit to an ongoing personal development and cross-training as recommended by your Team Lead Qualifications: Relevant certification or post-secondary Diploma or Degree Valid Driver's License Strong understanding of Windows 7/8/10/11 Operating Systems and Windows 2019/2022 Servers Previous experience working with Networks (TCP/IP) Basic LAN/WAN knowledge CompTIA A+ and Network + Thorough understanding of PC hardware and software as well as Microsoft Products Excellent customer service skills Problem solving and trouble shooting skills Strong documentation abilities Effective time management and organization Strong multi-tasking and prioritization Excellent verbal and written communication skills Ability to work within and meet set deadlines Strong base knowledge of industry standard business applications Willingness to commit to an ongoing system of education and cross-training What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff events Bonus for product certification up to $4,800 per year Great referral bonus Staff discounts with GM, Dell, and more Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description Position Details: Job Title: Helpdesk Support Duration: 4-5 Months (May Extend) Client: Large Multimedia Firm (Fortune 500) Location: Carrollton, TX 75006 Description: · Provide front line queue support for customers; communicating technical support processes to customers in clear and understandable terms · Problem solving by collecting data, establishing facts, and drawing valid conclusions in a timely basis · Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience · Meet call metrics and standards as defined by the department, and enter all requests into SFDC database Qualifications Requirements: · 1-2 years experience in a call center environment · 2+ years experience in a technical environment. · Professional demeanor; ability to interact positively with customers · Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others · Solid working knowledge of the Windows Operating System, including but not limited to Windows 7 · Solid working knowledge of Windows registry, file and folder security, local/domain user security, and operating system troubleshooting · Working knowledge of SQL 2008 R2 preferred · Knowledge of Windows Server 2003/2008 or Terminal Services a plus · MCSE or other technical certifications a plus Additional Information To know more about this opportunity, please contact: Nimish Singh ****************************** ************

We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits: Hybrid Work Options, Paid Time Off, and Paid Holidays Medical, Dental, Vision, and 401(k) with employer match contributions Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally Position Summary The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. Essential Duties and Responsibilities Problem management and escalation of issues in a timely manner Prioritization of tasks and meeting of deadlines, excellent time management skills Excellent troubleshooting and assessment skills Excellent written/verbal communication skills Must be a team player with outstanding customer service skills Entry of time sheets, expense reports and documentation on or before deadline Keep up-to-date on market trends, theory and new ways of doing things; embrace change Assist with change-management activities Prepare and deliver complete and concise documentation for all projects Present progress reports to immediate supervisor and or Project Manager (if so assigned) Help turn business problems into technical solutions Manage deployment of equipment in compliance with established technology policies. Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues. Education/Experience/Certifications 2+ years experience in IT related study or field. Must possess basic knowledge and experience with: Windows 7/8/10 Microsoft Office suite Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) Understanding of basic network concepts Understanding of application, desktop, and server virtualization Understanding of Desktop Deployment / Imaging Bachelor's Degree a plus Desired Experience/Certifications Certifications CompTIA A+ Certification a plus Windows Server 2008/ 2012/ 2016 Microsoft Office 365 Admin portal Understanding of File Permissions (NTFS & Sharing) High School Degree required Associate's Degree or higher preferred Work Environment and Physical Demands Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role. The noise level in the work environment is moderate. Frequent local travel required

Job DescriptionDescription: Department: IT Services Reports to: ITS Supervisor : Edge is a provider of integrated, managed voice, data technology systems, and services for business. Position Description: Provide Tier 1 IT desktop support and hospitality-related third-party vendor platform support to Edge's commercial customers. Primary Responsibilities: Serve as the first contact with customers who need technical assistance. Remotely assist users with desktop, printer, and other connected device troubleshooting. Perform troubleshooting and issue resolution for shared resource access, hardware, and software configurations. Perform OS and other software and firmware updates and patch management. First-level identification and escalation of major incidents using the approved IT escalation processes. Document all work performed through a support ticketing system and effectively track and route incidents to the appropriate teams within IT. Perform network administration functions, user account permissions, and Active Directory changes. Follow up with clients to ensure issue resolution is complete and satisfactory. Other Responsibilities: Assist in creating knowledgebase articles, checklists, and FAQs. Willingness to learn industry-specific and proprietary management systems. Flexibility and willingness to work holidays, longer hours on a case-by-case basis, and other shifts as required. Accommodate occasional shift changes based on coverage requirements and special events. Requirements: Required Skills & Experience: Knowledge of Windows desktop and server operating systems, 0365, Active Directory, and Exchange. Strong customer service and problem-solving skills, including the ability to respond diligently, promptly, and courteously to users' questions or issues. Benefits: As a full-time employee, you'll receive a competitive salary along with a comprehensive benefits package. This includes medical, dental, and vision coverage, a 401(k) retirement plan, paid time off (PTO), short-term/long-term disability, life insurance, and opportunities for professional growth. We're committed to fostering a collaborative and supportive work environment where you're encouraged to contribute and grow with the company.

Reporting to a Technical Support Supervisor, the Technical Support Specialist will act as a critical resource for Control4 customers in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Control4 Technical Support Specialist will handle technical inquiries, installation guidance, troubleshooting, configuration support, and service needs for Control4 in addition to a vast portfolio of 100+ brands and solutions, which requires commitment and ownership beyond the level of a traditional technical support role. This role is suited for an individual with a minimum of 2 years of Control4 installation and programming experience who is passionate about emerging technologies, eager to tackle challenges, and capable of quickly adapting to new tools and platforms. The Control4 Tech Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our fellow professionals with the knowledge and confidence to succeed. Key Responsibilities Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs. Providing basic support for 80+ third-party brands with limited or no formal training. Provide Tier-1 support for ADI and Snap One's 20+ exclusive brands and solutions. Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more. Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers. Process product returns efficiently while ensuring adherence to technical verification protocols. Participate in beta testing of new products and solutions, providing actionable feedback to product teams. Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance. YOU MUST HAVE: 2+ years of professional experience installing and/or programming Control4 products. Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions. Experience troubleshooting across multiple product categories and technologies. Experience with IoT, audio/video, networking, home automation, and surveillance technologies. Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly. Exceptional English communication skills, both verbal and written, with a customer-first mindset. WE VALUE: Control4 Automation Programmer certification or Control4 Certified Technician certification. Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups. Experience with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others. Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions. Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions. WHAT"S IN IT FOR YOU: Competitive salary and comprehensive benefits package. Opportunities for professional development and career advancement. Collaborative work environment with access to cutting-edge technology. #LI-JS1

PURPOSE As an Automation Application Specialist, your primary responsibility is to provide technical expertise, support, and guidance to clients in implementing industrial automation solutions. You will serve as a subject matter expert, assisting clients in optimizing their manufacturing processes, improving efficiency, and leveraging automation technologies effectively. ESSENTIAL DUTIES Participate in monthly conference call and provide application success stories, share and distribute details to branch team Focus on identifying and closing major revenue producing projects Be involved with key accounts and their projects directly. This includes being acquainted with the various buying influences at these accounts and the technical requirements for the introduction of specific SMC product. Identify all specifications and regulatory needs at the customer level; and be able to relay their needs accurately and completely to the appropriate SMC Engineer or Product Specialist. Provide continuous training to sales employees, customers and distributors on products and applications. This may include assisting the SMC training group with local presentations of training courses, with regular cadence. Deliver training sessions and workshops to clients' engineering and operations teams on the use and maintenance of automation systems. Document and monitor sales activity in SMC's SalesConnect system, including meetings and opportunities as invited user or team member to the respective CRM entry Assist sales employees in detailed technical presentations to all levels of customers, lunch & learns, tent shows, mini panel expos, etc…. Successfully complete other duties as prescribed by sales management as necessary. Collaborate with clients to understand their unique manufacturing processes, challenges, and automation objectives. Work closely with clients and internal engineering teams to design, configure, and customize automation solutions. Stay abreast of competitive outlook, assisting with gap analysis, industry trends, emerging technologies, and best practices in industrial automation. Identify opportunities for process improvements and innovation within client operations, recommending new automation solutions or enhancements. Collaborate with product development teams to provide feedback and insights for future product enhancements or new product development Provide guidance and best practices for operating, monitoring, and troubleshooting industrial automation equipment and software. Provide technical support to clients during the implementation phase, addressing system configuration, integration, and performance issues. PHYSICAL DEMANDS/WORK ENVIRONMENT Fast paced environment (includes both office and field work) Travel with some extended stay away from home Physically capable of lifting SMC products and displays up to 50 lbs. MINIMUM REQUIREMENTS Bachelor's Degree, or equivalent work experience Advanced industrial automation product and application experience with SMC or equivalent industry Experience with or knowledge of competitive product and applications Demonstrated ability to correctly apply and implement our newest "high tech" products. Extensive SMC Application knowledge or equivalent industry Extensive experience with various manufacturing products and processes, including (but not limited to) the following: packaging, electronics, food, chemical, automotive and medical. Fluid Power Pneumatic Specialist Certification preferred Proficient in CRM and the use of computers and ability to learn new programs and tools as required Clean driving record. For internal use only:SALES001

HaloMD Who We Are: HaloMD specializes in Independent Dispute Resolution (IDR) through The No Surprises Act and state regulations for out-of-network healthcare providers, leveraging advanced technology and deep industry expertise to secure optimized reimbursements. Job Summary: HaloMD is seeking a detail-oriented and technically skilled Senior Application Support Specialist to provide support for key business applications and robotics process automations (RPA). This role is critical in ensuring that our internal teams can rely on stable, efficient software systems to deliver exceptional service across the organization. You'll be the go-to resource for diagnosing and resolving system and data-related issues, supporting end users, and collaborating with IT and development teams to escalate complex problems. The ideal candidate will bring deep technical expertise, leadership in support practices, troubleshooting application issues, and translating technical solutions into user-friendly guidance. Responsibilities Essential Duties and Responsibilities: Serve as the primary point of contact for RPA and business application support, responding to user inquiries via ticketing systems, email, or direct communication in a timely and professional manner. Diagnose, troubleshoot, and resolve a wide range of application issues including system errors, data inconsistencies, configuration challenges, and integration problems. Triage and prioritize incoming support requests based on business need, user urgency, and system impact; ensure critical issues are escalated appropriately and lower-priority items are managed efficiently. Develop a working knowledge of RPA, supported applications and the business processes they enable to distinguish between system defects, user misunderstandings, or expected behaviors; collaborate with users to clarify problem reports and confirm true system issues. Maintain detailed records of incidents, service requests, resolution steps, and technical procedures in internal knowledge bases to support long-term process improvement and team collaboration. Partner with product, IT, QA, and development teams to escalate unresolved issues, contribute to root cause analyses, and participate in solution design discussions. Monitor application performance and proactively identify trends or recurring issues; recommend enhancements to improve reliability, user experience, or efficiency. Ensure all support actions align with internal service-level agreements (SLAs), compliance requirements, and data security standards. Identify opportunities to streamline support processes, improve system usability, and enhance overall support delivery through automation, feedback loops, and documentation enhancements. Provide one-on-one or group training sessions for end users on application features, functionality, and best practices; create user-friendly documentation and how-to guides to support self-service learning. Assist with functional and user acceptance testing (UAT) of application upgrades, patches, and new releases to ensure a stable deployment environment; provide post-deployment monitoring and feedback. Qualifications Required Qualifications: Bachelor's degree in computer science, Information Systems, or a related field, or equivalent practical experience. 5+ years of experience in application support, technical support, or a related role. Strong analytical and troubleshooting skills with attention to detail. Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical stakeholders. Familiarity with ticketing and issue tracking systems (e.g., Azure DevOps, FreshService, or similar). Preferred Qualifications: Experience working in a healthcare or regulated industry is a plus. Understanding of software development processes and Agile environments. Ability to work independently and manage multiple priorities in a fast-paced setting. Perks & Benefits: Multiple medical plan options Health Savings Account with company contributions Dental & vision coverage for you and your dependents 401k with Company match Vacation, sick time & Company paid holidays Company wellbeing program with health insurance incentives What's Next? If you're ready to bring your skills and passion to our growing team, we want to hear from you! Apply today and help us create a future where success is the standard.

As a Yardi Support Specialist, you will offer support for Yardi Voyager, related products, and third-party applications to the accounting and operations teams. Your responsibilities will include managing help desk tickets, analyzing ticket data, and advising clients on ways to enhance efficiency and optimize their use of the technology platform. Additionally, you will recommend training opportunities and new system functionalities as they become available. You may also participate in special projects, including internal business process improvements. Your role is essential in ensuring clients have a seamless implementation experience and receive continuous support. This involves interacting with clients, gathering data, configuring and customizing features, setting objectives, and providing training. Key Responsibilities: Oversee the ticket queue in the support ticketing system, ensuring that requests and solutions are properly documented. Additionally, create and maintain knowledge base articles. Provide support to clients in accordance with contracted Service Level Agreements (SLAs). Evaluate support requests to identify opportunities for clients to leverage technology and best practices to enhance efficiency and optimize technology platform. Develop content, ask insightful questions, and lead discussions to thoroughly understand clients' current and future needs, ensuring a high level of service. This involves gaining a detailed understanding of client goals, needs, and priorities. Escalate tickets to Director, Yardi Systems as necessary. Prepare documentation to support system administrative functions, procedures, and processes. Collaborate with team members and clients professionally, patiently, and supportively. Exhibit excellent time management skills to meet deadlines. Design and deliver training programs, including curriculum, agendas, and exercises. Demonstrate system features and ensure training meets or exceeds client expectations. Provide both onsite and offsite support to help clients fully utilize the system and maximize platform benefits. Lead professional and business meetings, whether in person, via web, or over the phone. Maintain strong, positive relationships with both internal teams and software vendors. Some travel may be required. Perform other related duties as assigned by management. This role does not involve direct supervisory responsibilities. Responsibilities are executed in line with the organizations policies. Duties include training, planning, prioritizing tasks, addressing complaints, and resolving issues. The job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification. Qualifications: The ideal candidate for this role is a detail-oriented and results-driven professional who is committed to meeting client needs. They are equally skilled in resolving complex technical issues and engaging in client conversations, all while maintaining a high level of professionalism. In addition to these general attributes, the successful Yardi Support Specialist should possess the following qualifications: At least 2 years of experience with Yardi Systems software. (Voyager, Residential, RentCafe, CRM, Maintenance, Core financial) 1 to 2 years Finance/Accounting experience strongly desirable. Proven ability to teach processes and procedures effectively. Proficiency with Microsoft Office, Microsoft Teams, and Microsoft 365 is preferred. A bachelors degree (BA) from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience. Skills: Exceptional Customer Service Skills Solution Oriented Approach Excellent Organizational Skills Ability to adapt and manage priorities Effective communication skills Conflict resolution experience Strong Team Collaboration Technical skills At LURIN, we believe in supporting our team members with a comprehensive benefits package that promotes health, well-being, and work-life balance. Heres what you can expect: Medical, Dental, and Vision Insurance: Comprehensive coverage to keep you and your family healthy. 401(k) Plan: Competitive company match to help you plan for your future. Paid Time Off (PTO): Enjoy 22 days of PTO annually to recharge and take care of personal matters. Paid Holidays: 15 paid holidays throughout the year to celebrate and relax. Competitive Market Pay: We offer competitive salaries to ensure that your compensation reflects your skills and experience. Join us and experience a work environment that values and invests in its people! PIb8151ab3898b-31181-39054877

The required technical skills are: Strong experience in . Net for frameworks 3. 5+ Strong knowledge SQL Server 2008 R2+ Working knowledge of SSIS Familiarized with VB. Net (Strong VB6 and C# works if candidate is willing to learn) Previous experience on ITIL production support environment (Managing SLAs, incidents and tools like Service Now, Remedy, Heat or Jira) Managing of any version control tool, like TFS, Git Required attitudes: Proactiveness Team work Work with few or almost no supervision Desired but not essential: Oracle DB, 11g+ Crystal Reports Cloud Computing implementations with AWS or Azure as near future the several project will be migrated Git, or Gitlab Serena Version manager

Responsible for reviewing, and underwriting applications for consumer direct & indirect, home improvement, home equity, credit card and line of credit loans. Ensures internal customers are promptly and professionally served. Assists staff with any loan account problems and answers staff questions regarding Credit Union loan policies, procedures, products and loan decisions. Communicates to frontline staff the need to obtain additional loan information and documentation required to formulate and relay credit decisions. Assist in the processing of new member accounts and loans received via indirect channels. Ensures accuracy of information needed to formulate a decision based on set criteria established within the credit union loan origination system. Analyzes data to formulate decisions outside of the automated processes capabilities. Ensures compliance with Fair Lending laws and federal regulations of consumer loans. Presents loan requests above lending limit for approval as per loan policy. (E) Essential or (N) Nonessential (E) 45% Evaluates and analyzes current financial position of members to determine the degree of risk involved in extending credit or lending money. Makes decision to approve, deny, or forward the loan request to higher levels for decision. Requests additional information if required. (E) 20% Prepares complete and accurate home equity loan documents. Explains the home equity terms and conditions as well as the options to members. Completes home equity closing process with the member. (E) 10% Assists in servicing loans by processing such items as payoffs, refinances, problem loan workout arrangements, payment extensions, collateral releases, and payment due date changes at the direction of the Collections department and Lending Support Manager. (E) 10% Ensures compliance with terms and conditions on current loans. Keeps compliant and informed of current trends and laws on lending and consumer credit. (E) 10% Reviews terms, conditions and stipulations post funding for loans ensuring the information's accuracy and integrity. (N) 5% Performs other job related duties as assigned. PERFORMANCE MEASUREMENTS Lending Support Underwriter functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, security procedures, legal, and regulatory requirements. Good business relations exist with members. Programs, products and services are properly and thoroughly explained. Staff's problems or questions are courteously and promptly resolved. Good working relationships and coordination exist with area personnel and with management. Appropriate assistance is provided to area staff as needed. Managers are appropriately informed of area activities. Credit applications and related financial data are closely and effectively analyzed and evaluated. Decisions are communicated accurately, completely, and timely. Personal delinquency write-off numbers are in line with Credit Union objectives. EDUCATION/CERTIFICATION: Bachelor's Degree REQUIRED KNOWLEDGE: Good understanding of financial services and products provided Knowledge of Credit Union loan services, policies, and procedures Understanding of related legal and regulatory standards, and required loan documentation Knowledge of consumer and residential lending practices EXPERIENCE REQUIRED: Two years to five years of similar or related experience SKILLS/ABILITIES: Excellent interviewing, communication, and public relations skills Professional appearance and attitude Strong analytical and financial skills Ability to operate related computer applications, and other business equipment including calculators, typewriter, printer, telephone, and notary stamp PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION TALKING: One must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. REPETITIVE MOTIONS: Movements frequently and regularly require using the wrists, hands, and/or fingers. FINGER DEXTERITY: Primarily using just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information. AVERAGE VISUAL ABILITIES: Average, ordinary visual acuity is necessary to prepare or inspect documents or products, or operate machinery. PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. WORKING CONDITIONS No hazardous or significantly unpleasant conditions (such as in a typical office). MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION REASONING ABILITY: Ability to deal with a variety of variables under only limited standardization. Able to interpret various instructions. MATHEMATICS ABILITY: Ability to compute discount, interest, profit, and loss; commission markup and selling price; and ratio, proportion, and percentage. Able to perform very simple algebra. LANGUAGE ABILITY: Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias. Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar. Ability to communicate distinctly with appropriate pauses and emphasis; correct punctuation (or sign equivalent), and variation in word order; using present, perfect, and future tenses. INTENT AND FUNCTION OF This is intended as a summary of the major duties and responsibilities as well as qualifications for this position. The is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the Credit Union. Job descriptions are not intended as and do not create employment contracts. The Credit Union maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. Powered by ExactHire:187104