Support Specialist Jobs in Highland Village, TX

The Operations and Customer Support Specialist will be responsible for ensuring smooth operational processes while delivering exceptional customer service. This role combines operational tasks such as client onboarding with direct customer engagement and ongoing support to enhance overall efficiency and client satisfaction. The ideal candidate will be detail-oriented, possess strong communication skills, and be committed to providing high-quality support. KEY RESPONSIBILITIES Operations Support: Create customer implementation materials (timelines, communications, process documents, etc.) and track progress of implementation to the project timelines. Coordinate with various departments to streamline workflows and enhance productivity. Assist in the day-to-day operations of the organization, ensuring all company and customer processes run efficiently. · Assist in the daily operations of the office, including managing hardware purchases, supplies, and inventory. Scheduling and coordination of meetings, appointments, and travel arrangements. Maintain accurate records and documentation of operational activities and customer interactions. Customer Support: Educate customers on product features, usage, and troubleshooting techniques. Serve as the first point of contact for customer inquiries via phone, email, and chat, providing timely and accurate responses. Resolve customer issues, complaints, and inquiries with professionalism and empathy, ensuring customer satisfaction. Collaborate with internal teams to escalate and resolve complex customer issues. Maintain up-to-date knowledge of products and services to provide accurate information. Process Improvement & Reporting: Identify opportunities to improve operational efficiency and enhance customer experience. Contribute to the development of standard operating procedures (SOPs) and training materials. Assist in implementing new tools or software that improve operations and customer support. Compile and analyze customer feedback and operational data to provide insights for management. Prepare reports on customer support metrics and operational performance for review. QUALIFICATIONS Bachelor's degree in business management, or a related field preferred; 5 years of relevant experience in operations and customer support or a similar role. Strong organizational and multitasking skills, with the ability to prioritize effectively. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite and familiarity with Hubspot a plus

Bilingual (Spanish/English) Customer Support Specialist CellGate - Gold Key Support Team Join our elite customer support team at CellGate, where you'll provide top-tier support for our access control solutions to homeowners, property managers, and dealers. Essential Requirements: Fluent in Spanish and English (written and verbal) Strong customer service background Technical aptitude and willingness to learn Salesforce experience preferred Key Responsibilities: Guide customers through product activation and implementation Manage customer data and cases in Salesforce Provide support and troubleshooting Maintain detailed customer accounts and documentation Skills & Qualifications: Professional phone and email communication skills Strong problem-solving abilities Detail-oriented with excellent time management Basic software proficiency Ability to handle both customer support and on boarding of new client set-ups CellGate offers innovative access control solutions, and we're looking for someone who can deliver exceptional customer experiences in both Spanish and English. Join our team and help shape the future of property access control. Apply now!

This position requires customer support for agents using software for their clients. Communicating with agents regarding any support required to use the software. The Agent Success and Support responsibilities include innovating and expanding the support, experience, and communications process for agents as part of the overall enablement project(s). This includes resolving user queries, recommending solutions and guiding users through features and functionalities of proprietary and third-party technical solutions, supporting the Product and Program Leads and more. To be successful in this role, you should be an excellent communicator who's able to earn users' trust. Essential job functions Act as a voice of the user' focused on agents, sales support, and internal staff Assist in the creation of amazing agent experiences as part of the enablement project Work directly with management to help map out and decide on features and user stories, based on agent feedback, internal team, and external channels' processes Assist with the innovation and development of carrier inbound data for ready to sell reports, agent information, new digitally supported products, and more Support the analytics team to build effective sales reports, dashboards and insights for agent and team use Join product mapping and vision discussions as part of the enablement team to help create the solution roadmap for multiple initiatives including, sales enablement, digital transformation, additional sales channels, and more Respond to agent queries in a timely and accurate way, via phone, email or chat and open and manage critical items to provide solutions Identify agent needs and guide agents to use and test specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Implement and manage effective UAT for all processes Update internal databases with information about technical issues and useful discussions with agents Monitor agent complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform agents about new features and functionalities Assist in interviews, feedback gathering, and discussions with agents with regards to technologies and solutions Gather agent feedback and share with management Work directly with Product and Platform Leads, specifically the Agent Success Teams Other duties as assigned

About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. Service Desk Engineer Dallas, TX Onsite Responsibilities: Minimum 1-3 years of experience as a Help Desk Technical Support Technician or Semi Technical support role Good understanding of computer systems mobile devices and other tech products Strong problem solving abilities with Ability to diagnose and resolve basic technical issues Strong verbal and written communication skills with the ability to effectively communicate to a variety of audiences Certification Requirement ITIL Foundation Windows 10 Configuration Job Description Responsible for providing technical assistance and support related to computer systems hardware or software Responds to queries runs diagnostic programs isolates problem and determines and implements solution Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution They must also be customer oriented and patient to deal with difficult customers Responsibilities First point of contact for all end user reporting technical issues over the phone Chat or email or web Responsible for providing the first line of technical support of hardware Operating Systems sub systems and or applications for customers and or employees Performing remote troubleshooting through diagnostic techniques and pertinent questions Applies basic diagnostic techniques to identify issues investigate causes and recommend solutions to correct common failures Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements Escalates if needed unresolved or complex issues to the Remote Support Engineering staff or Field Engineering or respective support groups Maintains call quality and response times as per the agreed SLAs Strict adherence to meeting all the agreed SLAs and KPIs Log all incidents and requests in the ITSM tool Maintains records of calls and ensure all cases are updated in the system and Categorize and record reported queries and provide solutions Advise users on appropriate course of action Monitor issues from start to resolution Systematically interprets user problems and identifies solutions and possible side effects Ability to paraphrase and trouble shoot issues Uses experience to address user problems and interrogates database for potential solutions Responds to common requests for service by providing information to enable fulfilment Promptly allocates unresolved calls as appropriate Maintains records informs users about the process and advises relevant persons of actions taken Adhere to the documented policies and procedures Pass on any feedback or suggestions by customers to the appropriate internal team Engages other support teams or resources as when appropriate to resolve tickets Use appropriate CTI classification for incidents and requests Create a positive end user experience and build a good rapport with the customer by ensuring timely resolution escalation or communication of status updates Maintain confidentiality with regards to client customer information adhere to the NDA guidelines Identify major incidents and invoke the major incident management process Identify new issues and contribute to Knowledge Base development Install modify and repair computer hardware and software Preferred Good communication skills Need to be flexible in working from Office Should have understanding of below Technical Skills Basic Networking VPN and Active Directory Skills OS Windows 7 Windows 10 Mac OS X Office MS Office Office365 Browser IE7 IE8 Mojilla Safari Outlook 2007 2010 2016 Knowledge on PC Laptop Handheld Printers Remote Support Hands on experience on ITSM tools like ServiceNow BMC is an added advantage Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ( LTIM ): Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Safe return to office: In order to comply with LTIMindtree s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree s applicable processes.

Job Title: Customer Support Technician Looking for someone that has Call Center or Helpdesk experince here! - Providing first line support for the internal employees' resources via voice and chat channels as part of the 24*7 Global Service Desk. Partnering with our regional and international partners to deliver best in class client care. Required Skills: - Requires 1-3 years of experience - Excellent Client Care / Customer Service skills. - Work well as a team and build relationships to the global partners. - Excellent organizational skills, with the ability to prioritize workload. - Ability to multitask and maintain focus on all areas of responsibility concurrently. Desired Skills Technology Call Center and or Customer Service experience. Ability to utilize multiple resources to determine causes and resolutions of problems and incidents. Hardware Support - Windows 10/11, Software - MS Office suite, Office 365, SharePoint, Skype Network - Citrix, VPN, Cisco AnyConnect ITSM Remedy (not essential)

Are you ready to be a pivotal part of a dynamic legal team in the heart of Dallas? A prestigious global law firm is seeking an exceptional Legal Support Specialist to join their Corporate department. This is a fantastic opportunity to work closely with a well-respected group of attorneys, providing key support in an administrative capacity and making a tangible impact in the world of business law. Why This Role Stands Out: Diverse Responsibilities: From crafting stock purchase agreements to orchestrating complex transactional closings, your work here will be varied and intellectually stimulating. You'll delve into corporate M&A, joint ventures, private equity, and many other finance matters. Professional Growth: Work alongside top-tier legal professionals, gaining exposure to intricate processes and high-profile clients. Fine-tune your skills in corporate securities, real estate finance, and entity formations. Team Environment: Collaborate with a supportive team, all dedicated to maintaining excellence in service and legal prowess. Develop your interpersonal skills in an atmosphere that values communication and team efforts. What You'll Do: Coordinate and manage all aspects of transactional closings including joint ventures, M&A private company financings, real estate acquisitions and dispositions, and associated financing. Draft and file business entity documents; corporation, limited liability company and partnership formations. Filing of electronic closing binders. Perform transactional due diligence. Preparation and filing assistance of corporate operations documents. Prepare checklist for acquisitions, mergers, and securities offerings. File basic securities forms with the SEC. Assist with entity formations and records. Manage phone communications, client interactions, and ensure smooth handling of legal documents and closings. Provide crucial support in drafting, proofreading, and filing important documents with various legal and governmental bodies. Handle a myriad of administrative tasks such as document preparation, travel arrangements, and calendar management. Organize and maintain meticulous records and assist with strategic legal operations. What We're Looking For: A bachelor's degree or equivalent hands-on experience. 7+ years of experience as a legal secretary, particularly in business law practice. Strong administrative support skills. General knowledge of corporate structure and how it works. Proficiency in Microsoft Office and document management systems. Unwavering attention to detail, strong organizational abilities, and the capacity to thrive under pressure. This role offers competitive compensation and an excellent benefits package, acknowledging your expertise and contributions. If you are a motivated professional eager to advance your career in a vibrant legal setting, this is your invitation to take the next step! We are an equal opportunity employer who values diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Our client is looking to bring on a Service Desk Technician to his current team, this is due to an upcoming 2-year initiative to have the Tech team visit all 64 sights they oversee across the US and Canada. This team oversees 64 different locations across the US and Canada from their two divisions. They run off a Microsoft shop (O365, Windows7/11, PCs) as well as Cisco products and oversee all aspects of infrastructure for these sights. People here need to have broad knowledge on systems, networking, VOIP, etc. rather than a deep understanding of a couple of things. This also includes deployments, upgrades, installments, onboarding/offboarding, and more. Top Skills: -Microsoft Support (O365, Windows 7/11, PCs) -Cisco (Routers, Switches, VOIP) -Full Infrastructure Support (Networking, Systems, Deployments, Installs, Rack & Stack) -White-Glove Support Pluses: -MSP experience -Certifications (CCNA, Networking+, CompTIA, etc.)

Job Title: Help Desk Specialist Employment Type: Direct Hire Shift: 10a-7p Salary Range: $60-75k base Benefits: Medical, Dental, Vision 401k PTO Holiday Summary: Akkodis is seeking a Help Desk Specialist for a DIRECT HIRE position based in Downtown Dallas, TX. This job will be a hybrid role, with a 1-week onsite and 1-week remote rotation. The desired candidate will have 3+ years of help desk support experience in a Microsoft environment. The specialist will be the first point of contact for customer technology requests via telephone or email. You will respond to customer requests and solve technology issues, while taking detailed notes in the ticketing system. This is an excellent opportunity with an exciting organization. ***Rotating hybrid schedule*** ***10a-7p shift*** ***On-call every 5 weeks*** Responsibilities: Provide 1st and 2nd level support for approved applications and technology equipment. Deliver high-level customer service in a fast-paced environment with the ability to stay positive under pressure. Produce documented details of all service calls in the ticketing system. Advanced MS Office Skillset -- Certifications in Word and Outlook preferred. Microsoft 365 preferred. Participate in and understand the life cycle of application deployments, including application installation, testing, deployment, support, and upgrades. Maintain an in-depth understanding of the needs and issues of customers, departments and practice groups. Maintain an in-depth knowledge of assigned application sets. With a focus on specific applications assigned to become the Subject Matter Expert for both the end user and from the troubleshooting side. Create and maintain Knowledge Base articles for end user support issues. Monitor support issues related to the assigned applications. Troubleshoot application problems, acting as liaison between the customer and the application owner, and at times with the vendor that may be engaged to resolve issues. Required Skills: Technical degree or equivalent experience Excellent tenure REQUIRED, job stability is key 3+ years' experience in applications, hardware, operating systems, smartphones, printers, etc. 3+ years' experience in Microsoft 365 products (Windows, Office, Outlook, etc.) A+ Certification or other similar Microsoft certifications a plus 100% phone and remote support, NO HANDS-ON WORK Strong written and oral communication skills the ability to support the executive level Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Experience working in a team-oriented, collaborative environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Ability to research and test new technologies and solutions Time management and organizational skills If you are interested in this Help Desk Specialist Job, then please click apply through Akkodis. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ********************************************** The Company will consider qualified applicants with arrest and conviction records.

Job Title: Sales Support Specialist Class: Full-time Walker Zanger connects its clients with high-end tile and slab materials while providing a top-tier customer experience. With over seventy years of expertise, Walker Zanger has cultivated a rich legacy by consistently introducing innovative, top-quality natural stone and tile products. Opustone and Walker Zanger are subsidiaries owned by Mosaic Companies, LLC, a nationally recognized leader in specialty wall and mosaic tile, floor tile, and natural stone slab categories. Mosaic's commitment is to promote employee well-being and foster a culture where team members can thrive personally and professionally. Responsibilities Supports sales team in receiving, processing, and tracking purchase orders, sales orders, and invoices. Serves as liaison with billing and customer accounts Offers excellent service to clients in the showroom Follows up with clients after their preliminary visit to gather info for the Customer Info Form, schedule future visits, and gather feedback for customer experience Answers phones and greets clients as they enter the showroom, enters client info in the system, and maintains visitor log Coordinates bids, projects, and shipments. Places price quotes and orders Maintains order files by mailing sample and catalog requests Assists with showroom checklists Cashier duties include processing and applying payments to open orders following assigned procedures. Sends open invoices to clients. Performs register counts daily Responsible for printing pick tickets for sales orders that meet certain conditions Notifies Sales and Warehouse if orders are changed or canceled Ability to work Saturdays on a rotating shift to support the Sales Team Other duties as assigned Qualifications You'll be extremely organized and have excellent client service skills You're detail-oriented, can work independently or with a team, and possess great problem-solving skills You have excellent verbal and written communication qualities You're able to work on multiple projects at the same time You're able to navigate systems and tools (Outlook, Excel, Word, etc.) This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Mosaic Companies, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

As our nationwide growth accelerates, our Consumer Finance team plays a key role in driving forward our mission of Bringing Happiness to Every Home by creating a culture of continuous improvement with our consumer finance systems, processes, and guidelines. As an In-Home Sales Support Specialist at West Shore Home , you will contribute to this mission by assisting Design Consultants as they navigate the process of securing financing for our valued customers. You will report directly to our Consumer Finance Manager and work closely with our Design Consultants and In-Home Sales teams. Why Work at West Shore Home? We are on a mission to do something that has never been done before - to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2024 Top Workplaces USA award as one of the nation's top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits. What You'll Contribute In this role, you can expect to: Provide troubleshooting assistance to our Design Consultants Document and maintain records of all requested support from our Design Consultants, including outcomes, feedback, and any follow-up actions Acquire an understanding of State, Federal, and Local Consumer laws to ensure compliance. What It Takes to Succeed At West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We'll provide you with the training and tools to set you up for success, and we hope that you'll bring: Excellent communication and problem-solving skills Proven experience working with Microsoft Office Suite High School diploma or equivalent, required 1 year experience working in a customer service, sales, or similar role We Invest in YOU We believe that when employees know they are valued and safe, they'll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us, and we are proud to have earned Top Workplaces USA for Compensation & Benefits recognition . We've got you covered with: Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability) 401K retirement plan with company match Paid holidays and paid time off (PTO) Continued training & leadership development opportunities Unlimited professional and personal growth potential More to Know Schedule: Non-Exempt role with standard hours alternating Monday-Friday 9AM-5:30PM or 12:30M-9PM, with potential for rotating Saturdays Location: Irving, TX Seniority Level: Entry Level Pay: Hourly Our Growth Story What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 3,000 employees across 21 states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal - becoming America's Most Admired Home Remodeling Brand . We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential and find out what you are truly capable of , there is no better place to do so.

The Litigation Support Analyst will provide essential technical and operational support for the firm's litigation team, focusing on electronic discovery (eDiscovery), document management, and case support. The role is perfect for someone with strong technical skills who is eager to play a vital role in managing complex litigation matters. Key Responsibilities: Assist with all phases of electronic discovery, including data collection, processing, review, and production. Manage document repositories and ensure proper organization and retrieval of case documents. Provide technical support for case management software, including troubleshooting and training staff on various tools and systems. Coordinate and support document review teams to ensure accuracy, efficiency, and compliance with legal requirements. Develop and implement workflows for document review and production in accordance with case timelines and client needs. Work with outside vendors and consultants for data processing, hosting, and review platform management. Prepare and maintain reports related to the progress of discovery, document review, and overall case support. Assist attorneys and paralegals with legal research, data analysis, and document management as needed. Ensure the confidentiality and security of sensitive case information and data. Stay current on industry trends, eDiscovery tools, and litigation support best practices. Qualifications: Bachelor's degree or equivalent experience in a related field (e.g., legal studies, information technology, business). Minimum of 3 years of experience in litigation support, preferably in a law firm environment. Proficiency in eDiscovery tools (e.g., Relativity, Logikcull, Concordance) and case management software. Solid understanding of legal terminology and litigation procedures. Experience with data processing, document production, and review management. Strong technical skills, including familiarity with databases, cloud storage systems, and legal research tools. Excellent attention to detail, organizational skills, and the ability to prioritize tasks effectively. Strong communication skills, with the ability to work collaboratively with attorneys, clients, and vendors. Ability to manage multiple projects simultaneously and meet tight deadlines. Knowledge of industry best practices related to litigation support and eDiscovery. Compensation and Benefits: Competitive salary based on experience. Comprehensive benefits package, including health, dental, vision, and 401(k). Collaborative and supportive work environment at a top-tier firm.

To comply with U.S. federal government requirements, U.S. citizenship is required for this position. Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations). Your Impact Provide Technical Support to customers and partners Provide configurations, troubleshooting and best practices to customers Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner Provide fault isolation and root cause analysis for technical issues Publish Technical Support Bulletins and other technical documentation in the Knowledge Base Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. Travel to customer sites in the event of a critical situation to expedite resolution as required Provide on-call support 24x7 on an as-needed basis Qualifications Your Experience Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture Ability to work independently, as well as contribute as a team player Knowledge of one or more virtualization hypervisors - VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V Demonstrable basic knowledge with AWS and Microsoft Azure installation, configuration, and administration of security features and services including identity and access management, service-related security features, networking, firewalls, encryption, and related best practices Demonstrate basic knowledge of Google Cloud Platform (GCP) and Oracle cloud infrastructure(OCI) Knowledge of deploying firewalls in one or more Public cloud infrastructures: AWS, Azure, GCP, OCI and Alibaba Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus Good understanding of the following networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP) Good understanding with Security Protocols (IPSEC / SSL-VPN / NAT) Good understanding of Unix/Linux and Windows operating systems Experience with Cisco, Checkpoint, Juniper(Netscreen), Fortinet is a plus Knowledge of traffic generation tools and scripting languages is a plus Additional Information The Team Our technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign it just evolves. Our technical team provides behind-the-scenes support to meet our customers' needs. As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. In fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000 - $175200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

We are seeking a highly skilled Automation Specialist to join our team. This role is critical in automating our manual processes and ensuring efficiency across various platforms. The successful candidate will be responsible for loading Action Items, Store Priorities, and Surveys into Spring Mobile for Home Market and Sales Force for FSOP. The specialist will also learn and automate repetitive monthly processes, supporting our Capabilities and Systems Manager with project management and AI GPT bot implementation in our SFA and other tools. Key Responsibilities Load Action Items, Store Priorities, and Surveys into Spring Mobile for Home Market and Sales Force for FSOP. Analyze, learn, and document monthly repetitive processes to automate them. Develop and implement automation solutions using RPAs and Excel. Support the Capabilities and Systems Manager in charge of SFA tools with project management tasks. Assist in the implementation and integration of AI GPT bots into SFA and other tools. Recommend and build automation processes independently. Qualifications Bachelor's degree in computer science, Information Technology, or a related field. Proven experience in process automation using RPAs and Excel. Strong understanding of project management principles and practices. Experience with AI GPT bots and their application in business tools. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Preferred Skills Experience with digital platforms. Familiarity with SFA tools and their functionalities. Strong communication and interpersonal skills. Capability to recommend and implement process improvements. Competencies Proficiency in using and understanding SFA tools Excellent communication and interpersonal abilities Skilled in recommending and executing process improvements

The Onboarding Specialist is responsible for managing the initial stages of the employee life cycle. This includes guiding new hires through the onboarding process, ensuring they have a smooth transition into their roles, and providing them with the tools and resources they need to be successful. The Onboarding Specialist works closely with HR, hiring managers, and other departments to create a positive first impression and foster long-term engagement. ESSENTIAL DUTIES AND RESPONSIBILITIES • Coordinate and conduct new hire orientations and entrance interviews. • Prepare and distribute onboarding materials, such as welcome packets and training schedules. • Complete background checks, credit checks, and I-9 verifications. • Ensure all new hire paperwork, including employment contracts, tax forms, and benefits enrollment, is completed accurately and on time. • Collect all new hire documents and enter them into the appropriate HR systems, such as Deltek Vision and ADP. • Serve as the primary point of contact for new hires during their onboarding period. • Address any questions or concerns new employees may have. • Provide information on company policies, procedures, and culture. • Work with HR and hiring managers to develop and update onboarding programs and materials. • Schedule and coordinate training sessions and introductions with team members. • Communicate regularly with hiring managers to monitor new hire progress and address any issues. • Maintain and update the onboarding database and employee records. • Gather feedback from new hires and managers to continuously improve the onboarding experience. • Stay current with industry best practices and trends in onboarding and employee engagement. • Ensure all onboarding activities comply with company policies and legal requirements. (The specific statements in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to perform the job successfully.) SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS • Proven experience in an HR role, preferably within onboarding or talent acquisition. • Strong organizational and multitasking skills. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team. • Proficiency in HRIS and other onboarding software. • Attention to detail and a commitment to providing a positive employee experience. EDUCATION and/or EXPERIENCE Bachelor's degree in Human Resources, Business Administration, and one to three years of related experience and/or training are required. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to solve practical problems and deal with various concrete variables in situations with limited standardization. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS PHYSICAL DEMANDS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is regularly required to sit, use their hands, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. WORK ENVIRONMENT The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

----------------------------------------------------- "🟢 🟢 We're Hiring for below 3 roles !!🟢 🟢" ----------------------------------------------------- - IT Engineer II ( Exp 5-8 Yrs ) - IT Engineer IV ( Exp 8-10 Yrs ) Position :- IT Engineer V ( Exp 10+yrs ) Location :- Plano, TX OR Reston, VA ( Hybrid ) Type :- Contract ------------------------------------------------ Shifts: Candidates should be open to rotational shifts, or a constant night/day shift based on the roster (similar to GOC). Candidates will support the following key areas :- Production support Application & Cloud Infrastructure support Incident management Command center Production stability Observability Strong administrative experience in AWS On-call 24x7 support Experience with ticketing systems such as Jira, ServiceNow, etc. Experience with monitoring tools and Splunk Strong written and interpersonal skills Key Responsibilities: Provide support for complex or specialized application or infrastructure tasks, incidents, changes, and requests. Good communication skills (oral and written). Attention to detail and ability to multitask. Knowledge and use of ticketing systems. Knowledge of: Unix/Linux Cloud services (Amazon) Proficiency in running incident calls with up to 25 people. Managing incident data using tools like SharePoint and Confluence. Experience in managing helpline numbers. Experience troubleshooting and managing triage calls with cross-functional teams. Use of Office products (Excel, Word, Outlook). Perform and manage production support tasks requiring IT expertise and knowledge of business processes. Manage and resolve incidents utilizing knowledge articles and prior experience. Execute changes based on instructions or knowledge base. Monitor and execute production processing as per requests or runbooks. Perform proactive monitoring of systems and applications. Lead and manage triage efforts for incidents with potential business impact. Communicate, coordinate, and work with other groups to ensure production environment availability. Manage troubleshooting calls with cross-functional teams. Use tools, dashboards, and command-line for troubleshooting. Engage and escalate as necessary to expedite recovery and minimize impact. Top 3 Must-Have Skills: Use of tools such as xMatters, Everbridge, and direct phone calls as needed. Proficiency in Office products (Excel, Word, Outlook). On-call 24x7 primary support. Education/Experience: Have years of IT and Cloud support experience. Bachelor's degree or equivalent training required.

An elite firm in Dallas (our client) is looking for a eDiscovery / Litigation Specialist to join their team on a hybrid basis. Will be working with legal teams and attorneys in resolving eDiscovery issues, providing technical support, managing litigation databases, collaborating with vendors, and assisting with discovery projects. Must have experience managing electronic discovery projects and have an educated understanding of eDiscovery concepts and the EDRM framework. Experience using Disco, CaseMap, or Relativity is highly preferred. Exceptional compensation, benefits, and the opportunity to work in a collegial work environment within a small team, providing ample opportunities for growth and development in the legal technology landscape. Please apply to Bridgeline Solutions today!

This is for the 2024 - 2025 School Year Primary Purpose: Perform on-site technical work to install and maintain computer equipment and network and software applications throughout the district or at assigned campus. Respond to work order requests by diagnosing and repairing network and computer hardware. Qualifications: Education/Certification: High school diploma or GED Clear and valid driver's license Various technical certification a plus Special Knowledge/Skills: Knowledge of computer workstation setup ( identify requirement -i.e., Novell workstation) Knowledge of computer hardware and software applications Ability to install, maintain, and repair computers and peripherals Ability to install and maintain network cables and hardware Ability to diagnose problems and perform repairs Experience: One year of work experience installing, maintaining, and repairing computers and peripherals Major Responsibilities and Duties: Technical Support 1. Install, configure, maintain, and upgrade computers and peripherals, network cabling, and network peripherals throughout the district. Relocate computer hardware, peripherals, and equipment as needed. 2. Provide technical assistance to users of computers, instructional equipment, and software. 3. Install and configure application and operating system software and upgrades. 4. Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment. 5. Assist with the organization and distribution of technology-based material for classroom use. Equipment Repair and Maintenance 6. Diagnose and repair network connectivity and hardware issues, including printers, terminals, and personal computers. 7. Remove old equipment and perform data migration to new machines. 8. Service equipment according to established preventive maintenance schedule. Maintain accurate updated records of preventive maintenance. 9. Maintain accurate records of time and materials required to perform repairs and service. 10. Ensure technology equipment in classrooms, instructional labs, and campus administrative offices meet the district standard of safe student instructional and staff working environment. 11. Analyze, resolve, or report complex PC and peripheral LAN/WAN connectivity failures/issues to the appropriate personnel. 12. Configuring PC, touchscreen devices, and other technology equipment to district wireless LAN. 13. Provide excellent customer technical and non-technical communication with follow-up/follow-through techniques. Inventory 14. Maintain accurate inventory of hardware, software, and other equipment and material at assigned site(s). 15. Identify, request, and control the inventory of repair parts. Other 16. Compile, maintain, and file all physical and computerized reports, records, and other documents. 17. Comply with policies established by federal and state law, State Board of Education rule, and local board policy. 18. Comply with all district and campus routines and regulations. 19. Follow district safety protocols and emergency procedures. 20. Respond to after-hours emergencies as needed. Additional Duties: 21. Any and all other duties as assigned by immediate supervisor. Supervisory Responsibilities: None.

Dallas College seeks a dynamic individual to play an important role in the operation of the one of the seven new Dallas College academic Schools (the Schools). The Lab Specialist will serve within one of the Dallas College academic Schools. Dallas College is establishing the Schools with a new, ambitious academic framework to ensure the Schools align with the North Texas region's workforce and industry needs to ensure graduates' success in their careers. The Lab Specialist will report to the Lab Manager. The Lab Specialist is responsible for maintaining materials, supplies, equipment, and information systems while providing technical support for courses and programs. Required Knowledge, Skills & Abilities Knowledge about laboratory operations, laboratory information systems (software and hardware), and laboratory equipment in one or more discipline areas within the School. Advanced ability to use computer technology to access data, maintain records, generate reports and communicate with others. Must have strong organizational skills, ability to multi-task, detail-oriented approach to work, strong decision-making skills, good follow-up, ability to complete tasks. Utilizes excellent interpersonal, listening, oral and written communication skills in order to communicate effectively with internal and external stakeholders and constituents in the Dallas College community network. Strong knowledge and experience providing effective customer service. Ability to communicate effectively and courteously with individuals internal/external to Dallas College. Must be able to comply with district policies/procedures as well as applicable local, state, and federal rules and regulations. Physical Requirements Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities. Minimum Qualifications Associate degree plus one (1) year of related aviation or automotive work experience and/or experience in a teaching environment. In lieu of associate degree, two (2) years of related work experience may be substituted. Official transcripts are required. Bilingual preferred. ***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. *** Key Responsibilities Responsible for daily operations and maintenance of laboratories, specialized classrooms, learning laboratories, tool rooms and equipment in support of courses and programs. Promote and support safety through laboratory safe practices and provide training for students on safety procedures and hazardous materials handling. Maintains all Material Safety Data Sheets (MSDS) information for all chemicals and materials as required. Responsible for performing periodic inventory and maintaining accurate inventory for equipment, tools, materials and supplies. Receives, stores, and issues tools, supplies or equipment associated with courses or programs. Maintains log of tools, materials and equipment distributed and returned. Responsible for security of assigned inventory. Responsible for maintaining tools, equipment, and information systems in good working condition and ensuring that repairs are scheduled and completed in a timely manner; perform minor repairs and calibrations as needed. Responsible for scheduling preventative maintenance of equipment and recommend replacement or new equipment acquisitions. Schedule repairs and prepares and tracks purchase requisitions. Serve as primary point of contact for vendors for quotes and purchases. For learning labs, partner with faculty to coordinate appropriate learning lab support services including student orientation and training. Responsible for troubleshooting lab hardware/software issues. Monitor students in the computer lab during open lab periods. Assist in the monitoring of lab activities to ensure a safe and clean learning environment. Serves as a resource to students, staff and faculty in area of specialization. Monitor and control budget expenditures within allocation. Hire, supervise, and evaluate lab assistants and assigned staff. Determines work schedules and assignments in collaboration with faculty. Keeps up to date on the professional and technical aspects on the job. Utilizes excellent communication skills when interacting with internal/external stakeholders and constituents within the Dallas College community network. Provide excellent customer service. Completes required Dallas College Professional Development training hours per academic year. Perform other job duties as assigned. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance. About Us Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do. Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Ensure accurate and timely data transfers from Client and Client vendors to ADP Comprehensive Outsourcing Services (COS) according to the production schedule. Review and analyze vendor-provided documents and reports. Research issues and provide recommendations for resolution/correction related to payroll processing activities and outputs (checks, reports, files). Responsibilities: Assist Payroll Manager in day-to-day data collection, preparation and export of pay data files to ADP in accordance with the timelines outlined in the production scheduled Review, file and maintain vendor payroll reports Assist with auditing vendor payroll reports If applicable, review and sign off on employee time submissions for transmission to ADP, as directed by the Payroll Manager Work with ADP COS Payroll Team as needed to research and respond to escalated employee inquiries Assist with payroll related internal Client communications Work with internal departments in troubleshooting payroll related inquiries Assist Payroll Manager with the development and maintenance of internal client policy documentation relative to payroll processing Requirements: High School Diploma Work Type: Full Time EEO is the law - click below for more information: ******************************************************************************************** We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at **************.