Support specialist jobs in Highlands Ranch, CO - 1,582 jobs
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IT Support Specialist 5 (Specialist 5, IT Support)
Redwire Space
Support specialist job in Longmont, CO
Where dreams and reality collide and the output is, out of this world. At Redwire Space, we are a team of dreamers and doers. Where the impossible becomes possible, and every day is an opportunity to learn and get one step closer to knowing the unknown. Join us on our mission to expand humanity's presence in space.
Summary
Redwire Space Solutions, LLC has a current opportunity for an IT SupportSpecialist, level 5 role as a part of the IT Service Team located at our facility in Longmont, CO. In this role you will be primary customer interface for IT support and systems administration of a local and virtual networks; work with various systems/technologies. This will include user account management, system, workstation troubleshooting, and network hardware/software maintenance, backup/disaster recovery maintenance, server maintenance and protection of information systems.
Responsibilities
Serve as the Serve as the first point of contact for internal staff seeking technical assistance
Respond to events / problems and record their resolution in help desk ticketing software
Basic administration of a hybrid environment with both Active Directory and Azure AD resources
Provide technical support for a wide range of technology needs including phones, printers, workstations, servers and network equipment
Assist in imaging, creating new hire accounts, and Termination processes
Communicate clearly with customers and provide regular updates, status and information
Perform limited maintenance on servers and critical laboratory and testing systems
Pass on any feedback or suggestions by users or management to the appropriate team
Determine process improvements, best practices, and develop new processes
Typical Week: 85% escalated desktop/app support, 10% Windows server/network support, and 5% admin/meetings.
Ideal Experience
Bachelor's degree, with a minimum of two or more years' experience in IT or similar role in a Managed Services Provider environment. Willing to consider relevant work experience in lieu of degree
Microsoft Office 365, Azure Active Directory and Windows Server Active Directory Administration or certification
Experienced in desktop operating systems such as Windows 10, 11, mac OS, and Linux
Experienced configuring, supporting, troubleshooting and administering Windows workstations
Experienced troubleshooting hardware and software issues through remote control software
Support a hybrid environment with both Active Directory and Office365 resources
Must have current CompTIA Security+ certification, or willing to obtain within 90 days of employment
Some travel may be required
Desired Skills
Self-motivated with sound time management skills, attention to detail, and priority management to meet deadlines with minimal oversight,
with a focus on customer service
Excellent communication, collaboration, and problem-solving skills
Some ability to configure, support, troubleshoot and administer Linux and/or MacOS workstations
Experience with iOS and Android mobile operating systems
CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus
Experienced with Microsoft Teams architecture, features, and functionalities
Solid understanding of computer systems, mobile devices, and other tech products
Motivation and drive to develop yourself personally and professionally
Identify and suggest possible improvements on procedures
Ability to obtain a US Government Security Clearance
Pay Range
$36/hr.- $49/hr.
Grow with us as we innovate the next generation capabilities for a new era of space exploration! We offer a highly competitive benefits package along with a commitment to our core values of Integrity, Innovation, Impact, Inclusion, and Excellence.
Don't meet every single requirement above? No worries. We want people who can grow, collaborate and build a stronger team. We strive to build a diverse and inclusive culture, so if you're excited about this job posting, we encourage you to apply. You may be just the right candidate for this or other roles.
Redwire is an Equal Opportunity Employer; employment with Redwire is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
All offers of employment at Redwire are contingent upon clear results of a thorough background check and your ability to provide proof of eligibility to work in the US. Note that some positions will also require US citizenship or ability to obtain a security clearance due to requirements of a classified program.
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR Click Here
$36-49 hourly 2d ago
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Systems Application Support - Entry Level
Visa 4.5
Support specialist job in Highlands Ranch, CO
Visa does not support immigration for this role
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
We are seeking a dedicated and highly motivated Senior Support Role (Entry Level)team member to support our 24O7 operational environment. The ideal candidate will have a developing understanding of systems, networks, and applications, and will be responsible for monitoring, triaging, and coordinating support activities to ensure optimal service performance. This role is part of a shift-based operations team and plays a key part in maintaining Visa's high availability standards.
Work Schedule Requirements: This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location. Weekend and Holidays will be required.
Shift Work: 12-hour shifts (6:00am - 6:30pm)
Week 1: Monday, Tuesday, Friday, Saturday and Sunday
Week 2: Wednesday and Thursday
Responsibilities
1. Technical Proficiency
Monitor and maintain systems, applications, and infrastructure components within a production environment.
Use monitoring tools and ticketing systems to detect, track, and respond to alerts or incidents.
Follow documented procedures to troubleshoot issues and escalate when necessary.
Maintain accurate and high-quality documentation for incidents, tasks, and operational workflows.
2. Analytical Skills
Review and interpret logs, alerts, and monitoring data to identify abnormalities or early indicators of potential issues.
Apply logical and structured analysis to determine root causes or next steps.
Maintain strong attention to detail when tracking multiple operational tasks or system behaviors.
3. Problem-Solving Skills
Respond to incidents by diagnosing and resolving issues or coordinating with internal support groups as required.
Prioritize tasks effectively during high-volume or high-pressure periods.
Participate in incident, problem, and change management activities in alignment with operational standards.
Balance multiple issues at once while maintaining accuracy and service levels.
4. ITIL Knowledge
Understand and follow ITIL-aligned processes, including Incident, Problem, and Change Management.
Support the execution of operational tasks in accordance with service quality and SLA requirements.
Partner with cross-functional teams to ensure seamless service delivery across the IT service lifecycle.
5. Communication Skills
Communicate clearly and professionally with team members, internal stakeholders, and partner teams.
Document incidents, changes, and troubleshooting steps in a consistent and detailed manner.
Provide timely updates during active issues and escalate appropriately.
6. Time Management
Resolve or escalate incidents within defined SLAs and operational timelines.
Manage workload effectively during 12hour shift cycles and prioritize tasks based on business impact.
Specialization Support Lanes
Application Support Lane
Support application-specific workflows such as batch jobs, billing cycles, or transaction processing.
Monitor application health and coordinate fixes or enhancements with engineering teams.
Monitoring & Incident Response Lane
Lead or assist during major incidents by facilitating bridge calls and driving collaboration.
Correlate alerts across multiple platforms to identify root causes and expedite resolution.
Payments & Transaction Operations Lane
Monitor and support financial processing flows, settlement jobs, or batch operations.
Ensure timely completion of mission-critical payment processes.
Automation / Tools Lane
Support development or maintenance of scripts, automations, or dashboards to enhance operational efficiency.
Visa will accept applications for this role until at least January 20, 2026.
Qualifications
Basic Qualifications
High school diploma or equivalent
Preferred Qualifications:
Relevant experience in IT operations, service desk, or technical support preferred.
ITIL Foundation Certification preferred but not required.
Strong technical, analytical, problem-solving, and communication skills.
Ability to work in a structured 24O7 shift environment, including nights, weekends, and holidays.
Ability to learn and adapt quickly in a fast-paced operational environment.
Detail-oriented with strong organizational and documentation skills.
Basic knowledge of AI concepts and/or programming languages such as Python, Java, or SQL to support automation and data-driven solutions.
Additional Information
Work Hours:Varies upon the needs of the department.
Travel Requirements:This position requires travel5-10% of the time.
Mental/Physical Requirements:This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for this position is 55,100.00 to 82,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
$79k-105k yearly est. 5d ago
Bilingual Spanish Sales Support Specialist
Campuspoint
Support specialist job in Westminster, CO
Our client is an industrial technology company that concentrates on helping the world work better. Their technology enables jobs to be done more precisely and accurately, so people can build, construct, grow, and move the things they need to live and to develop future communities.
Compensation: $26/hr
Availability: Monday - Friday, 8am - 5pm. Job requires 4 days in office and 1 work from home day per week.
The Bilingual Spanish Sales SupportSpecialist ensures high customer retention and satisfaction levels. This role involves proactively engaging with customers to understand and address their needs, identify renewal blockers, and implement strategies to improve customer loyalty. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to analyze data to drive retention efforts.
Job Duties:
Send outbound messages or calls to understand and address the reasons for potential service discontinuation.
Take ownership of customer issues, ensuring minimal escalation and high satisfaction.
Resolve customer needs independently and effectively.
Communicate with customers, internal teams, and senior management to deliver exceptional service.
Directly negotiate with customers to overcome adoption barriers and develop plans to resolve pain points.
Maintain detailed records of customer interactions and activities in Salesforce.
Analyze data to identify trends and opportunities to improve retention and reduce churn.
Work closely with the Sales and Support Teams to handle escalations and enhance the customer experience.
Identify, create, and deliver content to support customer adoption and engagement needs.
Demonstrated ability to rapidly learn and efficiently navigate multiple business systems, ensuring seamless task completion and operational effectiveness.
Qualifications:
Bilingual English/Spanish skills are required.
Associate's degree or equivalent.
1+ years of practical experience in customer service and retention.
Proficiency in using Salesforce for documenting and managing customer interactions.
Strong customer-centric and growth mindset.
Experience in customer service and retention.
Excellent active listening and empathy to understand customer perspectives.
Strong analytical skills and a solution-oriented approach.
Skilled in effective negotiation techniques, including identifying customer pain points, proposing solutions, and achieving favorable outcomes to build strong customer relationships.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Excellent writing and communication skills, with the ability to convey thoughts clearly and concisely.
Strong ability to collaborate with stakeholders and customers at various skill levels.
Demonstrated ability to handle sensitive information with integrity and maintain a professional demeanor.
CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
If you need assistance or an accommodation due to a disability, you may contact us at ****************** or 1+************ (ask to speak with an HR representative). The process is outlined in CampusPoint's ADA Policy.
$26 hourly 2d ago
Treasury Management Technical Service Specialist
Banktalent HQ
Support specialist job in Denver, CO
Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the "Best Banks to Work For" and as having a top banking team in its list of "The Most Powerful Women in Banking." Our customers consistently vote us as the best bank in our local markets., We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a "local" business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.
With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.
The Treasury Management Technical Services team has an opportunity for a TM Technical Services Specialist.
What will your day look like? You will be:
Responsible for providing level 1 and 2 technical support and training for new clients or users on the multiple Treasury Management products including Treasury Internet Banking, Remote Deposit, Positive Pay, ACH, Receivables Online, E-Invoicing and Payments, Outsourced Disbursements and other products.
Training will include the introduction of the TM Knowledge Center to the users and may require resolution of hardware/software compatibility issues.
Providing exceptional customer service to Treasury Management clients by assisting with complex technical issues related to the installation and use of software for specific bank products.
Identify, investigate and propose solutions to technical issues.
Work toward a resolution to root causes to prevent recurring issues.
Responsible for cross-affiliate support of complex client enrollments as assigned and for coordinating file testing and transmission setups.
Stay abreast of technology upgrades and product enhancements.
Adhere to Bank policies and procedures.
May assist with special projects as required as well as take on other duties as assigned.
Qualifications:
Requires a High School diploma or equivalent and 1+ years of banking, treasury and cash management products/services, IT hardware, software, computer applications, networks or other directly related experience.
A combination of education and experience may meet job requirements.
Working knowledge of banking, treasury and cash management products, application software, networks, PCs, LAN's, terminals and telephones.
Good customer service, problem solving, analysis and communication skills, both verbal and written.
Ability to train clients on Treasury Management products and systems.
Ability to identify and resolve technical issues.
Must be detail oriented.
Good client relationship skills.
Salary Range (Depending on Location and Experience): $20- 29/h
Location and Schedule:
This position is full-time in office with variable schedule options. The available office locations are:
Denver, CO - 7222 E Layton Ave, Denver CO 80237
Houston, TX - 1801 Main Street, Houston TX 77002
Midvale, UT - 7860 S Bingham Junction Blvd, Midvale UT 84047
Apply now if you want to be part of a motivated and driven team and work with respected leaders. We need someone who is proactive, has a great attitude and wants to inspire others to achieve bank initiatives and drive loan growth.
$33k-64k yearly est. 2d ago
Linux and Cloud Application Support Specialist
General Dynamics Mission Systems 4.9
Support specialist job in Boulder, CO
As a Linux and Cloud Application SupportSpecialist for General Dynamics Mission Systems, you'll be a member of a cross functional team responsible for ensuring virtual machines and applications run successfully within a Platform As A Service environment. The Linux and Cloud Application SupportSpecialist will be responsible for new installation and deployment of Platform As A Service systems, to include monthly systems updates and troubleshooting application or VM issues.
We encourage you to apply if you have any of these preferred skills or experiences: Red Hat Enterprise Linux, VM management, containerized services, tiered helpdesk experience.
What sets you apart:
Likes troubleshooting and solving problems
Wants to get hands-on experience with a lot of different applications/software
Wants to improve user experience and overall product performance
Our Commitment to You:
An exciting career path with opportunities for continuous learning and development
Research oriented work, alongside award winning teams developing practical solutions for our nation's security
Flexible schedules with every other Friday off work, if desired (9/80 schedule)
Competitive benefits, including 401k matching, flex time off, paid parental leave, healthcare benefits, health & wellness programs, employee resource and social groups, and more
See more at gdmissionsystems.com/careers/why-work-for-us/benefits
Workplace Options:
This position is NOT a remote opportunity.
This position is hybrid with majority in-office support, some room for telework.
Basic Qualifications:
Bachelor's degree in computer science, a related field or equivalent relevant experience is required, plus a minimum of 2 years of relevant experience; or Master's degree.
Department of Defense TS/SCI security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
#LI-Hybrid
Salary Note This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Combined Salary Range USD $85,239.00 - USD $92,231.00 /Yr. Company Overview
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!
Job Description
Your Mission
BEUMER Group is committed to providing our employees with an exceptional digital work environment that empowers innovation and productivity. As an IT SupportSpecialist, you will play a crucial role in ensuring the seamless operation of our IT infrastructure while driving IT projects that enhance our technology landscape within North America. You will be responsible for network configuration, maintenance, and project management, helping us maintain our commitment to excellence in employee experience.
Responsibilities
Network Configuration and Maintenance:
Ensure network security, performance, and scalability.
Monitor network traffic, troubleshoot connectivity issues, and implement solutions.
Collaborate with global stakeholders to enforce network security policies and practices.
IT Project Management:
Lead IT projects that enhance the workplace experience from initiation to completion, ensuring value-generating benefits for the organization.
Define project scope, objectives, and schedules.
Support and Administration:
Provide technical support to end-users, resolving hardware and software issues promptly while communicating transparently and creating an excellent experience.
Advocate for the importance of information systems security and support the implementation of critical processes and security practices.
Onsite Support & Customer Partnership
Provide hands-on IT support at long-term project sites (e.g., airports), ensuring stable operations for project and customer teams.
Evaluate local needs, identify improvement opportunities, and translate them into clear recommendations and project plans.
Act as a trusted partner to customers, supporting continuous improvement and AI-driven initiatives that require IT expertise.
Annual compensation range: $85,000.00 - $95,000.00 annually
The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors.
Qualifications
Requirements, Skills & Abilities
Bachelor's degree in Information Technology, Computer Science, or a related field
2-5 years of experience in network administration and IT project management
Strong service and employee-experience-oriented, energetic mindset paired with a drive for continuous improvement that creates value for employees and the company
Well-developed interpersonal and communication skills, with the ability to deliver exceptional results in a fast-paced, dynamic environment
Strong attention to detail, process development and project/organizational management
Highly organized in working, thinking and prioritizing
Ability to travel domestically and internationally, as required, up to 50% of the time
Additional Information
BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees:
Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
Ancillary Insurances: Including vision, accident, and critical illness insurance.
Generous Paid Time Off: Achieve the optimal work-life balance.
Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.
BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.
$85k-95k yearly 16d ago
Technical Support Analyst / Sharepoint Support Analyst
Collabera 4.5
Support specialist job in Highlands Ranch, CO
We provide cost-effective, high quality IT resources to meet talent needs through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera has been a leader in IT staffing for over 24 years and is one of the largest diversity IT staffing firms in the industry. We are known for our high-touch, customer-centric approach, offering our clients unmatched quality, responsiveness and flexibility. We are appreciated by our clients for our streamlined execution, highly efficient service and exceptional talent management that go above and beyond traditional staffing services. Collabera has been named the Best Staffing Firm to Work For in the large firm category by Staffing Industry Analysts, the global advisor on contingent work, for four consecutive years.
Job Description
POSITION SUMMARY:
Under minimal supervision provides analysis and technical expertise in an existing or changing/emerging environment.
Performs a broad range of tasks which may include research, analysis, design, coding and testing, installation, maintenance, support, training, evaluation and selection, enhancement and implementation of SharePoint 2013 solutions.
ESSENTIAL DUTIES:
• SharePoint site design, enhancement and development
• Respond to and analyze business requirements, interact with users to refine requirements, design, develop, and test implementation
• SharePoint master pages, styles, layouts, themes, composed looks and search display templates
• SharePoint responsive designs and/or mobile device channels development
• SharePoint web services and web parts
• Conducts research and identifies problems and significantly improve, change or adapt existing methods and techniques in accordance with business needs.
• SharePoint 2010 and 2013 Enterprise
• Create new SharePoint Pages including data-driven web parts using SharePoint technologies.
• Convert business requirements into technical solutions using appropriate and applicable SharePoint technologies.
• Create custom forms and SharePoint workflows to guide end-users through complex business processes
• Help with end user training and has the ability to interact with internal customers to provide guidance with SharePoint related tasks.
• Document both business and technical requirements, workflows, and processes as communicated by management.
Qualifications
Required Experience:
• Bachelor's Degree in related field or equivalent experience
• 3 to 5 year experience in delivering SharePoint based solutions for the business using SharePoint standard functionalities and customization
• Experience developing web parts, best practices and feature deployment.
• Experience with form building and custom workflow development.
• Direct experience using SharePoint 2010 or later (2013 preferred).
• Expert in all out-of-the-box features in SharePoint 2010 and 2013.
• Manage existing and develop solutions with Office InfoPath Forms Services
• Requires in-depth knowledge of Systems Analysis and Design concepts and associated tools.
• Demonstrated ability to lead projects, including project management tool experience, leading project teams, and coordination with client personnel.
• Knowledge and use of relevant PC software applications and skills to use them effectively.
• Demonstrated ability to communicate effectively both verbally and in writing.
• Solid analytical and problem solving skills
• Solid communication and presentation skills
• Highly organized individual, capable of handling multiple competing priorities and comfortable working with a team of systems administrators and business users
Additional Information
Candidate must be available for Onsite Interview in Highlands Ranch, CO
$66k-90k yearly est. 60d+ ago
A48-Help Desk Technician 48
FHR 3.6
Support specialist job in Golden, CO
Job Description
100% on Site.
Our direct client has an opening for a Help Desk Technician 48
is 14 months with the option of extension, and the client is in
Golden, Colorado 80401
The NOC Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, networking, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
Responsibilities for Help Desk Technician
Manage Help Desk tickets in a timely manner
Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
Document customer interactions
Resolve customer reported issues
Escalate unresolved issues to the next Tier
Install, make changes and repair computer hardware and software
Monitor and respond quickly to incoming requests related to IT issues.
Maintain computer systems and act as support if any system goes down.
Assist with onboarding and offboarding of new or outgoing users.
Install, configure, maintain and upgrade PC software.
Tier 1 Networking and troubleshooting as well as support
Qualifications for Help Desk Technician
Experience working in a help desk environment
Flexibility to work a variety of shifts with minimal notice
Must have reliable transportation
Must be able to pass a background check
Proficiency with Windows, Linux, and IOS computers
Excellent oral and written communication skills
Detail oriented and highly organized to keep tickets in order
Ability to remain calm and professional in stressful situations
Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment
Understanding and appreciation for information security within systems and user devices.
Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary
Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus
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$41k-71k yearly est. 18d ago
IT Support Specialist
Technical Integrity
Support specialist job in Englewood, CO
Job Description
IT SupportSpecialist (Field Operations Focus)
Reports To: CEO
Compensation: $90,000 - $100,000 base salary plus bonus opportunity
Target Level: Mid-to-Senior Level
About the Company
Our Client is a dynamic, data-driven, and rapidly growing self-storage platform that delivers exceptional value to our customers and stakeholders. With a portfolio of high-quality properties across the U.S., we're reshaping the self-storage experience by combining operational excellence with modern, reliable technology. Our process is fully contactless and accessible 24/7 via smartphone, computer, or on-site kiosks.
Position Overview
We are seeking a proactive IT SupportSpecialist to serve as the primary engine behind our field operations and internal support systems. In this role, you will report to and work closely with the CEO and CFO while partnering with other IT personnel to ensure our systems are secure, efficient, and scalable as we grow.
This is a "roll-up-your-sleeves" role for someone who thrives in a hands-on environment and is comfortable troubleshooting across multiple systems. You will be the frontline for technical reliability, managing our JIRA-based help desk and providing a personal touch to our professional customer service culture.
Key Responsibilities
Help Desk & Field Operations Support
Ticketing Management: Own the JIRA-based help desk system, ensuring all tickets are tracked, prioritized, and resolved efficiently.
Operational Support: Provide direct, day-to-day IT support for all employees, including hardware, software, and connectivity troubleshooting.
Research & Resolution: Conduct deep-dive research into technical issues to solve tickets independently or partner with engineering to resolve complex system bugs.
Systems & Operations Management
Procurement: Manage the ordering of hardware and software to ensure the team has necessary tools.
Lifecycle Management: Oversee system updates and upgrades to ensure all endpoints remain secure and performant.
User Administration: Manage user accounts, permissions, and secure access across systems.
Onboarding: Onboard and offboard employees, ensuring proper setup and data security.
Documentation: Create detailed systems and process documentation, including SOPs and IT policies.
Cybersecurity & Infrastructure
Threat Identification: Assist in identifying cybersecurity concerns and partnering with others to resolve them.
System Maintenance: Support business-critical applications such as kiosks, websites, APIs, and storage management software.
Security Monitoring: Utilize tools like Cloudflare and Defender to ensure reliability and data protection.
Qualifications
Experience: 5-7+ years of progressive IT experience; experience in a lead or sole contributor role is a plus.
Technical Proficiency: Strong experience with Microsoft 365, AWS, and networking.
Problem Solving: Excellent troubleshooting and communication skills with a strong intellectual curiosity.
Environment: Comfortable supporting distributed teams and multi-location operations.
Industry Knowledge: Experience in real estate or property management is a plus.
Education: A self-starter who can independently manage IT operations in a small to mid-size company environment.
Why Join Us?
High-Level Visibility: Work directly with the CEO and CFO to provide practical technology solutions that meet business needs.
Autonomy: Enjoy ownership of IT execution without unnecessary layers of approval.
Exceptional Benefits: 100% paid employee health plan (medical, dental, and vision) with 25% premiums covered for dependents.
Generous Leave: Enjoy a robust PTO and holiday plan.
$90k-100k yearly 13d ago
National Support Specialist, Multivendor Services - Siemens
Philips 4.7
Support specialist job in Denver, CO
Lead and mentor Field Service Engineers, resolve complex escalations quickly, and drive improvements in service quality and parts usage. If you're a technical expert who loves solving problems and elevating team performance, this role puts you at the center of high‑impact service excellence.
Your role:
* Provide leadership, training, and technical expertise to Field Service Engineers (FSEs), supporting them both onsite and remotely to ensure proper troubleshooting and repair methodology.
* Coach and mentor FSEs to deliver excellent customer experiences, including conducting crucial conversations and supporting technical and process updates through trip reports and seminars.
* Manage all technical escalations within the region, leading resolution strategies, instructing teams on repair solutions, and ensuring timely, effective corrective actions.
* Support business improvement efforts through parts review and approval processes, proactive monitoring of high‑activity sites, and leading initiatives to reduce material usage and improve performance.
* Ensure accountability and adherence to procedures across all repair activities, verifying proper parts usage and maintaining speed and quality of escalation resolution.
You're the right fit if:
* You've acquired 5+ years of experience servicing the following equipment: Luminos Lotus MAX XR, LUMINOS dRF MAX, Siemens Ysio X.PREE XR, MULTIX IMPACT C Digital, Multix Fusion MAX XR, Multix IMPACT DR, LUMINOS dRF, Axiom Luminos Agile, Axiom Luminos Agile Max, Multix Fusion Digital, Mobilett Elara Max, Mobilett Mira Max, Mobilett Mira, Multitom Rax
* Your skills include the ability to resolve problems remotely utilizing excellent written and verbal communication skills.
* You have at least a high school diploma.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is a field role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
* Learn more about our business.
* Discover our rich and exciting history.
* Learn more about our purpose.
* Learn more about our culture.
Philips Transparency Details
The pay range for this position in Utah, Arizona is $39.05 to $62.48 per hour.
The pay range for this position in Nevada, Colorado is $41.11 to $65.77 per hour.
The pay range for this position in Washington is $43.16 to $69.06 per hour.
The pay range for this position in California is $46.04 to $73.66 per hour.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to the zone.
#LI-PH1
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
$46-73.7 hourly Auto-Apply 7d ago
IT Support Specialist
Wowza 4.0
Support specialist job in Lakewood, CO
The IT SupportSpecialist provides hands-on technical support, manages user access and hardware, and ensures a secure, reliable IT environment. This role supports both onsite Denver employees and distributed team members. Because of hardware handling, office support, and onsite troubleshooting, this position requires being onsite in Denver several days per week.
Key Responsibilities
End-User Support
* Provide Tier 1-2 support for employees in the Denver office and remote team members.
* Troubleshoot:
* Microsoft 365 / Outlook
* Slack
* Zoom
* VPN and basic networking
* Mac and Windows device issues
* Printers, monitors, docking stations, and peripherals
* Manage and resolve helpdesk tickets in a timely, communicative manner.
Systems Administration
* Administer user accounts, access, and policies in:
* Azure AD / Entra ID
* Microsoft 365 Admin Center
* Slack Admin
* Airbase (cards, reimbursements, approval routing)
* Salesforce (basic access, MFA, login troubleshooting)
* Assist Internal Systems team in supporting system enhancements, integrations, and rollouts.
Hardware & Asset Management
* Own end-to-end laptop lifecycle: ordering, imaging, Kandji enrollment, configuration, shipping, and returns.
* Maintain accurate hardware and software inventory.
* Support hardware troubleshooting, repairs, and replacements onsite.
Security & Compliance
* Manage device security and compliance using Kandji for:
* Device enrollment
* Configuration profiles
* Patch management
* Lost/stolen device controls
* Enforce security standards: disk encryption, MFA, OS updates, compliance automations.
* Assist with SOC 2 evidence gathering and maintaining related controls.
* Promote least-privilege and secure-by-default practices across systems.
Project & Collaboration
* Work closely with Internal Systems, Engineering, and Finance.
* Support ongoing improvements and deployments across:
* Salesforce
* NetSuite
* Boomi
* Airbase
* Avalara
* Document recurring issues and propose automation or process improvements where possible.
Requirements
Must-Have
* 2-4+ years of IT support or helpdesk experience.
* Strong Mac and Windows support skills.
* Experience with Azure AD / Entra ID and Microsoft 365 administration.
* Hands-on experience with Kandji.
* Strong troubleshooting and communication skills.
* Ability to work onsite in Denver several days per week.
Nice-to-Have
* Slack admin experience
* Basic Salesforce user support
* PowerShell or bash scripting basics
* Fundamental networking knowledge (DNS, VPN, Wi-Fi)
* Experience with SOC 2 or similar compliance frameworks
Success Measures (First 90 Days)
* Handles Tier 1-2 support independently and proactively.
* Owns onboarding/offboarding and keeps processes running smoothly.
* Maintains accurate asset inventory and consistent Kandji compliance.
* Understands core system relationships and escalation paths.
* Provides dependable, friendly, and efficient support to employees.
$49k-86k yearly est. 27d ago
Computer Field Tech Position- Arvada/Denver CO
BC Tech Pro 4.2
Support specialist job in Denver, CO
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
Local Only! Need Help Desk Support
360 It Professionals 3.6
Support specialist job in Golden, CO
This is Priya Sharma from 360 IT Professionals Inc. and we are Staffing Specialist working directly with all US States and Local and Commercial clients. We are known for our IT Services, Mobile development, Web development and Cloud computing and working with clients to deliver high-performance results.
Job Description
Qualification
A+
Active Directory
Adobe Acrobat
Communication skills both verbal and written
DOS
Java
JD Edwards EnterpriseOne (ERP)
Learning ability
Mac OS
MicrosoftOffice
Windows 10
Windows 9x/2000/XP/NT/Vista/7
Qualifications
Candidate will be providing remote support (phone) to users in a Windows based environment. Duties will include answering the phone, understanding and documenting user issues, creating tickets, resolving issues or providing escalation when needed. Support will include password reset, troubleshooting problems with Office products, smart phones issues, calendar and email issues, etc.
Job duties may include direct, in person support when users come to the Service Desk (walk up service).
Requires excellent customer service skills in person, over the phone and via email.
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. Lives local. In person interview required.
Additional Information
Kindly share your resume to priya.sharma@_360itpro.com or call me on
510-254-33-00 Ext. 130
$34k-58k yearly est. 1d ago
Operations Support
Shamrock Foods 4.7
Support specialist job in Commerce City, CO
Starting compensation: $23.00 per hour Shift Days: Sunday to Thursday Shift Hours: 8:30 AM to 5:00 PM Shamrock anticipates closing the application window for this job opportunity on or before December 31, 2026 The Operational Support position is responsible for executing and supporting the functions of Inventory Control, Salvage, Driver Check-in, Returns, and Will Call.
Essential Duties:
* Perform Driver Check-in Duties
* Perform Inventory Control cycle counts, reconciliations, etc.
* Perform Salvage/Returns processes.
* Operate the Will Call desk and function.
* Use proper body mechanics at all times to help prevent injuries.
* Report/stop all safety issues and/or unsafe practices immediately.
* Dress appropriately and wear all requires personal protective equipment (PPE).
* Use lockout/tag out devices and procedures as required.
* Obey all signs and procedures.
* Immediately removes any damaged product from the pickslot and takes to designated salvage area.
* Other duties may be assigned based on department and business needs.
Qualifications:
* High School Diploma or GED Preferred and 6+ months of experience in a related field; or an equivalent combination of education and/or experience
* Must be able to effectively work unsupervised, independently or as part of a team
* Must be able to display a high level of initiative
* Must have strong attention to detail and the ability to work with and differentiate similar product codes and numbers with only very subtle differences
* Must be able to demonstrate leadership attributes that foster effective working relationships
* Ability to apply concepts of basic math including addition, subtraction, multiplication, and division of numbers, etc.
* Must routinely interact with external customers, suppliers, and vendors in a way that reflects the Shamrock Foods Culture and the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
* Must demonstrate sound judgment and have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Must be able to learn the flow of information and gain understanding as it relates to Shamrock Foods Systems
* Must be flexible and willing to work the demands of the department which are subject to evenings, weekends, and holidays
Corporate Summary:
At Shamrock Foods Company, people come first - our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.
Our Mission:
At Shamrock Foods Company, we live by our founding family's motto to "treat associates like family and customers like friends."
Why work for us?
Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That's why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn't stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education and wellness programs.
Equal Opportunity Employer
At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.
$23 hourly 20d ago
IT Support Analyst
True Anomaly
Support specialist job in Denver, CO
A new space race has begun. True Anomaly seeks those with the talent and ambition to build innovative technology that solves the next generation of engineering, manufacturing, and operational challenges for space security and sustainability.
OUR MISSION
The peaceful use of space is essential for continued prosperity on Earth-from communications and finance to navigation and logistics. True Anomaly builds innovative technology at the intersection of spacecraft, software, and AI to enhance the capabilities of the U.S., its allies, and commercial partners. We safeguard global security by ensuring space access and sustainability for all.
OUR VALUES
Be the offset.
We create asymmetric advantages with creativity and ingenuity
What would it take?
We challenge assumptions to deliver ambitious results
It's the people.
Our team is our competitive advantage and we are better together
YOUR MISSION
We are seeking an experienced IT Support Analyst to join our growing team. The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role requires excellent problem-solving skills, attention to detail, and the ability to work well under pressure.
RESPONSIBILITIES
Serve as the first point of contact for all IT issues, providing support via phone, email, remote tooling (Teams/BigFix), and in-person interactions
Be a point of contact for your assigned office, collaborating with IT Engineering, AV, and Workplace teams to ensure timely resolution of technical issues
Troubleshoot and resolve technical issues related to computer systems, networks, and hardware
Troubleshoot and support mac OS, Windows, and ChromeOS environments
Ensure ongoing usability of client computers, peripheral equipment, and software within established standards (desktops, laptops, printers, copiers, etc.)
Ensure in-office AV equipment in conference rooms is maintained and working properly, providing support when needed
Install, configure, and maintain computer systems, networks, and hardware
Assist with onboarding new hires, including hardware deployment, equipment setup, and software provisioning
Assist with the deployment and maintenance of new hardware and software including mac OS, Windows, True Anomaly engineering software, and O365 tooling
Provide support for core software platforms including O365, Teams, and company SaaS applications
Maintain accurate documentation of technical support requests and resolutions; assist in keeping our knowledge base and documentation up-to-date
Monitor and maintain system performance and security
Become familiar with all aspects of our IT environment to help support, maintain, and scale it
Participate in on-call rotations to provide IT/Technical support 24/7; this position requires the ability to respond to critical tickets/incidents outside of regular working hours
QUALIFICATIONS
3+ years of experience in IT support, helpdesk, or end-user desktop support
Strong knowledge of computer systems, networks, and hardware
Demonstrated proficiency with Windows, mac OS, and ChromeOS
Demonstrated proficiency with MDM tools (Intune, JAMF, BigFix)
Proficient in Bash/Shell scripting; experience with automation of basic tasks using Bash/Shell/Python scripts
Experience with remote support tools and technologies
Experience with cloud-based technologies and services (e.g., Azure)
Experience with Cisco networking equipment
Excellent troubleshooting and problem-solving skills
Ability to establish priorities, work independently, and successfully manage multiple projects
Strong communication skills with all types of people and personalities
A self-starter with attention to detail and follow-through
Passion for technology and delivering great customer service
PREFERRED SKILLS AND EXPERIENCE
Experience with aerospace or high-tech manufacturing.
Current active DoD TS/SCI clearance.
COMPENSATION
Base Salary: $65,000 - $90,000
Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, location, and experience.
ADDITIONAL REQUIREMENTS
Work Location-Successful candidates will be located near Denver. While we observe a hybrid work environment, some work must be done on site.
Work environment-the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job.
Physical demands-the physical demands of the job, including bending, sitting, lifting and driving.
This position will be open until it is successfully filled. To submit your application, please follow the directions below. #LI-Onsite
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
True Anomaly is committed to equal employment opportunity on any basis protected by applicable state and federal laws. If you have a disability or additional need that requires accommodation, please do not hesitate to let us.
$65k-90k yearly Auto-Apply 34d ago
IT Support Specialist
Ascend Analytics 3.9
Support specialist job in Boulder, CO
This position is Full-Time, On-Site (Boulder, CO)
Please note: Ascend Analytics is not able to offer visa sponsorships at this time.
About Ascend
Ascend Analytics is an innovative “climate tech” software and consulting company focused on energy analytics that are transforming the electric grid. Ascend's solutions provide the analytics to support critical power supply decisions from operating strategies for short and long-term investment and resource planning decisions. For more information, visit ************************
Your Impact at Ascend Analytics
Ascend is seeking a skilled and motivated IT SupportSpecialist to support daily operations for both local and remote employees. This role involves providing direct technical support for individual workstations in a Windows and Microsoft Office environment, as well as resolving a variety of IT help desk issues.
We're looking for someone who thrives in a fast-paced setting, can juggle multiple priorities, and is comfortable taking ownership of both daily support tasks and long-term projects. This is a full-time, on-site role based in our Boulder office.
Key Responsibilities
Provide first-level technical support by responding to all new IT help desk tickets on the same day they are submitted.
Assist with new hire onboarding, including account setup and training on PC applications and systems.
Configure, deploy, and maintain Windows laptops for employees.
Diagnose and resolve hardware and software issues related to PCs and peripherals.
Maintain accurate inventory of all devices and manage remote system updates using REFTAB.
Participate in project work by defining tasks, estimating timelines, and executing responsibilities.
Perform software and operating system upgrades as required.
Troubleshoot complex technical issues using industry best practices to ensure timely resolution.
Monitor and respond to support emails (e.g., Entara support inbox) as time allows.
Maintain the IT ticketing system, including knowledge base documentation and system maintenance logs.
Prepare and configure laptops for employees, ensuring correct deployment and functionality.
Assist with the setup and maintenance of business networking equipment and infrastructure, including tasks such as IP subnetting, cable management, and Wi-Fi troubleshooting.
Oversee the IT training portal to ensure all employees complete onboarding and ongoing training requirements.
Perform additional duties as assigned by the direct manager.
Required Qualifications
Bachelor's degree in Information Technology, Information Science, or a related field, or an equivalent combination of education and relevant experience.
At least 2 years of full-time IT support experience or a post-secondary certificate in a related program.
Hands-on experience with Microsoft Windows 10/11 and Microsoft Office suite.
Familiarity with the Microsoft 365 Admin Portal, including Dynamics CRM.
Strong experience working within a standardized ticketing system and documenting resolutions.
Excellent technical writing skills for creating user-facing documentation and guides.
Ability to follow established methodologies while continuously identifying opportunities for process improvement.
Strong customer service orientation with the ability to interact professionally across all levels of the organization.
Proven ability to prioritize, take initiative, and problem-solve independently in a fast-paced environment.
Excellent written and verbal communication skills with strong attention to detail.
Ability to work effectively both independently and as part of a collaborative team.
High level of personal integrity, professionalism, and reliability.
Preferred Qualifications
Motivation to work in the renewable energy space
Compensation: $60,000 - $75,000
Negotiable based on qualifications and experience. Ascend highly values our employees and often pays above industry average.
We offer flexible work hours in a relaxed environment with opportunities for advancement and excellent benefits, including medical, dental, vision, short- and long-term disability, parental leave, dependent care spending account, and a 401k plan.
We celebrate diversity and are committed to creating an inclusive environment for all employees. Ascend Analytics is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information or other applicable legally protected characteristics.
Ascend Analytics is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at
******************************.
$60k-75k yearly Auto-Apply 41d ago
IT Support Specialist I
Go West It
Support specialist job in Greenwood Village, CO
Job description
As a leading technology service provider in Colorado, Go West IT is the trusted guide to the digital frontier. Our mission is to help companies benefit from technology by expertly guiding them to opportunities and protecting them from harm. We do this by providing a team of trusted guides with the knowledge, skills, and expertise needed to navigate this constantly changing landscape. Our entire team is continually building their knowledge base, keeping us ahead of the technology curve and helping us succeed at our mission.
The IT SupportSpecialist role requires an individual to provide exceptional service to our fast-growing customer base. Reporting to the Service Desk Manager, the person in this position receives and resolves customers' IT service requests quickly and intelligently. The IT SupportSpecialist is often the first person our customers interface with when they initiate Go West support, requiring a professional and caring demeanor.
What you can expect from us:
Opportunity to be an integral part of a Technology Service Provider on the forefront of technical innovation, that is known for extraordinary results
A fast-paced environment where each day brings different challenges/opportunities and exposure to the latest business technologies
Mentorship, ongoing feedback, and a commitment to professional development with resources to learn, improve, and grow
Educational Assistance Program available to help you pursue education opportunities that can advance your career
Ability to work with a team of caring professionals who truly value teamwork
A flexible schedule with the ability to work in a hybrid environment
A liberal employee recognition and rewards program
Competitive pay range of $21.63 - $28.84 hourly, with comprehensive benefits that include paid time off, medical, dental, vision, life, disability and 401K with generous matching
What we will expect from you:
Professional, solution-minded, and friendly demeanor with strength in building strong business relationships internally and externally
Involvement in a collaborative effort with the Support Services Coordinator and IT SupportSpecialist II to ensure efficient ticket management and escalations
Consistent demonstration of Go West core values
Participation and engagement in weekly meetings to discuss issues, review key performance indicators and drive progress on quarterly objectives
Excellent listening, written and verbal communication skills
Security-conscious, detail-focused personality with a penchant for organization, documentation, and appreciation of processes
Deeply caring about delivering the best possible service, giving thorough effort, yet appreciating flexibility and a team that enjoys working and often playing together
Responsiveness, with the ability to systematically prioritize and address the needs of Go West's clients
The ability to collaborate with a very strong technical team
Excellence at proactively setting/managing expectations and communicating
Ability to learn quickly, with a love of taking on new challenges
Maintain a full-time weekday schedule, as agreed with the Service Desk Manager, between the hours of 6am and 6pm
What you will be doing:
Daily interaction with clients to gather details, triage, and troubleshoot IT issues with their business technology, OS, and applications, escalating when needed
Remotely supporting (from our office in Greenwood Village, CO) via phone, email, and our RMM, IT solutions our engineers implemented for our clients
Educating and advising end-users in applications, processes and best practices
Monitoring alerts generated from client systems, and creating tickets for repeated failures and errors
Virus removal, OS hardening, software and hardware diagnostics
VPN client setup and remote access troubleshooting
Windows Active Directory moves, adds and changes
Interfacing between service providers and end users
Thorough documentation of work performed and clients' environments
Submission of timely and accurate billable labor entries for invoicing
Other duties as assigned by the Service Desk Manager
Job requirements
Qualifications we require from you:
Minimum of two years in a technical support role, with service desk experience highly desired
CompTIA Network+ or CompTIA Security+ certification, or willingness to obtain certification within the first 90 days of employment
CompTIA A+ certification or equivalent preferred
Microsoft 365 Fundamentals (MS-900), Azure Fundamentals (AZ-900), or equivalent certifications preferred
Authorization to work in the United States
All done!
Your application has been successfully submitted!
Other jobs
$21.6-28.8 hourly 12d ago
Business Support Specialist
Cobank 4.8
Support specialist job in Greenwood Village, CO
A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. In order to be the best, we hire the best!
Remarkable Benefits Offered by CoBank
Careers with a purpose
Time-Off Packages, 15 days of vacation, 10 paid sick days and 11 paid holidays
Competitive Compensation & Incentive
Hybrid work model: flexible arrangements for most positions
Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
Robust associate training and development with CoBank University
Tuition reimbursement for higher education up to $10k per year
Outstanding 401k: up to 6% matching and additional 3% non-elective contribution & Student Loan Match
Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution
Associate Resource Groups: creating a culture of respect and inclusion
Recognize a fellow associate through our GEM awards
Job Description
Provide administrative and operational support to ensure smooth functioning of business operations and achievement of key strategic business priorities. Produce reports and analysis for internal and external stakeholders. Provide general business and administrative support to senior leadership team or product areas.
Essential Functions
Provides direct administrative and operational support for division priorities as well as day-to-day projects and tasks.
Produce reports, analysis, and PowerPoint presentations for internal/external stakeholders.
Provide general business support to SVP
Work with SVP to prioritize strategic business needs and develop action plans
Supports SVP in maintaining calendars, coordinating travel, and coordinating internal and external meetings and events.
Completing special projects and initiatives with SVP oversight and support.
Supporting SVP in meetings, presentations, and events with thorough planning and coordination.
Identifying areas of improvement across the businesses and making actionable recommendations.
Liaison with IT
Education
High school diploma or GED required
Bachelor's Degree required
Bachelor degree may be substituted with four (4) years of directly related experience. Four (4) years of experience is in addition to stated experience requirements.
Work Experience
3 years of combined experience in reporting and data analytics, executive support or advanced business support required
Prior Experience with reporting and data analysis, required
Prior Experience in corporate or commercial banking, preferred
Communication: As someone who interacts with team members across all levels, must have exceptional written and verbal communication skills to ensure information and direction are clearly conveyed.
Time management: As a steward of organizational efficiency and guardians of executive leaders' time, must exhibit exemplary time management skills. Must utilize organization and planning expertise to prioritize tasks, schedule meetings and resolve work.
Requires strong reporting and analytics skills
Requires broad understanding of strategy and strategic planning
Accountable for medium and long-term tasks and more complex administrative requests and activities
Routinely uses judgement to resolve non-routine issues escalated from junior team members
Requires technical know-how and broad understanding the business unit and customer base
Advanced understanding of support discipline
Meets less clearly defined demands and influences staff
May have limited management responsibilities
About CoBank
The typical base pay range for this role is between $80,300 - $91,840. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.
The listed salary, other compensation and benefits information is accurate as of the date of this posting. This job will be posted for a minimum of five (5) business days or until the position is filled. CoBank reserves the right to adjust compensation for all positions and to modify or discontinue benefits programs at any time in its sole discretion, subject to applicable law.
CoBank is a cooperative bank serving vital industries across rural America. The bank provides loans, leases, export financing and other financial services to agribusinesses and rural power, water and communications providers in all 50 states. The bank also provides wholesale loans and other financial services to affiliated Farm Credit associations serving more than 76,000 farmers, ranchers and other rural borrowers in 23 states around the country. CoBank is a member of the Farm Credit System, a nationwide network of banks and retail lending associations chartered to support the borrowing needs of U.S. agriculture, rural infrastructure and rural communities. Headquartered outside Denver, Colorado, CoBank serves customers from regional banking centers across the U.S. and also maintains an international representative office in Singapore.
REASONABLE ACCOMMODATION
We are committed to ensuring that our online application process provides an equal employment opportunity to all applicants, including qualified individuals with disabilities. If you are an applicant with a disability, or are assisting an applicant with a disability, and require accessibility assistance or would like to request a reasonable accommodation for any aspect of the application process, including completing an application, interviewing, or otherwise participating in the employee selection process, please submit a request by emailing *********************. Include your contact information and specific details about your requested accommodation.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
CoBank is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
$80.3k-91.8k yearly Auto-Apply 22d ago
Biomedical Technician / Equipment Support Specialist - Information Systems
Blue Water Thinking
Support specialist job in Aurora, CO
Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals.
Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers.
Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions, thought leadership, and grit to meet our client's transformational needs.
Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners.
Lastly, our formula for success is simple: Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible.
Job Description
We are seeking a skilled and motivated Biomedical Equipment Technician - Info/Sys to join our healthcare facility's dynamic team. As a Biomedical Equipment Technician with networking experience, you will play a crucial role in ensuring the reliability, functionality, and safety of our networked medical equipment. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, cybersecurity, network maintenance, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and experience with Cerner. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of networked medical equipment.
Responsibilities:
Perform routine preventive maintenance on a diverse range of networked medical equipment to ensure optimal functionality and extend equipment lifespan.
Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications.
Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy.
Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats.
Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines.
Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution.
Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems.
Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS).
Provide technical support and training to medical staff on the proper operation and handling of networked medical equipment.
Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks.
Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care.
Experience with Cerner electronic health record (EHR) systems and integration is preferred.
Location: Rocky Mountain Regional VA Medical Center - 1700 North Wheeling Street, Aurora, CO 80045-7211.
Basic Qualifications
The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract:
Experience within a medical center and Biomedical Engineering department
OR, Experience working in or with the Veterans Health Administration (VHA)
OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations
In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract.
Role Specific Qualifications:
A two-year associate degree or higher in an applied science or equivalent military training.
A minimum of three years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking.
Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory.
Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security; ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems.
Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards.
Familiarity with the setup and application of network test equipment and tools.
Ability to read, analyze, and interpret technical literature, schematics, and drawings
Eligibility:
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Must be able to obtain and maintain the required federal public trust clearance for this role
Must provide proof of COVID vaccination + Flu vaccination during flu season, or, as an alternative, appropriate documentation that will support either a medical or religious exemption.
Compensation:
Salary for this position is determined by various factors, including but not limited to, location, the candidate's particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below.
Salary range: $65,000 - $80,000
Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan.
Our Commitment to Equal Employment Opportunity.
Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.
Applying for this Job:
Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...)
Candidates must fill out the below form to the best of their knowledge
How much does a support specialist earn in Highlands Ranch, CO?
The average support specialist in Highlands Ranch, CO earns between $26,000 and $56,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.
Average support specialist salary in Highlands Ranch, CO
$38,000
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