Support specialist jobs in Huntersville, NC

IT Support Engineer - Windows 11 / M365 (Contract) Duration: 3-Month Contract We are seeking a hands-on IT Support Engineer to join a fast-paced enterprise environment in Charlotte, NC. This role will play a key part in supporting a Windows Hello deployment project while delivering high-touch end-user support for a high-profile user base. Key Responsibilities Project & Technical Support Support the deployment and implementation of Windows Hello across the enterprise Provide hands-on support for Windows 11 environments Troubleshoot and support Microsoft 365 (M365) services and applications Perform Active Directory (AD) and Azure Active Directory (Azure AD) administration Support device management using Intune Provide support for System Center Configuration Manager (SCCM) Assist with iOS device management and support End-User Support & Customer Service Deliver exceptional customer service while minimizing business disruption Troubleshoot and resolve escalated technical issues Escalate unresolved problems to appropriate teams when necessary Identify recurring issues and recommend service improvements Collaboration & Documentation Partner with infrastructure, security, and business teams to provide seamless support Participate in team meetings and knowledge-sharing sessions Contribute to documentation, training materials, and process improvements Required Skills & Experience Technical Skills Hands-on experience supporting Windows 11 Strong experience with Microsoft 365 Working knowledge of Active Directory and Azure AD Experience supporting SCCM Experience with Intune / MDM Knowledge of iOS device management Familiarity with ITIL processes and best practices Professional Skills Proven experience supporting users in fast-paced, high-visibility environments Excellent communication and interpersonal skills Strong analytical and problem-solving abilities with a focus on root cause analysis USC and GC W2 employees only. No 3rd parties

Compensation: $18-22 per hour Mobile Help Desk Support Inceed has partnered with a great company to help find a skilled Mobile Help Desk Support professional to join their team! This is an exciting full-time opportunity for a candidate with telecommunications experience and expertise in mobile devices. The role is perfect for someone who thrives in dynamic environments, enjoys solving complex issues, and excels in customer service. The selected candidate will play a critical role in assisting users with hardware, network connectivity, device configuration, and troubleshooting mobile operating systems such as Android and iOS. Responsibilities: Respond to and resolve user requests for assistance via phone, email, and text messaging. Provide initial analysis and resolution for incidents and service requests submitted by internal users. Utilize help desk tracking software for efficient issue resolution. Required Qualifications & Experience: Proven ability to follow defined processes and seek advice when necessary. Previous experience in customer support, call center, or similar roles. Experience supporting business desktop/laptop and mobile devices, including troubleshooting and configuration of mobile devices. Nice to Have Skills & Experience: Familiarity with IT knowledgebase software and end-user documentation. Strong communication skills for interfacing with management and technical resources. Experience in maintaining poise and humor in stressful situations. Perks & Benefits: 3 different medical health insurance plans, dental, and vision insurance. Voluntary and long-term disability insurance. Paid time off, 401(k), and holiday pay. Weekly direct deposit or pay card deposit. Other Information: Candidate must be available Monday through Friday, 7:00 AM to 8:00 PM EST. The position offers opportunities for growth and exposure to advanced technical environments. Applicants must have strong problem-solving and customer service skills. If you are interested in learning more about the Mobile Help Desk Support opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time. We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them. Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

IT Field Services Technicians are professionals responsible for providing on-site technical support, maintenance, and troubleshooting services to clients or organizations. They work directly in the field, addressing IT-related issues and ensuring that computer systems, networks, and technology infrastructure function effectively. Responsibilities On-Site Technical Support: Travel to client locations or within an organization to diagnose and resolve hardware, software, and network-related IT issues. Installation and Configuration: Install, configure, and set up computer systems, servers, peripherals, and software applications at client sites or within the organization. Hardware Maintenance: Perform routine maintenance, inspections, and repairs of computer hardware components, including desktops, laptops, servers, and networking equipment. Software Troubleshooting: Diagnose and resolve software issues, such as operating system errors, application glitches, and driver conflicts, to ensure proper functionality. Operating System Support: Provide support for various operating systems (e.g., Windows, mac OS, Linux) and assist users with software installation and troubleshooting. Network Troubleshooting: Identify and resolve network connectivity issues, including problems with routers, switches, cabling, and wireless networks. Peripheral Support: Troubleshoot and maintain peripheral devices, such as printers, scanners, and monitors, to ensure they function correctly. User Account Management: Assist with user account creation, password resets, and access control, ensuring that users have the necessary permissions and access rights. Data Backup and Recovery: Implement data backup solutions and assist with data recovery in case of data loss or system failures. Security Compliance: Ensure that IT systems and configurations comply with security policies and standards. Address security vulnerabilities and enforce best practices. Documentation: Maintain detailed records of service calls, equipment configurations, and performed tasks. Complete service reports and documentation of findings and resolutions. Inventory Management: Keep track of inventory, spare parts, and IT equipment in the field service vehicle to ensure availability for on-site repairs and replacements. Training: Provide basic user training and guidance to end-users on IT equipment operation, software usage, and best practices. Remote Support: When possible, offer remote technical support to clients or end-users using remote desktop tools or phone support to resolve issues without the need for an on-site visit. Emergency Response: Be available for emergency IT service calls and be prepared to respond promptly to critical IT issues that require immediate attention. Customer Interaction: Communicate effectively with clients or end-users to explain technical issues and solutions in non-technical language. Provide updates on service progress and estimated time of completion. Qualifications Strong technical skills, problem-solving abilities, excellent communication, and a customer-focused mindset are crucial for success in this role. The ability to adapt to different IT environments and technologies is essential for IT Field Techs to provide effective on-site support. Physical Requirements: Prolonged periods sitting at a desk and working on computer. Occasional walking between facilities. Occasional lifting, pushing, pulling up to 15 lbs. Encore Technolgies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

We suggest you enter details here. Role Description This is a full-time on-site role for a Help Desk Manager located in Charlotte, NC. The Help Desk Manager will oversee and coordinate the day-to-day activities of the help desk team to ensure efficient and effective IT support. Responsibilities include managing help desk staff, resolving technical and customer service issues, monitoring key performance indicators, and implementing tools and processes to enhance service quality. Collaboration with teams to identify improvement opportunities and training the help desk team will also be key aspects of this role. Qualifications Proficiency in Technical Support and Troubleshooting for hardware, software, and network-related issues Strong skills in Help Desk Support and Customer Service to ensure a seamless user experience Experience in maintaining Customer Satisfaction through effective communication and problem resolution Proven ability to manage and lead a team, including delegating tasks and performance management Strong analytical, problem-solving, and decision-making abilities Bachelor's degree in Computer Science, Information Technology, or a related field Relevant certifications (e.g., ITIL, CompTIA A+) are a plus

IT Field Services Technicians are professionals responsible for providing on-site technical support, maintenance, and troubleshooting services to clients or organizations. They work directly in the field, addressing IT-related issues and ensuring that computer systems, networks, and technology infrastructure function effectively. Responsibilities On-Site Technical Support: Travel to client locations or within an organization to diagnose and resolve hardware, software, and network-related IT issues. Installation and Configuration: Install, configure, and set up computer systems, servers, peripherals, and software applications at client sites or within the organization. Hardware Maintenance: Perform routine maintenance, inspections, and repairs of computer hardware components, including desktops, laptops, servers, and networking equipment. Software Troubleshooting: Diagnose and resolve software issues, such as operating system errors, application glitches, and driver conflicts, to ensure proper functionality. Operating System Support: Provide support for various operating systems (e.g., Windows, mac OS, Linux) and assist users with software installation and troubleshooting. Network Troubleshooting: Identify and resolve network connectivity issues, including problems with routers, switches, cabling, and wireless networks. Peripheral Support: Troubleshoot and maintain peripheral devices, such as printers, scanners, and monitors, to ensure they function correctly. User Account Management: Assist with user account creation, password resets, and access control, ensuring that users have the necessary permissions and access rights. Data Backup and Recovery: Implement data backup solutions and assist with data recovery in case of data loss or system failures. Security Compliance: Ensure that IT systems and configurations comply with security policies and standards. Address security vulnerabilities and enforce best practices. Documentation: Maintain detailed records of service calls, equipment configurations, and performed tasks. Complete service reports and documentation of findings and resolutions. Inventory Management: Keep track of inventory, spare parts, and IT equipment in the field service vehicle to ensure availability for on-site repairs and replacements. Training: Provide basic user training and guidance to end-users on IT equipment operation, software usage, and best practices. Remote Support: When possible, offer remote technical support to clients or end-users using remote desktop tools or phone support to resolve issues without the need for an on-site visit. Emergency Response: Be available for emergency IT service calls and be prepared to respond promptly to critical IT issues that require immediate attention. Customer Interaction: Communicate effectively with clients or end-users to explain technical issues and solutions in non-technical language. Provide updates on service progress and estimated time of completion. Qualifications Strong technical skills, problem-solving abilities, excellent communication, and a customer-focused mindset are crucial for success in this role. The ability to adapt to different IT environments and technologies is essential for IT Field Techs to provide effective on-site support. Physical Requirements: Prolonged periods sitting at a desk and working on computer. Occasional walking between facilities. Occasional lifting, pushing, pulling up to 15 lbs. Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Brooksource is seeking a Junior Technical Delivery Specialist to join our Fortune 500 banking client in the Charlotte, NC area. The Junior Technical Delivery Specialist will help support sprint planning, capacity planning, and help the teams stay organized. You will play an integral role to drive work through the pipeline. This entry-level position works closely with cross-functional teams to ensure that all aspects of the delivery process are executed smoothly and efficiently. This position is ideal for recent graduates from universities or boot-camps, veterans, or individuals with up to one year of professional IT experience and a long term interest in technology. Logistics Charlotte, NC (Hybrid 3 days onsite) Full time (40 hours per week) First year salary: $62,000+ Start Date: February 2026 We are unable to provide sponsorship currently Key Responsibilities Support 1-3 agile teams in planning and execution of deliverables. Assist with sprint planning, capacity planning, and day-to-day coordination. Facilitate communication between teams and stakeholders to resolve issues and remove blockers. Help organize and track work using tools like Jira or similar platforms. Participate in quarterly planning and gradually take ownership of facilitation activities. Identify and address delivery challenges to keep projects on track. Collaborate with development leads and project managers to ensure alignment across teams. Qualifications Bachelor's degree in Computer Science, Information Technology, or related field OR equivalent experience (bootcamp graduates welcome). Strong communication and organizational skills. Ability to work collaboratively and adapt to changing priorities. Basic understanding of Agile methodologies and ability to engage with technical teams. Familiarity with project tracking tools (e.g., Jira). Preferred Skills Experience in a technical or delivery-focused role. Understanding of the Software Development Lifecycle (SDLC). Interest in technology and desire to grow into delivery or project management roles. Top Attributes Positive attitude and strong aptitude for learning. Excellent interpersonal skills for team facilitation. Detail-oriented with problem-solving mindset. Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Infrastructure Analyst | Long- term Contract | Hybrid: Charlotte, NC Optomi, in partnership with a leading enterprise organization, is seeking an experienced Infrastructure Analyst to join their team in Charlotte, NC (Hybrid)! This role supports Microsoft productivity and collaboration tools-including Exchange, SharePoint, Teams, and OneDrive-while providing advanced technical leadership across application design, implementation, troubleshooting, maintenance, and improvement initiatives. The ideal candidate is a seasoned analyst capable of working independently, driving platform enhancements, and serving as a subject matter expert on complex issues and projects. Duties & Responsibilities: Lead troubleshooting efforts and implement fixes for assigned platforms; independently resolve complex issues. Partner with vendors to support and maintain applications (break-fix, patches, upgrades, service packages). Coordinate and perform routine maintenance such as patching, service pack deployments, and upgrades in collaboration with operations and database teams. Apply both waterfall and agile methodologies for application development and maintenance; serve as SME or Technical Lead. Identify, design, and deliver platform enhancements; define upgrade and change management processes. Promote platform automation and guide teams in the effective use of cloud technologies. Research emerging technologies and make recommendations at the application and integration level. Design system modifications based on business requirements and coordinate development efforts. Process Change Requests and support QA documentation for implementations and operational changes. Document work thoroughly and follow established procedures. Clearly communicate downtimes, changes, status updates, issues, and defects to users and IT leadership. Present complex technical topics in a clear, understandable way. Facilitate meetings and provide direction to team members and stakeholders. Build and maintain strong working relationships across all business levels. Demonstrate strong communication, listening, negotiation, and conflict-management skills. Prioritize work based on business needs and guide team activities accordingly. Independently research issues, multitask effectively, and meet tight deadlines. Work both independently and collaboratively with minimal supervision. Maintain professionalism, confidence, and composure in high-pressure situations. Recognize when to escalate issues and provide timely status updates. Required Qualifications: Bachelor's degree in Computer Science or a related field 5-10 years of experience in application development and/or application support Experience managing large assignments and leading small projects Strong abilities in requirements gathering, design, coding, testing (unit, system, integration), documentation, and implementation using standard methodologies Ability to adapt quickly within a rapidly changing IT environment Proven success meeting tight deadlines and independently prioritizing multiple tasks Knowledge of client/server concepts and object-oriented design Experience supporting vendor-installed applications Effective written and verbal communication skills with strong teamwork and interpersonal strengths Desired Qualifications: Experience working within large programs and Agile environments Ability to collaborate with cross-functional stakeholders and balance competing priorities Experience supporting Microsoft collaboration tools (Exchange, SharePoint, Teams, OneDrive) Strong analytical and problem-solving skills with a record of delivering high-quality solutions Advanced coding skills in commonly used enterprise languages Knowledge of the System Development Life Cycle (SDLC) and ability to guide others in its use Experience with schema/database design, enterprise standards, and process compliance

Job Title: Helpdesk Support Technician (Level 1) Type: Contract-to-Hire / Full-time We are seeking a Level 1 Helpdesk Support Technician to join a growing IT team supporting end users across desktop, laptop, and mobile environments. The ideal candidate will have a passion for technology, strong troubleshooting skills, and a customer-first attitude. This position provides the foundation for future growth into systems, networking, or cybersecurity roles. Key Responsibilities • Serve as the first point of contact for IT support requests via phone, email, or ticketing system. • Diagnose and resolve hardware, software, and network connectivity issues for desktops, laptops, and peripherals. • Perform password resets, user account management, and basic Active Directory administration. • Support Windows 10/11, Microsoft 365 (O365/M365), and basic VPN connectivity issues. • Escalate complex incidents to Level 2 or specialized teams following standard escalation procedures. • Document issues, solutions, and troubleshooting steps accurately within the ticketing system (ServiceNow, Jira, or equivalent). • Assist with onboarding/offboarding, including device setup, email configuration, and access provisioning. • Maintain professionalism and provide exceptional customer service to end users at all times. • Participate in routine system maintenance tasks and contribute to continuous improvement initiatives. Required Skills & Experience 1-2 years of experience in IT support, service desk, or technical assistance (or equivalent internship/training experience). Working knowledge of: • Windows 10/11 • Microsoft 365 / Office 365 / Outlook • Active Directory & password resets • Remote desktop tools (RDP, AnyDesk, TeamViewer) • Basic networking (DNS, DHCP, VPN) • Excellent communication, problem-solving, and customer service skills. • Ability to multitask and prioritize in a fast-paced environment. Preferred Qualifications • CompTIA A+ or Network+ certification. • Experience with ServiceNow, Remedy, or Jira ticketing platforms. • Exposure to mac OS or mobile device support. • Strong interest in IT career progression (systems admin, cybersecurity, or cloud)

Leeds Professional Resources (A leader in Construction Recruitment) is working with a leading mechanical contractor specializing in the installation and service of commercial HVAC, plumbing, and piping systems. We take pride in delivering high-quality projects across various commercial sectors, including healthcare, education, industrial, and office environments. Position Summary: The Commercial Project Coordinator will support project managers and field teams in planning, scheduling, documentation, and coordination of commercial mechanical projects. This role is ideal for someone with 1-2 years of construction or mechanical industry experience who is detail-oriented, organized, and eager to grow within the contracting field. Key Responsibilities: Assist project managers in organizing project schedules, budgets, and documentation. Coordinate with vendors, subcontractors, and internal teams to ensure timely delivery of materials and information. Prepare and track submittals, RFIs, and change orders. Maintain project files, drawings, and correspondence in an organized and up-to-date manner. Support project kickoff, progress, and closeout processes. Assist with job cost tracking, invoicing, and procurement activities. Communicate regularly with field supervisors and foremen to ensure project milestones are met. Help maintain compliance with safety and quality standards. Qualifications: 1-2 years of experience in construction, mechanical contracting, or related field. Associate's or Bachelor's degree in Construction Management, Mechanical Engineering, or related field preferred (or equivalent work experience). Strong organizational and multitasking skills. Proficiency in Microsoft Office Suite (Excel, Word, Outlook); familiarity with Bluebeam, Procore, or similar project management software a plus. Excellent communication and interpersonal skills. Ability to work both independently and as part of a team in a fast-paced environment.

Job Title: Quality Associate III/QA Computer Systems Validation Specialist Contract Length: 11+ months (potential for extension or permanent hire) Pay Rate: $69.94 $81.90/hour on W2 Benefits: Weekly pay, Medical, Dental, and Vision coverage Overview: Assessing the status of computer systems compliance for all GxP manufacturing and supporting processes in connection with the implementation of Syncade Manufacturing Execution System (MES). This position will be based on-site at an operational pharmaceutical facility in Raleigh, NC. Initially a 6-month contract with a possibility of extension dependent on project needs and colleague performance: Mon Fri, standard work weeks and hours with occasional overtime as needed. Regular interaction with project teams, contractors, and site operations staff Ability to work in an open office environment with frequent distractions. Ability to work within a matrix team is required. Job Responsibilities: - Supporting the Large-Scale Manufacturing (LSM) Modernization project for bringing a new Manufacturing Execution System (MES) to the drug substance manufacturing area. - There will be several phases covering electronic equipment tracking, electronic batch records and release by exception functionalities. - Support the quality engineering workstream and activities associated with ensuring the site is ready to receive this change and sustain it within routine production operations. - Review and provide support for the execution and documentation of the CSV Program at the RTP facility in support of all aspects of the Computer Systems Validation (CSV) Lifecycle. - CSV activities: MUST HAVE 2+ YEARS MES EXPERIENCE 1) documentation requirements 2) reports including plans, risk assessments 3) function requirements 4) configuration specifications 5) testing 6) change controls 7) traceability matrix 8) qualification protocols 9) validation and compliance reviews. - Ensure communication of project deadlines and performance standards for the Quality team are met. - Respond to inquiries from management, and end users and provide status updates on a frequent basis. - Plan, contribute and collaborate on CSV activities. - Keep current of regulatory requirements that may have an impact on CSV. - Review and approval of computer systems in the field including manufacturing and automation systems. - Work with Automation Engineering and system owners to resolve deviations that occur during testing activities. - Information will be communicated to the Senior Manager of Quality Engineering. #TMN

LHH is seeking a detail-oriented professional for a contract B2B Customer Support Specialist job in Rock Hill, SC. This role focuses on ensuring smooth order processing, resolving client inquiries, and supporting sales and marketing initiatives. The ideal candidate thrives in a fast-paced environment and values collaboration, accuracy, and proactive problem-solving. Responsibilities Manage incoming customer requests and process orders through internal systems. Address issues related to shipments, billing adjustments, and product returns. Provide guidance on product selection and specifications for multiple tool brands. Maintain accurate records in CRM and ERP platforms while monitoring order status. Partner with sales and marketing teams to assist with promotional activities and customer engagement. Identify opportunities to streamline workflows and improve service efficiency. Communicate effectively with internal teams and external partners to ensure timely resolutions. Qualifications 2+ years of experience in business to business customer service or order management within a manufacturing or distribution industry. SAP ERP experience required Salesforce CRM experience preferred Strong organizational skills and ability to manage multiple priorities. Proficient in Microsoft Office applications. Excellent verbal and written communication skills. Ability to work independently while contributing to a team-oriented environment. Pay Details: $26.00 to $28.00 per hour Search managed by: Rebecca Stone Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hi Folks, We have a need for a long-term consulting assignment (W2- Hybrid) with our direct banking client. Need Local to Charlotte, NC, Des Moines, IA, Jersey City, NJ, Dallas, TX and willing to work 3days/week in office. Full Stack Java Developer Required Skills: 8-10+ years of Java development experience 8+ years of Java SpringBoot microservices experience 5+ years of Angular experience and last 2 years in Angular 13 or above 5+ SQL database experience MongoDB or related NoSQL database experience Kafka or related Data Streaming technology experience Please reach out to me *********************************** OR ************

Octapharma Plasma offers professional opportunities that make a meaningful difference. We enhance the lives of patients who need our life-saving medicines. We reward the donors who provide the plasma we collect to make them. And we inspire growth and development in the teams at our donation centers, offices, and labs. We invite you to do the same in this role: Onboarding Specialist This Is What You'll Do: Plan and coordinate the logistics of new employee onboarding, including scheduling and preparing materials. Conduct orientation sessions to introduce new hires to the company's culture, values, policies and procedures. Schedule and coordinate onboarding activities, providing guidance and support to new hires throughout the process. Ensuring completion of paperwork and following all legal and administrative compliance when onboarding candidates. Assist new hires with completing the necessary paperwork, including employee forms, benefits enrolment, and IT setup. Processes I-9 and E-Verify requests. Processes background checks and drug screens. This Is Who You Are: Excellent interpersonal skills, strong written and verbal communication skills. Highly ambitious and ability to think outside of the box. Eager to share new ideas and contribute to a team. Self-motivated and willing to assume the initiative. Attentive to every detail. Capable of thriving while working independently. This Is What It Takes: 2+ years of experience in onboarding and recruitment with a proven track record of successful onboarding processes and employee retention. Strong knowledge of onboarding best practices, HR policies and procedures, and employment laws and regulations to ensure compliance during the onboarding process. Strong organizational skills to manage and streamline the onboarding process efficiently. Excellent communication and interpersonal skills to build rapport with new employees and establish a positive onboarding experience. Attention to detail and organizational skills to coordinate and manage multiple onboarding processes simultaneously. Adaptability and flexibility to accommodate the diverse needs and backgrounds of new employees. Ability to collaborate and work effectively with remote team members with prior experience in corporate onboarding. Proficiency in Microsoft Office Suite. Proficiency in using HRIS systems and experience with different applicant tracking systems. May require travel to assist field locations with recruitment. We're widely known and respected for our benefits and for leadership that is supportive and hands-on. Formal training Outstanding plans for medical, dental, and vision insurance Health savings account (HSA) Employee assistance program (EAP) Wellness program 401 (k) retirement plan Paid time off Company-paid holidays Personal time More About Octapharma Plasma, Inc. With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch. INNER SATISFACTION. OUTSTANDING IMPACT.

The Help Desk Technician is the first point of contact for all IT-related inquiries and issues. This role is crucial in providing excellent customer service and technical support to our internal customers. The ideal candidate will be a highly motivated, customer-focused individual with a strong desire to learn and contribute to a positive customer experience. This is an on-site position based in Charlotte, NC, requiring daily attendance. Key Responsibilities: Provide first-line technical support to end-customers via phone, tickets, and in-person for hardware, software, and network-related issues. Log, prioritize, and track all support requests in the IT Service Management (ITSM) system. Diagnose and resolve common technical problems, including password resets, software installations, printer issues, and basic network connectivity. Escalate complex or unresolved issues to Level 2 technicians or other appropriate IT teams with clear and detailed documentation. Perform basic troubleshooting of VoIP phones and other communication tools. Guide customers through self-help solutions and best practices for common IT issues. Contribute to the creation and maintenance of knowledge base articles and support documentation. Adhere to IT policies, procedures, and security best practices. Maintain a high level of customer satisfaction through professional and courteous interactions. Qualifications: High school diploma or GED required. Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. 0-2 years of experience in a help desk, technical support, or customer service role. Basic understanding of computer hardware components (desktops, laptops, printers). Familiarity with Windows operating systems (Windows 10/11) and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). Basic knowledge of network concepts (TCP/IP, Wi-Fi). Excellent verbal and written communication skills. Strong problem-solving and analytical abilities. Exceptional customer service skills with a patient and empathetic approach. Ability to work independently and as part of a team in a fast-paced environment. Ability to lift and move computer equipment up to 25 pounds. Must be able to work on-site in our Charlotte, NC office 5 days a week. Preferred Qualifications: CompTIA A+ certification or equivalent. Experience with an IT Service Management (ITSM) system (Manage Engine Service Desk Plus). Familiarity with Active Directory for user and computer management. Basic understanding of mobile device support (iOS/Android).

Apply now " Company: Dentsply Sirona, Inc Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina. The company's shares are listed in the United States on NASDAQ under the symbol XRAY. Bringing out the best in people As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us. Working at Dentsply Sirona you are able to: Develop faster - with our commitment to the best professional development. Perform better - as part of a high-performance, empowering culture. Shape an industry - with a market leader that continues to drive innovation. Make a difference -by helping improve oral health worldwide. SUMMARY The Technical Support Specialist provides technical and application support, primarily on the phone, to system users and technicians. Limited travel may be required for assistance with installations, escalations, and other support reasons (see Additional Requirements below). ESSENTIAL DUTIES AND RESPONSIBILITIES: * Acquires and maintains technical knowledge, skills, and references, in all areas of the assigned products, to expertly install, operate, troubleshoot, and repair the equipment. * Provides guidance and answers to customers calling in requesting assistance in installation, operation, troubleshooting, and repairing assigned products. Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. * Recommends or performs remedial actions to correct problems. * Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. Records all pertinent information received on product problems and complaints * Is a resource for other departments to request technical information and assistance regarding the assigned products. * Provides instruction and training to customers and dealer personnel when necessary * Travels to perform service calls on problem equipment that local dental service technicians could not repair. * Works on special projects as assigned. * Performs other duties and assignments as requested to support the technical service function Education and/or Experience * Associate's degree or equivalent from a two-year college and a minimum of two years related experience or equivalent combination of education and experience. * Must be experienced in troubleshooting computer hardware, Windows Operating Systems, and Applications and/or experience installing and troubleshooting computer networks. Experience in troubleshooting and servicing electromechanical equipment a plus. * Direct customer interaction on the phone or in-person a plus. Additional Requirements Candidates must be able to travel 10% to 50%, dependent on role. Multiple roles are available. Candidates must have or be able to obtain a valid passport for limited international travel Dentsply Sirona is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona. If you need assistance with completing the online application due to a disability, please send an accommodation request to **************************. Please be sure to include "Accommodation Request" in the subject. For California Residents: We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes). The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity). For additional details and questions, contact us at **************************

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

US Conec, Ltd. Engineering Innovation. Precision Plastics. Powering AI. US Conec, Ltd. is a trusted, global company that prides itself on engineering excellence-creating innovative connectivity solutions that support today's most important technologies. We foster a friendly, inclusive culture that values teamwork, creativity, and mutual respect. At US Conec, you'll find real opportunities to grow and make a meaningful impact in a company that genuinely cares about its people and its customers. With competitive compensation, excellent benefits, and a supportive environment, this is a place where you can build your future-whether your interests lie in manufacturing, engineering, operations, or beyond. Production Support Technician - 2nd Shift Overview US Conec is seeking a skilled Production Support Technician to join our team in Hickory, NC. In this role, you'll support manufacturing and operations by preparing, assembling, polishing, inspecting, and measuring molded ferrules to ensure they meet performance specifications and customer expectations. You'll collaborate with engineering, quality, and production teams to troubleshoot issues, improve processes, and maintain high levels of operational efficiency. Production Support roles require mandatory overtime (including every‑other‑weekend) Responsibilities Fiber Optic Preparation and Testing * Prepare fiber optic connectors, ferrules, and assemblies for inspection and testing * Perform measurements and optical performance testing to ensure compliance with specifications * Document and file test results using Microsoft Excel, Access, and Outlook Quality Assurance and Compliance * Record, analyze, and report measurement data to support quality and regulatory compliance * Interpret technical drawings, layouts, and manuals for accurate assembly and testing * Ensure all work complies with company policies, safety standards, and applicable regulations Equipment Operation and Maintenance * Use cable cutting machines to cut fiber optic ribbons and cables to specified lengths * Perform precise measurements using micrometers, interferometers, inspection scopes, and return loss meters * Diagnose and troubleshoot measurement errors, process deviations, and equipment issues * Maintain lab tools, equipment, and workspace in a clean, safe, and organized condition Technical Collaboration and Support * Collaborate with engineering teams to improve measurement processes and test procedures * Provide technical support to production, quality, and other internal departments * Assist in troubleshooting test failures and support root cause analysis * Report progress and completion of work orders in the company's business systems Must Haves * High school diploma or GED required; associate degree in a technical field preferred * Minimum 2+ years of experience in measurement, instrumentation, manufacturing, or related technical role * Experience in the fiber optics or electronics industry is a plus * Strong verbal and math skills to interpret instructions and verify part counts * Ability to interpret data and specifications with high accuracy * Excellent problem-solving skills and attention to detail * Ability to work independently and in cross-functional teams * Strong written and verbal communication skills * Proficiency with Microsoft Office Suite (Excel, PowerPoint, Access, Outlook) * Manual dexterity and visual acuity for precision assembly and measurement What We Offer * Competitive base salary with performance-based bonus potential * 4 weeks of PTO to relax and recharge * Health, dental, and vision plans to support you and your family * 401(k) retirement savings plan with employer match and planning resources * A collaborative, team-based culture that fuels innovation * Paid holidays and employee recognition programs to celebrate your achievements * Community engagement and STEM outreach opportunities to give back locally Join US Conec today and be part of a team that values each other, promotes innovation and growth, and strives to exceed customer expectations in everything we do. US Conec is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status, or any other legally protected characteristics

Join us today at DOC Services Inc.! For over 35+ years, DOC has provided our trusted partners with innovative, custom, total facility solutions for their commercial equipment needs. We strive daily to provide positive experiences and inspiring results by demonstrating unparalleled commitment to our customers, community, and one another. Position Summary: We are seeking a detail-oriented and proactive Service Support & Scheduling team member to join our Service Department. This role is essential in ensuring the daily smooth coordination of field operations, as well as the support of technicians and district managers. The ideal candidate is organized, dependable, and able to work in a fast-paced environment with shifting priorities. HOURS: Monday - Friday 7:00 AM-4:00 PM or 7:30 AM-4:30 PM Essential Functions: Prepare and submit the team's daily activity report each morning by 8:00 AM. Review, update, and close work orders to support accurate and timely service operations. Partner with the District Service Manager to source and schedule welders for service and project needs. Coordinate travel arrangements for technicians, including processing requests, updating itineraries, checking them into flights, and troubleshooting travel issues. Assist with arranging rental cars, lift rentals, and other equipment as needed. Maintain clear and consistent communication with internal departments to support smooth scheduling and workflow. Qualifications: Strong organizational and multitasking skills. Excellent communication skills with the ability to collaborate across teams. Ability to prioritize tasks and adapt quickly to changing needs. Experience in scheduling, service coordination, or administrative support preferred (not required). Basic computer proficiency and comfort with internal systems and tools. Strong computer skills with Microsoft Office and other company-related software High school diploma or GED required Customer service-type work experience is a plus Benefits: Comprehensive benefits package including health, dental, and vision insurance, short-term & long-term disability, life insurance Strong 401(K) match Ongoing training and career development opportunities Paid time off Celebrating our past, building our future-join us! DOC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class. Salary Description $16.00 - $17.50

Job DescriptionDescription: Join us today at DOC Services Inc.! For over 35+ years, DOC has provided our trusted partners with innovative, custom, total facility solutions for their commercial equipment needs. We strive daily to provide positive experiences and inspiring results by demonstrating unparalleled commitment to our customers, community, and one another. Position Summary: We are seeking a detail-oriented and proactive Service Support & Scheduling team member to join our Service Department. This role is essential in ensuring the daily smooth coordination of field operations, as well as the support of technicians and district managers. The ideal candidate is organized, dependable, and able to work in a fast-paced environment with shifting priorities. HOURS: Monday - Friday 7:00 AM-4:00 PM or 7:30 AM-4:30 PM Essential Functions: Prepare and submit the team's daily activity report each morning by 8:00 AM. Review, update, and close work orders to support accurate and timely service operations. Partner with the District Service Manager to source and schedule welders for service and project needs. Coordinate travel arrangements for technicians, including processing requests, updating itineraries, checking them into flights, and troubleshooting travel issues. Assist with arranging rental cars, lift rentals, and other equipment as needed. Maintain clear and consistent communication with internal departments to support smooth scheduling and workflow. Qualifications: Strong organizational and multitasking skills. Excellent communication skills with the ability to collaborate across teams. Ability to prioritize tasks and adapt quickly to changing needs. Experience in scheduling, service coordination, or administrative support preferred (not required). Basic computer proficiency and comfort with internal systems and tools. Strong computer skills with Microsoft Office and other company-related software High school diploma or GED required Customer service-type work experience is a plus Benefits: Comprehensive benefits package including health, dental, and vision insurance, short-term & long-term disability, life insurance Strong 401(K) match Ongoing training and career development opportunities Paid time off Celebrating our past, building our future-join us! DOC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class. Requirements: