Medasource Customer SupportSpecialist
The Medasource Customer SupportSpecialist plays a critical role in ensuring seamless contractor operations and client satisfaction across multiple accounts. This individual serves as a key liaison between internal teams, clients, and consultants, with a strong focus on operational excellence, compliance, and communication.
Key Responsibilities
VMS System Management (If Applicable)
Monitor and manage job requisitions and submissions through various Vendor Management Systems (VMS)
Ensure compliance with client-specific requirements and deadlines
Track activity and status updates within VMS platforms
Create contractor profiles in VMS upon offer acceptance, coordinate manager approvals ensure proper placements within internal ATS.
Update contractor records for extensions, terminations, and any other operational changes.
Assist in extension processes, rate increases, offboarding, and related administrative tasks
Client-Specific Onboarding
Coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client's expectations
Monitor completion and ensure compliance prior to consultant engagements
Responsible for distribution of all clients related access and equipment documentation.
Serve as the point of contact between internal teams, clients, and contractors during onboarding
Timekeeping & Payroll Coordination
Act as the main point of contact for all timekeeping access issues
Proactively resolve delays related to payroll system approvals and ensure timely setup of time portal credentials
Monitor and follow up with managers/clients to guarantee accurate time entry and approval ahead of payroll deadlines
Compensation:
$45,000 base salary
Bonus: Upon Completion
Location: Indianapolis, IN (onsite)
Remote: Flexible (2 days/week after training)
$45k yearly 23h ago
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Road Construction Equipment Products Application Specialist Sign-On Bonus and Relocation Offered
Brandeis MacHinery & Supply Company
Support specialist job in Indianapolis, IN
Can be located in the Indianapolis or Fort Wayne Area
RPAS Objective:
The objective of this RPAS position is to grow current relationships and develop new target road industry accounts. This role will also show the customer the commitment and expertise Brandeis brings to their business. The focus of this position shall be on all paving and milling contractors in Brandeis's Indiana territory and developing a thorough understanding of their applications and how the products supplied by our vendors for these applications can be best utilized.
Overview:
The RPAS will be expected to achieve a level of expertise enabling him to perform startup, demonstration, and diagnose operational application issues. The RPAS is expected to become a liaison with the customer and Brandeis personnel in an effort to be proactive in expediting solutions for customers. The RPAS will work closely with the sales reps to coordinate demos, startups and product application training with customers in their territories. The focus of the RPAS will be to build relationships with job foremen, crew superintendents, and other operations personnel of the targeted accounts in order to be a resource for these individuals and provide assistance needed to help promote and support our products. The RPAS is expected to be the primary point of contact with our road development products vendors to obtain relevant information from these suppliers to facilitate the functions described herein. He should be perceived by these suppliers to be our “Application expert” on all issues related to road development products.
RPAS Duties & Responsibilities:
1. Perform Machine Deliveries/ Walk-arounds and Operator Training.
Perform new machine deliveries.
Perform machine walk-around and familiarization with owner / operator.
Perform machine start up, systems integrity / operations training for product demonstrations and Customer purchased machines.
Perform warranty due diligence, explanation and documentation.
Perform manufacture post-delivery machine inspections.
2. Develop & Maintain excellent customer relationships, i.e.: External, Internal.
Develop and maintain relationships with the proper customer personnel.
Coordinate communications between Brandeis, Customer Technicians, Superintendents and Manufacturers on potential problems or issues, and provide guidance on and, if applicable, estimates/quotes for appropriate corrective measures.
Take ownership of road development Customer issues and follow-up through closure of issues.
Insure that targeted road development Customers within Brandeis territories are familiar with available Brandeis product and service offerings.
3. Perform Machine inspections at regular intervals.
Visit road development customer jobsites to observe, inspect machines and report to sales and service how machines are performing.
Be familiar with road development Customer machines & applications.
Train customers continuously on proper operation and general maintenance.
4. Assist in creating and maintaining CRMseries customer and machine computer data based information
Machine files are to reflect make, model, serial number, service meter reading, etc.
Customer files are to reflect address, contact names, phones, etc.
Call files are to reflect date, contact name, subject discussed, opportunities, etc.
5. Market Brandeis Product Programs, Sales, Service & Parts.
The RPAS will be a resource to the sales functions for the road development products to assist Brandeis Sales Department by making recommendations as to the products and specifications that would best fit the customer's work environment, personnel, and applications.
Work in conjunction with machine sales to offer special product support or warranty programs.
Work with Sales Reps and PSR's to develop Road products programs and solutions that show customers value.
Position Requirements:
Relative 2 yr. College Degree or Technical/Diesel College Graduate or relative Military Training Program minimum. 4 yr. College Degree preferred.
Mid- Level Computer experience (MS Office, Outlook, etc.)
2+ Yrs. College & 5+ yrs. utility/construction/mining, road development equipment industry experience or 10+ yrs. utility/construction/mining, road development equipment industry experience.
Prior industry repair/maintenance shop management experience preferred.
Positive personality, team player, problem solver, self-starter, outstanding integrity, superior communicator.
Able to travel overnight on a regular basis for product training, or company related business.
Be available to work at night on occasion for new machine delivery start up or Customer application / machine diagnosis.
Must pass background check, employment physical and drug screen.
$57k-89k yearly est. 23h ago
Deskside Support Technician
Lids 4.7
Support specialist job in Indianapolis, IN
About our Company
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition to our wide assortment, we are the industry leader in on demand customization.
We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and the two largest MLB franchises, via our Yankees & Dodgers Clubhouse stores. Lids have built partnerships and collaborations with iconic global brands including Marvel/Disney, Playboy, Travis Scott's Cactus Jack, and Post Malone, creating a community where fans, fashion, and culture collide.
General Position Summary
The ability to understand all IT support processes and products used within the Company as well as the ability to problem solve at a fast pace.
Principle Duties and Responsibilities
Provide technical assistance to corporate computer users.
Answer questions or resolve computer problems in person, via telephone, or electronically.
Keep abreast of new product lines relative to Lids standards. Evaluate new products and make recommendations on hardware standards for LIDS Corp and Stores.
Work with current and potential service (warranty or out of warranty repair) and equipment secondary market/decommission vendors to establish best pricing and services.
Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
Processes timely and accurate information to ensure compliance with vendor warranty requirements.
Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
Additional Principal Duties and Responsibilities
Configure & Deliver Corp IT Equipment as needed.
Assists the IT Depot in diagnosing and troubleshooting IT equipment
Interface with all departments, as requested, to fulfill IT hardware needs.
Support and adhere to all company policies, procedures, and guidelines.
Provide excellent customer service as outlined in the HW&L policy manual.
Maintains and updates work order tickets in ITSM tool
Completes all Dell warranty work responsible for gathering and documenting equipment needing repair, coordination of work to be completed with Dell and return of repaired equipment to active inventory.
Job Required Knowledge & Skills
Associates Degree (Bachelor's preferred) in a computer related curriculum preferred.
A minimum of 3 years experience supporting and maintaining various computer hardware and desktop software.
Strong problem solving and communication skills.
Knowledge of the following hardware devices and internal components:
Personal Computer and Laptops: CPU, Keyboard, Monitor, Mouse
Peripherals: Scanners, Check readers, Receipt Printers, Laser Printers, RF-Guns, PDA, Modems, Monitors
Audio/Visual Products
Knowledge of Window Operating Systems and the Microsoft Suite, IT Systems (Track IT).
$81k-111k yearly est. 2d ago
AV Production Support Technician
Diversified 4.2
Support specialist job in Indianapolis, IN
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
What to Expect:
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.
How You'll Contribute:
We are seeking a skilled and reliable AV Production Support Technician to provide technical support for internal corporate events, including town halls, executive meetings, webinars, and hybrid events. The ideal candidate will have hands-on experience with AV systems, live event production, and troubleshooting in a fast-paced corporate environment.
This position provides technical and operational support of audio-visual equipment and systems located within the following types of environments: Business/corporate offices, single and divisible conference rooms, training rooms, collaboration rooms, and open areas (digital signage). This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team. Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development.
The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Typical daily schedule will be 8am - 5pm. These hours may be adjusted based on meeting and event needs, including earlier starts, later end times, and overtime will be required.
What You'll Do:
Set up, operate, and break down AV equipment for live and hybrid events.
Provide technical support for video conferencing platforms (e.g., Zoom, Microsoft Teams, Webex).
Operate cameras, switchers, microphones, projectors, and audio mixers.
Collaborate with internal stakeholders and external vendors to ensure seamless event execution.
Troubleshoot AV issues in real-time during events.
Maintain and inventory AV equipment.
Support pre-event testing and rehearsals.
Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems - including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment.
Act as the liaison between the on-site team and Diversified Service management.
Oversight for planning and implementation of process improvement principles required to maintain AV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms, and AV spaces.
Support executive level meetings with tasks such as meeting start up, monitoring, and active troubleshooting.
Oversee repair and service of all AV equipment while planning and implementing improvements in AV equipment. Act as the technical escalation point for all AV equipment and related issues.
Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for end-users.
Daily/weekly room sweep scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use.
Biannual preventative maintenance of rooms at the designated client site.
Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of AV/multi-media systems. Provide problem identification, diagnosis and resolution of problems pertaining to medium to high complexity AV/multi-media systems.
Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems.
Conduct safe and correct diagnosis of faults - including removal, repair, tests, implementation, and operation of all aspects of audio visual, video conference, display and presentation technologies. Manage the daily activities of configuration and operation of AV/multi-media systems.
Participate in and drive continuous improvement activities across AV technologies and collaborate with client to improve/evolve technology solutions.
Provide assistance to users in accessing, using, and diagnosing AV/multi-media systems.
Track, update, and report on AV ticket issues and support requests - showing progress as reported issues transfer from initial reporting date/time through final resolution date/time. Provide regular reporting of current and historical analytical data to meet measured client metrics.
Interface with client executive and "C" level personnel in a highly professional manner.
Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc.
Collaborate with local Service management concerning actions, including but not limited to end-user provided training.
Communicate effectively with clients to ensure that all technical issues are resolved promptly and satisfactorily.
Participate, as needed, in Client escalations/analysis requests.
Follow all safety procedures and always adhere to the customer's security and confidentiality policies.
Communicate effectively with the client and Diversified remote team to inform the ticket resolution progress.
Required to attend client team AV meetings regularly, and collaborate effectively with their internal AV engineering team
Ability to find creative in the moment solutions to break fix problems, so meetings can continue to operate while searching for a long term solution
What You'll Bring:
Education & Certifications:
HS Diploma/ GED
Required Skills/Qualifications:
5+ years of experience in AV production and enterprise level AV support
CTS certification from AVIXA and/or manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.)
Proficiency with AV hardware (e.g., PTZ cameras, audio mixers, video switchers).
Experience with video conferencing platforms and streaming tools.
Familiarity with corporate environments and executive-level support.
Excellent communication and customer service skills.
Experience with hybrid event platforms and webinar production.
Knowledge of AV over IP systems and digital signage.
Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling
Experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections
Competencies in Video Conferencing products (Cisco preference)
Competencies in QSC control systems (trouble shooting, basic communication concepts and protocols)
Competencies in Crestron and Extron control systems (trouble shooting, basic communication concepts and protocols)
Basic wiring skills
Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and event best practices
Experience with major industry manufacturers including QSC, Crestron, Extron, Cisco, Microsoft, Biamp, Shure, and/or Poly
Experience with Advanced AV Signal Flow Diagramming and Advanced Troubleshooting
Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems
General proficiency with computers and specialized software applications specific to the AV industry (i.e. Crestron; the use of programs such as MS Excel, Outlook, Project, Word)
Must present well as client facing and working with high level executives within high pressure meeting situations
Proactive personality when it comes to finding issues, staying busy, and supporting the onsite clients
If taking public transit, you will still be responsible for arriving at work at your designated start time. Ensure you have reliable backup transportation if necessary.
Must be able to stand, kneel and/or crouch for long periods of time
Must be able to work in high places, as well as small, cramped places
Must be able to work in hot humid places, as well as cold places
Must be able to properly use hand/power tools, ladders, and subsequent safety equipment
Must be able to lift/maneuver up to 75 lbs, use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time
Must pass a background screen and drug test.
What We Offer:
Along with competitive compensation, you will be eligible for the following benefits:
Multiple medical plan options to suit your family's needs
Dental (including orthodontic coverage) and vision plans
Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401k with Employer Match
Paid Time Off and Paid Holidays
Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
Commuter Benefits
And much more
To learn more about becoming part of the Diversified team, visit us at our career siteor email us at .
Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.
If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.
Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
$55k-89k yearly est. 5d ago
Support Desk Agent
Old National Bank 4.4
Support specialist job in Evansville, IN
Category/Function Call Center Type Regular Full-Time Requisition ID 2025-18246 Workplace Type On Site
Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of
Impact Network Groups
led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.
Responsibilities
We are currently seeking a Support Desk Agent that will provide internal client support for inquiries related to Community Banking Operations with a high degree of courtesy, professionalism, timeliness, and accuracy. Support is provided through a variety of mediums such as phone, email, and instant messaging. Problem resolution and identifying opportunities for training development and/or process improvement is key to be successful in this role.
Salary Range
The salary range for this position is $18.25/Hr. - $29.75/Hr.. Final salary will be determined based on factors such as location, experience, skills and qualifications.
Key Accountabilities
Receive and resolve all telephone, email, and instant message inquiries from internal departments with a high degree of professionalism, timeliness, accuracy, and diligence
Serve as subject matter expert for consumer deposit and loan servicing inquiries as well as the systems/applications used to service clients
Track all calls with efficiency and accuracy for reporting purposes and identify opportunities for improvement as applicable
Assist with the design and maintenance of internal departmental procedures and identify opportunities to improve team efficiency and performance
Educate and promote the variety of self-service channels available during client interactions
Assemble facts, gather data, and complete research to make empowered judgments/decisions
Maintain an in-depth knowledge of bank policies, procedures, processes and front-end/back-end systems/applications
Maintain a thorough understanding of, and adherence to all banking compliance rules and regulations
Follow proper escalation process when situations require additional assistance
Embrace ongoing educational opportunities, including changes to policies and procedures
Key Competencies for Position
Compelling Communication - Openly and effectively communicates with others. Effectively and transparently shares information and ideas with others. Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain. Unites others towards common goal. Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution and checking for satisfaction.
Makes Decisions & Solves Problems - Seeks deeper understanding and takes action. Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency. Collaborates and seeks to understand the root causes of problems. Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time. Takes action that is consistent with available facts, constraints and probable consequences.
Delights Clients - Continuously seeks and applies knowledge leading to a best-in-class client experience. Passionately serves internal clients with excellence. Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally. Understands data, metrics and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client and/or team. Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value.
Personifies ONB Culture - Demonstrates pride in ONB. Consistently demonstrates Old National's culture and values in daily interactions. Models our values - how we show up in the workplace. Places the organization's goals before individual or team goals. Demonstrates the desire to be part of something beyond themselves by investing time, heart, and expertise to help clients and communities thrive.
Qualifications and Education Requirements
High School diploma or equivalent work experience
2 years or more experience in Community Banking preferred, including a minimum of one year of new account opening experience and one year of teller transaction processing
1+ year(s) of experience in Deposit Operations, Loan Operations, or Client Care preferred
Working knowledge of all aspects of Community Banking including products, policies, procedures, operations, and systems/applications
Must demonstrate an elevated level of patience, ability to work through complex issues, and maintain a professional demeanor in stressful situations
Ability to work independently as well as part of a cohesive team
Effectively prioritize, handle and complete multiple time sensitive tasks throughout the workday
Ability to work varied hours/days, including Saturday and accommodate occasional overtime should the business need arise
Demonstrate exceptional oral and written communication skills with every client interaction
Must possess working knowledge of Microsoft Office365 Suite of products, including, but not limited to Word, Excel, and SharePoint
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, to fill a specific position
Our culture is firmly rooted in our core values.
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank. Join our team!
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$18.3 hourly 1d ago
Help Desk Specialist
Robert Half 4.5
Support specialist job in Munster, IN
Robert Half is looking for a skilled Help Desk Specialist to join our team in Munster, Indiana. This long-term contract position offers an excellent opportunity for individuals passionate about providing technical support and resolving IT issues efficiently. The ideal candidate will bring strong troubleshooting capabilities and a customer-focused approach to ensure smooth operations.
Responsibilities:
• Address and resolve 40-60 user support calls daily, ensuring timely and effective assistance.
• Diagnose and troubleshoot Tier 1 technical issues, escalating complex matters to Tier 2 support when necessary.
• Perform Active Directory tasks, including unlocking accounts and resetting passwords.
• Maintain accurate records of all issues and resolutions using the designated ticketing system.
• Collaborate with team members to manage and prioritize incoming support tickets.
• Provide clear and concise end-user documentation to assist clients in resolving recurring issues.
• Utilize tools such as HP diagnostics and Citrix technologies to assess and resolve hardware or software concerns.
• Deliver exceptional customer service, ensuring that users feel supported and informed throughout the troubleshooting process.
• Stay proactive in identifying and resolving simple technical issues independently.
• Contribute to team efficiency by coordinating efforts and sharing insights into common user challenges.
Requirements:
• Minimum of 1-2 years of experience in IT Helpdesk or technical support roles.
• Proficiency in Active Directory tasks, including account administration and password management.
• Strong troubleshooting skills with the ability to manage multiple tasks simultaneously.
• Familiarity with tools such as HP diagnostics and Citrix technologies.
• A+ Certification is advantageous but not mandatory.
• Excellent communication skills with a focus on delivering customer-first solutions.
• Ability to create user-friendly documentation for end-users.
• Eagerness to learn new technologies and grow within the IT field.
Benefits available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professional are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
$34k-47k yearly est. 2d ago
DAI Functional/Technical Expert
CSCI Consulting 3.7
Support specialist job in Indianapolis, IN
CSCI is seeking an experienced Defense Agencies Initiative (DAI) Expert to support our DoW and Defense Agency clients. This role requires deep hands-on expertise operating, the DAI ERP solution, with strong functional knowledge of federal financials, workflows, and reporting. The ideal candidate will have experience supporting DAI implementations or sustainment efforts across Defense agencies, with the ability to troubleshoot issues, evaluate capabilities, and guide stakeholders through system functionality and best practices.
Responsibilities
Serve as the subject matter expert (SME) for DAI, functionality, workflows, and financial modules (Order to Cash (O2C), Cost Accounting (CA), Procure to Pay (P2P), Budget to Report (B2R)
Assist to define DAI setups, user roles, and business processes to meet mission and compliance needs
Support financial managers and end users in navigating DAI, submitting transactions, troubleshooting errors, and understanding system behaviors
Analyze financial data extracted from DAI to support budget formulation, execution, reconciliation, and financial reporting
Document system changes, configuration updates, standard operating procedures (SOPs), and functional requirements
Provide training, job aids, and guidance to government users, ensuring accurate and compliant use of DAI functionality
Collaborate with cross-functional teams, including system owners, financial staff, auditors, and integration partners, to maintain alignment and resolve issues
Support audit readiness efforts by validating financial system outputs, ensuring appropriate controls, and assisting with documentation and evidence requests
Recommend enhancements to financial workflows, reporting capabilities, and system usage to improve operational effectiveness
Minimum Requirements
Bachelor's degree in Finance, Accounting, Information Systems, Business, or a related field
5+ years of hands-on experience configuring or operating DAI within a Defense Agency environment
Deep understanding of DAI functional modules and their integration with federal financial workflows
Strong grasp of federal appropriations, budget execution, Treasury reporting, and Defense financial management processes
Ability to analyze financial data from DAI and translate system outputs into actionable insights
Experience troubleshooting DAI errors, workflow failures, transaction issues, and data discrepancies
Proficiency with data tools such as Excel, SQL, Power BI, or similar platforms
Strong written and verbal communication skills, with the ability to brief senior stakeholders
Excellent organizational and problem-solving skills
U.S. Citizenship required; ability to obtain a security clearance
Creativity and adaptability in problem-solving
Ability to work with clients to understand their needs
Professional presence
Preferred Skills
Understanding of DoD financial structures, appropriations, and audit requirements and how they map into DAI
Experience supporting Air Force, DFAS, DLA, DHRA, or other Defense components using DAI
Familiarity with Oracle EBS/Oracle ERP, DEAMS, or related financial systems
Experience with workflow optimization, process mapping, or financial system modernization efforts
Demonstrated ability to work independently and within a high-performing, multi-disciplinary team
Strong customer-service orientation and confidence engaging with government clients
Ability to work in a team environment, as well as independently
Strong customer and vendor relationship skills
Demonstrated ability to comply with data standards and policies
Motivation to learn new technologies and methodologies that demonstrate value
Past experience working with a federal agency / state or local government agency
Department of War experience is a plus!
About CSCI
CSCI is an award-winning information technology and financial management consulting firm founded on one simple philosophy: "Do what is right, always." We apply this philosophy across all elements of our growing business, from delivering world-class services for customers to providing an environment where associates thrive both personally and professionally. At CSCI, work and fun aren't diametrically opposed!
At CSCI, our goal is to hire people with proven track records and retain them with an energizing, diverse company culture. We value each associate's natural drive to excel, and we provide them with the freedom to do things their way. CSCI seeks the best and brightest in the industry-those who are ready to move their lives and career forward. Join us today and get excited about Mondays again!
Benefits of Working at CSCI
Competitive salaries
Generous Paid Time Off (PTO) package
Paid holidays aligned to the Federal calendar
Full health benefits including medical, dental, vision, and life insurance
401(k) retirement plan
Team building events
Professional development support
Legal
CSCI complies with all applicable Federal, state, and local employment regulations. Please reach out to with any questions.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. CSCI provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require an accommodation, please contact CSCI Human Resources for further assistance. For questions regarding the qualifications listed above, please contact the CSCI Recruiting Team.
E-Verify
CSCI participates in E-Verify to confirm the employment eligibility of all newly hired employees. For more information, please visit*********************
California Consumer Privacy Act (CCPA) Notice
As part of the application and recruitment process, CSCI Consulting, Inc. may collect personal information as described under the California Consumer Privacy Act (CCPA).
This information is collected solely for employment-related purposes, including evaluating your qualifications, processing your application, and complying with legal obligations.
By applying to this position, you acknowledge that you have read and understand the following notice regarding the collection of your personal information as a job applicant:
Categories of Information Collected: Personal identifiers, employment history, educational information, and any other information provided in your application or as part of the interview process.
Purposes for Collecting Information: To review your application, assess your qualifications, and manage the hiring process.
Retention and Security: Information collected will be retained indefinitely and will be securely stored and handled in accordance with CCPA guidelines and CSCI Consulting, Inc. policies.
Rights of Applicants: Under CCPA, California residents have the right to request information about the personal data we collect, delete it, and request restrictions on certain uses. However, some information may be retained as required by law.
For further information, or to exercise your rights under the CCPA, please contact CSCI's HR team.
Disclaimer
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
$75k-99k yearly est. 1d ago
Senior Asset & Material Management Specialist
Shein
Support specialist job in Whitestown, IN
SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 16,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.
Position Summary
We are seeking a detail-oriented Senior Asset Management to manage material stock, perform regular cycle counts, and ensure accurate inventory records. The ideal candidate must be proficient in operating a forklift to move, load, and unload materials safely and efficiently.
Job Responsibilities
Conduct daily material receiving, storage, and issuance in compliance with company procedures.
Perform cycle counting, stock audits, and inventory reconciliation to maintain accuracy.
Operate a forklift (stand-up/sit-down) to transport materials within the warehouse.
Organize and maintain warehouse layout for optimal space utilization.
Assist in ERP/WMS system updates to ensure real-time inventory tracking.
Report discrepancies, damages, or shortages promptly.
Follow safety protocols and maintain a clean work environment.
Support logistics teams in loading/unloading shipments as needed.
Job Requirements
5+ years of experience in inventory control, warehousing, or material management.
Valid forklift certification (or willingness to obtain one).
Basic computer skills (MS Office, inventory management systems).
Strong attention to detail and organizational skills.
Experience with ERP/WMS systems (e.g., SAP, Oracle) is a plus.
$51k-87k yearly est. 4d ago
IT Support Technician
Teksystems 4.4
Support specialist job in South Bend, IN
This is a great opportunity for someone to get their foot in the door with a local enterprise company. This is also a great opportunity for someone to grow their skills within IT Support and have the opportunity to advance their careers within IT. They are currently looking for individuals who are looking to grow within their company.
Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications are desirable for this role. This will be a first shift opportunity on a Contract to Hire basis.
Main Duties and Responsibilities:
* To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
* Swapping out laptops/desktops and deploying Windows 10/11
* Re-imaging windows 11 onto machines from windows 10
* To assist all our users with any logged IT related incident when called upon
* To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
* To accurately record, update and document requests using the IT service desk system
* To install and configure new IT equipment
* To resolve incidents and upgrade different types of software and hardware
* To resolve incidents with printers, copiers, and scanners
* To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
*Please apply if you're interested in hearing more about the opportunity and if you feel you're capable of completing any of these job duties*
*We are looking to set up interviews as early as next week*
* CompTIA Certifications are desirable for this role *
*Medical, Dental, and Vision Benefits Offered from Day One*
* If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ [teksystems.com]() (no space in email address) *
Workplace Type
This is a fully onsite position in South Bend, IN
Pay and Benefits
The pay range for this position is $22.00 - $27.00
*Job Type & Location*This is a Contract to Hire position based out of South Bend, IN.
*Pay and Benefits*The pay range for this position is $22.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in South Bend,IN.
*Application Deadline*This position is anticipated to close on Jan 27, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$22-27 hourly 2d ago
Delivery Support Associate
NSC 4.8
Support specialist job in Indianapolis, IN
Preferred: Bi-lingual Spanish speaking
The Delivery Support Associate plays a key part in the daily and weekly administrative functions for the One NSC process. Each Delivery Support Associate will work with their assigned operational leaders, recruiters, sales representatives, and field associates. In this role the Delivery Support Associate will ensure the smooth operation of the branch and daily recruiting and business operations. They are the liaison between the field (sales & recruiting) and the back office (finance & risk).
Key Accountabilities
Answer and direct inbound calls to the appropriate departments or personnel, ensuring timely and accurate handling of all inquiries.
Timely, accurately, and compliantly send, review, approve and process new hire onboarding paperwork, including offer letters, Direct Deposit information, and completing the I-9 and e-verify. The Delivery Support Associate must demonstrate a high degree of service orientation, focused on actively working to onboard new employees in a manner that positively represents the company and makes the new employee feel important and welcome.
Process necessary background checks and drug tests required for jobs.
Collect save, and process weekly timecard entry and approval process, including expenses, per diem, and sick time as needed for payout every Friday.
Work in close communication with operational leaders, Recruiters, HR, Payroll, and Billing departments in addition to field associates.
Provide timecard and billing adjustment as needed to ensure proper payout and invoicing.
First point of contact for trouble shooting any onboarding and payroll issues.
Work with each recruiting team on ensuring job boards are up to date.
Assist recruiters with tracking candidates in VMS exchanges as well as tracking employee certifications to ensure they are active.
Assist with ordering, scheduling, and administering required employee remote and onsite training during the onboarding process.
Contribute to front of the office duties as needed per office.
Other duties as assigned.
Minimum Experience Requirements
High School Diploma: Possess a high school diploma or equivalent qualification; additional education may satisfy work experience qualifications.
Prefer experience with human resources processes, employee onboarding, and/or payroll process experience.
Previous experience with delivering exceptional customer service.
Ability to work independently
Exceptional verbal and written communication skills, enabling effective communication with clients, candidates, and internal team members. Ability to clearly articulate job, employment, and payroll information.
Judgment and decision-making ability.
Strong customer service/client relations skills.
Organizational and multi-tasking skills.
Communication skills (oral and written).
Ability to handle stress successfully.
Proficiency in using Bullhorn (Preferred), Microsoft applications, and other computer-based applications.
Analytical Skills: Ability to evaluate complex situations, proactively identify issues that may adversely impact the company's delivery and payroll processes and implement timely and effective solutions to problems.
Able to initiate and embrace change.
Time management skills (ability to multi-task).
Interpersonal skills.
$23k-33k yearly est. 4d ago
Field Service Maintenance Specialist
Advanced Technology Services (ATS 4.4
Support specialist job in East Chicago, IN
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, Mexico y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fabricas funcionen mejor.
Principal Duties/Responsibilities:
* Performs expert level break-fix & preventative maintenance. This includes but is not limited to: observing devises in operation to location root cause of problem; dismantling devices to gain access to and remove defective parts; examining parts to detect imperfections; adjustment of functional parts of devices and control instruments; repair and/or replacement of defective parts; testing of device to observe performance; and performing tests for electrical circuitry and mechanical systems; reconditioning and repairing machine tools.
* Identifies and sources parts, supplies and repair items as necessary. Performs evaluations of alternatives to improve cost and / or reliability of equipment. Compiles alternative packages for purposes of retrofit, upgrade, or alternative functionality of equipment.
* Independently performs maintenance as per industry standards; creates maintenance standards and instructions for altered or new manufacturing equipment.
* Directs customer counterparts in maintenance optimization efforts, reliability, and preventative maintenance processes.
* May be required to setup and operate multiple machining operations including but not limited to: lathe, drill press, grinder, and other metalworking tools to make and repair parts. May perform welding tasks.
* Conforms and complies with customer contractor codes of conduct, housekeeping standards, and safety processes
* Documents work performed in service reports, applicable management systems, and written explanation regarding observation and collected equipment performance data. Compiles technical manuals, operations, and maintenance processes relevant to equipment upgrades and automation integrations.
* Provides assistance to lower level technicians and leadership to project teams. Performs expert functions as a part of training and development.
* Alters, troubleshoots and analyzes complex control systems to resolve in-depth software/ hardware and configuration problems.
* Utilizes advanced maintenance technologies to collect equipment performance data. Observes trends and makes recommendations.
* Conducts on-the-job training and leads technical programs for technical development of customers and coworkers
* Follows all safety related policies, rules, regulations, technical instructions and guidelines. Situational awareness and identify unsafe behaviors and conditions.
Knowledge, Skills, Abilities (KSAs), & Competencies:
Essential KSAs:
* High School Graduate or equivalent (GED).
* Associates degree with a Technical focus and 12 years of related experience in specific industry; or, 15 years of experience in specific industry.
* Possesses comprehensive understanding of electrical, mechanical, fluid power and control systems. Can analyze the problem, synthesize alternative solutions, and perform repairs.
* Must be able to use basic hand tools and specialized tools, and programming software as appropriate.
* Extensive travel required. (Local, National, International)
Desirable KSAs:
* Experience in condition based maintenance techniques, precision mechanical alignments, maintenance of applicable process equipment, and automation integration.
* Robust experience in programmable logic controllers, field device troubleshooting, maintenance of electrical drive and motor systems, and motion control devices.
Competencies:
* Communications
* Customer Focus
* Personal Discipline
* Safety
Physical Demands and Working Conditions:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors
ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more.
Pay Range$44.97-$57.53 USD ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here. ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religion, sexo (incluido el embarazo, identidad de genero y orientacion sexual), origen nacional, discapacidad, estatus de veterano, informacion genetica u otro estatus legalmente protegido. Revision de la politica de privacidad aqui here.
$45-57.5 hourly 5d ago
Device Support Specialist (Indianapolis)
Novocure Inc. 4.6
Support specialist job in Indianapolis, IN
The Device SupportSpecialist (DSS) plays an essential role insupporting commercial oncology patients using Tumor Treating Fields (TTFields). The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into daily routines in order to reach usage goals. The DSS will work to ensure optimum patient outcomes via appropriate therapy settings and continuation of care. As part of a cross-functional team, the DSS collaborates regularly with other departments to address the changing needs of patients and caregivers. The DSS may also be required to assist with clinical trial oncology patients, determined by business needs.
The DSS is a full-time, exempt, field-based position reporting to the Regional Manager, Device SupportSpecialist.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support and honor our "Patient Forward" mission by ensuring patients are at the center of every interaction; providing compassionate, high-quality care and service
Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include:
Educate patients on TTFields therapy and initiating treatment
Provide ongoing enhanced training sessions for patients and caregivers
Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed
Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed
To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits
Demonstrate empathy and understanding when interacting with patients and their caregivers
Follow established timelines and guidelines for patient interactions; ensuring consistency and quality of care
Provide timely support to patients, including phone, virtual, and in-person assistance, sometimes on short notice or outside normal business hours (including weekends and holidays)
Manage responsibilities and workload independently within your designated regional territory
Maintain open communication with Territory Managers and other cross-functional partners to ensure effective patient care and healthcare provider support
Participate in regular assessments and demonstrate ongoing learning and adoption of new SOP changes
Manage administrative tasks in a timely and efficient manner, including but not limited to:
Documentation in customer relationship management (CRM) system
Expense reporting
Equipment inventory management
Ongoing trainings, assessments, and other regulatory tasks
Regular travel by vehicle and air to support patient care and service needs
Adhere to guidelines for the administration, maintenance, and cleanliness of fleet vehicle
Adapt to frequently changing business needs and schedules to ensure seamless patient support
QUALIFICATIONS/KNOWLEDGE:
Minimum Requirement:
Associate's degree with 2 to 3 years' relevant professional experience
OR
Bachelor's degree with 1 to 2 years' relevant professional experience
Experience working with oncology patients, or in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferred
Experience working in a for-profit environment preferred
Strong emotional intelligence and situational awareness
Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, file management, following test and troubleshooting procedures (experience with Concur and SAP a benefit)
Must possess a valid driver's license
Ability to dedicate approximately 60% of time to travel each week, including overnight stays, for territory management
Commercial air travel required, with potential travel outside of the assigned territory
Primary residence must be within assigned territory
Primary residence must have space to securely store patient support materials in a safe, temperature-controlled environment
Assigned territory subject to change based upon business need
Attendance at company meetings, both within and outside of the assigned territory, is required
OTHER:
Ability to lift up to 50 pounds
Ability to drive long distances
ABOUT NOVOCURE:
Our vision
Patient-forward: aspiring to make a difference in cancer.
Our patient-forward mission
Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.
Our patient-forward values
- innovation
- focus
- drive
- courage
- trust
- empathy
Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Novocure is committed to providing an interview process that is inclusive of our applicant's needs. If you are an individual with a disability and would like to request an accommodation, please email
$27k-34k yearly est. 4d ago
Grievance & Appeals Specialist II (Must live in Indiana)
Caresource 4.9
Support specialist job in Indianapolis, IN
The Grievance & Appeals Specialist II reviews appeals submitted by Medicaid and Medicare providers and all future providers contracted with CareSource. Must live inIndiana.
.
Essential Functions:
Prepare the appeals for clinical review and be responsible for recording and tracking on a regular basis
Review submitted appeals daily for validation of the appeal
Identify appropriate claim problem within the appeal
Prepare all clinical edit appeals for review by computer research, print claim from Facets system, and print off all the code descriptions to assist the reviewer in decision making for committee meetings
Attend and participate in Appeals Committee meetings as needed
Maintain spreadsheet of all appeals reviewed with the outcomes resulting from the Appeals Committee Meetings
Document within Facets the detailed information as to the outcome of the claim appeal
Identify System changes, log the ticket and track the resolution
Complete claim appeal through claim adjustments or letters of denials
Review claim appeals for possible fraud and abuse and report to SIU
Research and release claim appeals with other health insurance, notifying the COB unit when there is other insurance
Process a variety of appeals, including but not limited to: dental appeals, low difficulty appeals, non-clinical appeals - (i.e. tobacco surcharge, etc.), medically frail appeals, RCP appeals, member and provider appeals
Resolve assigned appeals within regulatory timeframes, achieve departmental quality expectations, and meet daily production requirements
Identify and log any related issues
Perform UAT testing when necessary
Perform any other job related instructions, as requested
Education and Experience:
High school diploma or equivalent is required
Associates Degree or equivalent years of relevant work experience preferred
Minimum of two (2) years of healthcare customer service, claims, compliance or related experience is required
Competencies, Knowledge and Skills:
Technical writing skills
Intermediate level skills in Microsoft Word & Excel with Access skills a plus
Communication skills (written, oral and interpersonal)
Multitasking ability
Able to work independently and within a team environment
Familiarity of the Healthcare field
Knowledge of Medicaid
Time Management
Decision-making and/or problem solving skills
Proper grammar skills
Phone etiquette skills
Licensure and Certification:
None
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
Compensation Range:
$41,200.00 - $66,000.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type:
Hourly
Competencies:
- Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business
This is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
#LI-SD1
$41.2k-66k yearly 3d ago
Deskside Support Technician
Professional Management Enterprises 3.8
Support specialist job in Indianapolis, IN
Title: Deskside Support Technician Hours: Mon-Fri 8am-5pm Pay:$19hr
TheDeskside Support Technicianprovides on-site technical support for hardware, software, and peripheral devices across multiple client locations. This role involves troubleshooting, installing, maintaining, and repairing IT equipment and systems while delivering excellent customer service. The technician acts as the primary point of contact for technical support, performing Tier 1 duties and escalating more complex issues when necessary.
Essential Functions:
Install, maintain, and repair computer systems, hardware components, and peripheral equipment.
Provide Tier 1 technical support and assist with Tier 2 support as needed.
Escalate unresolved or high-impact issues promptly according to escalation procedures.
Ensure timely and accurate updates in client ITSM tools and service management systems.
Process warranty claims and support vendor compliance for hardware replacements.
Coordinate with internal teams and third-party vendors to resolve service issues.
Uphold a high level of customer satisfaction through proactive support and communication.
Follow all client security protocols, policies, and data integrity procedures.
Interact professionally with clients, users, and other team members on-site and remotely.
Maintain professional appearance and behavior.
Maintain attendance and punctuality standards in line with company expectations.
Perform other duties as assigned by management.
Required Education, Experience, and Certifications:
High school diploma or equivalent required; Associate's or Bachelor's degree in a related field preferred.
1-3 years of relevant technical support or IT service experience preferred (equivalent education may substitute).
Experience with Microsoft Windows operating systems and Office Suites.
Familiarity with Active Directory, imaging software, and enterprise support tools.
Client-specific certifications may be required based on project or location.
Skills and Abilities:
Strong verbal and written communication skills.
Ability to explain technical concepts clearly to non-technical users.
Effective interpersonal skills with a customer-first attitude.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a cross-functional team.
Demonstrated problem-solving ability in a fast-paced environment.
Physical and Work Environment Requirements:
Must be able to lift and transport equipment and boxes weighing up to 75 lbs.
Ability to stand, walk long distances, and climb stairs throughout the workday.
Must be capable of kneeling, crouching, and crawling when required.
Prolonged periods of computer use required.
Must be able to travel to client sites; some overnight travel may be necessary.
Work is typically performed in a professional office or client site environment.
Tools and Equipment Used:
Desktop and laptop computers
Communication headset
Company vehicle (if provided)
PME is an equal opportunity employer. We prohibit discrimination and harassment against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law.
$19 hourly 1d ago
Production Support Technician
CTE Solutions
Support specialist job in Plymouth, IN
Job DescriptionSalary:
Ready to Elevate Your Career? Join SpiTrex CTE!
At CTE, we offer more than just a jobwe provide an environment where you can push boundaries, fuel your curiosity, and advance your career. We are committed to supporting your growth with unique programs designed to help you do your best work while maintaining a healthy work-life balance.
Heres 5 ways that CTE makes a difference:
Training/Career Development
Bamboos Path Track and WorkForge Learning Management System offer education for advancement when and where needed.
Work/Life Harmony with Flextime
Have an appointment or emergency pop up and you dont want to use your PTO? No worries! Use Time Off without Pay option of up to 3 hours and then make up missed time during the week.
CTE Perks
Whether its Donut Friday, lower cost vending, monthly events, food trucks, book reading incentives called CTE Reads, or FriYAY FridaysCTE strives to maintain a positive culture and support our employees.
CTE Incentives
Employee referrals, 401(k) with 50% company match (up to 10% contribution), bonusesbut thats just the beginning! What if we told you theres more? We believe in keeping some surprises for your imagination. Get ready for a journey that goes beyond expectation!
Health Benefits
CTE provides vision, life insurance, and short-term disability insurance at NO COST to our employees. Medical and dental insurance with HSA is offeredfirst of the month after hire. There is also a
no-cost medical option
through Schumacher Family Medicine.
Essential Functions:
Pulling and moving material
Monitoring tool crib as needed
Issuing out and receiving in items (tooling, gaging, fixtures etc.)
Setting tools and retrieving gages
Cutting blank profiles of material as needed
Following GDP as required
Cross train on multiple work centers
Other work-related tasks as assigned
Good housekeeping
Conform to ISO13485, 21 CFR Part 820, and medical device industry requirements
$49k-82k yearly est. 21d ago
AV Production Support Technician
One Diversified, LLC
Support specialist job in Indianapolis, IN
How You'll Contribute: We are seeking a skilled and reliable AV Production Support Technician to provide technical support for internal corporate events, including town halls, executive meetings, webinars, and hybrid events. The ideal candidate will have hands-on experience with AV systems, live event production, and troubleshooting in a fast-paced corporate environment.
This position provides technical and operational support of audio-visual equipment and systems located within the following types of environments: Business/corporate offices, single and divisible conference rooms, training rooms, collaboration rooms, and open areas (digital signage). This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team. Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development.
The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Typical daily schedule will be 8am - 5pm. These hours may be adjusted based on meeting and event needs, including earlier starts, later end times, and overtime will be required.
What You'll Do:
Set up, operate, and break down AV equipment for live and hybrid events.
Provide technical support for video conferencing platforms (e.g., Zoom, Microsoft Teams, Webex).
Operate cameras, switchers, microphones, projectors, and audio mixers.
Collaborate with internal stakeholders and external vendors to ensure seamless event execution.
Troubleshoot AV issues in real-time during events.
Maintain and inventory AV equipment.
Support pre-event testing and rehearsals.
Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems - including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment.
Act as the liaison between the on-site team and Diversified Service management.
Oversight for planning and implementation of process improvement principles required to maintain AV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms, and AV spaces.
Support executive level meetings with tasks such as meeting start up, monitoring, and active troubleshooting.
Oversee repair and service of all AV equipment while planning and implementing improvements in AV equipment. Act as the technical escalation point for all AV equipment and related issues.
Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for end-users.
Daily/weekly room sweep scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use.
Biannual preventative maintenance of rooms at the designated client site.
Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of AV/multi-media systems. Provide problem identification, diagnosis and resolution of problems pertaining to medium to high complexity AV/multi-media systems.
Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems.
Conduct safe and correct diagnosis of faults - including removal, repair, tests, implementation, and operation of all aspects of audio visual, video conference, display and presentation technologies. Manage the daily activities of configuration and operation of AV/multi-media systems.
Participate in and drive continuous improvement activities across AV technologies and collaborate with client to improve/evolve technology solutions.
Provide assistance to users in accessing, using, and diagnosing AV/multi-media systems.
Track, update, and report on AV ticket issues and support requests - showing progress as reported issues transfer from initial reporting date/time through final resolution date/time. Provide regular reporting of current and historical analytical data to meet measured client metrics.
Interface with client executive and "C" level personnel in a highly professional manner.
Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc.
Collaborate with local Service management concerning actions, including but not limited to end-user provided training.
Communicate effectively with clients to ensure that all technical issues are resolved promptly and satisfactorily.
Participate, as needed, in Client escalations/analysis requests.
Follow all safety procedures and always adhere to the customer's security and confidentiality policies.
Communicate effectively with the client and Diversified remote team to inform the ticket resolution progress.
Required to attend client team AV meetings regularly, and collaborate effectively with their internal AV engineering team
Ability to find creative in the moment solutions to break fix problems, so meetings can continue to operate while searching for a long term solution
What You'll Bring:
Education & Certifications:
HS Diploma/ GED
Required Skills/Qualifications:
5+ years of experience in AV production and enterprise level AV support
CTS certification from AVIXA and/or manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.)
Proficiency with AV hardware (e.g., PTZ cameras, audio mixers, video switchers).
Experience with video conferencing platforms and streaming tools.
Familiarity with corporate environments and executive-level support.
Excellent communication and customer service skills.
Experience with hybrid event platforms and webinar production.
Knowledge of AV over IP systems and digital signage.
Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling
Experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections
Competencies in Video Conferencing products (Cisco preference)
Competencies in QSC control systems (trouble shooting, basic communication concepts and protocols)
Competencies in Crestron and Extron control systems (trouble shooting, basic communication concepts and protocols)
Basic wiring skills
Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and event best practices
Experience with major industry manufacturers including QSC, Crestron, Extron, Cisco, Microsoft, Biamp, Shure, and/or Poly
Experience with Advanced AV Signal Flow Diagramming and Advanced Troubleshooting
Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems
General proficiency with computers and specialized software applications specific to the AV industry (i.e. Crestron; the use of programs such as MS Excel, Outlook, Project, Word)
Must present well as client facing and working with high level executives within high pressure meeting situations
Proactive personality when it comes to finding issues, staying busy, and supporting the onsite clients
If taking public transit, you will still be responsible for arriving at work at your designated start time. Ensure you have reliable backup transportation if necessary.
Must be able to stand, kneel and/or crouch for long periods of time
Must be able to work in high places, as well as small, cramped places
Must be able to work in hot humid places, as well as cold places
Must be able to properly use hand/power tools, ladders, and subsequent safety equipment
Must be able to lift/maneuver up to 75 lbs, use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time
Must pass a background screen and drug test.
$47k-79k yearly est. 30d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Support specialist job in Fort Wayne, IN
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$48k-66k yearly est. 8d ago
Help Desk Analyst
Medasource 4.2
Support specialist job in South Bend, IN
About the Role:
Our client is seeking Helpdesk Technicians to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from diverse backgrounds. Healthcare experience is a strong plus, but not mandatory.
Key Responsibilities:
Provide Tier 1 helpdesk support to end users
Troubleshoot and resolve technical issues efficiently
Assist users with varying levels of technical knowledge and backgrounds
Manage multiple tasks and prioritize effectively in a fast-paced environment
Deliver exceptional customer service to ensure user satisfaction
Qualifications:
Previous Helpdesk experience, preferably Tier 1 support
Excellent customer service and communication skills
Strong troubleshooting and problem-solving abilities
Ability to multitask and work independently
Experience in the healthcare industry is a major plus
$29k-37k yearly est. 1d ago
IT Support Technician / Analyst
Teksystems 4.4
Support specialist job in Bristol, IN
Our Client is looking to bring in a computer savvy consultant at their Large Bristol, IN site (700-800 End-Users). Job Description below. This position helps improve the productivity of our clients employees by acting as an escalation point within our Service Desk team and by being the single point of contact for information and problem resolution. This is accomplished by diagnosing and resolving problems with hardware, software, LANs, and servers in a timely and professional manner via telephone, ticket, email, remote tools and hands-on support.
Previous Helpdesk or Desktop Support or PC Technician experience is required. IT certifications are desirable for this role. This will be a first shift opportunity on a Contract to Hire basis. Pay will be negotiable based on experience.
JOB RESPONSIBILITIES:
* Assists with installs and repairs on:
o Standalone and networked printers (Windows environment)
o Video conferencing equipment
o Other peripherals as assigned
* Responds to and investigates customer inquiries, concerns, and issues via phone, ticket, and e-mail in a timely and courteous manner
* Advanced troubleshooting of hardware and software issues related to desktop/laptop devices on Windows 7/10 systems either in-person or remotely
* Provide support for identified Level 2 issues where solutions have already been documented and have a Runbook/Knowledgebase
* Escalates complex and advanced issues to Level 3 support, with full descriptions of problems and actions taken prior
* Identify and suggest possible improvements on processes and procedures
* Maintain working knowledge of products and/or services
* Other tasks as assigned
QUALIFICATIONS:
* Associates degree Prefered (Bachelor's degree a plus)
* Two-Four+ years related IT experience
* CompTIA A+, CompTIA Net+, CompTIA Sec+, Cisco Academy, Microsoft 365 Certifications, or other IT related certifications
* Proven customer service skills
* Capable of comprehensive listening (understanding the message(s) that is being communicated)
* Versatile, flexible, and a willingness to work within constantly changing priorities
* Experience with performing basic tasks in Active Directory Environment and Exchange/Office 365
* Knowledge of :
o Network structure, security, and function (Cisco/Meraki)
o Network printer function and the ability to troubleshoot printing problems
o Common office automation applications (e.g., Microsoft Office, including Outlook, etc.)
o VoIP phone functions and the ability to troubleshoot problems
o Cell phones, smart phones, and tablets
o Installing/reinstalling operating systems (Windows 7/10) and applications
* Able to:
o Effectively prioritize and execute tasks in a high-pressure environment
o Train users of all levels to be proficient using computer-based applications
o Develop a thorough understanding of the Client's IST products and services
*Top Skills Preferred:*
IT Infrastructure, Windows 10, Active Directory, Troubleshooting, Imaging, PC Deployment, OneDrive, Microsoft Teams, Customer Service Oriented, and IT Desktop Support
*Please apply if you're interested in hearing more about the opportunity and if you feel you're capable of completing any of these job duties *
*We are looking to set up interviews as early as next week*
*Medical, Dental, and Vision Benefits Offered from Day One*
* If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: ************************ *
*Workplace Type*
This is a fully onsite position in Bristol, IN
*Pay and Benefits*
The pay range for this position is $20.00-$27.00
*Job Type & Location*This is a Contract to Hire position based out of Bristol, IN.
*Pay and Benefits*The pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Bristol,IN.
*Application Deadline*This position is anticipated to close on Jan 19, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$20-27 hourly 5d ago
Production Support Technician
CTE Solutions
Support specialist job in Plymouth, IN
Ready to Elevate Your Career? Join SpiTrex CTE!
At CTE, we offer more than just a job-we provide an environment where you can push boundaries, fuel your curiosity, and advance your career. We are committed to supporting your growth with unique programs designed to help you do your best work while maintaining a healthy work-life balance.
Here's 5 ways that CTE makes a difference:
Training/Career Development
Bamboo's Path Track and WorkForge Learning Management System offer education for advancement when and where needed.
Work/Life Harmony with Flextime
Have an appointment or emergency pop up and you don't want to use your PTO? No worries! Use “Time Off without Pay” option of up to 3 hours and then make up missed time during the week.
CTE Perks
Whether it's Donut Friday, lower cost vending, monthly events, food trucks, book reading incentives called “CTE Reads”, or FriYAY Fridays…CTE strives to maintain a positive culture and support our employees.
CTE Incentives
Employee referrals, 401(k) with 50% company match (up to 10% contribution), bonuses…but that's just the beginning! What if we told you there's more? We believe in keeping some surprises for your imagination. Get ready for a journey that goes beyond expectation!
Health Benefits
CTE provides vision, life insurance, and short-term disability insurance at NO COST to our employees. Medical and dental insurance with HSA is offered first of the month after hire. There is also a
no-cost medical option
through Schumacher Family Medicine.
Essential Functions:
Pulling and moving material
Monitoring tool crib as needed
Issuing out and receiving in items (tooling, gaging, fixtures etc.)
Setting tools and retrieving gages
Cutting blank profiles of material as needed
Following GDP as required
Cross train on multiple work centers
Other work-related tasks as assigned
Good housekeeping
Conform to ISO13485, 21 CFR Part 820, and medical device industry requirements