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Support specialist jobs in Iowa - 1,406 jobs

  • Policy Link Annuity Support Analyst

    Coforge

    Support specialist job in Des Moines, IA

    Job Title: Policy Link Annuity Support Analyst Skills: Policy Link, Cobol, Annuity, SQL Experience: 10+ years Duration: Fulltime We at Coforge are hiring a Policy Link Support Analyst the following skillset : 1.)10+ years of experience in Production Support for PolicyLink annuity system 2.) Hands on experience in MicroFocusCOBOL,.Net/C#, WinForms and SQL. 3.) Good knowledge of Policy Admin System Annuity systems. 5.) Knowledge of annuity products (fixed, indexed, variable, deferred). 6.) Knowledge of Agile SDLC methodologies. 7.) Good understanding of ITIL processes (Incident, Problem, Change Management). 8.) Proficiency in SQL for database queries and troubleshooting. 9.) Experience with Control-M job scheduling and monitoring. 10.) Familiarity with Visual Studio Debugger for code-level issue resolution. 11.) Excellent problem-solving and analytical skills. 12.) Strong communication and collaboration abilities.
    $39k-69k yearly est. 4d ago
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  • Product Support Specialist

    MH Equipment Company 4.0company rating

    Support specialist job in Des Moines, IA

    is for Mariotti USA, a division of MH Equipment Company. About MH Equipment: As a leader in material handling, with 34 locations across 10 states, we sell, rent, and service high-quality and affordable material handling equipment for varying applications and budgets. We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to come alongside our employees' passions. Amazing Culture, Thriving Company, Terrific Opportunity. For more information on who we are and what we do, please visit our website at ******************** Job Summary: This position is responsible for a full range of activities ensuring overall excellence in parts, service, and warranty support for dealers and end users. This position will work closely with the Business Development Manager and accounting to coordinate and administer the sales activities, inventories, payables, receivables, and other reporting requirements to accurately and effectively track and analyze our business, and will engage with customers, dealers, factories and other team members in the development and growth of the business and overall customer satisfaction. Job Responsibilities: Provide dealers with service and parts support, application support, and corresponding order administration. Administer an effective product warranty program for dealers including authorization and reimbursement of warranty repairs and work with factory representatives to obtain authorization and reimbursement of warranty dollars to the distributor. Work with vendors to obtain product and/or service information such as price, availability and delivery schedule; and provide information to internal accounting departments to accurately and timely produce appropriate financial records, transactions, and analysis. Maintain accurate company records and transactional activity including all sold and installed unit master file. Capture and retain all PDI documentation. Maintain internal systems and files to reflect current pricing and other relevant information. Perform and coordinate all shipping and receiving, including container loading and unloading, packaging, manifesting, and import/export coordination and contracting. Maintain all inventory for sale readiness, including battery charging, tracking ROA, and inventory turns. Manage Mariotti factory container ordering to ensure appropriate product flow, inventory, and order fulfillment, while aligning battery and accessory ordering. Prepare new units for delivery to the dealer or end-user, including any required modification. Maintain standard operating procedures (manual and automated), including procedures for sales, parts, warranties, etc. Assist in research and development of existing and prospective product lines. Assist with ROI tools highlighting benefits of our product lines in specific applications and against competitive technologies. Assist in the development, implementation, and support of short-term and long-term business and operational plans, including establishing operational measurement and forecasting projections. Assist in the administration of divisional and dealer performance measurement systems, dealer agreements and ensuring dealer compliance. Assist in tracking and managing annual marketing plans, including market penetration, evaluation, and exposure while overseeing a Dealer co-op program, distributing dealer marketing materials, and generating customer presentation materials. Occasional travel to assist with dealer training, sales calls, relationship development, and dealer recruiting. Adhere to Company Policies and Work Rules. Perform other duties as assigned. Position Requirements: Primary core value of integrity. Technical background and knowledge of the material handling industry is a plus but not required. Excellent verbal and written communication and comfortable speaking to groups and individuals. Strong computer skills and fluency with Microsoft programs, particularly proficiency with Excel. Strong customer service skills. Valid driver's license with good driving record. Able to meet the physical requirements of the job. Working Conditions: Flexibility to work when the dealer needs or operations require it, which may exceed 40 hours per week. This position is exempt from paid overtime. Benefits: Uniquely MH: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, Family Life and Marriage Counseling, and His First Foundation. Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match, company cell phone and laptop. Generous PTO: Paid vacation, holidays, personal, sick days, charity time off. Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability. Company Support: Continuous training, safe working environment. Mariotti USA a division of MH Equipment is proud to be an Equal Opportunity Employer
    $24k-28k yearly est. 5d ago
  • Information Technology Support Engineer

    Teceze

    Support specialist job in Marshalltown, IA

    Job Description: IT Support Engineer Contract: 3 Years Roles and Responsibilities: Detailed Primary Description of project/Requirement Description Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines. Working with OEM vendors for replacing spares, hardware repairs & troubleshooting Inventory management Imaging of Laptops & Desktops Printer Management Assistance in fixing issues for Conference room and working with Vendor for room setup Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies Network & Sharing printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skill Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA's) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for future reference and for the knowledge base Profiles focused primarily on service desk or remote assistance are not suitable for this engagement. Good to have skills L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Working with vendor support contacts to resolve technical issues Labelling Racks & devices Server mounting/movement Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
    $55k-79k yearly est. 3d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Support specialist job in Iowa

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-35k yearly est. 2d ago
  • IT Support Specialist

    Teksynap

    Support specialist job in Iowa

    **Responsibilities & Qualifications** **RESPONSIBILITIES** + Plans, delivers, and supports customer IT services, including installation, troubleshooting, user assistance, and training. + Diagnoses and resolves customer-reported incidents involving hardware, software, and network systems. + Performs analysis of user requirements and IT processes to enhance efficiency and service delivery. + Researches, identifies, and reports trends and patterns of recurring technical problems; recommends process or technical improvements. + Develops, updates, and maintains problem tracking databases and knowledge repositories. + Installs, configures, troubleshoots, and maintains IT hardware, software, and peripheral equipment. + Performs system and data backup and recovery operations. + Develops user training materials and conducts end-user computing and information systems training sessions. + Consults with users to identify IT needs and requirements; conducts feasibility studies and trade-off analyses to determine optimal solutions. + Prepares business cases and implementation plans for IT service improvements. + Ensures rigorous application of information security and cybersecurity policies, principles, and best practices across systems and processes. **REQUIRED QUALIFICATIONS** **Clearance** + Secret - IT-I (Tier 5/SSBI) Critical Sensitive Clearance **Certifications** + DoD 8570 IAT Level II Baseline Certification + COMPTIA Security+ CE + Cisco Certified Network Associate (CCNA) + COMPTIA Cybersecurity Analyst (CySA+) + Global Information Assurance Certification (GIAC) Global Industriel Cyber Security Professional (GICSP) + Global Information Assurance Certification (GAIC) Security Essentials Certification (GSEC) + Certified Network Defender (CND) + Systems Security Certified Practitioner (SSCP) + One of the following Google Cloud Platform: + Google Associate Cloud Engineer + Google Professional Cloud Architect + One of the following cloud or systems certifications: + AWS Certified Cloud Practitioner + AWS Certified Security - Specialty + AWS Certified Solutions Architect - Associate + AWS Certified Solutions Architect - Professional + AWS Certified SysOps Administrator + Microsoft Certified: Azure Administrator Associate + Microsoft Certified: Azure Solutions Architect Expert + Microsoft Certified Azure Security Engineer Associate + Oracle Cloud Infrastructure Cloud Operations + Red Hat Certified Engineer + Red Hat Certified System Administrator **Experience** + Six (6) years of progressive experience in the field of Information Processing. + Three (3) years of specialized experience in Information Processing involving a range of hardware and software solutions. + Two (2) years of hands-on experience installing, diagnosing, troubleshooting, and training customers in the use of software and hardware systems. **Desired Experience and Skills** + Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions. + Experience administering Windows and Linux operating systems in large enterprise environments. + Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions. + Strong analytical and problem-solving skills: Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner. **Overview** We are seeking an IT Support Specialist to join our team. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at **************** . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + Location: Remote + Type of environment: Remote + Noise level: Medium + Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. + Amount of Travel: 10% **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. **WORK AUTHORIZATION/SECURITY CLEARANCE** + U.S. Citizen + Secret Clearance **OTHER INFORMATION** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. \#remote #telework #linkedin \#LI-Remote (turn font to white) **Job Locations** _US-VA | US-AZ | US-AR | US-CT | US-ID | US-IN | US-IA | US-MI | US-MS | US-MO | US-KS | ..._ **ID** _2025-8636_ **Category** _Technical Support/Help Desk_ **Type** _Regular Full-Time_
    $34k-55k yearly est. 60d ago
  • Help Desk Support 3

    360 It Professionals 3.6company rating

    Support specialist job in Coralville, IA

    360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective-C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and Jquery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance-driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Provide direct support, consultation, guidance and training to users and identify technical solutions. Support daily operations and assist with technology planning in an effort to maximize user and organizational effectiveness. Note: In-Person Interview Only. No Web-cam, No Exceptions. Health Care Information Systems has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. - 4:00 p.m., Monday through Friday for a 40 hour week. Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled. Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for UI Health Care computer users and machines in a high call volume center. The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential. HDS3 3 to 5 years field experience and preferred education: 4 year college degree in field of specialty or equivalent education and experience combined. Additional Information Thanks and Regards, Ankur Bhatia
    $31k-51k yearly est. 60d+ ago
  • Tax Engagement Support Services (TESS) Specialist

    RSM 4.4company rating

    Support specialist job in Davenport, IA

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. *This position requires in-office support 5 days a week* Responsibilities: Printing and assembling tax returns utilizing firm software tools and Route Sheet instructions in the workflow tool to ensure all required client deliverables are included in documents saved to document management system and for delivery to external clients. New client setup, tax organizers, scanning of client workpapers, if applicable, tax return delivery, workflow reporting and due date tracking as well as for meeting expectations for timeliness, responsiveness, accuracy, and service quality. Preparation of tax client documents such as engagement letters, statements of work, and other requested deliverables. Using deep understanding of the overall tax return process, takes ownership of the e-file process including monitoring and releasing external client tax returns to the taxing authorities, ensuring correct returns are released and all filing deadlines are timely met. Track for acceptance, transmission errors and rejections and resolve as appropriate. Required Qualifications: High school diploma or GED Strong technical aptitude, able to quickly master a variety of tax software and company tools Role will require specialized training for both tools and process Ability to problem solve in a fast-paced deadline driven environment Ability to communicate effectively both verbally and in writing Basic to intermediate Microsoft Office Skills Strong attention to detail, ability to work independently Problem solving skills allowing for independent decision making Demonstrates a working knowledge of the technology tools within assigned responsibilities Effective organization and time management skills Ability to manage multiple tasks At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $46,100 - $73,700
    $46.1k-73.7k yearly Auto-Apply 48d ago
  • Production Sanitation Support Technician

    Atlantic Coca-Cola Bottling Company 3.8company rating

    Support specialist job in Atlantic, IA

    Overview/Function: This primary responsibility for this role is to conduct all production line cleaning and sanitation at the conclusion and to prepare the line(s) for the next production run. All efforts require strict adherence to the companys standard operating procedures related to quality, safety, and sanitation to ensure the highest level of production quality. Major Responsibilities: Clean and sanitize all production-related equipment and tools following the days production activities. Complete all master sanitation documentation, following master cleaning schedule (daily, weekly, bi-weekly, etc.). Accurately and consistently follow all written standard operating procedures (SOPs), verbal instructions, process flow charts and procedures, and follow all safety, food safety, and GMP requirements. Verify effectiveness of cleaning/sanitation efforts. Stage and prepare production lines for the next production run. Store remaining raw materials from previous production run; Conduct inventory counts and replenish raw materials and supplies (i.e. lids, wraps, cans, pallets, shrink film, bottles, shells, closures, etc.) Fill in for production line (as needed). Collect trash and recyclables, and place in appropriate area(s). Support and follow a strong safety culture and maintain clean and orderly production area to ensure safety. Hold high accountability for work performance to ensure the highest level of quality. Offer pro-active suggestions for cleaning-related problems. Regular, consistent attendance is an essential job function. Other duties as required. Experience & Qualifications: High School degree with at least a year of general work experience. Previous production environment sanitation experience is desired, but not required. Will consider other equivalent experience in lieu of degree. Previous food-grade or beverage manufacturing background and keen understanding of food safety regulations is desired. Ability to operate manufacturing equipment. Ability to read, write, follow process flow charts, and problem-solving are essential skills. Good math, inspection, and problem-solving skills are needed. Good team-player with the ability to effectively interact with others. Highly-motivated self-starter, with the ability to work with minimal oversight. Flexible with the ability to adapt to varying situations and schedules. Additional: While performing the duties of this job, the employee is regularly required to talk and hear. This position will spend their time on the production floor. As a result, they should expect a fast-paced production environment with loud noises resulting and will frequently lift and/or move items up to 40 pounds. (Moving equipment and tools will be provided to reduce strains and injury.) The role is expected to be able to: Lift 40 pounds up to shoulder height occasionally. Lift up to 30 pounds above the head occasionally. Pull water hose frequently using up to 50 pounds of force. Push/pull cleaning tools (such as a broom) from a crouched position frequently using up to 20 pounds of force. Climb stairs frequently in a wet environment. Constant standing, walking, twisting, grasping, reaching, pushing, pulling, bending, kneeling, sitting, stooping, crouching, crawling, and climbing will be required. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This person will be exposed to water, mold, dirt, soap and other cleaning products. This person will be exposed to a wet, soapy environment much of the time. This person will be exposed frequently to vibration from the pressure washer gun. Required to work with chemicals (chlorine and caustic) and encounter mold growth to remove The typical workdays will be Monday-Friday evenings, with varied hours based on production schedule needs (typically 10 pm to 6 :30 am). Some weekend work may be required. PPE will be provided to comply with safety and GMP requirements. This role is considered a safety sensitive position. Must have reliable transportation. Note: No posting can contain a fully comprehensive listing of activities, duties or responsibilities that are required in this role. Atlantic Coca-Cola Bottling Company offers a dynamic, ever-changing environment requiring flexibility and a willing, team-based attitude. Some duties, responsibilities and activities may change at any time, with or without notice. To ensure the safety of our employees, our customers, and our products, Atlantic Coca-Cola Bottling Company offers a drug-free workplace. Employees are subject to pre-employment/post-offer drug and random drug testing. EOE
    $35k-55k yearly est. 10d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Support specialist job in Council Bluffs, IA

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $50k-70k yearly est. 6d ago
  • Help Desk Support 3

    Arete Technologies 4.5company rating

    Support specialist job in Coralville, IA

    Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description Description: Provide direct support, consultation, guidance and training to users and identify technical solutions. Support daily operations and assist with technology planning in an effort to maximize user and organizational effectiveness. Note: In-Person Interview Only. No Web-cam, No Exceptions. Health Care Information Systems has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. - 4:00 p.m., Monday through Friday for a 40 hour week. Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled. Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for UI Health Care computer users and machines in a high call volume center. The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential. HDS3 3 to 5 years field experience and preferred education: 4 year college degree in field of specialty or equivalent education and experience combined. Additional Information All your information will be kept confidential according to EEO guidelines.
    $32k-62k yearly est. 2d ago
  • Technical Support Specialist - Base44

    Base44

    Support specialist job in Cedar Rapids, IA

    Base44, a hyper-growth AI startup recently acquired by Wix, is on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, and entrepreneurs. The opportunity is huge, and with your help, our user-driven growth can become unstoppable. Job Description Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. As a Tech Support Specialist, you will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. You'll have a significant impact on our users and the growth of our product. In this role, you will: Operate with minimal supervision and substantial discretion on matters of significance. Assist users with product-related issues, offering timely and effective solutions. Diagnose and resolve technical problems, utilizing your problem-solving skills and technical knowledge. Go beyond issue resolution: Educate users on effective vibe-coding techniques and guide them toward best-practice build approaches that help them realize their vision. Proactively communicate technical issues, emerging trends, and potential improvements to the team, and raise concerns and flags as needed. Work cross-functionally within a cohesive team environment to ensure product success, working closely with Development and Product teams to document issues, test features, and provide regular, actionable feedback. *** This role includes occasional evening and weekend work to support incidents, releases, and maintenance windows. Coverage is shared via a rotation, and we provide advance notice whenever possible. This position is a hybrid role and candidates should be prepared to be able to come to our office in Cedar Rapids at least 3 days per week. Qualifications 2+ years of experience working in Technical Support/Solution topics in a Web environment , owning complex investigations and escalations. Able to read browser console and network tab for troubleshooting purposes (JavaScript and React etc ). Strong technical skills, learns fast, embraces unfamiliar tools/docs, and is driven by curiosity about the unknown. Takes full ownership of initiatives, drives completion in fast-paced settings, and proactively suggests improvements. Effective and adaptable when things move fast and plans are still evolving. Excels at synthesizing and explaining complex topics, working well in teams with a strong growth mindset. Bonus points Bachelor's degree in computer science, information systems, or related field, or equivalent practical experience Hands-on tinkering with “vibe coding” - side projects or small experiments you can show. Strong technical writing for specifications, runbooks, and incident reports Comfortable inspecting network requests and spotting errors in the console. Experience troubleshooting API connections and integrations or with system reliability engineering. Additional Information We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language, no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it. We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable. We are currently offering a shift of 10am - 7pm, Sunday - Thursday for this role.
    $34k-56k yearly est. 28d ago
  • Tier 2 Technical Support Operations Analyst

    ASM Research, An Accenture Federal Services Company

    Support specialist job in Des Moines, IA

    The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $33k-55k yearly est. 39d ago
  • Senior Computer User Support Specialist

    Cayuse Holdings

    Support specialist job in Des Moines, IA

    **The Work** The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables. **Responsibilities** **Key Responsibilities** + Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices. + Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies. + Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. + Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance. + Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable. + Manage and prioritize the allocation of PC support technician workloads to ensure timely issue resolution and service quality. + Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. + Troubleshoot printer, computer, and peripheral incidents. + Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols. + Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service. + Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards. + Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services. + Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections. + Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + Associates degree in relevant field. + 6 years' experience in computer user support + Valid driver's license, travel may be required. + Experience supporting Windows 10, and MS Office 2013. + Experience using ServiceNow or a similar ticketing system. + Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) + COMPTIA Security Certification + Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. + Exceptional verbal and written communication skills. + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. + Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. + Must be self-motivated and able to work well independently as well as on a multi-functional team. + Ability to handle sensitive and confidential information appropriately **Desired Qualifications:** + 5 years Preferred Hands-on experience with Spring Boot Java Applications. + 5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later. + 5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum) + 5 years Preferred Hands-on experience with web applications developed for Cloud platform + 5 years Preferred Hands-on experience with CI/CD methodology + 5 years Preferred Hands-on development experience for mobile and tablet platforms **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Program Manager** **Working Conditions** + Professional hybrid office environment. + Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $20.00 - USD $32.00 /Hr. Submit a Referral (**************************************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103791_ **Category** _Information Technology_ **Position Type** _Full-Time Salary Exempt_ **Remote** _No_ **Clearance Required** _Secret_
    $20-32 hourly 50d ago
  • Technical Support Specialist - Base44

    Wix Ltd. 4.3company rating

    Support specialist job in Cedar Rapids, IA

    Base44, a hyper-growth AI startup recently acquired by Wix, is on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, and entrepreneurs. The opportunity is huge, and with your help, our user-driven growth can become unstoppable. Job Description Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. As a Tech Support Specialist, you will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. You'll have a significant impact on our users and the growth of our product. In this role, you will: * Operate with minimal supervision and substantial discretion on matters of significance. * Assist users with product-related issues, offering timely and effective solutions. * Diagnose and resolve technical problems, utilizing your problem-solving skills and technical knowledge. * Go beyond issue resolution: Educate users on effective vibe-coding techniques and guide them toward best-practice build approaches that help them realize their vision. * Proactively communicate technical issues, emerging trends, and potential improvements to the team, and raise concerns and flags as needed. * Work cross-functionally within a cohesive team environment to ensure product success, working closely with Development and Product teams to document issues, test features, and provide regular, actionable feedback. * This role includes occasional evening and weekend work to support incidents, releases, and maintenance windows. Coverage is shared via a rotation, and we provide advance notice whenever possible. This position is a hybrid role and candidates should be prepared to be able to come to our office in Cedar Rapids at least 3 days per week. Qualifications * 2+ years of experience working in Technical Support/Solution topics in a Web environment , owning complex investigations and escalations. * Able to read browser console and network tab for troubleshooting purposes (JavaScript and React etc ). * Strong technical skills, learns fast, embraces unfamiliar tools/docs, and is driven by curiosity about the unknown. * Takes full ownership of initiatives, drives completion in fast-paced settings, and proactively suggests improvements. * Effective and adaptable when things move fast and plans are still evolving. * Excels at synthesizing and explaining complex topics, working well in teams with a strong growth mindset. Bonus points * Bachelor's degree in computer science, information systems, or related field, or equivalent practical experience * Hands-on tinkering with "vibe coding" - side projects or small experiments you can show. * Strong technical writing for specifications, runbooks, and incident reports * Comfortable inspecting network requests and spotting errors in the console. * Experience troubleshooting API connections and integrations or with system reliability engineering. Additional Information We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language, no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it. We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable. We are currently offering a shift of 10am - 7pm, Sunday - Thursday for this role.
    $42k-60k yearly est. 34d ago
  • Seasonal Aerial Application Specialist

    Cooperative Farmers Elevator 4.0company rating

    Support specialist job in Larchwood, IA

    Part-time Description Ever dreamed of a job with a million-dollar view? Where your office moves and the sky is your workspace? We're looking for a Seasonal Aerial Application Specialist to join our Drone Pilot Team and help protect crops from above. What You'll Do: Apply crop protection and nutrients using precision drone technology Operate advanced equipment and software to optimize flight paths and coverage Monitor weather conditions to ensure safe and effective application Support local agriculture by helping ensure healthy, productive fields What We're Looking For: Passion for agriculture and technology Willingness to learn and grow in a fast-paced environment Ability to work independently and as part of a team Safety-focused mindset Able to work in compliance with our drug- and alcohol-free workplace policy What You'll Get: Hands-on experience with cutting-edge drone tech Competitive seasonal pay Training and development to sharpen your skills A chance to be part of a forward-thinking team making a real impact Apply today by sending your resume to ************* or visiting our careers page. Requirements Position Summary: The Aerial Application Specialist is responsible for operating drones to perform aerial spray applications, data collection, mapping, and other agricultural support tasks. This role requires strong technical skills, attention to detail, and a commitment to safety and regulatory compliance. The position involves working outdoors in varying weather conditions and may require long seasonal hours. Essential Duties & Responsibilities: Flight Operations: Operate drones for aerial spray applications, photography, surveying, mapping, and data collection Conduct pre-flight checks to ensure equipment functionality Plan and coordinate flight missions based on weather, airspace restrictions, and safety protocols Data Collection & Analysis: Capture images, video, and other data using specialized equipment Process and analyze flight data for reporting and operational use Equipment Maintenance: Perform routine maintenance and troubleshooting on drones and related equipment Ensure all equipment is safe, clean, and operational Communication & Coordination: Collaborate with ground teams, clients, and stakeholders during flight operations Provide timely updates and report any issues or concerns Documentation & Compliance: Maintain accurate flight logs, maintenance records, and incident reports Ensure compliance with FAA and other regulatory documentation requirements Training & Certification: Maintain current certifications and licenses required for drone operations Assist in training team members or clients on drone protocols Customer Relations: Communicate with clients to understand project needs and provide updates Deliver high-quality data and ensure customer satisfaction Safety & Regulatory Compliance: Follow all FAA, environmental, and chemical handling regulations Attend safety meetings and uphold cooperative policies Maintain a safe work environment and report hazards promptly Other Duties: Perform additional tasks as assigned by management Support other departments when needed Represent the company professionally in appearance and behavior Basic Qualifications: FAA Part 107 Remote Pilot Certificate (or ability to obtain within 30 days) FAA Class 2 Medical Certificate (or ability to obtain within 30 days) Commercial Pesticide Applicator License (or ability to obtain within 45 days) Experience with drone flight software and navigation systems Familiarity with aviation safety regulations and agricultural practices Background in Precision Ag, farm tech, or drone operations Valid Class A CDL or willingness to complete ELDT if required Willingness to work long seasonal hours outdoors in changing weather Strong communication skills and attention to detail Ability to work independently and as part of a team Commitment to a drug- and alcohol-free workplace Physical Demands: Regular use of hands, hearing, and speech Frequent walking and reaching; occasional standing, sitting, stooping, kneeling, or crawling Ability to lift and move up to 75 pounds Visual abilities including close, distance, color, peripheral vision, depth perception, and focus adjustment Salary Description D.O.E
    $50k-82k yearly est. Easy Apply 60d+ ago
  • Desk Side Technician

    Stefanini 4.6company rating

    Support specialist job in Waterloo, IA

    We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency. Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth. We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects. We have more than 25 years of staffing industry knowledge and can provide you with superior candidates to match your technical and professional needs. Job Description • Provide hardware/software support services to onsite client including break/fix • Implement virus detection and eradication procedures • Diagnose end-user system failures and implement repair solutions • Diagnose printer and other peripheral devise failures and implement repair solutions • Troubleshoot network devices in order to ensure connectivity from the PC to the Network Qualifications • High school diploma or equivalent required • 2+ years' experience • HP Certification • Proficient in Microsoft Active Directory • Ability to resolve Windows XP and Windows7 Operating System Issues and Errors • Solid foundation of Personal Computer experience • Excellent troubleshooting capability • Ability to work in a team environment as well as independently • Strong sense of customer service • Proven ability to remain flexible in a changing environment • Attendance and schedule adherence are requirements of this position • Ability to walk and bend and perform labor-related duties of connecting computer equipment • Ability lift up to 50 lbs. when moving electronic equipment. All lifts over 50 lbs. require two or more employees to perform the task. • May require additional project-specific training Additional Information
    $31k-51k yearly est. 60d+ ago
  • Program Specialist I - LEAP (Part-Time)

    Iowa State University 4.6company rating

    Support specialist job in Clinton, IA

    Position Title:Program Specialist I - LEAP (Part-Time) Job Group:Professional & ScientificRequired Minimum Qualifications:Bachelor's degree Special Required QualificationsDrivers LicensePreferred Qualifications:Bachelor's degree or above in Public Health, Nutrition, or related field. Experience working with multi-level nutrition, food, or physical activity system initiatives. Experience collecting and retrieving data to prepare program reports. Experience planning/coordinating events. Job Description: Are you looking for a benefits-eligible role that supports your well-being while making a difference? Do you want to see the real-world impact of your work on individuals and the broader community? If so, Iowa State University Extension and Outreach is seeking qualified candidates for a Program Specialist I with the Leveraging Activities and Partnerships to Address Obesity (Iowa LEAP) project team! This individual will support Clinton County and will be located at the Clinton County Extension office in DeWitt, Iowa. What You'll Do: Coordinate and manage day-to-day activities of the Iowa LEAP project in Clinton County. Lead coalition meetings and subgroup planning sessions. Conduct community assessments (e.g., Walkability Audits, Food Service Guidelines). Develop and execute local communication campaigns. Build and maintain relationships with local partners to support community health initiatives. Collaborate with stakeholders to implement nutrition and physical activity strategies. Collect and report program data for monthly and annual CDC reporting. Participate in statewide training, technical assistance, and Extension events. This is a fixed-term position with an end date of 9/30/2026, with the opportunity for renewal. This is a part-time position(20 hours/week) that offers schedule flexibility. Local travel will be involved in this role. Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position. About Iowa LEAP with Extension and Outreach: Iowa State University Extension and Outreach received funds from the Center for Disease Control and Prevention to work in Iowa counties where 40% or more of adults have obesity. Six Iowa counties are working with local leaders to increase access to healthy food and safe, accessible places to be physically active. Extension offices in Muscatine, Cedar, Franklin, Crawford, Clinton, and West Pottawattamie are leading the way in making the healthy choice easy. Level Guidelines • Individual contributor position with developing professional and/or technical skills working under immediate to general supervision • Grasps professional-level knowledge and concepts of field while working in a progressive learning mode • Works on problems and issues of somewhat limited scope • Follows standard practices and procedures in analyzing situations or data for which answers are available or can be obtained • Responds to inquiries and issues, escalating to manager or higher level workers as appropriate • May lead projects of limited scope and complexity • May provide guidance to students Appointment Type:Regular with Term Appointment (Fixed Term) Proposed End Date or Length of Term:September 30, 2026Number of Months Employed Per Year:12 Month Work PeriodTime Type:Part time Pay Grade:PS806Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email ********************** or call ************ or Toll Free: **************. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.Original Posting Date:November 4, 2025Posting Close Date:January 11, 2026Job Requisition Number:R18013
    $34k-47k yearly est. Auto-Apply 60d+ ago
  • MS Access & Application Specialist

    TD&I Cable Maintenance

    Support specialist job in Des Moines, IA

    Full-time Description TD&I Cable Maintenance, LLC is seeking a proactive and tech-savvy Application Specialist to develop, maintain, and optimize internal software applications used across the company. This full-time position is ideal for someone with a background in low-code/no-code app development-particularly Microsoft Access databases-and experience working in operational or construction environments. You will be responsible for building user-friendly applications that streamline data input, tracking, and reporting functions for field crews, office staff, and management. Responsibilities: Design, build, and maintain internal applications using Microsoft Access databases and other related tools. Improve and maintain existing apps to align with changing company workflows and user feedback. Collaborate with departments (billing, operations, field personnel) to understand business needs and create apps that enhance efficiency and accuracy. Integrate applications with other platforms including Traqspera, Spectrum, Excel, etc. Provide training and support to users across the company on newly developed apps and tools. Assist with company-wide implementation of new applications, ensuring smooth rollouts and user adoption. Develop documentation, usage guides, and standardized data protocols for each application. Monitor performance of internal apps, troubleshoot issues, and proactively identify areas for improvement. Stay current with industry trends and new technologies that could improve operations or data workflows. Requirements Experience building and deploying applications using Microsoft Access databases and other platforms. Solid understanding of database logic, workflows, conditional logic, and app structure. 5+ years of experience in operations support, IT, or digital transformation roles; construction or telecommunications industry preferred. Strong analytical and problem-solving skills with attention to data flow clarity. Excellent communication and training skills for supporting non-technical users. Ability to work independently while managing multiple ongoing projects. Work Environment: Full-time; Monday through Friday (in-office) Fast-paced, solution-oriented environment with cross-functional collaboration
    $48k-78k yearly est. 60d+ ago
  • Support Specialist - Service Financials Integration

    NISC

    Support specialist job in Cedar Rapids, IA

    NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. This position supports the integration between our Service module to our Financials modules. This team member will work with Members supporting and troubleshooting in the areas of integration and balancing. This position will also work closely with the Member and our software engineers to support, troubleshoot, research, and resolve issues within the software product. Essential Functions: Provides superior customer support to internal and external customers in all encounters. Assists customers in all aspects of application support including problem solving, training, and on-going support. Prepares cases and follow-up to resolution. Performs research of basic application problems, resolves issues for Member/Customers who are using the application, and recommends changes or enhancements as directed. Facilitate and follow up with Member/Customers on basic requests and procedures. Assists with mass communications to Member/Customers. Assists with software release process. Utilize all support tools as directed. Convey customer feedback to product development staff as appropriate. Perform on-site training or deliver remote application training to Member/Customers via Web Tools. Provides after hours support. May develop and deliver training to coworkers as assigned. May prepare materials and deliver National IT Learning Center classes. May prepare materials and deliver Member Information Conference (MIC) sessions. May be called upon to assist in other support areas. May be called upon to participate on design teams regarding application enhancements. May be called upon to participate in testing of new product development or enhancements. May be required to travel to customer sites. Other duties as assigned. Desired Job Experience: Must possess a strong understanding of accounting principles. Generally, requires 1-5 years of product usage or support experience either at NISC or similar related experience. Basic knowledge of NISC's products' features and functionality. Basic knowledge of other integrated industry applications and services. Basic knowledge of Project Management processes and theory. Basic knowledge of Service Level Management (SLM) best practices. Basic knowledge of the Energy and/or Communications industry. Familiarity with other integrated applications and services. Excellent verbal and written interpersonal and communication skills. Excellent presentation and training skills. Excellent telephone etiquette and an ability to deal effectively with Member/Customers. Excellent research and problem-solving skills with strong attention to detail. Strong PC skills. Ability to effectively lead, influence, and teach others. Ability to organize and prioritize. Ability to interact in a positive manner with internal and external contacts. Ability to work independently, as well as in a team environment Ability to travel as often as necessary to meet the goals and objectives of the position. Commitment to NISC's Statement of Shared Values. Desired Education: Bachelor's degree in a business-related field preferred, or equivalent experience. Successful applicants must possess a strong knowledge of accounting principles. Minimum Physical Requirements: The physical demands described here are representative of those which must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment. Disclaimer: Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
    $30k-49k yearly est. Auto-Apply 6d ago
  • Support Services Specialist - Care Coordination Division - 100%

    Uiowa

    Support specialist job in Iowa City, IA

    The University of Iowa Healthcare University is seeking a Support Services Specialist to provide prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and problem solving skills, a general knowledge of hospital and prescription billing practices, and excellent customer services skills. This role will support clinics for the Downtown and MCU campuses but is located onsite at university. Position Responsibilities Develops and implements plan of care, responsive to patient/family concerns, health care status, available resources, and age‑specific problems. Conducts daily triaging of program referrals. Performs social work financial assessments with patient and/or family involvement. Develops benefit assistance plan with patient and/or family that reflects identified problems and incorporates age‑related issues. Adjusts the plan specific to age- and diagnosis-related issues. Helps patient/family identify their financial resources and provides benefit assistance services responsive to identified problems. Demonstrates knowledge of entitlement and categorical programs resources for age‑ and diagnosis‑related issues. Provides and interprets information to patients and families regarding resources and application procedures. Communicates with resources and company programs regarding patient status and progress. Demonstrates respect for all members of the University community while performing duties and in response to administrators, supervisors, coworkers, and customers. Represents the interests of the University and of Care Coordination Division leadership in the use of resources to meet service and productivity demands within unit goals and budgets, strives to promote continual process and quality improvement. Develops working relationship with patient and/or family (e.g., engagement, collaboration, advocacy, problem solving, etc.) Communication with patient, pharmacist and/or provider to gather relevant demographic information, shipping and contact preferences. Provision of appropriate enrollment and contact information. Provides highest customer service experience for patients and providers. Provides information to team members regarding benefit goals and patient status and progress. Acts as resource for team (e.g., participates in team meetings, etc.) Fosters staff individual accountability for continuous improvement in performance Understand the importance of effective business communication and maintaining professionalism in difficult situations. Participate in orientation of pharmacy technicians, pharmacists, pharmacy residents and others within the department on pharmacy practices. Provide assistance with the resolution of shipment/delivery issues. Communicate with providers, payors, patients, co-workers, supervisors and departments to resolve complex issues. Provide assistance to patients with billing and claim resolution issues Provide documentation of all activities as required by accrediting agencies, payers and/or administration, including: Workload statistics (enrolled/active patients, mail outs, etc) Phone statistics Completes documentation and statistical reports within established time frames Documents relevant information in concise and clear manner. Assists with evaluation and implementation of new policy and procedures Participate in piloting new workflows/procedures Assist with preparing training and orientation materials for new procedures Assist with training and orientation of staff to new procedures Assist with specialty pharmacy service equipment modifications, reorganization, and additions to implement new policy and procedure Complete and maintain compliance with all competencies and educational requirements. Incorporates feedback into performance. Demonstrates commitment to professional growth and development by developing mechanisms to evaluate practice. Identifies and pursues opportunities for professional development. Maintains required skills in mandatory competencies. Seeks opportunities to enhance professional knowledge, skills, and abilities as they related to current position and/or to prepare for potential future roles and overall career development. Percent of Time: 100% Schedule: Monday-Friday, 8-hour shifts between 8:00 AM to 4:30 PM Benefits Highlights: Regular salaried position located in Iowa City, Iowa Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans For more information about Why Iowa?, click here Education Requirements: Completion of a Bachelor's degree or equivalent combination of education and experience. Experience Requirements: Previous experience (typically 6-12 months) in of clinical social work or pharmacy-related experience Must be certified, or qualify to be certified, as a Pharmacy Support Person by the Iowa Pharmacy Board to perform nontechnical pharmacy duties assigned by the pharmacist Experience and proficiency with computer software applications (i.e. Microsoft Office Suite - Word, Excel, Outlook, PowerPoint) or comparable programs. Strong attention to detail and proven ability to gather and analyze data and keep accurate records. Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow. Effective verbal and written communication skills, active listening skills and the ability to maintain professionalism while handling difficult situations. Demonstrate effective problem-solving abilities and meets challenges with resourcefulness. Familiarity with medical terminology. Desired Qualifications Care coordination experience or case management skills in a health care setting as part of an interdisciplinary team including experience utilizing an electronic medical record to assist with management of non-adherence, post-care follow-up and referrals to appropriate resources Experience working in a complex hospital system Experience working in a collaborative team environment Related experience in Medicaid/TXIX programs, and patient medication assistance Experience with identifying and navigating financial resources, including insurance coverage options, changes related to the federal and state health programs. Experience in a fast paced, high volume work environment Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable. Position and Application details: In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission: • Resume • Cover Letter Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact *********************** Additional Information Compensation Contact Information
    $30k-49k yearly est. Easy Apply 40d ago

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