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Support specialist jobs in Jacksonville, FL - 297 jobs

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  • Banking Center Support Specialist

    City National Bank of Florida 4.1company rating

    Support specialist job in Jacksonville, FL

    About the Role Takes an active role in meeting the needs and expectations of clients by servicing, promoting and selling the Bank's products and services. Increasing deposits and fee income, reducing expenses, maintaining and expanding superior client relations, and consistently meeting or exceeding assigned individual or team sales goals. Principal Duties and Responsibilities: Consistently meets and/or exceed assigned individual and team sales goals. Increases Bank relationships through cross-selling, marketing materials, promotions, telemarketing, developing client relations and providing prompt client service. Develops and maintains a prospect list of potential clients. Participates in networking, outside sales efforts and cold calling as appropriate. Opens and processes all types of accounts, products and/or services for clients after consulting with them on their specific needs. Handles general client inquiries. Reconciles client statements, confers with operations personnel regarding discrepancies in balances and other problems and works toward the proper maintenance of the account files. Services all client account needs, including teller work as needed: accepts deposits, cashes checks within limits as specified by bank policy, processes withdrawals, sell travelers checks, and cashier checks. Accepts loan payments, etc. Facilitates transactions. Responds quickly and effectively to client questions. Provides access to safe deposit boxes after verifying the client's identity and right to access. Completes necessary documents for clients to rent, transfer or surrender a safe deposit box. Receives and records payments for safe deposit box rent. Follows up on past due safe deposit box rent. Witnesses the drilling of safe deposit boxes due to lost keys or abandoned property. Prepares abandoned property for escheatment. Works to achieve the Bank's team goals or individual goals including, but not limited to, deposits, loans, cross-selling and referrals to other units of the bank such as Investments, Lending, Treasury Services, etc. Performs all paying, receiving and collection functions within the banking center with a high degree of accuracy. Adheres to cash handling, operational, security, BSA/AML and all other policies and procedures. Increases Bank relationships through cross-selling, marketing materials, promotions, telemarketing, developing client relations and providing prompt client service. In conjunction with Lending staff or within own scope of authority, interviews prospective loan applicants. Collects all pertinent client supplied documents to support the credit decision process. Assists the underwriting officer or Bank Manager in obtaining complete information on the loan request and communicates with client as needed. Based on the type of loan, may close the loan ensuring compliance with all credit regulations. Ensures compliance with the Bank's operational and security policies and procedures so as to ensure that maximum accounting integrity and security prevails at all times. Completes all necessary G/L tickets and balances accurately. Able to handle vault duties and ATM reconciliations May perform more complex service and branch functions such inputting and verify outgoing domestic/international wires according to the Board approved authorization limits and in accordance with banking policy and procedures Assists as needed with Branch BSA operations and processes wire transfers. Performs routine service requests and administrative bank functions. Prepares all necessary reports in a timely basis. Must be able to travel to various Bank locations with little or no notice. Meets the requirements of the S.A.F.E. Act and expected to follow procedures including notifying Human Resources of any changes in current status. Qualifications: 2-4 years teller experience. Required. Strong sales experience. Required. Prior knowledge of the procedures and policies related to the function of a bank teller and a working knowledge of the on-line computer system or teller terminal is necessary Must have proven abilities in needs-based sales and high-level client servicing skills. Excellent client service and cash handling experience is necessary. Ability to prepare or interpret detailed written materials and/or perform detailed mathematical functions accurately. Able to accurately handle the most complex transactions efficiently. Be security conscious, accurate and attentive to detail. Should have an understanding of compliance with Federal & State laws governing teller areas. A demonstrated ability to meet and exceed sales goals and maintain a high level of client service is also required. May need to work extended hours that may include weekends. Education: High School Diploma or equivalent. An equivalent combination of education and relevant professional experience may be considered in lieu of a degree. Special information to candidates: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters here. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department at ************ or by e-mail at ***************************.
    $46k-73k yearly est. 1d ago
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  • Exception Tracking Specialist

    Covius 4.4company rating

    Support specialist job in Jacksonville, FL

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. This position will be responsible for managing clients' expectations, specifically for NTC's exception curative service (also known as "side letter"). To ensure that orders are flowing in and through the production areas in a manner that meets or exceeds the various SLAs of client contracts, primarily NTC's largest exception curative client. Essential Functions Manage and coordinate orders for assigned exception curative accounts including ensuring the receipt and ingestion of client orders as well as the delivery of the product sold to the client within the agreed upon timeframe. Prepare reports for weekly coordination calls with the client, their buyers, and other vendors regarding the curing of exceptions (referred to as "side-letter" by the client). As additional clients are sold this service, the Exception Tracking Specialist will work with the new clients as established. Coordinate across Production Divisions to ensure client's orders are moving and that there are no issues prohibiting the flow of orders through the Production Divisions. Provide the Executives of Client Services with prediction and/or forecasts of orders within or outside of production or any production stops or slows. Ensure that there are no backlogs in their area. Ability to work overtime and weekends if needed. Perform other related duties as assigned. Perform other related duties as assigned Essential Knowledge, Skills, & Abilities Ability to work in a fast-paced, metrics driven environment. Knowledge of Trade Exceptions and/or Side-letter services Ability to work outside of the regular work schedule if needed. Ability to work in a fast-paced environment. Extensive knowledge of the production lines of all production divisions. Intermediate to advanced experience with Discoverer Reporting. Commitment and ability to cultivate a diverse and inclusive work environment. Education High School Diploma or equivalent. Experience 1+ years of relevant industry experience required. Thorough knowledge of NTCs Trade Exceptions and/or Side-letter services Compensation and Benefits Covius offers an extensive benefits package for all employees, including medical, dental, vision and 401(k)! Compensation: $16.14/hr to 20.18/hr Application Guidelines For best consideration, please submit your resume and application materials as soon as possible. Review of applications will begin immediately. Working Conditions Work is performed in a climate controlled indoor administrative office setting. The noise level in the work environment is usually quiet to moderate, depending upon the office or meeting location. Physical Demands and Activities While performing the duties of this job, the employee is occasionally required to communicate. The employee frequently is required to remain stationary. The employee is rarely required to move about the office, operate a computer and other office machinery, such as calculator, copy machine, and computer printer; rarely position self to maintain files; rarely moves boxes weighing up to 10 lbs. Close and distance observation required with ability to observe objects at close range in presence of glare or bright lighting (e.g., computer screen). Must possess the ability to communicate information and ideas so others will understand and have the ability to interact with external and internal stakeholders. NTC Non-Exempt Operations Position The amount of work that needs to be accomplished to service the needs of NTC clients is subject to fluctuations. Due to these fluctuations, NTC may require its employees to move from an area where work is slower to an area where their services are more needed by NTC. The willingness of personnel to assist in or move to other areas within NTC, when needed, is an important factor for the company to meet the needs of our clients. NTC strives to communicate in advance any change in job duties, roles, expectations, etc., however advance notice may not always be possible. Covius is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state, and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training, and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis. The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Please note that all s are not intended to be all-inclusive. This job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Employees may be required to perform other duties at any time with or without notice to meet the ongoing needs of the organization. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
    $16.1 hourly 4d ago
  • IT Service Desk Technician

    Amphenol 4.5company rating

    Support specialist job in Saint Augustine, FL

    The IT Service Desk Technician I is the first point of contact for customers seeking technical assistance. Whether over the phone or via email, they provide essential support to end-users, ensuring their satisfaction and efficient technology operation. This role involves diagnosing and resolving basic to moderate technical issues, maintaining accurate records, and collaborating with internal teams to improve procedures. ESSENTIAL JOB FUNCTIONS Receive, prioritize, and respond to Service Desk requests by established service-level agreements (SLAs). Manage user and device event tracking through the global ticketing system. Resolves issues with computer hardware, software, mobile devices, printers, and other technology tools via phone or email. Perform remote troubleshooting using diagnostic techniques and relevant questions. Walk customers through problem-solving processes. Direct unresolved issues to the next level of support personnel. Identify and suggest possible improvements to procedures. May assist with software or device installations, user profile setups, or password resets. Maintains records and tracks incidents and requests in the Service-now ticketing tool. Participate in creating and maintaining enterprise operations documents (e.g., policies, standards, procedures, and guidelines). Provide periodic assistance to internal and external auditors. Ensure risks associated with changes to critical assets are considered and adequately mitigated before implementation (i.e., change control). *Other duties as required in support of the department and the company* SUPERVISOR RESPONSIBILITIES The responsibilities of this role do not include supervising other employees. QUALIFICATIONS To succeed in this job, an individual must satisfactorily perform each essential job function. The requirements below represent the required knowledge, skill, and ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. EDUCATION and EXPERIENCE A bachelor's degree in computer science, information systems, or a related field or equivalent work experience is preferred. 3+ years of IT help desk technician experience. Experience with Windows, MS Office, and Microsoft Projects is required. ERP/MRP software such as SAP is required. CERTIFICATES, LICENSES, REGISTRATIONS A+ Certification and ITIL Foundations Certification required. LANGUAGE REQUIREMENTS Excellent verbal and written communication skills in English. Ability to read and understand verbal and written instructions. Conversational in any other language preferred. MATHEMATICAL SKILLS Basic arithmetic: add, subtract, multiply, and divide whole numbers, fractions, decimals, and percentages. JOB SKILLS Tech-savvy with working knowledge of office automation products, databases, and remote-control tools. Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve fundamental technical issues. Customer-oriented, positive attitude, and cool-tempered. Ensuring timely response and maintaining quality standards. Reliable and flexible, willing to work added hours on short notice to complete orders and special projects and meet customer demands. PHYSICAL DEMANDS As part of their job duties, the employee must be able to sit, stand, and walk throughout the day while frequently using their hands to handle objects and communicate verbally. Additionally, they may need to reach, stretch, push, pull, crouch, stoop, and occasionally lift objects weighing up to fifty (50) pounds. This role requires specific vision abilities, including close, distance, color, peripheral vision, depth perception, and the ability to adjust focus. According to ADA regulations, reasonable accommodation will be provided to ensure that individuals with disabilities can perform the job's essential functions. WORK ENVIRONMENT This is an air-conditioned work environment where employees have desks or cubicles and work in a fixed location. The physical environment is usually comfortable, well-lit, and equipped with the necessary facilities and hardware. The company culture is a culture of teamwork, communication, continuous improvement, business casual, strategic, and goal-oriented. The working conditions are stable, predictable, and secure. ENVIRONMENTAL POLICY Carlisle Interconnect Technologies is fully committed to minimizing the environmental impact of its operations, activities, and products. To achieve this, we adhere to all applicable environmental regulations and laws, prevent pollution, and continuously improve our environmental performance in all our global operations. This is possible through an Environmental Management System that provides a framework for setting and reviewing our environmental objectives and targets. We aim to identify and reduce any negative environmental impact our business activities may have. PERSONAL PROTECTIVE EQUIPMENT REQUIREMENTS ASTM F-2412-2005, ANSI Z41-1999, or ANSI Z41-1991 rated safety toe shoes in specific areas. Clear ANSI Z87.1 safety-rated glasses in specific areas. Hearing protection in specific locations. Ability to compile with JSA in specific areas. EXPORT COMPLIANCE DISCLAIMER This position includes access or potential access to ITAR and EAR (Export Administration Regulations) technical data. Therefore, candidates must qualify as US Persons, defined as US Citizens or Permanent Residents (Green Card Holders).
    $66k-87k yearly est. 6d ago
  • Computer Field Tech Position-Jacksonville FL

    BC Tech Pro 4.2company rating

    Support specialist job in Jacksonville, FL

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 60d+ ago
  • IT Support Specialist

    Iventure Solutions 3.7company rating

    Support specialist job in Jacksonville, FL

    Job DescriptionDescriptionIn this role you will and support, install, maintain, and support desktops (Mac and Windows), local networks, tablets and smartphones and common desktop applications. As an IT Systems Administrator, you will also install new PCs, migrate data, resolve issues escalated from the help desk, and resolve network issues at multiple sites. Position OverviewBenefits and Perks of working here as an IT Support Specialist: WFH Flexibility Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year Focus on Work/Life Balance We match 4% on your 401K Comprehensive benefits package which includes paid life insurance and paid long-term disability Peerfit membership - providing free sessions at local gyms and studios Paid maternity, paternity and foster leave Paid certifications and training days, virtual lab for hands on training Career path road-mapping $200 spend in our iVenture Company Store on your anniversary year with us! Quarterly team outings Real culture initiatives and recognition, not just pizza parties 360-degree feedback. You talk, we listen. iVenture is nationally certified as a "Great Place to Work" by our team because of our commitment to an employee-focused culture. What you will be doing as an IT Support Specialist: Provide Tier 2 desktop and application support, including new user setups, line of business application support, and hosted application support. Monitor Windows server and server application performance and resolve issues. Support Microsoft Windows server technologies - latest operating systems, exchange, DNS and Active Directory Monitor network performance and resolve issues such as internet bandwidth problems, ISP issues. Produce, maintain and update technical documentation. Typical Week: 20% Windows server support, 60% escalated desktop/app support, 10% network support, 5% training and 5% admin/meetings You're a great candidate if you have... Bachelor's Degree, business related field preferred, or equivalent experience 1+ year(s) supporting current windows server and desktop technologies, and client/server applications in a windows based network environment. Specifics include: All current Microsoft Desktop Operating Systems Microsoft Windows Server and Exchange server/enterprise mailing systems (latest OS) Active Directory Experience with XenApp/RDS or other VDI technologies preferred, but not required. Microsoft Certified Professional Status (MCSE or MCITP) preferred Flexibility to accommodate after-hours and weekend client and team member needs Strong communication skills both verbal and written Excellent customer service skills Additional Information: Valid driver's license and insurance with reliable transportation. This position will require infrequent local travel. Smoking is prohibited at all client sites and iVenture offices
    $41k-67k yearly est. 4d ago
  • IT Support Specialist

    Seaside Charter Schools 3.8company rating

    Support specialist job in Jacksonville, FL

    Job Summary: The IT Support Specialist will provide high-level technical support to staff and contractors. Duties/Responsibilities: Evaluate expanding or enhanced computer operations; makes recommendations for improvement and upgrades to hardware and software to manager workload and system requirements Provides technical support identifying, investigating, and resolving users' problems with computer software and hardware. Applies knowledge of computer software, hardware, and procedures to solve problems Works to research and resolve problems Work to explain issues and recommend any modifications needed Arrange service by software or hardware vendors to repair or replace any defective products Develops and communicates IT projects and goals Maintains knowledge of technology innovations and trends Required Skills/Abilities: Knowledge of subject content Strong oral, written, and interpersonal and customer service skills Strong time management skills Strong organizational skills Strong analytical and problem-solving skills Superior understanding of computer hardware and software systems Ability to explain technical issues to technical and non-technical employees Able to travel to all three campuses Education and Experience: Bachelor's degree in Computer Science or related field, or equivalent experience, required At least 4 years of experience required Physical Requirements: Prolonged periods of sitting Able to lift up to 15 pounds
    $39k-69k yearly est. 60d+ ago
  • Technology Support Specialist I

    ACL Digital

    Support specialist job in Jacksonville, FL

    OSTS - Onsite Jacksonville and Tallahassee 12926 Gran Bay Pkwy Ste 500, Jacksonville, Fl 32258 Bill Rate: * This team member will support two physical locations in Jacksonville and one unstaffed location in Tallahassee, Florida, a 2.5 to 3 hour drive one-way from Jacksonville. The majority of the 525 customers in Jacksonville are part of an FSO Service Delivery Center (SDC). These customers have unique and complex technology tools that are required to support their work as an SDC to major EY clients As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all. Audio Visual Responsibilities of an On-Site Technician: * Microsoft Surface Hubs - Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary. * Crestron - Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings. * Microsoft Teams Rooms - Diagnose and resolve connectivity issues for MTR's and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR's user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls * Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks) Technical Responsibilities of an On-Site technician: * Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site * Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc. * ServiceNow ticket management; prioritizing tickets and awareness of SLAs * Supporting Microsoft Windows and MAC operating systems * Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365 * Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process * Printer support (installation, configuration, relocation, and troubleshooting) * Event and Meeting Support (may occur on-site or off-site) * Occasional travel may be required to support other EY locations, client engagement sites, or off-site events * Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices) * VIP/White Glove support * Occasional after-hour support may be required Interpersonal skills an On-site technician should have: * Outstanding customer service skills * Excellent communication skills * Great team mentality * Self-motivated, organized, detail oriented, ability to multi-task * Desire to learn and build a career as unique as you are Experience Requirements: * 2+ years of on-site technical support experience, or degree in related discipline EY exists to build a better working world, helping to create long-term value for clients, people, and society. EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. Fortune Best Workplaces for Women Fortune 100 Best Companies to Work For list for 24th year. (US) America's Greatest Workplaces for Diversity 2023 by Newsweek
    $34k-56k yearly est. 10d ago
  • IT Support Specialist - Guantanamo Bay, Cuba

    Gcyber

    Support specialist job in Jacksonville, FL

    GCyber is hiring an IT Support Specialist to support the DoD Office of Military Commissions (OMC). This position is located in Guantanamo Bay, Cuba. In this role, you will be responsible for responding to customer requests and troubleshooting and investigating incidents, enabling critically important Military Commissions and Trials in Naval Station Guantanamo Bay (NSGB). As an IT Support Specialist, you will: Document incidents with detailed break-fix steps and resolution in ticketing system. Perform installs, upgrades, and configure customer-specific hardware and software. Perform advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware. Troubleshoot and support Windows operating systems, advanced MS Office product issues, and other IT issues. Configure and maintain wireless mobile devices, including but not limited to Blackberries, iPhones and/or iPads Minimum Qualifications and Experience: Active DoD Top Secret/SCI clearance DoD 8570 IAT II certification (e.g., Security+, CND, CCNA-Security, CySA+, GICSP, GSEC, SSCP) BA/BS in related field or equivalent experience. 8+ years of professional experience Prior systems administration or engineering experience for the DoD required GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability. For future job notifications please be follow GCyber on LinkedIn. *********************************** Our Benefits GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals, from health and wellness programs to retirement savings and career development opportunities. Highlights include: 26 Days of Paid Leave + Annual PTO Increase An extra day of paid leave for every year of employment with GCyber Paid Parental Leave Additional Leave Allowances for Military Duty, Jury Duty, and Bereavement Leave 401(k) Matching 100% Company-funded Disability Insurance 90% Company-Funded Health, Dental, and Vision Insurance, with contributions to insurance benefits for spouses, children, and family members Training and Professional Development Plans Commuter Benefits Plan Parking and Transportation Allowance Equal Opportunity Employer GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability. Stay in Touch For future job notifications please follow GCyber on LinkedIn. ***********************************
    $34k-56k yearly est. Auto-Apply 8d ago
  • Helpdesk Technican

    052&&Polarson GG

    Support specialist job in Jacksonville, FL

    Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
    $34k-56k yearly est. 60d+ ago
  • IT Support Specialist-Copy

    Awesome Demo Account

    Support specialist job in Jacksonville, FL

    Company Name in Bold and Italic is a full-service electronics manufacturing services (EMS) provider of wire, cable and higher level builds. We're looking for experienced and motivated individuals in the following area: Project Manager Utilizing the entire arsenal of skills and talents, you will plan, direct and coordinate the implementation, execution, control and completion of specific projects, ensuring consistency with company strategy, commitments and goals. This will entail tracking and reporting the progress internally & externally. Working in conjunction with all departments, we will rely on you to perform the following: Facilitates the definition of project scope, goals and deliverables. Confers with leadership team and necessary project staff to define work plans & resource requirements, assignment of duties, responsibilities and scope of authority. May communicate and negotiate project/requirement changes with customers as needed. Develops full scale project plans with the assistance of project teams. Plans and schedules project timelines and ensures project documents are complete, current and stored appropriately. Directs and coordinates activities of project personnel to ensure project progresses on schedule and within prescribed budget. Reviews project proposals and assists and directs with establishing timeframes, budgets, procedures, performance standards and resources for various project phases. Reviews status reports and deliverables prepared by project personnel and modifies schedules or plans as required. Ensures project standards are consistent and met. Identifies potential obstacles/concerns and minimizes risk on project(s). Understands division financial goals and performance objectives; capable of conducting financial analysis of projects. Develops, tracks, monitors and reports progress of project(s) to all stakeholders. Presents challenges and proposes solutions. Communicates difficult/sensitive information tactfully. Confers with project personnel to provide technical advice and to resolve problems. Implements and manages project changes and interventions to achieve project outputs. Provides supervision and guidance, as necessary, to project resources. Provides project evaluations, assessments and lessons learned along with results. Coordinates project activities with requirements of government regulatory or other governmental agencies. Qualifications: Bachelor's degree in related field; BS preferred. 4+ years related experience and/or training. Knowledge of theoretical and practical aspects of project management. Experience with MS Project. Experience in managing people, risk management and change management. Ability to identify, implement, and execute to any regulatory body requirements (FDA, ISO, etc.). Preferred Skills: Experience applying Lean principles preferred. Accredited Green Belt and/or Black Belt Certifications preferred. PMP Certification preferred. Benefits: Nortech Systems, Inc. offers its employees: 401(k) program with Company match. Health, dental and vision insurance is available to all employees working 32 hours per week or more. Life insurance. Paid Time Off (PTO) and paid holidays for full-time employees. Employee Assistance Program (EAP). And much more!
    $34k-56k yearly est. 60d+ ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Support specialist job in Jacksonville, FL

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $47k-63k yearly est. 10d ago
  • CHILD PROTECTIVE FIELD SUPPORT ANALYST - 60002082

    State of Florida 4.3company rating

    Support specialist job in Palatka, FL

    Working Title: CHILD PROTECTIVE FIELD SUPPORT ANALYST - 60002082 Pay Plan: Career Service 60002082 Salary: Current Employees will be compensated in accordance with DCF salary policy. Total Compensation Estimator Tool Department of Children and Families Child Protective Field Support Analyst - Anticipated Vacancy Circuit 7 Internal Agency Only Current Employees will be compensated in accordance with DCF salary policy. The primary focus of the Field Support Analyst will be to review investigations received through the Florida Abuse Hotline to ensure that critical information is provided to the Child Protective Investigator (CPI) and Child Protective Investigator Supervisor (CPIS) during the investigation and to assist in identifying and facilitating the collection of any information that is needed to ensure critical information is assessed. The purpose of the Pre-Commencement consultation is to facilitate critical thinking with the CPI and CPI Supervisor regarding information collection, assessment of parental protective capacities, safety planning, and safety determination. In the event that additional information is identified during the Pre-Commencement and/or follow up consultations, the FSA will request and review any records pertinent to the assessment of the family. The FSA will be co-located with Investigative staff to support Child Protective Investigators, however, will report directly to Family Safety Program Office in efforts to ensure trends and observations of investigative practice and case reviews are incorporated into ongoing Training and Quality Assurance activities. DUTIES AND RESPONSIBLITIES: The CPI Field Support Analyst will coordinate in collaboration with the CPI Supervisor to ensure the following is being effectively completed in support of CPI investigative staff: * Provides support and assistance in coordinating referrals, appointments, record retrieval etc. * Pre-Commencement consultations and review of prior FSFN and Law Enforcement records. * Record Requests including but not limited to: school records, Law Enforcement reports, medical records, prior provider records and/or assessments etc. * Surgical Review of the records that are retrieved to assist in assessment and decision making for each case assigned to the Units they are assigned to. * In-Depth interpretation of the records to ensure an assessment is made in conjunction with Florida's current practice models. * High Risk cases will be flagged and tracked by this position, and the seamless investigative activities will be ensured. * Consults with the CPIs, and ensures written referrals are completed for the identified services and/or supports requested by the CPI or CPIS * Coordinates OTI/OTI transfer requests. * Coordinates Subject Matter Experts to assist CPI in decision making KNOWLEDGE, SKILLS, AND ABILITIES: The ideal candidate for this position would be knowledgeable in Florida's Child Welfare system, demonstrate the ability to critically think through a variety of situations, and possess the ability to provide feedback to staff in a strength-based way. The candidate should be highly organized, can multi-task, will assist in coordination and follow up on multiple activities. The candidate must have the ability to create and enhance relationships with partners and stakeholders to ensure open communication and collaboration in various settings and situations. The selected candidate should also be well versed in a variety of programs such as FSFN, CCWIS, MS Suite, Word and Excel to ensure that data is collected and analyzed on a consistent basis. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:
    $29k-39k yearly est. 6d ago
  • Tax Intake Specialist

    Arc Group 4.3company rating

    Support specialist job in Jacksonville, FL

    Job DescriptionTax Intake Specialist Jacksonville, FL 32256 | On-Site Full-Time | MondayFriday, 9:00 AM6:00 PM (One evening until 8:00 PM/week) ARC Group is currently recruiting a Tax Intake Specialist to join our client's growing Tax Resolution Team in Jacksonville, FL. This is an exciting opportunity to support individuals and businesses seeking relief from complex tax issues while helping the internal team move cases forward efficiently. As the first point of contact for prospective clients, the Tax Intake Specialist plays a key role in building trust, gathering information, and qualifying leads for the Tax Advocacy team. If you're personable, organized, and thrive in a fast-paced environment, we want to hear from you. Key Responsibilities: Professionally respond to inbound phone inquiries, providing a positive first impression Assess caller intent and determine qualification as a prospective client Manage and follow up on leads generated via web submissions and after-hours inquiries Work from call queues to meet or exceed daily and weekly performance goals Prioritize outreach efforts based on the company's lead engagement strategy Conduct concise, scripted interviews to evaluate client eligibility and needs Maintain control of the conversation while building rapport and trust Seamlessly transition qualified leads to the Tax Advocacy team for further engagement Redirect non-qualifying inquiries to appropriate internal contacts Accurately document conversations and update client records in the CRM system Perform additional administrative or client service duties as assigned by management Requirements: Minimum 1 year of experience in a business office, call center, or client-facing role High school diploma or equivalent required Excellent communication and interpersonal skills Strong attention to detail and note-taking abilities Comfortable working in a fast-paced, quota-driven environment Would you like to know more about this role? For immediate consideration, please send your resume directly to D.A. Longhi by emailing him directly at ********************** or calling him at ************. You can also apply online and view all our open positions at ******************* ARC Group is a Forbes-ranked a top 20 recruiting and executive search firm working with clients nationwide to recruit the highest quality technical resources. We have achieved this by understanding both our candidate's and client's needs and goals and serving both with integrity and a shared desire to succeed. ARC Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. ARC Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
    $28k-37k yearly est. Easy Apply 17d ago
  • Program Specialist I

    Allegis Global Solutions 4.7company rating

    Support specialist job in Jacksonville, FL

    Working at Allegis Global Solutions (AGS) is more than just a job. It's a career. It's a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that's designed to harness human enterprise, you design a workforce that's built for impact. At AGS, we help companies all over the world transform their people into a competitive advantage. It's not about filling seats. It's about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise. With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients' organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges - from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Modelâ„¢. We also represent over 100 countries and speak dozens of languages. So as you're building relationships and doing your job, you'll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies. See what it's like to work at AGS by searching #LifeAtAGS on any social network. The Program Specialist I is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding and reporting. The Program Specialist I, acts as a talent advisor to support our clients through the requisition fulfilment process to ensure quality talent is acquired in a timely manner. Responsibilities: Assist client managers during all stages of the contract labor acquisition process including: requisition intake, sourcing, and candidate shortlisting and interviewing Demonstrate recruitment expertise by preparing insightful questions appropriate for the position prior to conducting requirement intake session with hiring managers in order to gather detailed job descriptions to distribute to supply base Document requirement intake conversations in appropriate database (VMS, AGS360) Utilize reports to manage open requirements to advise managers on status of requirements and monitor supplier sourcing strategies to ensure timely response Discuss with HM agree upon expectations, timeframes, feedback, roles and responsibilities of everyone involved in the requisition fulfilment process Coach, manage and oversee performance of participating staffing suppliers Document all client/ supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in CRM system Monitor performance against contract SLA's , requisition aging, invoicing, time and expense entry and vendor compliance tracking Maintain and update monthly activity and performance reports Provide constant interaction via face to face, email and phone with client, staffing vendors, contract personnel and other partners Assist with worker assignment management (cost center changes, extension of contract assignments etc.) to improve data integrity Liaison with managers, vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignments and at end of assignments Ensure all work orders are closed in the system with accurate finish reasons when notified of an end of assignment and appropriate departments are notified (i.e. security) Assist with the collection of company assets from vendors (laptop, badges, etc.) Assist and monitor time and expense entry to ensure appropriate approvals occur by hiring managers by required deadlines Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner to avoid onboarding delays Log all client and vendor inquiries into Salesforce.com Qualifications University degree preferred or applicable experience Experience in high volume coordination activities At least 1year of any customer service industry experience Client hiring manager/supplier facing Excellent verbal and written communications Ability to work in a dynamic environment that changes from day to day Strong analytical and problem solving skills Strong documentation and follow up skills Strong time management Strong organization skills and attention to detail Knowledge of MS Office (Excel, Word, PPT) and PC skills Able to work independently with some direction Customer Focused Additional Information Location disclaimer: This position is open to North America locations outside of California, Colorado, New Jersey, New York, Washington and Maryland. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following: Medical, dental & vision Hospital plans 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents) Company paid short and long-term disability Health & Dependent Care Spending Accounts (HSA & DCFSA) Employee Assistance Program Tuition Assistance Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave At AGS, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for accommodation options. In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.
    $33k-55k yearly est. 9d ago
  • Community Specialist

    Coca-Cola Beverages Florida 4.4company rating

    Support specialist job in Jacksonville, FL

    Coke Florida is looking for a Specialist, Community and Stakeholder Engagement to work out of our North Florida market, working Monday-Friday with occasional nights and weekends The Specialist, Community and Stakeholder Engagement position will be responsible for driving community and stakeholder engagement within an assigned geography to elevate Coke Florida's brand equity across our communities to create an environment in which our business can grow unencumbered. As a rapidly growing beverage manufacturing, sales and distribution company, we are keenly focused on supporting our business operations by raising the company's visibility, building and maintaining key relationships and growing our community engagement and stakeholder relations capabilities. As a member of the Community and Stakeholder Engagement team, the position serves as an individual contributor and will report to the Sr. Director of the function. This role must sit in North Florida, (Jacksonville). What You Will Do: Be accountable for driving community and stakeholder engagement within an assigned geography to elevate Coke Florida's brand equity across the communities where we live, work and play Partner with and provide strategic guidance to our Territory General Managers (TGMs) within assigned territory to execute and bring the company's strategic Community Pillar Programs to life Own and enhance the company's relationships with existing key stakeholders. Establish and maintain strong relationships with additional key stakeholders and community partners. These relationships may also include local boards with community partners/organizations. Collaborate with Territory General Managers and Public Affairs Team to foster and enhance relationships with local elected officials Participate in Coke Florida and TCCC's PACS meeting cadences to align key strategies and initiatives Establish a strong rapport with internal team members (CRM, Marketing, PGM and Marketing) to ensure effective execution of commercial activation with key stakeholders Recommend, activate, track and report on community engagement, contributions and sponsorships by the company For this role, you will need: Bachelor's degree or equivalent experience 3+ years of experience working in any of the following fields: community and stakeholder engagement, non-profit, local community organizations, or sales Excellent interpersonal and communications skills (verbal and written) Fluency in English, Spanish a plus The ability to get things done without close supervision Strategic mindset and the ability to multi-task and manage multiple priorities Ability to travel across the state and region as needed Flexibility to work evenings and weekends as needed
    $30k-34k yearly est. 14d ago
  • Administrative Support Specialist (Call Center)

    Moneysolver

    Support specialist job in Jacksonville, FL

    Full-time Description This role is hybrid after 60 days of in office training is complete. The role requires an employee to be on the phone, contacting the IRS to collect federal & business debt information. You must have NO Debt with IRS or Open Issues in order to obtain a PTIN. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Contact IRS all day to obtain compliance checks for Federal & Business • Translating information into system in a timely manner for next department to obtain • Respond to any 2nd Request that come through other departments • Save Transcripts that come in from IRS • Multitask by putting lines on hold while on with IRS so you don't have any downtime SKILLS, KNOWLEDGE, AND ABILITIES: • Verbal and written communication skills • Organization and highly detail oriented • Stress tolerance • Good Communication Skills • Attention to detail Requirements EDUCATION AND EXPERIENCE: • Minimum education is High School Diploma • Proficiency with the MS Office Applications • Keyboard skills • Compliant with filing all tax returns with the IRS • NO Debt with IRS or Open Issues in order to obtain a PTIN # Salary Description $15/hr
    $15 hourly 2d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Support specialist job in Jacksonville, FL

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $32k-44k yearly est. 28m ago
  • IT Support Specialist-Copy2

    Awesome Demo Account

    Support specialist job in Jacksonville, FL

    Company Name in Bold and Italic is a full-service electronics manufacturing services (EMS) provider of wire, cable and higher level builds. We're looking for experienced and motivated individuals in the following area: Project Manager Utilizing the entire arsenal of skills and talents, you will plan, direct and coordinate the implementation, execution, control and completion of specific projects, ensuring consistency with company strategy, commitments and goals. This will entail tracking and reporting the progress internally & externally. Working in conjunction with all departments, we will rely on you to perform the following: Facilitates the definition of project scope, goals and deliverables. Confers with leadership team and necessary project staff to define work plans & resource requirements, assignment of duties, responsibilities and scope of authority. May communicate and negotiate project/requirement changes with customers as needed. Develops full scale project plans with the assistance of project teams. Plans and schedules project timelines and ensures project documents are complete, current and stored appropriately. Directs and coordinates activities of project personnel to ensure project progresses on schedule and within prescribed budget. Reviews project proposals and assists and directs with establishing timeframes, budgets, procedures, performance standards and resources for various project phases. Reviews status reports and deliverables prepared by project personnel and modifies schedules or plans as required. Ensures project standards are consistent and met. Identifies potential obstacles/concerns and minimizes risk on project(s). Understands division financial goals and performance objectives; capable of conducting financial analysis of projects. Develops, tracks, monitors and reports progress of project(s) to all stakeholders. Presents challenges and proposes solutions. Communicates difficult/sensitive information tactfully. Confers with project personnel to provide technical advice and to resolve problems. Implements and manages project changes and interventions to achieve project outputs. Provides supervision and guidance, as necessary, to project resources. Provides project evaluations, assessments and lessons learned along with results. Coordinates project activities with requirements of government regulatory or other governmental agencies. Qualifications: Bachelor's degree in related field; BS preferred. 4+ years related experience and/or training. Knowledge of theoretical and practical aspects of project management. Experience with MS Project. Experience in managing people, risk management and change management. Ability to identify, implement, and execute to any regulatory body requirements (FDA, ISO, etc.). Preferred Skills: Experience applying Lean principles preferred. Accredited Green Belt and/or Black Belt Certifications preferred. PMP Certification preferred. Benefits: Nortech Systems, Inc. offers its employees: 401(k) program with Company match. Health, dental and vision insurance is available to all employees working 32 hours per week or more. Life insurance. Paid Time Off (PTO) and paid holidays for full-time employees. Employee Assistance Program (EAP). And much more!
    $34k-56k yearly est. 60d+ ago
  • Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time

    Us Navy 4.0company rating

    Support specialist job in Jacksonville, FL

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $47k-63k yearly est. 7d ago
  • HEALTH SUPPORT SPECIALIST - 64007504

    State of Florida 4.3company rating

    Support specialist job in Fernandina Beach, FL

    Working Title: HEALTH SUPPORT SPECIALIST - 64007504 Pay Plan: Career Service 64007504 Salary: $34,760-$35,200 Total Compensation Estimator Tool OPEN COMPETITIVE This position, an employee of the Nassau County Health Department (NCHD), works to protect, promote, and improve the health of all people in Florida through integrated state, county, and community efforts. The employee is expected to promote innovation by searching for creative solutions and managing resources wisely. They are expected to collaborate through teamwork to achieve common goals and solve problems. The employee is expected to be accountable and perform with integrity and respect. They are expected to be responsive by serving our customers and engaging our partners. Finally, the employee is expected to perform with excellence by promoting quality outcomes through learning and continuous performance. This is a responsible position requiring accuracy and independent judgment under the direct supervision of the Public Health Nutritionist Supervisor working in the Nassau County Special Supplemental Nutrition Program for Women, Infants and Children (WIC Program). This position is based at the Yulee WIC Clinic., however; may be required to report/provide coverage in Callahan, Baker, and Hilliard WIC clinic locations. Employee will be operating a state vehicle to service clients at multiple sites within the Nassau and Baker County areas. Participates in outreach events and QI projects. Performs other duties as assigned by Public Health Nutritionist Supervisor and/or Nutrition Program Director. Your Specific Responsibilities: * Interviewing potentially eligible clients via telephone and in person. * Accurately and appropriately entering all WIC information into FL-Wise. * Ensures duplicate clients are not created and if a duplicate is determined, follows procedures to get duplicate removed. * Schedules clients with the appropriate appointment type for all eligible members of a family. * Perform WIC benefits issuance. * Orientates new clients to WIC providing information on rights and obligations, use of WIC EBT card, policies and procedures, and WIC clinic operations. * Schedules return appointments. * Informs the clients of their need for re-certification information when required according to the program guidelines. * Performs administrative site duties. * Answers telephone in a timely manner and returns calls. * Maintains accurate inventories, including special formula and WIC EBT cards. * Issues breast pumps according to local WIC protocol and re-evaluates loaned double pumps monthly according to policy. * Investigates and documents incidents and complaints concerning clients and vendors. Works reports as assigned by supervisors. * Verify WIC eligibility. * Interview clients to determine income eligibility at certification and/or re-certification based on established federal guidelines. * Performs adjunctive eligibility where applicable (use FLMMIS) and records in computer. * Accurately updates temporary certifications (short certifications) in computer, completes forms, and scans forms into system. * Investigates and documents incidents and complaints concerning clients and vendors. * Works reports as assigned by supervisors. * Obtains anthropometric and hematological data from clients as needed for all appointment types. * Obtains immunization data and reviews for accuracy. * Refers clients to other social services as requested. * Codes services in FL-Wise and HMS EARs accurately. * Participates in outreach events and QI projects * Performs all other duties as assigned. Required Knowledge, Skills, and Abilities: * Excellent time management, organizational, and multi-taking skills. * Ability to work effectively with a health care team to maintain an effective working relationship. * Ability to perform procedures common to the position. * Ability to recognize areas of own practice that need improvement. * Ability to teach clients in the program. * Knowledge of the principles and techniques of effective verbal and written communication and ability to apply them. * Knowledge of clinical and program practices, policies and procedures and ability to apply them. * Computer knowledge and ability to include state software programs, and Microsoft office. * Knowledge of leadership skills. * Knowledge to recognize situations in which intervention is needed to improve clinic efficiency Qualifications: Minimum- * High school diploma * Willingness to provide coverage at all Nassau/Baker WIC sites * Valid Driver's License Preferred- * Previous or current employment with Florida WIC * Knowledge of administrative and clerical procedures and systems * Excellent communication and interpersonal skills Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: I nnovation: We search for creative solutions and manage resources wisely. C ollaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect. R esponsiveness: We achieve our mission by serving our customers & engaging our partners. E xcellence: We promote quality outcomes through learning & continuous performance improvement. Where You Will Work: Nassau and Baker Counties The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: * Annual and Sick Leave benefits; * Nine paid holidays and one Personal Holiday each year; * State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; * Retirement plan options, including employer contributions (For more information, please click *************** * Flexible Spending Accounts; * Tuition waivers; * And more! For a more complete list of benefits, including monthly costs, visit ***************************** Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: ****************** If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:
    $34.8k-35.2k yearly 2d ago

Learn more about support specialist jobs

How much does a support specialist earn in Jacksonville, FL?

The average support specialist in Jacksonville, FL earns between $24,000 and $66,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.

Average support specialist salary in Jacksonville, FL

$40,000

What are the biggest employers of Support Specialists in Jacksonville, FL?

The biggest employers of Support Specialists in Jacksonville, FL are:
  1. AECOM
  2. Destinytravel
  3. Sales Match
  4. City of Jacksonville, Florida - Government
  5. Nymbus
  6. Wounded Warrior Project
  7. CarringtonRES
  8. CDM Smith
  9. City National Bank of Florida
  10. Youth Crisis Center
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