FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Become A Support Specialist

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Support Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $52,000

    Average Salary

What Does A Support Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become A Support Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Do you work as a Support Specialist?

Send To A Friend

Support Specialist Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Support Specialist Career Paths

Support Specialist
Team Leader Manager Office Manager
Accounting Manager
7 Yearsyrs
Team Leader Supervisor Manager
Information Technology Manager
7 Yearsyrs
Team Leader Manager Information Technology Manager
Information Technology Director
10 Yearsyrs
Systems Administrator Information Technology Manager Information Technology Director
Chief Information Officer
11 Yearsyrs
Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Systems Administrator Consultant Account Manager
Client Services Manager
7 Yearsyrs
Consultant Project Manager
Service Delivery Manager
10 Yearsyrs
Consultant General Manager Account Manager
Relationship Manager
6 Yearsyrs
Executive Assistant Analyst Systems Analyst
Systems Manager
6 Yearsyrs
Executive Assistant Project Manager Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Program Coordinator Specialist Field Service Technician
Technical Services Manager
7 Yearsyrs
Support Analyst Network Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Field Service Technician Network Administrator
Information Technology Operations Manager
9 Yearsyrs
Field Service Technician Network Engineer Network Administrator
Information Technology Systems Manager
8 Yearsyrs
Executive Assistant Operations Manager Information Technology Project Manager
Information Technology Technical Services Manager
9 Yearsyrs
Analyst Business Analyst Senior Business Analyst
Implementation Manager
8 Yearsyrs
Program Coordinator Registered Nurse Clinical Research Coordinator
Data Manager
6 Yearsyrs
Support Analyst Service Desk Analyst Service Desk Supervisor
Service Desk Manager
7 Yearsyrs
Analyst Systems Analyst Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Liaison Technical Support Specialist Service Desk Analyst
Incident Manager
9 Yearsyrs
Show More
Share

Do you work as a Support Specialist?

Help others decide if this is a good career for them

Average Length of Employment
Specialist 2.6 years
Support Associate 2.1 years
Support Specialist 2.0 years
Support 1.9 years
Top Careers Before Support Specialist
Cashier 10.5%
Internship 6.7%
Manager 2.9%
Specialist 2.8%
Volunteer 2.7%
Server 2.6%
Secretary 2.4%
Teacher 2.3%
Supervisor 2.3%
Top Careers After Support Specialist
Cashier 6.5%
Specialist 4.6%
Internship 4.2%
Consultant 3.5%
Manager 3.0%
Volunteer 2.9%

Do you work as a Support Specialist?

Support Specialist Demographics

Gender

Female

56.1%

Male

33.4%

Unknown

10.5%
Ethnicity

White

63.1%

Hispanic or Latino

14.8%

Black or African American

11.8%

Asian

6.8%

Unknown

3.5%
Show More
Foreign Languages Spoken

Spanish

68.3%

French

8.2%

German

3.4%

Portuguese

2.6%

Chinese

2.2%

Russian

2.2%

Japanese

1.8%

Mandarin

1.8%

Italian

1.5%

Arabic

1.0%

Hindi

1.0%

Korean

0.9%

Cantonese

0.9%

Carrier

0.9%

Hmong

0.8%

Tagalog

0.7%

Vietnamese

0.6%

Turkish

0.4%

Filipino

0.4%

Urdu

0.4%
Show More

Support Specialist Education

Schools

University of Phoenix

29.5%

Strayer University

7.2%

Kaplan University

6.5%

Ashford University

5.2%

Liberty University

5.0%

Capella University

4.6%

Southern New Hampshire University

3.9%

Arizona State University

3.7%

Walden University

3.4%

Monroe Community College

3.4%

American InterContinental University

3.3%

Grand Canyon University

3.1%

University of North Carolina at Greensboro

2.8%

University of Maryland - University College

2.8%

University of Houston

2.7%

Virginia Commonwealth University

2.7%

University of Central Florida

2.6%

Florida State University

2.6%

Ohio State University

2.6%

Pennsylvania State University

2.5%
Show More
Majors

Business

25.1%

Psychology

8.5%

Criminal Justice

6.1%

Accounting

5.1%

Health Care Administration

4.8%

Social Work

4.8%

Computer Science

4.6%

Computer Information Systems

4.1%

Nursing

3.9%

Information Technology

3.8%

Communication

3.6%

Medical Assisting Services

3.5%

Human Services

3.2%

Management

3.1%

General Studies

3.1%

Education

2.8%

Sociology

2.6%

Liberal Arts

2.4%

Human Resources Management

2.4%

Finance

2.3%
Show More
Degrees

Bachelors

38.4%

Other

23.4%

Associate

14.9%

Masters

14.6%

Certificate

5.4%

Diploma

1.9%

Doctorate

0.9%

License

0.4%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$52,000
View Detailed Salary Report
$31,000
Min 10%
$52,000
Median 50%
$52,000
Median 50%
$52,000
Median 50%
$52,000
Median 50%
$52,000
Median 50%
$52,000
Median 50%
$52,000
Median 50%
$87,000
Max 90%
Best Paying Company
Google
Highest Paying City
Anchorage, AK
Highest Paying State
Alaska
Avg Experience Level
2.4 years
How much does a Support Specialist make at top companies?
The national average salary for a Support Specialist in the United States is $52,426 per year or $25 per hour. Those in the bottom 10 percent make under $31,000 a year, and the top 10 percent make over $87,000.

Real Support Specialist Salaries

Job Title Company Location Start Date Salary
Siteminder Support Specialist SDG Corporation Norwalk, CT Jan 11, 2015 $135,000
Siteminder Support Specialist SDG Corporation Norwalk, CT Jan 11, 2015 $120,000
Site Support Specialist Rockwell Automation, Inc. Houston, TX Jan 28, 2016 $119,100
Site Support Specialist Rockwell Automation, Inc. Houston, TX Sep 12, 2014 $115,000
Physics Support Specialist Accuray Incorporated Madison, WI Sep 07, 2014 $115,000
Physics Support Specialist Accuray Incorporated Madison, WI Dec 04, 2016 $115,000
Eikon Support Specialist Thomson Reuters (Markets) LLC New York, NY Aug 21, 2015 $113,190
Trading Support Specialist Citicorp North America, Inc. Houston, TX Jan 01, 2013 $111,500
BIM Premium Support Specialist Autodesk, Inc. Houston, TX May 07, 2015 $110,677 -
$178,200
Android Support Specialist, Tier II Amplify Education, Inc. New York, NY Sep 18, 2015 $110,000
Test Support Specialist II DLL Management Services, LLC Wayne, PA Jul 09, 2015 $109,117
Insight Support Specialist Adobe Systems Incorporated San Jose, CA Jun 29, 2013 $109,102
Jcaps Support Specialist Wise Men Consultants Inc. Houston, TX Jan 01, 2015 $108,000
Test Support Specialist DLL Management Services, LLC Wayne, PA Nov 05, 2015 $86,112
Decision Support Specialist American Public University System Charles Town, WV Aug 19, 2013 $85,000
Global Trade Support Specialist Convergex Group, LLC New York, NY May 11, 2015 $82,000
Server Support Specialist IBM Corporation Poughkeepsie, NY Jun 09, 2016 $81,640 -
$106,373
Server Support Specialist IBM Corporation Poughkeepsie, NY Jul 30, 2016 $81,640 -
$106,373
Support Specialists-III HCL America, Inc. Pleasanton, CA Oct 25, 2013 $80,787 -
$100,000
Support Specialists-III HCL America, Inc. Emeryville, CA Feb 01, 2014 $80,787 -
$100,000
Testing Support Specialist IBM India Private Limited Montvale, NJ Apr 15, 2013 $68,099
Support Specialists-III HCL America, Inc. Charlotte, NC Jan 14, 2014 $67,163 -
$87,000
Support Specialists-III HCL America, Inc. CA Dec 20, 2013 $66,269 -
$86,000
Support Specialists-III HCL America, Inc. Marlborough, MA May 14, 2013 $65,520 -
$85,000
Derivatives, Valuation, & Trading Risk Support Specialist TD Securities (USA) LLC New York, NY Nov 16, 2016 $65,187
Support Specialists-III HCL America, Inc. Pleasanton, CA May 24, 2013 $65,125 -
$86,000
Commputer Support Specialists Xyntek Inc. Yardley, PA Aug 05, 2014 $65,000
Support Specialist Google Inc. Chicago, IL Dec 14, 2015 $65,000

No Results

To get more results, try adjusting your search by changing your filters.

See More Salaries

How Would You Rate The Salary Of a Support Specialist?

Have you worked as a Support Specialist? Help other job seekers by rating your experience as a Support Specialist.

Top Skills for A Support Specialist

  1. Technical Support
  2. Customer Service
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Provided technical support for all facets of Model 204 required by both development and user communities.
  • Expanded coworker loyalty through excellent customer service relationships and efficient resolution of disputes.
  • Recommended and implemented new or improved administrative/record-keeping procedures.
  • Receive telephone calls attending customers with proper information.
  • Performed data entry and held shift supervisory position.

How Would You Rate Working As a Support Specialist?

Are you working as a Support Specialist? Help us rate Support Specialist as a Career.

Rank:

Average Salary:

Embed On Your Website

Top 10 Best States for Support Specialists

  1. District of Columbia
  2. Delaware
  3. Alaska
  4. Texas
  5. Rhode Island
  6. New York
  7. Pennsylvania
  8. Georgia
  9. Massachusetts
  10. Minnesota
  • (579 jobs)
  • (153 jobs)
  • (130 jobs)
  • (3,014 jobs)
  • (161 jobs)
  • (1,937 jobs)
  • (1,742 jobs)
  • (1,251 jobs)
  • (1,429 jobs)
  • (905 jobs)

Top Support Specialist Employers

Jobs From Top Support Specialist Employers

Support Specialist Videos

A Day in The Life - Applications Engineer

Related to your recently viewed content