Service coordinators work in a number of different areas. Whether it is retail, marketing, or real estate, their job is to manage the work of customer care teams. Essentially, it is up to them to make or break a company's good reputation.
As a successful service coordinator, know what your company wants, and you know how to communicate it. Frustrated clients cannot get to you. You are organized, creative, and analytical. You are a team player and yet independent. You multitask and all the while you stay friendly and professional. You are the whole package, you are a leader.
This is a handsomely paid position averaging around $40,000 a year, but at its zenith, it can even reach $100,000 a year, if you become an expert in the field and land a job at the most high-profile companies.
There is more than meets the eye when it comes to being a support specialist. For example, did you know that they make an average of $19.72 an hour? That's $41,012 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills.
When it comes to the most important skills required to be a support specialist, we found that a lot of resumes listed 14.2% of support specialists included customer service, while 13.0% of resumes included procedures, and 9.9% of resumes included communication. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the support specialist job title. But what industry to start with? Most support specialists actually find jobs in the health care and technology industries.
If you're interested in becoming a support specialist, one of the first things to consider is how much education you need. We've determined that 39.8% of support specialists have a bachelor's degree. In terms of higher education levels, we found that 13.1% of support specialists have master's degrees. Even though most support specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a support specialist. When we researched the most common majors for a support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on support specialist resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a support specialist. In fact, many support specialist jobs require experience in a role such as customer service representative. Meanwhile, many support specialists also have previous career experience in roles such as cashier or administrative assistant.