Service coordinators work in a number of different areas. Whether it is retail, marketing, or real estate, their job is to manage the work of customer care teams. Essentially, it is up to them to make or break a company's good reputation.
As a successful service coordinator, know what your company wants, and you know how to communicate it. Frustrated clients cannot get to you. You are organized, creative, and analytical. You are a team player and yet independent. You multitask and all the while you stay friendly and professional. You are the whole package, you are a leader.
This is a handsomely paid position averaging around $40,000 a year, but at its zenith, it can even reach $100,000 a year, if you become an expert in the field and land a job at the most high-profile companies.
Support Specialist Overview
Working as a Support Specialist
There is more than meets the eye when it comes to being a support specialist. For example, did you know that they make an average of $19.72 an hour? That's $41,012 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
What Does a Support Specialist Do
There are certain skills that many support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills.
When it comes to the most important skills required to be a support specialist, we found that a lot of resumes listed 14.2% of support specialists included customer service, while 13.0% of resumes included procedures, and 9.9% of resumes included communication. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the support specialist job title. But what industry to start with? Most support specialists actually find jobs in the health care and technology industries.
How To Become a Support Specialist
If you're interested in becoming a support specialist, one of the first things to consider is how much education you need. We've determined that 39.8% of support specialists have a bachelor's degree. In terms of higher education levels, we found that 13.1% of support specialists have master's degrees. Even though most support specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a support specialist. When we researched the most common majors for a support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on support specialist resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a support specialist. In fact, many support specialist jobs require experience in a role such as customer service representative. Meanwhile, many support specialists also have previous career experience in roles such as cashier or administrative assistant.
What is the right job for my career path?
Tell us your goals and we'll match you with the right jobs to get there.
Support Specialist Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of team leader you might progress to a role such as manager eventually. Later on in your career, you could end up with the title accounting manager.
What is the right job for my career path?
Tell us your goals and we'll match you with the rights job to get there.
Average Salary for a Support Specialist
Best Paying Cities
Recently Added Salaries
Job TitleCompany  | Company | Start Date | Salary |
|---|---|---|---|
Mastec Learning Support Specialist Learning Support Specialist | Mastec Mastec | 01/29/2021 01/29/2021 | $35,52101/29/2021 $35,521 |
Sugar CRM Support Specialist Support Specialist | Sugar CRM Sugar CRM | 01/29/2021 01/29/2021 | $70,00001/29/2021 $70,000 |
Central Piedmont Community College Membership Support Specialist (Wtvi-PBS Charlotte) Membership Support Specialist (Wtvi-PBS Charlotte) | Central Piedmont Community College Central Piedmont Community College | 01/29/2021 01/29/2021 | $25,04401/29/2021 $25,044 |
Mastec Advanced Technologies Learning Support Specialist Learning Support Specialist | Mastec Advanced Technologies Mastec Advanced Technologies | 01/29/2021 01/29/2021 | $33,91401/29/2021 $33,914 |
United Way of America Foundation Support Specialist Foundation Support Specialist | United Way of America United Way of America | 01/29/2021 01/29/2021 | $38,00001/29/2021 $38,000 |
Calculate your salary
Use Zippia's Salary Calculator to see how your pay matches up.
Support Specialist Resumes
Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Support Specialist. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.
Learn How To Write a Support Specialist Resume
At Zippia, we went through countless Support Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Detailed InformationTop Colleges for Support Specialists
1. Stanford University
Stanford, CA • Private
2. University of Pennsylvania
Philadelphia, PA • Private
3. Northwestern University
Evanston, IL • Private
4. Maine Maritime Academy
Castine, ME • Public
5. University of Southern California
Los Angeles, CA • Private
6. California State University - Bakersfield
Bakersfield, CA • Public
7. SUNY at Binghamton
Vestal, NY • Public
8. Villanova University
Villanova, PA • Private
9. San Diego State University
San Diego, CA • Public
10. Bentley University
Waltham, MA • Private
Top Skills For a Support Specialist
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.2% of support specialists listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.
- Customer Service, 14.2%
- Procedures, 13.0%
- Communication, 9.9%
- Mental Health, 7.1%
- Technical Support, 4.6%
- Other Skills, 51.2% See All Support Specialist Skills
Best States For a Support Specialist
Some places are better than others when it comes to starting a career as a support specialist. The best states for people in this position are New York, Connecticut, New Jersey, and California. Support specialists make the most in New York with an average salary of $53,448. Whereas in Connecticut and New Jersey, they would average $53,017 and $52,208, respectively. While support specialists would only make an average of $50,711 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. District of Columbia
$59,705
Avg. Salary
2. Delaware
$49,847
Avg. Salary
3. Massachusetts
$47,806
Avg. Salary
How Do Support Specialist Rate Their Jobs?
3.0
3.0
What do you like the most about working as Support Specialist?
Helping special needs adults read , write and do math. Show MoreTop Support Specialist Employers
We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ support specialists and discovered their number of support specialist opportunities and average salary. Through our research, we concluded that J. C. Penney was the best, especially with an average salary of $47,290. Michaels follows up with an average salary of $47,152, and then comes Bank of America with an average of $47,323. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a support specialist. The employers include HCA Healthcare, Patterson Companies, and Human Interest