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Working as a Support Specialist

Service coordinators work in a number of different areas. Whether it is retail, marketing, or real estate, their job is to manage the work of customer care teams. Essentially, it is up to them to make or break a company's good reputation.

As a successful service coordinator, know what your company wants, and you know how to communicate it. Frustrated clients cannot get to you. You are organized, creative, and analytical. You are a team player and yet independent. You multitask and all the while you stay friendly and professional. You are the whole package, you are a leader.

This is a handsomely paid position averaging around $40,000 a year, but at its zenith, it can even reach $100,000 a year, if you become an expert in the field and land a job at the most high-profile companies.

There is more than meets the eye when it comes to being a support specialist. For example, did you know that they make an average of $19.72 an hour? That's $41,012 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Support Specialist Do

There are certain skills that many support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills.

When it comes to the most important skills required to be a support specialist, we found that a lot of resumes listed 14.2% of support specialists included customer service, while 13.0% of resumes included procedures, and 9.9% of resumes included communication. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the support specialist job title. But what industry to start with? Most support specialists actually find jobs in the health care and technology industries.

How To Become a Support Specialist

If you're interested in becoming a support specialist, one of the first things to consider is how much education you need. We've determined that 39.8% of support specialists have a bachelor's degree. In terms of higher education levels, we found that 13.1% of support specialists have master's degrees. Even though most support specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a support specialist. When we researched the most common majors for a support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on support specialist resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a support specialist. In fact, many support specialist jobs require experience in a role such as customer service representative. Meanwhile, many support specialists also have previous career experience in roles such as cashier or administrative assistant.

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Average Salary$41,012
Job Growth Rate10%

Support Specialist Career Paths

Top Careers Before Support Specialist

Cashier
10.5 %

Top Careers After Support Specialist

Cashier
6.5 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Support Specialist

Support Specialists in America make an average salary of $41,012 per year or $20 per hour. The top 10 percent makes over $67,000 per year, while the bottom 10 percent under $24,000 per year.
Average Salary
$41,012

Best Paying Cities

City
Average Salary
Washington, DC
Salary Range43k - 81k$60k$59,643
New York, NY
Salary Range39k - 73k$54k$53,812
San Francisco, CA
Salary Range39k - 72k$54k$53,536
New Brunswick, NJ
Salary Range37k - 71k$52k$52,171
Boston, MA
Salary Range35k - 63k$48k$47,697
Seattle, WA
Salary Range38k - 58k$48k$47,521
$28k
$81k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Learning Support Specialist
Learning Support Specialist
Mastec
Mastec
01/29/2021
01/29/2021
$35,52101/29/2021
$35,521
Support Specialist
Support Specialist
Sugar CRM
Sugar CRM
01/29/2021
01/29/2021
$70,00001/29/2021
$70,000
Membership Support Specialist (Wtvi-PBS Charlotte)
Membership Support Specialist (Wtvi-PBS Charlotte)
Central Piedmont Community College
Central Piedmont Community College
01/29/2021
01/29/2021
$25,04401/29/2021
$25,044
Learning Support Specialist
Learning Support Specialist
Mastec Advanced Technologies
Mastec Advanced Technologies
01/29/2021
01/29/2021
$33,91401/29/2021
$33,914
Foundation Support Specialist
Foundation Support Specialist
United Way of America
United Way of America
01/29/2021
01/29/2021
$38,00001/29/2021
$38,000
See More Recent Salaries

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Support Specialist Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Support Specialist. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Support Specialist Resume

At Zippia, we went through countless Support Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Support Specialist Demographics

Gender

female

59.2 %

male

36.2 %

unknown

4.6 %

Ethnicity

White

62.5 %

Hispanic or Latino

13.8 %

Black or African American

10.5 %

Foreign Languages Spoken

Spanish

68.3 %

French

8.2 %

German

3.4 %
See More Demographics

Support Specialist Education

Majors

Business
23.5 %

Degrees

Bachelors

39.8 %

Associate

19.0 %

High School Diploma

15.1 %

Top Colleges for Support Specialists

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Public

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Public

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Public

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Support Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.2% of support specialists listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Support Specialist

Some places are better than others when it comes to starting a career as a support specialist. The best states for people in this position are New York, Connecticut, New Jersey, and California. Support specialists make the most in New York with an average salary of $53,448. Whereas in Connecticut and New Jersey, they would average $53,017 and $52,208, respectively. While support specialists would only make an average of $50,711 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. District of Columbia

Total Support Specialist Jobs:
579
Highest 10% Earn:
$106,000
Location Quotient:
1.93
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Delaware

Total Support Specialist Jobs:
153
Highest 10% Earn:
$88,000
Location Quotient:
1.23
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Massachusetts

Total Support Specialist Jobs:
1,429
Highest 10% Earn:
$82,000
Location Quotient:
1.12
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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How Do Support Specialist Rate Their Jobs?

Zippia Official Logo

3.0

Habilitation SpecialistFebruary +0000

3.0

Zippia Official LogoHabilitation SpecialistFebruary +0000

What do you like the most about working as Support Specialist?

Helping special needs adults read , write and do math. Show More

What do you NOT like?

Lifting wheelchair bound individuals to change pull ups and pampers, cleaning bowel movements. No support from leadership when problems arrive. Over crowding classrooms which causes stress to staff and individuals. Show More

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Top Support Specialist Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ support specialists and discovered their number of support specialist opportunities and average salary. Through our research, we concluded that J. C. Penney was the best, especially with an average salary of $47,290. Michaels follows up with an average salary of $47,152, and then comes Bank of America with an average of $47,323. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a support specialist. The employers include HCA Healthcare, Patterson Companies, and Human Interest

1. J. C. Penney
4.2
Avg. Salary: 
$47,290
Support Specialists Hired: 
909+
2. Michaels
4.3
Avg. Salary: 
$47,152
Support Specialists Hired: 
636+
3. Bank of America
4.8
Avg. Salary: 
$47,323
Support Specialists Hired: 
566+
4. CRSI
3.9
Avg. Salary: 
$29,789
Support Specialists Hired: 
280+
5. Verizon Communications
4.7
Avg. Salary: 
$55,862
Support Specialists Hired: 
275+
6. JPMorgan Chase
4.9
Avg. Salary: 
$47,330
Support Specialists Hired: 
240+
Updated October 2, 2020