Support specialist full time jobs

Level 1 - Associate Field Services Technician I Respond to IT service tickets using documented procedures and supervision Assist with workstation setups and peripheral connections Perform basic AV checks and room readiness tasks Support imaging and deployments under direction Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow) Follow proper inventory handling, tagging, and tracking Escalate unresolved issues appropriately Adhere to safety protocols and client-specific guidelines End-User Support Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices. Troubleshoot and resolve common hardware and software issues. Deliver a high-quality, customer-focused service experience in a timely manner. Ticket Management Receive, document, and close support requests in ITSM tools (e.g., ServiceNow). Prioritize tickets based on urgency and impact. Escalate complex or unresolved issues following defined protocols. Hardware Deployment & Recovery Assist with or independently perform workstation deployments, device imaging, and equipment setup. Support device recovery, re-imaging, and e-waste processes according to lifecycle guidelines. Ensure accurate labeling, tagging, and asset tracking for all deployed equipment. Inventory & Asset Management Maintain and reconcile inventory of IT equipment and accessories at assigned site. Use asset tracking systems to manage device records, check-ins/outs, and stock levels. Participate in regular audits and support logistics for shipping/receiving hardware. AV & Conference Room Support Perform regular checks and basic troubleshooting of AV equipment (displays, microphones, cameras). Set up and tear down conference room tech for meetings or events. Support room readiness, monitor usage, and report or resolve AV issues. Documentation & Process Compliance Follow documented processes and standard operating procedures (SOPs) for all support tasks. Maintain clear and concise documentation for resolutions, escalations, and asset updates. Adhere to Astreya and client-specific protocols, including change and incident management. Customer Service & Communication Serve as a visible, approachable point of contact for IT-related issues at the site. Communicate effectively with users to understand issues and set clear service expectations. Represent Astreya's service commitment with professionalism and courtesy. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

MICRO CENTER is the nation's leading computer and electronic device retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. If you have a passion for computers & electronics,Micro Center is the place for you! It is Micro Center's core promise to take care of our associates and customers. We are currently seeking energetic TECHNICAL SUPPORT REPRESENTATIVES who are passionate about customer service and skilled in turning technical expertise into sales opportunities. We offer both full-time and part-time availability between the hours of 9 AM and midnight Monday-Saturday and 11 AM to 9 PM Sundays at our Corporate Office Contact Center, with openings for bilingual Spanish-speaking representatives as well. We will train you to be the best that you can be!!! No previous experience at a corporate call center is necessary. Join our high-spirited team with contests, parties, and more! Plus, receive top-tier training to enhance your skills and grow your career. Our Technical Support representatives play a vital role in delivering exceptional technical support while driving sales through service solutions. By assisting customers with troubleshooting, product setup, and issue resolution, you'll identify opportunities to recommend upgrades, accessories, and additional services that enhance their experience. If you enjoy solving problems and helping customers, get the most out of their products while growing sales, this is the perfect role for you! MAJOR RESPONSIBILITIES Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email. Maintain a general understanding of current consumer electronic devices and technology. Identify customers' needs, clarify information, qualify issues, and offer solutions. Personalize support to improve customer satisfaction. Accurately document all customer contacts and enter them into the appropriate database. Develop and maintain effective working relationships to ensure teamwork. Meet personal/team goals. Flexibility to work some during the weekends is highly desirable. EDUCATION & EXPERIENCE: High School diploma with one year related experience in a customer service or related role preferred. Skilled at listening and problem-solving. Strong verbal and written communication Bi-lingual Spanish-speaking candidates are encouraged to apply. Proficient typing skills are needed. Able to multitask while setting priorities. Adjust and adapt to unique customer types. Passion for technology including computers & electronics is a definite plus - have fun at work with products you love! MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Micro Center has great perks & benefits that include an excellent discount on computers & electronics that can be shared with family & friends. Even a generous tuition reimbursement & education discount program is available. Plenty of on the job training, treats & raffles are regular perks as well! Join our energetic, casual & fun Micro Center team today! Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Paid Time Off for Regular Associates Benefit Coverage for Regular Full-Time Associates Esteemed Vendor & Company Job Training Career Advancement Opportunities Micro Center is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer. #appcast Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Technology drives ALDI. And our National IT Services department drives our technology. As part of this team, your innovations will touch every part of our organization - from Finance and Project Management to Logistics, Operations, Warehouse and more. Working with a team of IT Managers, Analysts, Specialists and Service Desk Technicians, you'll help drive cutting-edge initiatives that will ensure the success of our company and your career. Join our dynamic corporate team as an IT Support Technician and play a pivotal role in powering our nationwide operations! In this engaging position, you will be the go-to expert for IT ticket support, problem resolution, providing hands-on assistance for walk-up issues, and managing profile setups with precision. Your problem-solving skills will shine as you troubleshoot a variety of systems, ensuring seamless technology experiences for employees across the country. If you're passionate about technology and enjoy a fast-paced, supportive environment where your expertise makes a real impact, this is the perfect opportunity for you to grow and thrive! Position Type: Full-Time Starting Wage: $23.75 per hour Wage Increases: Year 2 - $24.50 | Year 3 - $25.25 | Year 4 - $26.00 Work Location: Dublin, OH Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. * Answers incoming support requests regarding hardware, software or network issues in a timely manner; creates a ticket and documents issue through full and timely resolution. * Provides support to National Services Offices, divisions and/or stores and contacts appropriate internal personnel or external vendors when further expertise is required. * Notifies their direct leader of recurring issues providing suggested process improvements. * Escalates to the appropriate level of support and/or management when necessary. * Suggests process improvements to their leader in areas that could positively impact the business and the level of support. * Performs all assigned tasks accurately, efficiently, and in accordance with applicable policies and procedures. * Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information. * Other duties as assigned. Job-specific Competencies: Knowledge/Skills/Abilities * Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role. * Gives attention to detail and follows instruction. * Excellent verbal and written communication skills. * Ability to prioritize and work under strict deadlines. * Ability to work both independently and within a team environment. * Ability to stay organized and multi-task efficiently. * Ability to interpret and apply company policies and procedures. * Knowledge of business system and processing requirements. * Proficient with office productivity software. * Develops and maintains positive relationships with internal and external parties. * Prepares written materials to meet purpose and audience. Education and Experience: * High School Diploma / GED required or, a combination of education and experience providing equivalent knowledge required. Physical Requirements: * Work may be performed in an office, remote office or a combination of both where a computer and office equipment may be used as needed to perform duties. * Regularly required to sit, reach, grasp, stand and move from one area to another. * Constantly and repeatedly use keyboard/mouse. * Occasionally required to push, pull, bend, lift and move up to 50 lbs. * Occasionally required to handle small computer components to perform tasks. * Regularly required to read and identify small status listings, markings and components. Travel: * Minimal travel required as needed for job related duties such as training, project work and administrative tasks.

Responsibilities & Qualifications RESPONSIBILITIES * Diagnosing and resolving problems in response to customer reported incidents. * Planning and analysis of work processes, researching and reporting trends and patterns of problems. * Developing training materials and performing computing/information system training sessions. * Developing and maintaining problem tracking databases. * Installing, troubleshooting, and maintaining hardware and software. * Performing backup and recovery operations. * Consulting with users to identify needs and requirements. * Conducting feasibility studies and trade-off analyses. * Preparing business cases. * Ensuring the rigorous application of information security/information assurance policies, principles, and practices. * May be required to support DLA's eProcurement system, a segment of its SAP-based enterprise resource planning system. REQUIRED QUALIFICATIONS * Six (6) years of progressive experience in the field of Information Processing * Three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions Two (2) of which are concentrated, hands-on experience in installing, diagnosing problems and training customers in the use of software and hardware * Secret Clearance * Must hold one of the following active certifications: * CCNA-Security * CSA+ * GICSP * GSEC * Security+ CE * SSCP * CASP CE * CCNP Security * CISA * CISSP (or Associate) * GCED * GCIH * Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2008 or above: * WS Certified Solutions Architect - Associate (AWS CSA Associate) * AWS Certified Solutions Architect - Professional (AWS CSA Professional) * AWS Certified Security - Specialty (AWS CS Specialty) * AWS Certified SysOps Administrator - Associate (AWS CSO Admin Associate) * ICS Cybersecurity (301V) * ISA Certified Control System Technician Level I (ISA CCST Level I) * Microsoft Certified Architect: Directory Services (MCA: DS) * Microsoft Certified Architect: MS SQL Server (MCA: SQL Server) * Microsoft Certified: Azure administrator Associate (MC: Azure AA) * Microsoft Certified Master: Microsoft SQL Server 2008 (MCM: SQL Server 2008) * Microsoft Certified Master: Windows Server 2008 R2: Directory (MCM: Server 2008R2) * Microsoft Certified Solutions Associate Windows Server 2012 (MCSA: WS2012) * Microsoft Certified Solutions Associate Windows Server 2016 (MCSA: WS2016) * Microsoft Certified Solutions Expert Windows Server 2012 (MCSE: WS2012) * Microsoft Certified Solutions Expert Windows Server 2016 (MCSE: WS2016) * Microsoft Certified IT Professional Enterprise Administrator (MCITP EA) * Microsoft 365 Certified: Messaging Administrator Associate (MS 365 Messaging AA) * Oracle Cloud Infrastructure Foundations 2020 Associate (OCI Foundations 2020) * Okta Certified Administrator Overview We are seeking an IT Support Specialist to support the Enterprise Service Desk (ESD) with Defense Logistics Agency (DLA). TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the upmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Location: Multiple Locations * Type of environment: Setting Changes * Noise level: Soft - Medium * Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. * Amount of Travel: Less than 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE Active Secret Clearance U.S. Citizen OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.

Responsibilities & Qualifications RESPONSIBILITIES Diagnosing and resolving problems in response to customer reported incidents. Planning and analysis of work processes, researching and reporting trends and patterns of problems. Developing training materials and performing computing/information system training sessions. Developing and maintaining problem tracking databases. Installing, troubleshooting, and maintaining hardware and software. Performing backup and recovery operations. Consulting with users to identify needs and requirements. Conducting feasibility studies and trade-off analyses. Preparing business cases. Ensuring the rigorous application of information security/information assurance policies, principles, and practices. May be required to support DLA's eProcurement system, a segment of its SAP-based enterprise resource planning system. REQUIRED QUALIFICATIONS Six (6) years of progressive experience in the field of Information Processing Three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions Two (2) of which are concentrated, hands-on experience in installing, diagnosing problems and training customers in the use of software and hardware Secret Clearance Must hold one of the following active certifications: CCNA-Security CSA+ GICSP GSEC Security+ CE SSCP CASP CE CCNP Security CISA CISSP (or Associate) GCED GCIH Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2008 or above: WS Certified Solutions Architect - Associate (AWS CSA Associate) AWS Certified Solutions Architect - Professional (AWS CSA Professional) AWS Certified Security - Specialty (AWS CS Specialty) AWS Certified SysOps Administrator - Associate (AWS CSO Admin Associate) ICS Cybersecurity (301V) ISA Certified Control System Technician Level I (ISA CCST Level I) Microsoft Certified Architect: Directory Services (MCA: DS) Microsoft Certified Architect: MS SQL Server (MCA: SQL Server) Microsoft Certified: Azure administrator Associate (MC: Azure AA) Microsoft Certified Master: Microsoft SQL Server 2008 (MCM: SQL Server 2008) Microsoft Certified Master: Windows Server 2008 R2: Directory (MCM: Server 2008R2) Microsoft Certified Solutions Associate Windows Server 2012 (MCSA: WS2012) Microsoft Certified Solutions Associate Windows Server 2016 (MCSA: WS2016) Microsoft Certified Solutions Expert Windows Server 2012 (MCSE: WS2012) Microsoft Certified Solutions Expert Windows Server 2016 (MCSE: WS2016) Microsoft Certified IT Professional Enterprise Administrator (MCITP EA) Microsoft 365 Certified: Messaging Administrator Associate (MS 365 Messaging AA) Oracle Cloud Infrastructure Foundations 2020 Associate (OCI Foundations 2020) Okta Certified Administrator Overview We are seeking an IT Support Specialist to support the Enterprise Service Desk (ESD) with Defense Logistics Agency (DLA). TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the upmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Multiple Locations Type of environment: Setting Changes Noise level: Soft - Medium Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE Active Secret Clearance U.S. Citizen OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.

Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement.. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Summary Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement.. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Overview Help Accepting applications Open & closing dates 10/27/2025 to 12/31/2025 Salary $42,679 to - $67,865 per year The salary range shown is for base salary only, actual salary will be determined based on the duty location of the selectee. Pay scale & grade GS 7 - 9 Locations Many vacancies in the following locations: Anchorage, AK Birmingham, AL Gadsden, AL Mobile, AL Show morefewer locations (185) Montgomery, AL Fayetteville, AR Fort Smith, AR Little Rock, AR Texarkana, AR Eloy, AZ Florence, AZ Phoenix, AZ Tucson, AZ Yuma, AZ Adelanto, CA Bakersfield, CA Calexico, CA Camarillo, CA El Centro, CA Fresno, CA Los Angeles, CA Morgan Hill, CA Redding, CA Sacramento, CA San Bernardino, CA San Diego, CA San Francisco, CA Santa Ana, CA Santa Maria, CA Stockton, CA Alamosa, CO Aurora, CO Centennial, CO Craig, CO Durango, CO Florence, CO Frederick, CO Grand Junction, CO Hartford, CT Dover, DE Fort Myers, FL Jacksonville, FL Miami, FL Miramar, FL Orlando, FL Plantation, FL Pompano Beach, FL Stuart, FL Tallahassee, FL Tampa, FL Atlanta, GA Folkston, GA Lumpkin, GA Savannah, GA Tamuning, GU Honolulu, HI Cedar Rapids, IA Des Moines, IA Sioux City, IA Boise, ID Idaho Falls, ID Twin Falls, ID Broadview, IL Chicago, IL Rock Island, IL Indianapolis, IN Wichita, KS Bowling Green, KY Louisville, KY Alexandria, LA Baton Rouge, LA Jena, LA Lafayette, LA New Orleans, LA Oakdale, LA Winnfield, LA Burlington, MA Baltimore, MD Salisbury, MD Scarborough, ME Detroit, MI Grand Rapids, MI Fort Snelling, MN Kansas City, MO Saint Louis, MO Strafford, MO Gulfport, MS Pearl, MS Billings, MT Cary, NC Charlotte, NC Greensboro, NC Hendersonville, NC Wilmington, NC Grand Forks, ND Grand Island, NE North Platte, NE Omaha, NE Manchester, NH Elizabeth, NJ Mount Laurel, NJ Newark, NJ Albuquerque, NM Chaparral, NM Las Cruces, NM Roswell, NM Las Vegas, NV Reno, NV Batavia, NY Buffalo, NY Central Islip, NY Champlain, NY Malta, NY New York, NY Brooklyn Heights, OH Cincinnati, OH Westerville, OH Oklahoma City, OK Tulsa, OK Eugene, OR Medford, OR Portland, OR Lords Valley, PA Philadelphia, PA Philipsburg, PA Pittsburgh, PA Williamsport, PA York, PA Aguadilla, PR Guaynabo, PR Warwick, RI Charleston, SC Columbia, SC Greer, SC Sioux Falls, SD Chattanooga, TN Knoxville, TN Nashville, TN Alvarado, TX Amarillo, TX Anson, TX Athens, TX Austin, TX Big Spring, TX Conroe, TX Corpus Christi, TX Dallas, TX Del Rio, TX Edinburg, TX El Paso, TX Harlingen, TX Houston, TX Huntsville, TX Karnes City, TX Laredo, TX Livingston, TX Los Fresnos, TX Lubbock, TX Memphis, TX Midland, TX Pearsall, TX Pecos, TX Pflugerville, TX Raymondville, TX San Angelo, TX San Antonio, TX Taylor, TX Waco, TX Ogden, UT Orem, UT Saint George, UT West Valley City, UT Bowling Green, VA Chantilly, VA Harrisonburg, VA Norfolk, VA Richmond, VA Salem, VA Charlotte Amalie, VI Saint Thomas, VI Saint Albans, VT Ferndale, WA Richland, WA Seattle, WA Tacoma, WA Yakima, WA Milwaukee, WI Charleston, WV Cheyenne, WY Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 12 Job family (Series) * 0301 Miscellaneous Administration And Program Supervisory status No Security clearance Other Drug test Yes Position sensitivity and risk High Risk (HR) Trust determination process * Credentialing * Suitability/Fitness Financial disclosure Yes Bargaining unit status No Announcement number OPM-ERO-12821404-DHA-EKS Control number 848931200 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Clarification from the agency These positions will be filled through the Office of Personnel Management's Direct Hire Authority for the occupation and is open to all U.S. citizens. Duties Help As a Mission Support Specialist, at the full performance level you will perform the following duties: * Coordinate and perform a wide variety of administrative and management services essential to the operations of the office including, but not limited to: management information systems, telecommunications, budget, finance, procurement, human resources, training, logistics, property, space, records and files, printing and graphics, mail, travel, and office equipment; * Advise management on assigned administrative matters; * Conduct or participate in the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness of these services at the local level; * Represent the office in dealings with vendors and organizations within the agency that have primary responsibility for these services; * Operate, manage, and oversee a fleet management program including: purchase, disposal, maintenance, budgeting, and reporting functions. Requirements Help Conditions of employment * You must be a U.S. citizen to apply for this position. * You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs. * Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see ********************* * One-year probationary period may be required. * A pre-employment drug test will be required. * If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application. * DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. * All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing. * Incentives may be authorized; however, this is contingent upon funds availability. * License required: No * Pre-employment physical required: No * Bargaining Unit Position:No * Financial Disclosure: If you are hired, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) within 30 days after appointment. * Qualification requirements must be met for those applications submitted by each cut-off date. * Complete the initial online assessments and USA Hire Assessment, if required. Qualifications Minimum Qualifications for GS-07: Specialized Experience: At least one year of specialized experience equivalent to the GS-05 level in the Federal service that included performing developmental assignments under the close guidance of a higher level specialist that provided exposure to a wide variety of management and administrative methods, techniques, and practices such as: * Compiling and updating budget data on spreadsheets; * Assisting with the preparation of requests for personnel actions; * Coordinating office moves and telephone service requirements; * Monitoring usage of government/company owned motor vehicles; * Responding to routine questions concerning administrative procedures and requirements. OR Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. OR Superior Academic Achievement: Successful completion of all the requirements for a bachelor's degree with Superior Academic Achievement. In order to be creditable under this provision, Superior Academic Achievement must have been gained in a curriculum that is qualifying for the position to be filled. Superior Academic Achievement is based on:(1) Class Standing - Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses; OR (2) Grade-Point Average (G.P.A.) - Applicants must have a grade-point average of either (a) 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on your official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or (b) 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.; OR (3) Honor Society Membership - Applicants may be considered eligible based on membership in one of the approved national scholastic honor societies listed by the Association of College Honor Societies (*************************** OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages. Minimum Qualifications for GS-09: Specialized Experience: At least one year of specialized experience equivalent to the GS-07 level in the Federal service that included experience such as: * Providing assistance to senior specialists in the evaluation and analysis of operational and administrative programs; * Assisting in the execution of administrative programs by carrying out specified portions or segments of specific projects such as updating budget data on spreadsheets and preparing routine budget requests; * Preparing requests for personnel actions; * Identifying and recommending solutions to administrative problems on established methods and procedures. OR Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages. All qualification requirements must be met by the cutoff dates listed under additional information. Qualification claims will be subject to verification. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned. Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit: ************************************************************************** Additional information THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. Applicants will be referred periodically throughout the announcement period based on the schedule below. * 1st Cut-off on 11/01/2025 * 2nd Cut-off on 12/01/2025 * Final Cut-off on 12/31/2025 Promotion Potential: When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval. Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. Pursuant to Executive Order 12564, and the DHS Drug-Free Workplace Plan, ICE is committed to maintaining a drug-free workplace and, therefore, personnel in safety- or security-sensitive positions (testing designated positions) are subject to random drug testing. Moreover, other drug testing of employees (e.g., reasonable suspicion drug test) may be conducted in order to ensure a safe and healthy work environment. All applicants tentatively selected for employment at ICE are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/**********9652-Reasonable-Accommodation-Information) Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): * Attention to Detail * Customer Service * Decision Making * Flexibility * Integrity/Honesty * Interpersonal Skills * Learning * Reading Comprehension * Reasoning * Self-Management * Stress Tolerance * Teamwork Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. To preview the assessment questionnaire, click the following link: ******************************************************** Direct Hire Authority: These positions will be filled through the Office of Personnel Management's Direct Hire Authority. The "Rule of Three", Category Rating and Veterans Preference will not apply to this vacancy. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet. Veterans: Although the Direct Hire Authority permits hiring without regard to Veterans Preference, applicants who are eligible for Veterans Preference are still encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). View information on veterans' preference. Career Transition Assistance Program: This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: ************************************************************ Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help To apply for this position, you must submit a complete Application Package which includes: 1. Your resume showing relevant experience, education and training. Work experience must include: job title, duties, employer's name, employer's telephone number, employer's address, starting and ending dates (MM/YY), hours worked per week, and indicate whether or not we may contact your current supervisor. Limit your resume to two pages. Only resumes 2 pages in length will be accepted to determine eligibility and qualifications. For more information, view the following link. USAJOBS Help Center - Update your resume now so it meets new resume requirements 2. Other supporting documents (only submit if applicable to you): * Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed. * Are you a veteran entitled to preference? Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or notice form. Those applying for 10-Point preference must fill out the SF-15 and provide an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other associated documentation based on your preference. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. * Are you claiming special priority selection rights under the Career Transition Assistance Program (ICTAP/CTAP)? If so, submit all of the following: * A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement; * A copy of your most recent SF-50 "Notification of Personnel Action'', noting your positions, grade level, and duty location; * A copy of your latest performance appraisal including your rating; and * Any documentation from your agency that shows your current promotion potential if applicable. * Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: * Position title; * Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee); * Agency; and * Beginning and ending dates of appointment. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

About Forge At Forge Biologics, we believe in turning bold ideas into life-changing realities. Our mission is simple yet powerful: to enable access to life-changing gene therapies and help bring them from idea into reality. We partner with scientists, physicians, biotech and pharma innovators, and patient communities - all united by one goal: improving lives. If you're driven by purpose and excited to make a tangible impact, this is where your journey begins. Our team works out of The Hearth, a state-of-the-art, 200,000-square-foot cGMP facility in Columbus, Ohio. Here, you won't just watch innovation happen - you'll be part of it. Whether you're scaling AAV manufacturing, collaborating on cutting-edge therapies, or supporting complex technical projects, you'll play a key role in bringing hope to patients with genetic diseases. About The Team: The GMP Manufacturing Support Technician performs a wide range of functions crucial to AAV gene therapy production. This position is responsible for cleaning and sanitizing GMP equipment and facilities, stocking supplies, and assisting with tubing set preparation. This is a great opportunity to gain hands-on experience in a regulated manufacturing setting and contribute to the production of life-changing gene therapy products. What You'll Do: Clean and sanitize GMP manufacturing areas and equipment following standard operating procedures (SOPs) and current Good Manufacturing Practices (cGMP) regulations. Assist in tube set preparation under supervision, adhering to specific procedures and documentation practices. Monitor and restock cleaning supplies and consumables, maintaining inventory levels and placing orders as needed. Maintain real-time and accurate documentation; perform the manufacturing review of logbooks, MPR's, and associated documents. Assist in troubleshooting and resolving minor equipment or process-related issues under the guidance of senior team members. Collaborate with cross-functional teams, including GMP Manufacturing, Quality Assurance, Quality Control, and Product Development, to support efficient manufacturing operations. Assist in equipment setup, inventory management, and material requests for cleaning and manufacturing activities. Adhere to strict GMP gowning procedures, including the use of sterile coveralls, boots, hair net, face covering, goggles, and gloves to prevent contamination and ensure compliance with regulatory standards for cleanroom environments. Participate in process improvement initiatives by identifying opportunities to enhance efficiency and compliance. What You'll Bring: High school diploma required. Experience with cleaning and sanitization, equipment setup, or media preparation is preferred. Ability to follow written instructions, such as SOPs or work instructions. Basic computer skills and the willingness to learn new systems. Must be self-motivated, a team player, organized and proactive. Experience in a GMP, manufacturing, laboratory, or cleanroom setting is a plus but not required. Flexibility to work in shifts, including weekends and holidays, as required by manufacturing production schedules. Ability to work in classified cleanroom environments for extended periods while fully gowned in aseptic/sterile PPE attire. Able to lift up to 40 pounds and remain standing or walking for extended periods throughout the shift. Physical Requirements: This position works in both a laboratory environment and typical office environment where the physical work demands will vary depending on the specific tasks and duties required of the job. The employee will be stationary (standing/sitting) for extended periods of time. Employees regularly wear personal protective equipment based on the task being performed. Must be able to work in a confined space, such as a clean room or laboratory environment. Ability to identify small details within the field of vision, distinguish between different colors, and accurately identify objects within a specific area. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned. Forge Biologics is an equal opportunity employer dedicated to building an inclusive and diverse workforce. Forge Biologics, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Forge Your Future with Us What sets Forge apart is our culture of H.O.P.E. We are hardworking, showing up each day with determination and grit. We are open, creating a space where ideas flow freely and every voice is valued. We are purpose-driven, with every task directly tied to changing lives. And we are engaged, energized by the challenges we face and the milestones we achieve together. At Forge, your growth matters. We're committed to helping you expand your skills, take on new challenges, and develop your career through mentorship, hands-on learning, and opportunities for advancement. Our people are our greatest investment, and we're proud to see team members grow with us. If you're ready to use your talent to help deliver hope to patients around the world, join us - and be part of something bigger than yourself. We've Got You Covered We take the health and happiness of our employees seriously and are consistently evaluating new ways to make our benefits truly UnFORGEttable. Health, Dental, and Vision insurance that starts on your first day at Forge, with 90% of premiums covered for team members as well as dependents Competitive PTO (plus 14 paid company holidays) Annual bonus for all full-time employees 401(K) company match Onsite gym Fully-stocked kitchen with free food/drinks 12 weeks of paid parental leave - additional discount programs include childcare support & dependent care Employee Assistance Programs Wellness benefits (financial planning services, mental health counseling, employer paid disability) Professional & Personal development resources

Job Details Entry Global Headquarters - Dublin, OH MLC Warehouse - Marysville, OH; MRT Warehouse - Marysville, OH Full Time High School $55000.00 - $65000.00 Salary Up to 25% 1st Shift Information TechnologyDescription JOB SUMMARY: The IT Support Analyst provides hands-on support for all help desk tickets, serving as the primary escalation path and ensuring timely, effective resolution for end users. This role also manages the relationship with our MSP, maintains SOPs and proactively monitors systems to drive root cause analysis, application troubleshooting and continuous service improvement. Essential Duties Serve as the first line of response for all incoming IT support tickets, providing hands-on troubleshooting, resolution and timely updates to end users. Triage and escalate complex technical issues appropriately while maintaining ownership and visibility of ticket progress through closure. Act as the primary point of contact for the Managed Service Provider (MSP), ensuring alignment with internal processes, service levels, and that the MSP functions as an extension of the team. Develop, document, and enforce IT support SOPs, ensuring consistent service delivery and knowledge transfer across both internal staff and external partners. Perform basic application-level support, including SQL Server health checks, monitoring, and troubleshooting to identify and remediate common issues. Monitor endpoints, servers, and applications proactively to detect anomalies, performance issues and system health concerns before they become critical. Investigate recurring incidents, identify root causes and recommend permanent corrective actions to reduce repeat issues and improve overall stability. Provide clear communication and training to end users on technology best practices, self-service options, and security awareness. Maintain accurate documentation of configurations, troubleshooting steps, known errors and resolution workflows in a centralized knowledge base. Collaborate with IT leadership to identify process gaps, improve efficiency and provide feedback to refine tools, policies, and support practices. Other duties as assigned. Qualifications Education High School Diploma or GED is required. Experience A minimum of 1 year experience (Bachelor's dress in an IT related program) in an IT Support role, or A minimum of 2 years' experience in an IT Support role or higher required. Microsoft 365 Admin Certified or proven Microsoft 365 equivalent qualifications preferred. Providing user support, in person and remotely required. Knowledge, Skills, and Abilities Ability to respond to technical problems that occur abruptly and require immediate resolution. Ability to explain complex technical terms and processes in a non-technical manner for end users. Excellent written and verbal communication and interpersonal skills. Proven ability to understand user needs and provide guidance toward support resolution. Strong organizational skills and ability to perform multiple tasks simultaneously. Ability to work collectively with teams of diverse cultural backgrounds. Availability to work a flexible schedule as needed. Proficient in Microsoft Office Suite. Demonstrated leadership skills, with the ability to effectively communicate and collaborate with cross-functional teams. Attention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment.

Job Description Department: Services Regular Hours: 40, M-F, 7am to 6pm EST Pay Range: $19.00 to $24.00 Hourly Employment Type: Full-time Exempt Status: Non-Exempt PTO Classification: H1 Supervisory Role: No About Us At Astute Technology Management, we're more than just an IT services provider-we're a team of passionate professionals committed to helping small and mid-sized businesses thrive. Based in Central Ohio and growing across the Eastern U.S., we deliver smart, reliable IT solutions-from cybersecurity and network management to outsourced support. Our clients count on us because we're responsive, resourceful, and genuinely invested in their success. Position Overview As a Help Desk Technician, you'll be the first point of contact for our clients' end users -solving problems, sharing knowledge, and making their day easier. You'll work alongside a team that's upbeat, curious, and always ready to jump in. If you enjoy fast-paced work, take pride in helping others, and love figuring things out, this role is a great fit. Key Responsibilities Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported. Open, document, and resolve Help Desk tickets efficiently, keeping records accurate and clients updated throughout the process. Gather and document incident details during first-level phone support, making sure client needs and expectations are clearly understood and communicated. Follow company guidelines for ticket creation and triage, updating information as needed and ensuring fair distribution of workload among the team. Provide expert support for mobile devices, desktops, laptops (Windows and Mac), and Microsoft 365, including installation, configuration, and troubleshooting. Proactively address hardware, software, network, and printing issues, and facilitate new device setups on client networks. Conduct and document network audits, and maintain up-to-date client infrastructure records. Keep clients informed about the progress of their requests and any changes or outages, ensuring transparency and trust. Qualifications Minimum 2 years' experience in Help Desk or Technical Support. Exemplary customer service skills and a client-first mindset. CompTIA A+ and Network+ (or commitment to complete within 6 months of hire). MTA - Operating, Networking, and Security Fundamentals (or equivalent). Basic network troubleshooting skills. Experience supporting Windows and MacOS environments. Strong communication, active listening, and problem-solving skills. Ability to multi-task, adapt quickly, and work well in a team. Benefits 100% paid employee health care premium 100% paid employee AD&D, STD, and LTD premiums 401(k) or Roth with 4% company match (fully vested on eligibility after 90 days) Low-cost dental and vision coverage Financial assistance for ongoing professional development and training Monthly mobile phone allowance 15 days PTO annually (accrued) and Flex Time 6 paid holidays Free snacks and beverages onsite Ready to join a team that values your growth and puts clients first? Apply today and help us deliver exceptional IT service across the region.

Intermittent Rehabilitation Program Specialist 2 (PN 20035339) (250008H6) Organization: Developmental Disabilities - Central OfficeAgency Contact Name and Information: *************************** Unposting Date: OngoingWork Location: James A Rhodes Office Tower 13 30 East Broad Street 13th Floor Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: 34.96Schedule: Part-time Work Hours: 8:00AM - 4:30PMClassified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Counseling and RehabilitationTechnical Skills: Counseling and RehabilitationProfessional Skills: Attention to Detail, Time Management, Confidentiality Agency OverviewJoin Our Team!Accepting applications for an Intermittent Rehabilitation Program Specialist 2The Department of Developmental Disabilities (DODD) is a trauma informed care agency focused on implementing our core values and providing support to people with developmental disabilities. We oversee a statewide system of supportive services that focus on ensuring the health and safety, supporting access to community participation, and increasing opportunities for meaningful employment. To learn more about DODD click here. Job DescriptionJob Duties: Reviews assessments & makes determinations related to level of care requests submitted by county boards of developmental disabilities (CBDDs) for initial & ongoing enrollment in Medicaid Home & Community-Based Services (HCBS) Waivers & by intermediate care facilities for individuals with intellectual disabilities (ICFs) for initial & continued admission. Conducts face-to-face assessments of individuals prior to denying a level of care request. Prepares correspondence and hearing rights to send to individuals who are denied services or found to no longer meet necessary requirements for services. Prepares hearing summaries and supporting documentation for hearings to submit to the Bureau of State Hearings. Reviews assessments submitted by CBDDs & develops individualized recommendations relative to least restrictive placement options for individuals seeking admission to ICFs. Develops & coordinates pre-admission screens & resident reviews (PASRR) for individuals with developmental disabilities seeking admission to nursing facilities; coordinates program requirements & necessary steps for people with developmental disabilities seeking admission to Medicaid-certified nursing facilities from hospitals, private residences, & community-based programs, ensuring compliance with applicable federal & state requirements & best practices. Performs records/documentation development/maintenance functions (e.g., develops, sends & receives email & phone communications from involved parties); uses the appropriate DODD applications (including, but not limited to. level of care application & PASRR tracking system, HENS, KePro) to record required information. Prepares hearing summaries and supporting documentation for hearings to submit to the Bureau of State Hearings. Reviews assessments & makes determinations related to preadmission counseling (PAC) submitted by CBDDs for long-term admission to ICFs. Advises state & local staff on correct procedures to follow related to submission of level of care assessments, preadmission screens, &/or resident reviews. Collaborates with other department/division staff regarding relationship of level of care & enrollment in HCBS Waiver &/or placement in ICFs. Provides testimony at hearings, if necessary. Procures federal dollars.Provides support to staff throughout the Department who are assigned responsibility for the administration of Medicaid processes & procedures (e.g., reviewing & revising policies & procedures related to level of care, PAC & PASRR to inform policy analysis & development).Monitors & evaluates systems activities of local Department of Job & Family Services (DJFS) case workers through Client Registry Information System Enhanced (CRIS-E) &/or Ohio Benefits System (OBS) (e.g., new applications, Medicaid eligibility determinations, appeals, etc.) Advises state & local staff on correct procedures to follow to assist applicants to obtain Medicaid eligibility, provides technical assistance & assists in problem solving between DJFS case workers or other systems. Implements program policy & procedures that impact waiver eligibility. Provides testimony at hearings, if necessary. Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsGraduate degree in a human service area (i.e., rehabilitation counseling, special education, guidance & counseling, psychology, social work, child & family community services) as required by an accredited college or university ORA graduate degree that leads to licensure as a licensed professional counselor by the Ohio Counselor & Social Worker Board. ORCompletion of graduate degree in other related vocational rehabilitation areas (e.g., rehabilitation management/administration from an accredited college or university). ORCompletion of graduate field of study in human services area (i.e., same examples as cited previously) as required by accredited college or university AND 12 months' experience as Rehabilitation Program Specialist 1, 69731. ORIn Ohio Department of Mental Health & Addiction Services only, licensed, certified, or registered clinical professional per OAC 5122-21-03 (E) Personnel Requirements (2). ORIn Ohio Department of Developmental Disabilities only, 4 years' experience in private or governmental agency responsible for habilitative &/or rehabilitative programs development in developmental disabilities (i.e., working with individuals with developmental disabilities) AND a bachelor's degree in professional human services field (e.g., psychology, education, anthropology) in accordance with provisions of 42 CFR 483.430(b)(5)(x) & interpretive guidelines issued by centers for Medicaid & Medicare services. Job Skills: Counseling and Rehabilitation, Attention to Detail, Time Management, Confidentiality Hourly wage will be paid at step 1, unless otherwise specified by collective bargaining agreement or rules outlined in the ORC/OAC. The final candidate selected for the position will be required to undergo a criminal background check. Rule 5123-2-02, “Background Investigations for Employment,” outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Developmental Disabilities. No additional materials will be accepted after the closing date; in addition, you must clearly demonstrate how you meet minimum qualifications. Supplemental Information To request a reasonable accommodation due to disability, please contact our ADA Coordinator by email at ************************************** StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

JobID: 210670951 JobSchedule: Full time JobShift: Day : Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member at JPMorgan Chase within the Consumer & Community Banking - ET&P, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job responsibilities * Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm * Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability * Assist in the monitoring of pre-production environments for anomalies and address issues utilizing standard observability tools like Dynatrace, Splunk, DataDog etc. * Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders * Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills * 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services * Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud * Experience in observability and monitoring tools and techniques * Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework * Advanced knowledge and experience in observability such as white and black box monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. * Ability to anticipate, identify, and troubleshoot defects found during testing * Extensive Knowledge on any Programming Language, Python and java Preferred Preferred qualifications, capabilities, and skills * Experience with one or more general purpose programming languages and/or automation scripting * Working understanding of public cloud * Advanced knowledge and experience in observability such as white and black box monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. * Knowledge on Programming

The successful candidate in the Technical Support Services (TSS) Technician role provides technical assistance and support to clients of FIT Technologies. The TSS Technician supports, monitors, and maintains the client environment either onsite or remotely by performing day-to-day tasks and maintenance. This role relies on experience and judgment to accomplish goals and to meet standards for IT support and exemplary client service. PRIMARY RESPONSIBILITIES Build and maintain relationships with clients and other team members. Perform software/hardware upgrades. Install, maintain, and repair, desktop hardware, network equipment and PC peripherals. Maintain daily service calls and meet requested SLA time frames based on client expectations. Provide detailed progress updates in a timely and accurate manner. Perform routine maintenance following company and vendor standards. Work to ensure physical cabling infrastructure meets desired standards. Participate in equipment liquidations. KNOWLEDGE AND SKILL REQUIREMENTS Display a professional, reliable, trustworthy, and positive demeanor. Possess ability to troubleshoot, diagnose and solve problems as well as document all steps taken for resolution including use of an internal ticketing system. Possess ability to relay technical information and instruction (written and verbal) to clients with varying ranges of technical knowledge and background. Have organizational skills with strong orientation to detail and ability to follow-through on tasks. Understand varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy. Have experience with Microsoft Office applications. Comprehend networking protocols and concepts such as TCP/IP addressing, and VLANS. Be familiar with network-based PC operating system deployment. Possess ability to maintain confidentiality of information accessed, processed, or stored. A+, Network+, MTA, MCSA certifications are desirable. Able to: work and adapt in an evolving-priority environment. follow processes and protocols. meet deadlines and to manage multiple tasks simultaneously. ensure physical cabling meets desired standards. learn software tools/applications (e.g., asset tracking and ticketing system) WORKING CONDITIONS + REQUIREMENTS Working conditions are normal for an office environment and will require: Reliable transportation, valid driver's license, and valid vehicle insurance. Local travel and occasional travel to other parts of Ohio or out of state. May require occasional evening and weekend work. Must be able to lift/carry 50lbs. May occasionally require work weeks over 40 hours. APPLICATION To apply, submit an application online through our Career Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Headquartered in Cleveland, FIT Technologies is an employee-owned company (ESOP) with 160+ staff supporting clients throughout Ohio and in metropolitan areas in 30+ states across the country. FIT Technologies offers a comprehensive benefits package including: Health, dental, vision, life insurance Paid time off and paid holidays Paid Parental Leave Employee Stock Ownership Plan 401(k) with match Dependent Care FSA To promote a healthy work environment and provide exemplary customer service, FIT Technologies is a non-smoking workplace and does not hire tobacco/vape users. FIT Technologies is an equal opportunity employer and welcomes diversity in our employees. We do not discriminate and will take measures to ensure against discrimination in employment, recruitment, compensation, termination, promotions, and other conditions for any employee or job applicant on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran's status, sexual orientation, gender identity or gender expression.

Job Details Grove City, OH Full Time $21.06 - $27.00 Hourly 20 - 30%Description The Buckeye Ranch is seeking a Milieu Specialist Acuity Support to join our Qualified Residential Treatment Program (QRTP). The Milieu Specialist Acuity Support ensures that clients receive professional services effectively and through a trauma-informed lens. This position is responsible for program development and implementation, coordination, and management of service delivery (education, cafe, recreation, therapeutic passes, outings, etc.), and assurance of program quality and compliance with applicable standards and regulatory bodies. The QRTP Milieu Specialist Acuity Support is responsible for providing acuity-based support and carrying forward planning identified in previous shift. This position is a critical crisis de-escalation team member and responder and will provide CPI coaching and mentoring as indicated. The QRTP Milieu Specialist Acuity Support will assist with new hire Mental Health Technician onboarding and coaching for 2nd shift. This position will assist with outing coordination, evening activities and assist with difficult youth transportation as needed (hospital, JIC). Learn about The Buckeye Ranch: For decades, The Buckeye Ranch has been restoring hope and providing healing for children, youth, and families in Central Ohio. Our continuum of care addresses every stage and aspect of what children may be experiencing after traumas caused by mental illness, abuse, or neglect. With help from The Buckeye Ranch, they're empowered to overcome obstacles, tap into their resilience, and move forward toward healthy, fulfilling lives. Schedule: Friday - Monday, 11am - 9pm (In person work required) Shift Differential: Added to base rate when working the below hours 2nd Shift (3p - 11p): $1.50/hr 3rd Shift (11p - 7a): $1.00/hr Weekends (Fri, 3pm - Mon, 6:59am): $0.50/hr Our benefits: Benefit effective date: First of the month following 30 days of employment. Wonderful medical, dental, and vision insurance. Paid Time Off (Three weeks within the first year) Company Paid Life Insurance Company Paid Short Term Disability 401K + Employer Contribution Non-Profit Student Loan Forgiveness Program Employee Assistance Program Tuition Assistance Employee Referral Program Qualifications Who you are: You have a high school diploma, or GED; bachelor's degree preferred. You have three years of relevant mental health experience. You must be eligible for a qualified mental health specialist (QMHS) certification. You have an active driver's license and proof of auto insurance. Applicants are considered for all positions in accordance with statutes and regulations concerning non-discrimination on the basis of race, ancestry, age, color, religion, sex, national origin, sexual orientation, gender identity, non-disqualifying disability, veteran status, or other protected classification. The Buckeye Ranch is an equal opportunity employer, as well as a substance and tobacco free workplace. All offers of employment are contingent on satisfactory pre-employment drug screen, references, FBI/BCI background check, ARCS registries check, and SACWIS database checks. At this time, The Buckeye Ranch is unable to provide visa sponsorship. Candidates must be legally authorized to work in the U.S. without sponsorship now or in the future. #TBR002

As a Clinical Specialist with our Lead Management team you will provide clinical expertise and organic revenue generation and growth to drive customer engagement and accelerate the sales process. You will assist in developing a highly knowledgeable customer base, drive and sustain Health Care Provider Education efforts, and help drive full product portfolio utilization to meet the needs of our customers. Your role: * Conducting formal product/sales presentations to all clinical decision makers and physicians within the hospital, practice, and/or clinical setting. Coordinating with other members of the IGTS (Systems) and IGTD (Devices) Philips teams to deliver customized solutions for our customers. * Prospecting for new customers and growing and maintaining target revenue volume in assigned accounts along with Territory Managers (TMs) and Regional Sales Managers (RSMs). * Growing awareness of the clinical application of Philips IGTD products by recruiting physicians and staff to attend training programs and in-services. Supporting the evaluation of new products and providing clinical feedback to marketing and sales. * Keeping tabs on competitive products, current and future IGTD products, and relevant clinical publications and updates. Consistently working to improve clinical and sales acumen, competitive product knowledge, and customer relationship/sales skills. * Travel: Cleveland and Columbus You're the right fit if: * You've acquired 5+ years of experience in clinical sales. * Your skills include strong clinical and technical knowledge with the confidence to knowledgeably engage key stakeholders to present a value proposition, excellent planning and organizational, project management and time management skills, and professional presence that influences desired results with both external and internal partners. * You have a bachelor's degree or equivalent experience * You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Sales position. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This role is a field role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. * Learn more about our business. * Discover our rich and exciting history. * Learn more about our purpose. * Learn more about our culture. Philips Transparency Details Total Target Earnings is composed of base salary + target incentive. At 85% to 120% performance achievement, the Target Earning potential is $110,500 - $192,000 annually, plus company fleet/car. Total compensation may be higher or lower dependent upon individual performance. Target Earnings pay is only one component of the Philips Total Rewards compensation package, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Cleveland and Columbus, OH. #LI-PH1 #LI-FIELD #ussales This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Program Specialist - Pickerington, OH A Great Opportunity / $17.25 - Full Time At ViaQuest Day & Employment Services we provide support to individuals with developmental disabilities within our Day Program. Training for this position is provided in its entirety so no experience is required. Apply today and make a difference in the lives of the individuals we serve! Responsibilities may include: Providing direct care and support to individuals with developmental disabilities - our goal is to foster increased independence, choice and empowerment while assuring that their health and safety needs are being met at all times. Supervising, teaching and assisting individuals in all aspects of his/her life. Transporting the individuals between their homes and the Day Program through the use of a company, passenger van. Providing personal care assistance. Participating in community outings through the transportation and assistance of the individuals served. Requirements for this position include: At least 18 years of age. High school diploma or GED preferred. Valid Ohio driver's license. Fewer than 6 points in the last three years on your motor vehicle record. Can push, lift or carry up to 50 lbs. and can climb, balance, kneel and crouch. What ViaQuest can offer you: Paid training including CPR and First Aid courses and certifications. Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k). Paid-time off. Premium holiday pay. Annual pay increases. Employee referral bonus program. About ViaQuest Day & Employment Services To learn more about ViaQuest Day & Employment Services please visit ************************************************************************ From Our Employees To You ********************************************************** Would you like to refer someone else to this job and earn a bonus? Participate in our referral program! ************************************************************** Do you have questions? Email us at ***********************

Job DescriptionBenefits: Health insurance Paid time off Job Title: Peer Support Specialist Department: Behavioral Health Services Reports To: Clinical Director FLSA Status: Non-Exempt / Full-Time Job Level: H5 Position Summary The Peer Support Specialist (PSS) is a vital member of the community mental health team who uses personal lived experience with mental health recovery to inspire hope, promote self-determination, and support individuals in achieving their personal wellness goals. Working in partnership with clinicians, case managers, and community partners, the PSS provides recovery-oriented, person-centered services that empower individuals to build skills, connect with resources, and thrive in their communities. Key Responsibilities Build trusting, supportive relationships with individuals receiving mental health services through empathy, active listening, and shared experiences. Provide peer-led individual and group support sessions that foster recovery, wellness, and resiliency. Assist clients in identifying personal strengths, setting goals, and developing individualized recovery plans. Support clients in navigating community systems (housing, healthcare, transportation, employment, benefits, education). Promote social inclusion by connecting clients with community support, activities, and peer networks. Collaborate with multidisciplinary team members to coordinate care and ensure client needs are met holistically. Advocate for clients rights, self-advocacy, and participation in treatment and recovery planning. Maintain timely, accurate documentation in compliance with agency, state, and Medicaid standards. Participate in ongoing supervision, training, and professional development. Uphold trauma-informed and culturally responsive practices in all service delivery. Qualifications Required: Self-identification as a person with lived experience of mental health and/or substance use recovery. Completion of state-approved Peer Support Specialist Certification or willingness to obtain certification within six months of hire. High school diploma or GED. Strong communication, interpersonal, and boundary-setting skills. Commitment to recovery principles, person-centered care, and empowerment. Basic proficiency in electronic documentation and computer use. Preferred: Experience working in community mental health, social services, or peer-led recovery programs. Knowledge of local community resources, public benefits, and behavioral health systems. Familiarity with trauma-informed, harm reduction, and recovery-oriented practices. Valid drivers license and reliable transportation for community-based work. Core Competencies Empathy & Respect: Builds trust through authenticity and shared experience. Recovery Orientation: Promotes wellness, self-determination, and personal growth. Cultural Humility: Demonstrates respect for diverse experiences and backgrounds. Team Collaboration: Works cooperatively within multidisciplinary teams. Professional Integrity: Adheres to ethical standards and maintains confidentiality. Work Environment Work occurs in community settings such as client homes, clinics, shelters, hospitals, and outreach sites. Travel within the service area is required; flexible scheduling may include evenings or weekends. Physical Requirements Ability to sit, stand, and walk for extended periods. Occasionally lift or move up to 25 pounds. Comfort with working in diverse community environments.

The Camp Program Specialist position is for those applicants who are 18 years or older and preferably have completed at least two years of college (recreation, education, childcare, or a closely related field preferred) OR have two years of experience working at a camp or recreation facility or similar. This position is responsible for planning, organizing, and implementing weekly, themed activities for a specified program area such as arts & creativity, sports & games, outdoor/environmental education, character education/cooperative games or early childhood programming Program Specialists may also develop and orient Camp Counselors and Assistant Counselors to lesson plan materials to aid them in leading campers through specific activities. Program Specialists may work across several camp areas including Camp Hannah, Camp Friendship and Little Adventurers Camp for preschool age campers. Program Specialists work flexible schedules between 7A- 6P which will include office time to research and develop activity plans and time at camp to lead programs. Typical hours are 40 hours per week, however part-time hours may be available. Program Specialists may periodically fulfill the role of Camp Counselor, dependent on overall staffing. It is preferable that candidates be available for the full summer. Approximately 60 hours prior to the camp season is required for planning purposes, as well as additional pre-summer trainings and in-service staff meetings throughout the summer. Internship credit is available. * Develop, plan and implement activities and assigned tasks for specified program area, ensuring activities are developmentally appropriate, tie in with the weekly themes, and align with camp's goals and desired outcomes. * Ensure the safety and well-being of camp participants and fellow staff, adhering to all camp policies, procedures and applicable emergency protocols, as described in the staff manual. * Act as a role model to camp participants, co-workers, and camp parents in both attitude and appropriate behavior, remaining professional and respectful, as described in the staff manual. * Maintain camper supervision and discipline, as necessary, in a manner that is appropriate and consistent with policies described in the staff manual. * Abide by all mandatory reporting and communication policies, as described in the staff manual. * Evaluate camp programs and provide constructive feedback to support staff and supervisors. Regular, predictable, and punctual attendance is required. Any combination of education, training and experience as listed below which provides the required knowledge, skills, and abilities to perform the essential functions of the job. A typical way to qualify is: completion of two (2) years of college studies in a related field or two (2) years of experience at a camp or recreation facility. Prior experience in administration or instructing youth in one of these program areas: Arts & Crafts, Sports & Games, Outdoor Education, Enrichment Specialist for 11-12 year olds. Must be willingto work under direct supervision and be 18 years of age. * Licensure or Certification Requirements: Current and valid Ohio driver's license with an acceptable driver's abstract, to meet criteria for insurability established by the City of Gahanna. First Aid/CPR/AED certification. * Assist other members of the Leadership Team in planning all-camp activities, community involvement programs, and enrichment sessions for specified camp program area. * Demonstrate enthusiasm, while leading, assisting, and/or actively participating in all program areas, as assigned. * Maintain exceptional standards of cleanliness, health, and safety in all camp operations, adhering to American Camp Association standards at all times. * Be alert to equipment and facilities, to ensure utilization, proper care and maintenance is adhered to. Promptly report repairs needed to the camp management team and/or supervisor. * Maintain appropriate level of formal/professional conduct, in an informal environment. * Provide parents/guardians and public appropriate feedback and information, when addressing questions and concerns, with assistance from the Leadership Team or supervisor, as needed. * Be available for camp staff trainings prior to the camp season and for in-service trainings/meetings during camp season; some of these may occur outside of regularly scheduled program hours. * Other duties as assigned. Knowledge, Skills and Abilities Knowledge of: * Basic recreation principles * Youth development Skill in: * Conflict resolution * Team building * Engagement techniques * Behavior management Ability to: (Mental and Physical Abilities) * Work independently, while also being able to lead and supervise others. * Assess appropriateness of participant behavior and respond accordingly, using positive behavior management techniques, as outlined in the staff handbook. * Adhere to regulations, policies, and procedures required by any and all applicable regulatory/governing bodies. * Communicate and provide necessary direction and instruction to camp participants and fellow camp staff. * Possess strength and endurance required to maintain constant supervision of participants, as well as a high level of accountability. * Document, update, and appropriately communicate necessary camp records and logs. * Identify and respond to environmental and other hazards, as well as assist staff and participants in an emergency (i.e. fire, evacuation, illness, or injury). * Assist the camp management team and Recreation Supervisor in evaluating camp programs, providing input, suggestions, and coaching where necessary. Working Conditions: * Primary work location is outdoors, where the employee is subject to environmental conditions, extreme cold, extreme heat, noise, vibration, hazards and atmospheric conditions. * This is medium work requiring the exertion of 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects. Work requires climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, and repetitive motions.

Compensation Type: Hourly Compensation: $18.00 The Learning Support Specialist II (LSS II) performs the duties of a professional tutor in their area(s) of academic expertise and experience. The LSS II tutors in-person and is expected to work with students, either one-on-one or in small groups, to help them attain a deeper and more substantial command of the assigned subject matter and to develop and apply effective learning and critical thinking skills. The LSS II must be able to work with multiple students and with other tutors present, in a shared tutoring space. This position requires a strong command of the subject matter, an understanding of effective learning skills, and the ability to engage actively and creatively with students using a variety of methods and tutoring strategies. The LSS II communicates with the department regarding individual student progress and needs. This position is responsible for generating reports from tutoring software and sending them to his/her supervisor. The LSS II also provides general support for tutoring programs and activities, outreach events and activities, and daily program operations, as needed. Tutoring * Provides direct support to students in learning and understanding concepts, assignments, and material in the tutor's area(s) of expertise. * Helps students to develop and apply effective studying, time management, and critical thinking skills. * Meets with students by appointments and as drop-ins, depending on availability. Tutoring Program & Operational Support * Maintains documentation of all tutoring sessions. * Proficiently uses and implements the College's tutoring and record-keeping software. * Assists with training and mentoring of Peer Learning Success Leaders and new LSS IIs. * Works collaboratively with tutoring administration, staff, and tutors to develop strategies and materials for effective tutoring and learning skills support. * Contributes to the work of the tutoring program by participating in promotion and outreach events and assisting with the daily operations of the Tutoring Center as needed. Continuous Learning & Mentoring * Maintains a thorough knowledge of subject concepts and materials, as well as multiple instructional methodologies, to accommodate various student learning styles. * Attends tutor training sessions and participates in professional development activities covering a variety of tutoring and academic skills-related topics. * Provides support to LSS, LSS1, Peer Tutors & Supplemental Instructional Leaders. * Assists with technical support of tutoring software and reports. Culture of Respect * Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community. Minimum Qualifications * Master's Degree in a related field. * One (1) year of teaching and/or tutoring experience in an educational environment. Speech or Public Speaking. Additional License Requirements * State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s). * An appropriate combination of education, training, coursework, and experience may qualify a candidate. Full Time/Part Time: Part time Union (If Applicable): Scheduled Hours: 40 Additional Information In order to ensure your application is complete, you must complete the following: * Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. * Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process. Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.

LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions - from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, convention centers and theaters. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! LEGENDS & THE PHIO STATE UNIVERSITY ALUMNI ASSOCIATION PARTNERSHIP Legends and The Ohio State University Alumni Association (OSUAA) have partnered to enhance engagement with Buckeye graduates around the world. The higher education fundraising landscape has transformed throughout the past decade and we recognize efforts to successfully engage alumni and friends must evolve. The partnership will introduce a new Engagement Center to identify constituents' interests, to produce and deliver relevant and engaging content and to cultivate meaningful relationships with Ohio State alumni and friends. THE OHIO STATE UNIVERSITY ALUMNI ASSOCIATION Our alumni family - 560,000-strong - is a diverse, vibrant, and growing community dedicated to making our world better. Our alumni are risk takers and innovators. They are dreamers and doers. The Alumni Association is dedicated to helping all alumni thrive and connect through our clubs and societies that span worldwide, special events, career guidance and more. Our goal is to continue producing strong relationships between our alumni and Ohio State. THE ROLE We are currently seeking Ohio State students with an interest in developing their communication skills, growing fundraising knowledge and expanding their network! The Student Engagement Specialist position offers flexible scheduling, a fun atmosphere, skill development and much more. Student Engagement Specialists are responsible for cultivating relationships with donors, alumni, friends and family of the university, with the goal of them becoming donors or continuing to give to Ohio State by providing excellent customer service. This is achieved by creating unique engagements with Ohio State alumni, friends and family through telephone and digital interactions. This position plays an essential role in implementing the engagement and fundraising efforts for The Ohio State University. ESSENTIAL FUNCTIONS Understand and implement strategic engagement opportunities through proactive and reactive outreach via telephone calls and other digital interactions with alumni, family, and friends to connect them back to The Ohio State University. Secure gifts and provide related stewardship and relationship building in conjunction with The Ohio State University Alumni Association. Work closely with the Manager of the Student Engagement Specialists and Student Supervisors to execute strategy and provide comprehensive support for broad-based fundraising, including annual solicitations and special projects for all fundraising. Develop and maintain a thorough working knowledge of the philanthropic priorities of the university to effectively present a case for support in order to secure donations. Take timely and strategic steps in developing connections and relationships with alumni, friends, and affiliates of the university through telephone calls and digital communication. Make effective use of the university's constituent database and other institutional resources to ensure appropriate management of donors, constituents, alumni, and volunteers in coordination with university objectives. SUCCESS CRITERIA Build meaningful and lifelong relationships and connections with Alumni, Friends, and Family of The Ohio State University. Connect constituents with relevant and meaningful engagement and philanthropic opportunities. Ensure that predetermined team and individual engagement and fundraising goals and metrics are met. Identify, cultivate, solicit (asking for donations) and steward (build a relationship with) donors with an emphasis on recurring/monthly gifts. Positively contribute and participate in workplace culture and activities. Development and Growth Opportunities: Opportunity for leadership roles as a Student Supervisor. Student supervisors are responsible for leading the student team and assisting the Manager in implementing strategy, training new hires, managing shift games, activities, and statistics/performance (among other responsibilities). Professional Development Series: Speaker series highlighting various Ohio State and Legends leaders, as well as various leaders in different professional industries. Build your professional network on the job Alumni Education: Build a greater understanding of each college at the University Hear about Alumni career paths that were jumpstarted in the same position that the students are now in Strategy: Improve your capabilities in both fundraising and communication competencies that drive the strategy of the Engagement Center and the mission of Legends to create solutions for partners Post-graduation full-time opportunities with Legends and The Ohio State University. Collaborative, energetic, fun, competitive and career-focused environment. Various in-shift games, activities, and incentives. COMPENSATION AND BENEFITS: Competitive hourly pay starting at $13.50 per hour plus additional monetary bonus and raise opportunities throughout the school year. Referral Bonus available, dependent on the referred applicant successfully completing the interview and training process. Various daily, weekly, and monthly incentives and competitions with various prizes. Flexible work hours that are configured to work for current part-time or full-time students. Requirements: Ability to work a combination of evening and weekend shifts - Monday -Thursday 1:00-5:00 pm and 5:30-9:30 pm, Friday 1:00-5:00 pm, Sunday 12-4 pm & 4:30-8:30 pm. Times outside of these hours (daytime and early afternoon) are available as well on a case by case basis. Demonstrated capacity to manage relationships with colleagues, constituents, alumni, and current donors to deliver effective results, including the achievement of specific and measurable goals. Proven ability to exercise discretion at all times and able to keep confidential all data related to The Ohio State University and its alumni. Ability to provide own transportation to: University Square North 14 E. 15th Ave., Columbus, OH 43201 (right above Roots and Barrio on High St.) Preferences: Currently enrolled as a student at The Ohio State University. Proven interpersonal, organizational and communication skills including written and verbal; proven ability to present ideas clearly and concisely. Working knowledge of Microsoft Office and any related CRM experience. STUDENT TESTIMONIES “I chose to work at the EC because I knew it would help with my professional development. I did not expect it to change my life in so many positive ways. Here, I have learned how to get out of my comfort zone, become an effective communicator, and have a lasting impact on the university through my fundraising efforts. The EC has taught me how to lead by example, and I am so proud to be apart of a diverse team of individuals who are all working toward the advancement of Ohio State. My time as a student engagement specialist has inspired me to hopefully continue my work once I graduate as I apply to become full-time specialist at the Engagement Ce nter.” - Haley, Current Full Time Engagement Specialist and former Student Supervisor “After transferring from Ohio State Lima to main campus, I needed a job to help support myself for my first time living alone. Being an extremely reserved person, I never thought I would excel at a job like this because of its social nature, but chose to apply to become more confident and professional. I had never thought about a career in philanthropy until I worked here and I made the decision to change my field of study because of this job. After being promoted into two leadership roles as a student, I am now working full-time at the Engagement Center with opportunities and connections you cannot find anywhere else. The skills and lessons I learned being in a leadership position pre graduation is something that you do not find at just any campus job.” - Jasmine, Current Full Time Engagement Specialist and former Lead Student Supervisor WORKING CONDITIONS Location: On Site - University Square North 14 E. 15th Ave., Columbus, OH 43201 (right above Roots and Barrio on High St.) PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.