Support Specialist Resume Examples 2023

Research Summary. We analyzed 13,892 support specialist resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like J. C. Penney and Michaels Stores. Here are the key facts about support specialist resumes to help you get the job:

The average support specialist resume is 409 words long
The average support specialist resume is 0.9 pages long based on 450 words per page.
Customer service is the most common skill found on a support specialist resume. It appears on 16.2% of resumes.

After learning about how to write a professional support specialist resume, you can make sure your resume checks all the boxes with our resume builder.

Support Specialist Resume Example


Sarah Wood Support Specialist Contact Information New York, NY (990) 555-7971 swood@example.com Skills Sharepoint Software Support LAN Visio VPN Linux Client Service Sales Floor Special Projects Community Agencies Employment History Support Specialist 2011 - Present J. C. Penney New York, NY Managed quality communication, customer support and product representation for each client. Assisted the sales team with the upkeep of the sales floor and finishing transactions. monitor and maintain office supplies inventor and review and approve office supply acquisitions. Supported the restock process by identifying opportunities to get merchandise ready to go out to the sales floor. Achieved all sales goals while providing outstanding customer service. Client Support Specialist 2010 - 2011 J. C. Penney New York, NY Unload incoming merchandise(flat and hanging), sort, and stock sales floor with merchandise using a palm pilot. Operated POS system as well as opening and closing terminals. Commission Based Sales - All sales of the furniture or windows department were commission sales. Set up or removal of all store fixturing to and from sales floor.Hanger and ink tag pickup from registers throughout store. Support five Account Executives from 2 locations and back up other Sales Support Specialist AE's as needed. Information Technology Internship (Part-Time) 2010 - 2010 Johnson & Johnson New Brunswick, NJ Worked in various departments of Information Technology Shared Services on several expansion projects. Coordinated and facilitated eRoom to SharePoint migrations. Planned and Implemented the SharePoint Site migration from 2007 to Office 365 for internal teams. Ensured Security and Virus protection for all hardware. Point of contact for Veritas tape backup system in reference to data backup integrity, restoration, and offsite storage. Education Some College Courses Accounting 2010 - 2010 Rutgers, The State University of New Jersey New Brunswick, NJ


Logan Duncan Support Specialist Contact Info Philadelphia, PA (420) 555-7826 lduncan@example.com Skills End UserMacWindowsIndependent LivingCPRSoftware InstallationComputer SystemDirect SupportWorkforceCommunity Resources Employment History Support Specialist 2019 - Present Darden Restaurants Philadelphia, PA Coordinate Add, moves, changes of software and hardware with vendors and users. Keep a current record of staff members' whereabouts and availability. Living Specialist 2014 - 2019 Champaign Residential Services Lima, OH Work with Florida Department of Vocational Rehabilitation to provide ABA services to adults with Autism. Assisted participating parents in identifying and achieving family goals. Functioned as the integration team lead to help create and develop new procedures and processes during the Sanofi-Synthelabo and Aventis merger. Software Support Technician (Part-Time) 2008 - 2009 Orlando Health Orlando, FL Utilize Windows Easy Transfer to backup users profile before imaging process. Migrated PCs from Windows XP to Windows 7 via Windows Deployment Tool. Created and led a committee to improve interactions between Service Desk and Physicians. Coordinate retirement/disposal of desktop hardware. Create reports from the desktop management software and asset management systems Assist in making decisions regarding desktop management. Education Bachelor's Degree Computer Engineering 2006 - 2009 University of Central Florida Orlando, FL


Martha Elliott Support Specialist Miami, FL (940) 555-8317 melliott@example.com Experience Support Specialist2019 - Present Macy's•Miami, FL Tagged items from shipment with barcodes and anti-theft devices and prepared merchandise for sales floor. Unpacked, hang/fold merchandise on sales floor. Transferred sales merchandise from warehouse to the sales floor for stocking. Support Specialist Lead2011 - 2019 Vonage•New York, NY Help user with any billing issue and network security setups. Work directly with small business owners and employees Assist customers with network setup Resolved desktop software, hardware, network, and connectivity problems. Performed multiple rotations at the San Jose Support Center providing telephone support for Brocade customers. Computer Laboratory Assistant2010 - 2011 The Doe Fund•New York, NY Installed Netware, Windows, DOS and software. Provided technical support for network computers; perform hardware diagnostics/coordinates repairs. Provided end-user support services to ensure proper use, analyzing/diagnosing and providing user assistance and training. Managed company employees on Active Directory. Skills Sales FloorVoipHardwareActive DirectoryInstructional MaterialsCommunity ResourcesCommunicationComputer Lab OperationsSpecial ProjectsIP Education High School Diploma 2010 - 2010

Create My Resume

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Support Specialist Resume templates

Zippia allows you to choose from different easy-to-use Support Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Support Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

What Should Be Included In A Support Specialist Resume

1. Add Contact Information To Your Support Specialist Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Support Specialist Resume Contact Information Example #1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors

24.5%

10.9%

6.3%

5.1%

Support Specialist Resume Relevant Education Example #1

Some College Courses In Accounting 2014 - 2016

Rutgers, The State University of New Jersey New Brunswick, NJ

Support Specialist Resume Relevant Education Example #2

Bachelor's Degree In Business 2014 - 2016

Strayer University Washington, DC

3. Next, Create A Support Specialist Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Support Specialist Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Mental Health Skills
Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.
Peer Support Skills
Peer support occurs when people come into contact with the specific purpose of giving and receiving knowledge, experience, emotional, social, or practical support related to their common goals. Peer support offers a personal level of insight by sharing similar life experiences. The general objective is to bring people together to exchange experiences to support each other.
Data Entry Skills
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
Technical Support Skills
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
Troubleshoot Skills
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
Community Resources Skills
Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Top Skills for a Support Specialist

Source: Zippia.com

Customer Service, 16.2%

Patients, 8.0%

Mental Health, 6.2%

Social Work, 4.3%

Other Skills, 65.3%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Support Specialist Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Support Specialist

Computershare

Assisted with the New Hire Academy.Result: Successful transition from training environment into the Communications Center environment.
Analyzed, diagnosed and resolved reported problems on hardware, software, OS, applications and device compatibility.
Answered questions about policy and procedures.
Programmed VOIP phones using Cisco Unified Communications Manager.
Assisted with NLAD (national lifeline data base) two to three times a week.

Work History Example # 2

Information Technology Specialist

CompuCom

Created DHCP scopes, DNS zones as needed.
Diagnosed mechanical, hardware, software and systems failures.
Supported videoconferences using Tandberg and Polycom hardware.
Supported remote office locations on all aspects of hardware and software configurations and network connectivity.
Diagnosed mechanical, hardware, software and systems failures, using established procedures.

Work History Example # 3

Support Specialist

Verizon

Relied upon to seamlessly manage customer expectations; plan all maintenance activities and complete day to day requests from each customer.
Handled hardware and software inventory database maintenance and reporting; and performed related work as required.
Developed, redesigned and trained employees with new workflow procedures.
Produced methods & procedures to streamline misapplied payments, which effectively reduced turnaround time.
Analyzed current procedures, in order to effectively introduce process improvements when necessary.

Work History Example # 4

Information Technology/Support Technician (Part-Time)

Sam Houston State University

Diagnosed and troubleshot hardware, software, or other network and system problems with a variety of equipment.
Configured Printers, Print Server and Print Clients using commands like lp, lpstat, lpadmin, lpfilter & GUI.
Created how to and troubleshooting documents for staff.
Installed, setup and maintain computers and peripherals.
Configured and setup workstations with school network software.

5. Highlight Your Support Specialist Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your support specialist resume:

Certified Peer Specialist (CPS)
Certified Billing and Coding Specialist (CBCS)
Certified Phlebotomy Technician (CPT)
Certified Pharmacy Technician (CPhT)
Certified Medical Administrative Assistant (CMAA)
Basic Life Support for Healthcare and Public Safety (BLS)
Certified Medical Office Manager (CMOM)
Certified Medical Interpreter - Spanish (CMI)
First Aid, CPR and AED Instructor
Certified Clinical Medical Assistant (NHA)

6. Finally, Add a Support Specialist Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

Professional Support Specialist Resume example


Beverly Peters Senior Support Specialist Saint Louis, MO (940) 555-3792 bpeters@example.com Skills Online Hardware Issue Resolution Infrastructure Administrative Tasks DNS Windows Printers Program Support Procedures Employment History Senior Support Specialist 2018 - Present MastercardSaint Louis, MO Granted access to UNIX servers for network users. Monitor UNIX process for all networks and servers. Managed a team of Unix System Administrators and Database Administrators on the Ameritech account. Install VIA proprietary software, configure Windows for LAN/ WAN network connections. Support Specialist 2008 - 2018 Macy'sSaint Louis, MO Maintain a workflow by the expediting of merchandise to the sales floor. Open and close store according to company procedures, maintain a clean and stock visual of sample inventory. Stock warehouse and sales floor. Maintain organization of merchandise on the sales floor. Network Technician 2005 - 2008 AT&TAtlanta, GA Configured and Troubleshoot Route Redistribution between EIGRP, OSPF, IS-IS & BGP protocols. Repaired and replaced hardware, including Unix systems. LAN Administrator 2002 - 2005 All CoveredMiami, FL Installed and maintained Network Printers and implemented Windows 2003 Print Servers. Supported Windows workstations as clients of both NetWare and Windows for over 900 users. Education Bachelor's Degree Business 1999 - 2002 Miami Dade CollegeMiami, FL


Kathryn Price Senior Support Specialist Contact Information Irving, TX (970) 555-8090 kprice@example.com Skills Cloud Internet Security Systems PKI Windows Backup Project Management Network Security Laptops Troubleshoot Employment History Senior Support Specialist 2013 - Present IBM Irving, TX Network troubleshooting (LAN & WAN), hardware break-fix, software installation & upgrades, Active Directory tolls. Collaborated with clients on end-to- end problem resolution. Provide 2nd and 3rd level support for 500+ users. Served as own hardware support for primary workstation including memory upgrades/keyboard replacement/CPU-GPU cooler replacement for various IBM/Lenovo Thinkpad models. Level Senior Technician 2004 - 2013 Bank of America Irving, TX Performed equipment exchanges and hardware upgrades, software installations and program updates, troubleshooting and problem resolution on personal desktop/workstations. Lead hardware and software support technician for 1000 users. Install, configure, and maintain Windows Servers in an enterprise environment. Coordinated meets between hardware technicians, service staff and third party vendors. Systems Administrator 2001 - 2004 Microsoft Irving, TX Administered Linux deployment, virtualization support and administration of Linux systems. Install, configure and troubleshoot [ ] clustering/SAN. Provided Windows 2000 proactive support to highest contract level customers. Solved various technical issues as well as infrastructure issues in lab spaces. Administered multiple Active Directory Forests/Domains, DHCP, DNS and various other infrastructure services. Support HP/Compaq and Dell Workstations and Notebooks running Windows XP. LAN Administrator 1999 - 2001 Sysco Houston, TX Network security and monitoring (including wireless APs). Explore connectivity for Wincor Nixdorf POS products in various industry. Performed work on POS systems. Education Bachelor's Degree Computer Science 1996 - 1999 University of Houston Houston, TX


Roger Robertson Senior Support Specialist Contact Info Marietta, GA (880) 555-4741 rrobertson@example.com Skills VmwareAsset ManagementProceduresSoftware ApplicationsRoutersNetwork SecurityGroup PoliciesPassword ResetsPeripheral EquipmentLevel Support Employment History Senior Support Specialist 2017 - Present Lockheed Martin Marietta, GA Miss Howery scheduled hardware maintenance with equipment vendor and monitored the system performance. Provided support for 1250 Windows XP, 2000, NT 4.0, local and 500 remote (Laptop) users. Miss Howery also provided part-time software support for the AEGIS Reliability and Maintenance group. Assist in computer moves, updates, and upgrades for hardware, and software as needed. Network Support Analyst 2015 - 2017 Verizon Alpharetta, GA Published basic support articles for most common functionalities of Android OS. Generated a spreadsheet database of all systems supported by department Performed as the primary point of contact for Alcatel systems. Computer Specialist 2006 - 2015 TEKsystems Atlanta, GA Migrated users from Windows 98/NT4 to Windows 2000 Professional. Resolved Microsoft desktop application (Word, Excel, Powerpoint and Outlook) issues. Coordinate and oversee rollout of Windows 2000 managed and Token Ring to Ethernet. Education Bachelor's Degree Business 2003 - 2006 Miami Dade College Miami, FL

Create My Resume

Build a professional resume in minutes.

Resume tips to land the job:

If you're choosing between a resume objective or work experience and you want to fit your resume on one page, always choose work experience. However, it's ok for senior level resumes to be two full pages long.
Recruiters and hiring managers suggest short, succinct bullet points, instead of long, wordy paragraphs. Make it easy for recruiters to understand your key accomplishments, in 30 seconds.
As a rule of thumb, lead each bullet point with a verb such "Grew", "Increased", or "Developed".

And if you’re looking for a high-paying job, here are jobs in the top places hiring now:

Five Key Resume Tips For Writing A Support Specialist Resume:

Relevant Experience

Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.

Resolve customer questions/concerns to their satisfaction; keeps abreast of guiding principles and POS system changes.

The Right Skills

This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.

Establish new email customers through active directory, troubleshoot desktop and network problems to resolve customer issues.

Quantifiable Achievements

Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..

Trained hundreds of military personnel in basic first aid and CPR and achieved 99% pass rating.

ATS-Friendly

An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.

Impeccable Formatting

Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.

Not sure how to make a resume that stands out?

See sample resumes for the job you want

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Updated November 18, 2022

Support Specialist Resume Examples 2023

Support Specialist Resume Example

Choose From 10+ Customizable Support Specialist Resume templates

What Should Be Included In A Support Specialist Resume

1. Add Contact Information To Your Support Specialist Resume

2. Add Your Relevant Education To The Resume

3. Next, Create A Support Specialist Skills Section On Your Resume

4. List Your Support Specialist Experience

5. Highlight Your Support Specialist Certifications On Resume

6. Finally, Add a Support Specialist Resume Summary Or Objective Statement

Professional Support Specialist Resume example

Five Key Resume Tips For Writing A Support Specialist Resume:

Support Specialist Jobs You Might Like

Ready To Start Your Support Specialist Resume?

Related Support Specialist Resume Templates

Professional Support Specialist Resume Templates

Links To Help Optimize Support Specialist Resumes

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