Research Summary. We analyzed 13,892 support specialist resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like J. C. Penney and Michaels Stores. Here are the key facts about support specialist resumes to help you get the job:

  • The average support specialist resume is 409 words long
  • The average support specialist resume is 0.9 pages long based on 450 words per page.
  • Customer service is the most common skill found on a support specialist resume. It appears on 16.2% of resumes.
After learning about how to write a professional support specialist resume, you can make sure your resume checks all the boxes with our resume builder.


Support Specialist Resume Example

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What Should Be Included In A Support Specialist Resume


1. Add Contact Information To Your Support Specialist Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Support Specialist Resume Contact Information Example #1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 |

Do you want to know more?
How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

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Support Specialist Resume Relevant Education Example #1

Some College Courses In Accounting 2014 - 2016

Rutgers, The State University of New Jersey New Brunswick, NJ

Support Specialist Resume Relevant Education Example #2

Bachelor's Degree In Business 2014 - 2016

Strayer University Washington, DC


3. Next, Create A Support Specialist Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Support Specialist Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Mental Health Skills

    Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

  • Peer Support Skills

    Peer support occurs when people come into contact with the specific purpose of giving and receiving knowledge, experience, emotional, social, or practical support related to their common goals. Peer support offers a personal level of insight by sharing similar life experiences. The general objective is to bring people together to exchange experiences to support each other.

  • Data Entry Skills

    Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

  • Technical Support Skills

    Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

  • Troubleshoot Skills

    Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

  • Community Resources Skills

    Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Top Skills for a Support Specialist

  • Customer Service, 16.2%
  • Patients, 8.0%
  • Mental Health, 6.2%
  • Social Work, 4.3%
  • Other Skills, 65.3%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

4. List Your Support Specialist Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Support Specialist
  • Assisted with the New Hire Academy.Result: Successful transition from training environment into the Communications Center environment.
  • Analyzed, diagnosed and resolved reported problems on hardware, software, OS, applications and device compatibility.
  • Answered questions about policy and procedures.
  • Programmed VOIP phones using Cisco Unified Communications Manager.
  • Assisted with NLAD (national lifeline data base) two to three times a week.
Work History Example # 2
Information Technology Specialist
  • Created DHCP scopes, DNS zones as needed.
  • Diagnosed mechanical, hardware, software and systems failures.
  • Supported videoconferences using Tandberg and Polycom hardware.
  • Supported remote office locations on all aspects of hardware and software configurations and network connectivity.
  • Diagnosed mechanical, hardware, software and systems failures, using established procedures.
Work History Example # 3
Support Specialist
  • Relied upon to seamlessly manage customer expectations; plan all maintenance activities and complete day to day requests from each customer.
  • Handled hardware and software inventory database maintenance and reporting; and performed related work as required.
  • Developed, redesigned and trained employees with new workflow procedures.
  • Produced methods & procedures to streamline misapplied payments, which effectively reduced turnaround time.
  • Analyzed current procedures, in order to effectively introduce process improvements when necessary.
Work History Example # 4
Information Technology/Support Technician (Part-Time)
Sam Houston State University
  • Diagnosed and troubleshot hardware, software, or other network and system problems with a variety of equipment.
  • Configured Printers, Print Server and Print Clients using commands like lp, lpstat, lpadmin, lpfilter & GUI.
  • Created how to and troubleshooting documents for staff.
  • Installed, setup and maintain computers and peripherals.
  • Configured and setup workstations with school network software.

5. Highlight Your Support Specialist Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your support specialist resume:

  1. Certified Peer Specialist (CPS)
  2. Certified Billing and Coding Specialist (CBCS)
  3. Certified Phlebotomy Technician (CPT)
  4. Certified Pharmacy Technician (CPhT)
  5. Certified Medical Administrative Assistant (CMAA)
  6. Basic Life Support for Healthcare and Public Safety (BLS)
  7. Certified Medical Office Manager (CMOM)
  8. Certified Medical Interpreter - Spanish (CMI)
  9. First Aid, CPR and AED Instructor
  10. Certified Clinical Medical Assistant (NHA)


6. Finally, Add a Support Specialist Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

Professional Support Specialist Resume example

And if you’re looking for a high-paying job, here are jobs in the top places hiring now:

  1. Support Specialist Jobs In New York, NY
  2. Support Specialist Jobs In San Francisco, CA
  3. Support Specialist Jobs In Washington, DC
  4. Support Specialist Jobs In Baltimore, MD
  5. Support Specialist Jobs In Richmond, VA

Five Key Resume Tips For Writing A Support Specialist Resume:

Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
Not sure how to make a resume that stands out?
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