Support Specialist Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 46,258 Support Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

See More Example Resumes

Five Key Resume Tips For Landing a Support Specialist Job:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Customer Service, be sure to list it as a skill.
3.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
4.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
5.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write a Support Specialist Resume

1
Contact Information
Name
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Address
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
2
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Support Specialist CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements
3
Skills

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
Make sure to only include your hard skills on your resume. In addition, include the most in-demand support specialist skills. Below we have listed the top skills for a support specialist : The more keywords your resume can “match,” the more likely it is that your resume will be selected for review by human eyes.
Top Skills for a Support Specialist
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
4
Experience
We compared 46,258 resume examples and job offers and found that the average experience required for a support specialist job required by employers is 2.0 years.
How much work experience do employers want to see?
The average support specialist job listing asks for 2.0 years of work experience.
How much work experience does the average support specialist candidate have?
The average support specialist resume contains 5.0 years of work experience.
Write your work experience section in a way that embraces your support specialist skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from support specialist resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
Male
Support Specialist

Candidate Info

3
Years In Workforce
2
Years As a Support Specialist
Some College Courses
Some College Courses - Business/Commerce
  • Test and Troubleshoot any and all issues that came with Windows 7 Migration.
  • Research information and maintain records on a database.
  • Installed and setup workstations, laptops and printers.
  • Work closely with Micros Helpdesk to identify and resolve existing issues and create long term solutions.
  • Assisted Sprint customer with various steps needed in troubleshooting their cellular phone or wireless internet card.
Female
Customer Support Representative (Part-Time)

Candidate Info

9
Years In Workforce
2
Years As a Support Specialist
Some College Courses
Some College Courses - Psychology
  • Assist customers with product and service selection, problem solving, troubleshooting and education; while creating an exceptional customer experience.
  • Informed the customer when Verizon tasks completed.
  • Worked on Windows XP and Windows 7, MS Office: Word, Excel and Outlook and other Verizon based programs.
  • Handle multiple operating systems while selling different Verizon products and follow up with customers when appropriate.
  • Provided account setup, customer service, and call assistance.
Male
Support Specialist

Candidate Info

12
Years In Workforce
2
Years As a Support Specialist
Certificate
Certificate - Computer Engineering
  • Managed field assessments and quality control of Logistics software and devices.
  • Access, Excel, Word) to maintain directories/logs o Preformed maintenance to desktops, laptops, AV equipment, etc.
  • Completed the daily SCCM report for Windows 7 Enterprise upgrades.
  • Support customer calls Process orders Resolve customer complaints via phone or email Provide technical information
  • Connect Faculty and Staff to network servers (i.e., GUI Banner, Magic SQL)
Female
Information Technology Internship (Part-Time)

Candidate Info

10
Years In Workforce
7
Years As a Support Specialist
Bachelor's Degree
Bachelor's Degree - Mechanical Engineering
  • Install and repair desktop hardware.
  • Created and maintained Active Directory accounts, Exchange mailboxes, and email distribution groups.
  • Worked on T-SQL queries and small Visual Basic tasks.
  • Escalate issues as necessary to ensure requests are addressed in a timely and efficient manner.
  • Worked on documentation for packaging in WFSC application database.
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5
Education
As a support specialist, you may be curious how your education stacks up against other applicants. As long as you have a bachelor's degree, you're in the majority. Our research showed that most Support Specialists have a 4-year degree as the highest education level.
Overwhelmingly, those applying to support specialist positions majored in Business. Some of the other common majors that appear on support specialist resumes include Psychology, Criminal Justice, and Accounting.
Majors
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As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Support Specialist Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Support Specialists. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Support Specialists to learn more.

Average Employee Salary
$52,000
$31,000
Min 10%
$52,000
Median 50%
$87,000
Max 90%