Top Support Specialist Skills

Below we've compiled a list of the most important skills for a Support Specialist. We ranked the top skills based on the percentage of Support Specialist resumes they appeared on. For example, 14.0% of Support Specialist resumes contained Customer Service as a skill. Let's find out what skills a Support Specialist actually needs in order to be successful in the workplace.

The six most common skills found on Support Specialist resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Support Specialist jobs:
  • Provide exceptional customer service to participants and families/caregivers
  • Performed customer service interaction ensuring appointments were scheduled for individual patients in their respective clinics and with clinic services and/or consultants.
  • Handled detailed complex level of work with minimal supervision while supporting incoming Escalation Calls from telephone banking customer service representatives.
  • Received and directed patients arriving for scheduled appointments, providing superior customer service that support Infant Welfare Society operations.
  • Provide exceptional customer service for Platinum customers for Hotel Management client software, server and database management.
  • Establish and maintain relationships with customers on a professional level through exceptional customer service and friendliness.
  • Provide quality customer service by responding accurately and completely to telephone inquiries and or face-to-face inquiries.
  • Promoted to the Web Support/Rental Extensions department upon completion of initial training for customer service position.
  • Maintained detailed coaching logs to assist managers in further developing customer service representatives after mentoring period.
  • Addressed JDA customer service issues, concerns and inquiries proactively by ensuring resolution timely and professionally.
  • Provide high-quality support and demonstrate excellent around-the-clock customer service for all end users.
  • Provide customer service to taxpayers requesting homestead exemptions and completing property tax returns.
  • Provided team support for answering questions and resolved escalated customer service calls.
  • Deliver pleasant and outstanding customer service in a high inbound call-center environment.
  • Provide excellent customer service via inbound/outbound calling as well as interdepartmental.
  • Provided expert level customer service to potential and existing patients.
  • Maintain HIPPA and Quality guidelines while providing exceptional customer service.
  • Remained dedicated to providing excellent customer service and exemplary performance.
  • Implemented quality customer service, and reviewed and monitored invoices.
  • Web support and problem solving providing world-class customer service satisfaction.

Show More

2. Technical Assistance

high Demand
Here's how Technical Assistance is used in Support Specialist jobs:
  • Served as subject matter expert, provided technical assistance to internal and external customers on issues, products or system application/delivery.
  • Input reporting/record-keeping data on all training and technical assistance activities and requests in designated database systems on a weekly basis.
  • Provided service coordination to individuals with disabilities and their families; provided training and technical assistance, program development.
  • Identify a wide variety of technical assistance resources; maintain an inventory of qualified consultants and organizations.
  • Provide technical assistance; timely quarterly reports regarding agency status; eligibility determination for funded services
  • Provide technical assistance in conducting initial background investigations and periodic re-investigations for agency contract employees.
  • Provide technical assistance and training for user owned and operated automated telecommunication computer systems.
  • Provided the campus community with technical assistance for the university s Learning Management System.
  • Analyzed Head Start/Early Head Start grantee training and technical assistance expenditures for effectiveness.
  • Provided on-the-spot technical assistance for escalated issues involving Google Play digital content.
  • Provided on-site technical assistance to local school districts in creating family-friendly schools.
  • Provide technical assistance to supervisor and coworkers to find resolutions to conundrums.
  • Provided technical assistance for digital products to internal and external customers.
  • Provided technical assistance and troubleshooting for Mercury end customers and dealers.
  • Provided technical assistance to other system administrators outside of my department.
  • Provided technical assistance to patients accessing Patient Portal and website.
  • Provided technical assistance to maintain contracted levels of System Availability.
  • Provided technical assistance for cellular problems also updated clients records.
  • Conducted special technical assistance initiatives for the Regional Office Management.
  • Read technical manuals, conferred with technicians, and conducted computer diagnostics to determine nature of problems and provide technical assistance.

Show More

3. Technical Support

high Demand
Here's how Technical Support is used in Support Specialist jobs:
  • Created 24x7 technical support organization from ground up providing extensive technical coverage of all internal organizations.
  • Provide daily technical support for e-mail, network connectivity, telecommunications, and system maintenance.
  • Developed reports, documented business processes, provided training and technical support for business users.
  • Escalate unresolved issues to a Technical Support Specialists in accordance with support escalation procedures.
  • Received recognition from managers and engineers for providing internal/external technical support efficiently and diligently.
  • Provide timely and efficient technical support for industry used software and customer specific applications.
  • Provided administrative and technical support to the Director of Distance Learning and Professional Development.
  • Served as an operating systems expert, providing technical support for entire organization.
  • Coached team of 15technical support agents to performance objectives and individual/team goal attainment.
  • Provided Technical Support and assisted with various tasks associated with cross-functional efforts.
  • Supervised the technical support engineers and escalation team to ensure customer satisfaction.
  • Provide telephone and non-telephone technical support, enhancement and maintenance to customers.
  • Provided customer and technical support to an international listing of chapters.
  • Provided technical support for a variety of applications and operating systems.
  • Provide support within the Customer and Technical Support Department at VinSolutions.com.
  • Provided technical support in both laboratory and animal facility settings.
  • Provide individualized technical support for mobile devices using employer-based resources.
  • Provided technical support to regional administrators in daily operations.
  • Advised technical support when needed and maintained customer satisfaction.
  • Provided overall organizational and technical support to the office.

Show More

4. Data Entry

high Demand
Here's how Data Entry is used in Support Specialist jobs:
  • Performed administrative activities including data entry into a reporting platform, reconciliation, and dividend and interest payment calculation and processing.
  • Performed comprehensive document management functions, including organizing project materials, reviewing / editing spreadsheets and metadata, and data entry.
  • Managed database to ensure integrity and quality of data information, including data entry of Investor Services Referrals.
  • Performed daily/weekly data entry of commitment and obligation data into system, adjusting balances as required.
  • Support Operation Manager in the supervision of operations relative to Data Entry processing.
  • Facilitated data entry and updated applicants' information through ATS and generated reports.
  • Maintain consumer data base by completing all necessary data entry relating to inquiry.
  • Performed data entry of detailed information in accordance with established standards.
  • Ensured quality of data entered by other data entry operators.
  • Perform basic data entry functions to look up policy/agent information.
  • Review system generated reports for data entry errors and other mistakes
  • Document and train staff on internal data entry processes/procedures.
  • Assist with data entry and basic processing for registration/admission.
  • Performed basic data entry functions in obtaining policy/agent information.
  • Developed and supported customized computer-based data entry training packages.
  • Handled documentation and data entry reviews to ensure accuracy.
  • Performed data entry and held shift supervisory position.
  • Scheduled appointments; data entry and verification entry.
  • Provided order-processing logistics support and data entry support.
  • Conducted data entry for city's demographic information.

Show More

5. Phone Calls

high Demand
Here's how Phone Calls is used in Support Specialist jobs:
  • Assisted applicants with admissions process to Virginia Commonwealth University by answering phone calls and emails thus providing counseling to diverse populations.
  • Responded to incoming telephone calls providing information as requested or referring call to appropriate personnel.
  • Responded to phone calls and emails offering alternatives to problems encountered with technician scheduling.
  • Provide customer service by answering phone calls pertaining to customer inquiries about residential properties.
  • Articulated with excellent communication skills to properly answer phone calls and schedule appointments.
  • Accept telephone calls from correspondents providing exceptional customer service.
  • Receive telephone calls attending customers with proper information.
  • Conducted outbound telephone calls as directed by management.
  • Maintain and update the inbound and outbound telephone calls through the use of an interactive voice response system for summoned jurors.
  • Entered registration information into database, collected and processed payments, resolved issues with parents and followed up with phone calls.
  • Perform clerical support duties such as answering telephone calls, processing incoming and outgoing mail and fax, and receptionist relief.
  • Evaluate, Initiate and Follow through with priority concerns via email and phone calls to provide technical solutions for banking centers.
  • Answer phone calls, send faxes, look up patient radiology reports, and create discs of radiology images and reports.
  • Provide a high level of service on accounts and transfers questions to branch office associates via incoming phone calls and wires.
  • Communicate effectively with employers to resolve concerns and provide accurate information on program policies and laws through email and phone calls.
  • Fielded phone calls from customers and YP sales representatives who needed resolution of issues affecting customer domain names and e-mail accounts.
  • Answered phone calls from dealerships- helping them with questions and connecting them to the appropriate credit analyst or department when necessary.
  • Responded to incoming phone calls from parents, school personnel, parent liaison, and officers of the courts/social service agencies.
  • Monitored phone calls, faxing, photocopied, emailing, and dealing with internal and external clients over the phone.
  • Worked independently at a professional level answering inbound telephone calls, text messages and emails in a contact center environment.

Show More

Job type you want
Full Time
Part Time
Internship
Temporary

6. Mental Health Services

high Demand
Here's how Mental Health Services is used in Support Specialist jobs:
  • Identify and connect individuals to inpatient and outpatient mental health services and/or substance abuse facilities.
  • Handled medical service related telephone calls with individuals receiving medical outpatient mental health services.
  • Provided community-based mental health services to consumers who have serious mental illnesses.
  • Facilitated individual and group therapy substance abuse and mental health services.
  • Supported the appropriate recognition, acceptance and understanding of social and cultural factors in the provision of mental health services.
  • Supported clients by connecting clients to mental health services, medication management, and navigation of county and state services.
  • Assist in coordination of mental health services by: - Ensuring representation for consumers at clinical and psychiatric services.
  • Shared my lived experiences with MHS groups and individual clients receiving mental health services in the community.
  • Authorize services for Employee Assistance program or regular Mental Health services by checking and verifying benefit package.
  • Maintain strict confidentiality on all business related to the identities of consumers receiving mental health services.
  • Provided recovery training, outreach and support to adults receiving mental health services in the community.
  • Assisted clients in obtaining mental health services, as well as finding community resources.
  • Provided therapeutic mental health services to children in a partial hospital school setting.
  • Provided support services to clients requiring mental health services.
  • Referred members to mental health services within the county.
  • Referred counselees to medical and mental health services, linked and referred to all mandated services.

Show More

7. Windows XP

high Demand
Here's how Windows XP is used in Support Specialist jobs:
  • Upgraded 300 plus desktops and laptops and migrated over 300 user account profiles from Windows XP to Windows 7 x64 bit.
  • Provided level 1 and 2 technical support to approximately 2500 on-site and remote users transitioning from Windows XP to Windows 7.
  • Installed, integrated, configured and tested Windows XP/2000/2003 computer systems and OASIS point-of-sale software for clients on-site and remotely.
  • Supported Windows XP based Dell laptops and desktops, Microsoft Office, PeopleSoft Enterprise One, VPN and RAS connectivity.
  • Install software packages such as Windows (95/NT 4.0/Windows XP/Windows Server), Microsoft Office, and AS/400 Client.
  • Upgrade existing client Windows XP PCs to Windows 7 using USMT to save user data in an SCCM environment.
  • Support the Windows XP operating system over the phone for home and business users on a non-domain setup.
  • Provided user support for company network utilizing Windows XP-7, Dell/HP workstations, and HP/Cannon/Brother networked printers.
  • Provide Windows XP and Mac OS X Tiger support at two business locations with approximately 356 units.
  • Support to include all daily functions of over 1000 Windows XP, Vista, and 7 workstations.
  • Completed computer upgrade project from Windows XP to Windows 7 > Train employees on enterprise software.
  • Assisted in site wide Mac OS to Windows XP Pro migration, both software and hardware.
  • Support and troubleshoot OS's including Windows XP and Mac OS X in a domain environment.
  • Maintained and troubleshot Operating Systems including Windows XP and MAC OS X in a domain environment.
  • Staged, setup and installed computers running Windows 2000 and Windows XP PC'S for users.
  • Supported and serviced over 1600 users on Windows XP, Windows 7 and Mac platforms.
  • Support Laptops and Desktops with the Operating System of Windows 2000 and Windows XP.
  • Setup/configured and troubleshot: networks, hardware, software, Windows XP and Vista.
  • Implemented Ghost server to manage deployment of new/replacement equipment in a Windows XP/7 environment.
  • Supported popular OS platforms, including Windows XP, MAC, and MS Office.

Show More

8. Troubleshoot

high Demand
Here's how Troubleshoot is used in Support Specialist jobs:
  • Resolved a history of problematic failures by troubleshooting client PC environments, customizing imaging and standardizing deployment practices.
  • Coordinated Third-Party Telecommunication vendors and company technician dispatches to clients' site for installation and troubleshooting.
  • Provided detailed documentation of issues and resolutions through ticketing software, and troubleshooting manuals.
  • Prepare technical manuals and handbooks detailing installation and troubleshooting procedures on our products.
  • Supported IT Administrators with BlackBerry Enterprise Server configurations, installations, troubleshooting issues.
  • Installed, operated, troubleshooting, maintained and managed telecommunications equipment and/or services.
  • Performed problem determination, resolution, and record all troubleshooting situations reported.
  • Administered Active Directory for computer creation, user account administration and troubleshooting.
  • Provided quality troubleshooting on software and connectivity related calls and via emails.
  • Provided quality troubleshooting on hardware related calls, including network printer setup.
  • Network, browser, operating system and application configuration and troubleshooting.
  • Required to work with administrators and engineers to troubleshoot various applications.
  • Provided operating system support and troubleshooting, including crash/core dump analysis.
  • Consulted extensively with field technicians to complete troubleshooting and repairs.
  • Documented and analyzed customer concerns regarding troubleshooting a technical issue.
  • Provided troubleshooting for problems related to desktop computers and laptops.
  • Worked in an unsupervised environment troubleshooting problems related to MS Outlook
  • Support included troubleshooting property management systems and PBX systems.
  • Apply diagnostic utilities in troubleshooting using the organizations products.
  • Perform troubleshooting for computer operating systems and network configurations.

Show More

9. Crisis Intervention

high Demand
Here's how Crisis Intervention is used in Support Specialist jobs:
  • Assist individuals of all backgrounds and socioeconomic status with crisis intervention, education and referrals to available local and national resources.
  • Provided behavioral supports consistent with behavioral management plans, and using Strategies for Crisis Intervention and Prevention techniques as needed.
  • Provide crisis intervention as needed, accurately developing strategies to deal with crisis situations, and following incident reporting protocols.
  • Provided strength-based trauma informed crisis intervention, crisis planning, and safety planning as an alternative to inpatient hospital.
  • Respond to incoming telephone calls, provide information and or crisis intervention and produce written documentation.
  • Provide crisis intervention as necessary to ensure safety of participant, staff and community members.
  • Provided case management and crisis intervention services under direction of treatment plan.
  • Respond appropriately to prevent or deescalate aggressive behaviors using crisis intervention.
  • Volunteered at a 24-hour telephone crisis intervention and counseling service center.
  • Provide placement and post-placement support and crisis intervention to foster family.
  • Provided crisis intervention, follow-up contact and referrals to victims/witnesses.
  • Deliver comprehensive case management services and crisis intervention management.
  • Provide crisis intervention to veterans when difficult situations occur.
  • Performed crisis intervention activities in a busy rehab facility.
  • Provided counseling, crisis intervention and behavior modification plans.
  • Monitor therapeutic crisis intervention strategies and short-term counseling sessions.
  • Created crisis intervention techniques and implemented appropriate strategies.
  • Provide daily crisis intervention and ongoing informal counseling.
  • Provide crisis intervention and emergency services as needed.
  • Provide appropriate crisis intervention during emergency situations.

Show More

10. Independent Living

high Demand
Here's how Independent Living is used in Support Specialist jobs:
  • Promoted independence to hundreds of developmentally disabled adults by teaching them independent living skills, resulting in increased self-esteem and confidence.
  • Assisted developmentally challenged adults with the development of socialization skills, independent living skills, individual and other necessary skills.
  • Transport consumers to Social Security, DSS and other organizations to obtain needed documentation for moving to independent living.
  • Provided support to individuals being discharged from Institutes for Mental Disease into community based independent living situations.
  • Support members in community integration, teaches members independent living skills and self-advocacy.
  • Assisted mentally and physically challenged adults with adapting to community and independent living.
  • Provided daily maintenance and cleaning for independent living apartments and transportation for errands.
  • Support Residents with age or mental disabilities in the independent living situation
  • Coordinate with guardians on individual progress with independent living.
  • Provided occupational therapy to promote the clients achieving independent living
  • Promote independent Living Philosophy and disability awareness program.
  • Monitor Residents and coordinate activities* Provide Independent Living Assistance
  • Encourage independent living and medication compliance among residents.
  • Developed Individualized Service Plan to assist client with behavioral and social goals, as well as, provide independent living skills.
  • Meet with mental health consumers assigned by the Department of Justice to establish independent living resources/supportive housing (TCLI Program).
  • Teach independent living skills and provide support to people in recovery from drug/alcohol addiction and or diagnosed with serious mental illness.
  • Work with clients with mental illnesses to navigate services and coping skills, as well as basic independent living skills.
  • Assess the areas of independent living that consumers need assistance with and provide education and referrals to meet their needs.
  • Assist with budgeting, cleaning, hygiene, shopping, using public transportation, making appointments and overall independent living.
  • Supervised over 30 employees and Managed 10-20, Case loads for adults with Intellectual disabilities in independent living settings.

Show More

11. Setup

high Demand
Here's how Setup is used in Support Specialist jobs:
  • Developed Automation /iPad procedural training documentation and conducted the training of users on the inventory database program and iPad setup.
  • Consult and assist customers with Apple professional applications and Enterprise support level server configurations and setup.
  • Traveled to Hawaii/Florida for Sales Conference to exchange equipment/computer support/repair systems and setup/pack up computer equipment.
  • Provide technical support for networking technologies for administrating and managing the setup.
  • Follow all internal security setup procedures as governed by SOC Compliance requirements.
  • Specialized in systems ranging from basic audio/video setups to complete commercial systems.
  • Assisted customers with enrolling in automatic payment setup through company website.
  • Performed setup and installation of hardware/software and other computer related equipment.
  • Prepared and setup workstations using imaging and Remote Installation Services.
  • Performed computer hardware setup, installation and post installation support.
  • Performed server migrations and setup data disaster recovery plans.
  • Deployed applications and initial Windows/computer setup.
  • Processed payments and setup payment arrangements
  • Second level support directly for Microsoft; covering setup, connectivity and conversion from diverse network operating systems to Windows NT.
  • Resolved reported issues through troubleshooting and research, setup and configuration, and routine tasks such as software and hardware upgrades.
  • Designed and maintained KRONOS payroll systems/files, configured time clocks, setup employees' schedule time and process weekly payroll.
  • Complete loan setup, send required Welcome regulatory disclosures, mail appraisals to clients, and issue loan Approval Letters.
  • Assist customers with setup and configuration of applications on customer equipment through phone, email, chat and remote screen-sharing.
  • Provide initial setup, data discovery, data manipulation & output design functions in support of new implementation efforts.
  • Delivered and setup new computers which included joining them to the domain, connecting to local and network printers.

Show More

12. Internet

high Demand
Here's how Internet is used in Support Specialist jobs:
  • Provided escalated support for basic installations, disconnects and service changes for Residential and business customers of cable internet and television.
  • Performed substitute/temporary positions in multiple departments including Operations, Technical Support, Finance, Mortgage, Internet Bank and Administration.
  • Support third party systems including automated underwriting systems, loan origination systems, internet browsers and loan origination service portals.
  • Walk customers through steps of checking software and hardware problems relating to their internet connection including PC/Browser/Personal Web pages/ Firewall/Router/Hub.
  • Managed approval process for Internet Application updates and upon approval, pushed updates to production servers and communicated to Management.
  • Assisted customers with troubleshooting computer, internet and telephone while providing outstanding customer service with one call resolution
  • Nurtured mutually beneficial partnerships via person-to-person, phone, and Internet venues with members and corporate representatives.
  • Assisted internet customers who needed web-site assistance and conducted trouble-shooting as an internet support specialist.
  • Customized multimedia packages for current and prospective clients with print directory and Internet based advertising.
  • Researched internet websites for customer information and uploaded into various bank software programs.
  • Process business applications for Internet Banking including verification of owners and system setup.
  • Processed auto and home insurance applications from new policyholders responding to Internet-based marketing.
  • Provided final-level support of TWC wireless internet connectivity for customers in Carolina region.
  • Conducted research on product information via the internet to identify compatible replacement parts.
  • Assisted in implementing customer-service-focused internet representatives on Support Contract Assistant web page.
  • Provided assistance with configuration of client equipment to Internet via modem/Wireless service.
  • Leveraged knowledge of internet technologies to build and maintain custom/responsive websites.
  • Monitored 24 external firewalls and notified Internet Service Providers of performance issues
  • Monitored Internet advertising and email campaigns and conducted statistics analysis on results
  • Resolved computer configuration errors regarding security firewalls and Internet policies.

Show More

13. Personal Care

high Demand
Here's how Personal Care is used in Support Specialist jobs:
  • Administered proper medications, assisted with complete personal care, made careful observations and documented thoroughly.
  • Eagle Medical Management Provided respite and personal care in home to adults with developmental disabilities
  • Supported individuals to be independent; provided personal care and companionship.
  • Completed documentation and show competence in performing personal care.
  • Provided personal care services to adults with developmental disabilities
  • Provide personal care for individuals with intellectual disabilities.
  • Helped clients maintain independent living personal care assistance.
  • Provided personal care for two disabled individuals.
  • Direct service including: transportation services, grocery shopping, personal care, chores, school supports, and employment supports.
  • Provide home and community services to individuals with disabilities to further integration into the community and help with basic personal care.
  • Support adults with developmental disabilities in a variety of ways, ranging from assisting with personal care to supported employment.
  • Performed personal care for the world s largest community based organization of and for people with intellectual and developmental disabilities.
  • Assist with personal care, including bathing, toileting, dressing and grooming, housekeeping and serving and feeding meals.
  • Provided assistance with personal care, which may include bathing, dressing, using the restroom, shaving, etc.
  • Assisted individuals with daily life activities including personal care, house-hold chores, shopping, and recreational and social activities.
  • Maintain accurate charting for 3 patients daily, including assisting clients with personal care, engaging in daily activities.
  • Assisted with personal care, housekeeping, menu planning and implementation, medication support, activities and social outings.
  • Care for individuals during rough times, providing companionship, personal care and help in adjusting to new lifestyles.
  • Provided in home care to the disabled and elderly including preparation of meals, transportation, and personal care assistance
  • Document services provided in an accurate and timely manner in accordance with Company policy and personal care plan.

Show More

14. Active Directory

high Demand
Here's how Active Directory is used in Support Specialist jobs:
  • Managed Active Directory activities including editing security groups, policies, adding and removing users with the corresponding permissions.
  • Supported and maintained Active Directory account information including rights, security and system groups.
  • Performed MS Active Directory administration in a Corporate Environment to manage accounts.
  • Earned recognition award for dedication and effort during upgrade to Active Directory.
  • Administered Active Directory and engaged in project planning activities and meetings.
  • Maintained the Active Directory infrastructure including many other network attached devices.
  • Support intranet based applications and reset passwords within Active Directory.
  • Present working prototype to management > Active directory administrator.
  • Maintain Active Directory computer accounts and user accounts database.
  • Manage and administer local resources within Active Directory.
  • Administered Exchange Server 2003 within Active Directory environment.
  • Push Florida Hospital's applications using Active Directory.
  • Account setup and administration with active directory.
  • Maintained active directory accounts in Active Directory.
  • Administered new user accounts using active directory.
  • Performed administration functions in Active Directory.
  • Network and Active Directory Administration.
  • Provisioned Active Directory and Exchange accounts
  • Configure and administer Active Directory, Administration and Group Policy LAN/WAN routers, switches, hubs, print servers and firewalls.
  • Worked with the existing DMV staff to document all aspects of the network and network administration prior to establishing Active Directory.

Show More

15. Office Supplies

average Demand
Here's how Office Supplies is used in Support Specialist jobs:
  • Maintain the Homeland Security Investigations Forensic Laboratory Library's office supplies.
  • Ordered office supplies and maintained sufficient inventory.
  • Submitted inventory list as well having to keep up to date on the Stock of office supplies for both departments.
  • Decreased overhead by renegotiating several service contracts; researched and provided cost comparisons for office supplies, amenities, etc.
  • Ordered and maintained inventory of office supplies, prepared FedEx shipping labels, and completed other administrative duties as required.
  • Monitor and order office supplies and marketing materials to ensure adequate levels are maintained to effectively support the branch.
  • Handled mail, ordered office supplies, updated manuals, arranged travel and hotel accommodations for upper management.
  • Ordered office supplies for over 65 employees and maintained supplies in two service centers and four conference rooms.
  • Managed office supplies, supervisor's calendar and appointment schedule, enforced religious regulations, and three chapels.
  • Purchased office supplies; prepared the Purchase Card Transaction Worksheet (DHS 1501) and monthly reports.
  • Tracked, ordered and dispersed all transport team medical supplies, employee uniforms, and office supplies.
  • Maintain schedules, calendar's, appointments, meeting minutes, conference calls, office supplies.
  • Track inventory on ID card supplies, ULINE, office supplies, postage machine and FedEx.
  • Maintain an adequate inventory of office supplies; monitor the use of supplies and equipment.
  • Provide clerical support for the department by ordering office supplies using Lawson and coordinating returns.
  • Type routine and confidential correspondence reports, perform clerical tasks, and order office supplies.
  • Procure medical and office supplies, equipment, and services required for 20+ physician offices.
  • Purchased supplies as needed for employees working in field positions, office supplies and raw material
  • Ordered supplies (medical and basic office supplies on line for the facility).
  • Order office supplies and obtain product information such as price, availability and delivery schedule

Show More

16. Support Services

average Demand
Here's how Support Services is used in Support Specialist jobs:
  • Case Management & primarily responsible for provision of Community Support services for consumers with serious mental illness in community settings.
  • Provided comprehensive community-based residential and support services to adults with mental illness, and autism spectrum disorders.
  • Provided full range of customer support services to institutional clients for their domestic and international equity trading.
  • Provided courteous phone and on-site computer related support services to the university professors and student organizations.
  • Provide intensive behavioral support services to clients experiencing a mental health crisis jeopardizing their current placement.
  • Provided office, administrative, personnel and basic technical support services to internal and external customers.
  • Provided customer support services including issuing emergency replacement cards, processing name changes and account mergers.
  • Coordinated and implemented housing and support services for clients transitioning from homelessness to supported housing programs.
  • Provided contractual support services to internal and external customers via account/order management and sales support.
  • Provide individual behavioral services as assigned including providing transportation and support services as required.
  • Provide Level 2 support services for distributed computing environment including desktop and mid-tier computing.
  • Appointed Team Lead for metabolic support services/patient care for hospitalized patients receiving intravenous therapies.
  • Provide administrative and professional support services for all activities of the Development Department.
  • Pioneered the development of multidisciplinary nutrition support services for a home infusion company.
  • Provide customer support services to members-only online dating website to guarantee quality assurance.
  • Determined, re-determined, re-opened, and authorized Support Services for eligible applicants.
  • Coordinate and provide professional development to district employees regarding support services for students.
  • Provided Supported Employment/Consumer Support Services in the community for adults with various disabilities.
  • Provided transportation support services, companionship to clients and administered medications.
  • Coordinated academic support services for students and provided program assistance.

Show More

17. Peer Support

average Demand
Here's how Peer Support is used in Support Specialist jobs:
  • Established positive collaborative relationship with local peer support center, referring clients and assisting in their participation efforts.
  • Provided Peer Support by actively listening and modeling appropriate decision-making skills.
  • Visit assisted living facilities as Peer Support Specialist with Therapy Dog
  • Provided peer support to persons recovering from psychiatric disorders.
  • Provide peer-to-peer support to help them develop self-sufficiency.
  • Provided one-on-one peer support through individual topic discussion.
  • Certified Peer Support Specialist/Certified Peer Bridger.
  • Documented engagements of peer supporting members.
  • Provided peer support to clients and also provided support to CSS who may need help when there was a conflict of schedule
  • Utilize the Peer Support Approach (5 steps) to identify individual strengths, barriers and interventions necessary to reach recovery.
  • Attend weekly peer support specialist meetings, weekly clinical meetings, monthly staff meetings, and meetings with my treatment team.
  • Promoted self-determination and hope through peer delivered services and supports including: peer support, wellness education and skill building opportunities,
  • Peer Support Workers are individuals who serve as role models who demonstrate that recovery is possible for people with mental illness.
  • Provided one on one Peer support to members leaving the IMD's into secondary housing to assess needs and provide support.
  • Educate new members on the concept of peer support and the potential benefits of utilizing peer support services throughout their recovery.
  • Serve as Peer Support Specialist to help strengthen and aid veterans who seek recovery from use of drugs and alcohol.
  • Certified Peer support specialist I would lead groups and assist clients in new ways of learning how to live sober.
  • Provided peer support training to new and existing Sales Executives and support staff on new programs, products and applications.
  • Provide peer support on an as needed basis for members pertaining to various situations such as housing and family support.
  • Conducted peer support groups regarding medication management and life skills to mental health clients that had been institutionalized for years.

Show More

18. Developmental Disabilities

average Demand
Here's how Developmental Disabilities is used in Support Specialist jobs:
  • Provided and encouraged community mobility/integration for individuals with developmental disabilities.
  • Provide oversight, guidance, advocacy and support to individuals with developmental disabilities living in a residential or senior living setting.
  • Worked with individuals with intellectual and developmental disabilities to restore and retain basic health functioning, independent living and community skills.
  • Implemented, maintained, and documented positive behavioral intervention (PBI) to participants with developmental disabilities in community-based settings
  • Instruct daily responsibilities and demonstrate proper work ethic to participants, adults diagnosed with a variety of developmental disabilities.
  • Facilitate one-to-one teaching, guidance and assistance to children and adolescents with Autism spectrum disorders and other developmental disabilities.
  • Provided oversight, guidance, advocacy and support to individuals with developmental disabilities living in a Catholic Charities Comm.
  • Provided assistance for adults with developmental disabilities in a variety of daily living skills in independent living environment.
  • Managed and provide direct care services to individuals with mental and developmental disabilities living in residential group homes.
  • Developed behavior support plans for adult with co- occurring intellectual and developmental disabilities and mental health diagnoses.
  • Assisted in adjusting the curriculum to adult learners with developmental disabilities, cognitive difficulties and social/emotional issues.
  • Provided care to adults with developmental disabilities who receive support to successfully live independently in the community.
  • Served as an advocated and a positive role model for individuals diagnosed with various developmental disabilities.
  • Educated individuals with dual diagnoses of mental health issues/developmental disabilities in all aspects of independent living.
  • Provided instruction, support, and supervision to individuals with developmental disabilities at community job sites.
  • Functioned as agency contact with employer, providing information about employing people with developmental disabilities.
  • Worked with adults with developmental disabilities, monitored daily activities, documented any necessary paperwork.
  • Coordinate and oversee vocational and residential services for adults with developmental disabilities in Dane County.
  • Assisted in the daily operations of a community residence for ten adults with developmental disabilities.
  • Assisted individuals with developmental disabilities in daily activities -Executed person-centered planning for individuals with developmental disabilities

Show More

19. Medicaid

average Demand
Here's how Medicaid is used in Support Specialist jobs:
  • Verified insurance/Medicaid eligibility and private insurances.
  • Research and implement various therapeutic groups for mentally ill and developmentally disabled consumers Supportive counseling Case monitoring/case management Medicaid billing
  • Worked with community support brokers and community support agencies for intellectual disabled individuals on Medicaid; community waivers program.
  • Deploy and recruit Independent Driver Partners to facilitate Non- Emergency Medical Transportation for State of Idaho Medicaid participants.
  • Process new applications and annual reviews for ABD Medicaid clients in conjunction with appropriate Medicaid and Medicare policies/guidelines.
  • Interviewed and investigated applicants and recipients to determine eligibility for use of Food Stamp and Medicaid program.
  • Perform general office secretarial and bookkeeping duties for you and your team Determine Eligibility for Medicaid applicants.
  • Coordinated with Medicaid staff at the Department of Social Services regarding eligibility for new individuals requesting services.
  • Assist with daily operations of facility including cooking, light housekeeping, community reintegration and Medicaid documentation.
  • Collect documentation and enter into appropriate software to account for and provide evidence on Medicare/Medicaid audits.
  • Arrange transportation with Medicaid transportation company, assisting person in making medical arrangements and obtaining housing.
  • Maintained thorough understanding of medical coverage and third party liabilities, inclusive of Medicaid and Medicare.
  • Conduct face-to-face and telephone interviews with clients in order to determine eligibility for Medicaid and/or SNAP.
  • Process up to 300 Food Stamp/Medicaid applications daily; performs other professional responsibilities as assigned.
  • Ensured data in operating system SUCCESS matched data in operating system Georgia Medicaid Information System.
  • Interview Medicaid recipients to determine eligibility for use of social services programs and agency resources.
  • Prepared application packets for patients and checked Medicaid, Medicare and SSD benefits eligibility status.
  • Managed the processing and completion of Medicaid eligibility for Mother/Baby accounts at Emory University Hospital-Midtown
  • Network within Hospital departments and Business Associates in maintaining communication for Medicare/Medicaid audits.
  • Assist consumers by processing Medicaid applications for new medical coverage and renewal coverage.

Show More

20. Computer System

average Demand
Here's how Computer System is used in Support Specialist jobs:
  • Performed patient registration process and client billing functions utilizing the laboratory/ hospital computer system for inpatients, outpatients or outreach clients.
  • Demonstrate the ability to verify information, enter data into computer systems and the ability to demonstrate excellent customer service skills.
  • Perform production processes in accordance with documented specifications and production schedules which requires interfacing with computer systems to perform job duties.
  • Directed all computer system-related functions within the office - from recommendations for purchase to installation to maintenance and troubleshooting.
  • Provided tape drive and operating system troubleshooting via telephone for mainframe computer systems used in the automobile industry.
  • Supported and monitored hundreds of service representatives and department supervisors with computer system/program errors and order entry issues.
  • Assist students encountering problems with applications Implement solutions for faculty and staff computer systems in order to minimize downtime
  • Compiled data from personnel records and prepared reports using complex military Human Resources computer systems and networks.
  • Provided literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.
  • Supported field and office Health Care Representatives at multiple hospital locations using various medical computer systems.
  • Provide support for specialized, FDA-regulated and compliant laboratory computer systems according to specific guidelines.
  • Use modern computer systems to improve quality assurance by analyzing and researching job information.
  • Maintain technical expertise and proficiency with all related and relevant software and computer systems.
  • Scanned and converted documents into digital images using various software and computer systems.
  • Locate any missing information through researching multiple computer systems and/or contacting the customer.
  • Experienced with various computer software and demonstrated ability to navigate through computer systems.
  • Collected, verified and entered customer specific data into supporting computer systems.
  • Operated standard office computer systems, phone systems and facility security systems.
  • Submit prescription information into computer system for processing prescription orders for patients.
  • Prepared students with understanding necessary enrollment documents and minimum computer systems requirements.

Show More

21. Special Projects

average Demand
Here's how Special Projects is used in Support Specialist jobs:
  • Emphasized cross selling specialized international products and services while assisting administration in managing complex portfolio and special projects.
  • Balanced multiple priorities and special projects simultaneously to facilitate production of luxury automobiles.
  • Perform special projects and other assignments as directed and deemed necessary by Management.
  • Collected information for management reporting purposes, and participated on special projects.
  • Maintained a file-tracking database of all government awarded contracts and special projects.
  • Developed and participated in special projects and assignments including research and analysis.
  • Assisted on several special projects within department from multiple supervisors and managers.
  • Identified and participated in special projects and initiatives and performed assignments.
  • Coordinated special projects assigned by management and the Reliability Engineer.
  • Participated on special projects designed to improve management skills.
  • Expedited special projects when requested by Support Management.
  • Participated in special projects as assigned by manager.
  • Assisted with special projects requested by supervisors/managers.
  • Supervised Special Projects including escalated issues.
  • Perform special projects assigned by supervisor.
  • Organized and coordinated special projects.
  • Coordinate and schedule meetings and special projects as assigned by management; schedule conference rooms, prepare agendas and requisite materials.
  • Work closely w/diverse individuals during routine and crisis situations and at FFSC Norfolk, completed special projects for process improvement.
  • Assisted in providing documentation for the department on new and /or existing procedures and assist with special projects as required.
  • Started as a Support Specialist providing assistance to all Account Representatives when needed and working on special projects for Department Managers

Show More

22. Medical Records

average Demand
Here's how Medical Records is used in Support Specialist jobs:
  • Secured patient information and maintained administration and patient confidence by completing and safeguarding medical records per company and HIPPA regulations.
  • Accessed the electronic record systems in local hospitals for diagnostic and pharmacological information as well as obtain medical records.
  • Collected, transferred and distributed medical records and information to appropriate channels and established and maintained patient files.
  • Monitor and track physician compliance with documentation requirements and submission of paper and electronic medical records.
  • Maintained patient's medical records for standardization and to ensure patient insurance was processed appropriately.
  • Scheduled, and completed authorization requests, utilized Interdepartmental cooperation to efficiently manage medical records.
  • Maintained a secure archive and Excel database of medical records; provided general administrative support.
  • Elbow support for physicians during EMR conversion from paper documentation to electronic medical records.
  • Reviewed and assisted in go-live of multiple Electronic Medical Records/Practice Management software programs.
  • Identify missing records and request Medical Records from organizations following HIPAA Guidelines.
  • Certified in every software module including electronic claims and electronic medical records.
  • Printed, faxed/or electronically emailed medical records for Utilization Review determinations.
  • Confirmed medical records are available for upcoming appointments on provider schedules.
  • Evaluated and verified medical records information inputted by a third party.
  • Transform paper medical records into electronic form and send to storage facility
  • Maintained confidentiality and ethical behavior while handling all medical records information.
  • Facilitate collection of medical records, insurance, and financial information.
  • Provided support for Electronic Medical Records and Practice Management software.
  • Documented all services and interactions in electronic base medical records.
  • Analyzed information from interviews, educational, and medical records.

Show More

23. Community Resources

average Demand
Here's how Community Resources is used in Support Specialist jobs:
  • Maintain awareness of professional involvement/collaboration with community resources.
  • Created proposal for a community resource liaison position; assisted in developing Facebook site to facilitate community resources for federal clients
  • Developed and implemented a personal recovery plan and help develop and monitor VA wellness and recovery process and community resources.
  • Collaborated with case managers and licensed clinicians to develop and maintain a database of community resources available to clients.
  • Support those enrolled in obtaining individualized goals through building and strengthening of linkages with community resources and family members.
  • Explain eligibility requirements, form completion requirements, community resources for financial assistance, housing and employment opportunities.
  • Assisted clients with reconnecting them with naturally reoccurring community resources so they can live independently.
  • Refer clients to community resources and support services, program eligibility and/or job development placement.
  • Provided emotional support to patients and their families while providing community resources and education.
  • Provided advocacy by linking youth/families to community resources and planning for supportive services.
  • Educate and assist members with utilizing available community resources to assist in recovery.
  • Research available community resources and coach veterans on engaging and utilizing resources.
  • Involved in community outreach programs and provided community resources to all homeless.
  • Assisted persons in recovery from psychiatric disorders to access community resources.
  • Connect and introduce youth/family to community resources in their own community.
  • Assisted individuals access community resources and provided opportunities to increase supports.
  • Identify community resources for peers to assist in their community integration.
  • Collaborate with multiple community resources to provide additional services for clients.
  • Linked clients to additional community resources to increase effectiveness of treatment.
  • Collaborated with community resources, and conducted monthly outreach contracts.

Show More

24. SQL

average Demand
Here's how SQL is used in Support Specialist jobs:
  • Resolved level one support incidents including data analysis using SQL Server.
  • Created and executed SQL statements in both production and development environments.
  • Designed and implementing custom applications using PHP/MySQL/Linux/Apache environment.
  • Created custom SQL-based reports for business intelligence analysis.
  • Repaired and retrieved information from damaged SQL databases.
  • Provided primary support for Microsoft SCCM including building and maintaining the SCCM server, custom SQL queries, and web reports.
  • Developed and maintained standard and custom Crystal Reports, SQL queries, and filters for auditing purposes or end user use.
  • Monitored and managed and installed IIS web servers, SQL servers, cloud based solutions such as Microsoft Online Services.
  • Transitioned into implementation and support of the SQL-based Raiser s Edge as the DOS-based software was phased out of existence.
  • Solved problems ranging from VSAT communication issues to TSQL issues in SQL Server 6.5 through RDP access to each Hotel.
  • Manipulate implementation guides and mapping using SQL language for Ansix12 file transmission as work around until software patches are released.
  • Participated in SQL Server 2000 data transformation project as one of a team of developers writing T-SQL ETL scripts.
  • Supported website written in Java running on Tomcat with an Apache front-end and SQL 2008 R2 as the database.
  • Worked with SQL and Oracle database administrators to resolve complex issues that sometimes ensue after a new code release.
  • Configured mirrored environments, clustered environments, and log shipping in SQL Server to be used for internal testing.
  • Work basic skills with SQL Database queries, general hardware equipment integration and C++/.NET framework software support and troubleshooting.
  • Provided Tier I Software and Database Support, IA Auditing for client data accounts in both proprietary and SQL databases
  • Utilize SQL to verify data integrity, research data flow issues, and assist in building custom reports.
  • Developed custom SQL scripts and bug fixes in C#, VB.net using MSSQL and Oracle databases interchangeably.
  • Administered all Exception Report Forms (ERF's) by either correcting or verifying data in SQL database.

Show More

25. Substance Abuse

average Demand
Here's how Substance Abuse is used in Support Specialist jobs:
  • Facilitate group counseling sessions; mental disorders and substance abuse individuals, Double-Trouble Recovery Groups, and also facilitate Problem-Solving Group.
  • Provide behavioral monitoring, general security within the residential substance abuse treatment facility, and general case management responsibilities.
  • Coordinated and provided community-based substance abuse prevention counseling to teenagers, including AA and Al-Anon support groups.
  • Facilitated and co-facilitated group therapy sessions for juveniles with substance abuse disorders and other behavioral disorders.
  • Worked with various populations including adolescents with substance abuse and psychiatric needs in an inpatient setting
  • Worked extensively with reunification of ex-offenders and families with history of substance abuse.
  • Provided peer-support to individuals diagnosed with major mental illnesses and substance abuse.
  • Support and recovery assistance for clients with substance abuse disorders
  • Facilitated Juvenile Probation Substance Abuse Education courses.
  • Provided support and education as to substance abuse clients and served as a positive role model for all mothers and children.
  • Respond to calls in the community to assess and support individuals experiencing crises related to mental illness and/or substance abuse.
  • Conduct outreach activities to re-engage clients in services, perform groups such as Substance Abuse, Anger Management and Parenting.
  • Engaged with clients individually to help cater to their specific needs and goals regarding mental health and substance abuse treatment.
  • Worked as a patient advocate for an adult outpatient rehab for clients with behavioral health and or substance abuse problems.
  • Assisted potential patients, providers and families with information to access mental health and/or substance abuse services at the center.
  • Conducted financial interviews, and annual updates for mental health, substance abuse, and some intellectually disabled clients/patients.
  • Transport clients to Substance Abuse Outpatient Treatment and other needed services and ensure their safe return to their residence.
  • Traveled throughout Kent County to check client's psychiatric status and stage of recovery if struggling with substance abuse/addiction.
  • Assisted members living with serious mental illness, general mental health and substance abuse needs throughout their enrollment process.
  • Provide physical, spiritual, and emotional support for individuals recovering from substance abuse or have mental illness.

Show More

26. Daily Activities

average Demand
Here's how Daily Activities is used in Support Specialist jobs:
  • Pass medications, preparing meals, assisting with daily activities, accompanying residents to community activities and document daily activities.
  • Carried out individual service plan and documented daily activities and memo any unusual activity that transpired.
  • Participated in the organization and execution of daily activities for personal and environmental interaction.
  • Maintained an organized approach to managing daily activities while juggling multiple demands.
  • Provide enriched daily activities and structure to individuals with intellectual disabilities.
  • Assist and monitor military veteran residents in their daily activities.
  • Coordinated daily activities and employee appreciation awards for field personnel.
  • Document daily activities and any behavioral issues.
  • Reported clinical data of daily activities.
  • Planned and coordinated daily activities.
  • Assisted daily activities and self-encouragement.
  • Assist individuals with disabilities with daily activities such as eating, changing, grooming and hygiene while promoting independence.
  • Assisted managers with daily needs, such as: coordinating daily activities, making travel arrangements, scheduling conferences.
  • Document daily activities and field trips for the clients that are interesting and specific to his/her capabilities and needs.
  • Assisted with all ADL's daily activities bathing dressing grooming oral care, hair styling meal preparation house chores.
  • Provided weekly status reports of printers at location Documented daily activities in excel spreadsheet on shared drive.
  • Supervised all daily activities within the scope of a counterintelligence support team under the ISS-A contract.
  • Assist all residents in activities of daily living and life skills including: simple daily activities.
  • Assist consumers with daily activities, Document Unusual behavior, and Provide light janitorial duties
  • Act as a mentor and a counselor to the students during their daily activities.

Show More

27. Powerpoint

average Demand
Here's how Powerpoint is used in Support Specialist jobs:
  • Assist with preparing estimates to complete individual documents and document packages; gathered documents and prepared PowerPoint presentations.
  • Prepared all PowerPoint presentations required, particularly for key clients, internal and external
  • Created and delivered PowerPoint presentations consisting of reliability statistics to senior management.
  • Coordinated the presentation of Data Acquisition PowerPoint slides to organizational leadership.
  • Operated digital cameras, assisted with filming/editing and PowerPoint presentations.
  • Organize and prepare training materials and PowerPoint presentations for distribution.
  • Created PowerPoint presentations for conferences and potential new customers.
  • Designed and collaborated in development of PowerPoint procedure tutorials.
  • Analyzed statistical information using MS Excel and PowerPoint.
  • Created education manuals for management using Microsoft PowerPoint.
  • Organized presentations through PowerPoint and written publications.
  • Generated PowerPoint presentations for sales.
  • Gather and prepare PowerPoint presentations.
  • Utilized MS Excel, MS Access, MS PowerPoint, and SAP for daily, weekly, and monthly data reporting.
  • Input and feedback from new hires, mentors, development programs, preparing PowerPoint presentations, organizing post peak events.
  • Compile and accurately create extensive quarterly forecasting reports for the sales department including pivot tables, graphs and PowerPoint presentations.
  • Assist in collation of other presentation materials as needed, including preparation of handouts and creations of PowerPoint presentations.
  • Instructed students on the use of software programs such as Achieve 3000, ProQuest, MS Office and PowerPoint.
  • Created client-facing material such as template-driven proposals and presentations using Adobe InDesign, MS PowerPoint, Word and Excel.
  • Created PowerPoint presentations that were presented during team meetings for EHS&S, and disseminated to other centers.

Show More

28. High Volume

average Demand
Here's how High Volume is used in Support Specialist jobs:
  • Performed high volume of data entry of students' personal information with proper confidentiality.
  • Managed a high volume workload within a deadline-driven government call center environment.
  • Coordinated high volume inbound call/email regarding Vignette Story Server product.
  • Processed a high volume of monetary and non-monetary loan transactions.
  • Managed high volume caseload involving sensitive data.
  • Interact with a high volume of center patrons while maintaining confidentiality in all aspects of customer, staff and agency information.
  • Addressed high volume call center support, voice mails and e-mails from global Peregrine customers to address Peregrine database tool issues.
  • Compiled, processed and maintained a very high volume of incoming students' inquiries and applications within deadline on different software.
  • Keyed in a high volume of data using standard office hardware and software and performed other professional responsibilities as assigned.
  • Calculate budgets manually and use appropriate devices while keying in a high volume of data using standard office hardware and software
  • Handled calls with a busy, high volume PBX system and promptly forwarded them to appropriate person among 50 employees.
  • Answer a high volume of incoming calls, schedule appointments for outpatient office and procedure visits and register insurance information.
  • Provided third party agencies with high volumes of information on 1st Financial Bank USA clients upon third party agency request.
  • Prepared and reviewed high volume of various packages for attorneys to be filed with the court maintaining 100% compliance.
  • Maintained high volume pump room consisting of sand filters, UV-sterilizers, bore pump, and wet dry pumps.
  • Served as the primary point of contact for scheduling and messaging for several high volume clinics within the hospital.
  • Process the high volume of incoming emails and paper work submitted from the loan officers and attorneys office.
  • Fielded high volume of incoming calls/chats from tax professionals using H&R Block's tax preparation software.
  • Set up online classrooms, design format for the classroom and handle high volume of customer service calls.
  • Handled high volume incoming and outgoing calls to and from clients regarding their renewals and/or issues.

Show More

29. Suite

average Demand
Here's how Suite is used in Support Specialist jobs:
  • Maintained current information in data system utilizing and becoming proficient with Microsoft Office Suite.
  • Started testing JamfSoftware CasperSuite for enterprise level management of the Macintosh systems.
  • Implemented the first organization desktop management system using WinInstall Desktop Management Suite.
  • Implemented initial installations\configurations of the BA-Insight products suite.
  • Installed custom-made applications and Microsoft Suite packages.
  • Provided end-user support to Physicians, nurses, and medical assistants in learning, troubleshooting and advancing within the Ambulatory suite.
  • Assist students and faculty with Microsoft Office, Adobe CS Graphic Suite, Blackboard, PC/Mac, Scanning and Printer issues.
  • Tutored students on an individual and group basis in computer information system technology, with concentration on Microsoft Office Suite.
  • Worked to make sure that I carried out the best resolution for the consultant that was best suited for her.
  • Create and maintain a suite of web-based alliance governance tools and processes open to all (20,000+) global employees.
  • Conducted Aptitude tests to see what individuals would best be suited for as far as positions within the organization.
  • Provided software support for numerous applications, including the Microsoft Office suite as well as specialized hospital applications.
  • Provide implementation and training of ATI's OASIS Suite of software as well as post go-live floor support.
  • Edited/created a variety of build assets for the 11 international languages we offered using the Adobe Creative Suite.
  • Provide accurate and timely logging of problems and their resolution in the TrueCommerce Support database (NetSuite).
  • Maintain a master suite of web-based partner and project systems for storing quarterly updated information for senior management.
  • Trained users in Soybean and Corn breeding on FTS (Field Testing Suite) applications in Apollo.
  • Work on a daily basis with the Microsoft Office Suite to communicate with fellow technicians and management.
  • Install and configure MS Office 2010 suite and provide technical support for Office 2010 and 2003.
  • Created Oracle Training material relating to Oracle E-BUSINESS Suite Modules using Oracle UPK and Word.

Show More

30. Medical Appointments

low Demand
Here's how Medical Appointments is used in Support Specialist jobs:
  • Monitor and coordinate consumer health needs to include routine and emergency medical appointments, medication acquisition and monitoring.
  • Performed administrative functions by scheduling medical appointments, travel arrangement, medication management and general operations concerning banking.
  • Scheduled and accompanied residents to all necessary medical appointments and documented all pertinent information as required.
  • Organized medical appointments, recreational activities, and transportation as outlined in individual support plans
  • Helped residents with scheduling medical appointments, filling prescriptions, and administering medications.
  • Transported residents to medical appointments and offered assistance in communication with care providers.
  • Manage medical appointments and advocate for the consumer to maintain personal independence.
  • Provided transportation client physical assistance to and from medical appointments.
  • Transport clients to different activity programs and medical appointments.
  • Provided transportation to activities and medical appointments.
  • Accompanied individuals to various medical appointments.
  • Included weekly med boxes, home visits, facilitation of injection clinics, coordination of lab tests and medical appointments.
  • Monitored and dispensed client medications as well as facilitated client visits with health care workers and various medical appointments.
  • Assist Families in all scheduling of dental/medical appointments, as well as provide Spanish translation to monolingual medical providers.
  • Provided transportation to and from medical appointments, courts, shopping, and any other necessary appointments or needs.
  • Arranged lodging and transportation for client and their immediate family members, while clients have scheduled medical appointments.
  • Transported and accompanied residents to critical medical appointments as well as for errands, shopping, and entertainment.
  • Prepared meals, performed light housekeeping, assisted with personal shopping, banking, and medical appointments.
  • Coordinated and provided transportation support to clients for medical appointments, personal need affairs, i.e.
  • Teach budgeting, manage medical appointments, assist in home care, and assist in shopping.

Show More

31. Mac

low Demand
Here's how Mac is used in Support Specialist jobs:
  • Assisted with prior authorization process, and coordinated with other network pharmacies to address customer concerns related to pharmacy benefit administration.
  • Assisted Pharmacy Department in using newly integrated medication storage bins attached to the mobile computer carts within each hospital unit.
  • Offered guidance and collaboration between pharmacists and infusion nurses to ensure continuity of care between mixing and administering chemotherapy.
  • Compiled operating system images for both Mac and Microsoft Windows environments to deploy in a networked environment.
  • Performed telephone coordination, cut manual checks, operated fax machines and operated photocopy machines.
  • Assist pharmacists with order entry, communication to multiple hospitals and researching medication management.
  • Coordinated pharmacy contracts and input information into proper data base for pharmacy claims processing.
  • Ascertain pharmaceutical information including plan coverage and government regulations for prescribed medications.
  • Provide assistance to field service representatives troubleshooting copiers and fax machines.
  • Scheduled appointments, registered patients and distribute sample pharmaceuticals as prescribed.
  • Collaborated with the network group to diagnose and resolve pharmaceutical distribution program
  • Used Macintosh scripting language to program automatic email communications to researchers.
  • Sorted and counted paper money using automatic currency counting machine.
  • Communicated and worked with technicians to resolve machine related problems.
  • Conduct rudimentary computer scans for machines entering a classified area.
  • Retrieve and disburse messages from answering service/machine and facsimile machine.
  • Performed general clerical duties and operated common office machines.
  • Revamped entire Mac platform technical support materials.
  • Checked performance of machinery and equipment.
  • Verified client demographics through pharmacy.

Show More

32. Monthly Reports

low Demand
Here's how Monthly Reports is used in Support Specialist jobs:
  • Compiled investment alternatives information and generated daily and monthly reports for use in marketing products and reinvestment of client assets.
  • Prepare daily/monthly reports that our needed for staff duties and special financial reports/data analysis requested by Executive Management.
  • Optimize the overall functioning of the business by managing daily and monthly reports and effectively storing documentation.
  • Supported supervisors in coordinating and planning U.S. military sporting events and prepared daily and monthly reports.
  • Managed a caseload of 7 for implementation and activities* Created and distributed monthly reports.
  • Prepare recurring monthly reports by entering daily statistical information into Excel spreadsheet.
  • Prepared monthly reports for upper management including Recurs and monthly budgets.
  • Developed and refined policy and procedures for generating monthly reports.
  • Prepare daily/monthly reports and exception reports for Cash Management services.
  • Compiled monthly reports on Government modifications to company contracts.
  • Handled and processed confidential monthly reports and special scheduling.
  • Manage assigned accounts by providing daily/weekly/monthly reports.
  • Generate monthly reports of students serviced in office
  • Prepared monthly reports for Executive Management.
  • Executed operations of daily/monthly reports.
  • Complete daily/monthly reports as assigned.
  • Prepared documentation and monthly reports.
  • Maintain accurate records of cases, data, and input, updating and also updating information for compiling of monthly reports.
  • Prepared approximate 16 monthly reports, i.e., departmental highlights, personnel change notice summaries, attendance records, etc.
  • Maintain and update records, monthly reports, and client files in an ethical and time sensitive manner.

Show More

33. VPN

low Demand
Here's how VPN is used in Support Specialist jobs:
  • Managed and repaired VPN pipelines to ensure customer connectivity and avoid loss of business activity.
  • Reviewed potential software packages for implementation such as VPN connectivity software upgrades.
  • Installed, configured VPN Clients using Name/Password authentication.
  • Supported telecommuter employees with VPN connectivity issues.
  • Provided in-house training for Remote/VPN connectivity.
  • Project manager for VPN/Firewall implementation.
  • Work directly with clients at both practices and labs to establish VPN/SFTP interface connectivity for transmitting test orders and results.
  • Establish and troubleshoot Virtual Private Network - VPN - access to allow remote desktop interaction for users and administrators.
  • Performed password resets, rebuilt VPN connections to ensure full functionality for telecommuters, and repaired email problems.
  • Installed Cisco Software VPN 3.6.3 for remote access, PointSec secure password software to encrypt hard drive.
  • Resolved Remote/mobile connectivity issues (Broadband, 3G/GPRS, RAS, SecureID, VPN, PPTP).
  • Provided assistance to customers through the use of VPN to remotely resolve their issues, if possible.
  • Used point-to-point tunneling protocol to save on long-distance telecommunications costs and to establish a secure VPN.
  • Complete Service Desk requests to configure and turn up ports and set up Juniper VPN accounts.
  • Check and verify MPLS nodes and VPN tunnels throughout WAN from OVO alarm email system.
  • Provide world-class service to our client that encompasses calls from password resets to VPN connectivity.
  • Provided training for new employee orientation for our VPN, LAN and other company programs.
  • Support Remote Access, VPN, Remote Desktop Supported Google Apps and Office 365 Cloud solutions
  • Assisted the user with setting up of VPN access as well as general troubleshooting issues.
  • Installed and provided troubleshooting support of Virtual Private Network (VPN) access software.

Show More

34. Sharepoint

low Demand
Here's how Sharepoint is used in Support Specialist jobs:
  • Maintain all SharePoint Administrative sites for department's global teams, ensuring accurate and timely interchange and availability of information.
  • Maintained electronic documentation and template libraries, supported content creation on SharePoint, and provided editorial support services.
  • Prepared Project Reports daily using Microsoft Word, Excel and SharePoint to input imagery and researches supporting documentation.
  • Provide Internet Information Services Web administration support, administration of SharePoint infrastructure creation of SharePoint sites.
  • Worked with internal consultants on integrating MS Project Professional with SharePoint.
  • Provided SharePoint administrative support to the Service Performance Operations group.
  • Managed project SharePoint site for the purpose of supporting ongoing collaboration
  • Implemented initial installations\configurations of Microsoft SharePoint and FAST search engines.
  • Downloaded Monthly reports from SharePoint and notified Relationship Manager.
  • Collaborated with internal and external users to leverage SharePoint.
  • Deployed Microsoft SharePoint Server installation and administration.
  • Manage and create internal SharePoint Collaboration sites.
  • Document completed procedural daily tasks in SharePoint.
  • Conducted troubleshooting relating to SharePoint issues.
  • Utilized SharePoint for administration tasks.
  • Assist Building SharePoint knowledge base known as the Wiki to build database for other users to help with trouble shooting issues.
  • Worked directly with production clients providing application support\upgrades for the BA-Insight products, Microsoft SharePoint 2010, 2013 and Microsoft FAST.
  • Maintained a very detailed SharePoint database that serves as the single point of reference for all contract and solicitation documents.
  • Provided Tier 1 and Tier 2 support on Operating Systems, Internet Explorer, SharePoint, and Network connectivity issues.
  • Assisted field staff with interpreting policy as well as providing functionality instructions for SharePoint and the Enterprise Content Management System.

Show More

35. Ensure Compliance

low Demand
Here's how Ensure Compliance is used in Support Specialist jobs:
  • Developed and implemented processes to ensure compliance with regulators, maximize efficiency, and minimize exposure.
  • Verify process procedures daily to ensure compliance of finished products and raw materials meet specifications.
  • Obtained required documentation from employers and insurance agencies to ensure compliance with investor guidelines.
  • Participated in projects to add functionality or ensure compliance with industry standards.
  • Evaluate submitted materials to ensure compliance with established program guidelines and policies.
  • Gathered data entry information to ensure compliance within turnaround time standards.
  • Monitored and maintained all producer and agency data to ensure compliance
  • Participate in Organic audits to ensure compliance with certification.
  • Administer two large supervisory programs that ensure compliance with insurance
  • Follow company and federal regulations to ensure compliance.
  • Worked closely with contractors and contracting officers in the resolution of any problems in order to ensure compliance with all regulations.
  • Conducted various safety inspections including fire, food, and building inspections to ensure compliance with safety procedures and regulations.
  • Followed up with patients at 30 days to ensure compliance with their Doctor appointments and downloads on their CPAP machines.
  • Monitor all areas of the facility to ensure compliance with facility rules, policies, procedures, and protocols.
  • Verified documents and reports maintained by each department to ensure compliance with the quality, accuracy, formatting standards.
  • Lead inventory within the store and ensure compliance with company guidelines, while maintaining detailed and accurate inventory records.
  • Developed and conducted training programs for hiring managers to enhance their interviewing skills and ensure compliance with appropriate laws.
  • Review XBRL documents to ensure compliance in the areas of accuracy, consistency and completeness of data tagging.
  • Review grant proposals, financial reports, and progress reports from grantees to ensure compliance of the award.
  • Provided consultation services to small community-based child care facilities to ensure compliance with state child care regulations.

Show More

36. Outbound Calls

low Demand
Here's how Outbound Calls is used in Support Specialist jobs:
  • Coordinate doctor appointments and payment guarantees by liaising with international providers* Inbound and outbound calls using telecommunications system.
  • Initiate outbound calls and receive inbound calls to delinquent customers soliciting payment arrangements and resolving problems.
  • Performed quality control of inbound/outbound calls.
  • Provided customer service to Health insurance members, answered inbound calls, made outbound calls, transferred calls to correct departments.
  • Process Arise admissions: inbound/outbound calls, process emails, enter data into database, take part in Live Informational Sessions
  • Make inbound and outbound calls to body shops, lawyers and hospitals to verify or obtain federal tax ID numbers.
  • Handled heavy volume Inbound/Outbound calls for mortgage accounts on current, default and mortgage accounts in foreclosure.
  • Handle over 80 outbound calls and provide one-call resolution for both patients, dietitians and nursing staff.
  • Make outbound calls to clients to complete phone interviews and update client information using the FLORIDA system
  • Place outbound calls to notify borrower when additional documents are needed and to follow-up on status.
  • Handled inbound and outbound calls to customers regarding their PCI Compliance status for their merchant processor.
  • Performed a variety of tasks involving placing outbound calls in attempt to collect a debt.
  • Managed inbound and outbound calls relating to customer concerns as well as various health initiatives.
  • Team support specialist assist clients with outbound calls, coach and develop agents with technical support
  • Take inbound calls and Make Outbound calls for Homeowners Insurance, Payoff and Employment Verification Inquires
  • Assisted with outbound calls to advise patient of the order placed and to confirm delivery.
  • Handled fraud calls (inbound and outbound calls, agent and customer fraud).
  • Answered 30-40 inbound and outbound calls regarding: program policies, enrollment and compensation.
  • Concerned and reliable patient advocate who supported patient initiatives via inbound and outbound calls.
  • Handle inbound / outbound calls to provide information regarding IBC's Medicare insurance products.

Show More

37. External Customers

low Demand
Here's how External Customers is used in Support Specialist jobs:
  • Investigate and correct errors resulting from the processing of paper documents directly impacting internal and external customers and financial institutions.
  • Provided exemplary customer service by maintaining and developing relationships with internal and external customers, typically via phone and/or email.
  • Provided accurate and timely information for assigned product lines and therapeutic areas in hospital products to internal and external customers.
  • Contract preparation, dispute resolution; invoice reconciliation and research via Direct contact with client teams and internal/external customers.
  • Communicate to both internal and external customers any requested information related to products serviced or that will be serviced.
  • Established customer support protocols to provide outstanding issue resolution to internal and external customers for B2B solution.
  • Provide customer service/telephone support to internal and external customers for resolution of software and hardware application problems.
  • Handled responsibility for time critical decisions on the matters immediately affecting internal and external customers.
  • Assisted internal and external customers and clientele with related business and coordination of assigned courses.
  • Maintained and developed relationships with internal and external customers via phone and/or electronic communication.
  • Provide outstanding support and build successful long-term relationships with both internal and external customers.
  • Communicated with internal/external customers and management on research results for legal and audit purposes.
  • Corresponded with internal and external customers as well as management and senior level executives.
  • Maintained conference room schedule and ensured meeting preparations were accomplished for internal/external customers.
  • Provided web-ex training to internal and external customers for all NextGen applications.
  • Provide over-the-phone support to the organization's internal and external customers.
  • Communicated with internal and external customers regarding invoice questions or discrepancies.
  • Trained internal and external customers in invoice submission requirements and procedures.
  • Communicate contract policy and best practices to internal and external customers.
  • Provided customer service support to internal and external customers as needed.

Show More

38. CPR

low Demand
Here's how CPR is used in Support Specialist jobs:
  • Provide direct care to Autistic Individuals* Make appointments/ File documents* Administer medication/ Medication certified* CPR/First Aid* Personal Restraint Technique
  • Performed individuals emergency protocol and/or First Aid and/or CPR and/or secure necessary emergency medical assistance as needed.
  • Customized first aid and CPR training for on-campus department, community businesses and non-profit organization.
  • Trained in motivational interviewing, HIPAA regulations, CPR certified, emergency preparedness, suicide awareness, and team building.
  • Attended training in self-defense, CPR, First Aid, medication administration and hygiene practices in washing and bathing.
  • Maintained employee competency dates (CPR, CNA, NVCI) and scheduled re-certification classes.
  • Maintain current and updated licenses and CPR/First Aid training as well as other required training.
  • Complete ongoing training including CPR, OIS, First Aid, and Blood Borne Pathogens.
  • Provided training to new employees on the use of Vista and CPRS database systems.
  • Completed American Red Cross Adult First Aid/CPR on 8/16/13, valid for two years.
  • Delegated nursing trained and Red Cross certified in CPR and first aid.
  • Certified CPR, First Aid, Defensive Driving & Medical Tech.
  • Level 1 Medication Aide, CPR certified, and CPI certified.
  • Maintained CPR and First Aid requirements to provide a safe environment.
  • Completed training in medication administration, CPR, and first aid.
  • Trained in CPR, Enhanced supervision, and Behavior Modification techniques.
  • Train CPR and 1st Aid to prospective and current foster parents.
  • Trained in CPR, intro to wraparound and mandated reporting.
  • Administer medications, First Aid, and/or CPR as needed.
  • Certified to do CPR and other life saving techniques.

Show More

39. Problem Resolution

low Demand
Here's how Problem Resolution is used in Support Specialist jobs:
  • Coordinated problem resolution tasks with Customer Support Services Manager, support specialist, and/or other departments to ensure timely resolution.
  • Provided customer service to commercial accounts including problem resolution, document research, document deficiency resolution and customer draw requests.
  • Maintain communication with internal and external customers in order to achieve problem resolution in a timely and effective manner.
  • Provide technical and procedural advice, assistance and problem resolution to OfficeMax branch and headquarters associates.
  • Provided phone/email problem resolution as first line of support for application clients including follow-up and documentation.
  • Supported other technicians with technical advice and problem resolution for residential and hospitality clients.
  • Troubleshooted and escalated complex problems to the proper Information Systems department for problem resolution.
  • Documented issues and solutions to ensure adequate internal communication of problem resolutions.
  • Visited customer sites when hands-on assistance was required for problem resolution.
  • Utilized a trouble ticket system for tracking customer interactions and problem resolution
  • Perform installation, configuration and problem resolution for workstation hardware.
  • Trained customer to use proper escalation contacts for problem resolution.
  • Conducted problem resolutions using diagnostics and requested tracking tools.
  • Perform problem resolution for those accounts whenever deemed necessary.
  • Performed troubleshooting/problem resolution on telephone systems and related applications.
  • Provided problem resolution for any product lost in shipping/receiving.
  • Engaged technical and managerial resources for problem resolution.
  • Provide exceptional customer experience with problem resolution.
  • Participated in special projects and problem resolution.
  • Utilize problem resolution skills toward customer satisfaction.

Show More

40. Staff Members

low Demand
Here's how Staff Members is used in Support Specialist jobs:
  • Conducted all required security training for all staff members with no security lapses or incident reports generated during deployment.
  • Work closely and cooperatively with other Clinical Staff members to effectively assist Clients.
  • Accompanied housing specialists staff members with daily appointments associated with consumer services.
  • Documented progress notes/incident reports and communicated shift updates to other staff members.
  • Communicate information to staff members, physician offices, and patients/caregivers.
  • Managed and documented emergency situations and notified appropriate staff members.
  • Provided database management and assisted faculty and staff members.
  • Created and maintained student academic and behavioral records and communicated that information with students, parents, and fellow staff members.
  • Coached and mentored 40 staff members with constructive feedback and a deep interest in their long-term career growth and success.
  • Attended monthly staffing's to discuss individual cases and to give feedback to other staff members when ideas were needed.
  • Maintain residence and ensure it is a clean and safe environment for the individuals supported and other staff members.
  • Answer the telephone and respond to q questions from fellow staff members, citizens, and other third-party callers.
  • Facilitated Walden University faculty and staff members with technical support in the learning management system (LMS) platform.
  • Assembled, installed and configured 50 new desktop, and laptop units for staff members using Norton Ghost 7.5.
  • Worked with physicians and staff members to isolate, diagnose and resolve hardware, network, and application issues.
  • Be responsible for copying and collating large quantities of material for use by staff members and for litigation cases.
  • Supervised and train other staff members and arrange for employee training by scheduling training or organizing training material.
  • Cross training other staff members, interns, and outside contractors to ensure consistency and enhance problem solving.
  • Support internal/external staff members with various issues involving both the Mac and PC platforms in a multimedia environment.
  • Assisted staff members with RPOW travel forms and getting service members booked for BOQ rooms on base.

Show More

41. HR

low Demand
Here's how HR is used in Support Specialist jobs:
  • Advanced skills and knowledge through regularly scheduled internal training, and practical application in order to efficiently and effectively provide support.
  • Maintain confidentiality of records relating to clients' treatment and collecting information about them through interviews and observation.
  • Verified loan approvals and information to sales specialist throughout the nation and provide notifications directly to dealerships.
  • Assisted in reconciliation of any problematic areas causing reporting errors through operating systems and customer reporting.
  • Achieved superior levels of customer satisfaction through the timely and effective management of individual inquiries.
  • Monitored network status and capacity of servers, analyzing performance data and managing bandwidth thresholds.
  • Delivered support for implementation, maintenance and training for computer systems throughout Pittsburgh region.
  • Ensured positive client experiences through high quality service and communication thereby attaining client retention.
  • Prepare and process deposits through scanner, recording document images using specialized machinery.
  • Provided 24x7 on-call support, resolving product defects through research and inter-departmental collaboration.
  • Expanded coworker loyalty through excellent customer service relationships and efficient resolution of disputes.
  • Formulate and implement processes and procedures for tracking hardware from requisition through retirement.
  • Implemented new partnerships between community members and educational facilities through active community involvement.
  • Provide extensive customer support and guidance throughout implementation process of GolfNow systems.
  • Process loan modification files and monitor borrower from application through permanent modification.
  • Manage customer expectations through use of negotiation, diplomacy and clear communication.
  • Exercised flexibility within the classroom addressing students' needs through special accommodations.
  • Managed escalated issues through resolution while maintaining satisfaction with the partners.
  • Planned or organized investigation assignments and follow through to completion.
  • Performed administrative duties and processed information through the ChildTrax database.

Show More

42. Special Needs

low Demand
Here's how Special Needs is used in Support Specialist jobs:
  • Help individuals with special needs Filled out progress and activity reports Filed incident reports
  • Provide disability services including special adaptations and strategies for special needs students.
  • Provided quality person-centered services and support to individuals with special needs.
  • Provide community and recreational activities for individuals with special needs.
  • Assist the special needs clients with their day to day existence within the home environment and transport them to their workshop.
  • Assisted in managing financial budgets, daily activities, educational programs, and psychiatry and doctor appointments of special needs persons.
  • Assist special needs adults with daily & life skills in group home setting; adherence to protocols, rules and regulations.
  • Collaborate with the stakeholders, such as community leaders in effort to improve services and supports for individuals with special needs.
  • Imparted behavior support, life skill instruction, implementation of daily and long range lessons and consulted with special needs team.
  • Assist families in connecting to resources and supports that will help them meet the special needs of their adopted children.
  • Provide day-to-day support, direction and guidance to an assigned Special Needs client and /or various clients with special needs.
  • Assist special needs clients with the teaching of Goals like, money management, housekeeping, and community services.
  • Chaired WRAP groups -Assisted inmates on the Special Needs Unit one on one -Participated in weekly planning and training meetings
  • Collaborated with parents and staff to handle student behavioral problems, learning disabilities, special needs and social problems.
  • Provided care to patients with special needs; anything from helping them to live independently to physical therapy.
  • Assisted classroom teaching staff in implementing instructional activities designed to meet the educational needs of special needs students.
  • Work with the Special needs population, teach and help consumers with day to day skills and activities
  • Provide support to special needs students with Individual Education Plan(IEP) goals and objectives.
  • Certified by the State of Ohio to provide assistance to individuals with special needs throughout Delaware County
  • Perform a company representative role for clients with special needs to ensure accurate orders every time.

Show More

43. CRM

low Demand
Here's how CRM is used in Support Specialist jobs:
  • Assisted in the development and release of customized applications revolving around CRM and mobile implementations.
  • Reviewed documentation for completeness and accuracy and advised CRM of additional information required.
  • Clarify initial ticket titles/symptoms; documenting resolution in AutoTask CRM software.
  • Provide support to Customer Relationship Managers (CRM) processing loan applications for modification, repayment plans, and other options.
  • Continue to develop the knowledge-base of all FAQs, CRM tools, system guides, and training materials.
  • Developed Microsoft Dynamics as the company standard CRM for pipeline management resulting in 15% increased monthly retention.
  • Mastered troubleshooting 3 CRM tools with the highest First Call Resolution in my group (95%).
  • Used CRM to log customer complaints, enter work orders for kiosks, and notify service technicians.
  • Created Clarify or Dovetail CRM tickets and sent to appropriate teams when applications or network are down.
  • Maintain effective communication with borrowers, CRM, underwriters, lenders and other loan process support specialists.
  • Receive, investigate, test, and document trouble tickets from clients using automotive CRM software.
  • Removed out-of-date paperwork, and other documents from the CRM database that were no longer needed.
  • Handled partner inbound email and phone lines; Updated CRM daily to maintain partner database integrity.
  • Implemented Cisco CRM to organize, automate, and synchronize business processes to drive sales performance.
  • Provided international, bilingual, remote support for Sugar CRM Software, a web-based CRM application.
  • Process documents to support CRM's and Underwriters in helping customer's to save their homes
  • Tracked, responded to, and resolved issues using CA Service Desk Manager CRM system.
  • Performed data analysis and reports regarding both client educational data and our internal CRM data.
  • Respond to customer product and service inquiries via telephone, CRM ticket and live chat.
  • Generate modification term for non-HAMP loans for the CRM to disseminate to the customer.

Show More

44. Medication Administration

low Demand
Here's how Medication Administration is used in Support Specialist jobs:
  • Assure consumers obtain appropriate medical care, Obtained and maintained medication administration certification and perform all delegating nursing functions as prescribed.
  • Documented all daily activity, pertaining to client activity, personal outcome goals, behavior and medication administration.
  • Verified self medication administration accuracy; assisted residents with social inclusion and achieving person centered goals.
  • Assist mentally and physically handicapped individuals with daily hygiene, meal preparation, and medication administration.
  • Assisted mentally handicapped individuals in their everyday routines including medication administration, bathing, and cleaning
  • Direct Care* Prepared meals, assisted with medication administration, and completed light housekeeping.
  • Develop a working knowledge of medications and maintain records of medication administration.
  • Assist developmentally disabled clients with every day living, including medication administration.
  • Carry out all treatments and medication administrations prescribed by physician.
  • Administered medication and maintained accurate charts documenting medication administration.
  • Administer routine medications according to Medication Administration Procedures.
  • Ensured and executed proper medication administration.
  • Monitor the administration of medication administration.
  • Assisted with medication administration as needed.
  • State Certified in Medication Administration.
  • Assist clients with activities of daily living * Light housekeeping * Meal Preparation * Medication administration * Wound Care * Community inclusion
  • Assist residents with meal preparation, supervise medication administration, transport residents to and from appointments and grocery shopping.
  • Assist residents with activities of daily living such as preparing meals, doing laundry, and medication administration.
  • Assist in transfers, mobility, hygiene, dressing, medication administration, and translating.
  • Assisted clients in medication administration, hygiene, diet, and daily activities.

Show More

45. Hipaa

low Demand
Here's how Hipaa is used in Support Specialist jobs:
  • Maintain confidentiality of patient information in accordance with HIPAA guidelines.
  • Provided documentation of all study activity * Followed HIPAA regulations
  • Handled confidential materials in accordance to HIPAA regulations.
  • Adhered to all confidentiality requirements ensuring HIPAA compliance.
  • Demonstrated confidentiality according to HIPAA guidelines.
  • Demonstrated experience with HIPAA regulations.
  • Maintained confidential information under HIPAA.
  • Attended IRB committee meetings and training sessions in order to keep up to date in FDA regulations and upcoming HIPAA regulations.
  • Implemented idea for HIPAA compliant letters that were sent to more than 95,000 members in 2003 which protected members' PHI.
  • Maintain compliance with the organization's confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA).
  • Adhere to all relevant information according to the HIPAA LAW, which is in accordance with company policies and procedures.
  • Established guidelines for HIPAA compliance in accordance with the ARRA of 2009, PHI and HITECH for covered entities.
  • Collaborated with team members to successfully implement training programs for staff including OSHA, HIPAA and OIG Compliance training.
  • Followed and enforced the strict standards of confidentiality according to the HIPAA and the Clean Desk Policy.
  • Maintain a high level of confidentiality in compliance with HIPAA rules and regulations in all communications.
  • Work within HIPAA guidelines and regulations to secure the privacy and confidentiality of patient records.
  • Recognize and adhere to CMS, JCAHO and HIPAA requirements when creating an office account.
  • Organize and file documentation to meet minimum standards and HIPAA requirements; submit background checks.
  • Provided support to Medical facilities to help them and their EHR systems be HIPAA compliant.
  • Store, document and transfer images as needed in accordance to HIPAA regulation.

Show More

46. IP

low Demand
Here's how IP is used in Support Specialist jobs:
  • Provided licensed banking team with sales presentations, marketing materials and account opening procedures to strengthen overall financial relationships with clientele.
  • Provided stabilization services on a crisis basis to prevent placement disruptions by participating in the rotation of the emergency after-hours phone.
  • Participated in changes, incident & problem management, escalation management in support of Technical Operations and Command Center Operations.
  • Develop, market and present match activities that offer participants a variety of opportunities for group interaction and agency affiliation.
  • Led company workshops focusing on maintaining provider relationships, as well as discovering solutions in dealing with problematic providers.
  • Traveled domestically and internationally to deliver training to local marketing communications and IT personnel as well as distributor principals.
  • Provided timely and comprehensive reports and recommendations for participation in the program based on assessments of each individual volunteer.
  • Gained experience in working in customer relationship case management model in Loss Mitigation Department of large financial institution.
  • Provided clients with recovery-based support, self-help strategies, housing resource referrals, social skill-building and community participation.
  • Support the entire store operation from managing inventory and processing shipments to quality assurance and everything in between.
  • Complete documentation in accordance with Health Information Service requirements while maintaining client confidentiality in accordance with HIPPA policies.
  • Used necessary protocols to perform administrative procedures to obtain and secure needed equipment and permits for battalion missions.
  • Assessed consumer progress regularly and participated in all assigned consumer meetings, providing required written and verbal reports.
  • Researched and processed multiple payment types using correct method to provide cashiering department proper application instructions.
  • Review documentation; participate in training and continuing education and any other duties assigned by supervisor.
  • Developed relationships with various community organizations in order to participate in social and networking events.
  • Participate in support documentation, testing new updates and identifying data or usability issues.
  • Worked closely with Customer Relationship Managers and Underwriters to provide customers with status updates.
  • Performed team oriented roles as designated by multiple supervisors directly reporting performance goals daily/weekly.
  • Performed cost analysis on proposed compensation adjustments and strategies for decision making for leadership.

Show More

47. Apple

low Demand
Here's how Apple is used in Support Specialist jobs:
  • Transitioned industrial control reporting applications between Apple and Microsoft environments.
  • Contracted to: Apple Computer, Inc. * Provided telephone hardware and software technical support for employees of Apple Computer worldwide.
  • Headed up and managed the installation, set up, tagging, and inventory of all new Apple equipment and machines.
  • Free Operation System recovers and hardware repairs with their laptops, mobile phones, Apple or Android devices and misc.
  • Help create the energy and excitement around Apple products, providing solutions and getting working products into customers' hands.
  • Provided tier 1 support to Apple's IT department and worked as liaison between customer and desktop support staff.
  • Investigated packages that were missing as well as re route them to updated addresses or back to Apple.
  • Educated customers of various ages and backgrounds how to use their Apple products to meet their needs.
  • Facilitated in-store training workshops for customer assistance with Apple and Android devices, products and software updates.
  • Provided customer service and telephone support for apple computers and hardware, troubleshooting all generations and models.
  • Assisted in IT troubleshooting for Apple products, including iPhone, iPad, and MAC computers.
  • Handled account security calls (forgotten Apple ID passwords, unauthorized purchases, etc.).
  • Completed Apple Certification as well as Enhanced Skill Certification by Franklin Covey customer service training.
  • Provided desktop support to 300 employees, which included support of Apple hardware and software.
  • Performed troubleshooting and repairs on Apple products and services, including iPhone and iPad.
  • Learned and supported new technologies, which included iPhone and other Apple products.
  • Produced new business accounts to generate new revenue for the Apple Business Team.
  • Provided refunds and reimbursements to customers according to Apple's policies and procedures.
  • Headed up workshops on how to use both Android and Apple mobile devices.
  • Served as primary Apple support resource for all of East Coast Site Support.

Show More

48. Citrix

low Demand
Here's how Citrix is used in Support Specialist jobs:
  • Prepared and accepted invoices for payment using a government database system along with CITRIX METAFRAME System.
  • Resolved software and browser related problems within terminal server and CITRIX platforms.
  • Manage Citrix and Terminal Server environments.
  • Used multiple applications such as: App-V and Citrix aiding in form control and housing central files to promote accuracy.
  • Service support specialist for desktop applications, Citrix network management and local level one support for hardware and network structures.
  • Provided support for users on Citrix and Windows based servers via phone and remote access in a high-volume environment.
  • Use of Remote Desktop Access, ASG Cloud and Citrix for online access to programs to perform duties.
  • Provide support for Citrix based thin client applications, Java within web browser based applications.
  • Administered multiple servers, including Citrix, Windows 2003/2008, Exchange, BES and related.
  • Experience with remote access, RSA SecurID support, and Citrix Access Gateway.
  • Maintain UNIX systems and backups, Citrix farm, HP plotters and printers.
  • Maintain Citrix farm, SUN workstations, and SUN servers hosting Oracle.
  • Create users and set rights in a Microsoft and Citrix environment.
  • Assisted with the Citrix implementation of a global time tracking system.
  • Supported Microsoft Windows, Microsoft Office, Citrix MetaFrame, LAN.
  • Implemented ADP software at remote sites in Terminal server/Citrix environments.
  • Have some training in Excel, Citrix and Microsoft word.
  • Provided support for Windows Terminal Services as well as Citrix.
  • Supported for Terminal Services and Citrix including Thin Clients.
  • Installed Citrix Receiver (ICA) and XenAppWeb.

Show More

49. Treatment Plans

low Demand
Here's how Treatment Plans is used in Support Specialist jobs:
  • Presented cumulative, comparative records relating to client activities to a team of professionals in order to accurately modify treatment plans.
  • Worked closely with an interdisciplinary team to establish treatment plans, milieu management, low-level interventions and care coordination.
  • Participated in interdisciplinary treatment meetings to assist with the development of patient specific treatment plans.
  • Monitor symptoms, assist in assessment treatment plans development; educate team recovery & rehabilitation.
  • Performed monitoring, evaluation, and recording of individuals progress and developed treatment plans accordingly.
  • Worked independently on creating all consumers Individual treatment plans and entering plans into computer.
  • Developed and implemented treatment plans in collaboration with psychologist and lead clinical coordinator.
  • Participated in development of treatment plans collaboratively with families and treatment team.
  • Collaborated with therapists on treatment plans with observations made during intervention sessions.
  • Implemented treatment plans and behavior plans as established by an interdisciplinary team.
  • Provided individual and group psychotherapy and implemented treatment plans.
  • Developed treatment plans while providing therapeutic interventions from goals.
  • Provided behavioral interventions through specific goal-oriented treatment plans.
  • Develop treatment plans and complete treatment recommendations.
  • Implement behavioral and psychiatric rehabilitation treatment plans.
  • Formulated strategic and developmental treatment plans.
  • Implemented treatment plans designed by therapist
  • Complete assessments; formulate individual treatment plans and record progress notes, behavioral notes and other paperwork pertaining to the client.
  • Assisted with treatment plans; treatment plan reviews; patient assistance programs; outcomes; authorization overrides; follow-ups and referrals.
  • Conducted Applied Behavioral Analysis (ABA) programming to assist children in reaching their developmental goals set in their treatment plans.

Show More

50. Insurance Companies

low Demand
Here's how Insurance Companies is used in Support Specialist jobs:
  • Partnered with associated departments, foreclosure counsel, investors and mortgage insurance companies on efforts and arrangements.
  • Communicate with insurance companies and underwriters for approval or inquire about a potential policy.
  • Created and maintained electronic forms and endorsements for several large insurance companies.
  • Obtain and verify authorizations from insurance companies utilizing available websites and tools.
  • Verify benefit eligibility and bill to the correct insurance companies.
  • Verify insurance coverage via direct contact with insurance companies.
  • Filed insurance notification documentations with the independent insurance companies.
  • Request prior authorization for medications from insurance companies.
  • Verified data with insurance companies, patient telecommunication.
  • Send out titles to members/dealerships/insurance companies/branches.
  • Called insurance companies, representing health care providers from across the country, to gather detailed information on medical claim statuses.
  • Answered patient inquiries; handled communication between insurance companies, patients, doctors, call centers, and medical assistants.
  • Worked with the Contracting and Credentialing department to ensure clinics and providers were credentialed with all the major insurance companies.
  • File liability liens at four surrounding area County Courthouses for hospital, to ensure payment from liability insurance companies.
  • Act as liaison between medical facility, insurance companies, law offices, and patients to address all concerns.
  • Act as a patient liaison between treatment facilities and insurance companies by securing authorization for specific levels of care.
  • Run the Patient Assistance Program and obtain benefit and eligibility information from insurance companies on all patients receiving treatment.
  • Checked claim statuses, called insurance companies to verify insurance payments, also used websites for further information.
  • Operated with insurance companies to resolve customer claim & billing issues; resolved accounting & invoicing issues
  • Work closely with the Insurance Verification Department to ensure procedures are approved through various insurance companies.

Show More

20 Most Common Skill for a Support Specialist

Customer Service18.8%
Technical Assistance10.4%
Technical Support10.2%
Data Entry8.1%
Phone Calls6.9%
Mental Health Services5.4%
Windows XP5.3%
Troubleshoot4.7%

Typical Skill-Sets Required For A Support Specialist

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
14%
14%
2
2
Technical Assistance
Technical Assistance
7.7%
7.7%
3
3
Technical Support
Technical Support
7.6%
7.6%
4
4
Data Entry
Data Entry
6%
6%
5
5
Phone Calls
Phone Calls
5.1%
5.1%
6
6
Mental Health Services
Mental Health Services
4%
4%
7
7
Windows XP
Windows XP
4%
4%
8
8
Troubleshoot
Troubleshoot
3.5%
3.5%
9
9
Crisis Intervention
Crisis Intervention
2.8%
2.8%
10
10
Independent Living
Independent Living
2.7%
2.7%
11
11
Setup
Setup
2.1%
2.1%
12
12
Internet
Internet
2%
2%
13
13
Personal Care
Personal Care
2%
2%
14
14
Active Directory
Active Directory
1.7%
1.7%
15
15
Office Supplies
Office Supplies
1.7%
1.7%
16
16
Support Services
Support Services
1.6%
1.6%
17
17
Peer Support
Peer Support
1.5%
1.5%
18
18
Developmental Disabilities
Developmental Disabilities
1.5%
1.5%
19
19
Medicaid
Medicaid
1.5%
1.5%
20
20
Computer System
Computer System
1.4%
1.4%
21
21
Special Projects
Special Projects
1.3%
1.3%
22
22
Medical Records
Medical Records
1.2%
1.2%
23
23
Community Resources
Community Resources
1.2%
1.2%
24
24
SQL
SQL
1.1%
1.1%
25
25
Substance Abuse
Substance Abuse
1.1%
1.1%
26
26
Daily Activities
Daily Activities
1%
1%
27
27
Powerpoint
Powerpoint
1%
1%
28
28
High Volume
High Volume
1%
1%
29
29
Suite
Suite
0.9%
0.9%
30
30
Medical Appointments
Medical Appointments
0.9%
0.9%
31
31
Mac
Mac
0.9%
0.9%
32
32
Monthly Reports
Monthly Reports
0.9%
0.9%
33
33
VPN
VPN
0.9%
0.9%
34
34
Sharepoint
Sharepoint
0.8%
0.8%
35
35
Ensure Compliance
Ensure Compliance
0.8%
0.8%
36
36
Outbound Calls
Outbound Calls
0.8%
0.8%
37
37
External Customers
External Customers
0.8%
0.8%
38
38
CPR
CPR
0.8%
0.8%
39
39
Problem Resolution
Problem Resolution
0.7%
0.7%
40
40
Staff Members
Staff Members
0.7%
0.7%
41
41
HR
HR
0.7%
0.7%
42
42
Special Needs
Special Needs
0.7%
0.7%
43
43
CRM
CRM
0.7%
0.7%
44
44
Medication Administration
Medication Administration
0.7%
0.7%
45
45
Hipaa
Hipaa
0.7%
0.7%
46
46
IP
IP
0.7%
0.7%
47
47
Apple
Apple
0.6%
0.6%
48
48
Citrix
Citrix
0.6%
0.6%
49
49
Treatment Plans
Treatment Plans
0.6%
0.6%
50
50
Insurance Companies
Insurance Companies
0.6%
0.6%

29,512 Support Specialist Jobs

Where do you want to work?