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Support Specialist skills for your resume and career

Updated January 8, 2025

7 min read

Quoted Experts

Jennifer Richardson Ph.D.,

Claire Strom Ph.D.

Below we've compiled a list of the most critical support specialist skills. We ranked the top skills for support specialists based on the percentage of resumes they appeared on. For example, 16.2% of support specialist resumes contained customer service as a skill. Continue reading to find out what skills a support specialist needs to be successful in the workplace.

15 support specialist skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how support specialists use customer service:

Provide exceptional customer service to participants and families/caregivers
Performed customer service interaction ensuring appointments were scheduled for individual patients in their respective clinics and with clinic services and/or consultants.

2. Patients

Here's how support specialists use patients:

Perform clinical reviews on assigned patients, using approved criteria from the State of California Medi-Cal/Medi-Care guidelines.
Performed therapeutic ultrasounds and assisted patients with exercises or stretches provided by licensed physical therapist.

3. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how support specialists use mental health:

Qualified mental health associate coordinating with child and family therapists, providing behavioral support to intensive community treatment level service clients.
Provide one-one mental health intervention to children or adolescents with developmental behavioral ADD/ADHD and serious emotional, mental and physical disorders.

5. Peer Support

Peer support occurs when people come into contact with the specific purpose of giving and receiving knowledge, experience, emotional, social, or practical support related to their common goals. Peer support offers a personal level of insight by sharing similar life experiences. The general objective is to bring people together to exchange experiences to support each other.

Here's how support specialists use peer support:

Established positive collaborative relationship with local peer support center, referring clients and assisting in their participation efforts.
Visit assisted living facilities as Peer Support Specialist with Therapy Dog

6. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how support specialists use data entry:

Performed administrative activities including data entry into a reporting platform, reconciliation, and dividend and interest payment calculation and processing.
Performed comprehensive document management functions, including organizing project materials, reviewing / editing spreadsheets and metadata, and data entry.

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7. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how support specialists use technical support:

Provide technical support and troubleshooting assistance with customers primarily over the phone and through electronic communication.
Provided office, administrative, personnel and basic technical support services to internal and external customers.

8. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how support specialists use troubleshoot:

Communicated with other departments to troubleshoot any issue with technology, equipment, safety or facility maintenance.
Utilize various systems to troubleshoot and educate customers about device capabilities and other product offerings.

9. Substance Abuse

Here's how support specialists use substance abuse:

Facilitate group counseling sessions; mental disorders and substance abuse individuals, Double-Trouble Recovery Groups, and also facilitate Problem-Solving Group.
Provide behavioral monitoring, general security within the residential substance abuse treatment facility, and general case management responsibilities.

10. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how support specialists use community resources:

Maintain awareness of professional involvement/collaboration with community resources.
Created proposal for a community resource liaison position; assisted in developing Facebook site to facilitate community resources for federal clients

11. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how support specialists use cpr:

Performed individuals emergency protocol and/or First Aid and/or CPR and/or secure necessary emergency medical assistance as needed.
Customized first aid and CPR training for on-campus department, community businesses and non-profit organization.

12. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how support specialists use phone calls:

Assisted applicants with admissions process to Virginia Commonwealth University by answering phone calls and emails thus providing counseling to diverse populations.
Respond to incoming telephone calls, provide information and or crisis intervention and produce written documentation.

13. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how support specialists use support services:

Coordinated problem resolution tasks with Customer Support Services Manager, support specialist, and/or other departments to ensure timely resolution.
Case Management & primarily responsible for provision of Community Support services for consumers with serious mental illness in community settings.

14. PowerPoint

Here's how support specialists use powerpoint:

Assist with preparing estimates to complete individual documents and document packages; gathered documents and prepared PowerPoint presentations.
Prepared all PowerPoint presentations required, particularly for key clients, internal and external

15. Home Health

Here's how support specialists use home health:

Home health care and community inclusion services for individuals with physical and developmental disabilities.
Schedule nurses, home health aides, physical therapists, speech therapists, and occupational therapists for daily visits.

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What skills help Support Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on Support Specialist resumes?

Jennifer Richardson Ph.D.

Professor, Purdue University

Always the soft skills - they stand out I think first and foremost regardless of where you are coming from and where you are going to. Without the ability to communicate, collaborate, facilitate, and problem-solve it is tough to succeed in today's environment. Experience is also key no matter the position; without prior experience to demonstrate the skills you are indicating you have trained for it is hard for those doing the hiring to know if you have learned the skills or if you have learned and experienced (or applied) those skills. Students should seek out opportunities to apply their skills while still working through their program. I believe going forward with K-12 educators we will see that those that have training or professional development with teaching at a distance will go a long way. Before COVID-19 hit we were already planning a new offering for virtual instruction licensure, it is now garnering a lot of attention.

What Support Specialist skills would you recommend for someone trying to advance their career?

Claire Strom Ph.D.

Rapetti-Trunzo Chair of History, Rollins College

Gaining more facility with computers will always be beneficial-as we have all found out during the pandemic. Generally, however, I encourage students to use a gap year to have adventures and do things out-of-the-ordinary. Students are focused on their trajectory for all their lives and a gap year provides an unusual opportunity to do something different. In my experience, such adventures always prove fruitful and helpful, although it is never clear how until they are over. Thus, I would suggest AmeriCorps, VISTA, teaching abroad, and other related activities.

What type of skills will young Support Specialists need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a Support Specialist stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What hard/technical skills are most important for Support Specialists?

Robert Vinaja Ph.D.

Assistant Professor of Computer Information Systems, Texas A&M University San Antonio

-Programming.

-Understand algorithms and data structures.

Do you want to know more?

List of support specialist skills to add to your resume

The most important skills for a support specialist resume and required skills for a support specialist to have include:

Customer Service
Patients
Mental Health
Social Work
Peer Support
Data Entry
Technical Support
Troubleshoot
Substance Abuse
Community Resources
CPR
Phone Calls
Support Services
PowerPoint
Home Health
Mental Illness

Excellent Interpersonal
Excellent Organizational
Crisis Intervention
Basic Math
HR
Customer Support
Technical Assistance
Meal Preparation
Developmental Disabilities
Payroll
HIPAA
Medication Administration
Computer System
SQL
SharePoint
Problem Resolution

Technical Issues
First Aid Training
Medicaid
Telephone Calls
Inbound Calls
Customer Inquiries
Outbound Calls
Mac
Customer Issues
Help-Desk Support
IP
POS
Windows XP
Medical Appointments
QA
Hippa

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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