Support specialist jobs in Johnson City, TN - 98 jobs

JOB TITLE: Software Support Analyst Tier II FLSA STATUS: Non-Exempt DEPARTMENT: Public Sector REPORTS TO: Team Lead TRAVEL: 5-10% travel required The valued candidate will be responsible for providing front-line technical support to clients for our proprietary software applications used in government system implementations. The candidate must possess strong technical, troubleshooting and customer service skills. The candidate will work in a small team of other Support Analysts and will report to the team lead. ESSENTIAL DUTIES & RESPONSIBILITIES: * Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients. * Build and maintain effective relationships with team members, management, in-house software developers and clients. * Identify, troubleshoot and resolve application issues. * Communicate and escalate issues that cannot be resolved to the appropriate team member(s). * Document all reported issues and task details; analyze gathered data. * Deploy and provide training on software applications to new clients and new versions to current clients. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): * High school diploma or equivalent * Two (2) years related experience * Must have a proficient understanding of computer and technical concepts * Must have strong troubleshooting skills * Must have strong verbal and written communication skills * Ability to prioritize workload and manage multiple responsibilities effectively PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): * Associate's degree or higher from a college or university is preferred

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Join a USA Today Top 100 Workplace & Best in KLAS Team! Enrollment & Intake Specialist Pay Range: $23.00-$25.00 per hour | Schedule: Monday- Friday 8:00am-4:30pm | Location: Boone, NC Work Where Excellence is Recognized At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a "Best in KLAS" revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers-and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day. Your Role: Essential, Rewarding, Impactful As an Enrollment Specialist, you have the unique opportunity to advocate for patients and their families, while working hand in hand with hospital personnel to determine eligibility for Medicaid, Social Security Disability, and various County programs. We are looking for you to act as liaisons between government entities and patients to secure funding for healthcare services. What You'll Do: Determine patient's eligibility for state, federal, or county programs. Maintain case load, uphold productivity standards. Develop and maintain processional relationships with hospital staff, patients, and state workers. Prepare documents, ensure accuracy and completion. Adhere to and support organizational standards, policies, and procedures. Perform other duties as assigned. What We're Looking For: Bachelor's Degree preferred. High School Diploma or equivalent required Exceptional customer services skills Demonstrates problem solving and case management skills. Proficient with technology such as phone systems, computers, Microsoft software applications such as Word, Excel, Outlook, etc. Excellent written and verbal communication skills Knowledge of Medicaid, Social Security Administration, and County Social Service programs An understanding of HIPAA and HITECH patient confidentiality laws to protect the patient, client, and company. Knowledge of major hospital systems and healthcare environment Bilingual (English & Spanish) Why You'll Love RSi: Competitive pay with ample opportunities for professional growth. Onsite position with a stable Monday-Friday schedule. Collaborative, performance-driven environment with expert leadership. Mission-driven work supporting essential healthcare services. Recognition as a nationally respected leader in healthcare revenue management. Physical Requirements: Requires prolonged sitting, standing, and walking. Requires eye-hand coordination and manual dexterity enough to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Requires lifting papers or boxes up to 15 pounds occasionally. Work must be performed inside the hospital or facility. Travel to other offices and/or client facilities may be required. What to Expect When You Apply: Our hiring process is designed to find exceptional candidates. Once your application is received, you'll receive an invitation to complete an initial skills assessment. This step is essential: completing this assessment promptly positions you for an interview and demonstrates your commitment to excellence. We believe in creating exceptional teams, and this process ensures that every member at RSi has the opportunity to thrive and grow. Ready to be part of something special? Apply now and join our team!

JOB SUMMARY / DESCRIPTION The Technical Support Analyst provides support to ECRS customers by troubleshooting and resolving a broad range of application issues using remote support, documenting tickets, and identify bugs. RESPONSIBILITIES * Provide excellent technical support to ECRS customers by providing the fastest possible resolution while maintaining empathy, courtesy, and professionalism. * Provide troubleshooting and root cause analysis services to ECRS customers with a current Support contract. * Monitor support issues to report software inefficiency and trends. * Analyze and support technical documentation. * Work closely with the Team Leads, Escalation Manager, Development, QA, Sales, and other teams to ensure that we are delivering overall superior products and support to our customers. * Model professionalism through conduct and attitude. * Provide identification, prioritization, and resolution of customers' technical support issues. * This position requires that you work at least 3 quarterly after-hour on-call shifts. QUALIFICATIONS * Intellectually curious, hardworking, ethical, and energetic - thrives on solving problems. * Live in Boone or near Boone and are willing to work in office 5 days a week. * Basic IT skills and a genuine love for technology. * Experience with technical help desk procedures, customer service, or retail operations. * Basic knowledge in at least one of the following: installing, operating, testing, planning, and configuring relevant technologies. * Intermediate to advanced root cause analysis and troubleshooting skills. * Experience with PC hardware/software repair and correction. * Basic understanding of retail environments and operations. * Strong work ethic, professional attitude, and a team player. * Strong written, verbal, and personal communication skills. * Top-tier customer service skills with a drive to produce high-quality work. * Ability to manage multiple priorities with flexibility to meet changing needs. * Technical certifications are a plus: Qualified Integrated Reseller, CompTIA A+, CompTIA ITF, CompTIA Network+. * Proficiency in Spanish is a plus. ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES. ABOUT ECRS: ECRS is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individuals. Geographically situated in the heart of the Blue Ridge Mountains, ECRS offers the unique opportunity high-tech career in a resort college town setting. The ECRS family is made up of energetic, outgoing professionals who love what they do for a living. They are courteous, knowledgeable people who strive for excellence in everything they do. ECRS employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions. We believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, sexual orientation, disability, age, political affiliation, or national origin.

Job DescriptionCaregiver Needed: Support for an Adult Client - Kingsport, TN Pay Rate: $16/hour Schedule: Monday, Wednesday, Friday | 9:00 AM to 1:00 PM (or 9:30 AM to 1:30 PM) We're looking for a dedicated and caring caregiver to provide long-term companion care for a female client in Kingsport, TN. The ideal caregiver will offer consistent support, empathy, and reliability to help maintain the client's comfort and independence. Client Overview: Clear-minded and enjoys meaningful conversation and companionship Wheelchair-bound; requires assistance with transfers and mobility support Assistance needed with feeding and occasional transportation for doctor's appointments and short outings May need caregiver to accompany during vacations for continued support Qualifications Minimum 1 year of caregiving experience (professional or personal) with total-care or mobility-limited clients Physically capable of performing safe transfers and hands-on care CPR/First Aid certification required Reliable transportation and proof of insurance Must pass a background check Dependable, patient, and compassionate communicator If you're compassionate, dependable, and committed to providing respectful and supportive care, we'd love to hear from you. Hiring info: We're looking for private helpers/ caregivers for clients on Herewith, a free online platform that makes getting hired and paid as a private caregiver fast and easy. Here's what we provide: ✔️ Free background checks for all applicants ✔️ A professional helper profile to apply for jobs easily ✔️ Real-time job notifications for opportunities in your area ✔️ Convenient mobile app (Helper: Jobs on Herewith) to manage your clients, hours, and payments Once your Herewith helpers profile is set up, you'll receive instant notifications for new job postings and have the flexibility to apply with just one tap. Plus, be the first to take advantage of one-time tasks, a new way to make money helping others. Get started today and make a meaningful impact in your community! Learn more about Herewith at *****************************

The Infrastructure Technology Support Technician provides technical and professional IT support across the organization, including user account management, server and network administration, user and manufacturing computer repair and configuration, end-user training, and proactive system monitoring. This role ensures reliable IT operations and helps position technology as a service-driven partner to the business. KEY RESPONSIBILITIES: Maintain and support PCs, printers, modems, switches, routers, infrastructure wiring, and other IT-related equipment across office and manufacturing environments. Administer VoIP telephone systems, including user setup, feature management, voicemail, and phone security. Provide one-on-one user training and ensure compliance with company policies. Create and maintain user accounts across multiple systems, including Active Directory and cloud-based business applications. Manage and prioritize end-user support requests through the Help Desk ticketing system. Install, configure, and perform appropriate repairs to hardware, software, and peripherals in line with technical specifications. Diagnose and resolve technical issues by reviewing manuals, consulting forums, and working directly with end users. Collaborate with other Corporate IT members and 3 rd party vendors to design, implement, and maintain company-wide IT strategies and standards. Promote and drive adoption of standardized infrastructure, business systems, and best practices. Identify and act on opportunities to improve IT efficiency, responsiveness, and cost-effectiveness. Deliver IT services with a customer-focused, service-oriented approach to internal and external stakeholders. KEY SKILLS AND COMPETENCIES: Strong troubleshooting and problem-solving skills across PC, server, and network systems, including wired and wireless infrastructure (Cisco/Ubiquity preferred). Experience with system administration, server management, and cloud services (Microsoft 365 / Azure). Ability to translate technical solutions into user-friendly guidance and provide top-tier end-user support. Demonstrated ability to prioritize, track, and resolve multiple IT tasks in a fast-paced manufacturing environment, including on-call support for off-shift issues. Business-focused, customer-oriented service mentality with high integrity, self-motivation, and proactive thinking. Proficiency with Help Desk ticketing systems, monitoring tools, and IT documentation. Strong written and verbal communication and interpersonal skills; ability to mentor and train users. Ability to work safely around manufacturing equipment and maintain a professional and responsive service presence. EDUCATION AND EXPERIENCE REQUIREMENTS: Post-secondary education in a related field preferred but not required. Minimum of three years of experience supporting IT equipment, including PC support, network administration, and system/server management; experience in a manufacturing environment preferred. Hands-on experience with: Microsoft Active Directory, Windows Server and Win Client OS VMware or another Hypervisor, and virtual server management Linux (Ubuntu Linux, Oracle Linux, Red Hat, etc.) Microsoft 365 tenancy Azure, AWS, OCI or other cloud infrastructure Ring Central or other VoIP telephony Demonstrated success in delivering business value through IT-enabled solutions. Strong project management skills with the ability to oversee multiple initiatives simultaneously. Proven vendor management experience. Experience in operations, customer service, supply chain, or other business functions outside of IT is desirable. WORKING CONDITIONS/OTHER: Full Time, Salary Non-Exempt, 40+ hours per week, Monday - Friday On-call availability for off-shift issues as required. Occasional travel to other facilities may be required. This job works both in a normal office environment and in the plant with some exposure to noise, dust, and machinery. Approximately 60% / 40%. Sitting/standing, free to move around, some repetitive movements (i.e., keyboarding) Sustained visual concentration on numbers, policy documents, etc. while viewing small areas such as monitors and small screens. Maintains up-to-date knowledge of federal and state employment law, compliance, trends, new technologies and best practices in areas of responsibilities. This position description is not intended to be an exhaustive list of all duties, responsibilities and competencies required of this position. Employees are held accountable for all aspects of the job, which are subject to change at any time. An individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

JSA is currently hiring for a Policy Support Specialist on our Support Staff team. Our support staff play a vital role in the day-to-day activities of the company. Candidates with basic computer skills, a high attention and detail and those excited to be a part of team JSA are encouraged to apply. AGENT FOCUSED AND SOLUTION DRIVEN INSURANCE THINKING SINCE 1981 About Us: Jackson Sumner & Associates (JSA), a family owned and operated company, is an Excess and Specialty Lines Broker that began in 1981 in Boone, North Carolina. Current Chairman, Wayne Sumner, started JSA with just one other employee and focused on Police Professional in North Carolina. Today the company is led by our President & CEO, Danielle Wade, Wayne Sumner's daughter, has grown to over 80 employees, and has expanded our ability to write in North Carolina, South Carolina, Virginia, Georgia, Tennessee, and Maryland. JSA currently has offices located in Boone, NC and Richmond, VA and offers a wide range of products including property, casualty, automobile, garage, professional and personal lines. JSA is committed to quality service for our brokers and strong underwriting for our companies. Not only does our advanced technology set us apart from our competitors, so do our people; we have some of the best in the industry! Position Description: The Policy Support Specialist role is responsible for entering data into the computer operating system to generate documents for agents and companies. Must be able to effectively communicate and maintain excellent customer service to agents and companies. Must possess the ability to work within a team environment and coordinate processes. Essential Responsibilities: Process policies, binders, endorsements, audits, filings, DNOC's, and cancellations as delegated. Maintain group email accounts as delegated. Maintain a professional relationship with internal staff, retail agents and companies via written and phone communication and maintain excellent customer service to agents and customers Participate in weekly staff meetings Other duties as assigned Minimum Qualifications: High school diploma or equivalent Must possess strong verbal and written communication skills Must possess basic computer knowledge and skills Must possess the ability to work within a team environment and coordinate processes Ability to maintain strict confidentiality Must be able to prioritize and manage multiple tasks with various deadlines Benefits of Working at Jackson Sumner & Associates: Medical, Dental and Vision Offerings 401k Wellness Incentives In-house gym, Zen room and exercise classes Paid Vacation, Holidays, personal/sick time

Join Our Team - You were made for MORE Are you looking for MORE time providing care? MORE work/life balance? MORE mission-driven work? AMOREM is seeking a qualified Grief Support Specialist to join our team. The Grief Support Specialist (GSS) provides grief support to hospice patients, family members of hospice patients and community members that have sustained the death of a loved one or close friend. Grief support is provided through individualized plans of care including grief focused mailings, periodic support phone calls, monthly calls, grief support sessions, individual counseling, grief support groups and social support grief events. The GSS also provides grief education and grief focused crisis response in the community as requested/needed. What AMOREM Offers You Competitive pay Dedicated clinical coach from your first day of employment Supportive clinical leadership always available to you Professional growth opportunities, including: Education assistance Mentorship and leadership development Nursing development programs and hospice certifications Comprehensive benefits package including: Employer-paid programs (EAP, wellness, life insurance, long-term disability) Excellent medical, dental, and vision options Generous paid time off (PTO) - accrual increases with tenure Requirements Requirements ESSENTIAL DUTIES & RESPONSIBILITIES: · Maintaining IBA and Monthly To Do report contacts, and plan of care updates, according to the plan of care · Complete initial bereavement assessment contact within 4-6 weeks · Provide grief counseling and support services to hospice served individuals and community members · Promote upcoming bereavement events within the community · Attend IDG · Provide grief education and presentations in the community, as needed · Facilitate adult, adolescent, and child grief support groups, as assigned · Assist with planning Good Mourning Children's Grief Camp, leading activities, as assigned · Attend and/or facilitate Good Grief Meal once per month, providing fellowship and grief support to attendees · Collaborate with school personnel to provide grief education and grief support to students and faculty, as assigned · Network with community school counselors, social workers, local non-profits, senior centers, churches, and child-related agencies regarding grief support needs KNOWLEDGE, SKILLS & ABILITIES: · Knowledge of grief and loss, grief education, grief counseling techniques and therapeutic modalities · Ability to complete timely and accurate documentation MINIMUM QUALIFICATIONS: Education: · Master's degree in social work, psychology, or human service degree. ·Experience: · Experience in bereavement preferred Licensures & Certifications: (if applicable): · LCSWA/LCSW PHYSICAL DEMANDS: · Visual acuity to read written documentation and computer tasks · Speech and hearing skills necessary for telephone interaction and face to face contact · Ability to sit as required to perform duties · Ability to stand, bend and lift an average of 30 pounds · Manual dexterity with the ability to manipulate office equipment and complete written documentation · Ability to walk, squat, kneel, climb and balance SPECIAL REQUIREMENTS: · Must have an automobile with required insurance coverage and state driver's license

Title Description- Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department's compensation plan. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies. General Work Tasks (Illustrative Only) - Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; Explains nature of temporary assistance benefit programs and determines reasons and need for assistance; Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability; Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; Computes assistance plans; Determines the need for and amount of allowances for special circumstance items; Evaluates such social factors as education, work experience, and levels of social functioning; and Evaluates employability of clients and explores potential sources of income. Knowledge, Skills, and Abilities: Knowledge- Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skills- Skill in operating a personal computer and the associated office and agency software. Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations. Education and Experience- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.Special Requirements:Must pass criminal records, driving records and central registry checks along with a drug screen. Must be willing to work emergency shelter during natural disasters and weather events.

Title Description- Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department's compensation plan. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies. General Work Tasks (Illustrative Only) - Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; Explains nature of temporary assistance benefit programs and determines reasons and need for assistance; Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability; Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; Computes assistance plans; Determines the need for and amount of allowances for special circumstance items; Evaluates such social factors as education, work experience, and levels of social functioning; and Evaluates employability of clients and explores potential sources of income. Knowledge, Skills, and Abilities: Knowledge- Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skills- Skill in operating a personal computer and the associated office and agency software. Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations. Education and Experience- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.Special Requirements:Must pass criminal records, driving records and central registry checks along with a drug screen. Must be willing to work emergency shelter during natural disasters and weather events.

JOB TITLE Direct Support Specialist/Tennessee All Direct Support Specialists have the primary responsibility to support individuals with Intellectual and Developmental Disabilities in their achievement of the highest level of independence. The Direct Support Specialist will provide this support via education, instruction and support of persons served. * Support the person to achieve and exercise their individual choice and preferences. * Teach the person decision-making skills and selection of realistic options. * Encourage the person to make informed choices, including decisions regarding his/her services. * Encourage the person to become a responsible citizen in his/her community of choice. * Provide supervision and guidance to the person for skills needed to take ownership with daily living skills and personal support needs. * Ensure the health and safety of the person and person's belongings at all times. * Follow procedures to report any suspicion of abuse, neglect, and/or exploitation. Adhere to applicable Protection from Harm policies and protocols. * Be very knowledgeable of all aspects of the ISP (Individual Support Plan) including special programs/plans (behavior, nutrition, safety, etc.) and immediately notify the supervisor of any needed changes to the ISP. Implement any and all special plans as trained. * Ensure the Health Passport is accurate and on the person (or staff's person) at all times. * Recommend any needed changes in goals/outcomes and risks (health or otherwise). * At all times, treat the individual as an adult exhibiting the highest level of dignity and respect. In addition to primary responsibilities, Direct Support Specialists will be expected to perform duties in other areas as described on the job description as needed. EDUCATION AND EXPERIENCE: Education: High School Diploma/GED preferred with applicable experience. Licensure: Valid Tennessee driver's license Class D, F Endorsement. Eligible for FH drivers' insurance. Certification: N/A Experience: Experience in intellectual, developmental, and/or mental health disabilities preferred, according to the populations served. Knowledge/Skills: Verbal/written communication skills. Ability to maintain composure in difficult situations. Ability to safely operate 15-passenger van or other vehicle as assigned. Knowledge of adaptive/medical and/or production/maintenance equipment. Required Training: Successful completion of all training within required time frames. Primary responsibilities will be in of the following areas: Residential, Community Services, and Employment Services MAJOR DUTIES AND RESPONSIBILITIES: 1. Must be flexible with schedule and assignments. 2. Provide transportation in compliance with FH Transportation policies. Maintain a safe driving record, appropriate license and eligibility to provide transportation. May include but is not limited to doctor appointments, social and recreational activities and work. 3. Implement and document outcomes of individuals in ISPs. 4. Complete required documentation thoroughly, accurately and daily or as assigned. 5. Encourage individuals to follow doctor prescribed diets and document accordingly. 6. Know where individuals are at all times and provide supervision to keep them safe and healthy as outlined in ISPs. 7. Positioning and Transfer duties as identified in the ISP: Changing positions, transfers to bed/in bathroom/vehicle, assistance with ambulation. 8. Medication administration duties as identified in the ISP, guidelines, and MAR (Medication Administration Record). Counting medications as assigned to residential staff on a monthly basis. Staff will strive for no medication errors. Staff will count controlled meds at every shift change with the identified staff and report any discrepancies immediately to their supervisor. 9. Make safety a priority by identifying and responding to safety issues. Properly report any situation that could jeopardize individual's health or safety. 10. Attend and participate in regularly scheduled staff meetings and inservices and individual program planning staffings, as needed. 11. Communicate pertinent information with supervisor in a timely manner. 12. Maintain positive and professional working relationships with others involved in a person's service delivery including families. 13. Maintain appropriate and professional appearance for job duties. 14. Take care of FH property. Report any incidents or concerns. 15. Maintain all required training for position. 16.Follow Attendance & PTO protocol for ID Division. 17. All other duties as assigned. Specific to Residential * Assist with daily living activities including personal hygiene as identified on the Individual Support Plan (ISP). Personal hygiene activities include but are not limited to: assistance with brushing and flossing teeth, care of nail, shaving, bathing, use of deodorant, dressing/undressing, routine skin care, and toileting. * Meal preparation duties as identified in the ISP and under possible direction of a dietician: Meal planning, purchase of nutritional foods, cooking, serving and clean up Laundry duties as identified in the ISP: Washing and folding laundry. * Ensure home is clean and free of odors. Duties include assistance with mopping, vacuuming, dusting, stripping beds, cleaning bathrooms and kitchen, organizing drawers, closets and cabinets. * Must assist person with duties as identified in ISP. * Counting residents' money with other assigned staff at shift change and reporting any discrepancies to Residential Manager and Incident Management Coordinator. Specific to Community Services * Provide day services to promote community inclusion and membership which includes assisting persons with planning meaningful and educational activities based on their goals//outcomes, interests and talents, and preferences. * Explore volunteer opportunities with persons supported and assist them with volunteer activities as they choose. * Assist with daily living skills/needs as outlined in the person's ISP or as indicated as a need throughout service delivery. This includes but is not limited to personal hygiene, community safety, mealtime safety, medication administration, health maintenance, community awareness, and other skills necessary for the individual to become fully and successfully integrated into his/her community of choice. * Assist persons with making purchases while in the community per the ISP. Ensure any change is correct and secure receipts as instructed and per division's Personal Funds Management protocol. Maintain copies of receipts. Specific to Employment Services * Assist persons in making informed decisions regarding their desire and interest in community employment through the provision of meaningful exploration opportunities. * Ensure that individuals have had education, experience and exposure to the same array of jobs as other people in the community. * Facilitate meaningful discussions about employment and assist persons in exploring their understanding of work, motivation to work, likes and dislikes regarding work. Assist in the acquisition, retention or improvement of skills that will support the person in pursing and achieving community employment. * Provide on the job training and/or support to persons in the community to maximize the potential for his/her success in community employment. Monitor the person's work to make sure the task/assignment is done correctly. Provide prompts/reminders as needed to the individual to help him/her be successful PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: 1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. 2. Exercise necessary cost control measures. 3. Maintain positive internal and external customer service relationships. 4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. 5. Plan and organize work effectively and ensure its completion. 6. Demonstrate reliability by arriving to work on time and utilizing effective time management. 7. Meet all productivity requirements. 8. Demonstrate team behavior and must be willing to promote a team-oriented environment. 9. Represent the organization professionally at all times. 10. Demonstrate initiative and strive to continually improve processes and relationships. 11. Follows all Frontier Health rules, policies and procedures as well as any applicable laws and standards.

Working Title Administrative Support Specialist - General Tutoring Location Boone, NC Position Number N07466 Department Student Learning Center - 202120 Information Minimum Qualifications Graduation from high school and one year of related office and operational management experience; or an equivalent combination of education and experience. License/Certification Required Essential Job Functions Individuals in this position will provide operational and communications support for the Student Learning Center's general tutoring services during select hours within the academic year. This position reports directly to the Tutoring Coordinator of University Tutorial Services. Tutoring Operations and Procedures * Support the smooth operation of tutoring services for both in-person and online students. * Assist with scheduling, onboarding, and coordination of student employees, including tutors and front desk staff. * Manage attendance, time-tracking, and related reporting, ensuring accurate records and timely communication. * Respond to tutoring requests and help assess service demand through usage data. * Assist with general operations as needed, utilizing relevant service platforms and tools. Student and Customer Service * Foster a welcoming, supportive, and professional learning environment. * Provide responsive support and customer service to students, tutors, and staff while maintaining confidentiality and FERPA compliance. * Assist with communication workflows, including correspondence, feedback collection, and team documentation. * Support promotional and outreach efforts to increase awareness of tutoring services, including class visits, materials, and digital campaigns. Other * Provide general operational support to the Student Learning Center. * Actively participate in unit-specific staff meetings and professional development opportunities. * Perform other related duties as assigned. University Tutorial Services, as part of the Student Learning Center, aims to provide support for a varying population of students at Appalachian State University. Through the resources of Tutoring Services, the Student Learning Center matches the foundation of knowledge each student possesses, strengthens their ability and levels of confidence, and assists students in navigating learning in higher education. Through appointment-based and drop-in sessions, University Tutorial Services provides an array of tutoring opportunities for students to utilize and empower themselves. The University Tutorial Services Administrative Support Specialist is a non-student temporary position for the 2026 year. This role is responsible for contributing to the daily operations, customer service, supervision support, and administrative workflows of University Tutorial Services. This position averages 20 hours per week, with primarily on-site work and limited remote flexibility. Evening hours (4:00-8:00 p.m., Monday-Thursday) are required. Preferred Qualifications * Not enrolled at Appalachian State University (required). * Prefer work experience related to tutoring services, operational management, customer service, or related fields. * Strong interpersonal and communication skills; able to relate to diverse learners and personality types. * Highly organized, detail-oriented, and committed to supporting student success. * Ability to work independently and collaboratively within a team. * Experience supervising, delegating tasks, or supporting student employees is preferred. Work Schedule/Hours Work schedule and hours are variable from 10-30 hrs per week based on workload. This position averages 20 hours per week, with primarily on-site work and limited remote flexibility. Evening hours (4:00-8:00 p.m., Monday-Thursday) are required. Months will be between August and May. Number of Hours Per Week 10-30 Number of Months Per Year 9 Mandatory Staff No Physical Demands of Position To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Hiring Range $19.00-$23.00 Pay will be commensurate with applicant competencies, budget, equity and market considerations. Posting Details Information Posting Date 12/11/2025 Closing Date 02/02/2026 Open Until Filled No Applicant Pool Preference External (Post on the Web) Special Instructions to Applicants For a complete application, please apply and submit all below-required documents electronically through Appalachian State University's Job Board: * Cover Letter * Resume * List of three professional references with contact information included Quick Link *********************************************** Posting Number 201500913P

Description: Purpose: Recovery Support Specialists must be organized, personable, and capable of balancing the needs of multiple patients as well as their healthcare providers and insurance representatives to address barriers that will ensure the patient can navigate their recovery experience by demonstrating the following skills: active listening, service orientation, social perceptiveness, critical thinking, time management, active learning, good judgment and decision making, verbal communication skills, and ability to monitor for progress and needed interventional actions. Duties: The Recovery Support Specialists will act as an integral member of the ReVIDA Recovery multidisciplinary team by supporting patients in obtaining their individualized goals, by building and strengthening linkages with community resources and family members by deliberately organizing patient care activities and sharing information among all the participants concerned with a patient's care to achieve safer and more effective care. The Recovery Support Specialists will assist individuals in opioid use disorder treatment in developing a service plan, referrals, and linkage, ensuring the patient has access/continuity of care throughout the mental health and primary care system, ensuring each patient has resources to acquire medication, has transportation for appointments, and attends appointments. The Recovery Support Specialists will ensure individuals have access to psychosocial rehabilitation, support, employment, and housing options while encouraging the individual to utilize community/natural supports to assist in managing substance use disorders. Physical, Emotional Demands, and Work Conditions: Work is sedentary and ambulant with occasional physical exertion (lifting 30 or more pounds, walking, standing, etc.) ability to support patient weight in case of emergency or disability requiring assistance. Must be able to see, stoop, sit, stand, bend, reach, and be mobile (whether natural or with accommodation). Quality of hearing (whether natural or with accommodation) must be acceptable. Must be able to communicate both verbally and in writing. Must be able to relate to and work with mentally and physically ill, disabled, emotionally upset, and hostile patients. Must be emotionally stable and exhibit the ability to display coping skills to deal with multiple situations. Risk of exposure to infections, bloodborne pathogens, and other potentially infectious materials or contagious diseases. For this reason, "Universal Precautions" must always be followed. The employee should understand, support, and comply with the established workplace violence, ADA, EEOC, and Corporate Compliance program and commit to worker safety, health, and patient safety. Subject to work schedule and shift changes. Supervision/ competency evaluations: Supervision and competency evaluations are provided through facility monitoring activities, direct observation, staff meetings, in-services, management meetings, individual meetings, Employee Improvement processes, reporting, interactions, strategic planning, outcomes, and annual competency review. Competencies: Substance Use Care Coordination supports the patient's medical, behavioral health, and other health care needs through the facilitation of necessary referrals to help meet the overall biopsychosocial needs of the patient. This includes addressing needs beyond the patient's medical status and issues such as unstable housing, food insecurity, childcare, and other social determinants of health. Referrals are documented and tracked. Additionally, the Recovery Support Specialists assists individuals in addressing any barriers to completing recommended referrals, such as transportation issues, and documents these interventions and outcomes. Care coordination includes communicating the patient's needs and preferences at the right time to the right people by sharing and securely using the information and providing practical and comprehensive care to the patient. This role requires referrals to community programs and services and appropriately documenting and tracking referrals and outcomes. The Care coordinator collaborates and documents all efforts to help the member address any barriers to access to appropriate community-based referrals. Care Coordination includes the appropriate use of and facilitation of referral to various community-based support modalities, including consideration of referral to 12-step and other self-help programs, peer recovery services, social service agencies, and other community-based resources appropriate to the member's recovery. Organizes and participates in interdisciplinary care planning that consists of at least monthly meetings of the multidisciplinary treatment team (including all relevant medical and behavioral health care professionals involved in providing and coordinating the member's care) and documents this collaboration appropriately. The Recovery Support Specialists, in participating in the interdisciplinary treatment team meeting, will review the patient's complete medical record (including urine drug screens and laboratory tests), discuss the current status of the patient's progress toward meeting their goals as specified in their plan of care, assist in addressing any barriers toward the individual's progress in meeting their identified treatment goals as well, as the actions which the treatment team will undertake to address those barriers. The Recovery Support Specialists will participate in identifying any new problems and goals and modification of the IPOC action plan accordingly. Other duties, as assigned. Effectively addresses and documents all barriers to completing any community-based referrals and patient needs. Tracks and maintains accurate and thorough documentation of referrals in the patient's medical record. Creates an Individualized Plan of Care (IPOC) in collaboration with Multidisciplinary Treatment Team, utilizing the required Department of Medical Assistance Services (DMAS) template, within 30 days of admission. Promptly reviews and updates the Individualized Service Plan (ISP) at 90-day intervals and Individualized Plan of Care (IPOC) every 30 days as required. Organizes and participates in interdisciplinary care planning with the treatment team at least monthly. Effectively collaborates with all members involved with providing and coordinating patient care. Creates Individualized Aftercare Plan and Discharge Plan with collaboration from Multidisciplinary Treatment Team members. Demonstrates thorough understanding of all Department of Medical Assistance (DMAS) of Virginia Addiction Recovery Treatment Services (ARTS) program requirements and Office Based Opioid Treatment (OBOT) guidelines; seeks clarification or guidance if unsure. Maintains attention to detail, actively proofreads and edits written communication & patient documentation. Effectively directs and organizes daily responsibilities & workflow. Establishes and maintains appropriate boundaries with patients, treatment team, and colleagues. Applies knowledge and experience to solve problems; consults with others as needed. Listens attentively and proactively asks questions for clarification as needed. Works in collaboration with Multidisciplinary Treatment Team members Requirements: Recovery Support Specialists Requirements: Experience: One year of previous experience working with SUD/OUD/BH populations required Special Requirements: Knowledge of the disorder process of substance use disorders, dual diagnoses, opioid use disorder, and recovery support services required. Licensure: Tennessee: RN, LPN, CMA, MSW, BSW, or Equivalent. Virginia: RN, CSAC, CSAC-R, CSAC-A, BSW, or Equivalent Must be registered with the Board of Virginia Special Requirements: Knowledge of applicable State Code of Regulations and 42 Code of Federal Regulations (CFR) Part 2. Compliance with accepted professional standards and practices; Ongoing adherence to the NAADAC Code of Ethics and any other applicable Codes of Ethics for their respective profession. Continuing Education & Professional Licensing/Certification Requirements: The employee is expected to participate in appropriate continuing education as requested and required by their immediate supervisor. In addition, the employee is expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. The employee must attend mandatory educational programs and maintain current professional certifications as delineated above in their state, in good standing. While this job description is intended to reflect the job requirements, management reserves the right to add or remove duties from jobs when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Furthermore, they do not establish an employment contract and are subject to change at the employer's discretion.

JOB TITLE: Software Support Analyst Tier II FLSA STATUS: Non-Exempt DEPARTMENT: Public Sector REPORTS TO: Team Lead TRAVEL: 5-10% travel required The valued candidate will be responsible for providing front-line technical support to clients for our proprietary software applications used in government system implementations. The candidate must possess strong technical, troubleshooting and customer service skills. The candidate will work in a small team of other Support Analysts and will report to the team lead. ESSENTIAL DUTIES & RESPONSIBILITIES: Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients. Build and maintain effective relationships with team members, management, in-house software developers and clients. Identify, troubleshoot and resolve application issues. Communicate and escalate issues that cannot be resolved to the appropriate team member(s). Document all reported issues and task details; analyze gathered data. Deploy and provide training on software applications to new clients and new versions to current clients. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): High school diploma or equivalent Two (2) years related experience Must have a proficient understanding of computer and technical concepts Must have strong troubleshooting skills Must have strong verbal and written communication skills Ability to prioritize workload and manage multiple responsibilities effectively PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): Associate's degree or higher from a college or university is preferred

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Classification Title Administrative Support Specialist (Lead in Acad Dept or Admin with Budget Function) Working Title Administrative Support Specialist Location Boone, NC Job Category 6 Position Number 021231 Not Eligible for Visa Sponsorship VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S Department Theatre & Dance - 265350 Primary Purpose of Position The Lead Administrative Assistant provides lead administrative support to the Chair, faculty, and staff of the Theater & Dance Department. Minimum Qualifications Graduation from high school and one year of related office experience; or an equivalent combination of education and experience. Diplomas or degrees must be received from appropriately accredited institutions. License/Certification Required Essential Job Functions The Department of Theatre and Dance provides courses and programs leading toward liberal arts degrees and teacher certification as well as courses that provide the general student population with an opportunity for integrated learning through the arts. The Administrative Support Specialist is responsible for performing a wide variety of administrative and office support functions for the chair and faculty in the Department of Theatre and Dance. The range of responsibilities includes, but is not limited to: * Serve as the lead administrative support to the department * Order supplies and materials for the department. * Work with third-party vendors in arranging and securing royalty contracts for theatrical productions produced in the department's co-curricular production program. * Prepare and monitor various types of budgets. Communicate with the Department Chair and field all inquiries * Manage payroll for student employees, staff, and work-study. * Assist with scholarship administration * Attend and take minutes for department faculty meetings. * Assist search committees with travel arrangements, reimbursements, scheduling etc. for candidates who have applied for positions. * Provide training for student workers, and community service volunteers. * Maintain all budget and financial responsibilities, policies and procedures for the department. Keep department chair informed of all budget matters * Serve as the liaison between the Department, the Dean's Office, Registrar's Office, and other offices across campus. Knowledge, Skills, & Abilities Required for this Position * Substantial knowledge and ability to use a Macintosh or PC and software processes, particularly Excel, Google forms/sheets, Chrome River Travel, P-Card Bank system, and Yomart purchasing. * Due to the great amount of work with the faculty, students, and the public, this person must have excellent written and verbal communication skills and be comfortable working with the public. * Ability to follow directions, multitask, work independently, apply basic computational knowledge, organize, and be proficient in Microsoft Office is critical. * Strong financial acumen. * This position requires a person who is self-directed but works well in a team. * This person must also be able to set priorities to accurately and quickly accomplish a wide variety of tasks while experiencing frequent interruptions to assist students, staff, faculty and parents. * This person must possess strong organizational skills and be able to manage a constantly changing set of policies, procedures, and requirements. * A professional disposition is required for this position. * This position requires expertise in using Banner Finance, Banner Student, CBAS (Academic Schedule system), DegreeWorks, WebFocus Dashboard, DocuWare, Total Contract Management System (TCM). * Appointment scheduling software and email, copiers, and fax machines. * This person must be willing to learn a thorough knowledge of the major/minor curricula in the Department of Theater & Dance, University and College policies and procedures, and protocol for exceptions to policy. * It is critical that the person in this position carry out the duties in a very professional manner. * The candidate must be able to communicate positively the expectations, needs, and conflicts that arise within the work environment. * The ability to maintain confidentiality of sensitive materials and information. * The position requires an individual who can think critically, creatively, objectively, fairly, and do so confidently and consistently. Preferred Qualifications * Prefer experience with Appalachian State University's policies and procedures, state budgets and policies. * Prefer experience with Ellucian Banner ERP system, Chrome Travel, Yo-Mart purchasing, Excel, Google sheets, forms and calendar, Microsoft Office programs. * Strong financial and budget acumen with demonstrated experience. * Bachelor's degree in Business/Accounting field or Associate degree in Business/Accounting with 2 years of related demonstrated experience or similar field or 4 years of related demonstrated experience * Three years of progressively responsible administrative/office management experience. At least two years of familiarity with budgets and spreadsheets. * Familiarity with royalty contracts is a plus. * Attention to providing excellent customer service to a variety of organizations and individuals. * Knowledge of matters pertaining to education and higher education is beneficial. * Understanding and appreciation of the functions of an event-producing theatre and dance program is beneficial. Required Functional Competencies to Successfully Perform Job Duties. Budgeting: * Administers the departmental budget, makes recommendations to the chair regarding the use and distribution of funds. * Advises on fiscal matters such as budget planning, budget analysis, and funding sources. * Manages the overall budget for the department by reporting expenditures and allocation of funds and sources on a regular basis. * Interprets and applies all aspects of the P-card purchasing policies and procedures as well as special funds accounting for grants along with university policies and procedures of purchasing. * Communicates and interprets necessary budget information with CFAA budget officer, department coordinators, the chair and other campus offices. Knowledge Program: * Makes informed interpretations, applications, and allowable exceptions of written policies and procedures. * Uses knowledge of organizational structure, functions, and services, programs, office procedures and practices. * Applies up to date knowledge for: basic HR practices, time sheet approval, hiring procedures, faculty travel, grant records, etc. * Compliant with State and university budget and financial requirements and fund reconciliation. Problem Solving: * Anticipate administrative issues and develop recommendations for resolution. * Recognize and resolve non-standard problems using operating procedures, practices and established precedents. * Recognize when to refer complex issues to the chair. * Serves as a resource for others in resolving unprecedented, non-standard issues with regards to their administrative process and procedures. Work Coordination: * Facilitate flow of work throughout the department. * Coordinate and direct the office support activities while managing a wide variety of records, reports and files. * May develop new processes or procedures relevant to the support needs of the department. Administrative support for all student hires. Type of Position Permanent Full-Time Staff/Non-Faculty Staff/Non-Faculty Appointment Type 1.0 Work Schedule/Hours Monday - Friday, 8:00 am - 5:00 pm Number of Hours Per Week 40 Number of Months Per Year 12 Mandatory Staff No Physical Demands of Position To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions Overall Competency Level Advanced Salary Grade Equivalency GN08 Salary Range Anticipated Hiring Range $43,542-$46,643 Pay will be commensurate with applicant competencies, budget, equity and market considerations. Posting Details Information Posting Date 12/28/2025 Closing Date 01/11/2026 Competency Level Statement Management will only consider applicants who meet the required competencies. Special Instructions to Applicants For applications to be considered, all work history must be included. For a complete application, please apply and submit all below-required documents electronically through Appalachian State University's Job Board: * Cover Letter * Resume * List of three professional references with contact information included Search Chair Name Michael Helms Search Chair Email ******************** Applicant Pool Preference External (Post on the Web) Departmental Information Quick Link *********************************************** Posting Number 201502933P

Job DescriptionCaregiver Needed: Support for an Adult Client - Kingsport, TN Pay Rate: $16/hour Schedule: Monday, Wednesday, Friday | 9:00 AM to 1:00 PM (or 9:30 AM to 1:30 PM) We're looking for a dedicated and caring caregiver to provide long-term companion care for a female client in Kingsport, TN. The ideal caregiver will offer consistent support, empathy, and reliability to help maintain the client's comfort and independence. Client Overview: Clear-minded and enjoys meaningful conversation and companionship Wheelchair-bound; requires assistance with transfers and mobility support Assistance needed with feeding and occasional transportation for doctor's appointments and short outings May need caregiver to accompany during vacations for continued support Qualifications Minimum 1 year of caregiving experience (professional or personal) with total-care or mobility-limited clients Physically capable of performing safe transfers and hands-on care CPR/First Aid certification required Reliable transportation and proof of insurance Must pass a background check Dependable, patient, and compassionate communicator If you're compassionate, dependable, and committed to providing respectful and supportive care, we'd love to hear from you. Hiring info: We're looking for private helpers/ caregivers for clients on Herewith, a free online platform that makes getting hired and paid as a private caregiver fast and easy. Here's what we provide: ✔️ Free background checks for all applicants ✔️ A professional helper profile to apply for jobs easily ✔️ Real-time job notifications for opportunities in your area ✔️ Convenient mobile app (Helper: Jobs on Herewith) to manage your clients, hours, and payments Once your Herewith helpers profile is set up, you'll receive instant notifications for new job postings and have the flexibility to apply with just one tap. Plus, be the first to take advantage of one-time tasks, a new way to make money helping others. Get started today and make a meaningful impact in your community! Learn more about Herewith at *****************************

TITLE: Direct Support Specialist VA All Direct Support Specialists have the primary responsibility to support people in their achievement of the highest level of independence. The Direct Support Specialist will provide this support via education, instruction and support of persons served. * Support the person to participate in the community according to their individual choice and preference. * Teach the person decision-making skills and selection of realistic options. * Encourage the person to make informed choices, including decisions regarding his/her services. * Encourage the person to become a responsible citizen in his/her community of choice. * Provide supervision and guidance to the person for skills needed to take ownership with daily living skills and personal support needs. * Ensure the health and safety of person and person's belongings at all times. * Follow procedures to report any suspicion of abuse, neglect, and/or exploitation. * Be very knowledgeable of all aspects of the ISP including special programs/plans (behavior, nutrition, safety, etc.) and immediately notify the supervisor of any needed changes to the ISP. * Recommend any needed changes in goals/outcomes and risks (health or otherwise). * At all times, treat the person as an adult, exhibiting the highest level of dignity and respect. Primary responsibilities will be in one of the following areas (check one): Residential __________ Community and Day Services __________ Employment _________ In addition to primary responsibilities, Direct Support Specialists will be expected to perform duties in other areas as described on the job description as needed. EDUCATION AND EXPERIENCE: Education: High School Diploma/GED preferred with applicable experience. Licensure: Valid driver's license. Eligible for FH drivers' insurance. Certification: N/A Experience: Experience in intellectual, developmental and/or mental health disabilities preferred, according to the populations served. Knowledge/Skills: Verbal/written communication skills. Ability to maintain composure in difficult situations. Ability to safely operate 15-passenger van. Knowledge of adaptive/medical equipment. Required Training: Successful completion of all training with required time frames. EQUIPMENT: Equipment and tools encountered in healthcare setting. Computer, fax, copier, motor vehicle, household appliances, and any other equipment required to perform the functions of the position. MAJOR DUTIES AND RESPONSIBILITIES: 1. Must be flexible with schedule and assignments. 2. Implement and document outcomes as defined in ISP. 3. Complete required documentation thoroughly, accurately and daily or as assigned. 4. Encourage people to follow doctor prescribed diets and document accordingly. 5. Know location of persons at all times and provide supervision to keep them safe and healthy as outlined in ISPs. 6. Provide transportation in compliance with FH transportation policies. Maintain a safe driving record, appropriate license and eligibility to provide transportation. May include but is not limited to doctor appointments, social and recreational activities. 7. Attend and participate in regularly scheduled staff meetings and individual program planning as needed. 8. Attend and participate in HCBS (Home and Community Based Services) training and adhere to requirements. 9. All other duties as assigned. Specific to Residential * Responsible for providing oversight and instructions to individuals on a continuous basis during his/her scheduled shift. * Assist with daily living activities including personal hygiene as identified on the Individual Support Plan (ISP). Personal hygiene activities include but are not limited to: assistance with brushing and flossing teeth, care of nail, shaving, bathing, use of deodorant, dressing/undressing, routine skin care, and toileting. * Meal preparation duties as identified in the ISP and under possible direction of a dietician, including meal planning, purchase of nutritional foods, cooking, serving and clean up. * Laundry duties as identified in the ISP: Washing and folding laundry. * Ensure home is clean and free of odors. Duties include assistance with mopping, vacuuming, dusting, stripping beds, cleaning bathrooms and kitchen, organizing drawers, closets and cabinets. * Medication administration duties as identified in the ISP, guidelines and MAR. Counting medications as assigned to residential staff on a monthly basis. * Teach the person skills needed to take responsibility for tasks including personal safety, grooming and cleanliness, household chores, meal preparation/healthy eating habits, money management, medication and health issues, work/employment skills, community awareness, and other skills necessary for the individual to become fully integrated into his/her community of choice. * Must assist person with duties as identified in ISP. Specific to Community and Day Services Provide day services to promote community inclusion and membership which includes: * Assisting persons with planning meaningful and educational activities based on their goals/outcomes, interests and talents, and preferences. * Explore volunteer opportunities with persons supported and assist them with volunteer activities as they choose. * Assist with daily living skills/needs as outlined in the person's ISP or as indicated as a need throughout service delivery. This includes but is not limited to assisting the person with hygiene, community safety, mealtime safety, medication administration, health maintenance, community awareness and other skills necessary for the person to become fully and successfully integrated into his/her community of choice. * Assist persons with making purchases while in the community as identified the ISP. Specific to Employment Services * Assist persons in making informed decisions regarding their desire and interest in community employment through the provision of meaningful exploration opportunities. * Ensure that people have education, experience and exposure to the same array of jobs as other people in the community. * Facilitate meaningful discussions about employment and assist persons in exploring their understanding of work, motivation to work, likes and dislikes regarding work. * Assist in the acquisition, retention or improvement of skills that will support the person in pursing and achieving community employment. * Provide on the job training and/or support to persons in the community to maximize the potential for his/her success in community employment. * Monitor the person's work to make sure the task/assignment is done correctly. Provide prompts/reminders as needed to the person to help him/her be successful. PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: 1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. 2. Exercise necessary cost control measures. 3. Maintain positive internal and external customer service relationships. 4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. 5. Plan and organize work effectively and ensure its completion. 6. Demonstrate reliability by arriving to work on time and utilizing effective time management. 7. Meet all productivity requirements. 8. Demonstrate team behavior and must be willing to promote a team-oriented environment. 9. Represent the organization professionally at all times. 10. Demonstrate initiative and strive to continually improve processes and relationships. 11. Follows all Frontier Health rules, policies and procedures as well as any applicable laws and standards.