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Customer Support Specialist
Alphabe Insight Inc.
Support specialist job in Kansas City, MO
Catch Vibe Voice is a growing communications-driven organization focused on delivering clear, consistent, and impactful messaging. We work closely with internal teams and external partners to ensure our brand voice is professional, aligned, and effective across all touchpoints. Our culture values collaboration, accountability, and long-term growth.
Job Description
We are seeking a motivated and detail-oriented Customer SupportSpecialist to join our team in Kansas City, MO. In this role, you will serve as a key point of contact for customers, ensuring their inquiries are handled with accuracy, efficiency, and professionalism. You will contribute directly to maintaining high service standards while supporting internal processes and operational goals.
This position is ideal for individuals who value clear communication, problem-solving, and a structured work environment.
Responsibilities
Respond to customer inquiries in a professional and timely manner
Provide accurate information and resolve issues efficiently
Maintain clear and organized documentation of customer interactions
Collaborate with internal teams to ensure consistent service delivery
Follow established procedures while identifying opportunities for improvement
Uphold company standards for quality, confidentiality, and communication
Qualifications
Strong verbal and written communication skills
Ability to remain professional and composed in a fast-paced environment
Excellent attention to detail and organizational skills
Problem-solving mindset with a customer-oriented approach
Ability to work independently as well as part of a team
Basic computer proficiency and willingness to learn internal systems
Additional Information
Competitive salary ($50,000 - $54,000 annually)
Opportunities for professional growth and internal advancement
Structured onboarding and ongoing training
Supportive and collaborative work environment
Stable full-time position with long-term potential
$50k-54k yearly 2d ago
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Information Technology Support Engineer
Teceze
Support specialist job in Kansas City, KS
Title: IT Support
Duration: 3 Weeks Project
for one of our clients in Kansas City
The selected candidate will provide on-site technical support covering IT infrastructure, networking, data center operations, and hardware troubleshooting. You will work closely with internal teams, customer teams, and remote technical specialists to identify and resolve issues efficiently. Responsibilities include monitoring system health, supporting network devices, troubleshooting VOIP phones, managing basic server tasks, and ensuring smooth day-to-day IT operations following SLA guidelines.
Who We Are - Teceze
Teceze is a global IT solutions and managed services provider, delivering end-to-end support across infrastructure, cloud, cybersecurity, and digital transformation. We specialize in providing reliable, secure, and scalable IT services that empower organizations to operate seamlessly. By joining Teceze, you become part of a highly collaborative and technically strong team focused on excellence, innovation, and customer success.
This role is being offered as a backfill position for one of our key clients, ensuring continuity of operations and maintaining service quality on-site.
Job Description:
Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed
• Basics knowledge / understanding of assigning switch ports to specific VLANs
• Patch phone ports to switch as needed
• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
• Troubleshoot issues with fiber links between switches - Able to visualize errors and communicate to remote technical teams
• Troubleshoot and replace network switch chassis blades when required
• Good to have understanding of any Data Center Infrastructure Management Application
• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
• Basic Knowledge of Monitoring tools such as Solarwinds, etc…
• Networking and Operating System basics
• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
• Basic knowledge about Hardware like Servers, Storage devices
• Knowledge to understand Monitoring Tool outcome
• Basic knowledge of ITSM tool preferably ServiceNow
• Basic knowledge Backup technologies preferably EMC Avamar
• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
• Experience in SLA base environment
• Knowledge on Server Performance monitoring preferred
• Candidate should have minimum 3-5 years' experience in above mentioned area give me the scope of the job and who we are and how to apply
$53k-77k yearly est. 1d ago
Peer Support Specialist
Unitedhealth Group 4.6
Support specialist job in Kansas City, MO
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
This position works with the clinical team to implement care coordination when requested, which may include Peer SupportSpecialist as well as other community-based services designed to stabilize the consumer's condition. They collaborate with Care Managers, providers, and community agencies and organizations to facilitate access to and transition between services. The Peer SupportSpecialist is instrumental in assisting in reducing higher levels of services such as ER admissions or Inpatient psychiatric admissions.
Schedule: Monday through Friday between the hours of 8:00 am to 5:00 Central Standard time. A 40-hour work week, the schedule to be determined by hiring manager upon hire. This position is a field-based position with both a main office location and home-based office. You will have the flexibility to work from home when not in the field.
Location: Kansas City, MO and surrounding communities.
Local travel up to 75% and mileage is reimbursed at current government rate.
If you reside in Kansas City MO, you'll enjoy the flexibility to telecommute* as you take on some tough challenges.
Primary Responsibilities.
Use his/her own Recovery LIVED experience and training to assist families and consumers with defining their Recovery goals, and developing the skills and knowledge needed for the consumer's recovery
Experience working with consumers that have co-occurring Disorder, i.e., Mental Health and Substance Use Disorder
Support the creation and assist with the implementation of a comprehensive Training and Education program with peers, families, Providers and staff
Establish and maintain strong collaborative relationships with existing Consumer and Family organizations, so members of those organizations become actively involved with Optum/Health Plan activities
Communicate Plan information to consumers and Consumer-operated organizations and with families and family organizations. In addition to communicating, a wide array of other topics including Clinical policies, analysis of data and Program evaluation
Identify and outreach to community and leaders of ethnic minority groups to identify and develop programs that are both culturally competent and also use recovery and resiliency
As directed, serve as a designated member of Internal subcommittees
Participate in Optum and Health Plan Quality Review processes
Enable us to communicate effectively with consumers and their families about all aspects of the Mental Healthcare Delivery system as well as their rights and responsibilities
As requested, provide support to consumer or family members in making needed appointments
Work with the Clinical Program Managers and the Clinical team to implement intensive, enhanced care coordination when requested, which may include peer support as well as other community-based services designed to stabilize the consumer's condition, including working with the consumer in the development of a WRAP plan and a Crisis plan
Be available to provide direct support to consumers being discharged from 24-hour care or to refer them to a support group
Assist and support consumers and family members with Grievance processes
Collaborate with Care Managers, Providers, and Community agencies and organizations to facilitate access to and transition between services
Collaborate with Care Managers, providers, and community agencies and organizations to identify consumers who may benefit from peer support.
Respond to concerns and questions from consumers and families
Participate in Treatment planning with consumers and families who request that support
Work with community agencies along with and/or on behalf of consumers and families
Provide feedback about Treatment planning development based on their interactions with other consumers and families
Advocate on behalf of the consumers and families
Provide peer support to consumers and family members at critical points in their treatment process
Experience working with diverse populations in behavioral health settings, including expectant and new mothers.
Enter documentation of all interactions into the documentation platform
Serve as liaison between Optum, the Health Plan and those who use services
Recruit and support consumers, parents and family members to participate in all phases of the operation of Optum and the Health Plan, from the Governing Body and Mental Health Advisory Board to Quality Assurance/Performance Improvement (QA/PI) Committees and all other critical initiatives
Extensive work experience within own function
Work is frequently completed without established procedures
Works independently
May act as a resource for others
Performs other duties as assigned
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at: uhgbenefits
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED or higher
1+ years of working experience in community resources
1+ years of experience with the Medicaid population
1+ years of experience in demonstrated understanding of the principles of recovery and resiliency and own lived experience
1+ years of computer proficiency experience with Microsoft Office (Word, Excel, and Outlook) and be able to access multiple web applications
Possess an active/current Certified Peer Recovery Specialist or Certified Peer SupportSpecialist) certification in the state of Missouri or be able to obtain their certification within 12 months of employment
Reside within a commutable distance to Kansas City, MO and surrounding communities in Missouri and reside within the state of Missouri
Ability to travel 75% of the time within 60 miles of territory assigned and reliable transportation, with a current and non-restricted state of Missouri Driver's License and State-required insurance
Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Preferred Qualifications:
Associate degree (or higher)
Ability to facilitate training events
Soft Skills:
Ability to work independently and as a team, and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED
$26k-30k yearly est. 5d ago
Document Applications Specialist
Shook, Hardy & Bacon 4.9
Support specialist job in Kansas City, MO
hours are 2:00pm to 10:00pm CST Monday through Friday. Microsoft certifications a plus.
Provides the firm with efficient and accurate legal software support. Organizes and assists special project teams for large and/or urgent administrative and/or client tasks including documentation of specific project instructions. Uses good communication skills and is courteous and professional at all times. Reads instructions accompanying material, or follows verbal instructions to determine format and content required. Provides high-level/technical support and assistance to internal customers utilizing department knowledge and experience. Creates, revises and formats documents using computer and legal software or other equipment; originates documents from transcriptions. Completes multi-step projects from start to completion using technical knowledge and advanced skills. Listens to and transcribes micro cassette tapes and audio files. Compiles material to be typed, following written and/or oral instruction. Participates in periodic meetings to ensure and improve work group effectiveness and teamwork. Attends internal training sessions to demonstrate technical proficiency with firm software applications. May assist staff by providing training, workload/workflow management and quality assurance. Engages in guiding and mentoring of staff to enhance performance and work product. May assist legal teams with the preparation and filing of U.S. Federal/District and State court documents. Provides backup support within the department. Expected to provide occasional weekend coverage. #LI-SH1 #LI-HYBRID
$103k-141k yearly est. 1d ago
Mental Health Peer Support Specialist (Support Provider II)
Johnson County (Ks 4.7
Support specialist job in Shawnee, KS
A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you're searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!
Johnson County Mental Health Center is looking to fill the position of a Peer SupportSpecialist. The Peer SupportSpecialist will provide services to clients with mental illness receiving services with our Mobile Crisis Response Team. The successful candidate will demonstrate recovery expertise in mental illness (know how to support others in their recovery) and will have the ability to demonstrate their own efforts at recovery. The candidate must self-identify as a present or former consumer of mental health services and ideally have lived experience with substance recovery and being involved in the justice system. First review of applications will be November 25th.
Job Description
Job duties:
* Teaches, coaches and provides guidance and support on various skills to enable productive lives of individuals; assists individual and family members to identify strategies or treatment options and participates in the development and modification of plans to regain ability to make independent choices and promote coping skills; develops and maintains a positive and effective relationship with service recipients, families, and other service providers, serving as the main point of contact.•Participates in meetings related to care coordination; completes documentation for direct services provided to ensure timely and accurate completion.•Serves as a role model for clients by identifying as a client of mental health services in an effort to help clients develop skills for coping and managing psychiatric symptoms.
Job Requirements
Minimum Job Requirements:
High School diploma or equivalent and one year of experience working in a human services field are required. May require KS/MO driver's license, depending on department or agency. Candidate in recovery from a mental health diagnoses and may also be in recovery from substance use and certification in peer support required. Full certification as Kansas Certified Peer Specialist required within 12 months of hire.
Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.
Preferred Job Requirements:
No preferred job requirements.
Education/Experience Substitutions:
Education may be substituted for experience.
Physical, Environmental, and Special Working Conditions:
Lifting: requirement varies by assignment.
Exposure to hazardous materials (bodily fluids).
All County employees may be called upon to assist other departments in a declared emergency situation.
$31k-40k yearly est. Auto-Apply 60d+ ago
Help Desk Technician
Premium Waters 4.3
Support specialist job in Riverside, MO
Job Description
We are a growing business and need your help! Imagine a career in a growing business where we sell products that people love. Premium Waters, Inc. is an industry leader looking for a Help Desk Technician to join our team in Minneapolis (or Riverside). This position supports people make and sell products that everyone loves! Feel good knowing that you are part of a team that delivers healthy products that people look forward to receiving, and brands they know and trust, making this a fun job, interacting with people that are happy to work with you. If you enjoy working on a team towards continual improvement, we want to hear from you!
Position Summary: Premium Waters is looking for an IT helpdesk technician to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills. Premium Waters is seeking a resource who is passionate about technology and helping people. Working in a fast-paced, challenging, rapidly growing environment, we are looking for passion, commitment and a desire to exceed expectations while demonstrating a strong work ethic. Under general direction from the IT Director and network administrators, the helpdesk technician will manage IT requests, provide first line resolution and escalation for all technical support requests. Candidates must demonstrate high levels of problem solving, time management and written documentation skills.
Compensation: $22 - $26 hourly rate
Benefits include:
Medical and Prescription Drug with a Company Vision Program
Dental
A generous PTO program
Paid Parental Leave
Gym Reimbursement Program and Company Paid Wellness Coach
Online Virtual Care
Company Paid Life Insurance for Employee, Spouse, Children
Company Paid Long and Short-Term Disability
Company Paid Employee Assistance Program
Flexible Spending Account
Education/Tuition Reimbursement Program
401(K) - Company Match 100% up to 4%
Bereavement Leave
Volunteer Time Off Program
Holiday Pay
Employee Water Program - Free Water
Referral Bonus
Daily Pay
Onsite wellness coaching and physical therapy
Responsibilities include:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Handle Tier 1 helpdesk escalations through a ticketing system
Follow up on outstanding requests and ensure timely resolution
Create accounts and configure hardware as part of on-boarding process
Manage and monitor internal assets to ensure accurate inventory records
Support administration of phone system
Support audio and video equipment in conference rooms
Write training manuals as needed
Other duties may be added and/or assigned as needed
Qualifications and Skills:
Windows 10 and 11, Office 365
Active Directory maintenance and user support
Window based device such as laptops, workstations, printers, scanners, etc.
Mobile devices (iOS, Android)
Client PC connectivity - Ethernet, TCP/IP and VPN
File server knowledge
Microsoft certifications a plus
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written, to a wide range of end-users
2 years+ experience working in a Microsoft Windows environment
$22-26 hourly 13d ago
Treasury Management Support Specialist
Busey Bank 4.5
Support specialist job in Leawood, KS
The Treasury Management SupportSpecialist will work with Treasury Management Executives, Commercial Relationship Managers, Commercial Loan Coordinators, Retail and customers to provide support for commercial deposit and treasury management services.
This role is located in Leawood, KS or Plainfield, IL.
Duties & Responsibilities
Provide direct support to customers and associates responding to general and technical inquiries related to treasury management services/systems and commercial deposit account inquiries via phone or email.
Provide training, for all cash management services, including but not limited to, ACH processing, online wires, commercial online banking, bill pay, sweep accounts, positive pay, , Integrated Payables and Remote Deposit Capture.
Complete system maintenance for existing treasury management products and services.
Prepare customer documents to establish or maintain treasury management services and commercial deposit accounts.
Maintain knowledge of regulations surrounding treasury services.
Assist commercial customer who have experienced fraud on their account.
Provide specialized line of business support.
Identify and resolve issues within assigned responsibility, elevating urgent matters to management.
Other special projects as directed.
Education & Experience
Knowledge of:
Strong oral and written communication skills
Advanced knowledge of the line of business policies, procedures and products
Operational workflows and secure file transmissions
Ability to:
Multi-task and work independently
Solve problems independently while applying logic and discretion
Adapt to change and respond to all requests in a professional manner
Desire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasks
Analyze and solve problems for which there are not always precedents
Maintain visual attention and mental concentration for extended periods of time
Possess the ability to understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment
Education and Training:
High school diploma or equivalent required; college degree preferred.
2 years of customer service experience preferred
Previous banking or finance and customer service experience preferred.
Previous experience in roles identifying customer needs to expand relationships.
Requires knowledge of Microsoft Office, Excel and Adobe Acrobat.
Compensation and Benefits
Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.
(Base Pay Range: $20 - $26/ hour)
Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being-now and in the years to come-are important to us. Busey's Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.
Equal Opportunity
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.
Unsolicited Resumes
Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.
$20-26 hourly Auto-Apply 15d ago
Help Desk Support III Specialist
Comptech Computer Technologies
Support specialist job in Kansas City, KS
WELCOME TO COMPTECH
Good people. Dedicated People. Hard-working people.
CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges.
Job Description
Job Title: Help Desk Support III Specialist
Location: Kansas City, KS (On-Site)
Supporting: The Environmental Protection Agency (EPA)
Role Summary
CompTech is seeking a qualified, on-site, Help Desk Support III Technician. This role supports the EPA's mission by ensuring the reliability and performance of enterprise IT systems through advanced technical support, complex troubleshooting, and proactive system management. Acting as a senior escalation point between Tier 2 and Tier 3 support, this role maintains end-to-end ownership of incidents to ensure timely resolution and consistent, secure IT operations across the EPA enterprise.
Core Responsibilities
ITSM Framework Support
Resolve ITSM tickets with minimal rerouting, maintaining full accountability through resolution. Partner with system owners and Tier 3 teams to address complex and escalated issues efficiently.
Active Directory (AD) Services
Manage user and device accounts, group memberships, and permissions using One Identity Active Roles Server. Troubleshoot access and configuration issues and develop scripts to streamline account management and data collection.
Exchange / Email Service
Administer distribution lists, shared mailboxes, and access permissions within the Microsoft Exchange environment. Resolve complex email and user access issues to ensure reliable communication services.
Voice Services (VoIP and Analog Systems)
Provide advanced support for VoIP and analog telephony systems, including configuration, deployment, and maintenance. Maintain and update knowledge base articles (KBAs) to reflect system enhancements and new protocols.
Windows Administration Service
Manage file, folder, and shared drive access and permissions. Execute large-scale data migrations with a focus on accuracy, security, and minimal user disruption.
Replacement Systems Management
Coordinate hardware refreshes and software updates through effective logistical planning. Configure, test, and deploy replacement systems to rapidly restore and enhance user productivity.
Experience & Security Clearance Requirements:
Minimum Experience:
5 years, IT Service Desk Experience
Experience using SNOW
Experience with iPhones
Experience with Windows Support
Federal Government IT Support Experience
Security Clearance Requirements:
Other- Project performs their own background check
Salary:
$70k-$75k, Benefits + 401k + matching
Equal Employment Opportunity
CompTech is committed to building a diverse and inclusive environment in which we recognize and value each other's differences as well as fostering a culture that promotes its core values: Commitment, Innovation, and Customer Satisfaction. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. If you require assistance or an accommodation due to a disability, please call Human Resources at ************** or email *****************************. A CompTech associate will respond to your message as soon as reasonably possible.
$70k-75k yearly Auto-Apply 2d ago
Support Supervisor
Tory Burch 4.9
Support specialist job in Kansas City, KS
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.
Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.
You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!
Life @ToryBurch is Special Because:
When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry.
* Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
* We have the best team in the world and believe in paying competitively and rewarding high performance.
* Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
* We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers.
* We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way
* We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.
This Role is Tailor-Made For You Because:
You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus!
A Day In The Life:
The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence.
To Land This Role:
* 2 to 4 years experience in a high volume, customer-driven retail environment, stock-related experience a plus
* Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts
* Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time
* Must be at least 18 years of age
Why You'll Want to Join Our Team:
Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us!
How We Work Together
* Adaptable - We change before we have to
* Entrepreneurial - We own it
* Collaborative - There's no "I" in Tory
* Client & Brand Focused - We put ourselves in Tory's shoes
* Live the Values - We show up for each other
* Functional Expertise - We're constantly learning and growing
#TeamTory Values
We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.
Compensation Range
The compensation range for this position is 18.00 USD - 18.00 USD. Our offer will be based on your relevant experience and work location.
Benefits Information
We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours.
Equal Employment Opportunity Statement
Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
Disability Accommodation
Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact ***************************.
$39k-58k yearly est. Auto-Apply 45d ago
Help Desk Technician
Healthcare Support Staffing
Support specialist job in Kansas City, KS
HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!
Job Description
Are you an experienced Technology Service Desk professional looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered “yes" to any of these questions - this is the position for you!
Daily Responsibilities:
• Primary responsibility is assisting users over the telephone, through email, online chat and/or at desk side in a prompt, professional and courteous manner.
• Secondary responsibility is assisting users with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction.
• Responsible for obtaining information to diagnose a problem, and simultaneously create, assign and document issues into the Hospital Service Desk tracking system.
• Demonstrates competence in prioritizing user issues and resolving within Hospital defined Service Level Agreements (SLAs).
Qualifications
• 1 - 2 years of experience from a tech support setting or a Associates degree in Computer Systems related degree
• Microsoft Certified Windows 7, Configuring (70-680)
• Experience in a Call Center or Service Desk Environment- Required
• High School Diploma
Additional Information
Are you an experienced Medical Office Admin looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career In Office Admin by joining a rapidly growing company? If you answered “yes" to any of these questions - this is the Medical Office Admin position for you!
If you are interested, reach out to me at 407-434-0381.
The greatest compliment to our business is a referral.
If you know of someone looking for a new opportunity,
please pass along my contact information!
$32k-52k yearly est. 3d ago
Help Desk Support
Riverside Transport Group
Support specialist job in Kansas City, KS
Riverside Transport Inc. has an opening for Helpdesk Support I within the IT department. This is an excellent opportunity to join a growing company and be a part of a great IT support team.
The IT team at RTI uses a wide variety of modern technologies to provide support and has a great time doing it. Providing excellent service by customer service, know-how, and teamwork, the IT team at RTI supports over 300 employees.
Job Function
Utilize ticketing system to document issue status and resolution
Setup and image PCs for deployment
Support Windows OS
Installing, configuring and troubleshooting systems, printers and desktop/laptop components
Provide support and installation of software applications
Assist in maintaining an inventory of IT hardware
Use remote access software to troubleshoot technical problems
Troubleshoot basic network connectivity issues
Assist in troubleshooting and configuring phone system settings
Assist with basic Android tablet troubleshooting
Assist with general printer maintenance, configuration, and troubleshooting
Rotational on-call support
Provide support via deskside, email, and phone
Additional duties and projects as needed
Qualifications
Knowledge, Skills and Abilities
Comfortable working within a team environment and/or independently
Self-starter with ability to manage time effectively and complete required projects on time
Ability to identify the elements of a situation/ability to visualize, articulate and solve problems
Attention to detail
Remedy experience a plus
Excellent communication skills with the ability to communicate highly technical information to both technical and non-technical audiences
A desire to learn and excel
Qualifications
High school diploma or G.E.D
1-2 years of experience or its equivalent formal training preferred but not required
$32k-52k yearly est. 3d ago
Executive Technical Support Specialist
Insight Global
Support specialist job in Kansas City, KS
Insight Global is looking for a Executive Technical SupportSpecialist to be hired on directly with a client of ours. This person will be expected to provide white glove technical support service to executive members within the organization. This person must have a strong knowledge and understanding of Microsoft applications and hardware, Apple products, and have great communication and customer service skills. This position is local to Kansas City, KS, and some travel will be involved.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
- At least 3 years of experience provide IT support to executives (C-Level and other VIP staff)
- 5 years of experience in desktop hardware, operating systems, and printers
- 3 years supporting Apple products (tablets/computers)
- 3 years of experience in MS O365 products
- 2 years of experience in business communication platforms (messaging, video conferencing, etc) - Certifications/licenses (MCP, Apple Certifications, CompTia)
$32k-52k yearly est. 7d ago
Help Desk Support
Riverside Transport, Inc.
Support specialist job in Kansas City, KS
Riverside Transport Inc. has an opening for Helpdesk Support I within the IT department. This is an excellent opportunity to join a growing company and be a part of a great IT support team. The IT team at RTI uses a wide variety of modern technologies to provide support and has a great time doing it. Providing excellent service by customer service, know-how, and teamwork, the IT team at RTI supports over 300 employees.
Job Function
* Utilize ticketing system to document issue status and resolution
* Setup and image PCs for deployment
* Support Windows OS
* Installing, configuring and troubleshooting systems, printers and desktop/laptop components
* Provide support and installation of software applications
* Assist in maintaining an inventory of IT hardware
* Use remote access software to troubleshoot technical problems
* Troubleshoot basic network connectivity issues
* Assist in troubleshooting and configuring phone system settings
* Assist with basic Android tablet troubleshooting
* Assist with general printer maintenance, configuration, and troubleshooting
* Rotational on-call support
* Provide support via deskside, email, and phone
* Additional duties and projects as needed
$32k-52k yearly est. 5d ago
IT Help Desk Technician
Smith & Loveless 3.7
Support specialist job in Lenexa, KS
Smith & Loveless is united under one cause: “Protecting
Water
. Protecting
People.
” We are seeking a Help Desk Technician to partner with our experienced information systems teams in this environmentally focused industry.
A Help Desk Technician at Smith and Loveless is responsible for assisting end users with the timely resolution of issues typically involving computer hardware, telephony, or software applications. Basic duties include responding to customers, determining the cause of issues, and providing a resolution to those issues.
Job duties
Provides front line customer service and assistance to end users local and remote
Keeps tickets up to date and clearly documented in ticket management system
Engages in basic trouble shooting and analysis of issues, including running diagnostics
Processes employee change event requests including new hires, terminations and transfers
Processes requests for hardware and software including workstations, phones, and peripheral devices
Provisions and manages various user accounts such as for email and the phone system
Installs, configures, and repairs computer related hardware and software
Creates instructions and documentation to assist end users with resolution of issues and training needs
Documents internal procedures, processes, and systems following department standards
Escalates and distributes tickets to other team members, as appropriate
Follow-up with users to ensure issues are resolved
Performs other related duties as assigned
Physical requirements
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Prolonged periods of sitting at a desk and working on a computer. (80%)
Occasionally lift 50 pounds and climb stairs to support and service end user equipment. (
Wear safety gear when needed and work in manufacturing or server room environments. (
Qualifications
Skills/Requirements
2 or 4 year degree or working towards degree or related technical certification.
CompTIA A+, CompTIA Security, Network+ or similar certification.
1-2 years of service desk or related experience.
Experience working with information systems, telecommunications, software applications, or hardware repair.
Highly organized and detail oriented.
Effective communicator, good oral and written communication skills.
Positive attitude, reliable, and dependable.
Ability to diagnose and resolve basic computer, peripheral, and network issues.
Proficiency with Microsoft Windows and Microsoft Office (Word, Excel, PowerPoint, Outlook).
About us
For over 75 years, Smith & Loveless has provided innovative environmental engineering ingenuity and quality craftsmanship to the water industry by pioneering superior pre-engineered pumping, treatment and headworks systems to a global customer base. A true pioneer in the water and wastewater pumping industry, Smith & Loveless manufactures cost-effective, operator safe and efficient pump stations for municipalities, developments, industrial, governmental, and military facilities across the globe. Our energy-efficient and durable systems deliver unrivaled life-cycle cost savings. With tens of thousands of installations in more than 70 nations on all seven continents, our innovative wastewater/reuse engineered products allow us to maintain our market leadership in lift stations, grit removal systems and over a complete range of wastewater treatment systems.
Check us out Here: *****************************************************
$60k-77k yearly est. 12d ago
IT Support Specialist II
ISG Technology 3.4
Support specialist job in Overland Park, KS
Job DescriptionDescription:
At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades.
Join in on the Success
As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings.
But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes!
Job Summary: The IT SupportSpecialist II is the first line of troubleshooting issues within client environments. This role ensures the client is notified of issues in a timely manner, analyzes problems, performs troubleshooting, and tracks problems through to resolution while providing an exceptional customer experience that exceeds our competitors. This role requires a comfort level of communicating professionally across different levels of both internal and client organizations.
What you bring to the position:
You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate.
You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.
You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction.
You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor.
You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis.
You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.”
You successfully fulfill the following essential duties and responsibilities:
You will use your ORGANIZATIONAL SKILLS to:
Multi-task various user issues effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required.
Troubleshoot, analyze, and investigate to resolve recurring issues and complex problems. Documents findings and develops the procedures to prevent future issues.
Manage and prioritize complex, changing workloads in a challenging technical environment.
Complete ConnectWise data entry in an accurate and timely manner.
Meet ISG standards of utilization.
You will use your TECHNICAL SKILLS to:
Respond to and troubleshoot unique customer issues.
Manage tickets based on priority and SLA.
Acquire and maintain certain technical certifications as assigned and required by ISG including, but not limited to, the manufacturers listed below:
Auvik
Cisco
Citrix
Fortinet
HP
Microsoft
RMM
Veeam
VMWare
You will use your CUSTOMER SERVICE SKILLS to:
Communication with customers about existing tickets and inform them of the plan to address them.
Deal with end users / management during times of pressure.
You will use your COLLABORATIVE SKILLS to:
Support the Company by completing all other job duties assigned.
As a successful employee, you will demonstrate the following professional skills as you carry out your position:
Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings.
Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information.
Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations.
Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values.
Organizational Support - Follow company policies and procedures and complete other duties as assigned.
Judgment - Include appropriate people in decision-making process.
Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well.
Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions.
Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks.
Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.
Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events.
Detail & Task Oriented - Manage and follow through on multiple tasks, items, and communications in a timely manner.
Requirements:
You will meet the following educational, licensing, certification, and work experience requirements:
High School Diploma or GED required.
A minimum of 3-5 Years of similar or related experience.
Working knowledge of networking.
Working knowledge of systems administration.
Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure.
Demonstrated attention to detail with excellent organization and time management skills.
Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage.
You will follow the ISG Technology Core Values:
Humor & Fun - We enjoy spending time with each other, collaborating and sharing what makes us unique.
Lead by Example - Always taking initiative, acting responsibly and demanding excellence from ourselves.
Resilience - Change is inevitable. We embrace it. And we use it to drive creativity and innovation.
“Team First” Initiative - Proactively helping one another, taking individual accountability for the success of the whole team.
Continuous Improvement - Daily improvement matters. Bold ideas move us forward.
You are able to work in the following environmental and working conditions:
Prolonged periods of sitting at a desk and working on a computer and phone.
Work in a general office environment.
Travel to client and prospect locations with varying conditions.
You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.
$49k-73k yearly est. 6d ago
Production Support Technician (3pm - 11pm)
Phenix Label Company 3.2
Support specialist job in Olathe, KS
The Production Support Technician (PST) provides assistance to the production team by performing various production tasks as well as maintaining the cleanliness and upkeep of the facility. This function is critical to increasing production uptime and reducing downtime by assisting with live jobs in various work centers, maintaining supplies and consumables, and ensuring a sanitary and organized work environment in the plant.
Essential Functions:
Assisting with jobs at press:
Loading stock on the press unwinds. This includes the press, butt splicer, and laminate tower.
Install/Remove pre mounted plates in press.
Install/Remove dies and other tooling in press.
Assist in maintaining supply levels:
Notify warehouse when stock is needed at press and when materials need to be returned to warehouse.
Notify ink technician when inks are needed at press and to be returned to ink department.
Maintain all consumable supplies at press.
Assist in maintaining the cleanliness of the facility by:
Cleaning, reassembling, and returning ink pans, aniloxes, doctor blade chambers, etc. to the presses.
Returning stock and tools to designate return areas.
Empty all trash receptacles.
Cleaning of the shop floor, printing presses, rewind machines, and any other components inside or outside Phenix as needed.
Skills and Experience Required:
Assist in select finishing related tasks as need: assisting in off line finishing process (i.e. shrink wrapping, kitting and fan folding), boxing finished product from finishers into a box.
Individual must be able to work independently with minimal guidance required. This implies good time management, planning/organization, and decision-making skills.
Individual must be able to complete any reasonable request of management necessary to effectively operate the department/company.
Individual must be able to interact effectively with supervisors and peers.
Individual must be able to perform general physical activities:
Handling and moving objects
Apply cleaning solvents
Clean or wax floors
Clean rooms or work areas
Use portable hand spray equipment
Participation and support of 5S initiatives and activities.
High school diploma / GED / or equivalent.
Individual should possess basic math and computer skills.
English language required.
Physical and Other Requirements:
This job is performed indoors in a temperature and humidity controlled environment. Job tasks are performed in close proximity to other people and include exposure to strobe lights, sounds and noise levels that could be distracting. The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend or crouch. The employee must frequently stand, walk, talk, and occasionally lift, push, pull and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Specific hearing abilities required by this job include ability to hear alarms and other sensors in a factory environment. Requires use of hands to handle, control or feel objects and operate tools and controls.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel. The above duties are subject to change and shall not be construed as a promise or contract of employment or of any specific duties.
$35k-45k yearly est. 11d ago
IT Systems Support Specialist
Intrinsic Development
Support specialist job in Lees Summit, MO
PAY RANGE: $50,000-$70,000 based upon applicable project/work experience.
THE COMPANY: Intrinsic Development is a full service real estate development company that specializes in upscale multi-family and commercial mixed-use developments. Our organization has built more than 3.5 million square feet of projects, with an additional 300,000 square feet currently under construction. The Intrinsic Development team has successfully developed everything from hospitality venues, to mixed-use, multi-family, hotels, clinics, offices and restaurants across 6 Midwestern states. We are excited to expand into Lee's Summit, Missouri which will be the new home for our corporate office. This expansion coincides with the launch of our new 260+ acre mixed-use development, which will feature approximately 2,900 luxury multi-family units, as well as over 660,000 square feet of retail, office, entertainment, hospitality space, and other related commercial uses.
IT SYSTEMS SUPPORTSPECIALIST POSITION; We are seeking an experienced IT Systems SupportSpecialist to provide both hands-on end-user support and assist with infrastructure-related projects across our growing portfolio of apartment communities. This role will split time between providing day-to-day technical support to employees, managing IT equipment and user setups, and assisting with the planning, installation, and troubleshooting of IT infrastructure such as camera systems, access control, networking equipment, and community-wide Wi-Fi systems. The ideal candidate will bring a strong foundation in help desk support, systems administration, and infrastructure troubleshooting, with the ability to collaborate with vendors and third-party service providers as needed.
IT SYSTEMS SUPPORTSPECIALIST RESPONSIBILITIES:
End-User Support & Help Desk
Provide Tier 2 technical support for desktops, laptops, mobile devices, printers, and software applications.
Support onboarding and offboarding processes: new hire setup, account creation, software access, printer/server drive mapping, and hardware deployment.
Recommend appropriate hardware/software configurations based on role requirements and order necessary equipment.
Maintain an accurate inventory of IT assets, software licenses, and user access needs.
Troubleshoot and resolve day-to-day hardware and software issues; escalate complex issues as appropriate.
Infrastructure & Project Support
Assist with the planning, installation, and troubleshooting of IT infrastructure in new apartment community developments, including:
Camera systems (CCTV/Surveillance): installation, positioning, configuration, and troubleshooting.
Cloud-based camera networks setup and support.
Access control systems: setup, maintenance, and problem resolution.
Networking: ensure internet connectivity in leasing offices, coordinate with ISPs/third-party providers to resolve connectivity or configuration issues.
Provide input into IT infrastructure design during new construction projects, reviewing plans and recommending improvements.
Support cabling and network setup including Cat6 termination, Wi-Fi network setup, router placement, and network wiring for community Wi-Fi.
Support future IT office buildout, including server/storage upgrades and connectivity planning.
Systems & Server Knowledge
Administer and troubleshoot on-premises storage (NAS) and support migration or upgrade efforts.
Understand core server concepts (Active Directory, file sharing, permissions, backups, and user management).
Place and configure servers as required.
Coordinate with third-party providers for advanced server management while maintaining in-house knowledge for day-to-day troubleshooting.
General IT Administration
Document IT procedures, system configurations, and troubleshooting steps.
Ensure compliance with company IT policies, security standards, and best practices.
Maintain patching, updates, and basic cybersecurity hygiene on endpoints.
Partner with external vendors and service providers to resolve issues and coordinate new technology rollouts.
IT SYSTEMS SUPPORTSPECIALIST QUALIFICATIONS:
3-5 years of experience in IT support, preferably in a Level 2 or Systems Technician role.
Proficiency with Windows operating systems, Microsoft 365, and basic networking (TCP/IP, DNS, DHCP, VPN).
Experience with NAS or entry-level server administration.
Hands-on knowledge of camera/security systems and access control platforms preferred.
Strong troubleshooting and problem-solving skills across hardware, software, and networking.
Excellent communication skills and ability to provide end-user training when needed.
Ability to manage multiple priorities across help desk requests and project-based work.
Experience with VoIP systems and troubleshooting.
Familiarity with cloud-based solutions (Azure AD, OneDrive, SharePoint).
Basic understanding of cybersecurity best practices (endpoint protection, MFA, phishing prevention).
Project coordination experience in IT buildouts or system installations.
$50k-70k yearly Auto-Apply 8d ago
PC Support Technician
Link Solutions 4.2
Support specialist job in Leavenworth, KS
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.
If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always".
We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development.
Link Solutions is seeking a PC Support Technician to join our Fort Leavenworth, KS.
Must be a US Citizen
Must have or be able to obtain and maintain a DoD Secret Security Clearance.
Non-remote (relocation incentive available)
The PC Support Technician will support the US Army Corrections Command (ACC) Army Corrections Brigade (ACB) G6 at Fort Leavenworth. The PC Support Technician will provide various computer hardware and software services to end users, ensuring the seamless operation of our government IT systems.
Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.
Job Responsibilities:
Provide help desk information and support; determine the cause of the problem; offer temporary solutions if the problem cannot be resolved within an appropriate timeframe.
Responds to user inquiries and requests and provides technical assistance on PC systems, related hardware and software, and standard applications.
Install, set up, relocate, configure, troubleshoot, and support PC/server hardware and software.
Configure software upgrades; configure and perform tuning of operating systems to enhance PC performance.
Install and configure network interfaces and internet connections.
Diagnose network cable and configuration problems.
Coordinate support with the local Network Enterprise Center.
Services support tickets for Training Management Directorate (TMD) users.
Implement and design an organization-wide set of standards for future and existing information systems.
Provide on-call support outside of core work hours for unscheduled events or scheduled service interruptions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Qualifications
Must be a US citizen.
Must be able to obtain and maintain a DoD Secret Security Clearance.
IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
Two (2+) years in a PC Support Techniciant role or relevant field.
Skilled in installing, configuring, troubleshooting, and supporting PC/server hardware and software.
Experienced in diagnosing network cable issues and configuring network interfaces and internet connections.
Proficient in providing help desk support, identifying technical issues, and offering temporary solutions.
Capable of responding to user inquiries and providing technical assistance on PC systems and applications.
Windows workstation systems administration training.
Have and maintain a CE certificate in MS Server 2016, Server 2019, Windows 10, or Microsoft Modern Desktop.
Preferred:
Active Secret Clearance.
BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
IAT Level III Certification equivalent or higher per DoD 8570/DoD 8140 (CASP+, CCNP Security, CISA, CISSP, GCED, GCIH, etc.).
Associate's Degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
Experience coordinating support with the Network Enterprise Center and managing support tickets for TMD users.
Ability to function independently and as a team player in a fast-paced environment.
Excellent communication skills (written and oral) and interpersonal skills.
Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Additional Information
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement incentive, certification reimbursement program, retirement, and more.
Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.
$30k-56k yearly est. 16d ago
IT Support Analyst I
State of Kansas
Support specialist job in Shawnee, KS
Job Posting Important Recruitment Information for this vacancy Job Posting closes: Open until filled Agency Information: The Kansas Department of Wildlife and Parks (KDWP) is an executive branch agency in charge of operating and regulating the use of state parks, state lakes, recreational grounds, wildlife areas and sanctuaries, fish hatcheries, natural areas, historic sites and other lands, waters, and facilities for the promotion of public health, safety, and for the use and pleasure of visitors. The agency is also charged with the development and conservation of wildlife and the natural resources within the state. The agency oversees 29 state parks, 500 miles of trails, approximately 460,301 acres of leased or owned public lands, management of four hatcheries, and four nature centers.
To meet our mission, projects, and goals, KDWP employs approximately 466 full time employees and up to 350 temporary employees, throughout the state, with diverse and varying skillsets. The largest agency office is the Operations Offices in Pratt, Kansas. The Office of the Secretary is maintained in Topeka, Kansas. There are four Regional Offices located in Topeka, Wichita, Hays, and Dodge City; six District Offices in Kansas City, Chanute, Colby, Fort Scott, Garden City, and Mound City; and a Research Office located in Emporia, Kansas. Various wildlife, public land, and parks offices are located across the state.
The agency is primarily funded through license fees, grants and federal funds that are provided through the Pittman-Robertson and Dingell-Johnson Acts.
About the Position
Who can apply: Anyone
Classified/Unclassified Service: Unclassified
Full-Time/Part-Time: Full-time
Regular/Temporary: Regular
Eligible to Receive Benefits: Yes
Veterans' Preference Eligible: Yes
Search Keywords: IT, Analyst, Support, Topeka, Shawnee
Compensation: $51,750 - $53,000 annual salary
* Salary can vary depending upon education, experience, or qualifications.
Employment Benefits
Immediate comprehensive medical, mental, dental, vision, and additional coverage
Sick & Vacation leave
Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
Paid State Holidays (designated by the Governor annually)
Fitness Centers in select locations
Employee discounts with the STAR Program
Retirement and deferred compensation programs
Visit the Employee Benefits page for more information…
Position Summary & Responsibilities
Position Summary: This unclassified, full-time position is located in the Information Technology Department and will be housed in the Office of the Secretary in Topeka and is directly supervised by Dan Gasswint, Information Systems Administrator.
Job Responsibilities may include but are not limited to the following:
Key Responsibilities:
* Maintain knowledge of hardware and computer software available in the PC environment and desktop operating systems.
* Provide technical assistance to users and other IT staff through support of Help desk functions.
* Duties include taking calls from agency staff on computers, printers, telephones, cell phone and networking issues along with taking calls from outside agency licensing vendors and helping them with hardware issues.
* Setup and assist in iPhone and android mobile device (cell phones, tablets) configuration.
* Be an administrator on the agency's mobile device management system to help with passcode resets, adding applications and removing applications.
* Assist in delivery and setup of new computers to staff and locations across the northeast corner of the state.
* Other duties as needed.
Qualifications
Education: High school diploma or GED equivalent
Licensing & Certification: A valid driver's license and the ability to pass a background check are required.
Minimum Qualifications: High school diploma or GED equivalent. One year of experience installing software on microcomputer systems and using word processing, database, or spreadsheet applications.
Recruiter Contact Information
Name: Laverne Taylor
Email: *********************
Phone: ************
Job Application Process
First Sign in or register as a New User.
Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.
Upload required documents listed below for the Careers> My Job Applications page. *This information is included on all your job applications.
Start your draft job application, upload other required documents, and Submit when it is complete.
Manage your draft and submitted applications on the Careers> My Job Applications page.
Check your email and My Job Notifications for written communications from the Recruiter.
Email - sent to the Preferred email on the My Contact Information page
Notifications - view the Careers> My Job Notifications page
Helpful Resources at jobs.ks.gov: "How to Apply for a Job - Instructions" and "How to Search for a Job - Instructions"
Required Documents for this Application to be Complete
The following are the required items to apply:
1) a letter of interest
2) a detailed resume; including a valid e-mail address
3) transcript material, if you wish to include them
4) employment application - this is generated from the information which is input into the system
5) an Authorization to Release Information form (this can be found at the following website):
*************************************************************************************
Please note, this form must either be witnessed and signed by a Kansas Department of Wildlife and Parks employee or signed in front of and notarized by a notary public. We reserve the right to conduct a background check on all qualified applicants.
Incomplete applications will not be considered. A complete application packet must be submitted for each position. We no longer make copies of previous applications. Submitted application materials will be reviewed in Pratt to assure that the position minimum requirements are met, and those meeting the minimum requirements will be forwarded to the respective division for interview selection.
Applicants are notified whether or not they are selected to interview. The interview is generally a one-time, panel interview consisting of position-specific questions for all applicants (same questions for each applicant), with the selection being made after all candidate interviews are completed.
Helpful Resources at jobs.ks.gov: "How, What, & Where do I Upload Documents"
Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law.
If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at ************. Kansas Department of Revenue - Tax Clearance Frequently Asked Questions
How to Claim Veterans Preference
Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.
Learn more about claiming Veteran's Preference
How to Claim Disability Hiring Preference
Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Disability Hiring Preference
PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be scanned and emailed to *************************, or can be mailed/delivered in person to:
ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Docking State Office Building
915 SW Harrison Ave, Suite 260
Topeka, KS 66612
Equal Employment Opportunity
The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
$51.8k-53k yearly 35d ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Support specialist job in Kansas City, MO
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
How much does a support specialist earn in Kansas City, KS?
The average support specialist in Kansas City, KS earns between $24,000 and $53,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.
Average support specialist salary in Kansas City, KS
$35,000
What are the biggest employers of Support Specialists in Kansas City, KS?
The biggest employers of Support Specialists in Kansas City, KS are:
Wyandot Center for Community Behavioral Healthcare