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  • Senior Technical Operations Validation Specialist

    Jackson Healthcare 4.4company rating

    Support specialist job in Bristol, TN

    USAntibiotics, the only U.S. manufacturer of Amoxicillin products, is part of the Jackson Healthcare family of companies. We're always looking to add new talent to our teams, and we value diverse professionals who have strong leadership skills, align with our culture, and are committed to excellence. POSITION SUMMARY: The Senior Technical Operations Validation Specialist is the subject matter expert (SME) for various types of technical responsibilities which are within the scope and oversight of the pharmaceutical quality unit, encompassing validation of processes, equipment, facilities, cleaning procedures, and computerized systems; commercial support, and research and development support as needed. Establishes that all computerized systems are functioning as intended and designed. Ensures that all written procedures and practices are in place for computerized systems and serves as primary support for QC and Technical Support laboratories for analytical method development, problem solving and validation in addition to leading equipment validation ROLES & RESPONSIBILITIES: Create validation protocols for processes, equipment (IQ, OQ, and PQ), cleaning procedures, facilities, and computerized systems. Serves as system administrator and technical SME responsible for ensuring systems are qualified and functioning as intended, process flow of tasks are well designed and efficient, and systems are compliant with regulatory and corporate standards for data integrity and purpose, thus ensuring adequate quality systems and respective written procedures and practices are in place for these computerized systems for the lifecycle, (e.g., change control, validation, coding standards, training, problem reporting, hardware, software and interface operations, system security, electronic records/electronic signatures, audit trail processes, data integrity, etc.). Primary technical support for QC laboratories for analytical method development, problem-solving, and validation in addition to leading equipment validation (IQ, OQ, and PQ). Configure and test software such as Quality Control Laboratory Information Management System (LIMS), Chromatography Data System (CDS) and other QC computerized systems, maximizing the potential functionality of such systems. Prepare and compile data to analyze test information to determine process or equipment operating efficiency or to diagnose malfunctions and write technical papers or reports or prepare standards and specifications for processes, facilities, products or tests. Studies chemical compounds and uses research to support the development of products or processes. Subject Matter Expert (SME) for supporting risk assessments for any product quality inquiries, calculations of formulation content, and/or supports the assessment of any potentially applicable emerging risks as may be identified within the pharmaceutical industry. Liaises with laboratory section managers and other QC personnel, IT and service providers to support questions, resolve problems and provide training as needed. Support technical documentation for CMC supplements, Annual Reports, Annual Product Reviews to assist Quality and Regulatory Affairs with maintaining product registrations as needed or requested. Assists with evaluation and implementation and validation of identified software for new applications or for replacement. Perform other ancillary data management tasks and support performance of any system interfaces as needed. Immediately notify lab personnel of any operational challenges or hardware/software system failures so laboratory personnel can take appropriate action. Set up/ modify product specifications, test methods, calculations per methods and perform test runs in LIMS and SAP as needed per the change control task lists (using appropriate environments for development, testing and production (when proven and approved). Recommends improvements, ideas or changes to methods and operations as appropriate for cGMP compliance, efficiency, cost and performance. Assists with technical writing, e.g., revision of analytical procedures, equipment related SOPs, and results summaries as required, content of drug product registrations, investigations, CAPAs, risk assessments, etc. Assists with and carries out other departmental duties as deemed appropriate by Manager to meet the goals, business objectives, and production plans. Keeps current with technical and professional literature and compendia, attending technical discussions, and training opportunities as applicable and beneficial. Encourages safety first in work practices via guidance from training sessions, chemical hygiene plan, Safety Data Sheets (SDSs), and other technical literature and resources. Perform statistical analysis of laboratory and process data to support Annual Product Reviews and Continued Process Verification programs. KNOWLEDGE, SKILLS, AND ABILITIES: Technical writing, including validation protocols, risk assessments, and SOPs in a FDA-regulated environment Problem solving skills Ability to perform independent research to provide scientific and technical justification for proposed procedures, processes, or products Data analysis skills, including statistical analysis of process and laboratory data for statistical process control and other applications Strong computer skills, including word processing, spreadsheets, and application software ACCOUNTABILITY: Scientific theory and analytical methodology and pharmaceutical laboratory practices for accuracy and reliability Excellent attention to detail and problem-solving skills. Ability to train well and communicate necessary principles and details to others. Appropriate interpersonal (team work) and leadership skills. Strong verbal communication skills and technical writing skills. Ability to recognize possible compliance, technical, or safety-related issues, prioritize and decide appropriate course of action. Ability to suggest appropriate corrective and/or preventive action(s) and execute implementation. Ability to work in a multi-disciplinary team environment and support objectives of the site organization. Demonstrated ability to make good decisions and function independently. COMPLEXITY: Must be knowledgeable of system configuration, operation and validation in order to assure identification of any system compliance issues and be able to respond and minimize system disruptions. Must have knowledge of analytical methodologies and instrumentation and laboratory operations in order to maintain effective computerized systems and problem-solving support to assure proper data treatment, calculations, input of acceptance criteria and other configuration, etc., in LIMS and CDS, etc., to ensure data integrity and the most efficient ways of working. Must be able to multitask and manage multiple projects per established priorities. Must be able to clearly communicate problems and/or objectives with Technical Support, consulting personnel and service providers. Advanced computer skills. SAP experience and related laboratory software experience preferred in addition to the ability to troubleshoot hardware and software configuration issues and to maximize potential of computerized systems. Must have recent relevant experience with regulatory expectations for appropriate data analysis and treatment and use of statistics and other tools for trending and root cause analysis and process improvement. Ability to assess product formulations for content and quality when any potential risk assessments may be indicated. REQUIRED KNOWLEDGE: Laboratory testing of pharmaceuticals Pharmaceutical manufacturing processes and procedures Computerized systems cGMPs, including post-marketing requirements (e.g., pharmacovigilance) TRAVEL REQUIREMENTS & WORKING CONDITIONS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job EEO Statement: We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.
    $66k-80k yearly est. Auto-Apply 58d ago
  • Desktop Support Engineer

    Strongwell Corporation 4.1company rating

    Support specialist job in Bristol, VA

    Desktop Support Engineer - STRONGWELL BRISTOL, VA **Great Benefits - Competitive Pay - Bonus Potential - On Site Medical Clinic** Strongwell offers free primary, acute, and urgent care on site and near site for all insured teammates at its Virginia facilities . At Strongwell, growth, market diversity, and financial stability create an environment of security and opportunity. Strongwell people take pride in being part of an industry leading team. The company recognizes that its peopleprovide the intelligence, vitality, enthusiasm, and productive effort that makes the company what it is today. This is an exciting opportunity for an experienced desktop support engineer to join our team. If you are passionate about information technology systems, manufacturing, and working in a collaborative, fast-paced environment, we would love to hear from you. Apply now! Please respond throught he job board posting or at Strongwell's Career page at *************************** JOB PURPOSE: The Desktop Support Engineer role is to provide a point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required. ESSENTIAL DUTIES & RESPONSIBILITIES: Provide first and second-level support for desktops, laptops, mobile devices, and related hardware/software. Ensure the security and integrity of all systems and networks through timely patches, updates, and industry best practices. Image, configure, and deploy new desktop and laptop systems in alignment with company standards. Manage the IT asset lifecycle, including inventory, deployment, tracking, maintenance, and decommissioning. Install, configure, and maintain printers and peripheral devices to support daily operations. Monitor and maintain assigned internal systems (e.g., video surveillance, conference room technology, endpoint management tools), ensuring availability, functionality, and secure data retention. Respond to and resolve Help Desk tickets related to hardware, software, and networking in a timely manner, escalating to senior personnel or specialized teams as appropriate. Conduct remote troubleshooting sessions and guide users with clear, step-by-step instructions. Perform and document network/phone cabling, repairs, and terminations as needed. Create, maintain, and improve technical documentation, knowledge base articles, and user manuals. Collaborate with Information Technology leadership to recommend and plan system upgrades, enhancements, and new technology deployments. Monitor system performance and proactively address issues to minimize downtime and disruptions. Ensure compliance with company Information Technology policies, data protection standards, and relevant industry regulations. Interface with vendors and service providers to support IT projects, resolve issues, and accomplish corporate objectives. Deliver excellent customer service by maintaining professionalism, clear communication, and a userfocused approach. Continuously expand technical expertise through training, certifications, and practical application of new skills. QUALIFICATIONS: Experience, Competencies and Education At least two years' proven experience as a Desktop Support Engineer or in a similar IT support role. Strong hands-on experience with Windows operating systems and Microsoft Office applications. Familiarity with Microsoft Server applications (e.g., SQL Server, SharePoint, Exchange) is a plus. Working knowledge of office automation tools and computer peripherals, including printers, scanners, and mobile devices. Solid understanding of network security practices, endpoint protection, and antivirus solutions. Ability to perform remote troubleshooting and deliver clear, step-by-step instructions to end users. Experience collaborating with vendors and third-party service providers to resolve issues and support projects. Strong attention to detail with excellent problem-solving and multitasking skills. Exceptional communication and customer service skills, with a proven ability to maintain professionalism in a fast-paced, constantly changing environment. Ability to work independently as well as collaboratively within a team-based environment. Bachelor's degree in Management Information Systems, Computer Science, or a related field - or equivalent professional experience. PHYSICAL REQUIREMENTS OF JOB: This position requires that the employee be able to perform the following physical requirements, with or without reasonable accommodation: Sedentary work. Minimal lifting. Manual dexterity to operate, troubleshoot and install technology equipment and systems. WORK ENVIRONMENT: This position requires that the employee be able to work effectively in a work environment involving: Manufacturing. Exposure to glass/resins. Machinery. Office. The above mentioned duties are the essential functions of the job. We reserve the right to review job duties as situations dictate. This job description does not constitute a written or implied contract of employment.
    $54k-72k yearly est. 60d+ ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Support specialist job in Blountville, TN

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $31k-43k yearly est. 57d ago
  • Computer Field Tech Position-Blountville TN

    BC Tech Pro 4.2company rating

    Support specialist job in Blountville, TN

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 60d+ ago
  • Caregiver Needed: Support for an Adult Client - Kingsport, TN

    Herewith Caregivers

    Support specialist job in Blountville, TN

    Job DescriptionCaregiver Needed: Support for an Adult Client - Kingsport, TN Pay Rate: $16/hour Schedule: Monday, Wednesday, Friday | 9:00 AM to 1:00 PM (or 9:30 AM to 1:30 PM) We're looking for a dedicated and caring caregiver to provide long-term companion care for a female client in Kingsport, TN. The ideal caregiver will offer consistent support, empathy, and reliability to help maintain the client's comfort and independence. Client Overview: Clear-minded and enjoys meaningful conversation and companionship Wheelchair-bound; requires assistance with transfers and mobility support Assistance needed with feeding and occasional transportation for doctor's appointments and short outings May need caregiver to accompany during vacations for continued support Qualifications Minimum 1 year of caregiving experience (professional or personal) with total-care or mobility-limited clients Physically capable of performing safe transfers and hands-on care CPR/First Aid certification required Reliable transportation and proof of insurance Must pass a background check Dependable, patient, and compassionate communicator If you're compassionate, dependable, and committed to providing respectful and supportive care, we'd love to hear from you. Hiring info: We're looking for private helpers/ caregivers for clients on Herewith, a free online platform that makes getting hired and paid as a private caregiver fast and easy. Here's what we provide: ✔️ Free background checks for all applicants ✔️ A professional helper profile to apply for jobs easily ✔️ Real-time job notifications for opportunities in your area ✔️ Convenient mobile app (Helper: Jobs on Herewith) to manage your clients, hours, and payments Once your Herewith helpers profile is set up, you'll receive instant notifications for new job postings and have the flexibility to apply with just one tap. Plus, be the first to take advantage of one-time tasks, a new way to make money helping others. Get started today and make a meaningful impact in your community! Learn more about Herewith at *****************************
    $16 hourly 13d ago
  • Software Support Analyst II

    I3 Verticals 4.5company rating

    Support specialist job in Johnson City, TN

    JOB TITLE: Software Support Analyst Tier II FLSA STATUS: Non-Exempt DEPARTMENT: Public Sector REPORTS TO: Team Lead TRAVEL: 5-10% travel required The valued candidate will be responsible for providing front-line technical support to clients for our proprietary software applications used in government system implementations. The candidate must possess strong technical, troubleshooting and customer service skills. The candidate will work in a small team of other Support Analysts and will report to the team lead. ESSENTIAL DUTIES & RESPONSIBILITIES: Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients. Build and maintain effective relationships with team members, management, in-house software developers and clients. Identify, troubleshoot and resolve application issues. Communicate and escalate issues that cannot be resolved to the appropriate team member(s). Document all reported issues and task details; analyze gathered data. Deploy and provide training on software applications to new clients and new versions to current clients. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): High school diploma or equivalent Two (2) years related experience Must have a proficient understanding of computer and technical concepts Must have strong troubleshooting skills Must have strong verbal and written communication skills Ability to prioritize workload and manage multiple responsibilities effectively PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): Associate's degree or higher from a college or university is preferred
    $48k-59k yearly est. 28d ago
  • IT Support Supervisor

    Cherokee Health Systems 4.3company rating

    Support specialist job in Morristown, TN

    IT Support Supervisor Monday to Friday 8:00am - 5:00pm (no weekends, nights, or major holidays) Full-time, 40/hour per week Join River Valley Health, a leading Federally Qualified Health Center serving 70,000+ patients across 13 Tennessee counties. We deliver integrated care-medical, behavioral, dental, optometry, and pharmacy-with a mission to serve all, regardless of ability to pay. We're seeking an IT Support Supervisor to lead our tech support team, ensuring smooth operations and top-tier service across our network. Key Responsibilities: Supervise and mentor IT Support staff. Manage ticketing systems and ensure timely resolution of technical issues. Provide hands-on technical guidance and escalate complex problems. Monitor support quality and implement process improvements. Oversee inventory, scheduling, and helpdesk coverage. Collaborate across departments and communicate updates effectively. Qualifications: 2+ years of IT support experience (Associate degree preferred). Strong leadership and communication skills. Experience with ticketing systems; scripting knowledge a plus. Valid TN driver's license. Why join us: Be part of a nonprofit organization focused on community health that values your work/life balance. Work with a dedicated team of professionals. Enjoy a comprehensive benefits package, including competitive PTO package. Equal Opportunity Employer. Job description subject to change.
    $94k-116k yearly est. Auto-Apply 60d+ ago
  • Senior Technical Operations Validation Specialist

    Usantibiotics

    Support specialist job in Bristol, TN

    USAntibiotics, the only U.S. manufacturer of Amoxicillin products, is part of the Jackson Healthcare family of companies. We're always looking to add new talent to our teams, and we value diverse professionals who have strong leadership skills, align with our culture, and are committed to excellence. POSITION SUMMARY: The Senior Technical Operations Validation Specialist is the subject matter expert (SME) for various types of technical responsibilities which are within the scope and oversight of the pharmaceutical quality unit, encompassing validation of processes, equipment, facilities, cleaning procedures, and computerized systems; commercial support, and research and development support as needed. Establishes that all computerized systems are functioning as intended and designed. Ensures that all written procedures and practices are in place for computerized systems and serves as primary support for QC and Technical Support laboratories for analytical method development, problem solving and validation in addition to leading equipment validation ROLES & RESPONSIBILITIES: Create validation protocols for processes, equipment (IQ, OQ, and PQ), cleaning procedures, facilities, and computerized systems. Serves as system administrator and technical SME responsible for ensuring systems are qualified and functioning as intended, process flow of tasks are well designed and efficient, and systems are compliant with regulatory and corporate standards for data integrity and purpose, thus ensuring adequate quality systems and respective written procedures and practices are in place for these computerized systems for the lifecycle, (e.g., change control, validation, coding standards, training, problem reporting, hardware, software and interface operations, system security, electronic records/electronic signatures, audit trail processes, data integrity, etc.). Primary technical support for QC laboratories for analytical method development, problem-solving, and validation in addition to leading equipment validation (IQ, OQ, and PQ). Configure and test software such as Quality Control Laboratory Information Management System (LIMS), Chromatography Data System (CDS) and other QC computerized systems, maximizing the potential functionality of such systems. Prepare and compile data to analyze test information to determine process or equipment operating efficiency or to diagnose malfunctions and write technical papers or reports or prepare standards and specifications for processes, facilities, products or tests. Studies chemical compounds and uses research to support the development of products or processes. Subject Matter Expert (SME) for supporting risk assessments for any product quality inquiries, calculations of formulation content, and/or supports the assessment of any potentially applicable emerging risks as may be identified within the pharmaceutical industry. Liaises with laboratory section managers and other QC personnel, IT and service providers to support questions, resolve problems and provide training as needed. Support technical documentation for CMC supplements, Annual Reports, Annual Product Reviews to assist Quality and Regulatory Affairs with maintaining product registrations as needed or requested. Assists with evaluation and implementation and validation of identified software for new applications or for replacement. Perform other ancillary data management tasks and support performance of any system interfaces as needed. Immediately notify lab personnel of any operational challenges or hardware/software system failures so laboratory personnel can take appropriate action. Set up/ modify product specifications, test methods, calculations per methods and perform test runs in LIMS and SAP as needed per the change control task lists (using appropriate environments for development, testing and production (when proven and approved). Recommends improvements, ideas or changes to methods and operations as appropriate for cGMP compliance, efficiency, cost and performance. Assists with technical writing, e.g., revision of analytical procedures, equipment related SOPs, and results summaries as required, content of drug product registrations, investigations, CAPAs, risk assessments, etc. Assists with and carries out other departmental duties as deemed appropriate by Manager to meet the goals, business objectives, and production plans. Keeps current with technical and professional literature and compendia, attending technical discussions, and training opportunities as applicable and beneficial. Encourages safety first in work practices via guidance from training sessions, chemical hygiene plan, Safety Data Sheets (SDSs), and other technical literature and resources. Perform statistical analysis of laboratory and process data to support Annual Product Reviews and Continued Process Verification programs. KNOWLEDGE, SKILLS, AND ABILITIES: Technical writing, including validation protocols, risk assessments, and SOPs in a FDA-regulated environment Problem solving skills Ability to perform independent research to provide scientific and technical justification for proposed procedures, processes, or products Data analysis skills, including statistical analysis of process and laboratory data for statistical process control and other applications Strong computer skills, including word processing, spreadsheets, and application software ACCOUNTABILITY: Scientific theory and analytical methodology and pharmaceutical laboratory practices for accuracy and reliability Excellent attention to detail and problem-solving skills. Ability to train well and communicate necessary principles and details to others. Appropriate interpersonal (team work) and leadership skills. Strong verbal communication skills and technical writing skills. Ability to recognize possible compliance, technical, or safety-related issues, prioritize and decide appropriate course of action. Ability to suggest appropriate corrective and/or preventive action(s) and execute implementation. Ability to work in a multi-disciplinary team environment and support objectives of the site organization. Demonstrated ability to make good decisions and function independently. COMPLEXITY: Must be knowledgeable of system configuration, operation and validation in order to assure identification of any system compliance issues and be able to respond and minimize system disruptions. Must have knowledge of analytical methodologies and instrumentation and laboratory operations in order to maintain effective computerized systems and problem-solving support to assure proper data treatment, calculations, input of acceptance criteria and other configuration, etc., in LIMS and CDS, etc., to ensure data integrity and the most efficient ways of working. Must be able to multitask and manage multiple projects per established priorities. Must be able to clearly communicate problems and/or objectives with Technical Support, consulting personnel and service providers. Advanced computer skills. SAP experience and related laboratory software experience preferred in addition to the ability to troubleshoot hardware and software configuration issues and to maximize potential of computerized systems. Must have recent relevant experience with regulatory expectations for appropriate data analysis and treatment and use of statistics and other tools for trending and root cause analysis and process improvement. Ability to assess product formulations for content and quality when any potential risk assessments may be indicated. REQUIRED KNOWLEDGE: Laboratory testing of pharmaceuticals Pharmaceutical manufacturing processes and procedures Computerized systems cGMPs, including post-marketing requirements (e.g., pharmacovigilance) TRAVEL REQUIREMENTS & WORKING CONDITIONS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job EEO Statement: We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.
    $58k-77k yearly est. Auto-Apply 59d ago
  • Infrastructure Technology Support Technician

    Engineeredcabs

    Support specialist job in Greeneville, TN

    The Infrastructure Technology Support Technician provides technical and professional IT support across the organization, including user account management, server and network administration, user and manufacturing computer repair and configuration, end-user training, and proactive system monitoring. This role ensures reliable IT operations and helps position technology as a service-driven partner to the business. KEY RESPONSIBILITIES: Maintain and support PCs, printers, modems, switches, routers, infrastructure wiring, and other IT-related equipment across office and manufacturing environments. Administer VoIP telephone systems, including user setup, feature management, voicemail, and phone security. Provide one-on-one user training and ensure compliance with company policies. Create and maintain user accounts across multiple systems, including Active Directory and cloud-based business applications. Manage and prioritize end-user support requests through the Help Desk ticketing system. Install, configure, and perform appropriate repairs to hardware, software, and peripherals in line with technical specifications. Diagnose and resolve technical issues by reviewing manuals, consulting forums, and working directly with end users. Collaborate with other Corporate IT members and 3 rd party vendors to design, implement, and maintain company-wide IT strategies and standards. Promote and drive adoption of standardized infrastructure, business systems, and best practices. Identify and act on opportunities to improve IT efficiency, responsiveness, and cost-effectiveness. Deliver IT services with a customer-focused, service-oriented approach to internal and external stakeholders. KEY SKILLS AND COMPETENCIES: Strong troubleshooting and problem-solving skills across PC, server, and network systems, including wired and wireless infrastructure (Cisco/Ubiquity preferred). Experience with system administration, server management, and cloud services (Microsoft 365 / Azure). Ability to translate technical solutions into user-friendly guidance and provide top-tier end-user support. Demonstrated ability to prioritize, track, and resolve multiple IT tasks in a fast-paced manufacturing environment, including on-call support for off-shift issues. Business-focused, customer-oriented service mentality with high integrity, self-motivation, and proactive thinking. Proficiency with Help Desk ticketing systems, monitoring tools, and IT documentation. Strong written and verbal communication and interpersonal skills; ability to mentor and train users. Ability to work safely around manufacturing equipment and maintain a professional and responsive service presence. EDUCATION AND EXPERIENCE REQUIREMENTS: Post-secondary education in a related field preferred but not required. Minimum of three years of experience supporting IT equipment, including PC support, network administration, and system/server management; experience in a manufacturing environment preferred. Hands-on experience with: Microsoft Active Directory, Windows Server and Win Client OS VMware or another Hypervisor, and virtual server management Linux (Ubuntu Linux, Oracle Linux, Red Hat, etc.) Microsoft 365 tenancy Azure, AWS, OCI or other cloud infrastructure Ring Central or other VoIP telephony Demonstrated success in delivering business value through IT-enabled solutions. Strong project management skills with the ability to oversee multiple initiatives simultaneously. Proven vendor management experience. Experience in operations, customer service, supply chain, or other business functions outside of IT is desirable. WORKING CONDITIONS/OTHER: Full Time, Salary Non-Exempt, 40+ hours per week, Monday - Friday On-call availability for off-shift issues as required. Occasional travel to other facilities may be required. This job works both in a normal office environment and in the plant with some exposure to noise, dust, and machinery. Approximately 60% / 40%. Sitting/standing, free to move around, some repetitive movements (i.e., keyboarding) Sustained visual concentration on numbers, policy documents, etc. while viewing small areas such as monitors and small screens. Maintains up-to-date knowledge of federal and state employment law, compliance, trends, new technologies and best practices in areas of responsibilities. This position description is not intended to be an exhaustive list of all duties, responsibilities and competencies required of this position. Employees are held accountable for all aspects of the job, which are subject to change at any time. An individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
    $31k-54k yearly est. 8h ago
  • Recovery Support Specialist

    Revida Recovery Centers LLC

    Support specialist job in Morristown, TN

    Description: Purpose: Recovery Support Specialists must be organized, personable, and capable of balancing the needs of multiple patients as well as their healthcare providers and insurance representatives to address barriers that will ensure the patient can navigate their recovery experience by demonstrating the following skills: active listening, service orientation, social perceptiveness, critical thinking, time management, active learning, good judgment and decision making, verbal communication skills, and ability to monitor for progress and needed interventional actions. Duties: The Recovery Support Specialists will act as an integral member of the ReVIDA Recovery multidisciplinary team by supporting patients in obtaining their individualized goals, by building and strengthening linkages with community resources and family members by deliberately organizing patient care activities and sharing information among all the participants concerned with a patient's care to achieve safer and more effective care. The Recovery Support Specialists will assist individuals in opioid use disorder treatment in developing a service plan, referrals, and linkage, ensuring the patient has access/continuity of care throughout the mental health and primary care system, ensuring each patient has resources to acquire medication, has transportation for appointments, and attends appointments. The Recovery Support Specialists will ensure individuals have access to psychosocial rehabilitation, support, employment, and housing options while encouraging the individual to utilize community/natural supports to assist in managing substance use disorders. Physical, Emotional Demands, and Work Conditions: Work is sedentary and ambulant with occasional physical exertion (lifting 30 or more pounds, walking, standing, etc.) ability to support patient weight in case of emergency or disability requiring assistance. Must be able to see, stoop, sit, stand, bend, reach, and be mobile (whether natural or with accommodation). Quality of hearing (whether natural or with accommodation) must be acceptable. Must be able to communicate both verbally and in writing. Must be able to relate to and work with mentally and physically ill, disabled, emotionally upset, and hostile patients. Must be emotionally stable and exhibit the ability to display coping skills to deal with multiple situations. Risk of exposure to infections, bloodborne pathogens, and other potentially infectious materials or contagious diseases. For this reason, "Universal Precautions" must always be followed. The employee should understand, support, and comply with the established workplace violence, ADA, EEOC, and Corporate Compliance program and commit to worker safety, health, and patient safety. Subject to work schedule and shift changes. Supervision/ competency evaluations: Supervision and competency evaluations are provided through facility monitoring activities, direct observation, staff meetings, in-services, management meetings, individual meetings, Employee Improvement processes, reporting, interactions, strategic planning, outcomes, and annual competency review. Competencies: Substance Use Care Coordination supports the patient's medical, behavioral health, and other health care needs through the facilitation of necessary referrals to help meet the overall biopsychosocial needs of the patient. This includes addressing needs beyond the patient's medical status and issues such as unstable housing, food insecurity, childcare, and other social determinants of health. Referrals are documented and tracked. Additionally, the Recovery Support Specialists assists individuals in addressing any barriers to completing recommended referrals, such as transportation issues, and documents these interventions and outcomes. Care coordination includes communicating the patient's needs and preferences at the right time to the right people by sharing and securely using the information and providing practical and comprehensive care to the patient. This role requires referrals to community programs and services and appropriately documenting and tracking referrals and outcomes. The Care coordinator collaborates and documents all efforts to help the member address any barriers to access to appropriate community-based referrals. Care Coordination includes the appropriate use of and facilitation of referral to various community-based support modalities, including consideration of referral to 12-step and other self-help programs, peer recovery services, social service agencies, and other community-based resources appropriate to the member's recovery. Organizes and participates in interdisciplinary care planning that consists of at least monthly meetings of the multidisciplinary treatment team (including all relevant medical and behavioral health care professionals involved in providing and coordinating the member's care) and documents this collaboration appropriately. The Recovery Support Specialists, in participating in the interdisciplinary treatment team meeting, will review the patient's complete medical record (including urine drug screens and laboratory tests), discuss the current status of the patient's progress toward meeting their goals as specified in their plan of care, assist in addressing any barriers toward the individual's progress in meeting their identified treatment goals as well, as the actions which the treatment team will undertake to address those barriers. The Recovery Support Specialists will participate in identifying any new problems and goals and modification of the IPOC action plan accordingly. Other duties, as assigned. Effectively addresses and documents all barriers to completing any community-based referrals and patient needs. Tracks and maintains accurate and thorough documentation of referrals in the patient's medical record. Creates an Individualized Plan of Care (IPOC) in collaboration with Multidisciplinary Treatment Team, utilizing the required Department of Medical Assistance Services (DMAS) template, within 30 days of admission. Promptly reviews and updates the Individualized Service Plan (ISP) at 90-day intervals and Individualized Plan of Care (IPOC) every 30 days as required. Organizes and participates in interdisciplinary care planning with the treatment team at least monthly. Effectively collaborates with all members involved with providing and coordinating patient care. Creates Individualized Aftercare Plan and Discharge Plan with collaboration from Multidisciplinary Treatment Team members. Demonstrates thorough understanding of all Department of Medical Assistance (DMAS) of Virginia Addiction Recovery Treatment Services (ARTS) program requirements and Office Based Opioid Treatment (OBOT) guidelines; seeks clarification or guidance if unsure. Maintains attention to detail, actively proofreads and edits written communication & patient documentation. Effectively directs and organizes daily responsibilities & workflow. Establishes and maintains appropriate boundaries with patients, treatment team, and colleagues. Applies knowledge and experience to solve problems; consults with others as needed. Listens attentively and proactively asks questions for clarification as needed. Works in collaboration with Multidisciplinary Treatment Team members Requirements: Recovery Support Specialists Requirements: Experience: One year of previous experience working with SUD/OUD/BH populations required Special Requirements: Knowledge of the disorder process of substance use disorders, dual diagnoses, opioid use disorder, and recovery support services required. Licensure: Tennessee: RN, LPN, CMA, MSW, BSW, or Equivalent. Virginia: RN, CSAC, CSAC-R, CSAC-A, BSW, or Equivalent Must be registered with the Board of Virginia Special Requirements: Knowledge of applicable State Code of Regulations and 42 Code of Federal Regulations (CFR) Part 2. Compliance with accepted professional standards and practices; Ongoing adherence to the NAADAC Code of Ethics and any other applicable Codes of Ethics for their respective profession. Continuing Education & Professional Licensing/Certification Requirements: The employee is expected to participate in appropriate continuing education as requested and required by their immediate supervisor. In addition, the employee is expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. The employee must attend mandatory educational programs and maintain current professional certifications as delineated above in their state, in good standing. While this job description is intended to reflect the job requirements, management reserves the right to add or remove duties from jobs when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Furthermore, they do not establish an employment contract and are subject to change at the employer's discretion.
    $30k-48k yearly est. 28d ago
  • Intake Specialist

    Garza Law Firm

    Support specialist job in Johnson City, TN

    Full-time Description The Garza Law Firm's Intake Specialist position is a skilled phone and sales position that is the primary initial contact for all potential clients of the law firm. This position obtains and reviews necessary information on new potential client inquiries to see if their case fits the firm's practice areas. The position requires empathy, respect, critical thinking, and confidentiality when speaking to anyone who calls or visits the firm. This position schedules appointments, engages firm attorneys to review cases, and makes outgoing calls to prospective clients via phone, email, and text, while regularly following up on all leads the firm has received. The position interacts with all personnel and divisions of the firm. This position does not supervise any employees. Those in this position do not have the authority to practice law, give legal advice or set strategies for clients. Requirements Responsibilities Client Engagement: Deliver a personable, efficient service experience that emphasizes a 'relationship-first' brand, ensuring client information is thoroughly reviewed by the legal team to confirm representation eligibility. Inquiry Evaluation: Assess client inquiries via phone or in-person using strong critical thinking to analyze details, identify key issues, and take appropriate actions based on attorney guidance and firm policies. Appointment Scheduling: Schedule appointments for potential clients meeting the firm's criteria and confirm future appointments. Attorney Coordination: Proactively contact firm attorneys to review critical details needed to confirm client representation and transfer clients to attorneys for case reviews as needed. Communication Management: Make outgoing calls to potential clients, route calls for current clients and vendors, and answer phones at the front desk while greeting and directing visitors as needed. Office Operations: Provide phone and receptionist coverage during business hours (7:30 AM-7:30 PM weekdays, 9 AM-6 PM weekends), follow office opening/closing procedures, and accommodate flexible shifts with weekend differential pay. Client Follow-Up: Follow up with potential clients post-appointment to minimize lost leads and create appointment folders for future visits. Client Respect: Treat all clients with dignity and confidentiality while striving to provide exceptional service to clients and co-workers. Team Collaboration: Apply communication strategies based on Print and Kolbe A scores to enhance interactions with co-workers. Professional Development: Participate in occasional travel, overnight stays, and training as required. Work Experience Required : Proficient typing skills with a minimum speed of 50+ words per minute, ensuring accuracy and efficiency in legal documentation and client communications. Familiarity and experience with Microsoft 365 products. Preferred : Experience in a contact center and/or customer service setting or reception position. Minimum of 1-2 years of direct experience providing intake services in a legal firm, including initial client consultations, case assessment, and coordination of legal documentation. Education / Certifications / Other Qualifications / Success Traits Required : High School Diploma Engaging, personable, and efficient phone communication skills. Confidentiality of client information and cases. Punctuality and the ability to demonstrate schedule adherence. Willing and able to work in a high call volume work environment for long periods of time during a typical work schedule.. Ability to type and talk with clients in tandem, while capturing important information required to effectively summarize details. Effective written and verbal communication appropriate for a professional work setting. Ability to show empathy with situational awareness regardless of the nature of their call or visit. Favors curiosity over judgement. Preferred : Special consideration will be given to Fluent Spanish Speakers
    $26k-36k yearly est. 60d+ ago
  • Intake Specialist

    Adapthealth

    Support specialist job in Greeneville, TN

    AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you. Intake Specialist The Intake Specialist has a broad range of responsibilities including accurate and timely data entry, understanding, and selecting inventory and services in key databases, communicating with referral sources, and appropriately utilizing technology to notate patient information/communication. Intake Specialist's schedules can vary based on the need of the branch. The lead specialist serves as a subject matter expert, conducts new hire training and mentor to the team. Essential Functions and Job Responsibilities: * Accurately enters referrals within allotted timeframe as established; meeting productivity and quality standards as established. * Communicates with referral sources, physician, or associated staff to ensure documentation is routed to appropriate physician for signature/completion. * Works with leadership to ensure appropriate inventory/services are provided. * Communicates with patients regarding their financial responsibility, collects payment and documents in patient record accordingly. * For non-Medicaid patients communicate with patients * Responsible for reviewing medical records for non-sales assisted referrals to ensure compliance standards are met prior to a service being rendered. * Follows company philosophies and procedures to ensure appropriate shipping method utilized for delivery of service. * Answers phone calls in a timely manner and assists caller. * Reviews medical records for non-sales assisted referrals to ensure compliance standards are met prior to a service being rendered. * Demonstrates expert knowledge of payer guidelines and reads clinical documentation to determine qualification status and compliance for all equipment and services. * Works with community referral sources to obtain compliant documentation in a timely manner to facilitate the referral process. * Contacts patients when documentation received does not meet payer guidelines, provide updates, and offer additional options to facilitate the referral process. * Works with sales team to obtain necessary documentation to facilitate referral process, as well as support referral source relationships. * Must be able to navigate through multiple online EMR systems to obtain applicable documentation. * Works with insurance verification team to ensure all needs are met for both teams to provide accurate information to the patient and ensure payments. * Assume on-call responsibilities during non-business hours in accordance with company policy. * Lead Responsibilities: * Supervise and provide guidance to team members in daily operations and complex case resolution * Lead team meetings and facilitate training sessions for staff development * Monitor team performance metrics and productivity standards, providing feedback and coaching as needed * Serve as primary escalation point for difficult customer issues and complex regulatory compliance questions * Develop and implement process improvements and workflow optimization strategies * Coordinate with management on staffing needs, scheduling, and resource allocation * Conduct new employee onboarding and ongoing training programs * Maintain advanced expertise in Medicare guidelines, payer policies, and regulatory changes to guide team decisions * Prepare reports and analysis on team performance, trends, and operational metrics for management review * Maintains patient confidentiality and functions within the guidelines of HIPAA. * Completes assigned compliance training and other education programs as required. * Maintains compliance with AdaptHealth's Compliance Program. * Performs other related duties as assigned. Competency, Skills and Abilities: * Ability to appropriately interact with patients, referral sources and staff. * Decision Making. * Analytical and problem-solving skills with attention to detail. * Strong verbal and written communication. * Excellent customer service and telephone service skills. * Proficient computer skills and knowledge of Microsoft Office. * Ability to prioritize and manage multiple tasks. * Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. * Ability to work independently as well as follow detailed directives * Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction. Requirements Education and Experience Requirements: * High school diploma or equivalent required; Associate's degree in healthcare administration, Business Administration, or related field preferred * Related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry. * Exact job experience is health care organization, pharmacy that routinely bills insurance or provides Diabetics, Medical Supplies, HME, Pharmacy or healthcare (Medicare certified) services * Specialist Level: (Entry Level): One (1) year of work-related experience * Senior Level: One (1) year of work-related experience plus Two (2) years exact job experience * Lead Level: One (1) year of work-related experience plus Four (4) years exact job experience Physical Demands and Work Environment: * Extended sitting at computer workstations with repetitive keyboard use; occasional standing, bending, and lifting to 10 pounds. * Professional office setting with variable stress levels during authorization deadlines, appeals processes, and urgent patient authorization needs. * Proficiency with computers, office equipment, payer portal systems, and healthcare software applications * Sustained concentration, diligence, and ability to manage confidential patient and insurance information with discretion. * Communication: Professional verbal and written communication skills for payer interactions and healthcare provider coordination at all organizational levels * Ability to work independently with minimal supervision and availability for extended hours when required. * Mental alertness to perform the essential functions of position.
    $26k-36k yearly est. 11d ago
  • IT Support Tech - Friendship Automotive

    Friendship Auto

    Support specialist job in Bristol, TN

    At Friendship Automotive, our customers are friends and our Team Members are family. In 5 states and 8 cities with 18 locations, we're looking to add talent to our growing team! Come develop your career with an award-winning, customer-focused automotive group. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 13 years and counting! We're looking for an INFORMATION TECHNOLOGY (IT) SUPPORT TECH Responsibilities: * Provide centralized and/or site based technical support to team members, including network selection, configuration, installation, operation, repair, maintenance, software installation and troubleshooting * Troubleshoot hardware and software issues related to various computer systems, operating systems and application software using basic test equipment or diagnostic software * Maintain multi-media devices, including but not limited to telephones, printers, monitors and projectors * Repair and maintain basic cabling systems, including coaxial cabling, Category 5 cabling, etc * Improve knowledge and skills through extracurricular training and involvement in professional organizations * Other duties assigned by IT Manager or Friendship Management Services Education/Experience: * Associates Degree in a computer related field preferred * Experience with computer hardware and software including the latest Microsoft Operating Systems * A+ Certification, or willingness to obtain IT professional certification Requirements: * Able to perform each essential duty satisfactorily * Willing to travel to all locations as needed * Available during all administrative and sales hours * Clean driving record and valid driver's license Other Skills/Abilities: * Clear, concise, and effective oral and written communication * Ability to establish and maintain effective working relationships with staff, management, and customers * Ability to apply current knowledge and continuously learn * Ability to represent the company in a manner consistent with Friendship values and expectations Physical Demands: To successfully perform the essential functions of this position, the team member may be regularly required to lift moderately heavy objects, crawl in small spaces, etc. as associated with maintaining the IT equipment. Compensation and Benefits: * You'll have a competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.
    $32k-51k yearly est. 17d ago
  • Support Services Specialist

    Dermatology Associates 4.6company rating

    Support specialist job in Johnson City, TN

    Benefits: On-the-job training Life insurance Short and long-term disability insurance AD&D insurance 401(k) matching Dental insurance Health insurance Paid time off Vision insurance General Statement of Duties: Responsible for front desk operations in a busy medical office, including patient check-in and check-out, answering phones, scheduling appointments, and supporting administrative needs to ensure an efficient and professional patient experience. Education: High school diploma or equivalent required. Completion of a medical office assistant or administrative program preferred. Experience: At least one year of experience in a medical office setting preferred. Experience with electronic medical records (EMR), scheduling systems, and multi-line phone systems is a plus. Job Relations Works in a supportive manner with clinical staff, providers, and office leadership. Reports directly to Support Services Supervisor. Working Conditions: Works in a fast-paced, well-lit, climate-controlled medical office. Work can be repetitive and may be subject to frequent interruptions. Physical Demands: Frequent sitting, computer use, and telephone interaction. Some walking and standing required. Must be able to lift up to 20 pounds occasionally (e.g., office supplies or patient files). Performance Requirements: Excellent interpersonal and customer service skills. Ability to communicate clearly and professionally in person and over the phone. Proficient with EMR systems, scheduling software, and general computer use. Ability to multitask and remain calm under pressure. Strong attention to detail and time management skills. Professional appearance and demeanor. Ability to maintain confidentiality and comply with HIPAA regulations. Knowledge of insurance basics, co-pays, and billing procedures is helpful. Ability to work both independently and collaboratively. Essential Functions: 1. Greet patients warmly and professionally at check-in. 2. Verify and update patient demographics and insurance information. 3. Collect co-pays and outstanding balances. 4. Provide necessary intake forms and ensure completion. 5. Notify clinical staff of patient arrival and status. 6. Schedule follow-up appointments and provide visit summaries at check-out. 7. Handle appointment scheduling, rescheduling, and cancellations by phone. 8. Answer and direct phone calls appropriately; take and relay messages. 9. Monitor and respond to voicemails and inbox messages promptly. 10. Maintain a clean and organized reception and waiting area. 11. Scan and upload patient documents into EMR. 12. Process incoming and outgoing faxes and mail. 13. Support administrative tasks and collaborate with staff as needed. 14. Uphold patient confidentiality and privacy at all times. Marginal Functions: 1. Attend staff meetings and participate in training sessions. 2. Assist with insurance verification or prior authorizations if trained. 3. Maintain stock of front desk supplies and forms. 4. Support front desk coverage at other locations as needed. 5. Monitor waiting room activity and alert staff to patient needs. 6. Provide support to new or temporary front desk staff. 7. Stay updated on office policies and procedural changes. 8. Ensure compliance with HIPAA, OSHA, and internal protocols. 9. Perform other duties as assigned by management. The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
    $26k-32k yearly est. 5d ago
  • Cost Specialist - Kingsport, TN

    Turner Industries 4.8company rating

    Support specialist job in Kingsport, TN

    Turner Industries is a fully diversified industrial contractor. We help move the world forward by providing responsive, innovative solutions designed to increase plant production, reduce costs, reduce downtime, and even prevent shutdowns. Headquartered in Baton Rouge, LA, Turner Industries has over 20,000 employees with offices and job sites across the United States. Our single-solution approach in the petrochemical, refining, energy, pulp and paper, and related industries has made Turner one of the nation's top industrial contractors and earned us the No. 1 spot on ABC's 2024 Top Performers list. People are at the heart of everything we do. Their safety, security, and satisfaction have always been our top priorities. For proof, look no further than our strong working relationships and extraordinary workforce. Turner Industries Group, LLC has an opening for a Cost Specialist to join our team in the Kingsport, TN area. This position supports the maintenance, capital project, and/or the turnaround team with a focus on quantitative analysis of cost and schedule to provide management with the data necessary to make sound business decisions. The Cost Specialist also ensures the project's budget objectives are achieved. Essential Qualifications: Four (4) years of cost control and analyst experience in any combination of industrial maintenance, capital projects, and/or outages and turnarounds Four (4) years of jobsite cost specialist experience or BS degree in one of the following: Business Administration, Construction Management, Accounting, or related curriculum Must have a strong background in both cost control and cost analyst Working knowledge of basic to moderately complex cost accounting and cost engineering Creative thinking skills are required for identifying issues before a potential problem is created Mandatory working knowledge of multiple E1 system modules (i.e., Timekeeping, Job Cost, Accounts Payable, Billing, Accounts Receivable) Preferred working knowledge of various Client systems (i.e., SAP, E-Payables, TRACK, etc.) Mandatory understanding of basic Cost Accounting terminology, methodology, and forecasting techniques Demonstrate excellent organizational, leadership, motivational and communication skills while maintaining a professional appearance Creative thinking skills are required for identifying issues before a potential problem is created Willingness to professionally represent the company while meeting with Client and Management Proficient in Google Workspace Post offer drug / alcohol screen, physical evaluation, and signed acceptance of the Turner Industries Drug, Alcohol and Contraband Policy Comply with company and client job site safety requirements Must not pose a direct threat to the health or safety of others in the workplace Functional Requirements: Effectively manage and control cost, general accounting, cost accounting, conduct audits and create and submit cost reports; work closely with the project management team, understand, and inform them about the impact and cost diversity or variances of the project; develop Work Cos Breakdown Structure (CBS) for each specific scope of work, capital project, or turnaround; use Oracle E-Business Suite to create project codes, view and manage cost data, requisitions, purchase orders, vendor invoices, budget man-hours and costs by object, subsidiary, and subledger by the CBS following receipt of the job opening notice; fully understand and facilitate the issuance of contract components / documentation,; set-up all project tracking tools (e.g., Project Status Reports, E1 Reports, Payroll, Summaries, Field Change Orders and Equipment Rental Logs, etc.); review all requisitions (materials, subcontracts, rentals, etc.) for proper cost codes and forward to purchasing; provide actual labor man-hour expenditures with Win PCS to planner and scheduler for updating project curves and foreman's interface; facilitate / maintain Management of Change (MOC) coding and budgets for the Project; prepare and issue the Project Status Summary report including safety, schedule, manpower and productivity curves, financial status, quality controls metrics and field change order logs at the agreed upon interval (i.e., daily, weekly, monthly, etc.); review Vendor invoicing for accuracy and proper cost codes prior to forwarding to Account Payable; prepare and issue the final Project Status Summary report including safety, schedule, manpower and productivity curves, financial status, quality controls metrics and field change order logs; perform additional assignments per supervisor's direction Compensation Final agreed upon compensation is based upon individual qualifications and experience. Benefits Depending on your employment status, benefits include health, dental, vision, life, ADD, voluntary life / ADD, disability benefits, leaves of absence, 401k, paid time off, paid holidays, telehealth access, and employee assistance program. Physical Involvement: Employee may be required to do the following: reaching in all directions; handling and manipulating objects and materials; coordinating the movement of eyes, hands, and fingers to operate machines and equipment; lifting 15 to 30 pounds from ground level, waist level, and/or overhead; carrying objects, etc.; standing; sitting; walking; seeing with or without correction; hearing with or without correction; typing/data entry Turner Industries is an equal employment opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability and/or protected veteran status in accordance with governing law. Keywords: cost control, specialist, analyst
    $37k-59k yearly est. 21d ago
  • Vehicle Exchange Specialist

    Hudson Automotive Group 4.1company rating

    Support specialist job in Morristown, TN

    Job Details Honda Morristown - Morristown, TN $15.00 - $15.00 Base+Commission/month 9am - 6pmDescription Honda of Morristown, part of Hudson Automotive Group, is on the lookout for a motivated and career-driven Vehicle Exchange Specialist to join our growing Sales team. Hudson Automotive is one of the largest and fastest-growing automotive dealer groups in the Southeast U.S., and we're passionate about delivering an exceptional customer experience. If you're an experienced Automotive Sales Associate, or an accomplished Sales professional looking to join a top-performing operation, it's time to shift your career into gear with Honda of Morristown! What do we offer? Top Compensation Schedule: Mon-Saturday (Flex Schedule) Hudson Academy: Continuous Employee professional development Paid Time Off: Full-time employees can accrue up to 10 PTO days per year. Medical, Dental, Vision, and Life Insurance 401k program Employee discounts on vehicles & services Who are we looking for? Customer Centric sales professional looking for a career. Serious appetite for continuous professional development. Energetic team player who loves collaborating with a team. Self-Motivated individual who is competitive and coachable. Qualifications: Must have a valid driver's license and be able to successfully pass a Motor Vehicle Record (MVR) check. Track record of strong automotive sales performance (preferred). Proven experience delivering world-class customer experience in a high-volume retail environment. Excellent communication skills and a strong amount of emotional intelligence. Are you ready to work in a rewarding, high-energy environment, and state-of-the-art facility? Come take the next step of your career with Hudson Automotive Group! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $24k-41k yearly est. 60d+ ago
  • Direct Support Specialist VA - Full Time

    Frontier Health 3.5company rating

    Support specialist job in Big Stone Gap, VA

    TITLE: Direct Support Specialist VA All Direct Support Specialists have the primary responsibility to support people in their achievement of the highest level of independence. The Direct Support Specialist will provide this support via education, instruction and support of persons served. * Support the person to participate in the community according to their individual choice and preference. * Teach the person decision-making skills and selection of realistic options. * Encourage the person to make informed choices, including decisions regarding his/her services. * Encourage the person to become a responsible citizen in his/her community of choice. * Provide supervision and guidance to the person for skills needed to take ownership with daily living skills and personal support needs. * Ensure the health and safety of person and person's belongings at all times. * Follow procedures to report any suspicion of abuse, neglect, and/or exploitation. * Be very knowledgeable of all aspects of the ISP including special programs/plans (behavior, nutrition, safety, etc.) and immediately notify the supervisor of any needed changes to the ISP. * Recommend any needed changes in goals/outcomes and risks (health or otherwise). * At all times, treat the person as an adult, exhibiting the highest level of dignity and respect. Primary responsibilities will be in one of the following areas (check one): Residential __________ Community and Day Services __________ Employment _________ In addition to primary responsibilities, Direct Support Specialists will be expected to perform duties in other areas as described on the job description as needed. EDUCATION AND EXPERIENCE: Education: High School Diploma/GED preferred with applicable experience. Licensure: Valid driver's license. Eligible for FH drivers' insurance. Certification: N/A Experience: Experience in intellectual, developmental and/or mental health disabilities preferred, according to the populations served. Knowledge/Skills: Verbal/written communication skills. Ability to maintain composure in difficult situations. Ability to safely operate 15-passenger van. Knowledge of adaptive/medical equipment. Required Training: Successful completion of all training with required time frames. EQUIPMENT: Equipment and tools encountered in healthcare setting. Computer, fax, copier, motor vehicle, household appliances, and any other equipment required to perform the functions of the position. MAJOR DUTIES AND RESPONSIBILITIES: 1. Must be flexible with schedule and assignments. 2. Implement and document outcomes as defined in ISP. 3. Complete required documentation thoroughly, accurately and daily or as assigned. 4. Encourage people to follow doctor prescribed diets and document accordingly. 5. Know location of persons at all times and provide supervision to keep them safe and healthy as outlined in ISPs. 6. Provide transportation in compliance with FH transportation policies. Maintain a safe driving record, appropriate license and eligibility to provide transportation. May include but is not limited to doctor appointments, social and recreational activities. 7. Attend and participate in regularly scheduled staff meetings and individual program planning as needed. 8. Attend and participate in HCBS (Home and Community Based Services) training and adhere to requirements. 9. All other duties as assigned. Specific to Residential * Responsible for providing oversight and instructions to individuals on a continuous basis during his/her scheduled shift. * Assist with daily living activities including personal hygiene as identified on the Individual Support Plan (ISP). Personal hygiene activities include but are not limited to: assistance with brushing and flossing teeth, care of nail, shaving, bathing, use of deodorant, dressing/undressing, routine skin care, and toileting. * Meal preparation duties as identified in the ISP and under possible direction of a dietician, including meal planning, purchase of nutritional foods, cooking, serving and clean up. * Laundry duties as identified in the ISP: Washing and folding laundry. * Ensure home is clean and free of odors. Duties include assistance with mopping, vacuuming, dusting, stripping beds, cleaning bathrooms and kitchen, organizing drawers, closets and cabinets. * Medication administration duties as identified in the ISP, guidelines and MAR. Counting medications as assigned to residential staff on a monthly basis. * Teach the person skills needed to take responsibility for tasks including personal safety, grooming and cleanliness, household chores, meal preparation/healthy eating habits, money management, medication and health issues, work/employment skills, community awareness, and other skills necessary for the individual to become fully integrated into his/her community of choice. * Must assist person with duties as identified in ISP. Specific to Community and Day Services Provide day services to promote community inclusion and membership which includes: * Assisting persons with planning meaningful and educational activities based on their goals/outcomes, interests and talents, and preferences. * Explore volunteer opportunities with persons supported and assist them with volunteer activities as they choose. * Assist with daily living skills/needs as outlined in the person's ISP or as indicated as a need throughout service delivery. This includes but is not limited to assisting the person with hygiene, community safety, mealtime safety, medication administration, health maintenance, community awareness and other skills necessary for the person to become fully and successfully integrated into his/her community of choice. * Assist persons with making purchases while in the community as identified the ISP. Specific to Employment Services * Assist persons in making informed decisions regarding their desire and interest in community employment through the provision of meaningful exploration opportunities. * Ensure that people have education, experience and exposure to the same array of jobs as other people in the community. * Facilitate meaningful discussions about employment and assist persons in exploring their understanding of work, motivation to work, likes and dislikes regarding work. * Assist in the acquisition, retention or improvement of skills that will support the person in pursing and achieving community employment. * Provide on the job training and/or support to persons in the community to maximize the potential for his/her success in community employment. * Monitor the person's work to make sure the task/assignment is done correctly. Provide prompts/reminders as needed to the person to help him/her be successful. PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: 1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. 2. Exercise necessary cost control measures. 3. Maintain positive internal and external customer service relationships. 4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. 5. Plan and organize work effectively and ensure its completion. 6. Demonstrate reliability by arriving to work on time and utilizing effective time management. 7. Meet all productivity requirements. 8. Demonstrate team behavior and must be willing to promote a team-oriented environment. 9. Represent the organization professionally at all times. 10. Demonstrate initiative and strive to continually improve processes and relationships. 11. Follows all Frontier Health rules, policies and procedures as well as any applicable laws and standards.
    $26k-31k yearly est. 24d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Support specialist job in Blountville, TN

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $29k-39k yearly est. 20m ago
  • Caregiver Needed: Support for an Adult Client - Kingsport, TN

    Herewith Caregivers

    Support specialist job in Kingsport, TN

    Job DescriptionCaregiver Needed: Support for an Adult Client - Kingsport, TN Pay Rate: $16/hour Schedule: Monday, Wednesday, Friday | 9:00 AM to 1:00 PM (or 9:30 AM to 1:30 PM) We're looking for a dedicated and caring caregiver to provide long-term companion care for a female client in Kingsport, TN. The ideal caregiver will offer consistent support, empathy, and reliability to help maintain the client's comfort and independence. Client Overview: Clear-minded and enjoys meaningful conversation and companionship Wheelchair-bound; requires assistance with transfers and mobility support Assistance needed with feeding and occasional transportation for doctor's appointments and short outings May need caregiver to accompany during vacations for continued support Qualifications Minimum 1 year of caregiving experience (professional or personal) with total-care or mobility-limited clients Physically capable of performing safe transfers and hands-on care CPR/First Aid certification required Reliable transportation and proof of insurance Must pass a background check Dependable, patient, and compassionate communicator If you're compassionate, dependable, and committed to providing respectful and supportive care, we'd love to hear from you. Hiring info: We're looking for private helpers/ caregivers for clients on Herewith, a free online platform that makes getting hired and paid as a private caregiver fast and easy. Here's what we provide: ✔️ Free background checks for all applicants ✔️ A professional helper profile to apply for jobs easily ✔️ Real-time job notifications for opportunities in your area ✔️ Convenient mobile app (Helper: Jobs on Herewith) to manage your clients, hours, and payments Once your Herewith helpers profile is set up, you'll receive instant notifications for new job postings and have the flexibility to apply with just one tap. Plus, be the first to take advantage of one-time tasks, a new way to make money helping others. Get started today and make a meaningful impact in your community! Learn more about Herewith at *****************************
    $16 hourly 14d ago
  • Recovery Support Specialist

    Revida Recovery Centers LLC

    Support specialist job in Duffield, VA

    Description: Purpose: Recovery Support Specialists must be organized, personable, and capable of balancing the needs of multiple patients as well as their healthcare providers and insurance representatives to address barriers that will ensure the patient can navigate their recovery experience by demonstrating the following skills: active listening, service orientation, social perceptiveness, critical thinking, time management, active learning, good judgment and decision making, verbal communication skills, and ability to monitor for progress and needed interventional actions. Duties: The Recovery Support Specialists will act as an integral member of the ReVIDA Recovery multidisciplinary team by supporting patients in obtaining their individualized goals, by building and strengthening linkages with community resources and family members by deliberately organizing patient care activities and sharing information among all the participants concerned with a patient's care to achieve safer and more effective care. The Recovery Support Specialists will assist individuals in opioid use disorder treatment in developing a service plan, referrals, and linkage, ensuring the patient has access/continuity of care throughout the mental health and primary care system, ensuring each patient has resources to acquire medication, has transportation for appointments, and attends appointments. The Recovery Support Specialists will ensure individuals have access to psychosocial rehabilitation, support, employment, and housing options while encouraging the individual to utilize community/natural supports to assist in managing substance use disorders. Physical, Emotional Demands, and Work Conditions: Work is sedentary and ambulant with occasional physical exertion (lifting 30 or more pounds, walking, standing, etc.) ability to support patient weight in case of emergency or disability requiring assistance. Must be able to see, stoop, sit, stand, bend, reach, and be mobile (whether natural or with accommodation). Quality of hearing (whether natural or with accommodation) must be acceptable. Must be able to communicate both verbally and in writing. Must be able to relate to and work with mentally and physically ill, disabled, emotionally upset, and hostile patients. Must be emotionally stable and exhibit the ability to display coping skills to deal with multiple situations. Risk of exposure to infections, bloodborne pathogens, and other potentially infectious materials or contagious diseases. For this reason, "Universal Precautions" must always be followed. The employee should understand, support, and comply with the established workplace violence, ADA, EEOC, and Corporate Compliance program and commit to worker safety, health, and patient safety. Subject to work schedule and shift changes. Supervision/ competency evaluations: Supervision and competency evaluations are provided through facility monitoring activities, direct observation, staff meetings, in-services, management meetings, individual meetings, Employee Improvement processes, reporting, interactions, strategic planning, outcomes, and annual competency review. Competencies: Substance Use Care Coordination supports the patient's medical, behavioral health, and other health care needs through the facilitation of necessary referrals to help meet the overall biopsychosocial needs of the patient. This includes addressing needs beyond the patient's medical status and issues such as unstable housing, food insecurity, childcare, and other social determinants of health. Referrals are documented and tracked. Additionally, the Recovery Support Specialists assists individuals in addressing any barriers to completing recommended referrals, such as transportation issues, and documents these interventions and outcomes. Care coordination includes communicating the patient's needs and preferences at the right time to the right people by sharing and securely using the information and providing practical and comprehensive care to the patient. This role requires referrals to community programs and services and appropriately documenting and tracking referrals and outcomes. The Care coordinator collaborates and documents all efforts to help the member address any barriers to access to appropriate community-based referrals. Care Coordination includes the appropriate use of and facilitation of referral to various community-based support modalities, including consideration of referral to 12-step and other self-help programs, peer recovery services, social service agencies, and other community-based resources appropriate to the member's recovery. Organizes and participates in interdisciplinary care planning that consists of at least monthly meetings of the multidisciplinary treatment team (including all relevant medical and behavioral health care professionals involved in providing and coordinating the member's care) and documents this collaboration appropriately. The Recovery Support Specialists, in participating in the interdisciplinary treatment team meeting, will review the patient's complete medical record (including urine drug screens and laboratory tests), discuss the current status of the patient's progress toward meeting their goals as specified in their plan of care, assist in addressing any barriers toward the individual's progress in meeting their identified treatment goals as well, as the actions which the treatment team will undertake to address those barriers. The Recovery Support Specialists will participate in identifying any new problems and goals and modification of the IPOC action plan accordingly. Other duties, as assigned. Effectively addresses and documents all barriers to completing any community-based referrals and patient needs. Tracks and maintains accurate and thorough documentation of referrals in the patient's medical record. Creates an Individualized Plan of Care (IPOC) in collaboration with Multidisciplinary Treatment Team, utilizing the required Department of Medical Assistance Services (DMAS) template, within 30 days of admission. Promptly reviews and updates the Individualized Service Plan (ISP) at 90-day intervals and Individualized Plan of Care (IPOC) every 30 days as required. Organizes and participates in interdisciplinary care planning with the treatment team at least monthly. Effectively collaborates with all members involved with providing and coordinating patient care. Creates Individualized Aftercare Plan and Discharge Plan with collaboration from Multidisciplinary Treatment Team members. Demonstrates thorough understanding of all Department of Medical Assistance (DMAS) of Virginia Addiction Recovery Treatment Services (ARTS) program requirements and Office Based Opioid Treatment (OBOT) guidelines; seeks clarification or guidance if unsure. Maintains attention to detail, actively proofreads and edits written communication & patient documentation. Effectively directs and organizes daily responsibilities & workflow. Establishes and maintains appropriate boundaries with patients, treatment team, and colleagues. Applies knowledge and experience to solve problems; consults with others as needed. Listens attentively and proactively asks questions for clarification as needed. Works in collaboration with Multidisciplinary Treatment Team members Requirements: Recovery Support Specialists Requirements: Experience: One year of previous experience working with SUD/OUD/BH populations required Special Requirements: Knowledge of the disorder process of substance use disorders, dual diagnoses, opioid use disorder, and recovery support services required. Licensure: Tennessee: RN, LPN, CMA, MSW, BSW, or Equivalent. Virginia: RN, CSAC, CSAC-R, CSAC-A, BSW, or Equivalent Must be registered with the Board of Virginia Special Requirements: Knowledge of applicable State Code of Regulations and 42 Code of Federal Regulations (CFR) Part 2. Compliance with accepted professional standards and practices; Ongoing adherence to the NAADAC Code of Ethics and any other applicable Codes of Ethics for their respective profession. Continuing Education & Professional Licensing/Certification Requirements: The employee is expected to participate in appropriate continuing education as requested and required by their immediate supervisor. In addition, the employee is expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. The employee must attend mandatory educational programs and maintain current professional certifications as delineated above in their state, in good standing. While this job description is intended to reflect the job requirements, management reserves the right to add or remove duties from jobs when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Furthermore, they do not establish an employment contract and are subject to change at the employer's discretion.
    $34k-55k yearly est. 27d ago

Learn more about support specialist jobs

How much does a support specialist earn in Kingsport, TN?

The average support specialist in Kingsport, TN earns between $24,000 and $60,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.

Average support specialist salary in Kingsport, TN

$38,000
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