Support specialist jobs in Knoxville, TN - 167 jobs
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Support Specialist
Technical Support Specialist
Programming Specialist
Help Desk Analyst
Intake Specialist
Application Specialist
Computer Technician
Help Desk Specialist
Specialist
IT Support Systems Analyst
Kodiak Construction Recruiting & Staffing
Support specialist job in Knoxville, TN
IT Systems Support Analyst
Compensation: $72,000-$80,000 annually
Schedule: Full-Time | Onsite
Our client is seeking an IT Systems Support Analyst to serve as the front line of technical support for internal users. This role is hands-on, people-facing, and critical to keeping daily operations running smoothly. You'll troubleshoot issues, manage service tickets, and support a wide range of hardware, software, and network systems in a fast-paced office environment.
Key Responsibilities
Log, prioritize, and resolve help desk tickets in a timely manner
Diagnose and troubleshoot hardware, software, and connectivity issues
Provide in-person, phone, and email support to end users
Configure, deploy, and maintain desktops, laptops, peripherals, and mobile devices
Support Microsoft 365, Windows 10/11, and common enterprise applications
Manage new user onboarding and employee offboarding
Perform routine software updates, patches, and device replacements
Assist with mobile device management (MDM)
Coordinate with vendors and escalate complex issues when needed
Document solutions, develop troubleshooting checklists, and recommend preventative improvements
Required Qualifications
1-5 years of experience in an end-user IT support or help desk role
Strong troubleshooting and customer service skills
Working knowledge of Windows OS, Microsoft 365, and desktop hardware
Basic networking knowledge (TCP/IP, DNS, DHCP, VPNs)
Experience supporting mobile devices (iOS preferred)
Ability to communicate technical information clearly to non-technical users
Education:
Associate degree in an IT-related field preferred
Bachelor's degree or technical certifications a plus
Work Environment
In-office support role with frequent user interaction
Regular prioritization of multiple requests and interruptions
Occasional lifting of IT equipment up to 40 lbs
Why This Role Matters
This position is the connective tissue between technology and the people who rely on it every day. You'll directly impact productivity, employee experience, and operational continuity by keeping systems stable, users supported, and problems solved before they snowball.
$72k-80k yearly 2d ago
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Intake Specialist
Adapthealth
Support specialist job in Oak Ridge, TN
AdaptHealth Opportunity - Apply Today!
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you.
Intake Specialist
The Intake Specialist has a broad range of responsibilities including accurate and timely data entry, understanding, and selecting inventory and services in key databases, communicating with referral sources, and appropriately utilizing technology to notate patient information/communication. Intake Specialist's schedules can vary based on the need of the branch.
The lead specialist serves as a subject matter expert, conducts new hire training and mentor to the team.
Essential Functions and Job Responsibilities:
Accurately enters referrals within allotted timeframe as established; meeting productivity and quality standards as established.
Communicates with referral sources, physician, or associated staff to ensure documentation is routed to appropriate physician for signature/completion.
Works with leadership to ensure appropriate inventory/services are provided.
Communicates with patients regarding their financial responsibility, collects payment and documents in patient record accordingly.
For non-Medicaid patients communicate with patients
Responsible for reviewing medical records for non-sales assisted referrals to ensure compliance standards are met prior to a service being rendered.
Follows company philosophies and procedures to ensure appropriate shipping method utilized for delivery of service.
Answers phone calls in a timely manner and assists caller.
Reviews medical records for non-sales assisted referrals to ensure compliance standards are met prior to a service being rendered.
Demonstrates expert knowledge of payer guidelines and reads clinical documentation to determine qualification status and compliance for all equipment and services.
Works with community referral sources to obtain compliant documentation in a timely manner to facilitate the referral process.
Contacts patients when documentation received does not meet payer guidelines, provide updates, and offer additional options to facilitate the referral process.
Works with sales team to obtain necessary documentation to facilitate referral process, as well as support referral source relationships.
Must be able to navigate through multiple online EMR systems to obtain applicable documentation.
Works with insurance verification team to ensure all needs are met for both teams to provide accurate information to the patient and ensure payments.
Assume on-call responsibilities during non-business hours in accordance with company policy.
Lead Responsibilities:
Supervise and provide guidance to team members in daily operations and complex case resolution
Lead team meetings and facilitate training sessions for staff development
Monitor team performance metrics and productivity standards, providing feedback and coaching as needed
Serve as primary escalation point for difficult customer issues and complex regulatory compliance questions
Develop and implement process improvements and workflow optimization strategies
Coordinate with management on staffing needs, scheduling, and resource allocation
Conduct new employee onboarding and ongoing training programs
Maintain advanced expertise in Medicare guidelines, payer policies, and regulatory changes to guide team decisions
Prepare reports and analysis on team performance, trends, and operational metrics for management review
Maintains patient confidentiality and functions within the guidelines of HIPAA.
Completes assigned compliance training and other education programs as required.
Maintains compliance with AdaptHealth's Compliance Program.
Performs other related duties as assigned.
Competency, Skills and Abilities:
Ability to appropriately interact with patients, referral sources and staff.
Decision Making.
Analytical and problem-solving skills with attention to detail.
Strong verbal and written communication.
Excellent customer service and telephone service skills.
Proficient computer skills and knowledge of Microsoft Office.
Ability to prioritize and manage multiple tasks.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to work independently as well as follow detailed directives
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction.
Requirements
Education and Experience Requirements:
High school diploma or equivalent required; Associate's degree in healthcare administration, Business Administration, or related field preferred
Related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
Exact job experience is health care organization, pharmacy that routinely bills insurance or provides Diabetics, Medical Supplies, HME, Pharmacy or healthcare (Medicare certified) services
Specialist Level: (Entry Level):
One (1) year of work-related experience
* Senior Level:
One (1) year of work-related experience plus
Two (2) years exact job experience
* Lead Level:
One (1) year of work-related experience plus
Four (4) years exact job experience
Physical Demands and Work Environment:
Extended sitting at computer workstations with repetitive keyboard use; occasional standing, bending, and lifting to 10 pounds.
Professional office setting with variable stress levels during authorization deadlines, appeals processes, and urgent patient authorization needs.
Proficiency with computers, office equipment, payer portal systems, and healthcare software applications
Sustained concentration, diligence, and ability to manage confidential patient and insurance information with discretion.
Communication: Professional verbal and written communication skills for payer interactions and healthcare provider coordination at all organizational levels
Ability to work independently with minimal supervision and availability for extended hours when required.
Mental alertness to perform the essential functions of position.
$26k-36k yearly est. 6d ago
IT Help Desk Support - Level II (Managed Services Provider / MSP)
K2 Staffing
Support specialist job in Knoxville, TN
Our client is a leading IT Solutions Company located in Knoxville, TN and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs.
Duties & Responsibilities
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$36k-59k yearly est. 60d+ ago
IT Help Desk Support - Level II (Managed Services Provider / MSP)
K2 Staffing, LLC
Support specialist job in Knoxville, TN
Job DescriptionSummary Our client is a leading IT Solutions Company located in Knoxville, TN and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs.
Duties & Responsibilities
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$36k-59k yearly est. 25d ago
Computer Field Technician
Bc Tech Pro 4.2
Support specialist job in Knoxville, TN
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$29k-39k yearly est. 4d ago
IT Support Specialist
Artech Information System 4.8
Support specialist job in Philadelphia, TN
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: IT SupportSpecialist
Location: Philadelphia, PA
Duration: 12+ Months
They will be responsible for taking inbound and outbound calls
They are migrating from hex to o365
Taking control of screen helping them with queries. WebEx.
Interpersonal and strong communication skills Written as well they will contact vendors directly
Exemplary customer service experience
Adaptability to change - This project enhances every time for making better user experience for customer.
Will work with Ticketing system.
Previous Email migration project will work.
Call centre exp. plus
Remedy experience will be ideal
Additional Information
For more information, Please contact
Pankhuri Razada
Associate Recruiter
Artech information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960
************
[email protected]
$44k-76k yearly est. 60d+ ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Support specialist job in Knoxville, TN
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$30k-40k yearly est. 60d+ ago
Technical Support - Imaging Specialist
ITR 4.2
Support specialist job in Oak Ridge, TN
Job DescriptionTechnical Support TechnicianThis position provides preparation, imaging, configuration, and installation of software. Provide basic evaluation of computer functionality and be responsible for imaging of computers to load pre-configured operating systems and verification of correct hardware function (Windows and Mac).
Imaging new machines as well as reimaging older machines to be reused.
Qualifications:• Strong technical aptitude and laptop /PC troubleshooting skills.
• Fix issues with laptops that are being imaged.
• Ability to follow procedural steps.
• Attention to detail.
• Works well with other team members.
• Deadline and detail oriented.
• Willingness to learn.
Experience:• Microsoft Office: 1 year (Preferred)• Windows: 1 year (Preferred)• Mac: Basic understanding (will have the opportunity to learn more while in position.
• Software troubleshooting: 1 year (Preferred)
$34k-56k yearly est. 3d ago
Theatre Application Specialist II
What 3.7
Support specialist job in Knoxville, TN
What is the job?
The Theatre Application Specialist II is the behind-the-scenes tech producer ensuring every showtime runs without a glitch. This role supports and configures Regal's Point of Sale (POS) systems - the heartbeat of our theatre operations - making sure tickets are sold, popcorn is popped, and data flows as smoothly as a perfect opening weekend.
You'll test, troubleshoot, and fine-tune systems across our cinemas nationwide, ensuring every transaction, loyalty reward, and film listing performs flawlessly. Think of it as keeping the production rolling, so the magic never stops once the lights dim and the movie begins.
What will you be doing?
You'll configure, test, and support Regal's POS applications - from ticketing to kiosks - making sure every system cue hits on time.
You'll work with teams across Operations, Marketing, and Food Services to ensure theatre data is accurate and accessible - a true cross-department collaboration worthy of a franchise crossover.
You'll develop and execute test plans, ensuring all upgrades and new features get a successful premiere.
You'll document, maintain, and improve system processes - turning tech jargon into clear, actionable scripts.
You'll play a key role in quality assurance, ensuring our theatre technology earns five-star reviews from staff and guests alike.
About you
You're organized, analytical, and detail-oriented - the kind of person who catches continuity errors before they hit the screen.
You have a Bachelor's degree (or equivalent experience) in IT systems, computer science, or a related field.
You bring 2-4 years of experience in theatre IT or management - ideally with hands-on POS system expertise.
You're fluent in Microsoft tools, data analysis, and SQL - your digital editing suite for tech storytelling.
You're a strong communicator who thrives on teamwork, but can also take the lead when the spotlight's on you.
You will be a great fit if our values resonate with you: We Create, We Perform, We Inspire.
About Regal
Regal Cinemas - where movie magic meets unforgettable experiences!
At Regal, part of the Cineworld Group, every day is a celebration of film and entertainment. With over 9,000 screens across 10 countries, we bring the magic of movies to life - from Knoxville to the UK and beyond.
Our Theatre Support Office (TSO) is home to the teams who make the on-screen experience possible, from data and digital systems to guest experience innovations. At Regal, your work doesn't just support the business - it supports millions of movie moments across the globe.
Our Benefits
Free movie passes and discounted concessions
Discretionary annual bonus
Paid vacation time and sick leave
401(k) plan with company match
Summer half-day Fridays
Medical, dental, and vision insurance
Company-paid life and disability coverage
Opportunities to grow within a global entertainment brand
Inclusion & Belonging
At Regal Cineworld, diversity is part of the cast and inclusion is part of the script. We're committed to building a workplace where every voice is heard, every story matters, and every person belongs.
If you love movies, tech, and teamwork - this is your cue.
$63k-101k yearly est. 60d+ ago
Waste Technical Support Specialist - Oak Ridge, TN
ASRC Industrial Services
Support specialist job in Oak Ridge, TN
_ASRC Industrial, ("AIS"), and its Operating Companies will never ask job candidates for sensitive personal information (such as Social Security numbers, banking details, or payment of any kind) during the hiring process. If you receive unsolicited communications from individuals claiming to represent ASRC Industrial using non-official email addresses (e.g., not ************************), please report the message and do not engage. Official job postings can always be found on our website: asrcindustrial.com/careers/ or *********************************************
**About RSI**
RSI is a dynamic group of companies that has provided services to major federal clients and Fortune 500 engineering and construction companies since 1996. We have experience in complex, highly regulated markets providing environmental, nuclear, construction management, project delivery, and specialty professional services while maintaining an excellent safety record. Weoffer a full range of benefits including a generous PTO plan, paid holidays, medical, dental, vision, 401K (100% match up to 4% eligible compensation) and 100% immediate vesting, basic and supplemental life insurance, and short- and long-term disability.
RSI is headquartered in Oak Ridge, Tennessee, and is a wholly owned operating company of ASRC Industrial (AIS).AIS is a wholly owned operating company of Arctic Slope Regional Corporation (ASRC), an Alaska Native Corporation (ANC). Through ASRC, we are a certified Minority Business Enterprise (MBE) and Small Disadvantaged Business (SDB), and we also offer 8(a) options.
**Position Summary**
RSI is currently recruiting for a talented and experienced Waste Technical SupportSpecialist to support the UCOR Cleanup Projects at Oak Ridge National Laboratory, and Y-12 National Security Complex. The Waste Technical SupportSpecialist is responsible for the preparation of CERCLA documentation, characterization planning, and sampling and analysis plans to provide a path forward for ultimate disposition of remediated materials. The Waste Technical SupportSpecialist is responsible for evaluating the results as samples are collected and data is received from the analytical laboratories. The facilities subject to characterization, waste management, and disposition by UCOR have a wide variety of radionuclide, and chemical contaminants; thus, a broad background is desired. This position is primarily for the characterization, management, and disposition of waste for buildings and their remaining contents, equipment, and process systems; however, soil and water characterization will also be required. The job also includes other related aspects of waste management and disposition including but not limited to waste management calculations, waste determinations, profile development, documentation of waste characterization information, waste certification, waste disposition planning, procurement of off-site commercial treatment and disposal services, and overall coordination of the treatment and/or disposal of wastes at on-site and off-site treatment, storage, disposal and recycle facilities (TSDRF).
**Primary Responsibilities**
+ Collecting existing process knowledge to define the contaminants of concern, and the materials subject to characterization.
+ Performing field visits to hazardous and radiological waste sites.
+ Preparing data quality objectives and data quality assessments in accordance with EPA guidance (U.S. EPA QA/G-4, U.S. EPA QA/G-9R).
+ Developing sampling and analysis plans to collect the required data.
+ Preparing engineering calculations where necessary for materials of construction, or to balance hazardous constituent concentrations across the balance of the waste stream.
+ Preparing regulatory work plans and waste handling plans under the CERCLA process.
+ Assists the generator in determining the sampling and analysis requirements, verify compliance with the waste acceptance criteria, and support the final waste determination.
+ Provides input in the development of acceptable methods of radiological characterization including Gamma Nondestructive Assay, active/passive neutron interrogation, Dose-to Curie, and Surface Contaminated Objects.
+ Supports the technical review of waste data packages and documentation for compliance with the TSDRF WAC, Toxic Substances Control Act (TSCA), Resource Conservation and Recovery Act (RCRA), radiological and other statutes/regulations and U.S. Department of Energy (DOE) Orders.
+ Compiles information, supports preparation, and prepares and/or reviews Land Disposal Restrictions (LDR) notifications.
+ Prepares waste management plans for new facilities or projects.
+ Monitors compliance with the staging and/or storage time limits promulgated by DOE Order 436.1, RCRA, TSCA and other applicable requirements.
+ Supports regulatory agency and DOE-OREM interactions, such as negotiations, inspections, and technical assistance meetings
+ Serves as a technical and policy advisor to management and provides oversight on waste management matters relating to environmental remediation, decommissioning and demolition, storage and transportation of materials.
**Job Knowledge/Qualifications**
+ Technical knowledge of radiological and chemical characterization practices.
+ Technical knowledge of laboratory analytical procedures/practices and analytical data evaluations.
+ Technical knowledge of TSDRF waste acceptance criteria
+ Knowledge of environmental regulations and DOE Orders.
+ Able to complete 40 hour HAZWOPER training
+ Proven ability to work with a multidisciplinary team
+ Effective written and verbal communication skills
+ Knowledge of the CERCLA cleanup process
+ Self-motivated, requires limited direction
**Required Education and Experience**
+ Must have at a minimum a bachelor's degree in science or engineering or equivalent experience, with a minimum of 5 years of experience in the responsibilities detailed (10+ years preferred)
+ Prior experience in waste management operations
+ Experience and knowledge of the Oak Ridge Reservation (ORR) and the Department of Energy (DOE) is preferred but not required
**Clearance and Health Regiments**
+ Criminal Background Check
+ Pre-placement Drug Screening
+ Ability to obtain a Q Clearance
**EEO Statement**
ASRC Industrial (AIS) and its operating companies affords equal opportunity in employment to all individuals regardless of race, color, religion, sex, age, national origin, pregnancy, familial status, disability status, veteran status, citizenship status, genetic information or any other characteristic protected under Federal, State or Local law. AIS is an Equal Opportunity Employer.
$35k-59k yearly est. Easy Apply 60d+ ago
Waste Technical Support Specialist - Oak Ridge, TN
RSI Entech
Support specialist job in Oak Ridge, TN
ASRC Industrial, (“AIS”), and its Operating Companies will never ask job candidates for sensitive personal information (such as Social Security numbers, banking details, or payment of any kind) during the hiring process. If you receive unsolicited communications from individuals claiming to represent ASRC Industrial using non-official email addresses (e.g., not ************************), please report the message and do not engage. Official job postings can always be found on our website: asrcindustrial.com/careers/ or ********************************************
About RSI
RSI is a dynamic group of companies that has provided services to major federal clients and Fortune 500 engineering and construction companies since 1996. We have experience in complex, highly regulated markets providing environmental, nuclear, construction management, project delivery, and specialty professional services while maintaining an excellent safety record. We offer a full range of benefits including a generous PTO plan, paid holidays, medical, dental, vision, 401K (100% match up to 4% eligible compensation) and 100% immediate vesting, basic and supplemental life insurance, and short- and long-term disability.
RSI is headquartered in Oak Ridge, Tennessee, and is a wholly owned operating company of ASRC Industrial (AIS). AIS is a wholly owned operating company of Arctic Slope Regional Corporation (ASRC), an Alaska Native Corporation (ANC). Through ASRC, we are a certified Minority Business Enterprise (MBE) and Small Disadvantaged Business (SDB), and we also offer 8(a) options.
Position Summary
RSI is currently recruiting for a talented and experienced Waste Technical SupportSpecialist to support the UCOR Cleanup Projects at Oak Ridge National Laboratory, and Y-12 National Security Complex. The Waste Technical SupportSpecialist is responsible for the preparation of CERCLA documentation, characterization planning, and sampling and analysis plans to provide a path forward for ultimate disposition of remediated materials. The Waste Technical SupportSpecialist is responsible for evaluating the results as samples are collected and data is received from the analytical laboratories. The facilities subject to characterization, waste management, and disposition by UCOR have a wide variety of radionuclide, and chemical contaminants; thus, a broad background is desired. This position is primarily for the characterization, management, and disposition of waste for buildings and their remaining contents, equipment, and process systems; however, soil and water characterization will also be required. The job also includes other related aspects of waste management and disposition including but not limited to waste management calculations, waste determinations, profile development, documentation of waste characterization information, waste certification, waste disposition planning, procurement of off-site commercial treatment and disposal services, and overall coordination of the treatment and/or disposal of wastes at on-site and off-site treatment, storage, disposal and recycle facilities (TSDRF).
Primary Responsibilities
Collecting existing process knowledge to define the contaminants of concern, and the materials subject to characterization.
Performing field visits to hazardous and radiological waste sites.
Preparing data quality objectives and data quality assessments in accordance with EPA guidance (U.S. EPA QA/G-4, U.S. EPA QA/G-9R).
Developing sampling and analysis plans to collect the required data.
Preparing engineering calculations where necessary for materials of construction, or to balance hazardous constituent concentrations across the balance of the waste stream.
Preparing regulatory work plans and waste handling plans under the CERCLA process.
Assists the generator in determining the sampling and analysis requirements, verify compliance with the waste acceptance criteria, and support the final waste determination.
Provides input in the development of acceptable methods of radiological characterization including Gamma Nondestructive Assay, active/passive neutron interrogation, Dose-to Curie, and Surface Contaminated Objects.
Supports the technical review of waste data packages and documentation for compliance with the TSDRF WAC, Toxic Substances Control Act (TSCA), Resource Conservation and Recovery Act (RCRA), radiological and other statutes/regulations and U.S. Department of Energy (DOE) Orders.
Compiles information, supports preparation, and prepares and/or reviews Land Disposal Restrictions (LDR) notifications.
Prepares waste management plans for new facilities or projects.
Monitors compliance with the staging and/or storage time limits promulgated by DOE Order 436.1, RCRA, TSCA and other applicable requirements.
Supports regulatory agency and DOE-OREM interactions, such as negotiations, inspections, and technical assistance meetings
Serves as a technical and policy advisor to management and provides oversight on waste management matters relating to environmental remediation, decommissioning and demolition, storage and transportation of materials.
Job Knowledge/Qualifications
Technical knowledge of radiological and chemical characterization practices.
Technical knowledge of laboratory analytical procedures/practices and analytical data evaluations.
Technical knowledge of TSDRF waste acceptance criteria
Knowledge of environmental regulations and DOE Orders.
Able to complete 40 hour HAZWOPER training
Proven ability to work with a multidisciplinary team
Effective written and verbal communication skills
Knowledge of the CERCLA cleanup process
Self-motivated, requires limited direction
Required Education and Experience
Must have at a minimum a bachelor's degree in science or engineering or equivalent experience, with a minimum of 5 years of experience in the responsibilities detailed (10+ years preferred)
Prior experience in waste management operations
Experience and knowledge of the Oak Ridge Reservation (ORR) and the Department of Energy (DOE) is preferred but not required
Clearance and Health Regiments
Criminal Background Check
Pre-placement Drug Screening
Ability to obtain a Q Clearance
EEO Statement
ASRC Industrial (AIS) and its operating companies affords equal opportunity in employment to all individuals regardless of race, color, religion, sex, age, national origin, pregnancy, familial status, disability status, veteran status, citizenship status, genetic information or any other characteristic protected under Federal, State or Local law. AIS is an Equal Opportunity Employer.
$35k-59k yearly est. Easy Apply 60d+ ago
Program Specialist - Part-Time - South Knox Elementary
Boys & Girls Clubs of The Tennessee Valley 3.6
Support specialist job in Knoxville, TN
The Part-Time Program Specialistsupports the successful delivery of youth development programs with a focus on education, enrichment, and membership services. This role ensures a welcoming, organized, and safe environment while fostering academic success, healthy lifestyles, and positive character development.
Key Responsibilities:
Program Implementation & Youth Engagement
Lead or support the delivery of engaging academic and enrichment activities in areas such as reading, STEM, and the arts.
Adapt activities to meet the needs of youth with various learning styles and backgrounds.
Offer tutoring or mentoring to support youth development and well-being.
Ensure program areas are safe, inclusive, and responsive to member needs.
Educational & Grant Support
Assist with planning and tracking lessons related to education-focused grants.
Help collect pre/post-survey data and track attendance for grant compliance as needed.
Communicate youth progress and concerns with parents, schools, and the Club Director.
Membership & Administrative Duties
Welcome families and visitors, answering questions about programs and services.
Assist with membership processing, attendance tracking, and maintaining accurate records in tracking systems.
Help collect program fees and distribute communication materials to families.
Support compliance for Child Care Certificate Programs and DHS reporting under the direction of senior staff.
Collaboration & Communication
Build positive relationships with youth, families, school personnel, and staff.
Promote Club activities and events, sharing updates with families and the community.
Help coordinate special events, field trips, and Club celebrations.
Qualifications
Preferred Skills & Abilities:
Strong communication and relationship-building skills.
Comfort with Microsoft Office and digital record systems.
Ability to manage multiple tasks and maintain confidentiality.
Positive, flexible, and collaborative attitude.
Ability to supervise youth in small group settings.
Basic knowledge of childcare certificate programs or willingness to learn.
Flexibility & Additional Expectations:
Willingness to travel between Club sites to support program needs as required.
Ability to adapt quickly to changing schedules or site needs.
Perform other related duties as assigned by the Club Director or site leadership.
Support overall Club operations, including assisting in other program areas or administrative functions when needed.
Requirements:
18+ years of age.
High school diploma or GED required.
At least 1 year of experience working with youth in educational or enrichment settings.
Must pass local, state, and national criminal background checks.
Must pass initial drug screening and subsequent drug tests.
CPR and First Aid certification (or willing to obtain after hire).
$38k-56k yearly est. 22d ago
Help Desk Technician
Applylogic Consulting Group
Support specialist job in Clinton, TN
ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems.
We're looking for talented Help Desk Technicians to join our team in Clinton, TN. This position supports a dynamic government client and provides Tier I technical assistance to end users. The ideal candidate is customer-focused, detail-oriented, and eager to grow their IT skills in a mission-driven environment. Candidates must be available to support a 24/7/365 service desk schedule.
Work Location:
Onsite - Work from one of our office locations.
Clearance:
Must be US citizen with the ability to obtain a Public Trust security clearance.
Primary Roles and Responsibilities:
Provide first-level technical support to end users by diagnosing and resolving basic hardware, software, and network issues.
Log all service requests and incidents in the ticketing system and ensure accurate, timely updates.
Follow established troubleshooting procedures and escalate issues as needed to higher-level support teams.
Deliver exceptional customer service by communicating clearly, staying professional under pressure, and maintaining a positive attitude.
Support standard operating procedures and contribute to the overall effectiveness of the service desk.
Required Knowledge and Experience:
High school diploma or equivalent.
0-2 years of experience in a technical support or customer service environment.
Basic understanding of computers, software, and network functionality.
Strong interpersonal and communication skills, with an ability to explain solutions in plain language.
Preferred Education, Experience, & Skills:
Prior help desk or call center experience.
Familiarity with Microsoft 365, Active Directory, or ticketing systems such as ServiceNow.
CompTIA A+ or equivalent certification.
Strong multitasking and problem-solving skills in a fast-paced environment.
$36k-59k yearly est. 60d+ ago
Training Program Specialist
Centrus Energy 3.9
Support specialist job in Oak Ridge, TN
The Training Program Specialist works to support organizations to determine training needs and priorities; delivering programs; establishing and maintaining contact with various education and training sources; tracks and maintains training information/records; supporting new hire on-boarding efforts; acting as the subject matter expert (SME) for the LMS.
What You Will Be Doing:
Organize and develop, or obtain, and update training procedure manuals and guides and course materials such as handouts and visual materials
Support the training program lifecycle to include strategy, planning, design, development, testing, and implementation
Develop and maintain all personnel training files.
Conduct orientation sessions and arranging on-the-job training for employees
Support periodic preparation and involvement in State and Federal inspections associated with Training Program.
Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors or customer representatives
Monitor, evaluate and record training activities and program effectiveness
Ensure the timely training needs are communicated to all supervision.
We'd Love to Hear from Candidates With:
Bachelor's Degree or equivalent technical experience
3+ years related experience in evaluating training requirements and development, conducting, and tracking training programs
Experience in conducting training and demonstrations
Proficiency in planning, development, support operations
Proficiency in MS Word, Excel, PowerPoint, and electronic databases
Must possess or have the ability to obtain and maintain a “Q” clearance
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
This position will require a pre -employment background check and a pre-employment drug test.
Centrus Energy and all subsidiaries shall abide by the applicable legal requirements. We prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin.
This position requires the successful candidate to obtain and maintain a Q security clearance. Candidates for positions requiring a security clearance are required to be tested for the absence of any illegal drug as defined in 10 CFR 707.4 prior to an offer of employment being made. In addition, once employe, employees will become part of a random drug testing program and may also be tested in the event of any incident causing injury or causing damage to property, or if it is determined that there is a reasonable suspicion the employee is under the influence of drugs or alcohol. This position will require preemployment background check on the part of the Company and in order to receive a Q security clearance, a background investigation by the Federal government. Subsequent Federal government reinvestigations may be required.
Centrus Energy Corp. is an Equal Opportunity Employer.
$43k-70k yearly est. Auto-Apply 25d ago
Training Program Specialist
Centrus Global
Support specialist job in Oak Ridge, TN
The Training Program Specialist works to support organizations to determine training needs and priorities; delivering programs; establishing and maintaining contact with various education and training sources; tracks and maintains training information/records; supporting new hire on-boarding efforts; acting as the subject matter expert (SME) for the LMS.
What You Will Be Doing:
Organize and develop, or obtain, and update training procedure manuals and guides and course materials such as handouts and visual materials
Support the training program lifecycle to include strategy, planning, design, development, testing, and implementation
Develop and maintain all personnel training files.
Conduct orientation sessions and arranging on-the-job training for employees
Support periodic preparation and involvement in State and Federal inspections associated with Training Program.
Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors or customer representatives
Monitor, evaluate and record training activities and program effectiveness
Ensure the timely training needs are communicated to all supervision.
We'd Love to Hear from Candidates With:
Bachelor's Degree or equivalent technical experience
3+ years related experience in evaluating training requirements and development, conducting, and tracking training programs
Experience in conducting training and demonstrations
Proficiency in planning, development, support operations
Proficiency in MS Word, Excel, PowerPoint, and electronic databases
Must possess or have the ability to obtain and maintain a “Q” clearance
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
This position will require a pre -employment background check and a pre-employment drug test.
Centrus Energy and all subsidiaries shall abide by the applicable legal requirements. We prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin.
This position requires the successful candidate to obtain and maintain a Q security clearance. Candidates for positions requiring a security clearance are required to be tested for the absence of any illegal drug as defined in 10 CFR 707.4 prior to an offer of employment being made. In addition, once employe, employees will become part of a random drug testing program and may also be tested in the event of any incident causing injury or causing damage to property, or if it is determined that there is a reasonable suspicion the employee is under the influence of drugs or alcohol. This position will require preemployment background check on the part of the Company and in order to receive a Q security clearance, a background investigation by the Federal government. Subsequent Federal government reinvestigations may be required.
Centrus Energy Corp. is an Equal Opportunity Employer.
$39k-64k yearly est. Auto-Apply 25d ago
Tier 2 Help Desk Technician / IT Support Specialist
Dolly Partons Stampede Pigeon Forge
Support specialist job in Pigeon Forge, TN
We're looking for a skilled Tier 2 Help Desk Technician to support our users and IT infrastructure. This role goes beyond basic troubleshooting and includes hands-on technical work such as network support, hardware installs, and structured cabling. The ideal candidate is comfortable working independently, enjoys solving problems, and isn't afraid to get their hands dirty in closets, ceilings, or server rooms.
Key Responsibilities
Provide Tier 2 technical support for desktops, laptops, mobile devices, printers, and peripherals
Troubleshoot and resolve escalated hardware, software, and network issues
Support Windows and/or mac OS environments (user accounts, permissions, updates, troubleshooting)
Install, terminate, and test network cabling (Ethernet, patch panels, wall jacks, racks)
Assist with network equipment installation and troubleshooting (switches, access points, firewalls)
Support and maintain wired and wireless networks
Work with Ubiquiti (UniFi) networking equipment (preferred, not required)
Document issues, resolutions, and procedures in the ticketing system
Assist with onboarding/offboarding of users (accounts, equipment, access)
Coordinate with Tier 1 support and escalate issues when appropriate
Perform occasional on-site support and after-hours work as needed
Required Qualifications
2+ years of IT support or help desk experience (Tier 2 or equivalent)
Strong troubleshooting skills across hardware, software, and networking issues
Experience running and terminating network cable
Solid understanding of TCP/IP, DNS, DHCP, and basic switching concepts
Familiarity with Active Directory, Microsoft 365, or similar environments
Ability to lift equipment, work on ladders, and access tight spaces when running cable
Strong communication and customer service skills
Preferred (Nice to Have)
Experience with Ubiquiti / UniFi networking gear
Network+ or similar certification
Experience with ticketing systems and IT documentation
Exposure to VoIP systems or camera systems
Work Environment
Mix of desk-based support and hands-on technical work
Office, server room, and light construction-type environments (cable runs)
Occasional after-hours or weekend work may be required
What We're Looking For
Someone who can think through problems, not just follow scripts
Comfortable working independently and prioritizing tasks
A team player who communicates clearly and takes ownership of issues
$36k-59k yearly est. 17d ago
POS Implementation and Support Specialist
Altar'd State 3.8
Support specialist job in Maryville, TN
Altar'd State is a rapidly growing women's fashion brand with more than 100 boutiques throughout the country. We are a place of respite for the modern-day woman and offer a distinctive shopping experience with the latest fashion finds, the most sought after clothing and accessories and delightful home décor. At the heart of our brand is our mission to change the world. A portion of every purchase is donated to various philanthropic organizations on a local and global scale. Westrive to uplift and inspire others to join our movement to stand out. for good.
Position: POS Implementation and SupportSpecialist
Purpose: This role is responsible for the Oracle XStore POS system that is run across 100+ retail locations. This person will manage upgrades, patches, and support issues as required. This role will also serve as Tier 2 escalation for our Help Desk. This is a hands-on role and is highly visible to the business.
Essential Job Duties and Responsibilities
Ownership of the POS system, including XStore, XCenter, XPay, ORCE (Relate)
Partner with our third-party support vendor to ensure system stability
Manage patching
Manage the upgrade process to newest version of the software
Create and maintain data loads to XStore environment
Serve as Tier 2 Escalation for support issues
Provide customer service to internal and external guests to ensure consistent experience.
Document and report on work completed to ensure compliance with company procedures
Escalate issues in line with company processes to ensure customer demands are met
Skills
· Experience with Oracle (or Micros) XStore / XCenter / Xpay / ORCE (Relate)
o XStore version 6.0 to 18
· Strong functional and technical knowledge of XStore / XCenter / ORCE
· Experience implementing Xstore POS and ORCE
· Experience developing data feeds for XStore / XCenter / ORCE
· Strong hands on experience in planning, testing, and executing upgrades and patches
· Solid SQL Server and SQL Development Skills
· Experience with XML file manipulation
· Experience with Java programming
· Experience with Windows OS
· Extensive knowledge of retail POS processes, including customer facing (sales, returns, promotions, pricing, loyalty, etc.)and back-office functions (cash management, open/close, TLOG, data flow)
· AS400 experience helpful but not required
· Strong communication skills. Must be able to effectively convey technical information to diverse audiences.
· Excellent problem-solving abilities.
· Minimal travel required
Requirements
· BS Degree in Computer Science or related field
· 10+ years working with point of sale systems
Other Information
· This position is located in our home office in Maryville, TN and is primarily Monday-Friday, but will require on call responsibility as needed to support the retail environment.
· The right person for this role is a go getter; someone not afraid to do the work required and is willing to do what it takes to get the job done. This person will interact daily with business partners in Store Operations, Merchandising, Finance, Distribution, and Human Resources to ensure that the POS system is functioning correctly and as required for all business units.
$30k-35k yearly est. Auto-Apply 60d+ ago
IT Help Desk Tech
First Horizon 3.9
Support specialist job in Maryville, TN
No sponsorship will be provided for this role.
Weekly Scheduled Hours: Monday - Friday 9am- 6pm ET
The Level 1 Help Desk Technician is responsible for providing technical support for First Horizon Bank employees who rely on technology to be the best at serving our customers.
Technicians will perform the essential tasks listed below:
Provide support for technology issues, including personal computers, printers and multi-functional devices, application support, software installs, password and access support, backup file restorations, email issues, internet access, and wireless device support as well as support for applications that are specific to the financial industry.
Provide support identified above through various channels, including Remote Desktop Management systems, Active Directory, Microsoft SCCM, CA ITCM, etc.
Provide accurate and complete description of the issue, inquiry or request in call record or incident management tracking application.
Follow step-by-step problem solving instructions prescribed in application run books, as well as perform necessary research for undocumented solutions as required.
Determine when field support is necessary and dispatch appropriate vendors.
Contribute to internal knowledge base, according to normal support triage, research and documentation.
Level 1 technicians escalate issues as necessary to Level 2 technicians.
Job Requirements (Knowledge, Skills and Abilities):
Good foundation of technical Knowledge and experience in troubleshooting a wide variety of PC hardware and software issues, is required.
Other areas of knowledge such as networking, database, server/client relationships is a plus.
Requires excellent customer service skills, analytical skills, sound judgment, and the ability to work effectively with end users, and IT team members and vendor partners
Experience working in an inbound help desk environment to include knowledge of responsibilities, processes, and procedures.
Excellent verbal and written communications skills
Excellent interpersonal and professional interaction skills
Self-motivated and directed, capable of independent decision making and prioritization of tasks
Knowledge of ServiceNow a plus
Minimum of 1 year in a similar job function required
Degree in IT related field or technical certifications a plus
Environment:
Work in performed in an office environment
Travel is rare but may be required as needed (less than 10%)
After hours availability required as needed for all helpdesk staff
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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$42k-55k yearly est. 27d ago
Vehicle Exchange Specialist
Hudson Automotive Group 4.1
Support specialist job in Morristown, TN
Honda of Morristown, part of Hudson Automotive Group, is on the lookout for a motivated and career-driven Vehicle Exchange Specialist to join our growing Sales team. Hudson Automotive is one of the largest and fastest-growing automotive dealer groups in the Southeast U.S., and we're passionate about delivering an exceptional customer experience. If you're an experienced Automotive Sales Associate, or an accomplished Sales professional looking to join a top-performing operation, it's time to shift your career into gear with Honda of Morristown!
What do we offer?
Top Compensation
Schedule: Mon-Saturday (Flex Schedule)
Hudson Academy: Continuous Employee professional development
Paid Time Off: Full-time employees can accrue up to 10 PTO days per year.
Medical, Dental, Vision, and Life Insurance
401k program
Employee discounts on vehicles & services
Who are we looking for?
Customer Centric sales professional looking for a career.
Serious appetite for continuous professional development.
Energetic team player who loves collaborating with a team.
Self-Motivated individual who is competitive and coachable.
Qualifications:
Must have a valid driver's license and be able to successfully pass a Motor Vehicle Record (MVR) check.
Track record of strong automotive sales performance (preferred).
Proven experience delivering world-class customer experience in a high-volume retail environment.
Excellent communication skills and a strong amount of emotional intelligence.
Are you ready to work in a rewarding, high-energy environment, and state-of-the-art facility? Come take the next step of your career with Hudson Automotive Group!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$24k-41k yearly est. 22d ago
IT HELP DESK TECH
First Horizon Corp 3.9
Support specialist job in Maryville, TN
No sponsorship will be provided for this role. Weekly Scheduled Hours: Monday - Friday 9am- 6pm ET * The Level 1 Help Desk Technician is responsible for providing technical support for First Horizon Bank employees who rely on technology to be the best at serving our customers.
* Technicians will perform the essential tasks listed below:
* Provide support for technology issues, including personal computers, printers and multi-functional devices, application support, software installs, password and access support, backup file restorations, email issues, internet access, and wireless device support as well as support for applications that are specific to the financial industry.
* Provide support identified above through various channels, including Remote Desktop Management systems, Active Directory, Microsoft SCCM, CA ITCM, etc.
* Provide accurate and complete description of the issue, inquiry or request in call record or incident management tracking application.
* Follow step-by-step problem solving instructions prescribed in application run books, as well as perform necessary research for undocumented solutions as required.
* Determine when field support is necessary and dispatch appropriate vendors.
* Contribute to internal knowledge base, according to normal support triage, research and documentation.
* Level 1 technicians escalate issues as necessary to Level 2 technicians.
Job Requirements (Knowledge, Skills and Abilities):
* Good foundation of technical Knowledge and experience in troubleshooting a wide variety of PC hardware and software issues, is required.
* Other areas of knowledge such as networking, database, server/client relationships is a plus.
* Requires excellent customer service skills, analytical skills, sound judgment, and the ability to work effectively with end users, and IT team members and vendor partners
* Experience working in an inbound help desk environment to include knowledge of responsibilities, processes, and procedures.
* Excellent verbal and written communications skills
* Excellent interpersonal and professional interaction skills
* Self-motivated and directed, capable of independent decision making and prioritization of tasks
* Knowledge of ServiceNow a plus
* Minimum of 1 year in a similar job function required
* Degree in IT related field or technical certifications a plus
Environment:
* Work in performed in an office environment
* Travel is rare but may be required as needed (less than 10%)
* After hours availability required as needed for all helpdesk staff
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
* Medical with wellness incentives, dental, and vision
* HSA with company match
* Maternity and parental leave
* Tuition reimbursement
* Mentor program
* 401(k) with 6% match
* More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Follow Us
Facebook
X formerly Twitter
LinkedIn
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How much does a support specialist earn in Knoxville, TN?
The average support specialist in Knoxville, TN earns between $24,000 and $60,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.
Average support specialist salary in Knoxville, TN
$38,000
What are the biggest employers of Support Specialists in Knoxville, TN?
The biggest employers of Support Specialists in Knoxville, TN are: