Support specialist jobs in Kokomo, IN - 1,040 jobs

The Medasource Customer Support Specialist plays a critical role in ensuring seamless contractor operations and client satisfaction across multiple accounts. This individual serves as a key liaison between internal teams, clients, and consultants, with a strong focus on operational excellence, compliance, and communication. KEY RESPONSIBILITIES VMS System Management (If Applicable) Monitor and manage job requisitions and submissions through various Vendor Management Systems (VMS) Ensure compliance with client-specific requirements and deadlines Track activity and status updates within VMS platforms Create contractor profiles in VMS upon offer acceptance, coordinate manager approvals ensure proper placements within internal ATS. Update contractor records for extensions, terminations, and any other operational changes. Assist in extension processes, rate increases, offboarding, and related administrative tasks Client-Specific Onboarding Coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client's expectations Monitor completion and ensure compliance prior to consultant engagements Responsible for distribution of all clients related access and equipment documentation. Serve as the point of contact between internal teams, clients, and contractors during onboarding Timekeeping & Payroll Coordination Act as the main point of contact for all timekeeping access issues Proactively resolve delays related to payroll system approvals and ensure timely setup of time portal credentials Monitor and follow up with managers/clients to guarantee accurate time entry and approval ahead of payroll deadlines BENEFITS & PERKS 401k match program Full health benefits (medical, dental, vision, and HSA) Paid holidays Paid vacation, sick, and personal days Eight Eleven's BeGiving Program: 1 PTO day per quarter for service work/volunteering Top-notch training programs at every step in your career Access to a personal financial concierge Genuine, passionate, family-oriented culture

Can be located in the Indianapolis or Fort Wayne Area RPAS Objective: The objective of this RPAS position is to grow current relationships and develop new target road industry accounts. This role will also show the customer the commitment and expertise Brandeis brings to their business. The focus of this position shall be on all paving and milling contractors in Brandeis's Indiana territory and developing a thorough understanding of their applications and how the products supplied by our vendors for these applications can be best utilized. Overview: The RPAS will be expected to achieve a level of expertise enabling him to perform startup, demonstration, and diagnose operational application issues. The RPAS is expected to become a liaison with the customer and Brandeis personnel in an effort to be proactive in expediting solutions for customers. The RPAS will work closely with the sales reps to coordinate demos, startups and product application training with customers in their territories. The focus of the RPAS will be to build relationships with job foremen, crew superintendents, and other operations personnel of the targeted accounts in order to be a resource for these individuals and provide assistance needed to help promote and support our products. The RPAS is expected to be the primary point of contact with our road development products vendors to obtain relevant information from these suppliers to facilitate the functions described herein. He should be perceived by these suppliers to be our “Application expert” on all issues related to road development products. RPAS Duties & Responsibilities: 1. Perform Machine Deliveries/ Walk-arounds and Operator Training. Perform new machine deliveries. Perform machine walk-around and familiarization with owner / operator. Perform machine start up, systems integrity / operations training for product demonstrations and Customer purchased machines. Perform warranty due diligence, explanation and documentation. Perform manufacture post-delivery machine inspections. 2. Develop & Maintain excellent customer relationships, i.e.: External, Internal. Develop and maintain relationships with the proper customer personnel. Coordinate communications between Brandeis, Customer Technicians, Superintendents and Manufacturers on potential problems or issues, and provide guidance on and, if applicable, estimates/quotes for appropriate corrective measures. Take ownership of road development Customer issues and follow-up through closure of issues. Insure that targeted road development Customers within Brandeis territories are familiar with available Brandeis product and service offerings. 3. Perform Machine inspections at regular intervals. Visit road development customer jobsites to observe, inspect machines and report to sales and service how machines are performing. Be familiar with road development Customer machines & applications. Train customers continuously on proper operation and general maintenance. 4. Assist in creating and maintaining CRMseries customer and machine computer data based information Machine files are to reflect make, model, serial number, service meter reading, etc. Customer files are to reflect address, contact names, phones, etc. Call files are to reflect date, contact name, subject discussed, opportunities, etc. 5. Market Brandeis Product Programs, Sales, Service & Parts. The RPAS will be a resource to the sales functions for the road development products to assist Brandeis Sales Department by making recommendations as to the products and specifications that would best fit the customer's work environment, personnel, and applications. Work in conjunction with machine sales to offer special product support or warranty programs. Work with Sales Reps and PSR's to develop Road products programs and solutions that show customers value. Position Requirements: Relative 2 yr. College Degree or Technical/Diesel College Graduate or relative Military Training Program minimum. 4 yr. College Degree preferred. Mid- Level Computer experience (MS Office, Outlook, etc.) 2+ Yrs. College & 5+ yrs. utility/construction/mining, road development equipment industry experience or 10+ yrs. utility/construction/mining, road development equipment industry experience. Prior industry repair/maintenance shop management experience preferred. Positive personality, team player, problem solver, self-starter, outstanding integrity, superior communicator. Able to travel overnight on a regular basis for product training, or company related business. Be available to work at night on occasion for new machine delivery start up or Customer application / machine diagnosis. Must pass background check, employment physical and drug screen.

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 16,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Position Summary We are seeking a detail-oriented Senior Asset Management to manage material stock, perform regular cycle counts, and ensure accurate inventory records. The ideal candidate must be proficient in operating a forklift to move, load, and unload materials safely and efficiently. Job Responsibilities Conduct daily material receiving, storage, and issuance in compliance with company procedures. Perform cycle counting, stock audits, and inventory reconciliation to maintain accuracy. Operate a forklift (stand-up/sit-down) to transport materials within the warehouse. Organize and maintain warehouse layout for optimal space utilization. Assist in ERP/WMS system updates to ensure real-time inventory tracking. Report discrepancies, damages, or shortages promptly. Follow safety protocols and maintain a clean work environment. Support logistics teams in loading/unloading shipments as needed. Job Requirements 5+ years of experience in inventory control, warehousing, or material management. Valid forklift certification (or willingness to obtain one). Basic computer skills (MS Office, inventory management systems). Strong attention to detail and organizational skills. Experience with ERP/WMS systems (e.g., SAP, Oracle) is a plus.

Preferred: Bi-lingual Spanish speaking The Delivery Support Associate plays a key part in the daily and weekly administrative functions for the One NSC process. Each Delivery Support Associate will work with their assigned operational leaders, recruiters, sales representatives, and field associates. In this role the Delivery Support Associate will ensure the smooth operation of the branch and daily recruiting and business operations. They are the liaison between the field (sales & recruiting) and the back office (finance & risk). Key Accountabilities Answer and direct inbound calls to the appropriate departments or personnel, ensuring timely and accurate handling of all inquiries. Timely, accurately, and compliantly send, review, approve and process new hire onboarding paperwork, including offer letters, Direct Deposit information, and completing the I-9 and e-verify. The Delivery Support Associate must demonstrate a high degree of service orientation, focused on actively working to onboard new employees in a manner that positively represents the company and makes the new employee feel important and welcome. Process necessary background checks and drug tests required for jobs. Collect save, and process weekly timecard entry and approval process, including expenses, per diem, and sick time as needed for payout every Friday. Work in close communication with operational leaders, Recruiters, HR, Payroll, and Billing departments in addition to field associates. Provide timecard and billing adjustment as needed to ensure proper payout and invoicing. First point of contact for trouble shooting any onboarding and payroll issues. Work with each recruiting team on ensuring job boards are up to date. Assist recruiters with tracking candidates in VMS exchanges as well as tracking employee certifications to ensure they are active. Assist with ordering, scheduling, and administering required employee remote and onsite training during the onboarding process. Contribute to front of the office duties as needed per office. Other duties as assigned. Minimum Experience Requirements High School Diploma: Possess a high school diploma or equivalent qualification; additional education may satisfy work experience qualifications. Prefer experience with human resources processes, employee onboarding, and/or payroll process experience. Previous experience with delivering exceptional customer service. Ability to work independently Exceptional verbal and written communication skills, enabling effective communication with clients, candidates, and internal team members. Ability to clearly articulate job, employment, and payroll information. Judgment and decision-making ability. Strong customer service/client relations skills. Organizational and multi-tasking skills. Communication skills (oral and written). Ability to handle stress successfully. Proficiency in using Bullhorn (Preferred), Microsoft applications, and other computer-based applications. Analytical Skills: Ability to evaluate complex situations, proactively identify issues that may adversely impact the company's delivery and payroll processes and implement timely and effective solutions to problems. Able to initiate and embrace change. Time management skills (ability to multi-task). Interpersonal skills.

Milliman's Indianapolis Health practice is seeking an IT Support Specialist to join our growing IT Support Team. This role ensures that all of our technology is in seamless working order for current and incoming staff, approximately 250+ people and growing. Our end-user systems include: hardware, network storage, software, networking and telecommunications. In addition to your technical knowledge, this individual should have customer-oriented communication skills to effectively manage a wide variety of tickets and resolve critical issues with the utmost urgency. There is no typical day for this role, however, common tasks include: setting up workstation equipment, running diagnostics in a remote session, and answering an ambiguous helpdesk ticket. Each day you will use your expertise to provide solutions in response to a wide variety of requests. This is a great opportunity for someone who wants to use their tech support experience, customer service skills, and is ready to develop additional skills in a consulting and professional services environment. Responsibilities In this role, you will: Respond swiftly to incoming tickets and ad hoc requests for help from local and remote users Resolving technical issues in a timely manner and research incidents with the utmost attention to detail Prioritize tickets based on urgency and/or priority with the information given Solve a wide variety of technical problems at any given time Follow internal approval procedures Complete auditing tasks Physically install and configure new hardware, software, and systems Complete hardware refresh workflows Provide A/V support for in-office meetings and interviews Provide instructions to end users, verbally and in writing Create, update, review and maintain documentation Teach technical concepts and processes when needed Provide orientation and guidance to users on how to operate new software and computer equipment Qualifications Experience with Microsoft Active Directory and GPO's Familiarity with TCP/IP networking Equally comfortable taking initiative and self-direction to handle challenging tasks independently, and valuing collaboration as part of a team Professional demeanor in oral and written communication Positive, solution-oriented mindset with a proactive approach to problem-solving Able to prioritize multiple concurrent requests Exceptional attention to detail Completes thorough research and exhausts all possible resources when investigating an issue Willingness to learn and expand personal knowledge base as technology needs evolve Receptive to constructive feedback Required: Associate's degree in Information Technology or related field 4+ years of experience supporting and troubleshooting Windows 10/11 and Microsoft software solution technologies, in addition to, hardware (i.e. desktop, laptop, printer, conferencing equipment, mobile devices) 5+ years of customer service experience, preferably in a related industry or office environment 3+ years experience supporting server environments Ability to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces; must be able to lift 40 pounds, climb stairs, balance, stoop, kneel, crouch, or crawl with or without the use of reasonable accommodations Preferred: Bachelor's degree in Information Technology or related field Experience supporting Windows, Mac, and/or Linux operating systems in enterprise environments Certifications in A+, Network+, MCP, or equivalent professional certification; CompTIA certifications strongly preferred Experience with a help desk ticketing system Experience with virtualization technologies (VMware), storage area networks (SAN), and server administration across physical and virtual platforms Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future. The Team The Information Technology team is dedicated to providing comprehensive support to over 250+ professionals based in our Indianapolis office. This technologist team collaborates closely with the Indianapolis office and others across multiple practices globally at Milliman. This collaboration ensures the delivery of innovative IT solutions tailored to meet our diverse needs. Location This position is based out of the Milliman office in Indianapolis, IN. Candidates hired into this role must be willing to work onsite full-time. Compensation The overall salary range for this role is $65,200 - $104,200. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. In addition, we offer a performance-based bonus-plan, profit sharing, and generous benefits. This is a full-time, non-exempt position. Employees in this role are eligible for overtime pay for hours worked beyond 40 in a workweek. Benefits We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include: Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges 401(k) Plan - Includes a company matching program and profit-sharing contributions Discretionary Bonus Program - Recognizing employee contributions Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis. Holidays - A minimum of 10 observed holidays per year Family Building Benefits including Adoption and fertility assistance Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria Life Insurance & AD&D - 100% of premiums covered by Milliman Short-Term and Long-Term Disability - Fully paid by Milliman Who We Are Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation. Milliman invests in skills training and career development, and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG's) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site ***************************************** to learn more about Milliman's commitments to our people, diversity and inclusion, social impact and sustainability. Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance. Equal Opportunity All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. #LI-KM1 #LI-ONSITE

Function: IT & Security Reports to: Manager, IT The IT Support Specialist is responsible for providing technical support to our internal team members, managing hardware inventory and maintaining servers. This role assists with IT support initiatives, and plays role in maintaining our IT environment. In this role you will serve as the face of IT in supporting our global team with their hardware and software related needs. This role will be asked to work a hybrid schedule out of our downtown Indianapolis office. Key Responsibilities: Provide first-level technical support to internal users, resolving hardware and software issues. Respond to IT service requests and troubleshoot problems through to resolution or escalate as needed. Install and configure computer systems, software, and peripheral devices. Assist in the setup of new users' accounts and equipment. Maintain and update IT documentation, including manuals, procedures, and configurations. Create knowledge base articles to assist users in resolving common issues. Assist in maintaining the company's network infrastructure, including switches, routers, and wireless access points. Troubleshoot network connectivity issues. Skills and Experience Needed: Bachelor's degree in Information Technology, Computer Science, or related field preferred. 1-3 years of experience in IT support, preferably in a SaaS environment. Basic technical knowledge of IT systems, network administration, and cybersecurity.. Familiarity with Microsoft Windows, mac OS, and/or Linux operating systems. Basic understanding of networking concepts. Strong problem-solving and communication skills. Relevant certifications (e.g., CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified IT Professional - MCITP) are a plus. Competencies Accountability Creating an Inclusive Environment Initiating Action Adaptability Customer Focus Managing Conflict Building Partnerships Dealing with Ambiguity Decision Making Business Acumen Driving for Results Technical/Professional Knowledge/Skills About the company: Boards set the standard for what organizations can achieve. At OnBoard, our board management software helps boards function at a higher level so every organization can make a bigger difference in the world. Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 5,000 organizations and their 12,000 boards and committees in 60 countries worldwide. With customers in higher education, nonprofit, healthcare systems, government, and enterprise business, OnBoard is the leading board management provider. OnBoard has grown from a class project at Purdue University in West Lafayette, Indiana in 2003 into the world's leading board management software platform today. Backed by JMI Equity and the acquisitions of eScribe and Govenda, OnBoard is positioned to become the industry leader in Board Management and Meeting Solutions for private and public sector entities. Benefits and Perks: Company provided equipment (laptop, software, etc.) Employment with a growing, casual, fun, philanthropic minded company Employer paid extended health benefits, including health spending account (CAN based employees) US Based Employees Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings. An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan. Medical Flexible Spending Accounts available. Dependent Care Flexible Spending Accounts available. Basic life insurance in the amount of $50,000 or 1 X's your salary (whichever is higher). Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you. 401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom. We offer a generous company match that starts on the first of the month following 60 days of employment. The company match is dollar for dollar on the first 3% of your pay that you contribute and $0.50 on the dollar on the next 2%, for a total match of 4%. Paid Time Off (PTO)/Holiday Diversity Statement - Culture of Togetherness: At OnBoard, our mission is to encourage and celebrate a culture of togetherness. We acknowledge that uniqueness is powerful, and we welcome, foster, and appreciate all. Diversity, Equity, and Inclusiveness fuel the Pathfinder atmosphere and all our efforts. Our power is in our people and we Pledge 1% to give back to our communities and across the globe. OnBoard is an equal opportunity employer and committed to a diverse and inclusive working environment. Passageways does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please email *************************.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Can be located in the Indianapolis or Fort Wayne Area Road Product Application Specialist for Indiana RPAS Objective: The objective of this RPAS position is to grow current relationships and develop new target road industry accounts. This role will also show the customer the commitment and expertise Brandeis brings to their business. The focus of this position shall be on all paving and milling contractors in Brandeis's Indiana territory and developing a thorough understanding of their applications and how the products supplied by our vendors for these applications can be best utilized. Organizational Relationships: The RPAS will report directly to the Regional Sales Manager. The RPAS will also have regular input from and communication with the Regional Operations Manager. This communication is vital so we can build relationships on the Product support side as well as sales. Overview: The RPAS will be expected to achieve a level of expertise enabling him to perform startup, demonstration, and diagnose operational application issues. The RPAS is expected to become a liaison with the customer and Brandeis personnel in an effort to be proactive in expediting solutions for customers. The RPAS will work closely with the sales reps to coordinate demos, startups and product application training with customers in their territories. The focus of the RPAS will be to build relationships with job foremen, crew superintendents, and other operations personnel of the targeted accounts in order to be a resource for these individuals and provide assistance needed to help promote and support our products. The RPAS is expected to be the primary point of contact with our road development products vendors to obtain relevant information from these suppliers to facilitate the functions described herein. He should be perceived by these suppliers to be our “Application expert” on all issues related to road development products. RPAS Duties & Responsibilities: 1. Perform Machine Deliveries/ Walk-arounds and Operator Training. Perform new machine deliveries. Perform machine walk-around and familiarization with owner / operator. Perform machine start up, systems integrity / operations training for product demonstrations and Customer purchased machines. Perform warranty due diligence, explanation and documentation. Perform manufacture post-delivery machine inspections. 2. Develop & Maintain excellent customer relationships, i.e.: External, Internal. Develop and maintain relationships with the proper customer personnel. Coordinate communications between Brandeis, Customer Technicians, Superintendents and Manufacturers on potential problems or issues, and provide guidance on and, if applicable, estimates/quotes for appropriate corrective measures. Take ownership of road development Customer issues and follow-up through closure of issues. Insure that targeted road development Customers within Brandeis territories are familiar with available Brandeis product and service offerings. 3. Perform Machine inspections at regular intervals. Visit road development customer jobsites to observe, inspect machines and report to sales and service how machines are performing. Be familiar with road development Customer machines & applications. Train customers continuously on proper operation and general maintenance. 4. Assist in creating and maintaining CRMseries customer and machine computer data based information Machine files are to reflect make, model, serial number, service meter reading, etc. Customer files are to reflect address, contact names, phones, etc. Call files are to reflect date, contact name, subject discussed, opportunities, etc. 5. Market Brandeis Product Programs, Sales, Service & Parts. The RPAS will be a resource to the sales functions for the road development products to assist Brandeis Sales Department by making recommendations as to the products and specifications that would best fit the customer's work environment, personnel, and applications. Work in conjunction with machine sales to offer special product support or warranty programs. Work with Sales Reps and PSR's to develop Road products programs and solutions that show customers value. Qualifications Relative 2 yr. College Degree or Technical/Diesel College Graduate or relative Military Training Program minimum. 4 yr. College Degree preferred. Mid- Level Computer experience (MS Office, Outlook, etc.) 2+ Yrs. College & 5+ yrs. utility/construction/mining, road development equipment industry experience or 10+ yrs. utility/construction/mining, road development equipment industry experience. Prior industry repair/maintenance shop management experience preferred. Positive personality, team player, problem solver, self-starter, outstanding integrity, superior communicator. Able to travel overnight on a regular basis for product training, or company related business. Be available to work at night on occasion for new machine delivery start up or Customer application / machine diagnosis. Must pass background check, employment physical and drug screen.

Join American Structurepoint and become part of a team that goes the extra mile for our clients and communities. We live by our values - respect, staff development, results and family. Our team is encouraged to explore new ideas and turn our clients' dreams into reality. With exceptional benefits, training, and mentorship, we pave the way for a rewarding career. Ready for more than just a job? Explore opportunities with us and help improve the quality of life in the communities we serve. Group: Information Technology Position: IT Support Specialist (CAD Systems) Location: Indianapolis, IN As an IT Support Specialist at American Structurepoint, you will be part of a team that supports the company's technology needs. Our team thrives on creating the best experience for our team members and constantly implementing bleeding edge solutions to give our company a competitive advantage. Job Summary We are seeking a technically skilled and detail-oriented IT Support Specialist with a focus on Autodesk and Bentley CAD system deployment, administration, and support for our civil engineering teams. In this role, you will be responsible for deploying, maintaining, and troubleshooting complex CAD environments used for infrastructure design projects. You will serve as the technical liaison between internal teams and software vendors (Autodesk and Bentley) to resolve issues, implement updates, and optimize performance across our engineering technology stack. Note: This position is a technical IT support role - no CAD design or drafting responsibilities are required. Responsibilities Software Deployment & Configuration • Collaborate with the internal software deployment team for Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer, etc.) using tools such as Autodesk Access, Bentley CONNECTION Client, SCCM, or Intune. • Configure and maintain CAD standards, templates, seed files, workspaces, and configuration files to ensure consistency across project teams. • Evaluate and test updates, patches, and service packs before implementation in production environments. • Manage version control and compatibility between Autodesk and Bentley software platforms. Vendor Collaboration & Issue Resolution • Act as the primary technical contact with Autodesk and Bentley support teams. • Log, track, and escalate issues to vendors as needed; follow through to resolution and document fixes. • Participate in beta programs, vendor training, and technical briefings to stay informed on product updates and best practices. • Provide feedback to vendors on product performance and opportunities for workflow improvements. Technical Support • Provide Tier 2/3 support for CAD-related issues within the civil engineering environment. • Troubleshoot problems related to application performance, licensing, data access, and file interoperability. • Collaborate with IT infrastructure, network, and project delivery teams to ensure optimal CAD performance across workstations, servers and virtual environments. • Maintain detailed documentation of troubleshooting procedures, configurations, and deployment methods. License & Asset Management • Administer and optimize Autodesk and Bentley licensing systems (Autodesk Account, Bentley Licensing Portal). • Track license usage, manage allocations, and ensure compliance with vendor agreements. • Coordinate renewals, upgrades, and new license acquisitions with procurement and IT management. Infrastructure & Standards Support • Support the setup and maintenance of CAD-related data environments such as ProjectWise, Autodesk Docs, or BIM 360. • Collaborate with the CAD management team to uphold company standards and workflows. • Identify opportunities to automate tasks, streamline deployments, and improve user experience. Qualifications Required: • 1 to 3 years of experience in IT support, CAD administration, or systems deployment in a civil engineering, architecture, or construction environment. • Strong experience deploying and supporting Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer). • Proven ability to work with software vendors to diagnose and resolve application or licensing issues. • Knowledge of CAD operating in virtual environments. • Knowledge of Windows operating systems, networking fundamentals, and system performance optimization. • Excellent problem-solving, communication, and documentation skills. Preferred: • Experience with ProjectWise, Autodesk Docs, BIM 360, or similar project collaboration platforms. • Familiarity with PowerShell, Python, or batch scripting for deployment automation. • Understanding of civil engineering data workflows and file management practices. • Certifications such as Autodesk Certified Professional, Bentley Accredited Administrator, or CompTIA A+/Network+. Why Join Us: • Support innovative civil infrastructure projects with cutting-edge CAD technologies. • Collaborate with talented engineers, designers, and IT professionals in a forward-thinking environment. • Gain exposure to both Autodesk and Bentley ecosystems with opportunities for ongoing professional training. • Competitive salary, benefits, and opportunities for career advancement within a growing engineering organization.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

IT Support Specialist Location: Indianapolis, IN Sharpen is hiring an IT Support Specialist to own and manage the IT systems that keep our employees productive and our company secure. You'll work closely with our leadership team to support and maintain hardware, software, cloud tools, and security workflows, ensuring our technology environment runs smoothly and efficiently. This role is ideal for someone who thrives in a hands-on environment, enjoys solving technical problems across a hybrid Mac/Windows setup, and wants to grow their IT skills while helping a fast-growing SaaS company scale. Role Overview As our IT Support Specialist, you will be responsible for the day-to-day management of employee hardware, software, accounts, and security systems. You will work closely with leadership to ensure our IT environment is secure, efficient, and user-friendly. This is a hands-on role, you'll be setting up laptops, managing cloud applications, troubleshooting issues, and supporting employees across both Mac and Windows environments. What You'll Do * Provide end-user support to employees across Mac and Windows laptops, including troubleshooting hardware/software issues. * Manage accounts, access, and permissions in Google Workspace, Okta, and other cloud systems. * Administer and maintain company MDM, ensuring devices are secure and up-to-date. * Assist with IT infrastructure management, including network hardware, cloud services (AWS), and collaboration tools (Slack, Atlassian, etc.). * Coordinate with vendors, external IT providers, and internal stakeholders to resolve issues efficiently. * Set up new employees with hardware, software, and access, providing ongoing support and training. * Recommend and help implement IT improvements, new tools, and best practices. What We're Looking For * 1-3 years of IT experience, including hands-on support in a hybrid Mac/Windows environment. * Familiarity with cloud tools such as Google Workspace, Okta, Slack, Atlassian, and AWS. * Knowledge of SAML or OAUTH flows. * Basic knowledge of device management, network troubleshooting, and endpoint security. * Strong problem-solving skills and the ability to learn quickly on the job. * Excellent communication skills and a customer-service mindset. * Able to work independently, but also collaborate with leadership on IT decisions. Nice to Have * Exposure to SOC 2 compliance processes or other IT security frameworks. * Experience with MDM tools (Jamf, Kandj, etc.). * Basic scripting or automation experience (PowerShell, Bash, etc.). Why Join Sharpen? We're not your typical tech company-we're collaborative, curious, and constantly pushing to improve how contact centers operate. If you're ready to grow with a mission-driven team and make an impact on how companies connect with their customers, Sharpen is the place for you! * Competitive salary + commission and performance bonuses * Full benefits package (health, dental, vision, 401k) * 401k match and employer HSA contribution * Career growth opportunities within a dynamic and growing company

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. This position, under minimal to no direction, executes office operations activities and provides hands on day-to-day support to ensure the location is running efficiently. Responsible for heavy interaction with building management, vendors, internal clients, external clients, and other Enterprise Support Services personnel. Responsible, in tandem with the Workplace Experience Manager or Supervisor to ensure the location is safe, well-maintained, and clean. This position is responsible to support the Workplace Experience Manager or Supervisor to coach Workplace experience staff as well as provide expertise to avoid building system failures. May act in the Workplace Experience Manager's or Supervisor's absence when required. This position is responsible for assisting with the daily operations of the office including answering a multi-line telephone system for single location or multiple locations, directing callers to the appropriate individual, greeting visitors, and altering appropriate party or visitor arrival. May also provide administrative assistance, performing and working on intermediate to advanced administrative documents (Word, Excel, and PowerPoint). This position will actively contribute to the firm culture through participation in internal and client facing activities that enhance the RSM experience. Responsibilities: Plans with Workplace Experience Manager or Supervisor then executes, under minimal to no direction the completion of Location Services projects such as moves, repairs, cleaning, conference room preparation, meeting and event coordination and ensuring pantries are adequately supplied. Will also perform daily walk throughs of the location and follow up on maintenance issues raised by the Workplace Experience Manager or Supervisor or others within the location. Will coordinate with vendors and building management on life/safety and repair items. Will escalate and provide status to the Workplace Experience Supervisor or Manager when necessary. Looks to streamline and improve inefficient processes in order to successfully manage ordering and maintaining inventory. Purchases and maintains inventory of facilities/janitorial supplies and equipment by monitoring inventory and reordering materials before depletion. Determines if supplies should be purchased directly from an approved vendor or put out to bid. Maintains vendor relationships, processes payments and meets with Workplace Experience Supervisor or Manager to track and analyze total spend as it relates to the budget. When performing daily walk throughs, take note of possible issues and investigate cost efficient ways to upgrade or replace failed/failing building systems (water lines/electric lines/lighting/HVAC). Determine trends from frequent requests and advise Workplace Experience Supervisor or Manager of necessary projects which would be cost beneficial to the Firm. Provides routine direction and support, as necessary, in one or more of the following areas: Mail services including distribution of mail, UPS, FedEx and other packages, coordination of courier services, researching and resolving any issues with packages that are improperly addressed or packaged, and assisting employees with mailing needs Assisting employees with large photocopy, scanning and binding jobs, ensuring timely completion of submitted jobs Locating and checking out client files, maintenance of client records and documents, ordering files from offsite storage facility and record retention. Maintaining and ordering office supplies Maintaining Location Services budget Visitor management and reception activities ensuring quality customer service Meeting and event coordination to include catering request and receiving orders, conference room coordination, and audio-visual equipment support Manage the building card access systems, promptly ensuring exiting employees are termed in the systems and new cards are issued to both new employees and those who lost their IDs. Collect fees for replacement cards, as appropriate. In charge of ensuring our main entry doors remain secure and working directly with card access vendor and IT when issues arise. Responsible for new hire/move/termination data sheet for the office. Ensure new hire/promotion seating is available, presentable and the desk drawers and locks work. Ensure terming employees' personal effects are packed up, and if necessary, shipped out. Ensure terming employee checklist is completed and files are relegated back to appropriate secure location. Other duties as assigned There is an expectation this position will work in-office five (5) days per week. Qualifications: EDUCATION High school diploma TECHNICAL/SOFT SKILLS (Required) Ability to communicate both verbally and in writing with diverse audiences Advanced Microsoft Office skills Strong grammar and proofreading knowledge and experience Ability to prepare chats, graphics, and tables, etc. Ability to manage multiple tasks and projects Basic to intermediate knowledge of lighting, HVAC, and plumbing SPECIAL REQUIREMENTS SPECIFIC TO JOB Able to lift up to 40 lbs. Able to stand on your feet for extended periods of time Must be punctual and able to adapt to changing schedules Able to convey instructions clearly and concisely and be responsive to staff or vendors when they inquire Effective organization and time management skills Maintain professionalism in demeanor, conversation, and dress Strong attention to detail EXPERIENCE 3 to 5 years' experience in a related field or area Demonstrated experience managing multiple projects LEADERSHIP SKILLS (Required) Ability to respond positively to changing circumstances, seek and implement change to drive business improvement and serve as a model of the change Work collaboratively with Location Services Supervisors/Managers to provide support across the enterprise particularly during peak times Work collaboratively with Workplace Experience Manager to provide support during the business planning process PREFERRED REQUIREMENTS Excellent follow up Prior experience in a professional office environment There is an expectation that you will work in-office five (5) days per week. At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $46,100 - $73,700

TITLE: CNC Support Technician COMP: $55,000 - $65,000 per year Our client is seeking immediate assistance in identifying a candidate for a Software Support Engineer direct hire position in Indianapolis, IN Duties: Troubleshoot, test, and support CNC software applications to ensure proper operation and customer satisfaction. Conduct time studies, provide training, and support applications both remotely and at customer sites. Diagnose and resolve software and machine issues, escalating complex problems to engineering teams as needed. Collaborate with field service and internal engineering teams to verify machine performance and run test parts as required. Assist with new installations and support customers and distributors in adopting new software releases. Utilize G-code and other machine programming languages to control spindle speeds, tooling motion, and machining operations. Travel up to 30% domestically, with potential for occasional international travel, primarily for software rollout and support. Maintain detailed reporting of troubleshooting activities, testing outcomes, and support provided. Required Skills (Must have): Two or 4 year degree, or technical schooling 1-2+ years of CNC Machinist experience or 3 or 5 axis mills and multi-axis lathe experience Must excel on a computer (Microsoft office) TERMS: This is a direct hire position that pays from $55,000 - $65,000/yr. Please apply or call Matt Kane for details- **************. This company does offer benefits including 401K match, health, dental, and vision insurance. #ID9515

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible. Job Description: Parsons is looking for an amazingly talented MDDU CBRN Task Based Technical Support Specialist to join our team! This position is an as needed role and NOT a full-time role. What You'll Be Doing: * Conduct CBRN detection operations at the direction of federal staff to include coordinating with stakeholders, managing equipment, planning logistics, developing plans, teaching and training equipment protocols to stakeholders, reporting information as appropriate, notifying chain of command as appropriate, writing situational reports and after-action reports, and following up with the stakeholder in post-deployment communications. * Manage and maintain file system for regional documentation to include record keeping, following file standards and protocols, and maintaining both electronic and paper files. * Responsible for maintaining their equipment, tactics, techniques, and procedure standards by completing all training, including refresher training, in accordance with MDDP policies. * Supports fleet management by documenting, tracking, submitting, and filing all necessary fleet vehicle information in accordance with MDDP, CWMD, and DHS policies. * Adheres to professional standards and codes of conduct set forth by MDDP, CWMD, and DHS including dress code, all forms of communication standards, social media regulations, and other policies as required. * Presents clear, concise, and accurate information on the Mobile Detection Deployment Program and its capabilities to a variety of stakeholders and group sizes. * Professionally conducts training on and answers questions on policies, procedures, protocols, and equipment of the program to a variety of stakeholders and group sizes * Provides support for Situation Reports (SITREPs). * Provides input for After Action Reports (AARs). What Required Skills You'll Bring: * Active Secret security clearance or higher * Must be able to obtain DHS Suitability. * Experienced in chemical, biological, radiological and nuclear detection and CBRN training and exercises * 10 years experience in radiological and nuclear detection and training * Special event operational experience including SEAR or NSSE events * Knowledgeable and skilled in using a variety of equipment including but not limited to Mobile/Portable Radiation Detection Systems, Personal Radiation Detectors PRD Spectroscopic/Non-Spectroscopic;; Radiological Isotope Identification Device RIID High-Res/Low-Res;. Auxiliary Equipment: Radios, Radioactive Material Sources. * Must be able to lift and carry up to 50 pounds of equipment * Excellent verbal and communications skills to include completing daily situation reports, after-action reports, and monthly report. * Proficient in the use of computers, A/V equipment, Microsoft Office products, Word, Excel, PowerPoint. * Radiation Worker training and experience working with radioactive materials. * Travel up to 75 percent of the month within the contiguous United States and US territories may be required including back to back trips in excess of a week. May be called to support PM directly when requested or function as Acting PM for periods no longer than 30 consecutive days. * Must have valid driver's license and experience towing larger trailers including a fifth wheel * Must have a Class B CDL license or ability to obtain one within 3 months of being hired Security Clearance Requirement: An active Secret security clearance is required for this position. This position is part of our Federal Solutions team. The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now. Salary Range: $72,900.00 - $127,600.00 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled. Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to ************************************************

Valsoft Corporation acquires and develops vertical market software companies through a buy-and-hold strategy. Unlike traditional private equity, we don't flip companies-we operate them for the long term. Our decentralized model allows each business to maintain its entrepreneurial spirit while benefiting from shared expertise, technology, and best practices across our portfolio. About Fluent Software Group Fluent Software Group is one of Valsoft Corporation's operating groups, a global leader in acquiring and operating vertical market software companies. Fluent focuses on businesses serving specialized industries, where focus and expertise matter most. We provide a permanent home for founders and their teams, ensuring their companies continue to thrive while gaining access to resources, technology, and operational playbooks that accelerate sustainable growth. About the Role The Tech Support Specialist is a critical role in WSI Technologies' Support and Service division. We prioritize delivering exceptional experiences (both internally and externally), which means this role requires technical proficiency, a problem-solving mentality, and excellent customer service skills. We are seeking a customer-focused, technically skilled Tier 1 Tech Support Specialist to join our team. This role will provide technical support and ensure the smooth operation of our clients' remote hardware and software systems. Key role attributes include outstanding problem-solving abilities, effective communication, strong interpersonal skills, patience, a customer-centric attitude, and the capacity to thrive in a collaborative team environment. Key Responsibilities * Provide phone and email technical support while meeting service level agreements. * Thoroughly document troubleshooting efforts and communication within the ticketing system. * Perform first-line triage on all customer issues. * Monitor the ticket queue and proactively take ownership of tickets. * Perform remote system upgrades, health checks, and site documentation as needed. * Follow triage checklists to identify and correct system issues. * Assist other groups with support-adjacent requests as needed. * Create and edit documentation for internal and external knowledge base. Who You Are You are a proactive and customer-focused professional who thrives on solving technical problems and providing exceptional support. You enjoy collaborating with team members, guiding clients through troubleshooting, and continuously improving processes and documentation. Patience, clear communication, and a strong service mindset are at the core of how you operate. Qualifications * Excellent customer service and soft skills. * Collaborative and accountable team player. * Technically savvy with an appreciation for process and automation. * Strong written and verbal communication abilities. * Ability to multitask and prioritize several work streams simultaneously. * Desire to learn, grow, and share knowledge across the organization. * Proficient with Windows OS; CompTIA certification or willingness to pursue certification preferred. * Ability to follow and create processes, documentation, and guide clients respectfully through triage. Nice-to-Haves * Previous experience in Tier 1 technical support or IT helpdesk roles. * Familiarity with remote monitoring and management (RMM) tools. * Experience supporting public safety or mission-critical systems. About the Team WSI Technologies (WSI) (a Fluent Software/Valsoft company) provides customers with mission-critical recording products and services, supporting law enforcement, 911, child advocacy, and other public safety professionals. Our tools enable clients to access information and collaborate in real time to better serve their communities. WSI has been recognized as a 2023 SBDC Small Business of the Year Award Winner and a 2023 MIRA Award nominee in the Exceptional Employer category by the Indiana Tech community. WSI offers growth opportunities and the chance to make a significant impact. Team members are encouraged to explore projects beyond their core responsibilities and are given the freedom to self-manage once responsibilities are performed with high quality. Core Values: Integrity, High Quality, Respect, and a "never give up" attitude. WSI Technologies is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, or any other characteristic protected by law. What's In It For You * High Autonomy, High Impact: Operate with independence and make a meaningful impact on client operations. * Career Growth: Opportunities to develop technical expertise and take on additional responsibilities. * Culture of Learning: Strong commitment to professional growth and continuous improvement. * Collaborative, Entrepreneurial Environment: Work closely with dedicated professionals across teams-no two days are the same. * Comprehensive Benefits & Perks: Health, dental, and vision coverage, paid time off, and more. * Employee Events & Team-Building: Opportunities to connect and collaborate across the organization. Join us and help deliver exceptional technical support while contributing to the success and growth of WSI Technologies. #WSITechnologies

Bytecafe Consulting, an experienced Managed Service Provider in Indianapolis for 20 years has an opening for a IT Help Desk Technician for its Indianapolis office. Bytecafe is looking for a top-tier IT Help Desk Technician to drive customer satisfaction through our technical help desk. You would be the point of contact for client technical issues. We are looking for people who can get things done and provide a 'Wow' experience for our clients. The role of a IT Help Desk Technician will provide first level support to our clients by offering professional, courteous and prompt technical support via onsite visits or by remote administration including problem definition, prioritization, analysis, re-creation, resolution, and escalation as needed. Qualifications Required Skills: U.S. Citizenship Required Troubleshooting Skills Experience in managing end client networks Experience in system configuration Problem solving skills Working knowledge of networking concepts preferred Must have knowledge of Active Directory, DNS, WINS, DHCP Familiarity with most of the following products: Windows Servers 2012, 2016 and 2019, Windows 10, Android/iPhone/iPad, Microsoft Office, Google Apps, Remote support best practices Must have good customer service and phone skills Must be able to work effectively individually and in a team environment Must have high attention to detail and must be very organized Ability to work some nights and weekends Must be a MCP A+ & Network+ Certifications are a plus Additional Information Essential Functions: Resolving and facilitating assigned client support issues from case logging through management of escalation or resolution. Utilizing provided tools and documentation in resolving technical issues or reproducing problem cases. Responding to client cases and field inquiries in a timely and effective manner by providing answers to known questions and reproducing straightforward technical problems. Be an advocate for providing satisfaction to clients by maintaining a proactive approach to managing and maintain reliable infrastructure. Ability to work in a team environment and effectively communicate within the team. Provide on-call support on a rotating basis. Candidate must be self-motivated, possess a “Get Things Done” attitude and be willing to take ownership of assigned service orders to ensure the issue is properly resolved to the satisfaction of the client. Secondary Functions: Learn new SMB products and diagnostic tools and share knowledge with others. Provide feedback on product and/or process initiatives developed in other areas. Update Client Network Documentation. Perform other work related responsibilities and special projects as assigned. Job Requirements: High school diploma required. 2-4 years of relevant IT Help Desk Support experience. Must be a Microsoft Certified Professional. A+ certification a plus. Experience in system configuration. Working knowledge of technology architecture. Must have knowledge of Active Directory, DNS, WINS, DHCP. Familiarity with most of the following products: Windows Servers 2012, 2016 & 2019, Windows 10, Android/iPhone/iPad, Microsoft Office, Google Apps, Office 365 Remote support best practices. Working knowledge of networking concepts preferred. Strong analytical, problem solving and troubleshooting skills. Must have excellent phone etiquette and communication skills, both verbally and written. Ability to meet deadlines and work well under pressure. Documentation skills Ability to multitask, prioritize and work effectively individually and in a team environment. Eager to learn new technologies and concepts. Acute attention-to-detail. Must be self-motivated to bring issues to closure. Regular and reliable attendance is required. A background check and clean DMV report are required. Some travel may be required. U.S. Citizenship is required. Benefits: Bytecafe offers a competitive benefits package including Simple IRA, medical, dental/ortho and vision, paid time off, holiday pay per company policies. EOE

About Valsoft Valsoft Corporation acquires and develops vertical market software companies through a buy-and-hold strategy. Unlike traditional private equity, we don't flip companies-we operate them for the long term. Our decentralized model allows each business to maintain its entrepreneurial spirit while benefiting from shared expertise, technology, and best practices across our portfolio. About Fluent Software Group Fluent Software Group is one of Valsoft Corporation's operating groups, a global leader in acquiring and operating vertical market software companies. Fluent focuses on businesses serving specialized industries, where focus and expertise matter most. We provide a permanent home for founders and their teams, ensuring their companies continue to thrive while gaining access to resources, technology, and operational playbooks that accelerate sustainable growth. About the Role The Tech Support Specialist is a critical role in WSI Technologies' Support and Service division. We prioritize delivering exceptional experiences (both internally and externally), which means this role requires technical proficiency, a problem-solving mentality, and excellent customer service skills. We are seeking a customer-focused, technically skilled Tier 1 Tech Support Specialist to join our team. This role will provide technical support and ensure the smooth operation of our clients' remote hardware and software systems. Key role attributes include outstanding problem-solving abilities, effective communication, strong interpersonal skills, patience, a customer-centric attitude, and the capacity to thrive in a collaborative team environment. Key Responsibilities Provide phone and email technical support while meeting service level agreements. Thoroughly document troubleshooting efforts and communication within the ticketing system. Perform first-line triage on all customer issues. Monitor the ticket queue and proactively take ownership of tickets. Perform remote system upgrades, health checks, and site documentation as needed. Follow triage checklists to identify and correct system issues. Assist other groups with support-adjacent requests as needed. Create and edit documentation for internal and external knowledge base. Who You Are You are a proactive and customer-focused professional who thrives on solving technical problems and providing exceptional support. You enjoy collaborating with team members, guiding clients through troubleshooting, and continuously improving processes and documentation. Patience, clear communication, and a strong service mindset are at the core of how you operate. Qualifications Excellent customer service and soft skills. Collaborative and accountable team player. Technically savvy with an appreciation for process and automation. Strong written and verbal communication abilities. Ability to multitask and prioritize several work streams simultaneously. Desire to learn, grow, and share knowledge across the organization. Proficient with Windows OS; CompTIA certification or willingness to pursue certification preferred. Ability to follow and create processes, documentation, and guide clients respectfully through triage. Nice-to-Haves Previous experience in Tier 1 technical support or IT helpdesk roles. Familiarity with remote monitoring and management (RMM) tools. Experience supporting public safety or mission-critical systems. About the Team WSI Technologies (WSI) (a Fluent Software/Valsoft company) provides customers with mission-critical recording products and services, supporting law enforcement, 911, child advocacy, and other public safety professionals. Our tools enable clients to access information and collaborate in real time to better serve their communities. WSI has been recognized as a 2023 SBDC Small Business of the Year Award Winner and a 2023 MIRA Award nominee in the Exceptional Employer category by the Indiana Tech community. WSI offers growth opportunities and the chance to make a significant impact. Team members are encouraged to explore projects beyond their core responsibilities and are given the freedom to self-manage once responsibilities are performed with high quality. Core Values: Integrity, High Quality, Respect, and a “never give up” attitude. WSI Technologies is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, or any other characteristic protected by law. What's In It For You High Autonomy, High Impact: Operate with independence and make a meaningful impact on client operations. Career Growth: Opportunities to develop technical expertise and take on additional responsibilities. Culture of Learning: Strong commitment to professional growth and continuous improvement. Collaborative, Entrepreneurial Environment: Work closely with dedicated professionals across teams-no two days are the same. Comprehensive Benefits & Perks: Health, dental, and vision coverage, paid time off, and more. Employee Events & Team-Building: Opportunities to connect and collaborate across the organization. Join us and help deliver exceptional technical support while contributing to the success and growth of WSI Technologies. #WSITechnologies