Support specialist jobs in Largo, FL - 1,385 jobs

Overview: The Technical Product Support Analyst II will respond to inbound customer requests (phone, email, chat) to provide technical assistance on Inovalon's supported products. The position will provide support for application software, operating systems and integrated 3rd party products to customers and vendors. Manages progress toward resolution and documents customer communication throughout the "life-cycle" of a reported issue. Duties and Responsibilities: Answer inbound customer requests via telephone, email or chat or any additional method of inbound communication; demonstrate proficiency with all internal tools. Outbound calls and meetings also included; Contact and interface for customers regarding support, troubleshooting and problem resolution; Resolve technical support issues for Inovalon supported products within identified timeframes with a focus on first call resolution; Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process; Ability to deescalate customer's and resolve customer technical escalations; Create knowledge articles to assist department in resolving known customer issues; Document all activities with customers in CRM per defined process and procedures; Resolve open cases within specified guidelines; Elevate issues following escalation procedure timely and as appropriate; Other duties as assigned; Maintain compliance with Inovalon's policies, procedures and mission statement; Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of Employer. Job Requirements: Minimum of 2 years' experience in customer service; Experience with MS Office Products; Experience multi-tasking in a fast paced, detail-oriented environment; Experience working independently; Experience working with cross-functional teams; Experience with problem-solving; Knowledge working with Problem Management, Records Management ticketing system (Salesforce); Minimum 3 years' experience in a call center environment with high volume of transactions is preferred; Experience in Healthcare IT industry or medical billing experience is preferred; Experience in Software Technical Support is preferred; Healthcare EDI Knowledge (ANSI 835, 837, 270/271) is preferred; Experience with using and supporting Software as a Service (SaaS) is preferred; Experience using multiple Operating Systems such as Linux and Windows a plus; and Experience organizing and managing workload efficiently and prioritizing projects is preferred. Education: High School Graduate or General Education Degree (GED) is required; Associate degree is preferred. Physical Demands and Work Environment: Sedentary work (i.e. sitting for long periods of time); Exerting up to 10 pounds of force occasionally and/or negligible amount of force; Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions; Subject to inside environmental conditions; and Travel for this position will include less than 5% locally usually for training purposes.

Description IT Tier 1 Helpdesk Agent At Dex Imaging, we're all about smart technology, great people, and solutions that actually work. As a national leader in document handling and managed IT services, we take a vendor-agnostic approach so we can always deliver the best tools for the job. With offices across the U.S. and our own innovative tech products, we're growing fast and we want you to grow with us. We're looking for a Tier 1 IT Helpdesk Agent who enjoys problem-solving, learning new tech, and helping people get back to work quickly. You'll be the friendly first point of contact for internal teams and managed IT clients, handling everyday tech issues and building a strong foundation for your IT career. What You'll Be Doing Be the go-to person for IT help via phone, email, and ticketing system Troubleshoot hardware, software, and network issues using smart questions and diagnostic tools Support audio and video setups in conference rooms (yes, you'll save meetings) Keep tickets moving and resolved within 24-48 hours Help users connect to networks, VPNs, and wired connections Install, update, and maintain software and devices Follow best practices for security, processes, and documentation Jump in on other projects as needed, we're a team What We're Looking For Clear and friendly communication skills-you can explain tech without the jargon Adaptable mindset and willingness to learn new tools and systems Ability to juggle multiple tasks and stay organized Strong problem-solving and decision-making skills Comfortable working independently and as part of a team Basic technical troubleshooting skills and curiosity to learn more Bonus Points If You Have A high school diploma or GED (required) Technical education or 2+ years of IT helpdesk experience CompTIA A+ certification Experience with: Windows, mac OS, Google Workspace, and Microsoft 365 Mac and PC hardware, printers, scanners, and mobile devices Endpoint security or desktop protection tools Perks & Benefits Paid time off starts accruing after 90 days Health benefits & 401(k) eligibility after 60 days Medical, Dental, Vision, and Life Insurance Paid holidays A supportive team environment with room to learn and grow If you're early in your IT career (or ready for your next step) and want to work somewhere that values curiosity, teamwork, and growth-Dex Imaging could be a great fit DEX Imaging is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. DEX Imaging promotes affirmative action for minorities, women, disabled persons, and veterans.

Data Age Business Systems, Inc. is the pre-eminent industry leader in financial transaction software in the nation. This is a great opportunity with an established, highly successful Software Company with a success track record spanning 30 years! Data Age offers the industry's leading product and service within the Collateral Loan and Money Services Business industry with over 3,000 clients via their flagship product PawnMaster. This position will be based at the corporate office in Clearwater, FL. Summary: The Technical Support team member will be responsible for technical phone support for end users by performing the duties listed below. Duties and Responsibilities: Responsible for software application technical and phone support, basic computer hardware and Microsoft Windows Operating Systems, as well as networking essentials. Maintains strong technical support communications and works directly with customers on a regular basis. Responsible for maintaining highest level of customer service at all times with clients. Responsible and accountable for proper problem resolution and follow up. Documents and tracks IT communication problems to ensure timely and complete resolution. Conduct follow-up calls to clients when necessary.

Why it's worth it: Join our dynamic cybersecurity team as an Associate Technical Support Analyst and play a critical role in delivering world-class technical support to GreyMatter Digital Risk Protection end users, helping to safeguard our clients from digital threats. If you are passionate about cybersecurity, cyber threat intelligence and working directly with clients to achieve maximum value from ReliaQuest's cutting-edge cybersecurity solutions, this role is a unique opportunity to thrive in a challenging yet rewarding environment which provides tangible skills and experience needed for a career in cybersecurity. The everyday hustle: Act as the main point of contact for all inbound queries, issues and requests associated with the ReliaQuest GreyMatter Digital Risk Protection platform. Deliver excellent support and best practice guidance to end users, helping clients achieve maximum value from our product. Efficient troubleshooting and successful resolution of technical support issues. Manage relationships with clients and internal teams including Product, Engineering and Customer Success to deliver effective resolutions. Engage in effective communication with various entities to facilitate the takedown of fraudulent or impersonating domains, social media profiles and mobile applications violating relevant regulations or policies. Communicate with clients to gather evidence necessary for successful digital content and domain takedowns. Documentation and reporting of findings and updates relevant to digital content takedowns, ensuring accuracy and efficiency. Develop and maintain an up to date, deep working knowledge of our product and service. Stay informed about the changing cyber threat landscape, regulations and industry best practices associated with cyber threat intelligence and digital content removal. Do you have what it takes? 1 or more years of experience in at least one of the following: Technical Support, Computer Networking, IT, Customer Success, Technical Consulting, digital content removal or a B2B technical client services role. Experience working with Enterprise clients across multiple time-zones. Bachelors (or higher) degree in a relevant field e.g. cybersecurity, computer science, or intelligence is desirable but not essential. Candidates with equivalent professional experience or qualifications are invited to apply. Exceptional English communication skills, both written and verbal, with the ability to articulate complex technical issues clearly and concisely. Comfortable engaging directly with clients daily, capable of effectively overcoming objections and professionally addressing client concerns. Excellent workload management skills, focusing time where most value can be delivered whilst balancing competing requirements. Ability to adapt to a fast-paced, dynamic work environment and learn new products efficiently while you work. Detail oriented with excellent problem solving and analytical skills. Must demonstrate a positive attitude to work, great energy, and effort. Must be adaptable, focussed, accountable and helpful. Familiarity with the cybersecurity threat landscape, knowledge of internet infrastructure, domain registration processes and/or digital content takedowns is highly desirable but not essential. What makes you uncommon? Specific experience using Service Now or equivalent software to manage communication with clients. Specific experience using JIRA to manage technical escalations to internal teams. Professional qualifications relating to cybersecurity, threat intelligence, internet technologies, technical support, open-source intelligence (OSINT), customer success or direct professional experience with any of these.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

*Open Until Filled* Responsible for assisting with developing and implementing MTSS systems at the school and district level by fostering a climate of shared responsibility and shared commitment; supporting regional and school communities in the implementation of evidence-based practices and programs; advocating for an integrated, Multi-Tiered System of Supports; promoting the use of collaborative planning and problem solving; modeling the use of data to drive decision making; seeking, providing, and supporting professional development opportunities; advancing meaningful parental and community involvement; and delivering comprehensive services. EDUCATION, TRAINING & EXPERIENCE Master's degree in education or a closely related field Experience with development and implementation of professional development training Experience with program evaluation strategies and methods Experience in the assessment of student skills using a variety of formal and informal assessment tools Experience with the implementation of a Multi-Tiered System of Supports at the school or district level CERTIFICATES, LICENSES & REGISTRATIONS Valid Florida Educator's Certificate PREFERRED QUALIFICATION School based Leadership experience School Psychologist experience Must have experience in Multi Tiered Systems of Support, including identification of needs, implementation of interventions, and action planning around data. Click here for Job Description. Pasco County Schools utilizes the Florida Care Provider Background Screening Clearinghouse for fingerprinting and Level II background screening. For more information about the Florida Clearinghouse and Level II background screening requirements, including eligibility assessments and compliance guidelines, please visit ********************************* Notification of Nondiscrimination: The District School Board of Pasco County does not discriminate on the basis of race, color, sex, religion, national origin, marital status, disability, or age in its programs, services, and activities or in its hiring and employment practices.

Job DescriptionSalary: We greatly appreciate your interest in the Senior Strategy, Plans, Exercises, and Policy Support Specialist position. Please note that at this time, we are currently recruiting for this position in response to a recently released Request for Information (RFI). Interviews will begin once the official Request for Proposal (RFP) is issued. Candidates who meet the qualifications will be contacted as the process moves forward. Those who apply at this stage will have preference over candidates who apply once the position is confirmed. We are actively reviewing the details and will provide updates as soon as more information becomes available. Thank you for your patience and understanding during this process. About Valens Global Valens Global provides analyses, strategies, and innovative solutions that anticipate and address critical threats to people, businesses, and governments. Our goal, simply put, is to empower clients with essential knowledge as they navigate complex security challenges rooted in a changing global society. We believe these twenty-first century challenges require analysts who are fiercely independent, forward thinking, and unafraid to challenge received wisdom. We foster an intellectually vibrant climate. We emphasize teamwork, transparency, meritocracy, accountability, and empowerment at junior levels. We are proud of our track record. Our products exceed our clients expectations and stand the test of time. At Valens, you would be part of a smart, talented, and confident team of people with diverse backgrounds, experiences, and outlooks. We think Valens is a great place to work, and we think youll agree. Valens Global is seeking a highly qualified individual to join our team as a Senior Strategy, Plans, Exercises, and Policy Support Services professional. As a vital partner, Valens serves a wide range of private and public sector clients with strategic and operational deliverables on a variety of complex issues. This role is critical in supporting the U.S. Central Command (USCENTCOM) in Tampa, FL, by providing expertise in joint strategic planning and coordination. Key Responsibilities: Conduct all aspects of the Joint Operational Planning Process, including Mission Analysis, COA Development, COA Analysis (Wargaming), COA Comparison, and Decision Support the implementation and planning efforts of USCENTCOM Component Commands, other key Combatant Commands, the Joint Staff, the Office of Secretary of Defense, and other Federal departments and agencies Provide technical recommendations to joint planning teams and working groups regarding Joint Planning, the Joint Operational Planning Process, Execution System, Exercise/Training Planning, and Joint Doctrine. Develop and deliver briefs to senior leaders on topics within the scope of the task order Provide analyses and recommendations for USCENTCOM strategies, plans, and policies related to the USCENTCOM Area of Responsibility (AOR) Assist with the management of working groups and coordination between staff and coalition or regional partner representatives Minimum Qualifications: U.S. Citizenship Graduate of JAWS, SAMS, SAASS, SAW, MAWS, or Senior Service College At least 5 years of planning experience, with a minimum of 3 years at a Geographic or Functional Combatant Command Headquarters or Service Component headquarters that directly supports a Geographic Combatant Command Strong analytical and problem-solving skills Excellent written and verbal communication abilities Proficiency in developing joint, interagency, and multinational activities Must possess and maintain a Top Secret (TS)/Sensitive Compartmented Information (SCI) clearance Preferred Qualifications: Experience with command-and-control information systems. Proficiency in developing joint, interagency, and multinational activities within identified ways, means, and ends Experience in planning, researching, and providing qualitative analysis of kinetic, non-kinetic, lethal, and non-lethal options against state and non-state adversaries Required Application Materials: candidates must complete the Predictive Index Assessments. Please click on this link to be redirected to the behavioral assessment - a free-choice, untimed test that helps us comprehend how you view your personal work ethic and how you view the workplace: ******************************************************************************* Your application will not be reviewed until you have completed the behavioral assessment Cover Letter Resume or CV Why Join Us: Impactful Work: Play a crucial role in strategic planning and coordination efforts that support national security and defense Professional Growth: Opportunities for continuous learning and career advancement Collaborative Environment: Work alongside experienced professionals in a dynamic and supportive setting

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! This position requires Wardrobe Assistance Experience What you get to do: * Preset a large inventory of costumes daily based off cast schedules * Assist show performers with costumes before and after shows * Dress performers * Perform light sewing repairs and maintain a variety of costumes and accessories * Perform frequent simple hand grasping and fine manipulation work often required for cabling mechanical costumes and repairing headgear * Hand and machine wash a large volume of costumes daily * Receive, sort, and put away laundry/costumes * Complete daily, weekly, and monthly paperwork as needed * Perform daily venue procedures including cleaning, organization and inventory * In some cases, perform stagehand duties during shows * Perform special assignments as requested What it takes to succeed: * At least 18 years old * Bachelors Preferred * Previous experience with sewing and clothing alterations required * Ability to work in a team-oriented environment * Good communication and organizational and follow up skills with Stage Managers and Supervisors. * Prior work experience with costumes preferred * Work a flexible schedule/hour based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays What else is important: * Must be able to lift, push, pull and/or carry up to 50 lbs. on a frequent basis. * Must be able to work indoors and outdoors in varying weather. * Position engages in extensive walking, including transitioning between indoor and outdoor environments. * Position engages in frequent standing during work shift and climbing/ascending heights repeatedly. * Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing) repeatedly throughout the day. * Position may be exposed to fumes, dust, odors, and cold/heat temperature extremes. * Perform cleaning duties, including use of cleaning chemicals. * Work a flexible schedule/hour based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays. * Must be flexible in work locations as placement will depend on business needs and career development opportunities. * Able to handle multiple tasks at one time in a fast-paced environment and stay on task throughout the day. The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as: * FREE park admission * Discounts on park admission tickets and passes for family and friends * Park discounts on food, merchandise, etc. * Scholarship opportunities * Exclusive employee events and giveaways EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

The Account Support Specialist is a customer-facing role that provides account management and customer development support to potential and existing customers in a contact-center environment. Utilizing standardized processes, this role requires the individual to drive retention of existing customers, portfolio management and qualifying potential new customers leveraging solution-based conversations. Duties and Responsibilities Deliver professional account management which results in increased volume and profitability through the resolution of issues and/or the establishment of the value conveyed in the bundle of goods and services Understanding how the individual bottler go-to-market strategies affect customer experiences Maintain and/or repair customer relationships to retain customers Use available resources to gather data, analyze issues, and have confidence in decision-making abilities. Analyzing data to determine root causes and/or identify opportunities Handling customer issues to final resolution Resolution of Customer Support Tickets (Cases) Meet and maintain all key performance metrics Provide validated and constructive feedback to team leaders that will drive individual and team performance. Handle ad-hoc project activities Collaborate and actively participate in a teamwork environment to drive engagement Extended periods of sitting, typing, and use of multiple computer screens in fast fast-paced environment Must be flexible to work any shift Key Skills and Abilities Effective and empathetic listening Building rapport Relationship building Critical thinking Problem-solving Independent thinking & decision-making Ability to effectively handle difficult situations Multi-tasking and the ability to manage multiple channels of communication Influencing customers and various internal stakeholders Understanding of customer-facing bottler processes Intermediate computer skills and ability to troubleshoot issues (e.g., Microsoft Office, Genesys, and Salesforce) Adherence to the process for more effective and quality completion of tasks Education Requirements High School Diploma or GED Years of Experience 2+ years of related experiance Required Travel Travel is not expected in this job; however, employees may be asked to travel for meetings or training on occasion. Hybrid Work Environment CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager's discretion. The number of days required at a CCBSS office location is at the manager's discretion and is subject to change depending on business needs. Total Rewards, Totally Rewarding We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team - after all, it's their exceptional work that helps CCBSS support the Coca-Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package. Work-Life Integration- Vacation, floating holidays, parental leave, flexible work environment Competitive Base Salary- A base salary or hourly wage rate in line with market rates for the job duties and skills required Rewards & Recognition- Acknowledging our employees' contributions Retirement Plans & Guidance- Programs to assist associates in saving for retirement Health & Welfare Plans- Medical, life, and disability insurance plans Company Message Coca-Cola Bottlers' Sales and Services, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Immediate Opening for level 2 network technician with experience working with servers, routers, firewalls, switches etc along with management and monitoring of customer networks. Must be able to work as much as 75% on-site in the sarasota bradenton area. We are open to full time, part time, independent contractor, monthly retainer etc. Send us your resume along with your work preference. Qualifications At least 2 yrs experience working with small to medium sized businesses. MUST be able to pass a drug screen and background check Additional Information All your information will be kept confidential according to EEO guidelines.

Hiring Company: Delicatessen Services Co., LLCOverview:The BTS Technical Support Specialist III serves as the Subject Matter Expert (SME) for all processes, procedures, and technical support for the Service Desk. As such, this individual, having demonstrated in-depth experience, capability and judgment, will serve as the escalation point for issues within our Enterprise Environment.Job Description: Essential Duties and Responsibilities Installs, modifies, configures, and repairs computer hardware and software systems, and provides Tier, I, II, and III technical assistance to system users and technical peers. Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI's, Performance Metrics, Incident Queue Management & Problem Management (RCA) in ITSM Tool. Installs, configures, troubleshoots, and upgrades computer-related production equipment, end user computing devices, mobile devices, telephony devices, conference room hardware, focusing on Continuous Improvement, Innovation, and supporting Technical & Functional Testing of new technologies. Administration, Management, and Monitoring of Telephony & Voicemail Systems. Performs Tier I/II/III Support and troubleshoots/resolves Incidents or Problems related to telephony and voicemail systems. Installs and maintains extensions, phone lines, and fax devices as needed. Acts as liaison between equipment vendors and the company. Ensures workarounds and permanent fixes are documented and communicated to Service Desk Specialists. Creates, Updates, and maintains Standard Operating Procedures, How To Documents and Work Instructions at the direction and/or request of the IT Service Support Supervisor, IT Systems Support Manager, or Director. Reviews documentation for accuracy and integration into Knowledge Management System. Performs administration and integration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of the IT Service Support Supervisor, , Director, and/or Network & Security Team. Implements, Maintains, & Supports any future electronic or technical systems as may be required. Installs, configures, monitor's, troubleshoots, and maintains stand-alone/network printers and/or Multi-Function Devices. Installs, configures, supports, provides guidance for standard or specific software packages, such as operating systems, standard applications that include but are not limited to Microsoft Office Suite Applications, O365, Edge or On-Prem applications, SaaS applications, LP Vendor Systems Support, ERP applications, or custom applications, etc. Instructs users in use of equipment, software, and manuals, including one on one training, and the creation of value-added documentation. Provides additional and continued training as need in support of integrated hardware & software systems. Performs infrastructure troubleshooting to isolate and diagnose common network related problems, creates relevant documentation, such as network diagrams and maintains accuracy of data in IPAM Tool or relevant management systems. Support IT Technical & IT Operations Team in continued expansion and ongoing support of Infrastructure & Server Equipment, including but not limited to UPS, Servers, Switch Gear, Storage, etc.. Installs and troubleshoots wiring as required for local area network and telephony systems, including isolated or segmented networks. Monitor functioning of equipment, including mobile devices, to ensure systems operation & function within compliance with OEM specifications. Site administration of the local and enterprise CMDB, documentation and allocation of assets within the asset lifecycle. Perform or Assist in the Preventive Maintenance on computers, & printing devices, peripherals, etc. Administration & Monitoring of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis. Education and Experience High School Diploma Required; Associates/Bachelor's Degree Preferred One (3) to three (5) years of proven experience in a Manufacturing or Distribution environment. Support of ERP/MSC preferred. A+ Certification or equivalent Network + CCENT Certifications and/or equivalent ITIL Foundations or Equivalent Certification a plus Additional Responsibilities Additional responsibilities as directed by the BTS Service Support Supervisor, BTS Service Support Manager, Director, Automation and BTS, and IT Leadership. Work Environment Ability to work various hours, including 2nd/3rd shift & weekends. Work schedules vary based on needs: will include extended hours and weekend work. Ability to work in confined areas, ceilings, and attic spaces to run wire for system integration or telecommunications. Ability to lift up to 50 lbs. in order to move and/or install necessary equipment. Ability to work in high temperature areas (attic space) for prolonged periods. Willing to travel if necessary for training & on-site systems support. Willing to be included in the on-call support rotation. This is a Work From Office position. Location:Sarasota, FLTime Type:Full time Department:Management Information Systems

FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We're a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007. We're also rapidly growing and are looking for top-tier candidates who share our four core values: We are team players, collectively working towards a common goal. We work each day with a growth mindset focused on the success of our coworkers, clients, and the company. We do the right thing with an honest and transparent approach that always puts our clients first. We take ownership of our work, always seeing it through to completion. If this opportunity excites you, we invite you to continue reading! We are looking for a Remote Help Desk Technician who is a results-oriented professional dedicated to client satisfaction and skilled in resolving technical issues. As a Remote Help Desk Technician, you will leverage your expertise in desktop operating systems and commitment to providing outstanding service to support our clients. Your daily responsibilities will include troubleshooting Windows 10 / 11 and MacOS, working with Office 365, and managing user accounts in Active Directory. Excellent communication skills are crucial, as you will often be translating technical concepts to non-technical users. If you're motivated to help end users resolve their technology challenges while expanding your own knowledge in the process, this position is for you. Here's what you'll be doing: You'll provide remote desktop and laptop support, addressing break/fix issues, application installations, and configuration of user settings. You'll also be involved in the security side of things, where you'll be tasked with investigating and remediating malware alerts and helping users enroll in MFA. You'll diligently document, track, and escalate tickets through our ticketing system and keep our documentation platform current. You'll collaborate with a talented team to deliver exceptional service to our clients, all from the comfort of your remote workspace. This position is classified as hybrid, as you will mainly work from home. However, there will be periodic visits to client sites and attendance in the office when it's necessary to collect shipments or equipment. The working hours for this position will be from 8:30 AM to 5 PM EST. Requirements Minimum of 2 years of professional IT support experience Must reside in the Tampa, FL area for onsite client support Preferred experience in an MSP/MSSP environment Working knowledge of Windows 10, Windows 11, and mac OS Proficiency with Microsoft 365 applications Familiarity with Office 365 cloud services (preferred) Knowledge of Azure and/or AWS (a plus) Strong time‑management skills and the ability to prioritize effectively Excellent verbal and written communication skills A+ and/or Network+ certifications (preferred) Experience using a ticketing system; Autotask experience is a significant advantage Ability to lift and carry up to 50 pounds Reliable internet connection and a quiet workspace for remote support Valid driver's license for onsite visits and equipment pickup Benefits At FusionTek, we truly believe our people are our most valuable asset. That's why we're proud to offer: 💰 Competitive salary: $25 - $30/hour 🎯 Quarterly bonus eligibility to reward performance 🏥 Comprehensive coverage: 90% of medical, dental, and vision insurance expenses paid 📈 401(k) plan with 4% company matching and immediate vesting 🎉 Generous time off: 8 paid holidays + 17 PTO days in your first year 📚 Educational reimbursement for certification tests and access to company-supplied training resources 📱 Monthly cell phone stipend to support your connectivity needs 🤝 Team culture: Fun events and opportunities to connect with colleagues

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job Description Employment Type: Full-Time, On-Site Clearance Requirement: Active DoD Secret Clearance Lucayan Technology Solutions is seeking an IT Help Desk II Technician to provide Tier 2 support for the 6th Medical Group (6 MDG) at MacDill AFB. This role serves as an escalation point for complex issues, supporting system integrity, compliance, and advanced troubleshooting to ensure the availability of mission-critical medical IT systems. Key Responsibilities Respond to and resolve escalated technical issues involving hardware, software, and networks. Provide Tier 2 support for desktops, servers, and enterprise applications. Manage and troubleshoot user accounts, Active Directory, and group policies. Support patch management, updates, and system security configurations. Track and resolve incidents using ServiceNow and AFNET Remedy ticketing systems. Assist with configuration and troubleshooting of networking equipment in coordination with admins. Perform system monitoring, diagnostics, and root cause analysis for recurring issues. Mentor and support Help Desk I staff by providing technical guidance. Ensure compliance with DoD cybersecurity directives and reporting requirements. Required Qualifications Associate's degree in IT, Computer Science, or related field (or equivalent experience). 2+ years of experience in IT support, including Tier 2 troubleshooting. Strong knowledge of Windows operating systems, Active Directory, and enterprise applications. Familiarity with networking fundamentals, patch management, and security tools. U.S. Citizenship required. Required Security Clearances & Training Active DoD Secret Clearance. DoD 8570 IAT Level II Certification (CompTIA Security+ CE, CCNA Security, or equivalent). Must complete DoD IA/Cyber Awareness, AT Level I, and ITIL-based training per PWS requirements. Preferred Qualifications CompTIA Network+ or higher networking certification. Microsoft MCSA/MCSE certification. Experience supporting IT in a DoD healthcare environment. Work Environment On-site daily at MacDill AFB, Tampa, FL. Standard schedule: Monday-Friday, 7:30 AM-4:30 PM (with 1-hour lunch). Must comply with AFOSH safety and Air Force installation access requirements. Why Lucayan? At Lucayan Technology Solutions, you'll join a mission-driven team supporting U.S. defense operations. We value our people as our greatest asset and offer opportunities to grow your career while making a direct impact on national security. Apply Now to advance your IT career and deliver mission-critical support at MacDill AFB. Powered by JazzHR VpEUXmRF4q

Job DescriptionIT Support Engineer We are looking for a skilled IT Support Services professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services associate will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills, technical knowledge, and a customer-oriented approach to help users resolve their IT challenges efficiently. Key Responsibilities: Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs. Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers. Install, configure, and update operating systems, software, and hardware for new and existing users. Manage user accounts, including setting up new accounts, handling password resets, and managing permissions. Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues. Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference. Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions. Collaborate with other IT team members and escalate complex issues to senior engineers as needed. Support IT projects such as system upgrades, software deployments, and network expansions. Ensure security measures are followed to protect the integrity of data and systems. Key Qualifications: +2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology. network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation. Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers Excellent computer proficiency (MS Office - Word Excel and Outlook) Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practices High School diploma or GED required Associate degree preferred Preferred Experience: Experience with ConnectWise Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA). Experience with cloud platforms like AWS, Azure, or Google Workspace. Knowledge of ITIL practices and IT service management. What we do for you At COURSER we prioritize our employees' personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together. Benefit Highlights Competitive benefits package, including medical, dental, vision, and life insurance 401k match Flexible PTO 10 Holidays including your Birthday and a Floating Holiday! Gym reimbursement Amazon Prime reimbursement 40 Hours for Volunteer Time Paid Maternity and Paternity leave Paid certifications Learning and development programs Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws. Powered by JazzHR SCHvc9CHQy

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Helpdesk Technician plays an important role in making sure that happens. The Helpdesk Technician handles the first level support requests that come in from our Clients. They are the first to touch a helpdesk ticket and make sure that the issued is handled quickly and the Client is informed of what to expect every step of the way. When help is needed the Helpdesk Technician can get help from or escalate issues to other members in Service Delivery Team. RESPONSIBILITIES & TASKS Customer service Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket Delight our Clients with a Friendly, Quick and Helpful Experience Provide the Client with basic remote troubleshooting Use of our Ticketing System Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Managing and recording all work though our Ticketing System Make sure that Client Documentation is well maintained Split tickets that have several issues into their own individual ticket Make sure that tickets aren’t “stale” throughout the process USE of our Monitoring and Management Tools Review RMM dashboard and apply remediation actions as indicated by our Processes Review regularly scheduled\/automated actions as indicated by our Processes PROJECT WORK From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Help Desk Technician may be required to help with project delivery. Communication, Reporting & Risk Escalate tickets that require Senior Helpdesk Engineer support Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Submit Timesheets & Expense reports as indicated on their SOPs Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients ​ Team Work Follow the schedule provided by the Service Delivery Manager or Service Coordinator \/ Dispatcher Follow Standard Operating Procedures (SOPs) for daily \/ weekly recurring tasks Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues Identify opportunities for improvement and make constructive suggestions for change Contribute to the process of innovative change effectively Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager or CTO Requirements SKILLS AND ATTRIBUTES DESIRED A love of (and ability to) Solve Problems & Challenges Great Communications skills, founded in being a good listener An understanding of support tools, techniques and how technology is used to provide services Strong understanding of operating systems, business applications, printing systems and network systems Must be able to type quickly and accurately while talking on the phone A deep desire to deliver an amazing Client Experience Knowledge of IT Applications, Software & Hardware The ability to speak both Geek and human Great Communications skills, founded in being a good listener IT literate – Advanced user level A deep desire to deliver an amazing Client Experience Drivers license The ability to speak both Geek and Human The ability to keep up with & adapt to the fast\-paced IT world NICE TO HAVE Experience using a Ticketing system \/ RMM Tool and PSA software Experience providing support via remote tools Experience handling Technical Service Tickets Experience and knowledge of working with the Microsoft 365 Platform Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc. Client Experience Certifications such as Helpdesk Habits etc. Experience working either on a Helpdesk or for a Managed Service Provider (MSP) \/ IT Support Business. "}}],"is Mobile":false,"iframe":"true","job Type":"Contract","apply Name":"Apply Now","zsoid":"714146902","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Technology"},{"field Label":"Work Experience","uitype":2,"value":"0\-1 year"},{"field Label":"City","uitype":1,"value":"Tampa"},{"field Label":"State\/Province","uitype":1,"value":"Florida"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"33626"}],"header Name":"Help Desk Technician","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00300005","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":true,"job Id":"**********02540053","FontSize":"12","location":"Tampa","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"im4gvfa724fe99039466e9cd3a725c2199343"}

OUR COMPANY REVOLVES AROUND MISSION-DRIVEN ENGINEERING At Lucayan Technology Solutions LLC, we strive to solve our customer's hardest problems. Our highly focused customer-centric approach is crucial to our customer's success and ultimately ours. We aim to be a breath of fresh air: and be the most innovative organization in the Government contracting space. Sounds cliche? No worries the proof is in the pudding. To get there, we need exceptionally talented, bright, and driven people. Join us if you'd like to be a part of our journey. Right here, right now, this is your chance to make history and put a ding in the universe. Lucayan Technology Solutions is hiring a Systems Help Desk Technician to Support for the 6th Medical Group (6 MDG). Job Summary: The Systems Help Desk Technician is responsible for providing Tier II technical support to end users within a military medical facility environment. This role involves troubleshooting a wide range of computer, software, printer, web, and mobile device issues through phone, electronic communication, and in-person support. Primary Duties: Diagnose and provide corrective action for IT issues, completing approximately 75 tickets per week. Provide technical support on various computer software, printers, web services, and mobile devices. Identify, research, and resolve technical problems, ensuring timely resolution through the DHA-approved ticketing system. Document, track, and monitor issues to ensure a timely resolution. Support the installation, maintenance, and security of clinical workstations and PC-based medical application client software. Perform basic PC hardware troubleshooting and assist with IT/Medical IT Asset Hardware refresh by deploying new computer equipment to staff. Minimum Qualifications: CompTIA Security+ certification required. Demonstrated extensive knowledge and technical skills in IT support, preferably within a healthcare or military environment. Ability to lift up to 40 pounds and travel between facilities as needed. Excellent communication skills, both verbal and written in English. National Agency Check with Local Agency Check and Credit Check Benefits: Medical/dental plans w/ FSA & HSA options Vision Plan Short-Term Disability Insurance Long-Term Disability Insurance 401k 2 weeks PTO 10 Paid Federal Holidays Workers Compensation Commuter Benefits

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in CIB Payments, specifically the real-time payments group, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Ability to work on a rotating 1st shift that can include weekend days Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Experience working with SQL Experience working with Unix Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Experience with Splunk, Grafana, Kafka, and/or Service Now would be ideal Experience with Java/Python programming languages Experience with Shell Scripting