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What is a support specialist lead and how to become one
What general advice would you give to a support specialist lead?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $43,923
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 10.55%
Black or African American 12.14%
Hispanic or Latino 15.58%
Unknown 5.33%
White 55.99%
Genderfemale 50.24%
male 49.76%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Support specialist lead career paths
Key steps to become a support specialist lead
Explore support specialist lead education requirements
Start to develop specific support specialist lead skills
Skills Percentages Mental Health 13.59% Customer Service 13.25% Lead Support 8.50% Technical Assistance 6.84% Community Resources 4.95% Complete relevant support specialist lead training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New support specialist leads learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a support specialist lead based on U.S. Bureau of Labor Statistics data and data from real support specialist lead resumes.Research support specialist lead duties and responsibilities
- Use CRM software application or other means to communicate and manage sales and daily work activities.
- Act as a liaison between dictator and the transcription vendors.
- Work in ROI (request of information) and perform job tasks.
- Maintain Hardware/Software PC setups for local and nationwide deployment.
Get support specialist lead experience
Generally, it takes 1-2 years to become a support specialist lead. The most common roles before becoming a support specialist lead include support specialist, customer service representative team lead and technical support specialist.Prepare your support specialist lead resume
When your background is strong enough, you can start writing your support specialist lead resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a support specialist lead resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable support specialist lead resume templates
Build a professional support specialist lead resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your support specialist lead resume.
Apply for support specialist lead jobs
Now it's time to start searching for a support specialist lead job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first support specialist lead job
Are you a support specialist lead?
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Average support specialist lead salary
The average support specialist lead salary in the United States is $43,923 per year or $21 per hour. Support specialist lead salaries range between $25,000 and $74,000 per year.
What am I worth?
How do support specialist leads rate their job?
Support specialist lead reviews
I have aids now due to the painfulness of sitting down all day
You get to help a lot of people in many different ways as well as learning new things about technology
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
I enjoy the challenges and learning new things . Technology is always evolving.
Customer is unwilling to provide you with necessary information in order to assist them.
Updated January 8, 2025
