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Top 50 Support Specialist Lead Skills

Below we've compiled a list of the most important skills for a Support Specialist Lead. We ranked the top skills based on the percentage of Support Specialist Lead resumes they appeared on. For example, 11.6% of Support Specialist Lead resumes contained Customer Service as a skill. Let's find out what skills a Support Specialist Lead actually needs in order to be successful in the workplace.

These are the most important skills for a Support Specialist Lead:

1. Customer Service

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high Demand
Here's how Customer Service is used in Support Specialist Lead jobs:
  • Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Recognized for outstanding customer service skills and the ability to communicate effectively with non-technical customers.
  • Cross-trained and backed up other customer service managers
  • Demonstrated skills in providing excellent customer service.
  • Point of contact between customers, Network Engineers, Network Operation Center, and Telecommunication companies for restoration of customer services.
  • Managed team of 17 agents or more, providing them support, training and coaching in sales and customer service satisfaction.
  • Trained new AOL user support, troubleshooting, and billing customer service representatives on tools, system specifications, and strategies.
  • Call goal was set to 15 minutes per call and 90% first call resolution while providing outstanding customer service.
  • Developed and deployed Technical & Customer Service Training for 3 Regional Help Desks responsible for Supporting 80,000 Employees Globally.
  • Coordinate and resolve customer service issues in a timely, efficient, courteous, reliable and respectful manner.
  • Manage and train teams of 12-16 Customer Service Representatives regarding communication, technical, and troubleshooting skills.
  • Averaged 150-175 outbound calls/day /Handled Claims/ Assisted co-workers and other departments as needed/ Customer Service.
  • Monitored team and conducted Quality Assurance (QA) functions to ensure outstanding customer service.
  • Resolve questions and concerns of internal and external clients while providing courteous customer service.
  • Provide customer service and phone coverage to patients, providers, insurances, etc.
  • Established, monitored and met goals for match length and customer service satisfaction.
  • Deliver world class customer service and build customer satisfaction and loyalty.
  • Provide customer service to customers while running customer service booth.
  • Team Building Time Management Organizing Customer Service

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2. Technical Assistance

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high Demand
Here's how Technical Assistance is used in Support Specialist Lead jobs:
  • Coordinate and work with Field Engineering to provide remote technical assistance and support to expedite the installation of digital equipment.
  • Provided technical assistance to a multitude of clients, resulting in expanded business and specific requests for my service.
  • Provide technical assistance to lower level staff when questions or problems arise.
  • Provide technical assistance for all Motorola Connect Home Products with emphasis on Controller and Headend products.

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3. Technical Support

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high Demand
Here's how Technical Support is used in Support Specialist Lead jobs:
  • Supervised a team of four technical support representatives.
  • Served as senior member of technical support team which was responsible for quickly determining and resolving issues affecting senior level executives.
  • Provide 24/7 technical support of software and hardware for hospital IT, facilities, super user and end user groups.
  • Provided technical support for FTD members on various Mercury (proprietary software) Systems and other operating systems.
  • Perform direct on-call technical support for the Executive Management Group, including CEO, CFO and retired executives.
  • Worked as team lead/point of contact for customers whose issues were not resolved through standard technical support channels.
  • Defined, developed, implemented and maintained the Command Center / Outage Coordination function within Technical Support Center.
  • Provided technical support for Apple products and services, via phone and electronically.
  • Served as second-tier support and escalation point for Level I Technical Support Engineers.
  • Monitored technical support calls for accuracy and quality; provided reports to associate manager.

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4. Ensure Compliance

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high Demand

5. Phone Calls

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high Demand
Here's how Phone Calls is used in Support Specialist Lead jobs:
  • Manage front office of the Physical Therapy clinic by checking patients in/out, answering phone calls, scheduling appointments.
  • Scheduled patient appointments, directed Triage phone calls, supervised staff, and proactively addressed emergent needs.
  • Answered and filtered incoming phone calls as necessary.
  • Documented phone calls in provided database.

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6. Email

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high Demand
Here's how Email is used in Support Specialist Lead jobs:
  • Assisted in the build out of an Iron Port Cluster, for email encryption, and managed anti-virus.
  • Handle escalations, both phone and email, from internal/external clients and helped with customer inquiries when needed.
  • Resolved incidents using available knowledge base material by phone, email, or remote assist
  • Provided phone and email support to the dealer network.
  • Scan and email test results to nurses for scheduling.
  • Handled customers inquire by both phone and emails.
  • Advanced troubleshooting and installing email clients.
  • Answer phones, filing, coping, scanning, emailing, and faxes.
  • Ticket support using remedy Software upgrades and installs Email support Lotus Notes/Outlook Printer support and connectivity

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7. Desktop

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high Demand
Here's how Desktop is used in Support Specialist Lead jobs:
  • Maintained documentation of desktop configurations and support procedures.
  • Identified, assessed, tested, and recommended relevant desktop hardware, operating systems, and business software applications.
  • Served as desktop analyst providing technical support for 2000+ users in 15 on site buildings and 10 satellite locations.
  • Performed Cisco wireless network setup on desktops and laptops throughout the University of Michigan Medical Center and campus.
  • Provide desktop hardware maintenance such as replacing power supplies, RAM, processors, and hard drives.
  • Managed which included the upgrade of 340+ desktop computers and 30 laptops from Windows95 to WindowsNT workstation.
  • Provided support for and troubleshoot problems with desktop hardware, software, and peripherals.
  • Installed and upgraded 100+ dell laptops and desktops in conjunction with new host systems.
  • Developed, documented and implemented Ghost images to create a corporate standard desktop.
  • Configure, install, monitor and maintain client desktop software and hardware.
  • Provided Tier 1 and 2 desktop/systems support to the HGS customer base.
  • Created Ghost images and re-image desktop computers as an integral support process.
  • Support of Microsoft office 95 and 97 for desktop users.
  • Led 5 member team in a Desktop/AV environment.
  • Help desk support of 200 desktop users.
  • Installed ArcGIS Desktop/Server various versions 10.1/10.2.2.
  • Install and troubleshoot printers, scanners, fax machines, and their respective desktop applications.
  • Set up and support Windows and Mac Remote Desktop applications and Citrix Web Apps.
  • Developed and deployed 70 virtual desktops with Wyse thin client
  • roll down of corporate desktops.

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8. Trouble Shooting

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high Demand
Here's how Trouble Shooting is used in Support Specialist Lead jobs:
  • Trouble shooting and researching misplaced documents that were either returned or lost for time sensitive cases.
  • Assisted and coached other team members on trouble shooting technical issues on EDC.
  • Trouble shooting and testing of company software (Tron).

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9. Data Entry

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high Demand
Here's how Data Entry is used in Support Specialist Lead jobs:
  • Manage confidential caseloads including data entry and compiling reports of all related filings.
  • Keyed data entry applications and monetary transfers for debit card consumers with 99.99% precision.
  • Assisted in data collection and data entry for the Marketing Department.
  • Conducted bookkeeping, payroll, and data entry.

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10. Hardware Issues

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high Demand
Here's how Hardware Issues is used in Support Specialist Lead jobs:
  • Resolve all software and hardware issues 5 days after deployment.
  • Monitored, diagnosed and repaired all hardware issues.

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11. PTO

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high Demand
Here's how PTO is used in Support Specialist Lead jobs:
  • Maintained and deployed laptop refreshed units for designated associates.
  • Upgrade 500 workstations and laptops to Windows 7 from Windows XP.
  • Provided Customer Support for user's laptops.
  • Maintained the Paid Time Off (PTO) calendar for trainers.

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12. Setup

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high Demand
Here's how Setup is used in Support Specialist Lead jobs:
  • Developed, documented and implemented TCP/IP Multi-Server remote user account setup and support.
  • Interfaced internally and with external vendors regarding front/back-end setups and communications.
  • Voice program; wrote training manual and participated in setup, building, and management of full-service Customer Support Team.
  • Manage PC setup and deployment for new employees using standard hardware, images and software.
  • Help clients work with HTML code and API coding to get their websites setup.
  • Assisted level 1 technicians in the setup of disaster recovery for our customers.
  • Provided Printer Support for user's that included wireless setup.
  • Perform new server setups for large property management companies.
  • Participated in project/patient file setup and maintenance, quality control/rewriting narratives, tracking, and Clintrace data entry.
  • Worked with Field Technology Managers and Field Service Technicians to setup new offices during tax season.

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13. Technical Support Specialists

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high Demand

14. Windows XP

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high Demand
Here's how Windows XP is used in Support Specialist Lead jobs:
  • Installed, configured, and troubleshot PC's and related hardware on Windows XP and Vista platforms.
  • Facilitated the smooth transition of all corporate employees during the Windows XP to Windows 7 migration.
  • Coordinate the Deployments of New computers/operating systems (windows XP - Windows 7).

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15. Active Directory

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average Demand
Here's how Active Directory is used in Support Specialist Lead jobs:
  • Support Lead for MS Exchange, Active Directory, BlackBerry and Networking.
  • Assign users and computers to proper groups in Active Directory.
  • Created and maintained Novell and Active Directory user accounts.

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16. SQL

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average Demand
Here's how SQL is used in Support Specialist Lead jobs:
  • Monitor and report system usage and performance using SQL for Sales and Marketing group.
  • Channel Incentives (CI) support - SQL query running to support field/CI requests.
  • Verify customer issues by running Microsoft SQL scripts on hosted and non hosted servers.
  • Required in-depth knowledge of: o SQL database o Windows client/server networking.
  • Performed analysis and wrote ad-hoc reports utilizing Crystal Reports, SQL and Lotus Notes Script.

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17. Staff Members

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average Demand
Here's how Staff Members is used in Support Specialist Lead jobs:
  • Hired and trained new staff members and conducted on-site product design workshops for new and existing staff.
  • Provide conflict resolution between staff members to keep team morale high.

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18. Mental Health Services

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average Demand

19. Mac

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average Demand
Here's how Mac is used in Support Specialist Lead jobs:
  • Managed creative team of six Macintosh operators to produce art files accurately and reduced error rates by recognizing improvements and successes.
  • Perform business continuity testing, including documentation; also maintain business contingency site machines with updated images.
  • Led and informed employees about development and support issues with AOL software on Macintosh and Windows operating systems.
  • Lead the machine center managers to a fuller understanding of problem solving, expectations and employee coaching.
  • Worked in conjunction with pharmacy team, authorization department, finance, etc.
  • Monitored Automated Teller Machines (ATM) to insure quality performance.
  • Provided Mac Support for printer wireless setups.
  • Operate Kikusui, Libra, and Natoli tablet presses for production of generic pharmaceutical drugs.

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20. Project Management

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average Demand
Here's how Project Management is used in Support Specialist Lead jobs:
  • Project Management and Process Improvement: Excellent at identifying areas for process improvement and implementing creative solutions.
  • Coordinated directly with project management as well as US Government representatives regarding all aspects of Project Controls.
  • Reviewed weekly Management Report and monthly Variance Analysis Reports for project management and client.
  • Project management: all aspects of the implementation from conversion, validation, parallel runs, troubleshooting, etc.
  • Work included everything from hands on labor to project management.
  • Executed project management skills to install and configure TCS tool that reduced help desk scheduling efforts and overhead costs.
  • Conducted meetings with project management to review cost proposals and ROM estimates prior to submittal to the client.
  • Provided project management for a various clients.
  • Project Management: Video Visits, Implementation of RSO (Rapid Sign On) - Physician Onboarding

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21. Helpdesk

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average Demand
Here's how Helpdesk is used in Support Specialist Lead jobs:
  • Documented technical instructions to communicate problem resolutions to the helpdesk staff.
  • Managed and mentored a team of six Tier 2 and six Tier 1 support specialists in a corporate Helpdesk setting.
  • Performed network account management activities through Active Directory accounts, email or Oracle accounts submitted through helpdesk requests.
  • Field incoming helpdesk requests from end users via both telephone and e-mail.
  • Monitor and follow-up on all Helpdesk Level I & II inquiries.
  • Managed and performed restore operations as needed by the helpdesk.
  • Resolved outstanding issues prior to transition to the helpdesk.
  • Assigned to Pfizer, Inc. Primary technical escalation point for level 2 helpdesk staff.
  • Monitor subordinate Helpdesk analysts, insure the Helpdesk runs as scheduled.

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22. VPN

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average Demand
Here's how VPN is used in Support Specialist Lead jobs:
  • Involved in testing the application for Oracle/SHA1 SHA2 upgrade, Firmware /VPN Changes / Tunnel Changes.
  • Configure, setup VPN connections, remote access.
  • Configured network properties on Linksys VPN and Buffalo routers.

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23. Sharepoint

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average Demand
Here's how Sharepoint is used in Support Specialist Lead jobs:
  • Created and maintained Lotus Notes and SharePoint team sites/databases containing technical and project documentation, best practices and procedures.

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24. Management System

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average Demand
Here's how Management System is used in Support Specialist Lead jobs:
  • Process all billing for the training department using reports generated by our Learning Management System and Excel spreadsheets.
  • Team lead on and media specialist for content management system.
  • Tracked all tickets and projects in Content Management Systems.
  • Reviewed and paid invoices using Federal Financial Management System (FFMS) and Webview.

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25. Oversaw

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average Demand
Here's how Oversaw is used in Support Specialist Lead jobs:
  • Led Accounting Department and oversaw all billing activities for two company divisions.
  • Provided leadership, directly managed and oversaw full time and part time workers.

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26. Unix

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average Demand
Here's how Unix is used in Support Specialist Lead jobs:
  • Deploy, implement, administer and provide technical support for systems management products on Unix, and Intel platforms.
  • Support relational database on Windows, UNIX, and Linux servers to assist client in revenue recovery.
  • Configure, install and maintain UNIX based POS systems for auto parts retail chain.

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27. Special Projects

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average Demand
Here's how Special Projects is used in Support Specialist Lead jobs:
  • Led special projects related to software and hardware upgrades.
  • Install, test and configure new workstations, peripheral equipment and software Manage special projects as assigned by immediate supervisor.

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28. Internet

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average Demand
Here's how Internet is used in Support Specialist Lead jobs:
  • Provided technical support and general customer service for dial-up and satellite Internet access via telephone, email and in-house communication.
  • Resolved Internet related problems on customer computers via in-house repair.
  • Ensured Internet accessibility and service continuity within the training environment.
  • Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
  • Verified web server configurations for new and existing Internet Banking clients.
  • Offered products to customer for television, Internet and phones.
  • Instructed 3 levels of Internet training classes.
  • Created, installed, and supported Internet Banking products utilizing C, Korn Shell, and Perl scripts.

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29. Computer System

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average Demand
Here's how Computer System is used in Support Specialist Lead jobs:
  • Established baseline communications for merchandise via the computer system for existing Franchise stores.
  • Entered all client-related data into appropriate computer system.
  • Help agents build files, complete terminal service downloads and verify merchant records on mainframe computer systems.
  • Maintain all computer systems for managing partner both businesses related and personal.
  • Oversee the daily performance of computer systems.
  • Supported multi-vendor computer systems to meet specific user needs.

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30. OS

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low Demand
Here's how OS is used in Support Specialist Lead jobs:
  • Work closely with management to ensure staff are encouraged and enabled to complete all training requirements and associated activities.
  • Provided assistance related to delivery or task orders and independent government cost estimates.
  • Verify outstanding fees and costs of foreclosure/bankruptcy attorneys on loan.
  • Proposed appropriate and creative solutions to problems discovered during testing.
  • Created the post-implementation status report documenting any outstanding issues.
  • Interviewed candidates for trainer positions.
  • Managed several projects at the University of Michigan Medical Center, which included workstation deployment of Dell computers throughout the hospital.
  • Played a key role in the execution phase of the project that delivered a more consistent customer approach across the Enterprise.
  • Audited and analyzed completed contracts and processed adverse actions taken against the contract to affect the closeout of the contract.
  • Prepared and maintained post exhibits and cost estimates for five (5) FPS Protective Security Officer contracts.
  • Prepare bidding instructions for foreclosure sales as well as answer and resolve concerns regarding judgment figures.
  • Diagnosed network problems involving a combination of hardware, software, power and communications issues.
  • Handled large call volume while maintaining accuracy, efficiency, and a positive friendly attitude.
  • Performed system diagnostic checks on computer equipment for defined client base.
  • Accept, posts and processes cash bail bonds and surety bonds.
  • Assisted the COTR with both pre-award and post-award acquisition support services including documenting technical, performance based requirements.
  • Completed project of full revision Imagenow/Solomon internal upgrade including Postmortem.
  • Worked shoulder to shoulder with physicians, nurses and other hospital staff to ensure user confidence working with the Eclipsys program.
  • Provided analytical and support tasks and provided policy recommendations under the direction of the USSOUTHCOM Foreign Disclosure Office (FDO).
  • Prepare and/or request payoffs and reinstatements on behalf of our clients for foreclosure and/or bankruptcy needs.

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31. SLA

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low Demand
Here's how SLA is used in Support Specialist Lead jobs:
  • Developed detailed business requirements and translate into published system design specifications.
  • Processed products in English, Spanish, and Portuguese for Foreign Disclosure through the FDMS; including the translation/editing of products.
  • Follow up with customers within appropriate service level agreement (SLA).
  • Managed service calls ensuring our teams timely and satisfactory Service Level Agreements (SLAs).
  • Maintain logs SLA and ticket information in DARS and Maximo.
  • Reinforce SLAs to manage end-user expectations.

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32. Monthly Reports

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low Demand
Here's how Monthly Reports is used in Support Specialist Lead jobs:
  • Gather information for monthly reports.

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33. Direct Support

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low Demand
Here's how Direct Support is used in Support Specialist Lead jobs:
  • Provided direct support to the Counterintelligence Support Teams (CSTs) as appropriate.

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34. Suite

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low Demand

35. Problem Resolution

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low Demand
Here's how Problem Resolution is used in Support Specialist Lead jobs:
  • Served as a liaison between various departments/teams to design and execute process enhancements and offer problem resolution.
  • Coordinated problem resolution activities with other departments when boundaries of responsibility overlapped.
  • Standardized TSS/CSR interactions for more effective problem resolution.
  • Revamped Technical Support Specialist (TSS) team in Draper for site resource and CSR problem resolution.
  • Provided daily fundamentals for problem resolution and Quality Control reviews Maintained effective and positive client partnerships with third party vendors
  • Led Utilities Department Volunteer Program; managed volunteer recruitment, hiring, reporting and problem resolution with all Utilities Depts.

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36. Developmental Disabilities

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low Demand
Here's how Developmental Disabilities is used in Support Specialist Lead jobs:
  • Provided basic counseling/problem solving support/behavioral modification skills to individuals with developmental disabilities.
  • Worked with and assisted individuals with developmental disabilities * Primary focus were individuals with autism.
  • Provided supportive services/independent living skills to individuals with developmental disabilities.
  • Provided in home direct care for clients with developmental disabilities Provide Supervision and training to direct support professionals.

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37. Voip

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low Demand
Here's how Voip is used in Support Specialist Lead jobs:
  • Configure end users VOIP phone/network equipment using Cisco Call Manager and Unity.
  • Lead most LAN, WAN, Wireless and VOIP projects.
  • Assisted in configuring of VOIP system on Nortel and Cisco IP phones.

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38. ISP

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low Demand
Here's how ISP is used in Support Specialist Lead jobs:
  • Provide the highest level of technical support to internal and external customers to resolve issues regarding proprietary Dispensing hardware and software.
  • Lead centers dispatching area in the contact center assisting and monitoring dispatchers to be sure the queue is being worked effectively.
  • Dispensed medication, perform pill counts, administered shots, and made sure doctor's appointments were made and kept.
  • Assist with and monitored dispatch calls for emergency and hazardous situation to assure they are handled in a timely matter.
  • Develop a treatment plan (ISP) for each child and review quarterly and affect updates as necessary.
  • Work with internal and external resources to arrange for dispatch of personnel to customer sites when necessary.
  • State certified DPSST monitoring operator, including 911 Emergency dispatches for medical, fire and police.
  • Reconcile pennies to the Federal Personnel/Payroll System (FPPS) and review/disposition error reports.
  • Dispatch and assisted technicians and banking center tellers in resolving ATM malfunctions.
  • Dispatched police and private security to locations as needed.
  • Ticket, arrange and display merchandise to promote sales.
  • Organized and maintained ATS spare parts inventory and disposals.
  • Perform restock and display shoe reports and scans.
  • Prepared new products for floor displays.
  • Implemented ISP and Behavior Plan.
  • Performed Data collection for CQI, ISP, BSP, OAR/OSHA.

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39. Linux

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low Demand
Here's how Linux is used in Support Specialist Lead jobs:
  • Performed maintenance on Linux servers, including restarting our streaming services, managing log files, troubleshooting network connectivity.
  • Designed and built Ubuntu Linux/ Win 7 VM images used by SBS developers.

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40. LAN

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low Demand
Here's how LAN is used in Support Specialist Lead jobs:
  • Planned and participated in 8 community relations events for Spanish citizens, providing dinner and lessons about American holidays.
  • Provided professional meeting planning services including travel accommodations, catering, equipment and meeting material preparations.
  • Completed detail-oriented performance plans for associates, and tracked they progressive performance.
  • Complete installations from concept, planning, implementations, documentation and troubleshooting.
  • Shipped and received miscellaneous items.
  • Help Facilitator with staff scheduling and shift coverage, monthly/quarterly reviews and reports, house meeting planning, and time sheets.
  • Created a spreadsheet to track all After Action Reports and Vendor Mitigation Plans, which is frequently accessed by upper management.
  • Worked with supervisor and team member to provide basic patient care, and assess patient treatment plans.
  • Plan, implement, and manage LAN/WAN networks for multiple businesses across a variety of industries.
  • Advance Direct Practice I & II- diagnosing and treatment planning, family therapy.
  • Managed day-to-day planning, operation, and problem-solving in the absence of supervisor.
  • Supported LAN / WAN for more than 10 different companies and remote sites.
  • Planned and scheduled the implementation of new or upgraded computing resources.
  • Developed, implemented and maintained client records and crisis plans.
  • Assisted with adequate nutrition, nutrition plans and fluid intake.
  • Attend annual IP Meetings and implement IP Plans and Goals.
  • Plan and present Open Choice Open House and orientations.
  • Supported and Balanced trader positions on daily basis.
  • Account management for installation, troubleshooting, operating, testing, planning and configuring relevant technologies technology to deliver standardized solutions.
  • BlackBerry activations and mobile carrier plan management.

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41. Support Groups

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low Demand
Here's how Support Groups is used in Support Specialist Lead jobs:
  • Served as liaison between the sales and support groups.

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42. Network Printers

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low Demand
Here's how Network Printers is used in Support Specialist Lead jobs:
  • Provided Tier 1+ support for Hewlett Packard network printers.

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43. Medical Appointments

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low Demand
Here's how Medical Appointments is used in Support Specialist Lead jobs:
  • Provided transportation, administered medication, attend medical appointments, staff meeting and additional training required by the company.

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44. SOP

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low Demand
Here's how SOP is used in Support Specialist Lead jobs:
  • Implemented and improved standard operating procedure (SOP) after reviewing the agency policy and procedure.
  • Assist with SOP for hiring, termination and employee changes.
  • Created and maintained SOPs for departmental manual procedures and supporting procedures to maintain critical processes in a manual mode.

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45. Daily Operations

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low Demand
Here's how Daily Operations is used in Support Specialist Lead jobs:
  • FTP, SQL Desktop support, UNIX skills used in daily operations.
  • Assisted the Vocational Director in the daily operations.

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46. Weekly Reports

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low Demand
Here's how Weekly Reports is used in Support Specialist Lead jobs:
  • Develop and share weekly reports to ensure the team is achieving targets and celebrate in successes.

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47. Web Application

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low Demand

48. Telephone Support

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low Demand
Here's how Telephone Support is used in Support Specialist Lead jobs:
  • Provided miscellaneous in-house support (e.g., telephone support, office moves.

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49. PCS

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low Demand
Here's how PCS is used in Support Specialist Lead jobs:
  • Install, configure and deploy PCs, Laptops, Phones, Virtual Machines, peripherals and all enterprise technology.

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50. Community Resources

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low Demand
Here's how Community Resources is used in Support Specialist Lead jobs:
  • Assist job seekers with connections to community resources and benefits.
  • Refer clients to other agency, public and community resources which focus on employability or other client needs.
  • Assessed and determined the nature of the crisis, triaged to appropriate professional and community resources.

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Support Specialist Lead Jobs

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20 Most Common Skills For A Support Specialist Lead

Customer Service

16.3%

Technical Assistance

9.9%

Technical Support

6.8%

Ensure Compliance

6.1%

Phone Calls

5.7%

Email

5.3%

Desktop

5.2%

Trouble Shooting

5.2%

Data Entry

4.6%

Hardware Issues

4.6%

PTO

4.2%

Setup

3.9%

Technical Support Specialists

3.8%

Windows XP

3.6%

Active Directory

2.9%

SQL

2.6%

Staff Members

2.6%

Mental Health Services

2.2%

Mac

2.2%

Project Management

2.2%
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Typical Skill-Sets Required For A Support Specialist Lead

Rank Skill
1 Customer Service 11.6%
2 Technical Assistance 7.0%
3 Technical Support 4.9%
4 Ensure Compliance 4.4%
5 Phone Calls 4.1%
6 Email 3.8%
7 Desktop 3.7%
8 Trouble Shooting 3.7%
9 Data Entry 3.3%
10 Hardware Issues 3.3%
11 PTO 3.0%
12 Setup 2.8%
13 Technical Support Specialists 2.7%
14 Windows XP 2.6%
15 Active Directory 2.1%
16 SQL 1.9%
17 Staff Members 1.9%
18 Mental Health Services 1.6%
19 Mac 1.6%
20 Project Management 1.6%
21 Helpdesk 1.5%
22 VPN 1.5%
23 Sharepoint 1.4%
24 Management System 1.4%
25 Oversaw 1.3%
26 Unix 1.3%
27 Special Projects 1.3%
28 Internet 1.2%
29 Computer System 1.2%
30 OS 1.1%
31 SLA 1.0%
32 Monthly Reports 1.0%
33 Direct Support 1.0%
34 Suite 0.9%
35 Problem Resolution 0.9%
36 Developmental Disabilities 0.9%
37 Voip 0.8%
38 ISP 0.8%
39 Linux 0.8%
40 LAN 0.8%
41 Support Groups 0.8%
42 Network Printers 0.8%
43 Medical Appointments 0.8%
44 SOP 0.7%
45 Daily Operations 0.7%
46 Weekly Reports 0.7%
47 Web Application 0.7%
48 Telephone Support 0.6%
49 PCS 0.6%
50 Community Resources 0.6%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
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35,355 Support Specialist Lead Jobs

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