Support specialist jobs in Midwest City, OK

Campus OSU-Stillwater Contact Name & Email Carey Warner, ************************ Work Schedule Monday - Friday, 8:00 a.m. to 5:00 p.m. with overtime as necessary. Appointment Length Regular Continuous/Until Further Notice Hiring Range $16.00 - $22.12 Hourly Special Instructions to Applicants For full consideration, please submit resume and contact information for three professional references. About this Position Provide computer support to end-users. Maintain classroom technology environment. Contribute to the proper installation, maintenance and disposal of desktop computers and printers. Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments. Installs, assembles and configures computers, laptops, network connected devices including tablets and cell phones, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls device cables and rewires or directs the rewiring of cables as required for new device installations and office reconfiguration. Troubleshoots problems with computer systems, including troubleshooting hardware and software, email, network and peripheral equipment problems; makes repairs and corrections where required. Acts as a technical resource in assisting users to resolve problems with equipment and data; works with a centralized help desk to facilitate exchange of information and advice. Build working knowledge through documentation and vendor resources to support technical connections and configuration of operational technology network and video/display hardware and software settings of medical/diagnostic/research/radiographic equipment as needed to support the teaching, research, and public service functions of the College of Veterinary Medicine (CVM) and veterinary teaching hospital. Assists in instructing CVM staff/faculty/students in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required. Duties are illustrative and not inclusive and may vary with individual assignment. Assist with training support technicians and student IT workers as to the general procedures for configuration, use of, and maintenance of workstations and other technologies in the CVM environment. Work with minimal supervision on some short and long-term projects for purchasing and distributing technology needs within the veterinary teaching hospital. Engage in a program of continuous professional development. Conduct all activities in a manner in line with CVM's vision, promoting good external relations and a positive image. Maintain and develop computer related skills. Read journals, books and whitepapers to understand new and existing technologies. Learn more about computer networks and their applications in the workplace. The incumbent must develop new professional skills and knowledge. The incumbent must utilize those new skills and knowledge by applying them to areas within CVM (technology transfer). The College of Veterinary Medicine educates and develops skilled veterinarians for a lifetime of investigation, innovation, care and protection of animal health. Our mission is innovation in animal and human health. Our vision is to be innovative world leaders in healthcare, research, and professional education. Required Qualifications High School/GED (degree must be conferred on or before agreed upon start date) HS/GED plus two years post-secondary education and two years related experience or HS/GED and four years of related experience. Skills, Proficiencies, and/or Knowledge: Installing, configuring and upgrading operating systems (including Windows, Apple, and Linux on desktop, laptop, and mobile devices) and software, using primarily standard financial, business and administrative application. Installing, configuring, assembling and repairing desktop computers, laptops, network connected devices (including tablets and cell phones), monitors, network infrastructure and peripherals such as printers and related hardware. Troubleshooting and solving hardware and software problems. Instructing users on new or upgraded computer applications and hardware. Using initiative and independent judgment within established guidelines and procedures. Organizing own work, setting priorities and meeting critical time deadlines. Communicating effectively with co-workers, subordinates, superiors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information. Must have knowledge of computer hardware, software and peripherals such as central processing units, monitors, cables, network systems, printers; Current technology related to CVHS applications, and the equipment and software required to maximize system support; Procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals; Techniques for explaining technical concepts and procedures to non-technical users. Preferred Qualifications Bachelor's Bachelor's degree plus 10 years related experience or master's degree and 8 years related experience, demonstrated leadership skills, and excellent communication and interpersonal skills. Completion of two years of college-level coursework, information technology or a related field and two years of general computer installation, maintenance and repair experience.

The Business Applications Specialist serves as a functional liaison between business users and IT, supporting the effective operation of Oracle E-Business Suite (EBS) and related systems in a manufacturing environment. This position diagnoses application and process issues and assists users in resolving operational challenges. It works closely with stakeholders to improve workflows across all functional areas of the business. The specialist develops and maintains clear documentation and SOPs to support consistent business practices. The role is primarily analytical and process-focused, prioritizing business alignment and coordination over software engineering or development. In addition, this role also emphasizes EDI transaction management and process optimization to ensure critical data flows accurately and on time across internal systems and external partners. Responsibilities: Diagnose and resolve functional issues within Oracle E-Business Suite (EBS) and associated business applications. Assist end users in understanding system behavior, correcting process errors, and improving workflow efficiency. Act as a first point of contact for application-related questions and operational concerns. Analyze and document current-state business processes across functional areas, developing clear SOPs, process maps, and functional documentation to support consistency, training, and operational clarity. Maintain and update documentation to reflect system changes, evolving business practices, and approved process improvements. Partner with end users to define, document, and clearly scope new business requests, enhancements, and procedural changes. Translate business needs into well-defined functional requirements and assist with evaluating and prioritizing initiatives based on business impact and operational value. Support project planning through detailed process analysis, workflow design, documentation, and user impact assessment to ensure successful implementation and user adoption. Monitor production data feeds, identify anomalies or failures, and take proactive action to minimize operational disruptions. Participate in user acceptance testing and validate system changes to ensure functionality meets defined business requirements. Assist with root cause analysis of recurring issues and support the implementation of corrective and preventive improvements. Collaborate with IT teams, vendors, and business stakeholders to maintain system reliability, data accuracy, and consistent operational performance. Promote adherence to established processes, documented standards, and compliance requirements across all supported business functions. Monitor EDI transactions to ensure accurate and timely transmission of orders, shipments, invoices, and related documents. Identify and escalate issues impacting data flow, collaborating with internal stakeholders and external trading partners as needed. Coordinate troubleshooting efforts and communicate status updates to affected business owners. Qualifications: Bachelor's degree in Business, Information Technology, Supply Chain, or related field (or equivalent experience). 3+ years of experience in business application support or business analysis roles. Experience supporting ERP systems in a manufacturing or distribution environment. Exposure to EDI processes and transactional data flow management. Working knowledge of Oracle EBS strongly preferred. Understanding of EDI concepts and document flows (orders, ASNs, invoices, etc.). Familiarity with EDI standards such as ANSI X12 or EDIFACT. SQL skills for basic data review and validation. Experience with process mapping and documentation tools. Comfort working with structured data formats (XML, CSV, flat files). Knowledge of APIs or modern integration tools is a plus. Strong business process analysis and documentation skills. Excellent problem-solving ability and attention to detail. Confident communicator with the ability to translate technical concepts into business language. Organized and capable of managing multiple priorities. Collaborative mindset with a customer-service orientation. Ability to operate effectively in a fast-paced, production-driven environment. Working Conditions Hybrid work environment with occasional on-site presence. Standard business hours with flexibility for production-critical support. Interaction with multiple departments and external partners required. Who is M-D? At M-D Building Products, we're not just redefining industry standards; we're shaping the future of construction solutions. For over a century, our name has been synonymous with excellence in weatherstripping, floor and tile trims, perforated aluminum sheets, digital levels, and caulking solutions. What truly sets us apart is our people! They are the heartbeat of our success. We believe in the potential of every individual to make a meaningful impact. From the factory floor to the boardroom, we cultivate a culture rooted in integrity, innovation, and unwavering commitment. As a trusted leader in the construction industry, we are driven by a passion for continuous improvement and excellence. Benefits: M-D Building Products, Inc. offers a comprehensive benefits package designed to support the health and well-being of our employees. This includes Medical, Dental, and Vision coverage, access to an On-Site Clinic, and Voluntary Life Insurance options. Additionally, we offer a Lab Card Program, Group Term Life & AD&D, Flexible Spending Accounts (FSAs) for both healthcare and dependent care, and Short-Term and Long-Term Disability coverage. Employees can also take advantage of our 401(K) plan with Company Match, Paid Time Off (PTO), Tuition Reimbursement, and Education & Development programs. We prioritize mental wellness through our Employee Assistance Program (EAP) and offer a range of Voluntary Benefits, including Accident, Critical Illness, and Hospital Indemnity Insurance. At M-D Building Products, Inc., we are committed to providing equal employment opportunities for all employees and applicants. We strictly prohibit discrimination based on race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposition, or any other characteristic protected by law.

Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Summary Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Overview Help Accepting applications Open & closing dates 10/27/2025 to 12/31/2025 Salary $63,163 to - $98,422 per year The salary range shown is for base salary only, actual salary will be determined based on the duty location of the selectee. Pay scale & grade GS 11 - 12 Locations Many vacancies in the following locations: Anchorage, AK Birmingham, AL Gadsden, AL Mobile, AL Show morefewer locations (185) Montgomery, AL Fayetteville, AR Fort Smith, AR Little Rock, AR Texarkana, AR Eloy, AZ Florence, AZ Phoenix, AZ Tucson, AZ Yuma, AZ Adelanto, CA Bakersfield, CA Calexico, CA Camarillo, CA El Centro, CA Fresno, CA Los Angeles, CA Morgan Hill, CA Redding, CA Sacramento, CA San Bernardino, CA San Diego, CA San Francisco, CA Santa Ana, CA Santa Maria, CA Stockton, CA Alamosa, CO Aurora, CO Centennial, CO Craig, CO Durango, CO Florence, CO Frederick, CO Grand Junction, CO Hartford, CT Dover, DE Fort Myers, FL Jacksonville, FL Miami, FL Miramar, FL Orlando, FL Plantation, FL Pompano Beach, FL Stuart, FL Tallahassee, FL Tampa, FL Atlanta, GA Folkston, GA Lumpkin, GA Savannah, GA Tamuning, GU Honolulu, HI Cedar Rapids, IA Des Moines, IA Sioux City, IA Boise, ID Idaho Falls, ID Twin Falls, ID Broadview, IL Chicago, IL Rock Island, IL Indianapolis, IN Wichita, KS Bowling Green, KY Louisville, KY Alexandria, LA Baton Rouge, LA Jena, LA Lafayette, LA New Orleans, LA Oakdale, LA Winnfield, LA Burlington, MA Baltimore, MD Salisbury, MD Scarborough, ME Detroit, MI Grand Rapids, MI Fort Snelling, MN Kansas City, MO Saint Louis, MO Strafford, MO Gulfport, MS Pearl, MS Billings, MT Cary, NC Charlotte, NC Greensboro, NC Hendersonville, NC Wilmington, NC Grand Forks, ND Grand Island, NE North Platte, NE Omaha, NE Manchester, NH Elizabeth, NJ Mount Laurel, NJ Newark, NJ Albuquerque, NM Chaparral, NM Las Cruces, NM Roswell, NM Las Vegas, NV Reno, NV Batavia, NY Buffalo, NY Central Islip, NY Champlain, NY Malta, NY New York, NY Brooklyn Heights, OH Cincinnati, OH Westerville, OH Oklahoma City, OK Tulsa, OK Eugene, OR Medford, OR Portland, OR Lords Valley, PA Philadelphia, PA Philipsburg, PA Pittsburgh, PA Williamsport, PA York, PA Aguadilla, PR Guaynabo, PR Warwick, RI Charleston, SC Columbia, SC Greer, SC Sioux Falls, SD Chattanooga, TN Knoxville, TN Nashville, TN Alvarado, TX Amarillo, TX Anson, TX Athens, TX Austin, TX Big Spring, TX Conroe, TX Corpus Christi, TX Dallas, TX Del Rio, TX Edinburg, TX El Paso, TX Harlingen, TX Houston, TX Huntsville, TX Karnes City, TX Laredo, TX Livingston, TX Los Fresnos, TX Lubbock, TX Memphis, TX Midland, TX Pearsall, TX Pecos, TX Pflugerville, TX Raymondville, TX San Angelo, TX San Antonio, TX Taylor, TX Waco, TX Ogden, UT Orem, UT Saint George, UT West Valley City, UT Bowling Green, VA Chantilly, VA Harrisonburg, VA Norfolk, VA Richmond, VA Salem, VA Charlotte Amalie, VI Saint Thomas, VI Saint Albans, VT Ferndale, WA Richland, WA Seattle, WA Tacoma, WA Yakima, WA Milwaukee, WI Charleston, WV Cheyenne, WY Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 12 Job family (Series) * 0301 Miscellaneous Administration And Program Supervisory status No Security clearance Other Drug test Yes Position sensitivity and risk High Risk (HR) Trust determination process * Credentialing * Suitability/Fitness Financial disclosure Yes Bargaining unit status No Announcement number OPM-ERO-12821405-DHA-EKS Control number 848931800 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Clarification from the agency These positions will be filled through the Office of Personnel Management's Direct Hire Authority for the occupation and is open to all U.S. citizens. Duties Help As a Mission Support Specialist, at the full performance level you will perform the following duties: * Coordinate and perform a wide variety of administrative and management services essential to the operations of the office including, but not limited to: management information systems, telecommunications, budget, finance, procurement, human resources, training, logistics, property, space, records and files, printing and graphics, mail, travel, and office equipment; * Advise management on assigned administrative matters; * Conduct or participate in the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness of these services at the local level; * Represent the office in dealings with vendors and organizations within the agency that have primary responsibility for these services; * Operate, manage, and oversee a fleet management program including: purchase, disposal, maintenance, budgeting, and reporting functions. Requirements Help Conditions of employment * You must be a U.S. citizen to apply for this position. * You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs. * Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see ********************* * One-year probationary period may be required. * A pre-employment drug test will be required. * If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application. * DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. * All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing. * Incentives may be authorized; however, this is contingent upon funds availability. * License required: No * Pre-employment physical required: No * Bargaining Unit Position:No * Financial Disclosure: If you are hired, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) within 30 days after appointment. * Qualification requirements must be met for those applications submitted by each cut-off date. * Complete the initial online assessments and USA Hire Assessment, if required. Qualifications Minimum Qualifications for GS-11: Specialized Experience: At least one year of specialized experience equivalent to the GS-09 level in the Federal service that included experience such as: * Coordinating and monitoring a variety of administrative projects (e.g. budget, personnel, travel, space, logistics). * Identifying and recommending solutions to a wide range of administrative problems. * Analyzing administrative data from a variety of sources to develop trends, patterns, profiles, estimates, and studies. * Preparing preliminary and finished reports and documents. * Representing the office in dealings with vendors and personnel from administrative support organizations. OR Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages. Minimum Qualifications for GS-12: Specialized Experience: Applicant must demonstrate at least one year of specialized experience equivalent in difficulty and responsibility to the GS-11 level in the Federal service that included experience such as: * Applying (and modifying, if necessary) established practices to specific administrative problems which involve many variables. * Conducting independent evaluations on administrative functions and preparing study findings, recommendations, and reports. * Providing advice on a variety of administrative and management programs and procedures. * Making agreements and commitments at meetings and during telephone discussions in accordance with previously received functions. * Performing liaison functions with other organizations, including effectively presenting the organization's needs and establishing harmonious working relations with counterparts. All qualification requirements must be met by the cutoff dates listed under additional information. Qualification claims will be subject to verification. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned. Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit: ************************************************************************** Additional information THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. Applicants will be referred periodically throughout the announcement period based on the schedule below. * 1st Cut-off on 11/01//2025 * 2nd Cut-off on 12/01/2025 * Final Cut-off on 12/31/2025 Promotion Potential: When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval. Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. Pursuant to Executive Order 12564, and the DHS Drug-Free Workplace Plan, ICE is committed to maintaining a drug-free workplace and, therefore, personnel in safety- or security-sensitive positions (testing designated positions) are subject to random drug testing. Moreover, other drug testing of employees (e.g., reasonable suspicion drug test) may be conducted in order to ensure a safe and healthy work environment. All applicants tentatively selected for employment at ICE are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire CompetencyBased Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/**********9652-Reasonable-Accommodation-Information) Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): * Attention to Detail * Customer Service * Decision Making * Flexibility * Integrity/Honesty * Interpersonal Skills * Learning * Reading Comprehension * Reasoning * Self-Management * Stress Tolerance * Teamwork Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. To preview the assessment questionnaire, click the following link: ******************************************************** Direct Hire Authority: These positions will be filled through the Office of Personnel Management's Direct Hire Authority. The "Rule of Three", Category Rating and Veterans Preference will not apply to this vacancy. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet. Veterans: Although the Direct Hire Authority permits hiring without regard to Veterans Preference, applicants who are eligible for Veterans Preference are still encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). View information on veterans' preference. Career Transition Assistance Program: This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: ************************************************************ Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help To apply for this position, you must submit a complete Application Package which includes: 1. Your resume showing relevant experience, education and training. Work experience must include: job title, duties, employer's name, employer's telephone number, employer's address, starting and ending dates (MM/YY), hours worked per week, and indicate whether or not we may contact your current supervisor. Limit your resume to two pages. Only resumes 2 pages in length will be accepted to determine eligibility and qualifications. For more information, view the following link. USAJOBS Help Center - Update your resume now so it meets new resume requirements 2. Other supporting documents (only submit if applicable to you): * Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed. * Are you a veteran entitled to preference? Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or notice form. Those applying for 10-Point preference must fill out the SF-15 and provide an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other associated documentation based on your preference. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. * Are you claiming special priority selection rights under the Career Transition Assistance Program (ICTAP/CTAP)? If so, submit all of the following: * A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement; * A copy of your most recent SF-50 "Notification of Personnel Action'', noting your positions, grade level, and duty location; * A copy of your latest performance appraisal including your rating; and * Any documentation from your agency that shows your current promotion potential if applicable. * Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: * Position title; * Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee); * Agency; and * Beginning and ending dates of appointment. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

The Technical Support Specialist I assesses and troubleshoots computer user support problems such as password resets, desktop support issues, or specialized applications support for the CNI Corporate environment. Additionally, this position may monitor computer systems and operations, as assigned. ESSENTIAL REQUIREMENTS CompTIA A+ Certification preferred. Skilled proficiency in Microsoft SharePoint, Office, Microsoft Windows, Adobe Acrobat, WebEx, Microsoft Lync and Cisco Jabber (support of additional applications may be required). Experience with PC and Apple hardware, Microsoft 365(Outlook, Teams, Office), Intune, Entra, Airwatch, Windows 11, Iphone and Android. KEY DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. Handles inbound telephone customer requests. Troubleshoots and resolves issues by applying effective, investigative methods and service desk troubleshooting procedures. Performs problem diagnosis, problem recognition, research, isolation and resolution. Works independently to determine the best and most efficient solution to resolve the customer's operational issues, including procedural changes as necessary. Applies system analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications based on user profiles. Monitors assigned queues, voicemail, web site and other incoming communication methods for user requests for support. Documents all actions taken and escalates tickets to higher-level support groups as necessary; participates in maintaining and improving helpdesk standard operating procedures (SOPs). Resets user passwords, provides desktop support and/or specialized applications support. Monitors computer systems and operations, as assigned. Promptly answers help desk phones. Adheres to standard procedure documentation. Responsible for aiding in own self-development by being available and receptive to all training made available by the company. Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output. EDUCATION AND EXPERIENCE Associate's degree and a minimum of two (2) years relevant experience, or equivalent combination of education/experience. Experience with PC and Apple hardware, Microsoft 365(Outlook, Teams, Office), Intune, Entra, Airwatch, Windows 11, Iphone and Android. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic. EOE including Disability/Vet

Job Description This role supports an enterprise IT infrastructure planning and management system used for processing IT requirements, infrastructure funding requests, portfolio management, cable plant documentation, and geospatial-layer data. The position provides Tier II technical support, troubleshooting, documentation, testing, and collaboration with software engineering teams to ensure system stability and user satisfaction. The system operates on an Oracle and Microsoft .NET Framework (4.8) architecture. The Tier II Help Desk Technician serves as the escalation point for user inquiries, technical issues, and defect identification. Responsibilities include system sustainment, issue triage, work order creation, software testing, and coordination with Tier I and engineering teams. Primary Responsibilities Respond to and resolve Tier II support inquiries promptly and professionally. Create and manage customer work orders within the enterprise web application. Provide advanced technical assistance via phone, email, and collaboration tools. Coordinate with Tier I support and software engineering teams to identify issues and escalate defects. Prioritize and respond immediately to high-priority or VIP support requests. Build and maintain positive working relationships with end users to understand support needs. Diagnose, research, and resolve complex software and hardware issues. Perform end-user testing of software releases/builds and log defects in Azure DevOps (ADO). Document, track, and monitor issues to ensure timely and accurate resolution. Collaborate with Help Desk leadership to meet support metrics and customer requirements. Provide guidance and mentorship to Tier I help desk personnel. Identify and communicate potential risks affecting users or the software environment. Maintain current knowledge of emerging IT tools, technologies, and support practices. Required Skills & Qualifications Demonstrated exceptional customer service capabilities. Strong commitment to high-quality user support. Excellent verbal and written communication skills across phone, email, and chat channels. Broad understanding of IT networks, systems technologies, troubleshooting methodologies, and support processes. Proven ability to diagnose and resolve complex technical issues. Preferred Qualifications Bachelor's degree in computer science or equivalent combination of education and experience. 3+ years Help Desk or technical support experience. 3+ years customer service experience, preferably in a call center or enterprise environment. 3+ years' experience in the IT field. 2+ years' experience performing user software testing. Active DoD Secret Clearance Proficiency with: Azure DevOps (ADO) Ticketing/support systems VPN technologies Microsoft 365 Suite Windows 11 Microsoft Teams Laptop provisioning/support tools Powered by JazzHR JiKFgutzEH

Who We Are Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family! Crushing & Screening Application Specialist Benefits Above-Average Industry Pay Comprehensive Benefits Package (including Medical/Dental/Vision) 401K Plans with Company Match Generous PTO Package/Paid Holidays Short/Long Term Disability Growth Opportunities Paid Training Family-Owned and Operated Health and Wellness Crushing & Screening Application Specialist Position Purpose Responsible for supporting all crushing and screening equipment within the rental fleet by conducting job site evaluations, providing technical expertise to internal teams and customers, and ensuring proper equipment configuration for aggregate material processing. Also responsible for delivering equipment training, performing field assessments, and providing ongoing application support to optimize equipment performance and customer experience. Crushing & Screening Application Specialist Essential Functions Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal Collaborates with sales and rental teams to identify customer needs related to crushing and screening applications Conducts equipment inspections and evaluates internal and external machine conditions; provides detailed reports, wear assessments, and repair estimates as required Maintains regular communication with rental, parts, and service departments to monitor equipment repair status and equipment readiness Distinguishes between normal and excessive wear on rental fleet equipment Provides customer training on the safe, proper, and productive operation of crushing and screening equipment Recommends appropriate machine configurations based on job site requirements and provides AggFlow analysis when applicable Offers technical support to sales and rental personnel regarding aggregate identification, specifications, and desired end-product requirements Assists parts personnel with accurate parts identification for crushing and screening equipment Documents customer visits, job site observations, and equipment performance through CRM entries Promotes and enforces all applicable safety standards and supports safety compliance in the field Manages weekly travel and scheduling requirements; travel up to 80% may be required depending on equipment locations Consistent and reliable on-site attendance Performs other job-related duties as assigned Crushing & Screening Application Specialist Minimum Qualifications High School Diploma or GED equivalent Five (5) years of experience in the crushing, screening, or related aggregate processing industry Proficiency with Microsoft Office and web-based applications Strong interpersonal and communication skills Strong ability to organize tasks, manage workflow, and maintain documentation within a high-volume environment Crushing & Screening Application Specialist Physical Requirements Pushes/Pulls/Lifts/Carries up to 100 pounds without assistance Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead Must be able to work in extreme heat or cold and wet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors Physical ability to perform maintenance on equipment for extended hours of time with continual mounting and dismounting throughout the workday Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition This is considered a Safety-Sensitive position. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

The Business Applications Specialist serves as a functional liaison between business users and IT, supporting the effective operation of Oracle E-Business Suite (EBS) and related systems in a manufacturing environment. This position diagnoses application and process issues and assists users in resolving operational challenges. It works closely with stakeholders to improve workflows across all functional areas of the business. The specialist develops and maintains clear documentation and SOPs to support consistent business practices. The role is primarily analytical and process-focused, prioritizing business alignment and coordination over software engineering or development. In addition, this role also emphasizes EDI transaction management and process optimization to ensure critical data flows accurately and on time across internal systems and external partners. Responsibilities: * Diagnose and resolve functional issues within Oracle E-Business Suite (EBS) and associated business applications. * Assist end users in understanding system behavior, correcting process errors, and improving workflow efficiency. * Act as a first point of contact for application-related questions and operational concerns. * Analyze and document current-state business processes across functional areas, developing clear SOPs, process maps, and functional documentation to support consistency, training, and operational clarity. * Maintain and update documentation to reflect system changes, evolving business practices, and approved process improvements. * Partner with end users to define, document, and clearly scope new business requests, enhancements, and procedural changes. * Translate business needs into well-defined functional requirements and assist with evaluating and prioritizing initiatives based on business impact and operational value. * Support project planning through detailed process analysis, workflow design, documentation, and user impact assessment to ensure successful implementation and user adoption. * Monitor production data feeds, identify anomalies or failures, and take proactive action to minimize operational disruptions. * Participate in user acceptance testing and validate system changes to ensure functionality meets defined business requirements. * Assist with root cause analysis of recurring issues and support the implementation of corrective and preventive improvements. * Collaborate with IT teams, vendors, and business stakeholders to maintain system reliability, data accuracy, and consistent operational performance. * Promote adherence to established processes, documented standards, and compliance requirements across all supported business functions. * Monitor EDI transactions to ensure accurate and timely transmission of orders, shipments, invoices, and related documents. * Identify and escalate issues impacting data flow, collaborating with internal stakeholders and external trading partners as needed. * Coordinate troubleshooting efforts and communicate status updates to affected business owners. Qualifications: * Bachelor's degree in Business, Information Technology, Supply Chain, or related field (or equivalent experience). * 3+ years of experience in business application support or business analysis roles. * Experience supporting ERP systems in a manufacturing or distribution environment. * Exposure to EDI processes and transactional data flow management. * Working knowledge of Oracle EBS strongly preferred. * Understanding of EDI concepts and document flows (orders, ASNs, invoices, etc.). * Familiarity with EDI standards such as ANSI X12 or EDIFACT. * SQL skills for basic data review and validation. * Experience with process mapping and documentation tools. * Comfort working with structured data formats (XML, CSV, flat files). * Knowledge of APIs or modern integration tools is a plus. * Strong business process analysis and documentation skills. * Excellent problem-solving ability and attention to detail. * Confident communicator with the ability to translate technical concepts into business language. * Organized and capable of managing multiple priorities. * Collaborative mindset with a customer-service orientation. * Ability to operate effectively in a fast-paced, production-driven environment. Working Conditions * Hybrid work environment with occasional on-site presence. * Standard business hours with flexibility for production-critical support. * Interaction with multiple departments and external partners required. Who is M-D? At M-D Building Products, we're not just redefining industry standards; we're shaping the future of construction solutions. For over a century, our name has been synonymous with excellence in weatherstripping, floor and tile trims, perforated aluminum sheets, digital levels, and caulking solutions. What truly sets us apart is our people! They are the heartbeat of our success. We believe in the potential of every individual to make a meaningful impact. From the factory floor to the boardroom, we cultivate a culture rooted in integrity, innovation, and unwavering commitment. As a trusted leader in the construction industry, we are driven by a passion for continuous improvement and excellence. Benefits: M-D Building Products, Inc. offers a comprehensive benefits package designed to support the health and well-being of our employees. This includes Medical, Dental, and Vision coverage, access to an On-Site Clinic, and Voluntary Life Insurance options. Additionally, we offer a Lab Card Program, Group Term Life & AD&D, Flexible Spending Accounts (FSAs) for both healthcare and dependent care, and Short-Term and Long-Term Disability coverage. Employees can also take advantage of our 401(K) plan with Company Match, Paid Time Off (PTO), Tuition Reimbursement, and Education & Development programs. We prioritize mental wellness through our Employee Assistance Program (EAP) and offer a range of Voluntary Benefits, including Accident, Critical Illness, and Hospital Indemnity Insurance. At M-D Building Products, Inc., we are committed to providing equal employment opportunities for all employees and applicants. We strictly prohibit discrimination based on race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposition, or any other characteristic protected by law.

Summary/Objective The Support Technical Specialist is a staff position that provides technical support assisting end-users with their day-to-day technical issues. Shift: Monday-Friday, Flexible 40-Hour Schedule (7:00 AM - 4:00 PM, 8:00 AM - 5:00 PM, 9:00 AM - 6:00 PM) Responsibilities Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Under general supervision, provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment. Act as the initial contact for all end-users that need technical support. Answering the Support phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate. Clearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as needed. Follow defined procedures and policies to resolve recurring issues. Escalate or involve senior technicians on more sensitive or complex end-user problems. Perform related work as required. Competencies Technical Capacity. Problem Solving/Analysis. Communication Proficiency. Team Player. Work Independently. Time Management. Supervisory Responsibility This position has no supervisory responsibility. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, and copy machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Position Type and Expected Hours of Work This is a full-time position. Hours of work and days are typically Monday through Friday in one of the following timeslots: 7:00 a.m. to 4:00 p.m., 8:00 a.m. to 5:00 p.m., or 9:00 a.m. to 6:00 p.m. Occasional deviations from these timeslots might be necessary depending on client or company needs. Travel Infrequent travel is expected for this position. Qualifications Required Education and Experience Basic understanding of desktop operating systems, various software applications and PC/Server/Network hardware. Basic understanding of principles and theories of network systems and management. Basic understanding of Internet technologies and products. At least one year of technical work experience or equivalent education. Preferred Education and Experience Two or more years of technical work experience. One or more relevant technical certifications (e.g., A+, Network+ and Security+). Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Plans and implements complex changes on production systems. + Analyzes and assesses the impact and risk of complex risk changes on production systems. + Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Performs major upgrades of systems and associated products/software solutions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project). **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + ITIL Foundations + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Welcome to Love's! Our Truck Care Support team is seeking an Analyst to deliver exceptional technical assistance to customers using our products and services. This role involves diagnosing and resolving technical issues, providing effective solutions, and partnering with internal teams to enhance the overall customer experience. Additionally, the analyst will gather and interpret customer feedback, ensuring valuable insights are communicated to the product development team. Job Functions: Diagnose and resolve technical issues reported by customers. Provide assistance to customers via various channels (e.g., phone, email, chat). Contribute to and maintain a knowledge base of common issues and solutions. Communicate technical issues, solutions, and customer feedback to internal teams, including product development and engineering. Work with internal teams to ensure that customer needs are met and product development aligns with customer expectations. Escalate complex issues to appropriate internal teams for further resolution. Document issues, solutions, and processes to improve efficiency and knowledge transfer. Experience and Qualifications: A Bachelor's degree in computer science or a related field is often preferred. Strong understanding of the company's products, systems, and technology. Ability to diagnose and resolve technical issues effectively. Excellent written and verbal communication skills. Ability to interact with customers in a professional and helpful manner. Ability to analyze data and information to identify trends and patterns. Ability to work effectively with internal teams. Familiarity with relevant software and hardware. Physical Demands: Requires prolonged sitting, some bending and stooping. Occasional lifting of up to 25 pounds. Manual dexterity sufficient to operate a computer keyboard and calculator. Requires normal range of hearing and vision. Our Culture: Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love's is an Equal Opportunity Employer. Veterans encouraged to apply. Job Category: Corporate

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

**The Work** The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables. **Responsibilities** **Key Responsibilities** + Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices. + Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies. + Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. + Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance. + Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable. + Manage and prioritize the allocation of PC support technician workloads to ensure timely issue resolution and service quality. + Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. + Troubleshoot printer, computer, and peripheral incidents. + Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols. + Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service. + Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards. + Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services. + Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections. + Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + Associates degree in relevant field. + 6 years' experience in computer user support + Valid driver's license, travel may be required. + Experience supporting Windows 10, and MS Office 2013. + Experience using ServiceNow or a similar ticketing system. + Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) + COMPTIA Security Certification + Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. + Exceptional verbal and written communication skills. + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. + Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. + Must be self-motivated and able to work well independently as well as on a multi-functional team. + Ability to handle sensitive and confidential information appropriately **Desired Qualifications:** + 5 years Preferred Hands-on experience with Spring Boot Java Applications. + 5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later. + 5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum) + 5 years Preferred Hands-on experience with web applications developed for Cloud platform + 5 years Preferred Hands-on experience with CI/CD methodology + 5 years Preferred Hands-on development experience for mobile and tablet platforms **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Program Manager** **Working Conditions** + Professional hybrid office environment. + Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $20.00 - USD $32.00 /Hr. Submit a Referral (**************************************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103791_ **Category** _Information Technology_ **Position Type** _Full-Time Salary Exempt_ **Remote** _No_ **Clearance Required** _Secret_

Job Posting Title Senior Taxpayer Support Specialist Agency 695 OKLAHOMA TAX COMMISSION Supervisory Organization Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation Senior Taxpayer Support Specialist- Taxpayer Resources Center Salary- $61,000.00 Why you'll love it here! TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you! There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees: Generous state-paid benefit allowance to help cover insurance premiums. A wide choice of insurance plans with no pre-existing condition exclusions or limitations. Flexible spending accounts for health care expenses and/or dependent care. A Retirement Savings Plan with a generous match. 15 days of paid vacation and 15 days of sick leave for full-time employees the first year. 11 paid holidays a year. Paid Maternity leave for eligible employees. Employee discounts with a variety of companies and venders. A Longevity Bonus for years of service. JOB SUMMARY The Senior Taxpayer Support Specialist primarily provides expert-level technical and customer service assistance to taxpayers as well as internal customers, such as their Taxpayer Support Specialist teams. This position requires advanced analytical skills, exceptional critical thinking, conflict resolution abilities, and sophisticated communication skills. The role serves as a high-level subject matter expert responsible for managing and resolving complex and high-impact issues, providing guidance on tax account discrepancies, and navigating complex tax systems. The position also serves as a frontline resource for resolving escalated or ambiguous issues, conducting in-depth account analysis, and guiding taxpayers and teammates through complex filing and compliance processes. High volume of communication occurs daily via phone, email, and live chat. Bilingual candidates are encouraged to apply. DUTIES AND RESPONSIBILITIES Serve as a primary escalation point for the most complex and emotionally charged sensitive taxpayer inquiries, account reviews, and resolution activities, utilizing advanced de-escalation and negotiation strategies. Lead cross-functional initiatives aimed at improving taxpayer experience, operational efficiency, and compliance outcomes. Provide mentorship and technical direction to junior team members Taxpayer Resource Specialists fostering a high-performance, service-oriented culture within the division. Serve as a subject matter resource for resolving high complexity taxpayer inquiries across multiple communication channels (phone, email, live chat), often requiring interpretation of tax law and independent problem resolution. Respond to taxpayer inquiries via phone, email, and in person, providing clear, concise, and accurate information regarding tax filings, returns, payments, adjustments, and refunds. Review taxpayer accounts, returns, adjustments, protests, and refunds; assist with corrections as needed, citing applicable Oklahoma state statutes and/or federal laws. Accurately complete and submit work items, case records, account updates, and documentation in accordance with agency policies and deadlines. Address and resolve account discrepancies, penalties, audit inquiries, or filing errors using advanced critical thinking skills; escalate complex cases when necessary. Stay informed of changes in tax legislation and regulations, and apply this knowledge in taxpayer interactions, explaining updates in simple, understandable terms. Demonstrate proficiency with tax software, forms (e.g., 1040, W-2, 1099), CRM systems, and call center technologies. Use advanced de-escalation techniques to manage difficult customer interactions professionally and empathetically, ensuring a positive taxpayer experience. Confidently instill trust in the taxpayer. Handle sensitive taxpayer information with the utmost confidentiality and adherence to data protection regulations. Manage multiple inquiries simultaneously, prioritize high-priority cases, and maintain accuracy and efficiency under pressure. Participate in ongoing training to maintain and enhance tax expertise; assist in onboarding and mentoring new team members. Collaborate with other divisions and departments to resolve complex tax issues and improve service delivery. Maintain strict confidentiality and comply with data protection protocols and agency policies. Additional duties include but not limited to: Consults with supervisor on returns or registrations requiring rulings based on statute or rule, as well as computer operations problems. Research, review, and process business registration applications, renewals, and sales tax exemption permit; verify bonding requirements and other agency documentation. Review and analyze waiver requests across all threshold amounts, determining request status, evaluating prior approvals or denials, and assessing compliance with applicable statutes, rules, and agency policy to ensure accurate and consistent resolution. Perform other job duties as assigned COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: In-depth knowledge of tax laws, tax filing requirements, tax forms, and tax software, as well as accounting, auditing methods, financial statements, and analytical principles. Expert in navigating complex tax-related systems and databases to extract, verify, and communicate accurate information. Strong knowledge of state and local tax regulations, including deductions, exemptions, credits, and updates in tax legislation. Skills in: Critical Thinking & Decision-Making: Independently evaluating complex tax scenarios, weighing multiple variables, and developing appropriate resolution strategies that balance compliance, fairness, and service De-Escalation & Conflict Resolution: Managing difficult interactions with professionalism, empathy, and composure, guiding customers to positive outcomes. Navigating sensitive conversations with professionalism and emotional intelligence; de-escalating difficult interactions with clarity and calm. Customer Service & Communication: Delivering clear, simple explanations of technical tax information with empathy, patience, and strong interpersonal skills in high-pressure environments. Time Management & Organization: Effectively managing multiple priorities, including high work volume while the coaching and technical development of team members. Technological Proficiency: Strong computer skills, including the use of CRM systems, communication tools (e.g., phone, email, chat), and Microsoft Office (Excel, Word, Outlook). Ability to quickly learn and adapt to tax software and legislative changes. Self-sufficiency: Provide accurate, timely information and work independently with minimal supervision. Abilities: Retain a high volume of complex and consistently evolving information and processes Mentor peers, support knowledge sharing, and contribute to a culture of continuous improvement and public service excellence Adaptable and resourceful, with a commitment to ongoing learning Manage high volume phone call and email communication MINIMUM QUALIFICATIONS A Bachelor's degree in accounting, finance, business, public administration, or a closely related field; AND three years of professional customer support experience in financial, government, healthcare or closely related field; OR an equivalent combination of education and relevant experience. PREFERRED QUALIFICATIONS Bilingual proficiency in English and Spanish. Experience in the leadership or mentorship capacity PHYSICAL DEMANDS Ability to sit and stand for extended periods of time. Exhibit manual dexterity and hand-eye coordination to operate a computer, keyboard, photocopier, telephone, calculator and other office equipment. Ability to see and read a computer screen and printed material with or without vision aids. Ability to hear and understand speech at normal levels, with or without aids. Ability to communicate clearly. Physical ability to lift up to 15 pounds, to bend, stoop, climb stairs, walk and reach. Duties are normally performed in an office environment with a moderate noise level. SPECIAL REQUIREMENTS Travel is not required for this position. A willingness to work additional hours, including overtime, during peak periods of the tax season to meet deadlines and ensure timely completion of tasks. Oklahoma Tax Commission's normal work hours are Monday through Friday, 7:30am to 4:30pm. This schedule may require minor flexibility based on the needs of the agency. The primary work location will be on-site at the Oklahoma Tax Commission. Occasionally, telework may be requested based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to work on-site with occasional telework at an off-site location, generally in the applicant's home. To work remotely, an applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. All offers of employment will be contingent upon successful completion of a fingerprint-based background check, reference check and federal and state tax compliance check. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

Job Posting Title Senior Taxpayer Support Specialist Agency 695 OKLAHOMA TAX COMMISSION Supervisory Organization Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation Senior Taxpayer Support Specialist- Taxpayer Resources Center Salary- $61,000.00 Why you'll love it here! TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you! There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees: * Generous state-paid benefit allowance to help cover insurance premiums. * A wide choice of insurance plans with no pre-existing condition exclusions or limitations. * Flexible spending accounts for health care expenses and/or dependent care. * A Retirement Savings Plan with a generous match. * 15 days of paid vacation and 15 days of sick leave for full-time employees the first year. * 11 paid holidays a year. * Paid Maternity leave for eligible employees. * Employee discounts with a variety of companies and venders. * A Longevity Bonus for years of service. JOB SUMMARY The Senior Taxpayer Support Specialist primarily provides expert-level technical and customer service assistance to taxpayers as well as internal customers, such as their Taxpayer Support Specialist teams. This position requires advanced analytical skills, exceptional critical thinking, conflict resolution abilities, and sophisticated communication skills. The role serves as a high-level subject matter expert responsible for managing and resolving complex and high-impact issues, providing guidance on tax account discrepancies, and navigating complex tax systems. The position also serves as a frontline resource for resolving escalated or ambiguous issues, conducting in-depth account analysis, and guiding taxpayers and teammates through complex filing and compliance processes. High volume of communication occurs daily via phone, email, and live chat. Bilingual candidates are encouraged to apply. DUTIES AND RESPONSIBILITIES * Serve as a primary escalation point for the most complex and emotionally charged sensitive taxpayer inquiries, account reviews, and resolution activities, utilizing advanced de-escalation and negotiation strategies. * Lead cross-functional initiatives aimed at improving taxpayer experience, operational efficiency, and compliance outcomes. * Provide mentorship and technical direction to junior team members Taxpayer Resource Specialists fostering a high-performance, service-oriented culture within the division. * Serve as a subject matter resource for resolving high complexity taxpayer inquiries across multiple communication channels (phone, email, live chat), often requiring interpretation of tax law and independent problem resolution. * Respond to taxpayer inquiries via phone, email, and in person, providing clear, concise, and accurate information regarding tax filings, returns, payments, adjustments, and refunds. * Review taxpayer accounts, returns, adjustments, protests, and refunds; assist with corrections as needed, citing applicable Oklahoma state statutes and/or federal laws. * Accurately complete and submit work items, case records, account updates, and documentation in accordance with agency policies and deadlines. * Address and resolve account discrepancies, penalties, audit inquiries, or filing errors using advanced critical thinking skills; escalate complex cases when necessary. * Stay informed of changes in tax legislation and regulations, and apply this knowledge in taxpayer interactions, explaining updates in simple, understandable terms. * Demonstrate proficiency with tax software, forms (e.g., 1040, W-2, 1099), CRM systems, and call center technologies. * Use advanced de-escalation techniques to manage difficult customer interactions professionally and empathetically, ensuring a positive taxpayer experience. Confidently instill trust in the taxpayer. * Handle sensitive taxpayer information with the utmost confidentiality and adherence to data protection regulations. * Manage multiple inquiries simultaneously, prioritize high-priority cases, and maintain accuracy and efficiency under pressure. * Participate in ongoing training to maintain and enhance tax expertise; assist in onboarding and mentoring new team members. * Collaborate with other divisions and departments to resolve complex tax issues and improve service delivery. * Maintain strict confidentiality and comply with data protection protocols and agency policies. * Additional duties include but not limited to: * Consults with supervisor on returns or registrations requiring rulings based on statute or rule, as well as computer operations problems. * Research, review, and process business registration applications, renewals, and sales tax exemption permit; verify bonding requirements and other agency documentation. * Review and analyze waiver requests across all threshold amounts, determining request status, evaluating prior approvals or denials, and assessing compliance with applicable statutes, rules, and agency policy to ensure accurate and consistent resolution. * Perform other job duties as assigned COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: * In-depth knowledge of tax laws, tax filing requirements, tax forms, and tax software, as well as accounting, auditing methods, financial statements, and analytical principles. * Expert in navigating complex tax-related systems and databases to extract, verify, and communicate accurate information. * Strong knowledge of state and local tax regulations, including deductions, exemptions, credits, and updates in tax legislation. Skills in: * Critical Thinking & Decision-Making: Independently evaluating complex tax scenarios, weighing multiple variables, and developing appropriate resolution strategies that balance compliance, fairness, and service * De-Escalation & Conflict Resolution: Managing difficult interactions with professionalism, empathy, and composure, guiding customers to positive outcomes. Navigating sensitive conversations with professionalism and emotional intelligence; de-escalating difficult interactions with clarity and calm. * Customer Service & Communication: Delivering clear, simple explanations of technical tax information with empathy, patience, and strong interpersonal skills in high-pressure environments. * Time Management & Organization: Effectively managing multiple priorities, including high work volume while the coaching and technical development of team members. * Technological Proficiency: Strong computer skills, including the use of CRM systems, communication tools (e.g., phone, email, chat), and Microsoft Office (Excel, Word, Outlook). Ability to quickly learn and adapt to tax software and legislative changes. * Self-sufficiency: Provide accurate, timely information and work independently with minimal supervision. Abilities: * Retain a high volume of complex and consistently evolving information and processes * Mentor peers, support knowledge sharing, and contribute to a culture of continuous improvement and public service excellence * Adaptable and resourceful, with a commitment to ongoing learning * Manage high volume phone call and email communication MINIMUM QUALIFICATIONS * A Bachelor's degree in accounting, finance, business, public administration, or a closely related field; * AND three years of professional customer support experience in financial, government, healthcare or closely related field; * OR an equivalent combination of education and relevant experience. PREFERRED QUALIFICATIONS * Bilingual proficiency in English and Spanish. * Experience in the leadership or mentorship capacity PHYSICAL DEMANDS Ability to sit and stand for extended periods of time. Exhibit manual dexterity and hand-eye coordination to operate a computer, keyboard, photocopier, telephone, calculator and other office equipment. Ability to see and read a computer screen and printed material with or without vision aids. Ability to hear and understand speech at normal levels, with or without aids. Ability to communicate clearly. Physical ability to lift up to 15 pounds, to bend, stoop, climb stairs, walk and reach. Duties are normally performed in an office environment with a moderate noise level. SPECIAL REQUIREMENTS Travel is not required for this position. A willingness to work additional hours, including overtime, during peak periods of the tax season to meet deadlines and ensure timely completion of tasks. Oklahoma Tax Commission's normal work hours are Monday through Friday, 7:30am to 4:30pm. This schedule may require minor flexibility based on the needs of the agency. The primary work location will be on-site at the Oklahoma Tax Commission. Occasionally, telework may be requested based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to work on-site with occasional telework at an off-site location, generally in the applicant's home. To work remotely, an applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. All offers of employment will be contingent upon successful completion of a fingerprint-based background check, reference check and federal and state tax compliance check. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

Our client located in Oklahoma City, OK has a need for a IT Support Specialist on a contract to hire basis. Company Profile: Healthcare Industry Team Culture Growing IT Support Specialist Role: Our IT Support Specialist will be responsible for generating reports, analyzing data using Power Bi and Excel, and supporting Business Development efforts. You will collaborate closely with the Business Development team to assist with client management, including scheduling, communication, and analytics. Generate reports and analyze data using Power Bi and Excel Support Business Development in managing new, existing, and potential clients Handle follow-up requirements from Business Development discussions and meetings Proactively schedule monthly requirements with each client, such as reports and agendas Update project management software with client communications, deliverables, and requests Track deliverables and meet deadlines Assist with client collection analysis, exclusions, and special projects Follow through on client requests in a timely manner, utilizing internal partners as needed Run and review client analytics to identify areas of success and opportunities for improvement Create communication opportunities to assist Client Services with client outreach Stay updated on potential new clients and track progress in project management software Streamline new client onboarding process and hand-off from Business Development Assist with coordinating business discussions on recoveries with providers requiring Client Services assistance Communicate proactively on any issues or challenges related to Business Development or client meetings Manage security badges, programming, enrolling, replacing, maintaining and troubleshooting our badge system Provide support to team to resolve equipment issues and enter trouble tickets when issues arise IT Support Specialist Background Profile: Bachelorâ??s Degree highly preferred 3+ years experience as an IT support specialist or similar role Proficiency in Power Bi preferred, advanced Excel skills required Strong organizational and time management skills Excellent communication and interpersonal skills Ability to analyze data and generate meaningful insights Proactive and self-motivated approach to work Previous experience in a similar role is an advantage Features and Benefits: Medical, Dental, Vision Paid Time off and holiday pay Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas. Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job. Â

The Training Program Specialist designs, develops, and delivers learning programs that enhance performance and data quality across Dodge Content teams. This role is responsible for creating and managing training paths within the Learning Management System (LMS), developing engaging instructional content, and conducting live and recorded training sessions. The Training Program Specialist ensures that every training module aligns with organizational goals and empowers employees with the skills to maintain high data standards. This is a full-time position and reports directly to the Senior Manager, Operational Performance Management. **_Preferred Location_** This is a remote, home-office-based role, and candidates located in the continental United States will be considered. For this position, there is a preference to hire in the Eastern Time Zone; however, candidates in other areas/time zones would be considered as well. **_Travel Requirements_** Expected travel with potential international travel 5-10%. **_Essential Functions_** + Develop and manage structured learning paths for new hires, as well as ongoing role-based training. + Create digital training modules, quick guides, and assessments in the LMS and SOP platforms + Deliver live and recorded training sessions to reinforce learning objectives + Collaborate with managers and SMEs to identify training needs and skill gaps + Update and maintain training materials to reflect current SOPs, data workflows, and governance requirements + Measure training effectiveness using assessment scores, feedback, and KPI outcomes + Partner with the Governance Specialist to ensure training aligns with approved SOPs + Promote a culture of continuous learning and operational excellence across Content **_Education Requirement_** Bachelor's degree in Education, Instructional Design, or related fieldor equivalent work experience. **_Required Experience, Knowledge, and Skills_** + 3+ years of experience in training development, instructional design, or adult learning + Experience managing LMS platforms and/or creating digital learning content + Strong facilitation, presentation, and communication skills + Proficiency with Microsoft Office + Proficiency with concepts of video editing with tools such as Adobe Premiere, Final Cut Pro, or Camtasia + Familiarity with data quality, governance, or content management principles + Highly organized, detail-oriented, and collaborative + Experience with instructional design, including adult learning principles, to develop effective training + Ability to deliver engaging, accessible learning content + Adaptability: Updates materials as processes evolve + Highly collaborative and able to work with multiple teams to align learning with operational goals **_Preferred Experience, Knowledge, and Skills_** + Data Visualization tools such as Tableau, AWS QuickSight, PowerBI + Knowledge of SQL and/or Python programming languages + Agile development methodologies, familiarity with Jira/Confluence **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with innovative software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary Range: $65,000-$75,000_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the_** **_ _** **_future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need accommodation or assistance completing the online application, please email_** **_ _** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** _\#LI-Remote_ _\#LI-SB1_ _\#DE-Remote_ _\#DE-1051-2025_

THE AUXILIARY ENTERPRISES AND SERVICES AREA ANNOUNCES A PART-TIME OPENING POSITION: Event Support Specialist (Part-Time) Description of Duties: The Part-Time Event Support Specialist will assist the Event Services office with venue setup, including arranging chairs, tables, stages, and other furniture required for events. Additional responsibilities include supporting audiovisual needs and monitoring events during evenings and weekends. This position may also involve working at the Student Union information desk, particularly at the start of a semester when additional support is needed. Other duties may be assigned as necessary, and training will be provided. This is a part-time, hourly position with variable work hours, averaging 15 to 20 hours per week. The role primarily requires availability during evenings and weekends, although occasional weekday shifts (Monday to Friday) may also be required. Minimum Qualifications: High School Diploma. Pay Rate: $12.00 per hour An unofficial degree conferring transcripts must be received by this office for formal consideration; however, should an offer of employment be extended, official transcripts are required. All finalists may be subject to a background check and/or drug test. Must be eligible to work in the United States. Rose State College's Annual Security Report, including VAWA disclosures, is located at ********************************************************************* Rose State College is an Equal Opportunity Employer In accordance with the Americans with Disabilities Act, reasonable accommodations in the application process will be provided upon written request. 6420 SE 15th STREET ~ MIDWEST CITY, OK ~ 73110-2799