**This role is 100% onsite in Flowood, MS. There is no remote capacity.**
The Customer SupportSpecialist (CSS) is accountable for providing quality service to customers seeking direction, information or assistance by conducting effective research on matters related to my Blue, pharmacy, enrollment, billing, benefits and claims inquiries to ensure first call resolution is achieved.
This position is responsible for ensuring a connection is made with each customer interaction to assist the customer with their initial concern and provide information tailored to their individual healthcare needs.
Job-Specific Requirements:
Must have a Bachelor's degree with at least a 3.0 GPA.
Must have proficient computer skills and be able to successfully complete all levels of the call center training program.
Excellent active listening skills in order to clearly understand members' issues.
Must possess excellent communication skills to ensure a professional company image is projected at all times.
Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience, expertise and dedication to work for our customers.
$31k-42k yearly est. 20h ago
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Deposit Helpdesk Analyst
Renasant Bank 4.3
Support specialist job in Tupelo, MS
Job ID 2026-14970
The Deposit Helpdesk Analyst will be to provide Deposit Support to the bank's Retail and Commercial teams. The Deposit Helpdesk Analyst will be proactive in understanding all aspects of Deposit Operations in order to continually expand their knowledge and skills to ensure quick resolutions to support requests.
RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER
Responsibilities
Respond quickly and accurately to service requests in a professional and courteous manner based on established Service Level Agreements in place for this roll
Investigate and resolve customer problems and inquiries in a timely manner based on established Service Level Agreements in place for this roll
Know when to ask for assistance - do not allow requests to go unresolved
Working knowledge of systems used with the Deposit Operations area
Proactively assess processes and procedures to provide input to management of improvements and/or efficiencies that may enhance the workflow as well as client experience
Promote and maintain a positive working environment
In-depth knowledge of bank products and services and general operating procedures of bank
Working knowledge of all processes within Deposit Operations
Participate in special projects as needed
Perform other related duties as assigned
Qualifications
High school diploma or equivalent required
Minimum of 1 year of job related experience
Strong knowledge of bank operations, policies, and procedures
Exceptional communication skills, both written and oral
Ability to work under pressure and time restrictions
Strong problem solving skills
Must be a motivated self-starter (initiative) in order to quickly analyze the facts and determine appropriate course of action to resolve the problem with a minimum of supervision
Ability to understand complicated instructions and carry out those instructions with minimal assistance
Excellent analytical and problem-solving skills
Proficiency in various jobs within the Technology Center in order to provide utility relief
Ability to adjust to flexible working hours
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.
Work Environment
The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "
May
".
This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.
$33k-40k yearly est. 20h ago
Help Desk Technician
Computech Corporation 4.3
Support specialist job in Blue Springs, MS
# Role Description : Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)
# Desired Experience : 3.00 yrs.
# General Description : Support technician responsible for installation and troubleshooting primarily desktops, laptops, printers, plotters, telecom devices (cell phones, iPhones) at Toyota Motor Manufacturing Mississippi. Other responsibilities may include support and setup for video conferences, and support for Data Center equipment (server, network, and infrastructure).
# Requirements/Must Have : > In-depth knowledge of Windows 7 and excellent troubleshooting skills. > Working knowledge of Active Directory, TCP/IP, DNS, DHCP, VLANs, SCCM. > Professional demeanor with excellent written/verbal communication skills and a high level of quality and attention to detail as there is constant interaction with the business community, including executive level staff. > In-depth knowledge of Microsoft Office 2010 and other standard office environment applications. > Must be a self-starter and be able to follow and enforce defined division processes. > Excellent organization and time management skills in addition to a high level of problem solving and analysis. > Working knowledge/experience of PC imaging tools, remote control tools and Microsoft Outlook 2010 experience. > Responsible for setup and support of multipoint videoconferences on campus. > Ensure exceptional customer service and support with prompt problem resolution and follow up with customers. > Responsible for support of remote VPN/connectivity. > Ability to lift 50 lbs.
# Skills & Qualification : MCSE certification is preferred.
Additional Information
Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices)
$35k-59k yearly est. 1d ago
IT Support Specialist
Georgia-Pacific 4.5
Support specialist job in Monticello, MS
Your Job Georgia-Pacific (GP) has an exciting opportunity for an IT SupportSpecialist, who under minimal supervision, will design, develop, implement, and maintain computer and network systems required to operate the mill. You will be a member of the Monticello IT support team working closely with process control, automation, and other enterprise teams.
What You Will Do
Deskside Support: Own the end-user experience, ensuring a performant and reliable technological experience for our customers, enabling them to perform their job duties at the highest level.
Problem solving: Perform root cause analysis and remediation of technical issues demonstrating a high level of initiative and executing against a defined plan and strategy.
Camera System Management: Work with our corporate partners to maintain a large fleet of security and production necessary cameras. Responsibilities include server infrastructure, coordinating requests for new installations, and troubleshooting issues with existing installs.
Asset Reliability: Work with manufacturing sensors in the field, performing root cause analysis and remediation of technical issues.
Collaboration: Coordinate with systems, network, and/or database administrators to implement application or system design specifications.
Communication: Maintain effective communications with customers regarding activities, problems, status, timelines, and other details.
Operational Excellence: Drive operational excellence with a strong focus on safety and value creation.
Knowledge Sharing: Share knowledge about standards and best practices with other manufacturing facilities.
Transformation: Understand and translate business requirements into value-driven actions, working both independently and as part of a larger support team to implement overall company standards in the IT/OT business and industrial controls environments.
Who You Are (Basic Qualifications)
At least 2 years of experience doing incident management and problem resolution utilizing a ticketing platform (e.g., ServiceNow, Zendesk, SolarWinds)
Experience with administering and troubleshooting camera systems (e.g. Genetec, Milestone, Axis)
Knowledge and hands-on experience supporting a diverse technology stack (Windows desktop and server, tablets, peripherals, network technologies, Active Directory, etc.).
Ability to quickly troubleshoot issues, implement solutions, and document
Excellent attitude, great phone etiquette, and strong interpersonal skills.
Ability to participate in a rotating 24/7 on-call support schedule.
Ability to lift 35 pounds, work in various manufacturing mill environments, climb stairs.
What Will Put You Ahead
Industry technical certifications or equivalent knowledge (Network+, Security+, CCNA, VMware VCP-DCV, etc)
Basic knowledge of firewalls, how to design appropriate rules to permit required traffic, and troubleshoot issues
General understanding of virtualization concepts and available technologies
Knowledge of cyber hygiene best practices around endpoint management, network segmentation, password management, etc.
Experience in IT/OT support in a manufacturing environment.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).
#LI-BMW
$37k-67k yearly est. 2d ago
IT Support Specialist
Sql Database Administrator In Fort Belvoir, Virginia
Support specialist job in Mississippi
Responsibilities & Qualifications
RESPONSIBILITIES
Plans, delivers, and supports customer IT services, including installation, troubleshooting, user assistance, and training.
Diagnoses and resolves customer-reported incidents involving hardware, software, and network systems.
Performs analysis of user requirements and IT processes to enhance efficiency and service delivery.
Researches, identifies, and reports trends and patterns of recurring technical problems; recommends process or technical improvements.
Develops, updates, and maintains problem tracking databases and knowledge repositories.
Installs, configures, troubleshoots, and maintains IT hardware, software, and peripheral equipment.
Performs system and data backup and recovery operations.
Develops user training materials and conducts end-user computing and information systems training sessions.
Consults with users to identify IT needs and requirements; conducts feasibility studies and trade-off analyses to determine optimal solutions.
Prepares business cases and implementation plans for IT service improvements.
Ensures rigorous application of information security and cybersecurity policies, principles, and best practices across systems and processes.
REQUIRED QUALIFICATIONS
Clearance
Secret - IT-I (Tier 5/SSBI) Critical Sensitive Clearance
Certifications
DoD 8570 IAT Level II Baseline Certification
COMPTIA Security+ CE
Cisco Certified Network Associate (CCNA)
COMPTIA Cybersecurity Analyst (CySA+)
Global Information Assurance Certification (GIAC) Global Industriel Cyber Security Professional (GICSP)
Global Information Assurance Certification (GAIC) Security Essentials Certification (GSEC)
Certified Network Defender (CND)
Systems Security Certified Practitioner (SSCP)
One of the following Google Cloud Platform:
Google Associate Cloud Engineer
Google Professional Cloud Architect
One of the following cloud or systems certifications:
AWS Certified Cloud Practitioner
AWS Certified Security - Specialty
AWS Certified Solutions Architect - Associate
AWS Certified Solutions Architect - Professional
AWS Certified SysOps Administrator
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert
Microsoft Certified Azure Security Engineer Associate
Oracle Cloud Infrastructure Cloud Operations
Red Hat Certified Engineer
Red Hat Certified System Administrator
Experience
Six (6) years of progressive experience in the field of Information Processing.
Three (3) years of specialized experience in Information Processing involving a range of hardware and software solutions.
Two (2) years of hands-on experience installing, diagnosing, troubleshooting, and training customers in the use of software and hardware systems.
Desired Experience and Skills
Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions.
Experience administering Windows and Linux operating systems in large enterprise environments.
Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions.
Strong analytical and problem-solving skills: Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner.
Overview
We are seeking an IT SupportSpecialist to join our team.
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at *****************
Apply now to explore jobs with us!
The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".
As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.
Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Location: Remote
Type of environment: Remote
Noise level: Medium
Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
Amount of Travel: 10%
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
U.S. Citizen
Secret Clearance
OTHER INFORMATION
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.
#remote #telework #linkedin
#LI-Remote (turn font to white)
$31k-50k yearly est. Auto-Apply 60d+ ago
Salesforce Helpdesk Support Specialist
Origin Bank 4.0
Support specialist job in Jackson, MS
Your Career. Your Story. Let's Write the Next Chapter Together. At Origin Bank, a job isn't just a paycheck - it's a meaningful journey. We're committed to helping you grow both professionally and personally in an environment where people come first. We offer a competitive total rewards package, including generous benefits and compensation tailored to your skills, experience, and education.
What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health and wellness coach, and free access to certified financial professionals who are here to help you plan for your future.
If you're looking for a career that empowers you to make meaningful connections, positively impact others, and pursue your personal and professional dreams-we'd love to meet you. Apply today and start the most rewarding chapter of your career with us.
Salesforce Help Desk SupportSpecialist to provide front-line support to Salesforce users across the organization. This role is responsible for monitoring and resolving support tickets through a proprietary ticketing system built within Salesforce, responding to user inquiries via email and phone, and ensuring timely and accurate issue resolution.
Word
Duties and Responsibilities include the following:
* Monitor and manage support tickets within a Salesforce-based ticketing system
* Respond to user requests submitted through tickets, email, and phone calls
* Troubleshoot and resolve common Salesforce-related issues, including:
* User access and permissions
* Data entry and record updates
* Reports and dashboards
* Page layouts and field visibility
* Accurately document issues, root causes, and resolutions in Salesforce
* Escalate complex issues to Salesforce Administrators or Developers when needed
* Ensure tickets are resolved within defined SLAs and properly closed
* Communicate clearly and professionally with users throughout the support process
* Identify recurring issues and recommend process improvements
* Maintain up-to-date knowledge of Salesforce features, internal processes, and support procedures
Supervisory Responsibilities -
This job has no supervisory responsibilities.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Collects, researches, and analyzes data; Exhibits ability to reason.
Problem Solving - Demonstrates attention to detail; Identifies and resolves problems in a timely manner; Develops alternative solutions
Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.
Proficiencies - Demonstrate ability to gain experience needed with Salesforce (and related managed packages), AutoRabit, JIRA, GitHub and other related CRM, LOS, and profitability software to enhance proficiencies.
Interpersonal Skills/Customer Service - Exceptional interpersonal skills that involve internal and external contacts regarding company policies, procedures, and programs. Maintains confidentiality; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Oral and Written Communication - Listens and gets clarification; Responds well to questions; Writes clearly and informatively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
Organizational Support - Follows policies and procedures; Completes analysts tasks correctly and on time; supports organization's goals and values.
Judgment - Requires considerable independent judgement, investigation, developing original concepts, interpretation of information or coordination with others with substantial impact.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
Quality and Quantity - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality; Completes work in timely manner; Works quickly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction.
Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university in Information Technology or related field preferred; or relative combination of education and Salesforce experience.
Required Qualifications and Skills
* Experience supporting users in Salesforce (Sales Cloud, Service Cloud, or custom environments)
* Strong troubleshooting and problem-solving skills
* Excellent verbal and written communication skills
* Ability to manage multiple tickets
* Customer-service mindset with a focus on issue resolution
Preferred Qualifications and Skills
* Salesforce Administrator experience or certification (Admin or Advanced Admin preferred)
* Experience providing help desk support via phone and email
* Knowledge of the Salesforce security model, including profiles, permission sets, and roles
* Experience working with SLAs and ticket performance metrics
* Basic understanding of workflows, flows, or validation rules
* Working Conditions
* Regular interaction with internal business users
Computer Skills
To perform this job successfully, an individual should have knowledge of Salesforce, the Internet, Microsoft Word and Outlook. Intermediate to advanced knowledge of Microsoft Excel. Knowledge of Visual Basic helpful. Ability to use bank-specific software such as Docutreev, IBS etc. Ability to use basic office machines.
Bank Culture/Customer Service Skills
Promotes the Bank's culture, including the support of our Brand promise and Core Values.
Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank.
Physical Demands while performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to stand; walk and climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Noise level in the work environment is usually moderate.
This reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank's changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank's sole discretion.
Word
Compensation Details
We believe in competitive compensation. The minimum average base pay for this position based on market is:
$45,656.00
Word
The minimum base pay could be increased based on factors such as skills, education, or experience. The base pay listed does not include incentives, bonuses, or benefits. We also offer a generous benefits package (more information on benefits can be found here).
Word
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Know Your Rights
$45.7k yearly Auto-Apply 3d ago
Software Support Analyst
Vergent LMS
Support specialist job in Ridgeland, MS
Vergent LMS engineers a market-leading SaaS lending platform that empowers lenders to manage their retail and online lending operations through a sophisticated software suite featuring data-rich dashboards and enhanced analytical reporting, powered by its AI and machine learning capabilities. With talented employees nationwide and offices in Ridgeland, Mississippi and Plano, Texas, Vergent LMS is one of America's fastest-growing privately held companies and has been listed on the Inc. 5000 list for seven years. From small business startups to enterprise-scale corporations, Vergent's innovative technology solutions power the lending operations of a diverse portfolio of clients located in the US, Canada, and Central America.
At Vergent LMS, we take our work seriously, but we don't take ourselves very seriously, with employee recognition, frequent company-supported events, and a company culture that is second to none. If you're passionate about what you do, but you want to be a part of a company that values it's employees and has built a culture around the concept of "work-life balance," then Vergent LMS is your career destination.
Introduction
As an Application Support Analyst, you will join a dedicated team of customer support professionals responsible for the initial review, troubleshooting and testing of all client support requests. This role requires the ability to provide critical, real-time analysis and problem-solving solutions to our software clients by asking applicable questions and retracing the steps and processes utilized by the customer to identify the potential cause of their reported problem. Once the problem is determined, the analyst may decide if collaboration with other quality assurance and software development teams is necessary to provide the optimal solution. Your responsibilities will include developing an intimate knowledge of the features, functionality, and security of our industry-leading loan management software in addition to maintaining an ongoing awareness of over 60+ external connections to vendor partner software products which expand our software's capabilities.
Essential Functions
Take ownership of incoming issues/requests from customers with a sense of urgency.
Must be capable of troubleshooting the cause of a reported problem by walking through the client's steps leading up to the problem, reproducing the reported problem within Vergent's software test environment, and finally, documenting (in detail) the steps taken, including the course of action taken to resolve the problem.
Must possess strong communication and critical thinking skills and be able to ask the correct questions necessary for testing a reported problem and providing a potential solution.
Must be willing and able to stay abreast of new company software and updates.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Competencies
Ability to take initiative related to the software and its updates
Document configuration and editing experience
Proficiency in Adobe Acrobat
Strong time management skills
Intensive customer Focus
Problem Solving and Analysis
Product Knowledge
Quality Focus
Collaborative team building
Active Listening
Multi-tasking
Must be punctual and able to work the established hours
2 or more years of experience as a software support analyst
Work Environment
This job operates in a casual office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Company Benefits
Employee Recognition Program
Flexible Schedules
Casual Dress Code
Health Insurance
Dental/Vision
Parental Leave
401K & 401K Matching
Long-Term Disability (100% covered)
Life Insurance (100% covered)
Supplemental Insurance
Coffee and Snacks Provided
$41k-61k yearly est. 60d+ ago
Computer Specialist I, II, III, or Senior
MSU Jobs 3.8
Support specialist job in Starkville, MS
As a Computer Specialist I, II, III, or Senior, you will play a crucial role in optimizing and managing our high-performance computing infrastructure and supporting network to support complex scientific, engineering, and research applications at the Mississippi State University (MSU) High Performance Computing Collaboratory (HPC2). Must be a U.S. Citizen or Permanent Resident.
Salary Grade: 15
Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges. For salary grade UC, these positions are "Unclassified" and salary ranges are determined by the hiring department.
Department Profile:
The High Performance Computing Collaboratory (HPC²), an evolution of the MSU NSF Engineering Research Center (ERC) for Computational Field Simulation, at Mississippi State University is a coalition of member institutes and centers that share a common core objective of advancing the state-of-the-art in computational science and engineering using high performance computing; a common approach to research that embraces a multi-disciplinary, team-oriented concept; and a commitment to a full partnership between education, research, and service. The mission of the HPC² is to serve the University, State, and Nation through excellence in computational science and engineering.
Area of Specialization:
Linux Operating Systems
Essential Duties and Responsibilities:
1. Install, configure, and manage Linux operating systems on physical and virtual servers and desktops and HPC clusters.
2. Plan and implement system upgrades, migrations, life cycle management, and change management processes
3. Create, manage, and support virtual machines (VMs) and containers based on business needs.
4. Monitor and optimize system performance, including resource allocation, load balancing, and recommend hardware/software upgrades.
5. Perform monitoring and troubleshooting of system hardware, software, and operating systems to maintain systems and preserve data integrity.
6. Provide user and system support, education, and training including coordination with computing staff for integrating services such as file systems, printing, and other system resources.
7. Implement and maintain security best practices across the computing environments.
8. Develops and maintains the software infrastructure for the HPC environment, including user interfaces, utility scripts, and software stacks.
9. Develop and maintain automated processes for system management.
10. Maintain comprehensive documentation of system configurations, processes, and procedures.
11. Stay current with industry trends and technologies related to systems administration, virtualization, and HPC technologies.
12. Manage, train, and provide operational oversight to junior-level system administrators; collaborate with cross-functional IT teams to ensure seamless integration of systems and services.
13. Perform duties as assigned in a responsible manner.
Minimum Qualifications:
Level I Bachelor's degree in Computer Science, Engineering, or a related field.
Level II Bachelor's degree in Computer Science, Engineering, or related field plus 4 years of experience directly related to the duties and responsibilities specified.
Level III Bachelor's degree in Computer Science, Engineering, or related field plus 8 years of experience directly related to the duties and responsibilities specified.
Senior Bachelor's degree in Computer Science, Engineering, or related field plus 10 years of experience directly related to the duties and responsibilities specified.
Promotions are based off years of service as well as knowledge, skills, abilities, and performance.
Substitution allowed: Any equivalent combination of education and experience will be considered with HR Approval.
Preferred Qualifications:
• Proficient with UNIX-like operating systems (UNIX/Linux), including experience as a system administrator for virtual and physical environments and HPC Clusters.
• Working knowledge of networking technologies and services such as TCP/IP, DNS, DHCP, PXE, VLANS, Radius, Proxies, etc.
• Familiar with HPC networking architectures such as Infiniband and Ethernet RoCE
• Experience with HPC job scheduling technologies, such as Slurm, PBS Pro, and Moab
• Experience with parallel file systems such as Lustre and other storage technologies.
• Experience with MPI or parallel and distributed computing libraries and codes.
• Experience with HPC node provisioning and automation tools such as Puppet, Warewulf, Ansible, etc.
• Experience managing SSL certificates,
• Experience with virtualization platforms and tools such as KVM, Proxmox, Podman, Apptainer, or similar technologies.
• Experience with authentication infrastructures such as LDAP, Kerberos, or FreeIPA
• Understanding and experience with cybersecurity principles, tools, and practices, including knowledge of NIST 800-53, NIST 800-171, or CMMC Security Controls.
• Relevant certifications in information technology or cybersecurity.
• Proficiency in one or more programming/scripting languages such as C, C++, Java, Perl, Python, PHP, or Shell scripting.
Knowledge, Skills, and Abilities:
• Strong written and oral communication skills.
• Demonstrated ability to understand and document software business rules and requirements using diagrams, written use cases, and user stories.
• Strong analytical and technical skills with an attention for detail and accuracy.
• Strong organization skills and the ability to self-direct efforts to complete planning and documentation requirements.
• Strong problem-solving skills
• Self-motivated and directed, with the ability to work both independently and in a team-oriented, collaborative environment.
Working Conditions and Physical Effort
• Work involves occasional exposure to unusual elements found in a data center workspace, such as confined space, medium noises and lifting of items up to 40 pounds.
• Requires limited lifting of files and records and nearly all work is performed in a comfortable indoor facility.
• Frequent external imposed deadlines; set and revised beyond one's control; interruptions influence priorities; difficult to anticipate nature or volume of work with certainty beyond a few days; meeting of deadlines and coordination of unrelated activities are key to position; involves conflict-resolution or similar interactions involving emotional issues or stress on a regular basis.
• Job frequently requires walking, sitting, reaching, talking, hearing, handling objects with hands.
Instructions for Applying:
Link to apply: ***********************************
Restricted Clause:
Position is contingent upon continued availability of funding.
Equal Employment Opportunity Statement:
Mississippi State University is an equal opportunity institution. Discrimination is prohibited in university employment, programs or activities based on race, color, ethnicity, sex, pregnancy, religion, national origin, disability, age, sexual orientation, genetic information, status as a U.S. veteran, or any other status to the extent protected by applicable law. Questions about equal opportunity programs or compliance should be directed to the Office of Civil Rights Compliance, 231 Famous Maroon Band Street, P.O. 6044, Mississippi State, MS 39762, **************.
What do I do if I need an accommodation?
In compliance with the ADA Amendments Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position with Mississippi State University, please contact the Department of Human Resources Management at tel: ************** or *******************.
If you have any questions regarding this policy, contact the Department of Human Resources Management at ************** or *******************. Upon request, sections of this job listing are available in large print, and readers are available to assist the visually impaired.
$39k-60k yearly est. 60d+ ago
Technology Support Specialist
Starkville Oktibbeha Consolidated School District
Support specialist job in Starkville, MS
TITLE: Technology SupportSpecialist
REPORTS TO: Director of Technology
LENGTH OF CONTRACT OR WORK YEAR: 12 months
SUMMARY: The technology supportspecialist is responsible for evaluating technology issues to determine the proper diagnosis. This position supports staff members' technological needs through consultation, installation, user assistance, and training.
SPECIFIC JOB RESPONSIBILITIES:
Provides assistance in the installation, maintenance, upgrading and repair of all technology hardware, software, and networks in the district.
Installs and maintains all network cabling and related components.
Participates in training opportunities that provide enhanced technical support.
Onsite support technology during benchmark and testing window.
Provides assistance in training and supporting staff in the use of software and hardware.
Assists in evaluating existing hardware and software and recommending improvements.
Assists in providing network support for schools.
Assists in the ongoing implementation and evaluation of all aspects of the district's and schools' technology plans.
Provides assistance in tracking inventory of computers and other technological devices.
Assists in running network wiring in classrooms and offices.
Assists in correcting copier and printer issues.
Reports regularly and punctually to assigned work location and notifies supervisor or designee of impending absence in a timely manner.
Performs any other duties as assigned by the Director of Technology.
MINIMUM QUALIFICATIONS:
Associate degree or higher in a field related to computer technology systems or equivalent combination of education and experience in troubleshooting computer software and hardware problems and supporting users in a network environment.
Excellent interpersonal and communication skills both orally and in writing.
Ability to establish and maintain positive and professional working relationships with co-workers.
Good organizational and problem solving skills. Self-directed individual who can determine work assignments based on an understanding of established practices.
DESIRABLE QUALIFICATIONS:
At least one year's experience in supporting hardware and software in an educational environment.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Environment: Standard office and school setting; moderate travel; exposure to potentially stressful environments; regularly perform inside and/or outside with potential for exposure to adverse environmental conditions.
Physical: Sufficient physical ability to perform moderate lifting up to 25 pounds; regularly required to walk, sit or stand for prolonged periods of time; may require climbing, stooping, kneeling, or crouching.
Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents.
Hearing: Hear in the normal audio range with or without correction; the noise level in the work environment is moderate.
$30k-50k yearly est. 60d+ ago
IT Location Support Specialist - Japan
H&M 4.2
Support specialist job in shubuta, MS
Job Description WHAT YOU'LL DO As Location SupportSpecialist, you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services' pro-longed arm on site to provide technical assistance and support in troubleshooting.
You will:
* Provide on-site technical support for issues that cannot be resolved remotely.
* Install and configure hardware and services for new employees and office setups.
* Maintain infrastructure through physical checks and collaborate with service partners for lifecycle activities.
* Manage hardware inventory, market search, order, coordinate technical services, and handle invoices.
* Document tasks, track progress, and communicate improvement areas effectively.
WHO YOU'LL WORK WITH
As Location SupportSpecialist, you'll work closely with all users in stores & offices, global support teams and external vendors to ensure effective and cost-efficient location support. This role will be reporting to NEA BT Operations Manager.
WHO YOU ARE
We are looking for people with…
* Experience in providing hardware and software diagnostics and support.
* Proficiency in operational understanding about common office, store and warehouse equipment and technologies (printers, laptops, smartphones LAN etc.).
* Having a holistic approach and a will to solve issues by finding and fixing the root cause and the ability to multi-task and handle different situations/and people in parallel.
And people who…
* Collaborate inclusively, empower others through trust and active listening, and foster innovation with flexibility and openness to risk.
* Take ownership for continuous improvement, act resourcefully and proactively, and maintain clarity in communication and execution.
* Lead with honesty by being sincere, self-aware, and open-minded in all interactions.
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU'LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our colleagues attractive benefits with extensive development opportunities around the globe.
* All our colleagues receive a global employee discount, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our global employee discount, all our colleagues are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.
* In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
JOIN US
Our uniqueness comes from a combination of many things - our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it's our people who make us who we are.
Take the next step in your career together with us. The journey starts here.
If you feel that your experience, skills and ambitions are right for this role, please send your application in English as soon as possible, . Due to data policies, we only accept applications through career page.
* We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
QualificationsAdditional Information
$23k-32k yearly est. 28d ago
Help Desk Technician | Jackson, MS (33351)
Stribling Equipment 4.5
Support specialist job in Richland, MS
Stribling Equipment, LLC and Empire Truck Sales, LLC are two of the most respected dealers in the Southeast. With the quality and reliability of great brands like John Deere with Stribling and Freightliner/Western Star with Empire, we are well positioned for continued growth as we continue to develop our markets. Due to our continued expansion, we are looking for a Help Desk Technician to join our team.
As a Help Desk Technician, you will be the first point of contact for our employees experiencing technical issues. Your primary responsibilities will include:
Troubleshooting hardware and software problems
Providing timely and accurate customer feedback
Logging all help desk interactions
Installing, modifying, and repairing computer hardware and software
Following up with employees to ensure issue resolution
Qualifications
Proven experience as a help desk technician or other customer support role
Tech-savvy with working knowledge of office automation products, databases, and remote control
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues
Excellent communication skills
Customer-oriented and patient
Education:
High school diploma or equivalent; higher degree in a computer-related field preferred
Benefits:
Competitive Wages
Exceptional Incentives & Benefits
Medical | Dental | Vision Insurance
Company Paid, Employee Short-term & Long-term Disability Coverage
In-House Training
401(k) Retirement Plan
Advancement Opportunities
We promote a safe and drug-free workplace. The successful candidate must pass all pre-employment screenings, which include a background check and drug test upon offer acceptance.
Stribling Equipment, LLC, Empire Truck Sales, LLC, and S&G Financial are Equal Opportunity Employer
$32k-59k yearly est. 10d ago
Computer Field Technician
Bc Tech Pro 4.2
Support specialist job in Richland, MS
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$29k-39k yearly est. 1d ago
2025-26 SHE Student Support Specialist (Counselor or Social Worker)
Teach Mississippi 4.0
Support specialist job in Mississippi
Student Support Services Certified/Guidance Counselor
Date Available:
01/05/2026
District:
Hancock County School District
$32k-45k yearly est. 60d+ ago
Senior Computer User Support Specialist
Cayuse Holdings
Support specialist job in Jackson, MS
**The Work** The Senior Computer User SupportSpecialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.
This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables.
**Responsibilities**
**Key Responsibilities**
+ Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices.
+ Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies.
+ Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets.
+ Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance.
+ Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
+ Manage and prioritize the allocation of PC support technician workloads to ensure timely issue resolution and service quality.
+ Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
+ Troubleshoot printer, computer, and peripheral incidents.
+ Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols.
+ Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service.
+ Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards.
+ Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services.
+ Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections.
+ Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity.
+ Other duties as assigned.
**Qualifications**
**Qualifications - Here's What You Need**
+ Associates degree in relevant field.
+ 6 years' experience in computer user support
+ Valid driver's license, travel may be required.
+ Experience supporting Windows 10, and MS Office 2013.
+ Experience using ServiceNow or a similar ticketing system.
+ Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
+ COMPTIA Security Certification
+ Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
**Minimum Skills:**
+ Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
+ Exceptional verbal and written communication skills.
+ Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
+ Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
+ Must be self-motivated and able to work well independently as well as on a multi-functional team.
+ Ability to handle sensitive and confidential information appropriately
**Desired Qualifications:**
+ 5 years Preferred Hands-on experience with Spring Boot Java Applications.
+ 5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later.
+ 5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum)
+ 5 years Preferred Hands-on experience with web applications developed for Cloud platform
+ 5 years Preferred Hands-on experience with CI/CD methodology
+ 5 years Preferred Hands-on development experience for mobile and tablet platforms
**Our Commitment to you / overview of benefits**
+ Medical, Dental and Vision Insurance; Wellness Program
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability options
+ Basic Life and AD&D Insurance (Company Provided)
+ Voluntary Life and AD&D options
+ 401(k) Retirement Savings Plan with matching after one year
+ Paid Time Off
**Reports to: Program Manager**
**Working Conditions**
+ Professional hybrid office environment.
+ Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time.
+ Must be physically and mentally able to perform duties extended periods of time.
+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Must be able to sit for long periods of time looking at computer screen.
+ May be asked to work a flexible schedule which may include holidays.
+ May be asked to travel for business or professional development purposes.
+ May be asked to work hours outside of normal business hours.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._**
**Pay Range**
USD $20.00 - USD $32.00 /Hr.
Submit a Referral (****************************************************************************************************************************************************
**Can't find the right opportunity?**
Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities!
**Location** _US-_
**ID** _103791_
**Category** _Information Technology_
**Position Type** _Full-Time Salary Exempt_
**Remote** _No_
**Clearance Required** _Secret_
$20-32 hourly 57d ago
Tier 2 Technical Support Operations Analyst
ASM Research, An Accenture Federal Services Company
Support specialist job in Jackson, MS
The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
+ Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
+ Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
+ Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
+ Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
+ Be available for on-call 24x7x365 ongoing application support.
+ Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
+ Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
+ Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
+ ServiceNow metrics reporting on ticket acknowledgements, resolution times and
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
+ 4-6 years of experience in information technology, systems administration or other IT related field.
+ Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
+ Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
**Other Job Specific Skills**
+ Technical problem solving and implementer skills in application coding, infrastructure, or automation.
+ Effective communications (written and spoken).
+ Coordinates and tracks well across AFS and client technical and functional teams.
+ ServiceNow ITSM (desired not required).
+ ITIL (desired not required).
+ Data Analysis / Excel.
+ SQL Server Integration Services (SSIS).
+ T-SQL
+ MSFT SQL Server
+ Azure SQL Databases
+ Database Architecture
+ Extract, Transform and Load (ETL) data
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$87k - $115k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$31k-51k yearly est. 46d ago
Sales & Technical Support Specialist
Edelbrock Group 3.9
Support specialist job in Olive Branch, MS
The Sales & Technical SupportSpecialist serves as a key liaison between customers and the company, providing expert product guidance, technical troubleshooting, and sales support across multiple performance automotive categories. This position requires strong communication skills, a passion for performance, and the ability to deliver exceptional customer experiences in a fast-paced, dynamic environment. The Specialist will also represent the company at national trade shows, racing events, and motorsports gatherings, acting as a brand ambassador and technical resource.
Responsibilities:
Customer Support & Technical Expertise
* Provide professional, knowledgeable, and responsive assistance to customers via phone, email, and digital platforms.
* Troubleshoot product issues, diagnose root causes, and provide accurate technical guidance or escalation as needed.
* Interpret technical data, installation instructions, and performance specifications to support both novice and professional customers.
* Maintain a high level of product expertise across all categories, including Valve Train, Drivetrain, Fuel Injection & Electronics, Nitrous Oxide Systems, and Cylinder Heads (training provided).
Sales Growth & Customer Engagement
* Proactively identify sales opportunities through customer interactions, product inquiries, and technical consultations.
* Recommend complementary or upgraded products to meet performance goals and increase sales conversion.
* Support promotional campaigns, product launches, and marketing initiatives by providing customer feedback and insights.
* Collaborate closely with the Sales and Marketing teams to optimize lead follow-up, customer retention, and upsell opportunities.
Brand Representation & Industry Presence
* Represent the company at major motorsports events, trade shows, and performance industry expos nationwide.
* Provide live demonstrations, technical Q&A sessions, and hands-on product education to end users and industry professionals.
* Travel occasionally (by car or airplane, including some weekends) to support events and strengthen the company's brand presence within the performance community.
Communication & Documentation
* Maintain accurate records of customer interactions, technical cases, and sales transactions within CRM and support systems.
* Communicate customer feedback, product performance trends, and recurring issues to management and engineering teams.
* Contribute to continuous improvement initiatives related to customer experience, documentation, and process efficiency.
Qualifications & Experience:
Required:
* High school diploma or equivalent; associate or bachelor's degree preferred.
* Clean driving record and valid driver's license.
* Strong communication and interpersonal skills, with a customer-first mindset.
* Proficiency with Microsoft Office applications (Word, Excel, Outlook) and ability to learn CRM or ERP systems.
* Ability to manage multiple tasks in a fast-paced, call center-style environment.
* Excellent problem-solving and organizational skills.
Preferred:
* Basic to advanced mechanical or automotive knowledge - hands-on experience with engines, tuning, or racing applications a plus.
* Prior experience in automotive, motorsports, or performance parts sales or support.
* Demonstrated success in technical sales, troubleshooting, or product support.
* Enthusiasm for performance vehicles, racing, and aftermarket innovation.
$33k-46k yearly est. 13d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Support specialist job in Gulfport, MS
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$47k-64k yearly est. 13d ago
Training Program Specialist
Dodge Construction Network
Support specialist job in Jackson, MS
The Training Program Specialist designs, develops, and delivers learning programs that enhance performance and data quality across Dodge Content teams. This role is responsible for creating and managing training paths within the Learning Management System (LMS), developing engaging instructional content, and conducting live and recorded training sessions. The Training Program Specialist ensures that every training module aligns with organizational goals and empowers employees with the skills to maintain high data standards.
This is a Full-Time position and reports directly to the Senior Manager, Operational Performance Management
**_Preferred Location_**
This is a remote, home-office-based role, and candidates located in the continental United States will be considered. For this position, there is a preference to hire in the Eastern Time Zone; however, candidates in other areas/time zones would be considered as well.
**_Travel Requirements_**
Expected travel with potential international travel 5-10%.
**_Essential Functions_**
+ Develop and manage structured learning paths for new hires, as well as ongoing role-based training.
+ Create digital training modules, quick guides, and assessments in the LMS and SOP platforms
+ Deliver live and recorded training sessions to reinforce learning objectives
+ Collaborate with managers and SMEs to identify training needs and skill gaps
+ Update and maintain training materials to reflect current SOPs, data workflows, and governance requirements
+ Measure training effectiveness using assessment scores, feedback, and KPI outcomes
+ Partner with the Governance Specialist to ensure training aligns with approved SOPs
+ Promote a culture of continuous learning and operational excellence across Content
**_Education Requirement_**
Bachelor's degree in Education, Instructional Design, or related field or equivalent work experience.
**_Required Experience, Knowledge, and Skills_**
+ 3+ years of experience in training development, instructional design, or adult learning
+ Experience managing LMS platforms and/or creating digital learning content
+ Strong facilitation, presentation, and communication skills
+ Proficiency with Microsoft Office
+ Proficiency with concepts of video editing with tools such as Adobe Premiere, Final Cut Pro, or Camtasia
+ Familiarity with data quality, governance, or content management principles
+ Highly organized, detail-oriented, and collaborative
+ Experience with instructional design, including adult learning principles, to develop effective training
+ Ability to deliver engaging, accessible learning content
+ Adaptability: Updates materials as processes evolve
+ Highly collaborative and able to work with multiple teams to align learning with operational goals
**_Preferred Experience, Knowledge, and Skills_**
+ Data Visualization tools such as Tableau, AWS QuickSight, PowerBI
+ Knowledge of SQL and/or Python programming languages
+ Agile development methodologies, familiarity with Jira/Confluence
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with innovative software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary Range: $60,000-$70,000_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need accommodation or assistance completing the online application, please email _** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
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$60k-70k yearly 15d ago
Client Support Specialist
Merchants & Marine Bank 4.0
Support specialist job in Pascagoula, MS
Community of Resources (COR) is a division of Merchants and Marine Bank, proudly serving the communities along the Gulf Coast since 1899. At COR, we are the heartbeat of our family of brands. We provide operational, information technology, and risk mitigation services to our brands within the Merchants & Marine Bancorp ecosystem, a well-established holding company with a staff of approximately 300 employees. We are committed to providing exceptional banking services for our customers and fostering a positive work environment for our employees.
Job Purpose
The Client SupportSpecialist will provide a high level of service and assist with various banking transactions including debit cards, internet banking, and mobile wallet solutions. Exceptional phone etiquette and customer service is imperative to enhance client relationships at every opportunity.
Duties and Responsibilities
* Assist clients with account inquiries, internet banking and bill pay issues, funds transfers, stop payments, loan payments, debit card limit increases and cancellations, and ordering checks.
* Communicate with the customers in a respectful, cheerful and professional way.
* Retrieve and respond to voicemails and emails from clients through all digital channels.
* Provide ongoing processing support for Bank's various technology options.
* Partners with all operational and client-facing employees to resolve any card related issues and ensure compliance with established bank policy and regulations.
* Assist branch personnel as needed
* Demonstrate professional behavior that supports team efforts and enhances team behavior, performance and productivity.
* All other duties and responsibilities, as assigned, to support the Bank's mission & strategic objectives.
Qualifications
* High School diploma or equivalent
* One year or more of Banking, Retail, or Customer Service experience
* Excellent oral and written communication skills
* Proficiency in typing and Microsoft Office Products
* Must exhibit a helpful, positive attitude and demeanor
* Must possess exceptional time management skills and can organize, prioritize, and perform multiple tasks simultaneously
Working Conditions and Physical Requirements
* While performing the duties of this job, the employee is regularly required to remain in a stationary position, primarily at a desk. The work environment is typically located indoors but may have infrequent occasion to work outdoors. Some travel may be necessary to other businesses and branch locations.
* The employee is frequently required to operate a computer, printer, copy machine, calculator, telephone and/or other office equipment.
* The employee frequently exchanges information with others and must be able to do so in an effective manner. Must have the ability to communicate clearly and effectively, both verbally and in writing, and across a variety of audiences.
* The employee may frequently move items up to 20 pounds and occasionally move items up to 50 pounds.
* The employee may frequently reach for files, books, and similar items in high or low places and must have the ability to bend, stoop or reach.
* The typical schedule is 40 hours per week, Monday through Friday. Travel overtime or extended hours may be occasionally required.
$28k-37k yearly est. 41d ago
Field Service Support Specialist - JAN
Industrial Electric Manufacturing 4.1
Support specialist job in Canton, MS
About IEM
Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.
S JOB SUMMARY:
The Field Service SupportSpecialist will provide comprehensive administrative and management support to the field service management team of IEM, a large electrical equipment manufacturing company. This role involves coordinating field service activities, managing documentation, assisting in the scheduling of field service technicians and maintaining internal NICET certifications for the FS department. This role is responsible for assisting with managing NICET test taking, deployments of practice tests and ensuring the techs make their test dates. This position will regularly interface between multiple departments within our company as well with outside vendors, customers and other manufacturing facilities in the IEM family. This position will work closely with the Field Service Senior Director, while also interfacing with the purchasing and manufacturing teams to ensure material and parts requests are fulfilled correctly, ensure they will be received at the customer sites prior to being needed onsite by our field technicians. The Field Service SupportSpecialist will be required to follow up with the field team to ensure all closeout documentation is completed correctly from the field and that the techs have successfully uploaded this documentation to our internal ERP and CRM systems. Assist with scheduling and coordination of assigned tasks, report to management if there are any unfulfilled items that prevent customer invoicing. Responsible for assisting management with creating monthly financial reports related to field services financial performance associated with completed projects. This role is responsible to assist in creating PowerPoint presentations and perform other duties which may be required by your supervisor
KEY RESPONSIBILITIES:
Administrative Support:
Maintain and update service records, contracts, and customer/vendor information in the FS company database.
Prepare and distribute completes service reports, invoices, project close out paperwork and other documentation required.
Assist in onboarding new vendors and contractors, issuing the compliance documentation and follow up through completion of the onboarding process.
Ensure all new vendor and contractors' documentation is compliant with company policies, procedures and industry regulations.
Tracking and ensuring the FS field team submits ALL customer field trip service/start up reports on a weekly basis for review and record.
Completing expense reports for the Senior Director and VP of Services monthly for review and submission to accounting utilizing the Certify expense report system.
Assist in the RMA - (Return Material Authorization) documentation development process for FS.
Assist the FS management team in compiling FS data and completing monthly financial performance reports associated with technician utilization, WIP reports, Direct/Indirect labor costs, OH costs, GP% and department Portfolio reviews.
Ensure that all field service personnel are up to date with company policies, procedures, technical training and safety guidelines per the new hire - 4-week onboarding process.
Scheduling and Coordination:
Assist in scheduling and dispatching field service technicians based on training requirements, customer needs and availability.
Coordinate travel arrangements, accommodations and logistics for field service personnel and FS management.
Monitor service schedules associated will completed projects to ensure timely completion and submission of service reports to the customer and for internal records.
Liaise with other IEM departments to ensure seamless coordination and support for field service operations.
Communicate effectively with field service technicians, providing them with necessary information and updates related to internal process changes initiated by the FS management team.
Assist in the planning and execution of field service projects from a administrative role associated with ensuring adherence to timelines and project budgets.
Assist in tracking project progress, help identify potential risks/issues and recommend corrective actions.
Prepare project status reports and present them to the Field Service Director on a bi-weekly and monthly basis.
Collect data related to field service activities, performance metrics and customer feedback.
Generate quarterly reports and presentations for FS management review, highlighting key insights and trends.
Inventory Management:
Monitor and manage inventory levels of service parts, tools and test equipment.
Coordinate with the procurement team to ensure timely replenishment of necessary supplies.
Maintain accurate records of inventory transactions, perform regular inventory documentation and system audits.
Tracking the shipping and receiving of delivered FS parts and test equipment that arrive at the Virginia facility.
Assist in developing an asset tracking system for FS tools and equipment.
QUALIFICATIONS:
Education:
Bachelor's or Associate's degree in Business Administration, Management, or a related field.
Experience/Skills Required:
Minimum of 3 years experience in an administrative or support role, preferably in a fast-paced environment.
Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook)
Ability to work effectively in a cross-functional team environment.
Proficiency in working in ERP and CRM systems.
Problem-solving mindset with the ability to handle complex issues.
Attention to detail and strong organizational skills.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Excellent communication skills.
Work well with others in a team environment.
Willingness to travel occasionally to company manufacturing facilities and FS regional offices.
Why Join IEM
At IEM, you'll join a team that powers some of the world's most ambitious projects. We're engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you're driven, collaborative, and ready to make an impact, we'd love to hear from you. Your creativity and passion can help us achieve great things-come be part of the journey.
Learn more about IEM at *********************
We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at *********************/careers
Recruiting Scams
Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from ************* address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact
Non-Discrimination Statement
IEM does not discriminate against any applicant based on any characteristic protected by law.
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