Support specialist jobs in Moore, OK

The Business Applications Specialist serves as a functional liaison between business users and IT, supporting the effective operation of Oracle E-Business Suite (EBS) and related systems in a manufacturing environment. This position diagnoses application and process issues and assists users in resolving operational challenges. It works closely with stakeholders to improve workflows across all functional areas of the business. The specialist develops and maintains clear documentation and SOPs to support consistent business practices. The role is primarily analytical and process-focused, prioritizing business alignment and coordination over software engineering or development. In addition, this role also emphasizes EDI transaction management and process optimization to ensure critical data flows accurately and on time across internal systems and external partners. Responsibilities: Diagnose and resolve functional issues within Oracle E-Business Suite (EBS) and associated business applications. Assist end users in understanding system behavior, correcting process errors, and improving workflow efficiency. Act as a first point of contact for application-related questions and operational concerns. Analyze and document current-state business processes across functional areas, developing clear SOPs, process maps, and functional documentation to support consistency, training, and operational clarity. Maintain and update documentation to reflect system changes, evolving business practices, and approved process improvements. Partner with end users to define, document, and clearly scope new business requests, enhancements, and procedural changes. Translate business needs into well-defined functional requirements and assist with evaluating and prioritizing initiatives based on business impact and operational value. Support project planning through detailed process analysis, workflow design, documentation, and user impact assessment to ensure successful implementation and user adoption. Monitor production data feeds, identify anomalies or failures, and take proactive action to minimize operational disruptions. Participate in user acceptance testing and validate system changes to ensure functionality meets defined business requirements. Assist with root cause analysis of recurring issues and support the implementation of corrective and preventive improvements. Collaborate with IT teams, vendors, and business stakeholders to maintain system reliability, data accuracy, and consistent operational performance. Promote adherence to established processes, documented standards, and compliance requirements across all supported business functions. Monitor EDI transactions to ensure accurate and timely transmission of orders, shipments, invoices, and related documents. Identify and escalate issues impacting data flow, collaborating with internal stakeholders and external trading partners as needed. Coordinate troubleshooting efforts and communicate status updates to affected business owners. Qualifications: Bachelor's degree in Business, Information Technology, Supply Chain, or related field (or equivalent experience). 3+ years of experience in business application support or business analysis roles. Experience supporting ERP systems in a manufacturing or distribution environment. Exposure to EDI processes and transactional data flow management. Working knowledge of Oracle EBS strongly preferred. Understanding of EDI concepts and document flows (orders, ASNs, invoices, etc.). Familiarity with EDI standards such as ANSI X12 or EDIFACT. SQL skills for basic data review and validation. Experience with process mapping and documentation tools. Comfort working with structured data formats (XML, CSV, flat files). Knowledge of APIs or modern integration tools is a plus. Strong business process analysis and documentation skills. Excellent problem-solving ability and attention to detail. Confident communicator with the ability to translate technical concepts into business language. Organized and capable of managing multiple priorities. Collaborative mindset with a customer-service orientation. Ability to operate effectively in a fast-paced, production-driven environment. Working Conditions Hybrid work environment with occasional on-site presence. Standard business hours with flexibility for production-critical support. Interaction with multiple departments and external partners required. Who is M-D? At M-D Building Products, we're not just redefining industry standards; we're shaping the future of construction solutions. For over a century, our name has been synonymous with excellence in weatherstripping, floor and tile trims, perforated aluminum sheets, digital levels, and caulking solutions. What truly sets us apart is our people! They are the heartbeat of our success. We believe in the potential of every individual to make a meaningful impact. From the factory floor to the boardroom, we cultivate a culture rooted in integrity, innovation, and unwavering commitment. As a trusted leader in the construction industry, we are driven by a passion for continuous improvement and excellence. Benefits: M-D Building Products, Inc. offers a comprehensive benefits package designed to support the health and well-being of our employees. This includes Medical, Dental, and Vision coverage, access to an On-Site Clinic, and Voluntary Life Insurance options. Additionally, we offer a Lab Card Program, Group Term Life & AD&D, Flexible Spending Accounts (FSAs) for both healthcare and dependent care, and Short-Term and Long-Term Disability coverage. Employees can also take advantage of our 401(K) plan with Company Match, Paid Time Off (PTO), Tuition Reimbursement, and Education & Development programs. We prioritize mental wellness through our Employee Assistance Program (EAP) and offer a range of Voluntary Benefits, including Accident, Critical Illness, and Hospital Indemnity Insurance. At M-D Building Products, Inc., we are committed to providing equal employment opportunities for all employees and applicants. We strictly prohibit discrimination based on race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposition, or any other characteristic protected by law.

The Technical Support Specialist I assesses and troubleshoots computer user support problems such as password resets, desktop support issues, or specialized applications support for the CNI Corporate environment. Additionally, this position may monitor computer systems and operations, as assigned. ESSENTIAL REQUIREMENTS CompTIA A+ Certification preferred. Skilled proficiency in Microsoft SharePoint, Office, Microsoft Windows, Adobe Acrobat, WebEx, Microsoft Lync and Cisco Jabber (support of additional applications may be required). Experience with PC and Apple hardware, Microsoft 365(Outlook, Teams, Office), Intune, Entra, Airwatch, Windows 11, Iphone and Android. KEY DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. Handles inbound telephone customer requests. Troubleshoots and resolves issues by applying effective, investigative methods and service desk troubleshooting procedures. Performs problem diagnosis, problem recognition, research, isolation and resolution. Works independently to determine the best and most efficient solution to resolve the customer's operational issues, including procedural changes as necessary. Applies system analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications based on user profiles. Monitors assigned queues, voicemail, web site and other incoming communication methods for user requests for support. Documents all actions taken and escalates tickets to higher-level support groups as necessary; participates in maintaining and improving helpdesk standard operating procedures (SOPs). Resets user passwords, provides desktop support and/or specialized applications support. Monitors computer systems and operations, as assigned. Promptly answers help desk phones. Adheres to standard procedure documentation. Responsible for aiding in own self-development by being available and receptive to all training made available by the company. Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output. EDUCATION AND EXPERIENCE Associate's degree and a minimum of two (2) years relevant experience, or equivalent combination of education/experience. Experience with PC and Apple hardware, Microsoft 365(Outlook, Teams, Office), Intune, Entra, Airwatch, Windows 11, Iphone and Android. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic. EOE including Disability/Vet

Who We Are Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family! Crushing & Screening Application Specialist Benefits Above-Average Industry Pay Comprehensive Benefits Package (including Medical/Dental/Vision) 401K Plans with Company Match Generous PTO Package/Paid Holidays Short/Long Term Disability Growth Opportunities Paid Training Family-Owned and Operated Health and Wellness Crushing & Screening Application Specialist Position Purpose Responsible for supporting all crushing and screening equipment within the rental fleet by conducting job site evaluations, providing technical expertise to internal teams and customers, and ensuring proper equipment configuration for aggregate material processing. Also responsible for delivering equipment training, performing field assessments, and providing ongoing application support to optimize equipment performance and customer experience. Crushing & Screening Application Specialist Essential Functions Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal Collaborates with sales and rental teams to identify customer needs related to crushing and screening applications Conducts equipment inspections and evaluates internal and external machine conditions; provides detailed reports, wear assessments, and repair estimates as required Maintains regular communication with rental, parts, and service departments to monitor equipment repair status and equipment readiness Distinguishes between normal and excessive wear on rental fleet equipment Provides customer training on the safe, proper, and productive operation of crushing and screening equipment Recommends appropriate machine configurations based on job site requirements and provides AggFlow analysis when applicable Offers technical support to sales and rental personnel regarding aggregate identification, specifications, and desired end-product requirements Assists parts personnel with accurate parts identification for crushing and screening equipment Documents customer visits, job site observations, and equipment performance through CRM entries Promotes and enforces all applicable safety standards and supports safety compliance in the field Manages weekly travel and scheduling requirements; travel up to 80% may be required depending on equipment locations Consistent and reliable on-site attendance Performs other job-related duties as assigned Crushing & Screening Application Specialist Minimum Qualifications High School Diploma or GED equivalent Five (5) years of experience in the crushing, screening, or related aggregate processing industry Proficiency with Microsoft Office and web-based applications Strong interpersonal and communication skills Strong ability to organize tasks, manage workflow, and maintain documentation within a high-volume environment Crushing & Screening Application Specialist Physical Requirements Pushes/Pulls/Lifts/Carries up to 100 pounds without assistance Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead Must be able to work in extreme heat or cold and wet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors Physical ability to perform maintenance on equipment for extended hours of time with continual mounting and dismounting throughout the workday Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition This is considered a Safety-Sensitive position. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

The Business Applications Specialist serves as a functional liaison between business users and IT, supporting the effective operation of Oracle E-Business Suite (EBS) and related systems in a manufacturing environment. This position diagnoses application and process issues and assists users in resolving operational challenges. It works closely with stakeholders to improve workflows across all functional areas of the business. The specialist develops and maintains clear documentation and SOPs to support consistent business practices. The role is primarily analytical and process-focused, prioritizing business alignment and coordination over software engineering or development. In addition, this role also emphasizes EDI transaction management and process optimization to ensure critical data flows accurately and on time across internal systems and external partners. Responsibilities: * Diagnose and resolve functional issues within Oracle E-Business Suite (EBS) and associated business applications. * Assist end users in understanding system behavior, correcting process errors, and improving workflow efficiency. * Act as a first point of contact for application-related questions and operational concerns. * Analyze and document current-state business processes across functional areas, developing clear SOPs, process maps, and functional documentation to support consistency, training, and operational clarity. * Maintain and update documentation to reflect system changes, evolving business practices, and approved process improvements. * Partner with end users to define, document, and clearly scope new business requests, enhancements, and procedural changes. * Translate business needs into well-defined functional requirements and assist with evaluating and prioritizing initiatives based on business impact and operational value. * Support project planning through detailed process analysis, workflow design, documentation, and user impact assessment to ensure successful implementation and user adoption. * Monitor production data feeds, identify anomalies or failures, and take proactive action to minimize operational disruptions. * Participate in user acceptance testing and validate system changes to ensure functionality meets defined business requirements. * Assist with root cause analysis of recurring issues and support the implementation of corrective and preventive improvements. * Collaborate with IT teams, vendors, and business stakeholders to maintain system reliability, data accuracy, and consistent operational performance. * Promote adherence to established processes, documented standards, and compliance requirements across all supported business functions. * Monitor EDI transactions to ensure accurate and timely transmission of orders, shipments, invoices, and related documents. * Identify and escalate issues impacting data flow, collaborating with internal stakeholders and external trading partners as needed. * Coordinate troubleshooting efforts and communicate status updates to affected business owners. Qualifications: * Bachelor's degree in Business, Information Technology, Supply Chain, or related field (or equivalent experience). * 3+ years of experience in business application support or business analysis roles. * Experience supporting ERP systems in a manufacturing or distribution environment. * Exposure to EDI processes and transactional data flow management. * Working knowledge of Oracle EBS strongly preferred. * Understanding of EDI concepts and document flows (orders, ASNs, invoices, etc.). * Familiarity with EDI standards such as ANSI X12 or EDIFACT. * SQL skills for basic data review and validation. * Experience with process mapping and documentation tools. * Comfort working with structured data formats (XML, CSV, flat files). * Knowledge of APIs or modern integration tools is a plus. * Strong business process analysis and documentation skills. * Excellent problem-solving ability and attention to detail. * Confident communicator with the ability to translate technical concepts into business language. * Organized and capable of managing multiple priorities. * Collaborative mindset with a customer-service orientation. * Ability to operate effectively in a fast-paced, production-driven environment. Working Conditions * Hybrid work environment with occasional on-site presence. * Standard business hours with flexibility for production-critical support. * Interaction with multiple departments and external partners required. Who is M-D? At M-D Building Products, we're not just redefining industry standards; we're shaping the future of construction solutions. For over a century, our name has been synonymous with excellence in weatherstripping, floor and tile trims, perforated aluminum sheets, digital levels, and caulking solutions. What truly sets us apart is our people! They are the heartbeat of our success. We believe in the potential of every individual to make a meaningful impact. From the factory floor to the boardroom, we cultivate a culture rooted in integrity, innovation, and unwavering commitment. As a trusted leader in the construction industry, we are driven by a passion for continuous improvement and excellence. Benefits: M-D Building Products, Inc. offers a comprehensive benefits package designed to support the health and well-being of our employees. This includes Medical, Dental, and Vision coverage, access to an On-Site Clinic, and Voluntary Life Insurance options. Additionally, we offer a Lab Card Program, Group Term Life & AD&D, Flexible Spending Accounts (FSAs) for both healthcare and dependent care, and Short-Term and Long-Term Disability coverage. Employees can also take advantage of our 401(K) plan with Company Match, Paid Time Off (PTO), Tuition Reimbursement, and Education & Development programs. We prioritize mental wellness through our Employee Assistance Program (EAP) and offer a range of Voluntary Benefits, including Accident, Critical Illness, and Hospital Indemnity Insurance. At M-D Building Products, Inc., we are committed to providing equal employment opportunities for all employees and applicants. We strictly prohibit discrimination based on race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposition, or any other characteristic protected by law.

Summary/Objective The Support Technical Specialist is a staff position that provides technical support assisting end-users with their day-to-day technical issues. Shift: Monday-Friday, Flexible 40-Hour Schedule (7:00 AM - 4:00 PM, 8:00 AM - 5:00 PM, 9:00 AM - 6:00 PM) Responsibilities Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Under general supervision, provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment. Act as the initial contact for all end-users that need technical support. Answering the Support phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate. Clearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as needed. Follow defined procedures and policies to resolve recurring issues. Escalate or involve senior technicians on more sensitive or complex end-user problems. Perform related work as required. Competencies Technical Capacity. Problem Solving/Analysis. Communication Proficiency. Team Player. Work Independently. Time Management. Supervisory Responsibility This position has no supervisory responsibility. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, and copy machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Position Type and Expected Hours of Work This is a full-time position. Hours of work and days are typically Monday through Friday in one of the following timeslots: 7:00 a.m. to 4:00 p.m., 8:00 a.m. to 5:00 p.m., or 9:00 a.m. to 6:00 p.m. Occasional deviations from these timeslots might be necessary depending on client or company needs. Travel Infrequent travel is expected for this position. Qualifications Required Education and Experience Basic understanding of desktop operating systems, various software applications and PC/Server/Network hardware. Basic understanding of principles and theories of network systems and management. Basic understanding of Internet technologies and products. At least one year of technical work experience or equivalent education. Preferred Education and Experience Two or more years of technical work experience. One or more relevant technical certifications (e.g., A+, Network+ and Security+). Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Plans and implements complex changes on production systems. + Analyzes and assesses the impact and risk of complex risk changes on production systems. + Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Performs major upgrades of systems and associated products/software solutions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project). **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + ITIL Foundations + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Welcome to Love's! Our Truck Care Support team is seeking an Analyst to deliver exceptional technical assistance to customers using our products and services. This role involves diagnosing and resolving technical issues, providing effective solutions, and partnering with internal teams to enhance the overall customer experience. Additionally, the analyst will gather and interpret customer feedback, ensuring valuable insights are communicated to the product development team. Job Functions: Diagnose and resolve technical issues reported by customers. Provide assistance to customers via various channels (e.g., phone, email, chat). Contribute to and maintain a knowledge base of common issues and solutions. Communicate technical issues, solutions, and customer feedback to internal teams, including product development and engineering. Work with internal teams to ensure that customer needs are met and product development aligns with customer expectations. Escalate complex issues to appropriate internal teams for further resolution. Document issues, solutions, and processes to improve efficiency and knowledge transfer. Experience and Qualifications: A Bachelor's degree in computer science or a related field is often preferred. Strong understanding of the company's products, systems, and technology. Ability to diagnose and resolve technical issues effectively. Excellent written and verbal communication skills. Ability to interact with customers in a professional and helpful manner. Ability to analyze data and information to identify trends and patterns. Ability to work effectively with internal teams. Familiarity with relevant software and hardware. Physical Demands: Requires prolonged sitting, some bending and stooping. Occasional lifting of up to 25 pounds. Manual dexterity sufficient to operate a computer keyboard and calculator. Requires normal range of hearing and vision. Our Culture: Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love's is an Equal Opportunity Employer. Veterans encouraged to apply. Job Category: Corporate

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

**The Work** The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables. **Responsibilities** **Key Responsibilities** + Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices. + Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies. + Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. + Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance. + Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable. + Manage and prioritize the allocation of PC support technician workloads to ensure timely issue resolution and service quality. + Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. + Troubleshoot printer, computer, and peripheral incidents. + Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols. + Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service. + Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards. + Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services. + Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections. + Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + Associates degree in relevant field. + 6 years' experience in computer user support + Valid driver's license, travel may be required. + Experience supporting Windows 10, and MS Office 2013. + Experience using ServiceNow or a similar ticketing system. + Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) + COMPTIA Security Certification + Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. + Exceptional verbal and written communication skills. + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. + Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. + Must be self-motivated and able to work well independently as well as on a multi-functional team. + Ability to handle sensitive and confidential information appropriately **Desired Qualifications:** + 5 years Preferred Hands-on experience with Spring Boot Java Applications. + 5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later. + 5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum) + 5 years Preferred Hands-on experience with web applications developed for Cloud platform + 5 years Preferred Hands-on experience with CI/CD methodology + 5 years Preferred Hands-on development experience for mobile and tablet platforms **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Program Manager** **Working Conditions** + Professional hybrid office environment. + Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $20.00 - USD $32.00 /Hr. Submit a Referral (**************************************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103791_ **Category** _Information Technology_ **Position Type** _Full-Time Salary Exempt_ **Remote** _No_ **Clearance Required** _Secret_

Job Posting Title Senior Taxpayer Support Specialist Agency 695 OKLAHOMA TAX COMMISSION Supervisory Organization Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation Senior Taxpayer Support Specialist- Taxpayer Resources Center Salary- $61,000.00 Why you'll love it here! TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you! There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees: * Generous state-paid benefit allowance to help cover insurance premiums. * A wide choice of insurance plans with no pre-existing condition exclusions or limitations. * Flexible spending accounts for health care expenses and/or dependent care. * A Retirement Savings Plan with a generous match. * 15 days of paid vacation and 15 days of sick leave for full-time employees the first year. * 11 paid holidays a year. * Paid Maternity leave for eligible employees. * Employee discounts with a variety of companies and venders. * A Longevity Bonus for years of service. JOB SUMMARY The Senior Taxpayer Support Specialist primarily provides expert-level technical and customer service assistance to taxpayers as well as internal customers, such as their Taxpayer Support Specialist teams. This position requires advanced analytical skills, exceptional critical thinking, conflict resolution abilities, and sophisticated communication skills. The role serves as a high-level subject matter expert responsible for managing and resolving complex and high-impact issues, providing guidance on tax account discrepancies, and navigating complex tax systems. The position also serves as a frontline resource for resolving escalated or ambiguous issues, conducting in-depth account analysis, and guiding taxpayers and teammates through complex filing and compliance processes. High volume of communication occurs daily via phone, email, and live chat. Bilingual candidates are encouraged to apply. DUTIES AND RESPONSIBILITIES * Serve as a primary escalation point for the most complex and emotionally charged sensitive taxpayer inquiries, account reviews, and resolution activities, utilizing advanced de-escalation and negotiation strategies. * Lead cross-functional initiatives aimed at improving taxpayer experience, operational efficiency, and compliance outcomes. * Provide mentorship and technical direction to junior team members Taxpayer Resource Specialists fostering a high-performance, service-oriented culture within the division. * Serve as a subject matter resource for resolving high complexity taxpayer inquiries across multiple communication channels (phone, email, live chat), often requiring interpretation of tax law and independent problem resolution. * Respond to taxpayer inquiries via phone, email, and in person, providing clear, concise, and accurate information regarding tax filings, returns, payments, adjustments, and refunds. * Review taxpayer accounts, returns, adjustments, protests, and refunds; assist with corrections as needed, citing applicable Oklahoma state statutes and/or federal laws. * Accurately complete and submit work items, case records, account updates, and documentation in accordance with agency policies and deadlines. * Address and resolve account discrepancies, penalties, audit inquiries, or filing errors using advanced critical thinking skills; escalate complex cases when necessary. * Stay informed of changes in tax legislation and regulations, and apply this knowledge in taxpayer interactions, explaining updates in simple, understandable terms. * Demonstrate proficiency with tax software, forms (e.g., 1040, W-2, 1099), CRM systems, and call center technologies. * Use advanced de-escalation techniques to manage difficult customer interactions professionally and empathetically, ensuring a positive taxpayer experience. Confidently instill trust in the taxpayer. * Handle sensitive taxpayer information with the utmost confidentiality and adherence to data protection regulations. * Manage multiple inquiries simultaneously, prioritize high-priority cases, and maintain accuracy and efficiency under pressure. * Participate in ongoing training to maintain and enhance tax expertise; assist in onboarding and mentoring new team members. * Collaborate with other divisions and departments to resolve complex tax issues and improve service delivery. * Maintain strict confidentiality and comply with data protection protocols and agency policies. * Additional duties include but not limited to: * Consults with supervisor on returns or registrations requiring rulings based on statute or rule, as well as computer operations problems. * Research, review, and process business registration applications, renewals, and sales tax exemption permit; verify bonding requirements and other agency documentation. * Review and analyze waiver requests across all threshold amounts, determining request status, evaluating prior approvals or denials, and assessing compliance with applicable statutes, rules, and agency policy to ensure accurate and consistent resolution. * Perform other job duties as assigned COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: * In-depth knowledge of tax laws, tax filing requirements, tax forms, and tax software, as well as accounting, auditing methods, financial statements, and analytical principles. * Expert in navigating complex tax-related systems and databases to extract, verify, and communicate accurate information. * Strong knowledge of state and local tax regulations, including deductions, exemptions, credits, and updates in tax legislation. Skills in: * Critical Thinking & Decision-Making: Independently evaluating complex tax scenarios, weighing multiple variables, and developing appropriate resolution strategies that balance compliance, fairness, and service * De-Escalation & Conflict Resolution: Managing difficult interactions with professionalism, empathy, and composure, guiding customers to positive outcomes. Navigating sensitive conversations with professionalism and emotional intelligence; de-escalating difficult interactions with clarity and calm. * Customer Service & Communication: Delivering clear, simple explanations of technical tax information with empathy, patience, and strong interpersonal skills in high-pressure environments. * Time Management & Organization: Effectively managing multiple priorities, including high work volume while the coaching and technical development of team members. * Technological Proficiency: Strong computer skills, including the use of CRM systems, communication tools (e.g., phone, email, chat), and Microsoft Office (Excel, Word, Outlook). Ability to quickly learn and adapt to tax software and legislative changes. * Self-sufficiency: Provide accurate, timely information and work independently with minimal supervision. Abilities: * Retain a high volume of complex and consistently evolving information and processes * Mentor peers, support knowledge sharing, and contribute to a culture of continuous improvement and public service excellence * Adaptable and resourceful, with a commitment to ongoing learning * Manage high volume phone call and email communication MINIMUM QUALIFICATIONS * A Bachelor's degree in accounting, finance, business, public administration, or a closely related field; * AND three years of professional customer support experience in financial, government, healthcare or closely related field; * OR an equivalent combination of education and relevant experience. PREFERRED QUALIFICATIONS * Bilingual proficiency in English and Spanish. * Experience in the leadership or mentorship capacity PHYSICAL DEMANDS Ability to sit and stand for extended periods of time. Exhibit manual dexterity and hand-eye coordination to operate a computer, keyboard, photocopier, telephone, calculator and other office equipment. Ability to see and read a computer screen and printed material with or without vision aids. Ability to hear and understand speech at normal levels, with or without aids. Ability to communicate clearly. Physical ability to lift up to 15 pounds, to bend, stoop, climb stairs, walk and reach. Duties are normally performed in an office environment with a moderate noise level. SPECIAL REQUIREMENTS Travel is not required for this position. A willingness to work additional hours, including overtime, during peak periods of the tax season to meet deadlines and ensure timely completion of tasks. Oklahoma Tax Commission's normal work hours are Monday through Friday, 7:30am to 4:30pm. This schedule may require minor flexibility based on the needs of the agency. The primary work location will be on-site at the Oklahoma Tax Commission. Occasionally, telework may be requested based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to work on-site with occasional telework at an off-site location, generally in the applicant's home. To work remotely, an applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. All offers of employment will be contingent upon successful completion of a fingerprint-based background check, reference check and federal and state tax compliance check. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

Our client located in Oklahoma City, OK has a need for a IT Support Specialist on a contract to hire basis. Company Profile: Healthcare Industry Team Culture Growing IT Support Specialist Role: Our IT Support Specialist will be responsible for generating reports, analyzing data using Power Bi and Excel, and supporting Business Development efforts. You will collaborate closely with the Business Development team to assist with client management, including scheduling, communication, and analytics. Generate reports and analyze data using Power Bi and Excel Support Business Development in managing new, existing, and potential clients Handle follow-up requirements from Business Development discussions and meetings Proactively schedule monthly requirements with each client, such as reports and agendas Update project management software with client communications, deliverables, and requests Track deliverables and meet deadlines Assist with client collection analysis, exclusions, and special projects Follow through on client requests in a timely manner, utilizing internal partners as needed Run and review client analytics to identify areas of success and opportunities for improvement Create communication opportunities to assist Client Services with client outreach Stay updated on potential new clients and track progress in project management software Streamline new client onboarding process and hand-off from Business Development Assist with coordinating business discussions on recoveries with providers requiring Client Services assistance Communicate proactively on any issues or challenges related to Business Development or client meetings Manage security badges, programming, enrolling, replacing, maintaining and troubleshooting our badge system Provide support to team to resolve equipment issues and enter trouble tickets when issues arise IT Support Specialist Background Profile: Bachelorâ??s Degree highly preferred 3+ years experience as an IT support specialist or similar role Proficiency in Power Bi preferred, advanced Excel skills required Strong organizational and time management skills Excellent communication and interpersonal skills Ability to analyze data and generate meaningful insights Proactive and self-motivated approach to work Previous experience in a similar role is an advantage Features and Benefits: Medical, Dental, Vision Paid Time off and holiday pay Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas. Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job. Â

At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER. PALFINGER is seeking an experienced Service Support Specialist to join our Oklahoma City manufacturing facility. The Service Support Specialist support the efforts designated day to day operations of Company's Service department. This position reports to the Service Manager. Your Responsibilities: * Serve as the first point of contact for internal and external service inquiries. * Answer incoming calls, return missed calls and voicemails in a timely manner. * Assign service / parts requests to the right department. * Provide assistance to the spare parts and service department. * Enter parts and service request in the CRM system. Keeping track of service activities / requests in CRM. * Follow up with dealers and service centers. * Complete weekly and month-end reports as well as other duties assigned. Your Qualifications: * High school diploma or equivalent (GED) required. * 2+ years of customer service or administrative support role, preferably in a manufacturing environment. * This role requires strong communication skills, attention to detail, and a proactive approach to customer care and internal coordination. * Experience with Service Billing, including adding labor hours for invoicing. * Solid organizational and time management skills. * Proficient in MS Office products, ability to learn new software packages * SAP knowledge is preferred, experience with CRM or service management systems is a plus. What We Offer * Competitive compensation. * 401(k) with Company match. * Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered. * Paid Company holidays and paid Personal Time Off (PTO). * Opportunity for continuous learning and career growth. Are you interested in the position and still have questions? Please do not hesitate to contact us. Apply with registration Terri Boone Talent Acquisition Specialist

Job Description Provides support to staff in Crisis Unit. May include assisting with groups, monitoring unit for safety, paperwork, cooking and cleaning. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Assists nurses with various group/individual activities, including set up and clean up Listens and responds effectively to consumers, reports observations to nurse for progress notes, assists and completes paperwork for various duties. Applies knowledge to identify issues and internal problems Maintains contact with consumers as required to coordinate activities on unit Participates in recreational activities while ensuring safety for staff and high-risk consumer population Demonstrates awareness in high-risk environment; follows detailed procedures and maintains contact (at times 1:1) for high risk consumers Assists team members in verbal and physical interventions to ensure safety of consumers Assists in basic cooking and cleaning for program needs (if applicable) Monitors supplies and coordinates or makes purchases to assure necessary items are available including games, supplies, refreshments, etc Participates in ongoing in-service education as required Attends staff meetings, workshops, and seminars as required Executes a wide variety of tasks and changes focus quickly as demands change Supports and assists with the facilitation of Care Plans for consumers Performs other duties as required QUALIFICATIONS High School Diploma or equivalent General skill in exercising independent judgment, tact, patience, and understanding; Availability to work flexible hours Experience working with adults with mental illness in a community setting and/or community mental health agency preferred PHYSICAL REQUIREMENTS Must have the ability to stand or sit for long periods of time Must have the ability to lift, push, or pull a minimum of 50 pounds Ability to travel approximately 10% of the time Ability to use telephone, PC, fax machine, copy machine, and printer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Red Rock Behavioral Health Services does not discriminate based on race, color, national origin, religion, gender, gender identity, age, marital/familial status, sexual orientation, or disability.

Job Description This role supports an enterprise IT infrastructure planning and management system used for processing IT requirements, infrastructure funding requests, portfolio management, cable plant documentation, and geospatial-layer data. The position provides Tier II technical support, troubleshooting, documentation, testing, and collaboration with software engineering teams to ensure system stability and user satisfaction. The system operates on an Oracle and Microsoft .NET Framework (4.8) architecture. The Tier II Help Desk Technician serves as the escalation point for user inquiries, technical issues, and defect identification. Responsibilities include system sustainment, issue triage, work order creation, software testing, and coordination with Tier I and engineering teams. Primary Responsibilities Respond to and resolve Tier II support inquiries promptly and professionally. Create and manage customer work orders within the enterprise web application. Provide advanced technical assistance via phone, email, and collaboration tools. Coordinate with Tier I support and software engineering teams to identify issues and escalate defects. Prioritize and respond immediately to high-priority or VIP support requests. Build and maintain positive working relationships with end users to understand support needs. Diagnose, research, and resolve complex software and hardware issues. Perform end-user testing of software releases/builds and log defects in Azure DevOps (ADO). Document, track, and monitor issues to ensure timely and accurate resolution. Collaborate with Help Desk leadership to meet support metrics and customer requirements. Provide guidance and mentorship to Tier I help desk personnel. Identify and communicate potential risks affecting users or the software environment. Maintain current knowledge of emerging IT tools, technologies, and support practices. Required Skills & Qualifications Demonstrated exceptional customer service capabilities. Strong commitment to high-quality user support. Excellent verbal and written communication skills across phone, email, and chat channels. Broad understanding of IT networks, systems technologies, troubleshooting methodologies, and support processes. Proven ability to diagnose and resolve complex technical issues. Preferred Qualifications Bachelor's degree in computer science or equivalent combination of education and experience. 3+ years Help Desk or technical support experience. 3+ years customer service experience, preferably in a call center or enterprise environment. 3+ years' experience in the IT field. 2+ years' experience performing user software testing. Active DoD Secret Clearance Proficiency with: Azure DevOps (ADO) Ticketing/support systems VPN technologies Microsoft 365 Suite Windows 11 Microsoft Teams Laptop provisioning/support tools Powered by JazzHR JiKFgutzEH

For a description, see file at: ************ okbu. edu/hr/job-forms/tech-support-specialist. pdf

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military