Support Specialist Jobs in Neenah, WI

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User Support Specialist Audio Visual
Your Move Green Bay
Support Specialist Job 33 miles from Neenah
St. Norbert College is hiring a User Support Specialist for Audio/Visual in De Pere, Wisconsin. St. Norbert College (SNC), a nationally-ranked, private, Catholic, liberal arts college is seeking a User Support Specialist - Audio/Visual. This position provides quality and timely first-line technical support of audio/video equipment, computers, and mobile devices throughout the college. They respond to technical issues and provide documentation and training on how to use college-owned equipment. This position also serves as a liaison between Information Technology Services (ITS) and Athletics and assists with supporting digital signage, scoreboards, and time clocks; acting as a resource for Athletics and vendors for installation, service, and support issues. The User Support Specialist - Audio/Visual collaborates with members of the ITS division, User Support, Academic Technology, and other stakeholders to design and maintain effective technology-enabled teaching and learning environments. In addition, they coordinate and supervise contracted work for all campus A/V installations and maintain a detailed inventory of campus-wide AV. This position requires strong technical expertise, broad user technical support experience, and a firm commitment to providing exceptional customer service. Specific responsibilities: AV System Design, Implementation & Support (30%) Assist in designing, evaluating, and implementing AV systems and technology-enabled spaces across campus. Develop and maintain standards for AV room designs, technical drawings, and asset inventories. Plan and support the learning space refresh program and administer remote monitoring tools. Research and recommend emerging technologies to enhance teaching and learning, and assist with pilot projects. Create and maintain technical support documentation and training materials, and deliver individual/group training sessions. Build and maintain relationships with AV vendors. Classroom & Event Technology Support (30%) Provide technical support for classroom and conference space AV systems, including installation and operation of media equipment (projectors, speakers, TVs, cameras). Troubleshoot issues related to video, sound, and control systems, and ensure equipment readiness for events. Prepare and manage livestream events (Zoom, YouTube), including licensing and troubleshooting AV streaming or conferencing issues. Assess and recommend solutions for AV, web streaming, and video conferencing needs. Digital Signage & Athletics Streaming (20%) Support installation, maintenance, and troubleshooting of digital signage systems for displaying event information, videos, and marketing messages. Assist with Athletics streaming solutions and recommend improvements. Service Desk Support & IT Operations (20%) Provide backup support for the Service Desk, managing incoming tickets, troubleshooting hardware/software issues, and performing account administration (password resets, user permissions, file restoration). Perform routine system maintenance, test new releases, and create system outage notifications. Supervise student workers, coordinate contracted services, and stay updated on industry trends. Supervision Exercised Over: 1-2 student workers Required Minimum Qualifications: Education - Bachelor's degree in IT, Computer Science, Business Administration, or a related field. Experience - 3-5 years in AV, IT, or technical support, preferably in academia. Supporting faculty and students, video conferencing, streaming, and learning space design. Troubleshooting AV systems and working with Extron software (certification is a plus). Familiarity with AV documentation, wiring diagrams, and blueprints. Certifications (Preferred) - CTS-D, CTS-I, Extron Control Professional, Microsoft MCSE, Apple, CompTIA. Technical Knowledge - Expertise in HD systems, IP streaming, and transport protocols. Proficiency with computer hardware, IP networking, and video streaming. Skills - Customer service commitment. Strong analytical, problem-solving, and prioritization abilities. Exceptional communication and interpersonal skills. Collaboration in team settings and independent work. Meticulous documentation and follow-up. Other - Demonstrated commitment to diversity in an academic or workplace setting. Benefits package: The College offers an outstanding benefits package including health, dental, vision and life insurance; retirement plan; paid time-off and tuition waiver. For more information, please visit: **************************************** Application instructions: Applications received by January 1, 2025 will be ensured full consideration. However, applications will continue to be accepted until the position has been filled. A cover letter and resume are required with your application. St. Norbert College (SNC), a Catholic, Norbertine and Liberal Arts College provides an educational environment that fosters intellectual, spiritual and personal development. As the only Norbertine institution of higher learning in the world, our roots, traditions, and commitments create a unique and enriching educational experience for our students. At SNC, our commitment to communio - the Norbertine ideal of a community united as one - is grounded in the principles of dignity, truth and justice. Consistent with these principles, St. Norbert is proud to provide equal employment opportunities to all employees and applicants for employment. We seek those who will embrace our mission and commitment to building a vibrant, diverse and spiritually engaged community (************************************************ Exempt Scheduled Weekly Hours: 40 The duties and responsibilities listed in this are intended to describe the general nature and level of work that may be performed. The omission of specific statements of duties does not exclude them from the job if work is similar, related or a logical assignment to the job. Percentage of time may vary widely depending on the needs of the position during any particular time period. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. About Us St. Norbert College, a Catholic institution rooted in the Norbertine tradition, welcomes applications from members of all backgrounds and faith traditions. The College's mission emphasizes the Norbertine vision of community and includes providing “an educational environment that fosters intellectual, spiritual and personal development.” We seek those who will contribute to our mission and support our commitment to building a vibrant, diverse and spiritually engaged community (************************************************ St. Norbert College is an equal opportunity employer and is committed to enhancing the diversity of our people, ideas and talents. We welcome individuals with diverse experiences, backgrounds, and skills to join our college community in our pursuit of inclusion and excellence. Applications from members of underrepresented groups are strongly encouraged (*************************************** Notice: If you are a Current Employee or Student, please log into Workday to search for and apply to jobs using the Career application 'Find Jobs' report. Your application, if submitted using this portal, cannot be moved forward.
$36k-64k yearly est. 13d ago
Practice Support Associate
Thrivent 4.4
Support Specialist Job 33 miles from Neenah
Third Coast Wealth Advisors is an independent financial services practice of Thrivent Financial. We take a broad-based approach to helping our members achieve multiple financial goals. Third Coast Wealth Advisors helps our members analyze their current situation, develop in-depth financial programs, and help them implement an integrated financial strategy. Thrivent is a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our clients. As the nation's largest fraternal benefit society, we're here solely to help others. We help every day through the financial solutions we offer, the member activities we support, and the resources we provide to the Lutheran community and nonprofit organizations. Thrivent Investment Management Inc. is a FINRA and SIPC member and a wholly owned subsidiary of Thrivent Financial for Lutherans. Position summary: This position provides administrative support to Third Coast Wealth Advisors. This position serves as a resource to Financial Professionals and client/members in handling, researching and communicating inquiries regarding their accounts and supports the daily operations of the practice, including, but not limited to: answering the phones, meeting/greeting members, handling/distributing postal mail and practice email, ordering supplies, utilizing Thrivent Financial computer systems and programs in support of client relations, supports securities and insurance related tasks and other administrative tasks as assigned. The Practice Support Associate reports to and is employed by Third Coast Wealth Advisors. Position Roles/Responsibilities/Accountabilities Research inquiries regarding client accounts Provides fund values and answers other securities (including, if appropriately licensed, variable insurance and annuities) product-related questions and/or questions related to investment advisory services Performs routine administrative duties such as maintaining office supplies and processing mail Handles incoming telephone calls to Third Coast Wealth Advisors and responds to requests for information Prepares or coordinates the preparation of routine correspondence, reports, and special projects typically of a routine nature Supports projects, administration of various programs, and processing functions as needed Drives client/member facing activity in the practice by scheduling meetings with client/members on behalf of the practice's Financial Representatives Updates the contact management system with client/member contact and preference information Assists Financial advisors in the preparation and follow up for the client/member meetings Collaborates with financial associates to assist client with product changes Participates and drives marketing services including direct-mail, fraternal activities, seminars, meetings Verbal or written communications with prospective or existing customers regarding financial matters Conducting substantive research or information gathering that will be used with making securities product recommendations or providing investment advice (e.g. conducting due diligence, etc.) Obtaining customer financial information Accepting and/or entering securities trade orders from customers, including unsolicited trade orders (if properly licensed) Explain, discuss or interpret insurance coverage; analyze exposures or contracts Indicate to customer that requested coverage is or will be bound or issued Issue certificates of insurance, endorsements, binders, commitments, or insurance contracts Support questions and transactions with variable insurance and annuities products, if appropriately licensed Additional responsibilities may be assigned in accordance with licensure and business needs Manually enter information provided by the financial advisor into electronic application systems and email, lock sign or submit. Note CAN NOT be listed as the servicing representative AND need to note their FR is selling agent within the rep questionnaire. Position Qualifications Insurance and securities licensing is required: Securities registered (series 7 & 66 or 6 & 63) or be willing to do so within 120 days of hire/contract. Appropriately insurance licensed/appointed for sale of all life/health and variable products Must be insurance licensed/appointed Must be securities registered and insurance licensed/appointed in all states in which they are performing activities requiring licensing and registration. Must be willing to complete the appropriate Long-Term Care training required in the states in which support work would be conducted. If work on variable insurance or annuities is conducted, must be appropriately licensed/appointed and registered for variable products. Demonstrated customer service orientation/experience, 2+ years preferred Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint) or ability to learn Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions Ability to maintain integrity of sensitive/confidential information Basic understanding of the sponsoring financial advisor. Our products and services, and Thrivent Financial Previous administrative/secretarial experience desired Competencies Planning/Organizing Customer Focus Communication Interpersonal Skills Teamwork and Collaboration Adaptability/Flexibility External/Internal Dependencies Must be able to work with all roles of the Third Coast Wealth Advisors Must be able to represent the organization in work with external clients Must be able to cultivate and maintain relationships with outside organizations As part of Great Lakes Advisor Group recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the process. Fingerprints will be required as part of FINRA registration process for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records. All persons with securities registrations are subject to TIMI's Outside Securities Accounts Policy which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI
$42k-58k yearly est. 15d ago
Manufacturing Operations Support Specialist
Recycled Plastics Industries
Support Specialist Job 33 miles from Neenah
The operations specialist's responsibilities include managing inventory (minor raws and FG), maintaining data in the ERP system, scheduling, managing outbound freight, and working with the CSR and operations team to ensure a smooth flow of information aimed at improving operational efficiency and customer expectations. Essential Duties and Responsibilities: Assist Managers in day-to-day coordination and management of business activities. Coordinate and manage project tasks to ensure project delivery within allotted budget and timelines. Generate weekly reports used by Operations team. Create and maintain clear and accurate operations documents/procedures for reference purposes. Assist with generating documentation for shipping, work orders, and purchase orders. Daily responsibility for the production schedule to ensure customer needs are met and operational efficiency is maximized. Track minor raw materials and work with Purchasing Manager to ensure PO's are placed timely. Maintain Bills of Material in ERP system. Handle all freight quotes and outbound shipments through collaboration with CSR Perform other duties as assigned. Qualifications, Education and Experience: Associate degree or higher in Business Management or related field 3+ years of administrative or operations coordination experience in a manufacturing environment Preferred experience in Inventory Management and Production scheduling with an ERP system Knowledge of business and management principles in a manufacturing environment (scheduling, project management, data management, shipping documentation) Knowledge of purchasing, productivity, demand creation, and inventory control processes Analytical and problem-solving skills Proficient with analyzing data to create reports as well as communicate at all levels of the organization relevant information and knowledge related to data analyzed Strong written and oral communication skills Excellent organizational skills Able to work autonomously as well as within a team environment Treat people with respect Flexibility in working different shift schedules to include occasional weekends. MS Office Suite and ERP software proficient Ability to think strategically and tactically (detail-oriented) Knowledge of LEAN and High-Performance Work Teams/Self Directed Work Team is preferred Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 50 pounds at times. Personal protective equipment (PPE) including safety glasses, hearing protection and safety shoes are required in the work area of the facility. Equal Employment Opportunity: RPI Lumber is an equal opportunity employer. RPI Lumber evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Reasonable Accommodations: RPI Lumber is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please let us know the nature of your request along with your contact information. Recycled Plastics Industries offers additional benefits: Medical and Prescription Drug coverage Dental and Vision Life and Disability Paid Holidays Paid Time Off About Recycled Plastics Industries: RPI, LLC (Located in Green Bay, WI) and Highwood USA (Located in Tamaqua and Hazelton, PA) is a part of Premier Outdoor Living, an entrepreneurial manufacturer serving the outdoor furniture market with unique synthetic wood products. The company has grown each year and continues to increase both its revenues and workforce.
$35k-58k yearly est. 12d ago
Firearms Specialist
Fleet Farms 4.7
Support Specialist Job 33 miles from Neenah
Are you friendly and self-motivated? Do you enjoy being a subject matter expert and helping others? Do you have a solid knowledge and passion for firearms? If so, this is the perfect role for you! The Firearms Specialist is the in-store expert for all things related to Firearms and ammunition sales. The role will fully serve the customer base by connecting with them, assessing their needs, recommending products, and encouraging the sale. Job duties: Educate customers on firearm functionality, including breaking down a firearm and teaching customers how all of the parts function and work together. Teach and train customers how to safely use firearms. Communicate politically neutral when working and conversing with customers. Complete all local/state/federal paperwork required for the sale of firearms. Assist customers with finding and ordering product. Understand and operate both the Point of Sale and DNR licensing system. Knowledge of sporting goods electronics, including GPS Units, fish locators, and electronic navigational charts. Build planograms in Sport & Outdoor and understand the flow of the retail floor help meet the customer's needs. Receive merchandise and understand the return/service policies. Ensure federal, state, and local compliance to protect the store's FFL and adhere to company policy on the handling and inventory of firearms. Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives. Job Requirements: High School Diploma or GED preferred. Ability to work a flexible schedule, including days, nights, weekends, and holidays is required. Team Members who handle or sell firearms must be 18 years of age or older, be able to possess a firearm under the Gun Control Act 18 USC 922(g), pass a background check, be trained on firearms sales and safety, and must comply with all applicable state, federal, and local laws and regulations with respect to the sale, storage, and safe handling of firearms. 1-2 years of previous firearm sales or related experience is preferred. Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.
$26k-33k yearly est. 12d ago
IT Support Analyst I
TIDI Products 4.2
Support Specialist Job In Neenah, WI
We are hiring an IT Support Analyst I! will be onsite in our Neenah, WI facility. The IT Support Analyst will provide front-line primary technical support to end users across the enterprise on technical issues and problems relating to IT services (including hardware, software applications and peripherals). Support will be provided in person deskside and remote by phone, email and chat. The IT Support Analyst is responsible for responding to, documenting, resolving and escalating service tickets in a timely manner according to SLA. The Support Analyst will perform pattern and root cause analysis, develop checklists and knowledgebase for typical problems and recommend procedures and controls for problem prevention. This position will support multiple computing platforms. Essential responsibilities: * Provide exceptional customer service in person, via phone, chat and email as appropriate * Troubleshoot and make knowledge-based decisions to resolve typical support requests for laptops, desktops, tablets, printers, smart phones, peripherals and associated software and applications. * Install and configure operating system software and associated applications. * Perform new user administration duties * Perform back-up/restore procedures per defined processes. * Establish and revise procedures. * Perform preventative maintenance including repairs and upgrades on company technology. * Create and maintain internal IT process documentation * Create and maintain knowledge base articles for use by associates * Maintain documentation for network, servers and standard Operations processes. * Serves as a "backup" for other Operations team members. * Seeks cross-training in areas outside expertise. Extends expertise by learning IT Support Analyst III and IV responsibilities. * Monitors servers, applications, network and other event logs daily and responds appropriately to presented situations. * Frequently relies on skill and judgement to respond or escalate events. * Performs SCCM and manual server patching. Application of judgement and decision making is needed to respond to system messages. * Excellent verbal and written skills. * Excellent problem-solving skills. * Perform work on IT projects * Provides after-hours coverage following on call rotation. * Conduct training on processes for IT staff and end users. * Perform other duties as assigned. CORE VALUES & GUIDING PRINCIPLES: * Understands internal and external customers * Assure a safe work environment * Encourage individual development * Demonstrates teamwork and flexibility/adaptability * Demonstrates honesty * Keep our commitments * Think systemically and ensure constancy of purpose * Lead with humility and respect every individual * Focus on process, embrace scientific thinking, flow and pull value, assure quality at the source and seek perfection Qualifications: * Bachelor's degree in computer technology related field preferred. * Technical certifications in Windows 10, O365, Exchange and SCCM preferred. * 2 years' experience in a helpdesk, deskside support environment. * Basic knowledge of modern operating systems (Windows 10, Server 2016, Server 2019 as well as former operating systems). * Hardware deployment, troubleshooting and upgrade on client hardware (Lenovo and HP), Zebra printers, scanners, fork-lift terminals in multiple platforms. * Configuration and deployment experience in SCCM * Basic knowledge of Microsoft Office 365 platform * Project Management experience as a contributor * Ability to apply system knowledge to independently resolve intermediate level technical issues. Refers more complex issues to higher-level staff * Excellent computer hardware/software problem solving skills. * Excellent oral and written communication skills. * Excellent organizational and time management skills. At TIDI Products we are committed to offering a comprehensive employee benefits program than help our employees stay healthy, feel secure and maintain a work/life balance. About TIDI Products… TIDI Products is a market leading manufacturing of disposable infection prevention products and patient safety products, headquartered in Neenah, WI. We have manufacturing and distribution facilities in Neenah, WI, Ontario, CA, Tijuana, MX and Changshu, CN. TIDI provides best in class products and service to major healthcare products distributors and users worldwide. We Support Care Givers and Protect Patients!! Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ********************* or call ************ x 4044. Equal Opportunity Employer TIDI Products is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, family status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
$39k-56k yearly est. 3d ago
Support Specialist
Jewelers Mutual Group 3.8
Support Specialist Job In Neenah, WI
The Support Specialist plays a vital role in ensuring efficient client support and agency operations. This position involves handling client inquiries, managing correspondence, and providing essential administrative support to the agency. The Support Specialist works primarily on an hourly basis, with flexible shifts and occasional overtime. WHY Jewelers Mutual: We are a financially secure, exceptionally positioned, and intellectually curious company driven by our core values of Agility, Accountability and Relevancy! We continue to raise the tide of the jewelry industry we've served since 1913 through our innovative people, our unyielding customer commitment, and evolution of our products and services to be the most trusted advisor to all we serve. With a generous benefits package, office locations throughout the United States, and a mantra of “making your mark today”, consider evolving your career and shining bright with Jewelers Mutual Group! Essential Duties and Responsibilities include the following. Other duties may be assigned. Answer incoming calls and assist clients and prospects with inquiries, policy clarifications, and general support, directing requests to the appropriate staff member as needed Monitor and manage the agency inbox and physical mail, distributing correspondence promptly to relevant team members Assist with agency download, tracking and verifying the accuracy of policies and endorsements, creating and distributing Certificates of Insurance (COIs), and fulfilling other agency-related tasks as needed Support general data entry, filing, and scanning needs Collaborate with the team to maintain organized documentation and records of client interactions and transactions Contribute to improving customer service processes and procedures to enhance client satisfaction Perform additional administrative duties as assigned by supervisors to support agency operations effectively To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Leadership Responsibilities None Qualifications High school diploma or equivalent; additional education or certification is a plus Previous experience in customer service, administrative support, or related fields is preferred Excellent verbal and written communication skills, with a customer-focused attitude Strong organizational skills and attention to detail to handle multiple tasks efficiently Proficiency in basic computer applications and willingness to learn agency-specific software Ability to work independently and collaboratively within a team environment Availability to work primarily on an hourly basis with flexibility based on workload demands Licensing in insurance is not required but considered a plus Certificates, Licenses, Registrations None Physical Requirements Prolonged periods sitting at a desk and working on a computer. Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.
$33k-41k yearly est. 60d+ ago
Technical Support Specialist
MGF Brand
Support Specialist Job 39 miles from Neenah
At Masters Gallery Foods, enhancing the lives of those we influence, whether our employees, our partners or individuals in our communities, is something we strive to do every day. After all, we believe a positive impact is something to be proud of, and is the foundation for everything we do. If you're looking for an opportunity to be empowered to be the best you can be at work or at home, you've come to the right place. We offer a cooperative culture that is rich in ongoing career development and rooted in collaboration. Masters Gallery Foods is proudly based in Wisconsin, and delivers the highest quality cheese products to our partners and customers. You will be supported and encouraged to make a difference, and your dedication and passion is acknowledged and appreciated. If you want to make a change and start where you can grow, you can at Masters Gallery Foods. Join us! Technical Support Specialist Plymouth, WI (On- Site) Responsible for investigating and resolving computer software, hardware, or telecommunications equipment issues that may occur within the network infrastructure, RF System, or Cisco IP Phone system. Also, assist the Network Services Team in the installation, maintenance, and inventory of computer hardware and software. Install, maintain, and track inventory of computer hardware and software, including PCs, printers, copiers, RF devices, UKG/Workforce Ready Time and Attendance clocks, VoIP phones, and Smartphones. Set up and maintain new employee accounts in Active Directory and other user databases. Perform the functions of a Help Desk Technician solving end user's computer hardware and software issues. Provide hardware and software training to end users. Create and maintain software and deployment documentation for end users and IT staff. Process decommissions of outdated hardware following proper policy and procedures. Serve as backup for the IT Network Team. Create and maintain Help Desk Tickets and knowledgebase articles. Maintain Cisco IP telephone system. Perform miscellaneous projects as assigned by the Director of IT Infrastructure, Vice President - Information Technology, Chief Financial Officer, or the President & CEO. Important Note: We understand the holidays are a busy time! If selected for an interview, please know that interviews may need to be conducted after the holiday season to accommodate schedules and ensure a smooth process for everyone. What You Can Offer Associate Degree in Information Technology, related field, or equivalent experience. One year of technical support or related experience is preferred. Requires a high degree of confidentiality. Extensive knowledge of PC hardware. Extensive knowledge of Microsoft Windows Operating Systems. Knowledge of Microsoft Office products, including Outlook, Word, Excel, PowerPoint, and Access. Knowledge of PC networking, TCP/IP concepts, configuration, and use. Knowledge of Device Management systems such as SCCM, Kace, etc. Excellent troubleshooting skills. Knowledge and use of video conference software including, but not limited to, Zoom, Teams and WebEx. Ability to work independently and prioritize projects. Excellent oral and written communication skills. Ability to work with end users in a courteous, patient, and professional manner. What Masters Gallery Foods Can Offer You We're a company built on many values, among them are passion, integrity, and people, which means if you join Masters Gallery, you'll join a team brought together by enthusiasm, trust, and dedication. Beyond our commitment to offering exceptional products and customer service, Masters Gallery is committed to career development, inclusion, flexibility, and fun at work. To uphold those values, Masters Gallery Foods provides: A generous benefits package (health, dental, vision, disability, life insurance, critical illness, accident coverage, 401(k) with company match, and more) Vacation Time Off (service-based paid time off and 10 paid holidays) Center for Health and Wellness - Free to employees and their dependents Incentives and incentive programs (such as tuition reimbursement, student loan forgiveness, subsidized fitness programs, cell phone discount programs, employee assistance program, AAA, and more) Opportunities to give back to the community (drives, activities, matched donations, and more) Green sustainability initiatives Continuous improvement initiatives - technology driven Training and development programs Cheese Store, free popcorn, hot beverages, and filtered Culligan water Listen to Sirius XM Radio while you work! Continuous communication with Employees - Company App Opportunities to give feedback and suggestions in a judgement-free zone Numerous fun activities throughout the year (potlucks, company picnics, holiday party and more) Masters Gallery is an Affirmative Action and Equal Opportunity Employer. We encourage all qualified applicants to apply regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
$36k-61k yearly est. 13d ago
Parts and Technical Support Specialist
Pneumatic Scale Angelus
Support Specialist Job 33 miles from Neenah
About Us: BW Converting Solutions is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies - Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies and Northern Engraving and Machine. These industry leaders offer trusted brands and innovative technologies in the design, manufacture, and service of high-performance converting and packaging machinery for the tissue, nonwovens, hygiene, bag-converting, mailing, and printing industries. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world. Job Description: As an Internal Aftermarket Support Team Member with BW Converting Solutions, you would play a pivotal role in ensuring seamless customer service by identifying, sourcing, and recommending solutions for parts inquiries. This includes conducting technical research, collaborating with suppliers for substitute items, reviewing blueprints, and generating spare parts lists to meet customer needs efficiently. Your expertise will also support pricing analysis and procurement, ensuring customers receive accurate and timely assistance with their orders. Job Responsibilities: • Assist the Customer Service department by conducting technical research to resolve complex inquiries. • Maintain and update pricing information while providing detailed cost analysis. • Generate spare parts lists to support customer and internal needs. • Act as a liaison with the purchasing team to facilitate procurement processes. • Develop replacement part upgrade proposals to enhance customer offerings. • Oversee part order procurement and ensure accurate and timely shipment to customers. • Monitor safety stock levels to prevent shortages and maintain inventory readiness. • Serve as a back-up for the parts sales and customer service teams to ensure smooth operations. • Review and interpret blueprint drawings to support technical decision-making and parts identification. Education and Experience Requirements: • High school diploma or equivalent required • Associate's degree in an engineering field or related work experience • 5+ years of experience • AutoCad or Solidworks experience required • Experience in Bill of Materials required • Must have excellent communication, organization and time management skills #LI-MG2 At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify. Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments. Company: Paper Converting Machine Company
$36k-62k yearly est. 12d ago
Recovery Support Specialist (Wisconsin Resource Center)
State of Wisconsin
Support Specialist Job 12 miles from Neenah
As the Recovery Support Specialist, you will function independently, acting as a bridge between staff and residents, and between residents and the community. You will provide insight and communication designed to meet individuals where they are and enhance their understanding of issues which may be detrimental to their future success. You will lead by example, demonstrating and emphasizing the value of all persons; employing trauma-informed care and recovery principles and philosophy in all interactions and offering encouragement and motivation based on the individual's interests and goals. Additional duties include: * Collaborating with WRC staff to facilitate opportunities for residents to participate in recovery programming. * Helping to create and provide peer support opportunities to WRC residents. * Enhancing and broadening staff understanding of resident perspective through education/training and committee participation. Salary Information The starting pay is $27.50 to $32.00 per hour (approximately $57,200 to $66,500 per year), plus excellent benefits. A 12-month probationary period is required. Pay for current or former state employees is set based upon the rules that apply to compensation for the applicable transaction. This position is classified as a Human Services Program Coordinator and is in pay schedule and range 07/04. Job Details All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled. All appointees will be required to receive a TB test, which will be administered by WRC or medical personnel approved by the facility within 30 days of the start date. DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire. Qualifications Minimally qualified applicants will have all of the following: * Experience teaching or training others through self-help, peer support, recovery or incarceration. * Experience working with justice-involved individuals (e.g., incarcerated, arrested and booked, paroled, on probation, etc.). * Experience interpreting and applying Trauma Informed Care principles. Well-qualified applicants will also have one or more of the following. * Experience coordinating peer support related to mental health recovery. * Experience working in a multi-disciplinary team (e.g., medical, social work, psychology, etc.). * Experience working in a secure facility. * Successful completion of the State of Wisconsin Certified Peer Specialist training. Your letter of qualifications is limited to 1 (one) page. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here. How To Apply Applying is easy! Click "Apply for Job" to start your application process. Sign into your account or create an account before applying for the job. Follow the steps outlined in the application process to submit your application. Helpful Information: * Once your application is submitted, no changes are allowed. Click "Save" to allow changes to your application as needed before submitting by the deadline. * You may want to save a copy of the job posting for referencing after the deadline. * Submitted materials will be evaluated by a panel of job experts according to the qualifications above. * Please monitor your email for communications related to this position. * Current or former permanent, classified, state employees must complete the online application process to be considered. * If viewing through an external site, please apply directly at Wisc.Jobs. * For technical assistance and general information, please see Frequently Asked Questions. For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact ***********************************. DHS is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans are encouraged to apply. For complete information on Veterans' hiring programs with the WI Department of Veteran's Affairs, click here. Deadline to Apply The deadline to apply is January 16, 2024, at 11:59pm. Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am - 4:30 pm. Late or incomplete applications will not be accepted.
$57.2k-66.5k yearly 9d ago
Maintenance Support
Part-Time Dock Worker/Forklift Operator
Support Specialist Job In Neenah, WI
Stable and growing organization Competitive weekly pay Overtime after 40 hours Professional, positive and people-centered work environment Modern facilities 401(k) plan, Company Match Responsibilities Maintenance Support is responsible for assisting the Maintenance Shop with day-to-day maintenance and upkeep including Building and Grounds Maintenance. Painting Sweeping and Emptying Trash cans Assisting with Part Department Stocking Organizing Shipping and Receiving Building and grounds maintenance Maintaining building cleanliness and organization Qualifications 18 years of age Basic math skills Fluent in English Able to pass a drug screen Legally eligible to work in the United States Benefits Stable and growing organization Competitive weekly pay Overtime after 40 hours Professional, positive and people-centered work environment Modern facilities 401(k) plan, Company Match
$35k-49k yearly est. 12d ago
Tech support
Global Channel Management
Support Specialist Job In Neenah, WI
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Key responsibilities include: Educate clients regarding equipment and services Provide direction for assistance Qualify and process new sales Opportunities Process Service Requests for equipment repair High school diploma or equivalent. Exhibit proficiency in e-mail and Internet. Proven organizational skills. Strong track record in the area of client service. Flexible to work anytime between the hours of 7AM-7PM Mon-Fri Skills Cisco/CompTIA/Microsoft Certification or equivalent Computer Science Degree preferred Call Center experience preferred. High school diploma or equivalent. Bilingual: French/French Canadian preferred Additional Information $13/hr 3 months
$13 hourly 60d+ ago
Support Services Specialist
Thedacare 4.4
Support Specialist Job 8 miles from Neenah
Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you're interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare. Benefits, with a whole-person approach to wellness - * Lifestyle Engagement * e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support * Access & Affordability * e.g. minimal or zero copays, team member cost sharing premiums, daycare About ThedaCare! Summary : The Support Services Specialist works collaboratively with all interdisciplinary staff internal to ThedaCare and also external organizations supporting timely, cost effective, and efficient management of resident/patient care. Contributes to facility compliance with CMS regulations regarding admissions and discharges, promptly initiating discharge planning upon time of admission, and ensuring a successful transition to next level of care or home. Enhances the patient experience by coordinating and navigating a seamless connection to outside providers, arranging for visits, and procuring transportation. The communication between the resident/patient, involved caregiver, and the clinical and payer teams must be continuous, and the support services specialist assists in facilitating this communication. Job Description: KEY ACCOUNTABILITIES: 1. Coordinates resident/patient appointments with outside providers, establishes a primary care provider if the resident/patient does not yet have primary care established, arranges transportation to and from appointments, arranges for payment, notifies legal representatives of appointments and transport plans or needs, sets up travel companions as needed, and prepares clinical paperwork needed for appointments. 2. Meets new patients/residents and/or interdisciplinary team within 72 hours of admission to screen and/or collaborate to gain understanding of clinical and social discharge needs, begin the discharge planning process, document findings in the medical record, and enable the CMS-required interdisciplinary care planning process to begin. 3. Supports the resident/patient right to be informed by communicating and explaining CMS notices, regulatory communications, and required facility documents. 4. Maintains up to date repository of community resources, eligibility, and contact instructions. Assists resident/patient with necessary applications for community program services reducing social determinants' burden on health and well-being. 5. Faxes discharge summary and recapulation of stay to post-discharge providers to allow for continuum of care and meet discharge requirements established by CMS. 6. Completes post-discharge follow-up calls and/or visits to identify any need for continued case management and meet discharge requirements established by CMS. 7. Processes the completed admission and/or referral packets, dispersing paperwork to appropriate departments and community services to maintain compliance and contribute to collaborative planning of care and needs. Specific to Post Acute Services: 8. Serves as the chairperson for the facility emergency preparedness committee. Participates with the county and ThedaCare teams, coordinates safety meetings, and leads individual safety plan reviews. 9. Maintains complete and organized inventory of medical and personal supplies, places routine and special orders, processes invoices, tracks expiration dates, and maintains organized storage areas for medical, housekeeping, laundry, office supplies, and medical equipment. 10. Maintains daily nurse staffing posting with current worked hours and census to meet state and federal posting requirements. QUALIFICATIONS: • High school diploma or GED • Two years of experience in a skilled nursing facility or acute care setting • Completion of a state approved Social Work Designee course within six months of hire PHYSICAL DEMANDS: • Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance • Job classification is not routinely exposed to blood borne pathogens (blood or bodily fluids) while performing job duties WORK ENVIRONMENT: • Normally works in climate controlled office environment • Routine sitting with movement throughout office space • Possible exposure to communicable diseases and hazardous materials • Occasional contact with aggressive and or combative patients • Use of computers throughout the work day 40 hours per week. M-F 7:30a-4:30p No Weekends, No holidays. Scheduled Weekly Hours: 40 Scheduled FTE: 1 Location: ThedaCare Regional Medical Center - Appleton - Appleton,Wisconsin Overtime Exempt: No
$23k-29k yearly est. 19d ago
Knowledge Support Specialist
Riesterer & Schnell
Support Specialist Job 13 miles from Neenah
Job Details Hortonville - Hortonville, WIDescription A Knowledge Support Specialist is tasked with providing superior customer service and support to our clients. As a Knowledge Support Specialist you will share responsibilities with monitoring machine health, internal technical advisor for technicians, processing warranty, authoring service repair jobs, support customer Precision AG inquires, and handling overflow calls for Parts and Service. Training resource for employees. The specialist will work in close collaboration with various departments to ensure a cohesive and seamless customer experience. Essential Functions: Create/maintain service job codes and recommended additional services to customers. Strong knowledge of John Deere equipment/parts and related technologies. Process warranty claims including computation of charges and filing with correct manufacturing company in a timely manner, accurate manner. Develops and assists in implementing standardized warranty claim processes for all locations including expiring machine warranty, closing open warranty jobs, and over the counter parts. Monitors equipment records for extended and special warranties for expiration. Understands warranty regulations and is able to provide consultation and training to Service Managers. Monitoring incoming Expert Alerts/codes and contacts customer with diagnostic findings with keeping Service department informed. Monitor incoming calls to the Support Center and quickly and accurately resolve common data, digital and embedded solution questions and errors. Perform remote diagnostics using Remote Display Access (RDA). Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to team and exemplary customer service. Provide support to customers and technicians. Coordinates CCMS cases between technicians and John Deere CCMS factory support as needed. Maintains up to date technical knowledge of engine, hydraulics, and electrical systems and repair manuals schematics. Generates reports and completes other paperwork as requested. Participates in all company events in a positive manner. Participate in the after-hours program. Participate in training programs. Resolve customer issues related to aftermarket products and services. Respond to customer's phone calls with a sense of urgency, taking ownership of their needs, and providing a solution in a timely manner. Presents a positive, professional image in dress and conduct at all times. Provide technical expertise and hands-on skills to service John Deere equipment. All other duties as assigned. Qualifications 2+ years AG business preferred Demonstrate outstanding customer service and communication skills Highly experience computer skills Experience writing and speaking effectively to individuals and groups High School Diploma, GED, or equivalent experience Have experience in a support center or call center environment Pay attention to detail and maintain accuracy Understands the service software in the dealer business system and Deere systems. Provide independent and team-oriented work. Adapt flexibly to changing technologies and customer needs. Demonstrate self-motivation, drive, and attention to detail. Experience with mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment Ability to work full time Monday through Friday and some Saturdays Display strong organizational and time management skills Apply problem solving and analytical skills Valid and insurable driver's license Ability to handle customer complaints and provide solutions
$31k-46k yearly est. 26d ago
Partner Support Specialist
Via Transportation, Inc. 4.2
Support Specialist Job 33 miles from Neenah
Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals. As a Partner Support Specialist, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions, and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs. **This is an in-person position with evening and weekend hours. You will be working from our office in Green Bay, WI, 4-5 days each week. The hourly range for this role is $18-20/hour** What You'll Do: Proactively manage daily operating plans based on real-time inputs from drivers, riders, and colleagues Collaborate with field operations teams to lead our response to live operational complications, and ensure our riders receive consistently excellent service. Act as the final decision-maker for escalated live support issues Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone, email and/or chat Research and compile reports to determine fraudulent activity and other requests in the system Effectively prioritize live operational issues and take action based on the information received Leverage knowledge of Via products and services to make ad hoc decisions with little guidance Who You Are: Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively Ownership mentality: take full responsibility for delivering great service to customers A great executor: you are detail-oriented and get the job done Proactive: able to think ahead and anticipate to prevent problems before they start An empathetic and effective communicator: you excel at active listening and collaboration Comfortable with ambiguity: make thoughtful choices between imperfect options Maintain a solution-oriented mindset: persistent, creative, and cool under pressure Observant and keen to improve: if something's not working, you come up with a better way An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams Compensation and Benefits Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Hourly Range: $18-20/hour We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. Founded in 2012, Via pioneered the TransitTech category by using new technologies to develop public mobility systems - optimizing networks of buses, shuttles, wheelchair accessible vehicles, school buses, autonomous vehicles, and electric vehicles around the globe. Building the world's most efficient, equitable, and sustainable transportation network for all passengers - including those with limited mobility, those without smartphones, and unbanked populations - Via works with its partners to lower the costs of public transit while providing transportation options that rival the convenience of a personal car while reducing environmental impact. At the intersection of transportation and technology, Via is a visionary market leader that combines software innovation with sophisticated service design and operational expertise to fundamentally improve the way the world moves, providing technology in 650 communities and more than 35 countries and counting. Ready to join the ride? Via is an equal opportunity employer.
$18-20 hourly 3d ago
Finance Support Specialist
Crossfire Group 4.5
Support Specialist Job 12 miles from Neenah
Our Client is seeking a Finance Support Specialist Associate to join their team in Appleton, WI, on a 9-12 month assignment. This role offers an opportunity to work in a dynamic environment, providing essential accounting and finance services to support our business objectives. This is a contract role currently budgeted for 9-12 months with the possibility of extension or direct hire with a pay rate of $19/hour (benefits available) Key Responsibilities: Process business transactions accurately and on time in areas such as accounts payable, accounts receivable, credit management, payroll, and more. Maintain and organize files, forms, and computer-based records in compliance with company policies. Provide exceptional customer service to internal and external stakeholders by addressing inquiries related to transaction processing. Conduct balancing and reconciliation procedures to ensure accurate recording of transactions. Assist in preparing reports for internal management and external stakeholders. Contribute to process improvement projects and help maintain standard work instructions.
$19 hourly 38d ago
Right of Way Specialist
ISG 4.7
Support Specialist Job 33 miles from Neenah
Full-time Description Imagine a commute powered by clean energy and pollution-free air. This future is now. Join our dynamic team at ISG as our Right of Way Specialist to make it happen. As a Right of Way Specialist, you will be an ISG Employee Owner working collaboratively with your fellow employee owners to develop creative solutions. In this role, you will work directly with Stephanie Merdan, Development Services Group Leader with support from our Telecom team, Leila Hussein, Business Unit Leader, and Matt Cherek, Telecommunications Practice Group Leader. You will also collaborate with a dedicated team of project managers, designers and business development specialists. ESSENTIAL DUTIES Negotiate with property owners, government entities, and utility companies to acquire properties or right of way access for a project Conduct research to determine ownership of properties or land rights Evaluate and analyze real estate documents such as deeds, maps, and titles to determine ownership and limitations that may affect right of way usage Coordinate and oversee appraisals and appraisal reports to ensure fair market value for properties acquired Prepare legal documentation, such as easements, deeds, and settlement agreements, to acquire or dispose of properties as needed Ensure compliance with federal, state, and local laws and regulations related to right of way acquisitions Manage project schedules, budgets and information from inception to completion Communicate with various stakeholders, including property owners, government officials, and legal counsel Provide excellent customer service to all stakeholders involved with a project QUALIFICATIONS Bachelor's degree in a relevant field (such as real estate, business, or law) or equivalent experience 2-5 years of experience in right of way acquisitions, real estate, or similar field Is currently a notary or ability to obtain notary certification Has electronic and remote online notary (e-notary and RON) authorizations is a plus Ability to draft legal descriptions and understand real estate contract language, preferred Excellent communication and negotiation skills Strong analytical, research and problem-solving skills Ability to multitask and manage multiple projects simultaneously Experience with land surveys, appraisals or legal documentation, preferred Proficient in Microsoft Office, particularly Word and Excel Demonstrated ability to multi-task, participate with a variety of team members on different projects at varying levels of development Willingness to travel ISG Employee Owner Benefits Medical, dental, and vision Paid time off, pro-rated amount available on your start date Paid holidays and paid volunteer time Paid parental leave Bi-annual profit sharing Employee Ownership Stock Plan (ESOP) 401K retirement plan Life insurance HSA and FSA options Bereavement leave Supplemental voluntary benefits Short term and long-term disability ABOUT ISG We are 100% owned by our employees! ISG's Employee Stock Ownership Plan (ESOP) allows for broader ownership, the ability to be directly connected to performance, and our culture of accountability and opportunism is amplified. Put simply, everyone works hard = everyone benefits, not just an elite group. We are focused on strengths, using those talents to guide personal development and team collaboration. We are involved in our communities and lead through empowerment. Firm growth is a direct reflection of the dedication, ingenuity, and hard work each ISG owner brings to the office and field every day. ISG's growth and sustainability are based on the unwavering belief that we need to grow for the betterment of our people and firm. We are entrepreneurial. We believe in having the right people onboard and being disciplined during good times and when faced with new challenges. And most importantly, we foster growth through positive mentorship and progressive ideas that lead to strategic, contextual based decisions. We believe that this unwavering commitment to our culture, clients, and dynamic qualities translates to better services for our partners, and that it will continue to guide ISG's future. Learn more about ISG at ********************* Interested in learning more about ISG? Follow us on LinkedIn, Instagram, YouTube, Facebook, and X. Salary Description $50,000-$150,000
$39k-64k yearly est. 60d+ ago
Behavioral Support Specialist
Agape of Appleton 3.7
Support Specialist Job 13 miles from Neenah
How do trees count?... Benefits: $0 premium health insurance options Low premium dental, vision, short-term disability, and life insurance plans Flex and health savings accounts 403(b) retirement plan Bonus opportunities Flexible scheduling Time and one-half for hours worked on recognized holidays. 1 week vacation and 6 PTO days in the first year Paid training and continuing education Room for growth within the company Fun, supportive, and diverse work environment Responsibilities: Display behavioral support using Behavioral Support Plans and Trauma Informed Care approaches. Provide caregiving duties (bathing, grooming, hygiene, dressing, toileting, community integration activities, companionship, and conversation with residents) Qualifications: Prior experience working with autistic individuals, aggressive behaviors, behavioral support plans, and trauma-informed care approaches is preferred but not required A strong passion for helping others with autism and intellectual and physical disabilities Be mentally and physically capable to assist participants based on their needs Must be at least 18 years of age Maintain a valid driver's license with excellent driving record Visa sponsorship is not offered for this position. Candidates must be legally authorized to work in the United States. Program: This is a program that loves to go on outings. Due to some behaviors, we are looking for someone that is calm and has a positive outlook. It is a duplex, and we have 1 participant (male) on each side. (The staffing is 1-on-1.) About Agape of Appleton: A non-profit human services agency providing residential support services to individuals with differing abilities Our Mission: Enrich the lives of our residents by assisting them with their day-to-day tasks. Agape of Appleton, Inc. is an Equal Opportunity/Affirmative Action employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, or national origin. Minorities, females, protected veterans, and individuals with disabilities are encouraged to apply. In accordance with the ADA, Agape will make reasonable accommodations to a qualified applicant (or existing employee) with a known physical or intellectual disability, unless the accommodation would impose an undue hardship according to ADA guidelines. Should you be chosen, employees are required to pass a pre-employment physical, TB test, and background checks. ...One, two, tree
$30k-41k yearly est. 16d ago
Specialist Donor Driver
Versiti 4.3
Support Specialist Job 40 miles from Neenah
Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle and transporting the mobile staff in a safe and efficient manner. Responsibilities Follows all DOT guidelines when operating full-size commercial van/Promaster, and safely transports staff, supplies, and equipment. Travels to other local collection sites, as determined by business need. Prepares collection site and performs set up, including technology systems (may include quality control). Performs donor screening (collects donor histories), mini-physical, and phlebotomy. Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed. May provide post-reaction care at mobile drives including assessing reactions for recovery, escorting donors, and serving as liaison to coordinate care with host organizations (e.g. high school nurse, drive coordinator). Conducts automation (Alyx and/or Trima), including recognizing and responding to automation reactions. Recruits and converts donors for automation. Rebooks donors for future donation appointments. Understands and performs to all applicable regulatory and compliance requirements. Recognizes when the customer is distressed and responds appropriately with tact. Creates a safe environment for donors and staff members. Treats donors with customer service excellence, presenting a positive image. Responds to customer inquiries, requests, and complaints with a timely and complete response and escalates to leader when appropriate. May prepare and pack units for transport. Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed. Requires evening, weekend, and holiday hours. Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education High School Diploma required GED required Experience 1-3 years relevant people facing experience preferred Less than 1 year Typically requires less than 1 year of job-related experience. required Knowledge, Skills and Abilities Valid drivers' license with prior driving experience. required Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials. Knowledge is usually acquired through training on the job. required Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required Must have basic mathematical aptitude and strong attention to detail. required Ability to apply judgment to written or oral instructions. required Ability to organize work to provide productive work flow. required Flexibility to work independently and with a team. Must have good communication skills, including the ability to provide feedback to peers. required Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra. required Licenses and Certifications DL NUMBER - Driver License, Valid and in State Valid drivers' license with prior driving experience required Tools and Technology Vehicle navigation system. required Personal Computer (desktop, laptop, tablet). required General office equipment (computer, printer, fax, copy machine). required Microsoft Suite (Word, Excel, PowerPoint, Outlook). required Screening equipment including: • Lancet • Sphygmomanometer (BP cuff) • Temperature probe • Hemoglobin analyzer required Phlebotomy collection equipment including: • Blood mixer • Trima required Not ready to apply? Connect with us for general consideration.
$29k-45k yearly est. 12d ago
PC Support Technician
State of Wisconsin
Support Specialist Job 48 miles from Neenah
The following vacancy exists in the Sheboygan Area School District. The Sheboygan Area School District does not discriminate based on age, handicap, marital or parental status, national origin, pregnancy, race, religion, sex, or sexual orientation. Applications will be accepted only through the Wisconsin Education Career Access Network (WECAN). Go to: ************************************************************** to create an account and submit your application materials. Position Summary * Unpack and setup workstations, laptops, iPads, Chromebooks, and related peripherals. * Assist with student accounts. * Assist with instructional questions, and general use of systems: Google apps, Microsoft Office, Adobe software, etc. * Register Chromebooks and assign them to students. * Assist with logging into Google accounts. * Verify Google account and fix disabled Google accounts. * Verify the correct email addresses of students. * Assist with deploying Google Apps. * Handle Chromebook damage and repair issues, freezing, or general Chromebook function issues. * Support Chromebook Wi-Fi connections/issues. * Provide general help with settings on Chromebooks. * Support the whole class issues with an Internet connection. * Support "How to" questions in Google. * Troubleshoot, diagnose, and repair teacher computer issues Newline and SmartBoard hardware connection issues. * Troubleshoot, diagnose and repair Chromecast hardware connection issues. * Install, configure, and maintain workstation, laptop, and iPad operating system software and related utilities. * Configure workstations, laptops, and iPads to interface peripherals, network services, and mainframe systems. * Provide hardware and software technical support to end-users. * Advise users on methods to avoid computer downtime or loss of information. * Set up and maintain Nutritional Service computers and applications. * Set up and maintain Library Automation computers and applications. * Maintain schedule and logs of all service requests at the high school. * Assist in the configuration and maintenance of building networks. * Other duties as assigned by supervisors. Salary Information The starting rate of pay for this position is based on experience and starts at $22.06 per hour. It includes a generous district benefit package. Job Details This position will involve 8.0 hours per day, Monday through Friday. Year-round. Qualifications MINIMUM QUALIFICATIONS: * Two-year degree in a Technology-related field or three-plus years of related work experience. * Ability to install, maintain, and provide technical support for Chromebook, Mac, and Windows hardware. * Working knowledge of Google, Macintosh, and Windows 10 and 11 operating systems. * Working knowledge of Google, Apple, and Microsoft application software. * Basic Internet use and configuration knowledge. * Strong team/project management skills. * Effective verbal and written communication skills and high customer service orientation. DESIRED TRAINING/AND OR EXPERIENCE: * Three or more years of work experience supporting technology in an educational setting. * Experience supporting Chromebook technology in an educational setting. * Working knowledge of Chromebook web-based Management Console. * Working knowledge of Mac/Windows network environment. * Mac/Windows-related hardware certifications. * Working knowledge of the Casper Suite management system. How To Apply Applications will be accepted only through the Wisconsin Education Career Access Network (WECAN). Go to: ************************************************************** to create an account and submit your application materials. Deadline to Apply Applications will be accepted until position is filled.
$22.1 hourly 31d ago
Partner Support Specialist
Via Transportation 4.2
Support Specialist Job 33 miles from Neenah
Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals. As a Partner Support Specialist, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions, and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs. This is an in-person position with evening and weekend hours. You will be working from our office in Green Bay, WI, 4-5 days each week. The hourly range for this role is $18-20/hour What You'll Do: * Proactively manage daily operating plans based on real-time inputs from drivers, riders, and colleagues * Collaborate with field operations teams to lead our response to live operational complications, and ensure our riders receive consistently excellent service. * Act as the final decision-maker for escalated live support issues * Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone, email and/or chat * Research and compile reports to determine fraudulent activity and other requests in the system * Effectively prioritize live operational issues and take action based on the information received * Leverage knowledge of Via products and services to make ad hoc decisions with little guidance Who You Are: * Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively * Ownership mentality: take full responsibility for delivering great service to customers * A great executor: you are detail-oriented and get the job done * Proactive: able to think ahead and anticipate to prevent problems before they start * An empathetic and effective communicator: you excel at active listening and collaboration * Comfortable with ambiguity: make thoughtful choices between imperfect options * Maintain a solution-oriented mindset: persistent, creative, and cool under pressure * Observant and keen to improve: if something's not working, you come up with a better way * An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams Compensation and Benefits * Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable * Hourly Range: $18-20/hour * We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. Founded in 2012, Via pioneered the TransitTech category by using new technologies to develop public mobility systems - optimizing networks of buses, shuttles, wheelchair accessible vehicles, school buses, autonomous vehicles, and electric vehicles around the globe. Building the world's most efficient, equitable, and sustainable transportation network for all passengers - including those with limited mobility, those without smartphones, and unbanked populations - Via works with its partners to lower the costs of public transit while providing transportation options that rival the convenience of a personal car while reducing environmental impact. At the intersection of transportation and technology, Via is a visionary market leader that combines software innovation with sophisticated service design and operational expertise to fundamentally improve the way the world moves, providing technology in 650 communities and more than 35 countries and counting. Ready to join the ride? Via is an equal opportunity employer.
$18-20 hourly 25d ago

Learn More About Support Specialist Jobs

How much does a Support Specialist earn in Neenah, WI?

The average support specialist in Neenah, WI earns between $26,000 and $56,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.

Average Support Specialist Salary In Neenah, WI

$38,000

$26,00010%

$38,000Median

$56,00090%

What are the biggest employers of Support Specialists in Neenah, WI?

The biggest employers of Support Specialists in Neenah, WI are:

Fox Valley Technical College
Association for Institutional Research
Jewelers Mutual Group
Thrivent
FVTC

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