Support specialist jobs in Newport Beach, CA

We are seeking a highly skilled IT Service Technician with expertise in Mobile Servicing to join our IT Team. In addition to a regular IT support role, this position focuses on enterprise mobile device management for a growing footprint of over 3,500 smartphones, tablets, hotspots, and rugged field devices across our multiple brands and locations. The technician will oversee the full mobile device lifecycle, from procurement and provisioning through MDM, to deployment, asset maintenance, billing oversight, cost allocation, and end-of-life processes. This is a full-time, on-site role based in Brea, CA. Key Responsibilities: Onboarding and offboarding of associates: new hire/termination processing - create/disable accounts, configure/install software, and equipment. Provide technical support and troubleshooting for computer hardware and software issues. Collaborate with team members to resolve incidents and service requests. Document and track all support tickets, assets, and configurations using Help Desk software. Troubleshoot networking and application-related issues, escalating them as needed. Manage procurement of mobile phones, tablets, and accessories. Provision devices through MDM (Intune, MaaS360, etc.). Maintain accurate fleet inventory for over 3,500 devices. Oversee billing, cost allocation, and carrier account management. Provide Tier 1-2 support for mobile hardware, software, and activation issues. Execute onboarding and offboarding workflows for mobile equipment. Enforce mobile security and compliance standards. Generate reports for compliance, billing, and device lifecycle metrics. Qualifications: 2-3 years of IT Service Desk experience, specialized in mobile support/telecom service management. Strong knowledge of iOS, Android, and mobile carrier ecosystems Strong expertise in one more MDM tools like Maas360, Intune, JAMF, etc. Sound experience with Office 365 and Azure AD Experience managing large mobile fleets Strong customer service orientation and communication skills Ability to work independently and in teams Detail-oriented with strong organizational skills Preferred Qualifications: Experience with Verizon Enterprise Center, AT&T Premier, or T-Mobile portals Experience building mobile governance workflows Relevant certifications (CompTIA A+, Mobility+, ACMT, MD-102) Benefits: Health insurance: Comprehensive medical, dental, and vision coverage. Retirement plan: 401(k) with company match. Paid time off: Generous vacation, holidays, and sick leave. Training and development: Ongoing opportunities for professional growth and advancement. Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction. #CGH Pay Range$30-$32 USD About Champions Group: Champions Group is a nationwide leading provider of essential home services specializing in heating, air conditioning and plumbing services. With the mission to maintain long term relationships with its customers, Champions Group is dedicated to delivering timely, high-quality services across a comprehensive suite of HVAC, plumbing and electrical products. Champions Group Holdings includes brands from across the country, including Adeedo!, ASI, Bee's Plumbing, Bell Brothers, Fetch-A-Tech, HELP, Hobaica, Howard Air, JW Plumbing Heating and Air, M and M Heating, Cooling, Plumbing & Electrical, McAfee Heating and Air, Moore Home Services, ProSkill Services, Scottsdale Air, Seatown Electric, Plumbing, Heating & Air, Service Champions, Service Wizard, Sierra Air, Swan Plumbing, Heating & Air Conditioning and Timo's Air Conditioning & Heating. We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Champions Group Privacy Policy

Junior Program Manager (SAP) Since its establishment, TAWA Services, Inc. has been committed to providing exceptional service and support to the diverse Asian American communities. Leveraging our extensive network and global resources, we ensure timely and efficient delivery of quality goods across the United States. Our dedication to excellence and community underscores the vital role of service in enhancing everyday life. TAWA Services, Inc. invites you to be a part of our mission and team! Summary: As a Junior Program Manager (SAP), you will assist in the planning, coordination, and execution of SAP projects under the direction of the SAP Program Manager. You will work closely with cross-functional teams, stakeholders, and vendors to ensure projects are delivered on time, within scope, and within budget. This role requires a strong foundation in project management methodologies, excellent organizational skills, and an eagerness to grow within the SAP ecosystem. Responsibilities: Support the SAP Program Manager in coordinating and monitoring the execution of SAP implementation, upgrades, and enhancement projects. Assist in project planning activities including defining project scope, goals, timelines, and deliverables. Track project milestones and deliverables, prepare status reports, and help manage project documentation. Facilitate communication between project stakeholders, including business units, technical teams, and external vendors. Organize and schedule project meetings, document meeting minutes, and follow up on action items. Help identify project risks, issues, and dependencies, and support mitigation planning. Monitor and support change management activities related to SAP projects. Ensure compliance with internal standards, governance frameworks, and best practices in project execution. Maintain and update project tracking tools, including timelines, risk logs, and issue trackers. Participate in testing and training coordination for SAP modules, as needed. Perform other duties as assigned by management. Qualification: A Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field. 1-3 years of experience in project coordination or junior project management, ideally in an IT or ERP environment. Bilingual proficiency in English/Mandarin is strongly preferred. Familiarity with SAP systems and modules (such as SAP S/4HANA, FICO, MM, SD). Understanding of project management methodologies (Waterfall, Agile, etc.). Proficiency in Microsoft Office tools, especially Excel, PowerPoint, and Project. Strong organizational, multitasking, and time management skills. Effective verbal and written communication skills. Detail-oriented with a proactive, solution-focused mindset. PMP, CAPM, or SAP-related certifications are a plus. Authorized to work in the United States without sponsorship. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. This job may require standing or walking for extended periods of time, lifting up to 25 pounds, and performing repetitive motions. Position Details: Employment Type: Full Time Location: 6338 Regio Ave, Buena Park, CA 90620 Benefits: Medical, Dental, Vision, and Life Insurance. 401 (k) Retirement Saving Plan with 4% Company Match. Long-Term Services Award. Employee Discount. Paid Time Off. Compensation: The pay range for this job starts at $70,000 per year. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location. Beware of Job Scams: We prioritize applicant safety at TAWA Services, Inc. Please exercise caution during your job search. Be wary of unsolicited offers, requests for personal information or upfront payments, poorly written s, unrealistic promises, and unprofessional communication. Research employers, verify job postings, and trust your instincts. Report any suspicious activity. For helpful guidance on identifying job scams, visit this link provided by the Indeed website: ************************************************************ Disclaimer: Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the positions. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel. All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties and responsibilities may change at any time with or without notice. We are an E.E.O. employer.

We're looking for an IT Support Specialist to join our team in Cerritos, CA. This on-site position will report directly to the General Manager and the remote Information Systems Manager. The ideal candidate has 5+ years of experience in an SME (small-to-medium enterprise) environment and a strong understanding of IT principles. You'll play a key role in supporting and improving WCG's daily operations and long-term information systems strategy. Key Responsibilities Collaborate with Systems Engineering to enhance existing reporting and support the SQL-based redevelopment of reporting structures across the company (utilizing OLAP, ETLs, RDL, Power BI, SharePoint, and other relevant tools). Develop a working knowledge of internal software systems (CRM, financial tools, quality, and engineering applications). Use SQL to assist with predictive analytics, system integrations, and future automation initiatives. Troubleshoot existing systems, resolve basic issues, and coordinate with external IT support for more complex problems. Support infrastructure upgrades, cybersecurity initiatives, and access management across departments. Be a consistent on-site presence-collaborate with production teams to understand their workflows and identify opportunities for IT-driven improvements. Learn and expand the use of our ERP system (FeneVision) with guidance from the remote IS team, supporting functionality development for both WCG and AGNORA. What You'll Bring 5+ years of IT experience in an SME environment. Solid understanding of IT principles and best practices. Hands-on experience with SQL, reporting tools, and data visualization platforms. Strong troubleshooting, communication, and collaboration skills. A proactive mindset and ability to lead or support projects across multiple departments. Bonus Skills Experience working in a manufacturing environment. Spanish language proficiency - helpful for engaging directly with our production team and maximizing on-site impact. This is a great opportunity to be part of a collaborative, growth-oriented team where IT directly supports innovation and operational excellence.

Title: IT Support Analyst At Vytalogy, we believe everyone should have access to better health and nutrition to fuel their wellness. As a leader in the vitamins, minerals, and supplements (VMS) industry, we're home to trusted brands Natrol and Jarrow Formulas. With locations in Los Angeles, CA, Boulder, CO, and Haslet, TX, we bring science-backed wellness products to consumers nationwide. Summary: Provide day-to-day front-line technical support to employees for a wide range of hardware and software systems, delivering solutions with a strong focus on exceptional customer service. Actively listen and engage with users to understand their issues, responding promptly and professionally. Diagnose problems through discussion and troubleshooting, ensuring clear communication throughout the process. Effectively resolve issues while maintaining a positive, empathetic, and customer-focused approach. Provide timely and accurate resolutions to user problems, queries, or complaints, prioritizing user satisfaction. Assist in hardware and software evaluation and recommend upgrades or improvements to enhance IT infrastructure and overall user experience. Your primary activities will include but are not limited to: Provide exceptional customer support and clear communication to both technical and non-technical users across all channels including in-person, phone, chat and email Install, configure and support OT computer systems and printers to ensure optimal functionality and compliance with organizational standards. Support Microsoft 365, Teams, SharePoint, and user onboarding. Install and configure user hardware, software, phones, printers, conference room technologies, and resolve issues across facility environments. Timely troubleshoot and resolve incoming support tickets in alignment with established KPIs. Provide training sessions or quick guides for current or new technologies and tools and contribute to knowledge base articles and self-service resources for end-users. Ensures the integrity of organizational data and upholds security measures across all technology systems and environments. Maintains accurate records of IT assets and ensures proper and secure storage of equipment. Stay updated on AI-driven IT support tools and recommend improvements for service desk automation Participate in security awareness initiatives and assist with vulnerability remediation Utilize PowerShell scripting or automation tools to streamline repetitive tasks and improve operational efficiency Travel required between facilities up to 25 percent. Perform consistent checks and reports of major equipment in server/data rooms, including, but not limited to UPS, network switches and all physical servers, for any visual/audio signs of hardware failures. You'll need the following (minimumqualifications): Bachelor's degree in IT or related field is preferred but not required. 5+ years of IT experience required. Ability to be a self-starter with little to no supervision. Detail oriented person that acts with a sense of urgency. Responsible individual that takes ownership of responsibilities. Analytical and excellent problem-solving skills to troubleshoot and diagnose issues. Knowledge and ability to support Mac, Windows 10 and 11, Exchange Online, Azure, and Active Directory. Strong interpersonal and communication skills at all levels within the company, with the ability to communicate effectively using several modes of communication, such as face-to-face, email, phone, presentations, etc. Professional with a high level of integrity, maintaining confidentiality of sensitive information. Demonstrates an upbeat and positive attitude toward job responsibilities and accomplishment of critical business objects. Reliable transportation to travel between locations. Ability to lift 50 lbs. Preferred: CompTIA A+ certified, or other IT Support certification. Preferred: Work experience in fast-paced Manufacturing/ Warehouse environment. Nice to have: Experience with AV/ conference room equipment. A reasonable estimate of the current base hourly range for this position is $30 to $38. Actual compensation offered may vary depending on skill level, experience, and/or education. Vytalogy Wellness LLC offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401K with company matching contributions, paid sick days, vacation, and holidays, paid parental leave, short-term and long-term disability coverage, life insurance, and wellness programs. Vytalogy Wellness, LLC is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Vytalogy Wellness, LLC collects personal information of job applicants in connection with our recruitment and hiring activities. For more information, including the categories of personal information we may collect, the purposes for which we collect such personal information and the rights you can exercise over our use of your personal information, see our Notice of Collection for California Employees, Job Applicants and Contractors.

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 3-5 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus

Important information: To be immediately considered, please send an updated version of your resume to ************************* Job Title: Computer Support Associate (Infrastructure Engineer) Pay rate: $32.78 per hour Duration: Until Oct/2025 W2 contract only (No C2C) Location- Torrance, CA, 90503 (ONSITE) Onsite Here are the skill set they are looking for- • 3-5 years Dell and HP laptop and workstation support. Mac is a plus. • 1-3 years RedHat Linux experience a plus • 1-3 Cisco router and switch deployment/support a plus. • Service Now ticketing Key Responsibilities: Provide hands-on IT support for all departments at the Torrance location. Troubleshoot hardware, software, and network issues across desktops, laptops, printers, and peripherals. Deliver exceptional customer service to internal users and stakeholders. Manage and resolve IT tickets using ServiceNow or similar platforms. Support and maintain networking equipment, endpoints, and collaborative tools. Assist with AI-related tools and technologies as part of ongoing innovation efforts. Document resolutions, procedures, and updates in knowledge bases and ticketing systems. Participate in system upgrades, deployments, and asset lifecycle management. Required Skills & Qualifications: Proven experience in IT support or engineering roles. Strong troubleshooting skills across hardware, software, and networking. Familiarity with ServiceNow, incident management, and ticket prioritization. General understanding of AI technologies and their application in IT environments. Excellent communication and interpersonal skills. Ability to work independently and collaboratively across teams.

AVID Technical Resources is seeking a Desktop Support Specialist for our client in the entertainment industry in Los Angeles. This is a contract to perm role at up to $75,000 DOE and pays hourly on contract. Required Skills Excellent written and oral communication skills Ability to troubleshoot and support user issues At least 3 years of Tier II support experience Strong knowledge of Win and MacOS environment A+, MSDT, or Help Desk certification preferred.

Role: Deskside Support Engineer Deskside support engineering managing and providing site support. Act as POC for IT deskside support and Service Desk Job Responsibilities: Installing and configuring computer hardware, software, systems, networks, printers, and scanners Providing technical support across the company (this may be in person or over the phone) Hardware and software break fix support Responding to client support requests. Contacting clients to find out the nature of the problem. Responding in a timely manner to service issues and requests. Account Management / Password reset. Service Desk calls and Ticket Management.

What you will find ... production support for Oracle Cloud (Benefits & Absence) remote available for: AZ, CA, CO, FL, GA, MN, NV, OR, & TX exceptional benefits (pension plan options) What you will do ... production support for Oracle Cloud (Benefits & Absence) break fix & troubleshoot Oracle Cloud (Benefits & Absence) project support for enhancements (Open Enrollment) configuration & testing Oracle Cloud (Benefits & Absence) OTBI report writing & audit files for compliance Wish list ... 3+ years in Oracle Cloud modules (Benefits & Absence) Oracle Cloud production support (primary Benefits & Absence) experience with Oracle HCM Cloud & Oracle HR preferred healthcare or hospital IT environment a big plus

Job Title: IT / Application Support Duration: 6-12 months (with potential to extend or become long-term) Type: Contract / Temporary Work Environment: Office-based, supporting engineering and technical teams Brighton Solutions is seeking an IT / Application Support professional to join our team on a contract basis in Brea, California. This onsite role supports a busy engineering services office with day-to-day technical needs ranging from computer support and printer management to application troubleshooting and user assistance. Key Responsibilities: Provide technical support for desktop and laptop computers, printers, and other office hardware Support users with software and application issues Assist with onboarding/offboarding of employees from an IT perspective Maintain and manage IT inventory and documentation Respond to support requests in a timely and professional manner Benefits Offered: Brighton Solutions offers competitive benefits for contract employees, including medical, dental, 401(k), and paid time off. If you're a hands-on problem solver who enjoys supporting teams in a dynamic office environment, we'd love to hear from you.

Are you interested in joining a Global Investment Management Firm? Our client is looking for a dynamic individual ready to join our team as a Service Desk Engineer . We will be building out a new environment with state of the art technology. Your key responsibilities include: Act as a first point of contact for users striving towards first call resolution but able to escalate when needed. Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom). Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues. Create and manage detailed logs of incidents and requests, identifying trends. Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems. Building and deploying PCs and laptops.

Join Astiva Health - Where Compassion Meets Innovation At Astiva Health, we believe healthcare should be accessible, affordable, and deeply personal. Based in Orange, CA, we serve a diverse community through Medicare and HMO services designed to meet people where they are. We're not just building networks, we're building trust, equity, and better outcomes. If you're ready to help reshape healthcare delivery with purpose and precision, we invite you to bring your talents to our team. What You'll Do The Provider Support Coordinator (PSC) is entrusted with delivering exceptional service to Independent Practice Associations (IPAs), Medical Groups, Management Services Organizations (MSOs), providers, hospitals, and ancillary network providers. The PSC plays a vital role in the recommendation, development, and execution of Quality-of-Service strategies designed to enhance operational effectiveness and elevate provider satisfaction levels. Why Astiva? We're more than a health plan-we're a movement toward better care. At Astiva, you'll find a culture of collaboration, innovation, and heart. We celebrate diversity, empower our teams, and invest in the communities we serve. Come build something meaningful with us. Your Impact and Core Responsibilities · Relationship Management: Foster strong, collaborative relationships with contracted Providers to ensure seamless communication and partnership. · Issue Resolution: Coordinate between Providers and internal teams to quickly resolve questions about eligibility, benefits, contracts, claims, and referrals via phone, voicemail, and email. · Data Accuracy: Conduct outreach to verify Provider information, ensuring the accuracy of the provider directory and compliance with regulatory requirements. · Portal Support & Training: Assist Providers with portal account setup and deliver virtual training to enhance their ability to navigate and utilize the system efficiently. · Credentialing Support: Partner with the Credentialing team to collect necessary documentation from Providers, supporting timely onboarding and compliance. · Quality Improvement Collaboration: Support HEDIS and RAF initiatives by obtaining medical records, contributing to the organization's quality performance metrics. · Provider Education: Coordinate and facilitate Provider meetings focused on education and initiatives such as annual wellness exams. · Policy Adherence: Maintain up-to-date knowledge of departmental policies, procedures, and programs to ensure consistent and compliant operations. · Flexibility: Perform additional duties as needed to support departmental goals and organizational success. · Enhances Provider satisfaction and engagement through responsive and proactive support. · Improves operational efficiency by resolving Provider issues quickly and accurately. · Supports compliance and data integrity through diligent verification and documentation. · Contributes to quality care outcomes by facilitating Provider participation in key health initiatives. · Strengthens the organization's reputation and performance through effective provider relations and collaboration. What You Bring Education & Experience · Bachelor's degree in Business, Healthcare Administration, Finance, or equivalent experience · 1 year previous experience in a provider relations role within a health plan, IPA, or medical group strongly desired. Skills & Competencies · Strong working knowledge of Medicare, Medicaid and HMO health plan required. · Strong critical thinking and independent research skills for complex issues.· Practical problem-solving skills and a collaborative mindset · Self-motivated with a positive attitude and customer service orientation · Strong written and verbal communication skills · Fluent in Vietnamese, Korean, Spanish, or Chinese. Preferred Benefits That Support You · 401(k) Retirement plan · Health, Dental, and Vision Insurance · Health savings account · Life insurance · Paid time off and Holidays · Referral program

Job Title: IT Service Desk Technician I Type: Direct Hire We are seeking a reliable and customer-focused IT Service Desk Technician I to provide high-quality, 24/7 technical support for a healthcare workforce, affiliates, and patients. The ideal candidate will assist users with basic IT issues, troubleshoot hardware/software problems, and escalate complex concerns to senior technicians when needed. Key Responsibilities: Deliver Level I technical support, including diagnosing and resolving hardware, software, and networking issues. Provide clear, step-by-step instructions to end-users on technical problems. Support remote users through remote troubleshooting tools. Escalate unresolved issues to higher-tier support. Create and document incidents for each support interaction, ensuring accurate contact info, issue details, and resolution steps. Assist with onboarding tasks such as account setup, hardware provisioning, and software configuration. Manage user access requests and accounts for designated systems. Provide technical support to patients accessing the organization's patient portal. Maintain and manage service desk tickets and queues within SLA parameters. Utilize and update internal knowledge base resources to assist with ticket resolution. Meet key performance metrics, including First-Level Resolution (FLR), call handling, and customer satisfaction. Other duties as assigned. Qualifications: Education: Required: High school diploma or GED (or higher degree if hired after October 1, 2024). Preferred: Associate degree in an IT-related field. Certifications: Required: CompTIA A+ (or equivalent) within one year of hire. Preferred: HDI-CSR or equivalent. Experience: Required: At least one year of customer service experience or completion of a Service Desk rotation in an IT apprentice program. Preferred: Service Desk experience in a healthcare setting. Skills & Abilities: Proficiency in supporting Windows OS, Active Directory, Exchange, Microsoft Office, MacOS. Basic troubleshooting of multi-function devices (printers, scanners, etc.). Familiarity with iOS and Android device support using mobile device management tools. Basic networking knowledge (TCP/IP, wireless, VoIP). Knowledge of web programming and SQL Server is a plus. Strong communication, multitasking, and problem-solving skills. Ability to work independently and within a team. High level of professionalism and customer service orientation.

Enablon Certified Candidates required Enablon Support Specialist Domain expert on Environmental Sustainability and Management, specialist on Enablon Support Specialist with experience in ENABLON L2 & L3 incidents support The ideal candidate will handle user incident management, manage access requests, monitor error messages, and ensure periodic validation of active clients. Additionally, responsibilities include conducting weekly, monthly meetings, ensuring deployment stability, and creating monthly KPIs on data completeness. Qualifications Essentials: • Minimum 2-year experience in supporting/ implementing Enablon software solution and 5-year experience in EHS domain • Certified in Enablon [builder, shared function, IMS & Audit modules] • Strong functional knowledge of EHS modules: Risk Management, Metrics, Health and • Safety/Incident Management Systems, Audit and Shared Functions. • Strong understanding of subject matter concepts related to environmental, health, safety, occupational health, and sustainability • Good analytical and problem-solving skills. • Good interpersonal, communication, and collaboration skills to work. Preferred: • Experience with implementing or supporting other Environment, Health & Safety (EHS) Software products. • Experience with EHSQ concepts and standards as it relates to the capital projects industry Note : If you are interested please share me your resumes to ********************* or else reach me at **********.

Job Title: Level 2 PC Technician - Endpoint Deployment Hours: 7:30am-4:00pm We're supporting a growing enterprise environment in Los Angeles that is expanding its endpoint deployment and PC refresh operations. This is a hands-on, equipment-focused role ideal for someone who thrives in hardware, imaging, and deployment work-not traditional help desk or ticket-heavy support. If you enjoy building, imaging, staging, tagging, deploying, and troubleshooting desktop/laptop hardware, this is a strong fit. About the Role This position sits within a fast-moving endpoint deployment team responsible for preparing and deploying large volumes of desktops, laptops, and peripherals for enterprise and healthcare customers. Work is performed in a warehouse/endpoint lab environment, with additional opportunities to participate in field deployments (clinic and office refresh projects). This role is process-driven, hands-on, and physical. Candidates looking for networking, server work, or help desk call volume will not be a match. Key Responsibilities: Daily Hands-On Technical Work Perform laptop/desktop imaging & reimaging, BIOS updates, data wipes, and configuration Utilize SCCM, Microsoft Autopilot, and other deployment tools Complete component swaps, hardware repairs, device preparation, and quality checks Deployment & Asset Management Tag, label, box, and stage equipment for deployment Maintain accurate asset and inventory records Prep devices for large-scale endpoint refresh projects across clinics, offices, and enterprise environments Physical / Warehouse Work Operate in an endpoint lab/warehouse setting Lift, move, and stage PCs, monitors, printers, and peripherals Work repetitive technical tasks efficiently and consistently Requirements 2+ years of experience as a PC Technician, Deployment Tech, Desktop Tech, or IMAC Tech Strong proficiency with Windows 10/11, hardware diagnostics, and troubleshooting Experience with SCCM, Autopilot, MDT, or similar imaging tools Ability to work in a physically demanding, warehouse-style environment Comfortable with repetitive imaging and deployment workflows Reliable and punctual Spanish-speaking strongly preferred (supports certain Spanish-speaking user groups) Nice-to-Haves Experience with multi-site deployments (clinics, healthcare organizations, branch offices) Experience with asset tagging, inventory control, or warehouse IT operations

: 1Above Technology is a leading technology solutions provider established in 2005, with a strong presence in the Greater Los Angeles area and servicing companies nationwide. Our highly experienced team is passionate about technology and delivering the best innovations in technological solutions. At 1Above, we believe in providing technology that works for you, not against you. Role Description: We are seeking a highly skilled and motivated Tier 2 IT Technician to join our IT support team. The ideal candidate will possess a strong technical background, excellent problem-solving abilities, and a customer-centric attitude. As a Tier 2 IT Technician, you will be responsible for providing advanced technical support, resolving complex IT issues, and ensuring the smooth operation of our clients' systems and networks. Key Responsibilities: Provide advanced technical support and troubleshooting for hardware, software, and network issues. Respond to and resolve escalated helpdesk tickets in a timely and efficient manner. Perform system diagnostics, maintenance, and repairs. Install, configure, and upgrade computer hardware, software, and peripherals. Monitor and maintain network infrastructure, including switches, routers, and firewalls. Collaborate with Tier 1 support staff to ensure a seamless support experience for clients. Document and track support requests, resolutions, and work performed. Assist in developing and implementing IT policies, procedures, and best practices. Participate in on-call rotation for after-hours support as needed. Qualifications: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. Minimum of 2-4 years of experience in a technical support or IT helpdesk role. (REQUIRED) Strong knowledge of Windows and Mac operating systems. Experience with network troubleshooting and configuration. Proficiency in troubleshooting hardware and software issues. Familiarity with Active Directory, Office 365, and other common enterprise applications. Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work independently and as part of a team. Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus. Benefits: Competitive salary health, dental, and vision insurance- group rate 401(k) plan with company match. Generous paid time off Collaborative and inclusive work environment. Compensation: $25-30/hr based on experience

We're looking for a Level 2 Support Technician with solid MSP experience to join a growing team that values expertise, accountability, and continuous learning. If you've worked in a managed services environment supporting multiple clients and thrive in fast-paced, technical settings, this is an opportunity to take your skills to the next level. In this role, you'll handle escalations from Level 1, troubleshoot complex issues across cloud and on-prem systems, and assist with infrastructure improvements and small-scale projects. You'll work hands-on with Microsoft 365, Azure, virtualization, and networking technologies while collaborating with senior engineers to keep client environments secure and stable. What You'll Do Resolve Level 2 tickets across Microsoft 365, Azure, servers, and networks Troubleshoot complex issues and ensure SLA compliance Support migrations, upgrades, and endpoint deployments Collaborate with Level 3 engineers on escalations and projects Document and share best practices for process improvement What You Bring At least 2 years in an MSP or multi-client IT environment Strong knowledge of Microsoft 365, Azure, and Windows Server Experience with ticketing, RMM, and endpoint management tools Excellent troubleshooting, communication, and documentation skills What You'll Get $29/hr - $32/hr with paid overtime Health insurance, PTO, paid holidays, and mileage reimbursement Certification reimbursement and paid study time Bonus opportunities and a supportive, team-focused environment

Technical Support Engineer (TSE) at XILO XILO, a fast-growing Vertical AI company recently backed by a Series A financing round, is on the lookout for talented and detail-oriented Technical Support Engineer (TSEs) to join our team. About XILO Founded in 2019 by two best friends, Jon and Eli, XILO set out to revolutionize the insurance industry by solving its biggest challenges. Eli, a brokerage owner, brought invaluable industry expertise, while Jon, an experienced software engineer, saw an opportunity to innovate using technology. Initially launched as a vertical SaaS solution addressing core quoting challenges, XILO has since evolved into a trailblazing Vertical AI company leveraging the latest AI technology to transform the industry. By layering cutting-edge AI solutions onto its SaaS platform, XILO is driving innovation far beyond its original vision. Having recently closed our Series A funding round, XILO is growing rapidly and seeking talented individuals who want to do career-defining work in a mission-driven startup that's at the forefront of AI innovation. About the Role As a TSE at XILO, you're tasked with completing tasks required to deliver our product to our customers during onboarding. This could include using no-code builders to build insurance applications, map integrations, or map PDFs; but also includes data labeling for our AI models. This role is meant for newly graduated or soon to be graduating Computer Science with little professional software engineering experience who want to get their foot in the door of a software startup. Key Responsibilities: Complete 20 points per week (typically 5-10 cases). Provide daily progress updates to Project Managers. Test your work to achieve a 90%+ completion rate on cases. Unblock your cases by proactively reaching out to customers or teammates. Communicate consistently with the team via Slack. What We're Looking For: Proven technical experience and ability to learn complex subjects quickly. Highly process-oriented and detail-focused. Relentless work ethic: doesn't stop until the job is done. Strong communicator who ensures transparency and clarity. Positive, motivating, and supportive team player. Accountable for successes and failures with a mindset for growth. Balances individual contributions with team collaboration. Passionate about technology and AI. Why Join XILO? Be part of a customer-obsessed team at the cutting edge of AI and insurance technology. You'll have the opportunity to impact customers directly, grow your technical and professional skills, and thrive in a positive and supportive work environment. At XILO, we don't stop until the job is done. If you're ready to roll up your sleeves, embrace challenges, and make a meaningful impact, we'd love to hear from you. Apply only if you're ready to invest in your success and build a lasting career.

Mission of the Role Technical Support Respond to customer's telephone, email and voice mail inquiries concerning support request. Resolve hardware and software problems with our supported product line. Accurately records incident descriptions, communications and resolution in our system. Diagnose problems through research, replication, and testing. Escalate or consult with senior help desk engineers, both internally and externally. Manage assigned ticket queue Ability to coordinate resources to fulfill needs of customers Prevent problems from escalating by understanding customer needs and fulfilling them Continue to stay current on current technology in the industry and our product line. Perform assigned duties as requested by Manager. Consistently deliver high-quality services to our clients. Professional Qualities Teamwork Reinforces team approach throughout development efforts. Supports and solicits input from team members at all levels within the organization. Position Requirements Bachelor's degree in Information Technology or Computer Science. 2 or more years' experience in an IT Field. 2 years' experience with FOIP and diagnostic tools. 2 years' knowledge or experience with Retarus, RightFax, Biscom, FaxCore and/or XMedius Fax Products. 2 years' experience with the Fax or Cloud Fax products preferred. Previous help desk or support center experience. Excellent written and verbal communication. Strong interpersonal skills including negotiation, conflict management, and customer relationship building skills. Excellent knowledge of Windows Server and Workstation. Excellent knowledge of Windows networking (DNS, DHCP, and TCP/IP). Strong knowledge of Windows Active Directory. Some knowledge of Exchange. Self-starter, highly motivated, enthusiastic and energetic. Results oriented, well organized and team player. High degree of integrity. Creative problem solver, good listener and quick learner. Organizational Responsibilities Respond to customer's telephone and email inquiries concerning support request. Resolve hardware and software problems with our supported product line. Accurately record incident descriptions, communications and resolution in our help desk software. Diagnose problems through research, replication, and testing. Escalate or consult with senior help desk engineers, both internally and externally. Function as a technical resource on internal technical projects. Continue to stay current on current technology in the industry and our product line. · Perform assigned duties as requested by Manager.