Support specialist jobs in North Bergen, NJ

Licensed Behavioral Health Clinicians provide supportive counseling, advocacy, education, and care management to help patients and their families navigate mental illness, access community resources, and manage symptoms to help them remain safely in the community This is a senior, master's level, licensed social services role that provides direct care as part of a team. Join us in building on our 130-year history and become a part of the Future of Care that is strengthening communities with high quality, integrated behavioral health programs. VNS Health Behavioral Health team members provide vital client-centered behavioral health care to New Yorkers most in need, across all stages of life and mental well-being. We deliver care wherever our clients are, including outpatient clinics, clients' homes, and the community. Our short- and long-term service models include acute, transitional, and intensive care management programs that impact the most vulnerable populations, from children, to adolescents, to aging adults. As part of our fast-growing Behavioral Health team, you'll have an opportunity to develop and advance your skills, whether you're early in your career or an experienced professional. What We Provide Attractive sign-on bonus and referral bonus opportunities Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability Employer-matched retirement saving funds Personal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degrees Opportunities for professional growth and career advancement Internal mobility, CEU credits, and advancement opportunities Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals What You Will Do Utilizes approved assessments to identify clients/members needs and family needs; develops initial and ongoing clinical plan of care. Updates plan at specified intervals, and as needed based on changes in client/member condition or circumstances Performs and maintains effective care management for assigned caseload of clients/members. Leads the care coordination for complex psychiatric clinical cases. Tracks and monitors progress; maintains detailed, accurate and timely progress notes and other documentation Provides supportive counseling and/or supportive therapy as well as ongoing mental health services Collaborates and refers to appropriate agencies as required. Addresses any client/member concerns to ensure satisfaction with overall services provided and uses motivational interviewing techniques to foster behavioral changes Develops inventory of resources that meet the clients/members needs as identified in the assessment Provides linkage, coordination with, referral to and follow-up with appropriate service providers and managed care plans. Facilitates periodic case record reviews and case conferences with all providers serving the clients/members Provides information and assistance through advocacy and education to clients/members and family on availability and eligibility of entitlements and community services. Arranges transportation and accompanies clients/members to appointments as necessary Assists clients/members and/or families in the development of a sustainable network of community-based supports, utilizing identified strengths and tools designed to prevent future participant crises and/or reduce the negative impact if a crisis does occur Participates in initial and ongoing trainings as necessary to maintain and enhance clinical and professional skills Maintains updated case records in program EMR. Maintains case records in accordance with program policies/procedures, VNS Health standards and regulatory requirements Participates and consults with team supervisor in case conferences, staff meetings, utilization review and discharge planning meetings to determine if client/member requires an alternate level of care or is appropriate for discharge Participates in 24/7 on-call coverage schedule and performs on-call duties, as required Acts as liaison with other community agencies Provides short term counseling (coping skills, trauma informed, decision making) and Risk Health Assessment/Safety Planning Collects and reports data, as required while adhering to productivity standards Leads and participates in “Network Meetings” with client, client/ member's personal support network and other team members using the Open Dialogue Model Qualifications Master's Degree in Social Work, Psychology, Mental Health Counseling, Family Therapy or related degree Minimum of two years of mental health work experience providing direct services to clients/members with Serious Mental Illness (SMI), developmental disabilities, substance use disorders and/or chronic medical conditions required Effective oral/written/interpersonal communication skills required Bilingual skills may be required as determined by operational needs License and current registration to practice as a Mental Health Counselor, Marriage and Family Therapist , Social Worker, Clinical Social Worker or related license in New York State Valid NYS ID or NYS driver's license may be required as determined by operational needs. Pay Range USD $63,800.00 - USD $79,800.00 /Yr. About Us VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

A leading global investment firm is seeking a highly organized, hospitality-oriented Client Support Specialist to join its Executive Services team. This role plays a critical part in supporting the firm's high-profile visitors by delivering exceptional hospitality, precise logistics coordination, and culturally informed service. The ideal candidate thrives in a fast-paced, high-performance environment and brings a polished, anticipatory approach to executive support and VIP management. This is an opportunity to work at the intersection of operations, hospitality, and investor diplomacy-helping ensure that every engagement reflects the firm's professionalism and global standards. Key Responsibilities Coordinate end-to-end logistics for VIP visitors, including aviation, transportation, hotel accommodations, security, and scheduling. Serve as an informed, polished point of contact for delegates associated with Protocol teams, and other senior stakeholders. Welcome VIP visitors upon arrival, ensuring a seamless experience and providing attentive support throughout their stay. Demonstrate cultural sensitivity and global awareness, tailoring support and communication styles to diverse audiences. Provide curated guidance on local customs, amenities, and experiences to enhance the visitor journey. Support the coordination of internal meetings, investor engagements, and office-based events. Manage reporting related to visitor activity, vehicle usage, and operational workflows. Maintain an updated directory of key visitor information to facilitate future engagements. Oversee ordering and inventory of supplies for vehicles and office needs. Collaborate closely with office staff and cross-functional teams to deliver consistent, high-touch service. Prepare expense reports and track costs associated with vehicles, events, and operational needs. Handle sensitive information with discretion and sound judgment. Anticipate needs, flag gaps in logistics or planning, and proactively recommend improvements. About You Ideally, a Bachelor's degree in Hospitality, Business Administration, or a related field. 2+ years of experience in guest-facing roles, luxury hospitality, client services, or executive support. Strong organizational and project management skills with meticulous attention to detail. High emotional intelligence and the ability to interact with senior stakeholders with tact, professionalism, and cultural fluency. Proactive, solutions-oriented mindset-comfortable taking initiative and adapting to shifting priorities. Excellent written and verbal communication skills. Strong proficiency in Microsoft Office; familiarity with modern productivity tools is a plus. Ability to exercise sound judgment while knowing when to escalate or ask for guidance. Able to maintain discretion and confidentiality at all times. Flexible and willing to work occasional evenings or weekends based on visitor schedules. Compensation & Benefits $90,000 - $110,000 total compensation commensurate with experience Comprehensive health, dental, and vision coverage 401(k) program with company contributions (eligibility applies) Paid time off, holidays, and additional wellness benefits Opportunities for professional development and cross-functional exposure

This role is a fantastic opportunity to gain global exposure working for a top international law firm and to learn the unique approach that a truly global organization brings to Information Technology. Key Relationships The Service Desk is the first point of contact for both internal staff and external clients; it is essential for the Analyst to deliver a high level of service to both groups. Works closely with Support Team Managers to deliver an efficient and effective service. Collaborates with other IT Service Management teams to ensure seamless support, service, and security. Context The Analyst is primarily responsible for resolving customer issues raised via phone or email. This role involves being a reliable point of contact for users, escalating issues when necessary, and maintaining strong customer relationships. The IT function is crucial to the firm's daily success, and this role plays an essential part in that model. Role and Responsibilities Act as a single point of contact for users via phone, email, or self-service portal for IT issues and queries. Take responsibility for incident resolution, ensuring as many as possible are resolved at first line. Maintain effective working knowledge across all IT support areas to maximize first-call resolution. Log, assign, track, and respond to incidents and requests in line with agreed standards and procedures. Provide timely updates to customers and escalate appropriately when required. Ensure accurate records are maintained in the IT Service Management System. Deliver a “white glove” level of service to users. Escalate incidents and requests to management or second/third-line teams when necessary, ensuring users are updated throughout the process. Build and maintain strong customer relationships. Promote awareness and compliance with Information Security policies and complete required annual training. Team This position reports directly to the Service Desk Manager and works closely with other members of the regional and global IT teams. Key Requirements Minimum of 3 years' experience in a Service Desk role, including support calls and working with a ticketing system (law firm experience preferred but not required). Knowledge of iManage Work, Windows 10, and Apple iOS. Strong knowledge of Microsoft technologies (Office 365, Teams, OneDrive, etc.). Experience with Remote Support tools (SCCM, TeamViewer) and Active Directory. Ability to work well under pressure. Excellent communication skills. Flexible, customer-focused approach to service delivery. Strong team player, willing to share knowledge with others. Ability to work independently when needed.

Pay: $40-50 hr We are seeking a detail-oriented and customer-focused IT Operations Specialist to oversee and support a dynamic in-office technical environment. The ideal candidate will manage hardware inventory, provide expert in-person support, troubleshoot hardware and software issues across a range of devices, and collaborate with various teams to ensure seamless technology operations. If you have a knack for swift problem-solving, strong technical knowledge, and a commitment to white-glove service, this position offers an excellent opportunity to contribute to our organization's success. Requirements 3-5 years of experience in system administration or a similar IT support role Proven experience managing on-site inventory, hardware requests, and vendor coordination Strong Mac experience is essential Expertise in providing white-glove, high-level support In-depth knowledge of networking concepts (TCP/IP protocols, Wi-Fi, VPN, wired connections) Familiarity with Google Workspace and Microsoft 365 platforms Ability to troubleshoot AV equipment (e.g., Neat Bars, Zoom Rooms) Experience with Active Directory or Okta for user provisioning and permissions Competency in handling user access requests and security protocols Experience with mobile device management (MDM) and software/hardware installations Ability to assist with conference room technology setup and troubleshooting Responsibilities Manage on-site inventory, including hardware requests, shipping, receiving, and vendor interactions Provide in-person, white-glove support for end-users' hardware and software issues across various devices Support user access management, ensuring proper permissions in AD, GSuite, Okta, and similar systems Troubleshoot network connectivity issues (Wi-Fi, VPN, wired) and assist with software installations and mobile device setups Collaborate with Office Operations and Network Engineering teams on in-office technology setup and troubleshooting Perform routine maintenance, updates, and system checks Document support requests accurately in the ticketing system and ensure timely resolution Escalate complex issues appropriately to specialized support teams as needed

Role Description This is a full-time on-site role for a Help Desk Technician at Aurora Computer Technology, Inc. located in Staten Island, NY. The Help Desk Technician will be responsible for providing technical support to clients, troubleshooting hardware and software issues, maintaining and updating computer systems, and responding to service tickets in a timely manner. Additionally, the technician will assist in setting up new hardware and software, provide training and support to end-users, and ensure proper documentation of technical procedures and solutions. Qualifications Experience with technical support, troubleshooting hardware and software issues Working knowledge of computer systems maintenance and updates Familiarity with setting up new hardware and software Ability to provide training and support to end-users Strong communication and interpersonal skills Attention to detail and excellent organizational skills Ability to work independently and as part of a team Certification in IT, Computer Science, or related field is beneficial but not required Prior experience in a Managed Services Provider (MSP) environment is advantageous

Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

Our client is a PHENOMENAL global alternative investment firm located in Midtown Manhattan. Founded over two decades ago, the firm has continuously expanded its expertise across a broad spectrum of the financial markets. Combining in-depth fundamental analysis with strategic trading and superior sourcing capabilities, our client is a globally recognized leader in its space. The firm excels as strategic investors, engaging dynamically in a wide range of investment opportunities. Their distinctive approach is rooted in deep sectoral knowledge, particularly in areas such as credit solutions, corporate restructurings, and event-driven investment scenarios. Their aim is to unlock value and deliver outstanding returns through astute market insights and decisive action, supported by a comprehensive suite of investment products that tap into their extensive global strategies. Position Overview: This role is for an Executive IT Support lead who loves all things technology and has a demonstrated background in troubleshooting and IT support. This role involves managing desktop and network support for several key executives, including the organization's Managing Partner, both in-office and at various offsite locations. The selected candidate will be the primary contact for all technology-related issues within these environments. Key Responsibilities: Manage desktop and network support services for the Managing Partner and other senior executives. Provide outstanding VIP technical support to ensure effective and efficient service delivery. Monitor, maintain, and provide ongoing support for systems across multiple residential and office locations. Lead and manage technology projects, such as: Establishing home networks with backup internet connectivity. Upgrading security camera systems at residential sites with minimal disruption. Assisting in multimedia content creation for marketing and promotional efforts. Troubleshoot mobile, desktop, and laptop issues as they arise. Provide IT support for both business-related and personal travel. Analyze current processes to identify inefficiencies and recommend improvements. Stay updated on the latest trends and advancements in IT infrastructure. Key Qualifications: Bachelor's degree in Information Technology or a related field. 4+ years of experience in IT or a related industry. Strong verbal and written communication skills. Familiarity with Apple/Mac/iOS products and their best practices within a professional setting is helpful, but not required. Experience with Windows 10/11 and Microsoft Office Suite; knowledge of Windows Server is a plus. Strong problem-solving abilities and a resourceful, innovative mindset. Interest in high-end consumer electronics. Experience working with AV technology for both professional and home settings (e.g., Crestron, Zoom, Streaming Services, Sonos). Ability to collaborate with network administrators and security professionals to maintain secure residential networks. Detail-oriented with excellent organizational skills, including asset management and thorough documentation practices. Client-focused with high energy, always willing to go the extra mile to meet needs. Excellent interpersonal skills, including the ability to explain technical issues in simple terms to individuals with varying levels of technical expertise. Professional demeanor and ability to remain composed in high-pressure situations. Comfortable working with external vendors and technicians to resolve issues. Willingness to handle on-call duties when required and take ownership of all requests, escalating when necessary.

CONTRACT TO HIRE Our client, a leading private equity firm focused on the technology services sector, is seeking a Service Desk Technician to work onsite at their NYC office helping deliver white glove IT support. This individual will work on a variety of user facing technologies, including desktop operating systems, enterprise productivity applications, email and endpoint protection and management solutions. This individual will provide high-quality customer service, ensuring the client's IT systems and equipment issues are resolved in a timely manner. Support will be offered both onsite and remotely. Key Responsibilities & Duties: Understand, troubleshoot, and remediate issues with desktop infrastructure and applications (Outlook, Office, Adobe, MDM, network printing, VPN, etc.). Serve as first point of contact for endpoint incident troubleshooting. Have a strong background in Microsoft O365 and Windows workstations. Troubleshoot virtual conferencing systems (such as Zoom) and support conference room technology. Troubleshoot iPhones and iPads. Strong communication skills to be able to work with staff, multiple internal teams and executive users. Review ticket queues and be able to manage priority and tasks while communicating updates to end users. Assist in designing and documenting end user solutions. Configure and deploy Windows Laptops Assist in managing and delivering IT related projects Experience & Qualifications: Bachelor's degree in Computer Science, MIS, or equivalent preferred. 3+ years of work experience with progressively more responsibilities. Demonstrated proficiency with Windows OS troubleshooting. Troubleshooting experience with O365 apps and Windows applications is required. Active Directory experience is required. Experience with Antivirus platforms, as well as OS patching. Mobile Device Management experience a plus. Excellent organizational, verbal, and written communication skills. Experience with SCCM or any imaging technology is preferred.

Help Desk Analyst (L1-L2) We are in need of a full-time, direct hire Help Desk Analyst to join one of our distribution clients. As a Help Desk Analyst, you will provide support by analyzing and resolving user computer hardware and software issues. You will respond to user inquiries, assess problems with IT equipment and applications, and provide remediation. Additionally, you will also work closely with other IT department personnel to analyze and resolve issues and assist with IT initiatives and projects. Location: Port Washington, NY (On-site) with 10-25% travel to regional sites This job expects to pay about $70,000 - $90,000 per year plus bonus and benefits What You Will Do: Provide end-user support for laptops/desktops and escalate issues as needed. Gather and communicate error logs to L2-L3 Troubleshoot Windows 10/11 and Microsoft 365 issues Support Outlook, Intune, and general user apps Perform basic debugging; escalate advanced issues Assist with device migration and Intune deployment Apply systems analysis techniques and procedures to determine hardware, software, or system malfunctional and test or modify computer systems based on configuration specifications Test and install computer systems and software Maintain records of trends and patterns on computer issues Update service ticket system with ticket problem and remediation details Work with service desk team to resolve support tickets in a timely fashion Work to maintain service desk SLA goals set by the IT Manager Handle all aspects of new user setup Assist with user desk relocation Configure workstations for new users and upgrades Troubleshoot basic network connectivity issues Assist IT staff with larger scale projects Assess and remediate cyber security alerts Maintain thorough documentation Assist with asset tracking and update asset tracking system What You Bring to The Table: 5-7 years of hands-on helpdesk/desktop experience Intune knowledge and debugging skills Must be comfortable with 10-25% (up to 1-2 trips per month to regional sites) Must be well-versed in Windows 10/11 operating systems Must have fundamental understanding of Windows 2012-2022 Server operating systems Must have experience with various aspects of Office365, including SharePoint and Exchange Beginner to intermediate understanding of network services and concepts Intermediate understanding of security best practices Strong verbal and written communication skills; strong prioritization skills; result-oriented; responsive; and strong personal initiative Must have high patience level, user empathy and the ability to work under professional pressure Must be able to troubleshoot in an analytical, effective and efficient manner Ability to explain issues clearly and push back professionally when needed Ability to explain technical issues clearly to non-technical users Highly motivated, ability to work independently or in a team environment. Must be team-oriented and eager to learn Excellent organizational skills including attention to detail and multi-tasking Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders - bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

CodexIT is seeking a skilled and motivated Onsite Level 2 Technical Support Specialist to join our Long Island team. We are a leading national technology service provider specializing in Healthcare, delivering complete Managed Technology Services to healthcare practices. Our deep industry knowledge allows us to provide comprehensive support for all your technology needs. In this role, you will: Provide intermediate onsite technical support for hardware, software, and network issues affecting our Long Island healthcare clients. Troubleshoot and resolve escalated tickets from Level 1 support, ensuring timely and effective solutions. Support and maintain EHR software, medical diagnostic equipment, and clinical review software. Perform onsite diagnostics, user account management, and system maintenance tasks using Azure and Intune. Assist the Project Engineering team with system deployments, upgrades, and implementations. Utilize ConnectWise to manage service requests, document resolutions, and track time effectively. Maintain detailed documentation of issues, solutions, and system configurations. Participate in on-call rotation to provide after-hours support for critical client issues. Escalate complex issues to Level 3 support when appropriate. Provide excellent customer service and build strong relationships with clients. Qualifications: Minimum 2 years of experience in a Level 2 helpdesk or technical support role. Experience with Windows 10/11, Office 365, and basic Active Directory tasks. Working knowledge of Azure cloud services and Intune device management. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPNs. Experience with printer setup, peripheral troubleshooting, and mobile device support. Familiarity with EHR systems and healthcare technology environments preferred. Proficiency in remote and onsite support tools and techniques. Strong troubleshooting and problem-solving skills. Excellent communication skills with ability to explain technical concepts to non-technical users. Experience with ConnectWise or similar PSA/ticketing systems preferred. Self-motivated with ability to work independently and manage time effectively. Customer service oriented with a commitment to client satisfaction. Valid driver's license and reliable transportation for travel to client sites across Long Island. Availability for on-call rotation CodexIT is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift On call Work Location: Onsite - Great Neck, NY

Hi , Hope you ae doing good , Desktop Support Engineer Duration : Long Term (W2 Contract Only) Job Description: The DeskOps Engineer will be responsible for the deployment, maintenance, and support of corporate applications and desktop infrastructure. Key Skills : Vmware, Appvolume, SCCM Major Responsibilities: Primary responsibilities include handling day to day user issues and escalations, packaging, software deployments and patching standards. Experience with App Volumes Manager to create, provision, assign, update, edit, and delete, and manage AppStacks. Work with application owners to package, script and automate application installs with custom parameters. Experience in troubleshooting Windows operating systems to include application-level support. Administration of monthly patches deployments via SCCM to the VDI environment. Provide support off-hours and remotely (i.e., from home) when needed. Administration of monthly patches deployments via SCCM to the VDI environment. Maintain and support virtual desktop (VDI) platform VMware View brokers, monitor availability and performance of physical and virtual desktop systems. Responsible for creating and maintaining desktop images with SCCM 2012. Responsible for creating and maintaining thin client images (Wyse and Client Thin Clients). Create collections and advertisements for mass software distribution using custom scripting where needed. Create collections and advertisements for mass software distribution using custom scripting where needed. Maintain ongoing communications with support teams regarding application issue resolutions. Candidate must be able to work as part of a team in supporting an enterprise level infrastructure. Serve as the escalation point for IT Operations and Service Desk for OS-related issues. Skills : Applications: SCCM, Office 365 (2010/2016), OS Deployment, Thin Client Image, VMWare vSphere/Horizon/View, MDOP OS: Windows 10 Hardware: Wyse/Client Thin Clients Bachelor's degree in Technical, engineering, computer science or equivalent experience. 8+ years of experience supporting in a mission-critical environment. Good understanding of operating system administration (Windows). Banking and Financial Domain experience is must. Ability to work in a fast-paced environment supporting real-time market data and trading. Organized and methodical troubleshooting skills Scripting and automation expertise. Excellent written and oral communication skills.

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specialized in Banking, Finance, and Financial Services. Through our core human values - proximity, teamwork, diversity, excellence - our 1000 expert consultants, hailing from 35 different nationalities, collaborate across 13 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Luxembourg, Geneva, Lisbon, Porto, Casablanca, Madrid and Singapore. Context Ou client, a major Investment Bank located in NY is currently seeking a dynamic and skilled Market Access Application Support Analyst.This role is pivotal in maintaining and enhancing our high-performance trading platform and ensuring optimal operation in a fast-paced financial environment. Key Responsibilities Manage and enhance a robust trading platform utilizing cutting-edge and low-latency technologies. This platform is handling millions of daily transactions and a substantial volume of real-time financial data. Swiftly and effectively resolve complex technical issues and user queries. Monitor system performance, optimize processes, and conduct capacity planning in alignment with low latency requirements. Oversee advanced in-house solutions for order routing, data feeds, pre-trade checks, and trade reporting. Support over US based traders employing diverse strategies across various asset classes. Liaise with Exchanges and Trading Venues for the integration of new services. Collaborate with global technology teams within the organization. Develop and deploy innovative Market Access solutions to support business initiatives. Required Skills: Expertise in Unix/Linux system administration, including problem-solving and scripting (Shell, Python). Fundamental understanding of networking concepts (TCP/IP, routing, multicast). Proficiency in Windows environment management, including job maintenance and network analysis. Database skills, particularly MySQL, with the ability to perform basic queries. Knowledge of Stocks and Derivatives (Options, Warrants, Futures, Indexes, ETFs, etc.). Familiarity with American financial markets, including primary exchanges and ECNs.

Key Responsibilities 1. User Support & Issue Resolution Provide first-level technical support via phone, email, chat, or ticketing tools. Assist users with login issues, password resets, account lockouts, and basic troubleshooting. Support for Windows/Mac OS, mobile devices, and standard productivity applications (MS Office, Teams, Outlook, etc.). Troubleshoot common issues like: Network connectivity Printer problems Software installation errors System performance issues Log all incidents in the ticketing system and ensure timely resolution. 2. Device & Application Support Support desktops, laptops, thin clients, and peripherals (keyboard, mouse, monitors). Install, configure, and update approved software and applications. Assist in onboarding/offboarding tasks like device setup and profile configuration. 3. Escalation & Coordination Escalate complex or unresolved issues to L2 / L3 support teams. Follow established SOPs, workflows, and escalation paths. Maintain communication with users until issue resolution. 4. Documentation & Reporting Create and update knowledge base articles and troubleshooting guides. Maintain accurate logs and documentation in the ITSM platform (ServiceNow, Remedy, Jira, etc.). Provide daily/weekly incident reports as required. Dispatch on Demand Role.

We are seeking a highly experienced and technically proficient SAP Level 3Support Specialist to join our team. The ideal candidate will be a subject matter expert in one or more SAP modules, responsible for providing advanced support for our SAP landscape. This role involves resolving complex incidents and problems escalated from Level 1 and 2 teams, performing root cause analysis, implementing configuration changes, and collaborating with development teams to deliver long-term solutions and system enhancements. The L3 Support Specialist will play a critical role in ensuring the stability, performance, and reliability of our SAP systems. Key Responsibilities: Incident and Problem Management: Serve as the final point of escalation for complex, high-priority SAP incidents and problems that cannot be resolved by L1 and L2 support teams. Perform in-depth root cause analysis to identify the underlying issues, not just the symptoms. Develop and implement permanent solutions, including system configuration changes, bug fixes, or enhancements. System Maintenance and Enhancement: Propose and implement system improvements to enhance performance, stability, and user experience. Collaborate with business analysts and end-users to understand new requirements and translate them into technical specifications. Manage and execute change requests, including configuration, development, and testing. Participate in system upgrades, migrations, and patching activities. Follow up new features launched for SAP S4/Hana public cloud, assess impact on Artemyn business, tests and deploy including change management, dependencies to other features and risk analysis Technical Expertise: Maintain deep, specialized knowledge of SAP S/4HANA public cloud modules (e FI/CO, SD, MM). Possess strong technical skills in SAP development and debugging (e.g., ABAP, Idocs) to analyze and resolve custom code issues. Be proficient in using SAP support tools, to monitor system health and manage tickets. Integrate and manage third party interfaces implementation including discussion with suppliers, data mapping, testing and move to production Open and escalate ticket to SAP if required Maintain a follow up on SAP platform including KPI management, users management, licensing and modules management Working with the infrastructure and security teams to be compliant with technical standards and best practices. Master data and transactional data management, mapping and loading capabilities Collaboration and Communication: Work closely with business stakeholders, functional consultants, developers, and other IT teams to ensure a coordinated approach to issue resolution. Provide expert guidance and knowledge transfer to L1 and L2 support teams to improve their problem-solving capabilities. Communicate clearly and effectively with both technical and non-technical audiences regarding the status of critical issues and planned solutions. Documentation and Best Practices: Create and maintain detailed documentation for complex solutions, workarounds, and technical configurations. Adhere to ITIL principles for incident, problem, and change management. Ensure all support activities comply with established security policies and best practices. ARE YOU A MATCH? Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 5-7 years of hands-on experience in SAP application support, with a significant portion of that time in a Level 3 role. Experience within different SAP S4/Hana implementations or migration project Proven expertise in one or more core SAP modules (e.g., FI/CO, SD, MM). Strong proficiency in SAP ABAP for debugging, code analysis, and custom development. Experience with SAP ticketing system . Exceptional analytical and problem-solving skills with a meticulous attention to detail. Excellent communication, interpersonal, and collaboration skills. Ability to work independently and manage multiple priorities in a fast-paced environment. SAP certifications in relevant modules. Ability to work in an international context with different cultures. ABOUT US Artemyn is a new global company, however benefiting from decades of expertise in the processing and application of minerals to help our customers in developing innovative and sustainable solutions. With a strong presence in Americas, Europe and Asia, Artemyn is the leader in mineral solutions to the Paper & Board industry, supplying kaolin, ground calcium carbonate (“GCC”), precipitated calcium carbonate (“PCC”), and talc. The company also has some expertise in other markets, such as Barrier coating for Paper and Packaging, Ceramics and more. Get to know more about us: *************** LinkedIN: ********************************* WHAT WE OFFER: Opportunity to play a pivotal role in shaping our IT landscape in North America. A collaborative and supportive global IT team environment. Impactful work that directly contributes to the company's success. Professional development opportunities. Specific Tools/Technologies: ERP (SAP), OKTA, AD, Google workspace, ITSM (BMC) DIVERSITY, EQUITY AND INCLUSION Workplace diversity is a combination of visible and invisible human differences. These differences may influence employees in their attitudes, behaviors, values and ways of working within their professional environment and include, but are not limited to gender, age, nationality, citizenship, ethnicity, religious status, educational background, sexual orientation, physical and mental abilities, marital and parental status, or political affiliation. Artemyn strives to recognize, accept and value differences as an asset, fostering an inclusive environment based on mutual respect and dignity. We aim to embrace this diversity and facilitate inclusion in all its dimensions in order to be an attractive company for a diverse workforce, to foster an environment of innovation and creativity, to help enhance business decisions and thus to drive a high-performance culture.

We are currently looking for a motivated, innovative, and experienced Conflict Analyst/New Business Intake Specialist. The position will include conflicts analysis, data entry, database management and general office work. The energetic individual will work in the Conflicts/New Business Intake Department reporting to the Director of Operations. The Conflicts Analyst is responsible for providing Conflict of Interest searches regarding new business and be responsible for processing the Firm's new matter forms. Essential Functions: • Conduct thorough research, analysis and documentation of potential conflicts of interest associated with new clients and matters. • Perform various duties such as filing and scanning, data entry, cross-referencing, copying, and retrieval. • Review documents submitted for new client and existing client/matter acceptance. • Perform conflict of interest search for Attorneys and staff members and resolving conflicts. • Timely responsiveness to Attorney, Paralegals and Legal Assistants with conflict interest checks, client/matter status and support. • Ensure all firm policies and procedures are adhered to before new clients are opened. • Maintain accurate conflict database and provide excellent customer service to legal assistants and attorneys. • Working knowledge of professional responsibility and legal ethic rules pertaining to conflicts. • Employ and enforce risk management processes and procedures. • Contribute to new business conflicts and intake process, procedure and technology improvement to enhance efficiency and manage risk • Other duties and responsibilities as assigned. Competencies: • Exceptional attention to detail. • Excellent communication and interpersonal skills. • Strong work ethic. • Ability to handle confidential and sensitive information with the appropriate discretion • Sound judgement and problem solving skills. • Strong organizational and time-management skills. • Ability to work independently, handle a high volume of work efficiently, and accept a high degree of accountability. • Ability to multitask and prioritize assignments while consistently delivering quality work product • Proven experience performing under pressure in a fast-paced environment, both individually and within a team setting. • Proficiency with Microsoft Office, particularly with Excel and Access and Intapp Conflicts, and Aderant preferred • Must have ability and willingness to work outside normal business hours as needed. Education and Experience: • 2+ years of conflict experience in the legal industry • Bachelor's degree

A nonprofit organization on Long Island is actively seeking a new Medical Support Specialist to join their growing team in Nassau County. In this role, the Medical Support Specialist will play an integral role in facilitating high-quality care and seamless operations for residents with diverse behavioral and medical needs. About the Opportunity: Schedule: Monday to Friday Hours: 8am to 4pm Responsibilities: Greet and onboard new residents upon arrival at the infirmary Manage clerical duties, including maintaining medical records, preparing reports, processing documentation, handling communications, and updating specific sections of the electronic medical record (EMR) Coordinate tasks related to billing and facilitate referrals through the EMR Communicate with insurance providers to support residents' healthcare needs Assist with prescription requests and oversee nursing schedules Organize transportation arrangements, including those required under 29i medical transportation provisions Facilitate resident admissions and intake processes, ensuring all necessary documentation is uploaded to the EMR Support family and provider interactions, including securing consents and arranging introductory meetings Oversee nursing team schedules, ensuring adequate coverage and filling gaps when needed Plan and schedule medical appointments and coordinate transportation logistics Communicate effectively with families, residents, and care teams to ensure seamless delivery of care Generate reports as needed for resident care and operational requirements Perform other duties, as needed Qualifications: Demonstrated commitment to Trauma-informed, Person-centered Care principles Solid understanding of the needs of Vulnerable populations, including individuals with autism, developmental disabilities, and complex medical needs Proficiency in digital tools, including the Microsoft Office suite and EMR systems Dedication to anti-racist principles and fostering diversity, equity, and inclusion Compliance with health and safety requirements, including immunizations or proof of immunity as mandated by New York State Public Health Law and related regulations Desired Skills: Associate's and/or Bachelor's Degree

Job Title: Intake Specialist, Legal FLSA Classification: Full-time (35 hours per week), Non-exempt The Intake Specialist, Legal will perform specific intake procedures to identify barriers that will impede the structure developed towards guiding clients in becoming self-sufficient. Intake specialists have to be able to understand what a client needs when coming to them in crisis or in a less than optimum state. The specialist will be responsible to find solutions for a myriad of issues as necessary. Compassion and patience are assets in this field and communication skills are imperative. Organization is also crucial as case records must be maintained accurately and efficiently. In addition, staff is encouraged to be crossed trained and have an understanding of job functions within their designated units. Primary Job Responsibilities/Duties The primary job responsibilities and duties of the position shall include, but not necessarily be limited to, the following: • Provide direct services to new clients including intake, engagement, assessment, referral, advocacy, counseling, exit summaries and follow-up. • Document all interactions with, or on behalf of, clients. • Maintain familiarity with program resources available on- and off-site. • Attend staff meetings and serve on committees as required. • Attend professional meetings, educational conferences, and in-service trainings. • Maintain current and accurate documentation, progress notes, and data tools both physically and electronically. • Maintain Confidentiality. • Maintain a professional appearance. • Time management and prioritization. • Interacting with other departmental staff. • Perform general clerical duties. • Develop and maintain good communication with other programs and units within the organization to facilitate inter-agency referrals. • Provide coverage for other areas as directed/needed. • Perform additional duties as assigned. Physical Requirements • Prolonged periods of sitting at a desk and working on a computer. • Ability to sit for extended periods and perform repetitive tasks. • Must be able to lift and carry up to 20 pounds. • Must be able to travel to multiple NYC sites as needed. Work Environment / Schedule Requirements • Office setting with regular exposure to computer screens and moderate noise levels. • May be required to work shifts, including evenings or night tours and/or Saturdays, Sundays and holidays with holiday pay differential. • Transitional Housing Program staff are required to continue their shift until relieved by another staff member or authorized to leave by a supervisor. Qualifications • High School Diploma or General Equivalent Diploma. • Bilingual English/Spanish language fluency is required. • Strong oral and written communication, time management and organizational skills are necessary. • Must be able to read, speak, write, and understand English for administrative purposes. • Must pass drug screening to be appointed. • This position may be subject to a series of investigations before and after appointment. • Commitment to the mission of the NAICA, Inc. • Proven ability to work collaboratively well with diverse groups • Proven ability to handle multiple tasks effectively under pressure • Strong organizational skills, detail-oriented, and efficient • Maturity, integrity, and sound judgment

IT Support Specialist/ Desktop Support/ Trade floor Support Duration: 12+ Months The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities. Job Description: Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Other duties as assigned by the Level 2 Support Manager. Required Skills Minimum 5 -10 + years of relevant experience in a Desktop Support/IT Helpdesk role. Experience configuring, installing, troubleshooting and repairing printers, PC and laptops. Hands on experience with Win 7, Win 10, Win 11 and MAC OS support. Windows 11 Migration. Hardware / Software Troubleshooting Experience with VPN, Soft Phones, Remote Desktop, VDI. Asset Tracking / Inventory Management Phone and Tablet support (Windows, iPhone, iOS, Android) Experience with Ticketing System (ServiceNow). Strong Communications Skills Excellent proven track record supporting clients in a financial environment. Excellent proven customer service based approach Good written and verbal communication skills Good time management skills Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team Dress Code: Business casual

Who we're looking for: We're looking to build the best teams possible with highly motivated and engaged employees. We have an exciting opportunity for a Recertification Specialist (Affordable Housing), to join The Douglaston Companies in Queens, NY. If you are looking to work in a collaborative and supportive environment but also be challenged in your role, we welcome you to apply! Essential duties and responsibilities: Recertification Process Management Facilitate the annual and interim recertification processes for assigned portfolio, coordinating with tenants and site staff to collect all required documentation. Review income, household composition, and eligibility documentation to ensure compliance with all applicable affordable housing program regulations. Update tenant certifications in Yardi and other compliance tracking systems with accuracy and timeliness. Resolve documentation issues collaboratively with tenants and property teams to maintain file integrity. Audit Readiness & File Management Maintain comprehensive, organized, and audit-ready tenant files in accordance with HPD, HDC, HCR/HFA, NYCHA, HUD, and other agency guidelines. Prepare for and support periodic audits and inspections by regulatory agencies or internal auditors. Promptly respond to audit findings and file correction requests, implementing corrective action plans as needed. Compliance Monitoring & Reporting Monitor recertification deadlines and compliance milestones using Yardi and internal management systems. Generate and submit required reports to regulatory agencies and internal leadership on occupancy, recertification status, compliance metrics, and audit outcomes. Cross-Department Collaboration Maintain open and clear communication channels with Property Management, Leasing, Social Services, and Compliance teams to track recertification progress and address bottlenecks. Work closely with Leasing to support lease-up compliance, including eligibility screening and subsidy paperwork. Assist with non-compliance cases, reasonable accommodation requests, and appeals related to tenant certifications. Regulatory Compliance & Continuous Improvement Stay current on changes in federal, state, and local housing regulations, program guidelines, and best practices. Develop and implement process improvements to streamline compliance workflows and increase efficiency. Build and maintain strong working relationships with regulatory agencies, onsite teams, and residents to facilitate smooth compliance operations. Act as a resource for compliance questions and troubleshooting. Additional Responsibilities Occasional travel throughout New York City to multiple properties for tenant interviews, file audits, and in-person support of leasing and compliance operations. Perform other related duties and ad hoc tasks as assigned to support leasing, compliance, and property-level initiatives. Qualifications, Skills, and Abilities: 2+ years of experience in affordable housing compliance, with a strong emphasis on managing LIHTC, Rent Stabilization, Section 8, and HOME program units. Demonstrated expertise with the NYC affordable housing regulatory environment and compliance requirements. LIHTC Certification preferred NYS Notary Public license preferred Proficiency with Yardi or comparable property management systems, and Microsoft Office applications (Excel, Word). Exceptional organizational skills with meticulous attention to detail and accuracy. Ability to manage multiple projects and deadlines in a dynamic, fast-paced environment. Excellent communication skills, both verbal and written, with the ability to interact professionally with residents, colleagues, and agency representatives. Possess knowledge of Fair Housing Laws and the Americans with Disabilities Act. What else can you expect from The Douglaston Companies? Health: We proudly offer a full suite of health benefits! Thats medical, dental, vision, FSA, HSA, and even pet insurance for your furry family, to name a few. We also provide Life Insurance employer paid (basic with option to purchase more), Enhanced Short-Term Disability and Long-Term Disability coverage! Wealth: great pay, 401(k) plan with a very generous employer match and vesting schedule because your retirement is just as important to us as it is to you! Development: virtual courses, tuition reimbursement, lunch and learns and wellness programs. Balance: paid time off, 9 company holidays, hybrid work schedule with 4 days in the office and 1 remote (subject to your location and role). We offer a fun-fast paced culture that's a perfect mix of high performance. Salary Range: $68,000 - 75,000/yr. Who we are: Douglaston Development, Levine Builders, and Clinton Management are a dynamic privately held group of companies with a unique owner-builder-manager advantage, known collectively as The Douglaston Companies. The Douglaston Companies started with the founding of Levine Builders in 1979 with just two people. Standing by our core values of integrity and ethics for the past four decades the firm has grown to 200 employees. By providing general contracting and construction management services, Levine Builders has built, renovated and rehabilitated thousands of residential units and millions of square feet of commercial, hotel, office buildings, retail centers, religious, educational, and healthcare facilities. With the later establishment of Douglaston Development as the driving engine of the organization, the two companies worked in unison to leverage each others expertise to develop and build most complex projects while also growing and thriving in challenging markets. In 2002, Clinton Management was founded to manage the expanding portfolio of developments created by Douglaston Development and constructed by Levine Builders. Clinton Management oversees a broad portfolio of moderate-income housing, luxury apartments, commercial, and retail properties. Each affiliate company works together to cohesively acquire property, develop it to its full potential, and manage it efficiently, assuring that each investment achieves and maintains maximum value and profitability while strengthening the community in which the assets are located.