Support specialist jobs in North Dakota - 400 jobs
Tier 2 Technical Support Operations Analyst
ASM Research, An Accenture Federal Services Company
Support specialist job in Bismarck, ND
The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
+ Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
+ Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
+ Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
+ Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
+ Be available for on-call 24x7x365 ongoing application support.
+ Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
+ Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
+ Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
+ ServiceNow metrics reporting on ticket acknowledgements, resolution times and
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
+ 4-6 years of experience in information technology, systems administration or other IT related field.
+ Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
+ Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
**Other Job Specific Skills**
+ Technical problem solving and implementer skills in application coding, infrastructure, or automation.
+ Effective communications (written and spoken).
+ Coordinates and tracks well across AFS and client technical and functional teams.
+ ServiceNow ITSM (desired not required).
+ ITIL (desired not required).
+ Data Analysis / Excel.
+ SQL Server Integration Services (SSIS).
+ T-SQL
+ MSFT SQL Server
+ Azure SQL Databases
+ Database Architecture
+ Extract, Transform and Load (ETL) data
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$87k - $115k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$31k-51k yearly est. 46d ago
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IT Support Specialist
The Providence House 3.8
Support specialist job in Bismarck, ND
Providence House, LLCIT SupportSpecialist - Job DescriptionPosition
IT SupportSpecialist
Travel: Occasional travel to North Dakota facilities to meet with Leadership Employment Type: Full-Time
Department: IT / Infrastructure & End User Services
Reports To: IT Manager
Summary
We are seeking a skilled IT SupportSpecialist to provide high-quality technical support for end users and maintain core services across our Microsoft 365 and Azure Entra ID environment. This role requires hands-on experience with Azure Entra ID domain and user management, Microsoft 365 Admin Centers, and Windows 11 desktop support. Ideal candidates will deliver excellent user service, support identity and access workflows, and collaborate on maintaining a secure and reliable technology environment.
This is a fully remote role operating in Central Standard Time (CST), with occasional travel to our North Dakota facilities for onsite collaboration and strategic meetings with Leadership.
Key Responsibilities
โข Diagnose and resolve hardware, software, and network issues on Windows 11 devices
โข Support Microsoft 365 apps: Outlook, Teams, OneDrive, SharePoint, Office apps
โข Provide remote support and document solutions clearly and accurately
โข Manage users, groups, and lifecycle processes in Azure Entra ID
โข Support MFA, Conditional Access, and SSO configurations
โข Perform daily admin tasks in Exchange, Teams, SharePoint, and Security & Compliance
โข Manage mailboxes, Teams policies, SharePoint access, and related workflows
โข Support device enrollment, compliance, and security best practices
โข Assist with Ubiquiti UniFi Wi-Fi troubleshooting
โข Use PowerShell for automation and reporting
โข Optional scripting in C# or Python
โข Maintain documentation and manage tickets within SLAs
Required Qualifications
โข Experience with Azure Entra ID domain and user management
โข Proficiency in Microsoft 365 Admin Centers (Exchange, Teams, SharePoint, OneDrive)
โข Strong Windows 11 desktop support experience
โข Understanding of DNS, DHCP, TCP/IP, VPN, certificates, file/print services
โข Strong communication, documentation, and user service skills
Nice-to-Have Experience
โข Ubiquiti UniFi Wi-Fi hardware
โข Microsoft Copilot for M365
โข Copilot Studio agent creation
โข PowerShell, C#, Python scripting
โข SQL Server basics
โข Intune/Endpoint Manager
Preferred Education & Certifications
โข Associate's or Bachelor's in IT or related field or relevant experience
โข Helpful certifications (not required): AZ-900, MS-900, SC-900, MD-102, MS-102, SC-300, A+, Network+, Security+
$32k-38k yearly est. 2d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Support specialist job in Bismarck, ND
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$58k-79k yearly est. 14d ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Support specialist job in Bismarck, ND
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$38k-53k yearly est. 60d+ ago
Business Support Specialist
Claas
Support specialist job in North Dakota
Company: CLAAS FARMPOINT Professional Level: Professionals Key Area: Sales
MUST BE ELIGIBLE TO WORK IN THE U.S.
CLAAS FARMPOINT is a part of a family-owned company that is a mobile-first, technology-driven parts and equipment service provider built entirely around the farmer. We concentrate on building relationships more than worrying about building bricks and mortar. Be part of a team that brings farmers the solutions they need, when and where they need it. Together, with our sales partners, we strive to empower farmers to be the best in their fields.
Do you have what it takes to work with today's cutting edge agricultural machinery? If you are ready to make the move for a brighter future, apply and become part of our success story!
Your role on our team:
The Business SupportSpecialistsupports sales invoicing for all the FARMPOINT (HCE) locations. The position also supports accounts payable, accounts receivable, as well as conducts some light accounting functions, and management reporting.
โข Responsible for preparation and reconciliation of equipment sales invoices for all FARMPOINT locations.
โข Enter and maintain used equipment inventory in CROP DMS and external marketing websites.
โข Enter and maintain new equipment inventory in CROP DMS.
โข Coordinates and follows up on equipment financing transactions.
โข Responsible for bank reconciliations for all locations.
โข Prepares financial reporting as require or requested and prepares month end reporting on a timely basis.
โข Processes incoming payments and credits on customer accounts. Assists with outgoing invoice management and aging review - AR.
โข Assists with payment of incoming invoices timely - AP.
โข Interacts with internal and external vendors as needed.
โข Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards.
โข Demonstrates regular and punctual attendance at the assigned work location.
โข Other tasks as assigned or required by management.
Your profile:
โข Minimum of high school degree or equivalent; additional training and college education is desirable.
โข 2+ years job related experience in Ag Industry preferred, not required.
โข Must have a strong customer centric mindset.
โข Previous invoicing, reconciliation, Accounts Payable, and Accounts Receivable experience required.
โข Knowledge of general business practices.
โข Ability to multi-task and follow through with defined tasks.
โข Strong team member mindset.
โข Must be self-sufficient with a proven ability to work independently and a strong willingness to learn.
Full-time Benefits Package Include:
โข Premium free health, vision, short-term disability, and long-term disability;
โข Competitive rate dental plans;
โข Competitive paid time off, including Vacation, Sick, and Paid Holidays;
โข 401(k) with a generous company match;
โข Retirement Readiness Program;
โข Company-Paid Life Insurance;
โข Flexible Spending Accounts;
โข Employee Assistance Program, including mental health; Legal & Financial Services; & Dependent Care Benefits
โข Fun & Safe Environment
We look forward to your application.
Your contact from our CLAAS FARMPOINT Recruiting Team
Todd Bergman
CLAAS FARMPOINT
**********************
Here you can gain exciting insights into the international working world of our family-owned company:
Instagram | LinkedIn
$35k-60k yearly est. Easy Apply 8d ago
Learning Design and Innovation System Support Specialist
Bismarck Public Schools 3.4
Support specialist job in Bismarck, ND
This position will begin in August of the 2026-27 school year with possible days to be worked in June and August of 2026.
A teaching contract is 187 days.
External candidates are allowed to bring in up to 17 years of contracted K - 12 teaching experience.
New staff orientation will be held August 11th, 12th and 13th for employees new to the district.
Purpose Statement
The role of the System SupportSpecialist, at any given time, is determined by matching the needs of individuals, groups, buildings, and the district with the following responsibilities to build capacity of teachers and instructional coaches regarding district initiatives and best practices.
Supervisory Relationship
Reports to: Director of Learning Design and Innovation
Essential Functions
Curriculum Coordination: Coordinates, facilitates, and monitors the review, development, and implementation of curriculum
Professional Learning Needs Assessment: Engages in surveying, identifying, and analyzing the professional learning (e.g. curriculum, assessment, instruction, etc.) needs of teachers, specialists, and instructional coaches.
Professional Learning Design: Designs support services (e.g. training, materials, etc.) for the purpose of implementing professional learning program activities that address training needs as identified in the district's strategic plan.
Strategic Planning: Develops short and long range plans for the purpose of ensuring that district resources are effectively utilized.
Program Monitoring and Evaluation: Monitors professional learning services (e.g. consultants, work plan goals, staff training, etc.) for the purpose of ensuring that performance outcomes are achieved within budget, work plans, and district objectives.
Staff Development Coordination: Schedules and publicizes staff development activities and results before, during and after, for the purpose of promoting professional learning.
Meeting Facilitation: Assists in planning and facilitating regular district instructional meetings and other meetings as appropriate.
Coaching and Support: Provides coaching and support for the purpose of implementing and maintaining services and/or programs.
Research and Program Development: Researches a variety of information (e.g. courses, materials, training consultants, etc.) for the purpose of developing and/or enhancing programs that meet staff training needs to support all learners.
Collaboration and Continuous Improvement: Identifies and collaborates on value-added district and building level systems, supports and projects for continuous growth.
Adhere to School Policies: Follow school policies and procedures.
Attendance: This position requires prompt and consistent attendance.
Perform Other Duties: Perform additional duties as assigned to support the effective operation of the work unit.
Job Requirements: Minimum Qualifications
Skills
Operating standard office equipment and utilizing pertinent software applications
Planning and managing multiple projects
Preparing and maintaining accurate records
Training, developing, and supervising staff
Knowledge
Pertinent codes, policies, regulations, and laws
Current trends and practices in education
Principles of employee development and management
Project development, goal attainment, and time management
Abilities
Schedule activities, meetings, and events
Gather, collate, and classify data
Work independently and with diverse individuals
Analyze data using complex processes
Adapt to changing priorities and handle frequent interruptions
Develop and maintain positive working relationships
Facilitate communication between individuals with divergent positions
Implement change and maintain confidentiality
Meet deadlines and provide direction and leadership
Responsibility
Work under limited supervision following standardized practices and methods. Provide information and advice to others. Operate within a defined budget. Have a continual opportunity to impact the organization's services.
Work Environment
Physical demands include some lifting, carrying, pushing, pulling, and fine finger dexterity. Job generally involves 80% sitting, 10% walking, and 10% standing. Performed in a generally clean and healthy environment.
Experience
Minimum of five years of classroom teaching experience
Experience with curriculum development
Experience providing professional development to adult learners
Experience with learning management system or related instructional technology
Education
Bachelor's degree in education
Master's degree in curriculum and instructional, preferred
Certificates and Licenses
Valid North Dakota teaching license
Continuing Education/Training
Maintain relevant certificates and licenses
Clearances
Criminal Justice Fingerprint/Background Clearance
FLSA Status
Non-Exempt
Salary Grade
Teacher Salary Schedule + additional summer workdays
$48k-68k yearly est. 13d ago
Biomedical Technician / Equipment Support Specialist - Information Systems
Blue Water Thinking
Support specialist job in Fargo, ND
Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals.
Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers.
Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions, thought leadership, and grit to meet our client's transformational needs.
Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners.
Lastly, our formula for success is simple: Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible.
Job Description
We are seeking a skilled and motivated Biomedical Equipment Technician - Info/Sys to join our healthcare facility's dynamic team. As a Biomedical Equipment Technician with networking experience, you will play a crucial role in ensuring the reliability, functionality, and safety of our networked medical equipment. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, cybersecurity, network maintenance, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and experience with Cerner. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of networked medical equipment.
Responsibilities:
Perform routine preventive maintenance on a diverse range of networked medical equipment to ensure optimal functionality and extend equipment lifespan.
Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications.
Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy.
Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats.
Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines.
Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution.
Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems.
Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS).
Provide technical support and training to medical staff on the proper operation and handling of networked medical equipment.
Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks.
Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care.
Experience with Cerner electronic health record (EHR) systems and integration is preferred.
Location: Fargo VA Medical Center
Basic Qualifications
The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract:
Experience within a medical center and Biomedical Engineering department
OR, Experience working in or with the Veterans Health Administration (VHA)
OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations
In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract.
Role Specific Qualifications:
A two-year associate degree or higher in an applied science or equivalent military training.
A minimum of three years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking.
Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory.
Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security; ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems.
Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards.
Familiarity with the setup and application of network test equipment and tools.
Ability to read, analyze, and interpret technical literature, schematics, and drawings
Eligibility:
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Must be able to obtain and maintain the required federal public trust clearance for this role
Must provide proof of COVID vaccination + Flu vaccination during flu season, or, as an alternative, appropriate documentation that will support either a medical or religious exemption.
Compensation:
Salary for this position is determined by various factors, including but not limited to, location, the candidate's particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below.
Salary range: $45,000 - $80,000 as a full-time employee or up to $59.56/hr. as a 1099 contractor
Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan.
Our Commitment to Equal Employment Opportunity.
Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.
Applying for this Job:
Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...)
Candidates must fill out the below form to the best of their knowledge
$45k-80k yearly Auto-Apply 5d ago
Senior Computer User Support Specialist
Cayuse Holdings
Support specialist job in Bismarck, ND
**The Work** The Senior Computer User SupportSpecialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.
This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables.
**Responsibilities**
**Key Responsibilities**
+ Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices.
+ Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies.
+ Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets.
+ Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance.
+ Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
+ Manage and prioritize the allocation of PC support technician workloads to ensure timely issue resolution and service quality.
+ Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
+ Troubleshoot printer, computer, and peripheral incidents.
+ Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols.
+ Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service.
+ Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards.
+ Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services.
+ Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections.
+ Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity.
+ Other duties as assigned.
**Qualifications**
**Qualifications - Here's What You Need**
+ Associates degree in relevant field.
+ 6 years' experience in computer user support
+ Valid driver's license, travel may be required.
+ Experience supporting Windows 10, and MS Office 2013.
+ Experience using ServiceNow or a similar ticketing system.
+ Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
+ COMPTIA Security Certification
+ Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
**Minimum Skills:**
+ Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
+ Exceptional verbal and written communication skills.
+ Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
+ Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
+ Must be self-motivated and able to work well independently as well as on a multi-functional team.
+ Ability to handle sensitive and confidential information appropriately
**Desired Qualifications:**
+ 5 years Preferred Hands-on experience with Spring Boot Java Applications.
+ 5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later.
+ 5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum)
+ 5 years Preferred Hands-on experience with web applications developed for Cloud platform
+ 5 years Preferred Hands-on experience with CI/CD methodology
+ 5 years Preferred Hands-on development experience for mobile and tablet platforms
**Our Commitment to you / overview of benefits**
+ Medical, Dental and Vision Insurance; Wellness Program
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability options
+ Basic Life and AD&D Insurance (Company Provided)
+ Voluntary Life and AD&D options
+ 401(k) Retirement Savings Plan with matching after one year
+ Paid Time Off
**Reports to: Program Manager**
**Working Conditions**
+ Professional hybrid office environment.
+ Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time.
+ Must be physically and mentally able to perform duties extended periods of time.
+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Must be able to sit for long periods of time looking at computer screen.
+ May be asked to work a flexible schedule which may include holidays.
+ May be asked to travel for business or professional development purposes.
+ May be asked to work hours outside of normal business hours.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._**
**Pay Range**
USD $20.00 - USD $32.00 /Hr.
Submit a Referral (****************************************************************************************************************************************************
**Can't find the right opportunity?**
Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities!
**Location** _US-_
**ID** _103791_
**Category** _Information Technology_
**Position Type** _Full-Time Salary Exempt_
**Remote** _No_
**Clearance Required** _Secret_
$20-32 hourly 57d ago
Technical Support Specialist
Pedigree Technologies 3.3
Support specialist job in Fargo, ND
Job Summary: The Technical SupportSpecialist serves as liaison between operations and customers following the customer implementation cycle. This role is accountable to provide solutions to break/fix issues or continued new installations for Pedigree Technologies products. It also includes some account setup, testing, training and implementation of Pedigree Technologies solutions. This individual provides first level technical support including problem diagnosis and resolution, setup and management of customer software, and telephone, email, and one-on-one technical support. Knowledge and Skills:
Minimum Associate's degree or combination of education and experience.
Technical support experience preferred.
Spanish language skills a plus and paid at a higher rate.
Previous use of call center phone systems preferred.
Excellent communication skills both written and verbal.
Ability to stay calm under pressure.
Excellent teamwork skills and strong customer service methodologies.
Ability to work collaboratively with others both internally and externally.
Proven multi-tasking, prioritization, organization and coordination skills.
Proficient in Excel, Outlook and Word with the ability to learn our solutions within three months.
Basic mechanical aptitude or general mechanical knowledge a plus.
Job Responsibilities:
Consult with users to determine and resolve hardware and software issues.
Perform data analysis and troubleshooting to isolate and diagnose client technical issues.
Provide telephone, e-mail and network alert response and utilize CRM and ticketing system to document and track open problems, billable time, and contracted time.
Responsible for keeping customer systems documentation up to date.
Provide detailed and effective communication to internal team. Follow escalation process for ongoing customer issues.
Work directly with vendors to identify solutions and actively apply those solutions for improving the client's infrastructure.
Continuously strive to improve client support by identifying opportunities and recommending solutions for improving services efficiency and effectiveness.
Monitor customer networks via internal reporting tools; help resolve network and system problems, perform break-fix troubleshooting on client systems.
Utilize established script to use for customer calls.
Verify, document and create software bug reports for development team.
Routinely updates customer databases with key points to ensure open communication with all internal departments to ensure ongoing customer focused initiatives are achieved.
$36k-68k yearly est. 36d ago
IT Help Desk Technician
Rural Psychiatry Associates
Support specialist job in Grand Forks, ND
Job Description
IT Help Desk Technician - Join Our Mission to Improve Rural Mental Health Care!
Rural Psychiatry Associates is seeking an experienced IT Help Desk Technician to join our growing team! If you are a technology-focused professional who enjoys problem-solving, supporting users, and ensuring reliable systems in a fast-paced healthcare environment, this is an opportunity to make a meaningful impact.
Why Join Us?
At Rural Psychiatry Associates, our mission is to deliver high-quality mental health care to communities with limited access to services. We provide in-person and telemedicine care to patients of all ages through hospitals, clinics, schools, and senior living facilities across North Dakota, South Dakota, Montana, Minnesota, Utah, and Alaska.
Our IT team plays a critical role in supporting both clinical and administrative operations. As an IT Help Desk Technician, you will help ensure our technology systems run efficiently so our providers and staff can focus on patient care.
The Role: What to Expect
Location: Based in our Grand Forks, ND office
Frontline IT Support: Serve as the primary point of contact for staff experiencing hardware, software, or system issues
System Management: Support, maintain, and optimize IT systems across the organization
Collaboration: Work closely with administration, staff, and partner sites to meet IT needs
Key Responsibilities
Provide Help Desk Support: Troubleshoot and resolve hardware, software, and system issues for employees
Install & Maintain Equipment: Set up computers, peripherals, and software for new and existing staff
Staff Training: Train employees on IT systems, software, and best practices
Assess IT Needs: Evaluate staff requests and recommend appropriate solutions
System Analysis & Improvement: Conduct quality analysis of IT systems and develop compare/contrast proposals with recommendations
Vendor & Resource Coordination: Obtain outside IT resources when needed
Communication & Reporting: Initiate actions and communicate unusual or critical IT issues to Administration
Project Leadership: Lead IT-related projects as assigned
Partner Site Support: Work with partner locations to ensure systems are connected and functioning properly
Meeting Participation: Attend meetings to address and appropriately direct IT-related issues
What We're Looking For
Associate's degree in Information Technology required; Bachelor's degree in a related field preferred
3-5 years of IT experience
Strong working knowledge of computer hardware, software, and network systems
Excellent problem-solving and analytical skills
Strong communication skills with the ability to support both technical and non-technical users
Ability to manage multiple priorities in a fast-paced environment
Highly organized, self-motivated, and able to work independently
Willingness to adapt to new technologies and evolving organizational needs
What We Offer
As we support and care for our patients, we also prioritize the well-being of our team members. Our benefits include:
Medical, Dental & Vision Insurance
Long & Short-Term Disability Insurance
Life Insurance
Flexible Spending Accounts
401(k) Retirement Plan
Generous Paid Time Off (accrual based on hours worked)
Paid Holidays
If you're looking for a rewarding IT career where your work directly supports access to mental health care in rural communities, apply today!
Job Posted by ApplicantPro
$30k-51k yearly est. 7d ago
Enterprise Applications Specialist
NISC
Support specialist job in Mandan, ND
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
Position Overview
The Enterprise Applications team is an internal IT team that develops and supports foundational CRM software that helps empower NISC's internal and external users.
The team is looking to fill the role of Enterprise Applications Specialist. This role will be a key contributor to optimizing and supporting the sales cycle through CRM platforms with an emphasis in sales and product management. This position plays a pivotal role in ensuring that sales teams have reliable, secure, and user-friendly tools to manage leads, opportunities, quotes, and customer interactions. Additionally, this role will need to assess with monitoring and testing application functionality, identifying and resolving bugs, and ensuring seamless integration across sales systems. The specialist will collaborate closely with users to troubleshoot issues, validate configurations, and ensure that software solutions meet the specifications set by sales stakeholders.
Work Schedule
Hybrid (after an initial training period) from one of our office locations:
Cedar Rapids, IA
Lake Saint Louis, MO
Mandan, ND
Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed
Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose
Essential Duties
Assists users with basic and moderate application support efforts across select enterprise software applications, including logins troubleshooting, training, and research.
Ability to write documentation for processes and testing scenarios while serving as point of contact in reviewing and maintaining SOPs (Standard Operating Procedure) and requirements across all enterprise applications as needed.
Ensures highest customer service experience and satisfaction while handling advanced customer support inquiries.
Assist with the software release process by ensuring that release notes and update sets are properly documented as well as available to internal and external clients.
Assist with performing data hygiene across enterprise tools and frameworks.
Assists with maintain pricing within the product catalog, and pricing and contract templates.
Translate stakeholder input into clear, functional requirements using standardized formats.
Assist in collaborative sessions with stakeholders across departments to identify business needs, challenges, and desired outcomes.
Assist with creating wireframes, flowcharts, and other visual aids to support requirement clarity and stakeholder engagement.
Assist with all general database maintenance (cleaning obsolete queries, maintaining records according to style guides, accurately updating information on all records).
Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
Performs on-site or remote training to users in real time and provides access to other training resources as needed.
Assist with root cause and problem-solving activities to continually improve processes and quality.
Responds to users in an accurate, effective, and timely manner.
Demonstrates courtesy, patience, and generosity.
Utilizes logic and reasoning to work through and resolve problems.
Reviews own work for accuracy and completeness, spotting inconsistencies or discrepancies that indicate problems with quality of work. Pays close attention to details that are important to others to make sure they are correct.
Commitment to NISC's Statement of Shared Values.
Other duties as assigned.
Knowledge, Skills, & Abilities Preferred
Previous experience within CRM platforms. (ServiceNow or Salesforce)
Basic knowledge of SCRUM or agile methodologies.
Basic knowledge of enterprise system design.
Basic knowledge of document generation and signature tools. (Conga & OneSpan)
Excellent written and verbal communication skills.
Strong attention to detail and moderate level of ability to organize and prioritize.
Strong analytical skills, including a strong working knowledge of Excel.
Deadline driven.
Strong PC skills, including familiarity with scripting, tables, and flows.
Ability to teach, train, and learn from others.
Ability to work in a team and independently.
Ability to multitask and manage time effectively.
Ability to travel as needed to meet the goals and objectives of the position.
Education Preferred
Bachelor's Degree in a business-related field or equivalent experience.
Minimum Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Disclaimer
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
$52k-83k yearly est. Auto-Apply 5d ago
Production Support Specialist 2 Lead
Find Your Opportunity 3.4
Support specialist job in Mandan, ND
POSITION: Production SupportSpecialist 2 Lead SHIFT: Monday - Thursday, 6:30 am - 5:00 pm (Frequent Overtime on Fridays, 4-10 hours) PAY RATE: $24.00 - 27.00+ per hour (DOE) + Full Benefits Package LOCATION: Mandan, ND SUMMARY OF RESPONSIBILITIES
The Production SupportSpecialist 2 plays an advanced role in supporting production operations by coordinating material flow, assisting machine operators, and ensuring efficient use of equipment. This position requires leadership qualities, technical proficiency, and a strong commitment to safety and continuous improvement.
ESSENTIAL JOB FUNCTIONS
Embrace and demonstrate the qualities of the TrueNorth Steel Game Changer definition.
Oversee and coordinate material flow to ensure timely delivery to production lines.
Train and guide entry-level team members on proper material handling and safety procedures.
Operate forklifts, pallet jacks, and overhead cranes. Proficiency in advanced material handling equipment.
Assist machine operators with timely material retrieval and delivery.
Perform basic equipment operation tasks independently when required.
Conduct regular checks for material quality and equipment readiness.
Maintain accurate documentation for material movement and equipment operation.
Identify and implement process improvements to increase efficiency and reduce waste.
Ensure compliance with all safety and quality standards.
Willingness to work flexible hours, including overtime and weekends as needed.
Prompt and dependable attendance.
Other duties as assigned.
KNOWLEDGE, SKILLS, AND QUALITIES
Ability to read and interpret tape measures (imperial and metric).
Advanced understanding of material handling processes and inventory systems.
Ability to troubleshoot production delays and material shortages.
Strong oral and written communication skills.
Strong organizational and leadership skills.
Proficiency in operating cranes and advanced machinery.
Basic computer skills for inventory and production tracking.
Ability to work in various weather conditions and adapt to changing priorities.
EDUCATION AND WORK EXPERIENCE
High School diploma or GED required.
Forklift certification required; crane operation certification preferred.
2-3 years of experience in material handling or equipment operation is required.
$24-27 hourly 60d+ ago
Training Program Specialist
Dodge Construction Network
Support specialist job in Bismarck, ND
The Training Program Specialist designs, develops, and delivers learning programs that enhance performance and data quality across Dodge Content teams. This role is responsible for creating and managing training paths within the Learning Management System (LMS), developing engaging instructional content, and conducting live and recorded training sessions. The Training Program Specialist ensures that every training module aligns with organizational goals and empowers employees with the skills to maintain high data standards.
This is a Full-Time position and reports directly to the Senior Manager, Operational Performance Management
**_Preferred Location_**
This is a remote, home-office-based role, and candidates located in the continental United States will be considered. For this position, there is a preference to hire in the Eastern Time Zone; however, candidates in other areas/time zones would be considered as well.
**_Travel Requirements_**
Expected travel with potential international travel 5-10%.
**_Essential Functions_**
+ Develop and manage structured learning paths for new hires, as well as ongoing role-based training.
+ Create digital training modules, quick guides, and assessments in the LMS and SOP platforms
+ Deliver live and recorded training sessions to reinforce learning objectives
+ Collaborate with managers and SMEs to identify training needs and skill gaps
+ Update and maintain training materials to reflect current SOPs, data workflows, and governance requirements
+ Measure training effectiveness using assessment scores, feedback, and KPI outcomes
+ Partner with the Governance Specialist to ensure training aligns with approved SOPs
+ Promote a culture of continuous learning and operational excellence across Content
**_Education Requirement_**
Bachelor's degree in Education, Instructional Design, or related field or equivalent work experience.
**_Required Experience, Knowledge, and Skills_**
+ 3+ years of experience in training development, instructional design, or adult learning
+ Experience managing LMS platforms and/or creating digital learning content
+ Strong facilitation, presentation, and communication skills
+ Proficiency with Microsoft Office
+ Proficiency with concepts of video editing with tools such as Adobe Premiere, Final Cut Pro, or Camtasia
+ Familiarity with data quality, governance, or content management principles
+ Highly organized, detail-oriented, and collaborative
+ Experience with instructional design, including adult learning principles, to develop effective training
+ Ability to deliver engaging, accessible learning content
+ Adaptability: Updates materials as processes evolve
+ Highly collaborative and able to work with multiple teams to align learning with operational goals
**_Preferred Experience, Knowledge, and Skills_**
+ Data Visualization tools such as Tableau, AWS QuickSight, PowerBI
+ Knowledge of SQL and/or Python programming languages
+ Agile development methodologies, familiarity with Jira/Confluence
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with innovative software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary Range: $60,000-$70,000_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need accommodation or assistance completing the online application, please email _** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
\#LI-Remote
\#LI-SB1
\#DE-Remote
\#DE-2026-16
$60k-70k yearly 16d ago
Biomedical Engineering Support Specialist III
Veterans Engineering
Support specialist job in Fargo, ND
Job Description
Veterans Engineering is searching for a talented Biomedical Engineering SupportSpecialist III to join our dynamic team. In this critical role, you will provide advanced biomedical engineering support to healthcare facilities, ensuring all medical equipment is safe, functional, and compliant with healthcare regulations. You will be responsible for troubleshooting complex medical devices, conducting preventive maintenance, and providing training to staff on proper equipment use and safety practices. Our ideal candidate is detail-oriented, possesses strong analytical skills, and has a deep understanding of medical technology and regulations in the healthcare industry. This position is perfect for someone who is passionate about improving patient outcomes through high-quality engineering support and has a commitment to excellence in service delivery. We value diversity and strongly encourage candidates from all backgrounds, including those with military experience, to apply.
Responsibilities
Perform incoming inspection and periodic inspection on both new and current medical equipment or devices
Perform quality assurance check to assure that equipment conforms to manufacturer literature for components, parts, and performance
Install, Calibrate and Test medical equipment or devices in accordance with manufacturer's literature, certification to perform installation actions, and/or biomedical engineering department authorization to perform installation
Perform Inventory and Asset Management of medical equipment and document according to VA process and procedures
Perform preventive maintenance checks
Perform troubleshooting of equipment or device malfunction to determine source or cause of defect or malfunction
Perform scheduled and/or unscheduled maintenance
Document using VA's electronic system according to the VA standards
Requirements
A minimum of five years of hospital or healthcare experience performing medical equipment maintenance
Associate degree or higher in an applied science or equivalent military training
Demonstrated competency to perform operational verification procedures, planned maintenance, and repair service on various types of medical equipment
Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards
Familiarity with the setup and application of test equipment
Travel Requirements
Travel to client locations is required for this position and may vary based on project needs.
EEO Statement
Veterans Engineering is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.
As an Equal Opportunity Employer, Veterans Engineering complies with all applicable federal, state, and local employment laws.
We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience.
Equal Opportunity Employer/Veterans/Disabled
U.S. Work Authorization
Due to federal contract requirements, only U.S. citizens are eligible for this position. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements.
$55k-88k yearly est. 14d ago
Technical Support (Help Desk)
National Information Solutions Cooperative 4.0
Support specialist job in Mandan, ND
About NISC
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
Work Schedule
Hybrid (after an initial training period) from our Mandan, ND office
Hybrid Schedule: Minimum of working 4 days per week onsite with availability to work up to 5 days a week from an office location.
Monday-Friday, scheduled to work within 7:30 am - 6:00 pm
Primary Responsibilities
Serves as first tier Helpdesk support to the administration of both Windows and Mac devices, tasks include (but not limited to):
Performs installations, setting up Active Directory (AD) user accounts, maintaining general logins, establishing permissions, etc
Performs hardware and software maintenance, repairs, upgrades, backups, restores and other maintenance tasks as needed
Supports device replacements and rotations
Installs and troubleshoots NISC approved software on NISC owned devices
Provides support of NISC's phone & ACD systems
Assists with support of our SSO (Okta) for various applications
Provides initial support by assisting onsite or virtual employees with common login and permission issues, as well as resolving problems related to software, hardware, and peripheral devices.
Utilizes remote connectivity tools such as NinjaOne or Microsoft Teams to assist with support efforts
Troubleshoots and maintains Apple devices, including Mac computers, iPads and AppleTVs
Manages onsite meeting room technology needs, including AV setup, system updates, and technical support, ensuring that all NISC meeting spaces and event requirements are met
Ensures NISC meeting rooms and other meeting technical requirements are up to date for the facilitation of various NISC meetings/events
Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role
Assists project leads on various projects within the Helpdesk team
Availability to participate in an On-Call/Afterhours rotation (one week about every two months)
Additional tasks or duties as required
Knowledge, Skills & Abilities Preferred
Strong verbal and written, interpersonal and communication skills
Strong customer service skills
Familiarity with the setup and support of Windows and Mac operating systems and software
Familiarity with basic support of TCP/IP networks
Familiarity with basic Virtual Private Network clients (VPN) and computer connectivity (WiFi/LAN)
Familiarity with Telephony
Familiarity with Okta (SSO)
Familiarity with a ticketing system or working from a queue
Strong problem-solving skills and attention to detail
Ability to work independently, as well as in a team environment
Ability to effectively adapt to change
Ability to interact in a positive manner with internal and external contacts
Ability to maintain the highest level of professionalism, ethical behavior and confidentiality
Commitment to NISC's Statement of Shared Values
Education Preferred
High School Diploma or equivalency required.
Bachelor's Degree in a related field or equivalent experience preferred.
Minimum Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Disclaimer
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
$26k-33k yearly est. Auto-Apply 43d ago
Museum Program Specialist
State of North Dakota 4.2
Support specialist job in Bismarck, ND
If you love working with kids, enjoy crafting creative lesson plans, and are excited about the opportunity to promote North Dakota's unique legacy, this could be the perfect role for you. This position involves planning and hosting the Little Kids Big World program at the North Dakota Heritage Center and State Museum. Furthermore, this role will occasionally support the education department with other public programming. This role is a commitment of approximately 12 hours per week. While the programs are time specific, the successful applicant will have the flexibility to conduct prep and lesson planning at their convenience.
This individual will execute their responsibilities demonstrating a positive attitude and friendly/pleasant demeanor toward visitors in the North Dakota State Museum and Heritage Center. The successful applicant will:
* Develop lesson plans about ND heritage, history, environment, and industries.
* Present programming for children PreK through middle school related to gallery content, which usually take place Wednesday mornings, weekends, and occasional holiday work.
* Draft press releases and promotional material describing programs.
* Meet and greet visitors to the North Dakota Heritage Center & State Museum.
* Utilize research techniques to develop an understanding of the history of North Dakota.
* Be punctual and willing to work a flexible schedule.
* Demonstrate excellent customer service.
* Follow designated safety procedures as needed for staff, visitors and objects.
Minimum Qualifications
* High school diploma or equivalent.
* Ability to lift objects and materials up to 35 pounds.
Preference will be given for:
* Early childhood learning and programming experience.
* Work with children 12 years old and younger.
* Customer service experience.
About Team ND
"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt
More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.
Application Procedures
All applications must be submitted via the Career site at ******************* Paper submissions are not accepted. Application packages must be submitted online by 11:59 PM CST on the closing date listed on the posting.
Application packages must include cover letter, resume, and three work-related references. Applicants will be scored on a 100-point candidate questionnaire to be considered for interviews; please provide detail in responses to the questionnaire. Applicants who experience difficulties during the application process should contact **************** or ************.
Applicants must be legally authorized to work in the United States. The State Historical Society does not provide Sponsorships.
For more information or if you need accommodation or assistance in the application or selection process, contact Erica Houn at ************ or ************.
Equal Employment Opportunity
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. ยง 23-12-10.
$40k-60k yearly est. 4d ago
Behavior Support Specialist
South East Education Cooperative Consortium 3.7
Support specialist job in North Dakota
Student Support Services
Date Available: 01/26/2026
Closing Date:
Until Filled
$39k-48k yearly est. 5d ago
Computer Field Technician
Bc Tech Pro 4.2
Support specialist job in Grand Forks, ND
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$24k-31k yearly est. 1d ago
Behavior Support Paraprofessional
Williston Basin School District #7
Support specialist job in North Dakota
Support Staff/Paraprofessional
Williston Basin School District #7, Williston, North Dakota, is currently accepting applications for the following position:
Behavior Support Paraprofessional
Hagan Elementary School
WBSD #7 is an Equal Opportunity Employer. If claiming veterans' preference, you must provide a copy of your DD-214, Certificate of Release or Discharge from Active Duty, or other acceptable documentation. Applicants claiming 10-point preference will need to submit Form SF-15, or other acceptable documentation.
For more information about this position, please contact:
Judy Billehus
Human Resources Director
Williston Basin School District #7
PO Box 1407
820 E Broadway
Williston, ND 58801
Ph: **************
************************************
Attachment(s):
Job Description
$39k-51k yearly est. Easy Apply 60d+ ago
Help Desk Tech
Ingeus Via Alexander Mann Solutions
Support specialist job in Fargo, ND
Atos is an IT services corporation with it being one of the biggest leaders in digital services with annual revenue of 12billion and close to 100,000 employees in 72 countries, serving a global client base. They are a worldwide Information Technology Partner for the Olympic Games
Atos specializes in hi-tech services, unified communications, cloud, big data and cyber security services
. We are looking for IT support technicians that are passionate about the world of technology and want to be key
individuals to help troubleshoot our clients.
Job Description
The IT Desktop SupportSpecialist's primary role is to ensure proper
computer operation so that end users can accomplish business tasks. This
includes receiving, prioritizing, documenting, and actively resolving end user
help requests and application support. Problem resolution may involve the use
of diagnostic and help request tracking tools, as well as require that the
individual give in-person, hands-on help at the desktop level. Candidate may be
required to interact with other members of the IT Team to diagnose and resolve
unique problems. At times, the candidate may be asked to assist in the
maintenance and testing of network, servers and/or associated equipment.
Training will be given to employees trainingis 7:00 am to 3:30 pm for ten consecutive days.
Qualifications
Duties and Tasks/Essential Functions:
Deliver service and support to
end-users using and operating automated call distribution phone software,
via remote connection or over the Internet;
Gather customer's information and
determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical
hardware and software issues involving internet connectivity, email
clients, and more.
Follow standard processes and
procedures;
Redirect problems to appropriate
resource;
Accurately process and record call
transactions using a computer and designated tracking software;
Organize ideas and communicate
oral messages appropriate to listeners and situations;
Stay current with system
information, changes and updates
Skill and Knowledge Qualifications:
Proper phone etiquette;
Ability to speak and write clearly
and accurately;
Demonstrated proficiency in typing
and grammar;
Knowledge of relevant software
computer applications and equipment;
Knowledge of customer service
principles and practices;
Effective listening skills;
Willingness to co-operate with
others and work to the greater good;
Multi-tasking capabilities;
Minimum 12 hours of weekend
working availability on a Saturday or Sunday
Problem Solving,
Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills,
Customer Service, Quality Focus, PC Proficiency, System Administration
Other IT certification helpful but not required
Additional Information
Conditions:
Must be able to sit for long
periods of time
Position requires use of
headset/microphone
Salary: 16.25
Required Education:
High School Diploma or GED, 2-year technical degree or similar
experience.
Required Experience:
1
year Customer Service
Location:
Fargo, North Dakota
JobType:
Full Time
Hours:
Variable