Technology Support Specialist
Support specialist job in New York, NY
Technology Support Specialist
Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals because we know that health requires care for the whole person. Its no wonder 98% of patients report being fully satisfied with Upward Health!
Job Title & Role Description:
The Technology Support Specialist is a critical member of the Upward Health Technology Department, responsible for delivering front-line technical support for a variety of end-user systems while assisting with the maintenance of Upward Health's logistical operations. The role is perfect for an individual who thrives in high-demand environments, is familiar with Microsoft and Android platforms, and enjoys teaching users while offering effective technical support. This position offers the opportunity to gain valuable experience in service and technical roles while being part of a collaborative team focused on system administration, support, and training for our clinical teams across the United States.
Skills Required:
Strong understanding of Microsoft and Android platforms.
Proficiency with Microsoft administrative tools, including Excel, Outlook, SharePoint, Teams, Visio, and Word.
Expertise in troubleshooting technical issues and providing timely solutions.
Ability to perform device and account-level configuration and maintenance, ensuring system security.
Skilled in creating and maintaining documentation, knowledgebases, and training resources.
Excellent communication skills, both verbal and written, with a focus on customer service and approachability.
Ability to work independently while being part of a dynamic, team-oriented environment.
Ability to deliver reports and summaries to management highlighting technical issues and proposing resolutions.
Fluency in English required; Spanish fluency is a plus.
Key Behaviors:
Customer-Oriented:
Demonstrates a focus on providing excellent customer service, ensuring end users receive clear, friendly, and timely assistance.
Problem-Solving:
Approaches issues with a positive attitude, using available resources and knowledge to solve user problems efficiently.
Adaptability:
Remains flexible in adjusting to evolving work conditions and new technologies or systems.
Attention to Detail:
Carefully documents all support tickets, user interactions, and troubleshooting steps.
Effective Communication:
Communicates issues and solutions clearly and effectively, both verbally and in writing, to non-technical users.
Active Listening:
Listens carefully to users to understand their issues fully before taking action.
Team Collaboration:
Works well in a team environment, collaborating with other support staff to resolve issues quickly and efficiently.
Time Management:
Manages multiple tasks simultaneously, prioritizing issues based on urgency and impact.
Patience:
Displays patience when dealing with frustrated or non-technical users, ensuring they feel supported throughout the process.
Learning Mindset:
Continuously seeks opportunities to learn new technologies, tools, and processes to improve service delivery.
Competencies:
Technical Troubleshooting:
Ability to identify, diagnose, and resolve basic technical issues related to hardware, software, and network problems.
Knowledge of IT Systems:
Understanding of operating systems (Windows, mac OS, Linux), office applications (Microsoft Office Suite), and common software used in a business environment.
Ticketing System Proficiency:
Experience using help desk software (e.g., Jira, ServiceNow, Zendesk) for tracking support requests and progress.
Basic Networking Knowledge:
Familiarity with networking basics, such as IP addresses, DNS, and troubleshooting connectivity issues.
Knowledge Base Management:
Ability to maintain and update documentation and internal knowledge bases for common problems and solutions.
System Setup and Configuration:
Competence in setting up and configuring hardware (PCs, laptops, printers) and software applications.
Security Awareness:
Understanding of basic security principles, such as password management, phishing threats, and device security protocols.
Escalation Procedures:
Knowledge of when and how to escalate complex issues to higher-level support or specialized teams.
End-User Support:
Ability to support end users with software installations, troubleshooting, and answering questions on system usage.
Documentation and Reporting:
Competence in documenting user issues, troubleshooting steps, and resolutions in a clear and organized manner.
Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
Upward Health Benefits
Upward Health Core Values
Upward Health YouTube Channel
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Financial Application Specialist
Support specialist job in New York, NY
📅 Term: 12-Month Contract
💵 Pay: $50-$52 per hour (W2)
🏥 Industry: Hospitals & Health Care
About the Role
We're looking for a Financial Application Specialist to join our healthcare team in New York. In this role, you'll act as the bridge between Finance and IT, ensuring that financial systems-such as payroll, billing, and revenue cycle tools-run efficiently and align with business needs.
You'll help improve processes, resolve system issues, and lead projects that enhance how financial data is managed and shared across the organization. This is a great opportunity for someone who understands both finance operations and technology and enjoys solving complex problems in a collaborative environment.
What You'll Do
Analyze business and financial processes, and identify opportunities for improvement through automation or system enhancements.
Support the full project lifecycle: design, testing, deployment, and ongoing maintenance of financial applications.
Collaborate with internal teams and external partners to integrate systems and streamline data flow.
Troubleshoot issues and recommend solutions-whether through customization or out-of-the-box options.
Prepare clear documentation and provide training to end-users.
Translate technical concepts into practical solutions for finance teams.
Stay updated on new tools, technologies, and best practices in finance and healthcare systems.
What We're Looking For
Bachelor's degree in Finance, Accounting, Business, or a related field.
4+ years of relevant experience-preferably in healthcare or non-profit environments.
Experience with financial systems such as payroll, time & attendance, or revenue cycle management.
Strong analytical, communication, and documentation skills.
Ability to lead cross-functional initiatives and manage multiple priorities effectively.
Additional Details
Candidates must be legally authorized to work in the U.S. at the time of application and throughout employment.
We are unable to provide visa sponsorship or engage in C2C or C2H arrangements.
Service Support Specialist
Support specialist job in Melville, NY
Join the fastest-growing aesthetic device company in the US! Cartessa Aesthetics is growing its operations team to continue to provide a world-class experience to our customers. This is a great opportunity for a motivated self-starter to make a massive, visible impact across the business in a fast-paced and dynamic environment.
*This is a full-time role in our Melville, NY office*
Responsibilities
· Work with international vendors and global logistics partners
· Oversee distribution of technical service cases and optimize the service program
· Identify opportunities for increased efficiency
· Liaise with the service team to create and distribute estimates and invoices.
· Coordinate outbound shipments of parts to customers and service technicians, ensuring accurate and timely delivery
· Ensure timely and professional communication with customers regarding service status and case updates
· Collaborate with cross-functional teams (field service) to implement process improvements in service operations
· Assist with CRM administration
· Manage Return Merchandise Authorizations (RMAs) for inbound parts
· Support Operations leadership in daily tasks
Required
· BA or BS required
· High level of organization and time management skills
· Strong written and verbal communication skills
· Solid business acumen
· Superlative problem-solving and critical thinking skills
· Willingness to be flexible and adapt to situations on a daily basis
· Ability to lift 50-75 lbs.
Intake Specialist
Support specialist job in New York, NY
Home Care Intake Coordinator | Brooklyn, NY | Full Benefits + Growth Potential
Join a well-established home care agency serving all five boroughs, recognized for its steady growth over the past decade and its collaborative, supportive leadership team.
We're seeking an experienced and personable Home Care Intake Coordinator who combines attention to detail with a genuine ability to connect with people. This is an opportunity for someone who thrives in a fast-paced, professional environment and takes pride in turning every referral into a positive experience for patients and families.
What You'll Do
Manage incoming referrals from intake through start of care, ensuring accuracy, timeliness, and compliance.
Engage patients and families with warmth and professionalism-clearly explaining services, addressing concerns, and building confidence in the care being provided.
Verify insurance eligibility and obtain authorizations efficiently.
Review all documentation for completeness and accuracy.
Collaborate with clinical, scheduling, and support teams to coordinate smooth admissions.
Build and maintain positive relationships with referral sources and community partners.
What We're Looking For
Experience in a medical office or home care intake department (required).
Strong background in insurance verification and authorizations (required).
Prior CHHA or LHCSA experience (preferred).
Excellent communication and relationship-building skills - the ability to engage patients, families, and referral partners with empathy and professionalism.
Proactive mindset with strong organizational and follow-up skills.
What We Offer
Comprehensive Health, Dental, and Vision Insurance
Paid Time Off and Holidays
Supportive leadership that values collaboration and professional growth
Long-term stability with an agency that continues to expand thoughtfully
A positive, team-oriented culture where your contributions make a difference
About Elite Connect
This search is managed by Elite Connect, a healthcare recruitment firm connecting top professionals with pre-vetted organizations that share their values and growth goals. With over a decade of healthcare hiring expertise, we match you with companies that recognize and support your success.
If you're detail-oriented, personable, and ready to grow with a respected home care agency where connection and care go hand in hand - apply today!
Apple Global Mobility Support
Support specialist job in New York, NY
Software Guidance & Assistance, Inc. (SGA), is searching for an Apple Global Mobility Support Specialist for a Contract to Hire assignment with one of our premier Boutique Investment Banking clients in New York, NY.
**This role is onsite 5x week **
Candidates must have extensive MacOS experience, and be extremely proficient with all Apple products.
Responsibilities :
Troubleshooting and supporting end-users, while providing white glove service
Working closely with the compliance department to ensure that all texts are archived via Leap
Working w/ wireless carriers to set up and activate users' devices
Onboarding of new employees to their mobile and work devices
Document and escalate issues
Setting up iPads and iPhones; emails, contacts, calendar
Installing desktop hardware and software
Performing desktop imaging and configuration
Installing and configuring printers
Required Skills:
At least 6+ years of technical support experience within a corporate environment
Advanced experience with MacOS and mobile devices
JAMF
Proven ability to offer high-level desktop support in an enterprise environment
Excellent communication skills
Familiarity with standard ticketing systems
Some experience with Leap or similar text archiving applications is preferred
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at ****************** .
EEO Employer: Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.
Sales Support Specialist
Support specialist job in Amityville, NY
Sales Support Specialist - Helping Doctors Help Skin Glow!
Schedule: Monday - Friday, time of day 8AM - 5PM EST
About Us:
We're a leading medical-grade skincare brand trusted by dermatologists, plastic surgeons, and aesthetic professionals nationwide. Our mission? To combine science and skincare to deliver real, radiant results.
Behind every successful partnership with a physician's office is a smooth, supportive, and detail-oriented sales operation - and that's where you come in.
About the Role:
As our Sales Concierge aka Sales Support Specialist, you're more than support - you're the bridge between our brand and our physician partners. You'll be the go-to expert who ensures every order, inquiry, and sales interaction feels seamless, efficient, and personal.
If you're a multitasking pro who loves skincare, understands sales processes, and thrives in a professional-yet-collaborative environment - this is your chance to shine.
What You'll Do:
Coordinate the design concierge process by understanding the clients' aesthetics and brand identities, and collaborating with our internal design team to deliver tailored design solutions.
Serve as a dedicated liaison between the sales team, physician offices and internal creative teams, ensuring smooth communication and exceptional service.
Manage onboarding and design coordination for new account setup, and data accuracy within Salesforce.
Support sales representatives in leading the onboarding process for new clients, including leading the custom design process.
Oversee project timelines and priorities using strong project management skills-especially for new client deliverables.
Deliver warm, knowledgeable customer support to our physician partners-resolving any issues quickly and professionally.
Identify opportunities to improve processes, enhance efficiency, and elevate the overall client experience.
What You Bring:
Experience in sales support, operations, or customer service-ideally in skincare, aesthetics, or healthcare.
Proficiency in Salesforce.
Excellent project management and multitasking skills-you thrive in a fast-paced environment.
A strong eye for design and branding-you appreciate professional, clean, and elevated visuals. Familiarity in Adobe Creative Suite is a must including Illustrator, Photoshop and InDesign.
Accuracy and care in order processing - every detail matters when working with medical professionals.
A polished, professional communication style-comfortable engaging with doctors, practice managers, and sales reps alike.
Why You'll Love It Here:
Join a mission-driven company redefining the future of professional skincare.
Work alongside passionate sales and creative professionals who value teamwork and innovation.
Opportunities for professional growth and development in a rapidly expanding industry.
Flexible work environment and supportive leadership.
Employee discounts on our scientifically formulated skincare products.
Ready to bring structure, style, and stellar support to our growing skincare brand?
Apply now and help us empower doctors to deliver confidence - one glowing complexion at a time.
Information Technology Specialist
Support specialist job in New York, NY
Information Technology Specialist Job Overview: You will immerse yourself in becoming a true expert in elevating the organization's communication network. Your journey will involve installing, configuring, securing, and maintaining communications systems, empowering you to contribute significantly to the organization's technological advancement. Requirements: Attend a 30-week paid training program to gain skills and certifications in network security, programming, coding, computer languages, computer systems, communication network operations, and network administrations. Advanced certifications require additional full funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans. 30 days paid vacation. 90 days paid paternity and maternity vacation. Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more. Housing, clothing, and relocation allowance. Tuition assistance. Student loan repayment. Flexible retirement and pension plans. Pay and Promotion: Entry pay and promotions vary based on education level and qualifications. Hiring bonus opportunities available. Specialty bonuses available depending on qualifications and position. Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice 1,200 industry leading organizations including Charter Communications, Tesla, and COX Communications. Similar Career Fields Include: Information Security Analyst, Cyber Defense Analyst, and Network and Systems Administrator. About Our Organization: The U.S. Army offers a variety of possibilities for to discover your true potential - whether you are looking to gain technical expertise, travel the world, or serve your community, the Army's unique career opportunities and comprehensive benefits package will enable you to achieve your goals. Be All You Can Be. Now Hiring Full and Part Time Positions. Click apply for an Interview d24ad0b8-823f-4e68-a892-2986ccdf7392
Implementation Specialist
Support specialist job in Hackensack, NJ
New Responsibilities:
Performs on-call requirements on a rotating schedule
Provides crisis intervention services as needed
Completes clinical screening, risk assessments, intakes, diagnosis, and provides psychotherapy to consumers
Responsible for the management of cases, clinical support, and direct assistance to consumer and linkage
Develops treatment plans and collaborates with the treatment team
Ensures all clinical and administrative documentation is completed in a timely manner
Qualifications:
MSW in social work or MA in psychology or counseling
Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC) in the State of New Jersey
Previous clinical experience in direct service with the SPMI population
Valid New Jersey driver's license
Pay:
$58,000 - $63,000 annual salary
Shift
Monday through Friday 8am-4pm
Why Join us ?
Competitive Pay
Excellent Benefits: We cover over 90% of medical and dental premiums, plus provide free vision insurance
Retirement Support: 4% annual employer contribution to your 403(b) after one year
Generous Time Off: Enjoy vacation, personal, and sick days
12 Paid Holidays throughout the year
Room to Grow: Take advantage of advancement opportunities and professional development support
Family Advocate-Children Mobile Crisis Team
Support specialist job in New York, NY
VNS Health Family Advocates embody our core values of Empathy, Integrity, and Agility by helping children and their families access life changing resources whether it's basic needs of housing and public assistance or community resource programs that support social emotional wellbeing. This role draws on lived experience to guide others through challenging times. Family Advocates are trusted navigators of complex systems that help VNS Health clients live and heal at home surrounded by their family and community. VNS Health provides vital client-centered behavioral health care to New Yorkers most in need, across all stages of life and mental well-being. We deliver care wherever our clients are, including outpatient clinics, clients' homes, and the community. Our short- and long-term service models include acute, transitional, and intensive care management programs that impact the most vulnerable populations, from children, to adolescents, to aging adults. As part of our fast-growing Behavioral Health team, you'll have an opportunity to develop and advance your skills, whether you're early in your career or an experienced professional.
What We Provide
Attractive referral bonus opportunities
Generous paid time off (PTO) , starting at 20 days of paid time off and 9 company holidays
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
Employer-matched retirement saving funds
Personal and financial wellness programs
Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
Generous tuition reimbursement for qualifying degrees
Opportunities for professional growth and career advancement
Internal mobility, CEU credits, and advancement opportunities
Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals
What You Will Do
Applies mutually shared and lived experiences navigating the systems of care as a caregiver. Serves as a role model, advocate, and mentor for children and families
Assists with obtaining and maintaining clients' entitlements, including Medicaid, Public Assistance, SSI as well as assisting with problems related to housing or utilities
Interviews clients and significant others, when appropriate , in order to obtain personal histories and to understand the social and emotional factors related to the client's mental health problems
Participates in frequent active engagement with families to engage them in receiving services and assists in empowering them to take the steps necessary to maximize their quality of life
Develops inventory of resources that will meet the clients' needs as identified in the assessment process
Advocates for and assists clients in utilizing adjunctive community resources. Arranges transportation and accompanies clients to appropriate facilities/agencies, as necessary
Provides linkage, coordination with, referral to and follow-up with other service providers. Monitors appointments medical facilities, social service agencies or other providers of concrete services
Collaborates with interdisciplinary team members to discuss care needs and identify solutions to support clients/consumers/ members
Attends planning meetings with service providers to coordinate service plans
Initiates written (including clinical and progress notes) and verbal communications, and ensure s that all patient record keeping is in compliance with agency, state, city and federal requirements
Participates in agency and community programs and education, as requested
Participates in interdisciplinary team meetings, case conferences, staff meetings, quality assurance meetings, and supervision meetings as required
Qualifications
Licenses and Certifications:
Valid driver's license (i.e., license matching state of residence) required
Credentialed family peer advocate preferred
Education:
Bachelor's Degree in social work, health and human services or a related field preferred
Two or more years of equivalent and relevant experience in a social service agency OR an equivalent combination of the education and experience preferred
Work Experience:
Minimum of one year of experience in a mental health or social service setting with emphasis on family support services and/or family psycho-education required
Lived experience as a caregiver for children with behavioral health needs in accordance with the New York State Office of Mental Health and the New York City Department of Health and Mental Hygiene. required
Bilingual skills may be required as determined by operational needs
Pay Range
USD $20.98 - USD $26.23 /Hr.
About Us
VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 "neighbors" who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.
Support Associate (Stock)- Soho
Support specialist job in New York, NY
At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live.
Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product.
In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.
The Responsibilities
A Support Associate (Stock) works within the store team to help achieve store sales and stock/inventory goals. The Support Associate partners with the management and sales team to ensure a seamless flow between front and back of house. This role should be well versed in standard operating
procedures and provide customers with utmost customer service.
Business Leader
● Demonstrate excellent knowledge of the product to support the brand goals
● Understand company tools, incentives & strategies to support meeting store sales goals
● Maintain all-areas back of house including stock organization, shipping/receiving, and supply orders per policy and procedure.
●Efficiently execute register functions and inventory transactions.
People Leader
● Ensure effective communication between all team members
● Supports ways to keep the team motivated and engaged
● Contribute new & innovative ideas to support meeting business goals
● Participate in all training and development meetings.
Operations Leader:
● Ensure all functions of the store are maintained to support a superior shopping-experiences
● Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork
●Support in areas of risk management, physical security, store cash control and inventory control.
● Participate in physical store inventories.
● Identify product concerns and communicate inventory needs to support the business goals
● Comply with all point of sale register policy and procedures
Customer Focus:
● Support building meaningful relationships with clients through strong-interpersonal skills both in store and over the phone.
●Collaborate with all team members to support a superior shopping experience
● Ensure client needs are quickly and effectively met for overall customer satisfaction
● Uphold merchandise standards and maintain visual directive.
● Be present on and off the floor as a Theory Brand Ambassador
The Essentials
● 1+ years' prior work experience in a client-centric, sales, support, or back of house environment.
● Dynamic interpersonal and communication skills, both verbal and written
● Independent work ethic, time management skills
● Computer skills to operate point of sale system, experiences with teamwork is a plus
Salary: $18-$20/hour *
*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level,
certifications, applicable skills and expertise, and location of the position.
As an Equal Opportunity Employer, Theory LLC does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or
expression or because of any other status or condition protected by applicable federal, state, or local law.
Ensure your Theory job offer is legitimate and don't fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply through our direct job posting.
Timepiece Specialist
Support specialist job in New York, NY
Our business is here to remake the world of pre-owned luxury jewelry. We use our expertise, technology and connections to get jewelry sellers the absolute most for their jewelry. We are passionate about quality, sustainability, and the valuation of finely crafted jewels.
We are an international group of people who are not only passionate about our work but about each other and our customers. Our flat hierarchy and organizational structure create an open environment where all feel comfortable to voice ideas, and we love the smart, creative minds of people who take pride in what they do.
We are expanding our Watch team and are looking to hire a variety of people with varying experience. Compensation will be commensurate with experience. If you are looking for an Assistant or Manager role, please apply.
What You'll Do:
Assist in the end-to-end lifecycle of timepiece auctions across our Worthy, CIRCA, and Hampton Estate Auction brands
Maintain performance across authentication and pricing, ensuring auction deadlines are consistently met
Help to educate and train a team of new Buyers on timepieces
Support the dispersed Buying team across our global offices on timepiece purchases
Collaborate closely with cross-functional partners in Product, Sales, and Operations
Use data to identify trends, uncover opportunities, and drive continuous improvement initiatives
Optimize operational excellence by improving workflows
What You Have:
3+ years of experience in timepiece expertise
Previous experience with watches
Fluency in data tracking and operations management
Proficiency with Google Suite (Docs, Sheets, Slides)
Proven ability to analyze data, navigate reporting tools, and surface actionable insights
Exceptional communication, collaboration, and stakeholder management abilities
Proven problem-solving skills with a strong commitment to action
The capability to navigate ambiguity and be flexible to changing needs and priorities
The ability to prioritize multiple time-sensitive tasks and/or escalate issues
Demonstrated ability to self-start and manage people with organizational effectiveness to maximize productivity, locally and remotely
What We'll Give You:
A supportive, inclusive culture in an organization that values your contributions
Opportunities for personal and professional growth through work experience and mentorship
An attractive and equitable compensation package, including salary and stock options
A generous benefits program featuring generous PTO, comprehensive medical, dental, vision, and other health benefits, 401K plan, commuter program, learning & development resources, health & wellness perks (i.e., free therapy sessions), and so much more
Technology Support Analyst
Support specialist job in New York, NY
We invite you to review our current business services professionals openings to learn about the opportunities available across the firm.
About Us
Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers.
The Opportunity
We are seeking a Technology Support Analyst to join our Firm. This individual will provide technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone, and security systems. This individual will provide a high level of customer service, accurate reporting, and work with other local technology professionals as well as the Firm's central resources in White Plains. Technology Support Analysts work under the direction of the Senior Technology Support Analyst, Technology Support Supervisor, and Technology Manager. The hours of this position are Monday - Friday, 10:00 am - 6:00 pm. Please note that the Firm will not sponsor applicants for work visas for this position.
Responds to local and central telephone helpline, support tickets and e-mails, assesses problems, and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
Provides application support for both local installations and Citrix-based applications.
Assembles, installs, configures, tests, images, troubleshoots, and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones, and Wi-Fi capable devices, audio visual equipment and software,
reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required.
Provides assistance and advice on technology allowance purchases for attorneys.
Provides support, troubleshooting, and repair for laptops and desktops.
Assists with remote site access.
Assists with Firm's audio visual set up requirements.
Assists with offsite technology set ups as required.
Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Manager/Supervisor.
Supports all personnel adds, moves, and changes.
Services, documents, and provides loaner equipment in accordance with Firm policies.
Maintains accurate inventory records.
Establishes and maintains effective working relationships with clients, attorneys, and business services professionals.
Ensures the security of the Firms systems by understanding the risks and ensuring best practices are followed.
Helps to maintain Firm policies and procedures in relation to computer technology.
Provides basic induction training on technology systems, mobile device usage, and basic software usage.
Provides software training based upon modules created by the global training department.
Regular and reliable physical presence to [ex: manage others, meet with clients, use on-site equipment, trouble shoot hardware and software].
Provides a consistent and high level of customer service.
Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others.
Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.
Manages Firm resources responsibly.
Complies with and understands Firm operation, policies, and procedures.
Performs other related duties as assigned.
Qualifications
Through working knowledge of Microsoft Office Suite, Citrix, PC and Mac Environments, eDocs DM, Blackberry and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac.
Ability to apply logic, reasoning, analysis, and interpretation skills to resolve problems.
Ability to maintain continuous concentration, alertness, and attention to detail.
Basic understanding of hardware and software used for building security systems.
Strong customer service skills.
Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems.
Demonstrates effective interpersonal and communication skills, both verbally and in writing.
Ability to handle multiple projects and shifting priorities.
Ability to handle sensitive matters and maintain confidentiality.
Ability to organize and prioritize work.
Ability to work well in a demanding and fast-paced environment.
Ability to work well independently as well as effectively within a team.
Flexibility to travel.
Flexibility to adjust hours and work the hours necessary to meet operating and business needs.
Education and Experience
High School diploma or equivalent
Minimum of three years of related work experience, inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications, hardware and software
Culture & Life at Skadden
What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.
Benefits
The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life.
Competitive salaries and year-end discretionary bonuses.
Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
Generous paid time off.
Paid leave options, including parental.
In-classroom, remote, and on-demand learning and professional development opportunities.
Robust well-being classes and programs.
Opportunities to give back and make an impact in local communities.
For further details, please visit: *******************************************************
The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.
Salary Details
$80,000 - $90,000
EEO Statement
Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.
Applicants who require an accommodation during the application process should contact Lara Bell at **************.
Skadden Equal Employment Opportunity Policy
Skadden Equal Employment Opportunity Policy
Applicants Have Rights Under Federal Employment Law
Applicants Have Rights Under Federal Employment Law
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Auto-ApplyPost Closing Specialist (Title)
Support specialist job in Rye Brook, NY
Thoroughbred Title Services is looking for a organized and detailed-oriented person to fill their Loan/Post Closing Coordinator position in Rye Brook, NY.
This position is responsible for the post closing processes, including assisting with the balancing of files, the proper and timely recording of documents, and the tracking and obtaining of loan releases.
Job Duties and Responsibilities
(Essential Job Functions)
Provide support and assistance to the lending institutions and ensure that proper procedures are followed for the recording of documents. Handle all recording documentation that comes into the department including quickly and efficiently moving the package to the recording department, following up in a timely manner to correct incomplete or inaccurate recordings. Follow up with lenders and customers to ensure conditions have been met to release escrowed funds and earnest deposits. Track and obtain releases on paid off loans. Coordinate with underwriters to provide letters of indemnity to other title companies. Assist with reconciling and balancing closed files.
Respond in a timely, professional manner to customer inquiries and requests from customers seeking documentation from closed files.
Perform any additional responsibilities as requested or assigned.
Performance Expectations
Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
Establish and maintain positive and productive work relationships with all staff, customers and business partners.
Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Qualifications
Education:
Minimum of high school diploma or equivalent.
Experience:
Two to four years of title and escrow closing experience.
Knowledge and Skills:
Strong computer skills.
Effective oral and written communication skills, analytical and problem-solving skills.
Effective interpersonal skills and superior customer service skills.
Ability to work independently and as a member in a team-oriented environment.
Ability to prioritize and handle multiple tasks and projects concurrently.
Able to occasionally work extra hours during peak work loads.
Wage: $20.00 hourly; actual wage is based upon education and experience. Potential for annual discretionary bonus, based on financial results.
Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)
Equal Opportunity Employer
IT Support Specialist
Support specialist job in Carlstadt, NJ
At Russo Development and Russo Property Management, we build more than properties - we build inspiration and purpose. As a privately held, family-owned company with over 50 years of success, our legacy includes more than 6,500 luxury apartment homes, 60+ industrial projects, and a growing data center portfolio across northern New Jersey.
Our team is guided by our core CARES values - Character, Accountability, Respect, Excellence, and Service - which shape how we work, lead, and serve. In 2023, Russo Property Management was proud to be named the Top Management Company for Market Rate Apartments by the New Jersey Apartment Association.
If you're passionate about quality, community, and making a lasting impact, we'd love to meet you.
We are seeking an IT Support Specialist to provide technical support, troubleshoot issues, manage user accounts, and maintain systems. Responsibilities include setting up equipment, ensuring data security, and training staff on software use. Strong problem-solving and communication skills are required
The candidate chosen for this position will be based out of our corporate office in Carlstadt, NJ.
Responsibilities:
Provide second-level user support.
Troubleshoot printers, scanners, computers, and mobile devices.
Set up and manage user accounts, groups and access permissions in Azure and AD.
Perform hardware configuration and software installation.
Support Microsoft Office, Teams and OneDrive.
Execute Cisco Meraki hardware setups.
Manage IT procurement processes.
Manage product subscriptions for Microsoft, Adobe, Bluebeam and Autodesk.
Conduct new hire orientations.
Maintain hardware inventory.
Requirements
Bachelor of Science Degree in Information Technology or a related field.
Exceptional analytical and problem-solving abilities.
Demonstrated sense of urgency in addressing technical incidents and alerts.
Advanced knowledge of commonly used hardware and software.
Strong attention to detail with experience in utilizing various management tools.
Essential time management and multitasking capabilities.
Proficiency in testing completed work.
Basic understanding of Cisco Meraki
Excellent communication skills and the ability to perform effectively and efficiently in a demanding and fast-paced environment.
Expertise with Android mobile devices
Motivated and eager to learn
Ability to handle requests under pressure
Compensation & Benefits: Compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job's minimum qualifications.
Competitive salary
Medical coverage
Dental coverage
Vision coverage
401K
Life insurance
Paid sick time
Paid holiday time
Paid vacation time
Free access to fitness centers
EEO: Russo Development / Russo Property Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
To all recruitment agencies: Please do not forward unsolicited resumes to representatives of Russo Development / Russo Property Management unless you have been requested to work on this position, or other positions with the firm.
Salary Description $35/hour (BOE)
Systems Specialist - IT End User Support Service Desk
Support specialist job in New York, NY
The Systems Specialist is a key member of our Enterprise Technology & Security operations team, responsible for the oversight and continuous improvement of our managed service provider (MSP) IT Service Desk. Reporting to the Systems Manager, this role ensures the effective management of an offshore support team, adherence to service level agreements (SLAs), and the delivery of exceptional customer service. The ideal candidate combines technical proficiency, strong analytical skills, and proven leadership abilities to drive operational excellence in a dynamic, customer-focused environment. Required Education/Experience
High School Diploma/GED and a minimum 7 years' of relevant full-time IT work experience in an Information Technology, customer, desktop, or support environment or
Associate's Degree and a minimum 5 years' of relevant full-time IT work experience in an Information Technology, customer, desktop, or support environment or
Bachelor's Degree and a minimum three (3) years' of relevant full-time IT work experience in an Information Technology, customer, desktop, or support environment.
Preferred Education/Experience
Bachelor's Degree in Computer Science, Management Information System, Engineering, or related field and a minimum of three (3) years' relevant full-time work experience in an Information Technology, customer, desktop, or support environment.
Relevant Work Experience
Possess technical and supervisory or managerial experience with a proven ability to motivate people, Preferred
Background in managed service provider (MSP) environments, Preferred
Experience managing or supporting IT service desks, preferably with offshore or remote teams, Preferred
Experience in managing projects, representing the organization in building and fostering relationships with customers, support groups, and vendors, and render sound business decisions, Preferred
Excellent verbal and written communication abilities, with experience in cross-cultural and remote team collaboration, Preferred
Proficiency in IT service desk operations, infrastructure support, and relevant technologies (e.g., ticketing systems, remote management tools), Preferred
Skills and Abilities
Demonstrated customer service skills
Effective leadership skills
Possesses a high degree of initiative
Well organized, detail oriented and flexible to handle multiple assignments
Project Demonstrated project management skills
Demonstrated analytical skills
Licenses and Certifications
Driver's License Required
Physical Demands
Sit or stand to answer a phone for the duration of the workday
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Possess manual dexterity and the ability to use hands for the duration of the workday
Stand to use/operate office equipment for the duration of the workday
Additional Physical Demands
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
Core Responsibilities
Oversee and coordinate the daily activities of the offshore IT Service Desk team, ensuring optimal performance, clear communication, and alignment with organizational goals
Foster a strong customer service culture, responding to escalated issues, ensuring timely resolutions, and maintaining high levels of end-user satisfaction
Monitor, analyze, and report on service level agreement (SLA) performance metrics. Identify trends, address gaps, and implement corrective actions to meet or exceed contractual obligations
Provide advanced technical support and guidance to the service desk team, leveraging deep knowledge of IT infrastructure, troubleshooting methodologies, and industry standards
Evaluate and enhance service desk procedures and workflows, standardizing best practices and implementing process improvements to increase efficiency and service quality
Collaborate with IT and other departments to implement AI-driven solutions and workflows
Integrate AI tools and technologies into various job functions to enhance efficiency and productivity
Oversee major projects as designated by the Systems Manager, End User Services
May perform other related duties as required
Auto-ApplyLegal Support Services Specialist
Support specialist job in New York, NY
The world's leading organizations and global players choose Proskauer to represent them when they need it the most. With 800+ lawyers in key financial centers around the world, we are known for our pragmatic and business-savvy approach.
Proskauer is the place to turn when a matter is complex, innovative and game-changing. We work seamlessly across practices, industries and jurisdictions with asset managers, private equity and venture capital firms, Fortune 500 and FTSE companies, major sports leagues, entertainment industry legends and other industry-redefining companies.
The Legal Support Services Specialist (“Specialist”) must be organized, proactive, and exercise sound judgment while quickly learning Department policies and procedures.
Bachelor's degree and 3-5 years of legal experience
Discretion with confidential information and client matters
Flexibility to support varied assignments and overtime as needed
Calm, professional presence in a fast‑paced environment
Strong interpersonal, written, and verbal communication skills
Ability to manage multiple priorities independently with exceptional attention to detail.
Proactive problem‑solving with quick, practical results
Advanced Microsoft Office (Outlook, Word, Excel, PowerPoint) and aptitude for new applications
Familiarity with timekeeping systems and document management platforms
Positive, service‑oriented attitude
This position will require physical presence in Proskauer's offices on a regular basis (at least 4x per week, or more, if it becomes the policy of the Firm or as business needs require). The anticipated compensation range for this position is $80,000 - $95,000. The actual salary offered will be based on a number of factors including but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.
Proskauer is committed to providing a work environment that includes equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status
Oversee daily team operations, including training schedules and team meetings
Administer ADP and deliver Firm timekeeping best‑practice support for secretarial and Legal Support Assistant new hires
Join staff meetings with Legal Support Management
Update monthly department lists and files
Liaise with HR, IT, Help Desk, and other Business Services teams to resolve issues
Monitor Secretarial Services calls and escalate issues as needed
Manage the Legal Support Assistant process from inception to completion, including:
Recruiting, onboarding, and training
Help monitor daily LSA workflow and provide technical assistance
Track secretarial/LSA workstations and analyze floor plans; coordinate moves, phone orders, file allocation, and coverage communications.
Communicate daily coverage to attorneys; generate and circulate the daily staffing schedule
Approve and monitor timesheets; review and track time‑off requests
Act as the primary point of contact for the Secretarial team on attendance, time off, policies, procedures, and technical questions
Update and maintain Secretarial documents for management review, coordinate processing of invoices, and management expense reports
Prepare presentation and training materials; maintain the Secretarial Services document database
Perform other duties as assigned
Auto-ApplyHead of LLM Application Team (USA)
Support specialist job in Stamford, CT
We are seeking a Head of a LLM Application Team to lead the design and development of cutting-edge AI and large language model (LLM)-driven tools within a systematic hedge fund environment. The ideal candidate will have a strong track record of deploying LLM technologies in real-world applications and be excited to explore transformative use cases across quantitative research and trading.
Responsibilities
* Design and build next-generation tools that support quantitative researchers and help generate actionable trade signals.
* Collaborate with existing machine learning teams to explore novel applications of LLM technologies across various aspects of systematic trading.
* Serve as a thought leader on LLM advancements, guiding the team and organization in leveraging state-of-the-art techniques to inspire transformative applications in systematic finance.
* Serve as a subject matter expert on LLM advancements, providing strategic guidance on integrating state-of-the-art techniques to enhance systematic investment strategies.
* Partner with portfolio managers and quant researchers to develop models that address specific market inefficiencies and trading opportunities.
* Lead and build a high-performing team of machine learning engineers and researchers, fostering innovation and excellence.
FIX Onboarding and Production Support Specialist
Support specialist job in New York, NY
Here is a summary of the requirements I am working on:
Please submit candidates that will be on your own W2 (no layers) - thanks!
All roles have a potential of f\-f interview in NYC
\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-
This contract has an initial duration of six months with likely extension - could convert to FT after 6 months
Key skills: FIX Onboarding, Python (some experience helpful), L2 expertise in dealing with session\-level issues and security master configurations.
Location is New York City 100% on\-site and convert to 4\/days week on site after 3\-6 months
USC\/GC
Local candidates preferred, interview will be f\-f for final round (after 3\-4 video rounds)
Title: FIX Onboarding and Production Support Specialist
Job Description:
Seeking a hands\-on FIX Onboarding and\/or Production Support candidate who will support Equity products including high touch and low touch workflows. Our team supports the front office, middle office and back office processes but our primary focus is support the FIX gateway and FIX client onboarding. Familiarity with pre and post trade matching solutions is a plus.
The ideal candidate will bring their experiences, best practices, and a collaborative attitude to help drive initiatives. To be successful, one must be able to effectively communicate on a business (traders) and technical level (OMS trade support and middle office).
Trade Support Duties:
Provide technical and development support to internal and external clients and software vendors utilizing FIX (4.2\/4.4) for e\-trading, prices and STP in various financial products.
Work with clients as well as Trading Desk to understand their FIX onboarding requirements and configure FIX settings to meet their needs.
Build solutions to existing platforms based on client and business feedback.
Work with external software vendors that have integrated with our systems, or vice versa to ensure FIX onboarding, Testing and Production support are in line with the Business objectives.
Coordinate the release of new applications and FIX configurations and enhancements with external clients
Identify and manage any integration issues & Provide 3rd level of support to production issues relating to FIX and Application Support Documenting procedures and training internal support teams
Work collaboratively with multiple agile teams to help deliver end\-to\-end products and features, seeing them through from conception to delivery Develop and maintain solutions for operational administration, system\/data backup, disaster recovery, and security\/performance monitoring Continuously evaluate existing systems with industry standards, and make recommendations for improvement Sustain and improve the process of knowledge sharing throughout the OMS trade support team.
Requirements
Skills
Ability to read and understand scripting\/programming languages such as Bash, Python, Java
Excellent judgment, analytical thinking, and problem\-solving skills
Understanding of system administration in Linux environments
Strong knowledge of configuration management tools, communication, and documentation skills.
Self\-motivated individual that possesses excellent time management and organizational skills
Strong Problem solving and troubleshooting skills. Attention to details and ability to maintain accurate records .
Ability to work independently and as part of team
Education
Min 5+ years' experience working with FIX protocols with deep understanding of FIX messages and order routing.
Bachelor Degree in Computer Science or related field (or 10+ years experience)
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Junior Production Support Specialist
Support specialist job in New York, NY
Ninth Wave, Inc.
Junior Production Support Specialist
Ninth Wave is seeking an experienced Junior Product Support Specialist (JPSS) to join our Customer Success team. The JPSS would strengthen L2 supportby acting as a bridge between L1 (Customer Success) and core development (L3). Their focus is on internal systems, logs, and platform health, which is where most technical escalations land. The JPSS would work in sync with the Technical Support Representatives (L1) and provides technical insightsthat can feed back into client-facing knowledge bases, helping the JTSR resolve similar issues in the future. This role will report to the Head of Core Platform.
Responsibilities
Investigate system-level issueslike API errors, configuration failures, or performance bottlenecks flagged by L1.
Monitor production health(Datadog, Elastic) to proactively identify and resolve issues before clients escalate them.
Provide temporary workaroundsand quick fixes while L3 (Development) works on long-term resolutions.
Collaborate with Implementation teams to troubleshoot integration-specific or client-specific technical problems.
Escalation Role:
When root cause points to a code-level defect, JPSS would escalate to L3 with detailed incident reports, logs, and debugging evidence.
Who you are
A collaborative communicator who can align teams and stakeholders across the business.
A self-starter who thrives in fast-paced, entrepreneurial environments.
Data-driven and analytical, able to interpret results and optimize for performance.
Technical Skills:
1-2 years of production support
Cloud expertise (AWS, multi-tenant SaaS)
Experience collaborating cross functionally with DevOps, SRE, engineering, product operations teams
Monitoring & observability tools (Datadog, Elastic, Grafana)
Scripting (Bash, Python) & SQL for troubleshooting
CI/CD familiarity (Jenkins, Git)
Strong incident triage under pressure
May require on-call duties for after-hours production incidents
This role is hybrid/in-office and requires regular presence at our NYC headquarters
Collaborate in-person with teams at our New York City office to drive initiatives
Success Metrics:
Uptime & SLA compliance
Mean time to recovery (MTTR)
Smooth deployments & minimized incidents
Company Overview
Ninth Wave is a permission-based SaaS platform that delivers secure data connectivity to financial institutions, offering configurable controls, visibility, and insights into all connections between aggregators, third-party apps, and internal applications. Ninth Wave empowers financial institutions, enabling secure data exchange in a holistic and scalable open finance ecosystem.
Senior Application Support Specialist
Support specialist job in New York, NY
The Application Support Team at Exiger is in search of a Senior Application Support Specialist. The Senior Specialist needs to provide world-class service to our SaaS customers, Internal Teams (CSM's, Migrations, and others), and must be able to effectively engage with our Internal Teams (Product, Development, Infrastructure, others) and our Business Partners. The Senior Specialist will assist with troubleshooting and analyzing issues to answer technical questions about our products. The Senior Specialist will need to be an outgoing, confident, self-motivated individual with excellent verbal and written communication skills. They must possess advanced computer skills, be adept at working independently, while still being an active contributor to the Team. Support requests are sourced via multiple channels (emails, calls/meetings in-person) and in this role, you will need to be able to adapt to, and thrive in the fast paced, growing and dynamic environment that is Exiger.
This is a full-time remote or hybrid opportunity, depending on your proximity to one of Exiger's offices. The work schedule will be 8:00AM - 5:00 PM EST
Key Responsibilities
Develop an extensive working knowledge of the product suite.
Provide end-user application support via phone, email and in-person.
Coordinate and validate new implementations and upgrades
Coordinate and prioritize support requests.
Facilitate problem-solving between end-user and development staff.
Participate with development staff in testing new releases of the product.
Develop working relationships with sales staff to utilize product knowledge and leverage customer relationships for sales support.
Analyze and troubleshoot problems effectively while minimizing response time.
Proactively optimize Support procedures and automate wherever possible
Ensure customer satisfaction through end-to-end support solutions.
Identify escalation situations and follow appropriate escalation procedures.
Keep end-users up to date throughout the resolution process.
Take ownership of support issues until final resolution.
Assist with the Technical Operations team with server support.
Participate in rotational shift coverage (On-Call)
Collaborate and coordinate with our Incident Management team. As well as participate in our incident management process when required.
Professional Experience Preferred
At least four years of application support experience in a technical support environment (startup and/or small team experience a big plus).
Experience with SAAS applications.
Familiarity with Unix/Linux Operating Systems and scripting languages - Bash and Perl, Python scripting and SQL.
Excellent communication skills, both verbal and written.
Able to work in a team environment but at the same time, be self-motivated.
Able to multitask while balancing competing priorities.
Able to complete product demonstrations and end-user training sessions in a client facing environment.
Previous experience with service desk software (SalesForce, Zendesk, ServiceNow, Jitbit, Desk.com, etc).
Previous experience with JIRA application.
Requirements
US Citizenship
Must be able to pass and obtain Top-Secret security clearance after the first year of employment.
Exiger is revolutionizing the way corporations, government agencies and banks manage risk and compliance with a combination of technology-enabled and SaaS solutions. In recognition of the growing volume and complexity of data and regulation, Exiger is committed to creating a more sustainable risk and compliance environment through its holistic and innovative approach to problem solving. Exiger's mission to make the world a safer place to do business drives its award-winning AI technology platform, DDIQ, built to anticipate the market's most pressing needs related to evolving ESG, cyber, financial crime, third-party and supply chain risk. Exiger has won 30+ AI, RegTech and Supply Chain partner awards.
Exiger's core values are courage, excellence, expertise, innovation, integrity, teamwork and trust.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Exiger's hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.
Auto-Apply