Sr. Technical Support Specialist
Support specialist job in Las Vegas, NV
The Senior Technical Support Specialist provides advanced technical assistance to dealers, service technicians, distributors, and end users within the pool and spa industry. This role serves as a subject-matter expert in troubleshooting, diagnostics, and product performance, with an emphasis on delivering exceptional customer support and driving field-level product knowledge. The ideal candidate has at least 5 years of hands-on experience in the pool and spa industry and brings strong analytical, communication, and customer service skills.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions:
Technical Support & Troubleshooting
Provide expert-level phone, email, and ticket-based technical support to dealers, technicians, and end users.
Diagnose complex electrical, hydraulic, mechanical, and water-quality issues related to spas, hot tubs, and pool systems.
Guide callers through step-by-step troubleshooting and repairs, ensuring safety and accuracy.
Escalate systemic issues to Engineering, Product Development, or Quality teams as appropriate.
Escalation Management
Serve as the primary point of contact for advanced or high-priority escalations from dealers, technicians, Customer Care representatives, and internal teams.
Assess urgency, customer impact, and technical complexity to determine the appropriate escalation path.
Take ownership of escalated cases through full resolution, ensuring timely communication, accurate documentation, and strong follow-through.
Coordinate cross-functionally with Engineering, Product Development, Quality, and Warranty teams to resolve recurring or systemic issues.
Provide coaching, guidance, and decision support to Technical Support Representatives on how to prevent unnecessary escalations and improve first-call resolution.
Identify trends or repeat escalations and communicate findings to leadership to drive process, product, or training improvements.
Product Knowledge & Documentation
Maintain in-depth knowledge of all spa and swim spa equipment, including control systems, pumps, heaters, filtration, lighting, and aftermarket accessories.
Assist with developing and updating technical manuals, troubleshooting guides, and knowledge base content.
Support new product launches by reviewing technical documentation and identifying potential field support needs.
Dealer & Technician Support
Build strong relationships with dealers and service partners by providing timely, reliable, and professional support.
Conduct remote training sessions or in-person technical demonstrations, as needed.
Provide feedback to internal teams on recurring field issues, warranty trends, and product improvement opportunities.
Warranty & Service Administration
Review and process warranty claims, ensuring accuracy and adherence to company policies.
Assist with root-cause analysis on returned product and document findings for Engineering and Quality teams.
Track and report technical issues, themes, and resolution times to support continuous improvement.
Cross-Functional Collaboration
Partner with Engineering, Product Development, and Manufacturing to identify, document, and resolve product issues.
Provide insights on product design, usability, and serviceability based on real-world customer feedback.
Participate in continuous improvement initiatives to enhance product reliability and service processes.
POSITION QUALIFICATIONS
Competencies:
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
SKILLS & ABILITIES
Education: High school diploma or equivalent required; technical certification or associate degree in electronics, mechanics, or a related field preferred.
Experience: 5+ years of technical support or field service experience, preferably in spa, hot tub, HVAC, or pool equipment industries. Strong understanding of electrical and mechanical systems, diagnostic tools, and technical schematics. Familiarity with common brands and components used in the industry (Balboa, Gecko, Waterway, etc.).
Computer Skills: Proficient in Microsoft Office and experience with CRM, ticketing systems, and technical support tools or ERP systems (e.g., NetSuite, Salesforce, Sage).
Other Requirements: Customer-focused with the ability to manage difficult conversations professionally and empathetically. Excellent verbal and written communication skills. High attention to detail and organizational skills. Ability to multitask, prioritize, and remain organized in a fast-paced environment.
Technical Support Specialist
Support specialist job in Las Vegas, NV
Source One is a staffing services company and we're currently looking for the following individuals to work for an autonomous vehicle (AV) company in Las Vegas, NV (fully on-site).
Title: TeleOperations Specialist (Technical Support Specialist)
Pay Range: $25/hr (W-2) plus comprehensive benefit offerings (listed below)
Various Shifts Available:
Hours: 10am-6:30pm or 5:30pm-2am
Days: Tues-Sat, Wed-Sun, Thurs-Mon or Sat-Wed
* Ideal candidates will be flexible on shift days/times
Job description: Our client is helping an innovative, on-demand autonomous ride-hailing company hire multiple TeleOperations Operators to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system.
As a TeleOperations Operator, you will be the “human-in-the-loop,” bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure.
Responsibilities:
- Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation
- Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines
- Assist in gathering performance metrics and reporting observations to improve system functionality
- Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface
- Follow company protocols and regulatory requirements to maintain high operational standards
Requirements:
- 2+ years of experience in operations, technical support, software testing, or a similar field
- Comfortable working with operating systems such as Windows and Linux; basic understanding of QA testing principles
- Excellent driving history and no criminal history
- Excellent written and verbal communication skills
- Willingness to work flexible shift hours
Bonus Qualifications:
- Experience with QA testing or working in the autonomous vehicle industry
- Bachelor's degree in STEM, analytics, or related field
- Basic understanding of data analysis to help build out and analyze metrics
- Strong familiarity with video game-style controls or simulation software
Benefits:
- Pre-tax commuter benefits
- Employer subsidized health care benefits
- Flexible Spending Account for healthcare-related costs
- Short and long term disability coverage and life insurance
- 401k package
Tissue Donation Specialist
Support specialist job in Las Vegas, NV
The Tissue Donation Specialist (TDS) supports the mission, goals, and strategic plan of Nevada Donor Network Inc. (NDN) by providing clinical support to facilitate safe, efficient procurement of tissues for transplant and research. TDS also serve to promote effective communication with relevant stakeholders to facilitate donation including organizational recovery staff, funeral homes, hospital, and medicolegal partners.
ESSENTIAL FUNCTIONS
Performs thorough donor physical assessment.
Recovers donated human tissue for transplantation and research.
Prepares donated tissues and relevant specimens such as blood and cultures, for shipment.
Completes all required donor charts and related reports completely, accurately, and in a timely manner according to protocol.
Completes daily tasks such as basic supply management, instrument maintenance, routine cleaning of clinical facilities, etc. to support clinical activities.
Applies Universal Precautions and appropriate safety precautions at all times.
Adheres to the regulations, policies, and procedures published by the Food and Drug Administration (FDA), American Association of Tissue Banks (AATB), NDN, and our outside partners.
Maintains confidentiality on all donor-related activities and internal matters.
Requests applicable medical records and any additional requests of recovered donors to facilitate timely release of tissue for transplant.
Adheres to inventory control practices, including the utilization of the inventory management system(s), and stocking supplies according to protocol.
SKILLS & ABILITIES
Education: Bachelor's Degree (preferred); relevant work experience may be substituted for academic requirements.
Experience: Six months to one-year healthcare related experience (preferred)
Computer Skills: basic computer skills, knowledge of MS office programs, facsimile/scanner/copy machine
Certificates & Licenses: RN, Paramedic/EMT, CST licenses considered. Must have a valid Nevada driver's license
Other Requirements:
Must be able to work overnights, weekends, and holidays as a regular shift. Availability on-call or on-site, according to a fixed schedule and able to participate in (12) hour shift rotations day and night.
Required to have a personal cell phone and must remain within a reasonable radius to respond to case activity within (1) hour of being notified when on-call.
Travel by personal or company auto is required to meet all of the duties and responsibilities of the position.
Knowledge of basic aseptic technique, universal precautions, medical terminology, anatomy, and physiology preferred.
IT Supervisor - Student Help Desk, Information Technology [R0149245]
Support specialist job in Las Vegas, NV
The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application: * Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
* Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
* Please note that applications must be submitted prior to the close of the recruitment.
Once a recruitment has closed, applications will no longer be accepted. If you need assistance or have questions regarding the application process, please contact Human Resources at ************** or *****************.
Job Description
The University of Nevada, Las Vegas invites applications for IT Supervisor - Student Help Desk, Information Technology [R0149245].
ROLE of the POSITION
The IT Supervisor - Student Help Desk reports directly to the IT Support Services Manager and is responsible for the strategic oversight and daily management of UNLV's student-run help desk. This position ensures that student workers are effectively recruited, trained, and supervised to provide high-quality technical support to the campus community. The IT Supervisor will make recommendations on the selection, implementation, and maintenance of help desk technologies to ensure efficiency and responsiveness to student, faculty, and staff needs.
This position will serve as the primary liaison between the student help desk, UNLV Information Technology's Tier 2 support, and the LMS support team, ensuring seamless escalation processes and collaborative troubleshooting. Additionally, the IT Supervisor - Student Help Desk will work closely with the Student Workforce Development Coordinator to align training and professional development initiatives for student workers.
Customer Service Expectations: This position is responsible for maintaining a customer-focused approach in all duties, ensuring professional, timely, and effective interactions with internal and external stakeholders. To provide excellent service the employee will: listen to customers and understand their needs; help customers solve problems; demonstrate an eagerness to help; exhibit a professional disposition; be approachable, respectful, and team-oriented; take ownership of inquiries and assignments; provide updates for customers; and be familiar with the basic operations of the university in order to understand customer needs better.
PROFILE of the OFFICE OF INFORMATION TECHNOLOGY
With a focus on excellent customer service, UNLV Information Technology (UNLV IT) provides a full range of IT services, from leadership and enterprise solutions to training and support, for our students, faculty, and staff.
As a partner in teaching, learning, research, and administration at a Top-Tier university, we are seeking team members who value innovation, collaboration, and excellence. We believe that every person brings unique experiences and perspectives that strengthen our team and help us serve UNLV's broad community with empathy, which is a key to our success.
Applicants seeking a values-driven environment that celebrates individuality and that are committed to service are highly encouraged to apply.
MINIMUM QUALIFICATIONS
This position requires a Bachelor's Degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) and three (3) years of experience with IT support services, help desk operations, or technician programs. Credentials must be obtained prior to the employment start date.
ACCEPTED EQUIVALENCIES FOR DEGREE REQUIREMENT
UNLV may consider additional relevant experience in place of formal education requirements: In lieu of a bachelor's degree, applicants may qualify with four additional years of relevant experience, or with an associate's degree plus two additional years of relevant experience.
ADDITIONAL REQUIRED QUALIFICATIONS
* Experience hiring and training student workers or entry-level employees
* Knowledge of IT service management tools and best practices
* Exceptional customer service skills with experience handling escalations and complex IT service requests
* Experience with ITSM platforms such as TeamDynamix, Jira, Footprints, or similar systems
* Familiarity with incident management procedures and best practices
PREFERRED QUALIFICATIONS
* Experience working in a higher education environment is preferred
* Familiarity with student workforce development programs
* Experience implementing IT ticketing and workflow systems
* REBELearn (Saba-based) Department Administrator
* Experience with phone tree systems, queues, and working with telecommunications or other vendors to maintain reports or infrastructure
* Strong experience in IT communication strategies, including status page updates, and or knowledge base articles
* Valuable contributions to a STEM outreach initiative
* Administration of Learning Management Systems (LMS), particularly Canvas
* Initiated Cross Training efforts in a Help Desk environment
KNOWLEDGE, SKILLS, & ABILITIES
The incumbent must have specific knowledge, skills, and abilities in the following areas:
KNOWLEDGE
Required
* Strong understanding of IT help desk operations, service management, and support best practices.
* Technical expertise in troubleshooting hardware, software, and network-related issues.
* Familiarity with Learning Management Systems (LMS), particularly Canvas.
Preferred
* Knowledge of ITIL (Information Technology Infrastructure Library) frameworks and best practices.
* Understanding of cybersecurity principles and IT compliance standards.
* Familiarity with enterprise-level IT support environments and remote troubleshooting techniques.
* Knowledge of scripting or automation tools (e.g., PowerShell, Python) for IT support tasks.
* Awareness of accessibility standards and assistive technologies in IT support.
SKILLS
Required
* Experience with help desk ticketing systems and reporting tools.
* Experience with student employees or entry-level IT staff.
* Experience with data analysis and process improvement in IT support environments.
* Proficiency in scheduling and workforce planning, utilizing both manual scheduling methods and/or automated tools.
Preferred
* Experience with cloud-based IT service management tools (e.g., ServiceNow, Zendesk, Freshservice).
* Proficiency in data visualization tools (e.g., Power BI, Tableau) for IT performance metrics.
* Strong documentation and technical writing skills for creating knowledge base articles and training materials.
* Proficiency in conducting user experience (UX) testing and feedback collection to improve IT support services.
ABILITIES
Required
* Ability to develop and implement training programs for student workers.
* Strong customer service and communication skills.
* Ability to make technology recommendations and drive adoption of new support tools.
Preferred
* Ability to mentor and develop junior IT staff or student employees in a leadership capacity.
* Ability to manage IT projects, coordinate cross-functional teams, and drive initiatives to completion.
* Strong problem-solving and analytical thinking for identifying long-term IT support improvements.
COMMITMENT to CAMPUS VALUES
A successful candidate will contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.
SALARY
Salary range for this role is $80,200 to $85,100. Unable to offer more than stated salary range.
BENEFITS OF WORKING AT UNLV
* Competitive total rewards package including:
* Paid time off, sick leave, and holidays
* Excellent health insurance including medical, dental and vision
* Comprehensive retirement plans and voluntary benefits programs
* No state income tax
* Tuition discounts at Nevada System of Higher Education (NSHE) schools
* Tuition discounts for spouses, domestic partners, and dependents
PERKS & PROGRAMS
* Employee recognition and appreciation programs
* UNLV athletics ticket discounts
* Statewide employee purchase program discounts
* RebelCard discounts on and off campus
* Wellness programming for all UNLV faculty and staff at no cost
* Opportunity for career advancements to leadership roles
* Connect with colleagues with shared interests
* Personal and professional development opportunities
* A comprehensive onboarding program, Rebels: Onboard
* Support and resources available for veteran applicants - contact ********************** or visit our UNLV Veterans Webpage.
HOW TO APPLY
Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.
Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.
Although this position will remain open until filled, review of candidates' materials will begin on Monday, October 13, 2025.
Applications must be submitted electronically through Workday. Please note that emailed materials will not be accepted.
UNLV values the skills of those who have served. If you are a veteran or eligible family member, we encourage you to apply. Learn more about resources and support for veterans at the UNLV Veterans Webpage or contact ********************** for support.
For assistance with the application process, please review the instructions on How to Apply. For further assistance, contact UNLV IT Human Resources at ************** or **************************.
SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES
UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number, "R0149245" in the search box.
If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application.
PROFILE of the UNIVERSITY
Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity, and is a recipient of the Carnegie Classification for Community Engagement. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.
Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.
For more information, visit us online at: *******************
EEO/AA STATEMENT
The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person's age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible. Women, minorities, and veterans are encouraged to apply.
TITLE IX STATEMENT
The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The University's commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S. Maryland Parkway, Mail Stop 1062, Las Vegas, NV 89154-1062, Campus Services Building (CSB) Room 246, Telephone: **************; Email: ***************************, or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: ************** FAX: ************; TDD: **************; Email: **********; or to both.
Information pertaining to the University's grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.
SAFETY AND SECURITY STATEMENT
UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.
JOB CATEGORY
Administrative Faculty
Exempt
Yes
Full-Time Equivalent
100.0%
Required Attachment(s)
The following attachments are required for consideration:
* A letter of interest
* A detailed resume listing qualifications and experience
* The names, addresses, and telephone numbers of at least three (3) professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.
Note, applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.
Posting Close Date
Note to Applicant
This position may require that a criminal background check be conducted on the candidate(s) selected for hire.
HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member's first day of employment.
References will be contacted at the appropriate phase of the recruitment process.
As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.
For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment.
All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided).
Recruitments that provide a work schedule are subject to change based on organizational needs.
Auto-ApplySenior Support Specialist
Support specialist job in Las Vegas, NV
Gaming:
Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
The Senior Support Specialist is responsible for project managing Customer Implementation and Support activities for L&W's Loyalty Marketing solution and platforms. This role will ensure timely and well-organized product implementations that meet or exceed customer expectations. The Senior Support Specialist will become a product SME, interfacing with, Product Management, Engineering, Training, and customer teams to support the setup and installation of technical systems, applications, and process designs for client-purchased or outsourced technology and business process solutions.
Key Responsibilities
Manage the implementation and launch of Systems Gaming products and features.
Develop business and use cases and product launch plans.
Collaborate with cross-functional teams-including engineering, product, and sales-to support product delivery and adoption.
Create and maintain product documentation for internal and external stakeholders.
Apply project management skills to oversee implementation timelines and deliverables.
Engage with customers professionally, demonstrating strong customer-facing etiquette.
Coordinate with offshore teams and accommodate global working hours as needed.
Contribute to workforce planning by anticipating resource needs in collaboration with consulting and project teams.
Qualifications
Qualifications
Deep subject matter expertise in Gaming Systems products, especially Loyalty or Marketing modules.
Strong project management and organizational skills.
Experience in technical system setup and implementation.
Excellent communication and interpersonal skills in customer-facing environments.
Ability to work effectively with global teams and across time zones.
Proficiency in creating clear and effective product and process documentation.
Up to 40% travel as required.
Work Conditions: The working conditions are representative and typical of similar jobs in comparable organizations.
Light & Wonder
Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain
Light & Wonder
may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
Auto-ApplySenior Support Specialist
Support specialist job in Las Vegas, NV
Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. The Senior Support Specialist is responsible for project managing Customer Implementation and Support activities for L&W's Loyalty Marketing solution and platforms. This role will ensure timely and well-organized product implementations that meet or exceed customer expectations. The Senior Support Specialist will become a product SME, interfacing with, Product Management, Engineering, Training, and customer teams to support the setup and installation of technical systems, applications, and process designs for client-purchased or outsourced technology and business process solutions.
Key Responsibilities
* Manage the implementation and launch of Systems Gaming products and features.
* Develop business and use cases and product launch plans.
* Collaborate with cross-functional teams-including engineering, product, and sales-to support product delivery and adoption.
* Create and maintain product documentation for internal and external stakeholders.
* Apply project management skills to oversee implementation timelines and deliverables.
* Engage with customers professionally, demonstrating strong customer-facing etiquette.
* Coordinate with offshore teams and accommodate global working hours as needed.
* Contribute to workforce planning by anticipating resource needs in collaboration with consulting and project teams.
Qualifications
Qualifications
* Deep subject matter expertise in Gaming Systems products, especially Loyalty or Marketing modules.
* Strong project management and organizational skills.
* Experience in technical system setup and implementation.
* Excellent communication and interpersonal skills in customer-facing environments.
* Ability to work effectively with global teams and across time zones.
* Proficiency in creating clear and effective product and process documentation.
* Up to 40% travel as required.
Work Conditions: The working conditions are representative and typical of similar jobs in comparable organizations.
Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
Technology Support Specialist II, Premier Trust
Support specialist job in Las Vegas, NV
Osaic Careers
Technology Support Opportunity in Financial Services
Technology Support Specialist II
Role Type: Full time (5 days Weekly in Office)
Salary: $60,000 - $70,000 per year + annual bonus
Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, experience, and education.
Our competitive compensation is just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: ********************************************
Summary:
The position of Technology Support is responsible for providing support to department management, trust officers and administrators. The position is also expected to provide support to the Technology Officer in developing and maintaining systems to provide efficiency for daily operations of Premier Trust.
Responsibilities:
Maintains a thorough working knowledge of all applications on the network
Implement network security measures to protect against unauthorized access and cyber threats
Manage firewalls, intrusion detection/prevention systems, and access control policies
Maintain on premise Windows Server administration
Conduct network vulnerability assessments and remediation
Plan for future network growth and scalability needs
Designing, implementing, maintaining, and troubleshooting an organization's networks, ensuring optimal performance, security, and connectivity by managing hardware like routers, switches, firewalls, and overseeing network infrastructure
Develop and maintain the organizations Information Security Policies and Procedures
Develop and maintain the organizations Microsoft 365 tenant; Exchange, Intune, Entra, conditional access policies, baseline configurations
Ensuring technology standards and best practices are met
Assist the Technology Officer to test and maintain disaster and emergency recovery plans
Act as a backup to the Technology Officer's daily duties; basic desktop support, system maintenance, liaison to Ergos fka Anexeon, etc.
Works with other departments to use new technologies to streamline company policies and rules
Evaluates new technology and makes recommendations on technological solutions
Respond to routine inquiries and provide effective customer service and assist in resolving problems within given authority
Refers problems to appropriate individuals and ensures answers or information is received by inquiring party
Ability work independently and in a team environment
Maintains strict confidentiality of all records and data received and produced.
Complies with Bank Secrecy Act (“BSA”), OFAC Anti-Money Laundering (“AML”), and USA PATRIOT ACT policies and procedures when reviewing trusts.
Report any customer suspected of suspicious activity immediately to the BSA/Compliance Officer.
Comply with all company policies and procedures, state laws and regulations.
Participate in required annual BSA/AML/OFAC and Compliance training.
Exhibits objectively and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit.
Consistently report to work on time; adhere to scheduled breaks; attend all meetings and training as required of the position.
Understand business implications of decisions; display orientation to profitability; align work with strategic goals.
Treats people with respect; Inspires the trust of others; works with integrity and ethically; upholds organizational values; accepts responsibility for own actions.
Demonstrates knowledge of adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce.
Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values.
Performs the position safely, without endangering health or safety to himself or herself or others, will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standard and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct.
All other duties as assigned
Education Requirements:
High School Diploma or equivalent (GED) required.
Basic Requirements:
Salesforce knowledge is a plus
Must be proficient in utilizing various software packages including Microsoft Office, Outlook, Power Point and Excel.
Effective communication and leadership skills.
Ability to analyze complex problems and identify appropriate solutions.
Ability to make rule based and analytical decisions.
Ability to organize, prioritize and handle multiple tasks.
Ability to conduct training needs analysis.
Ability to pay close attention to detail.
Ability to maintain complete confidentiality of information
Ability to effectively function as a team player
Ability to be at work on a regular and predictable basis
Auto-ApplyDynamic PC Support Techician
Support specialist job in Las Vegas, NV
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Computer Field Technician
Support specialist job in Las Vegas, NV
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-4 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Help Desk Support 1
Support specialist job in Henderson, NV
The Desktop Support 1 position is responsible for providing first level technical support with the installation, maintenance, upgrade, troubleshooting, removal and repair of personal computer equipment, peripheral equipment, computer operating systems, computer software, and telephones.
Essential Duties/Responsibilities
• Understand and demonstrate the principals of the Company's Mission, Vision and Values.
• Provide first line response for users with desktop, laptop, password, connectivity and application issues.
• Respond to requests for issues that may require technical assistance to be provided by phone, email and or/using a help desk management system or personal deskside visits.
• Escalates more complex and impactful issues to higher level support teams.
• Updates system inventory and tracking for desktops, laptops, printers, corporate cell phones and software licensing.
• Provides support related to testing and deployment of operating system and application security patches on workstations, laptops.
• Setup new hires with needed hardware, software, tokens, etc. Terminate employees per company policies & procedures.
• Works assigned tickets, vulnerabilities and patching as assigned.
• Troubleshoot and provide solutions to hardware and software problems. Install, upgrade, repair, and remove hardware and software as necessary.
• Develop and present application and user documentation and training for supporting departments across the organization.
• Acts as a liaison between customer and technical escalation points within the IT team.
• Install application software necessary to complete job functions.
• Update and maintain standard operating procedures on software and hardware deployments, account administration, and helpdesk tasks.
• Recommend equipment upgrades to environment as business needs dictate.
• Assist in projects as assigned by IT management.
• Comply with policies and procedures as required.
Minimum Requirements (Education & Experience)
• 0 to 6 months experience or equivalent education in a helpdesk or service desk environment: IT administration with Windows 7 Windows10. PC imaging and hardware deployment, group policy, workstation setup, remote assistance, Microsoft Active Directory and DNS preferred but will train right person.
• Associate's degree in computer science or related field preferred.
Preferred Requirements (Education & Experience)
• Bachelor's degree
• A+ highly desired
Minimum Requirements (Knowledge, Skills & Abilities)
• Intensive analytical skills necessary to comprehend real time production desktop performance along with maintaining best practices of desktop functionality
• Comprehension of networking/distributed computing environment concepts. Good technical skills with a thorough understanding of data communications and data center technology. Ability to implement and maintain a proactive support environment with Windows configurations on server support.
• Ability and willingness to cover on-call responsibilities on a rotating basis. Attention to detail a must.
Other Requirements/Information
• Weekend and evening hours may be required. Travel up to 10% may be required. This position supports multiple offices in North West Arkansas, Nevada, Tennessee, and Washington, DC.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOC - Know Your Rights Poster.
NOTE: This is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company
IT Support Specialist
Support specialist job in Las Vegas, NV
Job DescriptionDescription:
Be a proactive and versatile IT Support Specialist working in a small but dynamic team. As the sole IT Support Specialist, you will be responsible for providing general IT support, managing IT systems, and assisting with the overall smooth running of our technical operations. You will be the main point of contact for support related inquiries. Investigate and resolve software and hardware issues reported by end users. Must understand general PC networking, hardware, and Microsoft Products. Understands Salesforce functions and performs basic administrative functions within Salesforce. Understands the troubleshooting process and related concepts. Conducts research regarding the subject matter when needed. This position will communicate across all levels of the organization. This role offers the opportunity to work in a fast-paced, hands-on environment with a high level of responsibility and autonomy.
Essential Job Functions:
Manage IT-related systems including but not limited to: Network, Servers, Office 365, Phone, Access Control, Alarm system and other applicable platforms
Prioritize and troubleshoot Helpdesk requests and identify and escalate situations requiring urgent attention
Maintain accurate records of support history and resolution with end users
Identify and report to management any recurring support issues
Diagnose and resolve technical hardware and software issues
Support the setup and maintenance of user accounts, permissions, and access rights across various systems, including Salesforce.
Manage workstations, iPhones, VOIP devices, printers, and other network devices ensuring all peripherals and software are working properly
Identify and resolve performance issues as well as potential threats, security breaches, etc., and handles judiciously
Report all potential integrity breaches, unresolved issues, problems or requests to management
Apply updates to end users and ensure all devices are protected with up-to-date virus protection
Assess IT needs for end users - including center staff - and report to IT Manager/Director on an ongoing basis
Relocate IT/Phone equipment as requested by Department Managers
Remain current with system information, changes and updates
Perform admin functions in Salesforce, i.e., password resets, workflows, user set ups
Develop an understanding of our business processes and how they correlate to our CRM and IT processes
Any other assigned duties
Regular and reliable attendance is an essential function of the job
Requirements:
Knowledge, Skills and Abilities:
Strong interpersonal skills with ability to communicate effectively and professionally within all levels of the organization while remaining customer-focused and results-driven
Ability to remain patient and calm when dealing with end users at all levels
Strong customer service skills and the ability to communicate technical information to non-technical users.
Must be trustworthy with an understanding of confidentiality.
Must possess strong attention-to-detail skills
Able to work independently as well as within a team
Manage multiple priorities effectively
A proactive problem solver who can take ownership of tasks and find solutions
Qualifications:
Proven experience as an IT Support Specialist, Help Desk Technician, or similar role in a small to medium-sized business environment.
Proficiency in troubleshooting hardware and software issues.
Strong understanding of computer systems, networks, and software applications (e.g., Microsoft Office 365, SalesForce).
Familiarity with basic networking concepts (e.g., TCP/IP, VPN, DHCP, DNS).
Experience with both Windows and Mac OS platforms
Basic understanding of security practices and data protection policies.
Requirements:
· Associate's degree or Trade School preferred or equivalent work experience in Information Technology
· 2+ years of previous helpdesk experience
Senior Support Desk
Support specialist job in Las Vegas, NV
The IT Support team maintains the computer networks of all types of organizations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems. Because of the nature of the job, some companies may require their IT Support to undertake shift work.
IT Support duties and responsibilities of the job
When compiling an IT Support job description, here is a selection of duties to include:
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Possibly training more junior staff members
IT Support job qualifications and requirements
Although a formal degree might not always be necessary in an IT Support role, tertiary qualifications can include the following:
Computer Science
Computing
Engineering
There are also a number of qualities that candidates should be expected to display:
A technical, logical thought process
Problem-solving skills
An ability to stick to strict deadlines
An ability to prioritise and delegate
A keen eye for detail
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Support specialist job in Las Vegas, NV
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Operations Scheduling Support (Contingent Upon Award)
Support specialist job in Nellis Air Force Base, NV
The Operations Scheduling Support position will provide in-garrison ACC active duty FS, USAFWC and ASOS Units with functional area support for typical additional duties assigned to squadron operations personnel (Scheduling, Training, Stan/Eval, UPC, UDM, Vault, Armorer, Equipment Management, and UTM). Supports Combat Air Forces (CAF) Fighter Squadron (FS), USAF Warfare Center (USAFWC), and Air Support Operations Squadrons (ASOS) in Air Combat Command (ACC). The operations support functions provide Unit Operations Scheduling, Operations Training, Standardizations & Evaluations (Stan/Eval), Unit Programs Coordinator (UPC), Unit Deployment Manager (UDM), Vault , Armorer, Equipment Management, and Unit Training Manager (UTM) support. The focus of work will be done to support FS and USAFWC non-flying additional duties traditionally accomplished by Pilots and Weapons System Officers (WSOs); and ASOS non- mission additional duties traditionally accomplished by Air Liaison Officer (ALO) and Tactical Air Control Party (TACP) specialists. Located at Langley AFB, VA. Contingent Upon Award Fall 2025.
B3H is a leader in building winning DoD and corporate teams. B3H provides the full spectrum of strategic planning, program management, acquisitions management, systems engineering & integration, cost analysis, training, systems requirements analysis, and instructional system design for the DoD. B3H delivers quality performance with complete government visibility and control. B3H Corporate headquarters are in Fort Walton Florida.
Responsibilities
* Build, publish (in Patriot Excalibur (PEX), GTIMS, or similar government-mandated system), maintain, and update schedules, in coordination with squadron leadership, to ensure full coverage for all pilot, aircrew, instructor, evaluator, support, and supervisor positions.
* Schedules will include short- and long-range ground, academic, flying/terminal control, and simulator training event schedules.
* Build long-range schedules that ensure mission qualifications, upgrades, continuation training, exercises, and test requirements are met to fulfill required operations personnel currency and progression standards IAW the operations officer (DO) priorities. Coordinate with the squadron DO, weapons officer, scheduling officer, training officer, and aviation resource management (ARM) and unit mobility personnel when building the schedule. Comply with guidance from the operations group, operations officer, and unit chief of scheduling when building the schedule.
* Resolve scheduling conflicts (e.g. due to leave, medical appointments, etc.) for operations personnel and work with squadron leadership to ensure their availability for assigned tasks.
* Obtain aircraft/equipment availability date from maintenance (MX) to inform planning.
* Coordinate and implement short notice schedule changes to ensure full mission coverage.
* Assist with determining ground, flight/terminal control, and simulator schedule requirements for initial qualification, mission qualification, upgrades, continuation training, and currency based on syllabus requirements, student progression, aircraft/equipment availability, airspace/range availability, and weather.
* Track live, simulated, and academic training requirements to facilitate accurate scheduling as directed by the DO. Schedules shall be based on experience to mitigate Operational Risk Management (ORM).
* Coordinate with Operations Support Squadron (OSS) and outside agencies to facilitate exercise and special event scheduling requirements (e.g. Flag Exercises, Weapons Evaluation, Weapons School Support, etc.).
Qualifications
* Two (2) years of experience working in a Squadron (FS / ASOS), Group, or Wing scheduling program; or five (5) years of experience working in a DoD Flying Squadron, Group, or Wing training program.
* Two (2) years of experience working with PEX (4.1.1) / TACTICS (4.1.2) or similar proprietary scheduling program.
* Two (2) years of experience working with Microsoft Office Suite.
* DoD Active Clearance.
B3H Corporation is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Auto-ApplyIT Support
Support specialist job in Las Vegas, NV
WHO WE ARE…
ASTOUND is a global experiential powerhouse with three core verticals: Brand Experiences, Sports Experiences, and Immersive Entertainment. From trade shows and large-scale events to experience centers and IP-driven attractions, we create programs that combine creative excellence, operational discipline, and ROI-focused outcomes.
With over 200 employees, a 350,000 sq. ft. production facility, and execution in more than 40 countries, ASTOUND is defining what the modern experiential partner looks like. Now, in our 25th year, we are expanding into a growth engine for our clients-powered by AI, integrated creative, and next-gen content strategy-and for the business itself, driving both revenue and enterprise value.
JOB SUMMARY:
IT Support is responsible for monitoring the IT Helpdesk and addressing the issues in order of priority. They will also assist in the handling of day-to-day operations of the department, supporting the Systems Administrator working on troubleshooting, installation, and implementation of systems. This position is best suited to a junior IT professional who is approachable, patient, and comfortable interacting with end-users across the entire organization. The ability to communicate clearly, effectively, and genially with both technical and non-technical users is the key to success.
KEY RESPONSIBILITES:
Provides technical assistance and support for incoming inquiries, requests, and issues related to hardware, software, network connectivity and application support
Ensures users/customers are provided with professional, courteous, and timely support and service
Installs, modifies, and makes minor repairs to computer hardware and software systems.
Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
Consults with users to determine appropriate hardware and software needs and assists in placing orders.
Tests compatibility of new programs with existing ones.
Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
Installs software and necessary applications for workflow.
Carries out software, network, and database performance tuning.
Documents hardware and software updates.
Strong ability to manage productive relationships with both external and internal users
Ability to work independently and in a team environment
High degree of personal initiative
Adaptable to changing priorities and ad hoc requests
Superior Microsoft Office skills, including Word, Excel, and Visio
Courses or experience in some of the following areas: computing science, information systems or equivalent programs
Install and configure hardware and software components
Prioritize and manage all open requests to ensure that they are resolved accurately and in a timely manner
Contribute to the development and maintenance of standards, policies and procedures regarding all IT-related items
Assists with the implementation and execution of new/upgraded systems implementation and other IT-related projects
Conducts equipment and vendor research, and works with 3rd party vendors to implement new systems or resolve issues
Manages the maintenance of all hardware and software
Performs other duties as assigned
QUALIFICATIONS:
Bachelor's degree in computer science or engineering or related field, preferred
0-2 years of experience in a similar role
Experience with Microsoft Windows 7 and 10, Mac OSX, Active Directory, imaging, server/storage solutions including file replication, and network administration (e.g., switching, firewall, VPN)
Experience troubleshooting systems
Skilled in database programming and software installation
Proficient with MAC and OS
Excellent written and oral communication skills
Familiar with a range of software and hardware
Demonstrated experience as a support analyst in a corporate environment
Valid driver's license (G class)
THE VALUES YOU ALIGN WITH:
Just as important as the skills you bring to our team are alignment with our values. This means that as a collective we will collaborate with the same mindset to deliver incredible, market-leading experiences for our clients.
Steadfast Courage - We fearlessly take on challenges and make bold decisions to achieve remarkable results.
Unwavering Integrity - We hold ourselves to the highest ethical standards and prioritize honesty, transparency, and professionalism.
Boundless Creativity - We push boundaries with innovative, collaborative ideas that surpass expectations and create unforgettable experiences.
Unparalleled Service - We fearlessly take on challenges and make bold decisions to achieve remarkable results.
Insatiable Curiosity - We never stop learning, exploring, and taking risks to create breakthrough experiences.
Constant Collaboration - We thrive on teamwork, leverage diverse perspectives, and support each other to deliver experiences greater than the sum of their parts.
BENEFITS AND COMPENSATION:
The compensation package will be commensurate with experience. Our employees are entitled to a standard set of benefits, including health and dental insurance and 401(k) with company match.
Excellent Medical Insurance
Excellent Dental Insurance
Excellent Vision Insurance
Paid Time Off, Holiday Pay
401K matching program after 90 days of employment
100% Company Life and Long-Term Disability Coverage
Employee Referral Program
DIVERSITY COMMITMENT:
We are proud to be an equal opportunity employer, and we welcome talented individuals from all backgrounds to apply. Our goal is to ensure that every candidate is evaluated solely on their qualifications, merits, and potential to contribute meaningfully to our team and mission.
Auto-ApplyIT Help Desk Tech - PST
Support specialist job in Pahrump, NV
Benefits:
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Paid time off
- WORK FROM YOUR HOME (First 4 weeks of training, Monday to Friday: 9am - 6pm)
Full Time Hours: Monday - Friday: 11am - 8pm
Cybertron is a growth-oriented IT Services Provider in Wichita looking for a few exceptional people to add to our team. We are a hard-working team of professionals who are responsible for the infrastructure and management of our clients' technology, while providing stellar customer service. We work with a variety of different clients in almost every type of industry and of various sizes and backgrounds - and that makes our workday very exciting, fast-paced, and never the same as the day before! We encourage and challenge each other to learn more every day and to gain more knowledge and experience. If you are a dedicated problem solver, who loves technology and wants to be in a team friendly environment, then we are looking for you!
Looking for a candidate that meets the following criteria:
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation skills.
• Fierce attention to detail and strong multi-tasking skills
• Ability to mentor and be mentored
• Strong technical background and interest
• Desire to solve complex problems and learn from them!
Skills:
• Windows 10
• Network Printers and Deployment
• LAN and WAN Networking
• General Hardware and Software Troubleshooting
Some knowledge:
• Windows Server 2019
• Office 365 and Exchange Administration
• Active Directory
• Group Policy
• Hyper-V and/or VSphere/ESXi
As a rapidly growing organization, Cybertron is continually adding new, career-driven team members who recognize the opportunities for growth and development. We offer competitive salaries along with generous performance bonus plans, health insurance, 401k, holiday pay and PTO.
Come join our team! Compensation: $30,000.00 - $40,000.00 per year
We provide Managed IT Services to local small and medium sized businesses. We deploy and support a variety of different technologies and products, everything from Microsoft Windows and Server products to Cisco and VMWare and others. Fast paced and exciting environment, we work with the latest and greatest tech on the market! If you are motivated to learn new skills and increase your knowledge and experience we have a spot for you in our growing company!
Cybertron provides World Class IT Services and Support to local small and medium sized businesses.
Auto-ApplySales Support Specialist
Support specialist job in Las Vegas, NV
CORT Events is seeking a Sales Support Specialist to join our team in Las Vegas, NV!! The Sales Support Specialist provides support to the Account Executives and Strategic Account Managers on a nationwide basis in the events, exhibit house, and tradeshow sales process by providing a positive customer experience, corresponding by phone and email, preparing sales quotes with order entry, and other administrative duties for accounts to include database management, accounts receivable, addressing client complaints, and updating client records and orders.
This is an onsite position performed from the CORT Events Corporate office in Las Vegas.
**Pay:** $20 per hour.
**Schedule** : 8am-5pm, Monday thru Friday
**What We Offer**
+ Comprehensive health insurance (medical, dental, vision) available within 30 days or less
+ 401(k) retirement plan with company match
+ Paid vacation, sick days, and holidays
+ Company-paid disability and life insurance
+ Tuition reimbursement
+ Employee discounts and perks
+ Opportunity to work alongside a tenured team with career growth and mentorship opportunities
**Responsibilities**
+ Assists during the sales process to the clients, Account Executives, and Strategic Account Managers by answering simple product questions, sending product photos, and offering client support at the Account Executive's direction within reason.
+ Acts as liaison between Operations, Client, and Account Executive/Strategic Account Manager.
+ Responds to and notifies the Account Executives/Strategic Account Managers of customer inquiries by phone and email.
+ Verifies payment and/or client order confirmation to ensure orders are confirmed in Salesforce
+ Maintain, update, and organize client records in Salesforce with the intention of confirming orders with the proper information.
+ Communicates daily with Account Executives/Strategic Account Managers to review client orders, build rapport, and discuss potential project challenges.
+ Ensures that refunds or prior month adjustments are organized and submitted when needed, with direction from the Account Executive/Strategic Account Manager for the client.
+ Maintains customer confidence and protects operations by keeping information confidential.
+ Contributes to team effort by helping when workflow may be lower.
+ Other duties as assigned by management.
**Qualifications**
+ High School Diploma or equivalent required
+ 1+ year Customer Service or Administrative Support experience
+ Previous Salesforce experience required
+ Solid time management and self-organizational ability; able to work collaboratively as part of a team
+ Ability to quickly connect with others and demonstrate exceptional customer service
+ Excellent verbal and written communication skills.
+ Ability to multi-task
**About CORT Events**
CORT, a part of Warren Buffett's Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services.
**Working for CORT Events**
For more information on careers at CORT, visit *************************
This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. Pursuant to the Fair Chance Hiring Ordinance for participating locations, CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific fair chance hiring information.
CORT participates in the E-Verify program.
Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time.
EEO/AA Employer/Vets/Disability
Applications will be accepted on an ongoing basis; there is no set deadline to apply to this position. When it is determined that new applications will no longer be accepted, due to the positions being filled or a high volume of applicants has been received, this job advertisement will be removed.
IT SUPPORT SPECIALIST I (FULL TIME)
Support specialist job in Boulder City, NV
Click here for job description IT SUPPORT SPECIALIST I - Information Technology Under the direction of the IT Support/Project Manager, provide hardware/software support for the City's computer and technology resources, and serve as IBM i5 operator on an as-needed basis. Perform related work as required.
ESSENTIAL JOB FUNCTIONS:
Install, configure, diagnose, repair computer hardware/software, printers, network equipment, RF equipment, or datacenter equipment, involving some exposure to electrical and mechanical hazards with appropriate safety precautions. Work closely with customers to assist in solving reported problems with computers and or software. Make arithmetic calculations and perform work efficiently and accurately. Communicate courteously and effectively with other employees, officials, vendors, and the public. Sit, stand, and input data frequently for extended periods of time. Read difficult technical documents and computer screens. Perform operational duties and complete scheduled workload within required timeframes with little supervision. Route various printouts, source documents, forms and tapes to departments. Follow detailed instructions to complete scheduled tasks with care. Work with computers, tape drives, detacher, decollator, hard disk drives, and various computer printers. Perform data entry as required. Work with vendors on support-related issues. Some weekend and/or night work is required.
OTHER JOB FUNCTIONS:
i5 backup operations; lift, pull, drag, push and carry up to 50 pounds of equipment or related supplies.
REQUIRED EDUCATION, DEGREES, CERTIFICATES, AND/OR LICENSES:
Associates degree, or 60+ hours towards a Bachelor's degree or accredited trade school, or equivalent education and experience. Valid Texas driver's license, Class "C", required.
EXPERIENCE, TRAINING, KNOWLEDGE, AND SKILLS:
Prefer one (1) year experience installing and supporting PC hardware/software in a Windows environment, working with computers, network equipment, or similar technology. Additional education/training will also be considered.
Number of available positions: 1
Associates degree, or 60+ hours towards a Bachelor's degree or accredited trade school, or equivalent education and experience. Valid Texas driver's license, Class "C", required. Prefer one (1) year experience installing and supporting PC hardware/software in a Windows environment, working with computers, network equipment, or similar technology. Additional education/training will also be considered.
Position : 000424001
Code : 310-1
Type : INTERNAL & EXTERNAL
Location : INFORMATION SYSTEMS
Group : NONEXEMPT
Job Family : INFORMATION TECHNOLOGY
Job Class : IT SUPPORT SPECIALIST I
Salary: $29.16-$42.96
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Support specialist job in Las Vegas, NV
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Operations Training Support (Contingent Upon Award)
Support specialist job in Nellis Air Force Base, NV
The Operations Training Support position will support Combat Air Forces (CAF) Fighter Squadron (FS), USAF Warfare Center (USAFWC), and Air Support Operations Squadrons (ASOS) in Air Combat Command (ACC). The operations support functions provide Unit Operations Scheduling, Operations Training, Standardizations & Evaluations (Stan/Eval), Unit Programs Coordinator (UPC), Unit Deployment Manager (UDM), Vault , Armorer, Equipment Management, and Unit Training Manager (UTM) support. The compliment for each ACC location is listed in Table 5. The focus of work will be done to support FS and USAFWC non-flying additional duties traditionally accomplished by Pilots and Weapons System Officers (WSOs); and ASOS non- mission additional duties traditionally accomplished by Air Liaison Officer (ALO) and Tactical Air Control Party (TACP) specialists.
This Position is Contingent Upon Award Fall 2025!
B3H is a leader in building winning DoD and corporate teams. B3H provides the full spectrum of strategic planning, program management, acquisitions management, systems engineering & integration, cost analysis, training, systems requirements analysis, and instructional system design for the DoD. B3H delivers quality performance with complete government visibility and control. B3H Corporate headquarters are in Fort Walton Beach, Florida.
Responsibilities
Update data in PEX or future equivalent systems to PEX, and locally-developed computer database systems as required.
Interface with Host Aviation Resource Management (HARM) personnel to update the Aviation
Resource Management System (ARMS) or future equivalent systems to ARMS as required.
Review and update student/permanent party records, folders and grade books per the applicable Air Force Instructions (AFI 11-202V1 and AFI 11-2MDS-V1), associated MAJCOM Installation supplements, and locally-developed guidan Number of records will vary depending on unit manning/student throughput.
Administer classes and exams. Coordinate with scheduling to ensure crewmembers are scheduled for Crew Resource Management, Instructor Crew Resource Management, Instrument Refresher Course, and any other grounding or pre-deployment training requirements.
Perform weekly individual gradebook checks of personnel training and ancillary training requirements.
Prepare and execute periodic training/testing plans for approval and scheduling.
Provide weekly updates to squadron leadership containing the flight and readiness status of personnel to facilitate tracking of duty status and performance report/decoration accomplishment
Coordinate with scheduling officer, enabling them to maximize training opportunities in accordance with unit leadership guidan Scheduling and training will be consistent with AFIs.
Provide daily tracking of upgrade and continuation training accomplishment for the unit Operations
Supervisor (or equivalent) as well as weekly summaries for the Operations Officer.
Assist in the development of new curriculum and syllabi for aircrew and ground training
Generate the following reports/forms:
Monthly aircrew qualification level summary (also known as the “Letter of X's”) and provide a copy of in-work and final documents to Wing Current Operations (OSS/OSO) and Wing Stan/Eval (OGV) NLT the last day of each month.
Monthly and quarterly Ready Aircrew Program (RAP) reports and RAP inputs to Wing OSS Training each quarter.
RAP reporting per the current RAP tasking message
Monthly summary of aircrew probation/regression status.
Monitor all training aspects within the squadron, to include certification programs and upgrade training
Build and maintain training folders, monitor upgrade/certification progression, and update data in the Theater Air Control Training Information Computer System (TACTICS) or future equivalent system, and locally-developed computer database systems as required.
Review and update individual records per the applicable Air Force Instructions (AFI 13-112V1, AFI 13-113V1 and AFI 13-114V1), associated MAJCOM Installation supplements, and locally-developed guidance. Number of records will vary depending on squadron manning.
Oversee the in- and out-processing of all members and their training records, and shall ensure coordination on the leave or pass process when it pertains to the training function.
Administer classes, task evaluations and exams as required. Coordinate with scheduling to ensure squadron personnel are scheduled for pre-deployment training requirements. Number of classes/task evals/exams will vary depending on squadron manning
Provide weekly updates to squadron leadership containing the readiness status of personnel to facilitate tracking of duty status and performance report/decoration accomplishment
Coordinate with squadron scheduling and other external agencies to maximize training opportunities in accordance with squadron leadership guidan Scheduling and training will be consistent with AFIs.
Provide daily tracking of continuation training accomplishment for the squadron Operations
Supervisor (or equivalent) as well as weekly summaries for the Operations Officer.
Create quarterly Ready JTAC Program (RJP) reports, and RJP inputs to Air Support Operations Group each quarter.
Assist with RJP reporting as required by the current RJP tasking message and unit leadership.
Qualifications
Two (2) years of experience working in a Squadron, Group, or Wing training program; or five (5)
years of experience working in a DoD Flying Squadron, Group, or Wing training program.
Two (2) years of experience working with PEX (4.2.1) / TACTICS (4.2.2) or similar proprietary scheduling program.
Two (2) years of experience working with Microsoft Office Suite.
DoD Active Clearance.
B3H Corporation is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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