Support specialist jobs in Oklahoma - 1,277 jobs

Campus OSU-Stillwater Contact Name & Email Brenda Dawes, ************************ Work Schedule Monday through Friday 8:00 am-5:00 pm Appointment Length Regular Continuous/Until Further Notice Hiring Range $13.50 - $20.00 Hourly Priority Application Date While applications will be accepted until a successful candidate has been hired, interested parties are encouraged to submit their materials by 2026-01-23 to ensure full consideration. Special Instructions to Applicants For full consideration, please include a resume, cover letter, and contact information for three professional references. About this Position The OSU Institute for Teaching and Learning Excellence seeks a highly organized, detail-driven, and customer service oriented individual to serve as the Administrative Support Specialist. This role processes position openings, employment forms, travel requests, and payroll for the Office of Individual Study. The specialist hires and supervises the front desk student receptionists, handles department key inventory, serves as back up for fiscal deposits, and fulfills various administrative support functions. This position requires strong communication and organizational skills, the ability to manage multiple tasks simultaneously, and a commitment to providing excellent customer service.The Administrative Support Specialist has a vital role in ensuring ITLE operates efficiently. Required Qualifications High School/GED (degree must be conferred on or before agreed upon start date) Admin Supp Spclt I: Highschool and 1 year of clerical/customer service experience. Admin Supp Spclt II: Highschool and 2 years of clerical/customer service experience. Admin Supp Spclt Sr: Highschool and 3 years of clerical/customer service experience. Post-secondary education may substitute for years of required experience. Skills, Proficiencies, and/or Knowledge: Keyboarding/typing at minimum 35 cwpm, personal computer experience required, Word, Excel, Outlook, knowledge of human resources principles, ability to work and communicate effectively with university offices, public and co-workers, ability to maintain compliance with OSU and State policies and procedures Preferred Qualifications Associate's Two years plus college or technical: Human Resources, Payroll Administration 3-4 years with 1-2 at OSU Skills, Proficiencies, and/or Knowledge: Understanding of OSU systems and software: Travel, AIRS Deposits and Accounts Receivables, Banner 9, UKG, PageUp, OSU Payroll approval system, Online EPAFs

The Business Applications Specialist serves as a functional liaison between business users and IT, supporting the effective operation of Oracle E-Business Suite (EBS) and related systems in a manufacturing environment. This position diagnoses application and process issues and assists users in resolving operational challenges. It works closely with stakeholders to improve workflows across all functional areas of the business. The specialist develops and maintains clear documentation and SOPs to support consistent business practices. The role is primarily analytical and process-focused, prioritizing business alignment and coordination over software engineering or development. In addition, this role also emphasizes EDI transaction management and process optimization to ensure critical data flows accurately and on time across internal systems and external partners. Responsibilities: Diagnose and resolve functional issues within Oracle E-Business Suite (EBS) and associated business applications. Assist end users in understanding system behavior, correcting process errors, and improving workflow efficiency. Act as a first point of contact for application-related questions and operational concerns. Analyze and document current-state business processes across functional areas, developing clear SOPs, process maps, and functional documentation to support consistency, training, and operational clarity. Maintain and update documentation to reflect system changes, evolving business practices, and approved process improvements. Partner with end users to define, document, and clearly scope new business requests, enhancements, and procedural changes. Translate business needs into well-defined functional requirements and assist with evaluating and prioritizing initiatives based on business impact and operational value. Support project planning through detailed process analysis, workflow design, documentation, and user impact assessment to ensure successful implementation and user adoption. Monitor production data feeds, identify anomalies or failures, and take proactive action to minimize operational disruptions. Participate in user acceptance testing and validate system changes to ensure functionality meets defined business requirements. Assist with root cause analysis of recurring issues and support the implementation of corrective and preventive improvements. Collaborate with IT teams, vendors, and business stakeholders to maintain system reliability, data accuracy, and consistent operational performance. Promote adherence to established processes, documented standards, and compliance requirements across all supported business functions. Monitor EDI transactions to ensure accurate and timely transmission of orders, shipments, invoices, and related documents. Identify and escalate issues impacting data flow, collaborating with internal stakeholders and external trading partners as needed. Coordinate troubleshooting efforts and communicate status updates to affected business owners. Qualifications: Bachelor's degree in Business, Information Technology, Supply Chain, or related field (or equivalent experience). 3+ years of experience in business application support or business analysis roles. Experience supporting ERP systems in a manufacturing or distribution environment. Exposure to EDI processes and transactional data flow management. Working knowledge of Oracle EBS strongly preferred. Understanding of EDI concepts and document flows (orders, ASNs, invoices, etc.). Familiarity with EDI standards such as ANSI X12 or EDIFACT. SQL skills for basic data review and validation. Experience with process mapping and documentation tools. Comfort working with structured data formats (XML, CSV, flat files). Knowledge of APIs or modern integration tools is a plus. Strong business process analysis and documentation skills. Excellent problem-solving ability and attention to detail. Confident communicator with the ability to translate technical concepts into business language. Organized and capable of managing multiple priorities. Collaborative mindset with a customer-service orientation. Ability to operate effectively in a fast-paced, production-driven environment. Working Conditions Hybrid work environment with occasional on-site presence. Standard business hours with flexibility for production-critical support. Interaction with multiple departments and external partners required. Who is M-D? At M-D Building Products, we're not just redefining industry standards; we're shaping the future of construction solutions. For over a century, our name has been synonymous with excellence in weatherstripping, floor and tile trims, perforated aluminum sheets, digital levels, and caulking solutions. What truly sets us apart is our people! They are the heartbeat of our success. We believe in the potential of every individual to make a meaningful impact. From the factory floor to the boardroom, we cultivate a culture rooted in integrity, innovation, and unwavering commitment. As a trusted leader in the construction industry, we are driven by a passion for continuous improvement and excellence. Benefits: M-D Building Products, Inc. offers a comprehensive benefits package designed to support the health and well-being of our employees. This includes Medical, Dental, and Vision coverage, access to an On-Site Clinic, and Voluntary Life Insurance options. Additionally, we offer a Lab Card Program, Group Term Life & AD&D, Flexible Spending Accounts (FSAs) for both healthcare and dependent care, and Short-Term and Long-Term Disability coverage. Employees can also take advantage of our 401(K) plan with Company Match, Paid Time Off (PTO), Tuition Reimbursement, and Education & Development programs. We prioritize mental wellness through our Employee Assistance Program (EAP) and offer a range of Voluntary Benefits, including Accident, Critical Illness, and Hospital Indemnity Insurance. At M-D Building Products, Inc., we are committed to providing equal employment opportunities for all employees and applicants. We strictly prohibit discrimination based on race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposition, or any other characteristic protected by law.

This role supports an enterprise IT infrastructure planning and management system used for processing IT requirements, infrastructure funding requests, portfolio management, cable plant documentation, and geospatial-layer data. The position provides Tier II technical support, troubleshooting, documentation, testing, and collaboration with software engineering teams to ensure system stability and user satisfaction. The system operates on an Oracle and Microsoft .NET Framework (4.8) architecture. The Tier II Help Desk Technician serves as the escalation point for user inquiries, technical issues, and defect identification. Responsibilities include system sustainment, issue triage, work order creation, software testing, and coordination with Tier I and engineering teams. Primary Responsibilities Respond to and resolve Tier II support inquiries promptly and professionally. Create and manage customer work orders within the enterprise web application. Provide advanced technical assistance via phone, email, and collaboration tools. Coordinate with Tier I support and software engineering teams to identify issues and escalate defects. Prioritize and respond immediately to high-priority or VIP support requests. Build and maintain positive working relationships with end users to understand support needs. Diagnose, research, and resolve complex software and hardware issues. Perform end-user testing of software releases/builds and log defects in Azure DevOps (ADO). Document, track, and monitor issues to ensure timely and accurate resolution. Collaborate with Help Desk leadership to meet support metrics and customer requirements. Provide guidance and mentorship to Tier I help desk personnel. Identify and communicate potential risks affecting users or the software environment. Maintain current knowledge of emerging IT tools, technologies, and support practices. Required Skills & Qualifications Demonstrated exceptional customer service capabilities. Strong commitment to high-quality user support. Excellent verbal and written communication skills across phone, email, and chat channels. Broad understanding of IT networks, systems technologies, troubleshooting methodologies, and support processes. Proven ability to diagnose and resolve complex technical issues. Preferred Qualifications Bachelor's degree in computer science or equivalent combination of education and experience. 3+ years Help Desk or technical support experience. 3+ years customer service experience, preferably in a call center or enterprise environment. 3+ years' experience in the IT field. 2+ years' experience performing user software testing. Active DoD Secret Clearance Proficiency with: Azure DevOps (ADO) Ticketing/support systems VPN technologies Microsoft 365 Suite Windows 11 Microsoft Teams Laptop provisioning/support tools

Job DescriptionWe are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits: Hybrid Work Options, Paid Time Off, and Paid Holidays Medical, Dental, Vision, and 401(k) with employer match contributions Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally Position Summary The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. Essential Duties and Responsibilities Problem management and escalation of issues in a timely manner Prioritization of tasks and meeting of deadlines, excellent time management skills Excellent troubleshooting and assessment skills Excellent written/verbal communication skills Must be a team player with outstanding customer service skills Entry of time sheets, expense reports and documentation on or before deadline Keep up-to-date on market trends, theory and new ways of doing things; embrace change Assist with change-management activities Prepare and deliver complete and concise documentation for all projects Present progress reports to immediate supervisor and or Project Manager (if so assigned) Help turn business problems into technical solutions Manage deployment of equipment in compliance with established technology policies. Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues. Education/Experience/Certifications 2+ years experience in IT related study or field. Must possess basic knowledge and experience with: Windows 7/8/10 Microsoft Office suite Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) Understanding of basic network concepts Understanding of application, desktop, and server virtualization Understanding of Desktop Deployment / Imaging Bachelor's Degree a plus Desired Experience/Certifications Certifications CompTIA A+ Certification a plus Windows Server 2008/ 2012/ 2016 Microsoft Office 365 Admin portal Understanding of File Permissions (NTFS & Sharing) High School Degree required Associate's Degree or higher preferred Work Environment and Physical Demands Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role. The noise level in the work environment is moderate. Frequent local travel required Powered by JazzHR 4atzqCQoFO

Tech Partners is sourcing candidates for a full-time, on-premises Help Desk / DevOps Support Specialist role in Tulsa, OK. This is a long-term assignment with opportunities for either contract or direct placement. Compensation is $40-$50 per hour. Position Overview This role focuses on supporting a homegrown Point-of-Sale (POS) system and its associated development sandbox environment. The sandbox is used by developers to build and beta test updates, but it requires ongoing maintenance and cleanup. The specialist will serve as the bridge between IT support and development teams, ensuring the platform remains stable, secure, and efficient. Key Responsibilities Provide technical support for the POS platform and related systems. Monitor and maintain the developer sandbox environment, ensuring stability and cleanliness. Collaborate with developers to troubleshoot issues and optimize testing workflows. Document processes and contribute to knowledge base resources. Identify recurring issues and recommend improvements to sandbox management. Support end-user environments as needed, including hardware/software troubleshooting. Qualifications 5+ years of IT support, help desk, or DevOps experience. Strong knowledge of Windows OS, Microsoft 365, and enterprise applications. Familiarity with POS systems or retail technology environments preferred. Experience working with development teams in sandbox/test environments. Excellent problem-solving and communication skills. Associate degree or higher in IT-related field preferred. Industry certifications (CompTIA A+, Network+, ITIL, etc.) are a plus. Assignment Details Location: On-premises in Tulsa, OK Schedule: Full-time, standard business hours Duration: Long-term assignment Compensation: $40-$50 per hour Engagement: Contract or direct placement through Tech Partners

Who We Are Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family! Crushing & Screening Application Specialist Benefits Above-Average Industry Pay Comprehensive Benefits Package (including Medical/Dental/Vision) 401K Plans with Company Match Generous PTO Package/Paid Holidays Short/Long Term Disability Growth Opportunities Paid Training Family-Owned and Operated Health and Wellness Crushing & Screening Application Specialist Position Purpose Responsible for supporting all crushing and screening equipment within the rental fleet by conducting job site evaluations, providing technical expertise to internal teams and customers, and ensuring proper equipment configuration for aggregate material processing. Also responsible for delivering equipment training, performing field assessments, and providing ongoing application support to optimize equipment performance and customer experience. Crushing & Screening Application Specialist Essential Functions Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal Collaborates with sales and rental teams to identify customer needs related to crushing and screening applications Conducts equipment inspections and evaluates internal and external machine conditions; provides detailed reports, wear assessments, and repair estimates as required Maintains regular communication with rental, parts, and service departments to monitor equipment repair status and equipment readiness Distinguishes between normal and excessive wear on rental fleet equipment Provides customer training on the safe, proper, and productive operation of crushing and screening equipment Recommends appropriate machine configurations based on job site requirements and provides AggFlow analysis when applicable Offers technical support to sales and rental personnel regarding aggregate identification, specifications, and desired end-product requirements Assists parts personnel with accurate parts identification for crushing and screening equipment Documents customer visits, job site observations, and equipment performance through CRM entries Promotes and enforces all applicable safety standards and supports safety compliance in the field Manages weekly travel and scheduling requirements; travel up to 80% may be required depending on equipment locations Consistent and reliable on-site attendance Performs other job-related duties as assigned Crushing & Screening Application Specialist Minimum Qualifications High School Diploma or GED equivalent Five (5) years of experience in the crushing, screening, or related aggregate processing industry Proficiency with Microsoft Office and web-based applications Strong interpersonal and communication skills Strong ability to organize tasks, manage workflow, and maintain documentation within a high-volume environment Crushing & Screening Application Specialist Physical Requirements Pushes/Pulls/Lifts/Carries up to 100 pounds without assistance Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead Must be able to work in extreme heat or cold and wet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors Physical ability to perform maintenance on equipment for extended hours of time with continual mounting and dismounting throughout the workday Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition This is considered a Safety-Sensitive position. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

IT Help Desk Technician Employment Status: Full-Time Salary: Based on experience, education, and relevant certifications held Direct Supervisor: Director of Information Technology Supervisory Responsibility: None Summary The City of Bixby is seeking a motivated and customer-focused IT Help Desk Technician to join our Information Technology Department. The ideal candidate will provide technical assistance to city employees, troubleshoot hardware and software issues, and support the city's technology infrastructure. This role is essential to ensuring efficient daily operations across all city departments. Minimum Qualifications * High school diploma or GED equivalent (required) * CompTIA A+ certification (preferred) * Valid driver's license * Ability to pass background check and drug screening Duties & Responsibilities General Responsibilities * Provide after-hours support for infrastructure emergencies and off-hour maintenance * Attend after-hour City Meetings as assigned * Assist team members as needed Technical Support & Troubleshooting * Provide first-level technical support via phone, email, and in-person * Diagnose and resolve hardware, software, and peripheral issues (PCs, printers, mobile devices, etc.) * Assist with user account management, password resets, and access requests * Log, track, and document help desk tickets and resolutions Systems, Equipment & Network Support Customer Service & Training * Provide friendly, professional support to all city departments * Assist staff with basic technology training and best practices * Create and maintain end-user guides and documentation Operational & Administrative Support * Assist with inventory tracking of IT equipment and supplies * Support IT projects, system deployments, and infrastructure upgrades * Maintain confidentiality and follow all cybersecurity and data protection policies * Perform any other duties as assigned by the Supervisor or City Manager Knowledge, Skills & Abilities * Handle stress effectively without it interfering with performance * Organize, set priorities, and exercise sound independent judgment * Define problems, collect data, establish facts, and draw valid conclusions * Positive, self-motivated, and able to work independently * Flexible and adaptable to a rapidly changing environment * Strong customer service and communication skills * Basic understanding of computer hardware, software, and networking * Familiarity with Windows, Microsoft Office, and common business applications * Able to diagnose and resolve common technical issues * Follow procedures, document work, and manage multiple tasks * Ability to drive to and perform maintenance at all City-owned sites in all weather conditions * May be required to lift up to 50 pounds * Ability to establish and maintain effective professional relationships with elected officials, the city manager, department heads, staff, partner agencies, and the general public * Flexibility to respond to after-hours assignments, issues, or emergencies Benefits The City of Bixby offers paid employee health, dental, vision, life insurance, pension retirement benefits, and paid time off for accrued vacation and sick leave to full-time employees. Notice The City of Bixby is an equal opportunity employer. How to Apply Interested parties may apply online at City of Bixby Employment Application. This job posting will remain open until filled.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job DescriptionFSNB, National Association is a full-service bank that has been family owned and operated for over 75 years. Visit our website at ******************** to learn more about our products, services and history spanning more than seven decades. We are currently seeking a full-time Help Desk Technician in our IT Department. Duties include but are not limited to providing a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes diagnosing, maintaining and monitoring end-user workstations to ensure optimal workstation performance. The incumbent would also troubleshoot problem areas in person, by phone or via e-mail in a timely and accurate manner. This position is on-site and not remote. BENEFITS Paid Vacation Paid Personal Leave Medical and Dental Insurance 401(k) Paid Holidays Supplemental Insurance Paid Death Benefit HOURS Monday - Friday, 8:30 AM - 5 PM; some after-hour shift work as needed. FSNB, N. A. is an Equal Opportunity Employer

The Business Applications Specialist serves as a functional liaison between business users and IT, supporting the effective operation of Oracle E-Business Suite (EBS) and related systems in a manufacturing environment. This position diagnoses application and process issues and assists users in resolving operational challenges. It works closely with stakeholders to improve workflows across all functional areas of the business. The specialist develops and maintains clear documentation and SOPs to support consistent business practices. The role is primarily analytical and process-focused, prioritizing business alignment and coordination over software engineering or development. In addition, this role also emphasizes EDI transaction management and process optimization to ensure critical data flows accurately and on time across internal systems and external partners. Responsibilities: * Diagnose and resolve functional issues within Oracle E-Business Suite (EBS) and associated business applications. * Assist end users in understanding system behavior, correcting process errors, and improving workflow efficiency. * Act as a first point of contact for application-related questions and operational concerns. * Analyze and document current-state business processes across functional areas, developing clear SOPs, process maps, and functional documentation to support consistency, training, and operational clarity. * Maintain and update documentation to reflect system changes, evolving business practices, and approved process improvements. * Partner with end users to define, document, and clearly scope new business requests, enhancements, and procedural changes. * Translate business needs into well-defined functional requirements and assist with evaluating and prioritizing initiatives based on business impact and operational value. * Support project planning through detailed process analysis, workflow design, documentation, and user impact assessment to ensure successful implementation and user adoption. * Monitor production data feeds, identify anomalies or failures, and take proactive action to minimize operational disruptions. * Participate in user acceptance testing and validate system changes to ensure functionality meets defined business requirements. * Assist with root cause analysis of recurring issues and support the implementation of corrective and preventive improvements. * Collaborate with IT teams, vendors, and business stakeholders to maintain system reliability, data accuracy, and consistent operational performance. * Promote adherence to established processes, documented standards, and compliance requirements across all supported business functions. * Monitor EDI transactions to ensure accurate and timely transmission of orders, shipments, invoices, and related documents. * Identify and escalate issues impacting data flow, collaborating with internal stakeholders and external trading partners as needed. * Coordinate troubleshooting efforts and communicate status updates to affected business owners. Qualifications: * Bachelor's degree in Business, Information Technology, Supply Chain, or related field (or equivalent experience). * 3+ years of experience in business application support or business analysis roles. * Experience supporting ERP systems in a manufacturing or distribution environment. * Exposure to EDI processes and transactional data flow management. * Working knowledge of Oracle EBS strongly preferred. * Understanding of EDI concepts and document flows (orders, ASNs, invoices, etc.). * Familiarity with EDI standards such as ANSI X12 or EDIFACT. * SQL skills for basic data review and validation. * Experience with process mapping and documentation tools. * Comfort working with structured data formats (XML, CSV, flat files). * Knowledge of APIs or modern integration tools is a plus. * Strong business process analysis and documentation skills. * Excellent problem-solving ability and attention to detail. * Confident communicator with the ability to translate technical concepts into business language. * Organized and capable of managing multiple priorities. * Collaborative mindset with a customer-service orientation. * Ability to operate effectively in a fast-paced, production-driven environment. Working Conditions * Hybrid work environment with occasional on-site presence. * Standard business hours with flexibility for production-critical support. * Interaction with multiple departments and external partners required. Who is M-D? At M-D Building Products, we're not just redefining industry standards; we're shaping the future of construction solutions. For over a century, our name has been synonymous with excellence in weatherstripping, floor and tile trims, perforated aluminum sheets, digital levels, and caulking solutions. What truly sets us apart is our people! They are the heartbeat of our success. We believe in the potential of every individual to make a meaningful impact. From the factory floor to the boardroom, we cultivate a culture rooted in integrity, innovation, and unwavering commitment. As a trusted leader in the construction industry, we are driven by a passion for continuous improvement and excellence. Benefits: M-D Building Products, Inc. offers a comprehensive benefits package designed to support the health and well-being of our employees. This includes Medical, Dental, and Vision coverage, access to an On-Site Clinic, and Voluntary Life Insurance options. Additionally, we offer a Lab Card Program, Group Term Life & AD&D, Flexible Spending Accounts (FSAs) for both healthcare and dependent care, and Short-Term and Long-Term Disability coverage. Employees can also take advantage of our 401(K) plan with Company Match, Paid Time Off (PTO), Tuition Reimbursement, and Education & Development programs. We prioritize mental wellness through our Employee Assistance Program (EAP) and offer a range of Voluntary Benefits, including Accident, Critical Illness, and Hospital Indemnity Insurance. At M-D Building Products, Inc., we are committed to providing equal employment opportunities for all employees and applicants. We strictly prohibit discrimination based on race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposition, or any other characteristic protected by law.

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Our client located in Oklahoma City, OK has a need for a IT Support Specialist on a contract to hire basis. Company Profile: Healthcare Industry Team Culture Growing IT Support Specialist Role: Our IT Support Specialist will be responsible for generating reports, analyzing data using Power Bi and Excel, and supporting Business Development efforts. You will collaborate closely with the Business Development team to assist with client management, including scheduling, communication, and analytics. Generate reports and analyze data using Power Bi and Excel Support Business Development in managing new, existing, and potential clients Handle follow-up requirements from Business Development discussions and meetings Proactively schedule monthly requirements with each client, such as reports and agendas Update project management software with client communications, deliverables, and requests Track deliverables and meet deadlines Assist with client collection analysis, exclusions, and special projects Follow through on client requests in a timely manner, utilizing internal partners as needed Run and review client analytics to identify areas of success and opportunities for improvement Create communication opportunities to assist Client Services with client outreach Stay updated on potential new clients and track progress in project management software Streamline new client onboarding process and hand-off from Business Development Assist with coordinating business discussions on recoveries with providers requiring Client Services assistance Communicate proactively on any issues or challenges related to Business Development or client meetings Manage security badges, programming, enrolling, replacing, maintaining and troubleshooting our badge system Provide support to team to resolve equipment issues and enter trouble tickets when issues arise IT Support Specialist Background Profile: Bachelorâ??s Degree highly preferred 3+ years experience as an IT support specialist or similar role Proficiency in Power Bi preferred, advanced Excel skills required Strong organizational and time management skills Excellent communication and interpersonal skills Ability to analyze data and generate meaningful insights Proactive and self-motivated approach to work Previous experience in a similar role is an advantage Features and Benefits: Medical, Dental, Vision Paid Time off and holiday pay Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas. Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job. Â

For a description, see file at: ************ okbu. edu/hr/job-forms/tech-support-specialist. pdf

Title: IT Support Specialist - Part Time FLSA Status: Non-Exempt The Part-Time IT Support Specialist provides day-to-day technical support to LCDA staff and helps maintain a reliable, secure, and user-friendly technology environment. This position serves as the first point of contact for IT-related issues, coordinates with external IT vendors, and supports hardware, software, and network needs across LCDA's locations. Reasonable Accommodation Statement To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Job Duties Help Desk & End-User Support Serve as the primary point of contact for staff IT requests (in person, by email, or ticketing system). Troubleshoot and resolve common hardware and software issues (laptops, desktops, printers, scanners, phones, Wi-Fi connectivity, etc.). Assist users with email, shared drives, remote access, and commonly used applications (e.g., Google Workspace, Microsoft 365, Zoom, etc.). Provide basic user training and “how-to” support to increase staff comfort and efficiency with technology. Hardware, Software & Asset Management Set up, configure, and deploy new computers, laptops, and other devices for staff, including user profiles and required software. Maintain an up-to-date inventory of all IT equipment (computers, monitors, peripherals, phones, tablets, etc.). Coordinate repair, replacement, or warranty claims for faulty equipment as needed. Assist with software installations, license tracking, and renewals in collaboration with leadership and/or vendors. Vendor Coordination & Systems Support Work closely with LCDA's external IT vendor(s) on issues that require advanced troubleshooting or system-level changes. Help gather information for the vendor (error messages, device IDs, network details) to expedite resolution of tickets. Assist leadership in implementing IT recommendations from the vendor, such as system upgrades, migrations, or security enhancements. Network, Security & Data Practices (Basic Level) Support staff with secure access to the network, Wi-Fi, VPN, and cloud-based systems as appropriate. Help implement and reinforce basic cybersecurity practices (password hygiene, phishing awareness, secure file sharing, etc.). Assist with maintaining user accounts (e.g., creating/disabling accounts, password resets, group access) in coordination with leadership and/or the vendor. Help ensure that devices have required security tools installed and updated (antivirus, updates, etc.). Onboarding, Offboarding & Documentation Support the onboarding of new employees by setting up user accounts, email, devices, and basic access to systems. Assist with offboarding by disabling access, recovering equipment, and ensuring data security when staff depart. Document common procedures, FAQs, and “quick guides” for staff to reduce repeated issues and support self-service where appropriate. Special Projects (As Time Allows) Assist with small technology projects such as office moves, new equipment rollouts, or system transitions (e.g., phones, internet, or software changes). Make recommendations to improve IT processes, user experience, and the overall efficiency of LCDA's technology environment. Position Type and Expected Hours of Work This is a part-time position with typical working hours from Monday - Friday. Hours and work shifts may change in accordance with business needs, which may include evenings and weekends Qualifications Required Minimum Job Qualifications, Experience, Education and Training Education: Associate's degree in Information Technology, Computer Science, or a related field; or equivalent combination of education and hands-on experience. Experience: 1-3 years of experience in IT support, help desk, or a similar technical support role. Skills: Working knowledge of Windows operating systems; basic Mac support as applicable. Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, Teams, and OneDrive/SharePoint. Understanding of basic networking concepts (Wi-Fi, routers, switches, IP addresses). Experience troubleshooting hardware, software, and peripheral devices. Strong customer service skills with the ability to communicate technical information clearly to non-technical users. Strong organizational skills and attention to detail, including documentation and asset/ticket tracking. Ability to manage multiple requests, prioritize tasks, and follow through in a fast-paced environment. Ability to maintain confidentiality and responsibly handle sensitive information. Adherence to all HR policies and compliance requirements within the scope of the role. Preferred Job Qualifications, Experience, Education and Training Education: Additional technical certifications or coursework related to IT support or systems administration. Experience: Experience supporting IT operations in a nonprofit, community-based, or small business environment. Skills: Bilingual in English and Spanish (preferred but not required). Demonstrated commitment to LCDA's mission and experience serving a diverse, primarily Latino community. AAP/EEO Statement The Latino Community Development Agency (LCDA) is an Equal Employment Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by law.

Summary/Objective The Support Technical Specialist is a staff position that provides technical support assisting end-users with their day-to-day technical issues. Shift: Thursday-Monday - 7am-4pm or 8am-5pm Sunday-Thursday - 7am-4pm or 8am-5pm Monday, Wednesday-Saturday - 7am-4pm or 8am-5pm Priority Locations: Tulsa, Oklahoma Lenexa, Kansas Other Locations: Oklahoma City, OK Responsibilities Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Under general supervision, provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment. Act as the initial contact for all end-users that need technical support. Answering the Support phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate. Clearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as needed. Follow defined procedures and policies to resolve recurring issues. Escalate or involve senior technicians on more sensitive or complex end-user problems. Perform related work as required. Competencies Technical Capacity. Problem Solving/Analysis. Communication Proficiency. Team Player. Work Independently. Time Management. Supervisory Responsibility This position has no supervisory responsibility. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, and copy machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Position Type and Expected Hours of Work This is a full-time position. Hours of work and days are typically Monday through Friday in one of the following timeslots: 7:00 a.m. to 4:00 p.m., 8:00 a.m. to 5:00 p.m., or 9:00 a.m. to 6:00 p.m. Occasional deviations from these timeslots might be necessary depending on client or company needs. Travel Infrequent travel is expected for this position. Qualifications Required Education and Experience Basic understanding of desktop operating systems, various software applications and PC/Server/Network hardware. Basic understanding of principles and theories of network systems and management. Basic understanding of Internet technologies and products. At least one year of technical work experience or equivalent education. Preferred Education and Experience Two or more years of technical work experience. One or more relevant technical certifications (e.g., A+, Network+ and Security+). Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job DescriptionPRINCIPLE CHOICE SOLUTIONS IT Support Analyst The IT Support Analyst is responsible for providing escalated technical support and training to end users. The IT Support Analyst position is responsible for working within the ticketing system, quickly troubleshooting software/hardware issues, accurately documenting issues, resolutions, and collaborating with other technical resources to solve complex problems. Such troubleshooting may include software applications, hardware issues, or answering training questions via phone, email, remote access, and in person. Hardware Imaging is a core responsibility for this position. ORGANIZATION This position reports to the IT Support Manager. ESSENTIAL FUNCTIONS Supply and deploy technical solutions to business problems. Excellent customer support to all users within the organization and documentation of each customer interaction with an attention to security. Provide escalated and advanced hardware and software support to business users both locally and remote via phone, email, chat, and remote tools. End user administration following internal IT processes and procedures. Installation and configuration of workstations, printers, and other end user requests Moderate to Advanced Support of Office 365 product suite, Intune Hardware management, Adobe suite, Communication software, Connectwise, Mobile device management, and Secure web gateway including any other current/future technology that may be considered as organization owned/managed. Work closely with the IT Leadership to ensure proper issue tracking, documentation, and assignment of tasks is being completed accurately and on a daily basis. Working with the team, collaborate, and improve documentation for end users through our external systems. Additional security clearance/training may be required specific to this department. Provide On-Call support as necessary. All other duties as assigned. KNOWLEDGE & EXPERIENCE 1-3 years' experience in providing outstanding customer service through hardware and software technical support in a professional office environment. 1-3 years' experience using a ticketing system. Advanced hardware and software troubleshooting skills. High knowledge and proficiency of Windows 10/11, Office 365 Product Suite, Adobe, and other SAAS applications. Azure Active Directory, Command prompts, and Microsoft PowerShell experience required. At least 1 year of regular use of AD Users and Groups in providing normal AD administration. Attention to detail with a focus on identifying the root cause and possible independent resolution where applicable. Strong communications skills with the focus on customer service. High sense of urgency with excellent researching abilities. CompTIA Network+, A+, Software+, or equivalent certification is required. MACHINES & EQUIPMENT The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as a copier. PHYSICAL REQUIREMENTS Must be able to lift and carry up to 50 pounds. Must be able to talk, listen, and speak clearly on the telephone. WORKING CONDITIONS The incumbent works in an office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required. Periodic times working at the office site may be required. Security and privacy training will be provided as part of this role to protect the confidentiality, integrity, and availability of PCS' associate and customer data. The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Principle Choice Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, parental status, national origin, disability, genetic information, political affiliation, protected veteran status, sexual orientation, gender identity or expression, or any other non-merit-based factors or characteristic protected by federal, state, or local laws. Powered by JazzHR 3bYrTHTWaJ

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

**The Work** The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables. **Responsibilities** **Key Responsibilities** + Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices. + Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies. + Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. + Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance. + Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable. + Manage and prioritize the allocation of PC support technician workloads to ensure timely issue resolution and service quality. + Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. + Troubleshoot printer, computer, and peripheral incidents. + Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols. + Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service. + Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards. + Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services. + Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections. + Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + Associates degree in relevant field. + 6 years' experience in computer user support + Valid driver's license, travel may be required. + Experience supporting Windows 10, and MS Office 2013. + Experience using ServiceNow or a similar ticketing system. + Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) + COMPTIA Security Certification + Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. + Exceptional verbal and written communication skills. + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. + Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. + Must be self-motivated and able to work well independently as well as on a multi-functional team. + Ability to handle sensitive and confidential information appropriately **Desired Qualifications:** + 5 years Preferred Hands-on experience with Spring Boot Java Applications. + 5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later. + 5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum) + 5 years Preferred Hands-on experience with web applications developed for Cloud platform + 5 years Preferred Hands-on experience with CI/CD methodology + 5 years Preferred Hands-on development experience for mobile and tablet platforms **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Program Manager** **Working Conditions** + Professional hybrid office environment. + Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $20.00 - USD $32.00 /Hr. Submit a Referral (**************************************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103791_ **Category** _Information Technology_ **Position Type** _Full-Time Salary Exempt_ **Remote** _No_ **Clearance Required** _Secret_

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit