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Support specialist jobs in Pflugerville, TX

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  • IT Support Specialist

    Rosendin Electric 4.8company rating

    Support specialist job in Pflugerville, TX

    Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more. Why Rosendin? Committed. Innovative. Engaged. If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder! YOUR NEXT OPPORTUNITY: The IT Support Specialist is responsible for IT support for the Regional Office including but not limited to jobsites in several locations. WHAT YOU'LL DO: Responsible for the day-to-day desktop/laptop, cellular, telephone and local network support of assigned offices and jobsites. Provide end-user support and problem resolution for desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications. Utilize our trouble-ticketing system to document your work and facilitate communication with our clients. Work with all levels of end users including high-level users, difficult users, non-technical users, demanding users. Responsible for implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized systems and operational procedures. Responsible for providing project management for new jobsite setups, to include assessing jobsite IT support requirements, circuit ordering and implementation, equipment ordering and delivery and continued support throughout the life of the jobsite. The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the position's role within the business unit. WHAT YOU'LL NEED TO BE SUCCESSFUL: Team player with effective communication & customer service skills with the ability to stay on task when working independently Organize and manage multiple tasks in a fast-paced environment Working knowledge and practical experience of the following technologies: networking, Active Directory, Storage Area Network, virtual machines, and Disaster Recovery procedures and policies Conversant in Microsoft operating systems and productivity tools Experience with Cisco network equipment is a plus Demonstrated success taking direction and working independently Customer relations skills, superior written, oral, and interpersonal communication skills. Must be exceptionally detailed oriented Perform in a dynamic and fast-paced team environment Demonstrated ability to establish and maintain an effective follow-up system to ensure timely and accurate handling of information requests Demonstrated ability to use discretion and sensitivity when handling confidential information. Self-starter, proactive, and able to interface with end users and prioritize issues, and manage user expectations Extensive experience in multi-org environment Engineering and Construction Related Industry Knowledge desired System Administration and support experience would be desired Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Oracle preferred Prioritize and manage multiple tasks, changing priorities as necessary Work under pressure and adapt to changing requirements with a positive attitude Oral and written communication skills as required for the position Self-motivated, proactive and an effective team player Interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others WHAT YOU BRING TO US: Associate degree in Information Technology, Computer/Information Science, or related discipline Minimum 3 years' practical IT experience required Can be a combination of education, training, and relevant experience TRAVEL: Up to 20% WORKING CONDITIONS: General work environment - sitting for extended periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions, such as fluorescent lighting and air conditioning. Noise level is typically low to medium; it can be loud on a job site. Occasional lifting of up to 30 lbs. We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions. Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law. YOU Matter - Our Benefits ESOP - Employee Stock Ownership 401k Annual bonus program based upon performance, profitability, and achievement 17 PTO days per year plus 10 paid holidays Medical, Dental, Vision Insurance Term Life, AD&D Insurance, and Voluntary Life Insurance Disability Income Protection Insurance Pre-tax Flexible Spending Plans (Health and Dependent Care) Charitable Giving Match with our Rosendin Foundation Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business…and your career. Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $59k-81k yearly est. Auto-Apply 4d ago
  • Tier 1, IT Help Desk Support

    Centre Technologies 3.8company rating

    Support specialist job in Austin, TX

    We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits: Hybrid Work Options, Paid Time Off, and Paid Holidays Medical, Dental, Vision, and 401(k) with employer match contributions Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally Position Summary The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. Essential Duties and Responsibilities Problem management and escalation of issues in a timely manner Prioritization of tasks and meeting of deadlines, excellent time management skills Excellent troubleshooting and assessment skills Excellent written/verbal communication skills Must be a team player with outstanding customer service skills Entry of time sheets, expense reports and documentation on or before deadline Keep up-to-date on market trends, theory and new ways of doing things; embrace change Assist with change-management activities Prepare and deliver complete and concise documentation for all projects Present progress reports to immediate supervisor and or Project Manager (if so assigned) Help turn business problems into technical solutions Manage deployment of equipment in compliance with established technology policies. Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues. Education/Experience/Certifications 2+ years experience in IT related study or field. Must possess basic knowledge and experience with: Windows 7/8/10 Microsoft Office suite Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) Understanding of basic network concepts Understanding of application, desktop, and server virtualization Understanding of Desktop Deployment / Imaging Bachelor's Degree a plus Desired Experience/Certifications Certifications CompTIA A+ Certification a plus MDAA, MCSA Windows Server 2008/ 2012/ 2016 Microsoft Office 365 Admin portal Understanding of File Permissions (NTFS & Sharing) High School Degree required Associate's Degree or higher preferred Work Environment and Physical Demands Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role. The noise level in the work environment is moderate. Frequent local travel required
    $55k-86k yearly est. Auto-Apply 60d+ ago
  • Technical Support Analyst (Tier 2)

    GCS Technologies 4.2company rating

    Support specialist job in Austin, TX

    Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in a extremely variable environments. Essential Duties and Responsibilities Microsoft Azure and Office 365 Administration Provide remote technical support to customers calling for various technical issues. Provide on-site technical support to customers as needed. Must have flexible after-hours availability for implementation and deployment tasks. Track time and provide troubleshooting notes as you work. Requirements Desired Technical Knowledge Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge. Windows Server and Desktop OS (all versions) Familiarity with public cloud technologies (Microsoft Azure and 365 is a must) Familiarity with MacOS and Linux operating systems. Common Desktop Applications (Office, etc.) Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.) Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery ) Virtualization Technologies (VMware vSphere and Hyper-V) Familiarity with VOIP solutions, such as Ring Central Other desirable skills Basic Scripting knowledge (PowerShell, Bash, Python) Standard Networking (Routing, Switching, Firewalls. Specifically Meraki, Sonicwall, Cisco, and Dell) Familiarity administering Remote Desktop Services Additional Requirements Must live in the Austin, TX metro or surrounding area. Participate in after hours support rotation. Must pass background screening. Must be able to lift 20 lbs. Ability to work in a team and communicate effectively. Responsible for entering billable time and notes into ticketing system in real time. Certifications: Preference is given to well certified individuals. Experience: 2+ years experience in a help desk or network support position. Education: Degrees are valued but not required. We prefer experience and certifications. Benefits 75% to 100% work-from-home options if based in Austin, TX Flexible Paid Time Off Medical/Dental/Vision Insurance available Life and AD&D Insurance Disability Insurance GCS is an equal opportunity employer. GCS is a certified small business.
    $40k-73k yearly est. Auto-Apply 60d+ ago
  • Member Support Specialist

    Fit 4.2company rating

    Support specialist job in Austin, TX

    We are seeking a dedicated Member Support Specialist to join our studio team. This role is key in ensuring a positive and seamless experience for all members. The Member Support Specialist will assist the studio team with membership conversations, first time class-takers, lead engagement, and general studio duties assigned by the Studio Manager(s) and the Director of Operations. As the first and last point of contact for members, the Member Support Specialist plays a vital role in creating a welcoming and positive environment for everyone who walks through our doors. The Member Support Specialist will: Casual role, which requires early mornings, evenings and weekend work Visually inspect the equipment prior to the beginning of class to ensure equipment is in good working order and safe to use Responsible for studio tidiness and returning equipment to standards set by studio management Participate in networking/community events as needed and studio promotions to generate new business Stay up to date with, and implement FS8 brand and athletics standards at all times Working front desk + establishing relationships with current and future members Making sales phone calls (# dictated by manager for each shift) + following up member inquiries during each shift Attention to detail during shift for member experience Stocking laundry, studio supplies, and rolling towels in preparation for classes Willingness to evolve with new developments in the fitness industry Professional attire + presence in studio Representing the elements of the brand Minimum of 20 hours/ week, + 40 calls/ shift Any other duties as assigned Requirements Valid CPR and First Aid Certificate Excellent customer service skills Professional and effective communication skills In-depth understanding of the benefits of Pilates, Tone and Yoga. Passion for learning and attending continued education training Punctual and Reliable
    $34k-42k yearly est. Auto-Apply 60d+ ago
  • Help Desk Specialist II - Austin, TX

    Rand* Construction Corporation 4.1company rating

    Support specialist job in Austin, TX

    Love Where You Work! Here at rand*, IT is a critical function of our operations. We have led the charge in innovative technical solutions for over 10 years-and in this time, our IT workstream has sought to provide our team members with best-in-class software, hardware, and systems. To this effect, we are seeking to add a team member who is looking to learn and grow in our IT Specialist II role. The IT Helpdesk Specialist II provides advanced technical support to end-users for hardware, software, cybersecurity, and network-related issues. This role works independently to troubleshoot and resolve complex problems while also serving as an escalation point for junior staff. The Specialist is responsible for delivering timely support across all company locations, assisting with IT administration, and supporting senior team members on projects. ABOUT rand* rand* construction is an award-winning, woman-owned national commercial contractor specializing in tenant interiors, retail, restaurants, and building renovations (capital expenditure). Founded in 1989 by Linda Rabbitt, rand* has grown from a small interiors firm to a multi-market construction company offering a wide range of services to national and regional clients. Today, rand* is headquartered in Alexandria, VA, and manages regional offices in Atlanta, GA; Austin, TX; Dallas, TX; Houston, TX; Denver, CO; and Salt Lake City, UT with revenues in excess of $650 million annually. JOB DUTIES Responds to, evaluates, and prioritizes requests for assistance with hardware, software, networking, and other technology-related issues. Provides advanced-level troubleshooting and independently resolves complex hardware and software issues; escalates critical issues to specialized support teams when necessary. Assists with network configuration and troubleshooting of connectivity issues. Installs, configures, and maintains computers, printers, peripherals, operating systems, and enterprise-level software applications. Performs diagnostics, coordinates repairs and service, and leverages remote access tools to assist users in other locations. Provides VIP-level support to senior executive staff in the Texas region, ensuring rapid resolution of issues. Serves as the IT lead for onboarding and offboarding of employees in the Texas region, ensuring proper provisioning and de-provisioning of accounts and equipment. Manages company-provided equipment and mobile devices by working with vendors, issuing and tracking hardware, and maintaining accurate inventory and asset records. Develops and updates technical documentation, processes, and knowledge base articles. Conducts user training sessions and prepares training materials to support end-user adoption of technology. Recommends and researches equipment, tools, and systems to fit office and business needs; assists with procurement and vendor management. Provides after-hours and weekend support when required; ability to travel 15-20% annually. QUALIFICATIONS AND EXPERIENCE Assumes responsibility for outcomes and plays a role in shaping organizational culture. Upholds and enforces IT and company policies, procedures, and best practices. Encourages continuous improvement, promotes excellence in performance, and seeks personal development opportunities. Mentors junior helpdesk staff, sharing knowledge and guiding them toward growth. Acts as a trusted advisor, offering tailored IT solutions aligned with business and client needs. Collaborates across functions and departments to address complex issues effectively. Maintains ongoing communication with clients and stakeholders to ensure satisfaction and feedback loops. Handles challenges with flexibility, proactively navigates shifting priorities, and develops creative solutions. Uses sound judgment to interpret data, resolve ambiguous situations, and refine methods or techniques as needed. Demonstrates empathetic listening, clarifies difficult or sensitive information, and fosters shared understanding among teams. PREFERRED CERTIFICATIONS CompTIA A+ CompTIA Network+ CompTIA Security+ Microsoft 365 Fundamentals Azure Administrator Associate Modern Desktop Administrator Associate PHYSICAL JOB DEMANDS & WORKING CONDITIONS This position is located in Austin, TX with potential travel as needed. Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. rand* is consistently ranked among the best companies to work for, and we aspire to be the most respected and renowned builder for excellence, leadership, integrity, and unsurpassed value. rand* is an equal opportunity employer. We are committed to fostering meaningful careers and cultivating a workplace where individuals can thrive and do their best work. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, sex, gender identity or expression, genetic information, immigration status, marital status, medical or physiological condition (including pregnancy), national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please let us know by noting this in your application. All applications must be submitted via randcc.com/careers. Non-solicited resumes submitted elsewhere will not be considered.
    $52k-68k yearly est. Auto-Apply 60d+ ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Support specialist job in Austin, TX

    This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per week You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $34k-46k yearly est. 4h ago
  • Application Specialist

    Emerson 4.5company rating

    Support specialist job in Austin, TX

    The best NI Field Application Engineers effectively balance their time between face-to-face interactions with target customers, technical activities, and providing insight and feedback as the voice of the customer. Field Application Engineers serve as highly trusted technical consultants in the Aerospace, Defense & Government (ADG) Industry, allowing them to influence the technical direction of target accounts to ensure mutual customer and long-term NI success. They inspire internal NI and customer stakeholders to action through leading and coordinating technical strategy and activities that achieve co-authored technical objectives for top accounts. They stay in tune with industry trends and the NI technology roadmap to recommend approaches for customers' current and future technical needs. This position is compensated by 80% base salary and 20% variable pay based on achievement of key sales objectives and account revenue. Quick Summary NI Field Applications Engineers spend most of their time: Building key technical relationships at top accounts by demonstrating great technical credibility that increases customer technical confidence in NI Understanding and assisting in creation of customer technical requirements Providing recommendations on software and hardware architectures while helping customers understand the test system development process to ensure success Collaborating with NI Account Managers as part of an account team to lead development and execution of the account technical strategy which provides better insight to the overall account strategy and opportunity pipeline Coordinating with and informing internal stakeholders to execute on account technical initiatives and provide feedback to increase account success Leveraging industry, application area, and account knowledge to uncover and influence customer future technical needs and challenges thereby generating further technical demand for NI products, services, and support Key Performance Objectives Achievement of key sales objectives for assigned account(s) tied to generating technical demand, account strategy success, and account(s) annual quota attainment Understanding target customers' business drivers to generate technical demand by collaborating with customers to understand primary business initiatives and direction. Demonstrating a customer-focus mentality through understanding the customer's known and unknown technical challenges while providing technical guidance that leverages the strengths of the NI platform. A new FAE will learn and align on current challenges and approaches in the first 3 months and be a significant driver for current and future approaches by the end of the first year Establishing a cadence and healthy rapport with the NI Account team driving account technical strategy by actively contributing to overall account strategies, assisting with incorporating them into an account plan, executing on customer technical engagements in both pre- and post-sales capacities, coordinating with other technical resources and R&D as additional technical expertise is needed. Within the first 6 months, establish account technical objectives and activities plan with key measures, aligning technical activities with overall account plan enabling you to self-direct your activities to achieve key support objectives and understanding the FAE role in joint engagements with the account team Developing strong customer relationships to become a technical trusted advisor by developing a strong technical presence within the account(s) by visiting key technical contacts weekly and building contacts at multiple levels within the account organization. Contacting and/or meeting with existing customers to evaluate open engagements and anticipate future needs. After 12 months clients should view a new FAE as a trusted technical advisor on industry trends and NI platforms. Developing and applying industry, application, and NI platform knowledge thereby demonstrating technical expertise in NI software and hardware platforms for your account(s). Developing familiarity with 3rd party and competitors' products to understand NI platform's differentiation. Advise customers on the latest industry trends and recommend and implement NI platforms to enable customer success. By the end of the first year, a new FAE is expected to have taken all relevant NI hardware classes and achieved Certified LabVIEW Developer (CLD) and Certified TestStand (CTD) certifications. Providing customer feedback and industry insight influencing NI technical direction by being the voice of the customer for top accounts in ADG technologies. Sharing knowledge on customer and industry expectations and current experience with the NI platform to the ADG Business Unit (BU) and Product Planning to assist with evolving the NI platform, shaping NI's ADG go-to-market approach, and influencing NI product roadmaps. By the end of the first year, a new FAE will gain sufficient account and industry acumen to provide tangible and valued insight and feedback to key BU and Product Planning stakeholders. Basic Qualifications BS degree in STEM (Science, Technology, Engineering or Mathematics) 5 years of Test and Measurement industry experience 3 years of software programming experience Authorized to work in the United States without sponsorship now and in the future Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Our Culture & Commitment to You At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
    $76k-104k yearly est. Auto-Apply 14d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Support specialist job in Austin, TX

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $64k-89k yearly est. 17d ago
  • Help Desk Technician (Tier 2 Agent)

    Agil3 Technology Solutions (A3T

    Support specialist job in Austin, TX

    Job DescriptionThe Tier 2 Agent provides on-site and advanced technical support to the agency staff at headquarters (Alexandria, VA) and regional offices (Austin, TX; Tempe, AZ). Tier 2 Agents handle escalated incidents from Tier 1, resolve hardware/software issues that require desk-side intervention, and ensure timely service delivery per Service Level Agreements (SLAs). They are critical in bridging the gap between initial help desk triage and Tier 3 engineering support. Key Responsibilities · Incident Resolution & Escalation Provide desk-side troubleshooting and resolution of escalated tickets, including workstation hardware, operating systems, VPN, remote connectivity, printers, and peripheral devices. Resolve complex application support issues (e.g., Microsoft 365, ServiceNow, enterprise business apps). Escalate unresolved issues to Tier 3, documenting all steps and maintaining clear communication with end users. · On-Site Presence Maintain a dedicated full-time presence at headquarters in Alexandria. Ensure minimum on-site coverage of one FTE three (3) days per week at both Austin, TX and Tempe, AZ regional offices. Deliver VIP/“white glove” support for executives and senior leadership, including on-site event or travel support when needed. · Hardware/Software Support Install, configure, and maintain laptops, desktops, mobile devices, and related hardware. Provide support for software rollouts, updates, and patching in collaboration with engineering teams. Ensure compliance with agency security policies and configuration standards. · Knowledge Management & Documentation Update and maintain troubleshooting knowledge articles in ServiceNow. Document recurring issues and contribute to problem management activities. Provide feedback to Tier 1 agents to reduce escalations and improve first-call resolution rates. · Service Level & Customer Support Meet SLA targets for response and resolution, ensuring excellent customer satisfaction. Support continuity of coverage during leave, surge events, or special projects. Participate in IT asset moves, adds, changes, and accountability as directed. Qualifications · Education & Experience: Associate's degree or higher in IT-related field preferred. 3-5 years of IT support experience, with at least 2 years in a desk-side / Tier 2 support role. · Technical Skills: Strong troubleshooting skills with Windows 10/11, Microsoft 365, VPN, Active Directory, and mobile device management. Familiarity with ServiceNow (or similar ITSM ticketing platforms). Knowledge of imaging, patching, and endpoint security tools. · Certifications (Preferred): CompTIA A+, Network+, or Security+. ITIL v3/v4 Foundations. HDI Desktop Support Technician (preferred). · Soft Skills: Strong communication and customer service orientation. Ability to work independently on-site, while coordinating with Tier 1 and Tier 3 teams. Professional demeanor when supporting executives and VIPs. Other Requirements Must pass background investigation. Must be a U.S. Citizen. Company Overview Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001:2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO's recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team. A3T offers excellent benefits to enhance the work-life balance, including: Medical Insurance Dental Insurance Vision Insurance Life Insurance Short Term & Long-Term Disability 401k Retirement Savings Plan with Company Match Paid Holidays Paid Time Off (PTO) Tuition and Professional Development Assistance Parking/Travel Reimbursement (metropolitan areas) Powered by JazzHR JxRvEYpPod
    $37k-62k yearly est. 30d ago
  • IT Technical Support Specialist

    Thomas j Henry Law

    Support specialist job in Austin, TX

    Top Texas Law Firm is currently seeking an IT Technical Support Specialist to join the team in our Austin location! The ideal candidate will be a team player and will carry a professional and positive demeanor. Benefits include: Medical - 80% employer contribution Dental, Vision, Life & other supplemental insurance 401K with Employer Matching (up to 4%) Employee Recognition Programs Complimentary gym membership Company events - to include giving back to the community! Why Work Here? This is the firm that will take your career to the next level. We focus on obtaining RESULTS for our clients! We consistently outperform our peers in categories such as: Career Opportunities Compensation and Benefits Culture and Values Senior Leadership Diversity Job Duties : Installing and configuring computer hardware operating systems and applications; Monitoring and maintaining computer systems and networks; Trouble shooting system and network problems and diagnosing and solving hardware or software faults; Replacing parts and/or equipment as required; Setting up new users' accounts and profiles; Prioritizing and managing many tasks at one time; Supporting 5 office locations Requirements: Must have a minimum of two years experience Must have a clean criminal background Will require traveling to five locations Must have professional demeanor Must have ability to multitask Must be punctual and have excellent attendance If you are looking for the opportunity to make the most of your experience, talents and work ethic, we may be the place for you!
    $37k-62k yearly est. Auto-Apply 5d ago
  • International Shipping & Production Support Specialist

    The A List

    Support specialist job in Leander, TX

    A North Austin promotional products company is seeking an International Shipping & Production Support Specialist to join their tight-knit team starting in January. This role averages 32 hours per week and is ideal for someone who is detail-oriented, reliable, and enjoys a mix of logistics and hands-on production work. Responsibilities Prepare and process international shipments using DHL, FedEx, UPS, and Airwave Freight Generate labels, commercial invoices, customs documentation, and tracking details Coordinate pickup schedules and ensure accurate delivery information Monitor shipments and resolve delays or carrier issues as needed Maintain organized shipping records and inventory logs Assist across departments when needed, including: Packing and shipping domestic orders Kitting promotional materials Pressing logos on apparel General production support Follow company quality and accuracy standards in all tasks Schedule & Compensation Approximately 32 hours/week Starting January Healthcare and additional perks available Supportive workplace with excellent team tenure
    $52k-95k yearly est. 20d ago
  • Senior Computer User Support Specialist

    Cayuse Holdings

    Support specialist job in Austin, TX

    **The Work** The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables. **Responsibilities** **Key Responsibilities** + Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices. + Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies. + Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. + Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance. + Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable. + Manage and prioritize the allocation of PC support technician workloads to ensure timely issue resolution and service quality. + Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. + Troubleshoot printer, computer, and peripheral incidents. + Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols. + Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service. + Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards. + Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services. + Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections. + Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + Associates degree in relevant field. + 6 years' experience in computer user support + Valid driver's license, travel may be required. + Experience supporting Windows 10, and MS Office 2013. + Experience using ServiceNow or a similar ticketing system. + Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) + COMPTIA Security Certification + Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. + Exceptional verbal and written communication skills. + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. + Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. + Must be self-motivated and able to work well independently as well as on a multi-functional team. + Ability to handle sensitive and confidential information appropriately **Desired Qualifications:** + 5 years Preferred Hands-on experience with Spring Boot Java Applications. + 5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later. + 5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum) + 5 years Preferred Hands-on experience with web applications developed for Cloud platform + 5 years Preferred Hands-on experience with CI/CD methodology + 5 years Preferred Hands-on development experience for mobile and tablet platforms **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Program Manager** **Working Conditions** + Professional hybrid office environment. + Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $20.00 - USD $32.00 /Hr. Submit a Referral (**************************************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103791_ **Category** _Information Technology_ **Position Type** _Full-Time Salary Exempt_ **Remote** _No_ **Clearance Required** _Secret_
    $20-32 hourly 27d ago
  • #IT Support Specialist (Entry-Level)

    Bonner Carrington Property Management

    Support specialist job in Austin, TX

    We are seeking a highly motivated and coachable Entry-Level IT Support Specialist who is looking to build a long-term career path in Information Technology. This role is perfect for someone eager to learn, grow, and gain hands-on experience across modern enterprise systems. As part of our IT team, you will work directly under the mentorship of the Director of IT, who will provide training, education, and real-world knowledge to support your career development. This position serves as the first point of contact for resolving technical issues, performing onsite installations, and supporting company-wide IT operations across our Texas portfolio. This is a hands-on role that requires someone comfortable working with tools, installing equipment, troubleshooting hardware/software, and traveling as needed. Key Responsibilities Helpdesk & Ticket Management \tServe as the first point of contact for incoming IT requests via Jira Service Desk. \tAccurately triage, resolve, document, or escalate tickets in a timely manner. \tDeliver excellent customer service and clear communication with end-users. Onsite Technical Support \tTravel to company properties statewide to provide hands-on technical support (mileage reimbursed). \tPerform standard hardware installations, including workstations, peripherals, access points, switches, and other IT equipment. \tUse basic tools to mount, install, configure, and troubleshoot devices. \tDiagnose and resolve onsite hardware, software, VoIP, and network issues. Systems Administration Support \tAssist with user account creation, email groups, license assignments, and permissions in Microsoft 365. \tConfigure, deploy, and manage Windows, mac OS, and iOS/iPadOS devices using Intune, JamfNOW, and Mosyle. \tSupport VoIP phone setup, line assignments, and device provisioning. Knowledge Management \tCreate, update, and maintain internal knowledge base documents in Jira Confluence. \tRecord troubleshooting steps, configurations, and standard procedures to support cross-team learning. Asset & Inventory Management \tTrack and manage IT assets including hardware, software, serial numbers, and lifecycle data. \tAssist with procurement, deployment, and organization of IT stock and equipment. Qualifications \t1+ year of IT support experience preferred (internships, helpdesk experience, or equivalent school projects accepted). \tBasic knowledge of Microsoft 365 administration tools. \tFamiliarity with Windows and mac OS troubleshooting. \tAbility to confidently use tools and perform installation/mounting of equipment. \tStrong problem-solving skills and ability to work independently. \tReliable personal vehicle with willingness to travel statewide as needed (mileage reimbursed). \tStrong interpersonal skills, with an emphasis on communication and customer service. Preferred Skills (Not Required) \tExperience with Intune, JamfNOW, or Mosyle device management. \tKnowledge of Jira Service Desk and Confluence. \tBasic understanding of networking concepts (routers, switches, Wi-Fi, cabling). \tExperience with VoIP systems and endpoint setups. Why Join Us? \tClear IT career path with hands-on mentorship directly from the Director of IT. \tExposure to a wide range of tools, systems, and enterprise technologies. \tOpportunities to grow into more advanced IT roles as skillset and division develops. \tTravel opportunities with mileage reimbursement. \tSupportive, team-oriented environment committed to your learning and professional development. Additional Information: We Elevate Communities to Enhance Lives At Bonner Carrington, we believe property management is more than maintaining buildings. It is about creating vibrant, welcoming homes where residents feel safe, valued, and deeply connected. We understand that seamless operations are the cornerstone of a thriving community, and this is why we dedicate ourselves to providing comprehensive operational support that empowers onsite teams to focus on what truly matters: delivering exceptional service and creating spaces that feel like home. We are passionate about the opportunity to collaborate with you, building communities that elevate lives and foster connection. Together, we can create something extraordinary. The Bonner Carrington Team $43,000.00 - $47,000.00 Annually
    $43k-47k yearly 28d ago
  • Part-Time Intake Specialist

    Zinda Law Group, PLLC 3.7company rating

    Support specialist job in Austin, TX

    Job DescriptionSalary: **Candidate must be available to work some evenings and weekends.* Our Mission Justice for All. Life Changing Results. Are you interested in gaining hands-on experience in the legal field? Join our dynamic team as a Personal Injury Intake Specialist and play a vital role in helping clients during challenging times. In this role, you will be the first point of contact for individuals seeking legal assistance, guiding them through the initial steps of their case and helping them get the representation they deserve. What Youll Do: Conduct phone-based client intake to gather details and assess case viability. Build rapport with potential clients and ensure a smooth onboarding process. Collaborate with our team to ensure accurate documentation and follow-ups. Gain valuable insights into how a personal injury law firm operates. What Were Looking For: Excellent communication and active listening skills. A compassionate, client-focused attitude. Strong organizational and multitasking abilities. Interest in law, legal studies, or related fields. Compensation & Benefits: Salary commensurate with experience Paid time off (20 days) Medical, vision & dental insurance (100% of Base medical plan covered by the firm) Simple IRA with up to 3% company match Opportunities for ongoing training and mentoring by our outstanding team Opportunities to advance and grow within the firm Our core principles are: Excellence Always We All Take Out the Trash Data-Driven Results We Outwork Our Opponents This role is ideal for those looking to kick-start their legal career or gain meaningful experience in a professional law firm setting. Apply today to be part of a team that makes a difference! To apply, please submit your resume and cover letter. We will be accepting applications on an ongoing basis until a candidate is selected for the position. Zinda Law Group is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected status as required by applicable law. By submitting this application, I understand Zinda Law Group may use review publicly available information about me in order to assess my suitability for employment.
    $25k-33k yearly est. 20d ago
  • Service Delivery Support Specialist

    City of Temple, Tx 3.5company rating

    Support specialist job in Temple, TX

    Service Delivery Specialist coordinates and supports solid waste operations, ensuring timely and accurate response to customer requests. The role includes tracking, documentation, and communication of service activities. The specialist researches and resolves service issues while analyzing trends to improve operational efficiency. Essential Duties and Responsibilities Monitors and manages customer service requests related to solid waste pickup, missed collections, container issues, and special services Coordinates with field crews and supervisors to ensure timely resolution of service requests Tracks service delivery performance and follows up on open or delayed requests Maintains customer accounts and records, including updates to service details and contact information Receives and processes customer payments via check or credit card Assists customers, internal and external, with general questions and service inquiries via email, in person, and on the phone Logs and updates service records and customer interactions in various systems Assists with special projects, reports, or assignments to improve service delivery and customer satisfaction Follows City policies, procedures, and safety guidelines Performs other duties as assigned Minimum Qualifications High school diploma or equivalent Three (3) years of customer service experience Two (2) years of office environment experience Demonstrated proficiency in typing and 10-key as determined by the department Preferred Qualifications One (1) year of municipal government experience
    $26k-45k yearly est. 2d ago
  • Learning Support Specialist II

    Texas A&M International University 4.0company rating

    Support specialist job in Austin, TX

    Job Title Learning Support Specialist II Agency Texas A&M International University Department ACE - Academic Support Proposed Minimum Salary Commensurate Job Type Staff Job Description The Learning Support Specialist II, under general supervision, works in close collaboration with faculty and staff to provide exceptional support services across learning spaces, with a particular emphasis on assisting in maximizing the effectiveness of a variety of learning systems. Serves as an advocate for the integration of innovative technology and the advancement of the efficiency and effectiveness of the learning environment. Essential Duties and Responsibilities * Works with students, faculty, and staff at various levels to troubleshoot and resolve end-user related support issues in the use of the Learning Management System (LMS) and other learning technologies. * Provides triage instructions using a variety of communications systems. * Assists in the testing of new applications and system configurations. * Assists in the research and development of new solutions to enrich and supplement instruction. * Maintains up to date expert knowledge and skills of evolving LMS features and procedures to include building/updating LMS documentation and video tutorials. This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned. Additional Responsibilities * Train and mentor Supplemental Instructors (SI) on key concepts that must be covered in each course. * Demonstrate academic best practices for specific subjects and assignments, including writing research papers, giving presentations, developing study habits, managing test anxieties, and organizing class notes. * Communicate closely with faculty and tutors on student issues and academic matters. * Identify and conduct targeted intervention for at-risk students. * Collect, track, and monitor data on student progress and generate regular reports for the deans. * Develop and distribute handouts and study notes for traditionally challenging courses. Minimum Requirements * Education - Bachelor's degree in a related field * Experience - Two years of related experience. Preferred Education and Experience * Advanced degree in the related field of support * Experience in tutoring, teaching, working with college students * Experience working with at-risk adults * Experience working with freshmen through senior * Experience in clinical practices for related majors Knowledge and Abilities Knowledge of: * Word processing, spreadsheet, and database applications. Ability to: * Multitask and work cooperatively with others. * Excellent customer service and time management skills. * Strong verbal and written communication skills. * Strong interpersonal and organizational skills. * Present information clearly and concisely. * Work independently and as part of a team. Preferred Knowledge and Abilities Knowledge of: * Instructional best practices and assessment of learning outcomes * Skilled data collection and analysis * Strong communication with professors and staff * Strong leadership dispositions in monitoring SI leaders Licensing / Professional Certification - None. Physical Requirements - None. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervision of Others This position generally does not supervise employees. Other Requirements * Work beyond normal office hours and/or work on weekends. * Position requires on campus, face-to-face interactions. * Position requires maintaining a regular schedule of attendance on campus and in the workplace. Salary: $19.06/hourly INSTRUCTIONS TO APPLICANT: During the application process you have only one opportunity to enter the requested information, upload documents and Submit the application. You will not be able to make changes or add additional documents once you "Submit" the application materials. The software does not allow you to "Save" your application and return to complete the process at a later time. The page "My Experience" has an area provided under Resume/CV to drop or upload files. Be sure to include: * Resume * Cover Letter * 3 -5 professional references and their full contact information * Unofficial transcripts All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.
    $19.1 hourly Auto-Apply 11d ago
  • Application Specialist

    Emerson 4.5company rating

    Support specialist job in Austin, TX

    The best NI Field Application Engineers effectively balance their time between face-to-face interactions with target customers, technical activities, and providing insight and feedback as the voice of the customer. Field Application Engineers serve as highly trusted technical consultants in the Aerospace, Defense & Government (ADG) Industry, allowing them to influence the technical direction of target accounts to ensure mutual customer and long-term NI success. They inspire internal NI and customer stakeholders to action through leading and coordinating technical strategy and activities that achieve co-authored technical objectives for top accounts. They stay in tune with industry trends and the NI technology roadmap to recommend approaches for customers' current and future technical needs. This position is compensated by 80% base salary and 20% variable pay based on achievement of key sales objectives and account revenue. Quick Summary NI Field Applications Engineers spend most of their time: Building key technical relationships at top accounts by demonstrating great technical credibility that increases customer technical confidence in NI Understanding and assisting in creation of customer technical requirements Providing recommendations on software and hardware architectures while helping customers understand the test system development process to ensure success Collaborating with NI Account Managers as part of an account team to lead development and execution of the account technical strategy which provides better insight to the overall account strategy and opportunity pipeline Coordinating with and informing internal stakeholders to execute on account technical initiatives and provide feedback to increase account success Leveraging industry, application area, and account knowledge to uncover and influence customer future technical needs and challenges thereby generating further technical demand for NI products, services, and support Key Performance Objectives Achievement of key sales objectives for assigned account(s) tied to generating technical demand, account strategy success, and account(s) annual quota attainment Understanding target customers' business drivers to generate technical demand by collaborating with customers to understand primary business initiatives and direction. Demonstrating a customer-focus mentality through understanding the customer's known and unknown technical challenges while providing technical guidance that leverages the strengths of the NI platform. A new FAE will learn and align on current challenges and approaches in the first 3 months and be a significant driver for current and future approaches by the end of the first year Establishing a cadence and healthy rapport with the NI Account team driving account technical strategy by actively contributing to overall account strategies, assisting with incorporating them into an account plan, executing on customer technical engagements in both pre- and post-sales capacities, coordinating with other technical resources and R&D as additional technical expertise is needed. Within the first 6 months, establish account technical objectives and activities plan with key measures, aligning technical activities with overall account plan enabling you to self-direct your activities to achieve key support objectives and understanding the FAE role in joint engagements with the account team Developing strong customer relationships to become a technical trusted advisor by developing a strong technical presence within the account(s) by visiting key technical contacts weekly and building contacts at multiple levels within the account organization. Contacting and/or meeting with existing customers to evaluate open engagements and anticipate future needs. After 12 months clients should view a new FAE as a trusted technical advisor on industry trends and NI platforms. Developing and applying industry, application, and NI platform knowledge thereby demonstrating technical expertise in NI software and hardware platforms for your account(s). Developing familiarity with 3rd party and competitors' products to understand NI platform's differentiation. Advise customers on the latest industry trends and recommend and implement NI platforms to enable customer success. By the end of the first year, a new FAE is expected to have taken all relevant NI hardware classes and achieved Certified LabVIEW Developer (CLD) and Certified TestStand (CTD) certifications. Providing customer feedback and industry insight influencing NI technical direction by being the voice of the customer for top accounts in ADG technologies. Sharing knowledge on customer and industry expectations and current experience with the NI platform to the ADG Business Unit (BU) and Product Planning to assist with evolving the NI platform, shaping NI's ADG go-to-market approach, and influencing NI product roadmaps. By the end of the first year, a new FAE will gain sufficient account and industry acumen to provide tangible and valued insight and feedback to key BU and Product Planning stakeholders. Basic Qualifications BS degree in STEM (Science, Technology, Engineering or Mathematics) 5 years of Test and Measurement industry experience 3 years of software programming experience Authorized to work in the United States without sponsorship now and in the future Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Our Culture & Commitment to You At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
    $76k-104k yearly est. Auto-Apply 13d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time

    Us Navy 4.0company rating

    Support specialist job in Austin, TX

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $64k-89k yearly est. 8d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Support specialist job in Killeen, TX

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $34k-46k yearly est. 4h ago
  • Program Specialist I (TAMIU CAMP Grant)

    Texas A&M International University 4.0company rating

    Support specialist job in Austin, TX

    Job Title Program Specialist I (TAMIU CAMP Grant) Agency Texas A&M International University Department Outreach and PreCollege Programs (CAMP) Proposed Minimum Salary $17.54 hourly Job Type Staff Job Description The Program Specialist I, under general supervision, performs entry-level specialist duties for a department, college, or division. Essential Duties and Responsibilities * Assists in planning, developing, implementing, coordinating, and monitoring programs and services. * Plans and develops specialized programs such as conferences, seminars, lectures, meetings, and workshops to facilitate program goals. * Coordinates specialized program communications and marketing materials. * Assists in the development of policies and procedures. Assists in the preparation and maintenance of budgets, special reports, and other documents. * Attends meetings and conferences to discuss the progress of assigned programs. This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned. Additional Responsibilities * Assist the Program Director in meeting TAMIU CAMP Goals and Objectives. * Provide support to the TAMIU CAMP Program. * Assist in planning, developing, implementing, coordinating, and monitoring program services for TAMIU CAMP. * Collaborate with various TAMIU Departments for student programming. Minimum Requirements * Education - Bachelor's degree in applicable field. * Experience - No experience required. Preferred Education and Experience * Experience working with students from migrant or seasonal farm worker families. * Experience in management, administrative, advising, or counseling in educational setting. * Bilingual (English/ Spanish) skills. Knowledge and Abilities Knowledge of: * Word processing and spreadsheet applications. Ability to: * Multitask and work cooperatively with others. * Excellent verbal and written communication skills. * Strong interpersonal, organizational, and customer service skills. * Maintains attention to detail and utilizes sound judgment. Preferred Knowledge and Abilities * Knowledge of webpage development and maintenance Licensing / Professional Certification - None. Physical Requirements - None. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervision of Others * This position does not supervise employees. Other Requirements * This position is a grant funded position and subject to end June 30, 2029. * Evening and weekend work may occasionally be required. * Position requires on campus, face-to-face interactions. * Position requires maintaining a regular schedule of attendance on campus and in the workplace. * Occasional travel may be required. Salary: $17.54/hourly INSTRUCTIONS TO APPLICANT: During the application process you have only one opportunity to enter the requested information, upload documents and Submit the application. You will not be able to make changes or add additional documents once you "Submit" the application materials. The software does not allow you to "Save" your application and return to complete the process at a later time. The page "My Experience" has an area provided under Resume/CV to drop or upload files. Be sure to include: * Resume * Cover Letter * 3 -5 professional references and their full contact information * Unofficial transcripts All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.
    $17.5 hourly Auto-Apply 60d+ ago

Learn more about support specialist jobs

How much does a support specialist earn in Pflugerville, TX?

The average support specialist in Pflugerville, TX earns between $27,000 and $73,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.

Average support specialist salary in Pflugerville, TX

$45,000

What are the biggest employers of Support Specialists in Pflugerville, TX?

The biggest employers of Support Specialists in Pflugerville, TX are:
  1. Department of Homeland Security
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