Support specialist jobs in Portland, ME - 259 jobs
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Computer Systems Quality Specialist, Level 3
Lonza
Support specialist job in Eliot, ME
The Computer Systems Validation (CSV) Specialist, Level 3
Location: Portsmouth, NH. Relocation assistance is available for eligible candidates and their families.
The Computer Systems Validation (CSV) Specialist, Level 3 helps to lead team members to assess new and changing computer systems to ensure compliance with company policies, procedures and industry guidance. The CSV Specialist will risk assess systems, review change requests and test scripts, draft protocols and initiate and review GMP documentation revisions. This position also provides guidance to junior team members and will be involved as the QA CSV representative during small and large-scale projects.
What you will get
A collaborative and inclusive work environment.
Opportunities for career growth and development.
Access to cutting-edge technologies and tools.
Competitive compensation and benefits package.
Supportive leadership and mentoring.
Commitment to ethical and sustainable practices.
Access to our full list of global benefits: **************************************
What you will do
Perform all aspects of QMS process' - Change Control, Deviations, CAPAs.
Execute all responsibilities as CSV project lead for simple projects.
Oversee/perform all CSV qualification activities for DeltaV and Syncade systems.
Perform Validation Maintenance of computerized systems.
Review/Revise CSV SOPs.
Perform review of Engineering documents (P&IDs, SOPs, Specifications, Submittals, etc..)
Assist with audits and inspections.
What we are looking for
Bachelor's degree in computer science, engineering, or related field.
At least 5+ years of experience in automation or system validation.
2+ years with Programmable Logic Controllers (PLC), Controls Automation, Process Control Systems, SCADA Systems, Distributed Controls Systems (DCS), Building Alarm Systems (BAS), Building Management Systems (BMS), Manufacturing Execution Systems (MES) required, DeltaV is preferred.
Experience leading projects and managing CAPAs and deviations.
Background in biotech, pharma, or medical device industry.
Strong attention to detail and ability to meet deadlines.
Ability to work independently and on-site in Portsmouth NH.
About Lonza
At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values-Collaboration, Accountability, Excellence, Passion, and Integrity-reflect who we are and how we work together. Everyone's ideas, big or small, have the potential to improve millions of lives, and that's the kind of work we want you to be part of.
Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. If you're ready to help turn our customers' breakthrough ideas into viable therapies, we look forward to welcoming you on board.
Ready to shape the future of life sciences? Apply now.
$60k-84k yearly est. 2d ago
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Computer Field Tech Position- Portland ME
BC Tech Pro 4.2
Support specialist job in Portland, ME
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 6d ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Support specialist job in Portland, ME
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$40k-55k yearly est. 60d+ ago
Intake Specialist for Behavioral Health Team (Referral Navigator)
Alternative Wellness Services Inc.
Support specialist job in Portland, ME
Description: Connect. Collaborate. Grow.Be the First Step in Someones Recovery
Are you an energetic and empathetic individual who thrives in a dynamic environment? You know that for a client, the hardest step is often the first one. As a Referral Navigator at Alternative Wellness Services (AWS), you make that step easier.
This role sits at the perfect intersection of Clinical Compassion and Administrative Excellence. It is more than a typical admin role; you are the heart of the clients care journey. It is the ideal position for a Case Manager or Intake Specialist looking to transition into a focused, office-based environment where your assessment skills are valued every single day.
Join the "Hub" That Keeps Us Moving
As a member of our Access Team, you are the conductor of our care services. You will coordinate the flow between BHH, Outpatient Counseling, and DEEP, ensuring every client gets to the right destination. Based in Portland (with occasional visits to our Biddeford office), we need someone ready to take ownership of this process. If you take pride in being the "gateway" to recovery, this is for you. Your days will blend three key areas:
1. The Compassionate Provider
First Impressions: Serve as the vital link for new clients, using your background to screen calls and offer empathetic guidance.
Clinical Assessment: Conduct thorough Behavioral Health Home (BHH) assessments and determine eligibility.
Empowerment: Help clients make informed decisions about their care options with a supportive, client-centered approach.
2. The Administrative Pro
Workflow Master: Take ownership of the detailsseamlessly coordinating with our insurance verification team, completing documentation, and managing the intake flow.
Client Experience Ambassador: Perform reception duties that contribute to a welcoming, organized, and efficient office environment.
Organization: Utilize excellent time-management skills to prioritize tasks and maintain accurate records in a fast-paced setting.
3. The Connector
Collaboration: Bridge the gap between internal clinical teams and external community partners that refer to our agency.
Coordination: Provide seamless transitional care, collaborating with interagency departments to ensure no client falls through the cracks.
We Take Care of Our Own
At AWS, we know that burnout is real in our industry. We fight it by investing in YOU so you can provide exceptional care to THEM.
Recognition: A culture where you are heard and celebrated through peer recognition platforms and regular agency gatherings.
Growth: We offer the ability to grow within our agency, support educational opportunities and offer a Tuition Reimbursement Program so you never stop learning.
? Extraordinary Benefits: We demonstrate our appreciation with unique perksincluding our annual "Employee of the Year" Free Trip to Florida + Extra Week of PTO!
Generous Benefits: A robust package featuring a FREE health insurance option, competitive hourly pay, and generous paid time off.
What We Are Looking For
Education: Associates or Bachelors degree (preferred).
Certification: MHRTC certification (or eligibility).
Experience: Previous intake or administrative experience in a mental health setting is highly desired.
The Mindset: A mix of organizational strength ("Type A") and a genuine desire to help others ("Type B").
Ready to Connect, Collaborate, and Grow? Don't just find a jobfind a community. Apply today to schedule a conversation with our team! We value your time. To ensure your financial needs align with our pay grades, please include your salary requirements when applying.
Requirements:
High school diploma or equivalent with 1-3 years of experience in the social service field required. A.S. degree in a related field preferred.
MHRTC required or applicant must apply and be eligible to receive it prior to start date.
1-2 years of experience in a social service program.
Essential customer service skills, including empathic listening, needs assessment, program matching, and effective referral to both internal and external services.
Proficiency in managing information with accuracy in data entry, verification, and retrieval from various sources.
Preferred skills include moderate typing speed with accuracy, proficiency in G-Suite, experience with Electronic Health Records (EHR), and adeptness in using internet tools for research and communication.
Ability to multitask across multiple computer programs while engaging with clients via phone or in person.
For contracts with Rider D: Must pass criminal background, child protective service, and sex offender checks.
Must not be listed on state or federal suspension and debarment lists.
Driving may be necessary for meetings and training but is not a primary job duty.
PIcb6b3c3bf82e-31181-39420358
$31k-44k yearly est. 7d ago
Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time
Us Navy 4.0
Support specialist job in Portland, ME
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
$53k-73k yearly est. 7d ago
Student Support Specialist
Connections for Kids 3.4
Support specialist job in South Portland, ME
REQUIRES AT LEAST 90 COLLEGE CREDITS! Welcome to Connections for Kids! Connections for Kids is one of Maine's leading mental health agencies and for 26 years has been making a difference in the lives of children and families! Openings: * Student SupportSpecialist
Locations: South Portland, Maine
Compensation:
* Student SupportSpecialist: Up to $24/hr!
Schedule: Monday-Friday, School Day Hours!
Description:
Portland Kids' Academy is a private special education school that blends behavioral support services with education for 10 students who have a mental health diagnosis that includes conduct disorders, anxiety and PTSD. As a Student SupportSpecialist (Behavioral Health Professional / BHP) for Connections for Kids you'll work alongside teachers, licensed clinicians and other school personnel to provide instructional support and teach behavioral management skills for our small group of students. This is a full time, school year position with time off for school vacation weeks and includes a 6 week summer program between July and August.
QUALIFICATIONS:
* At least 90 college credits (3 years of college) REQUIRED.
* Have a valid drivers license with proof of auto insurance
* Are a positive person with a strong work ethic
BENEFITS (Full -time) :
* Medical,
* Dental,
* Vision,
* Relaxed and casual work environment,
* Convenient school hours, Monday through Friday,
* Company issued Chromebook,
* Tuition reimbursement,
* Participation in the Public Service Student Loan Forgiveness Program,
* Discounted pet insurance,
* Discounts to a host of local businesses including an 18% discount for Verizon,
* A 403b plan with matched contributions after a year of employment,
* Short-term disability coverage,
* Complimentary long-term disability coverage and life insurance at no cost,
* Paid BHP certification, Safety Care training and First Aid/CPR!
* 34 paid days off in your first year and increases the longer you're with our team!
Connections for Kids is an Equal Opportunity Employer!
Job Type: Part-time
Pay: Up to $24.00 per hour
Benefits:
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Referral program
* Tuition reimbursement
* Vision insurance
Work Location: In person
$24 hourly 8d ago
Living Skills Specialist
Shalom House, Inc. 4.2
Support specialist job in Portland, ME
Join Our Dynamic Team as a Living Skills Specialist!
Shalom House, Inc. is the largest provider of community residential programs and housing for adults with severe and persistent mental illness in Maine. We are looking for a dedicated and compassionate Living Skills Specialist (LSS) to join our team and help make a positive impact in the lives of our clients.
As a Living Skills Specialist, you will be responsible for managing the treatment plan of assigned clients, coordinating their appointments, and ensuring seamless communication with external providers and team members. You'll play an essential role in overseeing the care of individuals, guiding them toward successful outcomes while maintaining organized records. This position requires strong communication skills, flexibility, attention to detail, and the ability to advocate for clients' needs.
The ideal candidate will also be confident in collaborating with the Program Manager and Assistant Program Manager, and may occasionally perform their duties in their absence, such as ordering medications, scheduling appointments, and managing staff tasks. You will be entrusted with delegating responsibilities to ensure smooth operations within the program.
Key Responsibilities:
Manage client charts, treatment plans, and appointments.
Coordinate care with outside providers and team members.
Ensure smooth program operations, delegating tasks as needed.
Advocate for clients' needs and provide necessary support.
Work alongside the Program Manager and Assistant Program Manager.
Salary:
Competitive starting pay at $25.25/hour. (If you have an MHRT1, starting pay is $25.75/hour.)
Benefits:
401(k) with employer match after 1 year
Dental insurance
Flexible spending account
Health insurance
Short term and Long Term Disability
Life insurance
Paid time off
Vision insurance
Qualifications:
Bachelor's degree in social work or a related field with at least one year of successful community-based mental health work, preferably with individuals experiencing severe mental illness. OR
Strong documentation skills
Must complete Mental Health Rehabilitation Technician I coursework within 12 months of employment.
1-2 years of experience working with adults with mental illness in a residential setting is required.
Must have a valid Maine driver's license and a satisfactory driving history.
Public Health Considerations:
Annual flu shot or medical exemption required.
Must be up to date on MMR, Varicella, and Hepatitis B vaccinations unless cleared by a medical professional (we'll guide you through the process).
How to Apply: To be considered for this exciting opportunity, please apply through our official application process. No phone calls or walk-ins, please.
Shalom House, Inc. is an Equal Opportunity Employer.
$25.3-25.8 hourly Auto-Apply 36d ago
Trade Operations Senior Support Specialist
TD Bank 4.5
Support specialist job in Portland, ME
Hours: 40 Pay Details: $86,840 - $139,360 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
TD Wealth
Job Description:
The Trade Operations Senior SupportSpecialist is responsible for the strategic and operational oversight of the trading desk, ensuring adherence to regulatory requirements, risk management practices, and timely execution of trading activities. This leadership role serves as a key point of escalation and governance, maintaining rigorous standards of compliance and operational excellence.
Depth & Scope:
* Provides oversight of trading rules and system configurations in the Pershing Platform to ensure accurate and compliant trade processing
* Manages and oversees regulatory reporting requirements, including but not limited to CAT, CAIS, TRACE, and other mandated reporting obligations.
* Ensures adequate staffing levels and resource allocation to handle live trading orders efficiently and meet service level standards
* Supervises and participates in the review and release of flagged live orders, acting as a dual control for higher-risk transactions to mitigate operational and market risk
* Reviews and grants approvals for trade exceptions and non-standard transactions
* Maintains oversight of key risk metrics and escalate issues as necessary to senior management
* Leads the development, maintenance, and enhancement of policies, procedures, and desk-level controls to comply with regulatory and firm requirements
* Acts as the regulatory change management lead, assessing and implementing required changes to processes, systems, and reporting in response to new or amended regulations
* Partners with Compliance, Risk, Technology, and other business units to ensure trading activities align with internal standards and external regulatory expectations
* Provides guidance, training, and mentorship to trading support staff to promote a culture of risk awareness and operational excellence
* Assists in identifying, investigating and resolving trade errors by coordinating with advisors and support teams, helping to minimize financial exposure and prevent reoccurrence
Education & Experience:
* An undergraduate degree in a relevant field is preferred however candidates with significant directly related professional experience will also be considered.
* 5+ years industry experience
* Series 7 and 24
OCC:
* This position is with a FINRA member, broker and/or dealer and is subject to the requirements of FINRA and Securities Laws. May (or may not) be a registered position under FINRA.
* Must be eligible for employment under standards established by FINRA. Subject to the investigation and verification requirements of FINRA Rule 3110(e), including: the Firm's obligation to investigate the good character, business reputation, qualifications and experience of an applicant for registration before applying to register the applicant with FINRA and filing the applicant's Form U4 with the CRD, and before representing on the applicant's Form U4 that it has conducted this investigation and verified the accuracy and completeness of the information contained in the applicant's Form U4; and the Firm's obligation to verify the accuracy and completeness of the information contained on the applicant's Form U4, no later than 30 calendar days after the Form U4 is filed with FINRA.
* Satisfactory results on a criminal background check, credit report check, civil litigation search, and regulatory agency or self-regulatory organization enforcement action search, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority or self-regulatory organization, are required by federal law for this position.
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
* Domestic Travel - Occasional
* International Travel - Never
* Performing sedentary work - Continuous
* Performing multiple tasks - Continuous
* Operating standard office equipment - Continuous
* Responding quickly to sounds - Occasional
* Sitting - Continuous
* Standing - Occasional
* Walking - Occasional
* Moving safely in confined spaces - Occasional
* Lifting/Carrying (under 25 lbs.) - Occasional
* Lifting/Carrying (over 25 lbs.) - Occasional
* Squatting - Occasional
* Bending - Occasional
* Kneeling - Occasional
* Crawling - Never
* Climbing - Never
* Reaching overhead - Occasional
* Reaching forward - Occasional
* Pushing - Never
* Pulling - Never
* Twisting - Never
* Concentrating for long periods of time - Continuous
* Applying common sense to deal with problems involving standardized situations - Continuous
* Reading, writing and comprehending instructions - Continuous
* Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
$86.8k-139.4k yearly Auto-Apply 11d ago
Member Support Specialist
Sun Life Financial 4.6
Support specialist job in Portland, ME
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.
Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.
Job Description:
The opportunity:
Member SupportSpecialists are the face to Sun Life's external clients. The position is accountable for the intake of all telephone calls and inquiries from claimants and policyholders as well as Sun Life's internal claims professionals and Client Relationship Executives. Individuals in this role uphold our commitment to providing the highest level of customer service standards in order to ensure our clients complete satisfaction.
How you will contribute:
* Will act as the primary contact for our Members and be responsible for answering Customer inquiries and identifying solutions to any problems during peak times as needed.
* Support and take ownership of member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up.
* Inquiries will focus on aspects of the client's group benefits plan. Topics will include details about their eligibility, coverage and claims.
* Effectively listen to members and determine the best course of action. Most calls are resolved through well documented processes.
* Empathetically assist the member through the claims process.
* Provide feedback received from clients, or from your own observations, to identify and drive business changes needed to create an improved client experience.
* Achieve productivity, scheduled adherence and quality assurance expectations as well as exude leadership competencies that contribute to a successful team environment.
* When not supporting Customer Calls, responsibilities will also include administrative duties which facilitate new claim set up, and management of existing claims within Claim Shared Services
* Review STD, LTD, Life, Life Waiver of Premium, Absence Documents
* Manage Special Handling Process using instructions which vary for each group
* Provide input and recommendations and analysis to management on business process
* Emphasize Continuous Improvement, either enhancing the client experience or creating an efficiency.
* Assignment of tasks to the appropriate area based on various criteria
* Ability to identify complex diagnosis and handle accordingly
* Able to meet production goals each day, based on work assigned
* Ability to maintain a high level of accuracy when handing assigned work
* Respond to all emails, both internal and external, within the required timeframe
* May assist in special project work or other duties as defined by the needs of the business
* Requires working knowledge of claim processing procedures and system applications
* Requires critical thinking skills, high accuracy, quality work products, ability to multi-task and maintain a high production of pace and focus
* Must possess appropriate verbal communication skills to address various departments and clients
* Effective judgement to use both categories of skills when applicable, as outlined above, to enhance or expedite the client experience
What you will bring with you:
* Representatives must act with a sense of urgency by being responsive and resolving service issues as quickly as possible
* Flexibility in being able to shift between different responsibilities throughout the day, or based on the task at hand
* Ability to identify trends based on customer feedback or self-observations in order to drive an improved customer experience
* The ability to actively listen to customers, paying attention to their needs, frustrations and suggestions is critical
* Manage stressful situations with composed behavior demonstrating empathy and understanding
* Demonstrated aptitude in problem solving and thinking "outside the box"
* Possess the capability to work effectively in a fast paced environment that demands high energy and passion for customer service
* Commitment is required to be flexible, adaptable and motivated to pitch in and support the team's work at all times
* Proven record of providing strong and effective customer service
* Ambition to continuously learn and develop professionally through feedback and coaching
* Solid systems and technology skills
* Strong verbal and written communication skills
* Proficiency with Windows and Microsoft Applications
* Ability to work in a fast pace, high volume and deadline driven environment
* Strong working both independently and as part of a team
* Bachelor's degree or equivalent work experience preferred
Salary Range: $40,600 - $54,800
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.
Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!
We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.
Life is brighter when you work at Sun Life
At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.
We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
We do not require or administer lie detector tests as a condition of employment or continued employment.
Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Category:
Claims - Life & Disability
Posting End Date:
01/02/2026
$40.6k-54.8k yearly Auto-Apply 3d ago
Computer Security Systems Maintenance Technician- Portland ME
Sentrillion 4.2
Support specialist job in Portland, ME
Join Sentrillion and play a critical role in enhancing computer security systems through cutting-edge computer security systems in PortlandME regional area. This position offers an exciting opportunity to work on innovative projects that directly impact security landscapes. You will collaborate with talented professionals who share a commitment to excellence and integrity, fostering an environment where your skills and ideas will thrive.
Embrace the chance to push boundaries in technology while contributing to high-performance outcomes that ensure the safety and security of our nation. This is your opportunity to make a meaningful difference in a forward-thinking company that values customer focus and professional growth. Apply today and be part of something greater!
Sentrillion: Our Story - Let us introduce ourselves Cntrl-click-
Here
For nearly a quarter of a century, we have been helping secure America's borders and safeguard national assets through integrated technology solutions. We develop strategies and implement solutions that increase safety and security, save time, decrease cost, and improve outcomes. We are also committed to being a good corporate citizen and helping improve the communities in which we live and work by partnering with community organizations and volunteering. A right-sized organization, we are big enough to protect the perimeter of the country, yet small enough to rapidly respond to customer needs.
What it's like to be a Computer Security Systems Technician
As a Computer Security Systems Technician at Sentrillion you can expect a dynamic daily routine centered on ensuring the seamless deployment of cutting-edge security solutions. Your day will begin with reviewing project plans and schedules, followed by collaborating with team members to assess installation requirements. You'll be responsible for executing system installations, configuring software, and conducting thorough testing to guarantee optimal functionality. Regular troubleshooting and maintenance activities will be essential, including responding to customer inquiries effectively. Full benefits package available which includes health insurance, dental and vision coverage, life insurance options, accidental death, and dismemberment insurance, long and short-term life insurance, health care flexible spending account, dependent care flexible spending account, 401(k) plan, education reimbursement, training and certificate reimbursement and paid vacation, holiday, jury duty, bereavement, and military leave.
Additionally, you will participate in ongoing training sessions to stay up-to-date with the latest technologies and industry best practices. Communication with both internal teams and external stakeholders will be key, as you'll provide regular updates on project status and address any challenges encountered during installations. This role will enhance your skill set while contributing to critical national security efforts.
What we're looking for in a Computer Security Systems technician
To excel at this position with Sentrillion you will need a robust set of skills. Strong problem-solving abilities are crucial, as you will frequently encounter challenges that require innovative solutions. A solid understanding of computer networking concepts will be essential for effective system installations and configurations.
Additionally, attention to detail is paramount to ensure that installations meet security specifications and operational requirements. Effective communication skills will aid in collaborating with team members and addressing customer inquiries, while project management skills will help in organizing tasks and adhering to deadlines. A willingness to learn and adapt is vital in an ever-evolving security landscape, as well as a commitment to maintaining the highest standards of integrity and excellence.
Combining these skills will enable you to contribute significantly to Sentrillion's mission of enhancing national security.
Connect with our team today!
So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!
Sentrillion is an EEO Employer / Protected Vet / Disabled
$51k-68k yearly est. 60d+ ago
Associate Automation & Manufacturing Execution Systems (MES) Support Specialist
Capsugel Holdings Us 4.6
Support specialist job in Portsmouth, NH
Associate Automation & Manufacturing (MES) SupportSpecialist
The Associate Automation & MES SupportSpecialist will focus on supporting internal customers who use Syncade and DeltaV. This role is also responsible for assisting in performing tasks associated with the creation, maintenance, and upkeep of the Syncade and DeltaV Systems.
*** Shift Schedule: The shift schedule is from 6pm-6am on a rotating schedule each week ***
What you will get:
Competitive salary and comprehensive benefits package.
Opportunities for career growth and development.
Supportive and inclusive work environment.
Access to cutting-edge technology and tools.
Flexible work schedule with rotating shifts.
Collaboration with experienced professionals.
Comprehensive medical, dental, and vision insurance.
Access to our full list of global benefits: **************************************
What you will do:
Troubleshoot Syncade and DeltaV systems to resolve issues.
Support floor activities to ensure successful process completion.
Collaborate with supervisors to update logic and batch records.
Assist production via Helpdesk with technical support.
Perform testing and validation for system changes.
Manage user accounts and system maintenance tasks.
Analyze material data from SAP and integrate into systems.
What we are looking for:
Associate's Degree in science-related discipline, Bachelor's Degree is preferred or Equivalent Experience.
1+ years of experience in biotech or related environment.
Basic knowledge of Controls and MES software.
Strong written and verbal communication skills.
Ability to work effectively in teams and independently.
Analytical thinking and problem-solving abilities.
Willingness to learn and adapt in a dynamic setting.
At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone's ideas, big or small, have the potential to improve millions of lives, and that's the kind of work we want you to be part of.
Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. If you're ready to help turn our customers' breakthrough ideas into viable therapies, we look forward to welcoming you on board.
Ready to shape the future of life sciences? Apply now.
$53k-83k yearly est. Auto-Apply 15d ago
Youth Peer Support Specialist
Community Care Me 4.0
Support specialist job in Portland, ME
The PSS provides peer support services in accordance with the Peer Connect curriculum across all settings preferred by the youth including agency offices, youth's homes, and community-based settings.
ESSENTIAL JOB FUNCTIONS:
1. Attend Peer Connect training to become Maine Peer Connect certified within the timeline
set by the agency, in addition to annually attending Peer Connect Learning Collaborative
components to maintain Maine certification and all additional agency training.
2. Demonstrate an understanding of the core competencies established by the Federal
Substance Abuse and Mental Health Services Administration.
3. Provide one-on-one peer support services to youth utilizing the Peer Connect curriculum,
allowing the youth to select the location and setting in which they are most comfortable.
4. Travel to various areas across the region to deliver one-on-one peer support services to
youth, including the most rural areas.
5. Link youth with resources as needed, including assisting youth with referrals and in
accessing services as requested by the youth.
6. Maintain office hours during times of peer support drop-in hours as scheduled in various
office locations across the region.
7. Work as a member of the YPSSN team in facilitating workshops and coordinating
speakers/educational opportunities.
8. Upon case assignment, attempt first contact by the end of business day, documenting all
attempted contact efforts within 24 hours.
9. Document all one-on-one contacts with youth within 24 hours.
10. Document all YPSSN activities including, but not limited to, groups, workshops, and
educational activities on the tracking tool.
11. Assist as needed in disseminating youth surveys upon request.
12. Participate in agency meetings as requested, including individual and group supervisions.
13. Support youth in pursuing their educational/vocational goals, including linking them with
an MV Liaison and/or employment assistance agency as appropriate.
14. Other tasks as assigned by the supervisor.
EDUCATION, EXPERIENCE AND CERTIFICATES
Peer SupportSpecialists must be between the ages of 18-26 and have lived experience with
Severe Emotional Disturbance or Severe Mental Illness. Valid State of Maine Driver's license
and a registered, insured vehicle required.
Must be able to pass background checks including DMV, CPS, APS, and Criminal checks.
$27k-33k yearly est. 60d+ ago
PSS- Personal Support Specialist
Benchmark Senior Living 4.1
Support specialist job in Yarmouth, ME
Connect with your calling! Join, stay, and grow with Benchmark. Bay Square at Yarmouth is looking for a compassionate PSS to join our team! As a Personal SupportSpecialist, your main role will be to deliver care to our residents within a warm, comfortable, and home-like environment.
All Shifts Available!
$19.50-20.75/HR
PSS Duties & Responsibilities:
Assisting residents with activities of daily living, such as bathing, dressing, grooming, and toileting
Documenting care provided and reporting any changes in resident health or behavior to appropriate staff.
Engaging residents in meaningful activities and providing emotional support.
Utilizing customer service skills to ensure that residents receive exceptional and meaningful care.
Other duties as needed.
Requirements:
Valid CNA/HHA/LNA/PSS license required
Prior experience in a skilled nursing or assisted living community is preferred but not required
Previous experience working with people with dementia is desired
As a community associate at Benchmark, you will have access to a variety of benefits including, but not limited to, the following:
8 holidays & 3 floating holidays
Discounted Meal Program
Paid Training & Company-provided Uniforms
Associate Referral Bonus Program
Physical & Mental Health Wellness Programs
401k Retirement Plan with Company Match*
Medical, Vision & Dental Benefits*
Tuition Reimbursement Program*
Vacation and Health & Wellness Paid Time Off*
* Eligibility may vary by employment status
$19.5-20.8 hourly 23d ago
Associate Automation & Manufacturing Execution Systems (MES) Support Specialist
Lonza, Inc.
Support specialist job in Portsmouth, NH
Associate Automation & Manufacturing (MES) SupportSpecialist The Associate Automation & MES SupportSpecialist will focus on supporting internal customers who use Syncade and DeltaV. This role is also responsible for assisting in performing tasks associated with the creation, maintenance, and upkeep of the Syncade and DeltaV Systems.
* Shift Schedule: The shift schedule is from 6pm-6am on a rotating schedule each week *
What you will get:
* Competitive salary and comprehensive benefits package.
* Opportunities for career growth and development.
* Supportive and inclusive work environment.
* Access to cutting-edge technology and tools.
* Flexible work schedule with rotating shifts.
* Collaboration with experienced professionals.
* Comprehensive medical, dental, and vision insurance.
Access to our full list of global benefits: **************************************
What you will do:
* Troubleshoot Syncade and DeltaV systems to resolve issues.
* Support floor activities to ensure successful process completion.
* Collaborate with supervisors to update logic and batch records.
* Assist production via Helpdesk with technical support.
* Perform testing and validation for system changes.
* Manage user accounts and system maintenance tasks.
* Analyze material data from SAP and integrate into systems.
What we are looking for:
* Associate's Degree in science-related discipline, Bachelor's Degree is preferred or Equivalent Experience.
* 1+ years of experience in biotech or related environment.
* Basic knowledge of Controls and MES software.
* Strong written and verbal communication skills.
* Ability to work effectively in teams and independently.
* Analytical thinking and problem-solving abilities.
* Willingness to learn and adapt in a dynamic setting.
At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone's ideas, big or small, have the potential to improve millions of lives, and that's the kind of work we want you to be part of.
Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. If you're ready to help turn our customers' breakthrough ideas into viable therapies, we look forward to welcoming you on board.
Ready to shape the future of life sciences? Apply now.
$45k-68k yearly est. Auto-Apply 14d ago
Healthy Living Specialist
Boothbay Region YMCA 3.6
Support specialist job in Boothbay Harbor, ME
For over 65 years, the Boothbay Region YMCA has been dedicated to improving the quality of life for all. There is not a more exciting, cause-driven organization to belong to, raise a family in, work or volunteer for, or donate. Our connections to our community hold us together, offer support, and give us an important sense of belonging. The Boothbay Region YMCA, with an operating budget of $2.4M and nearly 100 staff, is a thriving non-profit organization serving more than 3,200 members and program participants with a range of activities. Emphasizing the four core character development values of caring, honesty, respect, and responsibility, we are committed to strengthening our communities by nurturing the potential of kids, promoting healthy living, and fostering a sense of social responsibility. We deliver subsidized services to adults and families in need and deserving children of the Boothbay region.
Position Summary:
This position supports the work of the YMCA, a leading nonprofit to strengthen the community.
Essential Duties and Responsibilities:
Works closely with the Department Director to promote healthy living, social responsibility, and youth development.
Works closely with the supervisor to create and execute campaigns, programs, and/or curriculum for the advancement of the YMCA while ensuring safety, licensing standards and the YMCA's reputation and providing the highest level of customer service.
Collaborates with other staff to create an energetic and welcoming program experience that is encouraging and accessible, seeks participant feedback, and supports members in achieving their health and wellness goals.
Plans and leads specialized healthy living programs and classes ensuring proper exercise and behavior techniques, modifications, safety, and progressions.
Delivers high quality, one-on-one certified personal training and small group classes. Communicates proactively with members regarding session times and availability, including cancelations as needed.
Prepares adequately for class by setting up equipment in advance and ensures equipment is clean, sanitized, and functioning properly.
Promotes Y programs and services to existing and potential members and recruits new participants.
Conducts initial client consultations, proactively builds effective, authentic relationships with participants and community partners, and connects them to the YMCA. Exhibits respect at all times in personal training and group fitness space.
Enforces program and facility policies to ensure all members and participants comply with facility rules.
As a Mandated Reporter, recognizes signs of abuse or neglect and reports to supervisor and the appropriate authorities.
Provides administrative support as needed, assisting with package redemptions, scheduling, package renewals, and attendance tracking group exercise classes.
Non-Essential Duties and Responsibilities:
Performs other tasks and projects as assigned.
Requirements
Physical Requirements:
The physical requirements described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, hear, run, push, pull, bend, lift, and row.
The employee is also required to use hands and fingers to operate a standard computer keyboard or tablet; use a computer, mouse, printer, and copier; operate or move program equipment; and speak and hear using a telephone.
Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.
The employee will lift and/or move up to up to 60 pounds.
Work Environment:
The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed at a community campus that serves all people.
Work is occasionally stressful and requires ability to multi-task, meet deadlines, and successfully cope with the pressures which are related to the position.
The campus facility is open early mornings, evenings, and weekends and the job may require attendance outside of regular business hours (9am - 5pm).
The noise level can be all volumes.
Essential Experience and Skill Requirements:
3-5 years of experience in a related field.
CPR and First Aid certification required within 60 days of hire.
Team player, with superb interpersonal skills. An ability to work with co-workers and the public in a positive and friendly manner and resolve conflicts as needed.
Self-starter with the ability to multi-task, work independently, and adapt to changing circumstances in a fast-paced environment.
General computer skills with the ability to effectively learn and use new software.
Essential Education Requirements:
High School degree or GED or working towards completion of high school.
Benefits:
The health and wellness of our staff is paramount, so we foster a culture of healthy living amongst our team and offer a YMCA membership and program discounts.
$23k-31k yearly est. 60d+ ago
Computer Field Technician
Bc Tech Pro 4.2
Support specialist job in Portland, ME
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-4 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$26k-33k yearly est. 2d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Support specialist job in Lewiston, ME
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$53k-73k yearly est. 6d ago
Trade Operations Senior Support Specialist
TD Bank 4.5
Support specialist job in Portland, ME
Vienna, Virginia, United States of America **Hours:** 40 **Pay Details:** $86,840 - $139,360 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Line of Business:**
TD Wealth
**Job Description:**
The Trade Operations Senior SupportSpecialist is responsible for the strategic and operational oversight of the trading desk, ensuring adherence to regulatory requirements, risk management practices, and timely execution of trading activities. This leadership role serves as a key point of escalation and governance, maintaining rigorous standards of compliance and operational excellence.
**Depth & Scope:**
+ Provides oversight of trading rules and system configurations in the Pershing Platform to ensure accurate and compliant trade processing
+ Manages and oversees regulatory reporting requirements, including but not limited to CAT, CAIS, TRACE, and other mandated reporting obligations.
+ Ensures adequate staffing levels and resource allocation to handle live trading orders efficiently and meet service level standards
+ Supervises and participates in the review and release of flagged live orders, acting as a dual control for higher-risk transactions to mitigate operational and market risk
+ Reviews and grants approvals for trade exceptions and non-standard transactions
+ Maintains oversight of key risk metrics and escalate issues as necessary to senior management
+ Leads the development, maintenance, and enhancement of policies, procedures, and desk-level controls to comply with regulatory and firm requirements
+ Acts as the regulatory change management lead, assessing and implementing required changes to processes, systems, and reporting in response to new or amended regulations
+ Partners with Compliance, Risk, Technology, and other business units to ensure trading activities align with internal standards and external regulatory expectations
+ Provides guidance, training, and mentorship to trading support staff to promote a culture of risk awareness and operational excellence
+ Assists in identifying, investigating and resolving trade errors by coordinating with advisors and support teams, helping to minimize financial exposure and prevent reoccurrence
**Education & Experience:**
+ An undergraduate degree in a relevant field is preferred however candidates with significant directly related professional experience will also be considered.
+ 5+ years industry experience
+ Series 7 and 24
**OCC:**
+ This position is with a FINRA member, broker and/or dealer and is subject to the requirements of FINRA and Securities Laws. May (or may not) be a registered position under FINRA.
+ Must be eligible for employment under standards established by FINRA. Subject to the investigation and verification requirements of FINRA Rule 3110(e), including: the Firm's obligation to _investigate_ the good character, business reputation, qualifications and experience of an applicant for registration _before_ applying to register the applicant with FINRA and filing the applicant's Form U4 with the CRD, and before representing on the applicant's Form U4 that it has conducted this investigation and verified the accuracy and completeness of the information contained in the applicant's Form U4; and the Firm's obligation to _verify_ the accuracy and completeness of the information contained on the applicant's Form U4, no later than 30 calendar days after the Form U4 is filed with FINRA.
+ Satisfactory results on a criminal background check, credit report check, civil litigation search, and regulatory agency or self-regulatory organization enforcement action search, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority or self-regulatory organization, are required by federal law for this position.
**Physical Requirements:**
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
+ Domestic Travel - Occasional
+ International Travel - Never
+ Performing sedentary work - Continuous
+ Performing multiple tasks - Continuous
+ Operating standard office equipment - Continuous
+ Responding quickly to sounds - Occasional
+ Sitting - Continuous
+ Standing - Occasional
+ Walking - Occasional
+ Moving safely in confined spaces - Occasional
+ Lifting/Carrying (under 25 lbs.) - Occasional
+ Lifting/Carrying (over 25 lbs.) - Occasional
+ Squatting - Occasional
+ Bending - Occasional
+ Kneeling - Occasional
+ Crawling - Never
+ Climbing - Never
+ Reaching overhead - Occasional
+ Reaching forward - Occasional
+ Pushing - Never
+ Pulling - Never
+ Twisting - Never
+ Concentrating for long periods of time - Continuous
+ Applying common sense to deal with problems involving standardized situations - Continuous
+ Reading, writing and comprehending instructions - Continuous
+ Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (***************************************
**Additional Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at *************** . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
$86.8k-139.4k yearly 60d+ ago
Dynamic PC Support
Worldwide Techservices 4.4
Support specialist job in Portsmouth, NH
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
$42k-59k yearly est. 26d ago
Student Support Specialist
Connections for Kids 3.4
Support specialist job in Kittery, ME
REQUIRES AT LEAST 90 COLLEGE CREDITS! Welcome to Connections for Kids! Connections for Kids is one of Maine's leading mental health agencies and for 26 years has been making a difference in the lives of children and families! Openings: * Student SupportSpecialist
Locations: Kittery, Maine
Job Type: Part-time following school hours / schedule
Compensation:
* Student SupportSpecialist: Up to $24/hr!
Schedule: Monday-Friday, School Day Hours!
Description:
Kittery Academy & Kittery Kids' Academy is a private special education school that blends behavioral support services with education for 10 students who have a mental health diagnosis that includes conduct disorders, anxiety and PTSD. As a Student SupportSpecialist (Behavioral Health Professional / BHP) for Connections for Kids you'll work alongside teachers, licensed clinicians and other school personnel to provide instructional support and teach behavioral management skills for our small group of students. This position follows the school day schedule and hours, with time off for school vacation weeks and includes a 6 week summer program between July and August.
QUALIFICATIONS:
* At least 90 college credits (3 years of college) REQUIRED.
* Have a valid drivers license with proof of auto insurance
* Are a positive person with a strong work ethic
Full- time BENEFITS:
* Medical,
* Dental,
* Vision,
* Relaxed and casual work environment,
* Convenient school hours, Monday through Friday,
* Company issued Chromebook,
* Tuition reimbursement,
* Participation in the Public Service Student Loan Forgiveness Program,
* Discounted pet insurance,
* Discounts to a host of local businesses including an 18% discount for Verizon,
* A 403b plan with matched contributions after a year of employment,
* Short-term disability coverage,
* Complimentary long-term disability coverage and life insurance at no cost,
* Paid BHP certification, Safety Care training and First Aid/CPR!
* 34 paid days off in your first year and increases the longer you're with our team!
Connections for Kids is an Equal Opportunity Employer!
Job Type: Part-time
Pay: Up to $24.00 per hour
Benefits:
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Referral program
* Tuition reimbursement
* Vision insurance
Work Location: In person
How much does a support specialist earn in Portland, ME?
The average support specialist in Portland, ME earns between $21,000 and $48,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.
Average support specialist salary in Portland, ME
$31,000
What are the biggest employers of Support Specialists in Portland, ME?
The biggest employers of Support Specialists in Portland, ME are: