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Support specialist jobs in Rhode Island

- 231 jobs
  • INFORMATION TECHNOLOGY SPECIALIST

    Us Army 4.5company rating

    Support specialist job in Providence, RI

    *ELIGIBLE FOR UP TO A $10K SIGNING BONUS. TALK TO YOUR RECRUITER FOR DETAILS.* Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. ABOUT THIS JOB REQUIRES AN ENLISTMENT IN THE U.S. ARMY OR ARMY RESERVE*** As an Information Technology Specialist, you'll manage, maintain, process, and troubleshoot military computer systems and operations. You'll deal with highly sensitive information and have technical skills and aptitude for programming and computer languages. You'll also be responsible for monitoring network activity, performing regular backups, and implementing data recovery plans to safeguard against disruptions or data loss. Skills you'll learn align with Computer Systems & Networks, Network Administration, Security and Information. In addition, you could earn 216 nationally recognized certifications! REQUIREMENTS 10 weeks of Basic Training 20 weeks of Advanced Individual Training U.S. Citizen 17 to 34 Years Old High School Diploma or GED Meet Tattoo Guidelines No Major Law Violations No Medical Concerns BENEFITS The Army offers a complete package of benefits that not only supports you and your family but also helps you advance in your career. Whether you serve part-time or full-time as an enlisted Soldier or Army Officer, you'll earn competitive pay with opportunities for bonuses, as well as receive health care at little to no cost. xevrcyc You could also receive money for education, student loan repayment assistance, training and certifications, housing, living expenses, and more. Paid Training and credentialing to strengthen your skillsets Monthly salary (based off pay grade and time in service) Housing and meal allowance for full-time Soldier 30 days paid annual vacation 401(K) type savings plan Full-coverage medical and dental insurance for Soldiers and immediate family member Paid tuition opportunities to continue your education Signing bonus - up to $40,000 in cash bonuses for completing training in selected Military Occupational Specialties
    $70k-100k yearly est. 1d ago
  • Help Desk Technician

    Saalex 4.0company rating

    Support specialist job in Newport, RI

    Job Description Netsimco, a Saalex Company is seeking a senior Help Desk Technician in Newport, RI. This role will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems. Position Type: Full-Time Salary: $50k-$55k annually (depending upon experience) Work Location: Fully onsite. Essential Functions: Excellent customer service, interpersonal, communication skills Excellent customer technical and product support Proficient in information technology and operations management Gather feedback for and implement continuous improvement Define test strategies including functional, non-functional, regression, automation, security, and performance testing Support special projects related to client support and operations related activities Work with development teams to improve overall processes Work with external vendors as required Attend all meetings as applicable and provide necessary feedback when prompted Ability to work independently on problems and projects Demonstrate attention to detail in planning, preparing and developing procedures, process documents and other forms of documentation. A general knowledge of Microsoft Office Applications General knowledge of computer hardware Install, configure, and troubleshoot operating systems; assist with the maintenance and administration of applications Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology Able and willing to learn new as well as existing technologies Be a contributing member of a Technical Team Other duties as assigned or required. Requirements CompTIA Security+ CE required. 1 -3 years of Management Information Systems and Business Analytic required. Education: HS Diploma or GED required. Security Clearance: Must be eligible to obtain a secret clearance. Requirements to obtain a clearance include US Citizenship, security investigation, etc. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Stock Option Plan
    $50k-55k yearly 1d ago
  • Technical Support Specialist

    Connexion Systems + Engineering

    Support specialist job in Warwick, RI

    Connexion's mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve. Title: Technical Support Specialist (Field Service) Hiring Organization: Connexion Systems & Engineering Compensation, Benefits, and Employment Type Duration: PERM Pay rate: $30-35/ hour Job Location: Dallas, TX Schedule: 8:30-5pm Job#: 17973 Description: Technical Support Specialists are responsible for creating an exceptional experience for our customers by providing prompt and professional technical assistance and solutions. Technical Support Specialists deliver front line remote (Help Desk Call Center) and onsite field services that include equipment installation, customer training, maintenance and repair. Daily and overnight travel will be required and can include crossing country borders. Responsibilities: Answer customer phone calls and respond to customer emails within defined Service Level Agreements (SLA's) Troubleshoot and repair technical problems with the user's equipment via telephone, email, remote diagnostic tools, and onsite customer visits Provide remote and onsite customer installations and training Create and maintain support Cases in ERP as per defined Standard Operating Procedures (SOP's) Coordinate shipment of replacement/repair and loaner units Manage assigned service parts inventory and perform required transactions in ERP as per SOP's Follow up with on all open Customer Cases and issues to ensure timely and satisfactory resolution Escalate critical customer technical Cases that need next level of Tier involvement as per SOP's Complete assigned customer related projects Continue self-driven internal education regarding the company's product line Achieve both personal and team goals to meet performance targets Align and lead Channel Support activities as defined and required in applicable geography Serve as mentor and for Tier 1 employees to strengthen technical competencies across the product line and develop them for further advancement opportunities Performs Escalated Repair Center activities, as applicable by geography Manage Tier Escalated Cases and enter JIRA Issues as per SOP's Respond to low Customer Satisfaction scores and negative feedback with customer outreach and countermeasures as per SOP Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Functional Requirements and Behaviors Knowledgeable and competent in repair of electrical, electronic and mechanical systems with ability to independently troubleshoot and repair technical problems while positively managing the customer relationship Technical knowledge of ERP, CRM and Call Center software and operations Collaborative working spirit with other departments as required to deliver prompt and professional customer service Support the Sales staff as required to provide technical expertise for new and existing projects and at trade shows and exhibitions Use your influence to generate new Sales Leads across the entire company's product portfolio, including equipment, services and consumables Identify opportunities for product and process improvement and be engaged in the AstroNova Continuous Improvement culture to produce positive changes A positive, cooperative and flexible attitude Ability to communicate clearly, concisely and in a timely fashion Required Education and Experience Associate's Degree in Electronic Engineering Technology or equivalent 2-year degree Five years' experience providing front line customer facing industrial equipment support and maintenance in a fast-paced technical support role Working knowledge of CMYK printing systems and digital color management tools and techniques Experience with Image design software such as Adobe Illustrator and Photoshop and RIP programs Background and knowledge of the commercial and industrial printing industry Experience within Call Center operations and software Experience working in Case Management ERP or CRM system Working knowledge of Windows operating systems, machine control software, networks and graphics programs used in the commercial printing industry Demonstrate proven ability to provide exceptional customer service and experiences Physical Requirements Ability to sit, stand, walk, reach, bend, stoop for continuous periods of time Ability to lift 50 pounds Special Working Conditions / Travel Requirements This position can require heavy travel typically occurring Monday through Friday with occasional weekend and holiday work. Field-based Technical Support Specialists (not residing at Headquarters) are responsible for traveling to customer sites and at times to Headquarters in Rhode Island. Technical Support Specialists based out of Headquarters are also expected to travel to customer sites at times. Valid passport and driver's license with clean driving record required. Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you shortly. You may also send your resume and cover letter via email to the recruiter listed below. You MUST include the Job# and Job Title in your subject line. If you are active in a job search but this job is not for you, please reach out to *************************. We would be glad to help you find the perfect job!
    $30-35 hourly Easy Apply 60d+ ago
  • Peer Specialist Community Support Services $2,000 retention bonus

    Care New England 4.4company rating

    Support specialist job in Rhode Island

    is eligible for a $2,000 retention bonus. The Providence Center Peer Specialist Community Support Services provides peer support services, serves as a consumer advocate, provides consumers with written and experiential information and resources to promote recovery. The Peer Specialist Community Support Services will perform a wide range of tasks which will assist consumers in regaining control over their own lives and over their recovery process. They will coordinate with multidisciplinary Integrated Health Home treatment teams to identify, support, assess and address consumer s barriers to achieving goals and objectives. Duties and Responsibilities: As a member of the Peer Specialist team, the Peer Specialist will mentor and provide Recovery based coaching for SPMI clients to assist the client in pursuing his/her individual health and wellness journey. Provides individualized health coaching to clients in obtaining their health objectives. Support in managing their mental and physical health. Supports clients in learning how to make good choices for themselves. Creates and adapts wellness objectives to overcome barriers to good mental and physical health based on needs of, and with input from, clients. Co-facilitates groups/classes to support improved health outcomes for SPMI clients Works closely with TPC teams to engage clients in appropriate services and resources and assist with coordination of care. Promotes consumer engagement in therapy with clinicians, engagement with psychiatric appointments, compliance with the healthcare registry, involvement and engagement with wellness services and engagement with primary care. Completes all tracking and reporting requirements for outcomes and evaluation Maintains appropriate professional standards and provides appropriate follow-up for consumers. Provides self-help recovery services (WRAP, Pathways to Recovery) and other peer wellness services Coordinates with TPC teams to expand the reach of wellness/health focused peer specialist services. Other duties may be assigned. Requirements: High School diploma or GED required. Associates Degree or higher preferred. RI State certified Recovery Coach or plan to complete this within first year. Understanding of community resources and recovery oriented systems of care model. Knowledge of basic crisis intervention, motivational interviewing, and some case management techniques required. Ability to act as an advocate for the needs of the parent is required. Candidate must demonstrate an understanding of, and belief in, the SUD recovery process. Minimum of 2 years established recovery time. Positive communication skills. Must be 21 years old or older. Bilingual Spanish preferred. Must have valid driver's license, registration, current inspection and insured automobile. Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
    $38k-57k yearly est. 60d+ ago
  • FSRI- Youth Support Partner/Community Engagement Specialist, Residential (Wilson House)

    The City of Providence 3.6company rating

    Support specialist job in East Providence, RI

    FSRI is always looking for candidates that want to make a positive impact on the community! Family Service of RI (FSRI) is a statewide organization with a 130 year track record of improving the health and well-being of children and families. We are passionate about our mission to advance opportunity and hope. FSRI's diverse and inclusive teams - working across the Health, Healing, Home and Hope divisions, are experts in their fields, delivering strategies to positively impact lives. We provide services statewide, and currently operate in three locations in Providence; and four locations in East Providence, Smithfield and North Smithfield. Interested in joining our team? Please apply directly through our FSRI Careers Page to take the next step. We are excited to hear from you! ******************************************************************************************** Position Summary: The Youth Support Partner is responsible for engaging and serving at-risk youth who have been identified as potential victims of CSEC (Commercial Sexual Exploitation of Children). The Youth Support Partner will provide culturally competent services as well as use their lived experience to develop authentic relationships. The role of Youth Support Partner is to provide youth with support, trauma-informed advocacy, collaboration with families, community resources, community providers and treatment team members with the goal towards safety, self-sufficiency and empowerment. Qualifications: High School diploma or GED. Lived experience with human trafficking and/or child welfare involvement. Minimum of 1 years' experience providing peer support Must be willing to be certified as a Peer Support Specialist within 2 years of hire. Effective communication skills to include written, conflict resolution and mediation. Ability to maintain confidentiality. Ability to work a flexible schedule to include some evenings and weekends. Bilingual/ASL skills are compensated by an additional 6%, above base pay. Multilingual skills are compensated by an additional 8%, above base pay. Don't meet every single requirement? Here at FSRI, we're dedicated to building a diverse and inclusive workplace. If you're excited about one of our career opportunities, but your experience doesn't align perfectly with every qualification, we encourage you to apply anyways. You may be the perfect fit for this or another opportunity! Only together can we continue to grow and make a difference in our communities. Join our FAMILY today! Family Service of Rhode Island provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. FSRI determines pay based on a candidate's relevant and transferable experience, certifications, licenses, degree and language ability.
    $35k-45k yearly est. Auto-Apply 60d+ ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Support specialist job in Providence, RI

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $70k-98k yearly est. 2d ago
  • Tier II Help Desk Technician - Journeyman

    ASM Research, An Accenture Federal Services Company

    Support specialist job in Providence, RI

    Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Analyzes system performance indicators and recommends improvement actions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + Understanding of ITIL Foundation + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $37k-63k yearly est. 20d ago
  • IT Help Desk Support - Level II

    K2 Staffing

    Support specialist job in Cranston, RI

    Job Description Our client is a top notch and very well-established IT Solutions / MSP located in the Cranston, RI area and they are seeking to find an experienced Help Desk Technician. Some responsibilities are resolving escalated service request tickets, project tasks, and deployment upgrades. This position requires traveling up to 30% of the time and/or on-call/flexible hours to support our clients. This individual will work with other employees as a mentor and trainer to help develop additional skilled technicians. They pride themselves on the service and support they bring to each client in a timely manner. Duties & Responsibilities Provide excellent customer service to our clients and partners Provides technical assistance to clients to resolve computer hardware and software problems via telephone or electronically from escalated tickets Simulates or recreates user problems to resolve operating difficulties Ability to manage multiple clients and projects simultaneously Ability to work in a fast-paced environment addressing issues promptly Provides support to clients in problem resolution, guides users through troubleshooting procedures, and develops troubleshooting scripts Provide remote assistance to end-users in the use of existing and new technologies, hardware, and software Setup of desktop and laptop computers Performs upgrades to hardware & software Understanding of IT security, with the ability to identify and escalate policy violations Recommends system modifications or hardware and software improvements to reduce or eliminate user problems Tracks client issues and resolutions to assure satisfaction and closure Contribute to company knowledge base and continually work to keep documentation up to date Performs other duties as assigned All new hires will spend a minimum of 30 days training as a First Responses Technician (FRT). Our FRT team is our front-line contact for our clients who need support. Qualifications & Requirements Microsoft CSP, AZURE, O365 Required: Ability to travel as required (~30%) Must be able to work flexible days/hours some on-call duty Experience with the following manufactures networking equipment, including HP, Cisco, SonicWALL, Ruckus, Experience with Microsoft Server 2008+ deployment, migration, and management Desired: Experience with virtualization technologies VMWare and Hyper-V Previous job experience with project and vendor management PCI experience Required Technical Experience: Experience with all Windows Desktop OS Experience with Hosted Exchange Experience with Microsoft productivity applications Desired Technical Experience: Experience with Microsoft Server 2008+ Familiarity with SonicWALL firewalls, Dell/HP/Cisco, managed switches Required Education: Minimum of 2 to 5 years of experience Background in Information Technology, Computer Science, Engineering, or Science or equivalent experience and/or certifications Advanced certifications (desired) VMware Certified Professional(VCP) Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer (MCSE) Cisco Certified Network Associate (CCNA) Employment Type: Full time Location: Cranston, RI
    $37k-63k yearly est. 7d ago
  • IT Help Desk Support - Level II

    K2 Staffing, LLC

    Support specialist job in Cranston, RI

    Job Description Our client is a top notch and very well-established IT Solutions / MSP located in the Cranston, RI area and they are seeking to find an experienced Help Desk Technician. Some responsibilities are resolving escalated service request tickets, project tasks, and deployment upgrades. This position requires traveling up to 30% of the time and/or on-call/flexible hours to support our clients. This individual will work with other employees as a mentor and trainer to help develop additional skilled technicians. They pride themselves on the service and support they bring to each client in a timely manner. Duties & Responsibilities Provide excellent customer service to our clients and partners Provides technical assistance to clients to resolve computer hardware and software problems via telephone or electronically from escalated tickets Simulates or recreates user problems to resolve operating difficulties Ability to manage multiple clients and projects simultaneously Ability to work in a fast-paced environment addressing issues promptly Provides support to clients in problem resolution, guides users through troubleshooting procedures, and develops troubleshooting scripts Provide remote assistance to end-users in the use of existing and new technologies, hardware, and software Setup of desktop and laptop computers Performs upgrades to hardware & software Understanding of IT security, with the ability to identify and escalate policy violations Recommends system modifications or hardware and software improvements to reduce or eliminate user problems Tracks client issues and resolutions to assure satisfaction and closure Contribute to company knowledge base and continually work to keep documentation up to date Performs other duties as assigned All new hires will spend a minimum of 30 days training as a First Responses Technician (FRT). Our FRT team is our front-line contact for our clients who need support. Qualifications & Requirements Microsoft CSP, AZURE, O365 Required: Ability to travel as required (~30%) Must be able to work flexible days/hours - some on-call duty Experience with the following manufactures networking equipment, including HP, Cisco, SonicWALL, Ruckus, Experience with Microsoft Server 2008+ deployment, migration, and management Desired: Experience with virtualization technologies VMWare and Hyper-V Previous job experience with project and vendor management PCI experience Required Technical Experience: Experience with all Windows Desktop OS Experience with Hosted Exchange Experience with Microsoft productivity applications Desired Technical Experience: Experience with Microsoft Server 2008+ Familiarity with SonicWALL firewalls, Dell/HP/Cisco, managed switches Required Education: Minimum of 2 to 5 years of experience Background in Information Technology, Computer Science, Engineering, or Science or equivalent experience and/or certifications Advanced certifications (desired) VMware Certified Professional(VCP) Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer (MCSE) Cisco Certified Network Associate (CCNA)
    $37k-63k yearly est. 19d ago
  • Help Desk Technician

    Suzor It

    Support specialist job in Providence, RI

    Salary: $22.50 to $26.50 per hour Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis. An Ideal Candidate Is: An ideal candidate is someone who is friendly, eager to learn with a passion for helping people. If you come with the people skills, we can teach you the tech skills. Helpdesk Technician Job Description We are looking for an individual to work directly with our K-12 and/or Municipal customers. The day-to-day role will include helping teachers teach, students learn, and municipal employees serve their communities through supporting their technology needs. The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating issues when necessary. The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school. Help Desk Technician Responsibilities: Providing support to users over the phone or via remote access. This includes communicating technical information in a clear and understandable manner to non-technical users. Establishing good relationships with all departments and colleagues. Diagnosing/troubleshooting issues with computer software, peripherals, and hardware. Installing and configuring hardware and software components. Repairing or replacing damaged hardware. Educating staff on best technology/security practices. Performing tests and evaluations of new software and hardware. Creating and managing technical documentation. Providing basic computer training. Help Desk Technician Requirements: 2+ years of customer service experience. Relevant License/Certification - CompTIA A+ (Preferred) Excellent written and verbal communication skills. Good interpersonal skills. Attention to detail. Good problem-solving skills. Help Desk Technician Compensation, Benefits, Schedule, and Location Compensation: $22.50 to $26.50 per hour Schedule: Tuesday to Thursday (7:00 am to 3:00 pm) Location: This position may require some travel. Benefits include: 401(k) Paid time off Mileage reimbursement
    $22.5-26.5 hourly 3d ago
  • Senior Computer User Support Specialist

    Cayuse Holdings

    Support specialist job in Providence, RI

    **The Work** The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables. **Responsibilities** **Key Responsibilities** + Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices. + Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies. + Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. + Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance. + Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable. + Manage and prioritize the allocation of PC support technician workloads to ensure timely issue resolution and service quality. + Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. + Troubleshoot printer, computer, and peripheral incidents. + Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols. + Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service. + Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards. + Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services. + Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections. + Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + Associates degree in relevant field. + 6 years' experience in computer user support + Valid driver's license, travel may be required. + Experience supporting Windows 10, and MS Office 2013. + Experience using ServiceNow or a similar ticketing system. + Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) + COMPTIA Security Certification + Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. + Exceptional verbal and written communication skills. + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. + Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. + Must be self-motivated and able to work well independently as well as on a multi-functional team. + Ability to handle sensitive and confidential information appropriately **Desired Qualifications:** + 5 years Preferred Hands-on experience with Spring Boot Java Applications. + 5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later. + 5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum) + 5 years Preferred Hands-on experience with web applications developed for Cloud platform + 5 years Preferred Hands-on experience with CI/CD methodology + 5 years Preferred Hands-on development experience for mobile and tablet platforms **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Program Manager** **Working Conditions** + Professional hybrid office environment. + Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $20.00 - USD $32.00 /Hr. Submit a Referral (**************************************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103791_ **Category** _Information Technology_ **Position Type** _Full-Time Salary Exempt_ **Remote** _No_ **Clearance Required** _Secret_
    $20-32 hourly 29d ago
  • WtX Technical Support Specialist

    Kanadevia Inova

    Support specialist job in Pascoag, RI

    Kanadevia Inova (KVI) is a global market leader in energy from waste (EfW) and renewable gas. KVI acts as an engineering, procurement and construction contractor and project developer, delivering complete turnkey plants and system solutions for thermal and biological EfW recovery. KVI's Service Group combines its own research and development with comprehensive manufacturing and erection capabilities to support our clients throughout the entire life cycle of their plant. The Project Technical Support Specialist is a technical expert responsible for defining and delivering tailored technical solutions for complex challenges within service projects- mostly Categories 4 (mechanical retrofit projects) and 5 (MRO services) service works, and occasionally supporting Category 3 (retrofit projects) - KVI´s categories. Acting as a key interface between design, procurement, manufacturing, and site teams, this role ensures that solutions are technically sound, feasible for site implementation, and optimized for cost, quality, and schedule. The specialist contributes from the tendering phase through to project execution, providing continuity, technical leadership, and risk mitigation for high-value work scopes. In cooperation with the Technical Equipment Specialists, Account Management and Site Managers the Technical Support Specialist coordinates the service project according to contract and customer requirements. Solution Definition & Cost Estimation: Analyze client technical problems and define robust solutions in coordination with Account Managers, based on a deep understanding of plant operations and mechanical constraints. Propose adapted technical solutions, referencing past projects, known issues, and best practices to ensure feasibility and mitigate risks. Break down complex equipment adaptations into workable site phases (e.g., modular assembly, dismantling constraints, lifting strategy). Collaborate with internal experts (design offices, field service, technical services) to validate technical assumptions and refine designs. Estimate the full cost of the solution (design, manufacturing, logistics, installation, lifting, etc.) during the tender phase. Identify and engage suitable suppliers and manufacturing partners (internal/external), based on technical and economic performance. Act as the primary source of technical knowledge throughout the costing process to ensure accuracy and alignment with execution realities. Execution Support & Technical Coordination: Lead the technical deployment of the solution post-order, ensuring consistency with the defined scope and customer requirements. Coordinate design deliverables with internal design offices and follow up on schedule and quality of outputs. Supervise the procurement process alongside the Procurement team to ensure timelye ordering and alignment with technical specifications. Organize and participate in supplier quality checks (e.g., inspections, Factory Acceptance Tests, FAT) to ensure compliance before site delivery. Monitor cost, quality, and schedule of technical scopes under responsibility, adapting plans as needed in coordination with the site team. Capitalize on lessons learned and standardize practices for repetitive technical solutions (e.g., extractors, grates, ducts), improving reusability across projects. Oversee quality and progress with subcontractors or internal workshops to ensure production timelines and standards are met. Compliance & Collaboration: Ensure strict adherence to QHSE (Quality, Health, Safety, and Environment) standards, internal policies, and external regulations. Serve as a key technical bridge between the RSC, Account Management, Technical Service, Field Service, Spare Parts, and Manufacturing teams. Facilitate knowledge transfer and alignment across projects and regions, reducing redundancy and ensuring consistent technical quality. Actively collaborate with stakeholders to resolve conflicts or gaps in scope, documentation, or design assumptions. Contribute to risk analysis and mitigation strategies for critical technical items. Support internal continuous improvement initiatives, leveraging project learnings to optimize future executions. · Key Performance Indicators (KPIs): Accuracy and robustness of technical solution and cost estimation. Timely and high-quality delivery of designand manufacturing deliverables. Compliance with QHSE standards and internal processes. Project cost, quality, and timeline performance (for technical scopes). Reuse of solutions and technical standardization across projects. Qualifications Qualifications & Experiences: Master's degree in mechanical or industrial engineering or equivalent qualification 5+ years of experience in a similar role, involving the design, manufacturing, and management of complex mechanical parts. Strong background in the incineration sector, with a deep understanding of incinerator grate technologies and related equipment. Proven ability to manage multiple projects while meeting deadlines and budget constraints. Experience in quality assurance (QA/QC) and compliance with manufacturing processes. Experience in working in a matrix organization. Proficiency in MS Office and ERP systems for project and production management. Fluent in the local language and English, another language is a plus. Personal Attributes: Strong awareness of QHSE (Quality, Health, Safety, and Environment) management system and commitment to safe work practices. Strong communication skills, with the ability to interact with project managers, site supervisors, clients, and subcontractors. Ability to handle multiple tasks simultaneously, ensuring accuracy in documentation and process tracking. Works effectively under pressure, maintaining high performance levels and sound decision-making. Strong ability to collaborate within a multidisciplinary team with a sharp sense of informed decision-making. Highly self-motivated, adaptable, and willing to take initiative when needed. Willing to travel to sites as required. This is indicative and not exhaustive. The Employee's duties and responsibilities may evolve according to the Company's needs, in line with his skills and qualifications. Additional Information We Offer: Responsible challenge with diversified field of activity Team-oriented working atmosphere in an international Company Personal development opportunities through own Inova Academy Opportunity to gain an insight into various technical disciplines Excellent employment conditions Attractive working place (central, good transport links) Modern infrastructure Physical Demands: Frequently required to talk or hear, sit, use hands to finger, handle or feel, reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Working Conditions: Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. The noise level in the work environment is usually moderate. Statement regarding individuals with disabilities: In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate the physical and mental limitations of an employee or an applicant. However, no accommodations will be made which may pose serious health safety or environmental risks to the employee or others or which impose undue hardships on the organization. Statement regarding Equal Employment Opportunity Equal Opportunity Employer, all applicants will be considered for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation or status with regard to public assistance. Note: This job description is not intended to fully and completely describe all duties of the position. Other duties not specifically described herein may be required from time-to-time or as required. For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.
    $37k-63k yearly est. 31d ago
  • Student Support Specialist for Briggs School

    Thrive Behavioral Health Inc. 4.1company rating

    Support specialist job in Warwick, RI

    Do you want to make a positive difference in the lives of people that are challenged with mental illness and substance use disorders? Do you want to join a high-performing team of dedicated professionals who work effectively together, have fun, and share the joy of truly making the word a better place? Through the dedication and commitment of our staff, Thrive's clients receive the highest quality of care available, incorporating proven, effective treatment for substance use and mental health disorders. The Eleanor Briggs School is a leader in the field of special education and mental health for children whose behavioral and emotional difficulties significantly impede their progress in public school. In an environment that promotes learning and growth, students are able to achieve their full potential. This is why, for over 30 years, families and educators throughout Rhode Island have turned to The Eleanor Briggs School. As a behavior specialist/teaching assistant your role will be to provide support to students with behavioral and emotional needs and support to the Special Education Teacher in the classroom. You will observe and assess students to provide the needed support and interventions to increase student academic and behavioral achievements. The ideal candidate will be results-driven, team-and detail-oriented professional who is comfortable working on multiple tasks in a deadline-oriented environment. Responsibilities and Duties: Work in conjunction with special education teachers to monitor appropriate classroom behavior and support students in their efforts to complete class assignments and to achieve their annual and long-term academic goals; Work directly with students to provide behavioral support and follow established behavior management plans to help them develop appropriate behaviors and conflict resolution skills; Maintain a daily record of students behavioral points and collect data as needed to monitor efficacy of individual behavioral programs; Teach academic lessons as assigned; Provide crisis intervention as needed and appropriate; Provide support to staff and students in the event of a safety-related incident, including, when necessary, the use of appropriate physical intervention. Completing all appropriate documentation per Department of Education regulations; Attend and participate in daily multidisciplinary team meetings (debrief) and weekly staff meetings, communicating observations and student outcomes to team members; Qualifications and Skills: Bachelor's Degree in Education, Psychology, the human services or a related field with an equivalent combination of related experience with behaviorally disordered/emotionally disturbed children and/or adolescents. Certifications, licenses, and registrations: Orientation including CPR, first aid, and CPI completion required. Valid driver's license and automobile insurance which meets Rhode Island minimum standards required, or the ability to obtain necessary transportation in order to perform the responsibilities/tasks of the job. Benefits: Thrive Behavioral Health provides a friendly/family working environment, whose values include Dignity, Respect, Teamwork and Professional Support and Development. Thrive offers generous benefits after 30 days, PTO, paid holidays, your birthday off, and a 401k plan. If you are excited to join Thrive Behavioral Health, go to ******************************************** to learn more about our career opportunities. ****************** No Phone Calls EEO/VET/LGBTQ+ Employer
    $28k-45k yearly est. Auto-Apply 60d+ ago
  • CM/ILS SPECIALIST - SLUAS PROGRAM

    Mikel Inc. 4.3company rating

    Support specialist job in Middletown, RI

    MIKEL invests in people and technology - empowering the creative process, building responsive relationships, and propelling innovative solutions from conception to completion for the U.S. Navy. MIKEL is a small woman owned business that has been providing Undersea Warfare Solutions to the Department of Defense since the company's inception in 1999. Be a part of our dynamic team whose solutions and services enable the Navy to solve their toughest problems and meet their mission requirements. We have undersea operations experience, combined with engineering and specific subject matter expertise, that provides an in-depth understanding of the problem and a novel, innovative and cost-effective solution. MIKEL is committed to providing an environment that challenges its employees to use and advance their skills and knowledge to provide solutions that exceed customer expectations. Location: Middletown, RI Position Overview: MIKEL is seeking a Configuration Management (CM) and Integrated Logistics Support (ILS) Specialist to support the Submarine Launch Unmanned Aerial System (SLUAS) program in collaboration with NUWCDIVNPT. This position is focused on configuration tracking, logistics documentation development, and systems support for SLUAS installations onboard U.S. Navy platforms. The ideal candidate will be detail-oriented, collaborative, and proactive in supporting SLUAS' transition to a formal Program of Record (PoR), ensuring the accuracy and readiness of CM/ILS deliverables to the Fleet. Key Responsibilities: Track and manage SLUAS hardware and software configurations across all installed platforms. Maintain configuration records in Navy-wide databases and ensure alignment with approved system baselines. Obtain and manage access to Model-Based Product Support (MBPS) tools, complete necessary training, and ensure permissions and role assignments are in place. Develop and formalize ILS products to support SLUAS PoR transition, including: - Allowance Parts Lists (APLs) - Maintenance Requirement Cards (MRCs) - Supply Support Planning documentation Manage the development and revision of SLUAS Technical Manuals and coordinate the formal distribution of these manuals to the fleet. Create and support Engineering Change (EC) and Temporary Engineering Change (TEC) documentation in collaboration with Unmanned Systems team members. Assist with organization and approval processes for CM/ILS documentation and maintain structured configuration artifacts. Interface with program sponsors, NUWC Keyport, Naval Sea Logistics Center, and other stakeholders to coordinate deliverables and maintain alignment with fleet support goals. Attend team meetings and provide updates on documentation progress, configuration tracking, and logistical readiness. Support additional tasks requested by team leads in the preparation and delivery of CM/ILS products. Required Qualifications: Ability to work collaboratively in a team environment and take direction from technical leads. Strong organizational skills and a high attention to detail, particularly in tracking configuration and logistics data. Ability to complete assigned tasks on time in support of SLUAS installation schedules and Fleet requirements. Strong written communication skills for technical documentation and process tracking. Preferred Qualifications: Prior experience in Configuration Management or Integrated Logistics Support, particularly within DoD or Navy programs OR 10 - 12 years of experience as a Fire Control Technician (SS). Familiarity with Navy technical documentation standards, MBPS environments, and PoR transition requirements. Understanding of engineering change processes and document lifecycle management. Work Environment & Additional Information: This position is fully onsite at NUWCDIVNPT in Newport, RI. No travel is expected. Candidate must be detail-oriented, adaptable, and capable of managing multiple documentation deliverables in a dynamic technical environment. This role is an excellent opportunity for an early-career or mid-level professional to gain experience in CM and ILS operations supporting a cutting-edge unmanned system. If you are passionate about system sustainment, technical documentation, and configuration integrity, we encourage you to apply! MIKEL offers a competitive salary and a comprehensive benefits package that includes Medical/Dental/Vision Insurance, Flexible Spending Account (FSA), 401k Retirement Plan, Life Insurance, Disability Insurance, Paid Time Off (PTO), and Tuition Reimbursement. Department of Defense Secret Security Clearance or higher is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required. MIKEL is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
    $43k-58k yearly est. Auto-Apply 60d+ ago
  • Direct Support Specialist IDD

    West Bay Ri 3.7company rating

    Support specialist job in Cranston, RI

    Find your passion, live your purpose $22.50/hourly Support people with intellectual and developmental disabilities (IDD) in their homes and community to develop their maximum independence. Respectfully and consistently communicate to develop and maintain quality-based relationships in a healthy environment. Foster a positive, productive team environment with people supported, co-workers, families and community associations. Encourage independence and natural support by providing quality decision making opportunities. Essential Functions Provide assistance with informed decision making to enable positive outcomes with activities of daily living including personal care, household chores; health maintenance and relationship facilitation. Promote social opportunities and community inclusion for the individuals. Encourage independence and natural support by providing quality decision making opportunities. Promote appropriate communication and interactions consistent with agency values. Follow all care plans, including proper administration of medications. Objectively monitor; report and document individuals status, including implementing care plans and goals. Model and maintain a positive, supportive, productive team and work environment in multiple settings. Maintain required training, including Safety Care, CPR/AED/1st Aid; Human Rights, HIPAA. Honest, reliable and trustworthy with a respectful attitude and behavior that strives for excellence. General Requirements High School Diploma or General Education Degree (GED) Valid Driver's License with good driving background Minimum of 2 to 3 years experience as a Direct Support Professional or Milieu Therapist. Exceptional communication and interpersonal skills. Schedule Schedule: Tuesday to Saturday Shifts: 1st and 2nd with some flexibility to occasionally cover 3rd shift Hours: 35 Positions available in: Cranston, Johnston and Warwick What we offer you Pay Rate: $22.50 Hourly Weekend Pay Differential = additional $1.00/hour Platinum Plan Benefits (Up to $20K) BCBS Health Insurance (HMO & PPO Plans), Remarkably low bi-weekly employee contributions; Delta Dental Insurance; Health Reimbursement Account (HRA); Vision Insurance; Agency sponsored life insurance; 401K Retirement Plan; Vacation time; Sick time; Employee Assistance Program (EAP); Tuition Reimbursement up to ($2,400 a year); Aflac Insurance (Accident/Cancer/Life); Pet Insurance; Identity Theft Insurance; Career Development; Employee Health and Wellness events, Employee Discounts and more! EEO
    $22.5 hourly 5d ago
  • Tier 3 Technical Support Specialist

    ASM Research, An Accenture Federal Services Company

    Support specialist job in Providence, RI

    Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. + _responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform_ . + _Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365 ongoing application support_ . + _Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period_ . + _help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well_ . + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ . **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. + CompTIA A+ or ITIL certification preferred + 7-10 years of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations_ **Other Job Specific Skills** + _Technical problem solving and implementer skills in application coding, infrastructure, or automation_ . + _Effective communications (written and spoken)_ . + _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ . + _ITIL (desired not required)_ . + _Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data_ . **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $105k - $140k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $37k-63k yearly est. 18d ago
  • IT Help Desk Support - Level II

    K2 Staffing

    Support specialist job in Cranston, RI

    Our client is a top notch and very well-established IT Solutions / MSP located in the Cranston, RI area and they are seeking to find an experienced Help Desk Technician. Some responsibilities are resolving escalated service request tickets, project tasks, and deployment upgrades. This position requires traveling up to 30% of the time and/or on-call/flexible hours to support our clients. This individual will work with other employees as a mentor and trainer to help develop additional skilled technicians. They pride themselves on the service and support they bring to each client in a timely manner. Duties & Responsibilities Provide excellent customer service to our clients and partners Provides technical assistance to clients to resolve computer hardware and software problems via telephone or electronically from escalated tickets Simulates or recreates user problems to resolve operating difficulties Ability to manage multiple clients and projects simultaneously Ability to work in a fast-paced environment addressing issues promptly Provides support to clients in problem resolution, guides users through troubleshooting procedures, and develops troubleshooting scripts Provide remote assistance to end-users in the use of existing and new technologies, hardware, and software Setup of desktop and laptop computers Performs upgrades to hardware & software Understanding of IT security, with the ability to identify and escalate policy violations Recommends system modifications or hardware and software improvements to reduce or eliminate user problems Tracks client issues and resolutions to assure satisfaction and closure Contribute to company knowledge base and continually work to keep documentation up to date Performs other duties as assigned All new hires will spend a minimum of 30 days training as a First Responses Technician (FRT). Our FRT team is our front-line contact for our clients who need support. Qualifications & Requirements Microsoft CSP, AZURE, O365 Required: Ability to travel as required (~30%) Must be able to work flexible days/hours - some on-call duty Experience with the following manufactures networking equipment, including HP, Cisco, SonicWALL, Ruckus, Experience with Microsoft Server 2008+ deployment, migration, and management Desired: Experience with virtualization technologies VMWare and Hyper-V Previous job experience with project and vendor management PCI experience Required Technical Experience: Experience with all Windows Desktop OS Experience with Hosted Exchange Experience with Microsoft productivity applications Desired Technical Experience: Experience with Microsoft Server 2008+ Familiarity with SonicWALL firewalls, Dell/HP/Cisco, managed switches Required Education: Minimum of 2 to 5 years of experience Background in Information Technology, Computer Science, Engineering, or Science or equivalent experience and/or certifications Advanced certifications (desired) VMware Certified Professional(VCP) Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer (MCSE) Cisco Certified Network Associate (CCNA)
    $37k-63k yearly est. 60d+ ago
  • Peer Specialist Community Support Services $2,000 retention bonus

    Care New England Health System 4.4company rating

    Support specialist job in Providence, RI

    is eligible for a $2,000 retention bonus. The Providence Center Peer Specialist Community Support Services provides peer support services, serves as a consumer advocate, provides consumers with written and experiential information and resources to promote recovery. The Peer Specialist Community Support Services will perform a wide range of tasks which will assist consumers in regaining control over their own lives and over their recovery process. They will coordinate with multidisciplinary Integrated Health Home treatment teams to identify, support, assess and address consumers barriers to achieving goals and objectives. Duties and Responsibilities: As a member of the Peer Specialist team, the Peer Specialist will mentor and provide Recovery based coaching for SPMI clients to assist the client in pursuing his/her individual health and wellness journey. Provides individualized health coaching to clients in obtaining their health objectives. Support in managing their mental and physical health. Supports clients in learning how to make good choices for themselves. Creates and adapts wellness objectives to overcome barriers to good mental and physical health based on needs of, and with input from, clients. Co-facilitates groups/classes to support improved health outcomes for SPMI clients Works closely with TPC teams to engage clients in appropriate services and resources and assist with coordination of care. Promotes consumer engagement in therapy with clinicians, engagement with psychiatric appointments, compliance with the healthcare registry, involvement and engagement with wellness services and engagement with primary care. Completes all tracking and reporting requirements for outcomes and evaluation Maintains appropriate professional standards and provides appropriate follow-up for consumers. Provides self-help recovery services (WRAP, Pathways to Recovery) and other peer wellness services Coordinates with TPC teams to expand the reach of wellness/health focused peer specialist services. Other duties may be assigned. Requirements: High School diploma or GED required. Associates Degree or higher preferred. RI State certified Recovery Coach or plan to complete this within first year. Understanding of community resources and recovery oriented systems of care model. Knowledge of basic crisis intervention, motivational interviewing, and some case management techniques required. Ability to act as an advocate for the needs of the parent is required. Candidate must demonstrate an understanding of, and belief in, the SUD recovery process. Minimum of 2 years established recovery time. Positive communication skills. Must be 21 years old or older. Bilingual Spanish preferred. Must have valid driver's license, registration, current inspection and insured automobile. Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
    $38k-57k yearly est. 60d+ ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Support specialist job in Providence, RI

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $26k-35k yearly est. 2d ago
  • WtX Technical Support Specialist

    Kanadevia Inova

    Support specialist job in Burrillville, RI

    Kanadevia Inova (KVI) is a global market leader in energy from waste (EfW) and renewable gas. KVI acts as an engineering, procurement and construction contractor and project developer, delivering complete turnkey plants and system solutions for thermal and biological EfW recovery. KVI's Service Group combines its own research and development with comprehensive manufacturing and erection capabilities to support our clients throughout the entire life cycle of their plant. The Project Technical Support Specialist is a technical expert responsible for defining and delivering tailored technical solutions for complex challenges within service projects- mostly Categories 4 (mechanical retrofit projects) and 5 (MRO services) service works, and occasionally supporting Category 3 (retrofit projects) - KVI´s categories. Acting as a key interface between design, procurement, manufacturing, and site teams, this role ensures that solutions are technically sound, feasible for site implementation, and optimized for cost, quality, and schedule. The specialist contributes from the tendering phase through to project execution, providing continuity, technical leadership, and risk mitigation for high-value work scopes. In cooperation with the Technical Equipment Specialists, Account Management and Site Managers the Technical Support Specialist coordinates the service project according to contract and customer requirements. Solution Definition & Cost Estimation: Analyze client technical problems and define robust solutions in coordination with Account Managers, based on a deep understanding of plant operations and mechanical constraints. Propose adapted technical solutions, referencing past projects, known issues, and best practices to ensure feasibility and mitigate risks. Break down complex equipment adaptations into workable site phases (e.g., modular assembly, dismantling constraints, lifting strategy). Collaborate with internal experts (design offices, field service, technical services) to validate technical assumptions and refine designs. Estimate the full cost of the solution (design, manufacturing, logistics, installation, lifting, etc.) during the tender phase. Identify and engage suitable suppliers and manufacturing partners (internal/external), based on technical and economic performance. Act as the primary source of technical knowledge throughout the costing process to ensure accuracy and alignment with execution realities. Execution Support & Technical Coordination: Lead the technical deployment of the solution post-order, ensuring consistency with the defined scope and customer requirements. Coordinate design deliverables with internal design offices and follow up on schedule and quality of outputs. Supervise the procurement process alongside the Procurement team to ensure timelye ordering and alignment with technical specifications. Organize and participate in supplier quality checks (e.g., inspections, Factory Acceptance Tests, FAT) to ensure compliance before site delivery. Monitor cost, quality, and schedule of technical scopes under responsibility, adapting plans as needed in coordination with the site team. Capitalize on lessons learned and standardize practices for repetitive technical solutions (e.g., extractors, grates, ducts), improving reusability across projects. Oversee quality and progress with subcontractors or internal workshops to ensure production timelines and standards are met. Compliance & Collaboration: Ensure strict adherence to QHSE (Quality, Health, Safety, and Environment) standards, internal policies, and external regulations. Serve as a key technical bridge between the RSC, Account Management, Technical Service, Field Service, Spare Parts, and Manufacturing teams. Facilitate knowledge transfer and alignment across projects and regions, reducing redundancy and ensuring consistent technical quality. Actively collaborate with stakeholders to resolve conflicts or gaps in scope, documentation, or design assumptions. Contribute to risk analysis and mitigation strategies for critical technical items. Support internal continuous improvement initiatives, leveraging project learnings to optimize future executions. · Key Performance Indicators (KPIs): Accuracy and robustness of technical solution and cost estimation. Timely and high-quality delivery of designand manufacturing deliverables. Compliance with QHSE standards and internal processes. Project cost, quality, and timeline performance (for technical scopes). Reuse of solutions and technical standardization across projects. Qualifications Qualifications & Experiences: Master's degree in mechanical or industrial engineering or equivalent qualification 5+ years of experience in a similar role, involving the design, manufacturing, and management of complex mechanical parts. Strong background in the incineration sector, with a deep understanding of incinerator grate technologies and related equipment. Proven ability to manage multiple projects while meeting deadlines and budget constraints. Experience in quality assurance (QA/QC) and compliance with manufacturing processes. Experience in working in a matrix organization. Proficiency in MS Office and ERP systems for project and production management. Fluent in the local language and English, another language is a plus. Personal Attributes: Strong awareness of QHSE (Quality, Health, Safety, and Environment) management system and commitment to safe work practices. Strong communication skills, with the ability to interact with project managers, site supervisors, clients, and subcontractors. Ability to handle multiple tasks simultaneously, ensuring accuracy in documentation and process tracking. Works effectively under pressure, maintaining high performance levels and sound decision-making. Strong ability to collaborate within a multidisciplinary team with a sharp sense of informed decision-making. Highly self-motivated, adaptable, and willing to take initiative when needed. Willing to travel to sites as required. This is indicative and not exhaustive. The Employee's duties and responsibilities may evolve according to the Company's needs, in line with his skills and qualifications. Additional Information We Offer: Responsible challenge with diversified field of activity Team-oriented working atmosphere in an international Company Personal development opportunities through own Inova Academy Opportunity to gain an insight into various technical disciplines Excellent employment conditions Attractive working place (central, good transport links) Modern infrastructure Physical Demands: Frequently required to talk or hear, sit, use hands to finger, handle or feel, reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Working Conditions: Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. The noise level in the work environment is usually moderate. Statement regarding individuals with disabilities: In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate the physical and mental limitations of an employee or an applicant. However, no accommodations will be made which may pose serious health safety or environmental risks to the employee or others or which impose undue hardships on the organization. Statement regarding Equal Employment Opportunity Equal Opportunity Employer, all applicants will be considered for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation or status with regard to public assistance. Note: This job description is not intended to fully and completely describe all duties of the position. Other duties not specifically described herein may be required from time-to-time or as required. For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.
    $37k-63k yearly est. 33d ago

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