Support specialist jobs in Roanoke, VA

Basic Function: This critical IT role combines security operations and technology support for various business areas at OCC. Security operations includes troubleshooting of security-related issues, recommendation of security best practices and leading projects to improve the company's security posture. This role will also engage in supporting virtual servers, desktop systems, personal & networked printers, basic software troubleshooting, basic Network troubleshooting & support, basic Telephone Systems support and other responsibilities as needed. Significant Responsibilities: Security: Demonstrates a thorough understanding of IT security concepts, including common attack vectors, prevention methods, end-point detection and remediation (EDR), Security Incident Event Monitoring (SIEM) etc. Investigates and recommends security Monitoring best practices, nature of alerts and risk assessment. Partners with the Manager of IT Support to present security monitoring summaries, risks and remediation to upper Management. Works with the Cyber Security Compliance Manager to understand the security-monitoring framework and ensure that the right controls are being monitored completely. Recommends security solutions, methods to the Manager of IT Support. In conjunction with the Manager of IT Support, highlight problem areas quickly and effectively, ensuring that OCC Management has the information needed to make effective decisions. Participate in audits or cyber-security testing to provide supporting data as necessary. Infrastructure Technical Support: Performs administration and support tasks in a Microsoft Windows environment. Responds to first and second level support requests from business areas via phone call or email. Performs troubleshooting activities and communicates with business partners to solve day-to-day issues. Independently researches issues and/ or collaborates with the IT team to diagnose and resolve issues. Monitors the OCC incident management system (Spiceworks) and follows up with assigned personnel to ensure issues are resolved in a timely manner. Helps to maintain a centralized source of information/documentation that enables the Help Desk staff and support technicians to recover from technology issues quickly. Identifies problem trends and ensures that troubleshooting efforts are completed for recurring issues until permanent solutions are created. Works effectively in a small team environment, exchanging ideas freely, providing input and accepting suggestions to work towards a solution. Communicates ideas, situations and status clearly and effectively. Is comfortable in a fast-paced environment where competing priorities will require effective time management, effective communication and reliable follow-up. Participates in an on-call rotation. Delivery: This role requires someone who takes the initiative to investigate, collaborate and communicate. Drive excellence and doesn't hesitate to challenge the status quo in a constructive manner. Promotes OCC's service excellence and quality. Provides excellent service to business partners; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer request/needs. Champions OCC's mission, vision and values (as detailed in our 15 Essential Points of Success); complies with policies and procedures, ethical standards and Code of Conduct. Job Scope: Organization responsibility-has no supervision or leadership responsibilities Communication-frequent daily contact with all levels of employees, contractors and vendors Confidentiality-follows company policy/procedures for all levels and types of communication Financial Responsibility - has no financial responsibility Judgment - has responsibility on certain custom mission critical systems for the company. Compliance-follows company policy/procedures for Human Resources, Sarbanes-Oxley, ISO, etc. Travel-occasional overnight travel to out-of-state facilities Minimum Qualifications Required: Education and Experience: Experience in Microsoft Azure cloud computing configuration and administration are a plus. Cisco certifications are a plus. Certifications in Windows-based technologies or Cloud computing are a plus. High school diploma or GED with three years' IT related work experience in a corporate working environment is required. Associate degree in a computer science/information technology related field preferred. Other Minimum Qualifications: Effective interpersonal, communication and teamwork skills. Must have ample amount of knowledge with the Information Technology infrastructure to ensure timely problem resolution and to minimize service interruptions. Must be capable in handling tactical level tasks and projects. Essential Skills, Abilities & Knowledge: CompTIA or vendor specific certifications a plus. Work schedule will be designed to provide a balance of hours-of-responsibility and off time but the ability to be available 24x7 is an essential requirement. Working Conditions: This is a partially sedentary job which requires sight sufficient for computer use and hearing sufficient for extensive, direct and/or telephone contact with customers, management and employees. Responsibilities require an individual to be physically mobile to move around the facility. The nature of this position and the personal interactions involved require that an individual possess significant and persuasive interactive communications skills. 40+ hour on-site work week with on-call availability required. Sitting for extended periods of time, dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components, occasional inspection of cables in floors and ceilings, lifting and transporting of moderately heavy objects such as computers and peripherals. Reasonable accommodation may be made to enable individuals with a disability to perform the essential functions. Note: This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

HVAC TECHNICAL SUPPORT SPECIALIST - DCT About Us: Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission-critical. Climate control systems often account for a large percentage of the energy consumption in many of our customers' operations. With an optimal climate system, we can help them to more efficiently use energy or water resources, and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters' business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where interns are valued members of the team and are given meaningful projects to work on. JOB SUMMARY: This position is primarily concerned with meeting the expectations of our customers through answering technical inquiries regarding HVAC Data Center Cooling products. Inquires may be from the telephone or via forms from web inquiries. Product knowledge from the HVACR field including, electrical, mechanical, and controls experience are helpful in the resolution of problems and training customers about the proper operation and principles of operation. Technical Support will work with customers before a warranty remedy is provided by the parts group or field technician support is coordinated. Position requires coordination with other departments within the Data Center Business Area in a comprehensive approach at building and maintaining successful relationships with Munters customers. ESSENTIAL FUNCTIONS: Provide telephone coverage for incoming technical questions and product problems from customers and field service technicians. Monitor the service request database to respond to service calls received by the call center and work with customers to resolve issues. If necessary, on occasion visit a customer site to assist field service technician service visits when the situation demands it Knowledge of BOM structures, PLC programming practices, Wiring Schematics, and HVAC controls Prepare warranty parts approval requests with an extremely high level of accuracy Promote Service during conversations with parts customers and actively promote service sales through warranty expiration letters and other marketing channels Promote sale of retrofit solutions by listening to customer Remain involved in seeking out product improvements that will lead to production enhancements and/or retrofit opportunities, provide input to customer complaints system and other corrective action vehicles Provide parts sold information to techs on a monthly basis to promote overall service ADDITIONAL RESPONSIBILITIES: Handles all other requests from management on a timely basis May be asked to be on-call on an alternating basis and respond to customers' needs as required Understand that Field Service's major role is one of instant response to customers' needs, and focus as part of a team to make us available at all times to all of our customers' needs, urgent or otherwise JOB QUALIFICATIONS: High school diploma Strong verbal communication skills Ability to multitask, Customer focus Computer skills with Visibility and database, word processing, and spreadsheets Marketing skills and Organizational skills Ability to stay with an issue through its successful resolution Extensive familiarity with Commercial and Industrial DH products. Background in Electrical, Mechanical or HVAC equipment and or troubleshooting. Equal Opportunity Employer: [Insert company name] is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day in this territory You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

The Classroom Technologies Support Analyst is part of a team that installs, manages, and maintains functional, reliable, and intuitive presentation systems for classrooms, meeting spaces, and specialty locations to complement the educational goals of the University. The Classroom Technologies Support Analyst provides support in the use, function and design of classroom and meeting space technology. This position offers an attractive weekday schedule and the opportunity to contribute to an innovative higher education environment that prioritizes best-in-class technology solutions. As part of Client Services in ITS, the award-winning Classroom Technologies team is nationally recognized for its collaborative and forward-thinking approach. Team members also benefit from opportunities for professional growth, including continuing education and development resources. Learn more about what makes Washington and Lee University a great place to work and live at jobs.wlu.edu. Washington and Lee University actively promotes a dynamic and welcoming environment that allows students and employees of multiple backgrounds and perspectives to learn, work, and thrive together. Successful candidates will contribute to that environment and exhibit potential for excellence in their areas of expertise. Essential Functions: Shares responsibility as a primary responder for classroom and meeting space support requests. Prompt response time is crucial to the Classroom Technologies mission Provides support for personal devices (iOS, Mac, PC, Android, etc.) in the classroom environment. Plans and executes solutions to reported problems. Uses the ITS ticketing software promptly to document and manage help requests, training requests and equipment malfunctions and repairs. Analyzes help calls and user feedback for opportunities to implement improvements in a timely manner. Collaborates in the development of training and orientation programs, documentation materials, service procedures, reference materials, and other resources to effectively support operational systems and end-users. Remains competent and current in the industry trends and standards. Stays abreast of new technologies and evaluates possible impact and use. Makes recommendations based on research. Provides regular maintenance of multimedia equipment including firmware updates, proper cleaning and cable management. Maintains and organizes inventory of the department's devices including, currently installed, hot swaps and disposal for classroom and meeting space A/V. Provides support for digital signage hardware on campus. Follows the ITS Information Security Program and industry standard best practices to help ensure the confidentiality, integrity, and availability of all IT resources. Supports the Associate Director of Classroom Technologies with installations, upgrades, purchasing, and PO requisitions. Performs other duties as assigned. Minimum Qualifications: Bachelor's degree or a combination of education and experience from which a similar skillset would be obtained, including two years professional experience in a “just-in-time" technical position. Experience in A/V technology in a higher education environment is preferred. The ability to understand and troubleshoot A-V systems and to configure and support classroom computers in both Windows and Apple environments. Knowledge of supporting A/V control systems, DSP's, Cameras, etc. Proficiency in Microsoft Office, videoconferencing solutions, and lecture capture solutions. Ability to perform A/V system checks in terms of projector alignments and focus and detect audio distortion and feedback. Ability to navigate network tools to troubleshoot networked devices Desire to understand and strive for improving variables within our control. An ability to think critically and reprioritize under time constraints. Professional and effective written and verbal communications skills. Application Instructions Review of applications will begin on September 15 and continue until the position is filled. Required materials include: Cover letter Resume Names and contact information for three professional references Application instructions for internal and external candidates can be found at ********************************************************* Position Type: Exempt, Full Time, Benefit Eligible Minimum Pay: $63,844.00 - Pay Commensurate with Experience Washington and Lee is an Equal Opportunity Employer seeking candidates committed to high standards of scholarship, performance, professionalism, and to a welcoming campus community. Job description requirements are representative, but not all‐inclusive of the knowledge, skill, and abilities needed to successfully perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement.. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Summary Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement.. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Overview Help Accepting applications Open & closing dates 10/27/2025 to 12/31/2025 Salary $42,679 to - $67,865 per year The salary range shown is for base salary only, actual salary will be determined based on the duty location of the selectee. Pay scale & grade GS 7 - 9 Locations Many vacancies in the following locations: Anchorage, AK Birmingham, AL Gadsden, AL Mobile, AL Show morefewer locations (185) Montgomery, AL Fayetteville, AR Fort Smith, AR Little Rock, AR Texarkana, AR Eloy, AZ Florence, AZ Phoenix, AZ Tucson, AZ Yuma, AZ Adelanto, CA Bakersfield, CA Calexico, CA Camarillo, CA El Centro, CA Fresno, CA Los Angeles, CA Morgan Hill, CA Redding, CA Sacramento, CA San Bernardino, CA San Diego, CA San Francisco, CA Santa Ana, CA Santa Maria, CA Stockton, CA Alamosa, CO Aurora, CO Centennial, CO Craig, CO Durango, CO Florence, CO Frederick, CO Grand Junction, CO Hartford, CT Dover, DE Fort Myers, FL Jacksonville, FL Miami, FL Miramar, FL Orlando, FL Plantation, FL Pompano Beach, FL Stuart, FL Tallahassee, FL Tampa, FL Atlanta, GA Folkston, GA Lumpkin, GA Savannah, GA Tamuning, GU Honolulu, HI Cedar Rapids, IA Des Moines, IA Sioux City, IA Boise, ID Idaho Falls, ID Twin Falls, ID Broadview, IL Chicago, IL Rock Island, IL Indianapolis, IN Wichita, KS Bowling Green, KY Louisville, KY Alexandria, LA Baton Rouge, LA Jena, LA Lafayette, LA New Orleans, LA Oakdale, LA Winnfield, LA Burlington, MA Baltimore, MD Salisbury, MD Scarborough, ME Detroit, MI Grand Rapids, MI Fort Snelling, MN Kansas City, MO Saint Louis, MO Strafford, MO Gulfport, MS Pearl, MS Billings, MT Cary, NC Charlotte, NC Greensboro, NC Hendersonville, NC Wilmington, NC Grand Forks, ND Grand Island, NE North Platte, NE Omaha, NE Manchester, NH Elizabeth, NJ Mount Laurel, NJ Newark, NJ Albuquerque, NM Chaparral, NM Las Cruces, NM Roswell, NM Las Vegas, NV Reno, NV Batavia, NY Buffalo, NY Central Islip, NY Champlain, NY Malta, NY New York, NY Brooklyn Heights, OH Cincinnati, OH Westerville, OH Oklahoma City, OK Tulsa, OK Eugene, OR Medford, OR Portland, OR Lords Valley, PA Philadelphia, PA Philipsburg, PA Pittsburgh, PA Williamsport, PA York, PA Aguadilla, PR Guaynabo, PR Warwick, RI Charleston, SC Columbia, SC Greer, SC Sioux Falls, SD Chattanooga, TN Knoxville, TN Nashville, TN Alvarado, TX Amarillo, TX Anson, TX Athens, TX Austin, TX Big Spring, TX Conroe, TX Corpus Christi, TX Dallas, TX Del Rio, TX Edinburg, TX El Paso, TX Harlingen, TX Houston, TX Huntsville, TX Karnes City, TX Laredo, TX Livingston, TX Los Fresnos, TX Lubbock, TX Memphis, TX Midland, TX Pearsall, TX Pecos, TX Pflugerville, TX Raymondville, TX San Angelo, TX San Antonio, TX Taylor, TX Waco, TX Ogden, UT Orem, UT Saint George, UT West Valley City, UT Bowling Green, VA Chantilly, VA Harrisonburg, VA Norfolk, VA Richmond, VA Salem, VA Charlotte Amalie, VI Saint Thomas, VI Saint Albans, VT Ferndale, WA Richland, WA Seattle, WA Tacoma, WA Yakima, WA Milwaukee, WI Charleston, WV Cheyenne, WY Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 12 Job family (Series) * 0301 Miscellaneous Administration And Program Supervisory status No Security clearance Other Drug test Yes Position sensitivity and risk High Risk (HR) Trust determination process * Credentialing * Suitability/Fitness Financial disclosure Yes Bargaining unit status No Announcement number OPM-ERO-12821404-DHA-EKS Control number 848931200 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Clarification from the agency These positions will be filled through the Office of Personnel Management's Direct Hire Authority for the occupation and is open to all U.S. citizens. Duties Help As a Mission Support Specialist, at the full performance level you will perform the following duties: * Coordinate and perform a wide variety of administrative and management services essential to the operations of the office including, but not limited to: management information systems, telecommunications, budget, finance, procurement, human resources, training, logistics, property, space, records and files, printing and graphics, mail, travel, and office equipment; * Advise management on assigned administrative matters; * Conduct or participate in the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness of these services at the local level; * Represent the office in dealings with vendors and organizations within the agency that have primary responsibility for these services; * Operate, manage, and oversee a fleet management program including: purchase, disposal, maintenance, budgeting, and reporting functions. Requirements Help Conditions of employment * You must be a U.S. citizen to apply for this position. * You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs. * Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see ********************* * One-year probationary period may be required. * A pre-employment drug test will be required. * If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application. * DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. * All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing. * Incentives may be authorized; however, this is contingent upon funds availability. * License required: No * Pre-employment physical required: No * Bargaining Unit Position:No * Financial Disclosure: If you are hired, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) within 30 days after appointment. * Qualification requirements must be met for those applications submitted by each cut-off date. * Complete the initial online assessments and USA Hire Assessment, if required. Qualifications Minimum Qualifications for GS-07: Specialized Experience: At least one year of specialized experience equivalent to the GS-05 level in the Federal service that included performing developmental assignments under the close guidance of a higher level specialist that provided exposure to a wide variety of management and administrative methods, techniques, and practices such as: * Compiling and updating budget data on spreadsheets; * Assisting with the preparation of requests for personnel actions; * Coordinating office moves and telephone service requirements; * Monitoring usage of government/company owned motor vehicles; * Responding to routine questions concerning administrative procedures and requirements. OR Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. OR Superior Academic Achievement: Successful completion of all the requirements for a bachelor's degree with Superior Academic Achievement. In order to be creditable under this provision, Superior Academic Achievement must have been gained in a curriculum that is qualifying for the position to be filled. Superior Academic Achievement is based on:(1) Class Standing - Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses; OR (2) Grade-Point Average (G.P.A.) - Applicants must have a grade-point average of either (a) 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on your official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or (b) 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.; OR (3) Honor Society Membership - Applicants may be considered eligible based on membership in one of the approved national scholastic honor societies listed by the Association of College Honor Societies (*************************** OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages. Minimum Qualifications for GS-09: Specialized Experience: At least one year of specialized experience equivalent to the GS-07 level in the Federal service that included experience such as: * Providing assistance to senior specialists in the evaluation and analysis of operational and administrative programs; * Assisting in the execution of administrative programs by carrying out specified portions or segments of specific projects such as updating budget data on spreadsheets and preparing routine budget requests; * Preparing requests for personnel actions; * Identifying and recommending solutions to administrative problems on established methods and procedures. OR Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages. All qualification requirements must be met by the cutoff dates listed under additional information. Qualification claims will be subject to verification. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned. Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit: ************************************************************************** Additional information THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. Applicants will be referred periodically throughout the announcement period based on the schedule below. * 1st Cut-off on 11/01/2025 * 2nd Cut-off on 12/01/2025 * Final Cut-off on 12/31/2025 Promotion Potential: When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval. Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. Pursuant to Executive Order 12564, and the DHS Drug-Free Workplace Plan, ICE is committed to maintaining a drug-free workplace and, therefore, personnel in safety- or security-sensitive positions (testing designated positions) are subject to random drug testing. Moreover, other drug testing of employees (e.g., reasonable suspicion drug test) may be conducted in order to ensure a safe and healthy work environment. All applicants tentatively selected for employment at ICE are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/**********9652-Reasonable-Accommodation-Information) Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): * Attention to Detail * Customer Service * Decision Making * Flexibility * Integrity/Honesty * Interpersonal Skills * Learning * Reading Comprehension * Reasoning * Self-Management * Stress Tolerance * Teamwork Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. To preview the assessment questionnaire, click the following link: ******************************************************** Direct Hire Authority: These positions will be filled through the Office of Personnel Management's Direct Hire Authority. The "Rule of Three", Category Rating and Veterans Preference will not apply to this vacancy. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet. Veterans: Although the Direct Hire Authority permits hiring without regard to Veterans Preference, applicants who are eligible for Veterans Preference are still encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). View information on veterans' preference. Career Transition Assistance Program: This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: ************************************************************ Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help To apply for this position, you must submit a complete Application Package which includes: 1. Your resume showing relevant experience, education and training. Work experience must include: job title, duties, employer's name, employer's telephone number, employer's address, starting and ending dates (MM/YY), hours worked per week, and indicate whether or not we may contact your current supervisor. Limit your resume to two pages. Only resumes 2 pages in length will be accepted to determine eligibility and qualifications. For more information, view the following link. USAJOBS Help Center - Update your resume now so it meets new resume requirements 2. Other supporting documents (only submit if applicable to you): * Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed. * Are you a veteran entitled to preference? Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or notice form. Those applying for 10-Point preference must fill out the SF-15 and provide an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other associated documentation based on your preference. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. * Are you claiming special priority selection rights under the Career Transition Assistance Program (ICTAP/CTAP)? If so, submit all of the following: * A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement; * A copy of your most recent SF-50 "Notification of Personnel Action'', noting your positions, grade level, and duty location; * A copy of your latest performance appraisal including your rating; and * Any documentation from your agency that shows your current promotion potential if applicable. * Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: * Position title; * Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee); * Agency; and * Beginning and ending dates of appointment. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Apply now Back to search results Job no: 534946 Work type: Staff Senior management: College of Science Department: Chemistry Job Description The Department of Chemistry seeks a highly skilled and motivated individual to design, manage, and maintain the department's infrastructure, encompassing hardware, software, and instrumentation support. The primary focus will be on supporting Windows-based systems, with some assistance for Mac environments. The role also requires expertise in instrument control systems and data acquisition systems that are essential for the department's research and teaching mission. Key responsibilities include providing on-site technical support to faculty, students, and staff; managing desktop and laptop computers; configuring and maintaining instrument interfaces; and ensuring compliance with IT security and safety standards. The individual will work independently and coordinate with other members of the Chemistry Department IT team to meet all computing and laboratory technology needs. This position is crucial to the department's IT operations. As the primary on-site technology support resource, this individual represents IT services within the Chemistry Department, influencing the positive perception of our clients. Providing exceptional service-oriented support is a vital part of success in this role. The ideal candidate will possess solid technical knowledge and proficiency, demonstrate a strong commitment to improvement and teamwork, exhibit good follow-up and communication skills, and show professional respect for all clients, team members, and partners Required Qualifications * Demonstrated knowledge and advanced hands-on experience with Windows operating system configuration, deployment, and troubleshooting in an educational, office, or enterprise setting. * Experience managing and administering desktop and laptop endpoints, including hardware installation, replacement, repair, and software deployment. * Knowledge of IT security issues and ability to implement security practices to satisfy university requirements and best practices. * Demonstrated experience with instrument control systems, data acquisition systems, or laboratory equipment interfaces. * Ability to understand computer hardware, software, networks, and operating systems, and ability to configure systems to work effectively and reliably. * Ability to troubleshoot complex technical problems methodically and implement solutions with minimal oversight. * Excellent communication skills to interact effectively with clients of varying technical knowledge, addressing their needs and concerns professionally. * Ability to work independently and collaboratively in a team environment with a team-centric mindset. * Strong time management and prioritization skills to handle competing support requests and tasks. * Ability to maintain professional demeanor and diplomacy in times of high volume or difficult situations. * Demonstrated ability to create and maintain detailed documentation. Preferred Qualifications * Bachelor's degree in a technical computer-oriented field or related certifications, or equivalent experience. * Experience with Active Directory user provisioning, group management, and troubleshooting, including Group Policy administration. * Working knowledge of Mac operating system support and troubleshooting. * Knowledge of endpoint management tools and configuration management platforms (Microsoft Endpoint Configuration Manager, InTune, Jamf, or similar). * Experience in an academic or research environment. * Familiarity with specialized scientific instrumentation (mass spectrometers, NMR systems, chromatography equipment, etc.). * Experience with remote support delivery to distributed locations. * Demonstrated supervisory or mentoring experience, or willingness to supervise and train other IT support staff. * Experience with IT service ticketing and knowledge management systems. Pay Band 5 Overtime Status Exempt: Not eligible for overtime Appointment Type Regular Salary Information Commensurate with experience Hours per week 40 - exempt position Review Date 12/15/25 Additional Information The successful candidate will be required to have a criminal conviction check. About Virginia Tech Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually. Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development. Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law. If you are an individual with a disability and desire an accommodation, please contact Leslie Cherry-Marshall at *************** during regular business hours at least 10 business days prior to the event. Advertised: December 1, 2025 Applications close:

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

The Department of Chemistry seeks a highly skilled and motivated individual to design, manage, and maintain the department's infrastructure, encompassing hardware, software, and instrumentation support. The primary focus will be on supporting Windows-based systems, with some assistance for Mac environments. The role also requires expertise in instrument control systems and data acquisition systems that are essential for the department's research and teaching mission. Key responsibilities include providing on-site technical support to faculty, students, and staff; managing desktop and laptop computers; configuring and maintaining instrument interfaces; and ensuring compliance with IT security and safety standards. The individual will work independently and coordinate with other members of the Chemistry Department IT team to meet all computing and laboratory technology needs. This position is crucial to the department's IT operations. As the primary on-site technology support resource, this individual represents IT services within the Chemistry Department, influencing the positive perception of our clients. Providing exceptional service-oriented support is a vital part of success in this role. The ideal candidate will possess solid technical knowledge and proficiency, demonstrate a strong commitment to improvement and teamwork, exhibit good follow-up and communication skills, and show professional respect for all clients, team members, and partners Required Qualifications • Demonstrated knowledge and advanced hands-on experience with Windows operating system configuration, deployment, and troubleshooting in an educational, office, or enterprise setting. • Experience managing and administering desktop and laptop endpoints, including hardware installation, replacement, repair, and software deployment. • Knowledge of IT security issues and ability to implement security practices to satisfy university requirements and best practices. • Demonstrated experience with instrument control systems, data acquisition systems, or laboratory equipment interfaces. • Ability to understand computer hardware, software, networks, and operating systems, and ability to configure systems to work effectively and reliably. • Ability to troubleshoot complex technical problems methodically and implement solutions with minimal oversight. • Excellent communication skills to interact effectively with clients of varying technical knowledge, addressing their needs and concerns professionally. • Ability to work independently and collaboratively in a team environment with a team-centric mindset. • Strong time management and prioritization skills to handle competing support requests and tasks. • Ability to maintain professional demeanor and diplomacy in times of high volume or difficult situations. • Demonstrated ability to create and maintain detailed documentation. Preferred Qualifications • Bachelor's degree in a technical computer-oriented field or related certifications, or equivalent experience. • Experience with Active Directory user provisioning, group management, and troubleshooting, including Group Policy administration. • Working knowledge of Mac operating system support and troubleshooting. • Knowledge of endpoint management tools and configuration management platforms (Microsoft Endpoint Configuration Manager, InTune, Jamf, or similar). • Experience in an academic or research environment. • Familiarity with specialized scientific instrumentation (mass spectrometers, NMR systems, chromatography equipment, etc.). • Experience with remote support delivery to distributed locations. • Demonstrated supervisory or mentoring experience, or willingness to supervise and train other IT support staff. • Experience with IT service ticketing and knowledge management systems. Pay Band 5 Overtime Status Exempt: Not eligible for overtime Appointment Type Regular Salary Information Commensurate with experience Hours per week 40 - exempt position Review Date 12/15/25 Additional Information The successful candidate will be required to have a criminal conviction check. About Virginia Tech Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually. Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development. Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law. If you are an individual with a disability and desire an accommodation, please contact Leslie Cherry-Marshall at *************** during regular business hours at least 10 business days prior to the event.

Job Description - This is a sensitive and essential position. Conducts interviews, evaluates qualifications for financial assistance programs based on information from customers, and makes eligibility determinations in accordance with federal and/or state policies and guidelines for participation in SNAP/Medicaid/TANF and other financial programs. Information is entered into VDSS or county systems (VaMMIS/VaCMS/Thomas Brothers). Submit local reports as needed and necessary. Explains responsibilities, rights, and program availability to customers. Reviews VDSS broadcasts. Refers suspected fraud cases to Fraud Investigator. Provides emergency shelter duty in times of emergencies and/or natural disaster. Qualifications - Knowledge, Skills, and Abilities (KSA's): Working knowledge of: practices of public service organizations; economic and basic human behavior; financial assistance programs sufficient to determine/re-determine eligibility for benefits; eligibility requirements for social service assistance as outlined by State, Local and Federal guidelines, regulations and policies; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skill in operating a personal computer and the associated office and agency software. Ability to comprehend and apply policies and regulations for public assistance programs, sufficient to make eligibility determinations. Ability to schedule and manage own workload sufficient to meet deadlines for completion of job responsibilities. Ability to communicate effectively, orally and in writing, with broad spectrum of individuals to include customers, employers, courts and medical professionals in person and on the phone. Must be able to gather information, analyze information, complete mathematical computations, evaluate client ownership share in situations, make eligibility determinations, and make referrals. Must have good sound judgement, maintain professional ethics, problem solving, emotional stability and maturity, ability to manage multiple tasks and priorities. Must have a positive attitude, helpful demeanor, and exhibit a professional working relationship with staff, clients, and the community. Qualifications - Education, Experience, Licensure, and Certification: High school diploma supplemented with additional training and experience which provides the required knowledge, skills and abilities

Job Description: This is an essential position specific to compliance of all financial assistance programs including, but not limited to, SNAP, TANF, Medicaid, and Title IV Part E of the Social Security Act. Employee may be responsible for processing applications and/or maintaining a case load for financial assistance programs, IV-E, and Adoption Assistance. Conducts interviews, evaluates information for all financial assistance programs requiring advanced program knowledge in accordance with federal and state policies; enters financial and non-financial data into VDSS automated systems; submits reports; reviews cases for accuracy; teaches classes; carries case load involving complex matters; monitors VDSS homepage for updates; assists supervisor with complex system matters from BP Unit; conducts quality control case reviews; provides emergency shelter duty in times of emergencies and natural disasters. Serves as lead worker and supports supervisor by ensuring staff coverage as required. Qualifications - Knowledge, Skills, and Abilities (KSAs): Working Knowledge of office systems, basic math, and Microsoft programs and operations. Ability to comprehend and apply public assistance programs, policies, and regulations including, but not limited to, SNAP, TANF, and Medicaid; Knowledge of Title IV-E program, budget, and financial principals, practices, and payment processes; Ability to schedule and manage own workload. Ability to read and understand complex written materials and oral instruction. Ability to analyze and evaluate complex administrative situations, research information, and to formulate and exercise appropriate judgement in establishing priorities. Skill in use of computer and computer software; Ability to interview customers to collect and analyze statistical data for financial accountability sufficient to recognize gaps and conflicting information to ensure completeness and accuracy of data to make complex eligibility decisions and detect fraud; Ability to oversee the work of others. Employee must have a positive attitude and helpful demeanor, and exhibit a professional working relationship with staff, clients, and the community. Qualifications - Education and Experience: Considerable experience in benefit programs including SNAP, TANF, and Medicaid, including Title IV-E, financial calculations, customer services, and skill in the use of computer and computer software preferred. Or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. High school diploma preferred.

Job Description Provide comprehensive technical support: hardware, software, applications, systems, interfaces, and equipment, which may include supporting staff and/or operations at multiple locations; Performs basic installation, configuration, troubleshooting, and repair of software and hardware with basic knowledge of network and security principles. Serves as a resource to staff for resolving under the guidance of the IT Director. Ensures all technology support and system maintenance activities comply with HIPAA, HITECH, and agency data security standards. May require on-call availability or flexible scheduling. Essential Functions: Troubleshoot and resolve computer software, hardware, internet, phone, and voicemail problems utilizing available resources in a timely manner. Installs troubleshoots and performs upgrades to the software of all Agency Computers. Performs set up and configuration of new computers, printers, copiers, software, drivers, internet, email, etc. Develop, create, and verify preventative maintenance schedules and upgrades on computers and servers, support asset tracking. Supports and maintains user account information iand ensures appropriate access levels and system security are maintained in compliance with HIPAA and agency privacy standards. May assist with web designing, creating and maintaining the AHCS' website and other duties as assigned. Education and Experience: Two (2) year degree in a relevant IT field of study and three (3) years of relevant work experience; OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities Why work at AHCS? Supporting our mission: This role provides a critical support function of the IT Department, which allows AHCS to remain operationally stable in our network in order to continue serving our clients. Each day, AHCS makes a difference in our community for individuals who have a mental illness, developmental disabilities, and substance use disorders. Great co-workers: Our staff work hard and support each other in a team atmosphere. We offer great benefits, including VRS (Virginia Retirement System)! Please note that this position is located on-site in Covington, VA Candidates who are offered a position must undergo a background check, including social services review, and drug screen. Virginia has restrictions on hiring individuals with certain convictions. Here is the list: ************************************************************************* - *************************************************************************

Title: Printer/Computer Support Technician State Role Title: Info Technology Specialist I Hiring Range: Based on qualifications & experience Pay Band: 4 Agency Website: *********** Recruitment Type: General Public - G Job Duties Full-time Printer/Computer Support Technician is primarily responsible for triaging printer issues overseeing operation of the Print Production Environment as well as operating the unit to print documents for the entire Post utilizing Fiery Command Workstation; utilizing MyQ to manage print system and generate reports; servicing and supporting cadet/faculty/staff computers; providing support to full-time computer technicians and technical support at the Faculty/Staff Help Desk. This position is also responsible for troubleshooting and providing end user hardware and software support, imaging and deploying new computers, and working closely with outside vendors to quickly resolve and triage post fleet print issues. This position is to be in person and not remote. Minimum Qualifications • Knowledge of printers and MFPs. • Experience supporting personal computer hardware and software. • Knowledge of hardware repair and software configurations. • Experience supporting Microsoft and Mac operating systems, software products including the MS Office Suite, Office 365, and Microsoft networking in a TCP/IP network environment is necessary. • Dependable, excellent attendance record, self-motivated. • Excellent troubleshooting, communications, organizational, and customer service skills. • Able to work well independently as well as in a team setting. • Must work well with minimal supervision. • Must be able to lift heavy objects, walk distances, and climb ladders. • Must have excellent workload prioritization within a break-fix environment. Additional Considerations • Print shop experience. • Experience using MyQ. • Experience using Fiery Command Workstation. • Experience with Microsoft Windows print server environment. • Microsoft certification. • Previous PC/MacOS technician experience. • Jamf MDM/MAM experience. • Solid Understanding of DHCP. Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. Contact Information Name: Tamara Wade Phone: ************ Email: **************** In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Under supervision of the Director of Programming, the Program Specialist is responsible for the daily operations of the County branch office serving low-income residents, including assessing the needs of the low-income community and assisting in the design of programs to address those needs. Ensures complete compliance in all programs administered in their counties to Federal, State, and Agency regulations and guidelines. The Program Specialist will treat all individuals with dignity and respect, make necessary referrals for clients, and exemplify the South Central Community Action Program, Inc. (SCCAP) commitment to empowering people to reach their potential. ESSENTIAL DUTIES & RESPONSIBILITIES The following duties are normal for this position. The following should not be construed as a complete list of responsibilities, duties, and skills required of personnel. Other duties may be required and assigned. Coordinates the day-to-day activities of the Energy Assistance Program (EAP) and Housing Choice Voucher (HCV) Program. Interacts with and develops networking with other county agencies. Performs client casework; provides crisis intervention; makes referrals; advocates for tenants. Conducts client intake and determines eligibility for all available programs offered by South Central Community Action Program. Interacts with and develops networking with other county agencies. Assists in proposals and development of new programs. Complies, prepares, and delivers/submits various reports, statistical information, and financial data on a timely basis. Reads and follows state and/or federal regulations, policies and procedures; attends local and state training and information meetings as required. Maintain confidential employment, client, and business information. Reviews and monitors pending case list. Performs other duties as assigned. EDUCATION & EXPERIENCE High school diploma or GED; supplemented by one to two years previous experience in casework, counseling, social service managing, or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge skills, and abilities for this job. * Effectively communicate both orally and in writing; have the ability to write reports and business correspondence. * Ability to effectively present information; Spanish speaking ability a plus. * Cooperate successfully as a member of a team. * Possess good organizational skills, with sensitivity to details. * Proficiency with computer operations and possess skills preferably with MS Office. REQUIRED SKILLS & ABILITIES * Must possess a valid driver's license and have access to a personal vehicle with required liability insurance for use in business related travel. * Must be able to work under multiple supervisors. * Must ensure efficient operations and present a professional image in conduct, attitude, and attire. * Must be philosophically compatible with the mission of SCCAP. * Must maintain the integrity of confidential employment, client and business information. * Must be able to obtain CPR and First Aid Certification (SCCAP will provide the training). * Ability to travel locally, regionally and nationally to attend to daily work demands, meetings, workshops and conferences. PHYSICAL & MENTAL DEMANDS Ability to use departmental equipment, tools, and materials. Ability to exert physical effort in light to moderate work involving lifting, carrying, pushing, and pulling; ability to stoop, kneel, crouch, and crawl; ability to climb and balance, tasks require perception and discrimination. Requires normal range of hearing and vision. Must be able to handle diverse work problems on a daily basis. Requires ability to set priorities and work schedule yet adjust to changes necessitated by last minute assignments and deadline requests that may prove stressful. A consistent pleasant attitude is necessary with personal maturity as an important attribute. Must relate and interact with people at all levels of the company and in a culturally diverse environment.

Basic Function: This critical IT role combines security operations and technology support for various business areas at OCC. Security operations includes troubleshooting of security-related issues, recommendation of security best practices and leading projects to improve the company's security posture. This role will also engage in supporting virtual servers, desktop systems, personal & networked printers, basic software troubleshooting, basic Network troubleshooting & support, basic Telephone Systems support and other responsibilities as needed. Significant Responsibilities: Security: * Demonstrates a thorough understanding of IT security concepts, including common attack vectors, prevention methods, end-point detection and remediation (EDR), Security Incident Event Monitoring (SIEM) etc. * Investigates and recommends security Monitoring best practices, nature of alerts and risk assessment. * Partners with the Manager of IT Support to present security monitoring summaries, risks and remediation to upper Management. * Works with the Cyber Security Compliance Manager to understand the security-monitoring framework and ensure that the right controls are being monitored completely. * Recommends security solutions, methods to the Manager of IT Support. * In conjunction with the Manager of IT Support, highlight problem areas quickly and effectively, ensuring that OCC Management has the information needed to make effective decisions. * Participate in audits or cyber-security testing to provide supporting data as necessary. Infrastructure Technical Support: * Performs administration and support tasks in a Microsoft Windows environment. * Responds to first and second level support requests from business areas via phone call or email. * Performs troubleshooting activities and communicates with business partners to solve day-to-day issues. * Independently researches issues and/ or collaborates with the IT team to diagnose and resolve issues. * Monitors the OCC incident management system (Spiceworks) and follows up with assigned personnel to ensure issues are resolved in a timely manner. * Helps to maintain a centralized source of information/documentation that enables the Help Desk staff and support technicians to recover from technology issues quickly. * Identifies problem trends and ensures that troubleshooting efforts are completed for recurring issues until permanent solutions are created. * Works effectively in a small team environment, exchanging ideas freely, providing input and accepting suggestions to work towards a solution. * Communicates ideas, situations and status clearly and effectively. * Is comfortable in a fast-paced environment where competing priorities will require effective time management, effective communication and reliable follow-up. * Participates in an on-call rotation. Delivery: This role requires someone who takes the initiative to investigate, collaborate and communicate. Drive excellence and doesn't hesitate to challenge the status quo in a constructive manner. Promotes OCC's service excellence and quality. Provides excellent service to business partners; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer request/needs. Champions OCC's mission, vision and values (as detailed in our 15 Essential Points of Success); complies with policies and procedures, ethical standards and Code of Conduct. Job Scope: * Organization responsibility-has no supervision or leadership responsibilities * Communication-frequent daily contact with all levels of employees, contractors and vendors * Confidentiality-follows company policy/procedures for all levels and types of communication * Financial Responsibility - has no financial responsibility * Judgment - has responsibility on certain custom mission critical systems for the company. * Compliance-follows company policy/procedures for Human Resources, Sarbanes-Oxley, ISO, etc. * Travel-occasional overnight travel to out-of-state facilities Minimum Qualifications Required: Education and Experience: * Experience in Microsoft Azure cloud computing configuration and administration are a plus. * Cisco certifications are a plus. * Certifications in Windows-based technologies or Cloud computing are a plus. * High school diploma or GED with three years' IT related work experience in a corporate working environment is required. * Associate degree in a computer science/information technology related field preferred. Other Minimum Qualifications: Effective interpersonal, communication and teamwork skills. Must have ample amount of knowledge with the Information Technology infrastructure to ensure timely problem resolution and to minimize service interruptions. Must be capable in handling tactical level tasks and projects. Essential Skills, Abilities & Knowledge: CompTIA or vendor specific certifications a plus. Work schedule will be designed to provide a balance of hours-of-responsibility and off time but the ability to be available 24x7 is an essential requirement. Working Conditions: This is a partially sedentary job which requires sight sufficient for computer use and hearing sufficient for extensive, direct and/or telephone contact with customers, management and employees. Responsibilities require an individual to be physically mobile to move around the facility. The nature of this position and the personal interactions involved require that an individual possess significant and persuasive interactive communications skills. 40+ hour on-site work week with on-call availability required. Sitting for extended periods of time, dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components, occasional inspection of cables in floors and ceilings, lifting and transporting of moderately heavy objects such as computers and peripherals. Reasonable accommodation may be made to enable individuals with a disability to perform the essential functions. Note: This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Title Description- Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies. General Work Tasks (Illustrative Only) - Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; Explains nature of temporary assistance benefit programs and determines reasons and need for assistance; Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability; Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; Computes assistance plans; Determines the need for and amount of allowances for special circumstance items; Evaluates such social factors as education, work experience, and levels of social functioning; and Evaluates employability of clients and explores potential sources of income. Knowledge, Skills, and Abilities: Knowledge- Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skills- Skill in operating a personal computer and the associated office and agency software. Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations. Education and Experience- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Preferred Qualifications: Case Management Experience Special Requirements: Applicants may be subject to Criminal History Background search; Central Registry search, DMV driving record check, and/or pre-employment drug screen. The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings. Employee must be willing to work in community emergency shelter in the event of a disaster or emergency. Special Instructions to Applicants: Application must be submitted electronically through this website. Mailed, e-mailed, faxed, or hand delivered applications and resumes will not be accepted. Consideration for an interview is based solely on the information within the application. Applications must include complete work history, including period(s) of unemployment if applicable.

Title Description- Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department's compensation plan. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies. General Work Tasks (Illustrative Only) - Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; Explains nature of temporary assistance benefit programs and determines reasons and need for assistance; Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability; Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; Computes assistance plans; Determines the need for and amount of allowances for special circumstance items; Evaluates such social factors as education, work experience, and levels of social functioning; and Evaluates employability of clients and explores potential sources of income. Knowledge, Skills, and Abilities: Knowledge- Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skills- Skill in operating a personal computer and the associated office and agency software. Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations. Education and Experience- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Minimum Qualifications: Preferred Qualifications: Special Requirements: Special Instructions to Applicants:

Basic Function: This critical IT role combines security operations and technology support for various business areas at OCC. Security operations includes troubleshooting of security-related issues, recommendation of security best practices and leading projects to improve the company's security posture. This role will also engage in supporting virtual servers, desktop systems, personal & networked printers, basic software troubleshooting, basic Network troubleshooting & support, basic Telephone Systems support and other responsibilities as needed. Significant Responsibilities: Security: Demonstrates a thorough understanding of IT security concepts, including common attack vectors, prevention methods, end-point detection and remediation (EDR), Security Incident Event Monitoring (SIEM) etc. Investigates and recommends security Monitoring best practices, nature of alerts and risk assessment. Partners with the Manager of IT Support to present security monitoring summaries, risks and remediation to upper Management. Works with the Cyber Security Compliance Manager to understand the security-monitoring framework and ensure that the right controls are being monitored completely. Recommends security solutions, methods to the Manager of IT Support. In conjunction with the Manager of IT Support, highlight problem areas quickly and effectively, ensuring that OCC Management has the information needed to make effective decisions. Participate in audits or cyber-security testing to provide supporting data as necessary. Infrastructure Technical Support: Performs administration and support tasks in a Microsoft Windows environment. Responds to first and second level support requests from business areas via phone call or email. Performs troubleshooting activities and communicates with business partners to solve day-to-day issues. Independently researches issues and/ or collaborates with the IT team to diagnose and resolve issues. Monitors the OCC incident management system (Spiceworks) and follows up with assigned personnel to ensure issues are resolved in a timely manner. Helps to maintain a centralized source of information/documentation that enables the Help Desk staff and support technicians to recover from technology issues quickly. Identifies problem trends and ensures that troubleshooting efforts are completed for recurring issues until permanent solutions are created. Works effectively in a small team environment, exchanging ideas freely, providing input and accepting suggestions to work towards a solution. Communicates ideas, situations and status clearly and effectively. Is comfortable in a fast-paced environment where competing priorities will require effective time management, effective communication and reliable follow-up. Participates in an on-call rotation. Delivery: This role requires someone who takes the initiative to investigate, collaborate and communicate. Drive excellence and doesn't hesitate to challenge the status quo in a constructive manner. Promotes OCC's service excellence and quality. Provides excellent service to business partners; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer request/needs. Champions OCC's mission, vision and values (as detailed in our 15 Essential Points of Success ); complies with policies and procedures, ethical standards and Code of Conduct. Job Scope: Organization responsibility-has no supervision or leadership responsibilities Communication-frequent daily contact with all levels of employees, contractors and vendors Confidentiality-follows company policy/procedures for all levels and types of communication Financial Responsibility - has no financial responsibility Judgment - has responsibility on certain custom mission critical systems for the company. Compliance-follows company policy/procedures for Human Resources, Sarbanes-Oxley, ISO, etc. Travel-occasional overnight travel to out-of-state facilities Minimum Qualifications Required: Education and Experience: Experience in Microsoft Azure cloud computing configuration and administration are a plus. Cisco certifications are a plus. Certifications in Windows-based technologies or Cloud computing are a plus. High school diploma or GED with three years' IT related work experience in a corporate working environment is required. Associate degree in a computer science/information technology related field preferred. Other Minimum Qualifications: Effective interpersonal, communication and teamwork skills. Must have ample amount of knowledge with the Information Technology infrastructure to ensure timely problem resolution and to minimize service interruptions. Must be capable in handling tactical level tasks and projects. Essential Skills, Abilities & Knowledge: CompTIA or vendor specific certifications a plus. Work schedule will be designed to provide a balance of hours-of-responsibility and off time but the ability to be available 24x7 is an essential requirement. Working Conditions: This is a partially sedentary job which requires sight sufficient for computer use and hearing sufficient for extensive, direct and/or telephone contact with customers, management and employees. Responsibilities require an individual to be physically mobile to move around the facility. The nature of this position and the personal interactions involved require that an individual possess significant and persuasive interactive communications skills. 40+ hour on-site work week with on-call availability required. Sitting for extended periods of time, dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components, occasional inspection of cables in floors and ceilings, lifting and transporting of moderately heavy objects such as computers and peripherals. Reasonable accommodation may be made to enable individuals with a disability to perform the essential functions. Note: This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Title Description- Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department's compensation plan. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies. General Work Tasks (Illustrative Only) - Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; Explains nature of temporary assistance benefit programs and determines reasons and need for assistance; Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability; Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; Computes assistance plans; Determines the need for and amount of allowances for special circumstance items; Evaluates such social factors as education, work experience, and levels of social functioning; and Evaluates employability of clients and explores potential sources of income. Knowledge, Skills, and Abilities: Knowledge- Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skills- Skill in operating a personal computer and the associated office and agency software. Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations. Education and Experience- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Minimum Qualifications: Preferred Qualifications: Special Requirements: Special Instructions to Applicants:

Title Description- Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department's compensation plan. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies. General Work Tasks (Illustrative Only) - Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; Explains nature of temporary assistance benefit programs and determines reasons and need for assistance; Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability; Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; Computes assistance plans; Determines the need for and amount of allowances for special circumstance items; Evaluates such social factors as education, work experience, and levels of social functioning; and Evaluates employability of clients and explores potential sources of income. Knowledge, Skills, and Abilities: Knowledge- Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skills- Skill in operating a personal computer and the associated office and agency software. Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations. Education and Experience- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Minimum Qualifications:Skill in operating a personal computer and the associated office and agency software. The ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form.Have the professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations. Preferred Qualifications: All of the Above Special Requirements:Must have a Valid Driver's License and in Good Standing Must be able to Pass a Criminal Background Check Special Instructions to Applicants: