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Medical Support Specialist/ Intake Nurse- Bilingual Spanish/English (EMT-P)
Biolife Plasma Services 4.0
Support specialist job in Dallas, TX
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
About BioLife Plasma Services
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical SupportSpecialist (Plasma Center Nurse) to support plasma center operations.
BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will determine donor eligibility to donate plasma, management of donor adverse events, review of laboratory test results, and donor notification of unsuitable test results. The Medical SupportSpecialist (Plasma Center Nurse) works under the guidance of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the management of the Center Physician for medical issues. The Medical SupportSpecialist will be familiar with regulations of the plasma collection industry or a manufacturing environment. The Medical SupportSpecialist follows guidance provided by BioLife Medical Affairs and provides center level support of environmental, health and safety (EHS).
How you will contribute
You will determine donor eligibility; to include, proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE).
You will evaluate donor reaction(s), which occurs at the facility as outlined in the SOPs. Follow applicable SOPs for medical emergencies including the development of Center Physician's standing orders and donor transport to emergency care facilities.
You will refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, or guidance concerning medical or technical issues, including donor safety and eligibility.
You will support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable.
You will manage employee incidents and determine whether further evaluation is required by occupational health/ER. Refer to EHS guidance regarding employee incidents.
You can be a Pandemic Coordinator when authorized by EHS and support investigations associated with pandemic threats within the local community as indicated by EHS or Medical Affairs.
What you bring to Takeda:
High school diploma or equivalent to including graduate equivalent of a recognized educational nursing program with state requirements
Currently licensed or certified in the state where responsibilities will be assigned: EMT-Paramedic
Current Cardiopulmonary Resuscitation (CPR) and AED certification
Fulfill state requirements (in state of licensure) for basic IV therapy
Satisfactorily complete the FDA approved training requirements for BioLife Medical SupportSpecialist
Two years in a clinical or hospital setting
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include medical/dental, paid time off and retirement benefits, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world.
BioLife Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - TX - Dallas - Belt
U.S. Hourly Wage Range:
$23.85 - $32.79
The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
LocationsUSA - TX - Dallas - BeltWorker TypeEmployeeWorker Sub-TypeRegularTime TypeFull time
Job Exempt
No
$23.9-32.8 hourly Auto-Apply 2d ago
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Entertainment Animatronic Specialist
Six Flags Over Texas 4.1
Support specialist job in Arlington, TX
Six Flags Over Texas is looking for a qualified Animatronic Specialist. This position works in the Creative Services department, executing projects and maintaining attractions. Part Time Hourly with Benefits.
Responsibilities: Qualifications:
Essental Duties and Responsibilities
Rehab, repair, inspect, and troubleshoot animatronic rides, displays, and exhibits to ensure their safe and efficient operation
Diagnose, repair, maintain and install pneumatic, hydraulic, and servo systems
Fabricate, install, and maintain animatronics
Painting, coating, and repair of animatronics figures
Respond to work orders and conduct mechanical repairs as required to maintain safe park operation
Adhere to park policies and procedures
$25k-34k yearly est. Auto-Apply 6d ago
Warehouse Support Specialist
ASSA Abloy Group 4.2
Support specialist job in Plano, TX
This role supports daily operational activities across warehouse functions and basic system-related tasks. The position focuses on the accurate handling, preparation, and tracking of physical products, along with light technical setup and asset coordination.
What You'll Do
Operational Support
Handle receiving, storage, picking, packing, and shipping activities.
Maintain organized inventory and accurate tracking records.
Prepare products and components through kitting and light assembly.
Process returns and support basic refurbishment tasks.
Systems & Asset Support
Prepare and configure hardware devices, including software installation.
Assign and track hardware assets within internal platforms.
Support basic system setup, activation, and updates.
Maintain documentation related to inventory, assets, and configurations.
Team & Process Support
Work cross-functionally to ensure smooth daily operations.
Provide routine status updates related to inventory and order flow.
Assist with identifying and supporting process improvements.
What We're Looking For
Experience in warehouse, logistics, or operations support.
Strong organizational skills with attention to detail.
Comfort working with basic technical tools and software systems.
Ability to manage multiple tasks in an onsite environment.
Self-motivated team player with a problem-solving mindset.
Nice to Have
Experience with ERP or inventory management systems.
Familiarity with CRM platforms.
General comfort with IT systems and connected hardware.
$38k-59k yearly est. 22h ago
IT Support Specialist
Paladin Consulting 4.6
Support specialist job in Fort Worth, TX
Westlake, TX
Bachelor's degree is required (Information Systems, Computer Science, Engineering, or related field). Advanced degree preferred; 4-8 years of experience in IT support
Provide Tier 1-3 support for desktops, laptops, tablets, mobile phones, printers, scanners, warehouse devices, and conference room technology.
Configure and support Android/iOS mobile phones, MFA, corporate email, VPN, and device security compliance.
Troubleshoot issues related to Windows OS, VPN access, Wi-Fi, printing, performance, and application usage.
Assist users with Google Workspace (Gmail, Drive, Docs, Sheets, Groups, limited Admin functions).
Support and maintain endpoints with respect to antivirus and security policies.
Provide support for Sales and Field teams located across the US and Canada.
Apply working knowledge of: Google Workspace, AWS fundamentals, Cloud technologies, AI (Gemini) for troubleshooting and documentation, Image and deploy computers using KACE.
Recommend small automation improvements using AI-assisted workflows.
Follow support processes aligned to GxP, CSV, ITIL, and FDA expectations for regulated pharma environments.
Use EasyVista for ticketing, documentation, and asset tracking.
Maintain accurate user, device, and software documentation.
Assist with audit readiness and ensure traceability of regulated IT activities.
Technical Skills:
Google Workspace, AWS fundamentals, Cloud technologies, AI tools (Gemini), SSO, MFA, Okta, Antivirus / endpoint protection tools, Veeam, Nutanix, Nextiva telephony, KACE imaging. Ticketing systems such as EasyVista, Ability to support remote users across the US and Canada.
Operational Knowledge:
Awareness of GxP, CSV, ITIL, and FDA expectations for supporting regulated systems.
$40k-71k yearly est. 2d ago
Production Support Lead
Ascendion
Support specialist job in Dallas, TX
Ascendion is a fullservice digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
Build the coolest tech for the world's leading brands
Solve complex problems - and learn new skills
Experience the power of transforming digital engineering for Fortune 500 clients
Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role
Job Title: Production Support Lead
Location: Dallas, TX
Key Responsibilities:
Experience in production support, system administration, or development related to healthcare management systems.
Experience in .NET (C#, ASP.NET, SQL Server) and Guiding care
Experience with claims processing, benefits management, and provider network management in the healthcare space.
Strong familiarity with databases and writing complex SQL queries.
Experience in system integrations, including REST APIs.
Healthcare knowledge (Medicare, Medicaid, insurance terms, etc.) is highly desirable.
Ability to communicate with internal and external stakeholders in high-pressure situation (Major incidents / Application outage)
Required Skills & Experience
Proficiency in SQL, Java (for backend tasks), and working knowledge of APIs (REST/SOAP).
Experience with web services.
Experience with reporting tools such as Tableau, Power BI, or equivalent is a plus.
Knowledge of HIPAA and other healthcare regulations is a plus.
Usage of AI in Application Support
Hands on automation experience
Salary and Other Compensation: The annual [salary/hourly rate] for this position is between [$125,000 - 130,000 annually]. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [life insurance] [long-term disability insurance] [short-term disability insurance] [paid parking/public transportation] [12 days/hours of paid time off] [08 days/hours of paid sick and safe time] [09 days/hours of paid vacation time] [2 weeks of paid parental leave] [x paid holidays annually] [add others as needed- include all material benefits available to the position]
Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!
$125k-130k yearly 22h ago
Help Desk Technician
Dexian
Support specialist job in Plano, TX
Job Title: Technical Support Representative
Type: 6+ Month contract
Shift Expectations
There are no fixed shifts. Coverage gaps exist across mid-day, nights, weekends, and holidays. Flexibility is required.
Position Summary
The Junior Level 1 Service Desk / Technical Support Representative provides first-level technical support in a fast-paced, call-driven environment. This role is ideal for early-career or junior technical professionals with strong troubleshooting skills and the ability to communicate clearly with end users.
The position blends Level 1 help desk responsibilities with customer service, supporting users over the phone with application, device, and basic system issues while delivering a positive support experience.
Key Responsibilities
Handle inbound support calls in a high-volume environment
Provide Level 1 technical troubleshooting for applications, devices, and basic system or connectivity issues
Guide users through step-by-step resolutions over the phone
Identify issues, resolve at first contact when possible, and escalate appropriately
Accurately document issues, actions taken, and resolutions in ticketing or CRM systems
Navigate multiple systems while actively supporting live calls
Follow defined processes and adapt to changing tools and procedures
Training & Attendance Expectations
Training schedule: Monday-Friday, 8:00 AM - 4:30 PM
Training is 100% onsite
Training performance is evaluated before independent call handling
Attendance and punctuality during training are critical
Multiple unexcused late arrivals or absences may result in release
Any no-call/no-show will result in immediate release
Shift Expectations
No fixed shifts; flexibility is required
Coverage may include mid-day, nights, weekends, and holidays
Candidates must clearly communicate shift availability during screening
DEXIAN is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
$36k-60k yearly est. 22h ago
Technical Support Specialist, Electronics
Cellgate Access Control Systems
Support specialist job in Carrollton, TX
About CellGate
CellGate is a rapidly growing access control technology company based in Carrollton, TX. We design and support cellular-based access control solutions used across commercial, residential, and industrial environments. Our culture is collaborative, technically curious, and focused on building great products and great teams.
The Role
We are seeking a Technical SupportSpecialist with a strong electronics background to support dealers and technicians installing and maintaining CellGate access control systems.
Access control experience is not required. We provide structured training on our products and systems. What matters most is hands-on experience with low-voltage wiring, multimeters, and electronic system troubleshooting.
This is an in-office role supporting installers and partners via phone and case management tools. It is well suited for someone who understands how electronic systems behave and wants to apply those skills in a stable, team-based technical support environment with opportunities for advancement as technical proficiency and responsibility increase.
Key Responsibilities
Provide phone-based technical support to dealers and technicians using CellGate systems
Troubleshoot issues using electronics fundamentals, including power verification, wiring integrity, grounding, and signal strength
Guide customers in the use of multimeters to check voltage, continuity, and resistance
Identify whether issues stem from wiring, power, signal, configuration, or hardware
Follow documented troubleshooting workflows and escalation procedures
Clearly document findings, actions taken, and resolutions in the case management system
Collaborate with teammates to improve troubleshooting processes and product reliability
Ideal Candidate Profile
This role is a strong fit for candidates who have:
Hands-on experience with low-voltage wiring, electronics, or electro-mechanical systems
Regularly used multimeters for diagnostics such as voltage, continuity, and resistance
Experience troubleshooting systems such as alarms or security systems, access panels or control boards, AV or low-voltage systems, or industrial or building electronics
Comfort explaining technical concepts clearly over the phone
Interest in learning access control and cellular-based systems, with training provided
Strong attention to detail and a methodical troubleshooting mindset
If you have worked as an electronics technician, low-voltage installer, cable tech, alarm technician, or similar role, this position will feel familiar.
What This Role Is (and Is Not)
This role emphasizes electronics fundamentals and structured troubleshooting, not senior engineering or system design responsibilities
This role is not intended for senior engineers or field systems integrators seeking advanced engineering-level compensation
Why Technicians Choose This Role
No field work or travel
Apply hands-on electronics knowledge in a clean, team-based environment
Consistent schedule and in-office stability
Structured training on access control and cellular-based systems
Opportunities for advancement and compensation growth based on performance, technical proficiency, and business needs
Employment Details
Location: Carrollton, TX (on-site)
Employment Type: Full-time
Compensation: $20-25 per hour
Required Qualifications (Screening)
At least 1 year of technical support, electronics, or low-voltage experience
Willingness to undergo background check and drug screening per local regulations
Comfortable working in an on-site setting
Comfortable commuting to the job's location
Preferred Qualifications
Experience supporting or installing electronic or low-voltage systems
Prior phone-based or customer-facing technical support experience
$20-25 hourly 22h ago
RAN Tier 2 Support
Nextgen | GTA: A Kelly Telecom Company
Support specialist job in Plano, TX
Looking for a RAN Tier 2 - Onsite- Plano TX
accepting on W2 candidates, No C2C candidates
What you will bring to the table as a RAN Tier 2:
10 Years of experience with RAN, RF
Experienced in wireless (3g, 4g, 5g)
Experience with end to end Call flow process
Experience troubleshooting and scripting using Linux or Unix
Experience with Tier 1 or tier 2 level work
Experience with Samsung/ Nokia
Willing to go onsite
What you didn't know about us:
Competitive salary
Health, Dental and Vision Benefits
Long-Term growth potential
401k
With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry!
We are Connectors. We thrive on ‘quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You'll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
$39k-63k yearly est. 1d ago
Community Services Technical Support Specialist
Opengov 4.4
Support specialist job in Dallas, TX
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.
Job Summary:
The Technical SupportSpecialist plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be energized by analytical problem solving, and be interested in learning about and using AI to solve complex problems.
This entry-level position is designed for individuals eager to learn and grow within a fast-paced environment. You'll receive hands-on training, mentorship, and clear pathways for advancement.
The Technical SupportSpecialist provides our customers omni-channel support via Phone, Chat, Web, and Email. The Technical SupportSpecialist independently manages their case backlog by assessing, analyzing, and providing technical expertise towards resolution while delivering high customer satisfaction. This position also requires providing technical guidance up to including impromptu software training.
Responsibilities:
Provide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels.
Utilize service management system (Salesforce Service Cloud) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support.
Independently assess and prioritize incoming cases, applying technical judgment to determine appropriate resolutions or escalations.
Triage customer reported incidents for severity, urgency and content to ensure consistency and quality.
Perform research across various tools to determine if the incident is a known issue or defect.
Troubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce.
Provide technical guidance and software training to customers and internal teams, influencing best practices and support strategies.
Contribute to the existing knowledge base to support customer self-service and training.
Participate in scheduled training sessions to learn internal and proprietary technologies.
Utilizing AI tools to service more customers faster with higher quality.
Requirements and Preferred Experience:
Experience in working with/troubleshooting: SQL and Data Management, GIS, ETLWorks pipeline, API data failures
Ability to build strong interpersonal, written and verbal communication skills required.
Strong technical aptitude to problem solve and understand complicated problem statements required.
Ability to develop and maintain clear documentation for triaging, responding to, troubleshooting, and resolving issues.
Excellent organizational, time-management, and prioritization skills required.
Ability to collaborate and thrive within a team environment required.
Ability to learn new technologies and concepts quickly required.
Ability to handle multiple competing priorities required.
Must be able to work specific shifts to provide support during business hours required.
Participate in rotating on-call after business hours support required.
Experience or interest in using AI
Compensation:
$52,000 - $60,000
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.
Why OpenGov?
A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.
A Team of Passionate, Driven People
This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Compensation Range: $52K - $60K
Apply for this Job
$52k-60k yearly 1d ago
Desktop Support Specialist
Cornerstone Technology Talent Services 3.2
Support specialist job in Prosper, TX
Job Title: Desktop Engineer / Deskside Support
Job Type: Contract-to-Hire
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Our client is seeking experienced Desktop Engineers to provide deskside support in an enterprise environment. This role is ideal for candidates with deep knowledge of Windows operating systems and strong troubleshooting abilities, especially with the Windows registry and client-side networking. The ideal candidate is not just a user of Windows, but someone who understands how it works beneath the surface.
Key Responsibilities:
Provide deskside technical support for Windows OS and various hardware components
Troubleshoot and support issues involving laptops, desktops, thin clients, badge readers, signature pads, document scanners, webcams, speakers, and microphones
Perform installations, uninstalls, and imaging (no image creation required)
Troubleshoot client-side networking and registry-level issues
Deliver timely and professional technical support directly at users' desks
Document and escalate support issues as needed
Required Qualifications:
Minimum of 3 years of Deskside/Desktop Support experience in an enterprise environment
High school diploma or equivalent
Strong understanding of Windows OS and registry-level troubleshooting
Solid linear troubleshooting skills and client-side network support experience
Excellent communication skills for interacting with both technical and non-technical users
Preferred Qualifications:
Prior experience in a medical or government environment
Additional Details:
This is a contract-to-hire role
No driving is required while on contract, but 3 years of driving history is preferred for conversion
$40k-51k yearly est. 3d ago
Specialist, Analytics & Insights
Gartner 4.7
Support specialist job in Irving, TX
About this Role: The Analytics and Insights Specialist will be a critical member of the HR COE Analytics team. This role will support Gartner's global HR business unit and will be a key driver for advancing our Recruiting Delivery Analytics function to drive hiring, retention, and other key business outcomes in line with Gartner's growth objectives.
This role will serve as a trusted advisor to senior recruiting leadership in making data-informed decisions. This will include providing our stakeholders with reporting and analytics to track progress against recruiting goals, as well as analyzing data, identifying insights, and communicating actionable insights that align hiring strategies with broader business objectives.
This position reports to the Associate Director, Recruiting Delivery Analytics.
Responsibilities of the role:
* Create and monitor logical and impactful metrics for key stakeholders.
* Lead and support the development and evolution of recruiting programs to build Gartner for scale, drive high-quality hiring and reduce open positions.
* Drive execution of recruiting best practices and disseminate insights across global talent acquisition teams.
* Proactively identify possibilities to create new or enhance existing reporting to best serve business needs.
* Act as a trusted data partner for key stakeholders.
* Collaborate with our business partners - both within and outside of HR - to solve business issues.
* Perform ad hoc analyses to support both HR and Gartner leadership.
Role Requirements:
* Bachelor's degree in analytical subject or business preferred (e.g., math, science, engineering, economics, finance, etc.)
* 1-5+ years of progressive business experience, preferably in HR, Strategy, Consulting, Business Operations, or a Finance role.
* Data-driven, analytical mindset with excellent attention to detail, with the ability to turn data into compelling, actionable insights.
* Demonstrated ability to lead successful initiatives collaboratively across business functions and engage senior executives.
* Successful track record of superior service delivery in a global environment
* Advanced Excel and presentation/meeting facilitation skills.
* Exceptional time management skills and an ability to handle multiple assignments and meet deadlines.
*Must be located within a commutable distance to Irving, TX.
#LI-AH1
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 64,000 USD - 87,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at or by sending an email .
Job Requisition ID:107095
By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.
Gartner Applicant Privacy Link: applicant-privacy-policy
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$96k-127k yearly est. 1d ago
Sr. Specialist, Service Concierge - Schwab Wealth Advisory
Charles Schwab 4.8
Support specialist job in Roanoke, TX
Regular
Your opportunity
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.
We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.
Schwab Wealth Advisory is Schwab's premier, fee-based, and non-discretionary wealth management program, passionate about delivering exceptional service to help clients achieve their financial goals. We believe that wealth management should be designed to reflect clients' unique circumstances and needs. As a Concierge for Schwab Wealth Advisory, you will deliver premium operational service and support to Regional Wealth Advisors, Associate Wealth Advisors, and Financial Consultants through active case management across several operational workflows.
We value integrity, open communication, strong market knowledge, and a passion for client service. If you want to work with a firm that is dynamic, client focused, invests in your growth, and values your contributions, consider a career as am Support Associate.
As a Concierge, you will be a part of a fast-paced environment on a small, highly reciprocal team of 10-12 professionals. You will play an integral role to the success of Schwab Wealth Advisory by servicing our advisors and other key business partners via operational requests and case management. You will be responsible for delivering extraordinary and consistent business partner support experiences, proactively engaging client base in accordance with casework, and strengthening client and business partner relationships. You will leverage your financial services experience to provide resolutions on foundational needs regarding portfolio management, financial planning, and financial markets/economy.
This opportunity will allow you to build a strong foundation in supporting wealth management practices. Your manager will be focused on your professional development through coaching and ongoing training to prepare you for the next opportunity in Schwab Wealth Advisory.
Other areas where you will maintain and grow your competencies:
Client Orientation: Provide white glove service through strong problem resolution and anticipating client needs.
Exceptional Oral and Written Communication: Highly effective communication skills and the ability to articulate our processes and operating standards to Advisors, Financial Consultants, and other key business partners.
Thoroughness: Strong acumen for operational accuracy and business partner follow-up. Proactively leverage tools and resources within their problem-solving process. Strong accuracy in communications and casework with minimal errors.
Building Collaborative Relationships: Ability to connect with others in a way that fosters trust and creates collaborative relationships; Must be able to develop and maintain good cross departmental working relationships.
Fostering Teamwork: Ability to collaborate and support team members through a relational work style. Ability to work independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously.
What you have
To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.
Required Qualifications
Active and valid FINRA Series 7 license required
Active and valid FINRA 66 or 63/65 licenses required (may be obtained with a 120-day COE)
Minimum 1 year of experience in the financial services industry
Preferred Qualifications
Experience servicing high-net-worth clients preferred
Experience supporting financial advisors preferred
Experience with CRM software such as Salesforce preferred
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
What's in it for you
At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
$35k-46k yearly est. 2d ago
TDR Support
CSI Companies 4.6
Support specialist job in Dallas, TX
Job Title: Epic TDR Support Analyst
Travel Requirement: Required travel throughout the healthcare system / region (go-live support)
Duration: 6 - Month Contract
Pay: $50 - $60/hour W2
Expenses: Mileage Reimbursement for travel
Job Description:
Summary
The Epic TDR Support Analyst plays a critical role in supporting Epic Technical Dress Rehearsals (TDRs) and go-live readiness activities across a healthcare system. This role supports end-to-end technical validation of Epic environments, workflows, interfaces, devices, and infrastructure prior to Epic go-live events.
The analyst partners with Epic application teams, infrastructure, clinical informatics, and operational stakeholders to ensure systems, integrations, and workflows function as expected in real-world clinical scenarios. This role is based in Tyler, TX and requires travel to facilities during TDR and go-live periods.
Key Responsibilities
Support planning, execution, and issue resolution for Epic Technical Dress Rehearsals (TDRs)
Validate Epic system readiness, including applications, interfaces, devices, and workflows
Execute and support end-to-end testing scenarios simulating real clinical and operational workflows
Identify, document, track, and escalate defects and risks identified during TDR events
Collaborate with Epic application teams, interface teams, infrastructure, networking, and device teams
Support issue triage, remediation, and retesting during TDR and pre-go-live phases
Provide on-site support at hospitals and clinics during TDRs and go-live activities
Assist with cutover preparation, go-live command center support, and stabilization activities
Maintain detailed documentation of test results, issues, and lessons learned
Support continuous improvement of TDR processes, tools, and runbooks
Required Qualifications
Experience supporting Epic Technical Dress Rehearsals (TDR) or Epic go-live readiness activities
Strong understanding of Epic workflows and integrated healthcare systems
Experience working in healthcare IT environments (hospital or integrated delivery network)
Ability to troubleshoot technical and workflow issues under time-sensitive conditions
Strong communication skills with both technical and clinical stakeholders
Willingness and ability to travel extensively during TDR and go-live periods
Preferred Qualifications
Epic certification(s) in clinical, revenue cycle, or technical modules
Experience supporting Epic go-lives, upgrades, or large-scale implementations
Familiarity with interfaces, devices, printers, barcode scanners, and clinical hardware
Experience with incident tracking tools (ServiceNow, JIRA, Azure DevOps, etc.)
Prior command center or activation support experience
Skills & Competencies
Strong problem-solving and critical-thinking skills
Ability to perform under pressure during go-live events
Highly organized with excellent attention to detail
Team-oriented with a customer-service mindset
Adaptable to changing priorities and schedules
$28k-35k yearly est. 22h ago
Information Technology Specialist
Kaye/Bassman International
Support specialist job in Plano, TX
IT Specialist
Kaye/Bassman International Corporation (KBIC) is seeking an IT Specialist to support the continued growth and development of our Information Technology department. As a nationally recognized executive search firm, KBIC consistently ranks among the best in the industry for delivering superior results.
Day-to-Day:
Provide technical support for end-users and office technologies per established policies and procedures.
Manage and support hardware for remote office environments.
Deploy and retrieve home office hardware for remote users.
Deliver deskside and MFP printer support.
Ensure timely resolution of IT support tickets, meeting established SLAs.
Maintain hardware inventory and facilitate hardware ordering requests.
Play an active role in developing and implementing IT processes and procedures.
Provide IT support for new remote office setups.
Assist users with the installation and setup of computer hardware and peripherals.
Why KBIC?
Supportive Environment: A small office setting with a fun, team-focused atmosphere where your contributions are valued.
Comprehensive Benefits: Well-rounded benefits package, including a 401(k)-retirement plan and health, dental, vision and life insurance
Work-Life Balance - PTO and a flexible work environment to support your well-being.
Vibrant Office Culture - Located right next to Legacy Hall and the Legacy shopping center, our office offers an energetic atmosphere.
As an IT Specialist, you will work closely with the rest of our team to ensure that our company uses the most up-to-date technology to run our business and that our company's hardware and software are compatible, secure, and scalable. You will also manage our internal network and support our onsite and remote staff.
What We're Looking For:
3+ years of verified experience in a corporate IT support role.
Proficiency in Windows 11, Office 365 administration, and Microsoft Office.
Experience with Zoom and Teams.
Strong knowledge of PC hardware troubleshooting and common software issues.
Mac OS troubleshooting experience.
Familiarity with Apple and Android phone support.
Ability to provide remote and phone-based support.
Strong team player with the ability to work under deadlines and unsupervised.
Experience using remote management tools for troubleshooting and support.
Must pass a background check and drug screening.
Comfortable working onsite full-time in Plano, TX (this is not a remote role).
Additional Preferred Skills:
Experience using a help desk ticketing system.
Knowledge of SonicWall and general networking concepts.
Ability to manage multiple projects simultaneously.
About Us: Kaye/Bassman International Corporation is one of the nation's premier executive search firms, ranked the #1 retained search firm in the Dallas/Fort Worth area by the Dallas Business Journal. With over 40 years of continuous growth, we thrive on innovation, excellence, and a results-driven culture.
$63k-89k yearly est. 3d ago
System Integration Specialist
Tekfortune Inc.
Support specialist job in Dallas, TX
Business Analyst (Warehouse) - Manhattan WMOS Consultant
SFO / Pleasanton / Dallas / Santa Clara, CA / Frisco, TX
Skills Mandatory / Good To Have
10-15 years as Business Analyst in Warehouse domain with strong expertise in Planning, Process and Finanacials, along with Manhattan WMS and custom WMS systems Mandatory
Deep functional knowledge of Purchase Order lifecycle, Planning rules, Carrier onboarding, and Invoice reconciliation. Mandatory
Strong requirements engineering: BRD/FRD/User Stories, acceptance criteria, and traceability; proficient in process mapping (BPMN). Mandatory
Ability to analyze procurement data using SQL/Excel/Power BI for cost optimization and vendor performance metrics. Mandatory
Excellent stakeholder management and governance reporting (status, RAID, KPIs). Mandatory
Exposure to integration flows between TMS, ERP, and WMS systems. Good to Have
Roles & Responsibilities
•Oversee the end-to-end service delivery process, ensuring alignment with client expectations and business objectives
•Lead a team of professionals, providing mentorship and guidance to enhance their performance and career growth
•Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) to monitor service delivery effectiveness
•Conduct regular service reviews with the clients addressing concerns and identifying opportunities for improvement
•Implement continuous improvement initiatives to optimize service delivery workflows and enhance client satisfaction
•Act as the primary point of contact for client escalations and ensure timely resolution of issues
•Coordinate with cross functional internal teams to ensure timely and accurate service delivery, addressing any issues that arise
•Gather and analyze service performance data to identify trends and opportunities for improvement
•Build and maintain strong relationships with client, acting as a point of contact for service-related inquiries
Qualifications
•8+ years of experience in service delivery management or related roles
•Proven track record of successfully managing service delivery for enterprise-level clients
•Strong understanding of ITIL framework and best practices in service management
•Exceptional communication and interpersonal skills, with the ability to build relationships with clients and stakeholders
•Ability to analyze data and generate insights to inform decision-making
•Excellent verbal and written communication skills
•Ability to work collaboratively in a team-oriented environment
•Having a proven track record in leading and managing large teams
Preferred Skills
•Experience in project management methodologies such as Agile or Scrum
•Familiarity with service management tools and platforms
•Relevant certifications, such as ITIL, PMP, or Six Sigma
Technical Skills
•In depth knowledge of Warehouse Management System, along with good working knowledge of SCI reporting and Labor Management modules
•Excellent understanding of integration development
•In depth knowledge of Transportation Management Systems (generic)
•Proficiency in service management software and tools
•Strong analytical skills with experience in data analysis and reporting
•Familiarity with cloud services and infrastructure
•Strong understanding of ITIL framework
$71k-112k yearly est. 4d ago
Estimating Specialist
The Gund Company 4.0
Support specialist job in Euless, TX
Ready to take your career to the next level?
At The Gund Company, we're more than just an electrical insulation manufacturer-we're a team of passionate problem-solvers who love what we do! If you're looking for a workplace where innovation meets collaboration, and where your ideas truly matter, this is the place for you.
Our Motto:
Take Care of Each Other. Take Care of the Customer. Take Care of the Business.
Position Details
Shift: 1st Shift
Schedule: Monday to Friday, 8:00 AM - 4:30 PM
Location: Euless, Texas
Salary: Starting at $64,000 per year
Why You'll Love Working Here
Be part of a fun, driven team that values growth and creativity.
Enjoy employee ownership through our ESOP program-your success is our success!
Competitive pay, great benefits, and a culture that celebrates continuous improvement.
Requirements
What You'll Do
As a Manufacturing Estimating Specialist, you'll be the go-to expert for creating accurate, competitive cost estimates that help us win business and delight customers. You'll work closely with engineering, production, and sales teams to:
Analyze customer requirements, specs, and drawings.
Develop and improve costing models and calculators for efficiency.
Prepare detailed quotes using our advanced tools like Visual Estimating Window and PCM automated quoting module.
Participate in Kaizen events and process improvement initiatives to keep us ahead of the game.
Lead Gross Profit Review processes and collaborate on pricing strategies.
Document best practices and mentor others in estimating excellence.
What We're Looking For
3-5 years' experience in custom manufacturing quoting processes.
Strong Excel skills (formulas, lookup tables, ODBC links).
Ability to create clear documentation of manufacturing processes.
Familiarity with ERP systems, MS Office, and ISO quality environments.
Bonus points for experience in low-volume, high-variety manufacturing, machining, or craftsmanship.
Associate degree or relevant certifications preferred.
Perks & Benefits
Employee Stock Ownership Plan (ESOP) - You own part of the company!
Health, Dental, Vision, Life & Disability Insurance
401(k) with 50% employer match
Competitive wages & safe work environment
Career development through Individual Development Plans (IDP)
Ready to join a world-class team ranked high in employee engagement?
Apply today and let's build something amazing together!
EEO Statement: It is the policy of The Gund Company to recruit, hire, train, and promote employees without discriminating based on race, gender, age, religion, national origin, veteran status, sexual preference, or disability.
Key Skills & Keywords
Cost Estimation • Manufacturing Processes • ERP Systems • Excel Expert • Process Improvement • Kaizen • Lean Manufacturing • Quoting • Pricing Strategy • Continuous Improvement • ISO Standards • Engineering Collaboration
$64k yearly 3d ago
Maximo Specialist
Brooksource 4.1
Support specialist job in Fort Worth, TX
Our Federal Systems integrator is seeking an experienced Maximo Specialist to support a aviation asset management program with a government partner. This role supports a highly regulated, mission-critical environment and requires a consistent on-site presence in Fort Worth, TX.
The Maximo Specialist will serve as a key on-site resource responsible for coordinating delivery activities, supporting system operations, and acting as a liaison between business stakeholders and technical delivery teams. This individual will play a critical role in ensuring the stability, enhancement, and effective use of IBM Maximo in support of aviation operations.
Key Responsibilities
Serve as the primary on-site Maximo subject matter resource for day-to-day operations
Coordinate delivery activities related to IBM Maximo enhancements, sustainment, and operational support
Work closely with functional consultants, developers, and stakeholders to support Maximo workflows
Translate operational requirements into actionable tasks and priorities for delivery teams
Manage timelines, dependencies, and risks across Maximo-related workstreams
Facilitate on-site meetings, status updates, and stakeholder communication
Support documentation, reporting, and compliance requirements in a regulated environment
Ensure system reliability and alignment with operational and regulatory needs
Required Qualifications
Hands-on experience working with IBM Maximo in a delivery or operational capacity
Strong understanding of enterprise asset management (EAM) systems and processes
Experience supporting complex or regulated environments
Ability and willingness to work on-site full-time in Fort Worth, TX
Strong communication and stakeholder coordination skills
Preferred Qualifications
Experience supporting aviation, transportation, defense, or government programs
Familiarity with Maximo modules such as Asset Management, Work Management, or Preventive Maintenance
Experience supporting long-term operational or sustainment-based programs
Experience working in client-facing or consulting environments
Why This Role
Long-term, stable aviation program with strong stakeholder engagement
High-impact, on-site role supporting mission-critical operations
Opportunity to serve as a trusted Maximo expert within a complex delivery environment
$56k-106k yearly est. 4d ago
HRIS Specialist, Paycom
Wheeler Staffing Partners 4.4
Support specialist job in Plano, TX
Employment Type: Direct Hire
Schedule: Hybrid - 3 days onsite per week
Salary: $50,000 - $60,000 annually
Wheeler Staffing Partners is seeking a detail-oriented HRIS Specialist / HRIS Administrator for a direct hire opportunity in Plano, Texas. This role supports HR technology operations with a strong emphasis on Paycom administration, data integrity, reporting, and system optimization. The ideal candidate brings strong analytical skills, advanced Excel proficiency, and recent hands-on experience managing HRIS functions in a fast-paced environment.
Key Responsibilities
HRIS Administration
Serve as the primary administrator for Paycom, including configuration, workflow management, and module maintenance.
Support system updates, feature rollouts, and enhancements.
Perform routine data audits and clean-up to maintain accuracy and compliance.
Troubleshoot HRIS issues and coordinate with Paycom support when necessary.
Consolidate employee data from an acquired company into existing systems (ADP / Paycom), ensuring accuracy and completeness.
Data Integrity & Maintenance
Review employee files and verify data accuracy across systems.
Resolve data discrepancies such as duplicates, missing fields, and formatting inconsistencies.
Pull and update timecards as required.
Reporting & Analytics
Create, extract, and maintain HR reports and dashboards.
Build custom reports within Paycom to support HR, payroll, benefits, and compliance initiatives.
Provide accurate data and reporting to support decision-making for HR leadership.
Process Improvement
Evaluate HR workflows and identify opportunities to streamline or automate processes in Paycom.
Document standard operating procedures (SOPs) and recommend system and process enhancements.
User Support & Training
Provide HRIS support to HR staff, managers, and employees.
Lead Paycom training for onboarding, performance, benefits enrollment, and timekeeping.
Maintain user guides, training materials, and reference documentation.
Compliance
Maintain data accuracy and ensure system compliance with federal and state regulations.
Support audits related to payroll, benefits, timekeeping, and other HR functions.
Required Qualifications
2+ years of HRIS experience, including 1+ year of hands-on Paycom administration.
Strong understanding of HR functions such as payroll, onboarding, benefits, performance, and compliance.
Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP).
Experience consolidating and validating employee data across multiple systems preferred.
Excellent attention to detail, problem-solving ability, and communication skills.
Why Work With Wheeler Staffing Partners?
Wheeler Staffing Partners is committed to connecting top talent with meaningful career opportunities by providing personalized guidance, transparent communication, and dedicated support throughout every step of the hiring process. Our recruiting team works closely with candidates to match them with roles that align with their experience, goals, and long-term aspirations. We take pride in partnering with reputable clients and offering opportunities that foster growth, stability, and professional development, ensuring a smooth and positive experience from application to placement.
$50k-60k yearly 1d ago
Operations Engineering Support Specialist
Bank of America 4.7
Support specialist job in Plano, TX
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for being the first point of contact for requests or service failure incidents and maintaining stability for a portfolio of applications. Key responsibilities include performing initial investigations, mitigating impacts through routines and engaging in triages, responding to user requests, and working with technology teams to identify, troubleshoot, and resolve issues. Job expectations include following well defined Standard Operating Procedures (SOPs) and partnering with experts to improve service levels by proposing changes to monitoring, alerting, and configuration.
Overview:
Engineering Ops L1 SupportSpecialist provides first-level support for test environments used in integrated testing of applications. This role ensures smooth operation of test environments, monitors stability and escalates issues to higher-level support when necessary.
Responsibilities:
Monitors and supports application components and related infrastructure, acts as the first point of contact for users, and responds to alerts regarding potential production incidents
Interprets and monitors dashboards, tools, and reports in order to proactively identify and address potential issues prior to production impact, escalating issues to senior team members or subject matter experts as needed
Performs environment routing and cycling, implements splash pages, and conducts user ID administration access provisioning/deprovisioning (additions, modifications, deletions) for applications
Works with technical partners to generate status updates, create technical detail for awareness communications, such as infrastructure, application and client impact, and component points of failure, and schedules follow up meetings
Partners with change and release teams to support implementations and proactively identify potential issues resulting from changes
Tracks incidents and requests in a defined system, executes procedures reliably, fulfills requests from business users and operations, and escalates issues as needed to solve incidents quickly
Keeps operational procedures updated and provides data that adheres to documentation requirements and audits
Environment Monitoring & Maintenance
Perform routine health checks and basic troubleshooting
Critical/High priority defect handling
Act as the first point of contact for environment-related issues
Log, categorize, and resolve critical/High-priority defects
Escalate complex issues to next level of supports and SMEs
Document and Reporting
Maintain accurate records of defects, resolutions and possible postmortem
Provide daily/weekly status updates on environment health
Define and stand-up new service capability
Define the services and capabilities
Document marketing points for the services with values
Collaboration
Collaborate with cross-functional and multi-location teams to resolve complex issues.
Required Skills:
2-5+ years of relevant work experience in IT support, QA support or environment management
Application Development or Support Experience
Strong analytical, triage and issue resolution skills
Excellent communication and teamwork abilities.
Customer-service mindset
Ability to work in cross functional and multi-location teams.
Experience/Ability with working in complex, highly integrated, fast paced and high-volume environment
Ability coordinates multiple troubleshooting calls
Ability to generate daily useful Metrics and email reporting
Ability to learn and adapt quickly with application and technology changes
May be required to work in shifts
Experience with the following technical skills:
Excel, Jira, PowerPoint, Kanban
SDLC methodologies
Linux/Unix Commands and Shell Scripting
RDBMS and SQL experience in MS SQL Server
Desired Skills:
Financial Industry Experience
Strong understanding of SDLC concepts
Familiarity with automation scripts using PowerShell
Ideal Candidate Profile:
A proactive, detail-oriented professional with strong technical acumen and the ability to work effectively in complex, high-volume environments. The candidate should demonstrate adaptability, collaboration, and a commitment to continuous learning.
Skills:
Adaptability
Analytical Thinking
Influence
Production Support
Risk Management
Automation
Collaboration
Result Orientation
Solution Delivery Process
Solution Design
Business Acumen
DevOps Practices
Innovative Thinking
Project Management
Stakeholder Management
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130) Pay and benefits information Pay range$80,700.00 - $128,300.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
$80.7k-128.3k yearly Auto-Apply 42d ago
Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time
Us Navy 4.0
Support specialist job in Arlington, TX
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
How much does a support specialist earn in Rowlett, TX?
The average support specialist in Rowlett, TX earns between $27,000 and $70,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.