Help Desk Specialist
Support specialist job in San Antonio, TX
San Antonio, TX
*Secret Clearance Required
We are looking for an entry level Help Desk Specialist to support one or more Help Desk systems developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Assesses the customers' issue, performs initial triage, documents the problem, creates an incident and ensures the customer contract information is accurate and complete.
Job Responsibilities
• Performs a variety of basic user-problem analyses for the help desk; assists with monitoring the network management systems and ensures a prompt and appropriate response to customer requests and issues.
• Collects screenshots and other data for use in troubleshooting, then acts as a liaison between the client and program developers.
• Performs initial problem analysis and triages problem to technical staff when appropriate.
• Coordinates efforts with staff associates and subject matter experts to resolve problems; logs and tracks requests for assistance related to the application as a primary user contact.
• Responsible for knowing when to escalate an incident, resolves basic questions to problems associated with account administration, system navigation/functionality, access and FAQs.
• Assists with compiling and regularly maintaining a log of Frequently Asked Questions (FAQ) originating with all categories of users. Assists with providing and managing official answers to all FAQs and distributing same to all interested stakeholders.
• Contributes to the preparation of procedure manuals and documentation for help desk use.
• Makes recommendations for improvements to help desk and assists with creating reports based on information provided from user surveys and trend analyses.
Minimum Qualifications
HS Diploma
Active Secret Clearance
Relevant Work Experience:
0-2 years of customer service experience.
1-3 years as a Customer Service Representative or Help Desk operator preferred.
Other Job Specific Skills
• Knowledge of and ability to use computers, including the Microsoft Suite and Internet Explorer. Being able to type quickly and accurately is essential.
• Must have strong interpersonal and communications skills.
• Must be confident in ability to control phone conversations and guide customers.
• Ability to provide step-by-step instructions and clearly express ideas and solutions to customers and colleagues.
• Well-developed presentation, telephone and writing skills.
• Ability to work in a team-oriented environment.
• Ability to learn new computer applications and to continually learn changes to those computer applications.
• Ability to multi-task.
• Must be flexible and dependable.
• Strong active listener, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times, preferred.
• Prior military experience or knowledge is helpful but not required.
• Knowledge of ITIL framework and processes preferred.
Middleware Specialist
Support specialist job in San Antonio, TX
Middleware Integration Developer (Developer 3)
Work Mode: Hybrid
Required Technical Skills (Must Have)
ESQL, SQL, and Java
IBM App Connect Enterprise (ACE)
IBM MQ
Position Summary
CPS Energy is seeking a Developer 3 to join the Integration Development Team. This role is responsible for designing, developing, testing, and maintaining enterprise application integration solutions using established development standards and SDLC processes.
The position supports mission-critical integration systems and J2EE application servers while ensuring system availability, performance, security, and reliability to meet business needs.
Key Responsibilities
Develop, administer, and support application integration solutions for business processes
Support and administer the EnergyIP Meter Data Management system
Implement and manage J2EE application server platforms
Collaborate with Application Development, IT Infrastructure, Operations, and Support teams
Design, test, document, implement, and maintain integration services and architectures
Provide 2nd-level proactive and reactive support for mission-critical systems
Monitor system performance, respond to alerts, and perform root-cause analysis
Automate system administration and scripting tasks
Ensure 24x7x365 system availability (on-call rotation as needed)
Maintain host and network security
Cross-train team members and document new designs
Communicate technical solutions clearly to stakeholders
Perform other duties as assigned
Minimum Qualifications
Bachelor's degree in Information Systems, Computer Science, Engineering, or related field
Required Experience
Experience with Enterprise Application Integration (EAI) tools such as:
IBM MQ
IBM WebSphere Application Server
IBM App Connect Enterprise (ACE)
MuleSoft
Tomcat, WebLogic
Active MQ, Kafka
EnergyIP Meter Data Management System
Must have significant experience with at least 7 of the following:
IBM ACE & MuleSoft administration, development, and performance tuning
IBM MQ, Active MQ, Kafka administration and tuning
Custom IBM MQ / IBM ACE development
API development (IBM ACE, MuleSoft)
Tomcat, WebLogic, WebSphere administration (UNIX & Windows)
High Availability installations
Java or ABAP programming
JVM tuning
SOA (SOAP, WSDL)
RESTful services (RAML, Swagger)
Oracle, SQL Server, Hadoop administration
Perl, Shell scripting, XSLT, DataWeave, SQL
Additional Skills
Strong project management and multitasking abilities
Excellent written and verbal communication skills
Strong analytical and problem-solving skills
Ability to work independently and collaboratively
Proficiency with MS Office tools
Strong interpersonal and teamwork skills
Preferred Qualifications
Master's degree in Information Systems or related field
IBM ACE certification
MuleSoft certification
Utility industry experience
Thanks & Regards,
Gufran Ahmad
MARVEL InfoTech, Inc.
Desk: ************ Ext 105
Fax: ************
Email: *************************
**********************
MBE - NMSDC - NYNJ
Regional IT Support Specialist
Support specialist job in San Antonio, TX
Country USA State Texas City San Antonio Descriptions & requirements About the role: As part of our IT Operations Team, you will work in an enterprise environment, providing onsite and virtual technical support for your office and regional offices in your area. You will work directly with end-users, troubleshooting a wide range of IT issues and leveraging your advanced technical knowledge to manage special projects to help keep us on the cutting edge of transportation technology.
What's in it for you:
* $50,000 - $65,000 base salary
* Comprehensive benefits package
* Health, dental and vision coverage
* 401(k) with company match
* Perks including employee discounts, financial wellness planning, tuition reimbursement and more
* Position based in San Antonio, TX with travel to Laredo, TX; Houston, TX and Monterrey, MX
* Advancement opportunities with structured career paths
* Access to the latest emerging technologies
* Reimbursement for continuous education and technical training
* TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month
* Leadership experience by being the IT subject-matter-expert for assigned offices
* Certified Great Place to Work and voted a 2019-2026 Computerworld Best Places to Work in IT
What you'll be doing:
* Provide front-line technical support to on-site and remote employees
* Travel to assigned regional offices to manage setup, breakdown, and relocation of workstations, printers, and other hardware.
* Complete technology inventory counts and interact with office leadership to determine additional needs.
* Manage Windows 11 PC inventory and perform repairs and reimaging
* Work closely with Network and Database Admins, App Developers and vendors to resolve complex issues
* Test new software and physical and virtual hardware to provide feedback to leadership
* Assist in network upgrades and other testing after normal business hours and provide back-up, on-call support.
* Ensure internal customers and end-users are your top priority
* Address national help desk calls and tickets to support business needs as they adjust
What you need:
* Bachelor's degree in information technology or equivalent work experience
* 1-2 years of help desk experience; supporting hardware, software and VoIP systems
* Strong knowledge of Microsoft Office 365, Windows 11 and SCCM
* Basic server and networking skills
* A talent for creatively and decisively solving problems
* Aptitude and ability to work independently and be a technology leader for the company
* Ability to travel up to 15-20%
* Fluency in English and Spanish
Where you'll be: 6010 Exchange Pkwy Suite 200 San Antonio, TX 78238
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at ******************
*
Customer Success & Technical Support Specialist
Support specialist job in San Antonio, TX
Building the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
As part of Detection and Measurement, Genfare is a leader in configurable fare collection systems in the public transit industry. By creating high quality equipment and payment systems to improve the rider experience, we empower equitable mobility and provide services to better connect communities.
SPX Background
SPX Corporation (NYSE: SPXC) is, along with its subsidiaries, a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. HVAC solutions offered include cooling towers, residential and commercial boilers and comfort heating products. The detection and measurement products encompass underground locators and inspection equipment, fare collection systems, communication technologies and specialty lighting. Within the engineered solutions platform, SPX Corporation is a leading manufacturer of medium and large electrical transformers, as well as cooling towers and heat exchangers for industrial applications. With operations in 15 countries and approximately $1.5 billion in annual revenue, SPX offers a wide array of highly engineered products with strong brands. Based in Charlotte, North Carolina, SPX Corporation employs approximately 5,000 people worldwide.
Genfare Summary
Genfare is a fare collection technology provider in the detection and measurement segment within SPX Corporation. Our purpose is to simplify and positively impact the public transit rider experience with our agency partners. Genfare strives to drive growth in public transportation use, improve operational efficiency, reduce travel congestion and improve each rider's daily commute.
We are tackling several challenging trends occurring in the world, including: acceptance of all payment types, urbanization, digital transformation, real-time connectivity, end-to-end cybersecurity, and data analytics. Through collaboration with transit agencies and their partners, we provide fully integrated highly-efficient software, industry-leading hardware solutions, and services that enable fast, secure and accurate public transportation operating systems.
Working at Genfare opens doors to getting hands-on with cutting-edge fare collection technologies. Our culture is made up of team players who are driven and inspired problem solvers. At Genfare, you are part of a dynamic team that makes an impact on many of our nation's prominent transit agencies. Genfare welcomes you to discover the open opportunities on our team!
Position Overview
The Customer Success & Technical Support Specialist will serve as the primary onsite representative for Genfare at the San Antonio VIA Transit Agency, supporting the agency's point of sales operations utilizing Genfare's fare collection systems. This individual blends technical troubleshooting expertise with customer-facing skills, ensuring smooth operations and positive user experiences across VIA.
You will work alongside a team of passionate technologist to deliver the ultimate customer experience and continuously improve Genfare processes and product offerings. This is a tremendous opportunity to be a part of growing and evolving transit world.
Key Responsibilities
Serve as the dedicated onsite Genfare expert for all non-maintenance related fare collection systems, including the back office, retail and administrative point of sale (RPOS/APOS), fareboxes functionality.
Act as the primary point of contact for support inquiries related to fare collection hardware and software across all VIA Ticket Centers and partner retail outlets.
Conduct regular site visits to review hardware functionality, build relationships, provide one-on-one user training, and proactively identify and resolve potential issues.
Troubleshoot both onsite and remotely across a variety of technologies-physical POS hardware, web/software applications, payment processing, and backend administrative platforms.
Escalate complex issues as needed, providing thorough documentation and effective communication to internal technical support teams.
Maintain accurate records of site visits, system status, and support outcomes, contributing to continuous improvement feedback for both Genfare and VIA.
Manage and report out on account specific technical and customer satisfaction focused key performance indicators to internal and external stakeholders
Required Technical Skills & Experience
Proven experience in web-based application troubleshooting: quickly diagnose and resolve application issues affecting point-of-sale and back office operations.
Basic understanding of network architecture and troubleshooting: including knowledge of local and wide-area networks, Wi-Fi, firewalls, and connectivity issues typical in distributed retail or transit environments.
IoT device troubleshooting: hands-on capability working with connected fare collection and ticketing devices, including updating firmware, monitoring device status, and responding to communication failures.
Demonstrated point of sale (POS) troubleshooting, including experience with hardware peripherals like receipt printers, barcode scanners, card readers, and payment terminals.
Familiarity with payment processing systems: credit/debit, smart card, and mobile payment acceptance in retail or transit settings (nice to have, but not required).
Ability to interpret system reports, logs, diagnose error messages, and coordinate with remote support for advanced issues.
Comfort providing basic user and administrative device training, both in person and over the phone, to a variety of stakeholders, from retail managers to transit staff.
Additional Qualifications
Excellent interpersonal and communication skills, with the ability to translate technical concepts for non-technical audiences and foster strong relationships with local site managers and staff.
Highly organized, reliable, and able to work independently with minimal supervision.
Valid driver's license and reliable personal vehicle for local travel between VIA and third-party partner sites (eligible for mileage reimbursement).
Ability to travel (
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
Competitive health insurance plans and 401(k) match, with benefits starting day one
Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Support specialist job in San Antonio, TX
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Computer Field Technician
Support specialist job in San Antonio, TX
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Help Desk Student Technician
Support specialist job in San Antonio, TX
The Help Desk Student Technician provides Level 1 phone and remote IT support to the UIW community on the Main Campus. The Help Desk Student Technician is also responsible for providing clients with Level 1 hardware and software support. The Help Desk Student Technician reports to the Help Desk Manager. This is a student position open to current UIW students who may be hired through the Federal Work-Study Program or student employment.
Essential Functions
Perform both, walk-in and over the phone, support for both PC and Mac systems. Perform account access. password resets, and unlocks accounts for the user. Receive incoming calls and walk-in help requests and document daily task in the tracking system. Logically troubleshoot common support issues. Provide communication on all escalated issues to management and other support teams. Reset passwords for end-users and unlock user accounts. Perform other duties as assigned.
Physical Demands
Ability to lift up to 50lbs. move related equipment such as computers, monitors and navigate a freight elevator.
Preferred Qualifications
Hardware/software experience. Experience with MS Office Suite and Windows and Mac.
Help Desk Technician Tier II
Support specialist job in San Antonio, TX
The U.S. Army Signal Regional Network Enterprise Center (NEC) requires Information Technology services to provide Command, Control, Communication, and Computer Information Technology (C4/IT) Enterprise Management Services. Fort Sam Houston is part of a Joint Base and C4/IT support is a key component affecting the readiness and sustainability of critical DoD and other tenant activities across the installation. In addition, NEC Joint Base San Antonio (JBSA) will be undergoing changes due to regionalization restructuring. The Army and the Network Enterprise Technology Command (NETCOM) are in the process of transforming the DoD Information Network - Army (DODIN-A). Some of the local network functions are moving to the enterprise. The most recent service that moved to the enterprise was E-mail. The NEC supports some Major Army Commands and some Direct Reporting Units (DRU) such as the Army Medical Command, Army South, Installation Command and its subordinates commands, and Medical Education & Training Campus. The overall strength of these organizations along with the other tenants on the installation surpass a population of twenty-five thousand three hundred fifty (25,350) Military, Civilian, Contractor, and Non-Appropriated Funds (NAF) personnel.
**Primary Responsibilities:**
+ Provide support to interoperable and integrated standard common user office automation desktop software as approved for use by the Army.
+ Provide on-site desktop, software, and peripheral support for NIPRNET and SIPRNET customers; priority support for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate management personnel.
+ Resolve desktop problems via Remote Control; assist with IAVA remediation.
+ Install, configure, troubleshoot, relocate, and repair desktops, mobile devices (smart phone, mobile hotspots), and printers.
+ Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service.
+ Responsible for NIPR and SIPR account creation
+ Provide a weekly report on the age of tickets currently in the queue, the most common problem reported during the week, average time to close a ticket by technician, average time to close a ticket by type, and average time to close a ticket by week and by month.
+ Participate in a monthly meeting with HQ IMCOM G6 personnel, along with the Project Manager, to discuss Help Desk trends and statistics.
+ Contribute to T&T proposal activities and all other duties as assigned by T&T managers. **Additional Job Duties** (These functions will be performed on an "as needed" basis in support of the Primary Voice/Data Specialist):
+ Operate and maintain mission specific SBU and SVTC services as required. This includes VTC service in classrooms, transportable, command and control, conference room, briefing rooms, collaboration suites, and desktops. Provide design, installation advice, and technical support for VTC studio suite equipment.
+ Knowledgeable with VTC protocol capabilities are required.
+ Provide Video Teleconference support as needed for conferences and customer projects; establish connectivity for VTC session and operate equipment as required by customer.
+ Provide mission user local touch labor (troubleshooting, repairing, etc.)
+ Support the VTC as a managed network device on the classified network.
+ Provide technical support and assistance in the design, acquisition, installation, and operation of the equipment to limited user population (to Brigade level at PPP/PSP and installations supporting two (2) or more non-tactical Command HQs).
+ Operate the SVTC capability on a highly restricted basis, in support of extremely critical collaborative efforts involving O-6 Commanders and higher personnel, either locally or as part of the interconnected collaboration event.
+ Setup video and audio conferences coordinate video conference among various agencies
+ Setup and support at off-site locations, as determined, twice monthly.
**Required Certifications:**
+ MUST have SECRET government clearance prior to being hired.
+ MUST possess a CompTIA Security+ CE or equivalent prior to being hired.
**Required Skills & Qualifications:**
+ 3+ years' experience supporting IT Help Desk
+ Experience using ServiceNow ticketing system
+ Experience with remote and on-site troubleshooting
+ Imaging computers.
**Desired Skills & Qualifications:**
+ Customer Service Skills
+ Networking printers
+ Working knowledge of dealing with spillages.
**Education/Experience:**
+ Experience w/Active Directory Users and computers.
+ Experience with remote connection and troubleshooting using Microsoft Systems Center
+ Configuration Manager.
+ In-depth knowledge of the most recent version of Microsoft Operating System, Microsoft
+ Office applications (e.g. Win11 and MS O365), and other common desktop applications such as Adobe Acrobat, Active Client, etc.; ability to quickly learn unique GOTS applications.
+ Support multiple peripheral devices within IMCOM campus. There are thirty-seven (37) copiers/network printers, and six (6) Plotters.
+ Support mobile devices. There are five hundred (450) mobile phones and one hundred twenty (120) Wi-Fi devices.
+ Project a positive image and professional manner at all times; ability to work within the confines of a set time schedule.
+ Knowledge and experience communicating desktop support concepts to technical and non-technical personnel; ability to develop technical documents and produce system design documentation.
**Benefits:** Competitive benefits package including health, dental, vision, life insurance coverage, 401(k) Plan, Training Programs, Accrued Paid Time Off (PTO) and Paid Holidays.
_Equal Opportunity Employer/Veterans/Disabled_
Administrative Support Specialist Senior
Support specialist job in San Antonio, TX
Applied Research Solutions is seeking a full-time Administrative Support Specialist located at Lackland AFB-San Antonio, TX. Why Work with us ? Applied Research Solutions (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our focused markets for unparalleled, continuous mission support. Awarded a Best Places to Work nominee since 2020, ARS recognizes that without our career- driven, loyal professionals, we would not be able to deliver state-of-the-art results for our mission partners. We firmly believe that prioritizing our employees is of the upmost importance. We provide a culture where our employees are challenged to meet their career goals and aspirations, while still obtaining a work/life balance. ARS employees are motivated through our industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior Managers.
**Responsibilities:**
+ Provide a multitude of analysis, procedural competency and process improvement strategies with increasing levels of responsibility.
+ Provide staff support for the senior managers and members of the organizational staff, researching and compiling information pertaining to certain projects/topics, prepares factual, clear, concise, complete, and appropriately coordinated written communications.
+ Ensures leadership is kept informed on all issues of interest that relate to the mission of the Directorate.
+ Monitors progress toward accomplishment of various taskings and initiatives.
+ Provides support by supplying the information and background for the preparation of program events. Prepares background information and invites required meeting participants ensuring documentation of the meetings are filed IAW organizational policy.
+ Drafts documents for the approval and signature of leadership and disseminates program policy and specific initiative guidance for members of the organization.
+ Coordinates, documents, monitors, and supports a variety of meetings and conferences to include, but not limited to, scheduling and set up of physical and virtual meetings.
+ Maintains scheduling documents and requirements for video and online conferencing set up and execution.
+ Other duties as assigned
**Qualifications:**
+ Must be a US Citizen
+ Active TS SCI is required
+ Associate's Degree in Human Resources, Business Administration, Business Management or related degree
+ Minimum 3 years of experience performing administrative functions
+ Knowledgeable with Microsoft Office (Word, Excel, Power Point, Outlook)
All positions at Applied Research Solutions are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history and identity check.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered contractors and subcontractors to employ and advance in employment qualified protected veterans.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
Senior Application Support Specialist - Real Estate Systems (San Antonio, TX)
Support specialist job in San Antonio, TX
Along with its affiliate companies, Affinius Capital invests across the risk spectrum for a global client base, managing over $61 billion in gross assets under management within a diversified portfolio across North America and Europe. Affinius Capital provides strategic equity and debt capital, including to capitalize on the accelerating demand for technology-driven real estate assets, to meet the critical need for housing solutions, and for other market and capital structure opportunities exhibiting compelling risk-return characteristics. For more information, visit affiniuscapital.com.
Job Description
The Senior Applications Support Associate plays a critical role in supporting our real estate investment and operations teams by ensuring the reliability, performance, and optimization of key enterprise platforms - with a strong focus on Yardi Voyager, Argus Enterprise, and other real estate business applications. This role serves as a trusted technology partner to business users, helping solve complex issues, enhance workflows, and drive efficiency across the organization. By maintaining data integrity, standardizing inputs, and promoting consistent system usage, the Specialist directly contributes to improved data completion, quality, and adoption - ensuring that insights derived from our platforms are accurate, actionable, and trusted across the firm.
Key Responsibilities
* Serve as the primary technical and functional support resource for real estate applications, including Yardi Voyager and Argus Enterprise
* Provide Tier 2/Tier 3 support, including issue analysis, troubleshooting, and resolution to ensure continuity for investment, accounting, and asset management teams
* Perform data validation and analyze system behavior using SQL and reporting tools
* Partner with business stakeholders to understand requirements and translate operational needs into system improvements
* Support application upgrades, enhancements, and integrations in collaboration with IT and vendor teams
* Monitor application performance, identify optimization opportunities, and recommend proactive solutions
* Maintain strong documentation standards, including configuration details, workflows, and support procedures
* Uphold data governance, security best practices, and compliance standards across supported platforms
* Additional duties, as assigned
Why This Role Matters
This role directly supports mission-critical systems that power our investment management, accounting, and asset operations functions. The ideal candidate blends technical skill with business acumen, ensuring applications and data empower decision-making across the real estate lifecycle.
Requirements
* Bachelor's degree in MIS, Business Information Systems, Finance, or related field
* 5+ years of professional experience supporting business applications, ideally within real estate or financial services
* Strong hands-on experience with SQL including writing, debugging, and optimizing queries
* Proficiency in writing and debugging SQL queries (e.g., SELECT, JOIN, WHERE, GROUP BY).
* Knowledge of Transact-SQL (T-SQL), stored procedures, functions and views using SQL 2012 and higher.
* Experience with relational database concepts, stored procedures, and reporting/ETL workflows
* Proficiency with Excel, including macros and advanced functions
* Prior Yardi Voyager experience highly preferred
* Experience with Argus Enterprise or real estate investment/asset management systems a strong plus
* Ability to work on-site full time in San Antonio
* Must be authorized to work in the U.S. without sponsorship
Technical Environment:
* Yardi Voyager 7s
* Argus Enterprise
* SQL Server 2012+ / T-SQL
* Azure Synapse
* TOAD for SQL Server / SQL Server Management Studio
Key Competencies
* Strong customer-service mindset with the ability to engage all levels of the business
* Analytical thinker able to solve complex system and data issues with urgency and precision
* Exceptional communication skills - able to simplify technical concepts for business audiences
* Detail-oriented, organized, and proactive with strong time management skills
* Ability to work independently while collaborating across technology and business functions
Affinius Capital complies with laws and regulations that permit certain requests related to your data in our files, including, but not limited to, the California Consumer Privacy Act (the "CCPA"). The Company's privacy policy and contact information for questions regarding your data or the policy may be found here.
At Affinius Capital our employees enjoy generous benefits packages including comprehensive medical, dental and vision plans, 401k, educational and professional designation assistance, casual dress attire and much more! The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Affinius Capital is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Auto-ApplySenior Application Support Specialist - Real Estate Systems (San Antonio, TX)
Support specialist job in San Antonio, TX
Along with its affiliate companies, Affinius Capital invests across the risk spectrum for a global client base, managing over $61 billion in gross assets under management within a diversified portfolio across North America and Europe. Affinius Capital provides strategic equity and debt capital, including to capitalize on the accelerating demand for technology-driven real estate assets, to meet the critical need for housing solutions, and for other market and capital structure opportunities exhibiting compelling risk-return characteristics. For more information, visit affiniuscapital.com.
**Job Description**
The Senior Applications Support Associate plays a critical role in supporting our real estate investment and operations teams by ensuring the reliability, performance, and optimization of key enterprise platforms - with a strong focus on Yardi Voyager, Argus Enterprise, and other real estate business applications. This role serves as a trusted technology partner to business users, helping solve complex issues, enhance workflows, and drive efficiency across the organization. By maintaining data integrity, standardizing inputs, and promoting consistent system usage, the Specialist directly contributes to improved data completion, quality, and adoption - ensuring that insights derived from our platforms are accurate, actionable, and trusted across the firm.
**Key Responsibilities**
+ Serve as the primary technical and functional support resource for real estate applications, including Yardi Voyager and Argus Enterprise
+ Provide Tier 2/Tier 3 support, including issue analysis, troubleshooting, and resolution to ensure continuity for investment, accounting, and asset management teams
+ Perform data validation and analyze system behavior using SQL and reporting tools
+ Partner with business stakeholders to understand requirements and translate operational needs into system improvements
+ Support application upgrades, enhancements, and integrations in collaboration with IT and vendor teams
+ Monitor application performance, identify optimization opportunities, and recommend proactive solutions
+ Maintain strong documentation standards, including configuration details, workflows, and support procedures
+ Uphold data governance, security best practices, and compliance standards across supported platforms
+ Additional duties, as assigned
**Why This Role Matters**
This role directly supports mission-critical systems that power our investment management, accounting, and asset operations functions. The ideal candidate blends technical skill with business acumen, ensuring applications and data empower decision-making across the real estate lifecycle.
**Requirements**
+ Bachelor's degree in MIS, Business Information Systems, Finance, or related field
+ 5+ years of professional experience supporting business applications, ideally within real estate or financial services
+ Strong hands-on experience with SQL including writing, debugging, and optimizing queries
+ Proficiency in writing and debugging SQL queries (e.g., SELECT, JOIN, WHERE, GROUP BY).
+ Knowledge of Transact-SQL (T-SQL), stored procedures, functions and views using SQL 2012 and higher.
+ Experience with relational database concepts, stored procedures, and reporting/ETL workflows
+ Proficiency with Excel, including macros and advanced functions
+ Prior Yardi Voyager experience highly preferred
+ Experience with Argus Enterprise or real estate investment/asset management systems a strong plus
+ Ability to work on-site full time in San Antonio
+ Must be authorized to work in the U.S. without sponsorship
**Technical Environment:**
+ Yardi Voyager 7s
+ Argus Enterprise
+ SQL Server 2012+ / T-SQL
+ Azure Synapse
+ TOAD for SQL Server / SQL Server Management Studio
**Key Competencies**
+ Strong customer-service mindset with the ability to engage all levels of the business
+ Analytical thinker able to solve complex system and data issues with urgency and precision
+ Exceptional communication skills - able to simplify technical concepts for business audiences
+ Detail-oriented, organized, and proactive with strong time management skills
+ Ability to work independently while collaborating across technology and business functions
Affinius Capital complies with laws and regulations that permit certain requests related to your data in our files, including, but not limited to, the California Consumer Privacy Act (the "CCPA"). The Company's privacy policy and contact information for questions regarding your data or the policy may be found here (https://realco.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=80769&hashed=-260663885&\_ga=2.107***********20145.1678113256-1318***********074953) .
At Affinius Capital our employees enjoy generous benefits packages including comprehensive medical, dental and vision plans, 401k, educational and professional designation assistance, casual dress attire and much more! The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
_Affinius Capital is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._
**Job Location** _US-TX-San Antonio_
**ID** _2025-2257_
**\# of Openings** _1_
Bill/Tariff Audit Operational Support (Austin, TX)
Support specialist job in San Antonio, TX
Contract
Assisting with large scale revenue recovery project, supports regulated telco tariff term payment plans and individual case basis (ICB) agreements.
Role and responsibilities: • Reconcile standard and Individual Case Basis (ICB) contract related billing for Retail, Wholesale (Affiliate and Non-Affiliate), Federal, State, and business customers
• Audit standard and ICB contract billing, writing orders to correct billing whenever necessary. Monitor corrective orders to ensure appropriate billing taking action to fix errors when necessary.
•Research and interpret contract language ensuring interpretation complies with product and regulatory rules and regulations. Ability to translate contract language and billing questions related to early termination/shortfall/cancellation charges into easy to understand language
• Recommend price and contract language changes based on customer request ability to support the language
• Respond to customer initiated legal and commission complaints partnering with Supervisor, Legal and Regulatory when necessary
Requirements:
• A high school diploma or equivalent;
• Must possess a strong attention to detail, the ability to prioritize tasks and respond in a timely manner
• Intermediate level on Microsoft Office: Outlook, Word, Excel, Access, SQL
• Expert level knowledge of CRIS/BOSS billing systems required
• Service Order Writer experience required
• Order Error resolution experience required
• Revenue Recovery Auditor experience required
Support Services Specialist II
Support specialist job in San Antonio, TX
Support Services Specialist II - 180002HH) Carlson Wagonlit Travel SatoTravel (CWTSatoTravel) is seeking an experienced and talented Support Services Specialist II for our San Antonio, Texas location. As a Support Services Specialist II, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel.
"CWT keeps on creating innovative ways to provide excellent service and maintain its high standards.
"My Journey, My CWTAbegail Santos, Travel Counselor, PhilippinesAs the U.
S.
military and government division of Carlson Wagonlit Travel (CWT), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.
S.
federal clients.
We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.
S.
territories.
Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.
We are very proud of our 65+ year history serving U.
S.
military and government clients, and are always looking for new talent to help us grow as a team.
Our most valuable asset as a company is the quality of our people.
We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.
Issuing complex domestic/international tickets to include electronic ticketing, paper ticketing, prepaids, exchanges, refunds, car/hotel invoicing, Southwest ticketing/invoicing and Amtrak (prepaids, kiosks, paper) Proficiency with fare calculations, pricing, processing tickets, refunds, exchanges, voids Ability to process full and partial ticketing requests Ensures all pnrs are quality controlled to include account requirements, Matrix reporting fields, valid fare Verifies accuracy of delivery on all paper tickets Supports all accounts Assists other agents via HelpDeskSolves typical travel related problems consistently and is able to assist with Data Integrity queue backs Ability to prioritize work essential in the operation of ticket issuance.
Capable of ensuring arrangements are accurate, resulting in correct documentation Operates within detailed procedures under minimal supervision Adheres to CWT standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation procedures Attends staff and training meetings for ongoing updates in the travel industry and office procedures Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance Maintains regular attendance according to company guidelines Performs other duties as assigned Qualifications Qualifications:Prefer minimum 3 years travel agency experience Industry knowledge and strong background with reservation skills in order to create domestic and international reservations to include air, hotel, rail, and ground transportation Proficiency with the SABRE preferred Minimum proficiency using one CRSHigh Proficiency in fare calculations - domestic and international Proficiency in domestic airline rules, tariffs with a strong emphasis on international fare rules, tariffs and international routing Proficient with Amtrak (ability to book rail and proficient with fare rules) preferred Experience with processing refunds/exchanges/Phase IVsExcellent customer service skills required; strong people person Ability to solve problems Ability to meet and maintain required performance standards This is a telecommute position.
Primary Location: San AntonioEmployment type: StandardJob Family: Travel CounselorScope: CountryTravel: NoShift: Day JobOrganization: Customer_Military & GovernmentExperience Level: 1 to 3 years Job Posting: May 17, 2018 As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class
Auto-ApplySupport Services Specialist II
Support specialist job in San Antonio, TX
Carlson Wagonlit Travel SatoTravel (CWTSatoTravel) is seeking an experienced and talented Support Services Specialist II for our San Antonio, Texas location. As a Support Services Specialist II, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel.
"CWT keeps on creating innovative ways to provide excellent service and maintain its high standards."
My Journey, My CWT
Abegail Santos, Travel Counselor, Philippines
As the U.S. military and government division of Carlson Wagonlit Travel (CWT), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.
We are very proud of our 65+ year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.
Issuing complex domestic/international tickets to include electronic ticketing, paper ticketing, prepaids, exchanges, refunds, car/hotel invoicing, Southwest ticketing/invoicing and Amtrak (prepaids, kiosks, paper)
Proficiency with fare calculations, pricing, processing tickets, refunds, exchanges, voids
Ability to process full and partial ticketing requests
Ensures all pnrs are quality controlled to include account requirements, Matrix reporting fields, valid fare
Verifies accuracy of delivery on all paper tickets
Supports all accounts
Assists other agents via HelpDesk
Solves typical travel related problems consistently and is able to assist with Data Integrity queue backs
Ability to prioritize work essential in the operation of ticket issuance. Capable of ensuring arrangements are accurate, resulting in correct documentation
Operates within detailed procedures under minimal supervision
Adheres to CWT standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation procedures
Attends staff and training meetings for ongoing updates in the travel industry and office procedures
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate
Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
Maintains regular attendance according to company guidelines
Performs other duties as assigned
Qualifications:
Prefer minimum 3 years travel agency experience
Industry knowledge and strong background with reservation skills in order to create domestic and international reservations to include air, hotel, rail, and ground transportation
Proficiency with the SABRE preferred
Minimum proficiency using one CRS
High Proficiency in fare calculations - domestic and international
Proficiency in domestic airline rules, tariffs with a strong emphasis on international fare rules, tariffs and international routing
Proficient with Amtrak (ability to book rail and proficient with fare rules) preferred
Experience with processing refunds/exchanges/Phase IVs
Excellent customer service skills required; strong people person
Ability to solve problems
Ability to meet and maintain required performance standards
This is a telecommute position.
Auto-ApplyInternet Services Support Specialist
Support specialist job in San Antonio, TX
IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.
Time Type:
Full time
This is an in-office position.
Department:
832 Online Banking Administration
Job Summary:
The Internet Services Support Specialist is responsible for maintaining the IBC website and portal, providing online & mobile banking support, and supporting eMedia.
:
ESSENTIAL JOB FUNCTIONS
The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.
Support Online Banking Operations (Daily production issues - Bill Pay, Transfers, etc.)
Troubleshoot escalated customer support issues to include but not limited to: Online banking activity (Bill pay, transfers, fraud, etc.).
Assists with defects & enhancements for online and mobile banking. Opens tickets with Q2 for tracking
Performs QA testing for any new changes for online and mobile banking
Assist VIPs with IBC Bank Online support
Fulfilling Service Level Agreements for every type of issues
Responsible for supporting all project follow-up and testing to include fixes, enhancements + upgrades for Online and Mobile Banking Products (Consumer/Retail Platform)
Update and execute test plans, reviewing and updating release notes published by the Vendors in their portals
Reporting and follow up of issues/errors identified during the testing
Follow up on issues escalated in vendor portals
Daily checking of the systems to identify errors/issues in the daily operation
Escalate vendor issues to Online Services Manager
Evaluate daily reports for activities and actively participate in Daily Operations meeting with the Online Services manager
Assist Online Services Manager with tasks and/or projects.
Assist to develop and maintain Policies & Procedures for Online Banking, Website & Portal
Attend webinars and seminars to continue to gain knowledge of processes that effect Online Banking, Mobile Banking, Compliance, eSign, etc.
Perform other duties as necessary and assigned
SKILLS
Effective oral and written communications skills
Typing 30 wpm and ten key by touch
Proficient in MS Office
Proficient in Adobe Creative Suite (Photoshop, Flash, etc)
Familiar with Quicken, QuickBooks
Bilingual preferred
EDUCATION & EXPERIENCE
College degree desired; banking experience may take the place of college education
Previous banking experience highly desired
Auto-ApplyP&C Technician
Support specialist job in San Marcos, TX
Details:
About the Role:
We're looking for a self-motivated Protection & Control Technician who enjoys hands-on work and being out in the field. You'll handle everything from wiring and commissioning to testing and troubleshooting, taking projects from start to finish with a high level of ownership.
What You'll Be Doing:
Perform physical wiring and verify all non-factory connections
Commission relays and set up/configure network equipment (LAN/WAN)
Verify that all equipment is functioning properly
Plan and coordinate outages
Work with local P&C oversight, engineering, and operations teams to identify and minimize protection gaps
Schedule and plan SCADA checkouts
Support electrical maintenance and testing on equipment from 480 volts up to 345 kV
Troubleshoot and assist field teams during maintenance, shutdowns, startups, and testing projects
Write clear and accurate reports
Test a variety of complex relays, such as distance, directional power, reverse power, negative sequence, differential, motor, and generator protection
Common relay types include:
SEL-2411, SEL-421/411L, SEL-487E, SEL-351S, SEL-451, SEL-587, GE L90, GE B30/B90, GE T35/F35/C30
DCB, DTT, and POTT schemes (TC-10BIT/CF-10BI/UPLC)
What You'll Bring:
Associate's degree in Electrical Technologies preferred, or 2-5 years of related experience (or equivalent)
Strong communication and report-writing skills
Proficiency with Microsoft Word, Excel, PowerPoint, and AutoCAD
Valid driver's license with a clean driving record
Willingness to travel domestically as needed
At least 3 years of driving experience with a valid, unrestricted license
IT Help Desk Support - Level II
Support specialist job in New Braunfels, TX
Job DescriptionSummary Our client is a leading IT Solutions Company in the outskirts of San Antonio, TX (New Braunfels or San Marcos, TX) and they are in need of a Help Desk Support Level II. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise or Kaseya.
Having working knowledge of a PSA tool, such as Autotask is a plus.
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
IT Help Desk Support - Level II
Support specialist job in New Braunfels, TX
Job DescriptionSummary Our client is a leading IT Solutions Company in the outskirts of San Antonio, TX(New Braunfels or San Marcos, TX)and they are in need of aHelp Desk Support Level II. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise or Kaseya.
Having working knowledge of a PSA tool, such as Autotask is a plus.
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: New Braunfels, TX
Student Success Specialist - Upward Bound (Grant Funded)
Support specialist job in San Antonio, TX
The Student Success Specialist is responsible for ensuring the success of Upward Bound participants by coordinating services, activities, events, and intervention strategies that aid students to achieve their academic realization from high school to graduation from an institute of higher education. The position monitors participant progress while fostering relationships between the program, high school administration, faculty, staff and students.
This position is funded in whole or in part, by an external grant and is subject to immediate termination if the grant funding ceases. No employee who is in such a position may file a grievance over the termination of the position. While it is possible that grant funding may be renewed, the current funding for this position ends on May 31, 2027.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Participates in the recruitment process by interviewing, evaluating, and selecting eligible participants; reviews student applications, interviews applicants, and assures participants meet the eligibility requirements.
* Educates students on policies and procedures, goal setting, program requirements, academic and career planning, social/personal intervention and mentors students.
* Monitors participants progress; maintains appropriate records to ensure compliance with grant regulations and reporting requirements.
* Monitors and reviews students' high school grades and assist with the development of a plan for continual improvement and provides intervention and/or learning strategies.
* Serves as a point of contact for the program, will answer program questions from faculty, staff, and students, serves as liaison to the campus target schools, community agencies, and the general public.
* Provides enrollment guidance, managing web presence and some marketing efforts, drafting program materials, planning and executing events, preparing and analyzing reports.
* Develops and presents information at target schools, community events, workshops and other relevant outreach programs to recruit participants for program.
* Develops and conducts individual and small group college, and financial workshops for program participants and their families.
* Provides assistance to students and parents with completion of the FAFSA, Common Application, Apply Texas Application, scholarship applications, etc.
* Maintains a structured schedule of visits to target schools to meet with students; academic instructors, and school counselors.
* Assists with the maintenance of student files, program records, program report; and handles documentation and information as sensitive and confidential.
* Assists with new student orientation and the supervision of participants on field trips, events, and during times of physical recreation.
* Develops personal education plans for participants, and evaluates transcripts; assists students with preparation for and completion of registration for the SAT and ACT assessments
* Administers and interprets career interest inventories and discusses the outcome with students.
* Assists with planning and implementing highly successful programs and services to enable participants to successfully complete high school, apply for college admissions, financial aid including scholarships, and/or housing.
* Conducts outreach and follow-up on former participants; assists with time and effort reporting as needed for grant management.
* Assist students with the development of academic resumes and strongly effective college essays for college applications.
* Performs other duties as assigned.
QUALIFICATIONS:
* Bachelor's degree from an accredited college or university in counseling, secondary education, social work, psychology or related field, Master's degree in counseling preferred
* Certification/licensure in counseling and guidance, educational psychology, educational administration, social work, with licensure in the State of Texas preferred.
* 3 or more years of successful work experience in Upward Bound or a similar or related program
* 2 or more years of full-time, professional work experience within an academic setting that includes teaching and/or counseling high school students including career guidance is preferred;
* 2 or more years of experience/knowledge of the following processes at the university level: (1) academic development, (2) admissions, (3) financial aid including scholarships, (4) residential housing, and (5) career guidance is preferred;
* 2 or more year of full-time, professional experience serving potential first generation college students from low-income backgrounds preferred;
* Must clear and maintain a favorable background investigation and clearance.
* Must have valid driver's license, motor vehicle liability insurance, and personal injury insurance, or have a self-reliant source of transportation to conduct business on a daily basis
* Must have the ability to demonstrate intermediate to high skills in MS Office (Word, Excel, Access, Publisher, Outlook, Teams, and Zoom or similar platforms); familiarity with financial systems (Banner), a plus
* Must be able to work flexible hours, including evenings, and weekends.
* Must be able to conduct home visits and to travel to assist with the supervision of participants on field trips.
* Bilingual Preferred (English/Spanish with the ability to understand and to make one's self understood to Spanish speaking individuals)
* Demonstrated successful experience working with youth from low-income and culturally diverse backgrounds.
* Demonstrated ability to motivate and inspire students to achieve their highest potential; experience serving potential first generation college students from low-income backgrounds preferred; Strong knowledge of the Upward Bound program and the population it serves; alumni of the program are preferred
* Experience in recruitment of high school youth for participation in an academic program
* Experience with virtual training, coaching, or instruction preferred.
* Must have excellent verbal and written communication skills; strong public relations and customer service skills with an ability to implement diplomacy and discretion at all times; ability to work effectively with high school students, parents, school counselors, teachers, faculty and staff.
* Must have high ethical standards and a strong sense of confidentiality; ability to prioritize and manage multiple deadlines; thrive in a complex work environment; display solid problem solving and interpersonal skills; work well independently and as part of a team; professional demeanor, appearance and strong work ethic required
* Must have a high attention to detail and be able to organize workflow, coordinate activities, balance simultaneous projects without loss of efficiency in a multi-tasked environment, and manage multiple priorities to meet deadlines.
PHYSICAL DEMANDS:
* Working conditions are in an office environment and university campus setting. Must be able to move across the university campus to conduct day to day business.
* While performing this role, the employee will be regularly required to sit, walk, and stand; talk and hear, both in person and by telephone; and use hands repetitively to operate standard office equipment; and occasionally required to lift up to 25 pounds.
* Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
* Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner.
* Constantly operates a computer and other office productivity machinery.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
St. Mary's University is a Hispanic-Serving Institution and an Equal Opportunity Employer.
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Support specialist job in San Antonio, TX
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military