Support specialist jobs in South Gate, CA

The Applied Genomics, Computation & Translational Core is looking for a Biomedical Specialist to join the team! The Cedars-Sinai Applied Genomics, Computation, and Translational Core (AGCT Core) is a fully equipped, state-of-the-art genomics facility offering data generation and interpretation for basic science and translational research in next-generation sequencing technologies, including single cell omics, spatial transcriptomics, and bulk cell omics. We specialize in single cell omics and spatial transcriptomics via the 10x Genomics, Parse Biosciences, Mission Bio, and NanoString platforms. Our R&D team offers sample preparation for single cell assays, such as nuclei isolation from frozen tissue or single cell isolation from fresh tissue dissociation. The AGCT Core also offers comprehensive services for standard bulk cell sequencing in genomics, transcriptomics, epigenomics, and metagenomics. To learn more please visit Applied Genomics, Computation & Translational Core | Cedars-Sinai. Are you ready to be a part of breakthrough research? The Genomics Core Biomedical Specialist is responsible for carrying out wet lab procedures involving DNA/RNA isolation from various sources such as cells, tissue, FFPE curls and scrapes, and blood. In addition, they possess expertise in the complete Next-Generation Sequencing (NGS) workflow, which includes DNA/RNA quantification and quality control (QC) analysis, manual library preparation, library quantification and QC analysis, sequencing on the Illumina platform, and analysis of sequencing metrics. As part of their duties, the Biomedical Specialist will ensure accurate and up-to-date electronic documentation using an electronic lab notebook, project management software, and laboratory information management system. They will also manually prepare libraries for bulk cell, single cell, and spatial omics, covering transcriptomics (RNA-Seq), genomics (WGS/WES), epigenomics (WGBS, ATAC-Seq), and metagenomics (16S/ITS amplicon sequencing, shotgun). Overall, this position involves hands-on work in a wet lab environment, focusing on DNA/RNA isolation and various aspects of the NGS workflow, as well as documentation and library preparation for different omics applications. Primary Duties and Responsibilities: Train, guide, and supervise a team of junior associates. Train and supervise junior associates on Next-Generation Sequencing experiments, procedures, and day-to-day service request fulfillment and lab operations. Effectively communicate needs and requirements to junior associates as required for the management of service requests and day-to-day lab operations. Manage junior associate performance, mentor and coach, and seek opportunities to help them grow and become their best. Assign service requests to junior associates and ensure their proper execution and successful completion. Ensure the availability of all required resources for the execution of service requests. Liaise with investigators regarding service requests. Participate in the planning, execution, and troubleshooting of service requests. Provide research and input on new technologies and assays for testing to possibly develop and implement new service offerings. Execute or manage the execution of projects testing new technologies, assays, or kits. Analyze, summarize, and present findings at monthly R&D meetings. Assist with the implementation of new technologies, assays, or kits into new service offerings by writing and reviewing standard operating procedures, service guidelines, and staff training guides, and training junior associates. Receive, store, and document samples. Attend meetings and seminars/webinars as assigned. Qualifications Education: Bachelor of Sciences in Genetics, Genomics, Molecular Biology, or Biological Sciences is required. Master's degree is preferred. Experience & Skills: Two (2) years of laboratory experience are required. Five (5) years is preferred. Minimum 3 years of experience performing NGS library preparation in bulk cell genomics, transcriptomics, and metagenomics. Minimum 2 years of experience in the operation of Illumina sequencers and Agilent Technologies fragment analyzers. Minimum 1 year of supervisory and training experience. Experience in single cell NGS assays and cell biology is preferred. Critical analysis, problem-solving, troubleshooting, multitasking, time management, following through tasks with details, working independently with minimal supervision. Interact with professionalism with teammates, peers, researchers, investigators, and support staff of diverse backgrounds and educational levels. Respond to rapidly changing priorities and exceptionally diverse demands through constant interruptions in a fast-paced laboratory environment. Must be self-motivated, take initiative, enjoy learning, and willing to take on new challenges while independently executing new or unusual and complex technical procedures and protocols. Work cooperatively with other personnel as part of a team to accomplish daily and weekly goals. Proficient in PC (or Mac) skills as well as demonstrated proficiency in Microsoft Word, Excel, and PowerPoint. About UsCedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents. About the TeamCedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 886 licensed beds, 2,100 physicians, 2,800 nurses and thousands of other healthcare professionals and staff. Choose this if you want to work in a fast-paced environment that offers the highest level of care to people in the Los Angeles that need our care the most. Req ID : 10395 Working Title : Biomedical Specialist - Applied Genomics, Computation & Translational Core Department : Research - BMS - Bioinfo and Func Genomics Business Entity : Cedars-Sinai Medical Center Job Category : Academic / Research Job Specialty : Biomanufacturing Overtime Status : EXEMPT Primary Shift : Day Shift Duration : 8 hour Base Pay : $75,524.80 - $117,062.40

Technology Support Specialist I Duration: 3 months with possibility of extension Max Pay Rate : $46 per hour on W2 As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all. Audio Visual Responsibilities of an On-Site Technician: • Microsoft Surface Hubs - Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary. • Crestron - Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings. • Microsoft Teams Rooms - Diagnose and resolve connectivity issues for MTR's and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR's user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls • Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks) Technical Responsibilities of an On-Site technician: • Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site • Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc. • ServiceNow ticket management; prioritizing tickets and awareness of SLAs • Supporting Microsoft Windows and MAC operating systems • Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365 • Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process • Printer support (installation, configuration, relocation, and troubleshooting) • Event and Meeting Support (may occur on-site or off-site) • Occasional travel may be required to support other EY locations, client engagement sites, or off-site events • Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices) • VIP/White Glove support • Occasional after-hour support may be required Interpersonal skills an On-site technician should have: • Outstanding customer service skills • Excellent communication skills • Great team mentality • Self-motivated, organized, detail oriented, ability to multi-task • Desire to learn and build a career as unique as you are Experience Requirements: • 2+ years of on-site technical support experience, or degree in related discipline

Spinelli Kilcollin is a luxury jewelry brand based in Los Angeles, known for designing linked rings, clean architectural designs, and a commitment to responsible craftsmanship. Founded in 2010, our collections are handcrafted in downtown L.A., with a focus on creating a positive long-term impact-on our industry, our community, and our customers. Role Overview: As the IT Support Specialist, you'll be the go-to person for all things tech. From setting up devices and managing permissions to standardizing processes and maintaining cybersecurity, your work will support the infrastructure that keeps our team connected and productive. You will also support the administration and optimization of NetSuite and assist in coordinating integrations and user access across key systems. Location: Los Angeles (Hybrid) Reports To: COO (in partnership with VP of People) Key Responsibilities Monitor and manage GSuite / Google Workspace (users, permissions, groups, security settings) Maintain and organize permissions across Google Drive, Dropbox, and 1Password as well as SaaS tools and accounts (IE: Uber, Mural, Creative Cloud, ChatGPT Enterprise) Set up, configure, and maintain company devices (laptops, software, user accounts) Support onboarding/offboarding processes for all IT-related needs Monitor and maintain SpamTitan for secure and effective email filtering Create and implement IT standards of procedure across systems and office locations Ensure consistency of IT systems, configurations, and tools across all locations Troubleshoot and resolve IT-related issues in a timely and effective manner Track, report, and maintain documentation related to system changes, incidents, hardware inventory, and security audits Support SSO implementation and management across business systems Own internal communication regarding system updates and IT policy changes Complete the configuration and rollout of firewalls, NAS, VPN and network security across offices and during travel / hotspots. Maintain and implement cybersecurity protocols, including updates and compliance measures Support NetSuite administration and maintenance (user setup, permissions, basic configuration, troubleshooting, and coordination with external developers/consultants) Assist in maintaining ERP integrations (e.g., Celigo, Shopify, POS systems) alongside cross-functional teams Provide day to day technical support while maintaining incident logs and documentation Qualifications 3+ years of experience in IT support or systems administration Strong working knowledge of Google Workspace, Dropbox, and 1Password Experience with SpamTitan or similar email security tools Familiarity with device management (MacOS and Windows) Experience configuring and maintaining firewalls and managing IT across multiple locations Strong documentation skills and experience building scalable processes Highly organized, able to work independently, manage multiple priorities, and communicate clearly with non-technical users Knowledge of cybersecurity frameworks or compliance standards (SOC 2, ISO 27001, etc.) Experience with NetSuite administration Experience supporting integrations (e.g., Celigo, middleware, or API-connected tools) a plus Compensation: $80,000 - $85,000 Benefits: Paid Company Holidays PTO Health & Dental Benefits 401(k) + matching Profit sharing + Annual Bonus Jewelry Allowance How To Apply: Send your resume and a cover letter to *****************************. Please include three cultural figures who inspire you in any creative field and why. Impeccable references are required. Applicants must submit the materials above directly to ***************************** for consideration. We look forward to receiving your application and learning more about how you can contribute to Spinelli Kilcollin!

Job Title: Bilingual (Spanish/English) IT Help Desk Technician - Retail Stores Hybrid - Corporate office + field travel to retail stores from Anaheim to San Juan Capistrano (Orange County) and occasional Riverside/LA County Employment Type: Full-time Seniority Level: Junior to Mid-Level Industry: Retail | Information Technology Posted by: HireDirectNow.com - Premier IT Talent Partner in Southern California URGENT NEED - Interviews start THIS WEEK Are you (or someone you know) a hands-on, bilingual IT rockstar who loves solving real-world tech problems in a fast-paced retail environment? Our client - a rapidly expanding retail chain - needs a Bilingual Spanish/English IT Help Desk Technician to keep their corporate office and 20+ stores running flawlessly. You'll be the hero who fixes POS systems, printers, cash registers, networking issues, and everything in between - both remotely and on-site during new store openings and installs. What You'll Do Every Day Provide Level 1 & 2 support for POS systems, Windows/OS, Microsoft 365, printers, hardware, and peripherals across multiple stores Jump in the car and travel to stores for new openings, rollouts, and urgent fixes (mostly Orange County) Troubleshoot networking (routers, switches, VPNs, firewalls), Active Directory, and ticketing systems Work alongside 5 IT Support Techs & a Brilliant Manager who doubles down as Head IT Coach Keep everything secure, fast, and frustration-free for store teams Must-Have 3+ years of IT help desk / technical support experience Real retail IT experience supporting multiple stores and POS systems Fluent in Spanish AND English (you'll be speaking with store managers and staff daily) Solid knowledge of networking, Active Directory, Microsoft 365, and ticketing systems Clean driving record + reliable car (mileage reimbursed) Live in or near Orange County (this is NOT fully remote) Big Pluses Love working weekend & nights as needed Certifications (CompTIA A+, Network+, ITIL, Microsoft 365) Experience with any major POS (Toast, Square, NCR/Aloha, Revel, etc.) This is the kind of role where people stay for years and get promoted. Great pay, benefits, and real impact. Know someone perfect? Please share this with someone you truly deserves to land an awesome opportunity. Apply: Send resume + quick note about your retail IT experience to ************************* or DM me directly. HireDirectNow.com - Connecting Southern California's best IT talent with careers that matter. #ITJobs #HelpDesk #BilingualJobs #RetailIT #OrangeCountyJobs #HiringNow

1. Job Responsibilities · Handle technical inquiries from overseas customers (primarily in English and Chinese, with some minor languages), resolve issues related to the installation, operation, and troubleshooting of breast pumps and other products; escalate complex issues to R&D and follow up on feedback. trouble-shooting Participate in writing/updating English technical documentation (manuals, FAQs, etc.), and compile typical issues to build a knowledge base. Coordinate internal and external resources, relay customer needs, and provide technical support to assist sales. Document work activities and regularly summarize and optimize services. 2. Qualifications · Bachelor's degree or higher, preferably in Computer Science, Electronics, English, International Trade, or related fields. Excellent English listening, speaking, reading, and writing skills; proficiency in Spanish or other minor languages is a plus. Basic knowledge of computer hardware and software, familiarity with Windows systems; prior experience in technical support is preferred; strong learning ability. patient, responsible, with good communication skills and stress resistance

The Help Desk Analyst is responsible for providing high-quality support for all end-user IT issues. This role works directly with users to troubleshoot system problems, support network operations, and ensure software and hardware remain updated and secure. Success in this position requires broad technical knowledge, strong problem-solving abilities, and a commitment to delivering excellent customer service. Objectives of the Role Provide responsive support for all organizational operating systems Troubleshoot computer hardware and software issues Document processes and maintain accurate service desk records Prepare, deploy, and monitor system patches and software updates Key Responsibilities Respond to incoming help desk requests from end users Prioritize tickets, schedule resolutions, and escalate issues when necessary Use diagnostic tools and resources to assist with troubleshooting Access software updates, drivers, and knowledge base resources to support issue resolution Learn and support all hardware and software used within the organization Perform hands-on desktop fixes, including software installation, upgrades, hardware setup, backups, and configuration Conduct preventive maintenance on workstations, printers, and peripherals Test fixes to confirm successful resolution and perform follow-up communication Create and maintain user accounts, settings, and permissions Develop technical documentation for internal knowledge bases and end-user instructions Recommend process improvements to increase IT service value Participate in organization-wide and facility-specific IT projects Requirements Required Skills & Qualifications 5+ years of experience in a help desk or desktop support role Strong knowledge of desktop support, troubleshooting, and performance analysis Expertise with computers, laptops, printers, copiers, and related devices Strong communication skills for training and supporting end users Experience with O365, Azure AD, Firewall technologies, and Windows Server Associate degree in computer science or a related field (or equivalent experience) Preferred Skills & Qualifications Experience with VPN clients, MFA technologies, and IT ticketing systems Experience with Windows Active Directory, O365, and Azure Familiarity with switches, firewalls, and other infrastructure equipment Experience with VOIP phone systems, video surveillance, and door security systems Professional certifications are a plus Familiarity with CMMC and NIST security standards is a plus

Jobst IT Consulting is a Los Angeles-based Information Technology consulting firm that specializes in enterprise-level Managed IT services dedicated to delivering exceptional IT support and strategic technology solutions to businesses across Los Angeles. We pride ourselves on our client-centric approach, our proactive mindset, and our commitment to fostering a collaborative and growth-oriented environment for our team. We are looking for a driven professional to join us and make a significant impact on our clients. Role Description We are seeking a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will be on the front lines, providing exceptional hands-on and remote support to our diverse client base. You will be the "boots on the ground" technical expert, responsible for resolving user issues, deploying new systems, and ensuring our clients' technology runs smoothly. The ideal candidate has a passion for problem-solving, excellent communication skills, and a solid technical foundation in both Mac and PC environments. You will be a key part of our service delivery team, working closely with senior engineers to tackle challenges and deliver an outstanding client experience. Key Responsibilities Provide timely and effective Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripherals (printers, scanners, etc.). Act as a reliable point of contact for end-users, resolving issues both remotely and during on-site client visits throughout the Los Angeles area. Install, configure, and deploy new Windows and mac OS workstations and software for clients. Assist users with Microsoft 365 and Google Workspace, including account setup, password resets, and application troubleshooting. Deploy, configure, and troubleshoot client workstations and software using our Remote Monitoring and Management (RMM) platform. Maintain clear and accurate documentation for service tickets, client configurations, and support procedures. Participate in IT projects, such as new user onboarding, hardware refreshes, and software deployments. Escalate complex technical issues to senior engineers when necessary, providing detailed information to ensure a swift resolution. Qualifications Experience: A minimum of 2 years of hands-on experience in a help desk, desktop support, or field technician role. Experience in a Managed Service Provider (MSP) environment is strongly preferred. Certifications: Required: At least one of the following foundational certifications: CompTIA A+, CompTIA Network+, or CompTIA Security+. Technical Skills: Strong proficiency in troubleshooting Windows 10/11 and mac OS operating systems. Hands-on experience supporting Microsoft 365 environments (Outlook, Teams, SharePoint, OneDrive). Familiarity with RMM tools (e.g., ConnectWise, Datto, Kaseya) and professional services automation (PSA) ticketing systems. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPNs). Experience with hardware troubleshooting for PCs, Macs, and common peripherals. Knowledge of cybersecurity best practices (MFA, phishing prevention, antivirus). Education: A Bachelor's degree in Information Technology or a related field is a plus. Personal Attributes Exceptional problem-solving and critical-thinking skills. Excellent written and verbal communication skills, with an ability to explain technical concepts to non-technical users. A strong customer-service orientation and a commitment to client success. Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. A proactive, self-starter who can work independently and as a collaborative team member. Logistical Requirements Must currently reside in the Los Angeles area, with convenient access to West LA. Must possess a valid California driver's license and a reliable vehicle for travel to our West LA office and various client sites. This is a full time in office role requiring the ability to work from our West LA office and travel to client locations as needed. What We Offer Competitive salary and performance-based incentives. Comprehensive health and dental insurance. Paid time off and holidays. 401(k) with company match. A budget for professional development, training, and certifications. A collaborative and supportive team environment with opportunities for growth. Eligibility Requirements: Must be legally authorized to work in the United States of America for any employer. Candidates may be asked to undergo a background check, in accordance with local laws and regulations. To Apply: Please submit your resume and a brief cover letter. As a small test of your attention to detail, please include your favorite West LA restaurant in your response. Please, no recruiters and/or offshore outsourcing firms. Jobst IT Consulting Inc.'s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

Helpdesk Support Salary Range: $60k to $67k The Customer Support I Technician will provide first-line technical support to customers via phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring positive customer experience. The primary focus is on closing issues on first contact and escalating more complex problems to tier 2 support. Key Responsibilities Respond to customer inquiries and provide technical assistance for common issues related to hardware, software, and network connectivity. Assist customers with account setup, password resets, and general troubleshooting. Document and track customer interactions and solutions in the help desk system. Escalate complex issues to tier 2 technicians or other departments as needed. Maintain a high level of customer satisfaction through effective communication and problem-solving. Process paperwork for new hire onboarding and offboarding, including user account management using MS Active Directory, Office 365, and Exchange Online. Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community. Qualifications for the Role High School Diploma or equivalent. Strong verbal and written communication skills. Basic knowledge of computer hardware, software, and networking. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Previous customer service or technical support experience is a plus. Experience troubleshooting hardware/software issues on MAC, PC, and iPhone. Familiarity supporting Office 365 services like email, Outlook, Word, and Excel. Experience with cloud file storage solutions like Dropbox, SharePoint/OneDrive, and Box. Work Environment This position is based in a call center environment in the LA office and may require shift work, including evenings and weekends

What you will find ... production support for Oracle Cloud (Benefits & Absence) remote available for: AZ, CA, CO, FL, GA, MN, NV, OR, & TX exceptional benefits (pension plan options) What you will do ... production support for Oracle Cloud (Benefits & Absence) break fix & troubleshoot Oracle Cloud (Benefits & Absence) project support for enhancements (Open Enrollment) configuration & testing Oracle Cloud (Benefits & Absence) OTBI report writing & audit files for compliance Wish list ... 3+ years in Oracle Cloud modules (Benefits & Absence) Oracle Cloud production support (primary Benefits & Absence) experience with Oracle HCM Cloud & Oracle HR preferred healthcare or hospital IT environment a big plus

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction. ESSENTIAL JOB FUNCTIONS Maintain an in-depth knowledge of our complete line of products and services. Embrace and learn the Video Surveillance / CCTV technologies and their applications. Provide product demos and technical training to the sales team and customers. Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals. Build and test PC-based DVR systems to customer's specifications. Provide prompt and effective customer service and technical support. Service customers in an effective and efficient manner; partner with internal teams proactively. Answer calls and emails regarding technical support requests and log into ticketing systems. Perform other duties as assigned ESSENTIAL REQUIREMENTS Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls Ability to maintain confidential business information Ability to respond to customers in a timely and effective manner Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook) Ability to work independently with minimum supervision Ability to work under pressure Strong troubleshooting, problem-solving, and team player mindset is a plus Proactive and enthusiastic to excel OTHER REQUIREMENT Domestic and/or International Travel may be required (up to 25%) Willing and able to work additional hours when needed Bend, lift, open and move product and related office items varying in weight up to 30lbs, EDUCATION 1+ Years of Professional Experience in technical support or related areas Experience in the security system industry is highly desired A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required Preferred certificate: CompTIA A+ Fresh graduates will also be considered

Job Title: IT / Application Support Duration: 6-12 months (with potential to extend or become long-term) Type: Contract / Temporary Work Environment: Office-based, supporting engineering and technical teams Brighton Solutions is seeking an IT / Application Support professional to join our team on a contract basis in Brea, California. This onsite role supports a busy engineering services office with day-to-day technical needs ranging from computer support and printer management to application troubleshooting and user assistance. Key Responsibilities: Provide technical support for desktop and laptop computers, printers, and other office hardware Support users with software and application issues Assist with onboarding/offboarding of employees from an IT perspective Maintain and manage IT inventory and documentation Respond to support requests in a timely and professional manner Benefits Offered: Brighton Solutions offers competitive benefits for contract employees, including medical, dental, 401(k), and paid time off. If you're a hands-on problem solver who enjoys supporting teams in a dynamic office environment, we'd love to hear from you.

Are you interested in joining a Global Investment Management Firm? Our client is looking for a dynamic individual ready to join our team as a Service Desk Engineer . We will be building out a new environment with state of the art technology. Your key responsibilities include: Act as a first point of contact for users striving towards first call resolution but able to escalate when needed. Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom). Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues. Create and manage detailed logs of incidents and requests, identifying trends. Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems. Building and deploying PCs and laptops.

Join Astiva Health - Where Compassion Meets Innovation At Astiva Health, we believe healthcare should be accessible, affordable, and deeply personal. Based in Orange, CA, we serve a diverse community through Medicare and HMO services designed to meet people where they are. We're not just building networks, we're building trust, equity, and better outcomes. If you're ready to help reshape healthcare delivery with purpose and precision, we invite you to bring your talents to our team. What You'll Do The Provider Support Coordinator (PSC) is entrusted with delivering exceptional service to Independent Practice Associations (IPAs), Medical Groups, Management Services Organizations (MSOs), providers, hospitals, and ancillary network providers. The PSC plays a vital role in the recommendation, development, and execution of Quality-of-Service strategies designed to enhance operational effectiveness and elevate provider satisfaction levels. Why Astiva? We're more than a health plan-we're a movement toward better care. At Astiva, you'll find a culture of collaboration, innovation, and heart. We celebrate diversity, empower our teams, and invest in the communities we serve. Come build something meaningful with us. Your Impact and Core Responsibilities · Relationship Management: Foster strong, collaborative relationships with contracted Providers to ensure seamless communication and partnership. · Issue Resolution: Coordinate between Providers and internal teams to quickly resolve questions about eligibility, benefits, contracts, claims, and referrals via phone, voicemail, and email. · Data Accuracy: Conduct outreach to verify Provider information, ensuring the accuracy of the provider directory and compliance with regulatory requirements. · Portal Support & Training: Assist Providers with portal account setup and deliver virtual training to enhance their ability to navigate and utilize the system efficiently. · Credentialing Support: Partner with the Credentialing team to collect necessary documentation from Providers, supporting timely onboarding and compliance. · Quality Improvement Collaboration: Support HEDIS and RAF initiatives by obtaining medical records, contributing to the organization's quality performance metrics. · Provider Education: Coordinate and facilitate Provider meetings focused on education and initiatives such as annual wellness exams. · Policy Adherence: Maintain up-to-date knowledge of departmental policies, procedures, and programs to ensure consistent and compliant operations. · Flexibility: Perform additional duties as needed to support departmental goals and organizational success. · Enhances Provider satisfaction and engagement through responsive and proactive support. · Improves operational efficiency by resolving Provider issues quickly and accurately. · Supports compliance and data integrity through diligent verification and documentation. · Contributes to quality care outcomes by facilitating Provider participation in key health initiatives. · Strengthens the organization's reputation and performance through effective provider relations and collaboration. What You Bring Education & Experience · Bachelor's degree in Business, Healthcare Administration, Finance, or equivalent experience · 1 year previous experience in a provider relations role within a health plan, IPA, or medical group strongly desired. Skills & Competencies · Strong working knowledge of Medicare, Medicaid and HMO health plan required. · Strong critical thinking and independent research skills for complex issues.· Practical problem-solving skills and a collaborative mindset · Self-motivated with a positive attitude and customer service orientation · Strong written and verbal communication skills · Fluent in Vietnamese, Korean, Spanish, or Chinese. Preferred Benefits That Support You · 401(k) Retirement plan · Health, Dental, and Vision Insurance · Health savings account · Life insurance · Paid time off and Holidays · Referral program

Job Title: Level 2 PC Technician - Endpoint Deployment Hours: 7:30am-4:00pm We're supporting a growing enterprise environment in Los Angeles that is expanding its endpoint deployment and PC refresh operations. This is a hands-on, equipment-focused role ideal for someone who thrives in hardware, imaging, and deployment work-not traditional help desk or ticket-heavy support. If you enjoy building, imaging, staging, tagging, deploying, and troubleshooting desktop/laptop hardware, this is a strong fit. About the Role This position sits within a fast-moving endpoint deployment team responsible for preparing and deploying large volumes of desktops, laptops, and peripherals for enterprise and healthcare customers. Work is performed in a warehouse/endpoint lab environment, with additional opportunities to participate in field deployments (clinic and office refresh projects). This role is process-driven, hands-on, and physical. Candidates looking for networking, server work, or help desk call volume will not be a match. Key Responsibilities: Daily Hands-On Technical Work Perform laptop/desktop imaging & reimaging, BIOS updates, data wipes, and configuration Utilize SCCM, Microsoft Autopilot, and other deployment tools Complete component swaps, hardware repairs, device preparation, and quality checks Deployment & Asset Management Tag, label, box, and stage equipment for deployment Maintain accurate asset and inventory records Prep devices for large-scale endpoint refresh projects across clinics, offices, and enterprise environments Physical / Warehouse Work Operate in an endpoint lab/warehouse setting Lift, move, and stage PCs, monitors, printers, and peripherals Work repetitive technical tasks efficiently and consistently Requirements 2+ years of experience as a PC Technician, Deployment Tech, Desktop Tech, or IMAC Tech Strong proficiency with Windows 10/11, hardware diagnostics, and troubleshooting Experience with SCCM, Autopilot, MDT, or similar imaging tools Ability to work in a physically demanding, warehouse-style environment Comfortable with repetitive imaging and deployment workflows Reliable and punctual Spanish-speaking strongly preferred (supports certain Spanish-speaking user groups) Nice-to-Haves Experience with multi-site deployments (clinics, healthcare organizations, branch offices) Experience with asset tagging, inventory control, or warehouse IT operations

IT Helpdesk Technician II Our client is seeking a reliable and customer-focused IT Helpdesk Technician II to join their growing team. This role is perfect for someone who enjoys hands-on technical support, thrives in a structured environment, and takes pride in delivering exceptional service to end users. You'll play an important role in ensuring smooth daily IT operations while supporting deployments, imaging devices, and resolving technical issues. Position Type: Direct-Hire Location: Pasadena, CA 91103 (Onsite M-F) Compensation: This job is expected to pay about $27-35 per hour W2 No Visa Sponsorship Available for this role What You'll Do: • Provide end-user support for laptops, desktops, and mobile devices, including setup, troubleshooting, and maintenance. • Perform imaging, configuration, and deployment of new equipment for users. • Execute user account setup, permissions, and terminations through Active Directory. • Manage and resolve helpdesk tickets using a ticketing system. What Gets You the Job: • 2-4 years of experience in IT support or helpdesk environments. • Strong communication and customer service skills with the ability to support users professionally. • Hands-on experience with Windows OS, Active Directory, and device imaging. • Familiarity with ticketing systems such as ServiceNow or similar platforms. • A dependable, team-oriented mindset with a willingness to perform repetitive daily tasks efficiently. If you're passionate about supporting technology and helping users solve problems with patience and precision, we'd love to hear from you. Apply today to join a stable, collaborative team environment! If we are still actively screening for this role, our AI Recruiter, Avery will email you to schedule a virtual meeting to learn more about your background. Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery, helps streamline the first step of your journey-so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

**Local and W2 Candidates Only. Role: SAP SuccessFactors HR Advisory Lead Hiring Mode: Contract Pay: $83-87/Hr. on W2. Description: • Provide subject matter expertise in the HR domain, demonstrating deep understanding of HR processes, technologies, and transformation opportunities. • Lead and manage large-scale HCM transformations, with a strong focus on SAP SuccessFactors. • Drive and define HR strategies, including organization change management and advisory services. • Conduct customer discussions and workshops, including planning, sequencing, and facilitation of discovery sessions to gather business requirements. • Work closely with C-level executives to deliver HR advisory and transformation strategies. • Provide advisory and assessment services during RFP/RFI phases or proactive engagements for SAP SuccessFactors journeys. • Lead customer engagements related to SAP SuccessFactors implementation and optimization. • Collaborate with global teams to ensure seamless delivery and alignment across regions. • Develop and present integration blueprints and solution roadmaps for HR technology transformations. • Act as a thought leader, staying updated on HR technology trends and innovations. • Ensure articulate and succinct communication with stakeholders at all levels. • Hold SAP SuccessFactors certification and demonstrate ability to lead complex projects from strategy to execution.

Handy with a computer? Join our tech support staff CFS Tax Software, Inc is looking for technicians to assist our customers over the phone with installing and maintaining our software products in a networked Windows environment. Typically this involves helping the customer download and install our programs. A typical day's work might involve helping 10-30 callers. When calls are not busy, you may be asked to work on related tasks. Candidates do not need to have prior experience with our software as training is provided, and only need good knowledge of networked Windows environments. About Us For nearly 30 years, CFS Tax Software, Inc. has developed software for tens of thousands of tax professionals nationwide. Our flagship program, TaxTools , is the most widely used program of its kind in the tax profession. Requirements Knowledge of networked Windows environments Ability to communicate and provide instruction over the phone, often to tax professionals Reliable and professional Preferences Full-time availability in January, our busiest month Programming experience is a plus Benefits Outside January, flexible scheduling may be provided Vacation, holidays, medical, dental, generous 401(k) plan (some benefits may not be available for part-time or temporary employees) Part-time, full-time, or temporary (through Jan '26) status Compensation $23/hour starting

Job Title: Contractor - Desktop Migration Technician Duration: 3 months (possible extension) Start: ASAP We're hiring several experienced desktop support contractors to join a short-term project that migrates user devices and accounts to a new corporate IT domain and image baseline. Technicians will perform hands-on migrations, validate applications and profiles, and provide frontline user support during cutovers across multiple sites. Core Responsibilities Execute end-user PC migrations using standardized checklists and migration workflows. Backup and restore user profiles and data when required. Run PowerShell scripts and migration tools to join devices to the new domain and apply new images/configurations. Validate business application functionality and user access after migration. Coordinate device handoffs, returns, and logistics with on-site IT staff. Provide clear, patient user handovers (new credentials, MFA setup, expected profile differences). Log daily migration progress, capture issues, and escalate to central migration leads. Prepare hardware, perform PXE booting and imaging when needed. Required Skills & Experience 3+ years of hands-on desktop support, field IT, or systems administration experience. Strong working knowledge of Windows 10/11 and Active Directory. Prior experience with domain migrations, site cutovers, OS reimages, or M&A IT transitions preferred. Comfortable scripting with PowerShell and using standard imaging/migration tools. Excellent user-facing communication skills and professional demeanor. Ability to follow detailed procedures, document work accurately, and work independently under direction. Additional Details Contract length: ~3 months with potential extension. Schedule: May require evening and weekend work to minimize business disruption during cutovers. Travel: On-site travel across U.S. locations is expected; travel expenses reimbursed. Candidates must be legally eligible to work in the U.S. and able to travel to client sites as required. Reporting: Work closely with and report to a central migration lead / IT operations team. Ideal Candidate A dependable, customer-focused desktop support technician with proven domain migration and imaging experience, strong PowerShell skills, and the ability to clearly communicate with non-technical users. Must be comfortable with travel, flexible hours, and executing repeatable processes in a fast-paced rollout environment.

We're looking for a Level 2 Support Technician with solid MSP experience to join a growing team that values expertise, accountability, and continuous learning. If you've worked in a managed services environment supporting multiple clients and thrive in fast-paced, technical settings, this is an opportunity to take your skills to the next level. In this role, you'll handle escalations from Level 1, troubleshoot complex issues across cloud and on-prem systems, and assist with infrastructure improvements and small-scale projects. You'll work hands-on with Microsoft 365, Azure, virtualization, and networking technologies while collaborating with senior engineers to keep client environments secure and stable. What You'll Do Resolve Level 2 tickets across Microsoft 365, Azure, servers, and networks Troubleshoot complex issues and ensure SLA compliance Support migrations, upgrades, and endpoint deployments Collaborate with Level 3 engineers on escalations and projects Document and share best practices for process improvement What You Bring At least 2 years in an MSP or multi-client IT environment Strong knowledge of Microsoft 365, Azure, and Windows Server Experience with ticketing, RMM, and endpoint management tools Excellent troubleshooting, communication, and documentation skills What You'll Get $29/hr - $32/hr with paid overtime Health insurance, PTO, paid holidays, and mileage reimbursement Certification reimbursement and paid study time Bonus opportunities and a supportive, team-focused environment