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Support specialist jobs in Spokane, WA

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  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Support specialist job in Spokane, WA

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $49k-72k yearly est. 60d+ ago
  • Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time

    Us Navy 4.0company rating

    Support specialist job in Spokane, WA

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $62k-92k yearly est. 7d ago
  • IT Support Specialist

    Secured Investment Corp

    Support specialist job in Coeur dAlene, ID

    Job DescriptionDescription: Company: Cogo Nation EDUCATE - LOAN - INVEST We get more of what we want by helping others get more of what they want THE OPPORTUNITY: Cogo Nation operates at the intersection of real estate education, private lending, commercial development, and digital marketing. Our growing portfolio includes national brands such as Secured Investment Corp, Cogo Capital, Lake City Servicing, and The Lee Arnold System of Real Estate Investing. Headquartered in scenic Coeur d'Alene, Idaho, we're proud to be recognized Top 10 Best Places to Work in Idaho for three consecutive years. We're looking for an IT Support Specialist with a strong service mindset and a root-cause approach to troubleshooting. You enjoy helping people, but you also think in causes, not just symptoms. You like learning why something broke, so it doesn't keep breaking. This is a hands-on, in-office role supporting day-to-day user needs, new user onboarding, and office technology setups/moves. WHAT YOU'LL DO: Provide front-line user support for hardware, software, and account access issues across the organization. Set up and onboard new users: provision accounts and access (e.g., Microsoft 365), configure workstations, and deliver basic training on system use and best practices. Troubleshoot Windows devices, Microsoft 365 applications, and common business software using a root-cause mindset (isolate variables, validate assumptions, confirm resolution). Support device lifecycle activities, including imaging, updates, workstation refreshes, peripheral management, and basic asset tracking. Assist with Microsoft Intune-managed endpoints and modern device administration as skills develop. Perform hands-on tasks such as moving equipment, organizing work areas, running basic cabling, and supporting office/conference room setups (occasional lifting up to ~50 lbs). Maintain accurate documentation and update tickets promptly in the IT support system; capture what was tried and what fixed it, so future incidents resolve faster. Prioritize requests effectively to keep teams productive and minimize downtime. Collaborate with IT leadership to continuously improve standards, documentation, and the end-user experience. WHAT YOU'LL NEED: Some IT support experience preferred but not required. Early-career candidates welcome if you can demonstrate strong troubleshooting aptitude and a genuine interest in continuing education. Interest in certifications or structured learning is strongly preferred (e.g., CompTIA A+/Network+, Microsoft fundamentals, labs, coursework, or equivalent). Ticketing experience is a plus (not required); ability to write clear, professional notes is expected. Strong communication skills, patience, professionalism, and a helpful attitude. Foundation in Windows and Apple operating systems, basic networking concepts, and common IT troubleshooting. Familiarity with Microsoft 365 environments; exposure to Intune or modern endpoint management is a plus. Ability to work independently, follow through on commitments, and stay organized in a fast-moving environment. Comfortable in an active, hands-on role that supports office needs as well as technical work. GROWTH & DEVELOPMENT PATH: This position offers a clear path to advance into areas such as: Microsoft 365 & Intune Administration Systems & Infrastructure Support Endpoint Security & Compliance WHY YOU'LL LOVE IT HERE: Full Benefits Package: Medical, dental, vision, EAP, and confidential support from Marketplace Chaplains-available 24/7 for life's tough moments. PTO + 9 Paid Holidays + Paid Birthday Holiday: Because rest isn't a luxury, it's a necessity. 401(k) + Profit-Sharing Opportunities: Build a future you're proud of. Free Shoes: After 90 days and a one-page book report on a book selection by Lee Arnold, you'll earn a new pair of kicks (up to $250!). Get Paid to Read: Join our Book Club and earn up to $1,560/year just for reading and sharing your thoughts. Unlimited Learning: Access over $300,000 in industry-leading training and education. No gatekeeping here. Career Growth: Big opportunities, real advancement. Referral Bonus: Bring your friends. Get rewarded. Culture That Celebrates You: From company potlucks and monthly wins to our legendary Christmas party, birthday surprises, walk-a-thons, and sports tournaments. We work hard and have fun doing it! A Culture of Excellence, Ownership, and Purpose: You'll never just be a number here. At Cogo Nation, we value drive, integrity, and a willingness to grow. If you're passionate about what we do but don't meet every qualification, we still encourage you to apply. Your potential matters more than perfection. ABOUT COGO NATION: Cogo Nation is more than a brand. It's a movement of entrepreneurs, real estate investors, brokers, and rehabbers committed to building lasting wealth together. Founded by Lee Arnold, Cogo Nation was born out of a bold idea: that financial freedom should be learned, shared, and scaled. What began as a single training system, the Circle of Wealth, has grown into a national community anchored by real results, strong values, and powerful partnerships. Today, Cogo Nation brings together a thriving network of corporate team members, regional coaches, private lenders, and clients. Our collective mission? To unlock prosperity for every person in the ecosystem, whether they're just starting out or scaling to new levels. Cogo Nation includes the Lee Arnold System of Real Estate Investing, which provides education and mentoring for real-world investors; Cogo Capital, a nationwide private money lender offering fast and flexible funding; Secured Investment Corp, which delivers trust deed and private equity investment opportunities, and Lake City Servicing. At Cogo Nation, we believe wealth is a journey best traveled togetherโ€ฆand we're just getting started! Requirements:
    $31k-54k yearly est. 7d ago
  • Service Desk Escalation Engineer

    Executech 4.0company rating

    Support specialist job in Spokane Valley, WA

    Who We're Looking For: Are you the go-to person when tech goes rogue? The one colleagues ping when Wi-Fi acts up or software throws a tantrum? Join us as a Service Desk Escalation Engineer and be the hero who transforms tech chaos into calm. No capes required-just your sharp skills and a passion for problem-solving!Your Mission (should you choose to accept it): Rescue & Resolve: Tackle escalated tech issues from Level 1-hardware gremlins, software glitches, and network hiccups don't stand a chance. Build & Conquer: Install, configure, and optimize systems, apps, and devices like a pro (bonus points for creativity). Secure the Fort: Manage user accounts and security settings to keep our digital kingdom safe. Document Like a Legend: Track solutions in the ticketing system so your expertise lights the way for others. Update & Protect: Deploy patches and updates to keep systems running smoothly and securely. Collaborate: Partner with team members and other IT teams to crush complex challenges. Be the On-Site Hero: Provide remote and in-person support, sometimes saving the day means showing up IRL. Mentor Newbies: Share your knowledge to help Level 1 techs grow into IT rockstars. Your Superpowers (a.k.a. Qualifications): Education: Degree in IT, Computer Science, or related field (or equivalent hands-on wizardry). Experience: 2-4 years in IT support (you've seen it all, from password resets to network meltdowns). Tech Mastery: Windows, mac OS, Active Directory, Office 365, and networking are your bread and butter. Tools of the Trade: Familiar with ITSM tools and ticketing systems (you keep things organized, even when chaos reigns). Soft Skills: Clear communicator, problem-solver extraordinaire, and a customer service mindset that turns frowns upside down. Certifications: CompTIA A+, Network+, or Microsoft certs are a plus, but not a must. Why You'll Love It Here: Team Vibes: Work with a crew of tech-obsessed, snack-fueled, meme-sharing colleagues who've got your back. Grow Fast: Level up your skills with real-world challenges that keep you sharp. Perks: Competitive salary, health/dental/retirement benefits, and company-issued gear (because heroes need tools). Fun Stuff: Team outings, nerf gun battles, and a culture that celebrates wins both big and small. The Nitty-Gritty: Location: Primarily office-based, with occasional travel to client sites (adventure included). Flexibility: Occasional on-call or shift work (for those who thrive under pressure or live on coffee). Physical Skills: Able to lift 50 lbs (because cloud storage hasn't replaced all the heavy liftingโ€ฆ yet). Ready to Join the Crew? If you're ready to fix, troubleshoot, and high-five your way through the IT world, hit โ€œApplyโ€ now. Warning: This role may cause spontaneous bursts of pride, endless learning, and a permanent spot as the office tech guru. Let's build a smoother digital future-one ticket at a time.
    $42k-53k yearly est. Auto-Apply 43d ago
  • Applications Specialist - HVAC

    Airreps

    Support specialist job in Spokane, WA

    AirReps, a division of Daikin Comfort Technologies North America, is a leader in HVAC solutions that are clean, comfortable and efficient. AirReps' expertise and passion for people are our biggest talents. We bring the most comprehensive product offerings, unrivaled thought leadership, and customer-centric support to the commercial HVAC market. Engineering collaborative, reliable solutions is the name of our game. The Applications Specialist supports our Account Executives in the Pacific Northwest. This position assists with equipment selection, system design, and costing/bid prep across Daikin/AirReps product offerings. When projects are awarded, the Applications Specialist will assist with the submission, order and delivery of equipment. The Application Specialist will also manage, plan and coordinate activities of projects to ensure goals and objectives of projects are accomplished within prescribed time frame and funding parameters. Position Responsibilities may include; * HVAC systems design and application of our manufacturer's product lines * Equipment selection using software & pricing programs * Design support to accommodate customer design criteria, budget pricing, energy analysis and/or life cycle costing * Problem solving using basic mechanical engineering principles & equations * Understanding of local & national codes/standards that apply to our industry * Understanding and staying up on industry trends as they relate to our systems and equipment * Basis of design support to generate schedules, selections and specifications * Uses project plans and specifications to develop pricing for bids, as well as manages bid and submittal preparation for plan and specifications, design-build and miscellaneous jobs * Assist with job take-offs and estimating * Bid preparation for costing of equipment to match plans/specs, optimizing of costs, competitive analysis, proposal preparation as it relates to inclusions & exclusions * Confers with project personnel/contractor to provide technical advice and resolve problems * Set up new jobs, and maintain all job information/status, in CRM and SharePoint, as needed * Record and track order acknowledgement and terms of sale to the customer * Communicate and update customer and Account Executive on shipping schedule, as well as coordinates shipments and deliveries of product to jobsites * Assist with startup coordination * Perform additional projects/duties to support ongoing business needs Nature & Scope * Applies advanced knowledge of job area typically obtained through advanced education and work experience * Manages projects and processes while working independently and with limited supervision * Coaches and reviews the work of lower-level professionals * Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions Knowledge & Skills * Ability to develop & implement company wide documents, tools, practice and processes. * Ability to answer technical questions. * Excellent written/verbal communication and presentation skills. * Ability to interact effectively with customers, contractors and internal personnel, * Ability to effectively present information and respond to questions from management, clients and customers. * Ability to anticipate and solve practical problems and resolve issues. * Must have computer proficiency - Microsoft Office, especially Excel, Word and PowerPoint. * Strong networking and representation skills * Positive flexible attitude, with a can-do approach to solving problems Experience * Five (5) years' experience preferred, * Knowledge of HVAC products, ventilation, zone and building automation controls, installation and project estimating preferred. * Previous experience in the design, application and support of HVAC products would be a benefit. Education/Certification * BA/BS degree preferred, Technical/Hands On equivalency with proven track record in the commercial HVAC market will be accepted. People Management: No Physical Requirements / Work Environment * Required to stand, walk, use hands to pick up, handle or feel and reach with arms. * Ability to read and analyze written information on a computer terminal. Close vision and the ability to adjust focus are necessary. * Must be able to travel on business or work beyond normal work hours as necessary. * Must be able to lift boxes and/or equipment of up to 25 pounds. * Must be able to perform essential responsibilities with or without reasonable accommodations Reports To: Director, AirReps Salary Range: $81,980.00 to $102,450.00 Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
    $82k-102.5k yearly 1d ago
  • Applications Specialist

    Daikin Comfort

    Support specialist job in Spokane, WA

    AirReps, a division of Daikin Comfort Technologies North America, is a leader in HVAC solutions that are clean, comfortable and efficient. AirReps' expertise and passion for people are our biggest talents. We bring the most comprehensive product offerings, unrivaled thought leadership, and customer-centric support to the commercial HVAC market. Engineering collaborative, reliable solutions is the name of our game. The Applications Specialist supports our Account Executives in the Pacific Northwest. This position assists with equipment selection, system design, and costing/bid prep across Daikin/AirReps product offerings. When projects are awarded, the Applications Specialist will assist with the submission, order and delivery of equipment. The Application Specialist will also manage, plan and coordinate activities of projects to ensure goals and objectives of projects are accomplished within prescribed time frame and funding parameters. Position Responsibilities may include; โ€ข HVAC systems design and application of our manufacturer's product lines โ€ข Equipment selection using software & pricing programs โ€ข Design support to accommodate customer design criteria, budget pricing, energy analysis and/or life cycle costing โ€ข Problem solving using basic mechanical engineering principles & equations โ€ข Understanding of local & national codes/standards that apply to our industry โ€ข Understanding and staying up on industry trends as they relate to our systems and equipment โ€ข Basis of design support to generate schedules, selections and specifications โ€ข Uses project plans and specifications to develop pricing for bids, as well as manages bid and submittal preparation for plan and specifications, design-build and miscellaneous jobs โ€ข Assist with job take-offs and estimating โ€ข Bid preparation for costing of equipment to match plans/specs, optimizing of costs, competitive analysis, proposal preparation as it relates to inclusions & exclusions โ€ข Confers with project personnel/contractor to provide technical advice and resolve problems โ€ข Set up new jobs, and maintain all job information/status, in CRM and SharePoint, as needed โ€ข Record and track order acknowledgement and terms of sale to the customer โ€ข Communicate and update customer and Account Executive on shipping schedule, as well as coordinates shipments and deliveries of product to jobsites โ€ข Assist with startup coordination โ€ข Perform additional projects/duties to support ongoing business needs Nature & Scope: โ€ข Applies advanced knowledge of job area typically obtained through advanced education and work experience โ€ข Manages projects and processes while working independently and with limited supervision โ€ข Coaches and reviews the work of lower-level professionals โ€ข Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions Knowledge & Skills: โ€ข Ability to develop & implement company wide documents, tools, practice and processes. โ€ข Ability to answer technical questions. โ€ข Excellent written/verbal communication and presentation skills. โ€ข Ability to interact effectively with customers, contractors and internal personnel, โ€ข Ability to effectively present information and respond to questions from management, clients and customers. โ€ข Ability to anticipate and solve practical problems and resolve issues. โ€ข Must have computer proficiency - Microsoft Office, especially Excel, Word and PowerPoint. โ€ข Strong networking and representation skills โ€ข Positive flexible attitude, with a can-do approach to solving problems Experience: โ€ข Five (5) years' experience preferred, โ€ข Knowledge of HVAC products, ventilation, zone and building automation controls, installation and project estimating preferred. โ€ข Previous experience in the design, application and support of HVAC products would be a benefit. Education/Certification: โ€ข BA/BS degree preferred, Technical/Hands On equivalency with proven track record in the commercial HVAC market will be accepted. People Management: No Physical Requirements / Work Environment: โ€ข Required to stand, walk, use hands to pick up, handle or feel and reach with arms. โ€ข Ability to read and analyze written information on a computer terminal. Close vision and the ability to adjust focus are necessary. โ€ข Must be able to travel on business or work beyond normal work hours as necessary. โ€ข Must be able to lift boxes and/or equipment of up to 25 pounds. โ€ข Must be able to perform essential responsibilities with or without reasonable accommodations Reports To: Director, AirReps Salary Range: $81,980.00 to $102,450.00 Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
    $82k-102.5k yearly 20d ago
  • Applications Specialist - HVAC

    Daikin 3.0company rating

    Support specialist job in Spokane, WA

    Job Description AirReps, a division of Daikin Comfort Technologies North America, is a leader in HVAC solutions that are clean, comfortable and efficient. AirReps' expertise and passion for people are our biggest talents. We bring the most comprehensive product offerings, unrivaled thought leadership, and customer-centric support to the commercial HVAC market. Engineering collaborative, reliable solutions is the name of our game. The Applications Specialist supports our Account Executives in the Pacific Northwest. This position assists with equipment selection, system design, and costing/bid prep across Daikin/AirReps product offerings. When projects are awarded, the Applications Specialist will assist with the submission, order and delivery of equipment. The Application Specialist will also manage, plan and coordinate activities of projects to ensure goals and objectives of projects are accomplished within prescribed time frame and funding parameters. Position Responsibilities may include; โ€ข HVAC systems design and application of our manufacturer's product lines โ€ข Equipment selection using software & pricing programs โ€ข Design support to accommodate customer design criteria, budget pricing, energy analysis and/or life cycle costing โ€ข Problem solving using basic mechanical engineering principles & equations โ€ข Understanding of local & national codes/standards that apply to our industry โ€ข Understanding and staying up on industry trends as they relate to our systems and equipment โ€ข Basis of design support to generate schedules, selections and specifications โ€ข Uses project plans and specifications to develop pricing for bids, as well as manages bid and submittal preparation for plan and specifications, design-build and miscellaneous jobs โ€ข Assist with job take-offs and estimating โ€ข Bid preparation for costing of equipment to match plans/specs, optimizing of costs, competitive analysis, proposal preparation as it relates to inclusions & exclusions โ€ข Confers with project personnel/contractor to provide technical advice and resolve problems โ€ข Set up new jobs, and maintain all job information/status, in CRM and SharePoint, as needed โ€ข Record and track order acknowledgement and terms of sale to the customer โ€ข Communicate and update customer and Account Executive on shipping schedule, as well as coordinates shipments and deliveries of product to jobsites โ€ข Assist with startup coordination โ€ข Perform additional projects/duties to support ongoing business needs Nature & Scope: โ€ข Applies advanced knowledge of job area typically obtained through advanced education and work experience โ€ข Manages projects and processes while working independently and with limited supervision โ€ข Coaches and reviews the work of lower-level professionals โ€ข Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions Knowledge & Skills: โ€ข Ability to develop & implement company wide documents, tools, practice and processes. โ€ข Ability to answer technical questions. โ€ข Excellent written/verbal communication and presentation skills. โ€ข Ability to interact effectively with customers, contractors and internal personnel, โ€ข Ability to effectively present information and respond to questions from management, clients and customers. โ€ข Ability to anticipate and solve practical problems and resolve issues. โ€ข Must have computer proficiency - Microsoft Office, especially Excel, Word and PowerPoint. โ€ข Strong networking and representation skills โ€ข Positive flexible attitude, with a can-do approach to solving problems Experience: โ€ข Five (5) years' experience preferred, โ€ข Knowledge of HVAC products, ventilation, zone and building automation controls, installation and project estimating preferred. โ€ข Previous experience in the design, application and support of HVAC products would be a benefit. Education/Certification: โ€ข BA/BS degree preferred, Technical/Hands On equivalency with proven track record in the commercial HVAC market will be accepted. People Management: No Physical Requirements / Work Environment: โ€ข Required to stand, walk, use hands to pick up, handle or feel and reach with arms. โ€ข Ability to read and analyze written information on a computer terminal. Close vision and the ability to adjust focus are necessary. โ€ข Must be able to travel on business or work beyond normal work hours as necessary. โ€ข Must be able to lift boxes and/or equipment of up to 25 pounds. โ€ข Must be able to perform essential responsibilities with or without reasonable accommodations Reports To: Director, AirReps Salary Range: $81,980.00 to $102,450.00 Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
    $82k-102.5k yearly 21d ago
  • Intake Specialist

    Float Health

    Support specialist job in Spokane, WA

    Float Health is hiring in Spokane, WA!About Float Float is the full-stack platform for Specialty Pharma home infusion. We're on a mission to make healthcare safer, easier, and more efficient by connecting Nurses to home medication visits - moving all care that doesn't need a hospital to the home. Float connects nurses with patients so they can get treatments for their chronic conditions in the home rather than going to an overcrowded hospital. Our model benefits all stakeholders - patients get more convenient care, nurses access flexible work for better pay, pharmacies fill more prescriptions, hospitals reduce low-reimbursement admissions, and payors enjoy 12x reduced costs with home-delivered care. Having closed our Series A in 2023, we're at an inflection point in our growth. We've successfully demonstrated multi-state expansion, validated strong unit economics, and boast remarkable retention of patients, nurses, and pharmacies. We've facilitated over 45,000 patient visits and are scaling our platform, team, and operations to serve more geographies and patients. The Role As an Intake Specialist, you'll play a key role in our operations and customer success by managing new patient referrals and coordinating timely start-of-care visits. These visits are typically more urgent than routine healthcare appointments, so your ability to act quickly, communicate clearly, and manage details with precision will directly impact patient outcomes and satisfaction. You'll serve as a liaison between specialty pharmacies, nurses, and patients-leveraging technology platforms to ensure smooth coordination, timely staffing, and successful care delivery. This is an externally facing role that requires excellent organizational skills, strong attention to detail, and a proactive, solution-oriented mindset. Customer service is central to this position. As the first point of contact for patients, pharmacies, and nurses, you'll represent Float Health with empathy, professionalism, and efficiency. Your ability to resolve issues quickly and accurately will help build trust and drive a seamless experience for all stakeholders. You'll contribute to achieving company goals by making staffing decisions aligned with operational and financial objectives. You'll need to be flexible and adaptable as priorities shift. We're looking for someone who is highly engaged and eager to identify opportunities to improve our workflows, technology, and overall user experience. Who you are You're flexible and have a learner mindset: we're a start up, we move fast and are constantly improving. You thrive in urgency: our patients are sometimes discharged directly from the hospital to home visits on short notice, you are a key part of their care delivery. You're team-oriented: in a remote role, strong teammate connections are more important than ever. You have a strong sense of accountability and integrity: external customers and internal team members will rely on you everyday. What you'll do: Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to coordinate start of care visits, including: Collecting information from pharmacies and patients Matching appropriate nurses to patients Managing offers in our marketplace to ensure we pay the nurses a responsible rate Onboarding patients to Float Health Confirming logistics and schedules with all users to ensure a safe and seamless home visit Responding to restaff and reschedule requests as they arise Communicate clearly, kindly, and proactively with specialty pharmacies, nurses, and patients via email, phone calls, chat, and SMS Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound Work cross functionally with internal teams in shared queues and Slack to ensure visit documentation and other visit related tasks are completed Prioritize and coordinate multiple tasks simultaneously Learn new processes and technology continuously Develop and maintain positive relationships with peers at specialty pharmacies Complete tasks related to pharmacy engagement as needed Provide feedback to improve our technology and processes Required skills: Ability to utilize multiple technology platforms simultaneously Ability to manage inbound communication while supporting other tasks Ability to type 60 words per minute with high accuracy Excellent critical thinking and problem-solving abilities Highly organized with excellent time management skills Exceptional customer service skills Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users Ability to work effectively both independently and in a team environment Preferred experience: Proficiency in medical terminology and policies and prior experience in the healthcare industry is highly desirable Previous infusion therapy, healthcare intake, or specialty pharmacy experience preferred Previous start up experience is preferred Location and Schedule Location: This is a fully remote position based in the US. Employment Type: This is a full time position working 40 hours per week. Work Hours: Float operates in the PST time zone. Work hours for this position are likely to be Monday thru Friday 7am-3pm PST or 9am-5pm PST. Benefits: Medical, dental, vision 401k matching Unlimited PTO with minimum days Paid parental leave Phone & internet monthly stipend Annual Learning Stipend HSA & FSA Voluntary Life, Accident, Hospital, and Critical Illness Insurance Zero commute. Work wherever you are (on or around US hours) Compensation: Compensation for this role consists of a base salary and options grant, with the base salary expected to range from $48,000 to $50,000. Individual compensation will be commensurate with the candidate's experience and skills. Culture: We're a Series A startup looking for individuals who are willing to grow with the team and adapt to our fast-paced, ever changing work environment. At Float, we #WorkfortheSuperNurse. We believe that making the best nurses the heroes attracts the best talent, and in turn delivers the best patient experience. As our nurses boldly do what's right for our patients, we boldly do what's right for them. If this is a purpose that inspires you, we'd love to talk! Float Health is an equal opportunity employer. We celebrate the diversity of the team that builds for diverse users. We are committed to creating an inclusive environment for all employees.
    $48k-50k yearly 60d+ ago
  • School Support Personnel (SSP), East Valley Parent Partnership

    East Valley School District (Spokane 4.2company rating

    Support specialist job in Spokane Valley, WA

    Job Title: School Support Personnel (SSP)/SSP Substitute, East Vally Parent Partnership Work Schedule: Will be determined by Parent Partnership (SSPs are restricted to 17 hours per week) Salary: $23.50 - $32.62 depending on the position Benefits: Click Here to view Employee Benefit Information Job Summary: East Valley Parent Partnership (EVPP) supports homeschooling families through classes, curricula, equipment, and testing. Parents remain the primary instructional provider, with Parent Partnership Teachers providing guidance and support. EVPP offers enrichment classes Tuesday through Thursday during the District school year. There are five periods per day starting at 9:00am and ending at 2:30pm. SSPs teach various enrichment courses such as art, piano, guitar, pottery, cooking, science, math, and many more. Essential Functions: Our School Support Personal (SSP) staff develop their own curriculum and create a syllabus for each course they are teaching. Classroom management for 8-15 students is required. SSPs will be responsible for classroom cleanliness and ordering supples and materials in alignment with the program budget. Desired Skills * Experience working with children/students * Excellent time management * Able to be on your feet most of the day * Comfortable using/learning School Data Systems * Facilitate and build lesson plans * Ability to manage classroom of up to 15 children Minimum Employment Requirements: * High school diploma or equivelant (SSP Substitute) * AA Degree OR completed the ETS Praxis OR have earned 72 quarter/48 semester credits (SSP) East Valley School District does not discriminate in any programs or activities based on sex, race, creed, religion, color, national origin, age, veteran or military status, sexual orientation, gender expression or identity, disability, or the use of a trained dog guide or service animal and provides equal access to the Boy Scouts and other designated youth groups. The following employees have been designated to handle questions and complaints of alleged discrimination; Title IX Compliance Coordinator: Jane Stencel, Phone: **************, *****************; ADA/Civil Rights Compliance Coordinator: Jane Stencel, Phone: **************, *****************; Section 504 Coordinator: Heather Awbery, Phone: **************, ****************; Gender-Inclusive Schools Coordinator: Brian Talbott, Phone: **************, *****************, 3830 N. Sullivan Rd, Bldg. 1, Spokane Valley, WA 99216.
    $23.5-32.6 hourly Easy Apply 60d+ ago
  • Peer Support Specialist/Trainee - Elder & Adult Services - Raschko location

    Mac's List

    Support specialist job in Spokane, WA

    Description Frontier Behavioral Health's presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us! WHY CHOOSE FRONTIER BEHAVIORAL HEALTH? * At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee's contribution to our mission. * Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County. * At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. * Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve. Elder & Adult Services provides in-home and agency clinical assessments and services to clients (Medicaid/Non-Medicaid) 21 years of age or older. Elder & Adult Services utilizes the Gatekeeper Case Finding Model to proactively locate, identify, and serve clients in need of support and assistance in their home. Elder Services serves as the primary access point for services and resources that promote independence and enhanced quality of life for vulnerable older adults who are at risk or isolated. Services include: * Case management * Outreach to clients in their homes * Individual therapy * Group therapy * Psychiatric medication management * Peer support services Peer Support Specialists promote community integration, resiliency and quality of life objectives with clients and/or family members. When appropriate and helpful to the client, Peer Support Specialists share relevant personal experiences that foster hope, resiliency and decrease stigmatization of mental illness. Peer Support Services are provided to individuals and families of all ages. These services may be provided on an individual or group basis. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: * As a member of a multi-disciplinary team, assist clinicians in the development of treatment objectives and interventions for clients enrolled in mental health services; * Provide peer counseling and support, drawing on common experiences as a peer, to clients, parents, caregivers, and natural/community supports by encouraging them to regain hope in, and control over, their own lives. * Identify services and activities that promote recovery and resilience, assisting clients to identify strengths, recognize successes, and to build hope. * Mentor clients to build self-advocacy skills, navigate health systems, build natural supports, and find meaningful activities that promote a sense of purpose, structure and inclusion in the community. * Promote personal responsibility for recovery as the individual client and/or mental health service provider defines recovery. * Mentor clients to explore networking through existing advisory groups and client-run organizations; if applicable, help clients become involved as an advocate for others. * Provide individual and group services (appropriate to scope) for enrolled clients including facilitating recovery groups * Mentor clients to build and maintain community living skills and access community resources; * Support clients who are pursuing educational, vocational, or volunteer services; * Engage with assigned clients prior to discharge from inpatient psychiatric care, participate in discharge planning, as directed and assigned, and accompany clients as they transition into the community as appropriate. * Assist clients in need or in times of personal crisis with finding appropriate resources for stabilization in the least restrictive environment appropriate. * Contact clients referred by a clinician that are not attending scheduled appointments in order to identify barriers and problem solve solutions to client attendance. * Work with clients in preparation of graduating from services. * Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices. * Provide after-hours coverage on a schedule rotation, if applicable. * Requires travel to see clients in the community and travel between work sites. * Other duties as assigned. QUALIFIED CANDIDATES WILL HAVE: REQUIRED: 1. Self-identify as having one or more years in recovery from a mental health condition, substance use disorder or both. 2. Must apply for Agency Affiliated Counselor Registration (RAAC) from the WA State Dept. of Health within 30 days of hire date unless the Applicant has an active Certified Peer Support Specialist (CPSS) or Certified Peer Support Specialist TRAINEE (CPSST) credential from the WA State Department of Health as outlined in WAC Chapter 246-929. * In addition to the RAAC credential requirement above, if an Applicant does not have either of the above CPSS or CPSST credentials, active or pending, with the WA State Dept. of Health, then must apply for the Certified Peer Support Specialist TRAINEE credential within 90 days of Hire. * For more information about Certified Peer Support Specialist Credentials from the WA State Dept. of Health, please visit: ************************************************************************************************************* 3. High School diploma or equivalent. 4. Employees must have an unrestricted and valid driver's license, active car insurance and must be willing to use their personal vehicle in the course of work. PREFERRED: * Two years' experience working in a community behavioral health setting. PHYSICAL, SENSORY & ENVIRONMENTAL: The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * This position provided client services in community settings on a daily basis. Community settings include but are not limited to residences, group/congregate living settings, hospitals, shelters, the streets or anywhere in the community at large. * Some environments may not be ideal in terms of cleanliness or being habitable. * Daily travel between locations is required. * The ability to drive a vehicle, traverse distances up to several city blocks and on various terrains, navigate stairs, get in and out of vehicles frequently is required. * Daily use of a computer is required. * May be required to lift 10 - 20 pounds. * Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens. PAY INFORMATION: 1. Applicants will be hired as a Certified Peer Support Specialist, if at the time of offer, has an ACTIVE Certified Peer Support Specialist Credential from the WA State Dept. of Health 2. Applicants will be hired as a Certified Peer Support Specialist Trainee, if at time of offer, the Applicant has an ACTIVE Certified Peer Support Specialist TRAINEE credential from the WA State Dept. of Health. 3. Applicants will be hired as a Peer Support Specialist Trainee, if at time of offer, the Applicant: * Has not yet applied for either the Certified Peer Support Specialist or the Certified Peer Support Specialist TRAINEE credential with the WA State Dept. of Health. OR * Has a PENDING Certified Peer Support Specialist Credential from the WA State Dept. of Health OR * Has a PENDING Certified Peer Support Specialist TRAINEE credential from the WA State Dept. of Health. 4. Pay is based on whether an Applicant is hired one of the three credential options listed above. PAY RANGE (Hourly/ Non-Exempt): * Peer Support Specialist TRAINEE- $20.79-$25.33 * Certified Peer Support Specialist TRAINEE- $20.79-$25.33 * Certified Peer Support Specialist: - $22.00-$26.81 All pay is based on longevity at Frontier Behavioral Health; thus, the starting pay for these positions are: * Peer Support Specialist TRAINEE: $20.79 * Certified Peer Support Specialist TRAINEE: $20.79 * Certified Peer Support Specialist: $22.00 Our Benefits and Perks are Amazing! WE BELIEVE IN WORK LIFE BALANCE: * Paid Time Off - Employees accrue up to 26 days of PTO in the first year of employment! * Plus 9 Paid Federal Holidays! * Sick Leave - Extended Sick Leave and Paid Sick and Safe Time. * Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year. BENEFITS: ****************************** * Medical, Dental and Vision * Retirement - We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match. * Flexible Spending Accounts * Life Insurance - Company paid coverage that starts the first of the month following 6 months from your date of hire. PERKS: *************************** * Signing Bonus! * No-cost licensure supervision for those pursuing clinical licensure. * Federal and State Loan Forgiveness Program for qualifying Programs. * Reimbursement of License/Certification application fee that is required for the position. * Free Employee Assistance Program * Staff Discounts at various FBH partners throughout Spokane! Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus. Salary20.79 - 25.33 Hour Listing Type Jobs Position Type Full Time Salary Min 20.79 Salary Max 25.33 Salary Type /hr.
    $29k-44k yearly est. 15d ago
  • Certified Peer Support Specialist

    Camas Health Recovery Center

    Support specialist job in Airway Heights, WA

    Job Description Certified Peer Support Specialist: Camas Health Recovery Center Base Pay Rate: $28/hr Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation. Summary of Functions The Peer Support Specialist serves as a member of a multidisciplinary team. Peers who work alongside professional staff provide living proof that recovery is possible. Peers provide a living example of hope for others. Peers' personal experiences can be a valuable asset to the clinical team. When they add their first-person knowledge and their stories of recovery top the service mix, services are enhanced and extended, as well as infused with hope and self-determination. The Peer Support Specialist will help clients identify and work toward wellness goals while encouraging individuals to take personal responsibility for their recovery and wellness. As part of the recovery process, Peers encourage clients to develop natural supports by socializing and engaging with the community. This position is best suited to an individual who is ready to use their own experiences to relate to others. The Peer Support Specialist should adhere to and value the philosophical priorities of the HARM Reduction Model, that Medication Assisted Treatment is the preferred method of addressing opioid addiction and that every person deserves to be treated with respect, compassion and dignity. Essential Duties and Responsibilities: The Peer Support Specialists are responsible for preserving the integrity of the Camas Health Recovery Center properties by performing the following duties: Ensures implementation of all clinic policies and procedures; recommend policy and procedure updates and changes as necessary. Ensures security of medications, patient records and any other documentation required by the MSO, the FDA, DEA and/or state agencies. Ensures that the clinic protects the rights and confidentiality of all patients to provide each patient with the required medical and clinical care. Participates as a member of the treatment team providing outreach, engagement and support of on-going services to enrolled clients. Utilizes personal experiences of recovery to provide clients and families guidance and support in their own recovery. Responsible for assisting counselor/case manager in assessment, development and implementing individual therapeutic and behavioral programs for clients, i.e.: crisis intervention, individual and/or group treatment with staff supervision, co-supervision of clients in homes, socialization and recreational experiences, culturally relevant experiences, assistance in implementing behavior modification programs, advocacy in treatment and support, assist in developing treatment plans, complete required paperwork, crisis stabilization (including suicide watch, monitoring risk). Advocate for clients, coordinate and refer for services with other community agencies. Maintain working relationships with community and government agencies, other professionals, family members of clients and significant others. Complete all documentation in a timely manner. Participate in staff meetings, individual supervision and assigned committees, as required. Provide consultation/education services to other organizations as appropriate. Maintain ethical and competent client and peer relationships in the delivery of service. Develop and manage Healthy Eating assistance program. Will monitor and assist in the Client Resource Room Will regularly perform Front Desk reception duties as scheduled. Perform other duties as needed and/or assigned. Understand recovery concepts in behavioral health. Familiar with standards required by Board of Health, OSHA, etc. and the application of such. Knowledge and compliance with HIPAA policies and procedures. Participate in Federal and State substance use training and continuing education as needed to safely and effectively perform in the position. Interacts with all staff in a positive and motivational fashion supporting the company's mission and Best Practice Patient Experience. Education/Experience High School Diploma or GED. Must be a Certified Peer Support Specialist in the State of WA. Minimum 1 year experience as a Peer Support Specialist and/or Recovery Coach. Opioid Treatment Program experience will be given hiring preference. Other Requirements Obtain and maintain a Level 3 Kalispel Tribe of Indians Work Permit Nights, weekends, and holidays may be required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job: Will spend some time on feet while filing, making photocopies, or standing to greet a visitor. Should have the ability to lift and carry up to 25 lbs. as may be responsible for moving office supplies or carrying heavy files or boxes of paper. Additional The nature of this position is fast-paced in high-stress situations and conditions. It is essential that the applicant has an ability and desire to learn and work with: a wide range of emotional and behavioral problems in adults and seniors, the presenting problems of the entire family unit, effective communication with collateral agencies having contact with the consumer, and ethnic minority and low-income families as well as knowledge and awareness of cultural relevancy and issues. Computer literate, with basic knowledge of Microsoft Office Suite, and electronic medical records systems, as well as a high level of initiative in keeping current with technological change. Ability to establish and maintain effective working relationships with staff, clients, and outside contacts from a wide variety of ethnic, socioeconomic, and cultural backgrounds; good diplomatic skills, including strong conflict-resolution skills. Excellent interpersonal and communication skills. Excellent organizational and time management skills. Conducts all business activities in a professional and ethical manner. Must possess current driver's license and have proof of insurance for transport of clients. Complies with and up to date with all other testing, screening and credentialing as required. Travel Requirements Ability to travel as needed (minimal). CONFLICT OF INTEREST: All employees shall refrain from any private business or activity, which might cause their personal interest to conflict with or affect the impartial discharge of their duties to the Camas Health Recovery Center. Each employee must demonstrate personal integrity and is charged with the responsibility to serve and represent the Camas Health Recovery Center in a professional manner. Employees must be free and appear free of any activity, agreement, business investment, or interest in situations, which may interfere with that.
    $28 hourly 12d ago
  • Volunteer Support Specialist - Spokane Area

    Girl Scouts of Eastern Wa and Northern Id 3.4company rating

    Support specialist job in Spokane, WA

    Girl Scouts of Eastern Washington & Northern Idaho is looking for someone who wants to help grow the next generation of women leaders!! GSEWNI is a non-profit organization. The GSEWNI council serves an area comprised of 19 counties in central and eastern Washington, and 10 counties in northern Idaho for a total of 29 counties covering 67,000 square miles. Girl Scouts is the preeminent leadership development organization for girls, the leading authority on girls' healthy development and we are working daily with girls and women to transform the leadership landscape for girls into the next century. Full-time, with great benefits!: $23.00 - 25.00 per hour - DOE GSEWNI offers competitive benefits for Full-time employees including medical, dental, vision, life and paid time off. Our Mission: Girl Scouting builds girls of courage, confidence, and character, who make the world a better place. Looking for someone to provide volunteer support to troop leaders in Northern Idaho. This position is currently based out of our Spokane office. Join our dynamic team and help girls access the Girl Scout Leadership Experience! Position Summary: This position is responsible for supporting Volunteers throughout northern Idaho with logistical support for starting new troops, supports for ongoing troops, and supporting regional volunteer leadership teams with planning events and supporting a variety of school events, community events, and other unique organizations. This position will follow-up on leads and work with members of the membership team to develop strategies for member development. This position requires travel (at least 50%) throughout areas of Spokane and Stevens Counties. Vehicle is provided. Weekend and evening hours also required. PRIMARY RESPONSIBILITIES OF POSITION: Assists in achieving the council's strategic goals for girl and adult membership in assigned areas. Mentors adult volunteers to work with girls in assigned program-grade level to ensure delivery of programs and services to girls. Monitors and provides support for problem solving and conflict resolution in a timely manner. Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scouts message of pluralism and diversity to members of the council. Creates, implements and evaluates techniques to ensure the effective delivery of Girl Scout program within troops. Support Service Unit Leadership Team with program delivery, monthly correspondence, conflict resolution, training and meeting attendance. Mentors Service Unit leadership to assess training needs and fulfillment of defined roles that will increase membership, retention and quality program delivery. Promotes and assists with Council wide programs and activities to further membership growth. Works inter departmentally to ensure council goals are met Performs all other duties as assigned QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Bachelors Degree - equivalent experience may be considered Valid Driver's License and proof of insurance required. Willingness to work weekend and evening hours Excellent communication skills, willing to utilize a variety of communication tools (text, phone, email, etc.) Good organization and time management skills. Ability to grasp the landscape within an organization, show passion for working with Girl Scouts and the nonprofit environment and expertise in using various communication vehicles that engage girls, volunteers, parents, donors and the community. Must be experienced in the use of computers. Possess strong skills in Microsoft Office including Word, Excel, and Outlook. Must be able to learn, understand, and apply new technologies with ability to understand the basic data quality principles and practice Willingness to subscribe to the principles of the Girl Scout movement, including acceptance of the Girl Scout philosophy and willingness to maintain membership in the Girl Scouts USA
    $23-25 hourly 21d ago
  • Security Support Specialist

    Amentum

    Support specialist job in Spokane, WA

    Amentum has an upcoming opportunity for a part-time or full-time Security Support Specialist position in Spokane, WA. In this role, you will provide support in maintaining an effective and comprehensive Information, Personnel, Physical, and Industrial security program in support of a government contract. You will be responsible for the management of personnel security clearances and implementing security policies and procedures associated with a Sensitive Compartmented Information Facility (SCIF). You will also support the customer with processing and protecting Sensitive Compartmented Information (SCI), clearing personnel for site visits, and assisting government security officers on various security related matters. Responsibilities: * Conducting comprehensive reviews of: DISS (Defense Information System for Security), soon to be NBIS (National Background Investigation Services), in association with DoD Manual 5105.21 Vol 2 requirements. * Provide support to personnel clearance actions and on issues of personnel eligibility and "need-to- know" factors within the organization. * Maintain specific program guidance relative to security disciplines and ensure the complete protection of all sensitive program components. * Support all unit personnel security education and training programs. * Support compliance with directives, regulations, and operational instructions that enforce national level and DoD policy and guidance regarding the administration and maintenance of SCI. * Support the implementation and administration of local procedures for processing requests for security clearances for military, civilian, and industry personnel. Initiate request for personnel security accesses consistent with directives. * Ensure that requests for security clearances are screened and verified, and that all necessary forms and documentation have been completed before processing for clearances. Monitor DISS (soon to be NBIS) security database for clearance status updates. Other Duties Include: * Coordinate personnel for indoctrinations into SCI. * Compose and maintain personnel security files with relevant information pertaining to SCI clearances. * Prepare Transfer-in-Status (TIS) clearance messages for personnel requiring access at gaining/losing units. * Implement appropriate SCI standards as well as provide thorough briefings on local procedures. * Provide guidance on appropriate classification of information, to include document as well as visual aid/slide show review. * Support Government investigations of security violations and identify appropriate corrective actions. * Coordinate courier duties and perform escort duties. * Coordinate incoming/outgoing visit request and maintain annual visit notification requests. * Maintain records and inventories of badges and keys/codes. * Perform ancillary day-to-day security activities pertaining to facility security to include but not limited to lock-up and changing cipher combinations. * Responsible for updating JADE (Joint Access Database Environment) with change in status of cleared personnel. * Prepare written reports of facility surveys and inspections. Minimum Qualifications: * Must have an Active Top-Secret clearance with SCI access; applicant must maintain clearance in active status. Clearance investigation close or Continuous Evaluation (CE) date must be no more than 4 years 6 months at the time of application. Note: US Citizenship is required to maintain an Active US Government Clearance. * Minimum 5 years' experience in personnel security regulations, policies, and programs. A general overall knowledge of personnel security concepts, methods, practices, and procedures as is required for daily management of SCI billet program. * Minimum 5 years of comprehensive experience and practical knowledge of SCI Security Principles and Procedures. Active Security Professional Education Development (SPED) certification. * Operational experience with DISS (soon to be NBIS) to perform day to day taskings such as processing visit access requests, updating personnel access, and initiating an investigation. * In-depth knowledge of building, accrediting, and managing SCIFs across various government agencies. Ability to prepare Fixed Facility Checklists for client. * Extensive knowledge and experience with DoD Manual 5105.21 Vol 2, National Industrial Security Program Operating Manual (NISPOM), Information Security Oversight Office (ISOO). * Experience with confidentiality requirements related to sensitive personal information, clearance investigations, OSI files, as well as the procedures, which must be followed to protect the information. * Thorough understanding of security training concepts, programs, procedures, and practices that aid and assist program managers in complying with established security programs in accordance with DoD Manual 5105.21 series. Other Requirements: * This is a non-remote, 100% on-site position, which may occasionally include working outside of normal business hours, including weekends and holidays to support an urgent customer need. * This position is a drug-testing position. The incumbent is: (a) to refrain from use of illegal drugs and (b) if requested, submit to urinalysis testing. * May be required to travel in performance of temporary duty (0-10%). Preferred Qualifications: * Excellent interpersonal skills and ability to work in a team environment as well as to work solo. * Excellent oral, written, and interpersonal communication skills, both in person, via telephone, and VTC. The candidate must be able to speak and write clearly, concisely, and coherently. * Excellent analytical, organizational, and troubleshooting skills. * A thorough knowledge of MS Office software, especially Word and Excel. * Experience in the administrative process to protect the security of SCI in the workplace and the sensitivity of information contained in personnel security records. * Experience writing, interpreting, and enforcing security Standard Operating Procedures, OPSEC and Emergency Action plans. Service Contract Act (SCA) Compensation & Benefits: This is an hourly, overtime-eligible position that falls under the Service Contract Act (SCA). In accordance with the Health and Welfare provisions of the SCA, and in addition to your base hourly rate, you may be eligible to receive an additional health and welfare payment for each hour you work to ensure compliance with the minimums set forth by the act. The amount you are entitled to receive will vary depending upon the fringe benefits you select now and in the future. Compensation & Benefits: HIRING HOURLY RANGE: $36.10/hr to $45.68/hr (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant internal equity, and alignment with market data.) This position includes a competitive benefits package. Benefits to include: * Medical, Dental, Vision. * 401k. * Paid time off (PTO) accrued on a biweekly basis at 4.62 hours. Paid time off (PTO) accrued weekly at 2.31 hours per week. Accruals are based on years of service. * 11 Paid holidays. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.
    $32k-44k yearly est. 60d+ ago
  • Account Support Specialist

    Fishers Technology 3.5company rating

    Support specialist job in Spokane, WA

    Fisher's Technology Fisher's mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the "Best Places to Work in Idaho" for the last sixteen years. Fisher's is a leading technology provider in Idaho, Montana, Utah, & Washington to help businesses perform at the top of their game. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Canon, Konica Minolta, HP, OCE and many others), and streamline business operations with electronic document management and related software solutions. Learn more at ******************** Position Summary Fisher's Technology is seeking a full time Account Support Specialist to provide support to our geographically distributed sales team and customers. The Account Support Specialist is responsible for managing Fisher's relationships with current customers and providing sales support to generate new business in the region. The Account Support Specialist allows opportunity for growth and professional development, along with bonus incentives based on sales performance. Roles & Responsibilities * Develop healthy relationships with Fisher's customers and designated Account Manager to support business growth in both new and existing accounts. Proactively engage existing customers and conduct prospecting research to help identify new business opportunities for the Account Manager. * Engage with Account Manager's efforts to increase production and generate new business through tasks including proposal development, account creation review, contract change requests, scheduling customer meetings, managing sales paperwork and documentation, supplying printer assessment reports and order tracking, and acting as a liaison for interdepartmental issue resolution. * Work with other Fisher's Departments to ensure Fisher's customers receive our 5-star service by collaborating with other departments to optimize the customer experience and improve overall efficiency. * Utilize the CRM Software for general administration and maintenance of accounts within designated territory, ERP connections, report creation including sales activities, call lists, competitive lease data, etc. Requirements Qualifications * A 4-year degree is preferred but not required. * Must be proficient in Microsoft Outlook, Teams, Windows, Word, and Excel. * Must have excellent communication, analytical and interpersonal skills. * Customer service experience is preferred but not required. Fisher's Technology offers an extensive benefits package that includes the following: * Medical, Dental, & Vision Insurance * Life Insurance * Additional Voluntary Life Insurance * Paid Time Off * Paid Holidays & Extra Floating Holiday * 401(k) & 401(k) Matching * Employee Assistance Program * Flexible Spending Account * Health Savings Account * Hospital Indemnity * Short & Long Term Disability Insurance * Accident & Critical Illness Insurance
    $34k-40k yearly est. 32d ago
  • Customer Support Technician

    Red River Software 3.0company rating

    Support specialist job in Post Falls, ID

    The RRS Customer Technologies Technician supports Red River Software's products for customers nationwide. In this role, you will intake, document, triage, investigate, and resolve complex technical issues in a fast-paced, customer-focused environment. As your expertise with RRS products grows, you will also assist with remote software installations, working closely with customers and service providers to ensure smooth deployment and a high-quality experience. The position requires strong technical aptitude, exceptional attention to detail, and a proactive, solutions-oriented mindset. Technicians work cross-functionally to troubleshoot advanced issues, maintain accurate documentation, provide customer training, mentor new employees, and contribute to internal knowledge resources. They help manage escalated cases, perform quality assurance checks, and support continuous improvements across the support team. Qualified candidates bring experience in technical support, customer communication, issue documentation, and use of tools such as Microsoft Office, CRM platforms, and SQL databases. Success in this role depends on strong problem-solving skills, the ability to collaborate effectively with both technical and non-technical stakeholders, and a commitment to delivering efficient, customer-centered solutions. : Summary The RRS Customer Technologies Technician is responsible for supporting Red River Software's products for customers nationwide. C-store Industry experience preferred.In this role, you will intake, document, triage, investigate, and resolve complex customer software issues within a fast-paced, collaborative environment. As your knowledge of Red River Software products deepens, you will also assist in performing and supporting remote installations of these solutions, partnering with customers and service providers to deliver a high-quality experience that helps their businesses operate efficiently and profitably. The Customer Support team is comprised of dedicated, multi-functional professionals operating in a dynamic, customer-centric environment. We seek individuals who demonstrate exceptional attention to detail, a strong technical aptitude, and a proactive, solutions-oriented mindset. Job Description General Responsibilities: Provide a high level of customer service to our customers and internal team members. Respect and value diversity. Excellent customer service skills and telephone support etiquette. Review, research, and resolve the most complex and high-priority issues. Maintain accurate data capture in tickets to enable integrity and complete customer communications. Respond to, analyze, investigate, problem solve, and resolve users' incidents/tasks promptly. Build and maintain a strong technical and analytical understanding of RRS to resolve issues without the need to escalate to other technical teams, wherever possible. Manage escalated technical issues and coordinate fixes across departments. Proficient in interacting with and creating a collaborative working environment amongst and with technical staff, non-technical end-users, and multiple levels of management. Provide advanced troubleshooting assistance, including changes in status and next steps. Assist with training new employees. Train users on the use of the software products and processes. Show proper procedures to follow during day-to-day activities. Act as a mentor for new employees. Maintain records of customer communications, including documenting problems and resolutions. Monitor support queues to ensure that reported issues are being triaged and addressed promptly. Create and maintain knowledge base articles to support team development and efficiency. Develop an ability to train end-users in the use of the software. Conduct quality assurance checks on resolved tickets to ensure customer satisfaction and follow up on open issues to provide timely updates to customers. Assist in installing hardware, software, and peripheral equipment, following design or installation specifications. Demonstrates good judgment in independently selecting methods and techniques for obtaining solutions. Passion and Initiative regarding technical support processes, standardization, methodologies, and documentation. Proven personal time and capacity management skills minimizing white-space or idle time . Participate in professional organizations to stay current and relevant and improve expertise as it relates to the information technology industry. Creativity when it comes to finding ways to make the software work for unexpected customer needs. Qualifications and Education Requirements 2+years experience in any of the following industries: Accounting/Bookkeeping, Fuel Jobbers Operations, CO-OP Operations, Fuel Station Servicing, 2+ years' proven experience in a technical/systems support role with direct customer interaction. 3+ years experience with Microsoft Office Suite including MS Outlook, MS Teams, MS Excel, MS Word 2+ years experience in the documentation of issues, processes, and SOP's (Standard Operating Procedures). Preferred Skills Associate or bachelor's degree (Optimal areas of study include: Computer Science, Operations, Business, Accounting, SQL Databases). Experience with identifying and assisting in developing process improvements. 2+ years of experience utilizing an enterprise CRM solution. (Hubspot) 2+ years of experience working with SQL databases, including writing and optimizing queries, statements, and stored procedures. Experience managing customer expectations regarding issue resolutions, install scheduling changes, and customer concerns. Skilled in software testing and troubleshooting to identify and resolve potential issues. Worker Type: Regular Number of Openings Available: 1
    $25k-28k yearly est. 33d ago
  • Peer Support Specialist/Counselor

    Lutheran Community Services Northwest 4.1company rating

    Support specialist job in Spokane, WA

    Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope WHAT WE WILL DO FOR YOU: As an employer of choice, we're deeply committed to supporting our employees-because when you're empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We're proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind A 37.5 per hour work week to ensure work/life balance Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy Employer-paid short- and long-term disability insurance Life insurance coverage at no cost to you Up to 2 weeks of vacation in your first year (based on hours worked) Up to 2 weeks of sick leave (based on hours worked) 12 paid agency recognized holidays 2 floating holidays to use your way 403(b) retirement plan with employer matching (eligibility applies) Access to our Employee Assistance Program (EAP) for you and your family Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status HOW YOU WILL MAKE AN IMPACT: All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. The WISe Peer Resource and Support Specialist will maintain the integrity of the Wraparound process. Peer counselors have lived experience in systems that service children, youth and families. A Peer counselor ideally inspires hope and the vision that recovery and resiliency is possible. A peer counselor can be a peer of an individual with mental health challenges, or a peer of a parent or guardian who is raising a child with mental health challenges. The ideal candidate will display a compassionate nature, have the ability to demonstrate and implement creative thought processes, and provide exceptional service. Communication, confidentiality and professionalism are essential parts of this position. The ability to work flexible hours including evenings and managing your work time effectively within 37.5 hour work weeks is essential. Provide peer support on a one-to-one basis, in peer support groups, in the community such as the peer's home, meetings, court rooms, hospitals, schools, etc. Help promote a culture that sees youth/family participation as valuable. Be able to complete all required documentation accurately and meet all required deadlines. Collaborate with other members of the WISe team (clinician, care coordinator) to identify how each WISe team member is addressing ongoing youth/family needs identified on cross-system care plan. Attend monthly child and family team (CFT) planning meetings that address youth and family goals with other professional supports, natural supports, and community partners Provide parent, guardian, and/or youth with resources to community programs. Participate in required weekly individual supervision, case consultation, and staff meetings to explore approaches for engaging with youth and families, process themes of transference/countertransference as they occur, and identify support needed for professional growth in field Demonstrate respect for and build on the values, preferences, beliefs, culture, and identity, of the child/youth and family, and their community. Ensure youth/families are present when decisions about them are made and encourage them to take an active role in their care planning. Travel throughout countywide service area with mileage reimbursement allocated bi-monthly HOW YOU WILL BE A GREAT FIT: Identify as a consumer of mental health service. Consumer Means: Someone who has received mental health services. Parent/guardian of a child under the age of 13, or a child age 13 and older who are involved, or were involved, in the treatment plan in child's mental health services. Be in mental health/behavioral health recovery for at least one year HS diploma or equivalent Lived experience that enhances relatability to clients being served Are required upon start/within 90 days of hire. Credentials may be required depending on individual program or location requirements. Submit Washington State Agency Affiliated Counselor Registration Application, CPR/First Aid, Washington State CANS certification (within 90 days of start date) and Obtain Certified Peer Counselor certification Fluency in English, both spoken and written Basic mastery of business applications and productivity suites Demonstrates resilience, awareness and self-regulation in navigating challenges, conflict and obstacles/barriers. Thrives in a diverse and multicultural environment; works with cross-functional teams to develop and implement strategies to enhance end-user experiences throughout the service lifecycle Demonstrates exceptional commitment to serving and advocating for diverse and marginalized populations Successfully completes tasks in a moderately noisy environment Interacts with others and perform tasks in-person and through the use of technology, with moderate periods of stationary activity and minimal periods of increased physical activity including and not limited to interactions with youth in school, office or community settings. Moves equipment/materials weighing up to 20 pounds. Travels between worksites regularly, which requires valid driver's license, auto insurance, and motor vehicle records clearance and consistent access to a reliable vehicle. Works in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings, client home/community settings, outdoor settings in varying weather conditions, and faith-based settings such as churches Meets LCSNW criminal background clearance requirements and other job-relevant clearances as required by the State or program. Must not be prohibited from entering school grounds or classrooms for any reason.
    $36k-43k yearly est. 20d ago
  • Cannabis Environmental Support Specialist

    Phat Panda

    Support specialist job in Spokane Valley, WA

    Actively Seeking a New 21+ Panda! ๐ŸผCannabis Environmental Support Specialist | Full-Time | Location: Spokane Valley, WAWho Are We? Founded in 2014, Phat Panda is where innovation meets passion, and cannabis culture thrives. We're a leader in the industry with operations across California, Washington, and Massachusetts, and we're proud to deliver high-quality, sustainably sourced products that our customers love. We're more than just cannabis-we're a community, a family, and a place where your growth matters as much as our plants. Why Work for Us? Joining Phat Panda means stepping into a culture that's as vibrant and rewarding as our product lineup: ๐Ÿฑ Catered Meals Monday-Thursday (local favs like Island Food Truck, Panda Express & Atilano's) ๐Ÿฅฏ Bagel/Donut Bar Mondays ๐ŸŒฑ Monthly Q&A Samples - Try what we grow! ๐Ÿ’ฐ Quarterly Raises - Every full quarter of employment ๐Ÿง  Employee Assistance Program - 24/7 confidential mental health support ๐Ÿ•’ Consistent Weekly Schedules - Because work/life balance matters ๐ŸŒด 40 Hours of PTO - Added after 6 months ๐Ÿ’š Full-Time Benefits - Medical, dental, vision, life, accident insurance Job Title: Environmental Support Specialist Pay: $18.00/hour | Full-Time | 40 Hours/Week Are you someone who takes pride in creating a clean, safe, and welcoming environment? Join our team as a Environmental Support Specialist, where your work directly supports the health and safety of our entire facility. You'll play a key role in keeping everything spotless, sanitized, and running smoothly - all while contributing to a collaborative and fast-paced workplace. What You'll Be Doing Keeping the facility fresh and tidy with daily sweeping, mopping, and trash removal Sanitizing sensitive areas with care and precision, following all safety guidelines Maintaining clean and stocked bathrooms, kitchens, and break areas Tackling deep-cleaning and dusting tasks to maintain a polished space Jumping in to support R&D and cross-department projects when needed Staying flexible and focused in a fast-moving environment Compensation & Schedule Hourly Pay: $18.00/hr Schedule: Full-time, 40 hours per week Opportunities for overtime and advancement available What You Bring Education: High School Diploma or GED (or equivalent experience) Experience: Previous custodial, janitorial or commercial cleaning experience is strongly preferred. Physical Requirements Ability to stand, walk, lift (up to 50 lbs), and perform repetitive tasks for extended periods (up to 10 hours/day) Occasional climbing, crouching, and crawling Good vision (with or without correction), and no color blindness Skills That Shine A flexible mindset and problem-solving skills for a dynamic, ever-changing environment Basic computer skills (Word, spreadsheets) and some understanding of HVAC/plumbing systems Strong communication and teamwork abilities Great at following directions, staying on schedule, and juggling priorities Solid reading, writing, basic math, and reasoning skills What to Expect A hands-on role that keeps you moving and engaged Occasional exposure to moderate noise, physical hazards, or fumes - safety gear provided A chance to make a real difference by keeping essential areas clean and operational A dependable, supportive team that values your attention to detail and dedication If you're reliable, proactive, and ready to roll up your sleeves, we'd love to have you on board. Help us keep our space safe, clean, and running at its best!
    $18 hourly Auto-Apply 52d ago
  • IT Support Engineer - (MSP)

    K2 Staffing

    Support specialist job in Spokane, WA

    Summary Our client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus MUST have worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
    $74k-111k yearly est. 60d+ ago
  • IT Support Engineer - (MSP)

    K2 Staffing, LLC

    Support specialist job in Spokane, WA

    Job DescriptionSummaryOur client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus MUST have worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
    $74k-111k yearly est. 16d ago
  • Paving Application Specialist

    Western States Cat

    Support specialist job in Hayden, ID

    Western States Cat is looking for a results-oriented Paving Application Specialist to add to our dynamic, successful Sales team, specializing in customer care. Duties include onsite training and support to customers and assistance for sales professionals in order to identify features, benefits, maintenance, and operation of these products. This role will identify current and future opportunities to increase our market penetration and overall impact as it relates to our forestry industry. On-the-job training, career development, competitive benefits, and amazing growth opportunities! Dig Heavy Equipment? Join our team today! ABOUT WESTERN STATES EQUIPMENT: Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive, not just with our products and service - but through our people. We are committed to: * The Power of our Purpose: "Building our Communities for a Better Tomorrow" * Performance through our Values: SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABLITY, and INNOVATION * Customer and Employee Care Commitments: Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You WHY YOU'LL LIKE IT HERE: Recognized as one of the top private companies to work for, we put our employees first. We are fiercely committed to SAFETY and sending every employee, safely home, every single day. Our comprehensive benefits package and complete wellness programs include: * Three weeks of accrued PTO to start, increases with tenure * Company paid health care premium option for employees * Health, dental, and vision insurance * Wellness dollars * 401k with company match and profit sharing * Educational reimbursements, tool loans, and safety & tooling dollars * Employee Assistance Program * Paid Parental leave * Care Leave WHAT WE'RE LOOKING FOR: THINK-ACT-BE SAFE - At Western States, we empower every employee, every day to work and promote a safe environment to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable procedures and standards. This includes maintaining clean/clutter free personal work areas and wearing the required personal protective equipment (PPE) as identified in safety policy. FULL SUMMARY The Paving Application Specialist is a Sales Department position who works across Western States divisions of sales, parts, and service to help support the paving industry and our customers throughout Western States territory. This position is responsible for conducting equipment demonstrations and technical communication for the paving machinery we represent, which includes Caterpillar, Weiler, Road Widener, AMI, etc. Job duties include onsite training and support to customers and assistance for sales professionals in order to identify features, benefits, maintenance, and operation of these products. This role will identify current and future opportunities to increase our market penetration and overall impact as it relates to our forestry industry. Communication, Training and Troubleshooting * Plans and conducts equipment demonstrations as required by the Sales Department. * Conducts machine delivery training for customers, including application startup, operation set up and digital onboarding to online tools and apps. * Communicates with our paving partners, sales professionals, account managers, product support reps, and sales managers to promote and develop our paving markets. * Performs site assessments as required by customers and sales group. * Oversees and manages customer related production studies. * Supports sales team with technical sales information to assist in the completion and closing of sales deals. * Conducts professional machine demos and head-to-head demos versus the competition. Sales Support, Inspections and Travel * Helps inspect used paving machines and attachments for trade. * Completes re-visits on new machine sales at a designated time frame set by all interested parties or on major shop rebuilds to answer questions, check for issues, direct any service repairs, etc. * Ability to travel the full dealer territory to assist with all sales professionals, service departments and customers to promote, service, sell and train on paving equipment. Overnight stays required. * Assists customers with operator training and maintenance practices on new machine deliveries. * Assists Service Department in troubleshooting machine operational problems in the field. KNOWLEDGE SKILLS AND ABILITIES: * Ability to develop and maintain effective working relationships with others. * Ability to travel up to 50% including overnight, as needed. * Knowledge of Microsoft office software. * Working knowledge of heavy equipment and ability to operate effectively. * Ability to multi-task. * Consistent attendance. EDUCATION AND EXPERIENCE: * Proof of high school diploma or General Education Degree (GED). * Five years equivalent experience in the paving industry required with working knowledge of Cat/Weiler/Road Widener hydraulics, electronics and mechanics. * Caterpillar Operator Certificate preferred. * Must be able to communicate (speak, read, comprehend, write in English). Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification. This role is designated as safety-sensitive.
    $45k-73k yearly est. 21d ago

Learn more about support specialist jobs

How much does a support specialist earn in Spokane, WA?

The average support specialist in Spokane, WA earns between $28,000 and $51,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.

Average support specialist salary in Spokane, WA

$37,000

What are the biggest employers of Support Specialists in Spokane, WA?

The biggest employers of Support Specialists in Spokane, WA are:
  1. Columbia Bank
  2. Catholic Charities Eastern Washington
  3. Umpqua Bank
  4. Fisher's Technology
  5. Amentum
  6. Girl Scouts of Oregon and Southwest Washington
  7. Lutheran Community Services Northwest
  8. Camas Health Recovery Center
  9. Mac's List
  10. Phat Panda
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