Support specialist jobs in Springdale, AR - 93 jobs
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Fireproofing Application Specialist
PPG 4.4
Support specialist job in Springdale, AR
PPG Industries
Pittsburgh Pennsylvania
Join PPG's elite Passive Fire Protection (PFP) Application Specialist team-the critical bridge between R&D innovation and real-world performance. As our “first customer,” you will rigorously test pre-production PFP coatings like PPG PITT-CHAR NX and STEELGUARD , push them to their limits in high-temp ovens, and deliver precise feedback to refine life-saving formulations. You will then lead global third-party certification, ensuring flawless execution of fire-test protocols. This hands-on, high-impact role demands PFP mastery, meticulous documentation, a strong customer-facing attitude, and proven interpersonal skills to build trusted relationships with R&D, production, third-party institutes, and external stakeholders worldwide.
Key Responsibilities
Bridge R&D and Reality: Receive first-batch PFP materials; design and execute exhaustive application trials (spray, trowel, curing) to stress-test char expansion, adhesion, and fire resistance. Document failure points and collaborate with R&D for rapid adjustments.
Third-Party Fire Testing Leadership: Coordinate with global institutes (England, Saudi Arabia, Peru, etc.) to align UL 1709, EN 13381, ISO 834 fire-test protocols, deadlines, and deliverables. Supply exhaustive documentation-never “too much information”-to secure PFP certifications.
Deadline-Driven Execution: Own immovable fire-testing milestones. Witness production runs, oversee in-house PFP spray-outs in high-temp furnaces, and ensure every detail is captured for regulatory records.
Hands-On PFP Application (25% of role): Perform daily PFP spray-outs and intumescent testing at PPG facilities or third-party sites while wearing full Tyvek PPE. Operate pumps, plural-component systems, and high-temp test ovens for PFP validation.
Bespoke R&D Support: Fulfill custom PFP requests, including in-house furnace testing.
Global Relationship Management: Build and maintain strong customer-facing relationships through face-to-face interactions with fire-testing institutes, production teams, and stakeholders. Conduct virtual and in-person meetings to keep PFP projects on track.
Administrative Excellence (80% when not traveling): Generate detailed PFP trial reports, CRM updates, fire-test data packages, and compliance documentation.
Qualifications
No degree .
Hands-on experience in application and testing of coatings
Proven expertise in spray/trowel systems, pumps, surface prep, and curing; comfort pushing performance to failure in high-temp ovens.
Meticulous attention to detail-capable of producing exhaustive, audit-ready fire-test documentation under tight deadlines.
Strong customer-facing attitude and experience-professional, proactive communicator who excels in face-to-face technical discussions with clients, fire engineers, certifiers, and third-party partners.
Experience coordinating with third-party testing bodies
Willingness to wear full Tyvek PPE and work with high-temp ovens and hazardous materials.
Travel Expectations
15-20% annual travel
Preferred Skills
Hands-on experience in application and fire-testing of Passive Fire Protection (PFP) coatings
Proven expertise in PFP spray/trowel systems, pumps, surface prep, and curing; comfort pushing char performance to failure in high-temp ovens.
Proven expertise in PFP spray/trowel systems, pumps, surface prep, and curing; comfort pushing char performance to failure in high-temp ovens.
Pump and plural-component spray equipment expertise for thick-film PFP.
Certification in PFP application (NACE/SSPC, FROSIO, ICorr) or fire testing standards.
Familiarity with furnace-based PFP testing, hydrocarbon fire curves, or wind blade fire protection.
Multilingual (Spanish/Portuguese a plus for South America).
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit *********** and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email ******************.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
$61k-86k yearly est. Auto-Apply 60d+ ago
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Computer Field Tech Position-Bentonville AR
BC Tech Pro 4.2
Support specialist job in Bentonville, AR
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
IT Support Specialist
Emery Sapp & Sons 3.9
Support specialist job in Springdale, AR
The IT SupportSpecialist provides frontline technical support for the
corporate office and nearby plants, quarries, shops, and job sites. This role delivers both in-person and remote assistance to end users and supports ESS's strategic initiatives. The Specialist ensure reliable technology operations, consistent customer service, and accurate documentation.
Key Responsibilities:
• Provide in-person support for end users in the office, nearby plants, quarries,
shops, job sites, and remote support across all locations.
• Respond to incidents and service requests in a timely, professional manner.
• Document troubleshooting and resolutions within the service management system.
• Prepare and deploy hardware for new hires; set up accounts and required access.
• Retrieve hardware and ensure proper deactivation during offboarding.
• Maintain accurate asset records in ITAM solution, updating entries in real time.
• Assist with inventory audits, hardware lifecycle tasks, and device tracking.
• Collaborate with other IT team members to support field operations and remote
users.
• Support job sites and field personnel with technology needs, traveling locally as
required.
• Follow established SOPs, runbooks, and IT processes.
• Create or update documentation and knowledge base articles to support
consistency.
• Participate in IT rollouts, upgrades, and standardization initiatives.
• Identify recurring issues and escalate appropriately to support problem
management.
• Stay up to date on emerging IT technologies and trends in the construction industry.
• Other duties as assigned.Qualifications:
• 2+ years of IT Support or help desk experience.
• Strong understanding Windows OS, Microsoft 365, hardware, and basic networking.
• Ability to communicate clearly with both technical and non-technical users.
• Strong customer service, problem solving, and prioritization skills.
• Associate's degree in computer science, IT, or a related field preferred.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
$36k-61k yearly est. Auto-Apply 11d ago
IT Support Specialist- Springdale, AR
Arisa Health
Support specialist job in Springdale, AR
Arisa Health is seeking a IT Supportspecialist in Springdale, AR.
Arisa Health is Arkansas' largest and most comprehensive nonprofit behavioral health provider. Formed by the affiliation of 4 long-standing Arkansas community mental health centers, Arisa Health leads with exceptional care that nurtures health and well-being for all. Arisa provides outpatient services, Crisis services and emergency screening, substance abuse counseling, intensive children services, intensive adult services, medical services, and residential services in 41 Arkansas counties.
This position is classified as full- time, non- exempt (hourly) and reports to the Sr. Director of Programs and Reporting.
Work hours: Monday - Friday; 8:00 a.m. to 5:00 p.m.
What you will do as a IT SupportSpecialist at Arisa Health:
Support the IT Help Desk including NetSmart connection support
Assist with user account management and NIAM access setup
Troubleshoot issues related to NetSmart and MyAvatar
Complete billing corrections for non-billable services
What we look for in a IT Support candidate:
Effective written and verbal communication skills
Familiarity with Microsoft applications such as Word and Excel
General knowledge of internet navigation, basic technical support
The ability to work independently and as part of a team
Previous Network Technician experience preferred
What we offer our team members:
A mission driven company dedicated to transforming communities one life at a time.
A great benefits package that includes (but is not limited to) Medical/Dental/Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts.
Ongoing training throughout your employment
Paid Time Off and Holidays throughout the year to recharge.
Company sponsored Whole Health programs designed to recharge our teams.
Arisa Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability.
Arisa Health aspires to lead with exceptional care that nurtures health and well-being for all by promoting an environment that is welcoming, equitable, inclusive, and diverse. We desire a workforce that represents the communities we serve. As such, we aim to make a difference by building a trustworthy culture that advances opportunities for growth while also encouraging excellence, innovation, and collaboration. At Arisa Health, we endeavor to work and live with passion as we strive to transform community's one life at a time.
$32k-52k yearly est. 4d ago
IT Help Desk Support - Level II
K2 Staffing, LLC
Support specialist job in Springdale, AR
Job DescriptionSummary Our client is a leading IT Solutions Company in the outskirts of Springdale, AR area (Fayetteville, Springdale, Rogers, Bentonville) and they are in need of a Help Desk Support Level II. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST!
Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise, Kaseya, or Ninja.
Having working knowledge of a PSA tool, such as Autotask or Halo is a plus.
Experience working with Microtik routers.
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$32k-52k yearly est. 7d ago
IT Help Desk Support - Level II
K2 Staffing
Support specialist job in Springdale, AR
Job DescriptionSummary Our client is a leading IT Solutions Company in the outskirts of Springdale, AR area(Fayetteville, Springdale, Rogers, Bentonville)and they are in need of aHelp Desk Support Level II. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST!
Minimum of 3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise, Kaseya, or Ninja.
Having working knowledge of a PSA tool, such as Autotask or Halois a plus.
Experience working with Microtik routers.
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Springdale, AR
$32k-52k yearly est. 26d ago
Print Production Technical Support
Ricoh Americas Corporation 4.3
Support specialist job in Fayetteville, AR
Profile** This is an allocated position that exists only when business needs warrant it and must be approved by the Regional Director of Services. The role may involve one or more of the following functions for high-end equipment (Segment 5+): roll-fed press operation, copier operation, bindery, fulfillment, quality control, final check, pickup/delivery, facility maintenance, and mailroom duties.
**Reporting Structure:**
Reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.
**Job Duties and Responsibilities**
+ Follow Ricoh Service Excellence performance requirements.
+ Perform functions including copy and mail center services, convenience copier fleet management, and various support services.
+ Operate and maintain high-end production equipment (e.g., roll-fed continuous production systems).
+ Set up, calibrate, and ensure optimal performance of equipment.
+ Ensure customer satisfaction by preparing, inspecting, compiling, and assembling projects accurately and on time.
+ Meet deadlines while maintaining high-quality, error-free work.
+ Achieve productivity standards as established by the facility.
+ Maintain all required reporting tools.
+ Calibrate equipment to match originals in color and quality.
+ Transfer files electronically from the network to color equipment.
+ Produce error-free work using duplication equipment.
+ Maximize print performance by multitasking on print equipment.
+ Troubleshoot hardware and software issues.
+ Maintain machine performance by resolving simple issues (e.g., clearing jams, refilling toner).
+ Present a professional appearance and maintain a clean, organized workspace.
+ Manage inventory of equipment parts per company guidelines.
+ Meet attendance standards, including punctuality and overtime as required.
+ Organize jobs by validating job name/number and reviewing instructions.
+ Perform servicing and repair procedures including diagnostics, installation, removal, and retrofits.
+ Demonstrate digital competencies for assigned products.
+ Troubleshoot and repair or replace equipment components.
+ Complete technical training on new equipment.
+ Perform other duties as assigned.
**Qualifications**
**Education & Experience:**
+ High school diploma or equivalent required.
+ Minimum of 3 years of related experience.
+ Preferred: 3 years of experience in a roll-fed printing environment.
+ Technical aptitude for setting up and operating complex printing equipment.
**Knowledge, Skills, and Abilities**
+ Excellent customer service skills.
+ Strong organizational and prioritization abilities.
+ Ability to use, calibrate, and troubleshoot office and technical equipment.
**Working Conditions, Mental and Physical Demands**
+ Typical office environment with adequate lighting, ventilation, and normal temperature/noise levels.
+ Diverse work assignments requiring interpretation and application of complex material.
+ Some physical effort required: walking, standing, bending, reaching, lifting/carrying objects up to 50 lbs.
+ Moderate dexterity: regular use of calculator, keyboard, hand tools, and eye/hand coordination.
**Note:**
The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Choose from a broad selection of medical, dental, life, and disability insurance options.
+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually
+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
$98k-154k yearly est. 60d+ ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Support specialist job in Anderson, MO
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$46k-62k yearly est. 5d ago
Help Desk Technician I
Computech Corporation 4.3
Support specialist job in Bentonville, AR
Responsible for providing technical support for resolution or escalation of desktop/workgroup related problems or requests initiated by internal customers. Provide the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation. Requires a general knowledge of hardware and software components, local to the desktop and as they relate to the network. Help Desk support also includes
the setup, installation, and configuration of desktop hardware and software. Works on problems of limited scope and complexity. Receives substantial guidance from manager. Typical requirements are a high school degree or
equivalent, technical training and 0-1 year of experience in a related role. ;
Key Areas of Responsibility :
Work directly with customers in local language, answering calls, determining customer entitlement, and documenting requests for service -
Receive and document service request and customer information - Gather problem information and determine criticality -
Follow Global Call Taking tools, process and procedures as documented. Initiate dispatch request capture information and record data in desktop tools -
Document, verify, and make appropriate corrections to the service request as needed. Participate in team meetings and activities -
Participate in special projects to continuously improve processes, tools, systems and organization -
Be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business -
Actively develop job related skills -
Scope: Deliver customer service following NCR Shared Values. This position may require extended hours, as needed, to accommodate customer needs.
The agent will be measured on speed of response, clarity and accuracy of captured information.
Qualifications
Typical requirements are a
high school degree
or
equivalent, technical training
and 0-1 year of experience in a related role.
Additional Information
Additional Job Description:
Shifts Mon-Fri with openings on both 1st and 2nd shifts. Agent works in a high volume call center environment serving as the primary interface to internal and external customers and/or their agents.
Engage with Call Management team for customer'''s inquiries or request for escalation. Serve as first point of contact for employee questions/ issues and for customer/field escalations.
Education and Experience Requirements PC literacy Keyboard proficiency - Understanding of Windows-based applications/tools -
Excellent language/communication skills, verbal as well as listening skills - Understanding of basic customer location/geography area knowledge
Work Environment:
The position involves prolonged periods of PC and telephone usage.
The agent is accountable for continuously receiving and handling high volumes of tickets and phone calls.
The agent works in an office team environment, not a virtual position, and interacts with both internal and external customers.
$34k-57k yearly est. 17h ago
IT Internship Help Desk Technician
Walton Arts Center and Walmart Amp 3.6
Support specialist job in Fayetteville, AR
About Us
At Walton Arts Center/Walmart AMP, we strive to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on bringing the best Arts and Entertainment to our audiences in Northwest Arkansas, and we know our organization runs on the hard work and dedication of our passionate and creative employees.
Walton Arts Center and the Walmart AMP aspire to be welcoming spaces where people can be their authentic selves. To truly embody our mission, we recognize the importance of reflecting the diversity of our community on our stages, in our audiences and within our workforce, volunteers and Board.
Our organization is committed to creating a welcoming environment, guided by our core values: Relevance; Inclusivity; Sustainability; Excellence. Walton Arts Center/Walmart AMP is focused on promoting fairness and recognizes the value of diverse perspectives, backgrounds, and experiences. We believe these elements enhance the strength, creativity, and success of our team and the communities we serve.
Walton Arts Center Inc. operates two campuses: a 1,200-seat proscenium theatre and 269-seat black box in Fayetteville and an 11,000-capacity outdoor Amphitheatre known as the Walmart AMP in Rogers, AR. Walton Arts Center has been Arkansas' premier performing arts center for over 30 years and Walmart AMP has consistently been one of Billboard's top-rated amphitheaters producing 30 plus concerts per season.
Located in the beautiful Ozark Mountains, NWA (as the locals refer to it) includes Benton, Washington, and Madison counties, with five hub cities: Bentonville, Fayetteville, Rogers, Springdale, and Siloam Springs. The economic opportunity is unparalleled, but so is the lifestyle - see: 400-plus miles of mountain biking trails and paved pathways, a thriving arts community complete with world-class performing arts center and museums, a legitimate beer and food scene, and live music to enjoy. Best of all, it's a place where everyone is welcome.
Position Overview
To Provide Help Desk support to the It department and the Walton Arts Center organization
Requirements
Principal Responsibilities (Essential Functions)
Serve as the first point of contact for customers seeking technical assistance
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in provided ticketing platform
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Represent Walton Arts Center / Walmart AMP at both on and off-site events, as requested.
Maintain professional working relationships with teammates, fellow staff members from other departments, vendors, patrons, and tenants of leased spaces.
Perform related duties as assigned by supervisor
Maintain security and safety requirements as defined by operations guidelines.
Maintain compliance with all company policies and procedures
Minimum Qualifications
The work environment as well as the intellectual, social, and physical demands described here are
representative of those that must be met by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Education, Training, Traits
Must have reliable mode of transportation to attend community events and shows.
High school diploma or GED required
Comfortable with consistently adhering to the highest standards of integrity, professionalism, ethics and confidentiality.
Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
Strong communications skills and the ability to interact with many different types of people
An on-going desire to learn and improve
Ability to work independently as well as with others to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Requirements and Skills
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases, and remote control
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues
Good communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science, or relevant field
Physical
Must be able to lift and carry up to 50 lbs.
Must be able to talk, listen and speak clearly (on telephone)
Must have a working cell phone and be willing to install basic applications and be willing to use it for work purposes
Must be able to endure sitting or standing for extended periods of time
Must be able to endure standing or walking for extended periods of time on various surfaces such as concrete, grass, and inclined surfaces.
Must be able to endure outdoor elements including cold, heat, wind, and/or precipitation
Must be able to work in large, crowded environments, with flashing lights, loud music and noises,
$34k-40k yearly est. 34d ago
Architectural BIM Support Specialist
Cromwell Architects Engineers 3.5
Support specialist job in Springdale, AR
The Architectural BIM SupportSpecialist collaborates with the BIM Manager and the Engineering team to optimize Revit workflows, manage content libraries and uphold digital production standards. This role supports the development, deployment, and maintenance of BIM technologies and standards under the direction of the BIM Manager. The Specialist also leads quality control efforts and supports coordination across disciplines to ensure efficient and accurate project delivery.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Essential Duties & Responsibilities
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
Standards
Assist in the development and maintenance of BIM/CAD standards
File Naming conventions, file organization structures, LODs (level of Design)
BIM 360 and Autodesk Construction Cloud (ACC)
Model Management
Perform model setup and organization.
Oversee BIM model exchange for project deliverables.
Build, develop, maintain templates and families across disciplines.
Coordination/Collaboration
Facilitate integration between architectural, structural, MEP, civil models
Support cloud-based collaboration platforms (ACC).
Participate in project kick-off and coordination meetings to resolve modeling and technical issues.
Quality Control
Audit Revit models as necessary
Lead clash detection efforts using tools such as Navisworks
Competencies
Proficient in Revit, AutoCAD, and Autodesk Construction Cloud (ACC) and rendering tools such as Enscape and Lumion.
Strong understanding of BIM workflows and content management.
Excellent communication, time management, and organizational skills.
Strong analytical and problem-solving skills.
Proficient in Microsoft Office Suite
Qualifications / Prior Experience
Associate's or Bachelor's Degree in Architecture, or a related design field preferred. Equivalent years of experience will be considered in lieu of a degree.
2-3 years' experience in BIM support or production within the AEC industry
Experience in Dynamo scripting preferred
Autodesk Certified Professional in Revit preferred.
Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Occasionally lift and/or move up to 20 pounds.
Specific vision abilities required include close vision, distance visions, color vision, peripheral vision, depth perception and ability to adjust focus.
Prolonged period of sitting or standing at a desk while working on a computer.
Exposure to outside elements when on location site
About Us
Cromwell Architects Engineers offers the opportunity to be part of something bigger. Many of our staff boast long-term careers with the firm - some reaching over 40 years. As a full-service firm there are opportunities to advance within the organization as you pursue your vocation. We strive to place employee passion and personal commitments in a healthy relationship with their work commitments. Our team welcomes you to explore opportunities that will allow you to be part of an organization that prides itself on innovation and dedication, while working together to exceed expectations.
EOE M/F/D/V
$31k-45k yearly est. Auto-Apply 21d ago
Client Support Specialist
Taylor King Law 4.2
Support specialist job in Rogers, AR
Job Description
A Client SupportSpecialist at Taylor King Law is responsible for delivering “client first” service in a professional, fast-paced legal environment.
Major Responsibilities/Activities
· Communicating regularly and clearly with clients, insurance adjusters, and attorneys;
· Creating and maintaining client files
· Managing clients in the opening stages of a personal injury case;
· Maintaining a high caseload through effective time management, multi-tasking, and organization;
· Preparing settlement demands;
· Delivering our promise, “On Your Side, By Your Side” to clients, providers, staff, and attorneys.
Minimum Requirements
Education
: Bachelor's degree preferred. High School diploma required.
Experience
: Legal or medical case management, insurance defense, or related legal background preferred but not required. Experience in customer service is a plus. Demonstrated ability to work with various technology.
Computer skills:
word processing/merged documents, spreadsheets, and database (experience with Salesforce software is a plus).
Other skills
: Bilingual in Spanish/English is a plus. Excellent communication skills (written and oral), demonstrated commitment to customer service, time management, organization, and team player. Ability to function empathetically in a high-stress environment.
Benefits and Compensation
· Compensation is based on experience;
· Medical, dental, vision, and supplemental insurance is available;
· Simple IRA retirement benefit after one year of full-time service;
· Generous paid time off policy with an additional 9 paid holidays per year;
· Excellent work environment
Company Summary
Taylor King Law, headquartered in Arkadelphia, Arkansas, is a team of over 20 attorneys and more than 50 professional staff members who are ready to help. With seven offices throughout Arkansas, we advocate for clients in the areas of car, truck, or motorcycle accidents, slip and fall injuries, nursing home abuse, wrongful death, traumatic brain injuries, defective product injuries, and social security disability claims.
$30k-37k yearly est. 8d ago
Help Desk Specialist - Rogers, AR
Adams Brown 4.0
Support specialist job in Rogers, AR
We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Help Desk Specialists are proficient in server deployment, networking, and firewall management; and have experience with support software and security tools. Help Desk Specialists provide remote support for clients and end-users by communicating with affected parties during problem management, both online and in person.
FLSA Status: Non-exempt
Requirements
Major Duties and Responsibilities
Provides remote desktop, laptop, server, and network problem management and support services to clients and end-users through phone, chat, email, and ticketing systems
Identify, document, and prioritize service requests. Troubleshoot and resolve client technical issues and escalate when needed
Facilitate the restoration of normal service operations while minimizing impact to the end-user
Using the knowledge of software tools to perform day-to-day functions and troubleshooting
Handle remote service tickets on a day-to-day basis
Desired Skills, Abilities, Characteristics, and Education
2+ years IT Help Desk experience, preferably with an MSP
Client service oriented and positive participating team member
Ability to maintain confidentiality of the company and client information
Excellent written and verbal communication skills required
Ability to document and follow established company procedures
Understanding of hardware, software, security tools, and concepts
Experience and knowledge of troubleshooting applications such as Microsoft 365, Adobe Acrobat, etc.
Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
Experience providing support via remote tools
IT Glue experience preferred
WatchGuard/Firewall experience preferred
StorageCraft, Datto backups experience preferred
Ability to work autonomously both swiftly and effectively
Ability to organize and prioritize tasks
Reliable transportation to and from work
Working Conditions
Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours.
AdamsBrown Technology Specialists, LLC. is an Equal Opportunity Employer.
$27k-34k yearly est. 60d+ ago
Onboarding Support Specialist
Mister Sparky 3.9
Support specialist job in Lowell, AR
Replies within 24 hours Benefits:
401(k)
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
The Onboarding Coordinator plays a key role in ensuring a smooth and compliant new hire experience. This entry-level, in-office position exists to make sure all new hire paperwork is completed accurately, received on time, and properly uploaded. This role requires strong attention to detail, consistent follow-up, and clear communication with new hires and internal teams.
Key Responsibilities
Communicate with new hires to ensure all onboarding paperwork is completed accurately and on time
Collect, verify, and upload all required new hire documents
Verify I-9 documentation in compliance with HR and federal requirements
Create and manage new hire accounts across required systems
Track onboarding progress and follow up on missing or incomplete items
Maintain organized and accurate digital employee records
Partner with the onboarding and training team to ensure new hires are fully set up prior to their start date
Required Qualifications
Strong attention to detail and accuracy
Ability to stay focused, organized, and on task in a fast-paced environment
Clear, professional, and timely communication skills
Understanding of or ability to learn I-9 compliance requirements
Dependable and able to manage multiple onboarding timelines at once
Preferred Qualifications
Previous experience in onboarding, HR support, or customer service
Familiarity with document management or HR systems
Schedule & Location
In-office position
Monday-Friday, 8:00 AM - 4:30 PM
Compensation
Hourly pay range: $17-$20 per hour
Benefits
We offer a competitive salary and benefits package, including health, dental, and vision insurance, a 401(k) plan, and paid time off. We are committed to fostering a supportive and collaborative work environment where our employees can thrive.
Ideal CandidateThis role is perfect for someone who is detail-oriented, reliable, and enjoys working behind the scenes to keep processes running smoothly. You should be friendly and approachable, yet focused and task-driven, with a strong sense of responsibility for compliance and follow-through. Compensation: $17.00 - $20.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Join the Mister Sparky Team!
Mister Sparky, what it means to be ELITE!
At Mister Sparky we provide legendary service to our customers to restore the reverence of our trade. We improve the lives of our customers and always do the right thing. We accept nothing but the best! Are you ready to be a part of the best?
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to
Mister Sparky
Corporate.
$17-20 hourly Auto-Apply 5d ago
Support Technician
Daveandbusters
Support specialist job in Rogers, AR
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS:
Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
Assists Guests by repairing and maintaining amusements equipment in a timely manner.
Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
Assists the Guest with all requests and answers questions as needed and makes recommendations.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Responsible for stocking, displaying, and securing merchandise in all storage areas.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists in daily maintenance and organization of tech room and storage areas.
Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
Assists with general store maintenance as directed by management.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
Technical and/or electrical skills preferred, but not required.
Must demonstrate ability to clearly communicate with Guests and other Team Members.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work off an extension ladder.
Work in noisy, fast paced environment with distracting conditions.
Move about facility and stand for long periods of time.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $11 - $16 per hour
Salary Range:
11
-
16
We are an equal opportunity employer and participate in E-Verify in states where required.
$11-16 hourly Auto-Apply 60d+ ago
Happy Hollow Student Support Specialist (Spring Semester Only)
Fayetteville Public Schools 4.3
Support specialist job in Fayetteville, AR
Classified School SupportSpecialist Duration:
January 2026 - May 2026
Purpose:
To provide operational, behavioral, and clerical support that enables the principal to focus additional time on instructional leadership during the transition period.
Key Responsibilities (similar to Para with emphasis on behavior):
Assist with student behavior support and supervision
Provide clerical and office assistance
Support scheduling, data collection, and communication tasks
Assist with schoolwide events and program initiatives (including Outdoor Education program tasks)
Maintain consistent presence during arrival/dismissal, recess, and other high-traffic times
Required Skills:
Strong communication and organizational skills
Positive, student-centered approach
Dependability and ability to multitask
Flexibility when responding to schoolwide needs
Expected Outcomes
By establishing this temporary classified role, the school will be able to:
Maintain the high-quality PLC practices developed this year
Continue upward momentum toward key instructional goals
Support teachers with consistent leadership during a critical transition
Ensure our A rating, culture of professionalism, and schoolwide initiatives continue without disruption
Protect and prioritize instructional time for the principal
Provide a smooth handoff to the permanent Academic Coach in Fall 2026
Pay Range Lane (25 or 26) Based on Education
Salary step 6-10 (Based on experience)
7.5 hours/day
88 Days Remaining
$34k-44k yearly est. 24d ago
N96449 International Student Recruitment and Support Specialist
Northeastern State University 4.0
Support specialist job in Tahlequah, OK
The International Student Specialist and Recruiter is responsible for developing and implementing strategies to attract and enroll international students, enhancing the university's global presence. Collaborate with the Executive Director to develop and execute comprehensive international recruitment plans aligned with the university's enrollment goals.
Engage in domestic and international recruitment efforts by attending education fairs, school visits, and agent meetings. Travel - including evenings or weekends - may be required to promote programs, advise prospective students, and represent the institution abroad.
Provide one-on-one guidance on admission requirements, major selection, visa processes (F-1/I-20), financial documentation, and transition issues.
Serve as liaison between academic departments, student affairs, and external agencies, ensuring coordinated support.
Evaluate foreign transcripts, liaise with department staff, and manage application processes.
Act as Designated School Official (DSO) and ARO, issue I-20 forms, maintain SEVIS records, and ensure federal compliance.
Track and analyze recruitment metrics (leads, applications, enrollment) using CRM and internal systems; produce regular reports.
Organize orientation sessions, cultural and social programming, and academic support to promote student integration and retention.
Develops and monitors appropriate internal control procedures in accordance with SEVP and other federal compliance procedures related to institutions hosting international visitors.
Process prospective international students' admissions from inquiry to application, to acceptance, to arrival to NSU.
Assist matriculating international students with the transition to college and their integration into campus life.
Coordinate and manage international travel for Office of International Programs
Offer direct support to current students, helping them understand course requirements, academic policies, immigration status, and community resources; liaise with faculty and offices to resolve issues.
Perform related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION
Knowledge of current federal immigration regulations.
Knowledge of study abroad and international travel
Skill in the operation of computers and job-related software programs.
Knowledge of regulations regarding international student recruitment.
Current knowledge of all academic programs at NSU campuses
Strong oral and written communication skills, including the ability to work with diverse populations.
Strong organizational skills and attention to detail.
Strong time management skills, including the ability to manage multiple projects and meet deadlines.
Lead recruitment, admissions, and ongoing support for students enrolled in joint-degree programs from China, Vietnam, Japan, and other partner nations - such as those in collaboration with Guangzhou College of Technology & Business (GCTB), Beijing Language and Culture University (BLCU) and similar institutions - ensuring effective outreach, cultural integration, academic advising, and program retention.
Collaborate with office of communications and marketing to create promotional content, presentations, and digital campaigns tailored to international audiences.
Analyze international enrollment trends, competitor strategies, and market data: prepare dashboards and formal reports to inform leadership and recruitment planning.
Establish and maintain relationships with international recruiting agencies, educational counselors and alumni networks to facilitate student referrals.
SUPERVISORY CONTROLS
The supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for accuracy and compliance with established procedures. The supervisor reviews work through conferences, reports, and observation of program activities.
GUIDELINES
Guidelines include Department of Homeland Security regulations, Department of State regulations, and Student and Exchange Visitor Information System procedures. These guidelines require judgment, selection and interpretation in application.
Guidelines include department and university policies and procedures, and laws that are set under the United States Citizenship and Immigration Services (USCIS). These guidelines are clear and specific.
COMPLEXITY/SCOPE OF WORK
The work consists of related administrative duties. Language barriers in dealing with international students, time differences, and complex documentation issues contribute to the complexity of the position.
This position recruits' international students and assist them in applying to and attending classes at NSU. Success in this position results in successful recruitment and enrollment of international students.
CONTACTS
Contacts are typically with potential international students and their families, co-workers, other college personnel, students, faculty, representatives of state and federal agencies, and members of the general public.
Contacts are typically to provide services, to give or exchange information, to influence and interrogate, to justify or resolve problems.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The work is typically performed while sitting at a desk or while intermittently sitting, standing, or stooping. The employee occasionally lifts light objects.
The work is typically performed in an office; some travel, including international travel, is required.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY
This position has direct supervision over assigned personnel.
MINIMUM QUALIFICATIONS
Knowledge and level of competency commonly associated with the completion of a master's degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require two to four years of related experience.
U.S Citizenship or US Permanent Residency is required due to security clearance.
Must be capable of maintaining regular attendance.
Annual salary $41,844.00 with excellent benefits, including generous leave time.
Anticipated hire date: 02/02/2026
Applications will be accepted until: 01/25/2026
NOTE: Posting will close to applicants at 11:59 p.m., CST, on the date above. An application cannot be changed after it has been submitted.
To complete the application process, it is critical to create a profile.
Notice to applicants
It is Northeastern State University's policy that all newly hired employees must provide an original social security card during the hiring process. Failure to provide an original social security card will delay the hiring process and ability to begin employment. Applicants must be currently authorized to work in the United States on a full-time basis.
$41.8k yearly 4d ago
IT Help Desk Support - Level II
K2 Staffing
Support specialist job in Springdale, AR
Our client is a leading IT Solutions Company in the outskirts of Springdale, AR area (Fayetteville, Springdale, Rogers, Bentonville) and they are in need of a Help Desk Support Level II. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST!
Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise, Kaseya, or Ninja.
Having working knowledge of a PSA tool, such as Autotask or Halo is a plus.
Experience working with Microtik routers.
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$32k-52k yearly est. 60d+ ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Support specialist job in Fayetteville, AR
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$52k-70k yearly est. 5d ago
Computer Field Technician
Bc Tech Pro 4.2
Support specialist job in Bentonville, AR
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-4 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
How much does a support specialist earn in Springdale, AR?
The average support specialist in Springdale, AR earns between $22,000 and $52,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.
Average support specialist salary in Springdale, AR
$34,000
What are the biggest employers of Support Specialists in Springdale, AR?
The biggest employers of Support Specialists in Springdale, AR are: