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Technical Support Specialist
Kellymitchell Group 4.5
Support specialist job in Enon, OH
Our client is seeking a Technical SupportSpecialist to join their team! This position is located in Enon, Ohio.
Provide remote technical support for store hardware, software, networks, and applications using cloud and web-based tools
Manage simultaneous connections to multiple store locations and devices, prioritizing incidents by severity and business impact
Monitor network performance and data packet loss across entire store networks or individual devices and implement corrective actions
Identify and resolve issues before they impact store operations
Troubleshoot issues across current and legacy network environments
Direct and support field personnel during installation of new equipment on store networks
Install, configure, and upgrade software on newly deployed devices
Implement software changes for fuel dispensers and fuel tank monitoring systems
Set up and configure DVR equipment, including camera naming conventions and recording settings
Manage multiple incident tickets concurrently, working them in order of emergency priority
Analyze case history to identify recurring issues and recommend improved resolution strategies
Provide clear verbal instructions to onsite personnel when hands-on diagnostics or repairs are required
Communicate critical events and outages to Store Support Team Leads in a timely manner
Coordinate with third-party help desk vendors as needed
Follow and contribute to internal knowledge base documentation and standard operating procedures
Create and update knowledge base articles to support repeatable solutions
Maintain equipment inventories and order replacement parts as required
Participate in required training to stay current with new technologies and troubleshooting procedures
Support special projects and additional duties as assigned
Desired Skills/Experience:
Associate degree in Computer Networking or a related field or equivalent professional experience
Specialized training in network communications, PC architecture, or application support preferred
Prior Help Desk, Service Desk, or Technical Support experience preferred
Experience supporting networked hardware and applications in a distributed or retail environment a plus
Strong understanding of store networks, including hardware, software, routers, wireless communications, and third-party cellular devices
Ability to support both standard and non-standard equipment, including systems not directly connected to the corporate network
Proven ability to manage multiple concurrent issues while prioritizing effectively
Strong analytical and problem-solving skills
Excellent verbal communication skills with the ability to explain technical concepts to non-technical users
Highly organized, detail-oriented, and able to perform well under pressure
Comfortable working in a fast-paced, 24/7 operational environment
Ability to perform repeated bending, standing, and reaching
Ability to occasionally lift up to 40 pounds
Willingness to work a flexible schedule, including second and third shifts, weekends, and holidays
Benefits:
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
The approximate pay range for this position is between $16.00 and $23.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
$16-23 hourly 5d ago
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Desktop and Education Support Specialist
Us Tech Solutions 4.4
Support specialist job in Columbus, OH
The Desktop & Education SupportSpecialist works within a team to provide OTDI supported customers professional computer support services, including resolving software, hardware, and network issues.
Provide technical assistance to customers and other supportspecialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms.
Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction.
Responsible for delivery and setup of new and updated workstations and peripherals, addressing related support issues, and documented inventory management.
Responsible for the deployment of a classroom maintenance plan and for emergency on-site and in-shop repair, video-data projection, audio systems, computer and audio-visual equipment.
Works closely with all levels of interdepartmental faculty, staff, and students to either provide training in the proper use of instructional and computing equipment or identify training needed by OTDI or other service providers.
Installs new technology into the classrooms and performs as needed upgrades in same classrooms.
Performs preventive maintenance in classrooms on a regular basis.
Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. Acts as a team leader for complex projects, assignments and issues associated with the help desk function.
Will serve as desktop support for onsite technical assistance.
May serve as on-call escalation point. May be required to work a flexible schedule, which could include evenings and weekends.
Required Experience:
Two years of experience or knowledge supporting desktop computers running Windows, JAMF, Mac OS or both in a network environment.
Experience with audio/visual equipment used in teaching, meeting, and event spaces.
Ability to work as part of a team and take the initiative to work independently.
Ability to maintain and manage information and documentation in an organized, systematic way.
Professional experience providing customer service.
$39k-50k yearly est. 3d ago
Community Support Specialist Floater
Capabilities, Inc. 3.4
Support specialist job in Dayton, OH
BENEFITS
$20.00 per hour
Additional $2/hr for shift differential when applicable
Medical, Vision & Dental Insurance available after probationary period
401k with employer match (100% up to 6%) after one year of employment
Paid Time Off (PTO) earned quarterly
Paid holidays
Paid training
DESCRIPTION
We provide meaningful day services for our clients to be involved in their community so they can try new things, make choices, and do activities and hobbies they enjoy. Imagine spending your day helping people:
at a sporting event
playing laser tag
visiting local parks
going bowling or swimming
volunteering
eating lunch out
As one of our Direct Support Professional (DSP) Floaters, you offer support, making inclusion and independence possible for our clients to achieve amazing life goals. We are looking for candidates who are comfortable with working a flexible schedule to cover for other staff when they are off.
Typically, the schedule is steady and approximately 7:00 am - 4 pm, Monday - Friday. When covering other areas (Allen, Auglaize, Mercer, Miami, Montgomery, or Shelby county), the hours would be longer due to travel.
REQUIREMENTS
High school diploma/GED or above.
Ability to type 25 words per minute and navigate a company-issued laptop.
A clean driving record and willingness to transport clients in company vehicles.
Ability to pass a background and drug screening (a list of the disqualifying offenses can be provided if needed).
***If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to **********************
$20 hourly 4d ago
Payload Specialist
Battelle Memorial Institute 4.7
Support specialist job in Columbus, OH
Battelle delivers when others can't. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients-whether they are a multi-national corporation, a small start-up or a government agency.
We recognize and appreciate the value and contributions of individuals from a wide range of backgrounds and experiences and welcome all qualified individuals to apply.
**Job Summary**
As a Payload Specialist you will collaborate with solution architects and systems designers to perform live-fire evaluation of energetic solutions to enable effectiveness testing analysis (i.e. penetration, fragmentation, incendiary, etc). The energetics testing will help provide rapid assessment of materials, components, or payloads and inform strategic decision-making processes to help maximize mission effects while meeting safety, interoperability, customization, and affordability requirements.
**Responsibilities**
+ Translate operational requirements into payload and component specifications for energetic materials and solutions.
+ Develop and implement Test Safety Plans (TSPs) and hazard analyses to ensure safe execution of live-fire and laboratory tests.
+ Plan and execute tailored test series including modeling, simulation, benchtop trials, and instrumented arena/chamber tests for payload effectiveness.
+ Operate and utilize advanced diagnostics such as high-speed video, flash X-ray, photon Doppler velocimetry (PDV), and pressure/Time of Arrival (TOA) probes during testing.
+ Support formulation tailoring, pressing, casting, and component/housing interface customization to optimize lethality, impulse, and fragmentation signatures.
+ Participate in small-scale sensitivity and shock-to-detonation transition experiments to assess and improve payload safety and performance.
+ Support integration of computational modeling and scale-up processes to close the loop between chemistry, processing, and measured performance.
+ Document and report test results, post-test analysis, and recommendations for operational tailoring and further development.
**Key Qualifications**
+ Associate's degree in a related field with 7+ years of experience, or an equivalent combination of education and experience.
+ Demonstrated ability to solve complex problems and work as a part of team.
+ Exhibits technical knowledge and troubleshooting skills to complete complex assignments.
+ Ability to generate and follow procedures of significant complexity.
+ Demonstrates knowledge and understanding behind applications by creatively troubleshooting and correctly interpreting results.
**Nice to Have**
+ Experience with model-based systems engineering (MBSE) methodologies.
+ Experience with DoD Architecture Framework (DoDAF) and/or Unified Architectural Framework (UAF).
+ Experience supporting DoD programs.
+ Active Top-Secret Clearance.
**Benefits: Live an Extraordinary Life**
We care about your well-being, not just on the job. Battelle offers comprehensive and competitive benefits to help you live your best life.
+ **Balance life through a compressed work schedule** : Most of our team follows a flexible, compressed work schedule that allows for every other Friday off-giving you a dedicated day to accomplish things in your personal life without using vacation time.
+ **Enjoy enhanced work flexibility, including a hybrid arrangement:** You have options for where and when you work. Our Together with Flexibility model allows you to work 60% in-office and 40% remote, with Monday and Tuesday as common in-office days, dependent on team and position needs.
+ **Take time to recharge** : You get paid time off to support work-life balance and keep motivated.
+ **Prioritize wellness** : Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits.
+ **Better together** : Coverage for partners, gender-affirming care and health support, and family formation support.
+ **Build your financial future** : Build financial stability with an industry-leading 401(k) retirement savings plan. For most employees, we put in 5 percent whether you contribute or not, and match your contributions on top of that.
+ **Advance your education** : Tuition assistance is available to pursue higher education.
**A Work Environment Where You Succeed**
For brilliant minds in science, technology, engineering and business operations, Battelle is the place to do the greatest good by solving humanity's most pressing challenges and creating a safer, healthier and more secure world.
You will have the opportunity to thrive in a culture that inspires you to:
+ Apply your talent to challenging and meaningful projects
+ Receive select funding to pursue ideas in scientific and technological discovery
+ Partner with world-class experts in a collaborative environment
+ Nurture and develop the next generation of scientific leaders
+ Give back to and improve our communities
**Vaccinations & Safety Protocols**
_Battelle may require employees, based on job duties, work location, and/or its clients' requirements to follow certain safety protocols and to be vaccinated against a variety of viruses, bacteria, and diseases as a condition of employment and continued employment and to provide documentation that they are fully vaccinated. If applicable, Battelle will provide reasonable accommodations based on a qualified disability or medical condition through the Americans with Disabilities Act or the Rehabilitation Act or for a sincerely held religious belief under Title VII of the Civil Rights Act of 1964 (and related state laws)._
_Battelle is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle._
The above statements are intended to describe the nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, activities and skills required of staff members. **No statement herein is intended to imply any authorities to commit Battelle unless special written permission is granted by Battelle's Legal Department.**
For more information about our other openings, please visit ************************
$82k-103k yearly est. 8d ago
Maximo Asset Management Specialist
Insight Global
Support specialist job in Brookville, OH
MUST HAVE:
2-3 years of IBM Maximo system (they are on 9.2, could be 7.6) - need to understand fundamentals of it
Come from manufacturing/warehouse where they have utilized Maximo for maintenance/PM plans and asset management
Need to come in and take ownership, lead the Maximo expansion project efforts
Bachelor's degree is a plus
Day to day:
We are seeking an experienced IBM Maximo Asset Management Expert with an in-depth knowledge of maintenance processes to join our team. In this role, you will leverage your expertise in Maximo to help organizations optimize asset management, improve maintenance strategies, and ensure operational efficiency. The ideal candidate will have a strong background in asset management, preventive and corrective maintenance, and technical solutions.
$54k-91k yearly est. 5d ago
Coatings and Restoration Specialist
Polyglass USA, Inc./Mapei Group
Support specialist job in Columbus, OH
Polyglass USA, Inc
., a premier roofing materials manufacturer, has an opening for a Coatings and Restoration Specialist located in the Midwest. This role is primarily responsible for providing a defined territory sales and field technical support, product knowledge/training, and project support to consultants, architects, engineers, contractors, and distributors with the goal of educating/training customers and achieving a target revenue goal for that territory and driving repeat business.
What You Get to Do:
Attain/exceed territory revenue goals by providing sales support to customers in a defined territory
Sales support responsibilities include but are not limited to providing job leads to contractors, processing substitution requests, developing contacts/repeat customers in the contractor, architectural, consultant, engineering, and distribution community within the defined territory
Develop sales strategy and execute for the defined territory, including developing the appropriate product and customer mix to attain the defined revenue
Support the Technical Services Manager with waterproofing and air and vapor barrier installation and design needs
Represent the entire BES portfolio by seeking out both waterproofing and roofing opportunities, and work with the roofing group to develop and communicate leads
Design and develop technical content upon request, including but not limited to guide specifications, installation instructions, CAD drawings/system details, etc.)
Provides project support to contractors, specifiers, consultants, architects, and building owners on the job site, in person or via conference calls, to ensure successful project completions
Provide voice of customer from the field to product management and R&D for new product development projects
Support the BES training initiatives for both internal and external parties upon request
Manage relationships and promote Polyglass image/goals within requested industry associations (for example, IIBEC, CSI, SWRI, etc.)
What You Bring:
7+ years of related industry experience in a technical and or sales role
Ability to travel up to 30%
Join the Polyglass family today. ************************
$35k-68k yearly est. 4d ago
Technical/Help Desk Support
Collabera 4.5
Support specialist job in Mason, OH
Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings.
Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job Description
Job Title: Technical Support Representative
Location: Mason, OH
Duration: 6+ months
Pay Rate: $15.00/ hour
GENERAL FUNCTION:
Responsible for providing technical support in a timely, consistent, and courteous manner to all Resolution Center customers in the operation of their computer systems for approved applications. Provide assistance in resolving most problems of hardware and supported applications, and explaining these resolutions in a clear, concise manner.
MAJOR DUTIES AND RESPONSIBILITIES:
•
Responsible for providing technical support in a timely, consistent and courteous manner to all Support Center customers in the operation of supported systems for approved applications.
•
Responsible for diagnosing/resolving problems through both questioning techniques and through the use of remote diagnostics.
”
•
Assists by giving correct resolutions in a clear, concise and courteous manner.
•
Interprets error messages from system software or application programs; initiates required actions.
•
Places necessary service calls and follows through to completion with both service contractor and Support Center Customer.
•
Escalation of unresolved calls to second level support (both internal and external) and follows through to completion.
•
Quality Assurance: Assist with proofing documentation/procedures relating to supported systems.
•
Software Updates: Responsible for coordinating the installation of new software releases from the Beta Test phase through implementation.
ADMINISTRATIVE RESPONSIBILITES:
•
Development of procedures for Support Center
•
Record all communication relating to associates: questions/problems into call tracking.
•
Proofing and testing of procedures prior to implementation.
•
Assist in training users in the operation of the supported systems
•
Flexibility to work varied schedules, including evenings and weekends as scheduled.
Qualifications
SKILLS & QUALIFICATIONS:
•
Excellent written & oral communication skills
•
Problem resolution - Able to troubleshot computer software/hardware issues over the phone
•
Superior organizational skills with a strong attention to detail
•
Pleasant phone manners
•
Computer hardware and software knowledge
•
Strong Customer Service orientation.
EXPERIENCE:
•
Point of Sale environment/retail experience preferred
•
Direct involvement with customer service experience
•
Computer systems experience.
Additional Information
Additional Information:
Training Schedule: 9AM-5:30PM
The initial classroom training hours are 9:00am-5:30pm and this is the shift during training process as well (approx. 1-2 wks).
After that, range of shifts based on business needs. That could range from 9-5:30 up to and including 3pm-midnight.
Most likely not work the same scheduled hrs. each day.
Schedules are posted in advance, so if there are any scheduling restrictions, please let is know ahead of time before we schedule you for in person interview.
WEEKEND HOURS: Associate will be placed in a weekend rotation that could potentially include both Saturday and Sunday on a rotating basis. The opportunity to work both Saturday and Sunday consistently is available if preferred. HOURS OF OPERATION: Monday - Friday, 8am-Midnight Saturday: 9am-10pm Sunday: 10am-10pm
$62k-86k yearly est. 2d ago
Production Support Laborer
MPW 4.5
Support specialist job in East Liberty, OH
Job Description
THIS IS FOR 1ST SHIFT AND 2ND SHIFT
JOB FUNCTION:
The purpose of this position is to support the production line to ensure workflow continues and avoids any line down time.
ESSENTIAL FUNCTIONS:
1. Transporting part to and from production line.
2. Stack & unstack materials.
3. Loading/unloading trucks.
4. General housekeeping of work area.
5. Performs other duties as directed.
ADDITIONAL RESPONSIBILITIES:
1. Responding to radio calls.
2. Managing inventory levels of fixtures.
3. Working as a team player to ensure customer satisfaction
4. Follow OSHA guidelines and MPW safety standards
5. Ability to follow directions as provided by supervisor.
6. Reports any and all issues to the supervisor immediately
7. Demonstrates a considerate, friendly, and constructive attitude toward fellow employees and the customer (HONDA).
QUALIFICATIONS:
1. High School Diploma or equivalent, preferred.
2. Some High School education acceptable.
3. Able to work safely and efficiently.
4. Forklift, Receiving, and Computer knowledge a plus but not required.
5. Understanding of mechanical concepts and applications.
6. Experience working in a manufacturing environment preferred.
7. Professional oral and written interpersonal communications.
PHYSICAL REQUIREMENTS:
1. Ability to move up to 50 Lbs., with or without accommodation.
2. Ability to maintain a consistent workload that involves physical manual labor.
3. Ability to maintain alertness and fitness for duty.
4. Ability to position oneself for work conducted in and around confined spaces.
5. Ability to wear respirators in environments that may expose you to chemicals, fumes, etc.
6. Ability to maintain workloads that may include travel to a variety of states for days or weeks, and daily timeframes that could exceed the typical 8-hour shift.
7. Ability to stand for prolonged periods.
8. Ability to climb stairs.
$95k-157k yearly est. 10d ago
Onsite IT Technical Support Specialist
SPX Technologies 4.2
Support specialist job in Mason, OH
Building the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
As part of Engineered Air Movement, Cincinnati Fan is a leading manufacturer of industrial fans and blowers for OEMs and industrial applications With its high attention to detail for products that are durable, energy efficient, and unparalleled in performance, companies rely on Cincinnati Fan to provide comfort and mission critical and industrial cooling solutions.
How you will make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. As the IT Technical SupportSpecialist, you will be responsible for delivering comprehensive IT services to end users, ensuring efficient resolution of incidents and service requests, and providing exceptional customer service. You will be hands on with technology, supporting customers in person and virtually. Having the ability to solve technical problems with minimal assistance, you will play a vital role in ensuring the smooth operation of SPX's IT systems for our Engineered Air Movement Mason, Ohio location. The successful Technical SupportSpecialist possesses strong technical background within IT and expertise in the support of end user hardware, software, and peripherals. The position will be onsite, 5 days a week.
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
Incident Management and Service Fulfillment:
Manage life cycle (ticket generation to closure) of assigned incidents and service requests, including assessing impact and urgency, assigning to proper group, and ensuring timely resolution and minimal downtime. Primary support to Engineered Air Movement factory with additional assignments as needed for other SPX divisions.
Document and maintain accurate records of incidents, service requests, and solutions within the ticketing system.
Escalate incidents to appropriate IT resources in accordance with established procedures.
Provide frontline technical support to end users, both remotely and in-person, by diagnosing and resolving hardware, software, and network related issues.
Support ancillary systems such as desk phones, key fob system, and surveillance cameras.
Onsite support for factory floor equipment including but not limited to laser cutter communications, label printers, and dog tag machines.
Provision and maintain factory tablets to users in accordance with IT policy and procedures.
Track and manage IT assets in accordance with IT procedures.
Identify, research, and assist in implementation of new technologies.
Technical Support:
Provide frontline technical support to end users, both remotely and in-person, by diagnosing and resolving hardware, software, and network related issues.
Support ancillary systems such as desk phones, key fob system, and surveillance cameras.
Onsite support for factory floor equipment including but not limited to laser cutter communications, label printers, and dog tag machines.
Provision and maintain factory tablets to users in accordance with IT policy and procedures.
Track and manage IT assets in accordance with IT procedures.
Identify, research, and assist in implementation of new technologies.
Customer Support:
Deliver excellent customer service, building rapport with end users.
Provide clear and concise instructions and explanations.
Communicate and collaborate with internal teams and vendors to escalate and resolve complex technical issues.
Support sales reps and internal users with site specific applications and scenarios.
Continuous Improvement:
Contribute to the continuous improvement of IT infrastructure and processes by providing feedback and recommending solutions.
Assist in the development and/or implementation of IT policies, procedures, and best practices.
Stay up to date with emerging technologies and industry trends, actively seeking opportunities for development and knowledge enhancement.
Participate in other projects as assigned that relate to the overall goals of the department and organization.
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
Required Experience
At least 2 years of IT technical support experience in a corporate environment
Preferred Experience, Knowledge, Skills, and Abilities
4 years of IT technical support experience in a corporate environment preferred
Proven experience in providing technical support to end users
Strong knowledge of hardware, software, peripherals, copiers, printers, scanners, and mobile devices
Proficiency troubleshooting and resolving technical problems
Prior experience supporting corporate executives
Familiarity with networking concepts, protocols, and configurations
Experience with Desktop, LAN, and telecommunications devices
Knowledge of ITIL (IT Infrastructure Library) principles and practices
Excellent customer service and verbal and written communication skills, with the ability to effectively explain technical concepts to non-technical users
Detail oriented with strong analytical and problem solving skills
Self-directed, exhibiting strong initiative, and the ability to prioritize and execute multiple priorities in a fast paced and changing environment.
Support onsite production day shift and office schedules working hours.
Flexible to provide on-call support, outside of normal working hours, as needed.
Education & Certifications
Associate degree in Information Technology, Computer Science, business, or another related field preferred
Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA)
Travel & Working Environment
Onsite
Travel negligible
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
Competitive health insurance plans and 401(k) match, with benefits starting day one
Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
$38k-65k yearly est. 14d ago
Inperson Interview for Help Desk Support in Columbus Ohio
360 It Professionals 3.6
Support specialist job in Columbus, OH
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
Title/ Designation - Help Desk Analyst 1/HDA1 (Pos. - 1)
Duration of Contract 1 Months + Extendable
Interview Type In Person Only
Location: Columbus, Ohio, 43223,
Qualifications
· Understanding of Desktop Support and Software Licensing Services.
· Uses creativity and innovation to automate and streamline processes and procedures.
· Understands customer support, likes to work with people and can ensure that the customer is satisfied.
· Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause.
· Working knowledge of Excel spreadsheets.
· Strong communication/leadership skills.
· Strong influence, collaboration and negotiation experience.
· Ability to collaborate with supporting resources across business and/or functional lines.
· Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
· Act as the escalation point for high priority support issues.
· Ability to interpret end user license agreements.
· Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
· Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests).
· Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
· Must be knowledgeable in the English language/speak clearly and understandably use the English language.
Additional Information
Thanks and Regards,
Amrita Sharma
408 766 0000 EXT. 426
amrita.s@)360itpro.com
$37k-63k yearly est. 60d+ ago
Help Desk Support
Mindlance 4.6
Support specialist job in Groveport, OH
Job Responsibilities: Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers. Installs hardware and software on workstations. Sets up and maintains network and telecommunications systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing system, when necessary. Re-images computers, perform data migrations and restorations, and conducts remote problem solving when required.
SKILL SET
Possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
Excellent customer service skills to work effectively with clients and vendors. Excellent documentation skills. Practical problem solving skills and solid trouble shooting skillset. Possess excellent organizational skills. Possess excellent oral communication skills.
Ability to work well with other people in a team oriented environment. Ability to install/deploy Windows / Apple based computers.
Must be self-motivated and work with minimal supervision. Must be able to set priorities and be flexible in a fast paced environment. Ability to train end users.
Additional Information
To discuss on this opportunity feel free to reach
Raghu Varun
Call on
************
or email your resume to
************************
$33k-54k yearly est. Easy Apply 2d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Support specialist job in Dayton, OH
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$60k-82k yearly est. 23d ago
Aggregate Application Specialist
Columbus Equipment Co Careers 4.0
Support specialist job in Columbus, OH
In 1952, Columbus Equipment Company was founded by Bill Early, who was known around the world as a legend - a true innovator in the heavy equipment industry. Recognized today as Ohio's Dependable Dealer, the company's commitment to employees and unmatched reputation for product support excellence extends across the State of Ohio, as well as the Midwest region.
Remaining a family owned business, Columbus Equipment has expanded into ten locations and continues to be committed to being the best-the best equipment, the best product support, the best customer service, and the best overall experience when it comes to purchasing heavy equipment.
We realize that our employees are our most important resource, and that our customers are our most important asset. At Columbus Equipment Company, our customers are our first priority, and we are looking to add team members that will help us build partnerships that will foster success.
Whether you're looking to embark upon a new career or bring a wealth of experience to the table. Columbus Equipment Company is offering attractive benefit packages and compelling career tracks to those in search of a position within our company including, but not limited to:
Health dental and vision insurance
401K
Vacation and PTO
STD, Life, and Disability Insurance
Paid Holidays
Tailored Training
Tuition Assistance/Reimbursement
Succession Pathway
Key Responsibilities:
• Maintain expert application and product knowledge
• Travel to customer sites for bid proposal discussions and presentations
• Perform field measuring duties and gather survey data to develop proposals
• Listen, understand, and convey customer requirements to ensure accurate proposal development
• Develop conceptual drawings and scopes of work for contractor bid purposes
• Develop internal cost estimates and bid proposals for external customers
• Form and maintain relationships with vendors and customers to drive business growth
• Maintain a safe work environment and follow company policies and procedures
Requirements:
• Bachelor's degree in Mining, Mechanical, or Civil Engineering
• Two to three years of related experience in aggregate applications preferred
• Ability to use CAD software, process simulation software, and Microsoft Office applications
• Physically able to perform essential functions of the job, with or without reasonable accommodation
• Pass a pre-employment drug screen and background check
Work Environment:
Work takes place in a climate-controlled office, a company-owned service shop, or a crushing site.
May be exposed to hot or cold temperatures
Personal protective equipment required on the crushing site
$70k-107k yearly est. 60d+ ago
Support and Monitoring Services Specialist
Dasstateoh
Support specialist job in Columbus, OH
Support and Monitoring Services Specialist (260000EJ) Organization: Education and WorkforceAgency Contact Name and Information: morgan. webb@education. ohio. gov Unposting Date: Feb 8, 2026, 11:59:00 PMWork Location: Ohio Department of Education 25 South Front Street Columbus 43215-4104Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $34.
28 - $50.
65Schedule: Full-time Work Hours: M-F, 8:00 AM - 5:00 PMClassified Indicator: UnclassifiedUnion: OCSEA Primary Job Skill: EducationTechnical Skills: Education, Training, Educational support Professional Skills: Coaching, Critical Thinking, Goal Setting, Verbal Communication, Observation Agency OverviewThe Ohio Department of Education and Workforce is a diverse team of passionate, education-focused professionals responsible for overseeing and enhancing the quality of education for each of Ohio's 1.
7 million students.
The Department provides the resources and supports essential to raising student achievement and accelerating learning opportunities, advancing the connectivity between K-12 and postsecondary learning, creating programs to support and expand workforce experiences, and ensuring students have the necessary supports to be ready each day to learn.
As the governing body responsible for overseeing and enhancing the quality of education within the State of Ohio, the Department of Education and Workforce is dedicated to promoting educational excellence and ensuring equal access to learning opportunities for all students.
The Department is committed to collaborating with schools, districts, educators, students, families, businesses, nonprofits and all stakeholders to achieve our educational goals.
Job DescriptionServes as an unclassified employee pursuant to Section 3301.
13 R.
C.
and performs the following duties:As a member of the Support and Monitoring Team, analyzes, reviews and provides technical assistance regarding special education data and indicators:Develops and refines processes for monitoring compliance, performance, and disproportionality indicators;Develops and refines indicator monitoring documents, including but not limited to, internal and external monitoring manuals, record review tools, communication guides, and clearance letters;Collaborates with the Data Team to determine required actions and federal requirements for flagged districts and establishes deadlines for district notifications;Develops and reviews Self-Review Summary Reports (SRSRs) and Improvement Plan documents;Prepares and disseminates communications to districts as a result of initial notices, record reviews, data appeals, review decisions;Assists in the development, quality checks, and maintenance of the Monitoring and Tracking System;Reviews indicator data and results;Provides technical assistance and support to stakeholders and districts for accessing and use of the Monitoring and Tracking System;Provides cross agency consultation with offices in the Department to ensure consistency of processes (Early Learning and School Readiness, Assessment, Integrated Student Supports, etc.
) Consults with sections within the Office for Exceptional Children (e.
g.
, Resource Management, Urban, Data, etc.
) to ensure consistency of processes;Consults with members of the Supports and Monitoring section regarding compliance/monitoring reviews;Reviews indicator records and prepares reports regarding Indicators 9 and 10 (Disproportionality in the identification for Special Education);Serves as a standing team member with the Indicator 8 Parent Involvement survey team Services as a standing team member with the Indicator 14 Ohio Longitudinal Transition Survey (OLTS);Assists in data collection and data reporting in order to meet federal reporting timelines;Prepares federal, state and local reports; Builds capacity within the state system of supports by:Designing and delivering professional development and technical assistance;Assisting in the design and management of projects related to improving progress for all students.
Performing other duties as assigned.
Unusual Working Conditions: Requires travel throughout State of Ohio & may require overnight stay.
(Must be willing & able to secure a valid Driver's License OR supply your own transportation).
Qualifications6 years' experience in the following areas: Teaching and/or administrative experience in special education instruction and procedures as required by the Individuals with Disabilities Education Act (IDEA).
Implementing school improvement processes (e.
g.
, analyzing data, project management, improvement planning, progress monitoring).
Supplemental InformationMay require travel throughout State of Ohio & may require overnight stay.
(Must be willing & able to secure a valid driver's license OR supply your own transportation).
The final candidate selected for this position will be required to undergo a criminal background check as well as other investigative reviews.
Criminal convictions do not necessarily preclude an applicant from consideration for a position, unless restricted under state or federal law or federal restrictions.
An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.
The final applicant for this position will be required to submit urinalysis to test for illegal drug use prior to an appointment.
The State will decline to extend a final offer of employment to any applicant with a verified positive test result.
Also, an applicant with a positive test result will not be considered for any position with the State of Ohio for a period of one year.
The Ohio Department of Education and Workforce is an Equal Opportunity/Affirmative Action Employer that values diversity and seeks talented individuals from diverse backgrounds.
Candidates are considered for employment without regard to race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status or any other legally protected class.
Questions or concerns about this should be directed to the Office of Human Resources (human.
resources@education.
ohio.
gov).
$34 hourly Auto-Apply 6h ago
Technology Support Specialist
Bowling Green State University 3.9
Support specialist job in Maineville, OH
Provides campus-wide technology support with client satisfaction and excellent customer service as the ultimate goal. Technology support involves a variety of computers, systems, software, classroom technology, and peripherals in a variety of environments (offices, classrooms, labs). This position interacts with a broad population of clients (faculty, staff, students, alumni, retirees, and more) over the phone, via chat, remote support software, and/or on site (in-person). As the primary representative for Information Technology Services (ITS) to the campus community, this position is responsible for collaborating with ITS departmental staff and other faculty and staff on campus to develop solutions for client issues.
* Performs hardware and software installations, diagnostics, repair, maintenance, data recovery, data transfer, and upgrades on Windows and Macintosh computers deployed across campus and some off-campus locations; also provides support for mobile devices that connect to Office 365 email, as well as printer connection support. Provides client-level network configuration and troubleshooting for both Windows and Macintosh computers, and escalates network, application, or server issues to the appropriate teams as necessary.
* Prioritizes and responds to issues reported to ITS or as necessary as delegated by a supervisor. Also maintains a record of service calls, completed services, communications with clients, asset information, and escalation of issues in a centralized ticketing system.
* Provides client consultation, project management, and technical support for specific University projects which utilize information technology.
* Maintains an accurate and up-to-date physical asset inventory utilizing the department's centralized asset management systems.
* Maintains security practices and procedures for the protection, security, and privacy of all computer systems deployed on campus. Performs diagnostics and repair of computer systems that have become infected with viruses and other malicious software. Escalates security issues to the security team as necessary.
* Creates and revises self-help documentation for use by clients. Provides one on one instruction for faculty, staff, students and other BGSU community members as needed. Coordinates student employees in day to day technical support for BGSU and provides ongoing training to student employees in dealing with technology support issues.
* Other duties as assigned
The following Degree is required:
* Associate's Degree. Degree must be conferred at time of start date
The following Degree is preferred:
* Bachelor's Degree
The following Experience is required:
* 2 years of experience in any of the following areas:
* Hardware support and maintenance
* Software and operating system support and maintenance
* Software application deployment
* Enterprise systems support and maintenance
* Computer networking support experience
* 2 years of experience as a GA or student employee is equal to 1 year of professional experience
The following Experience is preferred:
* Higher education experience
* TeamDynamix experience
The following licenses, certifications, or registrations is required:
* Must have and maintain a valid driver's license and comply with the university's vehicle use policy.
Knowledge, Skills, and Abilities:
* Excellent customer service skills while supporting a broad population of clients.
* Strong verbal and written communication skills.
* Strong critical thinking skills.
* Competency in the support of operating systems (MacOS and Windows).
* Competency in the support of application software (MacOS and Windows).
* Competency in the support of computer hardware (MacOS and Windows).
* Competency in computer networking configuration and troubleshooting.
* Knowledge of Office 365, SCCM, and JAMF desirable.
* Knowledge of mobile operating systems (Android, iOS) desirable.
* Knowledge of Active Directory and enterprise identity management (Okta) desirable
Work Schedule: This is a full-time position located in Bowling Green, Ohio, which offers the option for a flexible/hybrid work schedule (remote/on-campus). This position's regular working hours are 10:00 AM - 7:00 PM EST.
Application Deadline
The search committee will review applications until the position is filled; however, for best consideration, applications should be provided by January 5, 2026.
Required Uploads: Cover Letter & Resume
Essential Requirement: Work Authorization
BGSU does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.
$30k-40k yearly est. 44d ago
Payload Specialist
Battelle Memorial Institute 4.7
Support specialist job in Dayton, OH
Battelle delivers when others can't. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients-whether they are a multi-national corporation, a small start-up or a government agency.
We recognize and appreciate the value and contributions of individuals from a wide range of backgrounds and experiences and welcome all qualified individuals to apply.
**Job Summary**
As a Payload Specialist you will collaborate with solution architects and systems designers to perform live-fire evaluation of energetic solutions to enable effectiveness testing analysis (i.e. penetration, fragmentation, incendiary, etc). The energetics testing will help provide rapid assessment of materials, components, or payloads and inform strategic decision-making processes to help maximize mission effects while meeting safety, interoperability, customization, and affordability requirements.
**Responsibilities**
+ Translate operational requirements into payload and component specifications for energetic materials and solutions.
+ Develop and implement Test Safety Plans (TSPs) and hazard analyses to ensure safe execution of live-fire and laboratory tests.
+ Plan and execute tailored test series including modeling, simulation, benchtop trials, and instrumented arena/chamber tests for payload effectiveness.
+ Operate and utilize advanced diagnostics such as high-speed video, flash X-ray, photon Doppler velocimetry (PDV), and pressure/Time of Arrival (TOA) probes during testing.
+ Support formulation tailoring, pressing, casting, and component/housing interface customization to optimize lethality, impulse, and fragmentation signatures.
+ Participate in small-scale sensitivity and shock-to-detonation transition experiments to assess and improve payload safety and performance.
+ Support integration of computational modeling and scale-up processes to close the loop between chemistry, processing, and measured performance.
+ Document and report test results, post-test analysis, and recommendations for operational tailoring and further development.
**Key Qualifications**
+ Associate's degree in a related field with 7+ years of experience, or an equivalent combination of education and experience.
+ Demonstrated ability to solve complex problems and work as a part of team.
+ Exhibits technical knowledge and troubleshooting skills to complete complex assignments.
+ Ability to generate and follow procedures of significant complexity.
+ Demonstrates knowledge and understanding behind applications by creatively troubleshooting and correctly interpreting results.
**Nice to Have**
+ Experience with model-based systems engineering (MBSE) methodologies.
+ Experience with DoD Architecture Framework (DoDAF) and/or Unified Architectural Framework (UAF).
+ Experience supporting DoD programs.
+ Active Top-Secret Clearance.
**Benefits: Live an Extraordinary Life**
We care about your well-being, not just on the job. Battelle offers comprehensive and competitive benefits to help you live your best life.
+ **Balance life through a compressed work schedule** : Most of our team follows a flexible, compressed work schedule that allows for every other Friday off-giving you a dedicated day to accomplish things in your personal life without using vacation time.
+ **Enjoy enhanced work flexibility, including a hybrid arrangement:** You have options for where and when you work. Our Together with Flexibility model allows you to work 60% in-office and 40% remote, with Monday and Tuesday as common in-office days, dependent on team and position needs.
+ **Take time to recharge** : You get paid time off to support work-life balance and keep motivated.
+ **Prioritize wellness** : Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits.
+ **Better together** : Coverage for partners, gender-affirming care and health support, and family formation support.
+ **Build your financial future** : Build financial stability with an industry-leading 401(k) retirement savings plan. For most employees, we put in 5 percent whether you contribute or not, and match your contributions on top of that.
+ **Advance your education** : Tuition assistance is available to pursue higher education.
**A Work Environment Where You Succeed**
For brilliant minds in science, technology, engineering and business operations, Battelle is the place to do the greatest good by solving humanity's most pressing challenges and creating a safer, healthier and more secure world.
You will have the opportunity to thrive in a culture that inspires you to:
+ Apply your talent to challenging and meaningful projects
+ Receive select funding to pursue ideas in scientific and technological discovery
+ Partner with world-class experts in a collaborative environment
+ Nurture and develop the next generation of scientific leaders
+ Give back to and improve our communities
**Vaccinations & Safety Protocols**
_Battelle may require employees, based on job duties, work location, and/or its clients' requirements to follow certain safety protocols and to be vaccinated against a variety of viruses, bacteria, and diseases as a condition of employment and continued employment and to provide documentation that they are fully vaccinated. If applicable, Battelle will provide reasonable accommodations based on a qualified disability or medical condition through the Americans with Disabilities Act or the Rehabilitation Act or for a sincerely held religious belief under Title VII of the Civil Rights Act of 1964 (and related state laws)._
_Battelle is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle._
The above statements are intended to describe the nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, activities and skills required of staff members. **No statement herein is intended to imply any authorities to commit Battelle unless special written permission is granted by Battelle's Legal Department.**
For more information about our other openings, please visit ************************
$82k-103k yearly est. 8d ago
Technical/Help Desk Support
Collabera 4.5
Support specialist job in Mason, OH
Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings.
Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job Description
Job Title: Technical Support Representative
Location: Mason, OH
Duration: 6+ months
Pay Rate: $15.00/ hour
GENERAL FUNCTION:
Responsible for providing technical support in a timely, consistent, and courteous manner to all Resolution Center customers in the operation of their computer systems for approved applications. Provide assistance in resolving most problems of hardware and supported applications, and explaining these resolutions in a clear, concise manner.
MAJOR DUTIES AND RESPONSIBILITIES:
• Responsible for providing technical support in a timely, consistent and courteous manner to all Support Center customers in the operation of supported systems for approved applications.
• Responsible for diagnosing/resolving problems through both questioning techniques and through the use of remote diagnostics.”
• Assists by giving correct resolutions in a clear, concise and courteous manner.
• Interprets error messages from system software or application programs; initiates required actions.
• Places necessary service calls and follows through to completion with both service contractor and Support Center Customer.
• Escalation of unresolved calls to second level support (both internal and external) and follows through to completion.
• Quality Assurance: Assist with proofing documentation/procedures relating to supported systems.
• Software Updates: Responsible for coordinating the installation of new software releases from the Beta Test phase through implementation.
ADMINISTRATIVE RESPONSIBILITES:
• Development of procedures for Support Center
• Record all communication relating to associates: questions/problems into call tracking.
• Proofing and testing of procedures prior to implementation.
• Assist in training users in the operation of the supported systems
• Flexibility to work varied schedules, including evenings and weekends as scheduled.
Qualifications
SKILLS & QUALIFICATIONS:
• Excellent written & oral communication skills
• Problem resolution - Able to troubleshot computer software/hardware issues over the phone
• Superior organizational skills with a strong attention to detail
• Pleasant phone manners
• Computer hardware and software knowledge
• Strong Customer Service orientation.
EXPERIENCE:
• Point of Sale environment/retail experience preferred
• Direct involvement with customer service experience
• Computer systems experience.
Additional Information
Additional Information:
Training Schedule: 9AM-5:30PM
The initial classroom training hours are 9:00am-5:30pm and this is the shift during training process as well (approx. 1-2 wks).
After that, range of shifts based on business needs. That could range from 9-5:30 up to and including 3pm-midnight.
Most likely not work the same scheduled hrs. each day.
Schedules are posted in advance, so if there are any scheduling restrictions, please let is know ahead of time before we schedule you for in person interview.
WEEKEND HOURS: Associate will be placed in a weekend rotation that could potentially include both Saturday and Sunday on a rotating basis. The opportunity to work both Saturday and Sunday consistently is available if preferred. HOURS OF OPERATION: Monday - Friday, 8am-Midnight Saturday: 9am-10pm Sunday: 10am-10pm
$62k-86k yearly est. 60d+ ago
Help Desk Support
Mindlance 4.6
Support specialist job in Groveport, OH
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************
Job Description
Job Responsibilities:
Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers. Installs hardware and software on workstations. Sets up and maintains network and telecommunications systems.
Troubleshoots LAN, server and connectivity issues. Utilizes ticketing system, when necessary. Re-images computers, perform data migrations and restorations, and conducts remote problem solving when required.
SKILL SET
Possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
Excellent customer service skills to work effectively with clients and vendors. Excellent documentation skills. Practical problem solving skills and solid trouble shooting skillset. Possess excellent organizational skills. Possess excellent oral communication skills.
Ability to work well with other people in a team oriented environment. Ability to install/deploy Windows / Apple based computers.
Must be self-motivated and work with minimal supervision. Must be able to set priorities and be flexible in a fast paced environment. Ability to train end users.
Additional Information
To discuss on this opportunity feel free to reach Raghu Varun
Call on ************ or email your resume to ************************
$33k-54k yearly est. Easy Apply 60d+ ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Support specialist job in Columbus, OH
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$60k-82k yearly est. 23d ago
Aggregate Application Specialist
Columbus Equipment Company 4.0
Support specialist job in Columbus, OH
Job Description
In 1952, Columbus Equipment Company was founded by Bill Early, who was known around the world as a legend - a true innovator in the heavy equipment industry. Recognized today as Ohio's Dependable Dealer, the company's commitment to employees and unmatched reputation for product support excellence extends across the State of Ohio, as well as the Midwest region.
Remaining a family owned business, Columbus Equipment has expanded into ten locations and continues to be committed to being the best-the best equipment, the best product support, the best customer service, and the best overall experience when it comes to purchasing heavy equipment.
We realize that our employees are our most important resource, and that our customers are our most important asset. At Columbus Equipment Company, our customers are our first priority, and we are looking to add team members that will help us build partnerships that will foster success.
Whether you're looking to embark upon a new career or bring a wealth of experience to the table. Columbus Equipment Company is offering attractive benefit packages and compelling career tracks to those in search of a position within our company including, but not limited to:
Health dental and vision insurance
401K
Vacation and PTO
STD, Life, and Disability Insurance
Paid Holidays
Tailored Training
Tuition Assistance/Reimbursement
Succession Pathway
Key Responsibilities:
• Maintain expert application and product knowledge
• Travel to customer sites for bid proposal discussions and presentations
• Perform field measuring duties and gather survey data to develop proposals
• Listen, understand, and convey customer requirements to ensure accurate proposal development
• Develop conceptual drawings and scopes of work for contractor bid purposes
• Develop internal cost estimates and bid proposals for external customers
• Form and maintain relationships with vendors and customers to drive business growth
• Maintain a safe work environment and follow company policies and procedures
Requirements:
• Bachelor's degree in Mining, Mechanical, or Civil Engineering
• Two to three years of related experience in aggregate applications preferred
• Ability to use CAD software, process simulation software, and Microsoft Office applications
• Physically able to perform essential functions of the job, with or without reasonable accommodation
• Pass a pre-employment drug screen and background check
Work Environment:
Work takes place in a climate-controlled office, a company-owned service shop, or a crushing site.
May be exposed to hot or cold temperatures
Personal protective equipment required on the crushing site
How much does a support specialist earn in Springfield, OH?
The average support specialist in Springfield, OH earns between $25,000 and $61,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.
Average support specialist salary in Springfield, OH
$39,000
What are the biggest employers of Support Specialists in Springfield, OH?
The biggest employers of Support Specialists in Springfield, OH are:
Mental Health Services for Clark and Madison Counties