Support Specialist Jobs in Summerlin South, NV

Job Details Las Vegas - LAS VEGAS, NV Full TimeDescription Konami Gaming is looking for Systems Support Specialist II to join our team! The Systems Support Specialist II is responsible for providing data mining and data analytics support for the SYNKROS casino management system. The main objective is to respond and resolve any work stoppages to maintain a positive customer experience. This position requires more advanced technological and SYNKROS knowledge. Primary responsibilities for this position would be: Clarifying issues reported by customers Escalating issues to appropriate teams after research and testing is conducted and provided Analyzing those issues to find an acceptable solution for the customer Resolving in a manner that fully describes the steps to solve the issue Educating team members by sharing newfound information to improve responsiveness Traveling to customer sites providing on-site support during new implementations Secondary responsibilities include travel to customer sites providing on-site support during new implementations, working non-business hour telephone support to existing customers on a rotating schedule, and performs additional tasks or projects to improve overall productivity, efficiency, and level of service, as assigned. What you'll be doing: Function as first point of contact for customers in relation to technical application support Analyze, classify, track, investigate, research, and resolve all assigned support/service problems and issues in a timely, effective manner. Function as a subject matter expert and display proficiency on Konami Casino Management Systems with a focus on reporting, analysis, and Business Intelligence. Displays a comprehensive understanding of product support documentation. Facilitates prompt, open, complete, and direct communication with customers through phone support or email follow-up. Analyze and provide - effective resolutions to customers in an efficient manner based on department work performance standards. Coordinate activities, as directed, with immediate supervisor, engineers and/or other departments, as necessary, to resolve reported problems. Report detailed testing results of software issues to the quality assurance manager to ensure expedited customer problem resolution. Provide nonbusiness hours telephone customer support as delegated by management Answer incoming calls and document them in Konami's CRM system. Handle complex or immediate issues with diplomacy, tact, and in a professional manner. Escalate critical issues to the Systems Support Manager in accordance with prescribed policies and procedures. Travel to customer locations and provide on-site support of the product to customer specifications. Setup and configure software products and related hardware peripherals for use and implementation. Extend customer employee knowledge after all the games hardware components are installed on-site. Models' behaviors consistent with Konami Core Values demonstrating Integrity, Innovation, Customer Service, and Teamwork. Demonstrate expertise in functional job area. Engage in continual learning and personal development. Share knowledge and feedback to contribute to the learning of others. Consistently produce work that is accurate, high quality and complete. Hold self and others accountable for work and work standards. Complete work on time and within budget. Manage time effectively to achieve output and work product consistent with company and department objectives. Proactively address problems and involve others as needed to prevent escalation. Make sound and timely decisions based on knowledge, expertise, and accurate sources of available information. Approach and implement change positively. Modify behaviors as needed to implement change and adopt innovation. Identify opportunities and generate ideas for change, innovation, or improvement. Focus on understanding and meeting customers' needs (internal and external); Follows up on complaints/questions/requests. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Able to understand internal/external customer technologies and problem resolution techniques. Able to respond effectively and to provide constructive feedback to the client on problem resolution. Expresses views in a fluent, clear, logical manner. Communicates openly, convincingly, and honestly while promoting an open exchange of ideas. Understanding a situation by breaking it into parts, studying a problem in a systematic way, identifying causal relationships, anticipating obstacles, considering explanations/plans, and making logical conclusions. Knowledge of the Information Technology industry, its systems, platforms, tools, and technologies. The use of technology to control and safeguard the collection, organization, structure, processing, and delivery of information. Knowledge of Gaming processes and operations. Understanding of gaming technologies, protocols, hardware and functions. Performs other related duties as assigned. Konami Offers Competitive Wages Great 401(k) plan with company match Comprehensive health benefits package Generous Company paid Holidays and Paid Time Off (PTO) Tuition reimbursement program About Konami Gaming, Inc.: For Players. For Operators. For Each Other. Konami Gaming, Inc. entered the US gaming market in the 2000s and we have spent the last two decades moving the industry forward with breakthrough games, head turning cabinets, and a casino management system that brings it all together. Over that time, we have garnered our share of awards and established a corporate culture of success and innovation. A world leader in systems and game development, Konami can offer you the best of both worlds - stability within a dynamic, creative environment. We are excited to announce that Konami Gaming Inc. is growing and expanding into new product lines, including premium and standard games, and new market segments. As we enter a new growth period for the Company, we are expanding our reach to attract top talent in game studio operations, technology and product development. Qualifications What we'll want you to have: High School diploma or GED equivalent required. Bachelor's Degree with emphasis in a technical field or equivalent combination of experience and education preferred. Degree or Certification in Gaming-related field highly preferred. 3+ years of experience in service-oriented department; Gaming or casino application support experience preferred. Proven customer support skills, including working with casino management accounting applications. Experience in Class III gaming industry and regulatory compliance. Ability to communicate professionally and efficiently, both verbal and written with all levels of the business. Ability to obtain and maintain Gaming licensure(s). Basic understanding of Microsoft Office products. Basic understanding of programming logistics and structure. Database knowledge and network basics desired. Software application support skills. Must be able to handle complex or immediate issues with diplomacy, tact and in a professional manner. Requirements: Full-time / 40+ hours per week. Must be flexible to work overtime, including nights, weekends, and holidays as required. Must be comfortable working in an area with limited working space for long hours with the ability to remain seated at computer terminal for extended periods of time. Extreme repetitive motion using keyboard, mouse, and telephone. Must be able to work at assigned location to enable direct communications and interactions with team members, management, and others as necessary, unless traveling for a business-related purpose. Ability to work effectively and efficiently in a high-stress, fast-paced, and high-pressure environment while maintaining high standards of accuracy, paying attention to detail, and meeting assigned deadlines. Demonstrates high integrity, trust, and strict confidentiality. Ability to maintain excellent communication and a positive, respectful, and professional attitude and relationship with clients, employees, peers, co-workers, all levels of management, and all outside organizations conducting business or otherwise interacting with the company. Ability to always act autonomously while adhering to overall department and company policies and procedures. Support is open 24/7, 365 days a week. In this role you must be flexible to work any day of the year, including holidays. Moderate travel wil

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Unicity is dedicated to developing innovative, science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years, Unicity has been dedicated to developing high-quality products that contain the vital nutrients your body needs. With the proper process, cutting-edge technology, and a mission to Make Life Better, Unicity is paving the way for a better tomorrow. Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. Unicity s business model is person to person sales which has given a personal touch to our sales and growth. Unicity currently has offices in Utah, Nevada, Wyoming, plus many more globally! This job will be located in Las Vegas, NV. THIS WILL BE AN IN OFFICE ROLE. Primary Responsibilities Be the first point of contact for support, troubleshooting, and solving issues in our Las Vegas and Henderson locations, and escalate to other teams when necessary. Support our office staff with issues and respond to Zendesk Support requests when necessary. Follow the documentation to ensure simple and easy deployment/support. You ll work closely with our HR and hiring managers to deploy equipment for our new hires. Creating and managing user accounts via Jumpcloud, Google Workspace, and other cloud platforms. Configure and deploy phones through our RingCentral Phone system (cloud-based). Support our shipping and warehouse operations in both locations. Add and maintain our IT assets Create, and maintain knowledge base articles in our Documentation system. Requirements Ability to maintain a positive attitude and friendly demeanor when working with others, even under pressure, and a passion for delighting those around you. Experience configuring and troubleshooting Windows 10/11 and mac OS 10.13+ Experience working with Google Workspace/Gmail preferred 1-2 years of Experience preferred; We are willing to train the right candidate Willingness to learn other IT Systems This position requires on-site work 5 days per week.

Why Vadatech? Working at Vadatech is more than a job-it's an experience. We're a dynamic, growing company, and we're always looking for visionary, results driven people to join our team. We are excited to open a new opportunity for IT Support Specialist seeking to gain experience in the information technology field! The IT Support Specialist is responsible for providing technical assistance and support to end users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. In addition, this role requires strong problem-solving skills, effective communication, and the ability to work under pressure to resolve technical problems efficiently. Responsibilities Installs and loads PCs with Linux and Windows operating systems. Performs daily operational support on the computer OS, including system security, access, and configuration. Provides implementation, troubleshooting and maintenance of IT systems. Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems. Experience troubleshooting and maintaining PCs, laptops, and printers. Performs Equipment Assert Management, upgrades, repairs, and replacements. Specifies network requirements, monitors local area network (LAN) performance, troubleshoots networking hardware and ensures system is working properly according to specifications and parameters. Works in collaboration with IT infrastructure team to test and certify new hardware and software solutions for use in the corporate environment. Responsible for providing escalation support and troubleshooting for incidents reported by system monitoring, change requests, user support tickets, or networking with IT peers. Requirements Associate degree or equivalent in Management Information Systems and 3-5 years in IT support. Current Microsoft certification (MCSA, Microsoft Certified: Windows Server Hybrid Administrator etc.) You should have experience in Windows operating environments, including Windows Active Directory, Group Policy Management, SharePoint, Exchange services. Experience with TCP/IP and Microsoft Networking concepts. Experience hands-on experience in installing, patching, configuring, maintaining, and resolving issues with various Windows and Linux server software. Need to have experience working with cyber security tools. WORK ENVIRONMENT Mostly indoors/Office Physical demands This position involves work typical of an office environment with no unusual hazards. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Sitting and use of computer terminal for long hours. Constant use of sight abilities while writing, reviewing, and editing documents. Ability to move around the facility, climbing stairs as necessary, bends down and reaches up. Frequently communicates with others. Must be able to exchange accurate information verbally and in writing. Regularly operates a computer and other standard office equipment, including phones, photocopiers, filing cabinets, and fax machines. Ability to handle and lift objects weighing up to 25 lbs. Ability to lift objects weighing up to 50 lbs. in a two-person lift. Cognitive Requirements Read or write and interpret data, computer systems/programs. Must be able to maintain confidentiality and professionalism. THE ABOVE INFORMATION ON THIS DESCRIPTION HAS BEEN DESIGNED TO INDICATE MANAGEMENT'S ASSIGNMENT OF ESSENTIAL FUNCTIONS AND LEVEL OF WORK PERFORMED BY EMPLOYEES WITHIN THIS CLASSIFICATION. IT IS NOT DESIGNED TO CONTAIN OR BE INTERPRETED AS A COMPREHENSIVE INVENTORY OF ALL DUTIES, RESPONSIBILITIES AND QUALIFICATIONS REQUIRED OF EMPLOYEES ASSIGNED TO THIS JOB. NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN AND REASSIGN DUTIES AND RESPONSIBILITIES TO THIS JOB AT ANY TIME. Benefits Our company offers the following benefits to our employees: Medical - 4 Plans to choose from Dental - Employer pays for the Employee portion Vision - Employer pays for Employee portion Supplemental Health Insurance 125 Cafeteria Plan (takes deductions out before paycheck is taxed, so you pay less taxes) 401k Plan - Employer contributes 3% of annual salary on an annual basis Competitive Pay PTO - to be used for sick/vacation time Paid Holidays On-site Gym at each US location VADATECH, INC. IS AN EQUAL OPPORTUNITY EMPLOYER M/F/DISABILITY/VET VADATECH, INC. PARTICIPATES IN E-VERIFY. To conform to U.S. export control regulations, the applicant should be eligible for any required authorizations from the U.S. Government. NO PHONE CALLS PLEASE NO VISA SPONSORSHIPS AVAILABLE

Osaic Careers Technology Support Opportunity in Financial Services Technology Support Specialist II Role Type: Full time (5 days Weekly in Office) Salary: $60,000 - $70,000 per year + annual bonus Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, experience, and education. Our competitive salaries are just one component of Osaic's total compensation package. Additional benefits include: health, vision, dental insurance, 401k, vacation and sick time, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: ******************************************* Summary: The position of Technology Support is responsible for providing support to department management, trust officers and administrators. The position is also expected to provide support to the Technology Officer in developing and maintaining systems to provide efficiency for daily operations of Premier Trust. Responsibilities: Maintains a thorough working knowledge of all applications on the network Implement network security measures to protect against unauthorized access and cyber threats Manage firewalls, intrusion detection/prevention systems, and access control policies Maintain on premise Windows Server administration Conduct network vulnerability assessments and remediation Plan for future network growth and scalability needs Designing, implementing, maintaining, and troubleshooting an organization's networks, ensuring optimal performance, security, and connectivity by managing hardware like routers, switches, firewalls, and overseeing network infrastructure Develop and maintain the organizations Information Security Policies and Procedures Develop and maintain the organizations Microsoft 365 tenant; Exchange, Intune, Entra, conditional access policies, baseline configurations Ensuring technology standards and best practices are met Assist the Technology Officer to test and maintain disaster and emergency recovery plans Act as a backup to the Technology Officer's daily duties; basic desktop support, system maintenance, liaison to Ergos fka Anexeon, etc. Works with other departments to use new technologies to streamline company policies and rules Evaluates new technology and makes recommendations on technological solutions Respond to routine inquiries and provide effective customer service and assist in resolving problems within given authority Refers problems to appropriate individuals and ensures answers or information is received by inquiring party Ability work independently and in a team environment Maintains strict confidentiality of all records and data received and produced. Complies with Bank Secrecy Act (“BSA”), OFAC Anti-Money Laundering (“AML”), and USA PATRIOT ACT policies and procedures when reviewing trusts. Report any customer suspected of suspicious activity immediately to the BSA/Compliance Officer. Comply with all company policies and procedures, state laws and regulations. Participate in required annual BSA/AML/OFAC and Compliance training. Exhibits objectively and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit. Consistently report to work on time; adhere to scheduled breaks; attend all meetings and training as required of the position. Understand business implications of decisions; display orientation to profitability; align work with strategic goals. Treats people with respect; Inspires the trust of others; works with integrity and ethically; upholds organizational values; accepts responsibility for own actions. Demonstrates knowledge of adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce. Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values. Performs the position safely, without endangering health or safety to himself or herself or others, will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standard and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct. All other duties as assigned Education Requirements: High School Diploma or equivalent (GED) required. Basic Requirements: Salesforce knowledge is a plus Must be proficient in utilizing various software packages including Microsoft Office, Outlook, Power Point and Excel. Effective communication and leadership skills. Ability to analyze complex problems and identify appropriate solutions. Ability to make rule based and analytical decisions. Ability to organize, prioritize and handle multiple tasks. Ability to conduct training needs analysis. Ability to pay close attention to detail. Ability to maintain complete confidentiality of information Ability to effectively function as a team player Ability to be at work on a regular and predictable basis

Link Technologies (LinkTechConsulting.com), a Las Vegas based IT consulting firm, is currently seeking a Business Support Specialist to join our team. Seeking a candidate with a strong background in data reporting and analysis, preferably someone who has prior experience as a reporting or data analyst. The ideal candidate must have advanced proficiency in Excel and be comfortable handling repetitive, day-to-day tasks. This role requires the ability to work independently with minimal supervision, as the job will involve a consistent, structured workload. REQUIREMENTS Proficiency in Excel is REQUIRED. Strong communication skills are essential. Excellent interpersonal and negotiation abilities. Highly detail-oriented and capable of managing multiple tasks simultaneously. PREFERRED Industry experience Experience with NetSuite Familiarity with BigCommerce RESPONSIBILITIES Primary contact for all communication with vendors regarding product data including, but not limited to price updates, photos, inventory, etc. Primary contact for business users regarding vendor product (pricing, item descriptions, item maintenance in all systems, etc.) Uses Excel lookup and data analysis to ensure price file data is accurate and compliant to company standards Secondary support for business applications (BC, CRM, Celigo, NetSuite, etc.) Works closely with project and product management teams with the purpose of providing support, analysis updates, raising task blockers Assist, as needed, in the capture, analysis, and management of functional and non-functional system requirements Supporting all aspects of the project and ticket lifecycle, assisting in the requirements gathering and articulating user, business, and technical requirements Builds and maintains strong business relationships with all designated contacts, to share business system and business process knowledge Possess a working grasp of current utilization of software, applications and processes Participate in assessment conversations with stakeholders to identify business needs and provide recommendations for process enhancements Work collaboratively with internal and external stakeholders, as well as the product development team to ensure user needs are met Assist in reviewing, testing and evaluating work done by development team(s) Assist with the demonstrations to users/owners for process enhancements and report on the results of development delivery items A willingness to learn and stay abreast of industry trends that impact all aspects of the business and vendor relations Bring creative ideas to solve complex problems, both technical and procedural Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.

Who we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future. IT Support Services III-Help Desk We are seeking a highly skilled IT Support Engineer III to join our team and provide expert technical support to our organization. The ideal candidate will have significant experience in IT support, with the ability to troubleshoot and resolve complex issues across various systems and platforms. This role will involve collaborating with other IT team members, mentoring junior engineers, and contributing to the overall efficiency of our IT operations. This is an hourly position that pays between $26 to $31 per hour depending on experience. Key Responsibilities: Advanced Technical Support: Provide third-tier support for complex hardware, software, and networking issues escalated from lower-tier support teams, ensuring timely resolution and minimal downtime. Problem Diagnosis and Resolution: Utilize strong analytical skills to diagnose issues and implement effective solutions, ensuring that root causes are addressed to prevent recurrence. System Administration: Assist in the management and administration of IT systems, including servers, databases, and cloud services, ensuring optimal performance and security. User Support and Training: Offer high-level support to end-users, providing guidance and training on IT systems and applications to enhance user experience. Documentation and Knowledge Management: Maintain comprehensive documentation of technical procedures, troubleshooting steps, and solutions to enhance the knowledge base for future reference. Project Participation: Collaborate on IT projects, such as system upgrades, software deployments, and infrastructure enhancements, ensuring successful execution within project timelines. Mentorship: Mentor and support junior IT support staff, providing technical guidance and sharing knowledge to develop their skills and capabilities. Monitoring and Maintenance: Monitor system performance and security, proactively identifying and resolving potential issues before they impact users. Incident Management: Participate in incident response activities, including investigating security incidents and recommending appropriate corrective actions. Collaboration: Work closely with other IT teams, including network, security, and application support, to ensure seamless service delivery and address complex issues. Key Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). 5+ years of experience in IT support or system administration, with a focus on advanced troubleshooting and complex technical issues. Strong knowledge of operating systems (e.g., Windows, Linux, mac OS) and enterprise applications. Extensive experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations. Proficiency with helpdesk and ticketing systems (e.g., ServiceNow, JIRA, Zendesk). Excellent problem-solving skills, with the ability to work independently and manage multiple priorities effectively. Strong communication skills, capable of conveying technical concepts to non-technical users. Must have valid drivers licenses, clean driving record, and reliable transportation. Will be on call every 4 weeks. There is a bonus paid during on-call weeks. Will occasionally go to client sites. Will be given mileage if personal car is used. Preferred Experience: Experience with ConnectWise Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Experience with cloud platforms (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V). Knowledge of IT security practices and data protection regulations. What we do for you At COURSER we prioritize our employees' personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together. Benefit Highlights Competitive benefits package, including medical, dental, vision, and life insurance 401k match Flexible PTO 10 Holidays including your Birthday and a Floating Holiday! Gym reimbursement Amazon Prime reimbursement 40 Hours for Volunteer Time Paid Maternity and Paternity leave Paid certifications Learning and development programs Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.

WHO WE ARE Reflex Media is a next-generation high-tech marketing company led by our Founder & CEO, an MIT alumni. Based in Las Vegas, Nevada, our business is as much data, software, and artificial intelligence as it is business operations and customer service. We also create at the forefronts of psychology, economics, music, literature, art, fashion, cinematography, and the science of marketing. Our company culture can best be described in three words: growth, passion, and excellence. Our Founder, who subscribes to the philosophy “what cannot be measured cannot be managed,” is committed to creating an environment where the opportunity to grow is unbounded. As a company where you get back as much as you put in, we are best suited for individuals who are looking not for a job but rather an opportunity to grow. In short, we are a company where superstars are developed. WHO WE'RE LOOKING FOR Brand Advocates: Individuals who deeply understand and align with the Seeking.com brand, embracing our mission and our innovative approach to modern dating and hypergamy. Passionate Professionals: Enthusiastic team members committed to fostering meaningful connections and aiding others in finding relationships that align with their ambitions and desires. Ambitious Learners: Driven candidates who are not only eager to learn and grow but are also ready to continuously expand the boundaries of their capabilities. Innovative High Performers: Professionals who excel beyond conventional boundaries, introducing innovative, outside-the-box solutions and ideas. Proactive Communicators: Exceptional communicators who thrive on feedback and are eager to make substantial contributions to the company. Resilient Problem Solvers: Individuals who show great endurance and flexibility in the face of challenges, coupled with a strong ability to think critically and solve complex problems effectively. Adaptable Innovators: People who can swiftly adjust to new conditions and challenges while continuing to drive forward-thinking solutions and improvements. CAREER OPPORTUNITY: IT SUPPORT SPECIALIST Working under the guidance of the IT, Engineering, and Operations teams, the IT Support Specialist will be responsible for delivering desktop support to in-office staff across the company. Additionally, this role will manage and oversee access to company systems, networks, and applications, ensuring seamless and secure operation for all users. This position plays a key role in maintaining the company's IT infrastructure, supporting the fast-paced, technology-driven environment at Reflex Media. DUTIES & RESPONSIBILITIES This is a full-time, on-site role based at our Las Vegas office. Remote or hybrid work is not available for this position due to the need for hands-on hardware support and in-person collaboration with Reflex Media staff. This role reports to the IT Manager and works in concert with a global team of System, Security, and DevOps Engineers. The typical work schedule falls within a nine-hour window from Monday to Friday between 7:00 a.m. and 7:00 p.m., but specific days and hours will adjust according to the company's evolving needs. Flexibility is key, as occasional evenings, weekends, or late nights may be required to provide support for a global workforce and customer base. This role may also involve participation in an on-call rotation to ensure 24/7 operational continuity. KEY RESPONSIBILITIES Execute structured onboarding and offboarding procedures for staff equipment and system access. Assist Reflex Media staff with hardware and software ("desktop support") issues. Support conference room and remote meeting audio-visual requirements. Manage and optimize building-wide video display system. Provision new desktop, laptop, and mobile hardware and coordinate with vendors for repairs or replacements. Manage tasks through Jira ticketing system. Document policies, procedures, tutorials, and knowledge base articles in Confluence and other systems. Continuously update and improve IT support documentation to streamline internal processes. Maintain asset management systems and ensure accuracy of assets through regular audits. Assist with troubleshooting and maintaining on-premise network, server, and storage infrastructure. Monitor and ensure compliance with the company's data retention policy, performing regular backups and security audits. Provide support with building access. Manage IT inventory and execute the company's hardware refresh policy. REQUIRED SKILLS & EXPERIENCE Proven work experience as an IT Support Specialist, Desktop Support Specialist, or similar role. Extensive experience supporting both Windows and mac OS environments. Detailed technical knowledge of MacOS, Android, and iOS systems. Familiarity with Linux (Debian and Ubuntu) on the command line. Experience managing enterprise-level IT environments, including Windows Server, Active Directory, and cloud-based infrastructure. Hands-on experience with enterprise systems, including: Networking experience with routers, gateways, firewalls, and cloud-based networking solutions. Enterprise storage. Identity and access management. Log management. Wireless access points (WAPs). Experience troubleshooting networking technologies with system and network monitoring tools. Ability to diagnose and resolve complex IT issues quickly and efficiently. Strong understanding of information security principles and techniques. Familiarity with web-related technologies (Web applications, Web Services, Service-Oriented Architectures) and network/web-related protocols. Excellent analytical skills with a proactive approach to problem-solving. PREFERRED SKILLS & EXPERIENCE One or more of the following certifications (or the ability to obtain them within 6-12 months) is preferred: A+ Network+ Security+ Microsoft Certified: Modern Desktop Administrator Associate. Practitioner level or higher AWS certification. Some exposure to BASH and Python scripting. Experience with IT automation tools (e.g., Ansible, PowerShell, or Terraform). Bachelor's degree in computer science, information technology, a related discipline, or equivalent experience. PHYSICAL REQUIREMENTS Although this role is largely sedentary, it does require frequent stooping and bending, as well as reaching overhead. The individual must be able to: Frequently lift items of up to 30 pounds and routinely lift items of up to 50 pounds alone, and 100 pounds with assistance. Comfortably move and set up IT equipment across multiple office spaces. Have mobility and corrected vision adequate to read labels in 6-point typefaces while in physically awkward positions with poor lighting. Have manual dexterity sufficient to handle RJ45, USB, and similar plugs and ports without aid, as well as employ screwdrivers, wrenches, and other hand tools to assemble and disassemble computers and related furniture. Stand and move for extended periods when configuring equipment. Have sufficient hearing to understand spoken communication with unfamiliar accents in environments with significant white noise. BENEFITS & PERKS 99% coverage of our medical base plan, dental, and vision insurance. 65% coverage of our medical base plan, dental, and vision insurance for qualified dependents. 100% coverage of short-term disability, long-term disability, and life insurance for qualified employees. 50% 401(k) match up to 6% per month. Flexible paid time off. And so much more! EQUAL OPPORTUNITY EMPLOYER Reflex Media is an equal-opportunity employer committed to fair and lawful hiring practices. We do not discriminate based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or any other characteristic protected by federal, state, or local law. All hiring decisions are based on qualifications, skills, and business needs. Employment offers are contingent upon the successful completion of background and reference checks.

What We Do CarParts.com is the go-to eCommerce platform for auto care and maintenance. We offer drivers quality parts at competitive prices and allow customers to schedule an appointment with a trusted mechanic directly from our website. We use world-class design principles and the latest technologies to deliver a fast, easy-to-use, and mobile-intuitive website. And with our company-owned national distribution network, we bring the best brands and manufacturers directly to consumers, cutting out the costs associated with brick-and-mortar retailers. Our more than 1,700 team members worldwide are dedicated to Empowering Drivers Along Their Journey. Our Culture At CarParts.com, we're DRIVEN by our core values: Safety First, Customer Focused, and a Commitment to Excellence. These values guide us in everything we do and push us further in our growth both as a company and as people. They cultivate an environment where employees are inspired and empowered as we build and thrive together. All the hard work of our entire team has resulted in back-to-back record-breaking quarters since Q1 of 2020, as well as our inclusion in the Los Angeles Business Journal's top 100 Best Places to Work in Los Angeles list for four years in a row (2020, 2021, 2022, 2023). Join us! Summary of Role/Position The IT Support Engineer will be an instrumental part of the CarParts.com IT operations team. The ideal candidate has experience providing technical support to high pace distribution center operations supporting users and systems in 24/7 operations. They will evaluate user needs, define technical problems, and work with engineering/development staff to determine solutions. YOU WILL: * Ensure uptime and availability of 99.9% across all systems supporting our distribution centers (DC). * Responsible for actively monitoring and responding to critical application for hardware warnings. * Respond to high priority incidents during business and non-business hours (as required) * Perform root cause analysis on all high priority incidents and work with software engineering team to prioritize fix defects or optimize workflows. * Configure and deploy all end users devices; IP phones, desktops and all mobile devices used by DC operations staff. * Support and troubleshoot all technology infrastructure (network switches, access points, internet connectivity, firewall, etc) and work with vendors to escalate any issues to expedite resolution. * Partner with DC staff to comprehend operational processes and workflows and map supported technology applications to provide exceptional service. * Research new technology solutions in order to make recommendations for improvement. * An active contributor and a team player to the technology organization, ability to identify opportunities and assist as needed. * Basic knowledge of SQL Server scripting and knowledge of WMS YOU MUST HAVE: * 2+ years of experience in DC Operations or Warehousing in a lead or supervisory role * 2+ years of experience supporting technology in an e-commerce organization with multiple distribution centers * 1+ years of WMS system experience * 1+ years of windows server and knowledge of DHCP, DNS, and file servers * 1+ years of advance desktop support for various hardware and software solutions. * 1+ years of supporting RF Devices, Mobile Printer and Label Printers * 1+ years of network administration troubleshooting including AP', switches and routers. * 1+ years of developing and writing process documentation * Intermediate interpersonal, verbal, and written communications skills * Self-motivated and a strong determination to succeed with minimal supervision * A continuous improvement mindset for personal growth, internal processes and innovation * Ability to manage tight deadlines and deliver assignments on time * On-call as required to support necessary DC Operations * Flexibility in schedule to support DC Operations, system updates and implementation of new technology Additional good to have certifications: * MCSA certification Or * MCSE certification * A+ Hardware/Networking certification * A+ Security * Powershell scripting CarParts.com is an equal-opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring that we fulfill this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Description & Requirements Maximus is seeking a Help Desk Support Technician to provide expertise to a critical federal client. The Help Desk Specialist Tier 1 will provide support to end users on a variety of issues. This position will identify, research, and resolve technical problems. Essential Duties and Responsibilities: - Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices. - Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices. - Install and support a variety of PC operating systems. - Diagnose, resolve, and follow up on issues relating to various user concerns. - Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users. - Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository. - Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level. - Serve as a technical liaison to project managers as needed. - Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment. - Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations. - Perform other duties as may be assigned by management. Project Specific Essential Duties and Responsibilities: - Diagnose, resolve, and follow up on issues relating to various user concerns - Provide remote support and resolve issues for users whom may be at remote offices or home office users - Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository - Assist in troubleshooting advanced technical issues within the network and telecommunications environments - Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment - Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations - Identify areas deserving attention in the technical support environment, and consult with management - Ensure tickets are accurately documented and resolved in a timely manner - Work within the team framework created by management and work with team members on assigned projects - Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues - Handles customer support requests that cannot be solved by Tier 1. - Forward support requests not resolved by Tier 2 as required by following established procedures. Minimum Requirements - High School diploma or equivalent with 0-2 years of experience. - May have additional training or education in area of specialization. - Works on assignments that are routine in nature, with responsibilities easily learned on the job. - Acquires job skills and learns applicable policies and procedures to complete routine tasks. - Able to read, understand & perform assignments within prescribed guidelines. - Communicates routine information in a clear and accurate way with internal & external contacts. Project Specific Background & Experience Required: - Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies - Experience with and/or ability to use call center telephony equipment - Experience in customer support or call center support preferred - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project) - Government experience preferred - Strong verbal and written communication skills - Strong analytical and problem-solving skills - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences - Highly detail-oriented, organized, timely, and customer service-oriented - Ability to work well independently and in a team setting - Adaptable, flexible and able to deal with ambiguity and change - Excellent oral and written communication and customer service skills - Excellent attention to detail and good analytical skills #techjobs EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 17.98 Maximum Salary $ 21.00

Job Details Corp TSG - Las Vegas, NV Full Time Day Information TechnologyDescription The Siegel Group (TSG) is a seasoned real estate investment and management firm known for revitalizing under-performing properties in sectors like multifamily and extended-stay. With over two decades of experience, TSG enhances property values through its comprehensive in-house teams, focusing on urban areas with growth potential. TSG consistently aims to exceed its high standards of excellence, contributing significantly to urban revitalization. Role Summary We are looking for a top-notch IT Support Technician to join the IT department at an established, nimble, fast-moving company. A comprehensive compensation plan includes medical insurance, mobile device, and mileage allowance. Daily activities require an individual to be capable of handling both routine and complex troubleshooting activities: working in office, utilizing remote diagnostics, or jumping in the car to head to a site. This is a critical position that requires interaction with internal customers, Senior level executives, outside vendors. Responsibilities On a day-to-day basis, the technician's responsibilities will be to provide technical support and troubleshooting network, desktop, and/or systems hardware and software. Screens and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems in our corporate office, hotels, and flexible stay apartment buildings. Malware/Virus troubleshooting and resolution Install, configures and upgrade computer hardware and software. Provides end-user software troubleshooting and support. Applies advanced diagnostic techniques to identify problems, investigate causes and recommend solutions. Provides on-boarding processing to include Active Directory account creation; distribution list association; iPhone configuration; and Office365 and network accounts. Participates in the administration of e-mail systems. Provides phone, helpdesk, and onsite support for local and remote users. Maintains current knowledge of relevant technologies as assigned. Participates in special projects as required. Qualifications Associate's degree in Computer Science or related field from an accredited college or university; 3+ years' moderate to complex experience troubleshooting and maintaining desktop systems and peripherals. Equivalent combinations of education and experience may be considered. Network certifications are a plus. Other Technology certifications a plus Demonstrates professional writing skills; verbal communication; is comfortable in a multi-tasking; fast paced work environment. Possesses the ability to communicate technical knowledge in layman terms; to work independently; is aggressively motivated in the pursuit of knowledge and is selflessly team oriented. Must be in good standing with DMV and have valid driver's license Knowledge and experience in: Windows 7-10 Active Directory Administration Router, firewall, and switch configuration and troubleshooting LAN, SDWAN, VoIP, DHCP and DNS configuration and troubleshooting POTS and low voltage cabling Punch-down of 66 and 110 blocks Physical Demands: This job requires the employee to regularly talk and hear. The employee is often required to stand, walk, bend, kneel, stoop, crouch, crawl, lift, balance, push, pull, and climb. The employee must frequently lift and/or move items over 50 pounds. This job requires close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must be able to stand or sit for extended periods of time Must be able to drive to client locations. For the right candidate, there is tremendous opportunity to grow in this company. We are in a growth mode. That means it's a fast-paced environment and opportunities will grow as the company does. This is a full-time position. 8am-5pm, 40 hours per week. 24/7 On call on rotation. Must be willing to travel out of state (10%), and work overtime when necessary.

Employment Type: Full Time, Senior-level Department: Information Technology CGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: * Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including but not limited to: (a) Zoom.gov (b) Skype for Business (c) WebEx (d) Team Meeting (e) Adobe Connect Qualifications. * 4+ years demonstrated ability to set up and disable Zoom.gov accounts. * Demonstrated ability to train over 100 users in all aspects of Zoom.gov use. * Demonstrated ability to diagnose issues with Zoom (audio/video; links, etc). * Demonstrated ability to resolve issues with Zoom. * 4+ years of demonstrated experience in training over 100 users in all aspects of Skype for business. * Troubleshooting all technical issues with users including but not limited: to audio/video issues and resolving issues. * 4+ years of demonstrated experience in setting up and monitoring WebEx training (troubleshooting technical issues with users and resolving issues). * 4+ years of demonstrated experience in all aspects of Adobe Connect (to set up, monitor meetings, train users, troubleshoot issues, and resolve issues. * 4+ years of demonstrated experience in setting up Team Meetings; training over 100 users on Team Meetings; troubleshooting technical issues; and resolving issues. Qualifications: * Must have an undergraduate degree. * Certified trainer in web conferencing (Zoom.gov, Adobe Connect, Skype for business, WebEx). * Must be able to describe differences between basic and licensed accounts, and the advantages and disadvantages of each platform. * Must be a US Citizen upfront. * Must be able to obtain a Public Trust security clearance. Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. * Health, Dental, and Vision * Life Insurance * 401k * Flexible Spending Account (Health, Dependent Care, and Commuter) * Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: ************************************* For more information about CGS please visit: ************************** or contact: Email: ******************* $56,696.64 - $72,895.68 a year

Greenberg Traurig (GT), a global law firm, has an exciting full-time employment opportunity for a Legal Support Specialist - Bankruptcy in our Las Vegas office. We offer competitive compensation and an excellent benefits package The Legal Support Specialist provides high-level legal support to a team of attorneys. Provides a wide range of complex technical, document processing and administrative services in the assigned practice group/department(s). Demonstrates professionalism, technical proficiency and the ability to handle multiple priorities and work in an organized efficient manner. The successful candidate will effectively manage all aspects of the professional responsibilities of the assigned attorneys. Flexibility to work overtime as needed. Duties & Responsibilities: Coordinates creation of legal documents as well as the editing, proofreading and processing of legal documents upon request of assigned attorneys, including correspondence, memoranda, closing documents, pleadings, or other practice specific documents Maintains legal files (both paper & electronic), organizes and files documents in designated order Updates case information, scans and organizes legal files Manages document deliveries and tracks final executed documentation Receives and evaluates telephone calls for supported attorneys, fielding calls and conveying messages as necessary. Communicates with clients, opposing counsel, courts, and liaisons Collaborates and works with Administrative Support Coordinators, Paralegals and other legal support team members where applicable Understands firm available resources and leverage most effective resource for desired results Assists with overflow work and other special projects as assigned Skills & Competencies: Must have experience with BANKRUPTCY processes and procedures and the ability to file electronically Experience with Construction disputes is a plus Skilled in handling administrative tasks such as attorney time entry, processing invoices and expenses High attention to detail, outstanding organizational skills and the ability to manage time effectively Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation Ability to collaborate well in a team Recognize confidential, sensitive, and proprietary information and maintain such information as confidential Position also required the ability to work under pressure to meet strict deadlines Qualifications & Prior Experience: Bachelor's Degree or equivalent experience is preferred 7-10 years of experience within a large law firm Computer proficiency in Microsoft Office Suite applications including Word, PowerPoint, Excel and Outlook, as well as document management and other office technologies Knowledge of laws, legal codes, court procedures or agency rules of assigned practice group/dept. (ex. State and Federal court filing, including e-filings) Experience with e-filing The expected pay range for this position is: 41.50 to 46.14 per hour Actual pay will be adjusted based on experience, location, and other job-related factors permitted by law. Full time employees may be eligible for a discretionary bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, 401K, vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, voluntary critical illness and cancer insurance and pet insurance. Commuter and Transit programs may also be available in certain markets. Greenberg Traurig is committed to diversity and inclusion in the workplace. Individuals seeking employment at Greenberg Traurig are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, disability, veteran status, or genetic information, among other protected bases. Exemplifying our commitment to promoting inclusion and equity across our platform, the firm participates in the Mansfield Rule Certification Program (Mansfield). Mansfield, which is facilitated by The Diversity Lab, focuses on equal opportunity, fairness, and inclusivity. The Mansfield requirements are anchored in the consideration of expanded talent pools considered for select positions and open roles within the law firm and the implementation of and access to transparent processes. Utilizing the Mansfield framework, the firm's progress and outcomes are measured and documented through Mansfield Certification Plus Metrics. In 2023, GT achieved Mansfield 6.0 Certification Plus. We are excited about our ongoing participation in Mansfield given the program's alignment with the firm's commitment to opportunities for advancement that are inclusive for everyone. Providing your data during the application process helps us with achieving our goals and with meeting reporting/record-keeping obligations under federal and state law and other legal requirements. Providing your data is entirely voluntary and will not be considered in the hiring process or thereafter. Any information that you do provide will be treated confidentially.

To be successful in this role, you must have a love for technology, possess "some" technical aptitude, have general experience troubleshooting hardware and software and an enthusiasm to help people. The is a perfect career opportunity for aspiring technicians, and/or entry-level candidates who are results driven and truly enjoy solving and investigating. You will get the chance to build the Agilysys brand, get hands-on professional experience, and develop your technical knowledge and abilities with an award-winning team. You will be expected to collaborate across all Support employee levels as well as manage intake calls, case documentation, customer service and call volume coverage to client relationship management; Also, you may be called upon to facilitate and/or contribute to internal and external trainings, cross-functional projects and/or cross-departmental escalations or customer inquiries. Our Ideal Candidate Has: * The desire to learn, investigate, hunt, and strive for continuous improvement every day! * Excelled in customer service positions: answering phones, emails and interacting with clients throughout an active, high volume day. * Technical aptitude and general experience troubleshooting hardware and software. * Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician. * A natural desire to assist others and problem-solve * The ability to make sound decisions quickly in a fast-paced environment * The ambition and hunger to consistently exceeded customer expectations * A strong ability to communicate, both written and spoken, with technical and non-technical individuals. * A strong intellectual curiosity. * The ability to gather and interpret relevant data and information to investigate and accurately triage issues. * The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures. * A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative. * Exceptional organizational skills and self-motivation. * An innate ability to prioritize and effectively juggle multiple projects with high business priority. Job responsibilities: * Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software. * Complete primary intake and initial triage of incoming calls. * Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance process * Input quality data in ticketing system, Salesforce. * Research hardware and software problems defined by customers and provide diagnosis and resolution * Perform basic walkthrough of configuration with the customer * Understand escalation process and perform escalation process in a timely manner * Actively participate in team meetings to provide feedback and ways to improve efficiencies * Coordinate with hardware vendors on diagnosis and resolution of hardware problems. * Accurately document worked issues and detailed steps for resolution when necessary * Keep abreast of software releases, new feature and functionality, and updated installation procedures * Other duties as assigned. Job Requirements: * At least an associate degree in technology, or equivalent. * At least one year of experience in a customer facing position and/or in the hospitality industry. * At least one year of experience troubleshooting and servicing basic hardware and software inquires. * A familiarity in helpdesk ticketing and helpdesk processes. * Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software. * Industry specific certifications such as: A+, Network+, MTA, or HDI Desktop Support Technician are preferred, but not required. * Familiarity with troubleshooting software environments utilizing SQL is a plus * Familiarity troubleshooting Windows Server. * Experience using Salesforce is preferred, but not required. * ---------------------------------------------------------------------------------------------------------------------------------------------------------- Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency to maintain compliance with their laws and to successfully perform in the role. * ----------------------------------------------------------------------------------------------------------------------------------------------------------- The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes. Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status. EEO/AAP Employer M/F/V/D

CORT Events is seeking a Sales Support Specialist to join our team in Las Vegas, NV!! This role provides support to the Sales Teams (Account Executives and Strategic Account Managers) on a nationwide basis in the Events, Exhibit house, and Tradeshow sales process by providing a positive customer experience, corresponding by phone and email, preparing sales quotes with order entry, and other administrative duties for accounts to include database management, accounts receivable, addressing client complaints, and updating client records and orders. This is an onsite position performed from the CORT Events Corporate office in Las Vegas. **Schedule:** Monday thru Friday; 8am-5pm. **Pay:** $20 / hour. **What We Offer** + Comprehensive health insurance (medical, dental, vision) available within 30 days or less + 401(k) retirement plan with company match + Paid vacation, sick days, and holidays + Company-paid disability and life insurance + Tuition reimbursement + Employee discounts and perks + Opportunity to work alongside a tenured team with career growth and mentorship opportunities **Responsibilities** + Provide support to Sales team and clients during the sales process by communicating with clients, preparing quotes and order requests, answering simple product questions, and offering client support. + Communicates with clients by phone and email, and Acts as liaison between Operations, Client, and Account Executive/Strategic Account Manager. + Update, maintain, and close event and tradeshow orders with speed and accuracy. + Check product availability through operations and follow up, as necessary. + Gather additional information needed from client needed for Operations to coordinate delivery and pick-ups. + Maintain, update, and organize client records and interactions in Sales software. + Verifies payment and/or client order confirmation to ensure orders are confirmed in Sales and Operations software. + Communicates daily with Account Executives/Strategic Account Managers to review client orders, build rapport, and discuss potential project statuses. + Provide support in organizing and submitting accounting forms as needed. + Maintains knowledge of and follows operating procedures. + Maintains knowledge of products and provides expertise to clients. + Maintains confidentiality. + Contributes to team effort by helping coworkers as workflow fluctuates. + Provide excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience. + Ability to learn and follow all customer service procedures and policies. + Able to process data quickly, find answers, and respond quickly and professionally. + Other duties as assigned by management. **Qualifications** + High School Diploma or equivalent required + 1+ year Administrative or Sales Support experience + Previous Salesforce experience required + Solid time management and self-organizational ability; able to work collaboratively as part of a team + Ability to quickly connect with others and demonstrate exceptional customer service + Excellent verbal and written communication skills. + Ability to multi-task in a fast-paced environment **About CORT Events** CORT, a part of Warren Buffett's Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services. **Working for CORT Events** For more information on careers at CORT, visit ************************* This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. Pursuant to the Fair Chance Hiring Ordinance for participating locations, CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific fair chance hiring information. CORT participates in the E-Verify program. EEO/AA Employer/Vets/Disability Applications will be accepted on an ongoing basis; there is no set deadline to apply to this position. When it is determined that new applications will no longer be accepted, due to the positions being filled or a high volume of applicants has been received, this job advertisement will be removed.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

To be successful in this role, you must have a love for technology, possess “some” technical aptitude, have general experience troubleshooting hardware and software and an enthusiasm to help people. The is a perfect career opportunity for aspiring technicians, and/or entry-level candidates who are results driven and truly enjoy solving and investigating. You will get the chance to build the Agilysys brand, get hands-on professional experience, and develop your technical knowledge and abilities with an award-winning team. You will be expected to collaborate across all Support employee levels as well as manage intake calls, case documentation, customer service and call volume coverage to client relationship management; Also, you may be called upon to facilitate and/or contribute to internal and external trainings, cross-functional projects and/or cross-departmental escalations or customer inquiries. Our Ideal Candidate Has: The desire to learn, investigate, hunt, and strive for continuous improvement every day! Excelled in customer service positions: answering phones, emails and interacting with clients throughout an active, high volume day. Technical aptitude and general experience troubleshooting hardware and software. Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician. A natural desire to assist others and problem-solve The ability to make sound decisions quickly in a fast-paced environment The ambition and hunger to consistently exceeded customer expectations A strong ability to communicate, both written and spoken, with technical and non-technical individuals. A strong intellectual curiosity. The ability to gather and interpret relevant data and information to investigate and accurately triage issues. The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures. A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative. Exceptional organizational skills and self-motivation. An innate ability to prioritize and effectively juggle multiple projects with high business priority. Job responsibilities: Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software. Complete primary intake and initial triage of incoming calls. Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance process Input quality data in ticketing system, Salesforce. Research hardware and software problems defined by customers and provide diagnosis and resolution Perform basic walkthrough of configuration with the customer Understand escalation process and perform escalation process in a timely manner Actively participate in team meetings to provide feedback and ways to improve efficiencies Coordinate with hardware vendors on diagnosis and resolution of hardware problems. Accurately document worked issues and detailed steps for resolution when necessary Keep abreast of software releases, new feature and functionality, and updated installation procedures Other duties as assigned. Job Requirements: At least an associate degree in technology, or equivalent. At least one year of experience in a customer facing position and/or in the hospitality industry. At least one year of experience troubleshooting and servicing basic hardware and software inquires. A familiarity in helpdesk ticketing and helpdesk processes. Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software. Industry specific certifications such as: A+, Network+, MTA, or HDI Desktop Support Technician are preferred, but not required. Familiarity with troubleshooting software environments utilizing SQL is a plus Familiarity troubleshooting Windows Server. Experience using Salesforce is preferred, but not required. ----------------------------------------------------------------------------------------------------------------------------------------------------------- Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency to maintain compliance with their laws and to successfully perform in the role. ------------------------------------------------------------------------------------------------------------------------------------------------------------ The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes. Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status. EEO/AAP Employer M/F/V/D

Overview CORT Events is seeking a Sales Support Specialist to join our team in Las Vegas, NV!! This role provides support to the Sales Teams (Account Executives and Strategic Account Managers) on a nationwide basis in the Events, Exhibit house, and Tradeshow sales process by providing a positive customer experience, corresponding by phone and email, preparing sales quotes with order entry, and other administrative duties for accounts to include database management, accounts receivable, addressing client complaints, and updating client records and orders. This is an onsite position performed from the CORT Events Corporate office in Las Vegas. Schedule: Monday thru Friday; 8am-5pm. Pay: $20 / hour. What We Offer Comprehensive health insurance (medical, dental, vision) available within 30 days or less 401(k) retirement plan with company match Paid vacation, sick days, and holidays Company-paid disability and life insurance Tuition reimbursement Employee discounts and perks Opportunity to work alongside a tenured team with career growth and mentorship opportunities Responsibilities Provide support to Sales team and clients during the sales process by communicating with clients, preparing quotes and order requests, answering simple product questions, and offering client support. Communicates with clients by phone and email, and Acts as liaison between Operations, Client, and Account Executive/Strategic Account Manager. Update, maintain, and close event and tradeshow orders with speed and accuracy. Check product availability through operations and follow up, as necessary. Gather additional information needed from client needed for Operations to coordinate delivery and pick-ups. Maintain, update, and organize client records and interactions in Sales software. Verifies payment and/or client order confirmation to ensure orders are confirmed in Sales and Operations software. Communicates daily with Account Executives/Strategic Account Managers to review client orders, build rapport, and discuss potential project statuses. Provide support in organizing and submitting accounting forms as needed. Maintains knowledge of and follows operating procedures. Maintains knowledge of products and provides expertise to clients. Maintains confidentiality. Contributes to team effort by helping coworkers as workflow fluctuates. Provide excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience. Ability to learn and follow all customer service procedures and policies. Able to process data quickly, find answers, and respond quickly and professionally. Other duties as assigned by management. Qualifications High School Diploma or equivalent required 1+ year Administrative or Sales Support experience Previous Salesforce experience required Solid time management and self-organizational ability; able to work collaboratively as part of a team Ability to quickly connect with others and demonstrate exceptional customer service Excellent verbal and written communication skills. Ability to multi-task in a fast-paced environment About CORT Events CORT, a part of Warren Buffett's Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services. Working for CORT Events For more information on careers at CORT, visit **************** cort. com/ This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. Pursuant to the Fair Chance Hiring Ordinance for participating locations, CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific fair chance hiring information. CORT participates in the E-Verify program. EEO/AA Employer/Vets/Disability Applications will be accepted on an ongoing basis; there is no set deadline to apply to this position. When it is determined that new applications will no longer be accepted, due to the positions being filled or a high volume of applicants has been received, this job advertisement will be removed.