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  • Intake Specialist

    Brown University Health 4.6company rating

    Support specialist job in Pawtucket, RI

    SUMMARY: To obtain information from callers to the agency to gather necessary screening information to direct the caller to the appropriate level of care and to ensure accurate and timely documentation of these contacts into the electronic medical record. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: pTo obtain information from callers to Gateway Healthcare Intake line to determine pay-source information by verifying eligibility and coverage limitations with all insurance companies.pp Demonstrates ability to engage clients and their families in way that is appropriate to their age, culture, and psychiatric status.pp Demonstrates working knowledge of the admission and/or medical criteria regarding the behavioral health services offered by Gateway and/or in the community (IHHCT; PACS, outpatient therapy; Eastman House).pp Coordinates with PES clinicians around making initial appointments; walk in's and/or emergency evaluations.pp Maintains the schedule of appointments for the PES clinicians inclusive of initial evaluations; warm hand off's; therapy appointments and/or clinical assessments and safety evaluations.pp Assists with provision of insurance information to administrative staff and assists with billing functions as needed; including verifying/researching of current insurance.pp Directs callers with any current risk factors to speak with a PES clinician to assess for safety; ongoing.pMay be required to attend conferences and/or trainings as requested.pp May be required to cross train other members of the department.pp Will update demographic information in the medical record; as indicated to ensure up to date information is captured in the medical record.pp Other duties as assigned. MINIMUM QUALIFICATIONS: pQUALIFICATION REQUIREMENTS:pHigh School diploma (GED) required. Bilingual (English/Spanish) highly preferred. Must have at least 2 years verifiable experience in an office environment.pp NECESSARY SPECIAL REQUIREMENTS:pNo professional license required.pValid driver's license.pCPR and First Aid certification.pp JOB KNOWLEDGE, SKILL, AND ABILITY:pEffectively present information and respond to questions from professionals, managers, clients, family and the general public.pRead, analyze and interpret professional journals, policy and procedures and governmental regulations.pWrite reports and general correspondence.pAnalyze client and system information, identify problems, establish facts, draw valid conclusions, develop options and strategies for resolving problems, monitor implementation and evaluate the problem solving process for effectiveness.pDeal with several abstract and concrete variables concurrently.pAbility to successfully complete all required training and certificationsp Oral and written communication skills, including speech, grammar, spelling, and legibility are at sufficient level to ensure effective and appropriate communication.pAbility to add, subtract, multiply, and divide in all unites of measure, using whole numbers, common fractions, and decimals either manually or by use of a calculator. Pay Range: $17.00-$25.31 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: GHI-Pawtucket-101 Bacon Street - 101 Bacon St. Pawtucket, Rhode Island 02860 Work Type: Monday to Friday 8am to 430pm Work Shift: Day Daily Hours: 8 hours Driving Required: No
    $17-25.3 hourly 6d ago
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  • In-Home Support Staff

    Advocates 4.4company rating

    Support specialist job in Boston, MA

    Starting rate $19.50/hour The In-Home Support Staff is responsible to supervise the daily living activities of individuals, providing ongoing support, guidance and role modeling on a consistent basis. The In-Home Support Staff will facilitate individual growth in areas of daily living skills, independence, personal development, financial management, communication, socialization and community integration. Minimum Education Required High School Diploma/GED Responsibilities Provide ongoing support, guidance and role modeling for individuals. Assist individual in daily living activities, while promoting self-advocacy, decision-making, problem-solving, and empowerment. Collaborate with the individual, family members and program management, as part of the multidisciplinary team in providing support to individual. Participate in planning and implementation of activities and daily routine for individuals. Support individuals in their home and encourage individuals to become an active member of their community by actively seeking out integrated activities, opportunities for community participation, and membership. Assist individuals to identify and develop person-centered goals and plans to address any concerns. Lift and transfer individuals as needed. Prepare summaries of interactions and objective behavioral observations of clients. Provide transportation as needed. Attend and actively participate in all trainings as assigned; maintain current necessary certifications. Report significant medical, behavioral and psychiatric health-related concerns. Perform physical intervention in the event of a client crisis. Please note: The essential functions listed in this section are not limited only to the tasks listed and may include other duties as assigned. Qualifications Qualifications/Education/Experience: High School diploma or GED. Experience with the program population is preferred. High energy level and ability to function in a team atmosphere. Ability to communicate effectively both verbally and in writing and ability to use good judgment. Ability to work in a team environment as well as independently. Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients. Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations. Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.
    $19.5 hourly 5d ago
  • Fleet Management Support Specialist

    Crown Equipment Corporation 4.8company rating

    Support specialist job in Boston, MA

    : Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. Responsibilities Responsible for driving end-user adoption of Crown InfoLink products. Helps customer develop and implement best practices and standard operating procedures. Prepare internal and external customers for a successful implementation by planning, training and managing support service processes. Develop and support the retail network to provide web-user and operator trainer training. Deliver, develop, and support the retail network with conducting business reviews and consulting with end users on sustaining use and improvement processes. Analyze Crown InfoLink data and make recommendations on action steps. Participate in sales calls and demos to the extent that it relates to the after-sale support. Quote, sell, and provide Crown InfoLink support services. Minimum Qualifications 2-4 years related experience Associate degree (Business) Must have valid driving privileges Extensive travel & overnight stays (over 20%) Preferred Qualifications Lead and effectively garner customer support to achieve customer objectives. Good communication skills both verbal and written. Good computer, organizational, interpersonal, and motivational skills. Basic IT wireless knowledge. Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities
    $46k-59k yearly est. 20h ago
  • Applied Tech Market Executive - Innovation Economy Banking MD

    Jpmorgan Chase & Co 4.8company rating

    Support specialist job in Boston, MA

    A leading financial institution is seeking a Market Executive in Boston to lead the Applied Technology team. The role involves building relationships with innovative companies in sectors like robotics and quantum computing. Responsibilities include business development and supporting founders in their growth while managing a smaller portfolio. Ideal candidates should possess over 12 years of account relationship management experience, strong communication skills, and licenses related to securities. The company offers a competitive rewards package and values diversity and inclusion. #J-18808-Ljbffr
    $69k-114k yearly est. 3d ago
  • Desktop Support Specialist

    Net2Source (N2S

    Support specialist job in Danvers, MA

    L2 Tech support Onsite in Danvers, MA Rate : $25-27/hr.w2 Top Skills Required : 1. Advanced knowledge and understanding of Windows, Mac, Linux, desktop. Able to troubleshoot break fix, common applications like Outlook 2. Advanced knowledge and understanding of Windows desktop operating systems Job Description : Per business leaders, it is required that we have "L2" equivalent techs providing support to advanced tech savvy end users in the medical robotics industry. A variety of L2 level responsibilities exist supporting the users and their MLL technologies across a wider breadth of PC footprint. • Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, and hardware installation, support and distribution, and remote access technologies. • Performs analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies, and associated problems. • Performs analysis, diagnosis, installation, and resolution of remote access technologies and associated problems. • Performs analysis, diagnosis, coordination, and planning of horizontal network cable management processes including installation, moves, adds, changes, and repairs. • Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery. • Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements. • Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products. • Responsible for partnering with the business units supported to understand the business impact of support issues. • Responsible for the analysis, design, and implementation of desktop technology life cycle management processes including technology procurement, refresh, and disposition. • Responsible for project analysis, design, coordination, and planning for all technical components of desktop related projects. • Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds, and changes within the desktop computing environment. • Demonstrates creativity and initiative in problem solving. • Technical documentation of hardware/software additions or changes. • Updates inventory additions and changes to the inventory database. • Updates and closes trouble tickets and service requests. SKILLS NEEDED • 5+ years of progressive experience in the desktop environment, at least 1 year with desktop Linux environment, knowledge of validated systems (GxP) • Advanced knowledge and understanding of Windows desktop operating systems • Advanced knowledge and understanding of Linux on the desktop, requires previous Ubuntu experience - KEY requirement - knowledge of how scripts work - shell scripts, pearl • Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems, and office automation software, with expert level knowledge in at least one area of specialization • Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks • Ability to perform troubleshooting and analysis of PC hardware, PC operating systems (Windows 7, Windows 10, Linux) and office automation software, with expert level knowledge in at least one area of specialization. • Ability to perform troubleshooting and analysis of Microsoft Office 365 • Intermediate knowledge and understanding of LAN environments • Intermediate knowledge of communication protocols • Intermediate knowledge of LAN based e-mail systems (e.g., Outlook, MS Exchange) • Creativity and advanced problem-solving skills that lead to effective solutions to complex and varied problems. • A demonstrated ability to encourage and model positive cross-team partnerships. • Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software. • Audio Video setup and troubleshooting skills. • Knowledge of printer Maintenance.
    $25-27 hourly 3d ago
  • Home Visitor-Healthy Families

    Bridges Homeward

    Support specialist job in Boston, MA

    Harbor Area Healthy Families Massachusetts Home Visitor Spanish Speaking highly preferred. Believing in proper work/life balance, Bridges Homeward operates on a 33.5 hour (4 1/2 day) work week!! PURPOSE & SCOPE: The Home Visitor of Healthy Families-Massachusetts (HFM) is a member of the Bridges Homeward Team who utilizes a strengths-based, skill-building framework of service. Healthy Families Massachusetts includes the whole family in service delivery, engaging fathers, mothers, babies, and extended family members. 'Extended family' is defined by the participant and may include significant support systems such as those individuals the family has identified as their kinship network. Through attuned interactions, Healthy Families Massachusetts home visitors encourage participants at their own pace to develop the knowledge, skills, and support networks that will enable them to be strong, resilient parents with access to the resources needed to successfully manage their lives and be the best advocates for themselves and their children. The Healthy Families Program's goals are to: Prevent child abuse and neglect by supporting positive, effective parenting skills Achieve optimal health, growth, and development in infancy and early childhood Promote increased educational attainment, job, and life skills Reduce unintended repeat teen pregnancies Promote optimal parental health and wellness DUTIES AND RESPONSIBILITIES: The Healthy Families Massachusetts Home Visitor: Provides parenting education and support in-home and in group settings Helps to Reduce violent, impulsive, and risky behaviors among adolescent parents Promotes safe and healthy homes Improves family self-sufficiency while helping the most vulnerable families Utilizes the Protective Factors Framework to provide in home services in order to support families in increasing resiliencies, resources, knowledge, skills, and support systems Organizes and manages a caseload of families and children referred to Healthy Families Massachusetts Collaborates with parents, children, community resources, and HFM staff in developing plans, specifying resources and services needed, making referrals, and monitoring service provision Maintains regular contact with collaborating partners Provides conflict resolution and mediation for families Monitors safety of children in the home Maintains complete, detailed, and accurate records Helps support or present information alone or with other team members at parenting workshops Duties and responsibilities are carried out in conformance with relevant Competences (attached). REQUIRED EDUCATION & EXPERIENCE: Highschool Diploma Minimum of one year of experience providing case management and/or counseling services to children, adolescents, and families; preference given to those with experience working with pregnant or parenting teens or young adults Lived parenting experience preferred Bilingual required; we are seeking candidates that speak English and at least one of the following languages: Spanish, Portuguese, and Haitian Creole. An ability to establish trusting relationships with program participants Experience and humility to work with the culturally diverse families in our catchment area and demonstrated acceptance of individual differences. Knowledge of infant and child development Willing to engage in building reflective capacity Infant mental health endorsement preferred Other requirements: Valid drivers license and car CORI/SORI/Finger printing required
    $33k-52k yearly est. 5d ago
  • Support Specialist

    Business Needs Inc.

    Support specialist job in Framingham, MA

    Key Responsibilities: Monitor reporting detailing equipment that requires service that is outside of service level agreements: • Communicate expectations and track results • Escalate concerns as needed • Log data into tracking sheets Process and track invoices: • Enter and calculate status of spend • Ensure invoices are received and processed timely Create weekly Supply reports • Download data and create spreadsheet communication to major providers • Track status of communications • Monitor supply levels Communication/Interactions: • Excellent verbal and written communication skills • Highly collaborative team player with can-do attitude • Results-oriented, analytical thinker, intellectually curious Essential skills and experience: • Knowledge of Excel a must • Detail-oriented, organized • Project management • Self-motivated • Data science, inventory management • Knowledge of MS Office, PowerPoint a plus Education: • Bachelor's degree • Aggressive and proactive attitude to solve problems and win at all levels • Intermediate to Advanced Microsoft Excel skills
    $34k-58k yearly est. 2d ago
  • Clinical Field Specialist

    Accordance Search Group

    Support specialist job in Boston, MA

    Clinical Field Specialist - Boston (covering sites from Boston to NY) Provide clinical expertise at training labs, including hands on implant procedure training with several physicians at a time in a simulated EP lab setting. Assist in onsite education and technical training activities with physicians and hospital support staff. Educate implanting teams on proper indications for use Provide support on questions regarding device follow up. Facilitate onsite training in-service with staff on procedure simulators, including simulated procedures and procedural troubleshooting. Support local field representative training to support the study, if applicable. Responsible for implant and follow-up visit procedure support Assist clinical studies team in data collection during implant and follow-up visits Responsible for scheduling individual travel arrangements Maintain hospital eligibility/access with various vendor credentialing services. Maintains a high level of communication with study sites and customers, Manager, FPS Group, and the GPS study team, including the Field Clinical Studies Engineering group, throughout the Global Pivotal Study. FPS and FCSE are expected at implant/ follow-up with FPS focus on implant procedure support and programming and FCSE focus on study protocol requirements Experience: Bachelor's degree in engineering, biological sciences, or a related field, OR equivalent or related experience in cardiology or clinical research. 3+ years sales and/or cardiac device technical experience in a hospital environment selling or supporting cardiac electrophysiology or cardiovascular implantable product. Prior experience with Cardiac Rhythm Management (CRM) required Preference for CCDS certification. Travel Requirements 75% overnight travel may be required.
    $44k-80k yearly est. 2d ago
  • Protein Category Specialist- New England

    Baldor Food 4.7company rating

    Support specialist job in Chelsea, MA

    About Baldor Since our beginnings as part of the iconic Greenwich Village retail store, Balducci's, Baldor has upheld its original promise-to curate and deliver the finest ingredients from around the world. For more than 30 years, we have supported the food industry using cutting-edge logistics, a modern supply chain, and an unwavering commitment to service. Today, we are the trusted distribution partner for top hotels, restaurants, country clubs, hospitals, nursing homes, and culinary professionals across the region. Position Summary Baldor Specialty Foods is seeking a Center of Plate Category Specialist to lead the strategic and tactical development of our protein category-including meat, poultry, and seafood. Reporting to Director Sales, this role will be responsible for driving category growth, supporting pricing and go to market activity while ensuring profitability through data-driven decision-making and strong business partnerships. The Category Specialist will act as the subject matter expert for Center of Plate products, collaborating with Sales, Merchandising, Marketing, and Supply Chain to execute initiatives that elevate customer experience and deliver measurable results. This position requires deep knowledge of the protein category and a balance of analytical skills, market knowledge, and relationship management to ensure category performance across all channels: Foodservice, Wholesale, National Accounts, and Retail. Responsibilities Category Strategy and Performance Develop and execute category-specific strategies to achieve sales and margin objectives. Maintain deep understanding of market dynamics, commodity trends, and cost structures to identify risks and opportunities. Conduct ongoing analysis of category performance, including promotional effectiveness, pricing, and assortment optimization. Prepare weekly and monthly reviews of key metrics impacting financial performance. Supplier and Vendor Management Build and maintain strong relationships with supplier partners to negotiate programs and secure competitive pricing. Evaluate supplier proposals using financial and non-financial criteria to recommend awards. Drive supplier performance improvements in cost, quality, and service. Cross-Functional Collaboration Partner with Sales, Marketing, and Merchandising to develop promotional plans and selling programs. Communicate category initiatives and updates to internal teams, ensuring alignment and execution. Support new product launches with training, demos, and marketing rollout plans. Sales Enablement and Training Provide product knowledge and category insights to Sales Executives and Regional Sales Managers. Assist in developing tools and playbooks to support upselling and cross-selling strategies. Participate in field coaching and customer visits to reinforce category positioning. Compliance and Process Improvement Ensure adherence to FSMA requirements and USDA grading standards. Identify and implement cost-saving measures using a Total Cost of Ownership approach. Support continuous improvement initiatives across category management processes. Requirement & Skills Bachelor's Degree in Business, Marketing, Culinary Arts, or related field. 3-5 years of experience in category management, merchandising, or sales within the protein category. Strong analytical skills with proficiency in Microsoft Excel (pivot tables, v-lookups) and PowerPoint. Familiarity with ERP/MRP systems (Dynamics365 a plus). Knowledge of USDA grading standards, PACA regulations, and FSMA compliance. Excellent communication and relationship-building skills across internal teams and external partners. Ability to manage multiple priorities and deliver results in a fast-paced environment. Passion for food and commitment to delivering an outstanding customer experience. #LI-AB1 #LI-Hybrid
    $41k-79k yearly est. 6d ago
  • Help Desk Support Specialist

    Mevion 3.9company rating

    Support specialist job in Littleton, MA

    The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks. Essential Functions: Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. A desire to work with all IT function areas including desktops, networks, and servers. Experience Preferred: Microsoft 365 Administration Microsoft Active Directory / Entra ID Atlassian Suite Salesforce Education, Training, and Experience: At least 2-5 years' applicable experience. A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential. Physical and Environmental Considerations: Must be able to sit/stand for long periods of time. Required use of standard office equipment including laptop, phone, copier, etc. Typical office environment. Must be able to walk through the factory environment safely. Position is Contract to Hire.
    $88k-123k yearly est. Auto-Apply 60d+ ago
  • Senior Engineering Support Specialist

    General Dynamics Mission Systems 4.9company rating

    Support specialist job in Middletown, RI

    Basic Qualifications Requires a Bachelor's or Technology degree in Engineering or a related specialized area/field, or equivalent (4 years job-related experience). Requires an additional 2+ years of job-related experience, or a Master's degree. CLEARANCE REQUIREMENTS: Department of Defense Secret security clearance is obtainable within a reasonable amount of time after hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required. Responsibilities for this Position At General Dynamics Mission Systems, we create the technologies, products and services that help our nation's heroes keep our nation safe. The work we do is so advanced, we are continuously moving the boundaries of what's possible. Here you'll work with the best and your talent will be front and center on projects that impact the world. Are you up to the challenge? We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers' missions in cyber, RF, undersea, interstellar and everything in between. Showing initiative and exercising judgement, you'll design, develop, analyze, troubleshoot and provide technical skills during research and/or product development, analyze effects of projects upon various areas such as Engineering, Facilities, and the labor pool to determine the most practical and cost-efficient methods to obtain the required resources and design systems, software and equipment layout. Participating on the engineering work team, you'll develop, implement, install, test, modify and/or operate complex equipment and systems as well as support other team members concerning experiment design, materials, equipment setup/maintenance and related issues. Job Summary: The PCS Test and Integration Engineer will be responsible for testing and validating the Payload Control System (PCS), a critical component of our advanced defense solutions. The PCS supports various payloads, ensuring operational effectiveness and integration within broader systems. Key Responsibilities: Develop, implement, and execute test plans and procedures for the PCS to ensure it meets operational requirements and performance standards. Conduct system integration testing, including hardware and software components, to validate system functionality and interoperability within larger defense systems. Perform system troubleshooting and debugging to identify and resolve issues. Collaborate with cross-functional teams, including software developers, systems engineers, and other test engineers, to ensure comprehensive test coverage and effective issue resolution. Document test results, generate test reports, and communicate findings to stakeholders. Ensure compliance with relevant standards, regulations, and quality assurance processes. Support field testing and validation activities as required. Qualifications: Proven experience in system testing and validation, preferably within defense or aerospace industries. Familiarity with the Payload Control System and integration within larger defense systems. Strong analytical and problem-solving skills. Strong communication and documentation skills. Ability to work collaboratively in a team-oriented environment. Desired Skills: Experience with advanced defense systems. Knowledge of various payloads and their integration. Proficiency in DOORs, automated testing tools, and scripting languages. Additional Responsibilities: Generation of system test work products by applying the appropriate standards, processes, procedures, and tools. Development of test and diagnostic programs, designs test fixtures and equipment, and completes specifications and procedures for new products. Development of functional, environmental, operational, and/or performance tests on hardware, software, and systems. What you'll experience: Technologies that aren't just top-notch, they're often top-secret. A team of bold thinkers committed to exploring what's next. Opportunities to gain new knowledge - as it's discovered. What you bring to the table: Demonstrate narrowly focused in-depth technical level of practical operational process knowledge in a specific engineering area. Demonstrate technical competence in the setup, monitoring, and documentation of experiments and/or lab equipment. Strong grasp of Navy maintenance procedures and philosophies, especially for combat systems. Openly proposes ideas that enhance productivity and efficiency, solicits input, and optimizes solutions. What sets you apart: Former U.S. Navy Fire Control Technician (FT) with experience on Virginia, Seawolf, Ohio, or 688-class submarines. Prior experience working with BYG-1, SWFTS, CIS, or CCE systems. Creative thinking with the ability to multi-task. Commitment to ongoing professional development. Team player who thrives in collaborative environments and revels in team success. Our Commitment to You: An exciting career path with opportunities for continuous learning and development. Research oriented work, alongside award winning teams developing practical solutions for our nation's security Flexible schedules with every other Friday off work, if desired (9/80 schedule) Competitive benefits, including 401k matching, flex time off, paid parental leave, healthcare benefits, health & wellness programs, employee resource and social groups, and more See more at gdmissionsystems.com/careers/why-work-for-us/benefits Workplace Options: This position is fully on-site. While on-site, you will be a part of the GDMS Middletown, RI team. #CJ2 Salary Note This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Combined Salary Range USD $82,015.00 - USD $88,743.00 /Yr. Company Overview General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team! Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
    $82k-88.7k yearly Auto-Apply 14d ago
  • Helping Hand for Elderly - Help & support in ADLs

    Guardian Angel Senior Services 3.7company rating

    Support specialist job in Framingham, MA

    Are you looking to make a difference in someone's life, no prior experience required - we provide FREE training! GUARDIAN ANGEL SENIOR SERVICES is looking for a compassionate individual to join our team to assist our seniors/elderly population with daily activities & companionship. Full paid training will be provided for the individuals who are not certified or has no experience 📅 How to Apply: Submit your resume now 📞 Call us: ************ 📍 Visit us: 33 Boston Post Road W, Suite 310, Marlborough, MA-01752. 🌐 Apply online: ******************************************************************* JOB RESPONSIBILITIES: Light Housekeeping which includes Vacuuming, emptying trash, changing bed linens. Laundry Reminding & assisting the clients with pre-dosed medications. Prepare meals by taking care of all precautions & dietary restriction Grocery shopping and running errands as per requirements. (Not applicable for non-Drivers) Transportation when need or assigned. Accompany clients to appointments or any socially engaged activities as a part of companionship duties. (Not applicable for non-Drivers) Helping with personal hygiene care like dressing/undressing; showering, feeding etc. (will be trained if non-certified) 👤 Requirements: High school diploma preferred. Benefits: 🆓 Free caregiver training & certification 💼 What We Offer: Flexible schedule Sign-On Bonuses Mileage Pay for Drivers 401K Referral Bonus Health Benefits GUARDIAN ANGEL SENIOR SERVICES was created with a vison & mission so that they could make a difference in the lives of seniors maintaining their dignity by hiring individuals who have the heart of a caregiver, a passion for this field, and a commitment to the clients Guardian Angel Senior Services is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information.
    $41k-64k yearly est. Auto-Apply 12d ago
  • Help Desk Technician

    Keches Law Group Pc 3.9company rating

    Support specialist job in Milton, MA

    Keches Law Group, P.C. is a well-established, 50+ attorney law firm with offices in Milton, Bridgewater, and Worcester, practicing in workers' compensation, personal injury, and medical malpractice. We are seeking an experienced IT support professional to serve as a key technical resource within the IT department, providing advanced end-user support and assisting with ongoing IT projects and initiatives. This is not a remote position and will require qualified candidates to commute to the Milton, MA office on a daily basis. Responsibilities Provide support for both routine and complex technical issues across all firm locations. Provide advanced technical support and guidance to internal and remote users. Own incidents from intake through resolution, ensuring root-cause analysis and long-term fixes. Lead troubleshooting efforts for desktops, laptops, mobile devices, printers, and peripherals. Administer and manage Active Directory, Group Policy, user accounts, permissions, and access controls. Manage and support Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams). Assist with endpoint deployments, hardware refreshes, imaging, and lifecycle management. Troubleshoot and support network-related issues including TCP/IP, DNS, DHCP, VPNs, and connectivity problems. Support and troubleshoot VoIP and telephony systems, including desk phones and softphones. Maintain and manage file shares, permissions, and access rights across the organization. Support video conferencing systems and meeting technologies (Microsoft Teams, Zoom, Yealink). Provide advanced troubleshooting for cloud applications and third-party legal software (e.g., Litify, Adobe, Sfax). Partner with IT leadership on projects, system upgrades, migrations, and process improvements. Assist with IT security initiatives, including phishing mitigation, MFA enforcement, endpoint security, and compliance policies. Assist with training and knowledge sharing. Create, maintain, and improve IT documentation, SOPs, and knowledge base articles. Assist with asset management, inventory control, and vendor coordination as needed. Requirements Skills / Qualifications Associate or Bachelor's degree in IT or related field, or completion of an IT certification (CompTIA A+, Microsoft, etc.) 2-6+ years of experience in an IT support or help desk environment. Strong working knowledge of Windows 10/11, basic mac OS support, and enterprise endpoint management. Proven experience administering Microsoft 365, Active Directory, and Group Policy. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs). Experience supporting email systems, spam filtering, and email security best practices. Strong troubleshooting skills with the ability to diagnose and resolve complex issues independently. Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users. Strong organizational skills and ability to manage multiple priorities in a fast-paced legal environment. Experience working in a professional services or legal environment is a plus. Ability to travel between office locations less than 20% of the time. Schedule On-site position Monday - Friday, 8:30 AM - 5:00 PM Full-time After the training period, one work-from-home day per week can be scheduled The anticipated salary range for this position, which we in good faith expect to pay at the time of posting, is $60,000-$80,000 annually. This range allows us to make an offer that reflects multiple factors, including experience, education, qualifications, and job-related knowledge and skills, as well as internal pay equity. It's not typical for an individual to be hired at or near the top of the range, as we strive to provide room for future and continued salary growth. Base pay is just one component of our Total Rewards package, which may also include discretionary bonuses, commissions, or other incentives depending on the role. Work Environment: This job operates in a professional office environment. The role routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to talk, hear, sit, stand, walk, use hands to handle or feel, and reach with hands and arms. The employee must occasionally lift or move office products and supplies up to 35 pounds. AAP/EEO Statement: Keches Law Group is an equal opportunity employer. Keches Law Group does not discriminate based on race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, or veteran status. Keches Law Group complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.
    $60k-80k yearly 11d ago
  • Transaction & Buyer Support Specialist

    Your Home Sold Guaranteed Realty, The Nathan Clark Team

    Support specialist job in Smithfield, RI

    Do you thrive in a high-energy real estate environment? Are you the go-to person who keeps everything running smoothly behind the scenes? Were looking for a driven, detail-oriented Transaction Support Coordinator to help our buyers get into homes faster, while maximizing closings, follow-ups, and unmatched client service. Join a top-performing real estate team and become the operational partner to one of our highest-producing agents! Compensation: $75,000 - $100,000 yearly Responsibilities: What Youll Do: Match buyers with homes both listed and off-market Call all buyers weekly or based on their timeline Monitor activity triggers: signed contracts, missed offers, terminations, payment declines, etc. Ensure showings happen within 72 hours for qualified buyers Deliver weekly missed opportunity recaps and critical mass stats Confirm buyer paperwork is submitted, accurate, and signed in Dotloop Celebrate client milestones (pending, closing) and send post-closing gifts Help clients move quickly set up meetings, review criteria, and verify follow-up systems Prep agent performance reports and support with PPF meetings Handle transaction tasks including: Fire certificates Appraisals Inspections Walkthroughs Closings Water readings Qualifications: Youre a Great Fit If You: Love staying organized and juggling multiple tasks like a pro Feel confident talking to clients and building rapport over the phone Know your way around MLS, Dotloop, CRMs, and Google Workspace Thrive in a high-performance environment and want to be rewarded for results Are passionate about helping buyers achieve their dream of homeownership Apply Today! Join a real estate team that values your impact, rewards your results, and gives you the tools to thrive. About Company Why we do it: We see that the real estate industry is broken. We believe in thinking and operating differently from the industry. Everything we do, we believe in challenging the status quo. Mission Statement: To build quality lives. Our mission to our team: To build quality lives by empowering, equipping, and encouraging one another. Our mission to clients: To provide quality experiences to improve their lives. Our mission to our vendors: To provide quality relationships for a quality experience. Our mission to the community: To provide quality lives by giving back. #WHRE2 Compensation details: 75000-100000 Yearly Salary PIe480eea7ac2e-31181-37557157
    $75k-100k yearly 7d ago
  • Production Support Specialist

    Scout ET

    Support specialist job in Malden, MA

    The Commonwealth of MA has a 12+ month contract role in Malden, MA (just north of Boston) for a Production Support Specialist Local Candidates are highly preferred as they interview/hire local candidates 1st but it is not a must. (I would like east coast candidates) Key Things: data analysis experience, XML, SQL, DBMS experience such as Oracle, Access, and MS-SQL, and 4+ years experience Description: Our client in Malden, MA for a 12 month contract opening for a Production Support Specialist. Our client is in the process of implementing standard data collection formats and processes for school districts across the Commonwealth. The Schools Interoperability Framework (SIF) is the standard format that all districts will utilize to report student, course, personnel and discipline information to the state. The goals of our program are to (1) increase the quality and availability of data (2) reduce the amount of redundant work performed by districts to manipulate data for each collection and (3) establish a framework to support the future direction and needs of the Commonwealth which include real-time collection and sharing of information. Looking for Production Support Specialists to: 1) improve the ability for the 434 districts to successfully certify data collections via SIF by providing excellent customer service and problem solving for districts and vendors 2) provide data analysis, troubleshoot problems, and provide guidance to vendors and districts trying to complete the transition to sending data via SIF XML standards. DUTIES AND RESPONSIBILITIES -Provide first tier technical support for Production and lower environments. -Document issues and identify patterns in issues for escalation to the management and development teams. -Perform research and analysis on XML messages, validation errors and business rules to provide guidance on how to clear errors for vendors, and business users. -Participate in weekly meetings with vendors and team members. -Resolve assigned/delegated technical issues. -Work with other teams as necessary to troubleshoot errors, escalate issues and provide support services. -Execute implementation plans, assist all resources (from the technical and business community) and address issues to ensure success. -Communicate status and support issues to team members, business community and IT management. -Engage in infrastructure operational management, documentation and integration -Provide support to development, testing, and production systems, as needed. -Perform implementation and system support activities in partnership with a variety of resources in both internal (e.g., Application Teams, Systems Engineering, Network Services, Database Services, ESE staff) and external (e.g., District Users, Student Information System vendors, service provider vendors and others) organizations. -Develop and implement support procedures and environment changes required to support the project during its development life cycle. QUALIFICATIONS -Must be a self starter with good oral and written communication skills, who works well as part of a team -Demonstrated ability to satisfy customer requests and resolve software problems in a timely and professional manner. -Strong attention to detail and complex problem solving capabilities. -Strive to continuously build knowledge and skill, and share expertise with others. -Must have strong desire to learn and ability to acquire a solid understanding of current and future application architecture and business rules. -Ability to multi-task in a fast paced environment and juggle between multiple issues. Knowledge of business system development, management, administration, and problem resolution. -Must have an understanding of relational DBMS (Oracle, MS-SQL, ACCESS, preferred) -Strong SQL skills in writing complex queries with join, union, sub-queries, aggregation etc. to support data analysis -BA in Computer Science or related experience as a developer, business analyst, systems analyst, data analyst, or other related position, preferred. -Knowledge of MicroSoft Windows, Linux or HP/UNIX platform management, administration, SQL and Oracle databases and problem resolution preferred -Knowledge of Java, .Net, preferred Regards Avinash ************************** ************ Additional Information All your information will be kept confidential according to EEO guidelines.
    $72k-116k yearly est. Easy Apply 60d+ ago
  • Technical Support Specialist

    Judge Rotenberg Educational Center 4.8company rating

    Support specialist job in Canton, MA

    We are looking for technically skilled candidates that can identify and troubleshoot hardware and software issues. Taking ownership of issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams, helping to maintain system functionality. Need the ability to resolve users problems and provide timely feedback to end users via email, over the phone or in person, support the roll-out of new applications, among other duties. Be willing to help out where needed and talk to users directly, as well as have good written communication. Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations. Please note that this not a remote position. Technical Support Responsibilities: Identifying hardware and software solutions. Assessing Issues and multiple was of troubleshooting. Diagnosing and repairing hardware / software errors. Understanding basic network functions. Installing and configuring Windows, Office and applications. Good communication skills to understand user problems quickly. Proficient with helpdesk systems - entering and closing support tickets. Technical tools through windows and 3rd party. Replacing or repairing necessary parts. Supporting the roll-out of new applications and computers. Organization skills and technical documentation. Managing multiple tasks/tickets at one time. Testing and evaluating new technologies. Qualifications Technical Support Requirements: Current or prior experience in tech support, desktop support, or a similar role. Technical certificate or working towards certifications in IT Proficiency in Windows OS and Office Applications Experience with remote desktop applications and help desk software. Attention to detail and good problem-solving skills. Excellent interpersonal skills. Good written and verbal communication.
    $47k-61k yearly est. 18d ago
  • Production Support Specialist

    E.T. Gresham 3.1company rating

    Support specialist job in Malden, MA

    The Commonwealth of MA has a 12+ month contract role in Malden, MA (just north of Boston) for a Production Support Specialist Local Candidates are highly preferred as they interview/hire local candidates 1st but it is not a must. (I would like east coast candidates) Key Things: data analysis experience, XML, SQL, DBMS experience such as Oracle, Access, and MS-SQL, and 4+ years experience Description: Our client in Malden, MA for a 12 month contract opening for a Production Support Specialist. Our client is in the process of implementing standard data collection formats and processes for school districts across the Commonwealth. The Schools Interoperability Framework (SIF) is the standard format that all districts will utilize to report student, course, personnel and discipline information to the state. The goals of our program are to (1) increase the quality and availability of data (2) reduce the amount of redundant work performed by districts to manipulate data for each collection and (3) establish a framework to support the future direction and needs of the Commonwealth which include real-time collection and sharing of information. Looking for Production Support Specialists to: 1) improve the ability for the 434 districts to successfully certify data collections via SIF by providing excellent customer service and problem solving for districts and vendors 2) provide data analysis, troubleshoot problems, and provide guidance to vendors and districts trying to complete the transition to sending data via SIF XML standards. DUTIES AND RESPONSIBILITIES -Provide first tier technical support for Production and lower environments. -Document issues and identify patterns in issues for escalation to the management and development teams. -Perform research and analysis on XML messages, validation errors and business rules to provide guidance on how to clear errors for vendors, and business users. -Participate in weekly meetings with vendors and team members. -Resolve assigned/delegated technical issues. -Work with other teams as necessary to troubleshoot errors, escalate issues and provide support services. -Execute implementation plans, assist all resources (from the technical and business community) and address issues to ensure success. -Communicate status and support issues to team members, business community and IT management. -Engage in infrastructure operational management, documentation and integration -Provide support to development, testing, and production systems, as needed. -Perform implementation and system support activities in partnership with a variety of resources in both internal (e.g., Application Teams, Systems Engineering, Network Services, Database Services, ESE staff) and external (e.g., District Users, Student Information System vendors, service provider vendors and others) organizations. -Develop and implement support procedures and environment changes required to support the project during its development life cycle. QUALIFICATIONS -Must be a self starter with good oral and written communication skills, who works well as part of a team -Demonstrated ability to satisfy customer requests and resolve software problems in a timely and professional manner. -Strong attention to detail and complex problem solving capabilities. -Strive to continuously build knowledge and skill, and share expertise with others. -Must have strong desire to learn and ability to acquire a solid understanding of current and future application architecture and business rules. -Ability to multi-task in a fast paced environment and juggle between multiple issues. Knowledge of business system development, management, administration, and problem resolution. -Must have an understanding of relational DBMS (Oracle, MS-SQL, ACCESS, preferred) -Strong SQL skills in writing complex queries with join, union, sub-queries, aggregation etc. to support data analysis -BA in Computer Science or related experience as a developer, business analyst, systems analyst, data analyst, or other related position, preferred. -Knowledge of MicroSoft Windows, Linux or HP/UNIX platform management, administration, SQL and Oracle databases and problem resolution preferred -Knowledge of Java, .Net, preferred Regards Avinash ************************** ************ Additional Information All your information will be kept confidential according to EEO guidelines.
    $61k-87k yearly est. Easy Apply 4d ago
  • Application Specialist

    SMC 4.6company rating

    Support specialist job in Boston, MA

    Boston Outside Application Specialist PURPOSE The purpose of the Application Specialist position is to provide technical and sales support to SMC sales personnel, as well as SMC customers and distributors. The Application Specialist will provide project support for their assigned branch. ESSENTIAL DUTIES Participate in a monthly conference call to provide application success stories Focus on identifying and closing major revenue-producing projects Be involved with key accounts and their projects directly This includes being acquainted with the various buying influences at these accounts and the technical requirements for the introduction of specific SMC products Identify all specifications and regulatory needs at the customer level, and be able to relay their needs accurately and completely to the appropriate SMC Engineer or Product Specialist Provide continuous training to sales employees, customers, and distributors on products and applications This may include assisting the SMC training group with local presentations of training courses Document and/or monitor sales activity in SMC's CRM system Assist sales employees in detailed technical presentations to all levels of customers Complete all other duties as prescribed by sales management as necessary PHYSICAL DEMANDS/WORK ENVIRONMENT Fast-paced environment (includes both office and field work) Travel with some extended stay away from home Physically capable of lifting SMC products and displays up to 50 lbs. Varying work hours MINIMUM REQUIREMENTS Bachelor's Degree, or equivalent work experience Minimum of three (3) years of sales and/or technical field experience with SMC or equivalent industry Experience with or knowledge of competitive products and applications Demonstrated ability to size and implement our newest “high-tech” products Extensive SMC Application knowledge Extensive experience with various manufacturing products and processes, including (but not limited to) the following: packaging, electronics, food, chemical, automotive and medical Fluid Power Pneumatic Specialist Certification preferred Proficient in the use of computers and ability to learn new programs and tools as required Clean driving record For Internal Use Only:Sales001
    $89k-118k yearly est. 22d ago
  • Senior Legal Support Specialist

    Cooley 4.8company rating

    Support specialist job in Boston, MA

    Cooley is seeking a Senior Legal Support Specialist to join the Boston Business team. The Senior Legal Support Specialist (Business) will provide complex and specialized administrative support to assigned attorneys and paralegals. Specific duties and responsibilities include, but are not limited to, the following: Position responsibilities: Independently prepare and finalize complex documents to support timekeepers which may include DocuSign, drafts, oral instruction, redlining, and proofreading end product Draft and edit complex correspondence with minimal oversight Coordinate complex cases and projects by maintaining ticklers, tracking progress, and proactively managing deadlines Create and maintain files, including electronic files in iManage and Outlook Prepare new business forms (e.g., conflict sheets, engagement letters, waiver letters) for new and existing clients, while coordinating with business intake & conflicts department Maintain timekeepers' calendar by coordinating virtual and in-person meetings for both client and internal purposes, while proactively resolving scheduling conflicts Prepare and process invoices, submit expense reports, check requests, travel reimbursements, cell phone reimbursements, and fitness reimbursements using general ledger codes in accordance with accounting/finance department guidelines Enter time daily in IntApp and maintain appropriate records Assist with billing edits and narratives, review, distribute, and process prebills Perform audit letter process Perform legal research as requested Maintain timekeepers' CLE credits and bar admissions/renewals Make all necessary travel arrangements, making recommendations for optimal flights and accommodations, while adhering to the firm's travel policy Coordinate with the service center to prepare and arrange messenger service, large-scale mailings, and copy projects Copy and print documents that are not appropriate to send to the service center Consistently use the CRM tool to support business development in the firm while staying abreast of key contacts' relevant information Maintain open communication and professional relationships with all assigned timekeepers, team members, and clients Assist other timekeepers and team members, as needed Work with, delegate and provide mentorship to practice team assistants as appropriate Function as an advanced user of firm technology programs and participate in pilot programs to test and improve technology or workflow enhancements Other duties as assigned or required Skills & Experience Required: After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications 10+ years of administrative support experience in a law firm or legal department, preferably specializing in corporate or business practice areas Preferred: Ability to navigate and interpret legal procedures and terminology effectively Bachelor's degree or business college certificate Competencies Ability to complete tasks independently in a fast-paced environment for multiple assigned timekeepers while working as part of a team Pro-actively prioritize work assignments and consistently meet deadlines Delegate work effectively when necessary Demonstrate initiative, diplomacy, and tact Ability to consistently deliver high-quality work with attention to detail in proofreading, writing, and communication Engage in a professional and polite manner with clients, colleagues, and others Ability to liaise with clients on behalf of attorneys Reliable, committed, organized, and punctual Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE. The expected hourly pay range for this position with a work schedule of 37.5 hours per week is $47.50 - $58.50 ($98,800.00 - $121,680.00 annually). Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate. We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 20 days of Paid Time Off (“PTO”) and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.
    $98.8k-121.7k yearly Auto-Apply 4d ago
  • Peer Support Specialist, Behavioral Health

    Internships.com 4.1company rating

    Support specialist job in Boston, MA

    DUTIES AND RESPONSIBILITIES: Peer Support Specialists function as role models to peers, exhibiting competency in personal recovery and use of coping skills to serve as a consumer advocate and provide consumer information and peer support to help clients move out of shelter and into housing. Responsibilities include: Perform a wide range of tasks to help clients regain independence within the community, regain mastery over their own recovery process, and move out of shelter into permanent housing. Engage and build relationships and rapport with shelter guests, engaging them in Behavioral Health services. Coordinate, plan, and conduct Behavioral Health education classes, groups and events. Assist clients in applying for and obtaining vital documents-including social security cards, IDs, and birth certificates. Assist clients in completing various housing and housing-related applications, including BHA applications. Bring MATCH-enrolled clients on apartment viewings and lease signings as needed. Transport clients to related appointments, including medical, psychiatric, BHA, RMV, social security office, job fairs, furniture bank , etc. Assist clients obtaining any documentation for SSI/SSDI applications. Schedule appointments for clients with key partners and providers including the Mayor's Health Line, community day shelters, Assist in locating clients to inform them of key housing events and opportunities. Accompany staff on wellness checks and other visits requiring multiple staff for safety reasons. Receive certification for peer support from the Department of Mental Health Performs other duties as assigned.
    $30k-36k yearly est. 3d ago

Learn more about support specialist jobs

How much does a support specialist earn in Taunton, MA?

The average support specialist in Taunton, MA earns between $28,000 and $77,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.

Average support specialist salary in Taunton, MA

$46,000
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