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Support specialist jobs in Tennessee - 2,417 jobs

  • IT Support Systems Analyst

    Kodiak Construction Recruiting & Staffing

    Support specialist job in Knoxville, TN

    IT Systems Support Analyst Compensation: $72,000-$80,000 annually Schedule: Full-Time | Onsite Our client is seeking an IT Systems Support Analyst to serve as the front line of technical support for internal users. This role is hands-on, people-facing, and critical to keeping daily operations running smoothly. You'll troubleshoot issues, manage service tickets, and support a wide range of hardware, software, and network systems in a fast-paced office environment. Key Responsibilities Log, prioritize, and resolve help desk tickets in a timely manner Diagnose and troubleshoot hardware, software, and connectivity issues Provide in-person, phone, and email support to end users Configure, deploy, and maintain desktops, laptops, peripherals, and mobile devices Support Microsoft 365, Windows 10/11, and common enterprise applications Manage new user onboarding and employee offboarding Perform routine software updates, patches, and device replacements Assist with mobile device management (MDM) Coordinate with vendors and escalate complex issues when needed Document solutions, develop troubleshooting checklists, and recommend preventative improvements Required Qualifications 1-5 years of experience in an end-user IT support or help desk role Strong troubleshooting and customer service skills Working knowledge of Windows OS, Microsoft 365, and desktop hardware Basic networking knowledge (TCP/IP, DNS, DHCP, VPNs) Experience supporting mobile devices (iOS preferred) Ability to communicate technical information clearly to non-technical users Education: Associate degree in an IT-related field preferred Bachelor's degree or technical certifications a plus Work Environment In-office support role with frequent user interaction Regular prioritization of multiple requests and interruptions Occasional lifting of IT equipment up to 40 lbs Why This Role Matters This position is the connective tissue between technology and the people who rely on it every day. You'll directly impact productivity, employee experience, and operational continuity by keeping systems stable, users supported, and problems solved before they snowball.
    $72k-80k yearly 5d ago
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  • IT Field Support Technician

    CTG 4.8company rating

    Support specialist job in Nashville, TN

    CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Nashville, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment. Job Title: Field Services Technician (Desktop Support) Location: Onsite -Nashville, TN Employment Type: Full-Time-ongoing contract role Experience: (1-2 years or relevant technical training) Pay: $45,000/yr Salaried and Hourly options available Hours: Different shifts available at several sites in the Greater Nashville area Position Summary: Key Responsibilities: Client Build Support - Image desktops and laptops with Office 365 and other required software. - Troubleshoot and resolve imaging issues. - Install and configure end-user software and tools. - Validate system builds to ensure readiness for deployment. End User Support - Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices. - Map and troubleshoot printers, network drives, and connectivity issues. - Confirm resolution with end users and escalate unresolved issues per client procedures. Actions and Results - Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support. - Maintain clear and professional communication with customers. - Perform basic hardware maintenance and component replacement. - Track and manage inventory of IT equipment. Required Skills and Qualifications: - Basic knowledge of desktop/laptop hardware, software, and operating systems. - Familiarity with PC imaging and operational programs. - Experience working within SLA frameworks and escalation protocols. - Strong interpersonal and organizational skills. - Basic understanding of workstation backups and restores. - Solid communication skills across all organizational levels. - Familiarity with Microsoft 365 troubleshooting. - Preferred: A+ Certification or equivalent technical certification. Ideal Candidate Profile: - 1-2 years of experience in desktop support or equivalent technical training. - Eager to learn and grow in a fast-paced IT support environment. - Comfortable working independently and collaboratively. - Reliable, detail-oriented, and customer-service focused. Vaccination Requirements Varicella )2 doses or positive titer) Measles Mumps Rubella Hepatitis B or declination form Tdap w/in 10 yrs Seasonal Flu Vaccine and Negative TB test Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance
    $45k yearly 3d ago
  • Senior Technical Operations Validation Specialist

    Usantibiotics

    Support specialist job in Bristol, TN

    The Senior Technical Operations Validation Specialist is the subject matter expert (SME) for various types of technical responsibilities which are within the scope and oversight of the pharmaceutical quality unit, encompassing validation of processes, equipment, facilities, cleaning procedures, and computerized systems; commercial support, and research and development support as needed. Establishes that all computerized systems are functioning as intended and designed. Ensures that all written procedures and practices are in place for computerized systems and serves as primary support for QC and Technical Support laboratories for analytical method development, problem solving and validation in addition to leading equipment validation. ROLES & RESPONSIBILITIES: Create validation protocols for processes, equipment (IQ, OQ, and PQ), cleaning procedures, facilities, and computerized systems. Serves as system administrator and technical SME responsible for ensuring systems are qualified and functioning as intended, process flow of tasks are well designed and efficient, and systems are compliant with regulatory and corporate standards for data integrity and purpose, thus ensuring adequate quality systems and respective written procedures and practices are in place for these computerized systems for the lifecycle, (e.g., change control, validation, coding standards, training, problem reporting, hardware, software and interface operations, system security, electronic records/electronic signatures, audit trail processes, data integrity, etc.). Primary technical support for QC laboratories for analytical method development, problem-solving, and validation in addition to leading equipment validation (IQ, OQ, and PQ). Configure and test software such as Quality Control Laboratory Information Management System (LIMS), Chromatography Data System (CDS) and other QC computerized systems, maximizing the potential functionality of such systems. Prepare and compile data to analyze test information to determine process or equipment operating efficiency or to diagnose malfunctions and write technical papers or reports or prepare standards and specifications for processes, facilities, products or tests. Studies chemical compounds and uses research to support the development of products or processes. Subject Matter Expert (SME) for supporting risk assessments for any product quality inquiries, calculations of formulation content, and/or supports the assessment of any potentially applicable emerging risks as may be identified within the pharmaceutical industry. Liaises with laboratory section managers and other QC personnel, IT and service providers to support questions, resolve problems and provide training as needed. Support technical documentation for CMC supplements, Annual Reports, Annual Product Reviews to assist Quality and Regulatory Affairs with maintaining product registrations as needed or requested. Assists with evaluation and implementation and validation of identified software for new applications or for replacement. Perform other ancillary data management tasks and support performance of any system interfaces as needed. Immediately notify lab personnel of any operational challenges or hardware/software system failures so laboratory personnel can take appropriate action. Set up/ modify product specfications, test methods, calculations per methods and perform test runs in LIMS and SAP as needed per the change control task lists (using appropriate environments for development, testing and production (when proven and approved). Recommends improvements, ideas or changes to methods and operations as appropriate for cGMP compliance, efficiency, cost and performance. Assists with technical writing, e.g., revision of analytical procedures, equipment related SOPs, and results summaries as required, content of drug product registrations, investigations, CAPAs, risk assessments, etc. Assists with and carries out other departmental duties as deemed appropriate by Manager to meet the goals, business objectives, and production plans. Keeps current with technical and professional literature and compendia, attending technical discussions, and training opportunities as applicable and beneficial. Encourages safety first in work practices via guidance from training sessions, chemical hygiene plan, Safety Data Sheets (SDSs), and other technical literature and resources. Perform statistical analysis of laboratory and process data to support Annual Product Reviews and Continued Process Verification programs. QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS: BS/BA degree in a STEM field; MS or Ph.D. preferred Experience writing validation protocols covering a range of areas relevant to pharmaceutical manufacturing (minimum 5 years) Experience with database management and computer coding, LIMS, or other related software systems and analytical experience in pharmaceutical industry preferred or related technical scientific work experience Experience with analytical techniques, test methodology, method development, method validation calibration and reporting for data integrity in a CGMP/FDA regulated industry. Knowledge of pharmaceutical solid oral dosage form manufacturing processes Strong knowledge of current Good Manufacturing Practices KNOWLEDGE, SKILLS, AND ABILITIES: Technical writing, including validation protocols, risk assessments, and SOPs in a FDA-regulated environment Problem solving skills Ability to perform independent research to provide scientific and technical justification for proposed procedures, processes, or products Data analysis skills, including statistical analysis of process and laboratory data for statistical process control and other applications Strong computer skills, including word processing, spreadsheets, and application software ACCOUNTABILITY: Scientific theory and analytical methodology and pharmaceutical laboratory practices for accuracy and reliability. Excellent attention to detail and problem-solving skills. Ability to train well and communicate necessary principles and details to others. Appropriate interpersonal (team work) and leadership skills. Strong verbal communication skills and technical writing skills. Ability to recognize possible compliance, technical, or safety-related issues, prioritize and decide appropriate course of action. Ability to suggest appropriate corrective and/or preventive action(s) and execute implementation. Ability to work in a multi-disciplinary team environment and support objectives of the site organization. Demonstrated ability to make good decisions and function independently. COMPLEXITY: Must be knowledgeable of system configuration, operation and validation in order to assure identification of any system compliance issues and be able to respond and minimize system disruptions. Must have knowledge of analytical methodologies and instrumentation and laboratory operations in order to maintain effective computerized systems and problem-solving support to assure proper data treatment, calculations, input of acceptance criteria and other configuration, etc., in LIMS and CDS, etc., to ensure data integrity and the most efficient ways of working. Must be able to multitask and manage multiple projects per established priorities. Must be able to clearly communicate problems and/or objectives with Technical Support, consulting personnel and service providers. Advanced computer skills. SAP experience and related laboratory software experience preferred in addition to the ability to troubleshoot hardware and software configuration issues and to maximize potential of computerized systems. Must have recent relevant experience with regulatory expectations for appropriate data analysis and treatment and use of statistics and other tools for trending and root cause analysis and process improvement. Ability to assess product formulations for content and quality when any potential risk assessments may be indicated. REQUIRED KNOWLEDGE: Laboratory testing of pharmaceuticals Pharmaceutical manufacturing processes and procedures Computerized systems cGMPs, including post-marketing requirements (e.g., pharmacovigilance) TRAVEL REQUIREMENTS & WORKING CONDITIONS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; write; type; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
    $58k-77k yearly est. 3d ago
  • Launch Specialist, Launch Execution

    Amazon 4.7company rating

    Support specialist job in Nashville, TN

    Transform Amazon's transportation infrastructure by leveraging strategic vendor relationships and driving critical procurement decisions. In this role, you'll be the key catalyst for expanding our Middle Mile fleet capabilities, using your analytical skills to optimize spending and support Amazon's commitment to operational excellence. Key job responsibilities - Design and implement strategic solutions for complex procurement challenges - Manage vendor relationships and external contractor interactions - Develop comprehensive project plans and meet critical departmental goals - Ensure rigorous accounting processes and accurate financial reporting - Coordinate purchase order management and cross-business unit spend reconciliation A day in the life Your day will be a dynamic blend of strategic problem-solving and collaborative vendor management. You'll dive deep into purchasing patterns, reconcile complex spending across business units, and develop innovative solutions that directly impact Amazon's transportation network. About the team We are the Launch Execution, Adoption, and Facilities (LEAF) team, a dynamic group dedicated to providing critical infrastructure services across multiple Amazon business units. Our work is essential to keeping Amazon's transportation network moving efficiently and effectively. Basic Qualifications - High school or equivalent diploma - 1+ years of working with computers and Microsoft Office products and applications experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 1+ years of external or internal customer facing, complex and large scale project management experience Preferred Qualifications - 2+ years of Microsoft Office products and applications experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54,900/year in our lowest geographic market up to $94,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.
    $30k-46k yearly est. 7d ago
  • Office Support Specialist

    Cybersecurity Institute at Lab Four

    Support specialist job in Memphis, TN

    About Lab Four Lab Four's mission is to become a key workforce development partner in three ways: By providing the best possible technology training to help businesses become more successful. By equipping individuals with the skills and credentials necessary to secure stable employment in high-demand industries. By partnering with other non-profit organizations to help our community fulfill its vast potential. As our Office Support Specialist, you will play a vital role in keeping our operations running smoothly. You will help us stay organized, solve operational challenges, and support efficiency in a fast-paced, growing environment. Responsibilities Front Desk and Reception Duties Answer and route incoming calls, promptly relaying messages to staff. Welcome and assist visitors, test takers, and students. Manage student and visitor logs, mail distribution, and package handling. Promote Lab Four's programs and services to prospective students and test takers. Ensure marketing materials are available, organized, and up to date. Maintain a tidy and professional reception area, classrooms, and break rooms. Support Testing Center Proctor exams and provide support to test takers throughout the process. Maintain the testing calendar and coordinate staffing for testing periods. Train and oversee other proctors as needed. Address and document any incidents or escalations per testing policies. Manage site closures for holidays or inclement weather. Provide backup during peak testing times. Ensure proctors respond appropriately to requests for additional information from testing companies. Provide weekly reports to the Operations Manager. Administrative & Operational Support Facilitate classroom rentals and coordinate logistics. Assist with student job placement verifications and documentation. Support class start processes, orientation, and student onboarding. Maintain key reports (Exam Voucher Report, Test Center Revenue Report, etc.). Update records and ensure compliance with documentation standards. Support special projects and internal initiatives, as assigned by management. Additional Responsibilities Manage office and office supply inventory. Handle all purchases. Support job fairs and community events. Serve as Testing Center Coordinator. Perform other tasks as assigned. Qualifications Administrative, office support, or customer service experience preferred. Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Detail-oriented with the ability to maintain accurate records. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfort with technology. Ability to work effectively in a fast-paced, dynamic environment. Flexibility to support occasional evening or weekend events (e.g., job fairs or community events). Why Join Lab Four? Be part of an organization committed to workforce development and community growth. Work in a collaborative, supportive, and mission-driven environment. Gain opportunities for professional growth while helping individuals and businesses thrive.
    $28k-36k yearly est. 4d ago
  • Logo Specialist

    Brooksource 4.1company rating

    Support specialist job in Nashville, TN

    Application Remediators: The consultant will create full branding toolkits of logos and templates for assigned departments by replicating and customizing the State's approved sample toolkit structure. This includes creating logo options in several color applications and file types, placing those logos in standardized templates, saving in standardized folder structures, organizing assets correctly, and ensuring consistency in naming convention and colors across all outputs. Key Responsibilities Creating all required logo formats and variations: Print Only, Online Only, and MS Office logo sets Producing color, grayscale, black, white, and reverse text logo variations Applying correct color modes, CMYK, RGB, and hex values Naming and exporting files according to prescribed conventions Creation of primary, secondary, paired, and standalone logos following defined brand standards Creating and validating alt text for all logos, images, and graphics Running and resolving Acrobat accessibility checks Updating logos in InDesign templates with metadata, and alt text Updating logos in MS Word templates with updated headers, footers, logos, and accessibility checks Updating logos in PowerPoint templates with updated master slides and alt text Updating logos in Teams background images, exported and named per standard Required Skills and Experience Proficiency in Adobe InDesign, Illustrator, Acrobat Strong working knowledge of ADA and PDF accessibility standards Familiarity with CMYK, RGB, PANTONE color management High attention to detail and ability to follow documented standards
    $45k-84k yearly est. 2d ago
  • IT Help Desk Technician

    Campbell Clinic Pc 4.2company rating

    Support specialist job in Germantown, TN

    Provides technical support to end user community and administers and maintains all technology systems for the organization. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Serves as the first point of contact for employee seeking technical assistance and Provides on-site and remote support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Directs unresolved issues to the next level when needed. Documents, tracks and monitors support calls to ensure timely resolution. Provides end user support for all network-based software applications. Installs and configures PC workstations, laptops, tablet PCs and printers. Visits remote sites on a rotating and as-needed basis to perform end user functions not capable of being resolved remotely. Maintains inventories of hardware, software, forms etc. Maintains log of software application problems and status. Assists in training new employees to the level required for optimum job performance and provides refresher training for existing employees as needed. Assists IT Manager with new computer software Performs other duties as assigned SKILLS & ABILITIES Education: High School Graduate or General Education Degree (GED): Required Associate's Degree (two year college or technical school) or Work Equivalent, Field of Study: MIS, CS or Engineering Technology Bachelor's Degree (four year college or technical school) Preferred, Field of Study: MIS, CS or Engineering Experience: 1 year of experience in MIS, CS or Engineering Technology Computer Skills: Microsoft Windows Desktop Operating Systems (required) Microsoft Windows Server Operating Systems (recommended) Microsoft Active Directory (recommended) Microsoft Office Suite (required) Advanced networking methodologies (TCP/IP) (recommended) Network Printing and Queuing (required) Smart Phone IOS/Android (required) VNC or similar remote control software (highly recommended) Campbell Clinic Benefit Summary: Campbell Clinic offers a lucrative benefit package to support employees and their families. Medical / Dental / Vision Insurance HRA Option Flexible Spending Account Basic Life Insurance Voluntary Life Insurance Option Long-Term Disability Voluntary Short-Term Disability Accident Insurance Critical Illness Insurance 401(k) Plan Matching + Profit Sharing Employee Assistance Program Paid Time Off 8 Paid Holidays ADA Disclaimer In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Equal Opportunity Employer/Veterans/Disabled
    $39k-64k yearly est. Auto-Apply 6d ago
  • Technical Support Analyst II

    Inovalon 4.8company rating

    Support specialist job in Nashville, TN

    Overview: The Technical Product Support Analyst II will respond to inbound customer requests (phone, email, chat) to provide technical assistance on Inovalon's supported products. The position will provide support for application software, operating systems and integrated 3rd party products to customers and vendors. Manages progress toward resolution and documents customer communication throughout the "life-cycle" of a reported issue. Duties and Responsibilities: Answer inbound customer requests via telephone, email or chat or any additional method of inbound communication; demonstrate proficiency with all internal tools. Outbound calls and meetings also included; Contact and interface for customers regarding support, troubleshooting and problem resolution; Resolve technical support issues for Inovalon supported products within identified timeframes with a focus on first call resolution; Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process; Ability to deescalate customer's and resolve customer technical escalations; Create knowledge articles to assist department in resolving known customer issues; Document all activities with customers in CRM per defined process and procedures; Resolve open cases within specified guidelines; Elevate issues following escalation procedure timely and as appropriate; Other duties as assigned; Maintain compliance with Inovalon's policies, procedures and mission statement; Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of Employer. Job Requirements: Minimum of 2 years' experience in customer service; Experience with MS Office Products; Experience multi-tasking in a fast paced, detail-oriented environment; Experience working independently; Experience working with cross-functional teams; Experience with problem-solving; Knowledge working with Problem Management, Records Management ticketing system (Salesforce); Minimum 3 years' experience in a call center environment with high volume of transactions is preferred; Experience in Healthcare IT industry or medical billing experience is preferred; Experience in Software Technical Support is preferred; Healthcare EDI Knowledge (ANSI 835, 837, 270/271) is preferred; Experience with using and supporting Software as a Service (SaaS) is preferred; Experience using multiple Operating Systems such as Linux and Windows a plus; and Experience organizing and managing workload efficiently and prioritizing projects is preferred. Education: High School Graduate or General Education Degree (GED) is required; Associate degree is preferred. Physical Demands and Work Environment: Sedentary work (i.e. sitting for long periods of time); Exerting up to 10 pounds of force occasionally and/or negligible amount of force; Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions; Subject to inside environmental conditions; and Travel for this position will include less than 5% locally usually for training purposes.
    $56k-79k yearly est. Auto-Apply 4d ago
  • Technical Support Specialist

    Wavetronix 3.6company rating

    Support specialist job in Nashville, TN

    Product Support Technician Success Profile *This role is advertised as Technical Support Specialist but internally the role will be labeled Product Support Specialist. Wavetronix is seeking a skilled and motivated individual to join our support team as a Product Support Technician. A successful candidate will be responsible for providing technical support and assistance to our customers while maintaining strong relationships with them. The Product Support Technician will play a crucial role in ensuring customer satisfaction and promoting the effective use of our products. Note: This role will be open in our Springville, UT, Nashville, TN, and Oviedo, FL location. Any location will be required to work onsite M-F 5am-2pm MT/6am-3pm CT/7am-4pm ET. A successful Support Technician Success will: Provide world-class support for Wavetronix products on the phone, via email, and in person. Document and track all customer interactions in CRM, including cases, activities, and communication. Track and update RMAs providing reports/updates to customers and internal teams. Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses. Master installation, configuration, and troubleshooting of Wavetronix products. Provide support for on-site installation/configuration of products and diagnose technical errors or problems, either over the phone, via email, or in person. Document processes, produce detailed trip reports, and maintain CRM knowledge base. Collaborate with the team, share information across the organization, and ensure final resolutions for support issues. Comprehend customer requirements, make appropriate recommendations, and escalate support issues when necessary. Provide technical training on products to customers, both in the field and in-office. Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations. Build positive relationships with customers and provide excellent customer support. Vet customers for access to the Wavetronix customer portal, assign access levels, and update accurate information in CRM. Maintain an expert-level understanding of Dynamics 365 Customer Service. Possess strong written and verbal communication skills. Collaborate actively in a team-oriented environment to accomplish shared goals and support cross-functional initiatives. Communicate proactively and professionally with team members and managers to ensure alignment, share updates, and resolve issues. Participate in ongoing training and development opportunities to enhance personal growth, improve job-related skills, and contribute to team success. Perform other duties, tasks, and responsibilities, including as listed in GlassFrog, and support other teams as assigned, which may fall outside the essential duties and responsibilities. Requirements: Previous experience in a similar technical support role. Strong technical background with a technical degree or certifications IMSA Signal Technician Level I or Level II (Field) a plus but not required. Excellent problem-solving and troubleshooting skills. Proficiency in using CRM systems, preferably Dynamics 365 Customer Service. Knowledge of networking concepts. Exceptional written and verbal communication skills. Ability to work independently and within a team. Willingness to travel to multiple locations as required. Self-motivated and driven to achieve customer satisfaction. Strong organizational and time management skills. Compensation: 19-28/hr More specifically, the successful Product Support Technician will exhibit core competencies based on an aggressive training schedule as follows: 3 Month Milestones Understand company core values, strategies, and initiatives. Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment. Able to effectively use mobile and desktop tools and applications. Have a positive relationship with Wavetronix customers. Able to understand and effectively communicate technical procedures and processes to customers. Comprehend customer requirements and make appropriate recommendations to the client. Effectively communicate and cooperate with Technical Services and share information across the organization. Demonstrate a functional knowledge of the RMA process. Navigate CRM and ERP systems proficiently and demonstrate the ability to create records in both systems. 6 Month Milestones Master installation and configuration of Wavetronix products. Demonstrate the ability to troubleshoot, test, repair, and service technical equipment. Demonstrate functional knowledge of Wavetronix non-core product line. 12 Month Milestones Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products. Learn intersection and controller cabinet basic operation. Perform at least 5 solo technical customer visits. Wavetronix is the leader in radar in the Intelligent Traffic Industry. Our best Product Support Technicians can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem. If you are a dedicated and customer-oriented individual with a passion for technical support, we encourage you to apply for the position of Product Support Technician. Join our team and help us deliver world-class support to our valued customers. About Wavetronix Wavetronix' core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities. Wavetronix is an affirmative action equal opportunity employer.
    $35k-66k yearly est. Auto-Apply 60d+ ago
  • SITECH Technology Support Specialist

    Caterpillar 4.3company rating

    Support specialist job in Memphis, TN

    Technology Support Specialist - SITECH ABOUT US Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth. WHAT YOU WILL DO The Regional Technology Support Specialist will provide primary assistance, support and training for SITECH Tri-Rivers customers in a designated territory. This roll will provide secondary support for other SITECH Tri-Rivers territories and regions as needed. This is a full-time position that will be based out of Memphis, TN focusing support on Middle and West Tennessee and North Mississippi. RESPONSIBILITIES Assist and perform installation of machine control systems including, but not limited to GCS9000, Trimble Earthworks, CAT Accugrade, CAT Grade, Trimble and Spectral Laser Systems, Pacing Control systems and other attachments as needed. Train and support customers in the use of machine control, site positioning, intelligent compaction, and paving control systems and office software with the intent to get customer self-sufficient in these areas. Receive first call from customers in designated region and see that timely service is provided; utilize other Service and Support Specialist if needed to best meet the needs of the customer if required Support Technology Sales Representatives and customers to ensure proper technology solutions are selected, sold, and trained on and utilized properly to achieve targeted benefits. Develop and maintain strong customer relationships and ensure customers are getting the maximum ROI through support, training and after sales follow-up. Support paving and other specialty professional services for customers; these services will need to be scheduled and prepared for by SITECH to provide the best results Maintain responsibility for vehicles, demo inventory, computer, and/or any other company assets entrusted to you to perform your job duties. Escalate any unresolved issues in an effective and time efficient manner to the proper associates Research common problems identified with machine guidance systems and determine required corrective outcomes as and when required Work directly with Trimble and SITECH support staff along with associates of heavy equipment OEMs staff on matters of sales, support and other field activities Maintain responsibility for all company assets issued to you. This includes, but not limited to, demo equipment, field service equipment, vehicles, computers, and paperwork Consistently follow all job and office related policies and procedures WHAT WE EXPECT OF YOU We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service. Qualifications: B.S. Degree in Civil Engineering preferred or related work experience. Extensive survey and construction experience in Heavy Civil Construction, including commercial site development and paving. Experience working with Trimble GC900, Trimble Earthworks, CAT Accugrade, CAT Grade, Trimble and Spectra Laser Systems, Paving Controls Systems, etc. preferred. Exhibits communication skills necessary to sell premium technology products. Demonstrated leadership ability and initiative. Strong work ethic and can-do attitude. Day-to-day travel in middle Tennessee required; and some overnight trips in West Tennessee and North Mississippi required. WHAT'S IN IT FOR YOU At Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors. The Basics Various medical plan options, including a no-cost option Vision and dental insurance Employer-paid short-term and long-term disability insurance Employer-paid basic life insurance 401k matching Profit Sharing 8 paid holidays annually Initially up to 15 days of Paid Time Off annually with increase after five years of service Employee Assistance Program (EAP) What Sets Us Apart Competitive pay Exposure to world-class CAT training and development Tuition Reimbursement Tool Purchase Assistance to buy high-quality tools at deep discounts Annual stipend toward the purchase of work boots Company Incentive Bonus Program Paid Veteran holiday annually to all service members Training and Development programs Work uniforms and professional cleaning services Financial Wellness programs Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background.
    $25k-35k yearly est. 60d+ ago
  • Computer Field Tech Position-Cordova TN

    BC Tech Pro 4.2company rating

    Support specialist job in Memphis, TN

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 41d ago
  • IT Support Specialist

    Artech Information System 4.8company rating

    Support specialist job in Philadelphia, TN

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: IT Support Specialist Location: Philadelphia, PA Duration: 12+ Months They will be responsible for taking inbound and outbound calls They are migrating from hex to o365 Taking control of screen helping them with queries. WebEx. Interpersonal and strong communication skills Written as well they will contact vendors directly Exemplary customer service experience Adaptability to change - This project enhances every time for making better user experience for customer. Will work with Ticketing system. Previous Email migration project will work. Call centre exp. plus Remedy experience will be ideal Additional Information For more information, Please contact Pankhuri Razada Associate Recruiter Artech information Systems LLC 360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960 ************ [email protected]
    $44k-76k yearly est. 60d+ ago
  • Contingent Workforce Program Specialist

    Cardinal Staffing Services 3.9company rating

    Support specialist job in Memphis, TN

    Your next level of career growth starts here! Surestaff is currently seeking experienced candidates for a Contingent Workforce Program Specialist contract in Memphis, TN. In this role you would be working for a reputable global non-profit organization providing essential operational and administrative support to ensure the effective execution of the organization's contingent workforce processes. Job Location: In-Office, Memphis, TN. | Hybrid or Remote available also. Job Details: Monday-Friday | 9:00AM-5:00PM CST | $27 per hour | Contract role (6-Month contract) Essential Job Functions:Program Support & Recruitment Coordination Coordinate interviews between vendors, candidates, and people leaders to support efficient contracting processes. Support the contingent recruitment lifecycle. Manage scheduling logistics. Serve as the first point of contact for routine inquiries related to contingent workforce procedures, escalating complex issues as appropriate. Maintain strong professional communication with vendors, people leaders, and internal partners to support smooth operations. Onboarding & Integration Prepare and distribute onboarding communications to people leaders and vendors, including instructions, logistics, and first-day expectations. Support first-day resolution of access or credentialing issues by partnering with ITS, InfoSec, and people leaders. Ensure all onboarding tasks are completed accurately, timely, and in alignment with program requirements. Contract Extensions & Workday Transactions Monitor extension requests in Workday and follow up with people leaders and vendors to confirm details or clarify discrepancies. Process contract extensions and ensure appropriate documentation and system updates are completed accurately. Track and report extension activity to support compliance with tenure policies and workforce governance standards. Time Approval & Compliance Monitoring Contact people leaders to resolve outstanding time approvals for contingent workers to ensure timely vendor invoicing and payroll accuracy. Maintain awareness of basic compliance requirements (e.g., tenure limits, worker classifications) and identify potential issues for escalation. Assist with maintaining accurate records, reports, and documentation to support audits and compliance reviews. Administrative & Reporting Support Generate routine reports and dashboards related to contingent workforce activity as directed by the Advisor or Program Manager. Support ad-hoc projects such as vendor audits, performance scorecard updates, process documentation, and workflow improvements. Maintain organized program files, trackers, and templates to support program consistency and accessibility. Requirements: A Bachelor's degree in Human Resources, Business Administration, or a related field preferred; equivalent professional experience considered. 1-2 years of experience in HR, Talent Acquisition, Workforce Management, or related administrative operations preferred. Strong attention to detail with the ability to follow established procedures and maintain accuracy in high-volume work. Proficiency in Microsoft Office Suite; experience with Workday or Vendor Management Systems (VMS) is a plus. Strong organizational, communication, and multitasking skills. Ability to recognize potential risks or issues and escalate appropriately About Surestaff:At Surestaff, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. With an estimated yearly revenue of $295 million, Surestaff was recently named one of the largest staffing firms in the U.S. by Staffing Industry Analysts (SIA). We understand that finding the right job is about more than just a paycheck - it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you'll enjoy when you partner with us: Access to a wide range of job opportunities Competitive pay Health and Wellness Programs (including EAP) Medical benefits including medical, vision, dental, and prescriptions Electronic weekly pay Employee Advocacy & Personalized Job Support Surestaff also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Surestaff is an equal opportunity employer. Notice Regarding the Use of Artificial Intelligence in Employment Decisions In accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes. This may include recruitment, screening, hiring, promotion, or other employment?related evaluations. AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision?making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation. Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Surestaff is the place for you. Let's get started today! #IND1
    $27 hourly 14d ago
  • Credentialing Support Services Specialist

    Cottonwood Springs

    Support specialist job in Tennessee

    Specialist, LBS Credentialing Support Services Schedule: Monday-Friday Your experience matters At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Lifepoint Business Services (LBS) team, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier . More about our team The LBS Credentialing Specialist is responsible for credentialing and/or re-credentialing healthcare providers for initial and re-appointment Medical Staff Membership and/or privileges as well as ensuring renewals are completed to maintain compliance. How you'll contribute A Credentialing Support Services Specialist who excels in this role: Maintain regular cooperation and compliance with regulatory, accrediting, and membership-based organizations. Process initial and re-appointment application packages for existing providers using MD-Staff, within a specific time frame to verify accuracy and ensure compliance. Ensure healthcare professionals and services meet all established federal and state standards, as well as National Committee for Quality Assurance (NCQA) standards. Collaborate and work closely with the medical staff office in each facility. Monitor and update medical licenses and malpractice insurances for providers by set deadlines. Ensure timely renewals on licenses and certifications and coordinate follow up if needed to obtain outstanding items. Communicate with Medical Staff Personnel (MSP) to obtain the necessary information needed to update and complete provider files. Maintain and monitor the database that includes pertinent education, training, experience, and licensure content. Communicate with providers to ensure that records are timely and consistent. Maintain regular and reliable attendance Perform other duties as assigned Why join us We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development: Ongoing learning and career advancement opportunities. What we're looking for Applicants should have a high school diploma or equivalent, or combination of education and experience required for the job. Additional requirements include: 2+ years of Medical Staff Credentialing and Privileging experience, preferred. Have a designated workstation in their home free from distractions. Exhibit a general understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs. Ability to work with mathematical and algebraic concepts such as probability, statistical inference, and forecasting. Ability to apply and analyze concepts such as fractions, percentages, ratios, and proportions to practical situations. Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives. Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management. Handle multiple tasks simultaneously with moderate complexity. Handle multiple projects simultaneously including task delegation, project oversight, and resource allocation. Salary range: $41,144-$55,545 per year. EEOC Statement Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment. You must be authorized to work in the United States without employer sponsorship.
    $41.1k-55.5k yearly Auto-Apply 1d ago
  • Technical Support - Imaging Specialist

    ITR 4.2company rating

    Support specialist job in Oak Ridge, TN

    Job DescriptionTechnical Support TechnicianThis position provides preparation, imaging, configuration, and installation of software. Provide basic evaluation of computer functionality and be responsible for imaging of computers to load pre-configured operating systems and verification of correct hardware function (Windows and Mac). Imaging new machines as well as reimaging older machines to be reused. Qualifications:• Strong technical aptitude and laptop /PC troubleshooting skills. • Fix issues with laptops that are being imaged. • Ability to follow procedural steps. • Attention to detail. • Works well with other team members. • Deadline and detail oriented. • Willingness to learn. Experience:• Microsoft Office: 1 year (Preferred)• Windows: 1 year (Preferred)• Mac: Basic understanding (will have the opportunity to learn more while in position. • Software troubleshooting: 1 year (Preferred)
    $34k-56k yearly est. 20d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Support specialist job in Morristown, TN

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $49k-66k yearly est. 13d ago
  • Administrative Support Specialist-Records

    Pathgroup 4.4company rating

    Support specialist job in Nashville, TN

    Note: This position is in a forensic autopsy facility. There is the potential to see graphic images. Answering phones, fielding calls, and checking main voicemail Assist people coming into the lobby with purchasing reports, etc. Organizing and filing paperwork into charts/plastics Organizing and filing histology slides Pulling charts when tox reports are uploaded & placing them in doctor's box Contacting the lab when there are issues/corrections with tox reports Scanning & uploading miscellaneous documents. ESSENTIAL DUTIES AND RESPONSIBILITIES Accurately file and/or upload documents into each decedent case file. Knowledge and compliance with the policies and procedures of the medical examiner's office and HIPAA; Compliance with customer service and professional telephone etiquette; Receives telephone inquiries to the office and routes call to appropriate personnel; Knowledge and compliance with safety procedures; Follow oral and written instruction; Establish and maintain effective working relationships; Knowledge of word processing, spreadsheets, and internet software.
    $25k-31k yearly est. 8h ago
  • Theatre Application Specialist II

    What 3.7company rating

    Support specialist job in Knoxville, TN

    What is the job? The Theatre Application Specialist II is the behind-the-scenes tech producer ensuring every showtime runs without a glitch. This role supports and configures Regal's Point of Sale (POS) systems - the heartbeat of our theatre operations - making sure tickets are sold, popcorn is popped, and data flows as smoothly as a perfect opening weekend. You'll test, troubleshoot, and fine-tune systems across our cinemas nationwide, ensuring every transaction, loyalty reward, and film listing performs flawlessly. Think of it as keeping the production rolling, so the magic never stops once the lights dim and the movie begins. What will you be doing? You'll configure, test, and support Regal's POS applications - from ticketing to kiosks - making sure every system cue hits on time. You'll work with teams across Operations, Marketing, and Food Services to ensure theatre data is accurate and accessible - a true cross-department collaboration worthy of a franchise crossover. You'll develop and execute test plans, ensuring all upgrades and new features get a successful premiere. You'll document, maintain, and improve system processes - turning tech jargon into clear, actionable scripts. You'll play a key role in quality assurance, ensuring our theatre technology earns five-star reviews from staff and guests alike. About you You're organized, analytical, and detail-oriented - the kind of person who catches continuity errors before they hit the screen. You have a Bachelor's degree (or equivalent experience) in IT systems, computer science, or a related field. You bring 2-4 years of experience in theatre IT or management - ideally with hands-on POS system expertise. You're fluent in Microsoft tools, data analysis, and SQL - your digital editing suite for tech storytelling. You're a strong communicator who thrives on teamwork, but can also take the lead when the spotlight's on you. You will be a great fit if our values resonate with you: We Create, We Perform, We Inspire. About Regal Regal Cinemas - where movie magic meets unforgettable experiences! At Regal, part of the Cineworld Group, every day is a celebration of film and entertainment. With over 9,000 screens across 10 countries, we bring the magic of movies to life - from Knoxville to the UK and beyond. Our Theatre Support Office (TSO) is home to the teams who make the on-screen experience possible, from data and digital systems to guest experience innovations. At Regal, your work doesn't just support the business - it supports millions of movie moments across the globe. Our Benefits Free movie passes and discounted concessions Discretionary annual bonus Paid vacation time and sick leave 401(k) plan with company match Summer half-day Fridays Medical, dental, and vision insurance Company-paid life and disability coverage Opportunities to grow within a global entertainment brand Inclusion & Belonging At Regal Cineworld, diversity is part of the cast and inclusion is part of the script. We're committed to building a workplace where every voice is heard, every story matters, and every person belongs. If you love movies, tech, and teamwork - this is your cue.
    $63k-101k yearly est. 60d+ ago
  • Associate Help Desk Technician

    Baptist Memorial Health Care 4.7company rating

    Support specialist job in Memphis, TN

    Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Help Desk Technicians. Incumbent is subject to overtime, callback, and on-call as required. REMOTE WORK is a possibility after Onsite training is completed. Perform other duties as assigned. Responsibilities Provides technical assistance to computer system users. Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied. Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies. Uses standard tools, knowledge and experience to analyze, diagnose and resolve problems. Contributes to evaluation and maintenance of existing support documentation. Completes assigned goals. Specifications Experience Call Center Experience a plus, knowledge of Microsoft Office products, Strong Customer Service Skills, Minimum Required 2 years experience or educational equivalent of Associate's degree. Preferred/Desired 2 years experience or educational equivalent of Associate's degree. Education Minimum Required Preferred/Desired Training Minimum Required Preferred/Desired Special Skills Minimum Required Preferred/Desired Licensure Minimum Required DRIVER'S LICENSE (CURRENT) Preferred/Desired
    $45k-70k yearly est. 7d ago
  • Business Applications Specialist - Epicor Prophet 21 (P21)

    Colony Hardware Corporation 4.0company rating

    Support specialist job in Nashville, TN

    Description The Business Applications Specialist is responsible for delivering company-wide business solutions through ERP and external software application configuration/development as well as supporting all field-based users utilizing such applications. This includes troubleshooting applications for all internal customers, such as Sales, Finance, Operations, Supply Chain, and other business units. This position is also responsible for managing assigned projects and defining, developing, testing, training, analyzing, maintaining, and improving in-house and external provided software applications. Continuous mentoring and development of system users will be critical to support the collective application of all systems and processes. Location & Schedule The closest Colony branch location Typically 8am and 5pm, Monday through Friday Moderate travel requirements between Colony locations (including weekend travel and overtime) Essential Job Functions Act as the first line of Application Support, including support that may not be in normal business hours. Support the release of all new, enhanced, or repaired system applications to ensure maximum user adoption. This will include documentation and providing user training. Participate in all system implementation projects supporting new acquisitions. Act as an ambassador of Colony at all times. Work closely with the IT Development team, corporate departments, regional teams, and branch resources to coordinate specific duties and implement deliverables. Assist Developers, Analysts, and Designers in conceptualizing, developing new software programs, and applications. Develop and maintain professional relationships with our 3 rd party strategic partners to help ensure Colony will be top priority in times of urgent need. Proactively keep Senior Business Applications Specialist informed of status and open issues at all times. Respond and resolve problems in an efficient and timely manner. Maintain currency of all Colony systems, policies, and procedures. Maintain a moderate travel schedule throughout the year with potential overtime / weekend travel. Strategy & Planning Analyze and assess existing business systems and procedures to drive measurable continuous improvement and increase profitability. Manage the definition, development, and documentation of software business requirements, objectives, deliverables, and specifications in collaboration with internal users and departments. Manage defining software development project plans, including scoping, prioritization, scheduling, and implementation. Provide Project Management with tracking of the status of various projects throughout the project lifecycle. This includes full immersion into such projects and becoming the expert in the room of associated tasks to drive to expected outcomes. Acquisition & Deployment Assist in planning & facilitating the Business Assessment / Gap Analysis Process pertaining to the system migrations. Conduct research into software application products and services in support of business requirements. Coordinate with external vendors to drive efficient implementation of new software products, and for resolution of any adaptation issues. Manage the prioritization and scheduling of applicable software improvements and upgrades. Manage and conduct on-site training pertaining to system migration and utilization of system applications. Develop, plan, and conduct all post go-live support, training, and advanced training. Provide on-site field support during conversion and post go-live hyper care weeks in business support of branch and regional leadership. Operational Management Collaborate closely with business stakeholders to understand their requirements, informational needs, and data sources, and conduct requirements gathering sessions, meetings, and presentations. Translate business needs into a clearly defined and detailed business requirements document, inclusive of business use cases, process flows, traceability matrices as well as report mock-ups. Clearly document and articulate As-Is with To-Be business needs and be able to educate users on system functionality/features and help bridge the gap on processes as needed. Ensure systems integrations are built for scale to align with the growth of the company while maintaining accuracy and completeness of data flowing from our ecommerce platform, fulfillment center, and other third-party systems. Work with the internal and implementation partner teams on automating data integrations. Stay ahead of the new features and functionality, and provide recommendations for continuous improvements. Participate in technical design reviews & audits to ensure design objectives are met and standards are followed. Work with direct reports and end users on usability / Help Desk issues. What You'll Need for success: Knowledge & Experience In-depth, hands-on knowledge of, and experience with, enterprise applications, including Epicor Prophet 21 (P21), with preferably 2 years' Colony experience with the day-to-day technical management and implementations Understanding of ERP workflow functionality and processes Strong understanding of common industry-standard business practices in accounting, supply chain, distribution, and warehouse management Related experience with 3rd party tools and add-ons like Boomi, Avalara, Gains, Descartes, RFSmart a plus Proven experience with troubleshooting principles, methodologies, and issue resolution techniques Excellent written and oral communication skills as well as proficient in the use of Microsoft Office (Outlook, Word, Excel and PowerPoint) Personal Attributes Experience working in a team-oriented, collaborative environment, with strong teamwork and interpersonal skills Highly self-motivated and directed with the ability work independently Ability to absorb new ideas and concepts quickly and good analytical and problem-solving abilities Ability to manage competing priorities and effectively prioritize and execute tasks in a high-pressure environment Ability to communicate effectively across all levels and present ideas in business-friendly and user-friendly language A strong commitment to customer service, including a focused appreciation for the perspective of our end users and their customer-driven urgencies Ability to provide strong team leadership through effective coaching, and training that result in successful employee development Ability to think proactively and strategically Education & Certification Bachelor's degree required in the field of Business Management, Computer Science, or Information Systems, and 3 years of related work experience. Education and/or certifications with significant experience in SDLC, and project management are desired. We Can Offer You: We value performance that exhibits a high sense of urgency, coupled with attention to detail and a strong customer service orientation! We also care about the welfare of our employees, which is why our salary and benefits are competitive. Colony's benefits include: Yearly discretionary bonus potential based upon performance. Medical (including HSA/FSA), Dental, Vision, STD/LTD, Life Insurance. 401k with company matching. Competitive PTO and paid holidays. Company-provided PPE as required. Industry leading training and development. Generous discounts on the best products from leading industry vendors. Life at Colony: Colony Hardware is the leading distributor of Tools, Equipment, Fasteners, Supplies, and Safety Products to commercial construction and industrial accounts throughout our markets. At Colony, our people are our most valued asset. Success as a Colony Associate means being reliable, conscientious, and passionate. With our direction centered on teamwork, every employee at Colony will not only find their work to be meaningful, but will have the opportunity to grow alongside Colony, both professionally and personally. If you possess a will to win and would like to join a culture where integrity and collaboration are integral to success, apply to Colony Hardware today to join our growing family! Colony's Commitment to Equal Opportunity: Colony Hardware Corporation is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, citizenship, religion, marital status, victim of domestic violence, familial status, genetic predisposition or information, disability, Family and Medical Leave, military or veteran status, citizenship, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.
    $54k-99k yearly est. Auto-Apply 9d ago

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