Technical Support Specialist
Support specialist job in Oviedo, FL
Product Support Technician Success Profile * This role will be advertised as Technical support specialist but internally will be called Product support specialist. Wavetronix is seeking a skilled and motivated individual to join our support team as a Product Support Technician. A successful candidate will be responsible for providing technical support and assistance to our customers while maintaining strong relationships with them. The Product Support Technician will play a crucial role in ensuring customer satisfaction and promoting the effective use of our products.
Note: This role will be open in our Springville, UT, Nashville, TN, and Oviedo, FL location. Any location will be required to work onsite M-F 5am-2pm MT/6am-3pm CT/7am-4pm ET.
A successful Support Technician Success will:
* Provide world-class support for Wavetronix products on the phone, via email, and in person.
* Document and track all customer interactions in CRM, including cases, activities, and communication.
* Track and update RMAs providing reports/updates to customers and internal teams.
* Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses.
* Master installation, configuration, and troubleshooting of Wavetronix products.
* Provide support for on-site installation/configuration of products and diagnose technical errors or problems, either over the phone, via email, or in person.
* Document processes, produce detailed trip reports, and maintain CRM knowledge base.
* Collaborate with the team, share information across the organization, and ensure final resolutions for support issues.
* Comprehend customer requirements, make appropriate recommendations, and escalate support issues when necessary.
* Provide technical training on products to customers, both in the field and in-office.
* Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations.
* Build positive relationships with customers and provide excellent customer support.
* Vet customers for access to the Wavetronix customer portal, assign access levels, and update accurate information in CRM.
* Maintain an expert-level understanding of Dynamics 365 Customer Service.
* Possess strong written and verbal communication skills.
* Collaborate actively in a team-oriented environment to accomplish shared goals and support cross-functional initiatives.
* Communicate proactively and professionally with team members and managers to ensure alignment, share updates, and resolve issues.
* Participate in ongoing training and development opportunities to enhance personal growth, improve job-related skills, and contribute to team success.
* Perform other duties, tasks, and responsibilities, including as listed in GlassFrog, and support other teams as assigned, which may fall outside the essential duties and responsibilities.
Requirements:
* Previous experience in a similar technical support role.
* Strong technical background with a technical degree or certifications
* IMSA Signal Technician Level I or Level II (Field) a plus but not required.
* Excellent problem-solving and troubleshooting skills.
* Proficiency in using CRM systems, preferably Dynamics 365 Customer Service.
* Knowledge of networking concepts.
* Exceptional written and verbal communication skills.
* Ability to work independently and within a team.
* Willingness to travel to multiple locations as required.
* Self-motivated and driven to achieve customer satisfaction.
* Strong organizational and time management skills.
Compensation: 19-28/hr
More specifically, the successful Product Support Technician will exhibit core competencies based on an aggressive training schedule as follows:
3 Month Milestones
* Understand company core values, strategies, and initiatives.
* Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment.
* Able to effectively use mobile and desktop tools and applications.
* Have a positive relationship with Wavetronix customers.
* Able to understand and effectively communicate technical procedures and processes to customers.
* Comprehend customer requirements and make appropriate recommendations to the client.
* Effectively communicate and cooperate with Technical Services and share information across the organization.
* Demonstrate a functional knowledge of the RMA process.
* Navigate CRM and ERP systems proficiently and demonstrate the ability to create records in both systems.
6 Month Milestones
* Master installation and configuration of Wavetronix products.
* Demonstrate the ability to troubleshoot, test, repair, and service technical equipment.
* Demonstrate functional knowledge of Wavetronix non-core product line.
12 Month Milestones
* Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products.
* Learn intersection and controller cabinet basic operation.
* Perform at least 5 solo technical customer visits.
Wavetronix is the leader in radar in the Intelligent Traffic Industry. Our best Product Support Technicians can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem.
If you are a dedicated and customer-oriented individual with a passion for technical support, we encourage you to apply for the position of Product Support Technician. Join our team and help us deliver world-class support to our valued customers.
About Wavetronix
Wavetronix' core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities.
Wavetronix is an affirmative action equal opportunity employer.
IT Support Analyst
Support specialist job in Brooksville, FL
About Justrite Safety Group
At Justrite Safety Group, we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence.
As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn't just a priority-it's our passion.
The Contribution You'll bring to this Role:
The IT Support Analyst will be based out of our Brooksville, FL office and is responsible for providing outstanding technical support of computer systems and networking infrastructure. This role will serve as the first point of contact for all users seeking technical assistance, so this analyst will represent the face of IT in the company. The role will provide technical support directly to employees, performing on-the-spot diagnostic evaluations, discovering efficiency gains, and standardizing all routine tasks. The role will work in conjunction with IT staff members to support business partners, to ensure that all operational activities exceed the service level offerings along with business goals and objectives set for the enterprise. They will take service desk calls, work service desk tickets through a ticketing system, and assist in network administration and security. The role will also assist IT members with Active Directory Users & Computers, O365 administration, VoIP endpoint troubleshooting, and Exchange Management. The person will identify, prioritize, and resolve critical hardware, software, infrastructure, and security related issues that impact business operations for 1,500 users across many different sites.
In this role, you will report directly to the Director of IT Operational Excellence, setting the stage for your career to soar! This role is your gateway to opportunities for advancement, with the potential to grow within the organization in 3-5 years as you make meaningful contributions to our organizational goals.
About the Team:
Our IT team is composed of talented professionals who are recognized as some of the best in the industry. They bring a wealth of experience and innovation, ensuring that we remain at the forefront of technology. With a collaborative mindset and a commitment to excellence, the team continuously drives success by creating solutions that power our operations. Whether developing cutting-edge tools or supporting our infrastructure, the IT team is integral in helping us achieve our business goals.
What You'll Do at Justrite:
Primary responsibility for day-to-day operations for the IT Service Desk, including prioritization and troubleshooting of end user support tickets, root-cause analysis, and issue resolution. Ensure service delivery and customer satisfaction exceed published service level agreements and report key performance indicators to the management team.
Provide end user support across all virtual and physical machines, maintain up-to-date hardware/software on all end user machines and network hardware, according to update schedule
Respond to customers via deskside, phone, email or MS Teams chat
Create and maintain all standard work instructions as it relates to end user computing, network configs and mappings
Monitor, in conjunction with applicable service providers, all critical production processes and technologies that have high visibility and impact on business operations
Maintain company standards and assist with inventory management for both software, and hardware. Maintain license counts and compliance for all tools including ERP and associated applications
Ability to work well in a team as well as individually
Ability to lift up to 50 pounds
Occasional after-hours support will be needed
Your Skills and Expertise:
To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum:
BS in Computer Science, MIS, or related field strongly preferred
BS in Information Technology, Systems/Network Administration, Computer Science, MIS, CIS or related field strongly preferred
Certification in CompTIA A+, Network+ or MCP a strong plus
4 to 5 years of hand-on experience in fast-paced environment
Experience supporting on-site and remote users in a Windows based environment for over 1,000 users
Demonstrated experience in the following networking concepts:
Directory Services (e.g. Windows 2016+ AD, LDAP, O365), Systems (e.g.AS/400, Windows, MS Exchange, VMware, VDI, RDS), Internet Protocols (e.g. DNS, HTTP, SMTP, SSL)
Experience with different network types (i.e. LAN, WAN, VPN) and Cisco switch configuration
Working knowledge using remote tools to support users on Remote Desktop Services or VMWare
Additional qualifications that could help you succeed even further in this role include:
Ability to image computers on site as well as keep all on-site hardware inventory
ERP system knowledge a plus
Great troubleshooting skills for: Windows 10, VPN, Windows Server, Active Directory, MS Office, Exchange
Competent in handling software licensing process
Ability to work efficiently under a fast-paced work environment while managing multiple priorities
Ability to provide excellent customer service in a professional manner and explain technical jargon in non-technical terms to our users
Strong logical & analytical skills
Able to find root causes of problems & quickly implement solutions (good knack of troubleshooting hardware and software)
Able to properly prioritize user requests according to urgency (Understand an Incident vs a Request)
Excellent verbal and written communication skills. Ability to create Knowledge Base articles on IT procedures.
Ability to learn new technical and business concepts very quickly
Ability to update a ticket with notes of a good problem statement/troubleshooting before escalation (detail oriented)
Compensation:
The position offers a competitive base salary ranging from $65,000-$75,000.
Actual base salaries will vary and may be above or below the recommended pay range based on factors such as but not limited to location, relevant experience and performance. Additionally, this role is eligible for an annual incentive plan to enhance their overall total compensation package when Justrite Safety Group and their business units achieve annual business and financial targets.
Benefits:
Our benefits package at Justrite Safety Group is designed to be the best in the industry, offering everything you need to support your career and personal well-being. You'll receive a competitive salary paired with an extensive benefits package that includes comprehensive medical, dental, and vision coverage. We understand the importance of work-life balance, so we offer flexible hours and work options, giving you the freedom to manage your time effectively. These options vary depending on the specific roles and business needs.
Your financial future is secure with our 401K plan, complete with a company match, and you're protected with company-paid short and long-term disability insurance. To ensure you're at your best, we also offer generous paid time off, personal days, and a robust employee wellness program that supports your overall health and happiness. At Justrite, our benefits package is designed to help you thrive both in and out of the workplace.
Why Choose Justrite Safety Group?
As a leading name in the safety industry, Justrite provides a platform where you can collaborate with some of the best professionals in the field, learning from experts and contributing to cutting-edge solutions. The company's commitment to excellence and innovation ensures that you'll be part of a team that is making a real impact. With a strong focus on career advancement, Justrite empowers its employees to thrive both personally and professionally, making it an ideal workplace for those looking to grow their careers in a meaningful and rewarding environment.
Join us and be part of a team dedicated to product excellence and making a positive impact in our company, and in our community!
Technical Support Specialist
Support specialist job in Pine Castle, FL
Responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness. Develops and delivers computer-based training materials tailored to Navy operational units and systems.
Responsibilities:
* Analyze operational and training data to assess performance and identify improvements.
* Create and present computer-generated reports and written materials for Navy Fleet personnel, including flight crews, ship/submarine commanding officers, and operational staff.
* Develop instructional materials and deliver presentations to large, diverse audiences.
* Operate computer-based systems for simulation, analysis, and reporting.
* Apply knowledge of Navy operational and administrative directives and procedures.
Qualifications:
* Bachelor's degree preferred.
* 3 to 5 years of relevant experience required.
* Strong analytical, communication, and presentation skills.
* Familiarity with Navy systems, tactics, and operational environments.
* Secret Clearance required with ability to obtain TS/SCI
Benefits: Sayres Defense offers a competitive benefits package including medical, dental, and vision insurance, retirement plan options, paid time off, and additional employee support programs. Eligibility and specific offerings may vary based on position, location, and other factors.
The position description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this position. The incumbents may be requested to perform position-related tasks other than those stated in this description. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, disability or veteran status.
At Sayres, our employees enjoy an atmosphere conducive to realizing their potential through personal and professional development while simultaneously exceeding customers' expectations. We offer a broad spectrum of technical, engineering and administrative services including acquisition, financial and program management; fleet synthetic training; logistics; ship construction engineering; systems engineering and integration; wargaming; test and evaluation; security, counterintelligence and policy analysis.
Sayres is headquartered in Washington, DC with offices throughout the United States and has a presence abroad.
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Associate PC Support Technician
Support specialist job in Ocala, FL
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The PC Support Technician is an intermediate position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side Support. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all time, mileage, and other requirements in an accurate and timely manner
Understand all Safety policies and guidelines and works within the guidelines of policies on a daily basis
Other duties may be assigned to meet business needs
Education and Experience:
Typically requires technical school certification or equivalent and 1-3 years of relevant experience
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Must meet all background requirements on an annual basis or as business needs require
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to work overtime as required
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs.
Must be able to pass annual criminal and motor vehicle background
Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
Must own a basic repair tool kit
Specialist III Biopharma Manufacturing Technical Support
Support specialist job in Sanford, FL
Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at *****************
The Role:
The Specialist III Biopharma Manufacturing Technical Support will be part of the Manufacturing team. The Specialist role is responsible for the support of manufacturing operations typically assigned to either Upstream, Downstream, or Filling. The incumbent will work with cross functional teams including Quality Assurance, Process Engineering, Supply Chain, and Manufacturing. The Senior Manufacturing Specialist typically reports to the Manager, Sr Manager, or Associate Director of Manufacturing.
Responsibilities:
* Responsible for manufacturing reform / updates, including SOPs and batch records, ensuring all proposed updates are reviewed / approved prior to issuance.
* Will develop and deliver GMP and/or Manufacturing-related training to Manufacturing floor staff and facilitate updates or improvements to on-the-job training platforms while ensuring training curriculum is updated to reflect current process configurations.
* Will monitor process performance metrics, investigating operational issues, escalating potential nonconformances to management and QA as deemed appropriate.
* Responsible for leading Manufacturing nonconformances in the Quality Management System, identifying true root cause of incidents and recommending appropriate corrective / preventive actions when required.
* Responsible for change records, overseeing comprehensive implementation plans for investigations and/or continuous improvement changes, ensuring processes changes are in accordance with AGT's policies and procedures, regulatory requirements, guidelines, and recommendations. As assigned, will serve as project lead, or participate as a Technical SME on other site specific and/or cross-site programs.
* Will work with outside vendors and internal departments (maintenance, engineering, quality, etc.) to troubleshoot equipment performance issues.
* Assists with various audits and Facility walk throughs, responses, and corrections.
* Coordinates with other departments to schedule work and other activities that impact manufacturing site milestones.
* Will design new or modify process MTL's, contribute to the population / maintenance of process descriptions, and maintain product specific sample plans for incoming clinical tech transfer programs.
* Oracle SME, responsible for the population and maintenance product specific work definitions.
Quantitative Dimensions:
The Specialist III BioPharma Manufacturing Technical Support will ensure the delivery of GLP and GMP material by ensuring manufacturing systems and practices are consistent, follow AGT policies and procedures, regulatory requirements, guidelines, and recommendations. They will implement GMP procedures and Batch Records, seek out, initiate, and lead process improvements, and under direction of management, will provide all training and resources to the Manufacturing staff. This role serves as the Mfg. Technical Subject Matter Expect (SME) for Mfg. Operations.
Organizational Context:
The Specialist III BioPharma Manufacturing Technical Support, will report to Team Lead BioPharma Manufacturing Operations or Lead BioPharma Manufacturing Operations. This role is expected to Model our Core Values and to demonstrate work performance as someone who exemplifies the culture we want to create; operates with transparency; is trusted; and supports the overall mission and vision of Astellas Gene Therapies and the Astellas organization.
CHILD PROTECTIVE FIELD SUPPORT ANALYST - 60071758
Support specialist job in Clermont, FL
Working Title: CHILD PROTECTIVE FIELD SUPPORT ANALYST - 60071758 Pay Plan: Career Service 60071758 Salary: AGENCY TO UPDATE Total Compensation Estimator Tool
Department of Children and Families
Child Protective Field Support Analyst
Ciruit 5 - (Lake County Service Center)
Internal Agency Only
Current Employees will be compensated in accordance with DCF salary policy.
The primary focus of the "brain" will be to review investigations received through the Florida Abuse Hotline to ensure that critical information is provided to the Child Protective Investigator (CPI) and Child Protective Investigator Supervisor (CPIS) during the course of the investigation and to assist in identifying and facilitating the collection of any information that is needed to ensure critical information is assessed. The purpose of the Pre-Commencement consultation is to facilitate critical thinking with the CPI and CPI Supervisor regarding information collection, assessment of parental protective capacities, safety planning, and safety determination. In the event that additional information is identified during the Pre-Commencement and/or follow up consultations, the "brain" will request and review any records pertinent to the assessment of the family. The "brain" will also be responsible for coordinating appointment that impact the assessment of the family such as Child Protection Team and/or referrals to service provider. During the investigative process, the "brain" will meet with the CPI, the CPI Supervisor, and as needed or required by policy, code or statute, the Operations Program Administrator to elevate concerns based on record reviews or additional information received.
The "brain" will be co-located with Investigative staff to support a minimum of two (2) CPI Investigative units, however, will report directly to Family Safety Program Office in efforts to ensure trends and observations of investigative practice and case reviews are incorporated into ongoing Training and Quality Assurance activities. This position would report directly to Operations in the Service Center they are assigned.
DUTIES AND RESPONSIBLITIES:
The Brain will coordinate in collaboration with the CPI Supervisor to ensure the following is being effectively completed in support of CPI investigative staff:
* Supervises support staff to assist in coordinating referrals, appointments, record retrieval etc.
* Pre-Commencement consultations and review of prior FSFN and Law Enforcement records
* Record Requests including but not limited to: school records, Law Enforcement reports, medical records, prior provider records and/or assessments etc.
* Surgical Review of the records that are retrieved to assist in assessment and decision making for each case assigned to the Units they are assigned to.
* In-Depth interpretation of the records to ensure an assessment is made in conjunction with Florida's current practice models.
* High Risk cases will be flagged and tracked by this position, and the seamless investigative activities will be ensured.
* Consults with the CPIs, and ensures written referrals are completed for the identified services and/or supports requested by the CPI or CPIS
* Coordinates OTI/OTI transfer requests.
* Coordinates staffing as needed such as 2nd Tier, Substance Exposed Newborns, Multi-Disciplinary, Legal Sufficiency, Rapid Safety Feedback, etc.
* Coordinates Subject Matter Experts to assist CPI in decision making
KNOWLEDGE, SKILLS, AND ABILITIES:
The ideal candidate for this position would be knowledgeable in Florida's Child Welfare system, demonstrate the ability to critically think through a variety of situations, and possess the ability to provide feedback to staff in a strength-based way. The candidate should be highly organized and have the ability to multi-task and coordinate and follow up on multiple activities. The candidate MUST have the ability to create and enhance relationships with partners and stakeholders in order to ensure open communication and collaboration in various settings and situations. The selected candidate should also be well versed in a variety of programs such as FSFN, Word, Excel and Access to ensure that data is collected and analyzed on a consistent basis.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Location:
Computer Field Technician
Support specialist job in Ocala, FL
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Technical Support Specialist - Help Desk
Support specialist job in Lake Mary, FL
JOB TITLE: Technical Support Specialist
POSITION OVERVIEW: At Kappa, our employees are our most treasured asset which is why we are looking for a dynamic and passionate follower of technology! We are looking for a customer service focused, professional Technical Support Specialist. The right candidate must love a challenge and constantly be looking for ways to improve themselves and the companies they work for.
The main responsibility of the Technical Support Specialist is to answer inbound support calls, create, manage and monitor service tickets, and provide the first level of support to all end-users in a timely manner while delivering great customer service. You will interact with our amazing clients routinely and possess the ability to work happily and promptly under minimal supervision. Our ideal candidate shall support clients' networked IT environments including hardware, servers, PCs, printers, firewalls, and software for a variety of diverse small, medium-sized and enterprise organizations. You should have the ability to adapt to different IT environments quickly, maintain good communication, smile, offer praiseworthy IT support, and attain comprehensive detailed documentation skills.
Customer service is number one at Kappa Computer Systems, supporting our clients with a confident and happy can-do attitude is priceless. Building invaluable relationships with our clients and the Kappa team is key to everyone's success.
TECHNICAL FUNCTIONS:
Understanding of Microsoft's core business applications 365, Sharepoint, Azure, Outlook and others
Update/restore/install and resolve any Windows OS PC problems and run diagnostics as necessary
Troubleshoot minor email issues with 365, Exchange and Outlook
Troubleshoot and repair PC software and hardware issues
Troubleshoot minor printing and networking issues
Troubleshoot and evaluate computer slowness and remediate
Troubleshoot and resolve Internet issues
Assist with user password resets, changes and updates
Work with and installing\reloading hard drives and other PC hardware
Responsible for managing new computer setups for clients
Reimage PC's by working with images
Anti-Virus and MDM management and support
iPad and mobile phone assistance
Assist with MFA issues and resets
RESPONSIBILITIES:
Support Triage
Answer inbound support phone calls and monitor support email and ticket portal for client support requests
Create support tickets, and manage the ticket process by assigning, tracking, routing, and redirecting problems to correct resources
Prioritize clients support requests in order of most urgent
Follow the ticket opening processes and communications to clients to ensure they are aware their request has been acknowledged
Triage support tickets to best resource to resolve the issue/ load balance tickets to techs for quickest resolution
Continually monitor ticketing system to ensure tickets are addressed quickly, reassigning tickets if needed to ensure a quick response to clients
Monitor alerts from all monitoring software's and assign or close tickets as needed
IT Service Tech Support
Provide the first level of support (within your wheelhouse and within the above technical functions list) to all end-users
Perform troubleshooting within a timely manner, by not spending more than 15-20 minutes on a ticket without further direction
Properly escalate tickets to the next level of support after 15-20, continue to follow up on ticket to learn how the issue was resolved
Use ticketing program to track all time and support resolutions
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and outages
Follow up with customers, provide feedback and see problems through to resolution
Must Document, document, document your service request details, resolution's, technical notes, passwords, end-user information and equipment
Very detail-oriented, self-reliant; with the ability to meet established deadlines
Other Skills
Strong client-facing, enthusiastic with good communication skills
Learn and use the available Kappa tools to better support our customers
Quick to respond to clients with an understanding approach, and a follow up to customers promptly
Successfully work on more than one issue at a time. Multitasking abilities is a must
Very detail-oriented, self-reliant; with the ability to meet established deadlines
Continue education and personal growth on subjects related to responsibilities
Must be client service oriented and believe in teamwork, collaboration, adaptability & initiative.
Possesses a drive to ensure clients success and satisfaction
Must possess a strong technical curiosity and continued desire to grow
Work independently with little instruction, and work tasks without much supervision
Have a great work ethic (Made a mistake? Own up to it and learn)
Willingness to get the job done right the first time
REQUIREMENTS:
Five years minimum experience in IT Field
Proven working experience in providing help desk support
Ability to multi-task and adapt to changes quickly
Background check
Good driving record
Drug testing
Flexible occasional nights, holidays and after- hours
On-call rotation required
Degree in IT is preferred
In- office position, company shirts required
WHAT IS IN IT FOR YOU?!?
Competitive pay
Retirement plan with 3% company match
Health benefits
Time off and paid holiday benefits
Enjoy your birthday off
Mileage reimbursement
Company outings
All the office snacks you can eat
Work/life balance with a focus on a 40-hour workweek
Technology training and certifications
Fun work environment, Kappa is rated "Best Places to Work" 5 years in a row!
ADDITIONAL INFORMATION:
Valid driver's license and insurance with reliable transportation. This position will require some in-frequent travel to the other client offices as needed.
Applicants selected will be subject to a criminal, employment, and motor vehicle background check.
Intake Specialist
Support specialist job in Altamonte Springs, FL
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
CLIENT INTAKE SPECIALIST TK LAW (ALTAMONTE SPRINGS, FL)
A people-first role for a detail-oriented, relationship-driven individual
ABOUT TK LAW
At TK Law, we dont just solve legal problems we help families through some of the most important and often most difficult moments of their lives. We believe in creating lifelong client relationships, delivering straightforward advice, and approaching every case with empathy, professionalism, and teamwork.
We are a highly organized, system-driven, growth-oriented law firm located in Altamonte Springs, Seminole County, FL. Our team is known for being supportive, collaborative, and young in spirit, with many team members having been with us for years. We believe in promoting from within, rewarding excellence, and building careers, not just filling roles.
If you want to be part of a team that values integrity, communication, curiosity, ownership, and trust, youll fit right in.
THE OPPORTUNITY: CLIENT INTAKE SPECIALIST
We are hiring a full-time Client Intake Specialist to become the warm, passionate, and highly dependable first point of contact for potential clients.
This position is ideal for someone who is:
Personable and empathetic
A strong communicator
Comfortable with technology
Highly organized
Motivated by helping people
Able to thrive in a fast-paced, professional environment
Business Professional Dress is required.
KEY RESPONSIBILITIES
Serve as the first voice of TK Law by answering and screening calls
Build rapport with prospective clients who may be experiencing stress or crisis
Qualify and onboard new leads
Schedule consultations and manage attorney calendars
Track leads, follow up, and collect intake documentation
Manage data entry, spreadsheets, and CRM records
Collaborate with marketing and support firm growth
Assist attorneys and staff with administrative tasks as needed
IDEAL CANDIDATE PROFILE
Emotionally intelligent and able to connect with clients
Detail-oriented and comfortable managing multiple priorities
Clear, confident verbal and written communicator
Able to maintain professionalism and confidentiality
Team-oriented with initiative and reliability
MINIMUM REQUIREMENTS
Experience in a client-facing or administrative role (legal experience is a plus)
Strong interpersonal skills and professional phone presence
Ability to handle sensitive situations with discretion
Tech savvy with proficient computer skills, including Microsoft Word, Excel, Outlook, and Google Suites
High level of attention to detail
COMPENSATION & BENEFITS
Competitive pay commensurate with experience ranging from $18 - $23 per hour (negotiable)
Health insurance
Dental insurance
401(k) with employer match
Paid time off
Bonus potential
*Waiting period may apply; benefits subject to change.*
HOW TO APPLY
Call ************ and ask to speak with Adrienne in reference to this job posting,
or email *************************** with your resume if you are interested in joining our team.
Easy ApplyApplication Specialist - Florida Territory
Support specialist job in Tavares, FL
Job Title: Application Specialist
Company: GWS Tool Group
Department: Sales
Reports to: District Sales Manager
Classification: Exempt
Travel: Travel Required
We are seeking an Applications Specialist of Solid Round and Insert Cutting Tools. A successful representative is responsible for account management and generating new opportunities for the organization. The main task involves understanding customers' needs in metalworking, as well as educating customers, prospects, and distributors of GWS Tool Groups products and capabilities. It is essential for the applications specialist to effectively provide detailed information on various products, programs or services offered by GWS Tool Group, but also clearly and effectively communicate what the customer needs back to the GWS Tool Group team.
Supervisory Responsibilities:
none
Duties/Responsibilities:
Scheduling appointments, meeting existing customers in order to review customer applications and product requirements and to determine opportunities.
Effective planning to conduct sales presentations by meeting customers physically on a daily basis.
Liaising between the company and the customers for up-to-date conditions on pricing, service, and latest product release launches.
Generating and developing prospect accounts to increase revenue, by partnering with the distribution chain.
Continuously updating all customers on company product modifications, changes, and enhancements.
Enhancing up to date knowledge on new products, procedures, services, and tools by attending departmental and training meetings.
Maintaining professionalism, diplomacy, sensitivity, and tact to portray the company in a positive manner.
Effectively attending conferences and trade shows.
Using marketing data to maximize sales effectiveness and efficiency by using relevant sales management tools.
Organizing joint sale calls and attending them with distributors.
Preparing reports for sales and marketing and maintaining expense accounts.
Updating and maintenance of customer accounts including contact names and numbers for future sales.
With the help of inside sales support, provide product quotes to customers as needed.
Ensuring follow-up after passing leads to managers with complete profile customer information, calls-to-action, sources, dates.
Education and Experience:
1-3 years Strong Manufacturing background with a focus in Milling, Turning, Grooving
Knowledgeable in tooling and manufacturing process
Ability to assist customers with processing parts and correct application of tools.
Job shop experience is high in regard
Assisting customers with proper speeds and feeds for materials used.
Experience in designing special tools is highly regarded
Experience processing customer parts from drawing to finished product.
Account management for current customers
Proven ability to develop new customers is ideal.
Degree in any field of sales and marketing is highly regarded
Required Skills/Abilities:
Capable of preserving confidential or sensitive information.
Effective time management, organization and multi-tasking skills.
Special people skills to deal with customers and an outgoing personality.
Able to prospect new accounts.
Effective written and verbal communication skills.
Very good team player and should work well under pressure.
Proficient in Microsoft Excel.
Requires knowledge and some experience in own discipline through education and experience.
Has some knowledge of business and its various aspects but is still acquiring further knowledge and experience.
No supervisory responsibilities; accountable for developing functional contribution.
Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.
Exchanges simple information, asks questions and checks for understanding.
Use assigned methods, tools and processes. Support sharing of best practices.
Physical Requirements:
Must be able to lift 15 pounds at times.
Must be able to travel.
Must have a valid driver's license and the ability to travel 50%
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Auto-ApplyTechnical Support Specialist
Support specialist job in Altoona, FL
Job Description
JRAD is seeking candidates for Technical Support Specialists who are responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness. Develops and delivers computer-based training materials tailored to Navy operational units and systems.
Roles/Responsibilities:
Analyze operational and training data to assess performance and identify areas for improvement.
Create and present computer-generated reports and written materials for Navy Fleet personnel, including flight crews, ship/submarine commanding officers, and operational staff.
Develop instructional materials and deliver presentations to large, diverse audiences.
Operate computer-based systems for simulation, analysis, and reporting.
Apply knowledge of Navy operational and administrative directives and procedures.
Required Skills and Education:
Bachelor's degree preferred.
3 to 5 years of relevant experience required.
Strong analytical, communication, and presentation skills.
Familiarity with Navy systems, tactics, and operational environments.
Security Clearance:
Secret with the ability to obtain TS
When you work for JRAD you will never be just a number. We put people before profits!
JRAD is committed to the health and well-being of its employees. We offer more paid time off than the average company upon hire and the following benefits are available to all full-time employees:
Health Insurance
Dental Insurance
Vision Insurance
Life & Accidental Death and Dismemberment Insurance
Section 125 Flexible Spending Accounts for unreimbursed medical & dependent day care
Disability Insurance
401K Plan
Tuition Reimbursement
JRAD is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
The JRAD salary range for this position is a general guideline only and not a guarantee of compensation or salary. There are many factors considered when determining the compensation provided in an offer. These factors include, but are not limited to position responsibilities, education, experience, knowledge, skills, and contract terms and conditions.
PLEASE NOTE: Once you apply, to ensure you continue to receive important updates on your application and status, please add JRAD to your approved email list and/or check your spam and junk mail often for updates.
Technical Support Specialist
Support specialist job in Ocoee, FL
at our headquarters. iCoreConnect (NASDAQ: ICCT) is a national provider of secure communications for high-compliance industries including healthcare, finance, and legal. The company is headquartered in the Orlando metro area.
The Technical Support Specialist is the first escalation point within Support and Customer Service. This position is ideal for technical troubleshooters who excel at positively engaging with customers through both written and verbal communication. It is a highly customer-facing role, involving frequent daily interactions with clients. The technicians have basic service and product knowledge and can solve fundamental problems, such as resetting passwords, uninstalling applications, and assisting customer with using our services. The selected candidate knows how to structure his or her thought process to determine the problem and work toward resolution systematically and helpfully.
Required Skills:
* Strong analytical and problem-solving skills.
* Strong excellent time management skills
* Methodically troubleshoot and resolve issues.
* Excellent written communication and verbal skills, as well as strong listening skills.
* Strong interpersonal skills.
* Strong customer relation skills.
* Strong phone support skills are preferred.
* Ability to handle multiple priorities.
* Ability to develop documentation for common issues.
* Takes initiative to learn and develop.
* Positively works with small teams and is motivated when working independently.
Experience with:
* Various email systems (Outlook, Thunderbird, Webmail).
* Understanding of email systems and protocols (e.g. IMAP, SMTP).
* Windows & Apple operating systems and utilities.
* Modern-day browsers (e.g. Chrome, Safari, Firefox, IE).
* Standard debug tools and processes available in/for browsers (e.g. Firebug).
* Remote access services like TeamViewer, Splashtop, etc.
* CRM software (e.g. Salesforce).
Helpful Knowledge:
* MySql
* Zendesk or similar ticketing system
Pay and Holidays:
* Salary commensurate with skills and experience.
* Benefits Including Paid Vacation, Sick time & Holidays, Health, 401k, Dental, Vision, FSA/HSA and more offered after a 90-day probationary period.
* Hours are Monday - Friday from 11:00 a.m.- 8:00 p.m. (ET) at company HQ in Ocoee, FL.
NOTE: This is an in-house position at our headquarters.
IT Support Specialist
Support specialist job in DeLand, FL
IT Support Specialist
Company Overview: Our client has an exciting opportunity for an IT Support Specialist with successful and progressive experience in resolving routine to moderately complex problems or issues and will complete all tasks with a positive, customer\-service oriented attitude.
Position Summary: The successful candidate shall have a minimum of 3\-5 years of related work experience. The candidate responds to client requests and provides troubleshooting assistance and support related to hardware and\/or software issues. Listens to the client situation, ask appropriate\/relevant questions, run diagnostic tests, isolates the problem, determines solution and\/or fix as needed to resolve the issue and implements the solution.
Responsibilities:
· Provide day\-to\-day support of desktop PC software applications.
· Maintain the IT asset inventory database.
· Works with end\-users in analyzing, troubleshooting, and resolving hardware\/software and basic network support issues.
· Diagnose and resolve technical hardware and software issues.
· Log service requests as open tickets, maintain status, and provide follow\-up both to end users and to senior members of the IT team.
· Schedule and install new hardware and software applications.
· Perform preventative maintenance on computer equipment.
· Develop and follow standard help desk procedures.
· Ability to assist other technicians with issues and take ownership of an issue that was initially worked on by another technician.
· Willing to take the lead on varied projects.
· Willing to travel to remote sites.
· Perform other duties and responsibilities as assigned.
· Log all IT issues in the tracking system.
· Work on IT projects as assigned by the IT Support Manager.
Qualifications:
· Associate or bachelorâs degree in technology related field (desirable) or 3\-5 years of related work experience
· A CompTIA A+ and\/or CompTIA Network+, or MCTS Windows 7 Certification desirable.
· Familiarity with Help Desk practices, ticket systems, team environment, etc. (Spiceworks).
· Experience with remote troubleshooting (TeamViewer).
· Experience with VPN.
· Knowledge in Active Directory Users and Computers.
· Working knowledge of Windows 7, 8, and 10.
· Working knowledge of multi\-function printers (HP, Canon, Ricoh).
· Knowledge and experience of customer service practices.
· Good working knowledge of networking.
· Good working knowledge in Telecom and VoIP technology.
Necessary Attributes:
Must possess the ability to adapt to different personalities and management styles.
Team player with excellent interpersonal skills.
Self\-starter with excellent verbal and written communication skills.
Reliance on experience and judgment to plan and accomplish goals.
Dedicated, organized and hard working.
Please see HR for information on physical demands and work environment of this job.
"Sunshine Enterprise USA LLC is an âEqual Opportunity EmployerâMinorities, Females, Veterans and Disabled Personsâ
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Brazil Tax Application Specialist
Support specialist job in Clermont, FL
Must Have Technical/Functional Skills * Brazilian Citizenship (Mandatory) * Fluent in Portuguese (Mandatory) * Strong functional knowledge of Brazilian tax applications, specifically: o Thomson Reuters Mastersaf DFE o Thomson Reuters TaxOne * Experience with SAP integration for tax applications.
* Basic understanding of cloud technologies (AWS, Azure, or GCP).
Roles & Responsibilities
* Implement and support Thomson Reuters tax solutions for Brazil, specifically Mastersaf DFE and TaxOne.
* Ensure compliance with Brazilian tax laws and localization requirements.
* Collaborate with cross-functional teams to integrate tax applications with SAP systems.
* Participate in full-stack development activities for custom solutions:
o Front-End: React.js
o Back-End: Node.js or equivalent technologies
* Assist in designing and implementing cloud-based solutions (basic cloud knowledge required).
* Troubleshoot and resolve issues related to tax applications and integrations.
* Provide documentation and training for implemented solutions.
Generic Managerial Skills, If any
Preferred Qualifications (Good to Have):
* Hands-on experience in Full Stack Development:
o Front-End: React.js
o Back-End: Node.js, Java, or similar
* Familiarity with API integration and middleware solutions.
* Knowledge of Brazilian tax compliance processes and reporting.
Soft Skills:
* Strong analytical and problem-solving skills.
* Excellent communication and collaboration abilities.
* Ability to work independently and in a team environment.
Base Salary Range: $90,000 - $110,000 per annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SV2
#LI-KUMARAN
Technician Support Specialist
Support specialist job in Ocala, FL
Description:
Technician Support Specialist
1st Shift: 6:00a.m. - 4:30p.m., Monday - Friday
Pay is $19.00 - $21.00 per hour
Department: Service
FSLA Status: Nonexempt
Employee Perks
As a team member at Fidelity Manufacturing, you'll enjoy:
· Medical, Dental and Vision Insurance
· Paid Holidays and Sick Time
· Career advancement and bonus opportunities
· Fun Events!
· Paid vacation days
· 401K
· Learning and Development
About Us
FIDELITY MANUFACTURING is part of the backup Power Generation Industry. We design and build back up power packages (to include tanks and enclosures) for large and small health, industrial, and technology-oriented businesses that cannot have a power lapse at any time.
Job Summary
The main role of a Technician Support Specialist is to provide technician support from the factory. This includes but is not limited to working with others to build a scope of work, manage vehicles, tools, and job-related materials both by stocking the vehicles and shipment.
Essential Job Functions
Duties/Responsibilities:
Locate and identify parts based on work orders, inventory sheets, or customer requests.
Safely remove parts from or storage locations using hand tools, power tools, and equipment such as forklifts or hoists.
Inspect parts for quality, damage, and usability before processing.
Label, tag, and organize pulled parts for shipping.
Maintain accurate records of parts removed, inventory adjustments, and completed orders.
Ensure proper handling, storage, and disposal of hazardous materials (fluids, batteries, etc.).
Keep work areas clean, organized, and in compliance with safety procedures.
Provide customer service when interacting with customers or internal team members.
Required Skills/Abilities:
· Basic mechanical knowledge (ability to identify parts).
· Ability to use hand and power tools safely and effectively.
· Physical stamina and ability to lift 50-75 lbs regularly.
· Strong attention to detail and accuracy.
· Good communication and teamwork skills.
· Basic reading and record-keeping abilities.
Education and Experience:
Understanding of an ERP system
Basic understanding of Microsoft Excel and Word
High school diploma or equivalent required
Performance Expectations
Safety, quality, accuracy, timeliness, reliability and thoroughness of work performed; gains the trust and respect of the service manager, co-workers and other employees; develops good working relationships with supervisors, co-workers and other employees.
Equipment/Machinery Used
Service truck, Forklift, Lull, Boom Lifts, Scissor lifts.
Physical Requirement
The physical demands described here are representative of those that must be met by an employee to be successfully perform the essential function of this job.
While performing duties the duties of this job the employee is regularly required to stand and or sit for long periods of time; walk on non-forgiving surfaces such as concrete, wood, and metal (to include metal or fiberglass ramps placed on 30-degree angles); climb stairs, balance climb, stoop, crouch and crawl; walk on hilly and uneven ground; use hands to handle and feet; lift, push, pull and/or move more than 50 lbs. without a mechanical aid and communicate with others.
Working Conditions
May be exposed to noise, dust, fumes, airborne particles, smoke (Not over OSHA Permissible Exposure Levels).
Safety training is provided in accordance with applicable law, industry standards and company policy. Work environment is a manufacturing warehouse atmosphere with extreme temperature changes, loud noises and machinery with moving parts. Work environment could also involve some outside exposure.
Acknowledgment
This job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by the Firm. All requirements are subject to change over time and to possible modifications to reasonably accommodate individuals with a disability.
Apply Now! Limited Job Opportunities are Available.
All interested candidates MUST complete an employment application and pre-screen interview to be considered for the position.
Fidelity Manufacturing
*******************
Requirements:
Client Support Specialist
Support specialist job in Lake Mary, FL
Job DescriptionDescription:
Our company is seeking to hire a Client Support Specialist to join the Client Support team within our Go Grants Business Unit. Applicants must reside and work in a State that is in the Pacific Daylight Time Zone (PDT) or the Mountain Standard Time Zone (MST). The candidate must work from 8:00am to 5:00pm (PDT). The Go Grants team has a Grants Management software product that is used by Emergency Management Agencies in the United States to manage Federal and State Grant money mainly tied to disaster recovery projects. The Go Grants team maintains, enhances, implements and supports this Grants Management software product.
Are you client-service focused and have experience troubleshooting software questions or training end users? Be part of our team. We strive to provide the highest level of client service while taking the time needed to resolve our client's questions. We are looking for individuals who can multitask, love working with clients, are detail oriented, have excellent communication skills, and can use advanced troubleshooting skills. Civix is seeking a Client Support Specialist who will provide extensive software support and technical assistance to our clients. The Client Support Specialist is responsible for diagnosing and solving client issues in a timely and courteous manner, working independently or with other Client Support staff to resolve issues with the Go Grants software application.
General Responsibilities:
Establish and foster client relationships, gain client trust and represent Civix's core values.
Resolve client inquiries and issues in a timely manner; communicate resolution effectively through email and phone communications.
Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
Manage open calls by identifying and prioritizing issues according to published policies.
Evaluate technical issues and escalate to senior team members or department members if additional expertise or assistance is needed.
Collaborate with other teams, departments and divisions with issues pertaining to applicable software applications.
Work with clients to understand and provide guidance on their process and business requirements.
Work individually as well as collaboratively with the team to complete minor business analysis on client update requests.
Effectively communicate business requirements and client requests to the development team.
Work closely with software developers to troubleshoot and debug programs.
QA/Test software updates and revisions.
Create end user documentation.
Train users on system functionality.
Travel to client sites to conduct software training (must meet travel requirements to enter the USA).
Requirements:
Required Skills and Experience:
Passion for client service and client success.
Minimum 5 years of experience in providing software support and/or training to end users.
Excellent interpersonal and communication skills.
Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
Strong analytical and problem solving skills.
Ability to work independently and in a team environment.
Demonstrated ability to maintain a positive, professional attitude.
Exceptional written, verbal, and phone skills.
Can-do attitude with a service-oriented approach.
Ability to travel to the United States.
Education/Certification:
Diploma or Bachelor's Degree (Technical or Business Process)
Engineering Support Specialist
Support specialist job in DeLand, FL
Job Title: Engineering Support SpecialistJob Description In this role, you will engage with architects, customers, and other stakeholders to discuss architectural designs and utilize wall or roof panels. You will develop standard product details and produce shop/installation drawings for metal panels in commercial, industrial, and architectural applications.
Responsibilities
* Understand and support product installation procedures as defined in the scope of work.
* Interpret information from internal order acknowledgments and customer-supplied structural or architectural plans.
* Comprehend floor plans, elevations, and details from shop drawings, architectural drawings, and product standards.
* Coordinate panel analysis with engineering personnel.
* Conduct quality checks on peer drawings, customer drawings, and bill of materials.
* Review drawings to incorporate customer redline corrections and prepare bill of material lists.
* Provide take-offs to verify material orders required by customer service.
* Interface with internal and external project stakeholders.
* Assist sales staff and customer service with current and future projects.
* Support architects and customers with new projects and project-specific questions.
* Create submittals for new projects.
* Adhere to the Group Code of Conduct and Compliance Policy along with other company policies.
Essential Skills
* Proficiency in computer-assisted design (CAD) and related software. Experience with Revit is an added benefit.
* Ability to identify and solve complex problems.
* Excellent verbal and written communication skills.
* Creative and analytical skills.
* Detail-oriented and accurate.
Additional Skills & Qualifications
* Architectural or Structural Associate's degree, technical degree, or equivalent related experience.
* Ability to read and interpret structural and architectural drawings.
* Experience in pre-engineered metal building and/or architectural design.
* Construction experience.
* Good communication and mathematical skills.
* Ability to meet deadlines with minimal supervision.
Work Environment
This role involves sitting most of the time and working on a computer, with occasional lifting up to 50 lbs. and frequent lifting up to 10 lbs. It may require walking or standing for brief periods. Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The work environment is adaptable to enable individuals with disabilities to perform the essential functions.
Job Type & Location
This is a Contract position based out of Deland, FL.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Deland,FL.
Application Deadline
This position is anticipated to close on Dec 31, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
Bilingual Client Support Specialist - English/Spanish - February 2026 Hire Date
Support specialist job in Maitland, FL
ADP is hiring a Client Support Specialist.
Are you ready to join a company offering career advancement opportunities throughout your career journey?
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
Are you looking for an inclusive environment with a culture of collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal is to help clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
WHAT YOU'LL DO:
Responsibilities
What you can expect on a typical day:
Be a Trusted Advisor and Problem Solver. You will work independently or as a team as a consultant servicing ADP's products/technology. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes.
Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.
Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
TO SUCCEED IN THIS ROLE:
Required Qualifications
3 - 5 years of experience working in client service/customer service environment or systems integration environment.
You can work overtime hours during peak seasons.
Bilingual - English/Spanish
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
Experience noted above OR
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
.
Bilingual Client Support Specialist - English/Spanish - February 2026 Hire Date
Support specialist job in Maitland, FL
ADP is hiring a Client Support Specialist.
Are you ready to join a company offering career advancement opportunities throughout your career journey?
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
Are you looking for an inclusive environment with a culture of collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal is to help clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: ******************************************
WHAT YOU'LL DO:
Responsibilities
What you can expect on a typical day:
Be a Trusted Advisor and Problem Solver. You will work independently or as a team as a consultant servicing ADP's products/technology. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes.
Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.
Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
TO SUCCEED IN THIS ROLE:
Required Qualifications
3 - 5 years of experience working in client service/customer service environment or systems integration environment.
You can work overtime hours during peak seasons.
Bilingual - English/Spanish
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
Experience noted above OR
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
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Cosmetology Specialist - Full Time - Walt Disney World
Support specialist job in Lake Buena Vista, FL
Have you ever wanted to be a part of the creation of wigs for world-class entertainment offerings? We are currently seeking Cosmetology Specialists! In this role, we are the subject matter experts in the creation and production of wigs and facial hair, as well as advanced makeup, airbrush, and prosthetic application. We also build and maintain wig and makeup documentation for our world-famous Disney Characters, Entertainers, and Special Event performers.
You will report to the Cosmetology Manager.
As part of the consideration process for this role, you must successfully complete a six (6) hour in person assessment at the Walt Disney World Resort.
The pay rate for this role in Florida is $24.00 per hour.
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
Basic Qualifications :
Be at least 18 years of age
A valid Driver's License
A valid FL Cosmetology License
Two (2) + years of experience with synthetic and/or human hair wig styling
Confirmed knowledge of complex makeup application techniques
Ability to work outdoors in various weather conditions and at varying elevations
Physical role requiring prolonged standing or sitting, walking long distances and repetitive bending, twisting, grasping, clutching with hands at or above chest level for extended periods
Willing to work with elements made from natural or synthetic materials including fur, latex, or mylar
Additional Information :
SUBMITTING YOUR APPLICATION
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KEYWORD: WDWCasting, WDW Casting